Kyocera Service Error Codes Summary PDF

FS-1900
FS-1800/1800+/3800
FS-C8100DN FS-2000D/3900DN/4000DN
FS-6020
FS-C5015N/C5025N
FS-C5020N/C5030N FS-1700/1750/3700/3750
FS-1118MFP
FS-8000C
KM-4530/5530
FS-9120DN/9520DN
FS-9130DN/9530/DN
FS-C5016N
FS-7000+/9000
FS-9100DN/9500DN
FS-1116MFP
FS-1030D
FS-1018MFP KM-6230
KM-6330/7530 KM-1620_2020
KM-2550
KM-1650_2050
KM-2030
KM-C830/C830D
KM-1525
KM-1510_1810
KM-1635_2035
KM-1530
COPERS/MFPs
KM-1500 KM-3050/4050/5050
KM-4850W/P4850W/P4845W
KM-6030/8030
KM-2530_3530_4030
KM-3035_4035_5035 KM-3650W
KM-C2520/C3225/C3232
KM-C2630D
KM-C850/C850D
PRNTERS
KM-4230/5230
FS-1920/3820N/3830N
FS-1050
FS-1020D
FS-C8026N
FS-C8008N
KYOCERA SERVICE ERROR CODES SUMMARY SPREADSHEETS FOR COPIERS/PRINTERS
FS-1000/1000+
FS-1010
FS-6950DN
FS-720/820/920 KM-1505
POSSIBLE SOLUTIONS
main switch off/on and run sim 020 to initialise backup memory and/or replace
main board if needed;
main board if needed
engine board if needed;
engine board if needed
replace main or engine board and check for proper operation
input correct serial number in Sim 004 and do a Sim020 to initialise the
machine; if still same problem then replace main or engine board and check for
proper operation
reflash the firmware; if still same problem then replace main or engine board
and check for proper operation
check DMM installation and replace if needed; replace main pcb if this doesn't
resolve the problem
replace main board and check for proper operation
replace engine board or main board and check for proper operation
check motor connector; check for broken gears; check if drive rotates
smoothly;lubricate gears and bushings; replace drive motor if needed
check/clean or replace home position sensor; lubricate scanner railings;
check/replace scanner motor; replace scanner board or engine board if needed
check exposure lamp harness connections; adjust the position of contact glass
shading plate or clean/replace the scanner home position sensor; replace the
exposure lamp or inverter pcb if needed; replace engine/main board if
applicable
check exposure lamp harness connections; adjust position of contact glass
exposure lamp or inverter pcb if needed; replace CCD unit or engine/main board
if applicable
check poygon motor connector terminals; check/replace Laser unit (LSU);
check/replace engine board
clean/replace the laser unit (LSU) ; check for main charge arcing on the main
corona; check/replace main board or engine board and check for proper
operation
C0170
C0610/A0610
C0210/A0210
C0180
ERROR CODES
C0100
C0110/A0110
C0160/A0160
C0150
BD steady-state problem
communication problem between the main board and engine
board
bitmap (DMM) problem
1. defective laser diode or polygon motor
2. defective engine board
3. defective main board
DESCRIPTION
backup memory data problem (main board)
1.backup memory read/write problem (engine board)
backup memory data problem (engine board)
1.backup memory read/write problem (main board)
accounting count problem
machine number mismatch error
1. poor contact - drive motor connector terminals
2. defective main motor rotation control circuit
3. defective drive transmission unit
1. poor contact on the home position sensor connector
2. defective scanner home position sensor
3. defective engine board or scanner board
4. defective scanner motor
1. defective exposure lamp or inverter board
2. incorrect shading position
3. poor contact on connector terminals
4. defective engine/main pcb
1. insufficient exposure lamp luminosity
2. defective scanner main board
4. defective CCD unit
POSSIBLE CAUSES
1. defective backup RAM
1. poor contact in polygon connector terminals
2. defective polygon motor
3. defective engine board or power supply board
1. data damage on EEPROM
2. defective engine board or main board
1. poor connection between main pcb and engine pcb
1. DMM installed incorrectly
2. defective DMM memory
memory input interface problem
C3200/A3200
C3300/A3300
C0620/A0620
C3100/A3100
DMA problem
image processing problem
main motor problem
scanner carriage problem
exposure lamp problem
C4200/A4200
C0630/A0630
polygon motor steady-state problem
optical system (AGC) problem
polygon motor synchronization problem
C2000/A2000
C0800
C4000/A4000
C4010/A4010
check thermistor and thermostat continuity and replace if necessary; check
heater lamp installation and continuity and replace if needed; perform sim163 to
reset the error code
check thermistor continuity; replace power supply if needed; perform sim 163 to
check connector continuity between power supply and engine board;
check/replace the power supply board or engine board if needed; perform sim
163 to reset the error code
reinsert connectors on the operation panel; check continuity on the external
temperature; replace the operation panel where the external thermistor is
located and check the operation
temperature; replace the operation panel where the external thermistor is
located and check the operation
shake the process unit side by side and replace if needed; if new PU fitted then
replace overflow sensor or the engine board
RETURN TO MAIN MENU
1. after E31 is displayed, 1000 copies were done
2. defective waste toner sensor or engine board
shorted external temperature thermistor
1. shorted thermistor
2. broken heater control circuit on power supply
broken fuser heater wire
abnormally high fuser thermistor temperature
zero-crossing signal problem
broken external temperature thermistor 1. poor contact in the operation board connector terminals
2. defective external temperature thermistor
waste toner reservoir overflow problem
(total count is 100K or more)
1. poor conection between engine board and power supply
2. defective power supply
(total count is 100K or less)
1. poor contact in the operation board connector terminals
1. poor thermistor connector contact
2. thermistor broken or installed incorrectly
3. thermal cutout triggered
4. heater lamp broken or installed incorrectly
C7980
C7800/A7800
C7990
C6000
C6020
C6050
C7810/A7810
abnormally low fuser thermistor temperature
C6400
POSSIBLE SOLUTIONS
exposure lamp or inverter pcb if needed; replace the CCD unit and check
operation; replace main pcb and check the operation
C310/A310
scanner carriage problem 1. poor contact on connector terminals
2. scanner home position sensor is faulty
3. scanner motor is defective
4. main pcb is faulty
check if scanner carriage moves smoothly; check connections on the scanner
home position sensor and replace if faulty; replace the scanner motor or main
pcb and check the operation
check/replace main board
corona; check/replace main board and check the operation
check/clean the main charge corona; check if terminal spring on high volatge
unit is deformed; replace high volatge unit if needed; check connectors on high
voltage unit
run sim 155 and check for correct reading of toner sensor; run sim 130 and if
same problem replace toner sensor; replace main pcb if still same fault after
toner sensor replacement
reinsert connectors on the humidity sensor pcb; check continuity on the external
temperature thermistor and replace if needed
RETURN TO MAIN MENU
1. shorted fuser thermistor
main charger problem
toner sensor problem 1. developer is worn out or not in proper level
2. defective toner sensor
3. defective main pcb
1. poor contact in polygon motor connector terminals
3. defective power supply board or main pcb
POSSIBLE CAUSES
1. charge leakage during main charging
2. defective high voltage unit
3. deformed terminal spring on high volatge unit
C731/A731
C730/A730
C420/A420
C610
C620
C510/A510
DESCRIPTION
1. poor contact in the humidity sensor connector terminals
broken external temperature thermistor
2. defective laser unit assembly
C011/A011
C400/A400
C710
C401/A401
ERROR CODES
C100/A100
C104/A104
C630
POSSIBLE SOLUTIONS
check connection between printer board and main board; re-install the firmware
on the print board or replace printer DMM; replace printer board if same
problem;
check memory board installation; replace DMM or memory board if faulty:
check for correct DMM insertion on the memory board
check memory board installation; replace DMM or memory board if faulty:
check for correct DMM insertion on the memory board
check memory board installation; replace memory board or main pcb and check
the operation
C310
voltage unit
C011
C041
C400
DESCRIPTION
C630
C510
POSSIBLE CAUSES
1. memory board not fitted properly
2. DMM not fitted properly on memory board
3. defective memory board
1. memory board not properly fitted
2. defective memory board or main pcb
1. poor contact between printer board & main board
2. corrupted printer DMM firmware
3. faulty printer main board
C401
ERROR CODES
C420
C610
C620
optional printer board communication problem
C043
C021
C100
C104
DMA problem
C040
DMM memory problem 1. memory board installed incorrectly
2. defective DMM or memory board
3. DMM installed incorrectly on the memory board
RETURN TO MAIN MENU
shorted external temperature thermistor 1. poor contact in the humidity sensor connector terminals
1. developer is worn out or not in proper level

broken external temperature thermistor 1. poor contact in the humidity sensor connector terminals
toner sensor problem
POSSIBLE SOLUTIONS
C310
voltage unit
C740
image formation unit connector insertion problem 1. image formation unit connector inserted incorrectly
2. defective image formation unit connector
3. faulty image formation unit
check if the image formation unit is properly connected; check the connectors if
ok; replace the image formation unit if needed
POSSIBLE CAUSES
2. defective drive motor rotation control circuit
C610
abnormally low fuser thermistor temperature 1. poor thermistor connector contact
C710
C620
DESCRIPTION
drive motor problem
C630
C730
C731
C510
ERROR CODES
C104
C200
C401
C420
C011
C400
C100
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
check DMM installation on the memory board and replace if faulty; check
memory board installation; replace the memory board or main pcb and check
the operation
check DMM installation on the memory board and replace if faulty; check
the operation
replace the main pcb and check the operation
C310
voltage unit
C011
C100
C040
drive motor problem
DMA problem
POSSIBLE CAUSES
ERROR CODES
DESCRIPTION
C401
C620
C400
C610
C510
C200
C420
C630
C104
DMM memory problem 1. DMM not fitted properly on memory board
C041
C043
RETURN TO MAIN MENU

POSSIBLE SOLUTIONS
C021
operation unit pcb communication problem 1. main pcb is faulty replace main pcb and check for correct operation; contact service department if
same problem after main pcb replacement
C034
option finisher communication problem 1. poor connection between finisher and copier
2. finisher main pcb is faulty
3. copier engine pcb is faulty
check connector contacts between finisher and machine; replace finisher main
pcb or the copier main pcb if faulty
check DMM installation on the main pcb; replace the DMM or main pcb and
check the operation
check DMM installation on the main pcb; replace the DMM or main pcb and
check the operation
C310
voltage unit
C400
C104
C200
C610
C401
C510
C420
ERROR CODES
C040
C041
C011
C043
DESCRIPTION
DMA problem
drive motor problem
DMM memory problem
POSSIBLE CAUSES
1. DMM not fitted properly on main pcb
1. DMM not fitted properly on main pcb
C100
exposure lamp problem 1. defective exposure lamp or inverter board
C740
C817
check the continuity on the connectors; replace front side reg motor and/or front
home position sensor if needed; replace the finisher main pcb and check the
operation; perform Sim 906
C818
check the continuity on the connectors; replace rear side reg motor and/or rear
C819
check the continuity on the connectors; replace trail edge reg motor and/or trail
edge home position sensor if needed; replace the finisher main pcb and check
the operation; perform Sim 906
check stapler motor connector; check if blocked staples are on the opening of
the stapler unit and replace if broken; replace the finisher main pcb and check
for correct operation; perform Sim 906
RETURN TO MAIN MENU
C620
C710
C821
finisher front side registration motor problem 1. poor connection on front side reg motor
2. front side reg motor or front home position sensor is faulty
3. faulty finisher main pcb
finisher rear side registration motor problem 1. poor connection on rear side reg motor
2.rear side reg motor or rear home position sensor is faulty
finisher trailing edge registration motor problem 1. poor connection on trailing edge reg motor
2. trail edge reg motor or trail home position sensor is faulty
C730
finisher stapler motor problem 1. stapler motor connector problem
2. stapler unit is blocked with staples or is broken
3. faulty stapler motor or finisher main pcb
C731
C630
abnormally high fuser thermistor temperature 1. shorted fuser thermistor
POSSIBLE SOLUTIONS
proper operation
check connection between DP and machine; perform Sim906 if applicable to
reset the DP; replace the machine's main pcb or the DP's main pcb and check
the operation
check paper feeder installation especially connectors; replace drawer pcb or
machine main pcb if needed
resolve the problem
replace main pcb or engine pcb and check for proper operation
replace engine board and check for proper operation
exposure lamp or inverter pcb if needed; replace engine pcb and check the
operation
exposure lamp or inverter pcb if needed; replace CCD unit or engine pcb and
check the operation
check/replace engine board and check the operation
1. poor connection between DP and copier
2. defective DP driver pcb
3. defective machine main pcb
1. paper feeder installed incorrectly
2. defective drawer pcb or machine main pcb
2. incorrect EEPROM fitted
3. defective engine pcb or main pcb
C0500/A0500
C0510/A0510
C4000
POSSIBLE CAUSES
2. defective engine pcb
3. defective scanner motor or engine pcb
machine number mismatch
DESCRIPTION
backup memory read/write problem (engine board)
backup memory read/write problem (main board)
optional DP (document processor) communication problem
optional first paper feeder communication problem
DMA problem
drive motor problem
C3200/A3200
C3300/A3300
optional second paper feeder communication problem
board
C0410/A0410
C0420/A0420
C0620/A0620
C0630/A0630
C0610/A0610
C0210/A0210
C3100
C0180
C2000
C0800
C0170
C0100/A0100
C0110/A0110
C0160/A0160
C0150/A0150
ERROR CODES
corona; check/replace main board, engine board or power supply pcb and check
for proper operation
heater lamps installation and continuity and replace if needed; perform sim163
to reset the error code
RETURN TO MAIN MENU
C6400
C6020
C6050
C4010
C7810
C7800
4. heater lamps broken or installed incorrectly
3. defective power supply pcb
C4200/A4200
C6000
POSSIBLE SOLUTIONS
proper operation
problem;
the operation
resolve the problem
replace engine board and check for proper operation
operation
check the operation
C0100
C0110
C3300
C0620
C0510
C0160
C0150
ERROR CODES
C0170
C0420
C0610
C0210
C0180
C0500
C0240
DESCRIPTION
machine number mismatch
POSSIBLE CAUSES
2. incorrect EEPROM fitted
C3100
C0800
C0410
C0630
board
bitmap (DMM) problem 1. DMM installed incorrectly
3. faulty printer main board or machine main pcb
C3200
DMA problem
drive motor problem
C2000
upgrade engine board firmware or replace engine board EEPROM; replace
engine board if still same problem
upgrade engine board firmware or replace engine board EEPROM; replace
engine board if still same problem
replace operation unit pcb and/or main pcb and check for proper operation
replace main pcb and check for proper operation
remove expansion memory and check machine operation; replace main pcb if
needed
reload the firmware and check operation; replace main pcb if needed
replace engine pcb and/or main pcb and check for proper operation
replace engine pcb and check for proper operation
RETURN TO MAIN MENU
engine pcb checksum error
operation unit pcb communication error
main pcb checksum error
1. defective operation unit pcb
1.defective main pcb
drum type mismatch problem B
BD steady-state problem 1. defective laser diode or polygon motor
1. defective engine pcb firmware
1. defective engine pcb firmware
C7800
C6000
F050
C6020
C6050
F040
F030
C7760
F020
F000
C7810
F010
C4200
C4000
drum type mismatch problem A
C6400
C7750
C4010
memory checksum error
main pcb system error
engine pcb communication error
1. defective expansion memory
1. corrupted firmware
POSSIBLE SOLUTIONS
replace the fax control pcb and check for correct operation
check correct firmware version and/or upload correct firmware
replace main pcb EEPROM and/or the main pcb and check for correct operation
proper operation
problem;
check connection between scanner board and main board; replace scanner
board or main board if needed.
check connection between fax control board and main board; upgrade firmware;
replace fax board or main board if needed.
the operation
C0440
finisher communication problem check connector contacts between finisher and machine; replace finisher main
pcb or the copier main pcb and check the operation
resolve the problem
C0240
optional third paper feeder communication problem
scanner network board communication problem
C0620
C0610
C0510
memory input interface problem 1. defective main board
DMA problem
C0250
C0280
C0630
C0500
1. firmware mismatch / firmware corrupted
1. defective EEPROM
1. defective EEPROM
2. problem with backup memory data
1. poor contact between scanner board and main board
2. faulty scanner card or machine main board
1. poor contact between fax control board and main board
2. faulty fax control board or machine main board
board
DESCRIPTION
fax control pcb system problem
fax control pcb incompatibility detection problem
backup memory read/write problem (main pcb EEPROM)
backup memory data problem (main pcb EEPROM)
POSSIBLE CAUSES
1. faulty fax control pcb
fax control pcb communication problem
1. poor connection between finisher and copier
2. defective finisher main pcb
C0170
C0210
C0180
C0800
C0410
C0420
C0160
C0150
ERROR CODES
C0070
C0100
C0130
C0140
C0030
C0110
install latest fax firmware and/or replace the fax board if necessary
check the connections; replace the fax control pcb or the main pcb if needed
check correct firmware version and/or upload correct firmware for both fax
control pcb and machine main pcb
operation
check the operation
1. defective fax control pcb
C4000
C0900
fax control pcb program archive problem
C0890
fax file system error
C0920
flash ROM program area checksum error
fax control pcb software switch checksum error
C0870
fax control pcb to main pcb high capacity data transfer
problem
fax software incompatibility detection problem
drive motor problem
C3200
C3300
C3100
fax control pcb CG font archive problem
2. defective fax control pcb or main pcb
fax control pcb CG ROM checksum error
1. corrupted or defective fax firmware
C2000
C0820
C0830
C0860
C0880
C4010
C4200
C6000
C6020
C6050
C7800
C6400
home position sensor if needed; replace the finisher main pcb if needed;
perform Sim 906
perfrom Sim 906
edge home position sensor if needed; replace the finisher main pcb if needed;
perform Sim 906
check connectors; check if blocked staples are on the opening of the front
stapler and replace if broken; replace the finisher main pcb and check for correct
RETURN TO MAIN MENU
1. poor connection on trailing edge reg motor
1. poor connection on rear side reg motor

