Professional Documents
Culture Documents
Prepared & Submitted by: Delawar Barekzai, BBA Student of DM's college,
Goa University
Project Report on
AISA (Afghanistan Investment Support Agency)
Kabul Afghanistan
Delawar
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Declaration
I Delawar, S/O Mr. Mohammad Ramzan, student of first
year BBA of DM’s college hereby declare that the present
project report on Afghanistan Investment Support Agency
(AISA) is submitted in the partial fulfillment of requirement
of first year BBA of DM’s college, and is a bonafide record
of work done by me under the supervision of Mr.
Mohammad Musa Kamawi, Human Resource Manager
(AISA) and guidance of Mr. Jeevan Khedkar, BBA
coordinator of DM’s college.
I further state that no part of the project has been
submitted for a degree or a diploma or any other similar
title of this or any other university.
Delawar
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Purpose of the Study
This study is done for the partial fulfillment of requirement of first year BBA to have
practical exposure regarding management world and know strategy, structure, culture &
functions of an organization.
Limitation
In this study all the departments’ staff were cooperative with me in providing information
which was required for the study. There were no restriction and limitation at all to prevent
gathering information and prepare my project report.
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Acknowledgment
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Executive Summary
The internship report is divided into of four major sections. The first section of the report
includes the purpose, scope& methodology of the study. The second section includes the
strategy of the organization and functions of all departments.
The third section of the report consists of SWOT analysis of the organization. And the final
section of the report covers the conclusion and recommendation for the organization.
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Table of contents
S# Topics Page no
1 Introduction/History of AISA 8
2 Role of the Government 8
3 Objective, vision, mission 9
4 Organization Structure 10
4.1 Management Structure 10
4.2 Organization Chart 11
5 Departmental Functions 12
5.5.2 Functions 23
5.5.3 HR Planning 23
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5.5.9 Training Need analysis 26
5.6 Procurement Department 27
5.6.1 Department Structure 27
5.6.2 Functions 27
work well as to its international and national relations, AISA has earned a very good reputation
and trust during the first three years of its establishment.
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3. Objective, Vision & Mission & Values
Objective:
The Afghan Investment Support Agency (AISA) has been created in order to attract investment
and trade, and to facilitate the investment progress. And Existence of this agency is to have
efficient and prominent Support and promotion, for investment in Afghanistan. Their main
functions include licensing all private initiatives in the country as well as promoting and
supporting business and investing in Afghanistan. They are also actively involved in capacity
building pertaining to entrepreneurship, private sector related research and management.
Vision
To become a world-class investment promotion and support agency by ensuring a business-
friendly environment for private sector development and thereby robust and sustainable economic
growth in Afghanistan.
Mission
To create sustainable enterprise development particularly small and medium by providing quality
services to investors, facilitating cross border partnerships, advocating business enabling measures
& reforms and by promoting Afghanistan as an attractive business and investment destination
proactively.
Values:
1. Integrity
2. Excellence through total Quality
3. Respect
4. Initiative, pro-activity, and enthusiasm
5. Perseverance and discipline
6. Solidarity
4. Organization Structure
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4.1. Management Structure
AISA’s Organizational structure is categorized into five staff Levels.
1. Top Management
2. Middle Management
3. Expert Level
4. Assistant Level
5. Support Level
Top Management
The Top management consists of the President/CEO and the Vice President Administration and
Vice President Investment. The President/CEO of AISA is responsible for the whole organization;
management and leadership functions.
The Vice Presidents are responsible for a part of organization’s functions; management and
leadership functions.
Middle Management
The middle Management consists of the Heads of the Department and Deputy Heads of the
Department. They are responsible for Departmental functions, mainly the leadership functions of
the department with some technical functions.
Expert Level
It has two sublevels:
• Technical. Managers/Officers: They perform the technical functions of some complexity,
expert level, work relatively self organized on assigned tasks and manage their area of
responsibility.
• Administrative, Managers/Officers: They provide services to other organizational units to
ensure smooth and efficient running of the organization.
Assistant Level
They assist the HOD (head of the department), Deputy HOD, Manager /officer in carrying out
their tasks.
Support Level
They assist in basic Support functions important for the day to day functioning of the organization;
but only assigned task with daily control. Positions within the structure are shown below
organizational chart as an annexure.
