William Spence Jr.

, A, Security+
wspencejr 102 Caroline Court Clayton, NC 27520 centurylin!.net" #1#$2%2$&702 cell #1#$20#$0150 'ome

OBJECTIVE: See!in( a Networ! Security A)ministrator position wit' 'an)s on trainin( wit' *+C,, -S Acti.e *irectory, *NS, /C,01,, an) internet applications an) 5 years as a Networ! 2n(ineer e3perience 23perience) wit' t'e installation, support, an) trainin( o4 wor!station0ser.er 'ar)ware an) so4tware across a .ariety o4 .en)ors5 +,0Compa6, *ell, -icroso4t 744ice, Win)ows N/0200008, Support 150 9ranc' locations wit' o.er 1500 users :nowle)(ea9le wit' networ! an) 9usiness a)ministration tools suc' as *+C,, -S Acti.e *irectory, *NS, /C,01,, an) internet applications

EDUCATION: 2C,1 ;ni.ersity <alei(', NC =ac'elor o4 Science in Networ! Security 23pecte) >ra)uation 100102015 >,A ?.#1 PROFESSIONAL EXPERIENCE: NETWORK ENGINEER, 79ject C/al! 1nc 03/08- Pre e!"

1/ Support 4or @li('t Ser.ices Station AA@SSB at <*; airport in Nort' Carolina Provide administrative Desktop installation and support, hardware & software MS Office 2003/0 , !do"e, Mac!fee, #in$P !ssist & Provide network operations support for all network components %isco, &P 'ncludes all Desktop #orkstations, 'ncludes all (etwork %omponents 'ncludes all Servers and s)stem components *Dell + 0,&P2300,Dell ,-.0,2-.0 and /-.00 'nstallation of ca"lin1 and ca"le infrastructure within the facilit) 2rou"le shootin1 voice data issues with Solacom 3i"ert) Star 4oice %%/0&-03/08

CO#PUTER TEC$NICIAN, 2a(lete! Computers

<epaire) )es!top computers A*ells, +, an) Compa6B, laptops A*ells an) Compa6B an) printers A+,B. 1nstalle) 'ar) )ri.es, memory, 7S AWin2000 an) 8,B ,er4orme) ser.ice calls at resi)ence an) 9usinesses. Networ! installations suc' as ca9lin(, 'u9s An) routers. Also setup networ! printers 4or clients. An) so4tware installation suc' as system )ri.ers, Norton spy ware, -S o44ice

TRUCK DRIVER, -$/en /ruc!in( ASel4$2mploye)B *ri.e t'rou(' out t'e <alei(' area, 'aulin( asp'alt an) roc! Supportin( .arious construction companies

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ONSITE SERVICE PROFESSIONAL, CompuCom System, 1nc

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Supportin( Ser.ers an) ;ninterrupte) ,ower Supplies A;,SB an) respon) to emer(ency ser.ice re6uests -aintaine) a #0 percent rate 4or resol.in( pro9lems in 72 'our completion win)ow -aintaine) 100 percent rate 4or Ser.er ,ro9lem resol.e in a 2& 'our completion win)ow <epairin( Compa6 *es!pro an) *ell wor!stations an) laptops usin( ima(e) loa)s

Configuring email, various proprietary specialized software, MS office, dial-up/VPN software, local and networked printers, palm devices, and palm applications
/rou9les'ootin( an) repairin( 'ar)ware0so4tware relate) pro9lems wit' Win)ows N/0200008, as it relate) to t'e ==C/ networ! an) 9usiness use ,ro.i)in( p'one an) onsite support 4or users wit' so4tware issues to 4it t'eir nee)s wit'in 9an! policy <epairin( an) trou9les'ootin( Compa6 ,roliant 1D50< an) *E ?%0 Ser.ers =ac!up an) reco.ery o4 user )ata )urin( re6ueste) mo.es

CO#PUTER TEC$NICIAN, /ec'nolo(y Ser.ice Solutions A1=-B

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,oint o4 sale tec'nician installe) an) repaire) all e6uipment in ,7S en.ironment Suc' as cas' re(isters, receipt printers an) cas' )rawers Supportin( an) repaire) 1=- ser.ers in @oo) Eion an) Wen)yFs stores <epairin( 1=- )es!tops, 1=- laptops an) *ell laptops 1mplementation o4 new stores an) userFs computer an) printers <epaire) Ee3mar!, +,, 1=-, o!i)ata, 8ero3 printers an) scanners

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