1. poor connection on front side reg motor
finisher front stapler problem
finisher front side registration motor problem
finisher rear side registration motor problem
finisher trailing edge registration motor problem
1. front stapler connector problem
2. front stapler is blocked with staples or is broken
3. faulty front stapler unit or finisher main pcb
POSSIBLE SOLUTIONS
C0120
drum EEPROM read/write problem 1. defective drum EEPROM
replace drum unit or main pcb and check for correct operation
proper operation
problem;
the operation
C0440
resolve the problem
optional third paper feeder communication problem
DMA problem
C0240
C0170
C0210
board
C0180
C0160
C0500
C0420
C0610
C0250
C0280
C0510
C0410
POSSIBLE CAUSES
1. defective EEPROM
1. defective EEPROM
DESCRIPTION
backup memory read/write problem (main pcb EEPROM)
backup memory data problem (main pcb EEPROM)
C0630
C0800
C0150
ERROR CODES
C0070
C0100
C0130
C0140
C0030
C0110
C0960
developer EEPROM read/write problem 1. defective developer EEPROM
replace developer unit or main pcb and check for correct operation
operation
check the operation
broken fuser heater wire 1. poor thermistor connector contact
C0900
C4000
C0920
fax file system error
C4200
C6000
C6020
C3100
C3200
C3300
C6400
C6050
drive motor problem
C0880
C0890
problem
C0870
fax control pcb CG font archive problem
C4010
C2000
C0820
C0830
C0860
C6420
fixing fuse cut problem 1. fixing unit connector inserted incorrectly
2. poor contact in the fuser unit connector terminals
3. fuser thermistor wire is broken or damaged
reinsert fuser unit and check connector terminals for correct contacts; check
thermistor continuity and replace if damaged or broken
C7400
developing unit connector insertion problem 1. defective developing unit connector terminal
2. developing unit connector inserted incorrectly
check developing unit connectors and replace the developer unit if needed;
C7410
drum unit connector insertion problem 1. defective drum unit connector terminal
2. drum unit connector inserted incorrectly
check drum unit connectors and replace the drum unit if needed
perform Sim 906
perfrom Sim 906
perform Sim 906
RETURN TO MAIN MENU
C8210
C8190
C7800
C8180
C8170
C7810
POSSIBLE SOLUTIONS
operation unit pcb communication problem 1. poor connection between operation unit pcb & main pcb
2. operation unit pcb is faulty
check connection between operation unit pcb and main pcb; replace the
operation unit pcb or main pcb and check the operation
problem;
check connection between paper deck or paper desk and machine; replace the
paper deck pcb or paper feed desk pcb if faulty; replace the copier main pcb and
check the operation
C0440
C0450
mailbox communication problem check connector contacts between mailbox and machine; replace mailbox main
check connector contacts between switchback unit and machine;
replaceswitchback unit main pcb or the copier main pcb and check the operation
check for correct DMM insertion on the copier's main board; replace the DMM
or main pcb and check the operation
resolve the problem
C1010
upper lift motor problem 1. poor contact on the upper lift motor connector terminals
2. upper lift motor limit switch is faulty
3. broken gears or coupling of the upper lift motor
4. defective upper lift motor
check connections on the upper lift motor and upper lift limit switch; check for
possible broken gears or coupling; swap lift motor or switch with another tray
and check operation; replace upper lift motor or upper lift limit switch if faulty;
run SM906
C1020
lower lift motor problem 1. poor contact on the lower lift motor connector terminals
2. lower lift motor limit switch is faulty
3. broken gears or coupling of the lower lift motor
4. defective lower lift motor
check connections on the lower lift motor and lower lift limit switch; check for
and check operation; replace lower lift motor or lower lift limit switch if faulty; run
Sim906
C1030
option desk upper lift motor problem 1. poor contact on the desk upper lift motor connector terminals
2. desk upper lift motor limit switch is faulty
3. broken gears or coupling of the desk upper lift motor
4. defective desk upper lift motor
check connections on the desk upper lift motor and desk upper lift limit switch;
check for possible broken gears or coupling; swap lift motor or switch with
another tray and check operation; replace desk upper lift motor or desk upper lift
limit switch if needed
C0610
bitmap problem 1. DMM installed incorrectly
C0030
C0110
C0600
C0210
C0420
C0240
C0250
C0280
ERROR CODES
DMM memory problem 1. DMM installed incorrectly on the main board
2. defective DMM or main pcb
DESCRIPTION
1. poor connection between mailbox and copier
2. defective mailbox main pcb
POSSIBLE CAUSES
1. poor connection between paper deck/paper desk and machine
2. defective paper deck pcb or paper feed desk pcb
DMA problem
option large paper deck/paper feed desk communication
problem
C0470
switchback unit communication problem 1. poor connection between switchback unit and copier
2. defective switchback unit main pcb
C0620
C0630
C1040
option desk lower lift motor problem 1. poor contact on the desk lower lift motor connector terminals
2. Desk lower lift motor limit switch is faulty
3. broken gears or coupling on the desk lower lift motor
4. defective desk lower lift motor
check connections on the desk lower lift motor and desk lower lift limit switch;
another tray and check operation; replace desk lower lift motor or desk lower lift
C1100
paper deck motor 1 problem 1. paper deck motor 1 doesn't rotate or is overloaded
2. poor connections on the paper deck motor 1 connector terminals
check paper deck motor 1 connector terminals; swap the motor from the other
deck or replace the paper deck motor 1 and check for correct operation; check
for broken gears; run Sim906 afterwards
C1110
C1120
deck right lift position problem 1. poor connections on the deck level switch 2 & deck motor 2
2. faulty deck level switch 2 or paper deck motor 2
3. the right deck unit doesn't lift properly
check paper deck motor 2 & deck level switch 2 connector terminals; check for
broken gears, belts and pulleys and make sure the right lift unit operates
smoothly; run Sim906 afterwards
C1130
deck left lift position problem 1. poor connections on the deck level switch 1 & deck motor 1
3. the left deck unit doesn't lift properly
broken gears, belts and pulleys and make sure the left lift unit operates
C1160
large paper deck/paper feed desk sequence problem 1. error is detected on the paper deck or paper feed desk turn main switch OFF/ON and check for correct operation then run Sim906 to
reset the disable mode
C1170
large paper deck/paper feed desk type mismatch problem 1. the paper deck/paper feed desk is the wrong type replace with the correct paper deck or paper feed desk
C2500
paper feed motor problem check paper feed motor connector terminals; check for broken gears and
pulleys; check the drive unit if it turns smoothly; replace the paper feed motor if
faulty
C2600
deck conveying motor/desk drive motor problem 1. poor contact in the deck motor/paper desk motor connectors
2. deck motor/desk motor is overloaded
3. faulty deck motor/desk motor
check deck motor/desk motor connector terminals; check for broken gears and
pulleys; check the drive unit if it turns smoothly; replace the deck motor/desk
motor if faulty
operation
check the operation
C5300
broken cleaning lamp wire 1. poor connection on the cleaning lamp connector terminals
2. faulty cleaning lamp
3. faulty main pcb
check cleaning lamp continuity; replace cleaning lamp and if same problem
replace the main pcb and check for correct operation
C4000
C2000
C4200
drive motor problem
C3200
C3300
C4010
1. poor contact - paper feed motor connector terminals
2. defective paper feed motor rotation control circuit
3. defective paper feed drive transmission unit
C3100
check thermistor and thermostat continuity and replace if broken; check heater
lamps installation and continuity and replace if damaged; or replace the whole
fuser unit assembly
check thermistor continuity and replace if faulty; if same error then replace
power supply unit and check the operation
fuser unit assembly
C6410
fuser unit connector insertion problem 1. fuser unit inserted incorrectly or poor connection
2. faulty fuser unit connector
check fuser unit if properly inserted; check fuser unit connection and replace if
damaged
C6420
broken fuser unit thermistor wire check thermistor continuity and replace if broken or replace the fuser unit
assembly
check toner container sensor connector; replace the toner cartridge and check
operation; if still same problem then replace the toner container sensor
C7400
C7410
C8010
finisher paper conveying motor problem 1. poor contact in the paper conveying motor terminals
2. faulty paper conveying motor or finisher main pcb
check the paper conveying motor connector terminals; replace the conveying
motor or finisher main pcb and check the operation; perform Sim 906 afterwards
C8030
finisher paper conveying belt problem 1. paper conveying belt out of phase or the clutch malfunctions
2. paper conveying belt home position sensor is faulty
3. internal tray is not inserted properly
check if conveying belts are properly aligned; check and clean home position
sensor and replace if needed; replace the conveying belt clutch if rusted; check
internal tray insertion; perform Sim 906
C8140
finisher main tray elevation motor problem 1. tray elevation motor connection is faulty
2. defective tray elevation upper and lower limit sensors
3. defective tray elevation motor or finisher main pcb
check the motor connection and continuity; check/clean the upper and lower
limit sensors and replace if needed; replace the motor or the finisher main pcb
and check operation; perform Sim 906
perform Sim 906
perfrom Sim 906
perform Sim 906
C8220
finisher rear stapler problem check connectors; check if blocked staples are on the opening of the rear stapler
and replace if broken; replace the finisher main pcb and check for correct
1. poor contact in the thermistor connector terminals
2. fuser thermistor broken or installed incorrectly
C7810
C6050
abnormally low fuser unit thermistor temperature
C6000
C8210
C8190
C8180
C8170
C7300
C6020
C7800
1. rear stapler connector problem
2. rear stapler is blocked with staples or is broken
3. faulty rear stapler unit or finisher main pcb
toner container sensor problem 1. toner sensor container makes poor contact
2. defective toner container sensor
3. faulty toner cartridge
C8300
booklet stitcher paper ejection motor problem 1. poor connection on booklet stitcher paper ejection motor
2. defective booklet stitcher paper ejection motor
check ejection motor connector terminals if properly connected and repair if
needed; replace the ejection motor or finisher main pcb and check the operation;
perform Sim 906
C8310
booklet stitcher elevation motor problem 1. poor connection on booklet stitcher elevation motor
2. defective booklet stitcher elevation motor
check elevation motor connector terminals if properly connected and repair if
needed; replace the elevation motor or finisher main pcb and check the
C8320
booklet stitcher rear jog motor problem 1. poor connection on rear alignment motor
2. defective rear jog/rear alignment motor
check rear jog motor connector terminals if properly connected and repair if
needed; replace the rear jog motor or finisher main pcb and check the operation;
perform Sim 906
C8330
booklet stitcher front jog motor problem 1. poor connection on front alignment motor
2. defective front jog/front alignment motor
check front jog motor connector terminals if properly connected and repair if
needed; replace the front jog motor or finisher main pcb and check the
C8340
booklet stitcher stapler motor problem 1. stapler motor makes poor contact
2. defective stapler motor
3. defective booklet unit main pcb or finisher main pcb
check the stapler motor connector terminals if properly connected and repair if
needed; replace the stapler motor, booklet unit main pcb or finisher main pcb
and check the operation; perform Sim 906
C8350
booklet stitcher batch processing motor problem 1. poor connection on the batch processing motor
2. defective batch processing motor
check the batch processing motor connector terminals if properly connected and
repair if needed; replace the batch processing motor or finisher main pcb and
check the operation; perform Sim 906
C8360
booklet stitcher stapler shift motor problem 1. poor connection on the stapler shift motor
2. defective stapler shift motor
check the stapler shift motor connector terminals if properly connected and
repair if needed; replace the stapler shift motor or finisher main pcb and check
C8370
booklet stitcher paddle motor problem 1. poor connection on the paddle motor
2. defective paddle motor
check the paddle motor connector terminals if properly connected and repair if
needed; replace the paddle motor or finisher main pcb and check the operation;
perform Sim 906
C8380
booklet stitcher folding problem 1. poor connection on the folding sensor
2. defective folding sensor
check the folder sensor connector terminals if properly connected and repair if
needed; replace the folder sensor or finisher main pcb and check the operation;
perform Sim 906
C8390
booklet stitcher backup RAM data problem 1. defective back up RAM
initialise the finisher main pcb via DP switch settings; replace backup RAM or
finisher main pcb and check for correct operation
C8400
booklet stitcher incorrect type problem 1. an incorrect type error is detected
3. faulty eeprom on main pcb
turn main switch OFF/ON and check for correct operation then run Sim906; if
same problem replace the finisher main pcb
C8410
booklet stitcher punch motor problem 1. poor connection on the punch motor
2. defective punch motor
check the punch motor connector terminals if properly connected and repair if
needed; replace the punch motor or finisher main pcb and check the operation;
perform Sim 906
C8420
booklet stitcher shift motor problem 1. poor connection on the shift motor
2. defective shift motor
check the shift motor connector terminals if properly connected and repair if
needed; replace the shift motor or finisher main pcb and check the operation;
perform Sim 906
C8430
booklet stitcher punch communication problem 1. poor connection between punch pcb & finisher main pcb
2. defective punch controller pcb
check punch pcb and finisher pcb connection; replace punch pcb or finisher
main pcb and check for correct operation; perform Sim 906
C8440
booklet stitcher punch sensor problem 1. poor connection on the punch sensor
2. defective punch sensor
3. defective punch pcb or finisher main pcb
check the punch sensor connector terminals if properly connected and repair if
needed; replace the punch sensor, punch pcb or finisher main pcb and check
C8450
booklet stitcher side punch sensor problem 1. poor connection on the side punch sensor
2. defective side punch sensor
check the side punch sensor connector terminals if properly connected and
repair if needed; replace the side punch sensor, punch pcb or finisher main pcb
C8460
booklet stitcher punch backup RAM problem 1. defective punch backup RAM
replace punch controller pcb or finisher main pcb and check for proper
operation; perform Sim 906 if applicable
booklet stitcher punch dust sensor problem 1. poor connection on the punch dust sensor
2. defective punch dust sensor
check the punch dust sensor connector terminals if properly connected and
repair if needed; replace the punch dust sensor, punch pcb or finisher main pcb
booklet stitcher broken punch power source wire problem 1. poor connection on the punch power source wire
2. defective punch power source wire
check the punch power source wiring connector terminals if properly connected
and repair if needed; replace the harness, punch pcb or finisher main pcb and
mailbox drive motor problem 1. poor connection on the mailbox drive motor
2. defective mailbox drive motor
3. defective mailbox pcb or finisher main pcb
check the mailbox drive motor connector terminals if properly connected;
replace the mailbox drive motor, mailbox main pcb or finisher main pcb and
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
check correct firmware version and/or upload correct firmware; if still same
problem then replace the fax control pcb and check operation
main switch off/on and run sim 020 to initialise backup memory; if still same
problem then replace the EEPROMS 3 and 4 on the main pcb; replace main pcb
and check the operation
problem then replace the EEPROMS 1 and 2 on the main pcb; replace main pcb
main pcb if needed
main pcb if needed
reflash the firmware; if still same problem then replace main board and check
problem;
C0320
energy save communication problem 1. defective main pcb replace main pcb and check for proper operation
check connection between paper deck or paper desk and machine; replace the
paper deck pcb or paper feed desk pcb if faulty; replace the copier main pcb and
check the operation
C0440
C0450
check connector contacts between switchback unit and machine;
replaceswitchback unit main pcb or the copier main pcb and check the operation
resolve the problem
C0640
hard disk drive problem 1. poor contact on the hard disk connector terminals
2. defective hard disk or main pcb
perform Sim906 first; then execute Sim024(initialise hdd) with front cover open;
replace hard disk or main pcb if same problem
C0160
C0150
ERROR CODES
C0070
C0100
C0030
C0110
C0610
C0210
C0830
C0820
C0420
accounting count error
C0170
1. poor connection between paper deck/paper desk and machine
2. defective paper deck pcb or paper feed desk pcb
C0240
MM communication error
bitmap problem
backup memory data problem
DESCRIPTION
operation unit pcb backup memory data problem
backup memory read/write error 2
operation unit pcb backup memory read/write error
2. correct firmware not loaded
POSSIBLE CAUSES
1. defective EEPROMS 1 and 2
1. defective EEPROMS 3 and 4
DMA problem
C0250
C0280
option large paper deck/paper feed desk communication
problem
C0470
switchback unit communication problem 1. poor connection between switchback unit and copier
C0630
C1010
run SM906
C1020
Sim906
C1030
option desk upper lift motor problem 1. poor contact on the desk upper lift motor connector terminals
2. Desk upper lift motor limit switch is faulty
C1040
option desk lower lift motor problem 1. poor contact on the desk lower lift motor connector terminals
C1100
C1110
C1120
C1130
broken gears, belts and pulleys and make sure the left lift unit operates
C2500
faulty
C2600
deck conveying motor/desk drive motor problem 1. poor contact in the deck motor/paper desk motor connectors
motor if faulty
C2000
C0860
C0880
C0890
1. defective fax control pcb fax control pcb CG font archive problem
C0900
drive motor problem
problem
C3100
C0870
operation
check the operation
C5300
3. faulty main pcb
C6410
damaged
C6420
C7400
C7410
C7450
image formation unit fuse cut problem 1. image formation unit inserted incorrectly
2. image formation unit connector is damaged or faulty
check and replace the image formation unit and check for correct operation
C7300
C4010
C4200
C6000
C6020
C6050
C7810
C7800
C6400
C4000
toner container sensor problem
1. toner sensor container makes poor contact
C3200
C3300
C8010
C8030
C8140
perform Sim 906
perfrom Sim 906
perform Sim 906
C8220
C8300
needed; replace the ejection motor or finisher main pcb and check the operation;
perform Sim 906
C8310
C8320
needed; replace the rear jog motor or finisher main pcb and check the operation;
perform Sim 906
C8330
needed; replace the front jog motor or finisher main pcb and check the
C8340
C8350
C8360
C8370
needed; replace the paddle motor or finisher main pcb and check the operation;
perform Sim 906
C8380
needed; replace the folder sensor or finisher main pcb and check the operation;
perform Sim 906
C8180
C8170
C8190
C8210
C8390
C8400
turn main switch OFF/ON and check for correct operation then run Sim906; if
same problem replace the finisher main pcb
C8410
needed; replace the punch motor or finisher main pcb and check the operation;
perform Sim 906
C8420
needed; replace the shift motor or finisher main pcb and check the operation;
perform Sim 906
C8430
main pcb and check for correct operation; perform Sim 906
C8440
C8450
C8460
replace punch controller pcb or finisher main pcb and check for proper
operation; perform Sim 906 if applicable
C8470
C8480
C8500
mailbox drive motor problem 1. poor connection on the mailbox drive motor
3. defective mailbox pcb or finisher main pcb
check the mailbox drive motor connector terminals if properly connected;
replace the mailbox drive motor, mailbox main pcb or finisher main pcb and
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
C0060
main pcb type mismatch error 1. main pcb is faulty replace main pcb and check for correct operation; contact service department if
same problem after main pcb replacement
replace main or engine board and check for proper operation; replace EEPROM
and if faulty contact service admin
proper operation
check for correct DMM insertion on the copier's main board; replace the DMM
or main pcb and check the operation
resolve the problem
C0640
C0700
CF error for backup 1. CF card installed incorrectly
2. defective CF card
check for correct CF card installation or replace and check for correct operation
C1010
run SM906
C1020
Sim906
C0160
C0150
ERROR CODES
C0070
C0130
C0140
C0030
C0800
C0830
C0880
C0870
C0170
C0610
C0180
3. defective EEPROMs
1. DMM installed incorrectly on the main board
2. defective DMM or main pcb
problem
DMM memory problem
DESCRIPTION
backup memory (EEPROM) data problem (main pcb)
backup memory device problem (engine pcb)
copy counts problem
POSSIBLE CAUSES
1. defective engine board EEPROM
1. defective EEPROM
1. defective EEPROM
C0630
backup memory (EEPROM) device problem (main pcb)
C0600
C0920
fax file system error 1. defective fax control pcb
DMA problem
C1030
paper feed lift motor 1 error (option PF700) 1. poor contact on the lift motor 1 connector terminals
2. paper feed lift switch 1 is faulty
3. broken gears or coupling on paper feed lift motor 1
4. defective paper feed lift motor 1
check connections on the paper feed lift motor 1 and lift switch 1; check for
possible broken gears or couplings; swap lift motor or lift switch with another tray
and check operation; replace the paper feed lift motor 1 or lift switch 1 and
check the operation
C1040
check the operation
C1100
check the operation
C1110
check the operation
C1120
paper feeder left lift position problem (option PF750)
(option 3000 sheet paper feeder)
1. poor contact on the lift motor 1 connector terminals
3. broken gears or coupling on left lift unit
check the operation
C1130
paper feeder right lift position problem (option PF750)
3. broken gears or coupling on right lift unit
check the operation
C1800
option paper feeder unit communication problem
(paper feeder unit/3000 sheet paper deck)
1. poor contact on the connector terminals
2. defective paper feeder pcb/paper deck pcb
3. defective copier engine pcb
check connection between paper feeder/paper deck and machine; replace the
paper feeder pcb/paper deck pcb or the copier engine pcb and check for correct
operation
C1900
option paper feeder EEPROM error
(paper feeder unit/3000 sheet paper deck)
check connection between paper feeder/paper deck and machine; swap the
paper feeder or paper deck with a new one and check operation; replace the
copier engine pcb and check operation
C2250
main charger cleaning motor error 1. main charger cleaning motor is not connected properly
2. defective main charger cleaning motor
check main charger cleaning motor connector if properly connected; check for
broken gears on the main charger drive; replace the main charger motor or
engine pcb and check the operation
C2500
faulty; replace the paper feed motor or engine pcb and check the operation
C2600
deck paper conveying motor error (option PF750)/
paper feed desk drive motor error (option PF700)
1. poor contact in the deck paper conveying/or drive motor
2. deck conveying motor/paper feed desk motor is overloaded
3. faulty deck conveying motor/paper feed desk motor
motor if faulty
exposure lamp or inverter pcb if needed; replace engine pcb/scanner pcb and
check the operation
C2000
scanner carriage problem 1. poor contact on the scanner home position switch connector
3. defective scanner motor or scanner pcb
4. scanner wire or mirror frame is faulty
C3200
C3100
drive motor problem 1. poor contact - drive motor connector terminals
4. defective scanner pcb or engine pcb
4. defective paper feed motor or engine pcb
C3210
CS lamp problem 1. poor contact on the CS connector
2. defective CS assembly
3. defective DP inverter pcb
4. defective DP main pcb
check/clean the CS connector; replace the document processor (DP) inverter
pcb or main pcb and check the operation; replace the CS assembly if faulty
check connections on the exposure lamp, inverter pcb and SHD pcb; replace
exposure lamp or inverter pcb; replace the SHD pcb or CCD pcb; replace the
CCD unit or engine pcb and check the operation.
C3310
CS AGC problem 1. poor contact on the CS connector
C3500
communication error between scanner pcb and SHD pcb 1. poor contact between scanner pcb and SHD pcb
2. defective scanner pcb
3. defective SHD pcb
check connection between the scanner pcb and SHD pcb; replace the scanner
pcb or SHD pcb and check for correct operation
C3900
backup memory read/write problem on scanner pcb 1. defective backup RAM on scanner pcb
2. defetive scanner pcb
replace the scanner pcb and check if working ok
C3910
backup memory data problem on scanner pcb 1. problem with the backup memory data on scanner pcb
run Sim 022 to initialise the scanner backup memory; if still same problem then
replace the scanner pcb
C5300
3. faulty main pcb
C6030
fuser thermistor break error 1. thermistors are not mounted properly
2. defective thermistors - broken or shorted
check the installation of the thermistors and clean if dirty; check continuity if
broken or shorted and replace if faulty; if still same problem replace the engine
pcb; perform Sim 163
C6410
damaged
C6420
C4010
C6400
C4000
C6000
C3300
C4200
CCD AGC problem
C6020
C6050
2. defective SHD pcb or CCD pcb
3. incorrect shading position or faulty exposure lamp
C7400
developing unit connector insertion problem 1. defective developing unit connector terminal
2. developing unit connector inserted incorrectly
check developing unit connectors and replace the developer unit if needed;
C7410
C7900
drum unit EEPROM error 1. drum unit not inserted correctly
2. defective drum unit connector
3. defective drum unit or engine pcb
check drum unit connection and see if it is properly inserted; if same problem
then replace the drum unit or engine pcb and check the operation
C7910
developing unit EEPROM error 1. developing unit not inserted correctly
2. defective developing unit connector
3. defective developing unit or engine pcb
check developing unit connection and see if it is properly inserted; if same
problem then replace the developing unit or engine pcb and check the operation
C8020
punch motor problem (option DF710) 1. poor connection on punch motor
check punch motor connector terminals if properly connected and repair if
needed; replace the punch motor, punch pcb or finisher main pcb and check the
C8030
finisher tray upper limit detection problem 1. tray upper limit sensor makes poor contact
2. tray upper limit sensor is faulty
check the tray upper limit sensor connection and replace the sensor if faulty; if
same problem then replace the finisher main pcb and check the operation
C8050
paper conveying belt motor 1 problem (option DF710) 1. poor contact on the connector terminals
2. defective paper conveying belt 1 home position sensor
3. defective paper conveying belt motor 1
4. defective internal tray pcb or finisher main pcb
check the conveying belt 1 home position sensor connection and replace if
faulty; replace the conveying belt motor 1 if faulty; replace the internal tray pcb
or finisher main pcb and check operation; perform Sim 906 to reset the disable
mode
C8060
mode
C8070
internal tray communication error (option DF710) 1. poor contact on the connector terminals
2. internal tray not properly inserted or engaged
check if internal tray is properly engaged; if same problem then replace internal
tray pcb or finisher main pcb and check operation
C8140
1.main tray problem (option DF710)
2.tray elevation motor problem (option DF730)
1. poor contact in connector terminals
2. main tray motor is faulty (DF710)
3. main tray upper limit sensor is faulty (DF710)
4. defective finisher main pcb (DF710)
5. tray elevation motor connection is faulty (DF730)
6. defective tray elevation upper and lower limit sensors (DF730)
7. defective tray elevation motor or finisher main pcb (DF730)
check the connectors and reseat them; For DF710, replace the main tray motor
or the main tray upper limit switch; replace the finisher main pcb and check the
operation; for the DF-730, replace the tray elevation motor or the tray elevation
upper/lower sensors; replace the finisher main pcb and check the operation;
perform Sim 906 for both finishers
check all the connections applicable for each type finisher; replace side
registration motor 1, adjustment motor, or front side registration motor if faulty;
check/replace the adjustment home position sensor or front side registration
home position sensor if faulty. replace the finisher main pcb for the type of
finisher attached and check the operation; perform Sim 906
C8170
C7300
C7810
1. poor contact in the connector terminals
2. side registration motor 1 is faulty (DF710)
3. defective adjustment motor (DF730)
4. adjustment home position sensor is faulty (DF730)
5. defective front side registration motor (DF720)
6. front side registration home position sensor is faulty(DF720)
7. defective finisher main pcb whichever type installed
1. Side registration motor 1 problem (option DF710)
2. Adjustment motor problem (option DF730)
3.finisher front side registration motor problem (DF720)
C7800
toner container sensor problem 1. toner sensor container makes poor contact
registration motor 2 or rear side registration motor if faulty; check/replace the
rear side registration home position sensor if faulty. replace the finisher main
pcb for the type of finisher attached and check the operation; perform Sim 906
perform Sim 906
check all the connections applicable for each type finisher; replace stapler
moving motor 1 if faulty; check for possible blocked staples on the stapler unit
and replace if the stapler unit is broken; replace the finisher main pcb for the
type of finisher attached and check the operation; perform Sim 906
C8220
stapler moving motor 2 error (DF710) check stapler moving motor 2 connection; replace stapler moving motor 2 if
faulty; check for possible blocked staples on the stapler unit and replace if the
stapler unit is broken; replace the finisher main pcb and check the operation;
perform Sim 906
C8230
stapler motor problem (option DF710) 1. stapler motor makes poor contact
check stapler motor connector terminals; replace stapler motor or finisher main
pcb and check operation; perform Sim 906
C8300
centerfold unit communication error (option BF710) check connection between the centerfold unit and finisher; check the centerfold
unit set switch; replace the centerfold unit main pcb or finisher main pcb and
C8310
centerfold unit side registration motor 1 problem (option
BF710)
check connection in the side registration motor 1; replace the side registration
motor 1 if faulty; replace the centerfold unit main pcb or finisher main pcb and
C8320
centerfold unit paper conveying belt motor problem (option
BF710)
check connection in the paper conveying belt motors 1 and 2; replace the paper
conveying belt motors 1 or 2 if faulty; replace the centerfold unit main pcb or
finisher main pcb and check the operation; perform Sim 906
C8330
blade motor problem (option BF710) check connection in the blade motor and replace blade motor if faulty; replace
the centerfold unit main pcb or finisher main pcb and check the operation;
perform Sim 906
C8340
centerfold staple motor problem (option BF710) check connection in the centerfold staple motor; replace the centerfold staple
motor if faulty; replace the centerfold unit main pcb or finisher main pcb and
C8350
BF710)
C8360
centerfold unit main motor problem (option BF710) check connection in the centerfold main motor; replace the centerfold main
C8440
sensor adjusting problem (option DF730) check connection in the paper entry sensor and check for possible blockage by
cleaning it; replace the paper entry sensor if needed; replace the finisher main
pcb and check the operation; perform Sim 906
C8180
stapler moving motor 1 error (DF710)
stapler problem (DF730)
finisher stapler problem (DF720)
2. finisher rear side registration motor problem (option DF720)
finisher trailing edge registration motor problem (DF720)
C8190
C8210
1. poor connection in the side registration motor 2
2. centerfold unit side registration motor 2 is faulty
3. defective centerfold unit main pcb
3. defective rear side registration motor (DF720)
4. rear side registration home position sensor is faulty (DF720)
1. poor connection in the centerfold staple motor
2. centerfold staple motor is faulty
1. poor connection in the centerfold main motor
2. centerfold main motor is faulty
1. poor connection in the paper entry sensor
2. Optical path of paper entry sensor is dirty or is blocked
1. poor connection in the blade motor
2. blade motor is faulty
2. stapler moving motor 2 is faulty
2. stapler moving motor 1 is faulty (DF710)
3. stapler is blocked by staple or is broken (DF720/DF730)
1. poor connection between the centerfold unit and finisher
2. centerfold unit set switch is faulty
1. poor connection in the paper conveying belt motors 1 & 2
2. paper conveying belt motor 1 or 2 is faulty
C8460
finisher EEPROM problem (option DF730) 1. EEPROM is faulty on the finisher main pcb
2. finisher main pcb is defective
replace the EEPROM or finisher main pcb and check the operation
C8500
mailbox communication error (option MT710) 1. poor connection between the mailbox and finisher
2. mailbox main pcb is faulty
check connection between mailbox and finisher; replace the mailbox main pcb
or finisher main pcb and check the operation; perform Sim 906 to reset the
code
C8510
mailbox drive motor problem check connection in the mailbox drive motor; replace the mailbox drive motor if
faulty; replace the mailbox main pcb or finisher main pcb and check the
C8800
document finisher communication problem (option DF710) 1. poor connection between finisher and copier
3. copier engine pcb is faulty
check connection between the copier and the finisher and repair if needed;
replace the finisher main pcb or copier engine pcb and check the operation;
perform Sim 906 if applicable
C8900
finisher backup memory data problem (option DF710) 1. poor contact on connector terminals
check finisher main pcb connector terminals; replace the main pcb and check
the operation; perform Sim 906 if applicable
C8910
punch unit backup memory data problem (option PH5C) 1. poor contact on connector terminals
2. defective punch main pcb
check punch main pcb connector terminals; replace the punch main pcb or
finisher main pcb and check the operation; perform Sim 906 if applicable
C8920
mailbox backup memory data problem (option MT710) 1. poor contact on connector terminals
check mailbox main pcb connector terminals; replace the mailbox main pcb or
C8930
centerfold unit backup memory data problem (option BF710) 1. poor contact on connector terminals
check centerfold unit main pcb connector terminals; replace the centerfold unit
main pcb or finisher main pcb and check the operation; perform Sim 906 if
applicable
C9000
document processor (DP) communication error
(option DP700)
2. DP main pcb is faulty
3. copier main pcb or engine pcb is faulty
the operation
C9040
DP lift motor going up error (option DP700) 1. DP lift motor and upper limit lift switch makes poor contact
2. DP lift motor or upper limit lift switch is faulty
check the connections on the DP lift motor and upper limit lift switch; check for
broken gears or couplings; replace the DP lift motor or upper limit lift switch if
faulty; replace the DP main pcb and check the operation; perform Sim 906
C9050
DP lift motor going down error (option DP700) 1. DP lift motor and lower limit lift switch makes poor contact
2. DP lift motor or lower limit lift switch is faulty
check the connections on the DP lift motor and lower limit lift switch; check for
broken gears or couplings; replace the DP lift motor or lower limit lift switch if
C9060
DP EEPROM error (option DP700) 1. DP EEPROM is damaged
check and replace the DP main pcb and check the operation
C9070
communication problem between DP and SHD 1. SHD pcb makes poor contact
2. SHD pcb is faulty
check connection between the DP main pcb and SHD pcb; replace the SHD pcb
or DP main pcb and check the operation; perform Sim 906
C9080
communication problem between DP and CS 1. CS makes poor contact on the connector terminals
2. CS assembly is faulty
check connection between the DP main pcb and CS; replace the CS assembly
replace operation unit pcb and/or main pcb and check for proper operation
remove expansion memory and check machine operation; replace main pcb if
needed
reload the firmware and check operation; replace main pcb if needed
replace engine pcb and/or main pcb and check for proper operation
F020
F000
F010
F040
F030
main pcb checksum error
1. poor connection in the mailbox drive motor
2. mailbox drive motor is faulty
operation unit pcb communication error 1. defective operation unit pcb
1.defective main pcb
memory checksum error
main pcb system error
engine pcb communication error
F041
scanner pcb communication error 1. defective scanner pcb
check and replace the scanner pcb or machine main pcb and check the
operation
F060
engine RAM error 1. defective engine pcb replace engine pcb and check for proper operation
F070
flash ROM error 1. defective flash ROM replace the flash ROM and check the operation
F080
flash ROM error (during download) 1. defective flash ROM replace the flash ROM and check the operation
check connection between fax control pcb and machine main pcb; replace the
fax pcb or machine main pcb and check the operation
CF14F
operation is unstable after recovering from a power supply
failure (power drops or cuts)
1. power supply voltage is unstable
2. main switch was turned OFF/ON very instantly
check power supply voltage if stable; DO NOT turn the main switch OFF/ON
very quickly
CF256
poor contact of the fax option board; mis-installation of the
fax board
1. fax control board not properly installed
2. fax control board is defective
check fax board installation and check operation; replace fax control board if
faulty
CF257
poor contact of the fax option board; mis-installation of the
fax board
1. fax control board not properly installed
faulty
CF423
fax job error 1. fax control board not properly installed
faulty
CF424
fax job error 1. fax control board not properly installed
faulty
CF433
image processing error 1. stored jobs in the HDD are corrupted
2. HDD is faulty
1. Turn MSW off/on and check if error code disappear
2. f same error, format HDD from system menu
3. f same error, format HDD from maintenance mode (Sim024)
4. f still same error then replace HDD and send to tech support
CF434
2. HDD is faulty
CF437
2. HDD is faulty
CF441
2. HDD is faulty
CF444
2. HDD is faulty
CF445
2. HDD is faulty
CF451
2. HDD is faulty
CF453
2. HDD is faulty
F050
F090
fax control pcb communication error 1. defective fax control pcb
1. defective engine pcb engine pcb checksum error
CF454
2. HDD is faulty
CF45F
2. HDD is faulty
CF460
2. HDD is faulty
CF463
2. HDD is faulty
CF46F
2. HDD is faulty
CF470
2. HDD is faulty
CF473
2. HDD is faulty
CF47F
2. HDD is faulty
CF484
2. HDD is faulty
CF487
2. HDD is faulty
CF48F
2. HDD is faulty
CF490
2. HDD is faulty
CF493
2. HDD is faulty
CF494
2. HDD is faulty
CF620
main controller error
720F
SMTP communication error 1. machine can't communicate with the SMTP server
2. wrong configuration for the SMTP settings
check SMTP server settings on the machine side; check if authentication is
needed to connect to the SMTP
CFB30
communication error between the operation panel and main
controller board
1. poor connection between operation panel and main controller
2. defective operation panel or main logic board
3. corrupted system file in the HDD
4. poor contacts on the PANEL and MAN DMMs
5. poor contact on the memory DMM
check MAN/PANEL DMM and memory DMM installation; clean and reseat
DMM contacts; format the HDD in Sim 024 and check if working ok; replace
the operation panel or main controller if needed
CFB31
controller board
CFB32
controller board
RETURN TO MAIN MENU
CFB33
controller board
POSSIBLE SOLUTIONS
replace the memory copy pcb 1 and check the operation
C003
replace the memory copy pcb 2 and check the operation
RAM/ROM problem 1. defective main pcb replace main pcb and check for correct operation
C021
operation unit main pcb communication problem check connectors on the operation unit pcb and main pcb; if still same error then
replace either the operation unit pcb or main pcb and check the operation
check connection between engine pcb and main pcb; if still same error then
reolace either the engine ROM C or main pcb and check the operation
scannner communication problem 1. defective main pcb replace main pcb and check for correct operation
on the print board or replace printer DMM; replace printer board or main pcb if
same problem
C026
replace the memory copy pcb 1 or main pcb and check the operation
check connection between the large paper deck or paper feed desk whichever is
installed; replace the paper deck or paper feed desk main pcb and check
operation; if still same error then replace either the engine pcb or main pcb of
the machine and check for correct operation
pcb or the copier main pcb and engine pcb and check the operation
C104
exposure lamp or inverter pcb if needed; replace CCD unit or main pcb and
check the operation
C210
paper conveying motor problem 1. poor contact in paper conveying motor terminals
2. defective paper conveying motor rotation control circuit
check paper conveying motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace paper conveying motor if
needed
C220
check duplex unit insertion; check/clean the side registration home position
switch; replace the side registration motor if faulty; replace the engine pcb and
check the operation in simulation mode
ERROR CODES
memory copy pcb 2 communication problem
DESCRIPTION
C010
C001
C022
drive motor problem
1. defective memory copy pcb 1
POSSIBLE CAUSES
3. faulty printer board or main pcb
1. poor connection between engine pcb and main pcb
2. engine ROM C is defective
3. main pcb is defective
2. side registration motor is faulty
3. side registration home position switch is faulty
4. engine pcb is defective
C023
duplex side registration motor problem
C024
C032
C200
C036
C037
C011
printer board communication problem
communication problem between the engine pcb and main
pcb
C034
memory copy pcb 1 communication problem 1. defective memory copy pcb 1
communication microcomputer problem 1. defective memory copy pcb 2
3. defective machine main pcb or engine pcb
2. defective large deck main pcb
3. defective paper feed desk main pcb
1. large paper deck communication problem
2. paper feed desk communication problem
finisher communication problem
1. poor contact in paper feed motor terminals

check paper feed motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace paper feed motor if
needed
desk drive motor problem 1. poor contact in desk drive motor terminals
2. defective desk drive motor rotation control circuit
check desk drive motor connector; check for broken gears; check if drive rotates
smoothly;lubricate gears and bushings; replace desk drive motor if needed
1. poor contact on the upper lift motor connector terminals
and check operation; replace upper lift motor or upper lift limit switch if faulty
and check operation; replace lower lift motor or lower lift limit switch if faulty
upper desk lift motor problem 1. poor contact on the desk upper lift motor connector terminals
4. Defective desk upper lift motor
limit switch if faulty
lower desk lift motor problem 1. poor contact on the desk lower lift motor connector terminals
2. desk lower lift motor limit switch is faulty
3. broken gears or coupling of the desk lower lift motor
4. Defective desk lower lift motor
limit switch if faulty

1. defective main pcb replace main pcb and check for correct operation
check original size sensor connectivity and replace if faulty; replace the scanner
motor pcb or main pcb and check the operation
check for arcing on the main charge corona; replace the main charge corona
unit and check the operation; if same problem then replace the high voltage
transformer pcb
check for arcing on the transfer/separtaion corona unit; replace the

transfer/separation corona unit and check the operation; if same problem then
replace the high voltage transformer pcb
broken fuser unit thermistor wire check thermistor and thermostat continuity and replace if necessary; check
heater lamps installation and continuity and replace if needed
1. charge leak during transfer/separation charging

2. faulty transfer/separation charger unit
3. defective high voltage transformer pcb
original detection position problem
transfer/separation high voltage problem
2. defective original size sensor
3. scanner motor pcb is defective
1. charge leak during main charging
2. faulty main charge unit
BD steady-state problem 1. defective laser diode or polygon motor
paper feed motor problem
upper lift motor problem
scanner watchdog problem

C630
check thermistor continuity if shorted; replace power supply and check the
operation
check/replace the power supply board or engine board if needed
C710
check toner sensor installation and clean the sensor; do developer setting and if
data is out of range then replace the developer; replace the toner sensor if
needed; if still same problem then replace the engine board
C730
C740
toner hopper problem 1. toner main hopper lockup
2. defective toner hopper lockup sensor
3. defective toner recycle motor
4. poor contact on the toner recycle sensor or motor terminals
check the toner recycle sensor and toner recycle motor connector terminals;
replace the toner recycle motor or sensor and check the operation; check for
possible toner caking or blockage on the hopper
C801
motor or finisher main pcb and check the operation
C803
----------------------------------------------------------------------------------------
internal tray insertion
C814
finisher tray elevation motor problem 1. tray elevation motor connection is faulty
and check operation
check connector terminals on the front jogger motor and its home position
sensor; replace the front jogger home position sensor or jogger motor if needed;
replace the finisher main pcb and check the operation
check connector terminals on the rear jogger motor and its home position
sensor; replace the rear jogger home position sensor or jogger motor if needed;
operation
operation
C920
deck paper conveying motor problem 1. the deck paper conveying motor makes poor contact
2. deck conveying motor is faulty
3. deck conveying motor pcb is faulty
check connection on the deck conveying motor; replace the deck conveying
motor or deck main pcb and check the operation
C921
for broken gears or coupling
finisher front jogger motor problem
C821
C818
C817
C731
finisher rear jogger motor problem
abnormally low fixing temperature
C822
abnormally high fixing temperature
C620
C640
1. front jogger motor connector makes poor contact
2. front jogger home position sensor is dirty or faulty
3. front jogger motor malfunctions
1. rear jogger motor connector makes poor contact
2. rear jogger home position sensor is dirty or faulty
3. rear jogger motor malfunctions
1. toner sensor connector makes poor contact
3. developer level is not correct
for broken gears or coupling
smoothly
broken gears, belts and pulleys and make sure the left lift unit operates smoothly
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
replace the network scanner card and check the operation
operation unit pcb communication problem 1. operation left pcb is faulty
check connection between the operation unit pcb and main pcb; replace the
operation left pcb or main pcb and check for correct operation
problem
check connection between the side deck unit and machine; replace the side
deck main pcb or copier main pcb and check the operation
C0440
resolve the problem
C0640
C1010
upper lift motor problem (drawer 1) 1. poor contact on the upper lift motor connector terminals
run SM906
C1020
lower lift motor problem (drawer 2) 1. poor contact on the lower lift motor connector terminals
Sim906
C1100
deck right lift motor problem (drawer 3) 1. poor contact on deck right lift motor and deck lift limit switch 1
connector terminals
2. broken gears or couplings on the deck right lift motor
3. Defective deck right lift motor or deck lift limit switch 1
check deck right lift motor or deck lift limit switch 1 connector terminals; check
for broken gears or couplings; replace the deck right lift motor or deck lift limit
switch 1 and check operation; run Sim906 afterwards
C1110
deck left lift motor problem (drawer 4) 1. poor contact on deck left lift motor and deck lift limit switch 2
connector terminals
2. broken gears or couplings on the deck left lift motor
3. Defective deck left lift motor or deck lift limit switch 2
check deck left lift motor or deck lift limit switch 2 connector terminals; check for
broken gears or couplings; replace the deck left lift motor or deck lift limit switch
2 and check operation; run Sim906 afterwards
C1120
C1140
side deck lift motor going up problem 1. upper limit detection switch makes poor contact
2. upper limit detection switch is faulty
3. defective side deck main pcb
check connector on the upper limit detection switch; check/clean or replace the
upper limit detection switch if faulty; replace the side deck main pcb and check
the operation
ERROR CODES
C0100
C0040
C0210
C0110
C0420
C0240
C0250
C0630
DESCRIPTION
network scanner pcb problem
DMA problem
POSSIBLE CAUSES
1. faulty network scanner card
C0610
side deck communication problem
side deck lift motor going down problem 1. lower limit detection switch makes poor contact
2. lower limit detection switch is faulty
check connector on the lower limit detection switch; check/clean or replace the
lower limit detection switch if faulty; replace the side deck main pcb and check
the operation
check image formation motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace image formation motor if
needed
faulty
paper conveying motor problem check paper conveying motor connector terminals; check for broken gears and
pulleys; check the drive unit if it turns smoothly; replace the paper conveying
motor if faulty
deck drive motor problem check deck drive motor connector terminals; check for broken gears and pulleys;
check the drive unit if it turns smoothly; replace the deck drive motor if faulty
side deck drive motor problem check side deck drive motor connector terminals; check for broken gears and
pulleys; check the drive unit if it turns smoothly; replace the side deck drive
motor if faulty
check/clean or replace home position switch; lubricate scanner railings;
check/replace scanner motor; replace scanner drive pcb or engine board and
check the operation
if applicable
BD initialisation (A) problem 1. Defective laser scanner unit