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4.2 Organization Chart
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5. Departmental Functions
AISA’s activities and achievements are arguably the most exciting aspects of its development as a
pro-active investment agency. The AISA management frequently holds staff meetings as a means
to discuss upcoming events, coordinate goals and objectives, and evaluate the organization’s
strengths and weaknesses.
The following assessment offers a glimpse into the activities of each department in AISA, focusing
on the major achievements that have come about as a result of AISA staff initiatives.
• Investment Promotion
• Investor Support
• Licensing
• IT & media
Beside these AISA has two other major departments. These are
• Industrial Parks Development Department &
• Research & Policy department.
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5.1 Investment Division
Vice President
Investment
Investment Promotion
Director
Event Organizing
Media Manager Publication & Public
Manager Relation Manager
Domestic IP IP
Manager Officer
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5.1.3 Functions
The primary function of the investment promotion department vary from pre-investment support to
events planning intended to link foreign businesses with the Afghan private sector to post-
investment. The department is working to create a Menu of services for the Kabul and regional
offices to clarify what services AISA can offer and what to expect from these services.
This department is responsible to keep up communication with investors, government,
international companies, and so on. This department response to inquiries of investors, companies,
government and also it is responsible for making conferences, and meetings with foreign or
domestic investors and agencies. This department has role in guidance through the investment
location (sites/ building) selection process? The department is also involved in B2B
communications and building contact networks for project development.
The investment promotion department strives to build and strengthen image of Afghanistan. They
want to organize many events in the future to explain investment opportunities in Afghanistan for
foreign and domestic investors. As Afghanistan is an open market for investment the investment
promotion department tries to attract and retain foreign and domestic investors to invest in
different fields.
Pre-investment Support
Pre-investment support includes attracting initial investors and providing them the appropriate
guidance on doing business in Afghanistan. Part of successful pre-investment support and a crucial
component of events planning is building Afghanistan’s image as an attractive investment
destination. The investment promotion department achieves this in conjunction with the Media &
Public Relations Department through awareness campaigns, creating a strong Afghan business
delegation to accompany AISA on events held abroad, and through providing potential investors
with detailed information on investment opportunities.
Post-Investment Support
In the post investment support function, the department provides advice to existing investors and
intervenes with the appropriate government bodies to improve investment conditions in the
country.
They provide brochures to investors to make well aware the investors about investment
opportunities, investment law, and other useful information.
In its investment promotion function, AISA has helped major multinational companies such as
Siemens, DHL, Coca Cola, British Petroleum, Serena Hotel, Alfalah Bank, First Microfinance
Bank, Air Arabia, Tobishima Japan, Habib Bank, and Alcatel establish operation in Afghanistan,
as well as assist hugely successful domestic investors such as Roshan, who has invested over $50
million, and Afghan wireless who has invested some $27 million in the country. AISA is also in
discussion with Nestle to establish operation in Afghanistan. Also the Emirates-based telecom
company Etisalat secured a license to operate Afghanistan’s fourth GSM mobile network with a
proposed investment of $300 million over a period of three years.
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5.2 Licensing Department
The licensing department is mainly under the Vice President Investment and the head of this
department is responsible for reporting to Vice President Investment. The role of this department
within AISA is assist investors for issuing investment license.
Vice president
Investment
Licensing Director
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5.2.2 Functions
The Licensing Department implements the original objective of AISA as the chief government
entity to legally register all business in Afghanistan. The department not only registers businesses
operating in the country, but also provides the private sector license renewals and activities
certificates. Most importantly, it offers investment support in the form of legal advice and dispute
resolution. The Licensing Department has also played and continues to maintain an active role in
successfully lobbying for a more competitive tax policy for Afghanistan, which is detailed below.
The AISA business-licensing program is a great success. Since late 2007, AISA has served and
registered more than 10,987 investments worth $3.9 billion to date. It has reduced the waiting
time for licenses from several months to less than a week.
Licensing Procedure
When an investor wants to make new license or extend the old one he/she comes to Licensing
department’s Registration section and get the forms, then he/she goes to Data base section to check
whether the company’s name is already registered or not. Once the Data base section confirm the
name of company again the investors come to registration section and fills out a two-page
“Application Form for an Investment License” with such information as the name and address of
the company and its contact person, business plan for investments over ten thousand dollars
(output, number of workers, amount of investment etc), industry in which it will operate, type of
business ownership, and so on.
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If a company wants to stop its activities due to losses, President and vice president make
agreement regarding the lost of the company to stop it. And inform AISA regarding non-activities
of the company.
