Business

&
IT

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Fundamental Role of IT in Business
Information Systems

Support of
Strategic
Advantage

Support of
Managerial
Decision Making

Support of
Business Operations

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Example-Retail

Customer Purchases

Inventory

Payments

Sales Trends

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 Contribution of IT Server
•Sales Transaction
Processing
•Database Updates
•Inquiry Processing

POS Terminal Client PC

•Sales Transactions Inquiries & Responses
•Data Entry

Product Customer Sales

Database Database Database

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 Enterprise & global Internetworking: 1990s-2000s
Inter-networked information Systems
For end user, enterprise, and inter-organizational computing,
communications, and collaboration, Including global operations &
Development of IT

management on the internet, intranets, extranets

Strategic & End User Support: 1980s-90s
End User Computing Systems
Direct computing support for end user productivity & work group
collaboration
Executive Information Systems
Critical information for top management
Expert Systems
Knowledge based expert advice for end users
Strategic information systems
Strategic products & services for competitive advantages
Decision Support: 1970s-80s
Decision Support Systems
Interactive ad hoc support of the managerial decision making process
Management Reporting: 1960s-70s
Management Information Systems
Management reports of pre-specified information to support decision making
Data Processing: 1950s-60s
Electronic Data Processing Systems
JIM Dharmendra Arora
Transaction processing, record-keeping & traditional accounting applications
Types of Information Systems

Information
Systems

Operations Management
Support Support
Systems Systems

Transaction Process Enterprise Management Decision Executive

Processing Control Collaboration Information Support Information
Systems Systems Systems Systems Systems Systems

Dharmendra Arora