Ruta Potnis Portfolio

DIGITAL PRODUCT DESIGN PORTFOLIO
rutapotnis@gmail.com
copyright companies I worked for & me
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00 01 02 03 04 05 06 07 08 09 10 11
ABOUT ME
.... 03
Web | Sharepoint ... 04
ABB REQUEST CAPTURE AND SERVICE CREDIT SUISSE FINANCIAL IPAD APP
iPad | Portfolio Management 24 .
NETAPP CUSTOMER CARE CENTER SOFTWARE RFP Web | FLEX 35 .

Web | Mobile | Windows 7 POWERHEALTH 53 .... Desktop | .NET 62 SMARTNET - ENERGY MANAGEMENT .... Web JP MORGAN CLIENT ONBOARDING APPLICATION . 65
UHC - PRESCRIPTION SOLUTIONS Web 70 . BMW REQUEST FOR PROPOSAL Web | Design Presentation .... 76
Web | Mobile CAR POOLING APPLICATION.... 91 Machine interface | ULTRASOUND MACHINE RESEARCH PROJECT 109 . Design Process
NGO RUN HOSPITAL IN TRIBAL INDIA
Information Architecture 119 . Taskflows
Click Here to go to index.
RUTA POTNIS
Hi! To introduce myself, I am a detailed obsessed designer, who loves being at the crossroads of design, technology and people. I find joy and enjoy the challenge of finding and constructing solutions apt to the context. I revel most in working across variety of domains and technologies. I did masters in new media design from National Institute of Design (NID), a premier design institute in India. Recently it was ranked 15th amongst 30 best design schools in the world by Ranker (link) and by Businessweek (link) in 2009. If not designing interactions and making the users/stakeholders talk, you will find me talking about design, teaching design, making illustrations, travelling, reading, watching people Resume : link Phone : 647-632-3241 Email : rutapotnis@gmail.com
ABB REQUEST CAPTURE AND SERVICE
About Company ABB is a leader in power and automation technologies that enable utility and industry customers to improve performance while lowering environmental impact. One of its arm which manufactures industrial motors also provides maintenance service to their customers. Project Brief Currently the maintenance and service department, captures the service requests over phone calls and executes them by visits to customers. ABB senior management wanted to explore the possibility of Information Technology intervention, to be better able to effectively service the customers. Team
Consulting Group
: me was here
1UX + 1VD + 1HTML
Design Group
SharePoint Technology Group

KPIs of the solution designed Mapping and optimizing the workflow and business process. Better informed project allocation to field engineers. Mapped tracking of resources, field engineers and projects. Capturing cross-selling opportunities effectively Better query resolution by providing interactive solution guides to field engineers Decreasing the expense incurred due to mismatch between required skillset for project and skillset of the assigned field engineer. Project Documents showcased Sample taskflows through wireframes (clickable) Task 1 : Registering a service request and assigning a field engineer by sales manager. Task 2 : Task viewing and completion for a field engineer.
what I did
requirement gathering Interviewing various stakeholders focus group meetings requirement analysis process optimization assist in business requirement document creation assist in phase planning work estimation plan creation for design team assist in creating business case for improvement areas design pitching wire framing visual design reviewing html prototype reviewing agile methodology evangelizing design
ABB
MI DATA
Task 1 Registering a service request and assigning a field engineer by sales manager.
What is happening here
USERNAME PASSWORD Bob *********
LOGIN
Sales Manager signs-in in the ABB Intranet portal login page.

click on the element on screen
Forgot password? Send a request for reset.
ProviderInformation2011 | ABB
ABB
Home Projects
MI DATA
Reports
Welcome Bob! (Sales Manager)
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Library
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Project Health
View All Projects Create Project
My Metrics
Revenue Lead vs Conversion
FY 2011 Q2
Quick Links
Modules
M-Save MACHSense Risk Assessment LEAP
Project
Shell201004 Akzonam1998 Electrolux2011 Ericcson199705 Steelcase2011
Status
LSC/TC
Figeholm Figeholm Kabeldom Figeholm Kabeldom
View Report
Report Progress
Revenue
Progress Report Progress
LEAP
Reports
Budgeted Revenue : $50000 Revenue till Date
FY 2011 Q2
LEAP Report MACHSense Report
: $30000
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Report Template Current Price Report
Pending Tasks
VisiDocs 3 VisiDocs for Approval Cross Selling Opportunities 6 Tasks Using Competitor Motors Blog 4 Blogs to be published
Updates / RSS Feed / Notifications