Sometimes a company’s president or vice president want to separate his/her shares by the way they
comes to AISA to inform them regarding separation. AISA provide form of separation president
and vice president fill out and sign it and then it goes to commercial court to approve it. Once the
approval comes to AISA then they register the changes details of the company.
Registration IDs are different domestic and foreign investors every license has specific IDs, for
domestic investor ID has D-no and for international investor the license has I-no.
Construction
Service sector
Service sector fee is $ 1000 regardless of investment size. Renewal is 50% of the initial fee per
year.
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5.3 Investor Support Department
The Investor Support Department is mainly under the Vice President Investment and the head of
this department is responsible for reporting to the Vice President Investment.
AISA provide continued support for all foreign and domestic investors while in business. The
investment support department has been specially created to render this support. If any investor
faces with challenges with interpreting laws, difficulties with government authorities or any other
issue and their business requires help the AISA services especially investment support department
help them and that is free of charge. The investment support department offers individual client
services during the entire pre & post investment phase.
Vice President
Investment
Investor
Support
Director
5.3.2. Functions
The Investor Support Department is responsible for provision of initial information and advice for
foreign and domestic investors which consist of Observation of market situation, legal framework,
customs, taxation, Insurance, availability of key inputs, support programs, investment incentives
and opportunities. It maintains contact to key investors (each investor support manager has his/her
assigned clients to be assisted during the whole process which is called one phase to the customer
it facilitates support to investor from other government or private bodies (e.g. private Business
Development Services, chambers, donor projects.
The investor support department is responsible to assist investors in case of problems, and provide
sufficient information to investors regarding market and investment opportunities in Afghanistan.
Assist and support in the development of business plan, feasibility studies, proposal writing,
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financial analysis, and big support to give key data and help especially manufacturing companies
and industrial parks regarding electricity and land problems.
Investor Support department is voluntarily mediate to solve conflicts and problems between
investors, investors and government, investors and other agencies if the government agrees to do
so. This department matches the businesses and find out business partners and making joint
ventures for investors. It is also involved in support with ministries and private bodies.
AISA Investment Support department also assist the investors for getting visa and applications to
the ministry of foreign affairs and concern country’s embassy.
Legal officer provides law summaries; interpret laws, and writing letter for ministries on legal
issues regarding AISA legal idea.
Beside that legal advisor solve legal issues of all AISA departments and all the departments get his
idea.
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5.4. DEPARTMENT OF INFORMATION TECHNOLOGY
This department is mainly under the Research and policy department and the head of this
department is responsible for reporting to the director of research and policy department. The role
of this department is to ensure the stable operation of the AISA wired and wireless network. This
includes planning, developing, installing, configuring, maintaining, supporting and optimizing all
network hardware and software.
The information technology department is involved with the administrative duties including
creating new user accounts, assisting users with network access, and resolving connection
problems, maintaining and monitoring servers, performing upgrades and application/data backups,
monitoring network utilization and security systems, making recommendations for system network
upgrades, new network products and ongoing improvements, notifying issues and recurring errors.
Positions:
There are two positions in this department
1. IT Manager
2. IT Assistant
5.4.1. Functions
The below listed functions are carried out and executed as a routine or occasionally when needed
or a bottleneck situation occurs.
• Manage all servers, including e-mail, fail, print and backup servers and their associated
operating systems and software.
• Manage security solutions, including firewall, anti-virus, and intrusion detection system.
• Manage telephone switches, servers, backup and their associated operating system and
software.
• Manage all network hardware and equipment, including routers, switches, hubs, printers,
and UPSs.
• Perform system backups and recovery of all systems and maintain accurate records of all
backup activities according to current standard operating procedures.
• Oversee installation, configuration, maintenance, and troubleshooting, of end user
workstation hardware, software, and peripheral devices.
• Ensure network connectivity of all workstations and networked printers.
• Administer all equipment, hardware and software upgrades and routing maintenance and
maintain proper documentation.
• Procurement, configuration and management of all computer equipment, network
infrastructure components and other peripheral devices.
• Administer and maintain end user accounts, permission and access rights.
• User administration, monitoring ad enforcement of network security policies.
• Manage network and infrastructure projects as needed.
• Conduct research on network products, services, protocols, and standards in support of
network procurement and development efforts.
• Interact and negotiate with vendors, outsourcers, and contractors to secure network
products and services.
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• Establish service level agreement with end users.
