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SSD SUPPORT SOLUTIONS

bizhub C35P - ALL ACTIVE SOLUTIONS February 2013


This document contains information that was exported directly from Konica Minolta's SSD Support knowledge base. Some solutions may contain hyperlink references which originally contained links to graphic or text files. If you wish to view these files, you must access the solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.

Legal Notice This document is designed as a diagnostic tool, primarily for Konica Minolta's support personnel, and authorized service representatives. Konica Minolta recommends that all service be performed by an authorized service representative. Users are responsible for seeking advice of a Konica Minolta authorized service representative regarding the information, opinion, advice or content of this document. USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.

Copyright 2010, Konica Minolta Business Solutions U.S.A., Inc.

bizhub C35P
Solution ID TAUS1200083EN*

Controller - no or slow print, scan failure, garbled data, lockup


Solution Usage 8

Description How to set up Microsoft Exchange 2007/2010 with authentication. Solution Please perform the following steps:

Basic checks before starting 1. Verify DNS is working on the MFP. This can be verified by PINGing Google.com fromPING confirmation in Network settings/Detail settings. 2.Set up time adjustment to sync to the Active directory or Exchange server. Verify that the date and time on the machine are correct after syncing. 3. Verify a valid E-mail account is created for the MFP on Exchange. If the machine does not havean account, please verify that a valid account is being used.

On Exchange 4. Create a new receive connector in Exchange. 5. Under the General tab of the connectorplease specify the full FQDN of the Exchange server. 6. Under the Network tab of the connector please add the MFP TCP/IP address to the list of local TCP/IP addresses to receive E-mail. 7. Under the Authentication tab of the connector please verify that Transport Layer Security, Basic Authentication and Exchange Server authentication are checked. 8. Under the Permissions tab of the connector please verify that anonymous, exchange servers and exchange users are checked.

On the MFP 9. Verify that the machine and admin E-mail addresses are a valid Exchange E-mail addresses. 10. Verify that Start TLS is selected on port 587. 11.Make sure tocheck theSMTP authentication check box. 12. Input the user name and password of the Exchange account assigned to themachine. 13. Set the domain name under theSMTP authentication section. 14. Send a test E-mail and verify that the machine functions as intended. Note : For additional detail please refer to attached documentation. To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS1100337EN*

Solution Usage

Description Account Track and User Authentication printer driver support for Macintosh OS environment.

Solution The Konica Minolta bizhub C35/C35P does not support Account Track and User Authentication printing from the Macintosh OS (any version)environment. This is the product specification;there is noplan to change this specification. Thisspecification basis isbecause the bizhub C35/C35P supports USB printing and Macintosh printing via USBcannot support "Account tracking" and "User Authentication" through USBconnection. It was decided during thedriver developmentprocess that onlyone type of Macintosh print driver for bizhub C35/C35P would be developed to support bothUSB andNetwork printing. But because "Account tracking" and "User Authentication" through USBconnection from Macintosh could not be properly communicated, it was decided to eliminate the"Account tracking" and "User Authentication" support from driver to avoid issues with USB printing. SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID

TABP1001604EN*

Solution Usage

Description Printer Queue indicates that the printer is out of paper but there is paper in the tray. The printer shows that it is receiving data and it does notdisplay an error message. The printer is connected via USB. The only way to deletethe job in the Printer Queue is to reboot the printer.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

bizhub C35P
Solution CAUSE: USB cable is either too long or faulty.

Controller - no or slow print, scan failure, garbled data, lockup

SOLUTION: The USB cable should not be longer than 6 feet. If the USB cable is longer than 6 feet, replace cable with a shorter one. Check the USB cable connection. Ensure that the USB cable is connectedin the same port on the computer. If the USB cable is suspected as faulty, replace it. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TAUS1100176EN*

Solution Usage

Description Unable to install pre-configured uploadable Macro/Form file.

Solution CAUSE:The pre-configured uploadable Macro/Form file has incorrect PJL coding to supportstoring on the bizhub C35. The PJL code is specifying to store the Macro/Forms on the CFLASH drive. The bizhub C35 does not support storing to the CFLASH drive. SOLUTION:The PJL coding must be changedtospecify storing the Macro/Formson the HDD or into RAM.Following is an example ofa specific PJL code fora specific Macro/Form file that specifies the storing location as the CFLASH drive. @PJL FSDOWNLOAD FORMAT:BINARY NAME="0 :/PCL5files/hardmacros/5000.mac" SIZE=18223 NAME="0: CFLASH ( not supported by bizhub C35) NAME="1: HDD (supported by bizhub C35) NAME="2: RAM (supported by bizhub C35) Following is the same PJL string with storage location code changed to store on the HDD. @PJL FSDOWNLOAD FORMAT:BINARY NAME="1 :/PCL5files/hardmacros/5000.mac" SIZE=18223 SPECIAL NOTE : Solution contribution by Tony Pizzoferrato, ESS

Solution ID

TAUS1200204EN*

Solution Usage

Description The machine webpageinterface can be accessed, but print jobs will fail.

Solution CAUSE: The machine is set for a static TCP/IP address. SOLUTION:Set the machine to DHCP and verify the TCP/IP address. The network may require DHCP to be enabled.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

bizhub C35P
Solution ID TABP1001674EN*

Image blank or solid color


Solution Usage

Description Color streaks or white lines on output.

Solution CAUSE: Dirty laser lens. SOLUTION: Clean the laser lens byfollowing theattached instructions. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

bizhub C35P
Solution ID TAUS1002380EN*

Image delay, advance, shift or skew


Solution Usage 7

Description Incorrect image rotation of prints after updating to Macintosh OS 10.6.5.(image outputs as portrait direction on landscape sheet) This issue may only occurwith Adobe applications, especially InDesign, but can occurwith any application.

Solution CAUSE:The Macintosh OS 10.6.5 update modifies the CUPS filter. Thisis an industry-wide issue and is notrelated to any issues with Konica Minolta drivers and/or software. SOLUTION: Apple has identified the root cause of the issuewhichis resolvedwith the version 10.6.6 update. Please update to Macintosh OS 10.6.6. Note : To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KMBT (Japan)

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

bizhub C35P
Solution ID TABP0900761EN*

Image too light, dark, uneven or wrong color


Solution Usage 1

Description When printing any image file from Microsoft Windows Photo Gallery/Photo Viewer on Microsoft Windows Vista or Windows 7 using the PostScript driver, the colors are inverted. This issue may occur on all PS/PCL printersbut only occurs using the PostScript driver. The PCL or XPS (if available) driver prints correctly. Normal Image Sample

Inverted Image Using PostScript

Solution CAUSE: Anomaly in the application (Windows Photo Gallery//Photo Viewer). SOLUTION:There are some workarounds you can try. Change the setting of "PostScript Pass through" to Disable. This setting can be found by selecting Printer Properties g Advanced tab g PostScript Pass through. Select "ICM Handled by Host System" on Color Settings in Quality tab. Remove the ICM Profile (KOSJMA_.ICM) on Color Management in the Properties of PostScript driver. Print with the PCL printer driver. (see following samples) PCL Image Sample

PostScript Image Sample

Note : Please refer to the attached document for detailed settings. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support and KMBT (Japan)

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

bizhub C35P
Solution ID TAUS0801706EN*

Miscellaneous
Solution Usage 43

Description Paper testing requirements.

Solution All paper testing requests must be made through KMBS Marketing. Requests for testing on Production Print products can be directed to Dawn Nye ( dnye@kmbs.konicaminolta.us ). All other requests can be directed to the Marketing group in general. They can be reached at 201-825-4000. Notes : 1. Paper will only be considered for testing on current products. 2. This process is not for troubleshooting paper feed or quality issues.

