Professional Documents
Culture Documents
INTERNSHIP REPORT
ON
SUBMITTED BY:
IMTIAZ LATIF
ROLL NO.603
Bs.Com (Hons)
2006-GCUF-919-621
SESSION 2006-10
COLLEGE OF COMMERCE
GOVERNMENT COLLEGE UNIVERSITY
FAISALABAD
5TH October 2009
DEDICATION
&
PREFACE
I have tried my best to peep into the generic as well as real cumulative problems
faced by the pioneer of banking industry in Pakistan. Several chapters have been
included in the report but they seem to be very conventional in nature giving
supplementary justification to the fact that ABL is the most conventional of the
conventional bank.
Imtiaz Latif
Roll # 603
ACKNOWLEGEMENT
TABLE OF CONTENTS
SR.NO DESCRIPTION PAGE
1 EXECUTIVE SUMMARY 08
2 INTRODUCTION TO ORGANIZATION 09
4 Meaning of Bank 10
7 Corporate Information 15
8 ORGANIZATIONAL STRUCTURE 17
11 Management Hierarchy 19
12 Functional Hierarchy 20
15 Commercial 23
16 Consumer 31
17 Corporate 35
19 SWOT ANALYSIS 40
20 Strengths 41
21 Weaknesses 43
22 Opportunities 44
23 Threats 45
25 Financial Statements 47
26 Vertical Analysis 51
27 Horizontal Analysis 52
28 Ratio Analysis 53
EXECUTIVE SUMMARY
INTRODUCTION TO ORGANIZATION
ABL is one of the largest banks in Pakistan, serving the Country for over 60
years in all spheres at banking and financial Services.
Allied Bank Limited operates by the following Vision, Mission & Values:
VISION
To become a dynamic and efficient bank providing integrated solutions in
order to be the first choice bank for the customers.
MISSION
To provide value added services to our customers.
To provide high tech innovative solutions to meet customers‟
requirements.
To create sustainable value through growth, efficiency and diversity for all
stakeholders.
To provide a challenging work environment and reward dedicated team
members according to their abilities and performance.
To play a proactive role in contributing towards the society.
CORE VALUES
Integrity
Excellence in Service
High Performance
Innovation and Growth
MEANING OF BANK
Some authors write that the word bank is derived from Italian word “bancus” OR
“banque” which means a bench. Because in the old days the Jews were used to
make Banking settlements by sitting on the benches & to deal the exchange of
money in the Market place. When any one of them becomes insolvent means
that he is unable to fulfill his requirements. Then his bench was destroyed by the
customer & this practice given birth to the word “BANKRUPT”.
Some other Authors are of the opinion that the word bank is derived from a
German word “back”, which means “Joint Stock Fund”. & when the major part of
Italy was occupied by the German then this word „back‟ was Italianized in to the
word Bank. However, no confident record is available to believe upon. Therefore,
we are not in a position to give any bounded meanings to bank inspire of all
these we can define bank as follow:
1. The imperial dictionary defined a bank as “An establishment for deposits &
issue of money & also for granting loans discounting bills & facilitating the
transaction from one place to another place”.
2. It is an institution, which deals with money.
3. It buys & sells the uses of money.
In other words, we can say “A bank is an institution for exchange of money,
transferring funds by domestic & foreign bills of exchange.”
We can also say that it is a pipeline through which money moves into & on of
circulation. Shortly & conclusively we can say that the “Bank is an institution that
facilitates the matters in which the money is involved”.
Meaning of Banking
The Banking companies‟ Ordinance, 1962 defines Banking as “Banking means
accepting for the purpose of lending or investment, of deposits of money from
public, Repayable on demand or otherwise and withdrawal by checks, drafts,
order, or otherwise.
Allied Bank was the first Muslim bank to have been established in Pakistan.