• Monitor and test network performance and checkup internet speed and Bandwidth.
• Recommend, schedule and perform upgrades, and repairs.
• Design of IDs and Business Cards.
• Taking back-up of AISA main and License serial Number generator databases.
• Controlling internet usage with the use of Linux Dog-server
First plan is already implemented. They have made a data base system and keep copy of business
cards.
The second plan is in process and they tend to implement as soon as possible.
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Administration Division
Officer “HR”
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5.5.2 HR Functions
• This department is responsible for planning/projection of manpower for coming year.
• This department works collectively with finance department to prepare budget Estimation
of coming year.
• This department is responsible to design and collect job description from each department.
• This department is responsible to conduct recruitment procedures (Job announcement, job
short listed, written test, interview and selection) transparently and soundly.
• Conduct analyses to determine staffing numbers, skills and needs to meet the
organization’s objectives.
• Provide induction training for new employee.
• Maintain personal records of employees on matters such as wages, leave, and training and
prepare associated management reports.
• Controlling AISA staff attendance sheet and maintaining and controlling of personnel
profile files.
• Set effective communication channel within AISA staff.
• Promote workplace safety.
• Investigate and understand causes for staff absences.
• Supervision of logistic activities as well as office maintenance.
• Formulate employee’s personal profile (Hiring, promotion, transfer, demotion, resignation
and increase of salary etc.)
• Prepare training/development for AISA employees.
• Supervise and assist the immediate level subordinate.
• Arrangement for AISA expatriate staff visa and work permit.
• Prepare renewal employment contract for AISA staff.
• Prepare appraisal for staff on quarterly and annual basis.
• Provide basic counseling to staff that have performance related obstacles.
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5.5.4 Recruitment & Selection
1. 14.
Any Dept require staffing “HR” prepares a proposal attached with interview sheet
or transfer, they propose & written test, to CEO for instruction regarding
to CEO for approval to selected candidate
hire any staff or transfer.
13. 15.
2. CEO exam the selected CEO Approval & send
candidate & approves back to “HR”
CEO approve proposal the interview
3. 12. 16.
Related dept make TOR Select successful “HR” Make
(Terms of reference) and Candidate & introduce employment contract
send it to “HR” to CEO for final & send it to CEO for
interview sign
4. 11. 17.
HR redesigns “TOR” and Start with the interview Induction Program
gives the announcement to Asking (structure &
AISA website & ACBAR non-structure questions)
18. based on position
When a dept need and want to increase their staff, head of the dept contact with president/CEO
or Vice president and get approve of them. Then they communicate “HR” and give terms of
reference. HR redesigns TOR and sends the announcement to AISA website & ACBAR
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(agency coordinating body for afghan relief) which response to the need for NGOs to
coordinate their activities in order to maximize their efficiency and resources. From the date of
announcement till closing date they receive and collect resumes online and manually.
Whenever they collected Resumes they filter (screen the process) all Resumes. After screening
the process they make shortlist of the Resumes according to job specification. Then they invite
all those candidates who are short listed for written test through telephone and e-mail. After the
test they check the paper and those who have got high grades will be invited for interview by e-
mail or telephone.
The interviewer would be consisting of:
• One person from HR
• Head of the relevant department
• V.P Administration
• Some times V.P Investment
HR department prepare individual and consolidate interview sheets and they start with the
interview process. They ask different types (structure and non-structure) questions. Those
candidates who are successfully passed interview are introduced as an applicable candidate, and
this selected candidate has to discuss with CEO and give short interview and final selection will be
decided by CEO. CEO approves the selected candidate interview. HR prepares a proposal to CEO
attached with interview sheet, written test report and CV and asks the CEO to give instruction
regarding selected candidate. Once CEO approve the appointment of propose candidate for
relevant department. Then candidate inform about his/her appointment with propose package,
invite him/her to accept AISA offer and sign employment contract. Once selected candidate sign
his/her employment contract then HR department would request the candidate to provide all
documents mentioned I his/her CV along with essential documents.
When these processes are completed then they make employ orientation program and brief about
AISA Objective, Mission, functions and overall HR policies and introduce him/her to all
organization staff.
First three months is considered to be probationary period of employment after three months
employee appraised by his immediate boss. After successful completing probationary period letter
issue to employee that you have successfully completed his/her probationary period and he/she can
continue his/her employment according to contract.
Online Recruitment:
There is also online recruitment conducted through email, and phone however online recruitment
in only for international staff.
