Restaurant POS System

Asia Pacific of Information Technology Information System
Table of Contents
TABLE OF CONTENTS.........................................................................1
ASSESSMENT WEIGHTINGS..............................................................3
ABSTRACT..............................................................................................4
INTRODUCTION....................................................................................5
MAIN BODY.............................................................................................6
INFORMATION SYSTEM (NEW VERSION)..............................................................................6

DATA/ INFORMATION........................................................................................................................6
HARDWARE.....................................................................................................................................8
SOFTWARE....................................................................................................................................14
PEOPLE.........................................................................................................................................19
PROCEDURE...................................................................................................................................21
COMPUTER SECURITY......................................................................................................35
ETHICAL.........................................................................................................................41
PRIVACY.........................................................................................................................42
BACK-UP SYSTEMS...........................................................................................................43
CURRENT PROBLEMS.......................................................................................................44
SELVAN........................................................................................................................................44
SPENCER.......................................................................................................................................45
MURALY.......................................................................................................................................46
CHUNG JIE....................................................................................................................................47
SOLUTION AND RECOMMENDATIONS..................................................................................48
SELVAN........................................................................................................................................48
SPENCER.......................................................................................................................................49
MURALY.......................................................................................................................................50
CHUNG JIE....................................................................................................................................51
CONCLUSION.......................................................................................52
WORK BREAKDOWN STRUCTURE (WBS)...................................53
Restaurant POS Systems Page 1 of 84

CITATION AND REFERENCES........................................................55
MINUTES OF MANDATORY MEETINGS & WEEKLY

REPORTS...............................................................................................57
APPENDICES.........................................................................................64
INFORMATION SYSTEM (OLD VERSION).............................................................................64

DATA/ INFORMATION......................................................................................................................64
SOFTWARE....................................................................................................................................69
PEOPLE.........................................................................................................................................70
PROCEDURES.................................................................................................................................71
INTERVIEW QUESTIONS....................................................................................................79
INTERVIEW PICTURES.......................................................................................................81
INTERVIEW LATTER.........................................................................................................83
IS ASSIGNMENT SCHEDULE PLANNING..............................................................................84

Assessment Weightings
Maximum Student Student Student Student
Marks Name Name Name Name
Individual Oral 10
30% presentation
Report content 20
Group Report 5
70% structure
Documentation 5
WBS 5
Submission of 5
Weekly Report
Diagrams and 10
illustrations
Research 20
analysis and
Critical
discussion
Research, 20
Reading and
Referencing
Total Marks 100

Abstract
This report shows the investigating, researching and observing between cash
register system and Restaurant Point-of-Sales (POS) system based on the five
components of an Information System (IS) which are data and information, hardware,
software, people and procedures. The IS of cash register (current system) in this report
is founded on a selected restaurant from interview. Conversely, the IS of Restaurant
POS is founded on the researching of our group from websites, books and others.
Moreover, current problems, the computer security, ethical and privacy issues about
both systems are involved in this report to perform more detail analyses. Besides,
solutions and recommendations also are provided to solve the current system’s
problems that the users face.

Introduction
Firstly I would like wish advance thanks with our lecturer Ms. Intan who
guide and help us a lot from the beginning until the end of the project and the rest of
friends who support us to finish the assignment successfully
The restaurant is being in research by our group is Friends Cafe restaurant and
the system is taking into consideration by our group is point of sale system which are
use in the Friends Cafe, where by variety of the services is provide by the POS at the
same time provide efficient services to the customers. Another that the POS is
meaningful to the Friends Cafe because their can speed up they services and gain a
good reputation on their business and keep on track with the systematically
management. Overall the POS system is the factor to success.

Main Body
Information System (New
Version)
Data/ Information
Definition of data
• Data is an information system transforms data into useful.
• It’s also the information system uses data from both tables to calculate the
employee’s gross pay and to produce a pay check that subtracts taxes and
deductions from total earning.
Data of point-of-sale [POS] Restaurant system

• The First Data POS Value Exchange™ Restaurant Solution, an all-in-one
point-of-sale (POS) computer system, help small to mid-sized restaurant
owners improve their productivity and profitability.
Benefits
POS systems way to produce
• First, its term turn tables faster by speeding guest check processing times.
• Boot menu items sales by promoting specials at the table.
• It will improve security and prevent loss.
Automatically track and record transaction and tips with integrated payments
processing. URL (http://www.firstdata.com)
Micro Point-of-sale [POS] System Restaurant [NEW SYSTEM]

POS Micro Restaurant system is another data that the restaurant is using. It is more
easy and useful. It is also salt away time and making the systems going fast. This is
the POS Micro system.

Point-of-sale data diagram
1) Take the order by

Touch Screen
Terminal and send it
to kitchen.
Restaurant
POS
System
3) It is easy and 2) The bill will scan

saved the time as by the scanner.
fast.

Hardware
Hardware, Requirements, and Function
Hardware Requirement (minimum) Function
CPU(POS Station) • 733MHz processor speed • Order Systems
or greater (Record).
• 512MB RAM or greater • Manage POS systems.
• 1 Serial Port (based on • Manage the money.
POS hardware) (total, change money,
• 4 USB Ports (based on and collect money)
POS hardware)
• Recommend you NOT
install a CD-ROM on pc's
(share the file server's CD-
ROM or use external CD-
ROM)
CPU (Server) • 1.0GHz processor speed or • Manage All The POS

greater Systems.
• 1GB RAM or greater • Add Record, Change
• 160GB Hard Drive or Record and Delete
greater Record.
• Read/Write CD-ROM • Final Result of the
• Recommend you install database.
some type of automated
file BACKUP system
Monitor (Touch Screens) • Use 12 inch, 15 inch or 17 • Display image and

inch touch screen system.
• CRT style: Curved, least • Touch pad.
expensive, takes more • Create data into
counter space (connects to system.
PC)
• LCD style: Flat, more
expensive, takes less
counter space (connects to
PC)
• ALL-IN-ONE style: most
expensive, takes less
counter space (built-in to
PC)

POS Receipt Printer • Print receipt.
Kitchen Printer • Print order receipt to

the Kitchen.
Cash Drawer • Collect money.

