Running head: CULTURAL IMMERSION & AGENCY ASSESSMENT REPORT

Cultural Immersion & Agency Assessment Report (AHS 8100) Abriendo Puertas at Peoples Place/Delaware Coalition Against Domestic Violence Wilbert Roberson, Jr. Wilmington University

CULTURAL IMMERSION & AGENCY ASSESSMENT REPORT Cultural Immersion & Agency Assessment Report

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We all would like to believe we live in a just world in which people get what they deserve. It would be nice to think that if we are good people and do the right things, bad things will not happen to us. However, following this line of thinking, if a Latino woman is beaten, then it can only mean that she is bad or has done something wrong that makes her deserve it. Maybe she spoke without permission, looked at another man, or served a cold meal in other words; she must be a bad woman who is asking for trouble, unlike any of us. Many of the myths believed today are based on our need to maintain this assumption. Some Latino women feel that if they can find what they did wrong to cause the abuse and never do it again they will not be vulnerable to being beaten in the future. Only their abuser is to blame for the violence. Population Served by My Agency: The Abriendo Puertas at People Place, a member of Delaware Coalition Against Domestic Violence, was established to serve Latino immigrant women and children (legal or undocumented), who have witnessed abuse in their homes. It is their mission to provide nonviolent services and support in a bilingual/bicultural setting. They strive in assisting women to sustain safe and healthy lifestyles for themselves and their children. Population(s) Selected for Cultural Immersion: The populations selected for the Cultural Immersion are Latino women (legal or undocumented) that are victims/survivors of domestic violence. Populations History and Major Milestones: Domestic, dating and sexual violence are costly and pervasive problems in this country, causing victims, as well as witnesses and bystanders, in every community to suffer untold pain

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and loss. In addition to the lives taken and injuries suffered, domestic violence destroys the sense of well-being that allows people to flourish. It also can cause health problems that last a lifetime, and diminish childrens outlook in school and life. Understanding the realities of domestic violence and the conditions in which they occur is primary to a shift in culture. Equally important, is developing an environment where domestic violence is not tolerated where community members strive to eliminate behaviors and actions that lead to domestic violence. The Abriendo Puertas at People Place, a member of Delaware Coalition Against Domestic Violence, was established to serve Latino immigrant women and children, who have witnessed abuse in their homes. It is their mission to provide non-violent services and support in a bilingual/bicultural setting. They strive in assisting women to sustain safe and healthy lifestyles for themselves and their children. Personal Interview: On Friday, April 11 and Saturday, April 12, 2014, I met with Carlota O. Santana, survivor of domestic violence. Ms. Santana agreed to share her story providing I respect her confidentiality and not use her real name. Carlota was born to a Mexican family in Juarez Mexico and immigrated to the United States as a child with her mother and physically abusive father. Ms. Santana is not client nor is she affiliated with my internship site location. As told by C. Santana (personal communication, April 11-12, 2014), As a young Latino child the horrors of witnessing domestic violence invaded my sense of safety, security and the sanctity of my childhood homerobing me of my self-worth, my voice and the development of healthy boundaries. At the age of four I became guilt-riddled, withdrawn and a painfully shy child. I was frightened of the world outside of my mother and was petrified by my father and almost all men. From that time until the age of 19, my self-esteem and self-worth told me I was

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damaged, unlovable and had nothing of value to say, so I kept my mouth shut most of the time. My spiritual growth, counseling and a strong network of family and friends helped me flourish. I found my voice, my worth and developed a strong place of internal control. I was able to achieve my academic and professional aspirations. I was finally more than that helpless little girl. My faith in humanity had been restored and then it happened. He came into my life and threatened to undo the lifetime of healing and restoration that seemed as if it only just begun. No, he was not a stranger. He was my tormentor, my boogeyman: a man who happened to be my husband. We are a team, I thought to myself. We have the same goals. Why cant you see me as a partner and not your punching bag? This cannot be happening to me. Not again. Luis was born to a Mexican family in

Sacramento, California and graduated from high school in 1985. In 1989, Luis graduated from Morgan State University. I have learned that most cases of domestic violence happen subtly. There is a journey, a polished process that abusers take victims through. My situation was no different. My husband started this process with inappropriate comments, short stints of anger, and at one point grabbed my arm and instructed me to serve him dinner at a family holiday celebration. I managed to squeak something barely audible as l looked around to see if anyone noticed and would come to my aid. In retrospect, I believe we were all shocked and did not know what to do or say. This was his family by the way. I was embarrassed and frustrated that I did not stand up for myself. At that moment, I was 4-years old again and could not find my voice. My husband, on the other hand, was overtly testing my boundaries to see what he could get away with. My lack of response seems encouraged him.