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5.6 Procurement Department
Procurement department’s significant responsibilities is the management of all procurement and
disposal activities of AISA Guesthouse and coordinate in preparation and updating of procurement
plans in consultation with the Vice President Administration.
Head of the department is responsible for overall direction, coordination and evaluation of the
department and carries out the responsibilities in accordance with the organization’s policies and
applicable laws. Responsibilities include planning assigning and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints and resolving
problems.
Procurement &
Contracting Manager
5.6.2 Functions
1. Performing all kind of logistical activities for the AISA office.
2. Perform the request for quotations of goods, works and services.
3. Ensuring proper consummation of all purchases, agreements and contracts.
4. Issuing contracts and purchase orders.
5. Attending to procurement queries, disputes, and complaints and report on contract awards
and progress.
6. Quality assurance and inspection of all purchases.
7. Solicit, receive and analyze proposal, quotation and tender submission and recommend
selection.
8. Administer the interim and final payment processes of procurement.
9. Arranging all the functions (lunch and dinner parties) inside and outside the organization.
10. Placing an order to caterers.
11. Arranging travel for employees.
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12. Collection of all the purchase receipts and making an entry of it in the log book.
13. Ensure final closure of all procurement documentation upon completion of the respective
work.
5.6.3 Procurement Procedure
In order to procure the requested items for organization the procurement department takes the
following steps;
1. Approved Request from the head of Unit for the required item.
2. The requests are set in a chronological order if the numbers of requests are more.
3. Each request needs time to be processed and based on the quantity as well as the cost of the
item; at least 2 official days is the maximum time for small items to be purchased.
4. All those Items which cost $100 or more than 100$ will be asked for three or four
Quotations.
5. After getting the Quotations and for and for selecting the best Quality as well as the best
price, the evaluation format will be used (The payment issued should be cleared with the
Vendor whether he/she asks for Cash, Check or Bank Transfer).
6. The procurement committee will have to purchase the mention item from the selected
Vendor in Procurement Memo.
7. All the assets or items that come to the organization after the procurement and submit to
the responsible person must have an inspection report that shows the particular condition of
the purchased items.
8. A summary sheet which shows the financial expensed of all the procurement is essential to
be made and attached with Receipts, Quotations, Request and Evaluation or procurement
Memo and then it should be sent to finance for further process.
9. The purchased items can be delivered to the person who made the request by filling the
ICT format and should be entered to Inventory Database.
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5.7 Finance Department
This department is mainly under the Vice President Administration and the head of this department
is responsible for reporting to vice president administration. The role of this department in AISA is
to ensure accurate recording, budgeting, identifying transactions, and summarizing and other
finance related tasks.
5.7.2 Functions
1. Administer and monitor the financial system in order to ensure that the finances are
maintained in an accurate and timely manner.
2. Maintain the account payable and accounts receivable systems in order to ensure complete
and accurate records of all moneys.
3. Administer employee files and records in order to ensure accurate payment of benefits and
allowances.
4. Administer the payroll in order to ensure that employees are paid in an accurate and timely
manner.
5. Responsible for training the staff of provinces on Financial & Management Accounting
Procedures.
6. Responsible for providing the financial information of the organization to the donor
organizations.
Main Activities
• A ssist with preparation of the budget.
• Implement financial policies and procedures
• Establish and maintain cash controls
• Establish, maintain and reconcile the general ledger
• Monitor cash reserves and investments
• Prepare and reconcile bank statements
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• Establish and maintain supplier account
• Processes supplier invoices
• Maintain the purchase order system
• Ensure data is entered into the system
• Issue cheques for all accounts due
• Ensure transactions are properly recorded and entered into the computerized accounting
system (quick book).
• Prepare income statements
• Prepare balance sheets
• Prepare monthly financial statements
• Prepare quarterly reports and report on variances
• Assist with the annual audit
• Maintain the computerized accounting system
• Maintain financial files and records
This department communicates with all departments in AISA especially with HR and other
departments to discuss preparing budget for incoming year. This department is responsible to
check needs and plans of every department.
This department is also responsible for check and controlling inventory system. They have
software by the name of asset manager which records all items yearly. And they compare all items
with last year and record all new and old items.
All items’ basic usage is 100 % and depreciation is based on government rule which up to 100$ is
to be recorded.