2. Defective main pcb
replace the LSU; replace the main pcb and check the operation
BD initialisation (B) problem 1. Defective laser scanner unit

operation
voltage unit
check for arcing on the transfer/separtaion corona unit; replace the

transfer/separation corona unit and check the operation; if same problem then
replace the high voltage transformer pcb
charge eraser problem check connectors on the image formation unit and eraser lamp; replace the
eraser lamp if faulty; replace the main pcb or engine pcb and check the
operation
drum surface potential sensor problem 1 check drum potential sensor connector and clean the sensor by blowing air;
replace the drum surafce potential sensor and check operation; if same problem
then replace the high voltage transformer pcb or engine pcb

image formation motor problem

transfer/separation high voltage problem

1. poor contact in image formation unit connector terminals
2. poor contact in eraser lamp connector terminals
3. eraser lamp is faulty
1. poor contact in drum potential sensor connector terminals
2. defective drum surface potential sensor
1. poor contact - side deck drive motor connector terminals
2. defective side deck drive motor rotation control circuit
3. defective side deck drive transmission unit
1. charge leak during transfer/separation charging
2. faulty transfer/separation charger unit
1. poor contact - image formation motor connector terminals
2. defective image formation motor rotation control circuit
1. poor contact on the home position switch connector
2. defective scanner home position switch
3. defective engine pcb or scanner drive pcb
1. poor contact - paper conveying motor connector terminals
2. defective paper conveying motor rotation control circuit
3. defective paper conveying drive transmission unit
1. poor contact - deck drive motor connector terminals
2. defective deck drive motor rotation control circuit
3. defective deck drive transmission unit
C5510
C5600
drum surface potential problem 1 1. deteriorated main charger
2. grid or main charger shield is dirty
check and clean the grid or main charger shield; replace maoin charger unit if
damaged; replace the high volatge transformer pcb or engine pcb and check the
operation
C5610
operation
C6030
broken fuser unit thermistor check thermistor and thermostat continuity and replace if necessary; check
heater lamps installation and continuity and replace if needed; perform Sim163
C7300
toner hopper problem 1. defective toner level detection sensor
2. toner caking or blockage on the toner hopper
3. defective toner hopper agitation motor
check for possible caking or toner hardening inside the hopper; check the
agitation motor and the toner feed roller; replace the toner level detetction
sensor and agitation motor
C7410
RETURN TO MAIN MENU
C7100
C6400
C6050
C7810
C7800
C6000
C6020
POSSIBLE SOLUTIONS
First perform the Error Clear Mode in the service mode and check if the Error
disappears; Check for the fuse, heater lamp and thermistor resistance using a
multi-meter; Check SSR connectors and continuity; Check power supply to the
heater lamp and/or replace the power supply if faulty
check operation of main motor in the Device Operation Mode of the Service
Mode; check main motor connection and continuity of fuses and replace if
needed; replace the main motor and check for proper operation
check operation of fuser motor in the Device Operation Mode of the Service
Mode; check fuser motor connection and continuity of fuses on the power supply
and replace if needed; replace the fuser motor and check for proper operation
E-012
Developer Press motor error 1. poor connection on the developer press motor connector
terminals
2. developer press sensor is faulty
3. developer press motor is faulty
4. driver PWB is faulty
check operation of developer press motor in the Device Operation Mode of the
Service Mode; turn MSW off/on and check if developer unit moves to the drum
side; replace the developer press motor or driver PWB and check for proper
operation
check if the counter is connected and then perform Counter check in the Device
operation Mode of the Service Mode; if not working, check for the fuses in the
power supply; replace the power supply if faulty and check for proper operation
E-031
check for the installation of the Main charge corona; check if the corona wire is
broken or dirty; Replace the image corona or HV power supply and check for
proper operation
E-032
Separation corona Output error check for the installation of the transfer/separation charge corona; check if the
corona wire is broken or dirty; Replace the image corona or HV power supply
E-033
Transfer Corona Output error check for the installation of the transfer/separation charge corona; check if the
corona wire is broken or dirty; Replace the image corona or HV power supply
check developer bias harness connection; if there is toner spilling from the dev
unit, clean all corona wires and grid; replace the regulation roller or HV power
supply and check for proper operation
POSSIBLE CAUSES
1. poor connection on the developer bias connector terminals
2. toner spilling from the developer unit
3. the high voltage supply to the regulation roller is leaking
4. HV power supply is faulty
1. The transfer charge corona is not correctly installed
2. The corona wire is dirty or broken
3. defective HV transformer power supply
Fuser Lower Temperature error
(temperature doesn't rise to the correct control tempearture)
Fuser Temperature Abnormal Fall error
Fuser Motor error
1. thermistors 1 and 2 not connected properly
2. SSR is not connected or is faulty
3. Heater lamp is defective or thermal cut-out fuse is triggered
4. Defective power supply
1. poor connection on the fuser motor connector terminals
2. power supply fuses are open
3. defective fuser motor
Developer Bias Output error
DESCRIPTION
1. poor connection on the main motor connector terminals
3. defective main motor
Main motor error
Fuser Temperature Abnormal Fall error
1. the mechanical counter is not properly connected
3. power supply pcb is faulty
1. The separation charge corona is not correctly installed
1. The main charge corona is not correctly installed
E-034
Fuser temperature rising error
(temperature doesn't rise up to 50 degrees celsius)
Fuser Over temperature error
(temperature is over 230 degrees celsius)
E-003
E-002
E-010
E-011
mage Corona Output error
Counter Error
E-020
E-000
E-001
E-004
ERROR CODES
check if the cutter unit is properly installed; clean the home position sensors and
replace if faulty; Operate the cutter unit in the Device Operation Mode of the
Service Mode; replace cutter unit and check the operation
replace controller PWB and check for proper operation
check developer unit connector; adjsut the position of the switch; check if engine
unit or toner hatch are properly engaged
RETURN TO MAIN MENU
Cutter error
Developer error 1. developer unit is not connected
2. the actuator switch is not properly activated when the engine unit
or toner hatch was engaged
FPGA error 1. defective controller PWB
1. cutter home position sensors are not connected or faulty
2. cutter clutch malfunctions
3. defective cutter unit

POSSIBLE SOLUTIONS
main switch off/on and run sim 020 to initialise backup memory; if same problem
then replace engine pcb
replace either the engine pcb or PU(main) pcb and check the operation
replace PU pcb and check for proper operation
replace PU pcb and check for proper operation
C1300
cutter motor error 1. cutter motor connector makes poor contact
2. left or right cutter home position switch is defective
3. cutter motor is faulty
4. engine pcb is defective
check and clean the left and right cutter home position switches; check cutter
motor connector terminals; replace the left/right home position switch or the
cutter motor; if same problem then replace the engine pcb
check for possible charge leak on the terminal charger unit; check if main
charger wire or grid is broken or damaged; replace the main high voltage pcb
C5110
check for arcing on the transfer/separtaion corona unit; check charge wires if
broken or replace the transfer/separation corona unit; if same problem then
replace the transfer/separation high voltage transformer pcb
C5500
drum surface potential sensor error check drum potential sensor connector and clean the sensor by blowing air;
replace the drum surafce potential sensor and/or drum potential sensor pcb and
check operation; check if main charger wire and grid is broken or damaged;
replace the main high voltage transformer pcb or engine pcb and check the
operation
C5650
dark potential error check drum potential sensor connector and clean the sensor by blowing air;
replace the drum surafce potential sensor and/or drum potential sensor pcb and
check operation; check if main charger wire and grid is broken or damaged;
replace the main high voltage transformer pcb or engine pcb and check the
operation
check thermistor 1 and main heater continuity and replace if broken or
damaged; check thermistor if making good contact on heat roller; check
thermostat continuity; replace the power supply pcb or engine pcb and check the
operation; perform Sim163
check thermistor 1 continuity; replace power supply if needed; perform sim 163
C0620
ERROR CODES
C5100
C6000
C6020
transfer high voltage problem
main high voltage problem
backup memory error
C0110
C0210
backup RAM error
MM communication error
C0310
C0220
C0800
C0850
1. defective PU pcb
2. defective PU pcb
1. main charger wire or grid is broken or damaged
2. main charge leakage on the terminal charger
3. defective main high voltage transformer pcb
3. defective drum surface potential pcb
4. main charge wire or grid is broken
5. main high voltage transformer pcb is defective
1. transfer/separation charger wire is broken or damaged
2. foreign material adhering to transfer/separation charge wire
3. defective transfer/separation high voltage transformer pcb
1. shorted fixing thermistor 1
broken main fixing heater connection
DESCRIPTION
1. DMM not installed correctly
2. defective PU pcb
1. defective PU pcb image processing error
memory problem
2. defective PU pcb
2. defective PU pcb
engine communication error
HDC communication error
POSSIBLE CAUSES
main fixing heater high temperature error
1. main fixing heater installed incorrectly
2. main fixing heater is broken or damaged
4. broken fixing thermistor 1 or making poor contact
5. fixing heater control circuit on power supply is broken
6. defective power supply pcb or engine pcb
3. defective drum surface potential pcb
4. main charge wire or grid is broken
5. main high voltage transformer pcb is defective
check thermistor 2 and sub heater continuity and replace if broken or damaged;
check thermistor 2 if making good contact on heat roller; check thermostat
continuity; replace the power supply pcb or engine pcb and check the operation;
perform Sim163
check thermistor 2 continuity; replace power supply if needed; perform sim 163
same problem replace toner sensor; replace engine pcb if still same fault after
broken developing thermistor connection 1. developing unit thermistor is broken or or shorted

2. developing thermistor is making poor contact
measure the continuity on the thermistor if open or shorted and replace if faulty
RETURN TO MAIN MENU
broken sub fixing heater connection 1. sub fixing heater installed incorrectly
2. sub fixing heater is broken or damaged
4. broken fixing thermistor 2 or making poor contact
5. fixing heater control circuit on power supply is broken
toner sensor error 1. developer is worn out or not in proper level
sub fixing heater high temperature error 1. shorted fixing thermistor 2
zero-cross interruption error
POSSIBLE SOLUTIONS
C0060
main pcb type mismatch error 1. poor contact between main pcb and relay board
run Sim 935 to temporarily make the machine working and then return the relay
board to service department; replace the main pcb and engine pcb together and
check the operation
main board if needed; contact service admin if same problem
engine board if needed; contact service admin if same problem
main switch off/on and run sim 022 to initialise backup memory data; if still
same error code then replace engine pcb and check the operation
proper operation
C0220
replace the main pcb or scanner pcb and check the operation
problem;
C0330
relay board communication problem 1. poor connection between the main pcb and relay pcb
2. defective main pcb or relay pcb
check the connection between main pcb and relay pcb; run Sim 935 for relay
maintenance; replace main pcb or relay pcb and check the operation
reset the DP; replace the DP main pcb and check the operation
check connection between the side feeder unit and machine; replace the side
feeder main pcb or machine main pcb and check the operation
C0440
document finisher communication problem check connector contacts between finisher and machine; replace finisher main
pcb or the engine pcb and check the operation
check duplex unit connector and repair if needed; replace the duplex unit main
pcb or the engine pcb if faulty
check cassette 1 and 2 connector terminals; replace the engine pcb and check
the operation
check cassette 3 and 4 connector terminals; replace the engine pcb and check
the operation
1. poor contact on the duplex unit connector terminals
2. defective duplex unit main pcb or engine pcb
1. poor connection between DP and machine
1. poor contact in the side feeder connector terminals
2. defective side feeder main pcb
network scanner board communication problem
C0510
C0460
side feeder communication problem
duplex unit communication problem
paper feed unit communication error (cassette 1 and 2)
paper feed unit communication error (cassette 3 and 4)
C0240
1. problem with the backup memory data
1. data damage of eeprom
1. data damage of EEPROM
1. defective EEPROM
backup memory (EEPROM) device problem
backup memory (EEPROM) data problem
1. problem with the backup memory data
CPU communication problem 2
CPU communication problem 1 1. defective main pcb
POSSIBLE CAUSES DESCRIPTION
backup memory device problem (engine pcb)
copy counts problem
C0170
C0210
C0180
C0410
C0420
C0500
C0250
C0160
C0150
ERROR CODES
C0100
C0130
C0140
C0110
resolve the problem
C0640
C0700
side feeder EEPROM error (option PF650) 1. defective side feeder main pcb replace side feeder main pcb and check the operation
C0750
document finisher EEPROM error 1. defective finisher main pcb replace finisher main pcb and check the operation
C0960
developing unit EEPROM error 1. developing unit makes poor contact
2. defective developing unit
check developing unit connection; replace the developing unit or engine pcb and
check the operation
C0970
cleaning unit EEPROM error 1. cleaning unit makes poor contact
2. defective cleaning unit
check cleaning unit connection; replace the cleaning unit or engine pcb and
check the operation
C1010
lift motor 1 error 1. lift motor 1 and lift limit switch 1 makes poor contact
2. lift limit switch 1 is faulty
3. broken gears or coupling on lift motor 1
4. defective lift motor 1
5. defective deck pcb
check lift limit switch 1 and lift motor 1 connector terminals; check for broken
gears or couplings on the lift motor 1; replace the lift limit switch 1 or lift motor 1;
if still same problem then replace the deck pcb and check the operation; perform
Sim 906
C1020
Sim 906
C1030
Sim 906
C1040
Sim 906
C1140
side feeder lift motor going up error 1. upper limit detection switch makes poor contact
3. defective side feeder lift motor or side feeder main pcb
upper limit detection switch if faulty; replace the side feeder lift motor or side
feeder main pcb and check the operation
C1150
side feeder lift motor going down error 1. lower limit detection switch makes poor contact
3. defective side feeder lift motor or side feeder main pcb
lower limit detection switch if faulty; replace the side feeder lift motor or side
feeder main pcb and check the operation
C1200
check duplex unit insertion; check/clean the side registration home position
switch; replace the side registration motor if faulty; replace the duplex pcb or
C2100
developing motor error 1. developing motor makes poor contact
2. defective developing motor rotation control circuit
3. defective drive transmission system
4. defective duplex pcb or engine pcb
check developing motor connector; check if the rollers and gears rotate
smoothly and not broken; replace the developing motor or duplex pcb and check
the operation
1. duplex side registration home position sensor is faulty
2. duplex side registration motor is faulty
duplex side registration motor error
C0630
bitmap problem
DMA problem
C0610
C2200
drive motor error check drive motor connector; check for broken gears and couplings; check if
drive rotates smoothly;lubricate gears and bushings; replace drive motor if
needed; replace deck main pcb or engine pcb and check the operation
C2300
fuser motor error 1. fuser motor makes poor contact
2. defective fuser motor rotation control circuit
3. defective fuser drive transmission system
check fuser motor connector; check if the rollers and gears rotate smoothly and
not broken; replace the fuser motor, duplex pcb or engine pcb and check the
operation
C2550
transfer motor error 1. transfer motor makes poor contact
2. defective transfer motor rotation control circuit
4. defective cassette pcb or engine pcb
check transfer motor connector; check if the rollers and gears rotate smoothly
and not broken; replace the transfer motor, cassette pcb or engine pcb and
check the operation
C2640
side feeder drive motor error 1. overloaded side feeder drive motor
2. defective side feeder drive motor
3. defective side feeder main pcb
replace the side feeder drive motor or side feeder main pcb and check the
operation
exposure lamp or inverter pcb if needed; replace engine/main board if
applicable
C3210
CS lamp problem 1. poor contact on the CS connector
if applicable
C3310
CS AGC problem (DP) 1. poor contact on the CS connector
C3500
3. defective SHD pcb
C3900
backup memory read/write error ( scanner pcb) 1. defective backup RAM on scanner pcb
2. defetive scanner pcb
C3910
backup memory data error ( scanner pcb) 1. problem with the backup memory data on scanner pcb
C4100
C4110
4. defective deck main pcb or engine pcb
2. defective scanner main board
3. defective engine board or scanner pcb
4. defective scanner motor, exposure lamp or scanner wire
4. defective engine/main pcb
C3200
C3300
C3100
C4000
C4010
C4120
BD initialisation (C) problem 1. Defective laser scanner unit
operation
voltage unit
C5500
C5510
C5600
operation
C5610
operation
check thermistors and thermostat continuity and replace if necessary; check
heater lamps installation and continuity and replace if needed; replace power
source pcb or engine pcb and check the operation; perform sim163 to reset the
error code
check thermistors M and S continuity and contacts and replace if broken or
shorted; replace the engine board and check the operation; perform sim 163 to
C6030
fuser thermistor break error 1. thermistors are not mounted properly
2. defective thermistors - broken or shorted
3. defective engine pcb or power supply
check the installation of the thermistors and clean if dirty; check continuity if
broken or shorted and replace if faulty; if still same problem replace the engine
pcb or power supply pcb; perform Sim 163
check thermistors and thermostat continuity and replace if necessary; check
heater lamps installation and continuity and replace if needed; replace power
source pcb or engine pcb and check the operation; perform sim163 to reset the
error code
check thermistor installation and check continuity; replace developing humidity
sensor or engine pcb and check the operation
C7210
check thermistor installation and check continuity; replace developing humidity
sensor or engine pcb and check the operation
C7300
4. defective engine pcb 1. poor contact in drum potential sensor connector terminals
1. thermistors M and S installed incorrectly
4. Defective power source board or engine pcb
1. nternal thermistor makes poor contact or is broken
2. defective developing humidity sensor
main high volatge problem 1. charge leakage during main charging
C6400
C7200
C7810
C7800
4. Defective power source board or engine pcb
2. thermistors M and S broken or shorted
3.defective engine pcb
short circuited internal thermistor wire 1. nternal thermistor makes poor contact or is shorted
2. defective developing humidity sensor
broken internal thermistor wire
C4200
C6000
C6020
C6050
C5100
fuser thermistor abnormal temperature detection
fuser heater lamp break error
fuser thermistor high temperature detection error
C8010
document finisher paper conveying motor problem 1. poor contact in the paper conveying motor terminals
C8020
document finisher punch motor problem 1. poor connection on punch motor
C8030
document finisher upper paper conveying belt problem 1. upper paper conveying home position sensor makes poor contact
2. phase shift of the upper paper conveying belt
3. upper conveying home position sensor is faulty
4. upper conveying belt motor is faulty
5. internal tray not inserted properly
check and clean the upper conveying home position sensor; correct the phase
shift of the upper conveying belt; check the insertion of the internal tray; replace
the upper conveying home position sensor and motor if needed; replace the
finisher main pcb and check the operation
C8040
document finisher lower paper conveying belt problem 1. lower paper conveying home position sensor makes poor contact
2. phase shift of the lower paper conveying belt
3. lower conveying home position sensor is faulty
4. lower conveying belt motor is faulty
check and clean the lower conveying home position sensor; correct the phase
shift of the lower conveying belt; check the insertion of the internal tray; replace
the lower conveying home position sensor and motor if needed; replace the
C8140
document finisher main tray problem 1. main tray elevation motor, main tray load detection sensor and
upper limit detection sensor makes poor contact
2. faulty main tray elevation motor, main tray load detection sensor
and main tray upper limit detection sensor
check connectors on the main tray elevation motor, main tray load detection
sensor and main tray upper limit detection sensors and repair or replace if faulty;
replace the tray elevation motor and sensors and check operation; if still same
error then replace the finisher main pcb
C8150
document finisher multi job tray problem 1. multi job tray elevation motor and upper limit detection sensor
makes poor contact
2. faulty multi job tray elevation motor and upper limit detection
sensor
check connectors on the multi job tray elevation motor and upper limit detection
sensor and repair or replace if faulty; replace the multi job tray elevation motor
or upper limit detection sensor and check operation; if still same error then
replace the finisher main pcb
check connectors on the front upper side registration guide motor and home
position sensor and repair or replace if faulty; replace the front upper side
registration guide motor and/or home position sensor and check operation; if still
same error then replace the finisher main pcb
check connectors on the rear upper side registration guide motor and home
position sensor and repair or replace if faulty; replace the rear upper side
check connectors on the lower side registration guide motor and home position
sensor and repair or replace if faulty; replace the lower side registration guide
motor and/or home position sensor and check operation; if still same error then
check connectors on the front stapler motor and home position sensor and repair
or replace if faulty; replace the front stapler motor and/or home position sensor
and check operation; if still same error then replace the finisher main pcb
1. loose connections on the lower side registration guide motor and
home position sensor
2. faulty lower side registration guide motor and/or home position
sensor
1. loose connections on the front stapler motor and home position
sensor
2. faulty front stapler motor and/or home position sensor
1. loose connections on the front upper side registration guide motor
and home position sensor
2. faulty front upper side registration guide motor and/or home
position sensor
C8190
document finisher front upper side registration guide problem
document finisher rear upper side registration guide problem
C8210
C8180
C8170
document finisher front stapler problem
1. loose connections on the rear upper side registration guide motor
2. faulty rear upper side registration guide motor and/or home
position sensor
document finisher lower side registration guide problem
C8220
document finisher front clincher problem check connectors on the front clincher motor and home position sensor and
repair or replace if faulty; replace the front clincher motor and/or home position
sensor and check operation; if still same error then replace the finisher main pcb
C8230
document finisher rear stapler problem check connectors on the rear stapler motor and home position sensor and repair
or replace if faulty; replace the rear stapler motor and/or home position sensor
C8240
document finisher rear clincher problem check connectors on the rear clincher motor and home position sensor and
repair or replace if faulty; replace the rear clincher motor and/or home position
C8300
document finisher centerfold unit communication problem check connector on the centerfold unit set switch and repair or replace if faulty;
replace the centerfold unit set switch and check operation; if still same error then
replace the centerfold unit main pcb or finisher main pcb
C8310
document finisher centerfold unit side registration guide
problem
check connectors on the side registration guide motor and home position sensor
and repair or replace if faulty; replace the side registration guide motor and/or
home position sensor and check operation; if still same error then replace the
centerfold unit main pcb
C8320
document finisher centerfold unit centering plate problem check connectors on the centering plate motor and home position sensor and
repair or replace if faulty; replace the centering plate motor and/or home position
sensor and check operation; if still same error then replace the centerfold unit
main pcb
C8330
document finisher centerfold blade problem check connectors on the centerfold blade motor and home position sensor and
repair or replace if faulty; replace the centerfold blade motor and/or home
position sensor and check operation; if still same error then replace the
C9040
DP lift motor going up error 1. DP lift motor and upper limit lift switch makes poor contact
2. DP lift motor or upper limit lift switch is faulty
check the connections on the DP lift motor and upper limit lift switch; check for
broken gears or couplings; replace the DP lift motor or upper limit lift switch if
C9050
DP lift motor going down error 1. DP lift motor and lower limit lift switch makes poor contact
2. DP lift motor or lower limit lift switch is faulty
check the connections on the DP lift motor and lower limit lift switch; check for
broken gears or couplings; replace the DP lift motor or lower limit lift switch if
C9060
DP EEPROM error 1. DP EEPROM is damaged
check and replace the DP main pcb and check the operation
C9070
communication problem between DP and SHD 1. SHD pcb makes poor contact
2. SHD pcb is faulty
check connection between the DP main pcb and SHD pcb; replace the SHD pcb
C9080
communication problem between DP and CS 1. CS makes poor contact on the connector terminals
2. CS assembly is faulty
check connection between the DP main pcb and CS; replace the CS assembly
RETURN TO MAIN MENU
1. loose connections on the front clincher motor and home position
sensor
2. faulty front clincher motor and/or home position sensor
1. loose connections on the centering plate motor and home
position sensor connector terminals
2. faulty centering plate motor and/or home position sensor
1. loose connections on the centerfold blade motor and home
2. faulty centerfold blade motor and/or home position sensor
1. loose connections on the rear stapler motor and home position
sensor
2. faulty rear stapler motor and/or home position sensor
1. loose connections on the rear clincher motor and home position
sensor
2. faulty rear clincher motor and/or home position sensor
1. loose connection on the centerfold unit set switch connector
2. faulty centerfold unit set switch
3. defective centerfold unit main pcb or finisher main pcb
1. loose connections on the side registration guide motor and home
position sensor
2. faulty side registration guide motor and/or home position sensor
POSSIBLE SOLUTIONS
replace the memory pcb and check the operation
RAM/ROM problem 1. defective main pcb replace main pcb and check for correct operation
C021
operation unit pcb communication problem check connectors on the operation unit pcb and main pcb; if still same error then
replace either the operation unit pcb or main pcb and check the operation
on the print board or replace printer DMM; replace printer board or main pcb if
same problem
C026
deck main pcb,, engine pcb or main pcb and check the operation
pcb or the copier main pcb and engine pcb and check the operation
C035
pcb or the copier's main pcb or engine pcb and check the operation
C038
hard disk problem 1. poor contact on the hard disk connector terminals
C039
DMM problem check DMM installation on the memory board and replace if faulty; check
the operation
C104
exposure lamp or inverter pcb if needed; replace CCD unit or main pcb and
check the operation
C210
C220
1. poor contact in paper feed motor terminals
check paper feed motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace paper feed motor if
needed
C230
1. large paper deck right lift motor and level switch 1 makes poor
contact
2. large paper deck level switch 1 is faulty
3. broken gears or couplings on paper deck right lift motor
4. defective large paper deck right lift motor
check connectors on the large paper deck right lift motor and level switch 1 and
repair or replace if faulty; replace the deck right lift motor and/or deck level
switch 1 and check operation
C200
C010
C011
C024
C001
C037
C032
ERROR CODES
C034
finisher communication problem
drive motor problem
DESCRIPTION
memory pcb communication problem
memory pcb communication problem
side deck communication problem 1. poor contact in the connector terminals
printer board communication problem
POSSIBLE CAUSES
1. defective memory pcb
1. defective memory pcb
3. faulty printer board or main pcb
1. poor contact - image forming motor connector terminals
2. defective image forming motor rotation control circuit
large paper deck right lift motor problem
1. defective main pcb communication microcomputer problem
image forming motor problem
paper feed motor problem
1. large paper deck left lift motor and level switch 2 makes poor
contact
2. large paper deck level switch 2 is faulty
3. broken gears or couplings on paper deck left lift motor
4. defective large paper deck left lift motor
check connectors on the large paper deck left lift motor and level switch 2 and
repair or replace if faulty; replace the deck left lift motor and/or deck level switch
2 and check the operation


4. scanner pcb or main pcb is faulty
home position sensor and replace if faulty; replace the scanner motor, scanner
pcb or main pcb and check the operation
operation
check for arcing on the main charge corona; replace the main charge corona
unit and check the operation; if same problem then replace the high voltage
transformer pcb
check for arcing on the transfer charger belt unit; replace the transfer charger
belt bias pcb and check the operation
then replace either the power source pcb or engine pcb
then replace either the power source pcb or engine pcb
potential problem 1 1. deteriorated main charger

operation
potential problem 2 1. deteriorated main charger

operation
broken fixing heater wire check thermistor and thermostat continuity and replace if necessary; check

upper lift motor problem
transfer charger belt high voltage problem
large paper deck left lift motor problem

main charger problem 1. charge leak during main charging

2. faulty main charge unit
3. defective power source pcb

1. charge leak during transfer charging
2. faulty transfer charger belt bias pcb
C630
check thermistor continuity if shorted; replace power supply and check the
operation
C650
broken fixing unit thermistor wire 1. thermistor is installed incorrectly
2. broken fixing unit thermistor
check thermistor installation and clean its contact; check continuity and replace
if broken
C710
check toner sensor installation and clean the sensor; do developer setting and if
data is out of range then replace the developer; replace the toner sensor if
needed; if still same problem then replace the engine board
C720
broken drum thermistor wire 1. drum thermistor makes poor contact
2. drum thermistor wire is broken and needs replacement
check drum thermistor connection; check continuity and replace if broken
C721
shorted drum thermistor wire 1. drum thermistor makes poor contact
2. drum thermistor wire is broken and needs replacement
check drum thermistor connection; check continuity and replace if shorted
C722
broken drum heater wire 1. drum heater makes poor contact
2. drum heater wire is broken and needs replacement
check drum heater connection; check continuity and replace if broken; replace
power source pcb and check the operation
C730
C750
toner hopper problem 1. toner level sensor makes poor connection
2. defective toner level sensor
check toner level sensor connection and repair if needed; replace the toner level
sensor and check the operation
C801
C803
----------------------------------------------------------------------------------------
C814
and check operation
check connector terminals on the front jogger motor and its home position
sensor; replace the front jogger home position sensor or jogger motor if needed;
check connector terminals on the rear jogger motor and its home position
sensor; replace the rear jogger home position sensor or jogger motor if needed;
operation
operation
C731
3. developer level is not correct
C620
abnormally low fixing thermistor temperature
abnormally high fixing thermistor temperature
C640
C821
finisher front stapler problem 1. front stapler connector problem
1. rear jogger motor connector makes poor contact
2. rear jogger home position sensor is dirty or faulty
3. rear jogger motor malfunctions
C822
C817
finisher front jogger motor problem 1. front jogger motor connector makes poor contact
2. front jogger home position sensor is dirty or faulty
3. front jogger motor malfunctions
C818
finisher rear jogger motor problem
C830
booklet stitcher shutter unit error 1. poor connection on booklet stitcher shutter unit sensor
2. defective booklet stitcher shutter unit sensor
check shutter unit sensor connector terminals if properly connected and repair if
needed; replace the shutter unit sensor or finisher main pcb and check the
operation
C831
needed; replace the paper ejection motor or finisher main pcb and check the
operation
C832
operation
C833
booklet stitcher jog motor problem 1. poor connection on booklet stitcher jog motor
2. defective booklet stitcher jog motor
check jog motor connector terminals if properly connected and repair if needed;
replace the jog motor or finisher main pcb and check the operation
C834
booklet stitcher staple motor problem 1. stapler motor makes poor contact
C835
booklet stitcher stapler unit shift motor problem 1. poor connection on the stapler shift motor
the operation
C836
booklet stitcher stack level detection sensor problem 1. poor connection on the stack level detection sensor
2. defective stack level detection sensor
check the stack level detection sensor connector terminals if properly connected
and repair if needed; replace the stack level detection sensor or finisher main
C837
booklet stitcher punch motor problem 1. poor connection on the punch motor connector
needed; replace the punch motor or finisher main pcb and check the operation
C838
booklet stitcher punch shift motor problem 1. poor connection on the punch shift motor connector
2. defective punch shift motor
check the punch shift motor connector terminals if properly connected and repair
if needed; replace the punch shift motor or finisher main pcb and check the
operation
C839
booklet stitcher swing motor problem 1. poor connection on the swing motor connector
2. defective swing motor
check the swing motor connector terminals if properly connected and repair if
needed; replace the swing motor or finisher main pcb and check the operation
C840
booklet stitcher backup RAM data problem 1. defective backup RAM
replace finisher main pcb and check for proper operation
C841
booklet stitcher punch unit backup RAM data problem 1. defective punch backup RAM
replace punch controller pcb or finisher main pcb and check for proper operation
C842
booklet stitcher positioning plate motor problem 1. poor connection on the positioning plate motor connector
2. defective positioning plate motor
check the positioning plate motor connector terminals if properly connected and
repair if needed; replace the positioning plate motor or finisher main pcb and
check the operation
C843
booklet stitcher folding motor problem 1. poor connection on the folding motor connector
2. defective folding motor
check the folding motor connector terminals if properly connected and repair if
needed; replace the folding motor or finisher main pcb and check the operation
C844
booklet stitcher guide motor problem 1. poor connection on the guide motor connector
2. defective guide motor
check the guide motor connector terminals if properly connected and repair if
needed; replace the guide motor or finisher main pcb and check the operation
C845
booklet stitcher saddle jog motor problem 1. poor connection on the saddle jog motor connector
2. defective saddle jog motor
check the saddle jog motor connector terminals if properly connected and repair
if needed; replace the saddle jog motor or finisher main pcb and check the
operation
C846
booklet stitcher rear staple motor problem 1. poor connection on the rear staple motor connector
2. defective rear staple motor
check the rear staple motor connector terminals if properly connected and repair
if needed; replace the rear staple motor or finisher main pcb and check the
operation
booklet stitcher front staple motor problem 1. poor connection on the front staple motor connector
2. defective front staple motor
check the front staple motor connector terminals if properly connected and
repair if needed; replace the front staple motor or finisher main pcb and check
the operation
booklet stitcher thrust motor problem 1. poor connection on the thrust motor connector terminals
2. defective thrust motor
check the thrust motor connector terminals if properly connected and repair if
needed; replace the thrust motor or finisher main pcb and check the operation
booklet stitcher communication problem 1. poor connection between booklet stitcher and copier
2. defective booklet stitcher main pcb
3. defective copier main pcb
check connection between the booklet finisher and copier; replace the booklet
finisher main pcb or copier main pcb and check the operation
mailbox drive motor problem 1. poor connection on the mailbox drive motor connector
check the mailbox drive motor connector terminals if properly connected and
repair if needed; replace the mailbox drive motor or mailbox main pcb and
check the operation
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
operation unit pcb communication problem 1. operation unit left pcb is faulty
check connection between the operation unit pcb and main pcb; replace the
operation unit left pcb or main pcb and check for correct operation
problem
deck main pcb or copier engine pcb and check the operation
C0440
pcb or the copier engine pcb and check the operation
resolve the problem
C0640
C1030
run SM906
C1040
Sim906
C1050
large paper deck right lift motor problem 1. poor contact on deck right lift motor and deck lift limit switch 1
connector terminals
2. broken gears or couplings on the deck right lift motor
3. Defective deck right lift motor or deck lift limit switch 1
check deck right lift motor or deck lift limit switch 1 connector terminals; check
for broken gears or couplings; replace the deck right lift motor or deck lift limit
switch 1 and check operation; run Sim906 afterwards
C1060
large paper deck left lift motor problem 1. poor contact on deck left lift motor and deck lift limit switch 2
connector terminals
2. broken gears or couplings on the deck left lift motor
3. Defective deck left lift motor or deck lift limit switch 2
check deck left lift motor or deck lift limit switch 2 connector terminals; check for
broken gears or couplings; replace the deck left lift motor or deck lift limit switch
2 and check operation; run Sim906 afterwards
C1140
side deck lift motor going up problem 1. upper limit detection switch makes poor contact
upper limit detection switch if faulty; replace the side deck main pcb and check
the operation
C1150
side deck lift motor going down problem 1. lower limit detection switch makes poor contact
lower limit detection switch if faulty; replace the side deck main pcb and check
the operation
check image formation motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace image formation motor if
needed
1. poor contact - image formation motor connector terminals
2. defective image formation motor rotation control circuit
C2000
image formation motor problem
POSSIBLE CAUSES
3. defective machine engine pcb
C0110
C0210
DESCRIPTION
backup memory read/write problem
side deck communication problem
C0420
C0240
C0100
C0250
C0610
ERROR CODES
DMA problem
C0630
faulty
drive motor problem check drive motor connector terminals; check for broken gears and pulleys;
check the drive unit if it turns smoothly; replace the drive motor if faulty
side deck drive motor problem check side deck drive motor connector terminals; check for broken gears and
pulleys; check the drive unit if it turns smoothly; replace the side deck drive
motor if faulty
check/clean or replace home position switch; lubricate scanner railings;
check/replace scanner motor; replace scanner drive pcb or engine board and
check the operation
if applicable


operation
voltage unit

operation

operation
1. poor contact - side deck drive motor connector terminals
2. defective side deck drive motor rotation control circuit
3. defective side deck drive transmission unit
3. Defective drive transmission unit
1. poor contact on the home position switch connector
2. defective scanner home position switch
3. defective engine pcb or scanner drive pcb


