Matthew Graham

24255 Schubert Lane, Joliet, Illinois

815.302.2384
SUMMARY • Demonstrated achiever with exceptional knowledge of
general computing, networking, and computer hardware
and software maintenance and installation
• A+ and Net+ trained

• Skilled at learning new concepts quickly, working well under

pressure, and communicating ideas clearly and effectively

• Extensive computer training, including knowledge of

multiple networking environments and business software

packages
• Skilled in the technology and implementation of LANs,

WANs, and PC repair and design

• *nix experience including Linux, FreeBSD, and Sun’s Solaris
operating systems
EDUCATION

DeVry University, Tinley Park, IL 2004,

B.S. Networking and Communications Management Present

Completion of 2-Semester CCNA Training Course 2004

Grundy Area Vocational Center, Morris, IL
Focus on Cisco routing hardware, configuration, and implementation
in real world business environments and general theory of networking
and sub-networking

2003
Completion of A+ Certification Training Course
Grundy Area Vocational Center, Morris, IL
Concentration in computer hardware maintenance, software
installation, network performance, MS-DOS, Windows 2000
Professional, and network cabling

CAREER IT Manager, DeVry University

HISTORY • Supervise between 9 and 13 part-time IT interns at a given time
2007-
Present
• Staff, train and advice junior and undergraduate staff for Tier 1

support
• Administrate server-side Microsoft Active Directory Services with

strong emphasis on transparency to over 2,000 students, 55 faculty

members, and 65 staff colleagues
• Manage 9 labs with a total of 430 workstations, 96 laptops, and

remotely administrate a Satellite Campus with 35 workstations

IT Helpdesk, DeVry University 2006–2007
• Provide on and off-site Tier 1 technical support to all staff, faculty,

and students of the campus

• Set up workstations and laptops for current and incoming

employees and students

• Troubleshoot various hardware devices and their components

including workstations, servers, Cisco routing and switching

equipment, laptops, and projection units