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5.8 Documentation & Archive Department
Documentation and Archive department is mainly under the Vice president Administration and the
head of the department is responsible for reporting to Vice president Administration. The role of
this department within AISA is Filing of all incoming and ongoing official documentation,
maintain and controlling all affairs relevant to filing management.
Documentation &
Archive
Manager
Documentation Archive
Receptionist Messenger Messenger
Clerk Clerk
5.8.2 Functions
Manager
1. Ensuring that all the dues (Income Tax, Licensing fess) have been cleared before
registering another company by the same party who is already registered with AISA.
2. Once the company is duly registered get it stamped by the Kabul Commercial Court &
ensures that it is sent to their respective provinces (if located in provinces).
3. Responsible for administrating, controlling, and leading all functions of relevant section
including Documents, Archive and database, and resolving of problem on priority basis
provides facilities to valuable customer.
4. Responsible for informing AISA administration on earlier possible time when problems
arise.
5. Notify any change in the company which is registered with AISA to the Commercial Court
and to the Ministry of Finance.
6. Responsible for despatching the forms for the purpose of allotment of tax identification
numbers to the registered companies to the Ministry of finance
7. Responsible for collection of investment documents of all those firms whose investments
are more than three million dollars for the purpose of getting them approved from high
commission before registering them.
8. Documentation of all the licenses issued.
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9. Preparation of High Commission meetings particularly relating to preparing agendas,
invitations and writing the minutes of the meeting.
10. Preparation of press release for the purpose of High commission meetings.
11. Responsible for completion of investment project files in all aspects and place them before
the meeting of High Commission on investment
12. Delivering of registered forms to the concerned department on fix time.
13. Responsible for reply of letters to concerned department promptly.
14. Replying to all the incoming correspondences.
15. Oversee the department activities.
Documentation clerk
Essential Duties & Responsibilities:
5.8.3. Archive
All Investors files and documents are preserved and filed in Archive which can be available for
future reference.
Archive Clerk
Essential Duties & Responsibilities:
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AISA documentation and archive department have two messengers to supervise and perform
general messenger work, such as receiving, delivering, and collecting incoming and outgoing mail
or other documents or items, including correspondence, memoranda, publications, records, files,
packages, and other similar material.
1. Responsible for safe transfer of AISA documents to central post office and relevant
ministries on time.
2. Dispatching of all the official documents to the relevant Government Department.
3. Dispatching of documents to the commercial court for their attestation.
4. Assist the manager/clerk in day to day activities.
5. Monitoring AISA post box transfer of documents to AISA.
6. Assist the archive clerk in preparing the lists of all dispatched documents in dispatch book.
7. Dispatching the advertisement notices to the relevant Advertisement Agencies.
8. Dispatching and collection of relevant letters to/from the Ministry of Finance.
9. Any other task as assigned by the immediate boss.
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5.9. RESEARCH & POLICY DEPARTMENT
This department is mainly under the President/CEO and the head of this department is responsible
for reporting to the President/ CEO of AISA.
The role of the R&P department is to conduct research and analysis aimed at providing necessary
investment statistics. The research outcomes enable to target particular sectors/industries for
attracting both foreign direct investment and local investment. The key activities of the department
can be summarized as follow:
•The provision of comprehensive research to identify specific investment opportunities for
attracting foreign direct investment.
•To liaise with other institutions and agencies nationally and internationally to ensure that
AISA keeps up to date with and international investment trends.
•To compile relevant information that is necessary for investment promotion and support
strategies.
•Monitoring and evaluation of AISA’s support and promotion activities.
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5.9.2. Department structure
President/CEO
Research &
Policy
Director
• Review, collect and consolidate existing research on the private sector to assess where
information ‘gaps’ exist;
• Create a reference archive of existing research at AISA for use by staff and visiting
investors;
• Undertake and coordinate research and surveys on issues which are considered to be of
vital importance to the private sector; Ex: climate, Renewal form, accession to Bank, and
private sector need assessment.