24 Oct 12 Oct 10 Oct 5 Oct 12 Oct 10 Oct MI Data Project SME workshop Kulman Kapoor 6 opportunities recognized from your projects Workshop with Technical Team Requirement Gathering starts for MI Data program Workshops with Sales and Marketing Workshop with Technical Team
Dashboard of the sales manager. Sales manager wants to create a new project from a request call he just received from a customer.
Collaboration
Wikis Discussion Forums Blogs
Overview | Projects | Reports | Library | Collaboration | Search | Go to top
ABB
Dashboard Projects
Projects > Create Project - PROJECT INFORMATION Project ID Local Job ID* Project Name* Start Date* End Date* Assigned to*
MI DATA
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19234158 9823148 Steelcase2011

02/05/2011 02/25/2011 Kabeldom
Criticality Comments
High
Medium
Low
Basic information to initiate a project is entered.

SAVE
+ CUSTOMER INFORMATION + COMPONENT INFORMATION

SUBMIT
ABB REQUEST CAPTURE AND SERVICE SALES/OPERATIONS MANAGER create project
ABB
Dashboard Projects
Projects > Create Project + PROJECT INFORMATION - CUSTOMER INFORMATION
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Project ID : 19234158
Project Name : Steelcase2011
Export Information Customer Name* Contact Person* Contact Number Email Customer GUID* 89123202
Import Information
Lenze Transmissioner Ab
LAP LANTURN MECHANIC S INC.
Address Line1 Address Line2 Country State City ZipCode
Attorpsgatan 12 BOX 1074 582 Sweden

Linkoping

Lenze Transmissioner Ab
73 Linkoping 1074 582
Industry Type
AUTOMOTIVE
Currency
SEK
SAVE
+ COMPONENT INFORMATION
SUBMIT
10
ABB
Dashboard Projects
Projects > Create Project + PROJECT INFORMATION + CUSTOMER INFORMATION
MI DATA
Sign Out
Reports
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Project ID : 19234158
Project Name : Steelcase2011
- COMPONENT INFORMATION SELECT COMPONENT Component Serial OR

ADD
Motor Information
Tag ID : 02341526 : 2009314/22 : Induction Motor : Ventyx : 1998 : 10 : IEC : 220 HP : 6600 : Non- ABB Rated Current (A) Rated Speed (RPM) Frequency Efficiency at 100% load Efficiency at 75% Load Power Factor at 100% Load Power Factor at 75% Load Shaft Height Images : 85 : 1485 : 50 : 92.44 :0 : 0.88 :0 : 400 : Link

Select Component from List

Site Location Equipment Select Components
for location on left (ctrl + click for multiple Selections)
Umea Boiler Area Compressor
Add New Site Add New Location Add New Equipment Add New Component
Motor Serial Number Type Of Motor Manufacturer Year Of Manufacturer Number Of Years of Operation Age Motor Standard Rated Power Rated Voltage (V)
2009314/22 2006117
ADD
ABB\ Non ABB motor
Comments
Selected Components
2009314/22
SAVE
SUBMIT
11
ABB
Dashboard Projects
PROJECT INFORMATION
MI DATA
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Reports
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Projects > Create Project > Select Services and Tests
Project ID Project Name Customer Name Local Job ID
: 19234158 : Steelcase2011 : LenzeTransmissionerAb : 324152
Start Date End Date Assigned to Task ID
: 02/05/2011 : 02/25/2011 : Kabeldom : 876234
Priority Criticality
: 1 : High
Comments :
Motor/Component ID Motor Information

Tag ID Motor Serial Number Type Of Motor Manufacturer Year Of Manufacturer Number Of Years of Operation Age Motor Standard Rated Power Rated Voltage (V) ABB\ Non ABB motor Comments
Motor heats up
2009314/22

M-SAVE
: 02341526 : 2009314/22 : Induction Motor : Ventyx : 1998 : 10 : IEC : 220 HP : 6600 : Non- ABB
Rated Current (A) Rated Speed (RPM) Frequency Efficiency at 100% load Efficiency at 75% Load Power Factor at 100% Load Power Factor at 75% Load Shaft Height Images
: 85 : 1485 : 50 : 92.44 :0 : 0.88 :0 : 400 : view
Service List
LEAP MACHSense M-SAVE Risk Assessment >>