Solution ID

TAUS0626730EN*

Solution Usage

32

Description FOR INTERNAL USE ONLY How to obtain the PJL/PCL and PostScript specifications list. Solution Each individual customer must have a problem ticket as a record of request for the PJL/PCL and PostScript specifications list. It is no longer a requirement tocomplete the non-disclosure agreement (NDA) . When provided, the specification list is not to be given to any other customers without submissionof a new problem ticket for the additional requesting customer. SPECIAL NOTE : Solution contribution by Ian Lynch, Production Print/SSD

Solution ID

TAUS0657371EN*

Solution Usage

20

Description Citrix compatibility. Solution Citrix has published a list of KMBS products and their compatibility with different versions of Citrix . These are known as Citrix Ready products. KMBS has also done some testing that might notdocumented on theCitrix Ready products web page.Attached is a document with additional information on Konica Minolta's Citrix Ready Certified products. Also, refer to the attached Citrix compatibility list for additional information.Some products not listed below arelisted in the attached document.It covers other MFPs like the bizhub 600/601/750/751/360/361/362/420/421/500/501/162/180/210/222/282, the bizhub C350/C353/C253/C203, the bizhub PRO 1050/920 and controllers like theIC-303 and IC-409. To viewa PDF, you may need to download a free copy of Adobe Reader. Note : The test resultsfor

bizhub C652DS/C552DS and C360/C280/C220with XenApp 6.0 are included. bizhub 652/602 for XenApp 5.0 are included. bizhub C20 for XenApp 5.0 are included. Konica Minolta Universal Printer Driverare included. IC-202 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1, the Adobe PostScript driver version 1.0.0 or the PCL driver version 1.01 the print controller can be used without restrictions. IC-203 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Presentation Server 3.0 environments with the Microsoft Word 2003/Excel 2003 and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 2.0.28, the Adobe PostScript driver version 2.0.28 or the PCL driver version 2.0.0, the print controller can be used without restrictions. IC-205 Tested in both theCitrix Metaframe XP (FR3) and theCitrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the GDI driver version 1.00 or the PCL driver version 1.00 the print controller can be used with the following restrictions: 1. Cancelled print jobs may stay in queue when using the GDI driver. 2. The printer icon may disappear when cancelling a print job when using the GDI driver.

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February 2013

bizhub C35P
3. Print jobs may hang when printing from two or more workstations simultaneously using the GDI driver.

Miscellaneous

IC-302 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. IC-401 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PostScript driver version 1.0. The following restrictions: 1. The mixed media function may not be used. 2. Enabling the "Delete pending print jobs at logout" on the Metaframe server does not result in the print jobs being deleted. 3. Print job access codes should not be used. IC-402 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The following are restrictions that were found: 1. Custom Size setting is not available. 2.Owner Information, Lock Job and Copier store print functions are not available. 3. The client default settings are not saved. IC-405 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 2.0. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were thatMedia Mixed function is not available by network printer. IC-611 Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.0.7, the PostScript Adobe driver version 1.0.0.7 or the PCL driver version 1.0.1 the print controller can be used with the following restrictions: 1. The watermark function will not function when using the PCL driver. 2. The PostScript Visual driver is not available with Microsoft Windows 2003 Server. 3. Booklet mode may not function when called within Adobe Acrobat. IP-901 Tested withCitrix Metaframe FR3 on Microsoft Windows 2000 and 2003 Server, using PostScript version 1.1 and 2.1. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6. The only restrictions found were that Owner Information functions were not available. bizhub C350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6 applications loaded. Testing has been performed with the PCL driver version 1.0 with the following restriction: The watermark feature will not be available on a locally installed printer. bizhub 200/250/350 Standard Controller Tested in both the Citrix Metaframe XP (FR3) and the Citrix Metaframe Presentation Server 3.0 environments with the Microsoft Office, Microsoft Excel and Adobe Acrobat 6.0 applications loaded. When utilizing the PostScript Visual driver version 1.0.1 or the PCL driver version 1.0.2 the print controller can be used with the following restrictions: 1. The custom paper size setting is not available. 2. The default selections made on client workstations will not be reflected on the printer properties screens. bizhub C650/C550/C451/C450/C352/C351/C300/C252/C250 Tested withCitrix Metaframe. Applications tested were Microsoft Word 2003, Excel 2003 and Adobe Acrobat 6.No restrictions were found in testing.

Solution ID

TAUS0648443EN*

Solution Usage

16

Description How to remove print drivers from Macintosh OS X, 10.2x, 10.3x, 10.4x, 10.5x.

Solution Follow the How to remove Macintosh OS X drivers instructions to correctly remove driver files prior to installing a new or updated version of the driver. This is highly recommended to avoid driver conflict. Completely deleting/removing the PPD plug-ins for the loading of the driver will NOT overwrite the previous versions. Notes : 1.See attached screenshot for reference. 2. To viewa PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Bill Ehmke, ESS and Freddie Burnham/Cesar Jimenez, Production Print/SSD

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

bizhub C35P

Miscellaneous

Solution ID

TAUS0902535EN*

Solution Usage

Description CS Remote Care (vCare) HTTP Protocol Support

Solution This solution applies to KMBS Direct branches only and is included only for SSD Support reference. The HTTP Communication protocol is newly supported for bizhub vCare. Major advantages of HTTP communication include the ease of configuration and the utilization of the widely accepted HTTP protocol. MFPs registered in the vCare system as of 9/15/2009 are to be configured via the new vCare HTTP protocol. Supported MFPs configured for one-way HTTP communication:

bizhub C220/C280/C360 bizhub C35/C35P/C25 bizhub C452/C552/C652/C552DS/C652DS bizhub C754/C654

bizhub PRO C5500/C6500/C6500P/C6501/C6501P/C5501/C6000L

bizhub PRESS C8000/C7000/C7000P/C70hc/C6000 bizhub 652/552 bizhub 423/363/283/223 bizhub 42/36 bizhub PRO 950 bizhub PRO 1200/1200P/1051 Notes : 1. The bizhub C452/C552/C652/C552DS/C652DS and bizhub PRO C5500/C5501/C6500/C6501 registered in the vCare system for one-way E-mail communication pending connection may be reconfigured for HTTP communication. Contact vCare support at kmbsvcaresupport@kmbs.konicaminolta.us 2. The bizhub PRO C5500/C6500/C6500P must be upgraded to level 50 or higher to support HTTP protocol. 3. Future bizhub PRO MFPs will support Controller NIC HTTP communication. 4. Information from the MFP is sent to the vCare/CSRC system via the HTTP protocol through a WebDAV Server (located in the Ramsey datacenter). The bizhub vCare setup centers and/or Konica Minolta direct branches will be required to be enter the following settings into the MFPs vCare settings: URL: 207.18.56.55/webdav/ Login Name: http Password: us200 The same WebDAV connection URL and authentication credentials will be entered in all bizhub Workgroup and PRO MFPs until further notice. Set the Heartbeat setting to Disable until further notice. This setting does not need to be configured because of the frequent reporting schedule configured on the MFPs. Disabling this setting will reduce unnecessary network traffic. If the Heartbeat setting is supported in the future, additional documentation will be provided. The Notification Schedule configures when MFPs will send updates to the vCare System. This setting is configured in the MFPs Service Mode Remote Care Settings. a CS

bizhub Workgroup MFPs : 1. Within the CS Remote Care Detail Setting, select Notification Settings. 2. Select Schedule and press Enable. 3. Select Day and enter 2 for Day Frequency. 4. Press SET.

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February 2013

bizhub C35P
bizhub PRO MFPs : 1. Within the CS Remote Care Detail Setting, select Periodical Transmission Set. 2. Select Schedule and press Enable. 3. Select Every Day and enter the time in Military Time. 4. Press OK. The Center Notification Schedule configures which information will be sent to the vCare System during scheduled updates. This setting is configured in the MFPs Service Mode a CS Remote Care Settings

Miscellaneous

bizhub Workgroup MFPs : 1. Within the CS Remote Care Detail Setting, select Center Notification. 2. Select only the following numbers: 1_2_3_4_5_6_8_9 (Do not select number 7.) 3. Press End. bizhub PRO MFPs : 1. Within the CS Remote Care Detail Setting, select Data Collection Setting. 2. Select Basic Data, Machine Adjustment Data and Coverage Data. 3. Press OK. Documentation and Training Video On the Docs Directory in the SOLUTIONS 3rd Party/vCare/HTTP folder are documents, vCare HTTP Setup Instructions and a training video relevant to supporting the HTTP protocol. The HTTP configuration simulation video demonstrates the settings which need to be entered by bizhub Setup Centers and/or Konica Minolta Branches on a Workgroup MFP.

The MFPs menu panel may differ slightly depending on the Workgroup MFP series. The MFPs menu panel differ for bizhub PRO MFPs and requires dipswitch settings to be configured. IMPORTANT : The WebDAV HTTP settings (as detailed above) entered in theMFP's vCare/CSRC settings will remain the same for bizhub Workgroup and PRO MFPs. Consult the individual bizhub vCare HTTP Setup Instructions for each model series for detailed configuration details. The bizhub vCare HTTP Setup Instructions are available for downloaded from MKM.com and the SSD Download Selector. Note : To view the attached PowerPoint presentation, you may need to download a free copy of Microsoft PowerPoint Viewer (60.3MB).

Solution ID

TAUS1002476EN*

Solution Usage

Description Caution when updating firmware.

Solution Please be aware that there are two (2) versions of Step 2 firmware that correspond to two (2) types of PRCB. CAUTION : Ensure that the correct firmware version is installed on the correct PRCB. Please refer to the attached Release Notes and additional documentation prior to installing the firmware. To view a PDF, you may need to download a free copy of Adobe Reader. Note : The firmware is available for download via the Konica Minolta Download Selector.