C6030
broken fuser unit thermistor check thermistor and thermostat continuity and replace if necessary; check
heater lamps installation and continuity and replace if needed; perform Sim163
C7300
C7500
broken drum heater wire 1. poor contact in drum heater connector terminals
2. drum heater wire is broken and faulty
check drum heater connection and repair if needed; check continuity on drum
heater wire and replace if broken
C7520
shorted drum thermistor wire 1. poor contact in drum thermistor connector terminals
2. drum thermistor wire is shorted and faulty
check drum thermistor connection and repair if needed; check continuity on
drum thermistor wire and replace if shorted; if still same problem then replace
the main pcb and check the operation
C7530
broken drum thermistor wire 1. poor contact in drum thermistor connector terminals
2. drum thermistor wire is broken and faulty
check drum thermistor connection and repair if needed; check continuity on
drum thermistor wire and replace if broken; if still same problem then replace
the main pcb and check the operation
C8000
document finisher incorrect type problem 1. wrong type finisher is installed
change to the correct finisher type or replace the engine pcb and check the
operation
C8010
C8020
C8030
C6020
abnormally high fuser thermistor temperature 1. shorted thermistor
C6050
C6400
zero-crossing signal problem 1. poor conection between engine board and power supply
C7100
toner sensor problem 1. developer is worn out or not in proper level
C7800
C7810
C8040
C8140
C8150
makes poor contact
sensor
C8170
C8180
C8190
C8210
C8220
C8230
C8240
RETURN TO MAIN MENU
sensor
sensor
document finisher front stapler problem 1. loose connections on the front stapler motor and home position
sensor
sensor
1. loose connections on the rear upper side registration guide motor
position sensor
document finisher rear upper side registration guide problem
position sensor
document finisher lower side registration guide problem 1. loose connections on the lower side registration guide motor and
sensor
POSSIBLE SOLUTIONS
C0120
drum EEPROM read error 1. drum unit connector makes poor contact
2. defective drum unit
check drum unit connector terminals and repair if needed; replace drum unit or
engine pcb and check for correct operation
replace the engine controller pcb and check the operation
check connection between printer board and engine controller board; re-install
the firmware on the print board or replace printer DMM; replace printer board if
same problem
check connection between scanner board and scanner main pcb; replace
scanner card or scanner main pcb and check the operation
check connection between fax control pcb and scanner main pcb; upgrade fax
firmware; replace fax board or scanner main pcb and check the operation
C0290
communication problem between scanner main pcb and fax
board
check connector contacts between finisher main pcb and scanner main pcb;
replace finisher main pcb or scanner main pcb and check the operation
C0460
duplexer communication problem 1. engine pcb and paper feeder relay pcb makes poor contact
2. defective engine controller pcb
3. defective paper feeder relay pcb
check connector contacts between engine controller pcb and paper feeder relay
pcb; replace engine pcb or paper feeder relay pcb and check the operation
check DMM installation on the scanner main pcb and replace if faulty; if same
problem then replace the scanner main pcb and check the operation
replace the scanner main pcb and check the operation
C0640
2. defective hard disk
3. defective scanner main pcb
replace the hard disk or scanner main pcb if same problem and check the
operation
C0700
backup memory data problem B 1. broken backup memory
2. machine serial number was erased
execute Sim004 and re-enter the correct machine serial number
C0710
backup memory data problem C 1. broken backup memory
2. machine serial number was erased
execute Sim004 and re-enter the correct machine serial number
C0840
RTC pcb problem 1. defetive RTC pcb replace the RTC pcb and check the operation
C0440
C0070
C0130
C0030
C0110
ERROR CODES
C0220
C0810
C0820
C0830
C0610
abnormal communication between MM and fax board
1. poor contact between printer board & engine pcb
3. faulty printer main pcb
2. faulty scanner card or scanner main pcb
1. poor contact between fax control pcb and scanner main pcb
2. faulty fax control pcb or scanner main pcb
DESCRIPTION
fax board problem
fax board software switch checksum error
POSSIBLE CAUSES
2. defective main pcb or engine pcb
1. DMM installed incorrectly on the scanner main pcb
C0240
DMA problem
SCC microcomputer status problem
C0250
C0280
abnormal detection of fax board incompatibility
C0630
C0600
DMM memory problem
optional finisher communication problem
engine controller pcb communication problem
C0850
backup memory problem 1. defetive RTC pcb replace the RTC pcb and check the operation
replace the flash ROM or engine controller pcb and check the operation
C1010
overcurrent detection of first drawer base motor 1. defective upper drawer base motor
2. defective bottom plate elevation mechanism of 1st drawer
3. defective paper feeder main pcb
check if the bottom plate elevation mechanism of 1st drawer is manually
working; check for broken gears or couplings; replace the upper drawer base
motor; replace the paper feeder main pcb or engine controller pcb and check the
operation
C1020
overcurrent detection of second drawer base motor 1. defective lower drawer base motor
2. defective bottom plate elevation mechanism of 2nd drawer
check if the bottom plate elevation mechanism of 2nd drawer is manually
working; check for broken gears or couplings; replace the lower drawer base
operation
C1030
overcurrent detection of third drawer base motor 1. defective upper drawer base motor
2. defective bottom plate elevation mechanism of 3rd drawer
check if the bottom plate elevation mechanism of 3rd drawer is manually
operation
C1040
overcurrent detection of fourth drawer base motor 1. defective lower drawer base motor
2. defective bottom plate elevation mechanism of 4th drawer
check if the bottom plate elevation mechanism of 4th drawer is manually
operation
C1200
side registration motor problem 1. side registration motor makes poor contact
2. side registration motor is faulty
check connector on the side registration motor and repair or replace if faulty;
replace the side registration motor and check operation; if still same error then
replace the engine controller pcb
C1210
side registration home position detection error 1. side registration home position sensor makes poor contact
2. side registration home position sensor is faulty
check connector on the side registration home position sensor and repair or
replace if faulty; replace the home position sensor and check operation; if still
same error then replace the engine pcb
check connectors between the main drive motor and engine pcb and repair or
replace if faulty; check for broken gears; check if drum unit and primary transfer
unit rotate smoothly; replace the main drive motor and check operation; if still
same error then replace the engine controller pcb
C2010
main drive motor starting error check connectors between the main drive motor and engine pcb and repair or
C2020
main drive motor starting time-out error check connectors between the main drive motor and engine pcb and repair or
C2101
black developer drive motor lock check connectors between the black dev drive motor and engine pcb and repair
or replace if faulty; check if black developer rotates smoothly and check for
broken gears; replace the black dev drive motor and check operation; if still
C2102
colour developers drive motor lock check connectors between the colour developer drive motor and engine pcb and
repair or replace if faulty; check if cyan,magenta and yellow developers rotate
smoothly and check for broken gears; replace the colour dev drive motor and
check operation; if still same error then replace the engine controller pcb
C0860
C2000
1. defective flash ROM
1. poor connection between engine pcb and main drive motor
2. main drive motor is defective
1. poor connection between engine pcb and black dev drive motor
2. black developer drive motor is defective
1. poor connection between engine pcb and colour dev drive motor
2. colour developer drive motor is defective
flash ROM checksum error
main drive motor lock
black developer drive motor starting error check connectors between the black dev drive motor and engine pcb and repair
colour developers drive motor starting error check connectors between the colour developer drive motor and engine pcb and
black developer drive motor starting time-out error check connectors between the black dev drive motor and engine pcb and repair
colour developers drive motor starting time-out error check connectors between the colour developer drive motor and engine pcb and
fuser drive motor driving clock table error replace the engine controller pcb and check the operation
paper feed motor lock check connectors between the paper feed motor and engine pcb and repair or
replace if faulty; check if paper feed motor rotates smoothly and check for
broken gears; replace the paper feed motor and check operation; if still same
error then replace the engine controller pcb
paper feed motor starting error check connectors between the paper feed motor and engine pcb and repair or
paper feed motor starting time-out error check connectors between the paper feed motor and engine pcb and repair or
check/clean or replace home position sensor; lubricate scanner railings; replace
scanner motor and check operation; if still same error then replace scanner main
pcb
exposure lamp or inverter pcb if needed; replace the scanner main pcb and
check operation
check connectors between the LSU unit and engine pcb and repair or replace if
faulty; replace the LSU unit and check operation; if still same error then replace
the engine controller pcb
check/clean the transfer/separation charge corona; check for possible charge
leakage; replace separation high volatge unit and check operation; if same error
then replace the engine controller pcb
horizontal synchronized signal detection error

1. poor connection between engine pcb and laser unit ass'y
2. laser scanner unit is defective
1. poor connection between engine pcb and paper feed motor
2. paper feed motor is defective
polygon motor error

2. Paper feed motor is defective
1. poor connection between engine pcb and separation HV unit
2. separation high volatge unit is faulty
abnormal separation charger high voltage leak current
C5300
broken cleaning lamp error 1. poor connection on the cleaning lamp connector terminals
2. faulty cleaning lamp or drum unit
3. faulty engine controller pcb
check cleaning lamp continuity; replace cleaning lamp or drum unit and check
the operation; if same problem then replace the engine controller pcb
check upper thermistor and thermostat continuity and replace if necessary;
check heater lamp installation and continuity and replace if broken; if same
problem then replace the power source pcb or engine controller pcb and check
operation; perform sim163
C6010
C6030
upper fuser thermistor broken detection check upper thermistor and thermostat continuity and replace if necessary;
replace the fuser pcb or engine controller pcb and check operation; perform
sim163
C6040
upper fuser thermistor abnormal temperature detection check upper thermistor and thermostat continuity and replace if necessary;
sim163
C6100
press/heat roller heating time-out 1 check lower thermistor and thermostat continuity and replace if necessary;
check lower heater lamp installation and continuity and replace if broken; if
same problem then replace the power source pcb or engine controller pcb and
check operation; perform sim163
C6110
C6120
press/heat roller abnormal high temperature check lower thermistor and thermostat continuity and replace if necessary;
C6130
lower fuser thermistor broken detection check lower thermistor and thermostat continuity and replace if necessary;
sim163
C6140
lower fuser thermistor abnormal temperature detection check lower thermistor and thermostat continuity and replace if necessary;
sim163
C6430
oil roller unit fuse break error 1. oil roller unit detection sensor is faulty
2. defective oil roller unit fuse
3. defective harness between engine pcb and oil roller unit detection
sensor
check connection between engine pcb and oil roller unit detection sensor;
replace the oil roller unit (OL-82) and check operation; if same problem then
C7001
black toner feed motor lock 1. poor connection between black dev unit and engine pcb
2. black developer unit is faulty
check connection between engine pcb and black dev unit; replace the black
developer unit and check operation; if same problem then replace the engine
controller pcb
1. lower thermistor incorrectly installed or faulty
2. defective fuser pcb
1. upper thermistor incorrectly installed or faulty
2. broken upper fixing heater lamp
4. defective power source pcb or engine controller pcb
C6000
C6020
C6050
2. broken lower fixing heater lamp
3. lower thermostat cutout triggered
heat roller abnormal high temperature
heat roller heating time-out 2 error 1. upper thermistor incorrectly installed or faulty
heat roller heating time-out 1 error
cyan toner feed motor lock 1. poor connection between cyan dev unit and engine pcb
2. cyan developer unit is faulty
check connection between engine pcb and cyan dev unit; replace the cyan
controller pcb
magenta toner feed motor lock 1. poor connection between magenta dev unit and engine pcb
2. magenta developer unit is faulty
check connection between engine pcb and magenta dev unit; replace the
magenta developer unit and check operation; if same problem then replace the
engine controller pcb
yellow toner feed motor lock 1. poor connection between yellow dev unit and engine pcb
2. yellow developer unit is faulty
check connection between engine pcb and yellow dev unit; replace the yellow
controller pcb
black T/C sensor toner density detection error 1. poor connection between black dev unit and engine pcb
check connection between engine pcb and black dev unit; check if black dev
unit rotates smoothly; replace the black developer unit and check operation; if
same problem then replace the engine controller pcb
cyan T/C sensor toner density detection error 1. poor connection between cyan dev unit and engine pcb
check connection between engine pcb and cyan dev unit; check if cyan dev unit
rotates smoothly; replace the cyan developer unit and check operation; if same
problem then replace the engine controller pcb
magenta T/C sensor toner density detection error 1. poor connection between magenta dev unit and engine pcb
check connection between engine pcb and magenta dev unit; check if magenta
dev unit rotates smoothly; replace the magenta developer unit and check
operation; if same problem then replace the engine controller pcb
yellow T/C sensor toner density detection error 1. poor connection between yellow dev unit and engine pcb
check connection between engine pcb and yellow dev unit; check if yellow dev
unit rotates smoothly; replace the yellow developer unit and check operation; if
intermediate toner hopper toner feed error 1. poor connection between black dev unit and engine pcb
2. poor connection between feed drive pcb and engine pcb
3. black toner feed clutch is faulty
4. black toner conveying pipe is blocked
5. black toner cartridge is empty or incorrectly installed
6. black dev unit is faulty
7. defective feed drive pcb or engine controller pcb
check connection between engine pcb, feed drive pcb and black dev unit and
repair or replace if faulty; check black toner cartridge installation and see if there
is toner blockage on the conveying pipe; check if black toner feed clutch is
working fine; replace the black developer unit and check operation; if same
problem then replace the feed drive pcb or engine controller pcb and check the
operation
offset drum sensor detection timeout error 1. poor connection between drum unit and engine pcb
2. faulty drum unit
check connection between engine controller pcb and drum unit and repair or
replace if faulty; replace the drum unit or engine controller pcb and check the
operation
offset drum sensor detection error 1. poor connection between drum unit and engine pcb
2. faulty drum unit
operation

change to the correct finisher type or replace the scanner main pcb and check
the operation


C8140
perform Sim 906
perfrom Sim 906
C8220
C9530
serial number/page count data error
machine system error
1. scanner main pcb and/or scanner sub pcb is faulty
2. wrong EEPROM on the engine controller pcb
3. RTC pcb is faulty or accidentally replaced
contact service admin/technical department
C9540
RETURN TO MAIN MENU
C8180
C8170
C8210
POSSIBLE SOLUTIONS
C0110
backup memory data problem A 1. problem detected with the backup memory
2. defective engine pcb or scanner main pcb
engine pcb or scanner main pcb
C0120
drum EEPROM read error 1. drum unit connector makes poor contact
check drum unit connector terminals and repair if needed; replace drum unit or
engine pcb and check for correct operation
replace the scanner main pcb and check for correct operation; contact service
admin/technical department if still same problem
C0140
backup memory data problem 1. data damage of EEPROM contact service admin/technical department
C0150
1. defective engine controller pcb replace the engine controller pcb and check the operation
C0170
copy counts problem 1. data damage of EEPROM contact service admin/technical department
C0180
backup memory data problem B 1. correct EEPROM is not installed
install the correct EEPROM and if this doesn't resolve the problem then contact
service admin/technical department
C0210
CPU communication error 1. poor connection between engine pcb and scanner main pcb
check connection between the scanner main pcb and engine controller pcb;
replace the engine controller pcb or scanner main pcb and check the operation
same problem
check connector contacts between finisher main pcb and scanner main pcb;
replace finisher main pcb or scanner main pcb and check the operation
C0640
4. defective memory copy pcb
replace the hard disk, memory copy pcb or scanner main pcb if same problem
C0840
RTC pcb problem replace the scanner main pcb and check the operation
C0440
C0280
ERROR CODES
C0100
C0240
C0250
C0030
C0130
C0070
C0820
DESCRIPTION
fax board problem
backup memory device problem
DMA problem
POSSIBLE CAUSES
C0630
scanner main pcb backup memory device problem
C0610
C0810
SCC microcomputer status problem 1. defective scanner main pcb
C0830
abnormal detection of fax board incompatibility 1. faulty fax control pcb
1. defective scanner main pcb bitmap (DMM) problem
C0870
graphics data transfer problem 1. poor contact between fax control pcb and scanner main pcb
firmware; replace fax control pcb or scanner main pcb and check the operation
C0880
program archive problem replace the fax control pcb and check for correct operation
C0890
fax control pcb CG Font archive problem replace the fax control pcb and check for correct operation
C1010
overcurrent detection of first drawer base motor 1. defective upper drawer base motor
2. defective bottom plate elevation mechanism of 1st drawer
check if the bottom plate elevation mechanism of 1st drawer is manually
operation
C1020
overcurrent detection of second drawer base motor 1. defective lower drawer base motor
2. defective bottom plate elevation mechanism of 2nd drawer
check if the bottom plate elevation mechanism of 2nd drawer is manually
operation
C1030
overcurrent detection of third drawer base motor 1. defective upper drawer base motor
2. defective bottom plate elevation mechanism of 3rd drawer
check if the bottom plate elevation mechanism of 3rd drawer is manually
operation
C1040
overcurrent detection of fourth drawer base motor 1. defective lower drawer base motor
2. defective bottom plate elevation mechanism of 4th drawer
check if the bottom plate elevation mechanism of 4th drawer is manually
operation
C1210
side registration home position detection error 1. side registration home position sensor makes poor contact
2. side registration home position sensor is faulty
3. defective side registration motor
check connectors on the side registration home position sensor and side
registration motor and repair or replace if faulty; replace the home position
sensor and/or side registration motor and check operation; if still same error then
replace the engine pcb
check connectors between the main drive motor and engine pcb and repair or
C2010
main drive motor starting error check connectors between the main drive motor and engine pcb and repair or
C2020
main drive motor starting time-out error check connectors between the main drive motor and engine pcb and repair or
C2101
C2000
fax control pcb software switch checksum error 1. defective fax control pcb
main drive motor lock
C0860
pcb
exposure lamp or inverter pcb if needed; replace the scanner main pcb and
check operation
scanner carriage problem 1. poor contact on the home position sensor connector

