Jayme Eicher 13053 Silver Oak Drive Jacksonville, Florida 32223 Contact Number: (904) 610-5555 Work Experience

Geek Squad - Jacksonville, FL Operations Agent - December 2013 to Present Responsible for logistics and administrative functions for Geek Squad team

Email: jaymeeicher@hotmail.com

Run the administrative functions within Geek Squad and manage department communications. Manage product shipping and receiving. Perform basic software repairs/installations and light touch repairs to products. Quickly and accurately manage the inbound and outbound phone calls and successfully manage the escalation process with third party vendors and internal service center repairs.

Perform other duties as assigned.

Mattress Firm - Jacksonville, FL Assistant Operations Manager - April 2011 to August 2013 Responsible for all areas of Warehousing, and Logistics for N.E. Florida and S.E. Georgia Developed projection planning for warehouse staffing, and logistics personnel/ Gained full knowledge of route scheduling to accommodate both delivery drivers and customers. Maintained accuracy of receiving procedures to ensure receipt of shipments/Successfully trained co-workers in proper receiving procedures. Accurately reported payroll hours for 12+ personnel that are direct reports/ successfully managed inventory for 27 different locations in Jacksonville and surrounding areas.

Cellular Success, Inc. Owner - November 2010 to April 2011 Partnered with Verizon premier retailers to sell their products as an independent dealer Assisted customers in obtaining the best wireless and home services offered Provided resolution on service issues, resulting in a win-win solution for both the customer and the company.

AT&T Mobility Retail Sales Consultant - November 2008 to August 2010 Provided outstanding customer service to customers Demonstrated professional and courteous customer service to all customers/ successfully met all sales quotas, and customer service expectations. Demonstrated strong problem solving skills, and excellent organizational skills while researching customer issues with billing, and service issues.

U.S. Navy Electronics Technician - 1995 to 2008 Maintained SECRET clearance while on active duty Maintained over 520 pieces of cryptographic equipment Ensured 100% reliability of 524 mission critical DISA circuits Provided Installation, configuration, maintenance, and operational support of Air Force SCOPE systems. Provided on-site support for all systems in Naval Computers and Telecommunication Stations abroad. Performed organizational level preventive and corrective maintenance, troubleshooting and fault isolation on the Stabilized Glide Slope Indicator System (SGSI), the Wave-Off Light System (WOLS), the Horizontal Approach Path Indicator (HAPI) and the Flight Deck Signaling Status System (FDSSS). Command SME on SGSI. Maintained and performed organizational level maintenance on shore communication equipment consisting of the R-2368A/URR, AN/FRT-96/96A, AN/FRC-170(V) series radios, AN/FCC-66/67 tone telegraph terminal system, AN/FCC-98(V)/99(V)/100(V) multiplexers, timing, synchronization, and digital patch panels. Performed organizational level maintenance on COMSEC equipment to include: KY-57/58, AN/WSC-43 and KG-84A/C including inspections, servicing, removing and replacing faulty assemblies or chassis mounted components. Performed maintenance on electronic equipment for surface ships, electronic air detection and tracking equipment, electronic recognition and identification equipment, aids to navigation, and electronic equipment and components used for communication, cryptography, and navigation. Possesses a general working knowledge of electricity and electronics. Reads and interprets schematics and block diagrams. Maintained multi-million dollar satellite systems. Developed and maintained standard operating procedure guidelines. Provided on-site training to new and existing personnel in numerous fields in which they will have interaction. Managed department of several military personnel on a daily basis. Recognized on numerous occasions for outstanding performance and leadership. Supply Petty Officer for department. Interacted on a daily basis with Supply department to ensure all necessary parts were ordered and accounted for.

Education BAS in Information Technology Management Florida State College at Jacksonville - Jacksonville, FL Currently enrolled full time Grad date May 2014 AA in Associate of Arts Florida State College at Jacksonville -Jacksonville, FL Professional Certifications CompTIA A+ CompTIA Security+

Additional Skill Sets:

Hardware Configuration Software Configuration including Microsoft Operating Systems SQL Programming SQL Server 2008 Java Programming Basic programming Proficient with Microsoft office products Outstanding Sales skills Outstanding customer service skills Outstanding leadership skills Customer Support Operations Schematic reading Networking SDLC experience Cabling Troubleshooting Problem solving Willing to travel Strong multitasking abilities