Solution ID

TAUS0637663EN*

Solution Usage

Description How to completelyuninstall a printer driver in Microsoft Windows 2000/XP/Vista/7. Solution When removing a printer from the Printers folder, the printer driver file is not removed completely from the hard disk drive. The following describesprocedures to use if a printer driver file is corrupted and requires removal:

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February 2013

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Miscellaneous

WINDOWS 2000 WARNING : If using Registry Editor incorrectly, serious problems may occur that will require reinstallation of the operating system. Microsoft/KMBS cannot guarantee that problems can be solved that result from using Registry Editor incorrectly. Use Registry Editor with extreme caution. 1. Remove the printer using the Printers folder in Microsoft Windows 2000. 2. In Microsoft Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then stop the Spooler service. 3. Run Registry Editor (Regedt32.exe) and go to the following subkey (note that this is all one path, which has been wrapped for readability): HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\ Note : Version-3 is Microsoft Windows 2000, and is the name of the printer to be removed. 4. Notice the values on the right and write down the file names. 5. With the printer driver key selected, click Delete on the Edit menu. 6. Go to the following directory and delete the printer driver files noted in step 4: %SystemRoot%\System32\Spool\Drivers\ Note :If unable to delete the files and folders in the above directory structure after stopping the spooler service because of an error message that the files are in use (such as, Rasddui.dll), set the startup type for the Spooler service to Disabled, restart the computer, and then attempt to delete the files and folders again. After deleting the files, restore the Spooler startup to Automatic. 7. In Microsoft Windows 2000, in Control Panel, double-click Administrative Tools, double-click Services, and then start the Spooler service. 8. If reinstalling a printer, use the Printers folder. 9. Delete the %windir%\inf\oem?.inf file that is associated with the removed printer driver. This removes the printer from the printer selection list when adding new printers. Note : In addition to the steps listed above, it may be necessary to delete the printer's associated unidriver (Rasdd.dll, Pscript.dll, or Plotter.dll). If printing has been initialized or if a process is using this file, it will be locked open and cannot be deleted. The file can be renamed or the system can be restarted to free up the driver. Refer to the Printer.inf file to see which unidriver is used by a particular printer.

WINDOWS XP Microsoft Windows XP adds a user interface feature to delete driver files so the steps for Microsoft Windows 2000 are no longer necessary. To delete printer driver files in Microsoft Windows XP: 1. Click Start, and then click Printers and Faxes. 2. On the File menu, click Server Properties. 3. On the Drivers tab, click the printer driver to be deleted, and then click Remove.

WINDOWS VISTA / WINDOWS 7 To completely remove a printer driver, please refer to attached documentation for procedure. Notes : 1. Microsoft Windows 7 Home or Home Premium, does not have the "Print Management" snap-in for MMC. You have to run command prompt as ADMINISTRATOR, enter printui /s /t2 , remove the printer driver and reboot. 2.If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 3.Remember, you cannot remove a printer if you have items in the print queue. If items are waiting to print when you try to remove a printer, Microsoft Windows will wait until printing is complete, and then remove the printer. If you have permission to manage documents on the printer, you can also cancel all print jobs and then try to remove the printer again. For more information, see attached documentation concerning how to cancel printing and printer permissions. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS0800946EN*

Solution Usage

Description How to find/display a MAC address.

Solution To find the MAC address of a specific device in a Microsoft Windows environment, such as a main body internal NIC, access the command prompt,PING the TCP/IP address of the device and then perform the command, arp <space> TCP/IP address of the mainbodyNIC <space> - a <carriage return>. The attached procedures are for Microsoft Windows 98/NT/2000/2003/XP, DOS/Microsoft Windows 3.11/Microsoft Windows for Workgroups, Microsoft Windows Vista and Macintosh OS X. To viewa PDF, you may need to download a free copy of Adobe Reader. Note : Also attached is the Technitium MAC Address Changer freeware program. This software is not supported by Konica Minolta and is to be used at your own risk. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website . The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view.

Solution ID

TAUS1001952EN*

Solution Usage

Description vCare/CS Remote Care HTTP (One-Way) setup instructions for bizhub C35/C35P/C25 and 42/36. It is possible to configure the following notifications in vCare (CS Remote Care) for the C35/C35P/C25 and 42/36.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

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Notification items SC Error Date Parts Life Warning Toner Report Waste Fuill Paper Jam Warning Jam History Counters Error Count Service Count Life Count System Data History Data Adjustment Data Coverage Data

Miscellaneous

Solution See the the attached fileprovidesvCare/CS Remote Care HTTP (One-Way) setup instructions for complete configuration information for C35/C35P/C25 and 42/36. Notes: 1. The instructions also can be downloaded from the Konica Minolta Download Selector. 2. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS0901684EN*

Solution Usage

Description Konica Minolta Universal PostScript/PCL Printer Drivers.

Solution Updated versions of the Konica Minolta Universal Printer Driver (PostScript) and Universal Printer Driver (PCL) are available. This recent printer driver release includes the following new features: Microsoft Windows Server 2008 R2/Microsoft Windows 7 WHQL support Enhancements to Network Search a Printer Status You can make sure that a printer does not have an error or warning to prevent printing a Number of Jobs Waiting to Print Check the backlog of jobs Additional Individual Child Driver Support for: a Konica Minolta bizhub C652 Series for function version 3 (see note) a Konica Minolta bizhub C360 Series for function version 3 (see note) a Konica Minolta bizhub C35 a Konica Minolta bizhub C35P a Konica Minolta magicolor 4750EN/DN Note : Function version 3 requires the latest firmware to be installed on the bizhub C652 series/C360 series in order to take advantage of the Individual Printer Driver. If you do not have the latest firmware installed on those devices, the UPD will use the bizhub Common Child Driver instead. New version available for download: Universal Printer Driver PCL version 1.10.1.0 (replaces previous version 1.0.1.0) Universal Printer Driver PostScript version 1.10.0.0 (replaces previous version 1.0.0.0) These printer drivers are available via the Konica Minolta Download Selector. Access the Selector from the the KMBS public site ( http://www.kmbs.konicaminolta.us ) Support & Drivers tab or from SSD Web Support (CS Expert Support) by clicking on 'Download MSDS, Drivers, Firmware and more'. Note : This is a new release version and not a patch update. If a previous version of the UPD driver exists you will have to uninstall the old version first. Please refer to the attachedUniversal Printer Driver (UPD) brochure for more detailed information. To viewthe PDF, you may need to download a free copy of Adobe Reader.

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Miscellaneous
Solution Usage 2

Solution ID

TAUS0800433EN*

Description Is MagneCote paper or magnetic backed paper supported?

Solution MagneCote paperor magnetic backed paper is not supported.

Solution ID

TAUS1100286EN*

Solution Usage

Description A Cover Open (Side Cover) message may remain displayed even when the right door has been closed.

Solution CAUSE: Misalignment of the Detecting Part. SOLUTION: Please apply the following modifications. Modification 1 To restrict the movement of the Detecting Part, a Guide has been added to the following position.

Guide: Standard For Attachment

Modification 2 The shape of the Detecting Part, Hold Holder and the Mounting Frame/Upper (Non Supply) has been changed as follows in order for the interlock on the door to come in contact with the switch.

Note :Although the additional Guidein "Modification 1" has been discontinued in production at the same time as production of"Modification 2", a supply of the part will remain as a field replacement Unit. Detecting Part:View From Arrow A

Hold Holder:View From Arrow B

Mounting Frame/Upper (Non Supply):View From Arrow C

APPLIED PRODUCT INFORMATION Please install the new Detecting Part and Hold Holder as a set in the machines identified by the applied machine number in the following list, as is instructed in "Modification 2". Modification 1 Serial Number Cut-ins

Please obtain the additional Guide described in "Modification 1" for machines produced before the applied machine serial number for "Modification 2" in the following list. Modification2 Serial Number Cut-ins Parts Compatibility

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

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Miscellaneous

Solution ID

TAUS0808337EN*

Solution Usage

Description What is the PageScope Web Connection password for the administrator?

Solution PageScope Web Connection (PSWC) admin password is administrator (lowercase).

Solution ID

TAUS1200043EN*

Solution Usage

Description Function of the PBX setting.