polygon motor error 1. poor connection between engine pcb and laser unit ass'y
horizontal synchronized signal detection error 1. poor connection between engine pcb and laser unit ass'y
C5300
broken cleaning lamp error 1. poor connection on the cleaning lamp connector terminals
C6010
C6030
upper fuser thermistor broken detection check upper thermistor and thermostat continuity and replace if necessary;
sim163
C6040
sim163
C6100
C6110
C6120
press/heat roller abnormal high temperature check lower thermistor and thermostat continuity and replace if necessary;
C6130
lower fuser thermistor broken detection check lower thermistor and thermostat continuity and replace if necessary;
sim163
C6140
sim163
C7001
controller pcb
C7002
controller pcb
C7003
C7004
controller pcb
C6020
heat roller abnormal high temperature 1. upper thermistor incorrectly installed or faulty
C6000
C7101
C7102
C7103
C7104
C7301
operation
C7600
image density sensor problem 1. broken image density sensor wire
2. defective image density sensor
check image density sensor connector terminals; replace the primary transfer
unit and check the operation
C7610
image density measurement timing problem 1. measured value of density patch is abnormal
2. faulty density due to a mechanical cause
check the drum unit, high voltage unit, developing unit and transfer unit of
possible mechanical damage; check if drive unit rotates smoothly; check the
drive on the primary transfer unit; replace the primary transfer unit and check
the operation
C7700
2. faulty drum unit
operation
C7710
2. faulty drum unit
operation
C8000
change to the correct finisher type or replace the scanner main pcb and check
the operation
C8010
C8030
C8140
C7810
C7800
perform Sim 906
perfrom Sim 906
C8220
C9500
scanner sub pcb problem 1. scanner sub pcb is faulty
2. scanner main pcb is faulty
check the scanner sub pcb connector terminals; replace the scanner sub pcb
and /or scanner main pcb one by one
C9510
C9520
C9530
C9540
RETURN TO MAIN MENU
C8210
C8170
finisher front side registration motor problem 1. poor connection on front side reg motor
C8180
POSSIBLE SOLUTIONS
C0110
backup memory data problem A 1. problem detected with the backup memory
2. defective engine pcb or scanner main pcb
engine pcb or scanner main pcb
C0121
EEPROM read error (drum pwb K) 1. black process unit connector makes poor contact
2. defective black process unit
check black process unit connector terminals and repair if needed; replace the
black process unit or engine pcb and check for correct operation
C0122
EEPROM read error (drum pwb C) 1. cyan process unit connector makes poor contact
2. defective cyan process unit
check cyan process unit connector terminals and repair if needed; replace the
cyan process unit or engine pcb and check for correct operation
C0123
EEPROM read error (drum pwb M) 1. cyan process unit connector makes poor contact
check magenta process unit connector terminals and repair if needed; replace
the magenta process unit or engine pcb and check for correct operation
C0124
EEPROM read error (drum pwb Y) 1. yellow process unit connector makes poor contact
2. defective yellow process unit
check yellow process unit connector terminals and repair if needed; replace the
yellow process unit or engine pcb and check for correct operation
replace the scanner main pcb and check for correct operation; contact service
admin/technical department if still same problem
C0140
backup memory (EEPROM) data problem 1. data damage of EEPROM contact service admin/technical department
C0150
replace the engine controller pcb and check for correct operation; contact
service admin/technical department if still same problem
C0160
1. problem with backup memory data main switch off/on and run sim 020 to initialise backup memory; if still same
C0170
copy counts problem 1. data damage of EEPROM contact service admin/technical department
C0180
backup memory data problem B 1. correct EEPROM is not installed
C0210
CPU communication error 1. poor connection between engine pcb and scanner main pcb
check connection between the scanner main pcb and engine controller pcb;
replace the engine controller pcb or scanner main pcb and check the operation
same problem
C0310
LPH drive pcb communication error 1. poor connection between engine pcb and LPH drive pcb
2. defective LPH drive pcb
check connection between LPH drive pcb and engine pcb and repair or replace
if faulty; replace the LPH drive pcb or engine controller pcb and check the
operation
C0420
paper feeder communication error 1
(upper cassette)
1. poor connection between engine pcb and paper feed main pcb
check connection between paper feed main pcb and engine pcb and repair or
replace if faulty; replace the paper feed main pcb and check operation; if still
C0100
C0030
scanner main pcb backup memory device problem
C0280
C0250
C0240
C0070
ERROR CODES
backup memory device problem (engine controller)
POSSIBLE CAUSES
DESCRIPTION
fax board problem
abnormal detection of fax board incompatibility 1. faulty fax control pcb
C0130
backup memory (EEPROM) device problem 1. data damage of EEPROM
backup memory data problem (engine controller)
check connection between finisher main pcb and engine pcb and repair or
replace if faulty; replace the finisher main pcb and check operation; if still same
C0500
(lower cassette)
C0600
check DMM installation on the scanner main pcb and replace if faulty; if same
problem then replace the scanner main pcb and check the operation
C0640
4. defective memory copy pcb
replace the hard disk, memory copy pcb or scanner main pcb if same problem
C0700
paper feeder EEPROM error 1
(upper cassette)
C0710
(lower cassette)
C0750
document finisher EEPROM error check connection between finisher main pcb and engine pcb and repair or
C0840
RTC pcb problem replace the scanner main pcb and check the operation
C0870
graphics data transfer problem 1. poor contact between fax control pcb and scanner MP pcb
3. defective scanner MP pcb
check connection between fax control pcb and scanner MP pcb; upgrade fax
firmware; replace fax control pcb or scanner MP pcb and check the operation
C0880
program archive problem replace the fax control pcb and check for correct operation
C0890
fax control pcb CG Font archive problem replace the fax control pcb and check for correct operation
C0951
LPH current correction EEPROM error (Black) 1. defective EEPROM of LPH drive pcb
rewrite the correction data; if stillsame problem then replace the LPH drive
pcband check the operation
C0952
LPH current correction EEPROM error (Cyan) 1. defective EEPROM of LPH drive pcb
C0953
LPH current correction EEPROM error (Magenta) 1. defective EEPROM of LPH drive pcb
C0954
LPH current correction EEPROM error (Yellow) 1. defective EEPROM of LPH drive pcb
C1010
cassette lift motor error 1. defective cassette lift motor
2. defective bottom plate elevation mechanism
check if the bottom plate elevation mechanism is manually working; check for
broken gears or couplings; replace the cassette lift motor; replace engine
controller pcb and check the operation
DMM memory problem
C0820
C0830
C0440
C0610
C0630
1. DMM installed incorrectly on the scanner main pcb
fax control pcb flash ROM program area checksum error
DMA problem 1. defective scanner main pcb
C0810
C0860
SCC microcomputer status problem 1. defective scanner main pcb
fax control pcb software switch checksum error 1. defective fax control pcb
C1100
paper feeder upper lift motor error (PF645)
(upper cassette of option 1500 sheet paper feeder)
2. upper paper feed lift limit switch is faulty
4. defective paper feed upper lift motor
check connections on the upper paper feed lift motor and lift limit switch; check
for possible broken gears or couplings; check if bottom plate elevation
mechanism works smoothly; replace the upper paper feed lift motor or lift limit
switch and check the operation; if same problem then replace the engine
controller pcb
C1110
paper feeder middle lift motor error (PF645)
(middle cassette of option 1500 sheet paper feeder)
1. poor contact on the middle lift motor connector terminals
2. middle paper feed lift limit switch is faulty
4. defective paper feed middle lift motor
check connections on the middle paper feed lift motor and lift limit switch; check
mechanism works smoothly; replace the middle paper feed lift motor or lift limit
controller pcb
C1120
paper feeder lower lift motor error (PF645)
(lower cassette of option 1500 sheet paper feeder)
1. poor contact on the lower lift motor connector terminals
2. lower paper feed lift limit switch is faulty
4. defective paper feed lower lift motor
check connections on the lower paper feed lift motor and lift limit switch; check
mechanism works smoothly; replace the lower paper feed lift motor or lift limit
controller pcb
C1130
paper feeder lift motor error (PF647)
(cassette of 3000 sheet paper feeder)
1. poor contact on the lift motor connector terminals
2. paper feed lift limit switch is faulty
4. defective paper feed lift motor
check connections on the paper feed lift motor and lift limit switch; check for
possible broken gears or couplings; check if bottom plate elevation mechanism
works smoothly; replace the paper feed lift motor or lift limit switch and check
C1140
right deck lift motor error (PF647)
(right deck unit of 3000 sheet paper feeder)
1. poor contact on the right deck lift motor connector terminals
2. right deck lift limit switch is faulty
4. defective right deck lift motor
check connections on the right deck lift motor and lift limit switch; check for
works smoothly; replace the right deck lift motor or lift limit switch and check the
C1150
left deck lift motor error (PF647)
(left deck unit of 3000 sheet paper feeder)
1. poor contact on the left deck lift motor connector terminals
2. left deck lift limit switch is faulty
4. defective left deck lift motor
check connections on the left deck lift motor and lift limit switch; check for
works smoothly; replace the left deck lift motor or lift limit switch and check the
C1160
paper feeder lift motor error
(upper 500 sheet paper feeder)
controller pcb
C1170
paper feeder lift motor error
(lower 500 sheet paper feeder)
controller pcb
C1200
duplex side registration motor error 1. defective duplex side registration home position sensor
2. defective duplex side registration motor
check duplex unit insertion if properly connected; clean the side registration
home position sensor and replace if faulty; replace the duplex side registration
motor and check the operation; if still same problem then replace the engine
controller pcb
C2101
developing K/fuser motor error check connectors between the developing K/fuser motor and engine pcb and
repair or replace if faulty; check for broken gears; replace the developing K/fuser
motor and check operation; if still same error then replace the engine controller
pcb
1. poor connection between engine pcb and developing K/fuser
motor
2. defective developing K/fuser motor
C2102
developing CMY motor error check connectors between the developing CMY motor and engine pcb and
repair or replace if faulty; check for broken gears; replace the developing CMY
pcb
C2201
drum motor K error check connectors between the drum motor K and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor K and check
operation; if still same error then replace the engine controller pcb
C2202
drum motor C error check connectors between the drum motor C and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor C and check
C2203
drum motor M error check connectors between the drum motor M and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor M and check
C2204
drum motor Y error check connectors between the drum motor Y and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor Y and check
C2500
paper feed motor error check connectors between the paper feed motor and engine pcb and repair or
C2600
paper feeder main motor error
(option PF645 or PF647)
check connectors between the option paper feeder main motor and engine pcb
and repair or replace if faulty; check if option paper feeder main motor rotates
smoothly and check for broken gears; replace the option paper feeder main
pcb
C2700
transfer roller lift motor error check connectors between the transfer roller lift motor and engine pcb and repair
or replace if faulty; check if transfer roller lift motor rotates smoothly and check
for broken gears; replace the transfer roller lift motor and check operation; if still
C2710
waste toner box motor error 1. overload on the waste toner box motor
2. defective waste toner box motor
check for solidified toner on the waste toner box; replace the waste toner box
motor and check operation; if still same problem then replace the engine
controller pcb
pcb
exposure lamp or inverter pcb if needed; replace the scanner sub pcb and/or
CCD pcb and check operation
C5100
main high voltage error check/clean the main charge coronas; check if terminal contacts on high voltage
unit are deformed; replace the main charger units and check the operation; is
same error then replace the high voltage unit
C5301
eraser lamp K break error 1. black process unit is not properly inserted and connected
2. defective eraser lamp K
check the black process unit insertion and repair if needed; replace the black
process unit and check operation; if still same problem then replace the engine
controller pcb
3. deformed terminal contacts on high volatge unit
1. poor connection between engine pcb and developing CMY motor
2. defective developing CMY motor
1. poor connection between engine pcb and drum motor K
2. defective drum motor K
1. poor connection between engine pcb and drum motor C
2. defective drum motor C
1. poor connection between engine pcb and drum motor M
2. defective drum motor M
1. poor connection between engine pcb and drum motor Y
2. defective drum motor Y
C3200
4. defective scanner sub pcb and/or CCD pcb
1. poor connection between engine pcb and option paper feeder
main motor
2. paper feeder main motor is defective
1. poor connection between engine pcb and transfer roller lift motor
2. transfer roller lift motor is defective
C3100
C5302
eraser lamp C break error 1. cyan process unit is not properly inserted and connected
2. defective eraser lamp C
check the cyan process unit insertion and repair if needed; replace the cyan
controller pcb
C5303
eraser lamp M break error 1. magenta process unit is not properly inserted and connected
2. defective eraser lamp M
check the magenta process unit insertion and repair if needed; replace the
magenta process unit and check operation; if still same problem then replace
C5304
eraser lamp Y break error 1. yellow process unit is not properly inserted and connected
2. defective eraser lamp Y
check the yellow process unit insertion and repair if needed; replace the yellow
controller pcb
check upper heater lamp installation and continuity and replace if broken; if
problem then replace the fuser pcb, power source pcb or engine controller pcb
and check operation; perform sim163
C6030
upper fuser thermistor break error check upper thermistor and thermostat continuity and replace if necessary;
C6050
C6100
lower fuser heater break error check lower thermistor and thermostat continuity and replace if necessary;
C6120
check lower thermistor and thermostat continuity and replace if necessary;
C6130
lower fuser thermistor break error check lower thermistor and thermostat continuity and replace if necessary;
C6150
C6400
C6410
fuser unit insertion error 1. fuser unit inserted incorrectly or poor connection
damaged
C6420
fuser fuse cut error 1. fixing unit connector inserted incorrectly
thermistor continuity and replace if damaged or broken; if still same problem
then replace engine controller pcb
C7001
toner motor K error 1. defective toner motor K
replace the toner motor K and check operation; if same problem then replace
lower fuser thermistor high temperature detection error
3. lower fuser thermostat cutout triggered
1.lower thermistor incorrectly installed or faulty
C6020
upper fuser thermistor high temperature detection error 1. upper thermistor incorrectly installed or faulty
C6000
upper fuser heater lamp break 1. upper thermistor incorrectly installed or faulty
3. upper fuser thermostat cutout triggered
C7002
toner motor C error 1. defective toner motor C
replace the toner motor C and check operation; if same problem then replace
C7003
toner motor M error 1. defective toner motor M
replace the toner motor M and check operation; if same problem then replace
C7004
toner motor Y error 1. defective toner motor Y
replace the toner motor Y and check operation; if same problem then replace
C7101
toner sensor K error 1. defective toner sensor K
replace the black process unit and check operation; if same problem then
C7102
toner sensor C error 1. defective toner sensor C
replace the cyan process unit and check operation; if same problem then
C7103
toner sensor M error 1. defective toner sensor M
replace the magenta process unit and check operation; if same problem then
C7104
toner sensor Y error 1. defective toner sensor Y
replace the yellow process unit and check operation; if same problem then
C7200
broken internal thermistor wire 1. broken internal thermistor wire
check continuity on the thermistor; replace the engine controller pcb and check
the operation
C7210
shorted internal thermistor wire 1. shorted internal thermistor wire
the operation
C7301
toner hopper error (black process unit) 1. black toner container is not installed or not inserted correctly
check black toner cartridge installation; if same problem then replace engine
controller pcb
C7302
toner hopper error (cyan process unit) 1. cyan toner container is not installed or not inserted correctly
check cyan toner cartridge installation; if same problem then replace engine
controller pcb
C7303
toner hopper error (magenta process unit) 1. magenta toner container is not installed or not inserted correctly
check magenta toner cartridge installation; if same problem then replace engine
controller pcb
C7304
toner hopper error (yellow process unit) 1. yellow toner container is not installed or not inserted correctly
check yellow toner cartridge installation; if same problem then replace engine
controller pcb
C7420
transfer belt unit insertion error 1. transfer belt unit connector inserted incorrectly
2. defective transfer belt unit
check transfer belt unit connection; replace the transfer belt unit and check the
operation
C7600
toner D sensor problem 1. defective toner D sensors 1 and 2
check the toner D sensors connector terminals; replace the transfer belt unit
and check the operation; if same problem then replace the engine controller pcb
C7610
the operation
C7620
colour registration timing error 1. faulty density due to a mechanical cause
possible mechanical damage; check if drive unit rotates smoothly; replace the
engine controller pcb and check the operation
temperature thermistor and replace if needed; replace the engine controller pcb
and check operation
and check operation
C8010
C8020
C7810
C7800
C8030
finisher main pcb and check the operation; perform sim 906
C8040
finisher main pcb and check the operation; perform sim 906
C8140
error then replace the finisher main pcb; perform sim 906
C8150
makes poor contact
sensor
replace the finisher main pcb; perform sim 906
same error then replace the finisher main pcb; perform sim 906
same error then replace the finisher main pcb; perform sim 906
C8190
replace the finisher main pcb; perform sim 906
and check operation; if still same error then replace the finisher main pcb;
perform sim 906
C8220
sensor and check operation; if still same error then replace the finisher main
pcb; perform sim 906
C8230
and check operation; if still same error then replace the finisher main pcb;
perform sim 906
C8210
C8170
position sensor
C8180
document finisher rear upper side registration guide problem 1. loose connections on the rear upper side registration guide motor
position sensor
sensor
document finisher front stapler problem 1. loose connections on the front stapler motor and home position
sensor
sensor
sensor
C8240
sensor and check operation; if still same error then replace the finisher main
pcb; perform sim 906
C8300
replace the centerfold unit main pcb or finisher main pcb; perform sim 906
C8310
problem
C8320
main pcb
C8330
C9500
C9510
C9520
C9530
C9540
C9550
RETURN TO MAIN MENU
position sensor
sensor
POSSIBLE SOLUTIONS
re-install fax firmware and check the operation; if still same error then replace
the fax control pcb
C0110
backup memory data problem 1. problem detected with the backup memory
the main pcb
C0150
C0160
1. problem with backup memory data main switch off/on and run sim 020 to initialise backup memory; if still same
C0170
copy counts problem 1. data damage of EEPROM
replace the main pcb and check the operation; if same error then contact service
admin/technical department
C0180
backup memory data problem 1. correct EEPROM is not installed
C0210
CPU communication error 1. poor connection between engine pcb and main pcb
2. defective main controller pcb
check connection between the main pcb and engine controller pcb; replace the
engine controller pcb or main pcb and check the operation
C0220
communication problem between scanner pcb and engine pcb 1. poor connections between scanner pcb,engine pcb and main pcb
check connections between scanner pcb, engine pcba nd main pcb and replace
or repair if needed; replace the scanner pcb, engine pcb or main pcb and check
the operation
same problem
check connection between scanner network board and main pcb; replace
scanner network card or main pcb and check the operation
check connection between fax control pcb and main pcb; upgrade fax firmware;
replace fax board or main pcb and check the operation
C0330
communication problem between main pcb and engine pcb check connection between engine pcb and main pcb; replace engine pcb or
main pcb and check the operation
C0410
DP communication problem
(optional DP)
1. poor connection between DP and machine
2. defective DP drive pcb
check connection between DP drive pcb and scanner pcb and repair or replace
if faulty; replace the DP drive pcb and/or scanner pcb and check operation
C0420
paper feeder communication error
(optional paper feeder)
C0640
replace the hard disk or main pcb if same problem and check the operation
re-install the fax firmware; if same error then replace the fax control pcb and
check for correct operation
C0250
scanner network board communication problem 1. poor contact between scanner board and main board
2. faulty scanner network card or main pcb
1. defective main pcb DMA problem
C0630
1. poor contact between fax control pcb and main pcb
2. faulty fax control pcb or main pcb
communication problem between fax control pcb and main
pcb
C0280
C0240
main pcb backup memory device problem
C0070
abnormal detection of fax board incompatibility
POSSIBLE CAUSES
1. faulty fax software
DESCRIPTION
fax board problem
1. poor contact between engine pcb and main pcb
2. faulty engine pcb or main pcb
C0440
1. corrupted fax firmware
C0610
ERROR CODES
C0100
C0030
C0820
C0840
RTC pcb problem replace the main pcb and check the operation
C0870
problem
1. poor contact between fax control pcb and main pcb
check connection between fax control pcb and main pcb; upgrade fax firmware;
replace fax control pcb or main pcb and check the operation
C0880
program archive problem re-install the fax firmware; if same error then replace the fax control pcb and
C0890
fax control pcb CG Font archive problem re-install the fax firmware; if same error then replace the fax control pcb and
C0920
fax file system error 1. defective fax control pcb replace the fax control pcb and check for correct operation
C1010
lift motor 1 problem 1. poor contact on the lift motor 1 connector terminals
2. lift motor limit switch 1 is faulty
3. broken gears or coupling of the lift motor 1
check connections on the lift motor 1 and lift limit switch 1; check for possible
broken gears or coupling; swap lift motor or switch with another tray and check
operation; replace lift motor 1 or lift limit switch 1 if faulty; run SM906
C1020
operation; replace lift motor 2 or lift limit switch 2 if faulty; run SM906
C1030
paper feeder lift motor 1 error (PF710)
(optional 1000 sheet paper feeder)
1. poor contact on the paper feed lift motor 1 connector terminals
2. paper feeder lift motor limit switch 1 is faulty
3. broken gears or coupling of the paper feed lift motor 1
check connections on the paper feed lift motor 1 and lift limit switch 1; check for
possible broken gears or coupling; replace paper feed lift motor 1 or lift limit
switch 1 and check operation; run SM906
C1040
1. poor contact on paper feed lift motor 2 connector terminals
C1100
C1110
C1120
paper feeder left lift position problem
1. paper feeder left lift doesn't rise properly
2. defective paper feed lift switch 2
3. defective paper feeder lift motor 1
check for broken gears or belts on the elevation mechanism and replace if
faulty; replace the lift motor 1 or lift switch 2 and check the operation; if same
error then replace the paper feed main pcb
C1130
paper feeder right lift position problem
1. paper feeder right lift doesn't rise properly
C1900
paper feeder EEPOM error
1. poor connection between paper feed main pcb and engine pcb
check connection between the paper feed main pcb and engine pcb; replace the
paper feed main pcb and check the operation; if still same error then replace the
engine pcb
fax control pcb flash ROM program area checksum error
C0830
C0860
C1950
transfer belt unit EEPROM error 1. poor connection between transfer belt unit pcb and engine pcb
check connection between the transfer belt unit and engine pcb; replace the
transfer belt unit and check the operation; if still same error then replace the
engine pcb
C2101
paper feed/developing motor Bk error check connectors between the paper feed/developing motor Bk and engine pcb
and repair or replace if faulty; check for broken gears; replace the paper
feed/developing motor Bk and check operation; if still same error then replace
C2102
developing motor CMY error check connectors between the developing motor CMY and engine pcb and
repair or replace if faulty; check for broken gears; replace the developing motor
CMY and check operation; if still same error then replace the engine controller
pcb
C2201
drum motor K error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor K
and check operation; if still same error then replace the motor relay pcb or
C2202
drum motor C error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor C
C2203
drum motor M error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor M
C2204
drum motor Y error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor Y
C2300
fuser motor error check connectors between the fuser motor and engine pcb and repair or replace
if faulty; check for broken gears or couplings; replace the fuser motor and check
C2400
eject motor error check connectors between the eject motor and engine pcb and repair or replace
if faulty; check for broken gears or couplings; replace the eject motor and check
C2500
MP motor error check connectors between the MP motor and engine pcb and repair or replace if
faulty; check for broken gears or couplings; replace the MP motor and check
C2600
paper feeder paper conveying motor error
(option paper feeder unit)
check connectors between the paper feed main pcb and engine pcb and repair
or replace if faulty; check for broken gears or couplings; replace the paper feed
paper conveying error and check operation; if still same error then replace the
paper feed main pcb or engine controller pcb
C2800
waste toner motor error check connectors between the waste toner motor and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the waste toner
pcb
2. defective paper feed paper conveying motor
4. defective paper feed main pcb or engine controller pcb
1. poor connection between engine pcb and waste toner motor
2. Defective waste toner motor
1. poor connection between engine pcb and motor relay pcb
4. defective motor relay pcb or engine controller pcb
1. poor connection between engine pcb and paper feed/developing
motor BK
3. defective paper feed/developing motor Bk
1. poor connection between engine pcb and fuser motor
1. poor connection between engine pcb and eject motor
2. defective eject motor
1. poor connection between engine pcb and developing motor CMY
3. defective developing motor CMY
1. poor connection between engine pcb and MP motor
2. defective MP motor
scanner motor and check operation; if still same error then replace scanner pcb
exposure lamp or inverter pcb if needed; replace the scanner pcb and/or CCD
pcb and check operation

exposure lamp or inverter pcb if needed; replace CCD unit or SHD pcb and
check the operation
backup memory read/write error ( scanner pcb) 1. defective backup RAM on scanner pcb
backup memory data error ( scanner pcb) 1. problem with the backup memory data on scanner pcb

replace engine board or power supply board and check the operation

BD initialisation problem check poygon motor connector terminals; check/replace Laser unit (LSU);

main high voltage Bk error check charge roller unit installation for black and reseat properly; if same error
then replace the black charge roller unit
main high voltage C error check charge roller unit installation for cyan and reseat properly; if same error
then replace the cyan charge roller unit
main high voltage M error check charge roller unit installation for magenta and reseat properly; if same
error then replace the magenta charge roller unit
main high voltage Y error check charge roller unit installation for yellow and reseat properly; if same error
then replace the yellow charge roller unit
eraser lamp Bk break error 1. black process unit is not properly inserted and connected
controller pcb
controller pcb
controller pcb
2. defective polygon motor or Laser unit
1. defective Laser diode
2. defective laser unit
1. charger roller unit for BK incorrectly installed
2. defective black charge roller unit

4. defective scanner pcb and/or CCD pcb
1. charger roller unit for C incorrectly installed
2. defective cyan charge roller unit
1. charger roller unit for M incorrectly installed
2. defective magenta charge roller unit
1. charger roller unit for Y incorrectly installed
2. defective yellow charge roller unit
check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if
necessary; check heater lamps 1/2 installation and continuity and replace if
broken; if same problem then replace the power source pcb or engine controller
pcb and check operation; perform sim163
C6010
abnormally high fuser thermistor temperature check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if
pcb and check operation; perform sim163
check fuser thermistors 1/3 continuity and replace if necessary; check heater
lamps 1/3 installation and continuity and replace if broken; if same problem then
replace the power source pcb or engine controller pcb and check operation;
perform sim163
C6030
fuser thermistor 1/3 break error check fuser thermistors 1/3 continuity and replace if necessary; check heater
replace the power source pcb or engine controller pcb and check operation;
perform sim163
C6050
abnormally low fuser thermistor 3 temperature check heater lamps 1/2 installation and continuity and replace if broken; if same
C6100
fuser heater 3 break check fuser thermistors 2 and fuser thermostat 2 continuity and replace if
necessary; check heater lamp 3 installation and continuity and replace if broken;
if same problem then replace the power source pcb or engine controller pcb and
C6120
check fuser thermistors 2 continuity and replace if necessary; if same problem
then replace the power source pcb or engine controller pcb and check operation;
perform sim163
C6130
fuser thermistor 2 break error check fuser thermistors 2 and fuser thermostat 2 continuity and replace if
C6400
C7000
toner motor problem 1. toner motor connectors makes poor contact
3. defective CMYK toner motors
check for visual damage on the gears and couplers; run Sim 135 and if the toner
motor doesn't work then replace the toner mootor for CMYK respectively; f still
same error then replace the engine controller pcb and check the operation
C7101
toner sensor BK error 1. defective toner sensor K
replace the black developer unit and check operation; if same problem then
C7102
replace the cyan developer unit and check operation; if same problem then
C7103
replace the magenta developer unit and check operation; if same problem then
C7104
replace the yellow developer unit and check operation; if same problem then
C7200
broken internal thermistor wire 1. defective laser scanner unit
check continuity on the thermistor; replace the laser scanner unit or engine
C7210
shorted internal thermistor wire 1. defective laser scanner unit
C6000
fuser heater 1/2 break 1. fuser thermistors 1/2 incorrectly installed or faulty
2. broken fixing heaters 1/2
3. fuser thermostat 1 cutout triggered
1. fuser thermistor 2 incorrectly installed or faulty
2. broken fixing heater 3
C6020
abnormally high fuser thermistor 2 temperature
1. fuser thermistors 1/3 incorrectly installed or faulty
abnormally high fuser thermistor 1/3 temperature
C7220
broken internal thermistor 2 wire 1. broken internal thermistor 2 wire
the operation
C7230
shorted internal thermistor 2 wire 1. shorted internal thermistor 2 wire
the operation
C7240
the operation
C7250
the operation
C7401
uninstalled developing unit black (K) 1. black developer unit not installed
2. faulty black developer unit
check black developer unit insertion and replace if faulty
C7402
uninstalled developing unit cyan (C) 1. cyan developer unit not installed
2. faulty cyan developer unit
check cyan developer unit insertion and replace if faulty
C7403
uninstalled developing unit magenta (M) 1. magenta developer unit not installed
2. faulty magenta developer unit
check magenta developer unit insertion and replace if faulty
C7404
uninstalled developing unit yellow (Y) 1. yellow developer unit not installed
2. faulty yellow developer unit
check yellow developer unit insertion and replace if faulty
C7411
uninstalled drum unit black (K) 1. black drum unit not installed
2. faulty black drum unit
check black drum unit insertion and replace if faulty
C7412
uninstalled drum unit cyan (C) 1. cyan drum unit not installed
2. faulty cyan drum unit
check cyan drum unit insertion and replace if faulty
C7413
uninstalled drum unit magenta (M) 1. magenta drum unit not installed
2. faulty magenta drum unit
check magenta drum unit insertion and replace if faulty
C7414
uninstalled drum unit yellow (Y) 1. yellow drum unit not installed
2. faulty yellow drum unit
check yellow drum unit insertion and replace if faulty
C7420
uninstalled transfer unit 1. transfer unit not installed
2. faulty transfer unit
check transfer unit insertion and replace the unit if faulty
and check operation
and check operation
C7901
drum BK EEPROM error 1. black drum unit makes poor contact
2. defective black drum pcb
check the black drum unit installation; replace the black drum unit and check the
operation
C7902
drum C EEPROM error 1. cyan drum unit makes poor contact
2. defective cyan drum pcb
check the cyan drum unit installation; replace the cyan drum unit and check the
operation
C7903
drum M EEPROM error 1. magenta drum unit makes poor contact
2. defective magenta drum pcb
check the magenta drum unit installation; replace the magenta drum unit and
check the operation
C7904
drum Y EEPROM error 1. yellow drum unit makes poor contact
2. defective yellow drum pcb
check the yellow drum unit installation; replace the yellow drum unit and check
the operation
C7911
developing unit BK EEPROM error 1. black developing unit makes poor contact
2. defective black developing unit pcb
check the black developing unit installation; replace the black developing unit
C7912
developing unit C EEPROM error 1. cyan developing unit makes poor contact
2. defective cyan developing unit pcb
check the cyan developing unit installation; replace the cyan developing unit and
check the operation
C7913
developing unit M EEPROM error 1. magenta developing unit makes poor contact
2. defective magenta developing unit pcb
check the magenta developing unit installation; replace the magenta developing
C7914
developing unit Y EEPROM error 1. yellow developing unit makes poor contact
2. defective yellow developing unit pcb
check the yellow developing unit installation; replace the yellow developing unit
C8020
C7810
C7800
C8030
finisher tray upper limit detection problem (option DF730) 1. tray upper limit sensor makes poor contact
C8050
mode
C8060
mode
C8070
C8140
upper/lower sensors; replace the finisher main pcb and check the operation;
perform Sim 906 for both finishers
check/replace the adjustment home position sensor if faulty. replace the finisher
main pcb for the type of finisher attached and check the operation; perform Sim
906
registration motor 2 if faulty; replace the finisher main pcb and check the
type of finisher attached and check the operation; perform Sim 906
C8220
stapler moving motor 2 error (DF710) check stapler moving motor 2 connection; replace stapler moving motor 2 if
stapler unit is broken; replace the finisher main pcb and check the operation;
perform Sim 906
C8230
pcb and check operation; perform Sim 906
C8300
C8310
BF710)
C8210
stapler moving motor 1 error (DF710)
3. stapler is blocked by staple or is broken (DF730)
C8170
C8180
Side registration motor 2 problem (option DF710) 1. poor contact in the connector terminals
2. side registration motor 2 is faulty
C8320
BF710)
finisher main pcb and check the operation; perform Sim 906
C8330
the centerfold unit main pcb or finisher main pcb and check the operation;
perform Sim 906
C8340
C8350
BF710)
C8360
C8440
pcb and check the operation; perform Sim 906
C8460
C8500
or finisher main pcb and check the operation; perform Sim 906 to reset the
code
C8510
mailbox drive motor problem (option MT710) check connection in the mailbox drive motor; replace the mailbox drive motor if
C8900
the operation; perform Sim 906 if applicable
C8910
C8920
C8930
main pcb or finisher main pcb and check the operation; perform Sim 906 if
applicable
C9060
DP EEPROM error (option DP710) 1. DP EEPROM is damaged
2. DP drive pcb is faulty
check and replace the DP drive pcb and check the operation
C9500
no description contact service admin/technical department contact service admin/technical department
C9510
C9520