• Keep the money into
safe drawer.
Network Connection • Use 10/100 Network • Connect all the

Router or Network Switch computer and server
(do not recommend using together. (LAN)
a hub)
• Use Category 5 or 6
Ethernet Cable
• Use Pre-N Wireless
(Wireless in the kitchen is
not recommended near
Microwaves and stainless
steel)
• Recommend all networked
pc's be setup as
"Administrator" with no
Password
Battery Backup • We recommend that you • Backup computer and

install a battery backup server power.
system on each computer
and for network router
and/or network switch

Customer Pole Display • Display total amount

to the costumers.
Bar Code Scanner • Scan bar code
Card Reader • Reload bonus point.

• For credit card
payment.

POS Station (Full Set Hardware System)
Monitor (Touch Screens)
Customer Pole Display
Keyboard
Bar Code Scanner Receipt Printer
POS Systems
(CPU)
Cash Drawer Mouse Backup Battery

How do the POS Hardware System Work Together?
Diagram

Picture The server computer controls and
manage the POS system.
Key in all the data, change and delete
(GIGO).
The server computer also can collect
all the information from other POS
station. Exp – The PC can get the
Server PC
final information on the day of
business.
POS Station POS Station
Router
The Router is main network
connection for the whole
system.
All the Server, Computers and
Printer can connect
together from the Router.
POS Station POS Station
Key in data to the system

(Order).
Scan the bar code into system.
Collect money in the drawer.
Print out receipt to the
customers.
Manage the staff.
Print out order to the kitchen.

Print out order to the bar.
Kitchen
Bar Printer
Printer

Software
What Meaning of Point of Sale Pos System
Point of sale pos is a program programmed computerized for replacement the cash
register that are not modern and still have to use manually. URL
(http://www.bitpipe.com/tlist/POS.html)
Advantages of using point-of-Sale [POS] system

• Task can arrange easily
› E.g. the task or work can be done without any physical effort, and the
work are more organized then before
• Reduce less mistakes makes by employées

› E.g. with this system the warning message is appear when employees
makes mistakes.
• System is cost-effective
› Easier to use for the restaurant management of order taking, payment, and
closing shift and reduce the cost of time and helps restaurant to an
excellent business.
• Improve speed of system

› Operation in restaurant will become more efficient, accurate the task,
improved the service when operation.
Disadvantages Using point-of-sale [POS] system
• Technical problems
› Technical problems happens can cause complication in current practice
and the data will not be tally.
• Expensive and costly maintenance
› Apart form that cost playing important role as the cost to use pos system is
expensive.

What Meaning of Software

Software are, programs written to perform specific task. For example, word
processors are program that you use to write letters, papers and even
books. There are two types of programs is system programs and
application programs. D.S.Malik, (2002).C++ programming: From
Problem Analysis to Program Design, Unites States, Course Technology, a
division Thomas Learning, Inc
Software requirements to use point-of-sale pos system
 The operating system must be in Windows Vista, XP Windows 2000 or
1998.
 The processor speed must greater than 733MHz and the memory require is
512MB RAM or greater than
 Normal monitor but the LCD flat or are advisable to use which are more
than 12 inches
 Cash Drawers POS receipt printers which use to reduce work and organized
Types of restaurant currently using point-of sale [POS] system

Currently there are few types of restaurant. There are,
• Traditional – the orders taken fully manually and the payment type using
written in book and calculator
• Fully traditional – whereby orders are in use manual pos cash register is in use
as mode of payment
• Semi traditional –Examples, orders will take manually and the payments are
using pos system.
• Modern – the orders is using PDA and the payment are using pos touch screen
system.

Restaurant Retain to use point-of-sale system from the establishment

Types of restaurant use the pos system is, Modern restaurant like coffee House,
Western food Restaurant and Hotel Restaurant. Another one is Fast food
restaurant like Pizza hut, McDonald, Domino Pizza, KFC and Secret recipes café
Point of sale [POS] communication protocols

There are a several communications protocols used by Pos Systems to manage its
attached peripherals, due to the inter-connectivity of Pos Systems is most POS
peripherals, such as touch-screen displays and printers maintain several
command protocols in order to work with various different brands of Point of
Sale (POS) Terminals and Computers.
Point of sale [POS] software communication command protocols
There are several communication protocols pos systems use to control peripherals.
EPSON Esc/POS
UTC Standard
UTC Enhanced
AEDEX
ICD 2002
Ultimate
CD 5220
DSP-800
Examples of company
URL (http://www.nationmaster.com/encyclopedia/Point of sale

POS_communication_command_protocols

The Flow Chart of friends’ cafe restaurant point-of-sale order system connects
with customer.
NAME STAFF ID
STAFF
POSITION S PASSWORD
INPUT TIME INPUT INPUT DATE
TID
OID
CORRESPOND TO SERVER
TABLES
OUTPUT PROCESS
STATUS
CAPACITY
CONTAIN QUANTITY
FOOD NAME
FOODS FOOD ID
PRICE

Factors to develop point-of-sale [POS] restaurant system
First is the strategic of the located place, like working place or inside the shopping
centre or in busy place. Representation of the staff and uniform code, and the
Ability of the staff in restaurant, how they communicate wit the customers and the
manner when work. What type of the business is running on is it more to the
selling food or manufactured the food made by own and home delivery food
business. Speed of service is the major thing in restaurant because when the peak
time staffs have to manage the tiring situation without any mistakes. In additional
quality of restaurant and service is the most important because some customer
will only eat when the place and food are clean, and the same time service
provides by the employees like seasons offer, weekend offer or other new food
promotion will attract them to come and eat in the restaurant. Lastly is the
Knowledge level of staff, how they interact with customer and how innovative
they prepare they self for the questioner from the customer.
Restaurant benefits of using point-of-sale [POS] system.