Established in December 1942 as the Australasia Bank in Lahore with a paid-up
share capital of Rs. 0.12 million under the Chairmanship of Khawaja Bashir Bux,
the Bank attracted deposits equivalent to Rs. 0.431 million in its first eighteen
months of business. At the time, the Bank‟s total assets amounted to Rs. 0.572
million. Today, Allied Bank's paid up Capital & Reserves amount to Rs. 10.5
billion, deposits exceed Rs. 143 billion and total assets equal Rs. 170 billion.
Branch Network
There are Four Provincial Headquarters of Allied Bank Limited situated at Lahore
(Punjab), Karachi (Sind), Peshawar (NWFP & Azad Kashmir) and Quetta
(Baluchistan).
800 domestic branches.
Arrangements with large number of Correspondent Banks/Exchange
Companies.
Over 200 branches for Foreign Currency Accounts.
Over 70 branches for trade finance.
Large number of branches for Inland Remittances.
Large number of branches for Rupee Travelers Cheques.
Provincial Headquarters
PUNJAB:
196/Upper Mall, Lahore
SINDH:
Jubilee Insurance House, I.I. Chundrigar Road, Karachi
NWFP:
1st floor, State Life Building, The Mall,
AZAD KASHMIR:
Peshawar Cantt.
BALUCHISTAN:
C.C. & I Building, Zarghoon Road, Quetta.
CORPORATE INFORMATION
Board of Directors
Mohammad Naeem Mukhtar
Chairman
Sheikh Mukhtar Ahmad
Mohammad Waseem Mukhtar
Abdul Aziz Khan
Sheikh Jalees Ahmed
Farrakh Qayyum
Government Nominee
Nazrat Bashir
Government Nominee
Tasneem M. Noorani
Mubashir A. Akhtar
Pervaiz Iqbal Butt
Mohammad Aftab Manzoor
Chief Executive Officer
Audit Committee
Sheikh Mukhtar Ahmad
Chairman
Farrakh Qayyum
Member
Mubashir A. Akhtar
Member
Sheikh Jalees Ahmed
Member
Company Secretary
Waheed-Ur-Rehman, FCA
Auditors
M. Yousuf Adil Saleem & Co.
Chartered Accountants
KPMG Taseer Hadi & Co.
Chartered Accountants
Legal Adviser
Haidermota and Company,
Advocates and Solicitors
Shares Registrar
Technology Trade (Pvt.) Ltd.
Central Office
Bath Island, Khayaban-e-Iqbal,
Main Clifton Road,
Karachi – 75600
UAN: (92 21) 111-110-110
ORGANIZATIONAL STRUCTURE
Management System of ABL
Asim Tufail
(Group Chief, Consumer & Personal Banking)
Fareed Vardag
(Chief Risk Officer)
Iqbal Zaidi
(Group Chief, Compliance)
Mohammad Abbas Sheikh
(Group Chief, Special Assets Management)
Mohammad Aftab Manzoor
(Chief Executive Officer)
Muhammad Jawaid Iqbal
(Group Chief, Corporate & Investment Banking)
Muhammad Shahzad Sadiq
(Group Chief, Audit & CRR)
Muhammad Yaseen
(Group Chief, Treasury)
Mujahid Ali
(Group Chief, Information Technology)
Shafique Ahmed Uqaili
(Group Chief, Human Resources)
Khawaja Mohammad Almas
(Head, Core Banking Projects)
Tahir Hassan Qureshi
(Chief Financial Officer)
Tariq Mehmood
(Group Chief, Operations)
Waheed ur Rehman
(Company Secretary)
Zia Ijaz
(Group Chief, Commercial & Retail Banking)
MANAGEMENT HIERARCHY
President
Vice President
Branch Manager
FUNCTIONAL HIERARCHY
The functional hierarchy represents the reporting order in the hierarchy of ABL.
The hierarchy has president and directors at top management level and officers
Grade I, II and Grade III at the lower level management of ABL. The middle level
management consists of regional general Manager and Regional Controller of
Operations. These positions are not fixed. Any person in the hierarchy above the
branch manager can be appointed as RGM and controller operations.
Board of Directors
Head of Department
Branch Manager
Number of Employees
The organization have minimum of 12000 Employees.