Tan Delta Partial Discharge Motor Circuit Parameters Insulation Resistance Polarization Index Step Voltage PDCA Electrical Signature Analysis Vibration Analysis Visual Inspection
Test List
<<
SUBMIT
12
ABB
Dashboard Projects
Projects > Assign Tasks PROJECT INFORMATION
MI DATA
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Project ID Project Name Local Job ID
: 19234158 : Steelcase2011 : 324152
Start Date End Date Assigned to Task ID
: 02/05/2011 : 02/25/2011 : Kabeldom : 876234
Priority Criticality
: 1 : High
Customer Name : LenzeTransmissionerAb
Comments : Motor heats up
Assignment Date : Today, Oct 14, 2011 TASK ID 231422 231423 231424 231425 MOTOR SERIAL 8752341 8752341 2009314/22 53241752 SERVICE TYPE MACHSense MACHSense M-SAVE 1 SERVICE LEVEL TEST Electrical Signature Analysis Vibration Analysis MSave Tan Delta ASSIGN TO SAMUEL SAMUEL AJEET ROHAN

CRITICALITY HIGH HIGH MEDIUM MEDIUM
PRIORITY 2 2 1 3
SUBMIT
New project has been created. Field engineer is assigned to the specific project.
13
ABB
Home My Tasks
MI DATA
Welcome Joe! (FSE)
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Task 2 Task viewing and completion for a field engineer.
Reports
Library
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Tasks and status (1 new)

View All Tasks
Forums Highlights
My Discussions (2 new)
View Forum Home
Quick Links
Discussions for my area
Modules
M-Save MACHSense Risk Assessment LEAP
Project
LTA IR Erlanger Ctr LOREM IPSUM
Status
Priority
1 2 1 3 4
View
Report Progress Progress Report Progress
KM
TT CS AV TT CS AV TT CS AV TT CS AV TT CS AV Question 1 Sam new : use method 2.. Ajeet new : I do it this way.. Question 2 Rohan : Check this link for instructions.
Reports
LEAP Report MACHSense Report
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Report Template Current Price Report
Field engineer has logged in into the portal and views his dashboard.
Pending Tasks
VisiDocs 3 VisiDocs to submit for approval Training M-SAVE Level 2 training pending Blog 4 Blogs to be published
Updates / RSS Feed / Notifications

24 Oct 12 Oct 10 Oct 5 Oct 12 Oct 10 Oct New tasks assigned ! Process updation Workshop with Technical Team Requirement Gathering starts for MI Data program Workshops with Sales and Marketing Workshop with Technical Team
Collaboration
Wikis Discussion Forums Blogs
Overview | My Tasks | Reports | Library | Collaboration | Search | Go to top
14
ABB
Dashboard
My Tasks > All Tasks 1-4/12 TASK ID MOTOR ID 231422 231423 231424 231425 8752341 8752341 2009314/22 53241752
MI DATA
My Tasks
Welcome Joe! (FSE)
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SERVICE TYPE MACHSense MACHSense M-SAVE -
SERVICE LEVEL 1 1 X x
TEST Electrical Signature Analysis Vibration Analysis M-SAVE Tan Delta

<< Prev 1 | 2 | 3
SITE Site 1 Site 1 Site 6 Site 1

Next >>
PRIORITY 2 2 1 3
STATUS Pending Pending Pending Pending
Views the tasks assigned to him.

15
ABB
Dashboard
My Tasks > All Tasks 5-8/12 TASK ID 231422 231423 231424 231425 MOTOR ID 8752341 8752341 8752341 53241752
MI DATA
My Tasks
Welcome Joe! (FSE)
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Reports
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SERVICE TYPE LEAP LEAP M-SAVE -
TEST Test 1 Test 2 Test 8 Test 6
Site Site 1 Site 1 Site 6 Site 1
PRIORITY 2 2 1 3
Field engineer selects a task to view information about it.

<< Prev
1 | 2 | 3
Next >>
16
ABB
Dashboard
My Tasks > All Tasks 5-8/12 TASK ID 231422 231423 231424 231425 MOTOR ID 8752341 8752341 8752341 53241752
MI DATA
My Tasks
Welcome Joe! (FSE)
Sign Out
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Site Site 1 Site 1 Site 6 Site 1
PRIORITY 2 2 1 3

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PROJECT INFORMATION Project ID Project Name Local Job ID : 19234158 : Steelcase2011 : xxxxxxx Start Date End Date Assigned to Task ID : MM/DD/YYYY : MM/DD/YYYY : Kabeldom : 231424 Priority Criticality : 1 : High
Comments : Motor heats up Go to Task
17
ABB
Dashboard
TASK DETAILS Task ID Tag ID Project ID Customer Name Module MOTOR DETAILS Supply Type Average Operating Load(%) Application Load Type
MI DATA
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Welcome Joe! (FSE)
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My Tasks > All Tasks > Task ID 111111
Pass It
: 231424 : 453213 : 19234158 : Lenze Transmissioner Ab : view details
Assigned To Motor Type LSC Manager AVL Problem
: Kabeldom : Squirrel Cage : Jim : induction motor : raise a question
Plant\ Location : UMEA
: High Motor Serial Number : 6732417 : Steelcase2011 Project Name : UMEA Site Criticality Forums Cost : Induc_mtr_heating : Add Additional Cost
Associated Task List : view history
Field engineer enters the information during field visit.