Solution The PBX setting found under Admin mode g Fax Settings g PBX Setting does NOT automatically place a digit in front of the dialed number (Manual orSpeed Dial)when using the fax funtion. This is a PBX dial tone function. Some PBXs will not generate a valid dial tone, so the machine will not begin dialing. The digit entered into the PBX setting is the digit the machine will use for automatic dial tone detection. The programmed digit is to show the machineafter what number to make the dial tone detection. For example, if the phone number is 18004566422 you would enter 918004566422. With the PBX setting to "9" it knows not to look for dial tone until after the "9" is dialed. In short, you need to preface ALL your numbers with the outside line digi, Manual or Speed Dial. SPECIAL NOTE : Solution contribution by Clinton Marquardt, ESS

Solution ID

TABP0807989EN*

Solution Usage

Description Howto print monochrome only.

Solution To print monochrome (B/W)only: 1. On thePC go to Start =>Control Panel =>Printers [and Faxes]. 2.Right-click on the printer icon. 3. Left-click on thePrinting Preferences. 4. Choose the Quality tab. 5. Under Color click B/W. 6. Click Apply then OK. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

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Solution ID TABP1000655EN*

Miscellaneous
Solution Usage

Description How to print a Configuration page.

Solution To print a Configuration page, please perform the following steps: 1. Press menu/select. 2. Press the down arrowuntil "print menu" is highlighted. 3. Press menu/select. 4. Press the down arrow until "configuration page" is highlighted. 5. Press menu/select. 6. Select print and press menu/select. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1000809EN*

Solution Usage

Description How to significantly reduce or eliminate wrinkled envelopes when printing.

Solution CAUSE: The flap on the envelopes will skew or buckle during the feed, print or fusing process causing the envelopes to wrinkle or crease. Thisstill may occur on printers with fuser roller pressure release tabs that are in the open position. SOLUTION: The usershould insert the flap of the envelope inside the envelope prior to printing. By doing this, it will prevent the flap from moving during the print cycle and greatly decrease or eliminate the wrinkling and creasing.

Solution ID

TABP1001018EN*

Solution Usage

Description What are the E-mail addresses for international printer support?

Solution International E-mail addresses for printer support: Customer Support E-mail from U.S. Territories in the South Pacific (Guam, American Samoa, Federated States of Micronesia, Marshall Islands, and Northern Mariana Islands, etc.) should be forwarded to technical@bpa.konicaminolta.com.au . Customer Support E-mail from the United Kingdom (England, Ireland, Scotland, & Wales, etc.) should be forwarded to support@bpe.konicaminolta.co.uk. Customer Support E-mail from the South Pacific or Asian region (Australia, New Zealand, Hong Kong, Japan, China, South Korea, Thailand, etc.) should be forwarded to technical@bpa.konicaminolta.com.au. All other Customer Support E-mail not originating from North America, South America, Caribbean Islands, the United Kingdom, or the South Pacific region should be forwarded to helpdesk@bpe.konicaminolta.nl . SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID Description

TABP1001037EN*

Solution Usage

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What is the printable area on media?

Miscellaneous

Solution The printable area is up to 4.2mm from all four edges of the media. Please refer to the attached diagram. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001182EN*

Solution Usage

Description How to install Compact Flash adapter MK-725 and the Compact Flash (CF) card.

Solution To install the Compact Flash adapter (MK-725) and the Compact Flash card, pleaserefer to the attached documentation. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001240EN*

Solution Usage

Description How to find aKonica Minolta service provider for printer products.

Solution To locate a Konica Minolta printer service provider in your area click on the link below or paste it into your browser. http://onyxweb.mykonicaminolta.com/DealerLocator/ 1: Choose the model.

2: Slide the bar for the Search Radius.

3: Enter your zip code.

4: Click Find.

5: A list of Konica Minolta Authorized Service Providers will displayedand theirlocations will be shown on a map;

SPECIAL NOTE: Solution contribution by SSD Printer Support

Solution ID

TABP1001377EN*

Solution Usage

Description How to perform an AIDC calibration.

Solution To perform a AIDC calibration, use the following steps: 1. Press Menu/select.

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2. Select Quality menu. 3. Press Select. 4. Press the down arrow to "calibration". 5. Press Select. 6. Press the down arrow to "AIDC process" 7. Press Select to start the calibration.

Miscellaneous

Solution ID

TABP1001463EN*

Solution Usage

Description How to enter network settings.

Solution Prerequisite : The end usermust to enterTCP/IP, subnet and gatewayaddresses in the printer. To enter network settings: 1. Press the Utility/Counter key. 2. Press the key and select Admin Settings . 3. Press Password and enter 1, 2, 3, 4, 5, 6, 7, 8 then press OK twice. 4. Press the key once and select Ethernet then TCP/IP . 5. Press IP Address , then the Address button. You will then be able to enter the TCP/IP address. Note : Youalso have the ability to select Subnet and Gateway . 6.Press OK twice then the Reset button to return to the main screen.

Solution ID

TABP1001464EN*

Solution Usage

Description How to print internal reports.

Solution To print internal reports: 1. Press the Utility/Counter key. 2. Press User Settings . 3. Press Print Setting . 4. Press Report Print .This screen will allow you to choose the following:

Configuration page Statistics page Font page (PostScript or PCL selection) HDD Direct page Counter list print SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001465EN*

Solution Usage

Description How to enter the Service Mode.

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Solution To enter the Service Mode: 1. Press the Utility/Counter key. 2. Touch [Meter Count] on meter count display. 3. Press the following keys in this order. Stop ? 0 ? 0 ? Stop ? 0 ? 1 4. Touch [Password], and enter the CE password using the display keyboard or the 10-key pad.

Miscellaneous

Notes : 1. The initial setting for CE password is 92729272. 2. Access attempts to the Service Mode with a CE password is limited to up to 3 times. 3. If the number of invalid access attempts reaches three, your access is locked. Until access lock is released, the Service Mode is not accessible. To release access lock, turning OFF/ON the power switch and rebooting the machine is necessary. (When the machine is rebooted, the invalid access attempts count is cleared.) 4. The service code entered is displayed as ?. 5. Be sure to change the CE password from its default value. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001468EN*

Solution Usage

Description Whatis the recommended memory and Compact Flash (CF)card?

Solution The following memory and Compact Flash have been tested and are recommend for use: Optional memory manufacturers and part numbers 512MB DIMM

Buffalo: D2N533B-S1GHEJ6 Pacific Force Technology Ltd: PFD2SO533-01G-78R(E) Memory Experts International: MXKME1GB Optional SanDisk Compact Flash size andpart numbers

1GB: SDCFX3-1024-903 2GB: SDCFX3-002G-J21A 4GB: SDCFX3-004G-J31A 8GB: SDCFX3-008G-J31A SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1001477EN*

Solution Usage

Description How to turn OFFthe touch buttonconfirmation beep.

Solution To turn OFFthe touch buttonconfirmation sound: 1. Press the Utility/Counter key. 2. Press Accessibility . 3. Press Sound Settings then Confirmation Sound . 4. Press Input Confirmation Sound .

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5. Press Enable then No , then OK . 6.Press Reset to return to the main screen. SPECIAL NOTE : Solution contribution by SSD Printer Support

Miscellaneous

Solution ID

TABP1001478EN*

Solution Usage

Description How to turnON the fax TXResult Report.

Solution To enable the fax TXResult Report: 1. Press the Utility/Counter key. 2. Press the key and select Admin Settings . 3. Press Password and enter 1, 2, 3, 4, 5, 6, 7, 8 then press OK twice. 4. Press the key twice and select Fax Settings . 5. Press the key 3 times and select Fax Report . 6. Press TX Result Report , press Always and OK . The TX confirmation report is now set to printthe result of all sent (transmitted)faxes. 7. Press the Reset button to return to the main screen.

Solution ID

TABP1002034EN*

Solution Usage

Description Whyshould only genuine Konica Minolta consumables be used?

Solution Konica Minolta is dedicated to providing the finest quality printer products and supplies. Only the use of genuine Konica Minolta supplies can guarantee optimum print quality and performance. Use of consumables other than genuine Konica Minolta consumables will cause the printer to initiate intensive internal cleaning processes that will affect the speed of the printer. If you do not use Konica Minolta products and supplies, you may encounter the following type of message: "You are using an end-of-lifed (completely used) toner cartridge or a non-Konica Minolta toner cartridge. Problems caused by non-Konica Minolta consumables could invalidate warranty. To prevent troubles and to stabilize print quality, productivity could be reduced." The attached document discusses the merits of OEM consumables and the potential issues faced when using refilled or remanufactured toners. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1100186EN*

Solution Usage

Description Printing the Event Log.