Branch Manager
Officer
Teller
Cashier
Messenger
ABL PRODUCTS
COMMERCIAL PRODUCTS
CONSUMER PRODUCTS
CORPORATE PRODUCTS
COMMERCIAL
The Commercial & Retail Banking Group (CRBG) offers a variety of asset and
liability-based retail products to its customers. The Group‟s main focus has been
on introducing various financing and investment products for its valuable
clientele, and contributing to the steady growth of the financial industry.
Deposit Account
Various deposit accounts are as follows:
i. PLS Account
Allied Bank offers the PLS Savings Account facility to its customers with the
following attractive features.
Attractive return of up to 5.00% per annum
Free Online Transactions, DD/TT/PO for depositors maintaining an
average monthly balance of Rs. 2.500 (M) & above.
Free issuance of cheque book at the time of account opening.
ii. Current Account
Allied Bank offers the Current Account facility for individuals as well as for
institutions and commercial customers.
There are free Online Transactions, DD/TT/PO for depositors maintaining
an average monthly balance of Rs. 0.5 (M) & above.
Free issuance of cheque book at the time of account opening.
iii. Allied Basic Banking Account
In order to provide basic banking facilities to its lower-middle class customers,
Allied Bank has introduced the “Allied Basic Banking Account” (ABBA).
Account can be opened with an initial deposit of Rs 1,000/=
It is a non-remunerative account with a no minimum balance requirement.
The Statement of Account is issued on a yearly basis.
The account will be closed automatically if the balance remains “zero” for
one year.
No service charges on the account for a maximum of 2-withdrawals and 2-
deposits during a calendar month. Additional transactions will be subject
Up to Rs.5,000,000 5.00%
Rs.5,000,001 to Rs.25,000,000 6.00%
Rs.25,000,001 to Rs.50,000,000 7.00%
Rs.50,000,001 to Rs.100,000,000 8.50%
Rs.100,000,001 to Rs.250,000,000 9.25%
Rs.250,000,001 to Rs.500,000,000 10.00%
Rs.500,000,001 & above 10.50%
up to Rs.200,000 5.00%
Note: All profits payable are subject to applicable Zakat and Govt. Levies and
changes in the Bank‟s policy from time to time.
Agriculture Finance
The Bank, under the Agricultural Financing Scheme, as decided by the State
Bank Of Pakistan, extends short, medium and long term, farm and non-farm
credits. The farm credits are extended for production (inputs) and development
purposes. Non-farm credits are allowed for livestock (goats, sheep, and cattle),
poultry and factories including social forestry and fisheries (inland and marine,
excluding deep sea fishing). Details are as follows:
Farm Loans
a. Production Loans
1. Inputs like seeds, fertilizers, pesticides, weedicides, herbicides, labor
charges, water charges, vegetables, floriculture, etc.
2. Working capital finance to meet various farming expenses.
b. Development Loans
Improvement of agricultural land, orchards, etc.
Construction of Godowns
Tractors, Machinery & other equipments
Tube wells
Farm Transportation, etc.
Non-Farm Loans
Livestock
Poultry
Fisheries
Forestry
Other Services
These other services provided by ABL.
Utility bill
Lockers
Hajj Services
Internet Banking
Banking is now at your fingertips! Allied Direct Internet Banking offers you the
convenience to manage and control your banking and finances - when you want,
where you want! It's Simple, Convenient, Secure and Faster. So, just get clicking!
Some of the advantages of Allied Direct Internet Banking are:
i. Simple and Convenient
Easier navigation and help provided at every step so you can make
full use of this service. With Allied Direct convenience is just a click away.
ii. Secure and Faster
Encrypted with latest tools and technologies, Allied Direct is the
choice for secure and fast Internet Banking.
iii. 24x7 Access
You now have access to your account 24 hours a day, 7 days a
week. You can transfer funds or pay bills, even when it's a holiday.
Online Banking
Allied Online Banking is a unique service being offering from Allied Bank.