RETURN TO MAIN MENU
RETURN TO MAIN MENU
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
replace engine pcb and check the operation
error then replace backup RAM or engine pcb and check operation
check connection between main pcb and engine pcb and fix or replace if
needed; replace either the main pcb or engine pcb and check the operation
C0220
communication problem between main pcb and operation unit
pcb
check connection between main pcb and operation unit pcb and fix or replace if
needed; replace either the main pcb or operation unit pcb and check the
operation
exposure lamp or inverter pcb if needed; replace scanner board or engine board
check/replace engine board or power supply pcb
temperature thermistor and if faulty then replace the operation panel
ERROR CODES
C4000
C4010
C0160
C0150
C0170
C0210
C0180
C2000
C0800
broken external temperature thermistor 1. defective external temperature thermistor
2. poor connection on operation pcb where the thermistor is
C3200
drive motor problem
DESCRIPTION
communication problem between main pcb and engine pcb
3. defective scanner board or engine board
1. poor connection between main pcb and operation unit pcb
C6000
C6020
C6050
C6400
C3100
C7800
POSSIBLE CAUSES
RETURN TO MAIN MENU
C7990
CF ---
C7810
C7980
controller system error
POSSIBLE SOLUTIONS
check motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace drive motor
if needed
check polygon motor connector terminals; check/replace Laser unit
(LSU); check/replace main pcb
C5300
eraser lamp error 1. defective eraser lamp
replace the eraser lamp or engine pcb and check the operation
check thermistor and thermostat continuity and replace if
necessary; check heater lamp installation and continuity and
replace if needed; if same error then replace the bias pcb, power
supply pcb or engine pcb and check the operation
shake the process unit side by side and replace if needed; if same
error then replace overflow sensor or the engine board and check
the operation
shake the process unit side by side and replace if needed; if same
error then replace overflow sensor or the engine board and check
the operation
F010
controller checksum error 1. defective main pcb replace main pcb and check the operation
F020
controller RAM read/write error 1. DMM expansion memory is faulty
remove the expansion DMM and check operation; if same error
then replace the main pcb
RETURN TO MAIN MENU
laser scanner unit (polygon motor) error
C7980
C7990
DESCRIPTION
5. defective bias pcb, power supply pcb or engine pcb
waste toner full (total count is more than 100K)
main motor error
1. page count is nearly 100k
2. waste toner detetction is full on process unit
3. defective overflow sensor or engine pcb
POSSIBLE CAUSES
fuser unit error
C4000
C4200
C2010
ERROR CODES
C6110
waste toner full (total count is less than 100K)
laser scanner unit (pin photo diode) error
RETURN TO MAIN MENU
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
check harness connection between engine/high voltage pcb and
main motor and replace or repair if needed; check for broken
gears on drive unit; replace the main motor and check operation; if
same error then replace the engine/high voltage unit
laser scanner unit and replace or repair if needed; replace the
laser scanner unit and check operation; if same error then replace
the engine/high voltage unit
main controller board and replace or repair if needed; replace the
the engine/high voltage unit or main controller board
6000
broken heater lamp error 1. defective fuser thermistor
2. broken thermal cutout or heater lamp
3. defective engine/high voltage pcb
check thermistor installation and continuity; check thermal cutout
and heater lamp continuity and replace if broken; replace the
engine/high voltage pcb and check the operation
check thermistor installation and continuity and replace if faulty;
replace the engine/high voltage pcb and check the operation
6050
broken fuser thermistor check thermistor installation and continuity and replace if faulty;
6400
zero cros signal error 1. defective power supply pcb
replace the engine/high voltage pcb or power supply pcb and
check the operation
shake the drum unit side by side and replace if needed; if same
error then replace waste toner full sensor or the engine/high
voltage pcb and check the operation
F040
Main - Engine communication error 1. defective main controller board
replace the main controller board or engine/high voltage unit and
check the operation
F050
engine checksum error 1. defective engine/high voltage pcb replace the engine/high voltage unit and check the operation
RETURN TO MAIN MENU
4200
2000
7990
1. defective harness between engine/high voltage pcb and
main motor
4. defective engine/high voltage unit
1. defective fuser thermistor
4000
main motor error
6010
POSSIBLE CAUSES ERROR CODES
3. defective waste toner full sensor
fuser low temperature
DESCRIPTION
laser scanner unit
2. defective main controller board
laser scanner unit
2. defective plygon motor on laser scanner unit
7980
POSSIBLE SOLUTIONS
replace fax control pcb and check the operation
C0070
fax control pcb incompatibility detection problem 1. fax firmware installed is not the correct software
reinstall fax firmware and check operation; if still same error then replace fax
control pcb
replace engine pcb and check the operation
C0160
error then replace backup RAM or engine pcb and check operation
C0170
C0180
C0210
C0220
communication problem between main pcb and operation unit
pcb
check connection between main pcb and operation unit pcb and fix or replace if
needed; replace either the main pcb or operation unit pcb and check the
operation
C0280
communication problem between fax control pcb and main
pcb
1. poor connection between fax control pcb and main pcb
check connection between main pcb and fax control pcb and fix or replace if
needed; replace either the main pcb or fax control pcb and check the operation
C0800
C0830
flash ROM program area checksum error replace fax control pcb and check the operation
C0870
problem
replace fax control pcb or main pcb and check the operation
C0880
fax control pcb program archive problem replace fax control pcb and check the operation
C0920
fax file system error replace fax control pcb and check the operation
C2000
C3100
C3200
exposure lamp or inverter pcb if needed; replace scanner board or engine board
C4000
C4010
drive motor problem
C0150
backup memory read/write problem (engine board) 1. defective backup RAM
POSSIBLE CAUSES
1. poor connection between main pcb and operation unit pcb
DESCRIPTION
ERROR CODES
C0030
communication problem between main pcb and engine pcb
C6000
C6020
C6050
C6400
C7800
C7810
C7980
C7990
CF010
ROM checksum error replace main pcb and check for proper operation
CF012
ROM checksum error replace main pcb and check for proper operation
CF1--
CF2--
CF3--
CF5--
CF6--
CF7--
RETURN TO MAIN MENU
CF4--
controller system error 1. defective main pcb
CF ---
controller system error 1. defective main pcb
CF8--
POSSIBLE SOLUTIONS
check connection between the main pcb and engine control pcb;
replace engine control pcb or main pcb and check the operation
check motor connector; check for broken gears; check if drive
rotates smoothly;lubricate gears and bushings; replace drive motor
if needed
E3
laser beam detection error check polygon motor connector terminals; check/replace Laser unit
E4
fuser heater error check thermistor and thermostat continuity and replace if
necessary; check heater lamp installation and continuity and
replace if needed; if same error then replace the power supply pcb
or engine pcb and check the operation
1. defective eraser lamp
replace the eraser lamp or engine pcb and check the operation
replace main controller board and check the operation
check toner motor connection; replace toner motor and check
operation; if still same error then replace the engine pcb
F0
front control panel error check front panel connector terminals and repair or replace if
faulty; replace the front panel assembly and check the operation
F1
system ROM error 1. problem with main logic control
replace firmware DMM and check the operation; if same error
then replace the main pcb
F2
main memory error 1. defective main controller board replace main controller pcb and check the operation
F3
general failure 1. defective main controller board
2. defective system DMM firmware
turn main switch OFF/ON; replace the system DMM and check
operation; if same error then replace the main controller board
RETURN TO MAIN MENU
1. Front control panel connector makes poor contact
2. defective front panel connector
3. defective front panel unit
E1
E2
E0
1. toner motor connector makes poor contact
2. defective toner motor
1. controller gate array defect
2. connection failure between main pcb and engine control pcb
3. overrun in engine system deactivating program flash ROM
eraser error
DESCRIPTION
toner motor error
communication error between engine control pcb and
main pcb
E5
flash ROM error
laser scanner motor error
main motor error
E6
E9
POSSIBLE SOLUTIONS
replace the power supply unit or engine board and check the operation
A2
abnormal high temperature error 1. poor connection between fuser board and power supply unit
2. replace the fuser unit
3. replace the engine board
check connection between the fuser board and the power supply unit and repair
or replace the harness if faulty; replace fuser unit and check operation; if same
error then replace engine board
B2
option paper feeder PF60 (upper) paper feed motor error 1. poor connection between engine board and PF60 interface
connector
2. defective upper paper feed motor
check connection between the engine board and the PF60 interface connector
and repair or replace the harness if faulty; replace upper paper feed motor and
check operation; if same error then replace engine board
B3
option paper feeder PF60 (middle) paper feed motor error 1. poor connection between engine board and PF60 interface
connector
2. defective middle paper feed motor
and repair or replace the harness if faulty; replace middle paper feed motor and
B4
option paper feeder PF60 (lower) paper feed motor error 1. poor connection between engine board and PF60 interface
connector
2. defective lower paper feed motor
and repair or replace the harness if faulty; replace lower paper feed motor and
C0
option paper feeder PF60 communication error 1. poor connection between engine board and PF60 interface
connector
2. blown out fuse on engine board
4. Defective PF60 main board
check harness connection between engine board and PF60 interface connector
and repair or replace if faulty; check for continuity of fuse on engine board;
replace the PF60 main board or engine board and check the operation
C1
option duplexer DU60 communication error 1. poor connection between engine board and DU60 interface
connector
check harness connection between engine board and DU60 interface connector
replace the engine board and check the operation
C2
option duplexer DU60 side registration error 1. side registration home position sensor is dirty or faulty
2. poor connection between printer and duplexer
check connection between printer and duplexer; check and clean the side
registration home position sensor and replace if faulty; replace the engine board
and check operation
C4
option sorter SO60 communication error 1. poor connection between engine board and SO60 interface
connector
4. defective SO60 main board
check harness connection between engine board and SO60 interface connector
replace the SO60 main board or engine board and check the operation
CE
option bulk paper feeder PF8E motor error 1. poor connection between engine board and PF8E interface
connector
2. defective bulk paper feed motor
check connection between the engine board and the PF8E interface connector
and repair or replace the harness if faulty; replace the bulk paper feed motor and
CF
option bulk paper stacker HS8E motor error 1. poor connection between engine board and HS8E interface
connector
2. defective bulk stacker motor
check connection between the engine board and the HS8E interface connector
and repair or replace the harness if faulty; replace the bulk stacker motor and
E0
1. poor connection between engine board and main board
check harness connection between main board and engine board; replace the
main board or engine board and check the operation
smoothly;lubricate gears and bushings; replace drive motor if needed; if same
error then replace the engine relay board or engine board
main motor error
DESCRIPTION
4. defective engine relay board or engine board
zero cross signal error
communication error between engine control pcb and main
pcb
E1
A0
1. defective power supply unit
check connector harness between LSU and engine board and repair or replace if
faulty;replace Laser unit (LSU) and check operation; if same error then replace
the engine board
E3
the engine board
E4
fuser unit error check thermistor and thermostat continuity and replace if necessary; check
heater lamp installation and continuity and replace if needed; replace the fuser
unit assembly; if same error then replace the power supply pcb or engine pcb
2. defective sensor board
check eraser lamp connection to the sensor board; replace the drum unit; if
same problem then replace the sensor board or engine board and check the
operation
check toner motor connection; replace toner motor and check operation; if still
same error then replace the high voltage unit or engine pcb and check the
operation
ED
flash ROM error 1. defective engine board replace engine board and check the operation
F0
LCD controller board error check system DMM installation on main controller board; replace system DMM
and check operation; if same error then replace the LCD controller board or
main controller board
F1
system DMM board error 1. system DMM incorrectly installed on main controller board
2. defective system DMM chip
check system DMM installation on main controller board; replace system DMM
or main controller board and check the operation
F2
main or expanded memory error 1. defective system main RAM
check expansion memory installation on main board; replace expansion
memory; if still same problem then replace the main controller board and check
the operation
F3
turn main switch OFF/ON; replace the system DMM and check operation; if
same error then replace the main controller board
99
toner refreshing mode error 1. defective high voltage unit replace the high voltage unit and check the operation
RETURN TO MAIN MENU
E5
E9
1. poor connection between LSU and engine board
toner motor error
eraser lamp error
1. defective system DMM
2. defective LCD controller board
E2
3. defective high voltage unit or engine board
POSSIBLE SOLUTIONS
connector
connector
connector
and check operation
CaII service
2000
CaII service
2600
connector
CaII service
2610
connector
CaII service
2620
connector
CaII service
2630
connector
CaII service
4000
the engine board
CaII service
4200
the engine board
CaII service
5300
operation
laser scanner unit (polygon motor) error 1. poor connection between LSU and engine board
CaII service
0420
POSSIBLE CAUSES ERROR CODES DESCRIPTION
CaII service
0440
CaII service
0460
CaII service
1210
main motor error
laser scanner unit (pin photo diode) error 1. poor connection between LSU and engine board
eraser lamp error
CaII service
6020
check thermistor continuity; replace fuser unit and check the operation; if same
error then replace the engine board
CaII service
6400
CaII service
7001
toner motor error check harness connection between developer unit and high voltage unit and also
between engine board and high voltage unit; repair or replace the harness if
faulty; replace the dev unit; if same error then replace either the high voltage
unit or engine board and check operation
option bulk paper stacker HS8E motor error 1. poor connection between engine board and HS8E interface
connector
2. defective bulk stacker motor
check connection between the engine board and the HS8E interface connector
and repair or replace the harness if faulty; replace the bulk stacker motor and
main board or LCD controller board error check system DMM installation on main controller board; replace system DMM
the operation
RETURN TO MAIN MENU
CaII service
F070
communication problem between main board and engine
board
1. poor connection between main board and engine board
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
6000
CaII service
F0
CaII service
F010
1. poor connection between engine board and high voltage unit
2. poor connection between developer unit and high volatge unit
3. defective developer unit
CaII service
7350
CaII service
8010
1. defective fuser unit
abnormal high temperature error
POSSIBLE SOLUTIONS
engine board EEPROM (socket mount) 1. incorrect EEPROM installation on engine board
check EEPROM installation on engine board; replace the engine board and
check operation
engine board EEPROM (surface mount) error 1. defective EEPROM
check EEPROM installation on engine board; replace EEPROM and check
operation; if same error then replace the engine board
connector
connector
connector
non supported duplexer is installed 1. wrong duplexer type DU60 is installed replace duplexer DU60 with DU61and check operation
paper feeder PF60 (upper) with wrong firmware version is
installed
1. wrong firmware version is used on the main board in paper
feeder PF60
change the main board with the one having the correct firmware in paper feeder
PF60
1. paper feeder PF60 (middle) with wrong firmware version is
installed
2. bulk paper feeder PF8E with wrong firmware version is
installed
feeder PF60 or bulk paper feeder PF8E
PF60 or bulk paper feeder PF8E
paper feeder PF60 (lower) with wrong firmware version is
installed
feeder PF60
PF60
and check operation
CaII service
2000
CaII service
2600
connector
CaII service
2610
connector
CaII service
2620
connector
CaII service
0550
CaII service
0560
CaII service
0570
CaII service
0580
CaII service
0100
CaII service
0440
CaII service
0460
CaII service
0420
CaII service
0150
CaII service
1200
main motor error
CaII service
2630
connector
CaII service
4000
the engine board
CaII service
4200
the engine board
CaII service
5300
operation
CaII service
6020
CaII service
6030
thermistor error 1. thermistor connector makes poor contact or is faulty
2. defective fuser board
check thermistor continuity and if broken then replace fuser unit; if same error
then replace the fuser board, power supply board or engine board and check
operation
CaII service
6400
CaII service
7001
toner motor error check harness connection between developer unit and high voltage unit and also
between engine board and high voltage unit; repair or replace the harness if
faulty; replace the dev unit; if same error then replace either the high voltage
unit or engine boa
developer unit is not installed or not connected properly 1. developer unit is not installed
2. developer connector is not properly connected
install the developer unit and check proper connection; if same error then
replace the developer unit or engine board and check the operation
drum unit is not installed or not connected properly 1. drum unit is not installed
2. drum unit connector is not properly connected
install the drum unit and check proper connection; if same error then replace the
drum unit or engine board and check the operation
non-supported device is installed as an optional exit 1. a non-supported bulk paper stacker HS-8E is installed remove the bulk paper stacker HS-8E
main board or LCD controller board error check system DMM installation on main controller board; replace system DMM
abnormal high temperature error
eraser lamp error
1. poor connection between engine board and high voltage unit
2. poor connection between developer unit and high volatge unit
CaII service
7350
1. poor connection between engine board and power supply
CaII service
6000
laser scanner unit (polygon motor) error 1. poor connection between LSU and engine board
CaII service
F0
CaII service
F010
CaII service
7400
CaII service
7410
CaII service
8000
the operation
RETURN TO MAIN MENU
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
F070
board
POSSIBLE SOLUTIONS
engine pcb EEPROM error 1. EEPROM incorrectly installed or is defective
option paper feeder communication error 1. poor connection between engine board and optional paper
feeder
3. defective paper feeder unit
check connection between engine board and option paper feeder and repair or
replace if faulty; replace engine board and check the operation; if same problem
then replace the paper feeder unit
lift motor lock error 1. defective bottom plate elevation mechanism in paper cassette
2. defective lift motor drive transmission system
3. defective lift motor
check to see if bottom plate moves smoothly and repair if faulty; check if gears
rotate smoothly and check for broken gears; replace the lift motor or engine
board and check the operation
lift motor going up error 1. defective bulk paper feeder's tray top position sensor
2. the top position sensor connector makes poor contact
3. defective bulk paper feeder main pcb
check connections on the bulk paper feeder's tray top position sensor and clean
the sensor; replace the sensor and check the operation; if still same error then
replace the bulk paper feeder main board
lift motor going down error 1. defective bulk paper feeder's tray bottom position sensor
2. the bottom position sensor connector makes poor contact
3. defective bulk paper feeder main pcb
check connections on the bulk paper feeder's tray bottom position sensor and
clean the sensor; replace the sensor and check the operation; if still same error
then replace the bulk paper feeder main board
CaII service
2000
check main motor connector; check for broken gears; check if drive rotates
error then replace the engine board and check the operation
CaII service
2200
drum motor error 1. poor connection between the drum motor and engine pcb
2. defective drum motor drive transmission system
3. defective drum motor
check connector harness between engine board and drum motor and repair or
replace if faulty; check if drum drive turns smoothly; check for broken gears and
couplings; replace the drum motor or engine board and check the operation
CaII service
4000
check connector harness between LSU and main controller board and repair or
replace if faulty;replace Laser unit (LSU) and check operation; if same error then
replace the engine board or main controller board
CaII service
4200
CaII service
5100
1. drum unit installed incorrectly
2. main charger roller not properly inserted
3. defective drum unit or engine board
check drum unit connection especially the main charger roller; replace the drum
unit or engine board and check the operation
broken fuser heater lamp M wire check thermistor M and thermostat continuity and replace if necessary; check
CaII service
6020
CaII service
6030
broken fuser thermistor M wire check thermistor M and thermostat continuity and replace if necessary; check
CaII service
0420
CaII service
0150
main motor error 1. poor contact - main motor connector terminals
3. defective main drive transmission unit
4. defective main motor or engine board
CaII service
6000
CaII service
1010
CaII service
1140
CaII service
1150
laser scanner unit (polygon motor) error 1. poor connection between LSU and main controller board
3. defective main controller board or engine board
1. poor thermistor M connector contact
2. thermistor M broken or installed incorrectly
1. shorted fuser thermistor M
laser scanner unit (pin photo sensor) error 1. poor connection between LSU and main controller board
abnormally high fuser thermistor M temperature
short-circuited main charger output
CaII service
6400
CaII service
7000
toner motor lock error remove and shake the toner cartridge properly for lump toner; check if drive unit
rotate smoothly and no broken gears or couplings; replace the toner motor or
developer unit and check operation; if still same error then replace the engine
board
drum unit non-installing error 1. drum unit is not installed
3. defective drum unit eeprom
communication error between the main controller board and
operation panel board
and check operation; if same error then replace the operation panel board or
main board (system DMM board) checksum error 1. system DMM incorrectly installed on main controller board
the operation
main pcb video data control error 1. defective main controller board turn the power off/on and check the operation; if same error then replace main
controller board and check the operation
RETURN TO MAIN MENU
CaII service
7410
1. lump/solidified toner inside toner container
2. defective toner replenishment drive system
CaII service
F226
board
2. defective operation panel board
CaII service
F020
CaII service
F000
CaII service
F010
CaII service
F030
CaII service
F040
POSSIBLE SOLUTIONS
serial communication error between the paper feeder and
engine/high voltage pcb
1. poor connection between engine/high voltage board and paper
feeder interface connector
2. defective engine/high voltage board
check harness connection between engine/high voltage board and paper feeder
interface connector and repair or replace if faulty; replace engine/high voltage
board and check the operation; if same problem then replace the paper feeder
unit
duplexer slide guide home position detection error 1. slide guide home position sensor is dirty & making poor contact
2. defective slide guide home position sensor
3. defective duplexer drive pcb
check the slide guide home position sensor connector and repair if faulty;
replace the slide guide home position sensor and check operation; if same
problem then replace the duplexer drive pcb
CaII service
2000
check harness connection between the main motor and the engine/high voltage
pcb and repair if needed; check if drive transmission rotates smoothly and no
broken gears; lubricate gears and bushings; replace main drive motor if needed;
if same error then replace the power supply board or engine board
CaII service
2610
paper feeder 1 feed motor error 1. defective paper feed 1 motor
2. defective paper feeder 1 drive pcb
3. defective feed motor 1 clock sensor
check paper feeder 1 motor and feed motor 1 clock sensor connector terminals
and repair or replace if needed; replace the paper feed 1 motor or feed motor 1
clock sensor and check operation; if same error then replace the paper feeder 1
drive pcb or engine board
CaII service
2620
CaII service
2630
CaII service
2640
CaII service
4000
replace the engine/high voltage board or main controller board
CaII service
4200
replace the main controller board
fixing heater lamp/fixing thermistor error check thermistor and thermostat continuity and replace if necessary; check
unit assembly; if same error then replace the power supply pcb or engine/high
CaII service
6020
error then replace the engine/high voltage board
CaII service
6400
check connector continuity between power supply board and engine/high voltage
board; replace the power supply board or engine/high voltage board and check
the operation
communication error between the operation panel pcb and
main controller pboard
replace the operation panel board or main controller boatrd and check the
operation
CaII service
1210
1. defective operation panel pcb
1. poor connection between engine/high voltage board and power
supply board
2. defective power supply board
CaII service
6000
CaII service
0420
main motor error 1. poor connection between main motor and engine/high voltage
pcb
4. defective power supply board or engine board
CaII service
F0
zero-crossing signal detection error
5. defective power supply pcb or engine/high voltage pcb
laser scanner unit (pin photo diode) error 1. poor connection between LSU and main controller board
abnormally high fixing temperature error
code ROM checksum error/System DMM error 1. system DMM incorrectly installed on main controller board
main board RAM checksum error 1. defective system main RAM
the operation
main controller error 1. defective main controller board
check connection between main pcb and engine/high voltage pcb and fix or
replace if needed; replace either the main pcb or engine/high voltage pcb and
check the operation
engine/high voltage flash memory checksum error 1. defective engine/high voltage board replace engine/high voltage board and check the operation
system firmware download error 1. defective system DMM/Code ROM pwb
2. firmware download procedure was interrupted
3. incorrect firmware was loaded
reload firmware onto the system DMM and/or replace the system DMM; if still
same error then replace the main controller board and check the operation
RETURN TO MAIN MENU
CaII service
F080
communication problem between main board and engine/high
voltage board
1. poor connection between main board and engine/high voltage
board
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
F050
CaII service
F010
POSSIBLE SOLUTIONS
engine pcb EEPROM error 1. EEPROM incorrectly installed or is defective
option paper feeder communication error 1. poor connection between engine board and optional paper
feeder
check connection between engine board and option paper feeder and repair or
replace if faulty; replace engine board and check the operation; if same problem
then replace the paper feeder unit
CaII service
2000
check main motor connector; check for broken gears; check if drive rotates
error then replace the engine board and check the operation
CaII service
2200
drum motor error 1. poor connection between the drum motor and engine pcb
2. defective drum motor drive transmission system
3. defective drum motor
check connector harness between engine board and drum motor and repair or
replace if faulty; check if drum drive turns smoothly; check for broken gears and
couplings; replace the drum motor or engine board and check the operation
CaII service
4000
CaII service
4200
CaII service
5100
1. drum unit installed incorrectly
2. main charger roller not properly inserted
3. defective drum unit or engine board
check drum unit connection especially the main charger roller; replace the drum
unit or engine board and check the operation
broken fuser heater lamp M wire check thermistor M and thermostat continuity and replace if necessary; check
and check the operat
CaII service
6020
CaII service
6030
broken fuser thermistor M wire check thermistor M and thermostat continuity and replace if necessary; check
CaII service
6100
broken fuser heater lamp S wire 1. fuser heater lamp S installed incorrectly
2. fuser thermostat cutout detected
3. broken fuser heater lamp S wire
check and reinstall fuser heater lamp S; check continuity and replace if broken
CaII service
6120
abnormally high fuser thermistor S temperature 1. shorted fuser thermistor S
CaII service
6130
broken fuser thermistor S wire check thermistor S and thermostat continuity and replace if necessary; check
heater lamp S installation and continuity and replace if needed; replace the fuser
abnormally high fuser thermistor M temperature
short-circuited main charger output
1. poor contact - main motor connector terminals
3. defective main drive transmission unit
4. defective main motor or engine board
1. shorted fuser thermistor M
laser scanner unit (pin photo sensor) error 1. poor connection between LSU and main controller board
CaII service
6000
CaII service
0420
CaII service
0150
main motor error
1. poor thermistor S connector contact
2. thermistor S broken or installed incorrectly
4. heater lamp S broken or installed incorrectly
CaII service
6400
CaII service
7000
toner motor lock error remove and shake the toner cartridge properly for lump toner; check if drive unit
rotate smoothly and no broken gears or couplings; replace the toner motor or
developer unit and check operation; if still same error then replace the engine
board
drum unit non-installing error 1. drum unit is not installed
3. defective drum unit eeprom
communication error between the main controller board and
operation panel board
and check operation; if same error then replace the operation panel board or
main board (system DMM board) checksum error 1. system DMM incorrectly installed on main controller board
the operation
main pcb video data control error 1. defective main controller board turn the power off/on and check the operation; if same error then replace main
RETURN TO MAIN MENU
CaII service
F000
CaII service
F010
1. lump/solidified toner inside toner container
2. defective toner replenishment drive system
CaII service
7410
CaII service
F226
board
CaII service
F020
CaII service
F030
CaII service
F040
POSSIBLE SOLUTIONS
main motor and replace or repair if needed; check for broken
gears on drive unit; replace the main motor and check operation; if
same error then replace the engine/high voltage unit
laser scanner unit and replace or repair if needed; replace the
the engine/high voltage unit
main controller board and replace or repair if needed; replace the
the engine/high voltage unit or main controller board
6000 (E4)
broken heater lamp error 1. defective fuser thermistor
2. broken thermal cutout or heater lamp
check thermistor installation and continuity; check thermal cutout
and heater lamp continuity and replace if broken; replace the
engine/high voltage pcb and check the operation
check thermistor installation and continuity and replace if faulty;
6050 (E4)
broken fuser thermistor check thermistor installation and continuity and replace if faulty;
6400 (A0)
zero cros signal error 1. defective power supply pcb
replace the engine/high voltage pcb or power supply pcb and
check the operation
F010 (F1)
Code ROM checksum error 1. defective Code ROM (on-board)
replace the main controller board and check the operation
F020 (F2)
memory check error 1. defective expansion memory DMM on the main controller
board
check expansion DMM installation and replace if faulty; if same
error then replace the main controller board
F030 (F3)
main controller board system error 1. defective main controller board replace the main controller board and check the operation
F040 (E0)
Main - Engine communication error 1. defective main controller board
replace the main controller board or engine/high voltage unit and
check the operation
F050 (E6)
engine checksum error 1. defective engine/high voltage pcb replace the engine/high voltage unit and check the operation
RETURN TO MAIN MENU
4000 (E2)
4200 (E3)
2000 (E1)
3. defective waste toner full sensor
fuser low temperature
DESCRIPTION
laser scanner unit
laser scanner unit
2. defective plygon motor on laser scanner unit
main motor error
6010 (E4)
7980 (D9)
7990 (DA)
main motor
POSSIBLE SOLUTIONS
check installation of waste toner conveyor; check for damaged gears or belt on
the waste toner drive system and replace the damaged parts; check harness
connection between the conveyor board and engine controller board; if same
error then replace the conveyor board or engine controller board and check the
operation
CaII service
A2
fuser overheating error 1. fuser thermistor is making poor contact
2. defective thermistor unit
3. defective engine controller board or power supply unit
check fuser thermistor installation and continuity; if faulty then replace the fuser
unit assembly; if same error then replace the engione controller board or power
supply unit
CaII service
A3
fuser heater disconnection error 1. blown-out heater lamps
2. thermal cut-out triggered
3. defective heater control circuit on power supply unit
4. defective engine controller board
cheater heater lamps and thermostat continuity and if broken then replace the
fuser unit assembly; if same error then replace the power supply unit or engine
CaII service
A4
developer unit life-fuse error 1. developer unit is not installed correctly
2. defective fuse cut circuit on the engine controller board
check developer unit installation to make sure it is properly connected; replace
the developer unit and check the operation; if same error then replace engine
controller board
CaII service
B1
feed casette 1 bottom plate motor error
(first paper feed unit - PF30A)
1. defective bottom plate lift mechanism
2. defective feed cassette bottom plate motor 1
3. defective paper feeder unit main pcb
check if the bottom plate lift mechanism works properly; check for broken gears
and coupling and replace if any; replace the cassette feed motor 1 and check
the operation; if same error then replace the paper feed main pcb or engine
controller pcb
CaII service
B2
(first paper feed unit - PF30A)
controller pcb
CaII service
B3
(second paper feed unit - PF30A)
controller pcb
CaII service
B4
(second paper feed unit - PF30A)
controller pcb
CaII service
B5
(third paper feed unit - PF30A)
controller pcb
CaII service
B6
(third paper feed unit - PF30A)
controller pcb
CaII service
C1
duplex communication error 1. poor connection between printer and duplexer
2. defective duplexer main pcb
check harness connection between engine controller board and duplexer main
pcb and repair or replace if faulty; replace the duplex main pcb or engine
CaII service
C2
duplex printing registration error 1. registration home position sensor is dirty or faulty
2. defective registration motor
check connection between printer and duplexer; check and clean the registration
home position sensor and replace if faulty; replace the registration motor and
check operation; if same error then replace the engine controller board
CaII service
A1
1. waste toner conveyor is not installed
2. waste toner drive system in toner container is not working
properly
3. belt is not rotating in the conveyor unit
4. connection failure between engine controller board and conveyor
board
uninstalled waste toner conveyor error
CaII service
C4
document finisher DF30/DF31 PC communication error 1. poor connection between finisher and printer
2. defective interface cable for the finisher
check connection between finisher and printer; check if the interface cable is
properly connected and replace if faulty; replace the finisher main pcb and
check operation; if same error then replace the engine controller board
CaII service
C5
document finisher DF30/DF31 backup RAM error 1. backup RAM error in the document finisher
CaII service
C6
document finisher DF30/DF31 sensor error 1. the sensors on the finisher are either dirty or faulty
check and clean the following sensors and replace if faulty: input sensor, exit
path sensor, inversion sensor, printer connection sensor, stack height limit
sensor, stack home position sensor, offset sensor, cover sensor, stacker full
sensor; if same error then replace the finisher main pcb
CaII service
C8
document finisher DF30/DF31 staple unit movement motor
error
1. staple unit movement motor makes poor contact
2. defective staple unit movement motor
check staple motor connector and repair or replace if needed; replace the staple
motor and check the operation; if same error then replace the finisher main pcb
CaII service
C9
document finisher DF30/DF31 staple motor error 1. staple motor makes poor contact
2. defective staple motor
check alignment motor connector and repair or replace if needed; replace the
alignment motor and check the operation; if same error then replace the finisher
main pcb
CaII service
CA
document finisher DF30/DF31 alignment motor error 1. alignment motor makes poor contact
2. defective alignment motor
check staple unit movement motor connector and repair or replace if needed;
replace the staple unit movement motor and check the operation; if same error
then replace the finisher main pcb
CaII service
CB
document finisher DF30/DF31 tray motor error 1. finisher tray motor makes poor contact
2. defective tray motor
check tray motor connector and repair or replace if needed; replace the tray
motor and check the operation; if same error then replace the finisher main pcb
CaII service
CC
document finisher DF30/DF31 paper feed motor error 1. finisher paper feed motor makes poor contact
2. defective paper feed motor
check paper feed motor connector and repair or replace if needed; replace the
paper feed motor and check the operation; if same error then replace the
finisher main pcb
CaII service
CD
document finisher DF30/DF31 paper exit motor error / Sorter
error
1. finisher paper exit motor/sorter motor makes poor contact
2. defective paper exit motor/sorter motor
check paper exit motor/sorter motor connector and repair or replace if needed;
replace the paper exit motor/sorter motor and check the operation; if same error
then replace the finisher main pcb
CaII service
D0
checksum error during firmware download 1. checksum error during firmware downloading
2. engine ROM is empty
turn printer off/on and repeat the firmware download process; if the error stays
then there is problem on the main controller board or the engine board and
might need replacing
CaII service
D1
machine compatibility error 1. the firmware to be downloaded is not for the printer or is not
compatible with the printer
obtain the correct firmware data and do the firmware download procedure again
CaII service
D2
version compatibility error 1. the firmware version doesn't match the current engine firmware
version
obtain the correct engine firmware data and do the firmware download
procedure again
CaII service
D3
data error during firmware download 1. data to be downloaded is corrupted obtain the correct firmware data and do the firmware download procedure again
CaII service
E0
1. poor connection between engine board and main board
check harness connection between main board and engine board; replace the
main board or engine board and check the operation
check main motor connector terminals and repair or replace if faulty; check for
broken gears and see if drive unit rotates smoothly; lubricate gears and
bushings; replace main motor if needed; if same error then replace the engine
controller board
CaII service
E1
1. poor contact - main motor connector terminals
main motor error
communication error between engine controller pcb and main
controller pcb
the engine controller board
CaII service
E3
CaII service
E4
fuser heater error check thermistor and thermostat continuity and replace if necessary; check
operation
fuser unit life fuse error 1. fuser life fuse will not blow out or cut-out
2. fuser unit is not installed or connected properly
check fuser unit installation and connection and repair if needed; replace the
fuser unit and check the operation; if same error then replace the engine
controller pcb
check toner motor connection; replace toner motor and check operation; if still
same error then replace developer unit or engine controller pcb and check the
operation
CaII service
F0
controller system lock error check connection between the operation panel board and main controller board
and repair or replace if needed; replace the operation panel board, main
controller board or engine controller board and check the operation
CaII service
F1
main controller ROM checksum error 1. system ROM checksum error
CaII service
F2
RAM read/write error 1. defective system main RAM
the operation
CaII service
F3
controller system error 1. defective main controller board turn main switch OFF/ON; replace the main controller board and check the
operation
RETURN TO MAIN MENU
CaII service
E2
3. defective developer unit or engine controller board
1. poor connection between LSU and engine controller board
2. defective polygon motor (laser scanner unit)
eraser lamp error
1. poor connection between LSU and engine controller board
2. defective polygon motor (laser scanner unit)
1. poor connection between engine board and operation panel board
toner motor error
CaII service
E5
laser scanner motor error
CaII service
E9
laser beam detection error
CaII service
E8
POSSIBLE SOLUTIONS
turn main switch off/on and if same error then replace the engine controller
operation unit pcb communication problem 1. poor connection between operation panel pcb & engine pcb
2. operation panel pcb is faulty
3. engine controller pcb is faulty
check harness connection between operation panel board and engine controller
board and repair or replace if faulty; replace the operation panel board or engine
check connection between engine controller pcb and paper feeder main pcb;
replace the paper feeder main pcb and check operation; if still same error then
CaII service
0440
finisher communication problem check connection between engine controller pcb and finisher main pcb; replace
the finisher main pcb and check operation; if still same error then replace the
check connection between engine controller pcb and switchback unit main pcb;
replace the switchback unit main pcb and check operation; if still same error
CaII service
1010
and check operation; replace upper lift motor or upper lift limit switch and check
the operation
CaII service
1020
and check operation; replace lower lift motor or lower lift limit switch and check
the operation
CaII service
1030
desk upper lift motor problem
(option PF-70)
1. poor contact on the desk upper lift motor connector terminals
limit switch and check the operation
CaII service
1040
desk lower lift motor problem
(option PF-70)
1. poor contact on the desk lower lift motor connector terminals
limit switch and check the operation
CaII service
1100
paper deck motor 1 problem
(option PF-75)
1. paper deck motor 1 doesn't rotate or is overloaded
for broken gears
CaII service
1110
(option PF-75)
for broken gears
CaII service
1120
deck right lift position problem
(option PF-75)
1. poor connections on the deck level switch 2 & deck motor 2
smoothly
CaII service
1130
deck left lift position problem
(option PF-75)
CaII service
1160
paper feeder PF-70/PF-75 sequence problem 1. sequence error is detected
turn main switch OFF/ON and check for correct; if same error then replace the
CaII service
1170
paper feeder PF-70/PF-75 incorrect type problem 1. the paper deck/paper feed desk is the wrong type replace with the correct paper deck or paper feed desk
CaII service
0470
switchback unit communication problem 1. poor connection between switchback unit and printer
1. poor connection between PF70 or PF75 and the printer
DESCRIPTION
POSSIBLE CAUSES
1. defective backup RAM of engine controller board
paper feeder PF-70/PF-75 communication problem
(option paper feed unit)
1. poor connection between finisher and printer
CaII service
0110
CaII service
0210
CaII service
0420
ERROR CODES
smoothly;lubricate gears and bushings; replace drive motor and check
operation; if same error then replace the engine controller pcb
CaII service
2500
pulleys; check the drive unit if it turns smoothly; replace the paper feed motor
and check operation; if same error then replace engine controller pcb
CaII service
2600
deck conveying motor/desk drive motor problem
(option PF-75) (option PF-70)
1. poor contact in the deck motor/paper desk motor connectors
motor if faulty
replace engine controller board or power supply unit and check the operation
corona; replace engine controller board or power supply unit and check for
proper operation
CaII service
5300
replace the engine controller pcb and check for correct operation
fuser unit assembly
fuser unit assembly
CaII service
6410
damaged
CaII service
6420
broken fuser unit thermistor wire check thermistor continuity and replace if broken or replace the fuser unit
assembly
CaII service
7400
developing unit connector insertion problem 1. developing unit connector inserted incorrectly
3. faulty developing unit
check developing unit connector and make sure it is properly connected; if same
error then replace the developing unit and check operation
CaII service
7410
drum unit connector insertion problem 1. drum unit connector inserted incorrectly
3. faulty drum unit
check drum unit connector and make sure it is properly connected; if same error
then replace the drum unit and check operation
drive motor problem
CaII service
7810
CaII service
7800
CaII service
2000
CaII service
6050
CaII service
4000
CaII service
4200
CaII service
6000
CaII service
4010
CaII service
6020
CaII service
8010
CaII service
8030
CaII service
8140
and check operation
operation
operation
edge home position sensor if needed; replace the finisher main pcb and check
the operation
operation
CaII service
8220
operation
CaII service
8300
needed; replace the ejection motor or finisher main pcb and check the operation
CaII service
8310
operation
CaII service
8320
needed; replace the rear jog motor or finisher main pcb and check the operation
CaII service
8330
needed; replace the front jog motor or finisher main pcb and check the operation
CaII service
8340
CaII service
8350
check the operation
CaII service
8360
the operation
CaII service
8370
needed; replace the paddle motor or finisher main pcb and check the operation
CaII service
8380
needed; replace the folder sensor or finisher main pcb and check the operation
CaII service
8210
CaII service
8190
CaII service
8180
CaII service
8170
CaII service
8390
CaII service
8400
turn main switch OFF/ON and check for correct operation; if same problem
CaII service
8410
CaII service
8420
needed; replace the shift motor or finisher main pcb and check the operation
CaII service
8430
main pcb and check for correct operation
CaII service
8440
the operation
CaII service
8450
CaII service
8460
CaII service
8470
CaII service
8480
check the operation
CaII service F0
main controller board error 1. defective main controller board
turn main switch OFF/ON; if same error then replace either the main controller
board, operation panel board or engine controller board and check the operation
CaII service
F010
system DMM checksum error 1. system DMM incorrectly installed on main controller board
CaII service
F020
memory check error 1. defective system main RAM
the operation
CaII service
F030
main controller board system error 1. defective main controller board
CaII service
F040
Main - Engine communication error check connection between main pcb and engine pcb and fix or replace if
CaII service
F080
falsh ROM checksum error 1. defective engine controller board replace engine controller board and check the operation
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
turn main switch off/on and if same error then replace the EEPROMS; replace
engine controller board and check the operation
turn main switch off/on; replace the engine controller board and check the
operation; if same error then contact the service admin/technical department
check connection between engine controller pcb and paper feeder main pcb;
replace the paper feeder main pcb and check operation; if still same error then
CaII service
0440
finisher communication problem check connection between engine controller pcb and finisher main pcb; replace
the finisher main pcb and check operation; if still same error then replace the
check connection between engine controller pcb and switchback unit main pcb;
replace the switchback unit main pcb and check operation; if still same error
CaII service
1010
and check operation; replace upper lift motor or upper lift limit switch and check
the operatio
CaII service
1020
and check operation; replace lower lift motor or lower lift limit switch and check
the operatio
CaII service
1030
desk upper lift motor problem
(option PF-70)
1. poor contact on the desk upper lift motor connector terminals
limit switch an
CaII service
1040
desk lower lift motor problem
(option PF-70)
1. poor contact on the desk lower lift motor connector terminals
limit switch an
CaII service
1100
(option PF-75)
for broken gears
CaII service
1110
(option PF-75)
for broken gears
CaII service
1120
deck right lift position problem
(option PF-75)
smoothly
CaII service
1130
deck left lift position problem
(option PF-75)
CaII service
2500
CaII service
0100
CaII service
0110
CaII service
2000
CaII service
0420
ERROR CODES
paper feeder PF-70/PF-75 communication problem
(option paper feed unit)
POSSIBLE CAUSES
1. defective EEPROM
1. poor connection between finisher and printer
1. poor connection between PF70 or PF75 and the printer
DESCRIPTION
CaII service
0470
switchback unit communication problem
1. poor connection between switchback unit and printer
drive motor problem
CaII service
2600
deck conveying motor/desk drive motor problem
(option PF-75) (option PF-70)
1. poor contact in the deck motor/paper desk motor connectors
motor if faulty
proper operation
CaII service
5300
fuser unit assembly
fuser unit assembly
CaII service
6400
check connector continuity between power supply unit and engine controller
board; replace the power supply unit or engine controller board and check the
operation
CaII service
6410
damaged
CaII service
6420
fuser unit fuse cut problem check fuser unit if properly inserted; check fuser unit connection and replace if
damaged
CaII service
7300
toner sensor problem check toner sensor connector terminals and make sure contact is ok; replace the
developing unit and/or toner cartridge; replace also the toner container sensor; if
still same problem then replace engine controller pcb
CaII service
7400
CaII service
7410
3. faulty drum unit
CaII service
7450
developing unit fuse cut problem 1. developing unit connector inserted incorrectly
1. poor conection between engine controller board and power supply
unit
4. defective toner cartridge
CaII service
6050
CaII service
4000
CaII service
4200
CaII service
6000
CaII service
4010
CaII service
6020
polygon motor steady-state problem 1. poor contact in polygon motor connector terminals
1. fuser fuse didn't blow out after installation of new fuser
2. fuser unit connector inserted incorrectly
CaII service
8010
CaII service
8030
CaII service
8140
and check operation
operation
operation
operation
CaII service
8220
operation
CaII service
8300
needed; replace the ejection motor or finisher main pcb and check the operation
CaII service
8310
operation
CaII service
8320
needed; replace the rear jog motor or finisher main pcb and check the operation
CaII service
8330
needed; replace the front jog motor or finisher main pcb and check the operation
CaII service
8340
CaII service
8350
check the operation
CaII service
8360
the operation
CaII service
8370
needed; replace the paddle motor or finisher main pcb and check the operation
CaII service
7800
CaII service
8180
CaII service
8170
CaII service
7810
CaII service
8210
CaII service
8380
needed; replace the folder sensor or finisher main pcb and check the operation
CaII service
8390
CaII service
8410
CaII service
8420
needed; replace the shift motor or finisher main pcb and check the operation
CaII service
8430
main pcb and check for correct operation
CaII service
8440
the operation
CaII service
8450
CaII service
8460
booklet stitcher punch backup RAM data problem 1. defective punch backup RAM
CaII service
8470
CaII service
8480
check the operation
CaII service F0
main controller board error 1. defective main controller board
board, operation panel board or engine controller board and check the operation
CaII service
F010
CaII service
F020
the operation
CaII service
F030
CaII service
F040
CaII service
F080
falsh ROM checksum error 1. defective engine controller board replace engine controller board and check the operation
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
turn main switch off/on; replace the engine controller pcb and check operation; if
same error then contact the service admin/technical department
turn main switch off/on; replace the engine controller pcb and check operation; if
same error then contact the service admin/technical department
CaII service
1010
CaII service
1020
CaII service
1030
check the operation
CaII service
1040
check the operation
CaII service
1100
check the operation
CaII service
1110
check the operation
CaII service
1120
paper feeder left lift position problem (option PF750)
3. broken gears or coupling on left lift unit
check the operation
CaII service
1130
paper feeder right lift position problem (option PF750)
3. broken gears or coupling on right lift unit
check the operation
CaII service
1800
option paper feeder unit communication problem
(PF700/PF750)
check connection between paper feeder/paper deck and machine; replace the
paper feeder pcb/paper deck pcb or the copier engine pcb and check for correct
operation
CaII service
1900
option paper feeder EEPROM error
(PF700/PF750)
check connection between paper feeder/paper deck and machine; swap the
paper feeder or paper deck with a new one and check operation; replace the
copier engine pcb and check operation
POSSIBLE CAUSES
1. defective EEPROM
drive motor problem
DESCRIPTION
backup memory device problem (engine controller pcb)
backup memory data problem (engine controller pcb)
CaII service
0150
CaII service
0160
CaII service
2000
ERROR CODES
CaII service
2250
main charger cleaning motor error 1. main charger cleaning motor is not connected properly
2. defective main charger cleaning motor
check main charger cleaning motor connector if properly connected; check for
broken gears on the main charger drive; replace the main charger motor or
CaII service
2500
CaII service
2600
deck paper conveying motor error (option PF750)/
paper feed desk drive motor error (option PF700)
1. poor contact in the deck paper conveying/or drive motor
2. deck conveying motor/paper feed desk motor is overloaded
3. faulty deck conveying motor/paper feed desk motor
motor if faulty
proper operation
CaII service
5300
check heater lamps installation and continuity; check thermistor and thermostat
continuity; replace fuser unit if heater lamps, thermostat and thermistor is
broken; replace the power supply unit or engine controller pcb and check the
operation
check mounting state of thermistors 1 and 2; check continuity and replace the
fuser unit if thermistors are broken; replace engine controller pcb and check
operation
CaII service
6030
fuser thermistor break error check mounting state of thermistors 1 and 2; check continuity and replace the
fuser unit if thermistors are broken; replace engine controller pcb and check
operation
check heater lamps installation and continuity; check thermistor continuity;
replace fuser unit if heater lamps and thermistor is broken; replace the power
