Questionnaire Name: -

Age: -

1. What type of account do you have?

S.B A/C

Current A/C

2. Since how long you are associated with the bank?

Less than 2 years

2-4 years

4-6 years

6 and more years

3. What are the reasons for holding an account with this bank?

Better services

Safety

Good hospitality

Located nearby

Good image

Other

(Specify)

4. Which of the services you avail from the bank?

S.B A/C

Current A/C

Fixed deposit

Locker facility

DD/MT services

Acceptance of the bill

Loan Facility

5. How frequently do you operate with the bank?

Once in a while

Once in a month

Once in a fortnight

Once in a week

Very often

6. Would you like to continue with this bank? Yes No

7. Would you like to introduce friends and/or relatives to the bank?

Yes

No

8. Does the banker respond to your grievances?

Yes

No

9. Are you satisfied with the way the banker handles your grievances?

Yes

No

10. How will you rate the satisfaction level in regard with the following services offered by the bank?

Fully satisfied Opening an A/C

Satisfied

Not satisfied

Accounting operations

Issuing DD/MT

Addressing the grievances

Attending to enquiries

Loan sanctioning procedure

Facilitating services

Treatment of the customer

11. How many members do you have in your family? 1 2 3 4 5 more than 5 12. Net family income from all sources (monthly in Rs.) Below 10000 10000 to 20000 20000 to 40000 40000 & above 13. How much do you invest yearly in insurance plans? Below 10000 10000 to 20000 20000 to 40000 40000 & above 14. Are you satisfied with the services of your company? Yes No 15. Have you invested in any sources of investment like? BONDS MUTUAL FUNDS & SHARES POST OFFICE OTHER (specify) _______________ 16. Are you satisfied with the amount of interest you pay to your company? Yes No