Miss Kim Nellie Schoultz

kimmyschoultz@hotmail.co.uk 07456550252 (Daytime) 07456550252 (Mobile) I am a trustworthy, loyal, hard working, honest individual who enjoys to learn new tasks.

Personal Details
Date Of Birth: 2nd January 1981 Address: 26-2 West Pilton Park Pilton Edinburgh EH4 4EE

National Insurance Number: SE 88 32 04 A

Skills
Administration / Secretarial - Administrator, Data Entry Clerk, General Clerk, Office Junior, Receptionist/Telephonist, Secretarial/PA Customer Service - Call Centre Outbound, Customer Service Adviser, Helpdesk IT - Helpdesk, Network Security, Sales, Systems Testing, Systems/Network Administrator Marketing / Advertising / PR - Market Research, Public Relations Sales - IT Sales, Telesales Personal Care - P/A Carer, Night Care Assistant Mortgage Advisor

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 Work Experience
Computer Technician and Software Consultant Compusoft 2000 (Zimbabwe) August 1999 to March 2005 Pastel accounting support, I would correct software errors in the program, correct damaged data, train clients how to use pastel, network pastel, ect I supported Belina payroll a Zimbabwean written payroll package, and became a registered agent with them completing their dealer examination, I sold, Implemented, trained and supported any queries in regards to the payroll. I Kept Mrs Quinche's diary up to date, made appointments with clients, sales, Creditors, debtors and any other general administration work that was required of me. Telesales Agent (Edinburgh) Strategic Business Solutions Limited (SBS) May 2005 to February 2006 I was a telesales agent, selling talk time, using the different packages that they offered, meeting a target of about 3.2 sales a day. I achieved target every week, I was coached on a week basis to ensure that I was following correct procedure. The last week I was on the floor I hit a personal best of 13 sales in on day, I earned myself a 20 bonus, though using my customer service skills and my sales skills I was able to keep on target and above until I left in the March.

Standard Telephones and Cable Successors (Zimbabwe) Salary Clerk /Administrator/Personal Assistant May 2005 - March 2007 I was a personal assistant to the branch manager, typing up any correspondence to clients or employee's, Organised his diary and took notes at our morning Team meetings. I ran the company payroll for 35 members of staff, answered any payroll queries, and kept up to date with the updates regarding the payroll And any laws and regulations in regards with the business sector we fell under. Did the company shopping and tea's and cleaning, did stock take and ordered Supplies the company needed. Software/Hardware Consultant Precise Payrolls (Zimbabwe) April 2007 - June 2007 I opened my own consultancy company supporting Belina payroll, running payrolls on behalf of clients, implementing the software and training the payroll Clerks, sold PC's setup networks, repaired faulty PC's and advised customers of the latest software and hardware available on the market. Unfortunately With economy being rather poor in Zimbabwe my business partner and I decided to liquidate the company just being in business for 3 months.

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ICT Technician Wordwel Computers (Zimbabwe) June 2007 to January 2008 I was taken on as an apprentice technician, in my time with Wordwel, I helped maintain approximately 250 clients computers, from, swopping out hardware components, removing virus's, setting up their new PC's training on how to use the basic features of windows (backup, restore format diskette), set up emails, Belina Payroll agent, I installed, trained and maintained client's monthly and weekly payrolls, serviced LX300 printers, setup WAN networks for clients, making Out job cards, invoicing using pastel, and visiting clients on site with any problems they have. Operator TNT Document Services February 2008 to February 2010 We prepare documents on our customer's behalf to be scanned and catalogued electronically for our clients to access as and when needed. We prepare the Documents making sure they are of good quality, then we scan the documents onto the computer, we then check the quality again of the document that has been scanned is clear and readable at QC, after the customer has gone through the files we have created with the documents scanned they then let us Destroy the documents we have documented. Care Coordinator Heidi's March 2010 - September 2010 (Winchester) I currently look after a gentleman who has suffered from a stroke, I help him with all his daily functions from getting out of bed, bathing, dressing, toileting, exercises suggested by his physiotherapists, driving to appointments, medication (he takes the medication himself), all light house duties which include making the patients bed, hovering, polishing an dusting, cleaning all spaces the client occupies and the appliances the client uses bathroom and the toilets, His washing and ironing. I have worked with my patient now for 6 months and I have learned how to help him walk with a splint and do exercises with him to help encourage the muscles to start working in his affected leg and arm, I also administer F.E.S. (functional electronic Stimulation) which also helps with the recovery Of muscle functionality. In the 6 months I have been in Winchester caring I have also looked after another lady patient who not only suffers from a stroke but also Dementia, I worked with her on and off for about 3 months as a temporary carer, my duties were as with my gentle man patient, helping with all daily functions. Furthermore my employer went on leave in April this year and I ran the agency in her absence, organising carers for each patient, doing home visits to our dementia patient each week to make sure all her needs were being met, organising time tables and times sheets, doing banking and any other office duties required.

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Care Assistant Bupa - Pentland Hills Nursing Home October 2010 - March 2011 (Edinburgh, Scotland) I worked as a care assistant with Bupa as a day carer for one month, after the first month I changed to being a night carer, my duties on the day shift included helping The elderly residents to get up in the morning, to wash and dress, helping residents with all day to day care, helping residents who are not able to fed themselves to To do all day to day function and ensuring they lived their lives as normal and as comfortable as possible. On the night shift, I helped with serving supper, helping with Assisting residents to eat and get ready for bed, helping then to go to the toilet and have a comfortable sleep. Senior Advisor Response May 2011 - 16 April 2012

Hero TSC (Glasgow,Scotland) 16 April 2012 - August 2012

I have been working as an advisor for sky going through the above out sources; we were tuped across in April this year. My job roll is to take calls from customer looking to make their packages cheaper, through using a personalised call structure, building rapport and giving advice on what their best options available to them, in my time spent with response I was promoted to senior advisor, since being promoted I have been nominated for a FAME award, being selected out of the 850 advisors working with response, I have hit my BPS bonus every month since my probation period ended, a bonus scheme that is paid out on performance and quality, I have run the team for 6 weeks while my manger was running the grad team, which in my spar time I volunteered to do floor walking helping new starts to deliver the services required for our customers, helping answer their questions and giving advise, taking calls that had escalated and resolving the customers issues, I did coaching with the grad team in my time off and gave feed back as to how to improve on their call structure and how to improve the quality of their calls, for the 6 weeks my manager was the grad manager, I was responsible for coaching the team members on how to improve their call structure, how to ask for a sale and how to hit the required quality, communication, attachment (sales), account cancel/saves and package downgrades, through the coaching I was able to ensure the 12 team members were achieving target and maintaining the high quality of their calls. Every morning the team were advised of their states from the day before and the weeks stas to date to give them a guide of how they were doing, I would have competitions every day to boost the competitiveness in the team making the team atmosphere a exciting and challenging place, this achieved the required results with our team targets being met, End of day reports were sent off to both my operations manager and my team leader to make them aware of our progress. When we were tuped across to Hero I carried on as a senior advisor, hitting my targets, I also am coaching our team as well as helping out other teams with coaching and grading of their calls to help them improve their calls and deliver a better quality of calls to our customers. Right now im coaching the grad team for 6 weeks.

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