Company What’s the defect on?( pellet, description of part, etc.) Sales Where is the defect ?( on the part and/or in the process ) Application When was it observed? Complaints How serious? ( size of defect, # defective part, % scrap Lot # cost impact, etc. ) How many? (bags/bins/lots) . Emergency Response Actions - D0 ex) Material send back. 5. Interim containment action - D3 Emergency material exchange to avoid shut down. * Short term plan to minimize immediate impact of issue on the customer with clearly defined actions and timings until permanent corrective action has been . Team ( Name, Dept, Phone# ) - D1 implemented. Ex) extra sampling, special process conditions, tighten specification.
6. Possible causes - D4 7. Corrective actions - D5
How did the problem occur ? Summary of analytical tests/statistical experiments done. Why didn’t we defect the issue before we sent material to the customer ?
Verification
How was the root causes verified?( Specific detail )
Proactive communication and training plans formally Re-evaluate inventory status of lot ( on hold ? ) presented to functional owner of change. Identify action plan to ensure that corrective action will Quality manuals & ISO documents must be modified. be permanent ( quality audits ) Quality manual/ISO documents/FMEA/Control plan modified with any procedural changes.
10. Team & Individual recognition - D8 Complaint Close
When was the resolution first communicated to the field? Was any further information sent at a later date? When was the resolution accepted by the customer? Reported by Plant Manager