supply unit or engine controller pcb and check the operation
CaII service
6400
check connector continuity between power supply unit and engine controller
board; replace the power supply unit or engine controller board and check the
operation
CaII service
6410
damaged
CaII service
6420
fuser unit fuse cut problem check fuser unit if properly inserted; check fuser unit connection and replace if
damaged
CaII service
7400
CaII service
4010
CaII service
6020
1. defective fuser heater M or S
2. incorrect installation of thermistor 1
3. defective fuser thermostat
4. defective power supply unit or engine controller board
1. ncorrect installation of fuser thermistors 1 and 2
2. defective fuser thermistors 1 and 2
1. poor conection between engine controller board and power supply
unit
1. fuser fuse didn't blow out after installation of new fuser
2. fuser unit connector inserted incorrectly
CaII service
6050
CaII service
4000
CaII service
4200
CaII service
6000
fuser heater break
1. ncorrect installation of fuser thermistors 1 and 2
2. defective fuser thermistors 1 and 2
1. defective fuser heater M or S
2. incorrect installation of thermistor 1
3. defective power supply unit or engine controller board
abnormally low fuser unit thermistor 3 temperature
CaII service
7410
3. faulty drum unit
CaII service
7900
drum unit EEPROM error 1. drum unit not inserted correctly
3. defective drum unit or engine pcb
check drum unit connection and see if it is properly inserted; if same problem
then replace the drum unit or engine pcb and check the operation
CaII service
7910
developing unit EEPROM error 1. developing unit not inserted correctly
3. defective developing unit or engine pcb
check developing unit connection and see if it is properly inserted; if same
problem then replace the developing unit or engine pcb and check the operation
CaII service
8020
operation
CaII service
8030
finisher tray upper limit detection problem 1. tray upper limit sensor makes poor contact
CaII service
8050
or finisher main pcb and check operation
CaII service
8060
CaII service
8070
CaII service
8140
1. main tray problem (option DF710)
upper/lower sensors; replace the finisher main pcb and check the operation
registration motor 1 or adjustment motor if faulty; check/replace the adjustment
home position sensor if faulty. replace the finisher main pcb for the type of
finisher attached and check the operation
check side registration motor 2 connector terminals and repair if needed; replace
side registration motor 2 if faulty; check/replace the rear side registration home
position sensor if faulty; replace the finisher main pcb and check the operation
CaII service
8180
CaII service
8170
Side registration motor 2 problem (option DF710)
CaII service
7810
CaII service
7800
1. stapler shift motor 1 error (DF710)
2. stapler problem (DF730)
2. stapler shift motor 1 is faulty (DF710)
check all the connections applicable for each type finisher; replace stapler shift
motor 1 if faulty; check for possible blocked staples on the stapler unit and
replace if the stapler unit is broken; replace the finisher main pcb for the type of
finisher attached and check the operation
CaII service
8220
stapler shift motor 2 error (DF710) 1. poor contact in the connector terminals
2. stapler shift motor 2 is faulty
check stapler shift motor 2 connection; replace stapler shift motor 2 if faulty;
check for possible blocked staples on the stapler unit and replace if the stapler
unit is broken; replace the finisher main pcb and check the operation
CaII service
8230
CaII service
8300
check the operation
CaII service
8310
BF710)
check the operation
CaII service
8320
BF710)
CaII service
8330
the centerfold unit main pcb or finisher main pcb and check the operation
CaII service
8340
check the operation
CaII service
8350
BF710)
check the operation
CaII service
8360
check the operation
CaII service
8440
CaII service
8460
CaII service
8500
or finisher main pcb and check the operation
CaII service
8510
mailbox drive motor problem check connection in the mailbox drive motor; replace the mailbox drive motor if
operation
CaII service
8800
document finisher communication problem (option DF710) 1. poor connection between finisher and copier
3. engine controller pcb is faulty
check connection between the copier and the finisher and repair if needed;
replace the finisher main pcb or engine controller pcb and check the operation
CaII service
8900
check finisher main pcb connector terminals; replace the finisher main pcb and
check the operation
2. optical path of paper entry sensor is dirty or is blocked
CaII service
8210
CaII service
8910
CaII service
8920
CaII service
8930
main pcb or finisher main pcb and check the operation
CaII service
F000
operation panel board communication error 1. defective main controller board
board or the operation panel board and check the operation
CaII service
F010
main controller board checksum error 1. defective main controller board replace the main controller board and check the operation
CaII service
F020
memory checksum error 1. defective system main RAM
the operation
CaII service
F030
same error then replace the main controller board and check the operation
CaII service
F040
CaII service
F226
video output error 1. defective main controller board replace the main controller board and check the operation
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
EEPROM (U12) write error 1. EEPROM incorrectly installed or is defective
EEPROM (U11) write error 1. defective engine controller board check EEPROM installation on engine board; replace the engine controller
option paper feeder communication error 1. poor connection between engine controller board and optional
paper feeder
3. defective paper feeder unit (PF60)
check connection between the paper feeder unit and engine controller board and
repair if needed; replace the engine controller board and check operation; if
same error then replace the paper feeder main pcb or whole paper feed unit
1
.
p
o
o
option duplexer communication error 1. poor connection between printer and duplexer
2. defective duplexer (DU300)
3. defective paper feeder (PF60)
check connection between engine controller pcb and the duplexer interface
connector and repair if faulty; replace the duplexer unit; if there is a PF60, first
remove it and check operation; if same error then replace the engine controller
pcb
LED print head memory pwb 4 communication error
(black drum unit)
1. LED print head 4 connector makes poor contact
2. defective black LED head unit
3. defective LED print head relay board
check harness connection between the black LED print head and the LED print
head relay board; check harness connection between the LED print head relay
board and engine controller board; replace the black LED print head and check
operation; if same error then replace the LED print head relay board or engine
controller board
(cyan drum unit)
2. defective cyan LED head unit
check harness connection between the cyan LED print head and the LED print
board and engine controller board; replace the cyan LED print head and check
controller board
(magenta drum unit)
2. defective magenta LED head unit
check harness connection between the magenta LED print head and the LED
print head relay board; check harness connection between the LED print head
relay board and engine controller board; replace the magenta LED print head
and check operation; if same error then replace the LED print head relay board
or engine controller board
(yellow drum unit)
2. defective yellow LED head unit
check harness connection between the yellow LED print head and the LED print
board and engine controller board; replace the yellow LED print head and check
controller board
side registration motor error 1. defective side registration motor or home position switch
2. defective duplexer unit
check side registration motor or home position switch connector terminals and
reseat if not properly connected; replace the side registration motor or home
position switch and check operation; if still same error then replace the duplexer
unit or engine controller
CaII service
2610
connector
CaII service
2620
connector
CaII service
2630
connector
CaII service
1200
CaII service
0420
CaII service
0100
CaII service
0150
CaII service
0951
CaII service
0952
CaII service
0953
CaII service
0954
CaII service
0460
CaII service
5301
check black drum unit connection to the LED print head relay board; replace the
black drum unit where the eraser lamp and drum pcb is attached; if same
problem then replace the LED print head relay board or engine controller board
CaII service
5302
check cyan drum unit connection to the LED print head relay board; replace the
cyan drum unit where the eraser lamp and drum pcb is attached; if same
CaII service
5303
check magenta drum unit connection to the LED print head relay board; replace
the magenta drum unit where the eraser lamp and drum pcb is attached; if same
c
h
e
c
k
m
CaII service
5304
check yellow drum unit connection to the LED print head relay board; replace
the yellow drum unit where the eraser lamp and drum pcb is attached; if same
fuser temperature time-out error (heat roller) check fuser thermistor 1 and thermostat 1 continuity and replace if broken;
check heater lamp 1 installation and continuity and replace if broken or
damaged; replace the fuser unit assembly; if still same error then replace the
power supply pcb or engine pcb and check the operation
CaII service
6020
check thermistor 1 installation and continuity; if broken then replace the fuser
unit assembly and check the operation; if same error then replace the engine
controller pcb
CaII service
6030
fuser thermistor 1 broken error (heat roller) check thermistor 1 installation and continuity; if broken then replace the fuser
controller pcb or power supply unit
CaII service
6100
fuser temperature timeout error (press roller) check fuser thermistor 2 and thermostat 2 continuity and replace if broken;
power supply pcb or engine pcb and check the operation
CaII service
6120
fuser abnormal high temperature (press roller) check thermistor 2 installation and continuity; if broken then replace the fuser
CaII service
6130
fuser thermistor 2 broken error (press roller) check thermistor 2 installation and continuity; if broken then replace the fuser
CaII service
6400
check connector continuity between power supply and engine board; replace the
power supply board or engine controller board and check the operation
CaII service
7001
toner motor 4 overcurrent detection error (black toner) remove black toner cartridge and shake properly; check for damaged gears on
the toner drive unit; replace the toner motor 4 and check the operation; if same
error then replace the engine controller board
1. solidified or lumped toner inside the black toner cartridge
2. defective toner replenishment drive for black toner
3. defective toner motor 4
1. fuser thermistor 1 installed incorrectly
3. defective power supply board or engine controller board
1. poor thermistor 1 connector contact
2. fuser thermistor 1 is broken or installed incorrectly
3. thermostat 1 cutout triggered
4. heater lamp 1 is broken or installed incorrectly
eraser lamp 4 error (black drum unit) 1. eraser lamp 4 connector makes poor contact
2. defective eraser lamp 4 (black drum)
3. defective drum pcb
4. defective black drum unit
5. defective LED print head relay board or engine controller board
fuser abnormal high temperature error (heat roller)
eraser lamp 2 error (cyan drum unit)
CaII service
6000
1. eraser lamp 1 connector makes poor contact
2. defective eraser lamp 4 (magenta drum)
4. defective magenta drum unit
2. defective eraser lamp 4 (yellow drum)
4. defective yellow drum unit
eraser lamp 1 error (magenta drum unit)
eraser lamp 3 error (yellow drum unit)
2. defective eraser lamp 2 (cyan drum)
4. defective cyan drum unit
CaII service
7002
toner motor 2 overcurrent detection error (cyan toner) remove cyan toner cartridge and shake properly; check for damaged gears on
CaII service
7003
toner motor 1 overcurrent detection error (magenta toner) remove magenta toner cartridge and shake properly; check for damaged gears
on the toner drive unit; replace the toner motor 1 and check the operation; if
same error then replace the engine controller board
CaII service
7004
toner motor 3 overcurrent detection error (yellow toner) remove yellow toner cartridge and shake properly; check for damaged gears on
CaII service
7401
black developer unit non-installing error 1. black developer unit not installed or not connected correctly
2. defective toner sensor 4
3. defective engine relay board or engine controller board
check connector and reinstall black developer unit; replace the black developer
unit and check the operation; if same problem then replace the engine relay
board or engine controller pcb
CaII service
7402
cyan developer unit non-installing error 1. cyan developer unit not installed or not connected correctly
check connector and reinstall cyan developer unit; replace the cyan developer
CaII service
7403
magenta developer unit non-installing error 1. magenta developer unit not installed or not connected correctly
check connector and reinstall magenta developer unit; replace the magenta
developer unit and check the operation; if same problem then replace the
engine relay board or engine controller pcb
CaII service
7404
yellow developer unit non-installing error 1. yellow developer unit not installed or not connected correctly
check connector and reinstall yellow developer unit; replace the yellow
black drum unit non-installing error 1. black drum unit is not installed or not connected correctly
check connectors and reinstall black drum unit; replace the black drum unit and
check the operation; if same problem then replace the LED print head relay
cyan drum unit non-installing error 1. cyan drum unit is not installed or not connected correctly
check connectors and reinstall cyan drum unit; replace the cyan drum unit and
magenta drum unit non-installing error 1. magenta drum unit is not installed or not connected correctly
check connectors and reinstall magenta drum unit; replace the magenta drum
unit and check the operation; if same problem then replace the LED print head
relay board or engine controller pcb
yellow drum unit non-installing error 1. yellow drum unit is not installed or not connected correctly
check connectors and reinstall yellow drum unit; replace the yellow drum unit
and check the operation; if same problem then replace the LED print head relay
Toner D sensor error 1. defective toner D sensor
2. poor connection between the toner D sensor and engine
controller pcb
check harness connection between the toner D sensor and the engine controller
board; replace the toner D sensor and check the operation; if still same error
then replace the engine controller board
backup data error 1. drum unit and engine controller oard were replaced at the same
time
2. EEPROM is damaged or data is corrupted
check EEPROM installation on the engine controller board; install the old drum
unit and engine controller board one by one; if still same error then contact the
operation panel pwb communication error replace the operation panel board or main controller board and check the
operation
1. solidified or lumped toner inside the yellow toner cartridge
2. defective toner replenishment drive for yellow toner
CaII service
7600
CaII service
F000
CaII service
9530
CaII service
7411
CaII service
7412
CaII service
7413
CaII service
7414
1. solidified or lumped toner inside the magenta toner cartridge
2. defective toner replenishment drive for magenta toner
1. solidified or lumped toner inside the cyan toner cartridge
2. defective toner replenishment drive for cyan toner
system DMM pwb checksum error 1. system DMM incorrectly installed on main controller board
main controller pwb memory check error 1. defective system main RAM
the operation
main controller pwb system error 1. defective main controller board
engine controller pwb flash ROM error 1. defective engine controller board turn the power off/on and check the operation; if same error then replace engine
RETURN TO MAIN MENU
CaII service
F050
board
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
F010
POSSIBLE SOLUTIONS
paper feeder
1
.
p
o
o
2. defective duplexer (DU300/301)
pcb
duplexer firmware error 1. defective duplexer unit check duplexer installation and check the operation; if same error then replace
the duplexer unit
LED print head 4 (EEPROM) communication error
(black drum unit)
operation; if same error
LED print head 2(EEPROM) communication error
(cyan drum unit)
operation; if same error th
(magenta drum unit)
and check operation; if same er
(yellow drum unit)
operation; if same erro
unit or engine c
CaII service
2610
connector
CaII service
2620
connector
CaII service
2630
connector
CaII service
0420
CaII service
0100
CaII service
0954
CaII service
0460
CaII service
0951
CaII service
0952
CaII service
0953
CaII service
0480
CaII service
1200
CaII service
5301
CaII service
5302
CaII service
5303
and check the opera
c
h
e
c
k
m
CaII service
5304
and check the operati
power supply pcb or engine
CaII service
6020
controller pcb
CaII service
6030
CaII service
6100
CaII service
6120
CaII service
6130
CaII service
6400
CaII service
7001
eraser lamp 2 error (cyan drum unit)
CaII service
6000
CaII service
7002
CaII service
7003
CaII service
7004
CaII service
7401
CaII service
7402
CaII service
7403
CaII service
7404
controller pcb
backup data error 1. drum unit and engine controller board were replaced at the same
time
engine firmware error 1. defective engine firmware
reflash the engine firmware and check the operation; if same problem then
replace the engine controller board
CaII service
7412
CaII service
7413
CaII service
7414
CaII service
D020
CaII service
7600
CaII service
9530
CaII service
7411
operation
the operation
main controller video data control error 1. defective main controller board turn the power off/on and check the operation; if same error then replace main
controller board
RETURN TO MAIN MENU
CaII service
F226
board
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
F000
POSSIBLE SOLUTIONS
paper feeder
1
.
p
o
o
2. defective duplexer (DU300/301)
pcb
duplexer incompatibility error 1. wrong duplexer was installed make sure that the DU301 is installed for the FSC5030N and not DU300. DU300
will work for the FSC5020N
duplexer firmware error 1. defective duplexer unit check duplexer installation and check the operation; if same error then replace
the duplexer unit
(black drum unit)
operation; if same error
(cyan drum unit)
operation; if same error th
(magenta drum unit)
and check operation; if same er
(yellow drum unit)
operation; if same erro
unit or engine c
CaII service
2610
connector
CaII service
2620
connector
CaII service
0470
CaII service
0480
CaII service
0951
CaII service
0952
CaII service
0953
CaII service
0954
CaII service
0460
CaII service
1200
CaII service
0420
CaII service
0100
CaII service
2630
connector
CaII service
5301
CaII service
5302
CaII service
5303
and check the opera
c
h
e
c
k
m
CaII service
5304
and check the operati
CaII service
6020
controller pcb
CaII service
6030
CaII service
6100
CaII service
6120
CaII service
6130
CaII service
6400
CaII service
6000
eraser lamp 2 error (cyan drum unit) 1. eraser lamp 2 connector makes poor contact
CaII service
7001
CaII service
7002
CaII service
7003
CaII service
7004
CaII service
7401
CaII service
7402
CaII service
7403
CaII service
7404
controller pcb
CaII service
7600
CaII service
7412
CaII service
7413
CaII service
7414
CaII service
7411
backup data error 1. drum unit and engine controller oard were replaced at the same
time
engine firmware error 1. defective engine firmware
reflash the engine firmware and check the operation; if same problem then
operation
system DMM pwb checksum error 1. system DMM incorrectly installed on main controller board
the operation
engine controller pwb flash ROM error 1. defective engine controller board turn the power off/on and check the operation; if same error then replace engine
controller board
main controller video data control error 1. defective main controller board turn the power off/on and check the operation; if same error then replace main
controller board
RETURN TO MAIN MENU
CaII service
D020
CaII service
F040
CaII service
F000
CaII service
F010
CaII service
9530
CaII service
F226
board
CaII service
F020
CaII service
F030
CaII service
F050
POSSIBLE SOLUTIONS
EEPROM read error 1. drum unit is not properly connected or making poor contact
check drum unit insertionand correct if faulty; replace the drum unit and check
the operation; if still same error then replace the engine controller pcb
communication error between printer and document
finisher/mailbox sorter
1. poor connection between printer and finisher/mailbox-sorter
2. defective signal cable between printer and DF31(finisher) or
SO30 (mailbox-sorter)
3. defective main board of DF31(finisher) or SO30(mailbox-sorter)
4. defective paper feeder/options relay
check connection between the printer and the finisher/mailbox-sorter; check the
signal cable connection and repair if damaged; replace the finisher/mailbox-
sorter main controller board and check operation; replace the paper
feeder/options relay board and
1
.
p
o
o
r
communication error between printer and bulk stacker 1. poor connection between printer and bulk stacker
2. defective signal cable between printer and ST30 (bulk stacker)
3. defective main board of ST30 (bulk stacker)
4. defective paper feeder/options relay pcb
check connection between the printer and the bulk stacker; check the signal
cable connection and repair if damaged; replace the bulk stacker (ST30) main
controller board and check operation; replace the paper feeder/options relay
board and check operation
communication error between printer and duplex unit 1. poor connection between printer and duplex unit
2. defective main board of PD800(duplex unit)
check connection between the printer and duplex unit; replace the duplex unit
(PD800) main controller board and check operation; replace the paper
feeder/options relay board and check operation; if still same error then replace
overcurrent detection of upper cassette base motor
(first paper feeder)
1. defective upper cassette base motor
2. defective bottom plate elevation mechanism of upper cassette
3. defective main board of PF30A paper feeder
check if bottom plate mechanism operate smoothly; check for broken gears or
shafts; replace the upper cassette base motor; replace the main board of the
PF30A paper feeder and check the operation; if still same error then replace the
engine controller boa
1. overcurrent detection of upper cassette base motor
2. overcurrent detection of cassette base motor
(duplex unit)
1. defective lower cassette base motor
2. defective bottom plate elevation mechanism of lower cassette
4. defective main board of PD800 duplex unit
shafts; replace the lower cassette base motor; replace the main board of the
PF30A paper feeder or main board of the PD800 (duplex unit) and check the
operation; if still same err
(second paper feeder)
overcurrent detection of lower cassette base motor
(third paper feeder)
side registration home position sensor detection error
(duplex unit)
1. defective side registration home position sensor
check side registration motor or home position sensor connector terminals and
position sensor and check operation; if still same error then replace the engine
controller pcb
main drive motor lock 1. main drive motor connector makes poor contact
2. defective main drive motor
3. defective drive transmission on drum unit or transfer unit
check main drive motor connector terminals; check if drum unit or primary
transfer unit rotates smoothly and no broken gears; replace the main drive motor
and check operation; if still same error then replace the engine controller board
CaII service
0440
CaII service
0121
CaII service
2000
CaII service
1210
CaII service
1040
CaII service
0460
CaII service
1010
CaII service
1020
CaII service
1030
CaII service
0450
CaII service
1050
CaII service
1060
main drive motor starting error 1. main drive motor connector makes poor contact
main drive motor starting time-out 1. main drive motor connector makes poor contact
same error then repla
check operation; if s
fuser drive motor error 1. broken gears on the fuser motor drive transmission
2. fuser drive motor is defective
3. defective engoine controller pcb
check fuser drive for damaged gears or couplings; replace the fuser drive motor
and check operation; if still same error then replace the engine controller pcb
CaII service
2500
error then replace the en
CaII service
2510
CaII service
2111
CaII service
2101
CaII service
2102
CaII service
2121
CaII service
2020
CaII service
2010
CaII service
2112
CaII service
2340
CaII service
2122
CaII service
2320
CaII service
2520
CaII service
4000
c
h
e
c
CaII service
4200
CaII service
5120
abnormal separation charger high voltage leak current 1. poor connection between the engine controller pcb and
separation charger high voltage unit
2. defective separation charger high voltage unit
check harness connection between separation charger high voltage unit and
repair if needed; check for separation charger leakage on separation corona;
replace the separation charger high voltage unit; replace engine controller
board and check operation
CaII service
5300
eraser lamp broken detection 1. poor connection on the cleaning lamp connector terminals
check upper thermistor and thermostat continuity and if broken replace fuser
unit; check heater lamp installation and continuity and if broken replace the fuser
unit; if same problem then replace the power source pcb or engine controller pcb
CaII service
6010
CaII service
6020
CaII service
6030
upper fuser thermistor broken detection check upper thermistor and thermostat continuity and if broken replace the fuser
unit; replace the fuser pcb or engine controller pcb and check operation
CaII service
6040
upper fuser thermistor abnormal temperature detection check upper thermistor and thermostat continuity and if broken replace the fuser
CaII service
6100
press/heat roller heating time-out 1 check lower thermistor and thermostat continuity and if broken replace fuser
CaII service
6110
CaII service
6120
press/heat roller abnormal high temperature check lower thermistor and thermostat continuity and if broken replace fuser
CaII service
6130
lower fuser thermistor broken detection check lower thermistor and thermostat continuity and if broken replace the fuser
CaII service
6000
polygon motor error
CaII service
6140
lower fuser thermistor abnormal temperature detection check lower thermistor and thermostat continuity and if broken replace the fuser
CaII service
6430
oil roller unit fuse break error 1. oil roller unit detection sensor is faulty
2. defective oil roller unit fuse
3. defective harness between engine pcb and oil roller unit detection
sensor
check connection between engine pcb and oil roller unit detection sensor;
replace the oil roller unit (OL-82) and check operation; if same problem then
CaII service
7001
controller pcb
CaII service
7002
controller pcb
CaII service
7003
CaII service
7004
controller pcb
CaII service
7101
3. black toner feed motor does not rotate
CaII service
7102
3. cyan toner feed motor does not rotate
CaII service
7103
3. magenta toner feed motor does not rotate
CaII service
7104
3. yellow toner feed motor does not rotate
operation
2. faulty drum unit
operation
2. faulty drum unit
operation
feeder motor error (document finisher) 1. defective feeder motor of DF31 document finisher
2. defective document finisher interface board
3. defective finisher main board
replace the document finisher feed motor or finisher interface board; replace the
finisher main board and check operation; if still same error then replace the
engine controller board
CaII service
7700
CaII service
8010
CaII service
7301
CaII service
7710
paper ejection motor error (document finisher) 1. defective paper ejection motor of DF31 document finisher
replace the document finisher paper ejection motor or finisher interface board;
replace the finisher main board and check operation; if still same error then
tray elevation motor error (document finisher) 1. defective tray elevation motor of DF31 document finisher
replace the document finisher tray elevation motor or finisher interface board;
matching board movement motor error
(document finisher)
1. defective matching board movement motor of DF31 finisher
replace the document finisher matching board movement motor or finisher
interface board; replace the finisher main board and check operation; if still
staple movement motor error (document finisher) 1. defective staple movement motor of DF31 finisher
replace the document finisher staple movement motor or finisher interface
board; replace the finisher main board and check operation; if still same error
staple motor error (document finisher) 1. defective staple motor of DF31document finisher
replace the document finisher staple motor or finisher interface board; replace
the finisher main board and check operation; if still same error then replace the
sorter compatibility error 1. the ROM version of mailbox -sorter SO-30 main board is not
compatible for the printer
2. defective mailbox-sorter main board
replace the ROM of mailbox-sorter and check operation; if same error then
replace the mailbox-sorter main controller pcb or engine controller pcb
bulk stacker compatibility error 1. the ROM version of bulk stacker ST-30 main board is not
2. defective bulk stacker ST30 main board
replace the ROM of bulk stacker and check operation; if same error then replace
the bulk stacker main controller pcb or engine controller pcb
ROM version false setting 1. a version of finisher, mailbox-sorter or bulk stacker does not
conform to the printer
check for correct type finishing equiipment to install; replace the engine
controller board and check operation
main controller pwb error replace the operation panel board or main controller board and check the
operation; if same error then replace the engine controller board
the operation
engine checksum error 1. defective engine controller board turn the power off/on and check the operation; if same error then replace engine
controller board
engine RAM error 1. defective engine controller board turn the power off/on and check the operation; if same error then replace engine
controller board
CaII service
8510
CaII service
8020
CaII service
8170
CaII service
8230
CaII service
8290
board
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
F000
CaII service
F010
CaII service
8900
CaII service
F050
CaII service
F060
CaII service
8140
CaII service
8210
flash ROM checksum error 1. defective engine controller board turn the power off/on and check the operation; if same error then replace engine
controller board
RETURN TO MAIN MENU
CaII service
F070
POSSIBLE SOLUTIONS
EEPROM read error 1. drum unit is not properly connected or making poor contact
check drum unit insertionand correct if faulty; replace the drum unit and check
the operation; if still same error then replace the engine controller pcb
communication error between printer and document
finisher/mailbox sorter
1. poor connection between printer and finisher/mailbox-sorter
2. defective signal cable between printer and DF31(finisher) or
SO30 (mailbox-sorter)
3. defective main board of DF31(finisher) or SO30(mailbox-sorter)
check connection between the printer and the finisher/mailbox-sorter; check the
signal cable connection and repair if damaged; replace the finisher/mailbox-
sorter main controller board and check operation; replace the paper
1
.
p
o
o
r
c
communication error between printer and bulk stacker 1. poor connection between printer and bulk stacker
2. defective signal cable between printer and ST30 (bulk stacker)
3. defective main board of ST30 (bulk stacker)
check connection between the printer and the bulk stacker; check the signal
cable connection and repair if damaged; replace the bulk stacker (ST30) main
controller board and check operation; replace the paper feeder/options relay
board and check operation; if still same error then replace the engine controller
board
communication error between printer and duplex unit 1. poor connection between printer and duplex unit
2. defective main board of PD800(duplex unit)
check connection between the printer and duplex unit; replace the duplex unit
(PD800) main controller board and check operation; replace the paper
1. overcurrent detection of upper cassette base motor
2. overcurrent detection of cassette base motor
(duplex unit)
4. defective main board of PD800 duplex unit
PF30A paper feeder or main board of the PD800 (duplex unit) and check the
operation; if still same error then replace the engine controller board
side registration home position sensor detection error
(duplex unit)
1. defective side registration home position sensor
check side registration motor or home position sensor connector terminals and
controller pcb
CaII service
1040
CaII service
0460
CaII service
0450
CaII service
1050
CaII service
1060
CaII service
1210
CaII service
1010
CaII service
1020
CaII service
1030
CaII service
0440
CaII service
0121
main drive motor lock 1. main drive motor connector makes poor contact
main drive motor starting error 1. main drive motor connector makes poor contact
main drive motor starting time-out 1. main drive motor connector makes poor contact
fuser drive motor error 1. broken gears on the fuser motor drive transmission
2. fuser drive motor is defective
3. defective engoine controller pcb
check fuser drive for damaged gears or couplings; replace the fuser drive motor
and check operation; if still same error then replace the engine controller pcb
CaII service
2500
CaII service
2121
CaII service
2122
CaII service
2111
CaII service
2112
CaII service
2000
CaII service
2010
CaII service
2020
CaII service
2101
CaII service
2102
CaII service
2320
CaII service
2340
CaII service
2510
CaII service
2520
CaII service
4000
c
h
e
c
CaII service
4200
CaII service
5300
eraser lamp broken detection 1. poor connection on the cleaning lamp connector terminals
CaII service
6010
CaII service
6020
CaII service
6030
upper fuser thermistor broken detection check upper thermistor and thermostat continuity and if broken replace the fuser
CaII service
6040
upper fuser thermistor abnormal temperature detection check upper thermistor and thermostat continuity and if broken replace the fuser
CaII service
6100
CaII service
6110
CaII service
6120
press/heat roller abnormal high temperature check lower thermistor and thermostat continuity and if broken replace fuser
CaII service
6130
lower fuser thermistor broken detection check lower thermistor and thermostat continuity and if broken replace the fuser
polygon motor error 1. poor connection between engine pcb and laser unit ass'y
CaII service
6000
CaII service
6140
lower fuser thermistor abnormal temperature detection check lower thermistor and thermostat continuity and if broken replace the fuser
CaII service
7001
controller pcb
CaII service
7002
controller pcb
CaII service
7003
CaII service
7004
controller pcb
CaII service
7101
3. black toner feed motor does not rotate
CaII service
7102
3. cyan toner feed motor does not rotate
CaII service
7103
3. magenta toner feed motor does not rotate
CaII service
7104
3. yellow toner feed motor does not rotate
operation
2. faulty drum unit
operation
feeder motor error (document finisher) 1. defective feeder motor of DF31 document finisher
replace the document finisher feed motor or finisher interface board; replace the
finisher main board and check operation; if still same error then replace the
paper ejection motor error (document finisher) 1. defective paper ejection motor of DF31 document finisher
replace the document finisher paper ejection motor or finisher interface board;
CaII service
8010
CaII service
7700/7710
CaII service
8020
CaII service
7301
tray elevation motor error (document finisher) 1. defective tray elevation motor of DF31 document finisher
replace the document finisher tray elevation motor or finisher interface board;
matching board movement motor error
(document finisher)
1. defective matching board movement motor of DF31 finisher
replace the document finisher matching board movement motor or finisher
interface board; replace the finisher main board and check operation; if still
staple movement motor error (document finisher) 1. defective staple movement motor of DF31 finisher
replace the document finisher staple movement motor or finisher interface
board; replace the finisher main board and check operation; if still same error
staple motor error (document finisher) 1. defective staple motor of DF31document finisher
replace the document finisher staple motor or finisher interface board; replace
the finisher main board and check operation; if still same error then replace the
sorter compatibility error 1. the ROM version of mailbox -sorter SO-30 main board is not
2. defective mailbox-sorter main board
replace the ROM of mailbox-sorter and check operation; if same error then
replace the mailbox-sorter main controller pcb or engine controller pcb
bulk stacker compatibility error 1. the ROM version of bulk stacker ST-30 main board is not
2. defective bulk stacker ST30 main board
replace the ROM of bulk stacker and check operation; if same error then replace
the bulk stacker main controller pcb or engine controller pcb
ROM version false setting 1. a version of finisher, mailbox-sorter or bulk stacker does not
conform to the printer
check for correct type finishing equiipment to install; replace the engine
controller board and check operation
the operation
controller board
controller board
controller board
RETURN TO MAIN MENU
CaII service
8900
CaII service
F000
CaII service
8210
CaII service
F050
CaII service
F060
CaII service
8140
CaII service
F010
CaII service
F070
board
CaII service
F020
CaII service
F030
CaII service
F040
CaII service
8230
CaII service
8290
CaII service
8510
CaII service
8170
POSSIBLE SOLUTIONS
CaII service
0121
EEPROM read error (drum pwb K) 1. black process unit connector makes poor contact
2. defective black process unit
check black process unit connector terminals and repair if needed; replace the
black process unit or engine pcb and check for correct operation
CaII service
0122
EEPROM read error (drum pwb C) 1. cyan process unit connector makes poor contact
check cyan process unit connector terminals and repair if needed; replace the
cyan process unit or engine pcb and check for correct operation
CaII service
0123
EEPROM read error (drum pwb M) 1. cyan process unit connector makes poor contact
check magenta process unit connector terminals and repair if needed; replace
the magenta process unit or engine pcb and check for correct operation
CaII service
0124
EEPROM read error (drum pwb Y) 1. yellow process unit connector makes poor contact
2. defective yellow process unit
check yellow process unit connector terminals and repair if needed; replace the
yellow process unit or engine pcb and check for correct operation
CaII service
0150
CaII service
0160
CaII service
0170
total counts problem 1. data damage of EEPROM contact service admin/technical department
check harness connection between main controller board and engine interface
board; check DMM insertion and reseat properly; if same error then replace the
engine interface pcb or main controller pcb
CaII service
0310
LPH drive pcb communication error 1. poor connection between engine pcb and LPH drive pcb
check connection between LPH drive pcb and engine pcb and repair or replace
if faulty; replace the LPH drive pcb or engine controller pcb and check the
operation
CaII service
0420
(upper cassette)
CaII service
0500
(lower cassette)
CaII service
0700
(upper cassette)
CaII service
0710
(lower cassette)
CaII service
0750
document finisher EEPROM error check connection between finisher main pcb and engine pcb and repair or
POSSIBLE CAUSES
DESCRIPTION
main controller pwb communication problem
CaII service
0240
ERROR CODES
1. poor connection between engine interface pcb and main
controller pcb
2. DMM installed incorrrectly or faulty DMM
3. faulty engine interface pcb or main controller pcb
CaII service
0440
CaII service
0951
LPH current correction EEPROM error (Black) 1. defective EEPROM of LPH drive pcb
CaII service
0952
LPH current correction EEPROM error (Cyan) 1. defective EEPROM of LPH drive pcb
CaII service
0953
LPH current correction EEPROM error (Magenta) 1. defective EEPROM of LPH drive pcb
CaII service
0954
LPH current correction EEPROM error (Yellow) 1. defective EEPROM of LPH drive pcb
CaII service
1010
cassette lift motor error 1. defective cassette lift motor
check if the bottom plate elevation mechanism is manually working; check for
broken gears or couplings; replace the cassette lift motor; replace engine
CaII service
1100
paper feeder upper lift motor error (PF645)
(upper cassette of option 1500 sheet paper feeder)
switch and check the operation
CaII service
1110
paper feeder middle lift motor error (PF645)
(middle cassette of option 1500 sheet paper feeder)
1. poor contact on the middle lift motor connector terminals
2. middle paper feed lift limit switch is faulty
4. defective paper feed middle lift motor
check connections on the middle paper feed lift motor and lift limit switch; check
mechanism works smoothly; replace the middle paper feed lift motor or lift limit
CaII service
1120
paper feeder lower lift motor error (PF645)
(lower cassette of option 1500 sheet paper feeder)
CaII service
1130
paper feeder lift motor error (PF647)
(cassette of 3000 sheet paper feeder)
1. poor contact on the lift motor connector terminals
2. paper feed lift limit switch is faulty
4. defective paper feed lift motor
check connections on the paper feed lift motor and lift limit switch; check for
works smoothly; replace the paper feed lift motor or lift limit switch and check
the operation
CaII service
1140
right deck lift motor error (PF647)
(right deck unit of 3000 sheet paper feeder)
1. poor contact on the right deck lift motor connector terminals
2. right deck lift limit switch is faulty
4. defective right deck lift motor
check connections on the right deck lift motor and lift limit switch; check for
works smoothly; replace the right deck lift motor or lift limit switch and check the
operation
CaII service
1150
left deck lift motor error (PF647)
(left deck unit of 3000 sheet paper feeder)
1. poor contact on the left deck lift motor connector terminals
2. left deck lift limit switch is faulty
4. defective left deck lift motor
check connections on the left deck lift motor and lift limit switch; check for
works smoothly; replace the left deck lift motor or lift limit switch and check the
operation
CaII service
1160
cassette lift motor error
(upper 500 sheet paper feeder)
CaII service
1170
cassette lift motor error
(lower 500 sheet paper feeder)
CaII service
1200
duplex side registration motor error 1. defective duplex side registration home position sensor
2. defective duplex side registration motor
check duplex unit insertion if properly connected; clean the side registration
home position sensor and replace if faulty; replace the duplex side registration
motor and check the operation; if still same problem then replace the engine
controller pcb
CaII service
2101
developing K/fuser motor error check connectors between the developing K/fuser motor and engine pcb and
repair or replace if faulty; check for broken gears; replace the developing K/fuser
pcb
CaII service
2102
developing CMY motor error check connectors between the developing CMY motor and engine pcb and
repair or replace if faulty; check for broken gears; replace the developing CMY
pcb
CaII service
2201
drum motor K error check connectors between the drum motor K and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor K and check
CaII service
2202
drum motor C error check connectors between the drum motor C and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor C and check
CaII service
2203
drum motor M error check connectors between the drum motor M and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor M and check
CaII service
2204
drum motor Y error check connectors between the drum motor Y and engine pcb and repair or
replace if faulty; check for broken gears; replace the drum motor Y and check
CaII service
2500
paper feed motor error check connectors between the paper feed motor and engine pcb and repair or
CaII service
2600
paper feeder main motor error
(option PF645 or PF647)
check connectors between the option paper feeder main motor and engine pcb
and repair or replace if faulty; check if option paper feeder main motor rotates
smoothly and check for broken gears; replace the option paper feeder main
motor and check operation; if still same error then replace engine controller pcb
CaII service
2700
transfer roller lift motor error check connectors between the transfer roller lift motor and engine pcb and repair
or replace if faulty; check if transfer roller lift motor rotates smoothly and check
for broken gears; replace the transfer roller lift motor or transfer lift home
controller pcb
CaII service
2710
waste toner box motor error 1. overload on the waste toner box motor
2. defective waste toner box motor
check for solidified toner on the waste toner box; replace the waste toner box
motor and check operation; if still same problem then replace the engine
controller pcb
1. poor connection between engine pcb and drum motor Y
1. poor connection between engine pcb and developing CMY motor
2. defective developing CMY motor
1. poor connection between engine pcb and option paper feeder
main motor
2. paper feeder main motor is defective
1. poor connection between engine pcb and transfer roller lift motor
2. transfer roller lift motor is defective
3. defective transfer lift home position sensor
1. poor connection between engine pcb and developing K/fuser
motor
2. defective developing K/fuser motor
1. poor connection between engine pcb and drum motor K
1. poor connection between engine pcb and drum motor C
1. poor connection between engine pcb and drum motor M
CaII service
5100
main high voltage error check/clean the main charge corona; check if terminal contacts on high voltage
unit are deformed; replace main charge units and check the operation; if same
error then replace the high voltage unit
CaII service
5301
eraser lamp K break error 1. black process unit is not properly inserted and connected
controller pcb
CaII service
5302
controller pcb
CaII service
5303
CaII service
5304
controller pcb
same problem then replace the power source pcb, engine controller pcb or fuser
unit assembly and check operation
CaII service
6030
upper fuser thermistor break error check upper thermistor and thermostat continuity and replace if necessary;
CaII service
6050
CaII service
6100
lower fuser heater break error check lower thermistor and thermostat continuity and replace if necessary;
CaII service
6120
check lower thermistor and thermostat continuity and replace if necessary;
CaII service
6130
lower fuser thermistor break error check lower thermistor and thermostat continuity and replace if necessary;
CaII service
6000
upper fuser heater lamp break 1. upper thermistor incorrectly installed or faulty
3. upper fuser thermostat cutout triggered
CaII service
6020
upper fuser thermistor high temperature detection error 1. upper thermistor incorrectly installed or faulty
3. lower fuser thermostat cutout triggered
lower fuser thermistor high temperature detection error 1. lower thermistor incorrectly installed or faulty
3. deformed terminal contacts on high voltage unit
CaII service
6150
CaII service
6400
check/replace the power supply board or engine controller board and check the
operation
CaII service
6410
fuser unit insertion error 1. fuser unit inserted incorrectly or poor connection
damaged; replace the fuser unit or engine controller board and check the
operation
CaII service
6420
fuser fuse cut error 1. fixing unit connector inserted incorrectly
thermistor continuity and replace if damaged or broken; if still same problem
then replace the fuser unit or engine controller pcb and check the operation
CaII service
7001
toner motor K error 1. defective toner motor K
replace the toner motor K and check operation; if same problem then replace
CaII service
7002
toner motor C error 1. defective toner motor C
replace the toner motor C and check operation; if same problem then replace
CaII service
7003
toner motor M error 1. defective toner motor M
replace the toner motor M and check operation; if same problem then replace
CaII service
7004
toner motor Y error 1. defective toner motor Y
replace the toner motor Y and check operation; if same problem then replace
CaII service
7101
toner sensor K error 1. defective toner sensor K
replace the black process unit and check operation; if same problem then
CaII service
7102
replace the cyan process unit and check operation; if same problem then
CaII service
7103
replace the magenta process unit and check operation; if same problem then
CaII service
7104
replace the yellow process unit and check operation; if same problem then
CaII service
7200
broken internal thermistor wire 1. broken internal thermistor wire
the operation
CaII service
7210
short-circuited internal thermistor wire 1. shorted internal thermistor wire
the operation
CaII service
7301
toner hopper error (black process unit) 1. black toner container is not installed or not inserted correctly
check black toner cartridge installation; if same problem then replace engine
controller pcb
CaII service
7302
toner hopper error (cyan process unit) 1. cyan toner container is not installed or not inserted correctly
check cyan toner cartridge installation; if same problem then replace engine
controller pcb
CaII service
7303
toner hopper error (magenta process unit) 1. magenta toner container is not installed or not inserted correctly
check magenta toner cartridge installation; if same problem then replace engine
controller pcb
CaII service
7304
toner hopper error (yellow process unit) 1. yellow toner container is not installed or not inserted correctly
check yellow toner cartridge installation; if same problem then replace engine
controller pcb
CaII service
7600
toner D sensor problem 1. defective toner D sensors 1 and 2
check the toner D sensors connector terminals; replace the transfer belt unit
and check the operation; if same problem then replace the engine controller pcb
CaII service
7610
the operation
CaII service
7620
colour registration timing error 1. faulty density due to a mechanical cause
possible mechanical damage; check if drive unit rotates smoothly; replace the
engine controller pcb and check the operation
and check operation
and check operation
CaII service
8010
CaII service
8020
operation
CaII service
8030
CaII service
8040
CaII service
8140
CaII service
8150
makes poor contact
sensor
position sensor
CaII service
7810
CaII service
7800
CaII service
8170
CaII service
8190
CaII service
8220
CaII service
8230
CaII service
8240
CaII service
8300
replace the centerfold unit main pcb or finisher main pcb
CaII service
8310
problem
centerfold unit main pcb or finisher main pcb
CaII service
8320
main pcb
CaII service
8330
CaII service
F000
CaII service
F010
code ROM checksum error 1. defective Code ROM (on-board)
1. loose connections on the front stapler motor and home position
sensor
sensor
sensor
CaII service
8210
CaII service
8180
document finisher rear upper side registration guide problem 1. loose connections on the rear upper side registration guide motor
position sensor
position sensor
sensor
sensor
document finisher front stapler problem
CaII service
F020
the operation
CaII service
F030
CaII service
F040
main-engine controller pwbs communication error check connection between main pcb and engine pcb and fix or replace if
CaII service
F050
controller board
CaII service
F060
controller board
CaII service
F070
controller board
RETURN TO MAIN MENU
POSSIBLE SOLUTIONS
C0150
C0160
C0420
paper feeder communication error
C1010
5. defective feed pcb or engine controller
operation; replace lift motor 1 or lift limit switch 1 if faulty; if same error then
replace the feed pcb or engine controller pcb
C1020
5. defective feed pcb or engine controller
operation; replace lift motor 2 or lift limit switch 2 if faulty; if same error then
replace the feed pcb or engine controller pcb
C1030
5. defective paper feed main pcb or engine controller
switch 1 and check operation; if same error then replace the paper feed main
pcb or engine controller pcb
C1040
5. defective paper feed main pcb or engine controller
switch 2 and check operation; if same error then replace the paper feed main
pcb or engine controller pcb
C1100
C1110
C1120
paper feeder left lift position problem
1. paper feeder left lift doesn't rise properly
C1130
paper feeder right lift position problem
1. paper feeder right lift doesn't rise properly
C1900
paper feeder EEPROM error
1. poor connection between paper feed main pcb and engine pcb
check connection between the paper feed main pcb and engine pcb; replace the
paper feed main pcb and check the operation; if still same error then replace the
engine pcb
C1950
transfer belt unit EEPROM error 1. poor connection between transfer belt unit pcb and engine pcb
check connection between the transfer belt unit and engine pcb; replace the
transfer belt unit and check the operation; if still same error then replace the
engine pcb
ERROR CODES DESCRIPTION
POSSIBLE CAUSES
C2101
paper feed/developing motor Bk error check connectors between the paper feed/developing motor Bk and engine pcb
and repair or replace if faulty; check for broken gears; replace the paper
feed/developing motor Bk and check operation; if still same error then replace
C2102
developing motor CMY error check connectors between the developing motor CMY and engine pcb and
repair or replace if faulty; check for broken gears; replace the developing motor
CMY and check operation; if still same error then replace the engine controller
pcb
C2201
drum motor K error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor K
C2202
drum motor C error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor C
C2203
drum motor M error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor M
C2204
drum motor Y error check connectors between the motor relay pcb and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the drum motor Y
C2300
fuser motor error check connectors between the fuser motor and engine pcb and repair or replace
if faulty; check for broken gears or couplings; replace the fuser motor and check
C2400
eject motor error check connectors between the eject motor and engine pcb and repair or replace
if faulty; check for broken gears or couplings; replace the eject motor and check
C2500
MP motor error check connectors between the MP motor and engine pcb and repair or replace if
faulty; check for broken gears or couplings; replace the MP motor and check
C2600
paper feeder paper conveying motor error
(option paper feeder unit)
check connectors between the paper feed main pcb and engine pcb and repair
or replace if faulty; check for broken gears or couplings; replace the paper feed
paper conveying error and check operation; if still same error then replace the
paper feed main pcb or engine controller pcb
C2810
waste toner motor error check connectors between the waste toner motor and engine pcb and repair or
replace if faulty; check for broken gears or couplings; replace the waste toner
pcb
scanner motor and check operation; if still same error then replace scanner pcb
1. poor connection between engine pcb and developing motor CMY
3. defective developing motor CMY
1. poor connection between engine pcb and MP motor
2. defective MP motor
1. poor connection between engine pcb and paper feed/developing
motor BK
3. defective paper feed/developing motor Bk
1. poor connection between engine pcb and fuser motor
1. poor connection between engine pcb and eject motor
2. defective eject motor
1. poor connection between engine pcb and waste toner motor
2. Defective waste toner motor
2. defective paper feed paper conveying motor
4. defective paper feed main pcb or engine controller pcb
C3100
main high voltage Bk error check charge roller unit installation for black and reseat properly; if same error
then replace the black charge roller unit
main high voltage C error check charge roller unit installation for cyan and reseat properly; if same error
then replace the cyan charge roller unit
main high voltage M error check charge roller unit installation for magenta and reseat properly; if same
error then replace the magenta charge roller unit
main high voltage Y error check charge roller unit installation for yellow and reseat properly; if same error
then replace the yellow charge roller unit
eraser lamp Bk break error 1. black process unit is not properly inserted and connected
controller pcb
controller pcb
controller pcb
check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if
abnormally high fuser thermistor temperature check fuser thermistors 1/2 and fuser thermostat 1continuity and replace if
check fuser thermistors 1/3 continuity and replace if necessary; check heater
replace the power source pcb or engine controller pcb and check operation
fuser thermistor 1/3 break error check fuser thermistors 1/3 continuity and replace if necessary; check heater
replace the power source pcb or engine controller pcb and check operation
abnormally low fuser thermistor 3 temperature check heater lamps 1/2 installation and continuity and replace if broken; if same
operation
fuser heater 3 break check fuser thermistors 2 and fuser thermostat 2 continuity and replace if
check operation
check fuser thermistors 2 continuity and replace if necessary; if same problem