Benefits of pos systems are, speed up the order process, meal preparation and order
deliver. This helps to provide quality services to customers in terms of time and
service quality. Service quality here refers to reduce human error. E.g. waiter
orders wrong meal for the customers when they communication verbally with
cook. This features helps restaurant management to save cost by reduce prepare
waste meals and can run more systematic and reduce avoidable work. Apart from
that POS systems offer full reports that can help you more updated business
decision. In additional Increases customer fulfilment and service delivery and also
Improved and established good customer communication relationship

People
Direct
User
Server
Manager
Cashier/ Staff
Bartender
Kitchener
Restaurant POS Systems
POS systems Customers

services staff
Indirect
Service
User
User
Direct User
Server – The Server user has to key in the data to the computer POS Systems
and manage all POS Systems computers for the Restaurant.
Manager – For Manager, the POS system can show the summary report and the
total sale for each day and every year.
Cashers/ Staffs – For Cashers and Staffs user, they can order the menu directly and
make payment on the POS Systems computer.

Bartenders – The Bartenders can direct receive the drink order from POS Systems.
Kitcheners – The Kitcheners also can receive the food order directly from POS
Systems.
Indirect User
Customers – The Customers are indirect using the POS Systems to order food,
drinks and payment.
Services User
POS Systems Staffs – The POS Systems Staffs install the hardware and software for
the POS systems. They also services for the user to maintain the
systems directly or use the internet to update the POS Systems.

Procedure
Procedure for using POS Hardware
Send the orders
Getting started with the system
Monitor (can be touch screen or without touch screen)
Select the items and send the order (input)
Mouse Keyboard Bar Code Scanner Monitor
Kitchen Order Ticket (KOT) is printed
Receipt Printer

Explanation
• Diagram 1 show how to use POS hardware to send the order.
• First, getting started with the system in order to do so.
• Secondly, select the items that customers ordered and send it by using mouse
(click the name of items from the screen and select SEND option), keyboard
(key-in the items code into the system and press ENTER to send it) or barcode
scanner (scan the code of items). For using the touch screen monitor, select the
items and send the order by touching the screen.
• Lastly, Receipt Printer will automatically send and print the Kitchen Order
Ticket (KOT) to the respective department which most commonly are bar and
kitchen.

To do the payment
Monitor (can be touch screen or without touch screen)
Getting started with the system.
Monitor (touch
screen)
Mouse
Select the payment application.
Cash Drawer
Customer pole
display
The total prices of
items are shown.

Explanation
• Diagram 2 shows how the payment process of POS is done.
• First, getting started with the system in order to do so.
• Secondly, select the payment function from the system by using mouse (click
Receipt Printer on the payment option).
• For using touch screen monitor, touch the PAYMENT option to do it by using
The bills are printed out
the touching function that is provided.
and the money received.
• Thirdly, at this time the bill was printed out and the cash drawer also will print
out automatically. The money received
• Lastly, the total prices of items are shown.
Procedure for Using Point-Of-Sale (POS) System
Getting start with POS
1.Once you go into pos

system, there are four option
boxes you can choose as
shown in Figure1.There are
Exit, Next, Setup and Time
Clock. Select the Next
option.
Category of items.
2. Now you can
use any of the
functions in the
system.
Category of
items.
Different types
of function that
contain in POS
system.
To Send an Order
1. Select MENU from the bottom of

the system.
2. Choose the type of menu that you want.

For example, BREAKFAST.
3. Choose the category of items. Example: EGGS, PLATTERS, OMLETTES …
4. Choose and select the items by click on them. A list of information will be
appearing on your left hand side which shows the Quantity, Description and the
Amount or Prices of items. Once you finish, click on DONE.
5. Insert the quantity of items (if the quantities of items are more than one), click on
the item that you want from description, select QUANTITY, enter the number and
click NEXT.
6. To send the order,

click on SEND. The
computer will
immediately send the
details of the order to
the respective
department which most
Payment
1. Select on PAYNOW button from the

bottom.
2. Choose the type of payment (e.g. Cash), click on the TOTAL PAID button.
3. Enter the total amount paid by customer, select NEXT and click on FINISH. The
bill will automatically print out by the.
To Give Discount
1. Go for DISCOUNTS and

click on it.
3. The work has been
done.
2. Enter the percent
discount that you
want, write down the
reason and choose
EXIT.
To Clear Items
1. Click on CLEAR.
2. When the
information of
items which have
been selected
becomes empty or
blank, the clear
process has been
done.
To Delete an Items
1. Click and hide line

the item that you want
to delete. Example;
STRAWBERRY
2. Go for DELETE
option.
3. When the
information about the
hide lined item is
missing, the delete
process has been
completed.
To View POS Report or Daily Sales Report
1. Go for
MANAGER
option.
2. Choose POS
REPORTS from the
manager options.
Computer Security
Security and Computer Security Systems for Restaurant Point-of-Sales (POS)
1. Security Camera System
A security camera system can keep an eye on the employer’s cash register,
employees’ performance or root out the suspected employee fraud and
customer’s action in whole day. However, the purpose of installing the There are
security camera in the restaurants is to monitor and prevent the business many
premises for theft and other forms of criminal activities such as robberies, different
burglaries and vandalism cases. A good security system can increase camera
employer efficiency, enhance the safety of his or her customers and staff styles
and reduce theft losses. The employers also can keep an eye on their and types
business from any where they are located by using the computers through for
Internet connection. different
applications. The most popular and widely used cameras by the employer are Infrared
Day and Night Camera, Dome Cameras and Bullet Cameras.
a) Day and Night Camera
• Day and Night Camera is a form of Bullet Camera with Infrared 3.5MM lens
but more specifically and suitable use in Indoor and Outdoor for 24 hours.
• The camera will deliver quality video in day time and well lit night time
scenarios and the 3.5MM lens delivers the best video for up close viewing and
distant viewing of up to 100 feet.
b) Dome Camera
• Dome Camera is a more decorative camera for indoor applications.