Import Information Export Information : : : : 63 23142 Automotive Constant Torque Include Probable major Service costs? : Average Hours of motor stator winding : Comments : yes 65
Annual Hours of Operation (Hrs/ Year) :
ECONOMY ECONOMIC DATA Interest Rate (%) Cost Of Energy (INR / KWh) Annual Inflation in cost of energy (%) : : : 0..04 Time Period For Economy Analysis (Years) : 1 75 2 ABB PRICING DATA ABB Factory Sales Unit markup(%) Other Cost : : : 300 50 25
SUBMIT
18
ABB
Dashboard
MI DATA
My Tasks
Welcome Bob! Youre Logged in as Sales Manager
Switch User
Search
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Reports
Library
Collaboration
Projects > Create Project > Select Services and Tests > M-SAVE PROJECT INFORMATION Project ID : 19234158 TASK DETAILS Task ID Tag ID Project ID Customer Name Associated Task List Project Name : Steelcase AJM

Criticality Motor Serial Number Projet Name Site : xxxxxxxxxxxx : xxxxxxxxxxx : xxxxx : xxxxxxx
REPLACEMENT MOTOR DETAILS Assigned To : xxxxxxxx : xxxxxxx Motor Type : xxxxxxxx : xxxxxxx LSC Manager : xxxxxxxxxx : xxxxxxx Plant\ Location Do you want to add a Replacement Motor?: xxxxxxxxYes : xxxxxxxxxxxxx
No
MOTOR DETAILS Supply Type Average Operating Load(%) Application Load Type : : : : xxxxxxxxx xxxxxxxxxxxxx xxxxxxxxxx xxxxxx xxxxxxxxx Include Probable major Service costs? : Average Hours of motor stator winding : Comments : xxxxxxxx xxxxxxxx xxxxxxxxxxxxxxx
Field engineer initiates the flow of suggesting a replacement part. Clicking on no takes the engineer to the end of the task.
Annual Hours of Operation (Hrs/ Year) :
ECONOMY ECONOMIC DATA Interest Rate (%) Cost Of Energy (INR / KWh) Annual Inflation in cost of energy (%) ProviderInformation2011 | ABB : : : xxxxxxxxxxxxx Time Period For Economy Analysis (Years) : xxxxxxxxxx xxxxxx xxxxxxxxx Overview | My Tasks | Reports | Library | Collaboration | Search | Go to top ABB PRICING DATA ABB Factory Sales Unit markup(%) Other Cost : : : xxxxxxxx xxxxxxxx xxxxxxxx
19
ABB
Dashboard
TASK DETAILS Task ID Tag ID Project ID Customer Name Associated Task List
MI DATA
My Tasks
Welcome Joe! (FSE)
Sign Out
Reports
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My Tasks > Task ID : 111111 > Add Replacement Motor
: 231424 : xxxxxxx : 9234158 : Lenze Transmissioner Ab
Assigned To Motor Type LSC Manager Plant\ Location
: Kabeldom : Squirrel Cage : xxxxxxxxxx : xxxxxxxx
Criticality Motor Serial Number Project Name Site
: xxxxxxxxxxxx : xxxxxxxxxxx : Steelcase2011 : Umea
- SEARCH REPLACEMENT MOTORS Motor Serial Number Motor Type 13668 Induction Motor
Showing 1 of 1 results
Rated Current (A) Rated Speed (RPM) 1487
Rated Voltage (V)
6000
SEARCH
Field engineer initiates the flow of suggesting a replacement part.
Select to add
Motor Serial 13668
Product Id 123
Product Type Induction
Rated Power (Kw) 300
Rated Voltage (V) 6000
Rated Speed (RPM) 1487
Rated Current (A) 85 << Prev 1 Next >>
ADD
REPLACEMENT MOTOR DETAILS Product Id (If ABB Make) Tag ID Motor Serial Number Motor Type Manufacturer Year Of Manufacturer Number Of Years of Operation Age Motor Standard Rated Power Rated Voltage (V) Rated Current (A) Rated Speed (RPM) Frequency Efficiency at 100% load Efficiency at 75% Load 123 : 3241562 : 13668 : Induction : ABB 1998 11 LET 300 6000 85 1487

