TRAINING AND DEVELOPMENT AT McDonald's

PRESENTING BY: o VANITA PAGAR. o SUPRIYA RAVAL.

"McDonald's is not just a burger companyserving people; we're a people company serving burgers. We recognize our real strength is our people who are the foundation of our business." Ray Kroc, Founder [McDonald's Corporation]

The training policies at McDonald's are based on the philosophy of its founder Ray Kroc who believed that, If you take care of your people the business takes care of itself Ray Kroc, Founder [McDonald's Corporation]

Commencement
At McDonalds, our training mission is to be the best talent developer of people with the most committed individuals to Quality, Service, Cleanliness and Value (QSC&V) in the world. Our strong commitment

to the training and development of our people has resulted in many

firsts and honors.

(MDP)
TRAINEE. FIRST ASSIT MANAGER. SECOND ASSIT. MANAGER. RESTURANT MANAGER.

TRAINING FORUMS
(BSM)

BASIC SHIFT MANAGEMENT

SYSTEM MANAGEMENT COURSE (ASM) ADVANCED SHIFT MANAGEMENT (SMC)

Problems (cont.)
Health Issues

CONT.
(RP)

RESTURANT PROGRAM

 BSM Why and how Human relation, interpersonal relations, communication, follow up skills. Basic restaurant operations. Attaining and maintaing customer satisfaction. ASM QSC&V . Safety & security procedure. Controlling food component, labour wastage. Managing the shift of traines .

 SMC Recruitment/selection, retaining, staffing. Sales targets and control. Accounts departments. Quality departments. Inventory departments. RP Development the new trainee. Implementing new products & procedure. Administrating payrolls, inventories, and personal files. All departments and statutory activites. All the key decision making.

Thank you