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Miscellaneous

Solution To print the Event Log: 1. Enter Service Mode. 2. Press the Utility/Counter key. 3. Touch [Meter Count] on the meter count display. 4. Press the following keys in this order: Stop ? 0 ? 0 ? Stop ? 0 ? 1 5. Touch [Password]; then enter the CE password using the display keyboard or the 10-key pad. The default password is 92729272 . You will need to touch [OK] twice after entering the password. 6. Touch the down arrow once. 7. Touch [Printer Menu]. 8. Touch [Event Log]. 9. Touch [Print]. 10. Touch [OK]. The Event Log lists the jams/troubles that occurred and the history of replacing consumables, etc. The items that can be checked are as follows. The items which can be checked are: Paper Jam Error : Number of times jams have occurred andthe history Engine Fatal Error : History oftrouble codeswhich required a service call Fuser Unit : History of fusing unit replacement Transfer Belt : History of transfer belt replacement Second Trans : History of transfer roller replacement Toner Cartridge : History of toner cartridge replacement Imaging Unit : History of imaging unit replacement Trouble Counter : Trouble count for each section SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TAUS0700734EN*

Solution Usage

Description How to make a screen shot on Macintosh OS X.

Solution Creating a screen shot on Macintosh OS X:

Taking a picture of the whole screen: Command-Shift-3 Taking a picture of part or region of the screen: Command-Shift-4 , and then drag the crosshair pointer to select the area.When you lift your finger from the mouse button, Macintosh OS X will record that real estate and place a PNG file on your desktop. Note : Please see the attacheddocument for details. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS0801791EN*

Solution Usage

Description How to change the printer name.

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Miscellaneous

Solution SOLUTION: The name of the printer can be changed while running the Add Printer Wizard.At the screen where the printer is listed(e.g. "KONICA MINOLTA bizhub 40P") click the "Next" button.The name can be changed on the next screen.Please see the attached document for an example. The name can also be changed after installation is completed by right-clicking on the printer and selecting "Rename."

Please refer to the attached document. To viewthe PDF, Adobe Reader must be installed. Adobe Reader can be downloaded for free from the Adobe web site at: http://www.adobe.com/products/acrobat/readstep2.html . SPECIAL NOTE : Solution contribution by Bill Hall, Workgroup/SSD

Solution ID Description

TAUS0802647EN*

Solution Usage

How to connect key counter to Blackboard card reader. Solution The DB15 connector must be cut from the Blackboard system and wired to our Key Counter as follows. Copier--------------------------BB Blue(Gnd)--------------------White Brown(Key Counter Set)-----Green Orange(Key Count Pulse)---Black Red(24v)---------------------Red Note: There is not a ready-made harness to connect the BB system.The Key Counter connector must either be cut or wire taps should be used to connect the BB wires. Also, some of the MFPs Key Counter wiring is not color coded. Please use the appropriate schematics to determine proper signal wiring.

Solution ID

TAUS0808234EN*

Solution Usage

Description Where are the ICC color profiles stored on a Macintosh OS X system?

Solution Color Profiles are stored in the Macintosh HD g Libraries g Colorsync g Profiles folder. (Please see attachment for location.) SPECIAL NOTE : Solution contribution by Cesar Jimenez, Production Print/SSD

Solution ID

TAUS1001039EN*

Solution Usage

Description How to lock the paper traysto preventunauthorized use.

Solution KMBS does not offer this solution directly.Marketing Data Solutions has developed a universal cable lock product.Please contact MDS directly for this type of product. Jeffrey W. Rasa Marketing Data Solutions, Inc. Office Direct: 508-528-7323 Fax Direct: 508-553-0925 email: jeff.rasa@marketingdatasolutions.com Web: www.marketingdatasolutions.com

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

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Solution ID TAUS1002043EN*

Miscellaneous
Solution Usage

Description What is the correct position of the rubber stabilizingfeet?

Solution The correct position of the rubber stabilizing feet: Left position: Two rubber feetat the center. Right position (Front): One rubber footat the front. Right position (Rear): One rubber footat the rear. Please see the attached document as a reference. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KM Europe (BEU)

Solution ID

TAUS1100242EN*

Solution Usage

Description Universal Printer Driver System Administrator's Guide.

Solution Please see attached Universal Printer Driver System Administrator's Guide. Main topics include: Software Description Install and Uninstall of the UPD Using Universal Printer Drivers Frequently Asked Questions Note : To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID

TAUS1100341EN*

Solution Usage

Description bizhub vCare/CSRC Toner Coverage/Gas Gage support. Solution The attached document provides a table showing bizhub vCare/CSRC support for the Toner Coverage/Gas Gage (Gauge)functions via the vCare/CSRC Web Application Portal. To viewthe PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS1103854EN*

Solution Usage

Description What is the part number for the Laser Lens Cleaning Tool (Cleaning Part)?

Solution Cleaning Tool (p/n A0VD 1089 02). Note : Previously the tool was not a replacement part.

SPECIAL NOTE : Solution contribution by KMBT (Japan)

Solution ID

TAUS1104097EN*

Solution Usage

Description Konica Minolta SAP certified printer device types.

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Miscellaneous

Solution Konica Minolta is an official member of the SAP Printer Vendor Program and offers within this program support for the following KM MFPs/printers and SAP device types. bizhub C754 bizhub C654 bizhub C554 bizhub C454 bizhub C364 bizhub C284 bizhub C224 bizhub C652DS bizhub C552DS bizhub C652 bizhub C552 bizhub C452 bizhub C650 bizhub C550 bizhub C451 bizhub C360 bizhub C280 bizhub C220 bizhub C353 bizhub C353P bizhub C253 bizhub C203 bizhub C35 bizhub C35P bizhub C25 bizhub C20 bizhub C20P magicolor 4650 EN magicolor 4650 DN magicolor 4695MF bizhub PRESS 1250 bizhub PRESS 1250P bizhub PRESS 1052 bizhub PRO 951 bizhub PRO 1200 bizhub PRO 1200P bizhub PRO 1051 bizhub PRO 950 bizhub 652 bizhub 552 bizhub 751 bizhub 601 bizhub 501 bizhub 421 bizhub 361 bizhub 362 bizhub 282 bizhub 222 bizhub 423 bizhub 363 bizhub 283 bizhub 223 bizhub 42 bizhub 36 bizhub 40P PagePro 5650EN Refer to the attached documentation for complete information about the SAP Printer Vendor Program. Notes : 1. KMBS USA only supports the Latin1 device types that are listed in sapnote_0001135038.pdf . 2.The latest SAP device types are available via the Konica Minolta Download Selector. 3.To viewa PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS1200222EN*

Solution Usage

Description What are the exact steps to set upscan to SMB in Novell 6.5 using iManager?

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Miscellaneous

Solution Prerequisites

NMAS has to be installed for simple passwords to be set.Scan to SMB will not function properly using an eDirectory password. Under the server console: 1. Select 1 to enter the system console. 2. Type CIFSSTRT to start the CIFS service.

On a PC: 1. Start iManager. Http://ipaddress/nps/imanager.html 2. Select file protocols - CIFS/AFP. 3. Verify the netware server is selected. 4. Create a new share. Enter a name, path and comment. 5. Select NMAS on the left hand menu and then select your NMAS user. 6. Set a simple password for the user. An eDirectory password will not work when scanning to SMB.

Under the server console: 1. Stop CIFS using the CIFSSTOP command. 2. Restart CIFS using CIFSSTRT command.

On the MFP 1. Create an SMB one touch. Enter the TCP/IP address or host name of the Novell server. 2. Enter your Novell user nameand your simple password. No domain is needed for the user name. 3. File path will be the name of the share only. If the share name is scan the file path will be scan. 4. Verify scan to SMB functions properly.

Solution ID

TAUS1200226EN*

Solution Usage

Description Engine series support E-mail\HTTP communication to bizhub vCare System.

Solution The following attached document provides engine series support bizhub vCare\CSRC Communication via HTTP or E-mail communication. Notes : 1.E-mail and HTTP are only protocols currently supported for the bizhub vCare Systems in North American Market. 2.To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS1200316EN*

Solution Usage

Description Is PageScope Mobile (PSM) supported?

Solution Most printer-based MFPs do not have the functionality and protocol support to communicate with PSM.

Solution ID

TAUS1200495EN*

Solution Usage

Description How to set the Installed Place when using E-mail notifications.

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Solution To set the Installed Place when using E-mail notifications, perform the following steps: 1. Log into the machine using PageScope Web Connection. 2. Select the Network tab. 3. Select IPP. 4. Fill out the field for printer location. Note : See attached screenshots for additional detail.

Miscellaneous

Solution ID

TAUS1201031EN*

Solution Usage

Description Microsoft Windows RT driver availability.