Power Factor at 100% Load Power Factor at 75% Load Shaft Height Stand Alone Motor Cost (AED) Installation and Commissioning Cost (AED) Adpater Base Plate Cost (AED) New Half Coupling Cost (AED) Other Cost (AED) Total Cost Comments
: : : 400
20
ABB
Dashboard
My Tasks
MI DATA
My Tasks
Welcome Frank! (FSE)
Sign Out
Reports
Library
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Advanced Search Pass It
REPLACEMENT MOTOR DETAILS Rated Voltage (V) Rated Current (A) Rated Speed (RPM) Frequency Efficiency at 100% load Efficiency at 75% Load SUGGESTED REPLACEMENT MOTORS Number Product ID 1 123 Comments

Replacement Motor 13668
x
CANCEL SUGGEST REPLACEMENT
21
ABB
Dashboard
My Tasks TASK DETAILS Task ID Tag ID Project ID Customer Name Associated Task List DETAILS OF MOTOR INPUT
MI DATA
My Tasks
Welcome Joe! (FSE)
Sign Out
Reports
Library
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: xxxxxxx : xxxxxxx : 19234158 : Lenze Transmissioner Ab
Assigned To Motor Type LSC Manager Plant\ Location
: Kabeldom : Squirrel Cage : Michelle : Boiler area
Criticality Motor Serial Number Project Name Site
: xxxxxxxxxxxx : xxxxxxxxxxx : xxxxx : xxxxxxx
Rated Power (Kw) 700
Rated Voltage (V) 6600
Rated Current (A) 15
Rated Speed (RPM) 1487
Frequency (Hz) 50
Full Load Efficiency (%) 95
Poles 4
POSSIBLE REPLACEMENT MOTORS

Motor Product Number Id 1 123 2 13154 167 3 4 261 263 5 6 10680 7 8 12325 Product Type AMA 400L4X AMA 400L4A HXR 600 Rated Power (Kw) 710 710 710 710 710 710 710 710 Rated Volatage (V) 6000 6000 6000 6000 6000 6000 6000 6000 Energy Savings (MWh/Yr) 30.88 1.84 54.4 28.4 28.88 30.88 1.84 1.36 30.32 Energy Savings (kAED/yr) 4.01 0.24 7.07 3.7 3.76 4.01 0.4 0.17 CO2 Reduction (tons/yr) 17.14 1.01 30.2 1.78 16.05 17.14 1.01 0.73 NPV Playback Period (kAED) (Month) 13.59 216 -44.53 300 94.13 62 33.9 109 32.83 120 24.17 168 -52.53 -51.43 300 300 IRR (%) 2 -13 16 7 6 3 -13 -
<< Prev
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SAVE
GENERATE REPORT
22
ABB
Dashboard
My Tasks > All Tasks 4/4 TASK ID 231422 231423 231424 231425 MOTOR ID 8752341 8752341 8752341 53241752
MI DATA
My Tasks
Welcome Joe! (FSE)
Sign Out
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SITE Site 1 Site 1 Site 6 Site 1
PRIORITY 2 2 1 3
STATUS Pending Pending Completed view report Pending
Task completed.
PROJECT INFORMATION Project ID Project Name Local Job ID : 19234158 : LenzeTransmissionerAb : 6739345 Start Date End Date Assigned to Task ID : MM/DD/YYYY : MM/DD/YYYY : Kabeldom : 2341526 Opportunity recognized TASK DETAILS Tag ID Project ID Customer Name : xxxxxxx : 19234158 : LenzeTransmissionerAb Assigned To : Ajeet LSC Manager : Jim Plant\ Location : UMEA AVL : induc motor Motor Type Motor Serial Number Site Forums Priority Criticality : 1 : High
Status : Completed
Comments : Motor heats up.
GENERATE SUMMARY REPORT
: Squirrel Cage : 9043526 : UMEA : linduc_mtr_heatsup
Associated Task List : view
23
CREDIT SUISSE FINANCIAL IPAD APP
About Company Credit Suisse Group AG is a Switzerland-based multinational financial services holding company headquartered in Zrich that operates the Credit Suisse Bank and other financial services investments. Credit Suisse Group is a world-leading financial services company, advising clients in all aspects of finance, around the world, around the clock
Project Brief Credit Suisse had a web-based application for high-networth individuals. Being in trend with the current technology, they wanted an ipad application.
Team
Design Group
: me was here
2UX + 3VD
Objective C Technology Group
10
24
25