• Some dome cameras are available with a smoked lens so customers or the
public have difficulty noticing where the camera lens is pointing.
• Dome cameras are also available for a day night application that will provide
viewing in low lit situations of up to 30 feet.
c) Bullet Camera
• Bullet Cameras are more of a bullet type camera that provide all of the same
features as a dome camera but the public can see where the camera is pointing.
• The Day Night Camera is a bullet camera with Infrared LEDs installed.
Camera system Monitors
Monitors are available in many different types such as CRT monitors and
LCD flat monitors. The small CRT and LCD flat monitor is a monitor that would
work well on small camera system of up to 4 cameras. However, most of the
restaurant with use the large LCD flat monitor because its not only can monitor on
camera systems with 5 or more cameras but also is less weight and thin.
These are some of the examples of Camera system Monitors:
Small 14" CRT Monitors Large 21" CRT Monitors
Small 14" LCD Monitors Large 19" LCD Monitors

2. Fingerprint Server
Fingerprint Server or sometimes called Fingerprint ID Reader is a fingerprint

security that using biometric security system which enables users to control exactly
who has access to their POS system without any compromises and limits which
employees can access the POS terminal. Unlike PIN codes that can be read over
someone's shoulder or magnetic swipe cards that can be forgotten by employees,
stolen, or lost, this fingerprint security system read thumbprints and ensure the right
employees can log on which also can prevent anyone from impersonating.
In addition, Fingerprint Server is easy to setup. After setup, the employer has
to make each of his or her employees go to the fingerprint server computer and
register their fingerprints. This process usually takes less than 1 minute to complete.
This system is much easy and faster to use and log on into POS terminal without any
additional steps.
Users have to let the Fingerprint Server to read their fingerprints before they can access to certain
data and information. Fingerprint Server will analysis the fingerprint whether it is match or not to
the fingerprint from itself database.
3. Username and Password Protection
A user name or sometimes called user ID (identification) is a unique

combination of characters, such as letters of the alphabet or numbers that identifies
one specific user. On the other hand, a password is a private combination of
characters associated with the user name that allows access to certain computer
resources.
In order to access certain data or information that located inside the POS
terminal such as employees’ personal information (monthly salary information), daily
sales and monthly sales report, POS terminal will require user (employer or manager)
to enter their password and user name before they can access certain data and
information. This is to prevent an unauthorised access. For example, an employee
views the daily sales report or confidential information of company without employer
or manager permission.
Besides, POS terminal also request employees to set and enter their user name
follow with their password before they can operating and use any function of POS
terminal. This is to ensure that none of the outside people which most properly are
customers using the system.
Employees have to enter their

number (as a password) first before
they can use any functions of POS
system.
Managers have to enter their

number (as a password) first before
they can access into Manager.
4. Antivirus Program
The manager of the restaurant usually will send the business report such as
sales report to the main campus of restaurant through the network at the certain time.
POS computers will have a change to get infected by a virus, worm or Trojan horse.
Sometimes it can even cause the loss of confidential and important information of
restaurant.
To prevent this situation, the manager usually will install an antivirus program
for their POS systems. The antivirus program protect POS computer against viruses
by identifying through virus signature and removing any computer viruses found in
memory, on storage media, or on incoming files.
Antivirus program will scan out the total threats

detected in the computer and help user to delete it
as well.
User should update the

antivirus program’s
signature files regularly to
give the maximize
protection for their POS
systems.
Ethical
Moral guidelines that govern the use protect of computers and information systems.
Copyright
A copyright guard any touchable form of expression and it gives authors and artists
special right to copy publish and sell their materials. Apart from that, e.g. in orders to
install POS System into computer, users have to make sure that the software installer
is copyrighted material to avoid any vibrancy cases or others.
Example of uses for employer and employee
To make sure that the employees use the POS system in the proper way, employer has
the responsibility to guidance them of how to use the system and which things they
should or shouldn’t do. E.g. there are some example of employers may distribute to
employees E.g. Employees can’t use other POS system function that can only use by
employer such as viewing daily sales report.
Privacy
Privacy of the point of sale restaurant is policies regarding customer personal
identification details such as name address or contact number .E.g. cookies use to spy
the visitor to prevent from the unethical work and to protect a person data store in
secure place in the website and ensure customer personal information handled in a
safe and responsible manner. In additional privacy also about how the information
being used, what is the information colleted, who is collecting the information, which
will access to my information, how do we protect the information. How do you update
or correct the personal ID information, how do you communicate your contact
preferences
Back-up Systems
Explanation of what is Backup
• Backup is to create copies of important files to protect yourself against cashes
and data loss. Snap backup also is the best backup and archive your valuable
data.
Type of Backup
Cold Backup
• Offline or cold backups are performed when the database is completely
shutdown
Hot Backup
• An online backup or hot backup is also referred to as ARCHIVE LOG backup.
• An online backup can be done when the database is running in ARCHIVE
LOG mode and the database is open.
Current Problems
Selvan
• What is the problem that the restaurants data faced?
› Data is an information system that transforms the valuable data into useful
functions or system. Data also can be stolen e.g. can use to negative usage
and the privacy of the system which currently in use in company maybe
can give easily pass around and the company will be in trouble of the
privacy is unsecured ready.
• How to overcome the problems?

› We should have copies for each data files, which it’s called as backup
system. Backup is to create copies of important files and to protect as the
future references or record.
Spencer
• Not enough strong to store data.
› The manager can’t view the summery report on previous year. They only
can view the report on this few days.
• Lots of documentation
› The cash register only can memory few days information. There are not
enough for a company or restaurant to review previous data. Thus, they
have to use lots of document to keep their data and information.
• Function less
› The cash register machine only can make payment and view the whole day
summery report, no other function.
• Less character to use

› The cash register machine only can use by the casher and manager.
• Hard to use
› For the cash register, there are many buttons on the machine. In addition,
every single button has own function and meaning. Thus, there are only
casher know how to use the machine.
Muraly
• Increases Work
› E.g. Cash register machine is running user manually like entering the code
and billing system use the receipt, which we still have to write the
report using hand and give more work
• Makes work not prefect

› E.g. Cash register machine do not have software inside however the
machine running on user command button and technical support provide
by the user code and makes work not prefect and more mistakes is occur
when operation in peak time
• Not friendly user

› E.g., Staff using the cash register machine have to learn how to use for a
long time and even the staff is experienced sometimes they also can make
simple mistakes like calculate the customer bill wrongly, And the machine
just will follow the command, not going to give alert or avoid from the bill
to customer.
• Easily effected by the natural environment

› E.g., sensitive with dusty temperatures and have to maintenance monthly
to prevent any damages or problem occur when operation
• Easily can be confused and low capacity.