Solution Microsoft Windows RT has built in drivers for KM controller-based MFPs. There are four drivers available "in box". The PostScript drivers allow the following functions: Offset, Output Tray, Binding Position, Duplex, Staple, Punch, Fold, Color/BW. KONICA MINOLTA PS BW Laser Class Driver KONICA MINOLTA PS Color Laser Class Driver The XPS Drivers allow the following functions: Duplex KONICA MINOLTA XPS BW Laser Class Driver KONICA MINOLTA XPS Color Laser Class Driver

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

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Solution ID TAUS1100447EN*

Paper Conveyance jams, no-feed, folding, tearing, skewing, curling


Solution Usage 4

Description Paper feed problems when feeding from theOptional Paper Tray. Skew Paper jam or misfeed indication(in the vicinity of thevertical conveyance section) Fold on the leading edge

Solution CAUSE:The Guide (Conveyance Sheet), by the holding non-handle portion (rear side) of the bottom edge of the right door, might be malformed when unboxing/setting up or carrying the unit.

SOLUTION: Please order and replace the Conveyance Sheet (p/n A0VD161600FOC). This is an FOC part. FOC PART(S) ORDERING PROCEDURE (U.S. market only) : Free-of-Charge (FOC) part(s) can be ordered via the online KMBS Technical (FOC) & Special Programs order form which is accessible in MyKonicaMinolta.com a Service a Warranty, Repair& Special Programs a Warranty Services & Technical/FOC Programs a SSD Technical Solution Claims a SSD Solution: Select Solution ID. Upon receipt and verification of the online claim information, KMBS Logistics Operations will process a Free-of-Charge parts order. All parts will be shipped via UPS Ground Service. KMBS will ship all parts at no-charge; no invoice will be generated. Questions related to an FOC parts claims may be directed to KMBS Logistics Operations by calling 201-934-5339. IMPORTANT REMINDER : The FOC program will end when theamount of FOC Conveyance Sheetsis depleted. Note : Please refer to the attached documentationfor the conveyance sheet install instructions. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by Craig Blyther, ESS

Solution ID

TAUS1100418EN*

Solution Usage

Description When duplexing, one of the following messages may be indicated.

bizhub C35

bizhub C35P/magicolor 4750DN

magicolor 3730DN

Solution CAUSE: Failed or failing Duplex Conveyance/Transport Roller Clutch (CL13) and/or OPEN ICP2 on the Printer Control Board (PRCB).

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Paper Conveyance jams, no-feed, folding, tearing, skewing, curling

SOLUTION: ReplaceCL13 (p/n A0VD M202 01) and the PRCB as a set. IMPORTANT : Please refer to attached Parts Modification Notice and Bulletin Number 7902 (manadatory safety action) for additional details. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TABP1104204EN*

Solution Usage

Description Cannot close the right side door after setting thefuser tabsfor printing on envelopes.

Solution CAUSE:Pressure on the fuser rollers, when printing envelopes,causes severe wrinkling. The two (2) fuser roller pressure release tabs on the fuser,lessen the pressure thusdecreasing the wrinkling.Unfortunately,with the tabs in this position, you are unable to close the right side door. SOLUTION:Simply break off the tabs at their midpoint to allow the door to close with the tabs in the open position. This allows the user to then open the tabs when they are printing on envelopes and then snap them back in the down position when they are done. Please see attached before-and-after modification photos.

Solution ID

TAUS0901655EN*

Solution Usage

Description The printer is pulling in multiple sheets of paper.

Solution CAUSE: Moisture in the paper causing multiple sheets to stick together. SOLUTION: Remove the paper from the machine and fan it. If, after fanning the paper,the papersheetsstill adhere to one another, pleaseuse a new ream of paper. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TAUS1002289EN*

Solution Usage

Description Wrong size paper is fed shortly after the tray with correct paper size is empty.

Solution CAUSE: Auto Continue is enabled (ON). SOLUTION: Please select the following: bizhub C35

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In Utility Mode, select Admin Settings a

Paper Conveyance jams, no-feed, folding, tearing, skewing, curling


Print Settings a Auto Continue and turn OFF the Auto Continue feature.

bizhub C35P Under the Sys Default Menu, select Auto Continue and turn OFF the Auto Continue feature. SPECIAL NOTE : Solution contribution by Curtis Van, National Office Products & Printing, Inc.

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Solution ID TAUS1103727EN*

Software/Driver related
Solution Usage 13

Description Unable to print from Macintosh 10.6.8 after performing an update orafter performing a Security Update.

The printer is paused. The printer is automatically paused. Job Message: /usr/libexec/cups/backend/socket failed . The printer is in Printer Ready, but unable to print. Job Message: "The printer software was installed incorrectly. Please reinstall the printer's software or contact the manufacturer for assistance."

Solution CAUSE: There is a bug in the security settings of the OS of Macintosh 10.6.8. SOLUTION: Please apply the Mac OS X 10.6.8 Supplemental Update .

From the Apple menu choose Software Update . Install the Mac OS X 10.6.8 Supplemental Update . Printers that were " Paused " work again after Resuming print. For some reason, if the update does not resolve the problem, as a provisional workaround please turn OFF SNMP on the Konica Minolta equipment. DO NOT manipulate the customer's MAC. For a Fiery that is unable to print, please install the Mac_10.6_Driver_Patch (356KB) . You may have in some instances re-install the printer (re-install driver) and reboot the MAC. Note: With SNMP disabled , bi-directional communication is not available, the machine consumablescannot be read andNet Care/Command WorkStation/WebTools/SNMP-based tools/PageScope NDPS Gateway/Peer-to-Peer Printing/RightFax/PageScope Enterprise Suite/ PageScope Router/Copy Protect Utility are affected. DISABLING SNMP

B/W Production Products bizhub PRO 1050 series [Utility/Counter] g [Machine Manager Setting] g [Network Setting] g [Controller NIC Setting] g [SNMP Setting: Not Use] g Save g Reboot the Machine. bizhub PRO 920 [Utility/Counter] g [Administrator Setting] g [Network Setting] g [IP NIC Setting] g [SNMP Setting: Not Use] g Save g Reboot the Machine. bizhub PRO 950/1051/1200 [Utility/Counter] g [Administrator Setting] g [Network Setting] g [Controller NIC Setting] g [SNMP Setting: Disable all settings] g Save g Reboot the Machine.

Color and B/WProducts bizhub C220/C280/C360/C451/C550/C650/C452/C552/C652/C552DS/C652DS/ 223/283/363/423/361/412/501/601/751/552/652 [Utility/Counter] g [Administrator Setting] g [Network Settings] g [SNMP Settings: Turn settings OFF] g Save g Reboot the Machine.

B/W Products bizhub 200/250/350/222/282/362 [Open a Web Browser] g [Type in the TCP/IP address of the machine] g [Administrator Mode] g [Network Tab] g [SNMP Setting: Disable] g Save g Reboot the Machine.

Printer Products: magicolor 1600W/1650EN/1680MF/1690MF/4690MF [Admin Management] g [Network Settings] g [SNMP: Disable] g Save g Reboot the Machine. magicolor 4690MF/C20/C35 [Admin Management] g [Network Settings] g [Ethernet] g [TCP/IP] g [SNMP: Disable] g Save g Reboot the Machine.

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Software/Driver related

Access via a Web Browser [Open a Web Browser] g [Type in the TCP/IP address of the machine] g [Administrator Mode] g [Network Tab] g [SNMP Setting: Disable] g Save g Reboot the Machine. Notes : 1. To open the ZIP file WinZip should be installed. WinZip can be downloaded from the WinZip website .The file can either be saved to disk or opened. It is recommended to download the ZIP and open from the local computer to view. 2.Please refer to attached documentation for additional information. To view a PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS1200838EN*

Solution Usage

Description When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is displayed, and the installation is prevented.

Solution CAUSE: Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Mac App Store or from "identified developers" . SOLUTION: If youget an error, you will need to perform one of the following workarounds.

Workaround 1 Open [System Preferences] g [Security & Privacy] g [Allow applications downloaded from] then select [Anywhere]. Note : Attached is a screenshot of the setting.

Workaround 2 Right click (Control + Click) Package file and show menu then select [Open]. Notes : 1. OS 10.8 drivers have been released since October 2012 and a list of drivers and their approximate release dates can be found by clicking here , then clicking on the "Product Compatibility Chart" link. Products not listed will not receive native OS 10.8 drivers at this time. 2. If an OS 10.8 driver is not currently available, use the Macintosh 10.7.X drivers available from the Download Selector or One-Stop Product Support (Self-Help). 3.Visual, SOHA or plugin driver is currently not supported until the official Macintosh 10.8 PostScript driver is released which should be at least 90 days from the release of the OS.

Solution ID

TAUS1200717EN*

Solution Usage

Description When installing a driver, an error message of "Your security preferences are set to block installation of applications from unidentified developers." is displayed and the installation is prevented. Solution Please refer to http://support.apple.com/kb/HT5290 for information about Gatekeeper in Mountain Lion. Apple changed default security preferences on OS 10.8 to only allow installation of downloaded programs from the Apple Store or from "identified developers".