KPIs of the solution designed Upgradation to latest technology giving CS better edge than its competitors. Interactive data visualization, enabling the users to view complex data easily on the move. itunes link https://itunes.apple.com/gb/app/direct-net-portfoliocockpit/id573147071?mt=8 (link)
what I did
conceptualization concept presentation participatory design engagement data visualization creating design specifications wire framing assist in phase planning
Project Documents showcased Concept presentation file with notes. Couple of concepts.
work estimation plan creation for design team design pitching visual design reviewing agile methodology evangelizing design
26

Concept Presentation Sample concept presentation file.
Taskflow with gestures for a specific task.
27

Dashboard.
28

Sample interactions for the task.
29

30

31

Concept Presentation Couple of more concepts - Concept 2
Around 20 concepts were made for the project. 5 were detailed out. Different concept showcased here.
32

Around 20 concepts were made for the project. 5 were detailed out. Partially expanded widgets for the concept.
33

Around 20 concepts were made for the project. 5 weredetailed out. Different concept showcased here.
34
NETAPP CUSTOMER CARE CENTER SOFTWARE RFP (REQUEST FOR PROPOSAL)
About Company NetApp provides network storage solutions that enable virtualization, cloud computing and storage efficiency to improve efficiency, agility and big data.
Project Brief While working on another project for NetApp, we came across the interface of the customer care center software. This software is extremely crucial to the number of queries handled each day at the center, thus also affecting the sales of the company and salaries of the call center executives. The software was quite tedious to use and we approached netapp with a new design. Constraint was that they had very recently the not-so-efficient SAP software and could not afford the time or cost for a new one.
Team
Design Group
: me was here
1UX
FLEX and data Technology Group
35
36

KPIs of the solution designed Just a top layer of FLEX was introduced to enable effective user interface. Allowed the call center executive to complete more calls in a given time. Won us the account for redesign.
what I did
conceptualization concept presentation participatory design engagement creating design specifications wire framing
Project Documents showcased Design Rationale deck presented to the client during the pitch.
work estimation plan creation for design team design pitching basic visual design evangelizing design
37

Design Rationale Part of the project pitch presentation.
BEFORE - AFTER COMPARISON TASK : Case Query
A task was selected to showcase benefits of the new design in comparison to the initial software.
38

Before Screens Present software
Enter Transaction ID
rutapotnis@gmail.com copyright companies I worked for & me 39

View the overview and see the priority and symptom.


Present software
Click Case Chronology


Present software
View the details and notes in case chronology.


Design Rationale Part of the project pitch presentation .
Click Back to go to transaction details screen.




View Actions.
Scroll down to SLA info to view service profile and response profile. copyright companies I worked for & me
45

Click on notes to enter the log.


Present software
12 10 11
10 11
Select Type of notes to be entered.

rutapotnis@gmail.com Enter Notes.
12
Click Save to save the notes entered.

47

Steps required to complete the selected task using initial software
Before Screens
1. 2.
Transaction Screen Case Chronology
2 Screens
Before Steps
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Enter Transaction ID View the overview and see the priority and symptom Click Case Chronology View the details and notes in case chronology. Click Back to go to transaction details screen. Click Actions. View Actions. Scroll down to SLA info to view service profile and response profile. Click on notes to enter the log. Select Type of notes to be entered. Enter Notes. Click Save to save the notes entered.
12 Steps
Effort spent by a Customer Executive to just answer a query and log comments is 12 Steps, 2 Screens and 3 Tabs
48
NETAPP CUSTOMER Proposed Design CARE CENTER SOFTWARE RFP (REQUEST FOR PROPOSAL)
Proposed New Redesign 1 2
2001471700
1 2
Enter Transaction ID
View the overview to see the 4 View actions. priority, symptom, response profile rutapotnis@gmail.com copyright companies I worked for & me and service profile.

49
NETAPP CUSTOMER Proposed Design CARE CENTER SOFTWARE RFP (REQUEST FOR PROPOSAL)
Proposed New Redesign
5 6 7
5 6
Select type of notes. Enter notes. rutapotnis@gmail.com
Click Save.
copyright companies I worked for & me 50

Proposed Design Steps required to complete the selected task using the proposed redesign
After Screens
1.
Transaction Screen Part of the project pitch presentation.
1 Screen
After Steps
1. 2. 3. 4. 5. 6. 7. Enter Transaction ID View the overview to see the priority, symptom, response profile and service profile. View actions. View the details and notes in case chronology. Select type of notes. Enter notes. Click Save.
7 Steps
Effort spent by a Customer Executive to just answer a query and log comments is
7 Steps, 1 Screen and no Tabs
51