› E.g., the arrangement of the keypad in machine is confusing. Easily makes
staff to mistakes. Have to setup all the basic operation and re-print the
report every day to save the capacity.
Chung Jie
• Duplicate Work
› Sometimes, after the waiters take the order manually, he/she have to
rewrite the order again and send to cashier for key-in the items. At the
same time the waiter will also copy the same order again to send it to the
kitchen. This make the waiter do more work and slow down the process.
• Low Quality of User Interface

› The quality of user interface of cash register is low because it doesn’t
provide more option or function on the screen which can be make user
more easy and comfortable to use and monitor the machine.
• Inaccurate Information and Cause Wrong Order

› When the handwriting form of order isn’t write in clearly, it can lead to
cashier to key-in the inaccurate information and cause the kitchen or bar
do the wrong order.
• Lack of Management System

› The cash register system actually didn’t provide much function that can
help the employers to manage, keep data and information for their
restaurant such as employees’ information and customers’ record.
Solution and
Recommendations
Selvan
• What is the problem that data point-of-sale (POS) face?
› Processing timing is one of the problems that the data progress faces.
• How does the backup system function?

› Backup system function with save the document in other file, like battery
or floppy discs.
• What backup system that the restaurant point-of-sale using?

› Type of backup system that they using is battery, floppy discs, or other
hardware.
Spencer
• Hard disc Strong
› The POS System server have a lot of memory and strong from the server
computer. Thus, the computer can store lot of data and information.
• Paper less
› For the cash register, there are only store few days information and record.
The manager has to waste paper and space to store the previous record, but
the POS server computer have enough strong to store data and
information.
• More function
› For the POS system, there have lots of function to use. For example, the
POS system can direct order, payment, analyses and summery report.
• Can use by many character

› For the POS system, there are cover all the people to use the system for the
business. For instance, the POS system can direct order by waiter and
direct send to the kitchen and bartender.
• More easy to use

› The POS systems not like cash register lots of button. The user can direct
touch screen to make payment and order. Any user can easy to manage the
system.
Muraly
Finally, on my own observation I am recommend pos system need to use in
the big chain of the restaurant because the pos system will help the management to
keep in track about old or latest record and systematically arrange the task help the
employees the calculation of closing shift can be done easily and effectively without
any mistakes.
Chung Jie
• Speed up the Process
› By using restaurant POS system, user doesn’t have to rewrite the order
for two times. They just need to send the order that has taken to cashier
for key-in. Once the cashier gives the command to POS system, the order
automatically will send to the kitchen through the kitchen printer in a
computer-type form.
› The order is printed out through Kitchen Printer which located at kitchen
through command from cashier.
• Friendly User Interface
› Compare to cash register, POS system provide more friendly user interface
which make user more easily and comfortable to use and monitor the
system. Moreover, the screen of POS’s Monitor is much bigger than the
Display Operator of cash register.
› The user interface of POS system has more function and option than cash
register that make user more easily to use it.
• Reduce Mistakes and Changes of Causing Wrong Order.
› Rather than send a handwriting form of order to kitchen, POS
system send a Kitchen Order Ticket (KOT) to kitchen through
Kitchen Printer. KOT is a form of computer-type paper in small size
which contain of food name, quantity of food, code of ticket and
number of table. By using this way, it can reduce the changes of
cook/chief to do the wrong order because the orders are written
down in more clearly, organized and more proper way.
• • More Management System
› POS system provides more functions that can help the employer to
manage, keep data and information for their restaurant and future use such
as employees’ information and customers’ record.
› POS system provides more management system such as Employee
Information, Customer Information, Stock Locations and others.
Conclusion
From the research by restaurant point-of-sale (POS) system, we can know and
get more knowledge about new POS restaurant system and old POS restaurant
system. We are trained to work effectively as part of team, interacting with users
developing specification and documents developing prototypes and improve our
presentation skills. We also interview the staff from the restaurant and get their
opinion. It was really useful to us to success this project. Finally, I would like to wish
a grateful thanks to everyone who helps us from beginning until now to success our
project. Thank you.
Work Breakdown Structure
(WBS)
Name Task/ Description/ Responsibility Signature
Spencer Combine**
Cover Page
Table of Contents
Assessment Weightings
Citation and References
Chung Jie Abstract
Muraly Introduction
Selvan Conclusion
Spencer Work Breakdown Structure (WBS)
Muraly Minutes of mandatory meetings
Weekly Report
Main Body**
Information Systems
(Old and New Version)
Selvan Data/ Information
Spencer Hardware
Muraly Software
Spencer People
Chung Jie Procedures
(New Version)
Chung Jie Computer Security
Spencer Ethical
Muraly Privacy
Selvan Back-up
Interview**
Current Problems
(Old Version)
Selvan
Spencer
Muraly
Chung Jie
Solution & Recommendation

