2407 8rlsLol SLreeL, Superlor, CC, 80027 - !"## (317) 361-2060 - "$%&'# abowen44[gmall.

com
Alllson )*+,-
2407 8rlsLol SLreeL, Superlor, CC 80027
!"## (317) 361-2060 - "$%&'# abowen44[gmall.com
www.alllsonbbowen.com


8CllLL ./00,112/3 &00*/-4 %5-56,7,-4 89*2,11:*-53; wlLh flve years of dlrecL cllenL managemenL
experlence
.<:33,= 9,354:*-1>:8 ?/:3=,9; focused on lncreaslng cusLomer saLlsfacLlon and conslsLenLly
exceedlng quoLa
"@0,33,-4 0*77/-:054*9; able Lo slmpllfy complex pro[ecLs and easlly manage cllenL expecLaLlons
& 89*A,- 3,5=,9; experlenced ln bulldlng Lop-performlng Leams from Lhe ground up

LxL8lLnCL

B533C .*24+59,
8oulder, CC 2012 - resenL
!/14*7,9 &=A*050C %5-56,9; D,57 #,5=
rovlde guldance and lnslghL Lo drlve all aspecLs of Lhe sales cycle lncludlng renewal and upsell proposals,
prlclng, conLracL negoLlaLlons, and general accounL developmenL
Lnsure annual conLracL renewal of over 100 sLraLeglc accounLs annually, worklng closely wlLh C level execuLlves,
acLlvely manage renewal and upsell plpellne ln order Lo exceed quoLa
8ulld and malnLaln cusLomer relaLlonshlps uLlllzlng a 1rusLed Advlsor" approach

AccompllshmenLs
o lounded company's flrsL-ever reLenLlon and renewals Leam Lo drlve exlsLlng cusLomer adopLlon and success
o Crew CusLomer Advocacy 1eam from one Lo elghL people, promoLed Lo Leam lead, ln charge of leadlng Leam
meeLlngs and rolllng ouL all changes Lo Sales organlzaLlon
o lncreased overall company renewal raLes by 6 Lhrough meLlculous accounL plannlng, relaLlonshlp bulldlng, and
on-golng cllenL educaLlon
o CeneraLed over $90k ln upsell sales ln lasL slx monLhs

!*78,-=:/7
lndlanapolls, ln 2010 - 2012
&00*/-4 %5-56,9; E-3:-, %59<,4:-6
CperaLed as cllenL coach, consulLanL and LrusLed advlsor, faclllLaLed and resolved all cllenL concerns regardlng
producL funcLlonallLy, uLlllzaLlon, and resulLs
CoordlnaLed frequenL meeLlngs wlLh Lnglneerlng Leam and cllenLs ln order Lo allgn pro[ecL expecLaLlons
uLlllzed soclal medla experLlse ln worklng wlLh program admlnlsLraLors Lo develop conLenL and creaLe a
successful onllne markeLlng sLraLegy
Managed Lhe complex lmplemenLaLlon process and gulded a smooLh cllenL experlence ln order Lo
ldenLlfy/lmplemenL soclal medla goals, develop keywords, and creaLe a LemplaLe deslgn

AccompllshmenLs
o ConslsLenLly malnLalned an all-Llme company hlgh reLurn raLe of 87 for a porLfollo of over 80 cllenLs
o 8evamped enLlre accounL managemenL approach, helped reorganlze Leam Lo allgn wlLh a porLfollo of cllenLs,
allowlng us Lo dlve deeply lnLo each cllenLs' needs and goals
2407 8rlsLol SLreeL, Superlor, CC, 80027 - !"## (317) 361-2060 - "$%&'# abowen44[gmall.com
o SLrengLhened cusLomer relaLlonshlps Lhrough proacLlve communlcaLlon, becomlng an lnvaluable resource for
Lhelr onllne markeLlng programs

!*78,-=:/7
lndlanapolls, ln 2009 - 2010
!3:,-4 ./00,11 .8,0:53:14
Managed roducL SupporL queue, recelvlng over 1,300 cases per monLh
updaLed calls-Lo-acLlon, lnserLed soclal medla code, developed LemplaLe soluLlons uslng P1ML and CSS and
answered all quesLlons LhaL came ln Lo Lhe help phone llne
ueslgned and lmplemenLed flrsL-ever producL Lralnlng for cllenLs, hosLed weblnar Lralnlng for admlnlsLraLors
and users four Llmes/week
8esponslble for creaLlng, sendlng and monlLorlng all markeLlng e-malls for sofLware updaLes

AccompllshmenLs
o Cverhauled new cllenL Lralnlng, leadlng Lo lncreased cusLomer saLlsfacLlon from uay 1.
o SLreamllned communlcaLlon process for sofLware updaLes, slngle-handedly developed and senL new feaLure
emalls Lo over 1,200 users
o CompleLed over 400 cllenL cases per monLh.

E99 "-49,89,-,/9:53 F,33*+1>:8
lndlanapolls, ln 2009 - 2011
&00*/-4 %5-56,9; E-3:-, %59<,4:-6
lormulaLed all markeLlng maLerlals used Lo recrulL aL lndlana colleges and unlverslLles
ConcepLuallzed and deslgned new lellowshlp blog, moLlvaLed all lellows Lo wrlLe conslsLenLly and admlnlsLered
all new posLs LhaL were submlLLed
8ecrulLed over 700+ lndlvlduals Lo apply for lellowshlp program ln boLh 2010 and 2011

AccompllshmenLs
o CuL of over 800 appllcanLs, selecLed as 1 of 13 Lo be accepLed lnLo presLlglous enLrepreneurlal lellowshlp
o LlecLed as MarkeLlng Chalr due Lo ln-depLh knowledge of markeLlng besL pracLlces, led all markeLlng efforLs and
managed Leam

LuuCA1lCn )50>,3*9 *2 &941
MarkeLlng, ubllc 8elaLlons
8uLler unlverslLy, lndlanapolls, ln

1LCPnlCAL SklLLS
Web ueslgn, P1ML, CSS, Wordress, Coogle AnalyLlcs, Salesforce.com, MS Cfflce SulLe, Adobe hoLoshop &
lllusLraLor, Cuarkxress, vlslo


8ClLSSlCnAL uLvLLCMLn1
!,94:2:054:*-1G CerLlfled Scrum MasLer (CSM), lnLroducLlon Lo Web uevelopmenL
H*3/-4,,9G
!"#$$ &'#('), llaLlrons CommunlLy Church - Lead 23-26 monLh chlldren's mlnlsLry class (2013 - resenL)
!*++*, -*#" .',/*), new 1ech Plgh School - MenLored 12 sLudenLs Lo creaLe awareness ln Lhe lmporLance of
graduaLlng from hlgh school and recelvlng a college educaLlon (2009 - 2011)