Before After Comparison of steps taken to complete the task
CLIENT SOFTWARE
PROPOSED REDESIGN
BEFORE
AFTER
12 Steps 02 Screens 03 Tabs
7 Steps 1 Screen 0 Tabs
The effort required in the given task decreases by 5 steps / 1 screen / 3 tabs. The navigational difficulties arising due to a lot of tabs is considerably decreased. Information is arranged in a manner to help the executive to solve issues and take decisions quickly by giving him the details required on the front screen itself. The User Interface is much more intuitive with functionalities arranged to assist the executive to complete the workflow in the most effective manner.
52
POWERHEALTH A NETWORKED SOLUTION
About Company Cognizant Technology Solutions Pvt. Ltd. (link), is an American multinational information technology, consulting and business process outsourcing company. Cognizant is a leading provider of information technology, business consulting, enterprise applications and business process services.
Project Brief Powerhealth, is a product developed by Cognizant Microsoft .NET Center Of Excellence. It allows doctors, pharmacists and patients to interact with each other and efficiently streamlines the process of appointments, medications and any other procedures.
Team
1 Resident Architect + 2 VD
Design Group
: me was here
Microsoft Center of Excellence
.NET developers
10
53
54

KPIs of the solution designed Just a top layer of FLEX was introduced to enable effective user interface. Allowed the call center executive to complete more calls in a given time. Won us the account for redesign.
what I did
conceptualization concept presentation heuristic evaluation usability analysis microsoft blend
Project Documents showcased few screens of expert review and concepts
agile methodology design pitching wire framing paper prototyping expert review evangelizing design
55

Expert Review & Concepts Sample screenshots of analysis and feedback for discussion with management.
Sample screenshot of suggestions and possible problems faced by users.
56

57

58

59

60
Expert Review & Concepts Sample concept screens for windows 7 phone.
Sample concept screens for windows 7 phone.
61
SMARTNET EFFICIENT ENERGY SUPPLY SOLUTION
About Company Cognizant Technology Solutions Pvt. Ltd. (link), is an American multinational information technology, consulting and business process outsourcing company. Cognizant is a leading provider of information technology, business consulting, enterprise applications and business process services.
Project Brief SmartNet, is a product developed by Cognizant Energy Vertical. The product is designed for energy providing companies to efficiently oversee the energy provided to various sectors and control the supply based on requirement.
Team
Design Group
: me was here
1 UX + 1 VD
Energy Vertical Group
.NET developers
62
63

KPIs of the solution designed Easy to use interface. Open system which can be tailored to the process of any specific energy providing corporation which invests in the software.
what I did
conceptualization concept presentation heuristic evaluation usability analysis microsoft blend agile methodology design pitching wire framing evangelizing design
64
J P MORGAN SCOT (STRATEGIC CLIENT ONBOARDING TOOL)
About Company JPMorgan Chase & Co. is an American multinational banking and financial services holding company.
Project Brief SCOT, is the internal client onboarding software. The process is a very extensive one and earlier software was not a user-friendly, allowing for multiple mistakes.
Team
Design Group
: me was here
1 UX + 2 VD
Microsoft Center of Excellence
.NET developers
10
65
66

KPIs of the solution designed Software Wizard concept was used to make the employee enter information step by step. Form fields were grouped together based on workflow and standards.
what I did
conceptualization concept presentation heuristic evaluation usability analysis agile methodology design pitching wire framing evangelizing design Information architecture form design
Project Documents showcased couple of wireframes.
67

Design Document Wireframes
Internal form showing the various steps of the wizard.
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Internal form showing the first step of the wizard.
69
PRESCRIPTION SOLUTIONS
About Company United Healthcare (link), provides health insurance and medical care options for small business and employer groups, individuals and families, medicare, dental and pharmacy benefits. Prescription Solutions is the health insurance arm of UHC.
Project Brief UHC, wanted to migrate the system to new web technology. The whole system had to be redesigned with new architecture and features involved.
Team
2 Information Architects + 1 VD
Design Group
: me was here
JAVA Technology team
70
71
KPIs of the solution designed User-friendly screens that allow most efficient task completion
what I did
conceptualization concept presentation heuristic evaluation
Project Documents showcased wireframes
usability analysis microsoft blend agile methodology design pitching wire framing evangelizing design
72
Design Document Wireframe
Wireframe of claim details page.
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Wireframe of claim details page with notes
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Complete wireframe document shown here.
75
BMW REQUEST FOR PROPOSAL
About Company Bayerische Motoren Werke AG, commonly known as BMW or BMW AG, is a German automobile, motorcycle and engine manufacturing company.
Project Brief Build Your Own BMW, is the customization feature on the BMW website. This feature allows customers to customize a car to their own needs. Cognizant was trying to pitch to BMW for their project. This was a sample designed to pitch and showcase the capabilities of the company to acquire the project.
Team
Design Group
: me was here
1 UX + 1 VD
76
77