Through this service, your account in Allied Bank is available to you from any of
our branches countrywide.
Corporate Leasing
Allied Bank started lease operations when it integrated with Ibrahim Leasing
Limited. Facilities include leases for machinery, commercial vehicles and
equipments. The Bank provides lease facilities to corporate and commercial
clients in all industrial enterprises for balancing, modernization, replacement and
expansion schemes.
CONSUMER
In line with the Bank‟s aim to provide a host of products and services to its
customers, substantial ground work has been done to establish a strong
consumer banking business. Furthermore, to achieve this objective,
professionals from across the industry have been recruited into areas of product
development, sales, credit policy, research, consumer analytics, call centers and
service quality departments.
The consumer portfolio, comprising the debit card, credit cards, auto loans,
personal loans and mortgages will be established phase by phase. However, we
are confident that our strengths, together with our largest network of online
branches, a superior technology platform, a big customer base and the
Consumer Personal Banking Group (CPBG), will take the Bank‟s profitability to
new heights.
Enjoy Traveling
Imagine traveling without carrying cash. With your Allied Visa Debit Card, you
can buy your plane tickets and do all your shopping abroad without worrying
about spending too much or running out of cash.
Fuel Up
Now you can fuel up your car without emptying your wallet. Pay for all your fuel
purchases with your Allied Visa Debit Card.
Have Fun
Whether you feel like taking the family to see a movie at the cinema or treating
some friends to a night of bowling, you can do it all and more with your Allied
Visa Debit Card.
Stay Alert
Now, be more secure and keep better track of your spending. With your Allied
Visa Debit Card, you can get SMS alerts when you make transactions on your
Card. You can also access the details of your transactions via internet banking at
http://www.abl.com.pk so you are always updated and alert.
Activation Instructions
Please follow the instructions stated below so that you are able to use your Card
at any merchant outlet or Visa ATMs.
1. Kindly sign the signature panel on the back of your Card in permanent ink
as soon as you receive it.
2. To activate your Card, please call Allied Phone Banking.
3. Enter the PIN provided to you in order to use the Card at ATMs.
CORPORATE
The Corporate Investment Banking Group (CIBG) holds the Bank‟s loan
portfolio and enjoys a leading position in corporate lending in the country. It offers
a wide range of financial services to medium and large sized public and private
sector entities.
These services include, providing and arranging tenured financing, corporate
advisory, underwriting, cash management, trade products, corporate finance
products and customer services on all bank related matters. Vast amount of
funds to large industrial and corporate sectors of the economy and because it
has played a big part in major investment and corporate banking transactions
Allied Bank is considered one of the top investment banks in the country today.
Corporate Banking
CBG offers a wide range of financial services to medium and large sized
public and private sector entities. CBG has expertise in providing exemplary
customized and personalized service to its Corporate Customers under the
Relationship Management concept, which is basically catering to all the customer
needs through „One Window‟ operations. CBG has strategically placed its
presence in all major corporate hubs of the country namely Karachi, Lahore,
Islamabad, Multan and Faisalabad.
It presently enjoys a leading position in corporate lending in the country
and has played a key role in economic development of the country by providing
large facilities, long term, short term, working capital etc in all the key sectors of
the economy. Despite being a late entrant in Corporate Banking, CBG has not
only able to position itself as one of the prime banks for the existing clientele but
also created and cemented new relationships with several top tier names in the
market.
Investment Banking
ABL – IBG was established in 2005 and focuses on the Investment
Banking market. It has the highest number of Successful Arrangement and
Participation in Key Privatization & Acquisition Financing Transactions achieved
Advances Department
Remittance Department
Human Resource Department
Technology Department
Account Opening and Closing Department
DEMAND DRAFT:
Demand draft is a written order drawn by a branch of a bank upon the
branch of same bank to pay certain sum of money to or to the order of specified
person. A demand draft may be issued against the written request of customer
before issuing it must be seen that demand draft is in order.