Workaround 1 Open [System Preferences] -> [Security & Privacy] -> [Allow applications downloaded from]. Select [Anywhere]. Note : Attached is a screenshot of the setting.

Workaround 2 Right click (Control + Click) Package file and show menu. Select [Open]. Note : Visual, SOHA or plugin driver is currently not supported until the official MAC 10.8 PostScript driver is released which should be at least 90 days from the release of the OS.

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Software/Driver related
Solution Usage 2

Solution ID

TABP1002409EN*

Description "USB device not recognized" or "Unknown USB device" message on the PC when the USB cable is connected.

Solution CAUSE:A power loss across the USB ports on particular motherboard controller chipset or external hubs. SOLUTION:Download and install the latest drivers for your specific chipset. If you cannot find updated drivers for the chipset,try installing a PCI/USB Card as a workaround if your USB Host Controllers are not functioning correctly. IMPORTANT : Konica Minolta does not guarantee the operation of 3rd party PCI cards, this is only a suggested workaround. Note : Please see the attached document for troubleshooting suggestions. To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TAUS0801980EN*

Solution Usage

Description "Device can not print in accordance w/guidelines pick another printer" message when trying to print postage from Stamps.Com.

Solution CAUSE: Driver incompatibility. SOLUTION: Stamps.com states that they will not work with Konica Minoltadrivers.The only thing they will do is print labels, and you have to purchase the labels from Stamps.com. SPECIAL NOTE : Solution contribution by Chuck Tripp, Production Print/SSD

Solution ID

TAUS1100026EN*

Solution Usage

Description Microsoft Office PowerPoint 2007 locks up when printing using Konica Minolta PostScript or PCL drivers.

Solution CAUSE: "PopUP Authentication Dialog When Printing" is selected. SOLUTION: Disable "Print in background" in PowerPoint 2007. 1.Click onthe OfficeButton on the top left-hand corner. 2. Select PowerPoint Options at the bottom. 3.Click onAdvanced on the left pane. 4. Deselect Print in background under the "Print" section. SPECIAL NOTE : Solution contribution by Victor Miranda, SSD District Service Manager/East Region

Solution ID

TAUS0901594EN*

Solution Usage

Description The printer will not print.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

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bizhub C35P

Software/Driver related

Solution CAUSE:There is a print spooler error. SOLUTION: Reboot the machine. If rebooting does not work then perform the steps below. 1. Click on start and go to "My Computer". 2. In "My Computer" openthe C: drive. 3. In the C: drive, openthe "Windows" folder. 4. Open up the folder named "System32". 5. Open the folder "Spool". 6. Open the folder named "Printers". 7. Within that folder, delete any files that are in the folder "Printers". 8. After deleting any files in the "Printers" folder, reboot the computer. SPECIAL NOTE : Solution contribution by KMBS - Mobile, AL

Solution ID

TAUS1103527EN*

Solution Usage

Description "Error Validating PPD file" message when trying to install a PPD on an AIX server.

Solution CAUSE: The downloaded PPD file was not decompressed correctly. SOLUTION: Use the program WinRAR to extract the PPD. Other programs like WinZip do not decompress the file correctly. SPECIAL NOTE : Solution contribution by Randy Marquardt, Workgroup/SSD

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

32

bizhub C35P
Solution ID TABP1001519EN*

Warm-up, wrong display, incorrect operation, lock-up


Solution Usage 10

Description Error code 0094/0094H. Thefollowing error message may be indicated for specific machines soon after replacing the Transfer Belt Unit. bizhub C25/C35

bizhub C35P/magicolor 4750DN/EN

magicolor 3730DN

Solution PROBABLE CAUSES: 1. Cover (p/n A0VD706101) does not move smoothly. (Cover motion is linked to 2nd image transfer retraction.) This may be due to one of the following:

Insufficient tension (force) of Torsion Coil spring Burr on the Cover Tight fit between the Cover and the Guide (p/n A0VD706400) TRANSFER GUIDE SECTION

COVER DETAIL

Please perform the following as needed. a. Replace the Torsion Coil spring (p/n A0VD706203). Part is available for a period of time as an FOC part (p/n A0VD70603FOC). Please refer to FOC Parts Ordering Procedure below and attached repair procedure. b. Shave off any noticeable burr on Cover or replace with modified Cover (p/n A0VD706102) c. Ensure smooth movement between Cover and Guide

FOC PART(S) ORDERING PROCEDURE (U.S. market only) : Free-of-Charge (FOC) part(s) can be ordered via the online KMBS Technical (FOC) & Special Programs order form which is accessible in MyKonicaMinolta.com a Service a Warranty, Repair & Special Programs a Warranty Services & Technical/FOC Programs a SSD Technical Solution Claims a SSD Solution: Select Solution ID. Upon receipt and verification of the online claim information, KMBS Logistics Operations will process a Free-of-Charge parts order. All parts will be shipped via UPS Ground Service. KMBS will ship all parts at no-charge; no invoice will be generated. Questions related to an FOC parts claims may be directed to KMBS Logistics Operations by calling 201-934-5339. IMPORTANT REMINDER : The FOC program will end when the amount of FOC Tension Coil Spring is depleted. 2. First image transfer pressure/retraction failure. The IDC sensor does not reach the condition where the level detection is available. Power printer OFF/ON. If error persists, remove the Transfer Belt Unit, manually rotate it one turn then reinstall it. The Transfer Belt Unit may need to be replaced if the error continues (p/n A148 0Y1). bizhub C35 only 3. When the Transfer Belt Unit is replaced, the black piece of plastic shown in the attached photos is moved to the downwards position on its own. If the door is forced closed, the machine will indicate a 0094 error message. Move that black piece upwards after replacing the Transfer Belt Unit. If the side door (Vertical Conveyance assembly) becomes damaged after being forced closed, replace it (p/n A121 R702 22). Note : Please refer to attached Transfer Unit removal procedure. To view the PDF, you may need to download a free copy of Adobe Reader.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

33

bizhub C35P

Warm-up, wrong display, incorrect operation, lock-up


Solution Usage 8

Solution ID

TAUS1200732EN*

Description Some machines may fail to detect the IC chip on the imaging unit (IU), resulting in a premature message to replace a particular imaging unit.

Product Error displayed

magicolor 3730DN/EN x toner not installed

magicolor 4750DN/EN I-UNIT MISSING CHECK x

bizhub C35P I-UNIT MISSING CHECK x

bizhub C35 Imaging Unit Missing

Install imaging unit and close all doors.

bizhub C25 NOT INSTALLED I-UNIT CHECK x

Solution The front frame can be deflected when the cyan, magenta, and black IUs are installed, resulting in a gap between the IC chip on the IU and the chip reader on the front frame. This issue does not occur in all machines. It may occur in some due to manufacturing tolerances. The yellow IU is not affected, because its reader it is located next to the side frame, which limits the amount of deflection. This issue was addressed during production using two countermeasures to limit the amount of deflection. Some machines received a spacer at the rear end of the cyan, magenta, and black print unit (PU) rails.

Some machines had extended PU rails installed for the cyan, magenta, and black IUs. SERIAL NUMBERS

Product Serial Numbers Affected

magicolor 3730DN/EN All

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

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bizhub C35P
magicolor 4750DN/EN All

Warm-up, wrong display, incorrect operation, lock-up

bizhub C35P A0VD013000001 - A0VD013001926

bizhub C35 A121011000001 - A121011016581

bizhub C25 A2YF011000001 - A2YF011001857 PU rails with the added spacer can be obtained for affected machines that display the premature IU replacement message. PARTS INFORMATION

Description Part Number

PU rail (set of three): one each for C, M, K A0VDR91000FOC

Please refer to attached Technical Bulletin #8483 for FOC and installation procedure information. To view the PDF, you may need to download a free copy of Adobe Reader.

Solution ID

TAUS1002109EN*

Solution Usage

Description After replacing toner, a "INCORRECT TONER" message is indicated. This may occur even if the cartridge is a genuine new Konica Minolta product. When the condition exists, the following sequence of messages will be displayed in pop-up windows on the PC that sent the job.

Solution CAUSE: Firmware update is required. SOLUTION: Please download and install thelatest firmware. The firmware is available for download via the Konica Minolta Download Selector.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

35

bizhub C35P
Solution ID TABP1002276EN*

Warm-up, wrong display, incorrect operation, lock-up


Solution Usage 1

Description One of the following errors will be displayed. bizhub C35P/magicolor 4750DN/EN

bizhub C35

Solution CAUSE: Correct access to the hard disk kit failed. This may be caused by a poor connection or a faulty component. SOLUTION: Reboot the main body (power the printer OFF, wait a few seconds then power back ON).Check the connector between HDD-MFPB and CN7 on the controller board for proper connection and correct as necessary. The HDDand MFPB may need to be replaced in that order.