(New Version)
Selvan
Spencer
Muraly
Chung Jie
Presentation and Slides**
Chung Jie Procedures
Computer Security
Current Problems
Muraly Software
Privacy
Current Problems
Spencer Hardware & People
Ethical
Current Problems
Selvan Data/ Information
Back-up
Current Problems
Citation and References
Picture Taken From:
URL
(http://www.casio4business.com/sa/products/te7000s/images/te8000_reciept.jpg)
Picture Taken From:
URL
(http://www.21stcenturybusiness.com.au/images/sa/products/images/te100_5.jpg)
Picture Taken From:
URL (http://www.casio4business.com/sa/products/te8500f/images/te8500f.jpg)
Picture Taken From:
URL (http://www.internationalpointofsale.com/store/images/te-8500f_xlarge.jpg)
Picture and Information From:
URL (http//www.restaurantplus.com)
Picture Taken From:
URL (https://www.vivesystems.com)
Picture Taken From:
URL (http://www.internationalpointofsale.com/store/images/te-8500f_xlarge.jpg)
Picture Taken Form:
URL (http://www.cnet.com/i/hlp/PC-Protect-Fig-1.gif)
Picture Taken Form:
URL (http://www.geekgirls.com/images/securebasics03.jpg)
Picture Taken Form:
URL (http://www.bitpipe.com/tlist/POS.html)
Picture Taken Form:
URL (http://www.posmatic.com/point-of-sale/what-is-point-of-sale.php#top).
Picture Taken Form:
URL (http://www.nationmaster.com/encyclopedia/Point-of-sale
POS_communication_command_protocols)
Picture Taken Form:
URL (http://www.buyerzone.com/restaurant software)
Information Reference From:
URL (http://www.casio4business.com)
URL (Reference: https://www.vivesystems.com/security-video-camera-systems.htm)
URL (http://posequipment.net/aldelo_fingerprint_security.html)
URL (http://www.techstore.ie/Point-of-Sale-Systems/images/Point-of-sale-
systems.gif)
Shelly, G.B., Cashman, T.J. and Vermaat, M.E., (2008) Discovering Computer
2009, Thomson Learning, United State American.
Information Taken From:

URL (http://pages.ebay.com/buy/guides/point-of-sale-pos-system-buying-guide)
URL (http://www.restaurantplus.com/restaurantplus-products.htm)
Bibliography (from book)
D.S.Malik, (2002).C++ programming: From Problem Analysis to Program
Design, Unites States, Course Technology, a division Thomas Learning, Inc
Minutes of Mandatory
Meetings & Weekly
Reports
Meeting
Week: Week 4
Date: 17/11/2008 (Monday)
Time: 12.05p.m. – 12.40p.m.
Place: 2nd Floor Wi-Fi room
Attendant: Spencer Lee, Chung Jie, Muraly, Selvan
• We are discussing about the final list of “Information Systems” component

modern system.
• Checking IS Schedule on week 4 and verify it.
• Because of the observing and some wrong analysis when research problem we
face this week, our group unable to finish the task as our plan.
• We plan to give the best effort and finish all the IS part on this Thursday.
• We decide to pass up our IS part at 21/11/2008(Friday), for proper check with
our lecture Ms.Intan.
Prepared by,
Muraly
Meeting
Week: Week 5
Date: 19/11/2008 (Wednesday)
Time: 5.40p.m. – 6.20p.m.
Venue Computer Lab
• We collect all the IS part task from group members on the meeting.
• We are discussing about the Assignment Schedule Time Table and how to
design it.
• We discussing about the person in charge on modern part of IS.
• Updated the new task collect from group members from their own IS topic.
Prepared by,
Muraly
Meeting
Week: Week 6
Time: 12.00p.m. – 12.35p.m.
• Last week, we faced some problem from but we manage to solve it by

direction lecturer regarding of Restaurant POS system.
• Ms. Intan recommended us to change our direction, she suggested us to
interview the manual POS system and come out with some diagram.
• Today, we decide our new plan and schedule.
• We are discussing about, the interview question and collecting some point
from the arguing.
• We are planning to find out the restaurant need to interview.
• We also going to finish research of all” IS” part in modern system on these
two weeks.
• We estimate to get the interview permission letter by administration
department on next week.
• Planning the WBS.
• Group discussion to interview Ms. Intan for obtains more details about our
topic “restaurant pos system”.
Prepared by,
Muraly
Meeting
Week: Week 7
Time: 1.15p.m. –2.15p.m.
• This week we submit our interview question with Ms Intan.

• After last week planning our group members still searching for the manual
restaurant to interview.
• Re-planning our scheduled program because is not exactly going on as our
plan we suffer with some technical and transport problem.
• This week we do some modification in our assignment.
• Group discussing regarding about interview question.
• Redoing our group WBS and assignment again.
Prepared by,
Muraly
Meeting
Week: Week 10
Time: 2.00p.m. –3.30p.m.
• Collect restaurant old system task from the group members.

• This week rearrange the schedule and discuss about current problem in pos
system.
• Went for interview in one of the restaurant in Kepong, Kuala Lumpur.
• Re- doing the five main components of old restaurant system because of we
are not satisfy with the analysis have been made by our group before.
• Discussing how to arrange procedure for the old restaurant system.
• Design and a bit adjustment on our assignment and presentation slides
• Redoing our group WBS and assignment again.
Prepared by,
Muraly
Meeting
Week: Week 11
Date: 15/01/09 (Thursday)
Time: 3.00p.m. –4.00p.m.
• Double re-check the entire individual task and the overall group assignment.
• Discuss Individual contribution in assignment on their individual part and
balance it.
• Re-arrange the interview question
• Done the procedure for old restaurant system and re-doing the five main
components is complete.
• Arrange the WBS and finish the problem in current system which was pending
when in discussion last week.
Prepared by,
Muraly
Meeting
Week: Week 12
Date: 23/01/09 (Friday)
Time: 4.00p.m. –5.30p.m.
• Compile all the individual part assignment in one document.