KPIs of the solution designed Very user friendly interface. Follows the concept of WYSIWYG, allowing the customer to view the changes created by him/her.
what I did
conceptualization concept presentation heuristic evaluation usability analysis microsoft blend
Project Documents showcased screens with features highlighted presented as a part of the pitch.
agile methodology design pitching wire framing evangelizing design
78

Design Pitch Sample RFP screens for Build Your Own BMW
These are the screens designed for the pitch for the account.
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80

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85

86

87

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Paper prototype of the above concept.
90
RIDECONNECT CAR POOLING APPLICATION
Freelance Project This project was done for a technology startup in Pune, India
Project Brief Client of the startup, had an idea about car pooling for New York. As a design and business consultant, I had to gather requirements, plan the project, create wireframes, create base visual design for the 1st phase.
Team
Design Group
: me was here
1 UX + VD
Technology Team
Android developers
91
92

KPIs of the solution designed Allows for a comfortable and safe way to take or give a ride. User-friendly interface.
what I did
requirement gathering system mapping mapping taskflows information architecture conceptualization
Project Documents showcased Documents showcasing the various steps done during the design process.
concept presentation usability analysis wire framing basic visual design agile methodology evangelizing design establishing design process for the startup
93

Design Document System Mapping
Taskflows for various stakeholders.
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Design Document Persona Creation
Few personas depicting various stakeolders.
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Displaying a wireframe of the registration flow.
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Design Document Moodboard
Moodboard for deciding the colour palette for visual design.
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Design Document Colour palettes.
Colour palette possibilities from the moodbard and Launcher ideas.
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Design Document Visual design document
Visual design specification screen.
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Visual design screens
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Visual design screens
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ULTRASOUND MACHINE INTERFACE
GE HEALTHCARE GE Healthcare provides transformational medical technologies and services that are shaping a new age of patient care. They provide broad expertise in medical imaging and information technologies, medical diagnostics, patient monitoring systems, drug discovery, biopharmaceutical manufacturing technologies, performance improvement and performance solutions services to deliver better care
Project Brief As a Masters Thesis project, I worked on the possible scenario of touch-based ultrasound machine. For this project, I worked with the engineering team of the ultrasound department.
Project was done during 2007-2008. Lot of details are not being shown here as the product is now being developed.
Team
1 IXD
: me was here
109
110

KPIs of the solution designed Decreased the workflow by 60% Created awareness in the various engineering teams about design and the importance of field study.
what I did
secondary research primary research field study contextual enquiry current system mapping
Project Documents showcased few steps of the design process followed.
workflow mapping usability analysis wire framing evangelizing design technology study competitor study Information architecture
111
ULTRASOUND MACHINE INTERFACE 1 2

Design Document Few steps of the design process followed.
1. Evolution of medical imaging. 2. Medical tests done by B/W ultrasound machine vs Color Doppler. 3. Different components of an ultrasound machine. 4. Detailed illustration of various components of probe and description how they enable better imaging.
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Understanding the factors which affect the imaging quality of the machine.
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Two personas are displayed here. Doctor and Nurse
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Basic process of canning is showcased here.
115

Partial information architecture of the system.
116

After detailed observation, mapping, of the various tests performed using the ultrasound machine, these were the number of steps required to perform the test on a typical machine for specific tests.
117

A sketch done during the competitor analysis phase.
118
NGO RUN HOSPITAL IN TRIBAL INDIA
RAXA JSS BILASPUR JSS is a NGO run hospital in Bilaspur, Chattisgarh, India.
Project Brief
Raxa is dedicated to creating a free healthcare information system and an open-source electronic medical record (EMR) for mostly poor, sometimes illiterate, patients and their overworked providers who are always in need of reliable health information accessible on mobile platforms. I volunteered for the project
Team
149 + 1
volunteers
: me was here
http://www.raxa.org/content/map-raxa-contributors
119
NGO RUN HOSPITAL IN TRIBAL INDIA 1

Design Document Information Architecture for 2 modules.
1. Workflow at the registration desk of the hospital. 2. Partial information architecture created for a module. 3. Workflow of the screener triage module.
120

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DIGITAL PRODUCT DESIGN PORTFOLIO

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NGO RUN HOSPITAL IN TRIBAL INDIA

Information Architecture 119 . Taskflows

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ABB REQUEST CAPTURE AND SERVICE

1UX + 1VD + 1HTML

SharePoint Technology Group

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19234158 9823148 Steelcase2011

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Umea Boiler Area Compressor

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