then replace the power source pcb or engine controller pcb and check operation
abnormally high fuser thermistor 2 temperature 1. fuser thermistor 2 incorrectly installed or faulty
abnormally high fuser thermistor 1/3 temperature

fuser heater 1/2 break 1. fuser thermistors 1/2 incorrectly installed or faulty
1. charger roller unit for C incorrectly installed
2. defective cyan charge roller unit
1. charger roller unit for M incorrectly installed
2. defective magenta charge roller unit
1. charger roller unit for BK incorrectly installed
2. defective black charge roller unit
1. charger roller unit for Y incorrectly installed
2. defective yellow charge roller unit
C6130
fuser thermistor 2 break error check fuser thermistors 2 and fuser thermostat 2 continuity and replace if
check operation
C6400
C7000
toner motor problem 1. toner motor connectors makes poor contact
3. defective CMYK toner motors
check for visual damage on the gears and couplers; run Sim 135 and if the toner
motor doesn't work then replace the toner mootor for CMYK respectively; f still
same error then replace the engine controller pcb and check the operation
C7101
toner sensor BK error 1. defective toner sensor K
replace the black developer unit and check operation; if same problem then
C7102
replace the cyan developer unit and check operation; if same problem then
C7103
replace the magenta developer unit and check operation; if same problem then
C7104
replace the yellow developer unit and check operation; if same problem then
C7200
broken internal thermistor wire 1. defective laser scanner unit
C7210
shorted internal thermistor wire 1. defective laser scanner unit
C7220
the operation
C7230
the operation
C7240
the operation
C7250
the operation
C7401
developing unit black (K) type mismatch problem 1. black developer unit not installed
2. faulty black developer unit
3. different type of developing unit is installed
check black developer unit insertion and replace if faulty; install the correct dev
unit
C7402
developing unit cyan (C) type mismatch problem 1. cyan developer unit not installed
2. faulty cyan developer unit
check cyan developer unit insertion and replace if faulty; install the correct dev
unit
C7403
developing unit magenta (M) type mismatch problem 1. magenta developer unit not installed
2. faulty magenta developer unit
check magenta developer unit insertion and replace if faulty; install the correct
dev unit
C7404
developing unit yellow (Y) type mismatch problem 1. yellow developer unit not installed
2. faulty yellow developer unit
check yellow developer unit insertion and replace if faulty; install the correct dev
unit
C7411
drum unit black (K) type mismatch problem 1. black drum unit not installed
2. faulty black drum unit
check black drum unit insertion and replace if faulty; install the correct drum unit
C7412
drum unit cyan (C) type mismatch problem 1. cyan drum unit not installed
2. faulty cyan drum unit
check cyan drum unit insertion and replace if faulty; install the correct drum unit
C7413
drum unit magenta (M) type mismatch problem 1. magenta drum unit not installed
2. faulty magenta drum unit
check magenta drum unit insertion and replace if faulty; install the correct drum
unit
C7414
drum unit yellow (Y) type mismatch problem 1. yellow drum unit not installed
2. faulty yellow drum unit
check yellow drum unit insertion and replace if faulty; install the correct drum
unit
C7420
transfer belt unit type mismatch problem 1. transfer unit not installed
2. faulty transfer unit
3. different type of transfer unit is installed
check transfer unit insertion and replace the unit if faulty; install the correct
transfer unit
and check operation
and check operation
C7901
drum BK EEPROM error 1. black drum unit makes poor contact
check the black drum unit installation; replace the black drum unit and check the
operation
C7902
drum C EEPROM error 1. cyan drum unit makes poor contact
check the cyan drum unit installation; replace the cyan drum unit and check the
operation
C7903
drum M EEPROM error 1. magenta drum unit makes poor contact
check the magenta drum unit installation; replace the magenta drum unit and
check the operation
C7904
drum Y EEPROM error 1. yellow drum unit makes poor contact
check the yellow drum unit installation; replace the yellow drum unit and check
the operation
C7911
developing unit BK EEPROM error 1. black developing unit makes poor contact
2. defective black developing unit pcb
check the black developing unit installation; replace the black developing unit
C7912
developing unit C EEPROM error 1. cyan developing unit makes poor contact
2. defective cyan developing unit pcb
check the cyan developing unit installation; replace the cyan developing unit and
check the operation
C7913
developing unit M EEPROM error 1. magenta developing unit makes poor contact
2. defective magenta developing unit pcb
check the magenta developing unit installation; replace the magenta developing
C7914
developing unit Y EEPROM error 1. yellow developing unit makes poor contact
2. defective yellow developing unit pcb
check the yellow developing unit installation; replace the yellow developing unit
C8020
operation
C8030
finisher tray upper limit detection problem (option DF730) 1. tray upper limit sensor makes poor contact
C8050
C8060
C8070
C7800
C7810
C8140
upper/lower sensors; replace the finisher main pcb and check the operation
check/replace the adjustment home position sensor if faulty. replace the finisher
main pcb for the type of finisher attached and check the operation
registration motor 2 if faulty; replace the finisher main pcb and check the
operation
type of finisher attached and check the operation
C8220
stapler shift motor 2 error (DF710) check stapler moving motor 2 connection; replace stapler moving motor 2 if
stapler unit is broken; replace the finisher main pcb and check the operation
C8230
C8300
check the operation
C8310
BF710)
check the operation
C8320
BF710)
C8330
the centerfold unit main pcb or finisher main pcb and check the operation
C8340
check the operation
C8350
BF710)
check the operation
C8180
Side registration motor 2 problem (option DF710)
C8170
C8210
stapler shift motor 1 error (DF710)
C8360
check the operation
C8440
C8460
C8500
or finisher main pcb and check the operation
C8510
mailbox drive motor problem (option MT710) check connection in the mailbox drive motor; replace the mailbox drive motor if
operation
C8900
the operation
C8910
C8920
C8930
main pcb or finisher main pcb and check the operation
C9530
C9540
C9550
F000
operation panel PWB communication error 1. defective main PWB
2. defective operation panel PWB
replace either main PWB or operation panel PWB and check operation; check
harness connection
F010
Main PWB checksum error 1. defective main PWB
upload firmware and check for proper operation; replace main PWB if needed
F020
Memory checksum error 1. defective expansion memory
2. defective main PWB
re-seat expansion memory and replace if faulty; replace main PWB and check
F030
Main PWB system error 1. defective main PWB
upload firmware and check for proper operation; replace main PWB if needed
F040
Engine PWB communication error 1. defective main PWB
2. defective engine PWB
check connection between main PWB and engine PWB; replace either main
PWB or engine PWB and check for proper operation
F226
Video output error 1. defective main PWB replace main PWB and check for correct operation
RETURN TO MAIN MENU

Kyocera Service Error Codes Summary PDF

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Kyocera Service Error Codes Summary PDF

Uploaded by

Copyright:

Available Formats

FS-1900

1. developer is worn out or not in proper level

toner sensor problem

1. poor connection on rear side reg motor

1. poor contact in paper feed motor terminals

scanner carriage problem 1. poor contact on connector terminals

check for arcing on the transfer/separtaion corona unit; replace the

1. charge leak during transfer/separation charging

1. poor thermistor connector contact

BD initialisation (A) problem 1. Defective laser scanner unit

BD initialisation (B) problem 1. Defective laser scanner unit

check for arcing on the transfer/separtaion corona unit; replace the

scanner carriage problem

polygon motor steady-state problem

polygon motor synchronization problem

1. insufficient exposure lamp luminosity

replace controller PWB and check for proper operation

broken developing thermistor connection 1. developing unit thermistor is broken or or shorted

1. poor contact on the upper lift motor connector terminals

scanner carriage problem 1. poor contact on connector terminals

potential problem 1 1. deteriorated main charger

potential problem 2 1. deteriorated main charger

1. poor thermistor connector contact

1. defective laser diode or polygon motor

main charger problem 1. charge leak during main charging

1. poor contact in polygon connector terminals

BD initialisation (A) problem 1. Defective laser scanner unit

BD initialisation (B) problem 1. Defective laser scanner unit

drum surface potential problem 1 1. deteriorated main charger

drum surface potential problem 2 1. deteriorated main charger

scanner carriage problem

1. poor contact in polygon connector terminals

1. defective laser diode or polygon motor

horizontal synchronized signal detection error

scanner carriage problem

document finisher incorrect type problem 1. wrong type finisher is installed

1. poor contact in the humidity sensor connector terminals

broken external temperature thermistor

exposure lamp problem 1. defective exposure lamp or inverter board

check exposure lamp harness connections; adjust position of contact glass

check poygon motor connector terminals; check/replace Laser unit (LSU);

check poygon motor connector terminals; check/replace Laser unit (LSU);

check poygon motor connector terminals; check/replace Laser unit (LSU);

exposure lamp problem 1. defective exposure lamp or inverter board

no description contact service admin/technical department contact service admin/technical department

no description contact service admin/technical department contact service admin/technical department

no description contact service admin/technical department contact service admin/technical department

check fuser thermistors 2 continuity and replace if necessary; if same problem

1. fuser thermistors 1/3 incorrectly installed or faulty

You might also like