PAY ORDER:
A Pay order is written authorization for payment made in a receipt from
issued and payable by the bank. To the person named and address. A record of
all issued and paid should be maintained.
ACCOUNTS OPENING
When a customer wants to open an account, the bank officer gives
application form to him. All information, which is necessary to be known by the
bank, is requirements of the application form. Some essential documents also
require to be attached by the customer basically following information is required:
Applicant‟s Name
Date of Birth
Nationality
Identification No.
Mother‟s name
Residential Address
Telephone Number
Currency of Account
Nature of Business
Residential Status
Special instructions regarding the account
SWOT ANALYSIS
STRENGTHS
WEAKNESSES
OPPORTTUNITIES
THREATS
SWOT ANALYSIS
The SWOT analysis is a comprehensive and critical overview of the
operations, procedures, rules and regulations, services and other related
activities, the analysis include the analysis of ABL Bank Branches in the light of
the entire branch and Bank specific variables which directly or indirectly affect the
operations of the branch. The tool selected for the analysis of organization is
SWOT analysis.
SWOT analysis is an acronym that stands for Strengths, Weaknesses,
Opportunity and Threats. This is a careful evaluation of an organization‟s
strengths to avail an opportunity by overcoming its weaknesses and phasing out
all the threats to its survival in order to grow and survive.
STRENGTHS
Allied Bank Limited has certain strengths which
are different from the other Banks.
ABL is the first Muslim Bank of the world, which is owned and managed
by its own employs. This is the biggest strength of the Bank.
A feeling of ownership is present in every employ, which not only helps
in increasing the productivity of employs but also creates sincerity with the
Bank in them.
Strength is the high motivation of employees to their work because they
know that what so ever they do. It will be in their own benefit. They
know that the profit, which they will earn, will be distributed among the
employees. So they work with high motivation and concentration.
Salaries are very reasonable, so the employees are not financially
disturbed and they devote their selves fully to their work.
They have wide area network in all over the Pakistan, so that they
cover a lot of portion of cash transactions and make customer satisfied.
The Bank has very strict rules and regulations about the customer's
complaints. The customers are treated as very special persons in the
Bank.
The branch is linked through an online network of BRANCHES, thus
enabling them to serve customer in better way.
This branch is provided with latest computer which increases the speed of
computer work.
The branch is situated in commercial area were business activities perform
greater as compare to residential area. Thus it increases the number of
customers.
The Branch has the most experienced and the least experienced staff,
which is a good combination of experienced heads and exuberance of
youth.
All Pakistan branch network in remote areas.
WEAKNESSES
No entertainment facilities are available in the Bank when
customer goes to the Bank and wait for a longer time. These
facilities can be the newspaper. Magazines, etc.
The Branch has a good staff combination on the basis of experience, but their
training capabilities are not up to the requirements of the fast changing
banking environment.
The technical training of the staff is negligible e.g. in case of the absence of
computer there is no alternate trained personal who can record the daily
transactions.
The organization is very much mechanistic and provides no flexibility to
encourage creativity.
The organizational environment is not cooperative.
In spite of the presence of technology many jobs are done manually such as
the letters, drafts for fax messages and other calculations, which could be
easily, done in MS Word and Ms Excel.
OPPORTUNITIS
The policies of the new government to uplift the economy and pursue
financial sector reforms are expected to yield positive results in the
banking industry of the country. The ABL is very well praised to avail
promising opportunities.
As a result of the different steps taken by the Government
regarding the betterment of the economy. Small borrowers are attracted
to get the financing and start small businesses. So, The ABL has an
opportunity to attract the customers by giving them attractive schemes.
They have wide area network in all over the Pakistan, if ABL can make it
possible the fast delivery of fund from abroad through online banking, it
can cover the major market of Pakistan which still is capturing by 'Hundi'.
A considerable portion of the labor force of the area is serving overseas.
Their families can be encouraged to use ABL as channel for remittances.
The Internet facility in the area provides an opportunity to ABL to get Online.
The Bank has the basic infrastructure, which can facilitate the online
process.