• Explore the current barriers that impede investment in Afghanistan and use these as a
catalyst for advocating reform;
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• Observe regional case studies in developing or post-war countries to examine lessons
learned and how these might apply to the development of a strong private sector in
Afghanistan;
• Meet with donors to discuss joint research partnerships/projects and communicate research
findings at related meetings;
• Evaluate the efficacy of the existing legal & regulatory framework for investment in
Afghanistan, based on information provided in collaboration with the Legal Department at
AISA;
• Produce quality reports (such as in-depth sector studies) and disseminate Research
department findings to potential investors at home and abroad;
• Produce region-specific ‘cluster’ studies to identify the strongest areas for investment
opportunities in different regions of Afghanistan (for instance, identifying which region(s)
might be best equipped with natural resources for specific mining opportunities);
• Monitor and evaluate investment climate in areas outside of Kabul through visits to AISA’s
regional offices;
• Stimulate and actively involve AISA’s regional offices in collecting research through
surveys and other means, thus improving their own capacity;
• Contact international research organization for transfers of experience, and attracting their
cooperation in the field of research.
• Publication of Magazines.
5.9.4. Planning of the Department
This department has annual and med term activities planning like:
1. bring other countries’ Investment Directories;
2. prepare statistical bulletin to response to demand and role as a policy makers;
3. prepare progress reports;
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4. prepare brochures to explain the role of AISA in supporting domestic and foreign investors
in Afghanistan;
Outcomes
By implementing the above stated objectives and activities, the Research and Policy department of
AISA achieves the following:
• Ultimately endorse policy changes that will lead to a better environment for both private
investment and private sector development;
• Create a forum for debate concerning issues of importance to the private sector by building
alliances with them;
• Develop AISA’s capacity to support the continuance of the Research and Policy
Department’s objectives in the event of staff changes; and
• Support the financial viability of the Research agenda through cooperation with prominent
donors and international actors.
Chain of command
1. Director of Research & Policy: responsible for reporting to the President & CEO of AISA.
2. Analytical Unit Manager: responsible for reporting to the Director of Research & Policy
Department.
3. General Statistic Specialist: responsible for reporting to the Director of the Research and
Policy Department.
4. Librarian: Responsible for reporting to the Director of Research and Policy Department.
5. Database officer: He is responsible for reporting to the Analytical Unit Manager.
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6. General Statistic Analyst: Report directly to the Director of research and policy
department.
7. Publication Manager: Report directly to the director of research and policy department.
This section is mainly under the Research and policy department. And the role of this section in
AISA is collecting and store of information regarding new and existing companies in a database
system. There are only two positions:
1. Data base manager ( Renewal entry)
2. Data base assistant ( New entry)
These two positions divided tasks but work jointly and cooperatively in providing information
regarding new and existing companies.
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6.2. Industrial Park Development Department (IPDD)
This department is mainly under the Vice president Investment and the head of this department is
responsible for reporting to vice president investment. The Industrial Parks Development
Department of AISA endeavors to develop and offer modern, strategically located, well-managed,
regulated and attractive Industrial Parks.
IPPD
Director
IPDD
Deputy
Director
Procureme
Admin Procureme Site nt
Advisor ESPO
Officer nt officer Engineer
IPDD
IPDD IPDD IPDD
IPDD Specialis
t
6.1. Functions
1. Visit some of the existing industrial parks and collect information on varieties of
management and maintenance models of the industrial parks.
2. Consult with provincial and municipal authorities to collect their concerns over the existing
situation in terms of industrial and commercial property development faced by Afghanistan
at the present time.
3. Review planning, zoning and environmental controls that operate within the existing
industrial parks and identify the shortfalls that need improvement.
4. Review existing procedures and processes for allocating the space/ plots within parks and
determine the most effective transparent and fair model for sale of land title. Review
models of best practice on land distribution in industrial parks from around the world and
suggest one which would be most applicable and efficient for Afghanistan.
5. Discuss the matter of form of governance with a variety of stakeholders including
businesses, business associations and government officials both at national and provincial
levels.
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6. Review existing forms of governance of all industrial parks and by providing solid reasons
and justifications specify which form would be the best suitable for the long run.
7. Suggest what would be the most appropriate and suitable model for industrial parks in
terms of creating, managing, maintaining and attracting the further funding be it private,
public or international donor funding sources.
8. Review the existing funding and budgeting system of industrial parks and propose
independently and become financially sustainable.
9. Prepare strategic plan for capacity building throughout all industrial parks management by
identifying appropriate staffing and technical expertise needed to carry out the smooth
implementation of the projects.
10. Consult with business associations, industries, government officials, international
community and other potential stakeholders in order to obtain views on appropriate
strategy for industrial parks development.
11. Provide recommendations on policy, regulatory and institutional framework for industrial
parks taking into account possible private sector participation in development and
maintenance of the parks.