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As time went by, my husbands behavior towards me became more blatant and frequent. I began to dismiss what was happening. I would tell myself he doesnt mean anything by it. I became convinced if I ignored the abuse, he would get the picture that I was not fazed by his behavior. I was strong enough to deal with it, so I thought. I was ashamed, hurt and embarrassed. I did not sleep at night. I was scared. I was no longer a 34-year old capable and confident woman. I had transformed completely into that helpless girl from my childhood. I became paralyzed and consumed by fear. I was a prisoner in my own home. In the end, I was battered and bruised. I had displaced anger and found it difficult to trust any man. I was angry at myself. The nightmares continued and the world was no longer a safe place for me. I did seek help, but I had gone so far within, it was difficult for anybody to reach me. A year later I saw him as I was leaving a doctors appointment and lowered my eyes and head. The voice I was regaining rose up and said you have nothing to be ashamed of. I looked at my abuser (ex-husband) in his eyes until he lowered his head and eyes. He did the walk of shame that day. At that moment I was released from the burden of trauma I was carrying around with me daily. I no longer have nightmares and am learning to trust people again. I smile and laugh daily. That mean girl is gone for good. The help of Abriendo Puertas at Peoples Place, victim advocates, and mental health agencies provided a way for my peace and love of life again. Not only did they validate my reality, but they brought stability and safety into my world that was turned upside down. I am empowered because of knowledge. I am empowered because I am no longer silent. I am no longer a victim. Major Themes: The major theme of this interview is domestic violence is prevalent in the United States, but the extent of the problem cannot be quantified because so many cases go unreported. One of the most important advancements in our understanding of domestic violence

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is the acknowledgement that culture may affect a womans experience with violence and her perception of the abuse. Knowing that domestic violence is not only physical violence, it is a pattern of abusive behaviors i.e., control, isolation from family and friends, economic control, threats, and extreme criticism. Its important to understand that Latino women may be faced with fear of reporting abuse to police because of their immigration status or may not be allowed, by their abusers, to learn English. Latino women may also be faced with the culture of male supremacymachismo. Machismo is the Latin version of male supremacy where men are supposed to have their way in relationships with women, even if it means creating a culture of violence. Summary And Synthesis: Summary of Immersion Project: The issue of domestic violence is one that affects women from every walk of life and every cultural background. Throughout history, women and womens groups have worked to end the destruction caused by gender based violence, highlighting the fact that it disrupts and fractures families and communities. While working with the Delaware Coalition Against Domestic Violence I have been privy to conversations regarding the need for shelter for women seeking help that are in this country without documentation. Without current documentation, many are forced to return to their abuser with their children. No good can come of allowing the cycle of violence to continue. Something must be done, or we will continue to have children growing up in homes encircled by the threat of violence, or watching their mothers receive hit after hit and potentially growing up to continue the cycle in their own families. Domestic violence violates a fundamental human right. No human deserves to be subjected to such abuses and faced with the no alternatives to escape.

CULTURAL IMMERSION & AGENCY ASSESSMENT REPORT Assessing the Field Work Agency:

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Agencys Community: Abriendo Puertas at Peoples Place, a member of Delaware Coalition Against Domestic Violence is a statewide, non-profit organization that provides non-violent support services. The Delaware Coalition Against Domestic Violence was founded in 1994 and is located in the Community Service Building, open since April 1, 1997. Abriendo Puertas at Peoples Place was founded in 1972. Both exists to improve the quality of life for current and future generations of the State of Delaware by providing high quality services that promote dignity, empowerment, independence, safety, self-esteem, and self-sufficiency. Access: The Coalition and Peoples Place provide easy and convenient parking for nonprofit staff members, volunteers, and most importantly, clients. Emergency Call Stations are clearly marked and strategically located for client and employee safety. Both facilities are in easily accessible areas while still providing for confidential and safe visits. Both centers are located on city bus routes allowing for easy access if public transportation is required. Websites, telephone assistance, and home visits are available upon request. Receptivity: The Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence present a professional and secure setting that include private consultation areas to facilitate personal discussions without being overheard. The dcor, color scheme, and furniture style is professional yet comfortable as well as child-friendly. The literature area is a bilingual library of resource information and material. The front desk receptionist serves as the face of the agency. She is the first person whom clients meet, making a great first and lasting impression. I found her to be an excellent

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communicator, strong administrator, and able to comfortably interact with individuals of all levels, with everyone receiving a warm welcome. Very knowledgeable of program and resources provided. Administration and Staff Training: The Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence work at both state and local levels to ensure that the policies and practices of Delaware justice and social service systems serve the interest of victims of domestic violence and their children. Newly assigned staff members and volunteers receive recurring training regarding office operations, general employment policies and procedures, and discrimination and sexual harassment policies. Also offered are monthly Webinars to fulfill continuing education and certification requirements. Failure to maintain required certification can result in suspension or termination. Trainings, workshops, and retreats such as Domestic Violence 101, the Annual Advocates Retreat Grounding our Work in Context and Community, and Domestic Violence Specialist Certification is offered to fulfill certification requirements. Funding: Funding for the Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence is received by way of tax deductible donations and membership payments, government, foundation, and corporation grants, in-kind donations, and sponsorships. Funding supports program prevention, public education and awareness, training and certification and program administration and services for the Hispanic community. Delaware Coalition Against Domestic Violence members, donors, funders, and other supporters sustain and support training and hiring practices that enhance culturally sensitive services within the Hispanic community. It also allows for

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cultural variations in program services, such as literature, program outreach, and frequency of several service contracts. Staff Sensitivity: I found the staff unbelievably sensitive to clients and fellow colleagues at all times. I found the staff to be very aware and sensitive of Hispanic client needs, able to provide translation and interpretation when needed. Staff members are available to assist with temporary childcare, allowing for victim participation during advocacy and support group sessions. Staff members are nonjudgmental and respectful of all clients seeking assistance. It appears the terms us and they have been erased from staff members vocabulary. Staff and agency professionals are sensitive in the levels of formality/informality of address they use with clients. Agency Programs and Services: Effort: To better assist the Hispanic community and provide services where services can be better utilized would include a requirement to conduct a needs assessment. The purpose of the needs assessment is to begin gathering information on existing policies, procedures, practices, knowledge, and attitudes throughout the coalition that impact Latina victims of domestic violence. By conducting the needs assessment within the coalition agencies will be well positioned to further develop appropriate resources and tools to better support the work of the agencies and individuals who encounter victims of domestic violence that are of Hispanic origin. Quality: It is clear that the organization is aware that domestic violence does not target one specific population. It can be present in families of all socio-economic statuses and cultural backgrounds providing civil and criminal protection to all. However, the Abriendo Puertas at People Place, a member of Delaware Coalition Against Domestic Violence is a

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program for Latino women. All services offered take into account cultural variations and cultural barriers that the Hispanic community might encounter in accessing services Abriendo Puertas at Peoples Place. I found the eligibility criteria for service is culturally sensitive to the Latina population. Undocumented immigrants, who have been victimized, could be eligible for immigration relief. To further enhance services to the Latina community, translators and interpreters are available on site and all program literature is available in Spanish and English eliminating any cultural barriers. Effectiveness: My understandings of the ways clients feel about the quality and quantity of the programs and services available to them are based on the written and word-ofmouth testimonials, surveys, and customer service cards confirm that community needs are met in a very effective way. Program services, referrals, and outreach programs are utilized effectively. It is clear the Community Advocacy and Outreach Programs help with accessing other services, housing, and employment. The Education and Training Program increases strategies, knowledge of community resources, and increase understanding violence, trauma and its effects while Emergency Assistance provides temporary housing, transportation assistance, and basic needs including food, clothing and medication. Efficiency: To ensure optimum support to victims of domestic violence the Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence reach out to appropriate agencies and resources, set up linkages, and use alternative service delivery systems that are culturally sensitive to the needs of the Latina community. Additional resources include but are not limited to Delaware Veterans Services, MeadowWood Hospital, Dover Behavioral Health, Contact Lifeline-Crisis Helpline & Rape Crisis Program, Suicide Prevention