• Modified the setting and layouts of the document.
• Re-arrange WBS for the last time.
• Design the cover page and going to finish report structure.
Prepared by,
Muraly
Appendices
Information System (Old
Version)
Data/ Information
Old Restaurant point-of-sale (POS) System
Screen
Control Keys
Bills
Hardware
Customers Display
Built In Printer
Display Operator
Colour LCD
Multipurpose key
Keyboard & Menu Sheet

External Drawer
Hardware and Functions
Hardware Functions
Customers Display To display the total prices to customers.
Display Operator Colour LCD To display the Operator and System out
put.
The Operator display unit can be
adjusted to fit your best readable angle
Built In Printer The machine has built in printer; we no

need to plug-in other external receipt
printer.
Multipurpose key These keys are possible to customize of

its functionality as well as slide-in
template to identify each functions.
Keyboard & Menu Sheet These Keyboards have 153s buttons and
Manu Sheet.
External Drawer On these machines, there is no built in
drawer. So, we have to extra add on an
external drawer.
Storage Device On these machines, there are support

extra storage device CF Card.
The CF (Compact Flash Card) interface
is equipped as standard for data back up
and restore
Software
Cash register machine is the old system are in use in the restaurant before,
which the system didn’t run with software, where by the operating are using manually
E.g. the machine will follow the user command , only with user can run the machine.
People
Direct User
Manager
Cashier
Register Cash
Machine
(Old Version)
Indirect User
Customers
Direct User
Manager This register cash machine can show summary report to the Manager
but can’t show preview years report. It is because the strong device not
enough space.
Casher This machine easy to collect and change money by Casher.
Indirect User
Customers The Customers are indirect using the register cash machine to make
payment.
Procedures
The following diagram shows the general procedure of using the cash register. It is
mainly divided in three parts which is BEFORE business hour, DURING business
hour and AFTER business hour.
BEFORE business hour

1. Turn on the cash register.
2. Check and make sure there is enough paper
left on the roll.
3. Check the date and time whether it is
correct or not.
DURING business hour

1. Receive orders, send the orders and key
in the items
2.Print receipt and received payment from
customer
AFTER business hour

1.Print the daily sales reset report
2.Count the money from the external cash
drawer.
3.Take the cash and journal to home.
Before business hour
1. Turn on the cash register
To turn on the cash register, these are the steps that you should follow.
Step 2: Press the DISP ON/OFF

Step 1: Check and make sure that
**key or button which is
the cash register is plugged in
located at the top-right of the
securely.
keyboard of machine.
Note:
** There are total of five mode key in the cash register which is DISP ON/OFF
(Display on/off key), REG MODE (Register mode key), X/Z MODE(X/Z mode key)
and PGM MODE (Program mode key). All of them are located at the top-right of the
keyboard.
2. Check makes sure there is enough paper left on the roll

In order to put or change the roll paper inside the cash register, these are the steps and
ways that should follow.
Step 1: Remove the Step 2: Open the

printer cover. platen arm.
Step 3: Make sure that the

paper is being feed from the
bottom of the roll and lower
the roll into the space behind
the printer.
Step 4: Put the leading end of

the paper over the printer.
Step 5: Close the platen arm

slowly until it locks steadily.
3. Check the date and time whether it is correct or not.
To check the date and time
Step 1: Make sure that the Step 2: Press X key which is

register is in the Register located at the keyboard, the
Mode, if not, press REG date and time will display
MODE key. automatically on the screen.
To change or set the date and time
Step 1: Press PGM

Step 2: Entering the
MODE key to
current date in six
display the setting of
digits (year, month,
date and time on the
day), and the current
screen.
time in four digits
(hour, minute).
Step 3: Press X key

at the keyboard.
DURING business hour
1. Receive orders, send the orders and key in the items
Receive and send the order
Step 1: The waiter will mark down the

order from customer in a small size
paper manually.
Step 2: The waiter will send the order to the
cashier to key in the items. At the same time the
waiter will also copy the same order again to send
it to the kitchen.
Step 3: Kitchen people receive the order and start

doing their things.
To key in the items
Step 1: Turn to the Register Step 2: Press CUS NUM at the

mode by pressing the REG left-hand side of keyboard
MODE key. (customer number key) button.
Step 4: Press YES button at Step 3: Select a number

the left-hand side of the code for each customer by
keyboard. using the number keys. The
code must be selected
within 1~100.
Step 6: Once finish, press

Step 5: Key in the number
YES button again. The data
code of each item by using
will automatically save inside
the number keys.
the cash register.
.Print receipt and received payment from customer.

The receipt is printed out two times for each business. First receipt is printed out and
keeps by company for feature use. Another receipt is printed out automatically when
receive payment from customer and it will go for customer.
To print the receipt
Step 1: Press the RECEIPT Step 2: Select the code of customer on

button which located at the top- which customer’s receipt that you want
left of the keyboard. to print by using number key. Once
finish, press YES button.
Step 4: The receipt is printed out from

the printer. Step 3: Press YES button again after
confirm the information of the receipt.
This is the example of Receipt that printed out from the

printer of cash register.
To received payment from customer (Cash)
Step 1: Once receive the cash

from customer, press Step 2: Select the code of
CA/AMT TEND button. customer who is paying by using
number key. Then, press YES
button.
Step 3: After confirm the

information and the total,
press YES button again.
Step 4: Key in the amount that

the customer paid and press
YES button.
Step 5: The external cash drawer will

open automatically and the screen will
display the amount of balance. Another
receipt from customer is printed out
AFTER business hour

1. Print the daily sales reset report
Daily sales reset report is a report that shows daily sales totals. The following steps
show how to print the report out.
Step 1: Press X/Z MODE button at the top-

left of the keyboard.
Step 2: Select the option of “Daily Report”
that show on the screen by using up and
down arrow key and press YES button.
Step 3: Select the option of “Print” that show

on the screen by using up and down key and
press YES button.
Step 4: The report is printed out from the

printer.
This is the example of daily sales reset report that
printed out from printer of cash register.
2. Count the money from the external cash drawer.
With the purpose of confirm the daily sales total is correct, the owner of the company
has to count the money from the external cash drawer everyday after business hour.
To ensure that the amount is correct, the result of the daily sales total that counted by
owner must be the same as the daily sales total that recorded inside cash register
system.
3. Unfilled the external cash drawer and leave it open.
To make it more safety, the owner usually will take all of the money and record back
to home and bring certain amount of money back to company next day morning.
The following diagram shows some buttons and keys that often use by the cashier and
owner of the company to operate the cash register.
The five mode keys that located at top-right of