Solution ID

TABP1002062EN*

Solution Usage

Description One of the following errors will be indicated. For bizhub C35P/magicolor 4750DN/4750EN the message is:

For bizhub C35 the message is:

Solution CAUSE: Main motor (M2)malfunction. The main motor does not rotate evenly even after the lapse of a given period of time while it is being started. The motor lock signal remains HIGH for a given period of consecutive time while the main motor is being rotated. SOLUTION: Check the following in the order presented. 1. Check the connector between M2 and PRCB PJ11 (PJ6 for bizhub C35)for proper connection and correct as necessary. 2. Check the M2 connector for proper drive coupling and correct as necessary. 3. M2 operation check PRCB PJ11-10 to 13 C-15. 4. Change M2 (p/n A0VD M101 00 for magicolor 4750EN or p/n A0VD M102 00 for magicolor 4750DN/bizhub C35/C35P ). 5. Change PRCB (p/n A0VD H001 1F or p/n A121 H001 0B for bizhub C35 ).

Solution ID Description

TABP1002273EN*

Solution Usage

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

36

bizhub C35P

Warm-up, wrong display, incorrect operation, lock-up

Solution CAUSE: Polygon motor malfunction. The polygon motor does not rotate evenly even after the lapse of a given period of time after it was started. Alternatively, the motor lock signal may remain HIGH for a given period of time while the polygon motor is rotating. SOLUTION: Check the connector between the PH unit (Print Head assembly) and PRCB (PJ18) for proper connection and correct as necessary. If the error code returns, the PH unit (p/n A1AR R700 00) and/or PRCB (p/n A0VD H001 1F) may need to be replaced. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID Description

TABP1002275EN*

Solution Usage

Solution CAUSE: Firmware update fails to complete correctly. SOLUTION: Reboot the main body then check connection of the cable that was used for update of the firmware. Also, check the firmware update file/procedure and if the file/procedure was not correct, update the firmware again. The MFPB connection should be checked and the MFPB may need to be replaced. MFPB PART NUMBER magicolor 4750EN/DN (p/n A0VD H010 07) bizhub C35P (p/n A0VDR903 00)

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

37

bizhub C35P
Solution ID TABP1100163EN*

Warm-up, wrong display, incorrect operation, lock-up


Solution Usage

Description One of the followingmessagesmay be displayed. bizhub C35P/magicolor 4750DN/EN

bizhub C25

Solution CAUSE: DC power supply fan motor (FM10)malfunction.

The DC power supply fan motor does not rotate evenly even after the lapse of a given period of time while it is being started. The motor lock signal remains HIGH for a given period of consecutive time while the DC power supply fan motor is being rotated. SOLUTION: Reboot the printer to see if the error returns. If so, perform the following in the listed order, checking after each step for the error code. 1.Check the connector between FM10 relay CN43 g PRCB PJ3 for proper connection and correct as necessary. 2.Check FM10 operation and ensure the fan is not shorted. 3.If the error persists it may be necessary to replace FM10 (p/n 4139 M100 00) and/or the PRCB (p/n A0VD H001 1F for bizhub C35P/magicolor 4750DN/EN or p/nA2YF H001 02 for bizhub C25 ). SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID Description

TABP1100302EN*

Solution Usage

Solution CAUSE: Installing older Engine firmware versions over the latest firmware versions. SOLUTION: Install the latest version of engine code for each machine. The firmware is available for download via the Konica Minolta Download Selector. Note :Please pay attention to the version of firmware installed BEFORE upgrading. There is no compatibility between 50G0 and 50G1 firmware. Update 50G 0 with 50G 0 , and 50G 1 with 50G 1 . Current versions:50G 0 090000or50G 1 090000 Refer to the attached release notes for details.To viewthe PDF, you may need to download a free copy of Adobe Reader. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1100331EN*

Solution Usage

Description One of the following messages may be indicated soon after power up. bizhub C35

bizhub C35P/magicolor 4750DN/EN

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

38

bizhub C35P

Warm-up, wrong display, incorrect operation, lock-up

Solution CAUSE: Laser malfunction. SOLUTION: Please check/perform the following: 1. Check the connector between PH unit PRCB PJ19 or MFPB PJ4 for proper connection and correct as necessary. ( bizhub C35 ) 2. Check the connector between PH unit and PRCB PJ18 or MFPB CN15 for proper connection and correct as necessary. ( bizhub C35P or magicolor 4750DN/EN ) 3. Replace PH Unit (p/n A1AR R700 00) and/or PRCB (p/n A121 H001 0B for bizhub C35 or p/nA0VD H001 1F for bizhub C35P/magicolor 4750DN/EN ) if necessary. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID Description

TABP1100386EN*

Solution Usage

Solution CAUSE: Color PC drum motor malfunction.

The color PC drum motor does not rotate evenly even after the lapse of a given period of time while it is being started. The motor lock signal remains HIGH for a given period of consecutive time while the color PC drum motor is being rotated. SOLUTION: Check the connector between M4-PRCB PJ12 for proper connection and correct as necessary. Then check M4 for proper drive coupling and operation.If error code persists, M4 (p/n A0VD M100 00) and/or the PRCB (p/n A0VD H001 1F) may need to be replaced. SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID Description

TABP1100419EN*

Solution Usage

Solution CAUSE: This is a Compact Flash access error that occurs when correct access to the compact flash card fails. SOLUTION: Please follow these steps to troubleshoot. 1. Reboot the main body. 2. Check the Compact Flash and MFPB connector for proper connection. Correct as necessary.

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

39

bizhub C35P

Warm-up, wrong display, incorrect operation, lock-up

3.Try a different Compact Flash. 4. As a last resort,replace the MFPB (p/n A0VD R903 00 for bizhub C35P or p/n A0VD H010 07 for magicolor 4750DN/EN ). Note : The following memory and Compact Flash have been tested and are recommend for use: Optional memory manufacturers and part numbers 512MB DIMM

Buffalo: D2N533B-S1GHEJ6 Pacific Force Technology Ltd: PFD2SO533-01G-78R(E) Memory Experts International: MXKME1GB Optional SanDisk Compact Flash size andpart numbers

1GB: SDCFX3-1024-903 2GB: SDCFX3-002G-J21A 4GB: SDCFX3-004G-J31A 8GB: SDCFX3-008G-J31A SPECIAL NOTE : Solution contribution by SSD Printer Support

Solution ID

TABP1103557EN*

Solution Usage

Description One of the following errors will be indicated. For bizhub C35P/magicolor 4750DN/4750EN the message is:

For bizhub C35 the message is:

Solution CAUSE:Main motor malfunction. SOLUTION:Inspect the inside of the machine to see if there is anything that could be triggering this message.PowerOFF the machine wait 20 seconds, power backON and determine wether or not the error message has cleared. If the error code persists, please call support at 877-778-2687 and, if the printer is still under the 1-year manufacturers warranty, a printer exchange may be required.

Solution ID

TAUS1201057EN*

Solution Usage

Description Printer powers up with one of the following errors: 0500/0500H (Heating roller warm-up failure) 0502/0502H (Thermistor open-circuit failure) 0503/0503H (Thermistor resistance failure) 0510/0510H (Abnormally low heating roller temperature) 0520/0520H (Abnormally high heating roller temperature) One of the following messages will be indicated.

For bizhub C35 the message is:

For bizhub C25 the message is:

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

40

bizhub C35P
For magicolor 3730DN the message is:

Warm-up, wrong display, incorrect operation, lock-up

For magicolor 4750DN/4750EN/bizhub C35P the message is: or Solution CAUSE: Fuser warm-up problem. SOLUTION: To troubleshoot, please perform the following in order, checking printer status after each step. 1. Check the fuser unit for correct installation (whether it is secured in position).

2. Check the connector between fuser unit g PRCB PJ9 (PJ26 for bizhub C35) for proper connection and correct as necessary. 3. Check the connector between fuser unit g DCPU CN2 for proper connection and correct as necessary. 4. Replace fuser unit. (p/n A148 011) 5. Replace PRCB. (see below) 6. Replace DCPU. (p/n A0VD M400 04 for bizhub C35P/magicolor 3730DN/4750DN/EN or p/n A2YF M400 02 for bizhub C25/C35 ) PRCB PART NUMBER A0VD H005 1D - magicolor 3730DN A121 H001 0B - bizhub C35 A2YF H001 02 - bizhub C25 A0VD H001 1I - bizhub C35P/magicolor 4750DN/EN

Copyright , Konica Minolta Business Solutions U.S.A., Inc.

February 2013

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