The location of the ABL, Ashrafabad branch itself provides an opportunity to
ABL to get more and less cost deposits.
THREATS
First threat is that of political influence
The biggest threat in the banking sector is the continuous downfall of the
country economy since the last few years. If this downfall remains for
more few sears then it may be the great barrier in achieving the Bank's
objectives.
High-pressure interest groups are developing which poses a constant threat
to Allied Bank.
The biggest threat to the operational success of the branch is the better
competitor‟s services. Many private sector banks are offering higher rates of
return to customers than Allied Bank of Pakistan.
One of the biggest to the ABL, Ashrafabad branch is the increasing rate of
dissatisfies customers. Most of these customers were observed to be
dissatisfied with the delays in their servicing.
New Privates Bank coped with emerging new Technology of IT.
FINANCIAL STATEMENTS
BALANCE SHEET
PROFIT& LOSS A/C
CASH FLOW STATEMENT
Balance Sheet
As at December 31, 2008
Rupees in ‘000’
VERTICAL
AND
HORIZONTAL
ANALYSIS
RATIO ANALYSIS
LOAN TO DEPOSIT RATIO
LOAN TO ASSET RATIO
NET PROFIT RATIO
RATE OF RETURN AT LOANS
RETURN ON ASSETS
RETURN ON EQUITY CAPITAL
RETURN ON EQUITY
GRAPHICAL REPRESENTATION
71.59%
72 69.9%
70
68
Percentage
66 63.79%
64
62
60
58
2006 2007 2008
Years
ANALYSIS
This ratio shows a relationship between loans and advances and reveals how
much productively the deposits are used. Analysis shows an increase in loan to
deposit ratio, because advances are also increasing sharply with the increase of
deposits. This condition is favorable or the bank. If deposits increase by higher
rate than an increase in loan then bank has to face difficulty.
GRAPHICAL REPRESENTATION
58.08%
59
57%
58
57
56
Percentage
55
54 52.6%
53
52
51
50
49
2006 2007 2008
Years
ANALYSIS
Total advances of the bank increased from 2006 to 2008 and total assets also
increased from in 2006 to in 2008. This parallel increase in advances provide us
gradually increasing ratio.
GRAPHICAL REPRESENTATION
36.14%
40 32.90%
35 29.69%
30
25
Percentage
20
15
10
5
0
2006 2007 2008
Years
ANALYSIS
The net profitability of the company is increasing from 2006 to 2008 as shown
above. The increasing net profit trend shows the management‟s efficiency to
control the operating cost and to maximize the net profit.
GRAPHICAL REPRESENTATION
6.74%
7
6 5.02% 5.09%
5
Percentage
0
2006 2007 2008
Years
ANALYSIS
The rate of return at loans of the company is increasing. This shows that the bank is in
good position when we compare the interest income of the company with its loan. The
rate of return is increasing with the amount of total loans. This shows that the bank is
earning favorable interest income on its loans.
RETURN ON ASSETS
FORMULA
GRAPHICAL REPRESENTATION
1.74%
1.8
1.6 1.27%
1.4 1.13%
1.2
Percentage
1
0.8
0.6
0.4
0.2
0
2006 2007 2008
Years
ANALYSIS
GRAPHICAL REPRESENTATION
97.97%
100
90 75.67%
80 64.3%
70
60
Percentage
50
40
30
20
10
0
2006 2007 2008
Years
ANALYSIS
The equity capital of the bank is increased every year while in 2007 the net
income decrease and in 2008 the net income is also increased. Due to this the
equity capital ratio has decreasing trend from 2006 to 2008. We cannot set any
standard for the bank‟s return on capital because different capitals have different
capacities.
RETURN ON EQUITY
FORMULA
GRAPHICAL REPRESENTATION
27.09%
30
22.14%
25 19.97%
20
Percentage
15
10
0
2006 2007 2008
Years
ANALYSIS
CONCLUSION
This organization is well managed with organized structure and efficient
employees. Due to its growth in online branch system, it has bright future in
Financial Organizations.