the keyboard.
RECETPT button
X key
RECEIPT FEED
button
Up arrow key
Down arrow
key
Number keys
CA/AMT TEND
button
Interview Questions
Before Using POS Systems
Question: Mr XXX, can you roughly tell us about what kind of activities that
you usually do in the restaurant for a whole day?
Answer: Firstly, we open the shop, followed by turn on the cash register. Of
course, we also need to confirm there is enough paper left on the roll
and check the date and time that set inside the machine is correct or
not. During business, we receive orders, send orders, key in items,
print receipt and received payment from customer. At night, for safety,
I will print out the daily sales reset report and count the money from
the external cash drawer.
Question: Which model of cash register are you using now?
Answer: Casio TE-8500F, if I’m not mistake.
Question: Do you perform any security system in your restaurant?
Answer: I didn’t think so. But we always lock the external drawer and collect all
the cash back to home after business.
Question: Can you tell me about any disadvantage of this machine when you
use any of the function?
Answer: Well, our waiters have to write two times for the order manually
because the cash register can’t order directly to the kitchen. This make
us do more work and slow down the process. Moreover, the screen
doesn’t provide a good interface. Because of the order is in
handwriting form, sometimes it didn’t write clearly and make us
confusions between cashier and kitchen. Besides, there is not enough
function that I can use to daily sales report.
Question: What is your opinion about this system (Restaurant POS System)?
Answer: Erm, I’m not sure what is POS system, but I think it is a new system
for our restaurant.
Question: The POS system is a new version system to replace the cash
register. It will increase the speed of order, payment, summery
report and more users friendly from the POS system. And there
are a lot of functions to improve your business. Do you want to
change the POS system to improve your business?
Answer: If the POS system can help me a lot from the business. Why not? But I
need some time to learn how to use it and change the POS system from
my restaurant.
Question: Ok Sir, We hope you can improve your business when you are
change the POS Systems. And thank you Sir to answer our
question.
Answer: You are welcome.
After Using the POS Systems

Question: Sir, your business is more improve than before. Is that you change
the POS systems help you a lot?
Answer: Yes, sure! The POS systems help me a lot form the business. We earn
more after change the POS system. It helps me a lot.
Question: How does the system help you?
Answer: Well, It provide good interface than cash register and it’s more
functions to use. The important thing is, it can send the order to the
kitchen automatically after order from the system, we no need to write
down or rewrite again. The order is written by the computer so it’s
look more clearly and organised. In addition, there are more user
friendly than before. All of my staffs can use the POS system for the
business. And it helps me a lot for security and manages the staffs.
Question: How does the POS system help you a lot to manage the staffs?
Answer: Well, for every single POS station have 2 CCTV. It is difference than
before I was using the cash register. When the staff keys in items. The
system wills automatic show the items in CCTV. It is more clearly
than before whether the staff chatted or not.
Question: Sir, I think we recommend a good way to improve your business.
Thanks a lot to answer our questions.
Answer: I also have to thanks a lot for you all gays to recommend me to use the
POS system.
Interview Pictures
The Outdoor of Friends Café
POS Station of Friends Cafe

The Staffs of Friends Cafe
The Logo of Friends Cafe

Interview Latter
IS Assignment Schedule
Planning

Restaurant POS System

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Asia Pacific of Information Technology Information System

INFORMATION SYSTEM (NEW VERSION)..............................................................................6

WORK BREAKDOWN STRUCTURE (WBS)...................................53

Restaurant POS Systems Page 1 of 84

MINUTES OF MANDATORY MEETINGS & WEEKLY

INFORMATION SYSTEM (OLD VERSION).............................................................................64

Restaurant POS Systems Page 2 of 84

Restaurant POS Systems Page 3 of 84

Restaurant POS Systems Page 4 of 84

Restaurant POS Systems Page 5 of 84

Data of point-of-sale [POS] Restaurant system

Micro Point-of-sale [POS] System Restaurant [NEW SYSTEM]

Restaurant POS Systems Page 6 of 84

1) Take the order by

3) It is easy and 2) The bill will scan

Restaurant POS Systems Page 7 of 84

CPU (Server) • 1.0GHz processor speed or • Manage All The POS

Monitor (Touch Screens) • Use 12 inch, 15 inch or 17 • Display image and

Restaurant POS Systems Page 8 of 84

POS Receipt Printer • Print receipt.

Kitchen Printer • Print order receipt to

Cash Drawer • Collect money.

Network Connection • Use 10/100 Network • Connect all the

Battery Backup • We recommend that you • Backup computer and

Restaurant POS Systems Page 9 of 84

Customer Pole Display • Display total amount

Bar Code Scanner • Scan bar code

Card Reader • Reload bonus point.

Restaurant POS Systems Page 10 of 84

Monitor (Touch Screens)

Customer Pole Display

Bar Code Scanner Receipt Printer

Cash Drawer Mouse Backup Battery

Restaurant POS Systems Page 11 of 84

Restaurant POS Systems Page 12 of 84

POS Station POS Station

POS Station POS Station

Key in data to the system

Print out order to the kitchen.

Restaurant POS Systems Page 13 of 84

Advantages of using point-of-Sale [POS] system

• Reduce less mistakes makes by employées

• Improve speed of system

Disadvantages Using point-of-sale [POS] system

Restaurant POS Systems Page 14 of 84

What Meaning of Software

Types of restaurant currently using point-of sale [POS] system

Restaurant POS Systems Page 15 of 84

Restaurant Retain to use point-of-sale system from the establishment

Point of sale [POS] communication protocols

URL (http://www.nationmaster.com/encyclopedia/Point of sale

Restaurant POS Systems Page 16 of 84

INPUT TIME INPUT INPUT DATE

Restaurant POS Systems Page 17 of 84

Factors to develop point-of-sale [POS] restaurant system

Restaurant benefits of using point-of-sale [POS] system.

Restaurant POS Systems Page 18 of 84

Restaurant POS Systems

POS systems Customers

Restaurant POS Systems Page 19 of 84

Restaurant POS Systems Page 20 of 84

Getting started with the system

Monitor (can be touch screen or without touch screen)

Select the items and send the order (input)