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Lifeline, Substance Abuse and Mental Health, Delaware Childrens Department, and the Mental Health Association. National Association of Social Workers Standards for Cultural Competence: Standard(s) Selected for Review: Standard 7 Diverse Workforce Social workers shall support and advocate for recruitment, admissions and hiring, and retention efforts in social work programs and agencies that ensure diversity within the profession. Diversity equal mutual respecttodays Human Services workforce shouldnt look like the workforce of yesterday. The workforce is now much more diverse in terms of cultural background, values, language skills, and education. Diversity is a term that can be used to describe the cultural, ethnic, and racial differences in the Human Services field. As human service professionals, we must learn how deal with and embrace the differences we may encounter with a diverse workforce. The increased proportion of people of color and immigrants pooled with related educational and linguistic issues will cause managers to work hard to match people with different positions. It is important to fit people with jobs appropriate for their abilities, skills, needs, values, and preferences. By clarifying the human services mission, vision, and strategy and by building and maintaining a diverse workforce we can better serve the needs of our ever-changing community. Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence strive to ensure a diverse but effective staff and volunteer roster. Agency: Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence was established to serve Latino immigrant women and children, who have witnessed abuse in their homes. They work hard to ensure the safety of all our community members and put forth every effort for members to feel physically, emotionally, socially,

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psychologically, and morally safe. This is achieved with a bilingual/bicultural setting and a diverse workforce. Program and Services: The Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence work diligently to ensure the safety of clients and community members by providing emergency shelter, 24-Hour Bilingual Hotline, advocacy, support groups, transportation, translation/interpretation, and assistance in locating housing, employment, and childcare. Also offered is referrals to counseling, medical assistance, and legal services. Referral services are also available to community members not residing at Abriendo Puertas at Peoples Place. Personal Cultural Competencies: The Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence gave me a better understanding of the issues facing the Latina community. This provided me a wealth of knowledge that I can pass on regarding a very vulnerable segment of our communityundocumented immigrants who have been victimized that could be eligible for immigration relief. National Association of Social Workers Standards for Cultural Competence: Standard(s) Selected for Review: Standard 8 Professional Education Social workers shall advocate for and participate in educational and training programs that help advance cultural competence within the profession. As Human Services professionals we are often the first responders to provide support when a victim of domestic violence enters the system. Professional education and continued personal development and certification are required to ensure a well-trained advocacy community when serving and working with victims and survivors of domestic violence. Change

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occurs constantly with the increasing utilization of technology and the diverse and nontraditional settings that impact helping agencies and the community. Agency: Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence was established to serve Latino immigrant women and children, who have witnessed abuse in their homes. These are agencies that respect each individuals dignity, demonstrate ethical behavior in attitudes, actions, and words. Program and Services: The Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence is dedicated to becoming the agencies of choice to help people find their path to progression and individuality, and to identify the social and mental health needs of the community and facilitate the provisions of services to address their needs. Personal Cultural Competencies: The Abriendo Puertas at Peoples Place and Delaware Coalition Against Domestic Violence are supporters of and encourage higher learning and certification for their staff members and volunteers by offering Domestic Violence Specialist Certification, which ensures a well-trained advocacy community. The Domestic Violence 101 workshops are designed to introduce new domestic violence advocates and community members to the basics of serving and working with victims and survivors of domestic violence. I had an opportunity to take full advantage the workshops offered and Im a better human service professional and advocate due to this opportunity. Final Thoughts: I have discovered that a self-assessment of my cultural and gender understanding and views about domestic violence is essential. As a human service professional I must be aware of my own biases, values and worldview and how these may affect my interactions with clients whose cultural background differs from my own. When I examine my own views on domestic violence, I may come to an understanding of how domestic violence

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affects various cultures and Im able to work effectively with a culturally diverse community. Being aware of a clients culturally influenced view of domestic violence is vital to me providing culturally sensitive interventions.