12. Develop a rational industrial park development and management strategy for Afghanistan
that will take in to account planning, zoning, environment, funding and other issues closely
relevant to the creation and management of industrial parks.
The industrial park development department is the major key department of AISA to make
industrial parks for the investors those who invest in manufacturing sector. The industrial park
development department is applying several basic fundamental for developing an industrial park.
Individually, each adds; together they form a whole greater than the sum of its parts.
Select land site suitable for industrial, using an assessment for ecological carrying capacity
and designs its infrastructures within the limits it defines.
Minimize the local environmental impacts by integrating the industrial park into the local
landscape, hydrologic setting, and ecosystem.
Minimize contributions to global environmental impacts, i.e. gas emissions.
Energy Systems
Due to the lack of adequate power supply IPDD makes alternative arrangements. Maximize energy
efficiency through facility design or rehabilitation, co-generation;
Energy cascading
Achieve higher efficiency through inter-plant energy flows and apply procedures to motivate the
investors to use renewable source extensively.
Materials flow and waste management for the entire Industrial Park site; they
emphasize on cleaner production methods and pollution prevention, especially with toxic
substances. Seek maximum re-use and recycling of materials among Industrial Park businesses
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communities. They imposed the investors to reduce toxic materials risks through materials
substitutions and integrated site-level waste treatment and also granting by development of its
related infrastructure and also it links the IP tenants to companies in other countries as consumers
and generators of usable by-products via resource exchanges and recycling network.
Water Supply
IPDD applying judgment in design of water flows to conserve resources and reduce pollution
through strategies to those described for energy and materials-cascading through uses at different
quality levels.
Also there are other issues like Construction Management of Industrial parks, Pricing and
allocating o plots, effective operational management of the Development parks and so on.
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SWOT Analysis
This strategic analysis tool is used to evaluate the Strengths, Weaknesses, Opportunities, and
Threats involved in AISA. It involves specifying the objective of the AISA and identifying the
internal and external factors that are favorable and unfavorable to achieving that objective. SWOT
is used to state recommendation & provide a good framework for reviewing strategy, position and
direction of AISA.
Strengths
Strengths of AISA are those attributes that are helpful to achieving the objective.
Weaknesses
Weaknesses of AISA are those attributes that are harmful to achieving the objective
• No proper communication channel
• Centralized management (Low authority at horizontal level)
• Not well thought plan of the events
• Lack of proper coordination with relevant department
• No proper controlling system to check the each department performance
• No proper Office layout which sometimes it causes waiting of customer
• No proper research team to survey the existence and activation of the companies
• Lack of motivation and recognition
• Not good budgeting system
• Slow work procedure
Opportunities
Opportunities of AISA are external or both external and internal conditions that are helpful to
achieving the objective.
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External opportunities
• World bank financial assistance
• Good relationship with foreign Agencies to help in capacity building
• International communities and donor countries’ fund for the construction of Afghanistan
which is a best opportunity for AISA to play coordinating, facilitator, and implementing
role.
• World community is ready to help
• Comparatively open system to accept changes
Internal opportunities
• There is scope to Restructure the organization chart to fill communication & controlling
gap
• Availability of team members to work on improvement
• Hire more professional & skilled people
• Reduce centralization to take advantages of time
Threats
Treats of AISA are external conditions which could do damage to the AISA performance.
• Unsustainable Political Stability
• Deterring Security situation
• Administrative corruption and inefficiency
• Financing and Land Access to Investor
• Un Availability of power technology
• Lack of basic Infrastructure facilities
• Lack of skilled work force
• Regulatory restriction (Custom, taxation issues and insurance)
• Lack of coordination and harmony among relevant government ministries and departments
• Un-availability of insurance facility against political instability or economic crisis risk.
• Lack of proper Communication with the relevant ministries especially Ministry of Commerce &
Trade.
• Conflicts with public organizations
• Not having legal power
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Conclusion
After conducting the organizational analysis I would like to conclude my report as:
Afghanistan Investment Support Agency (AISA) is a one stop shop agency for investors to
promote and encourage private sector development. Every department of AISA works on its
own scope with the supervision of the head of the department. AISA has its own marketing
team (Investment Promotion Department) to attract and promote Investments both domestic
and foreign. The department conducts road shows, conferences and seminars all across the
world in order to make Afghanistan an attractive and profitable investment destination for both
national and international investors.
The investor support department is another effective part of AISA which provides potential
support to the investors and in case of problems and challenges they voluntarily mediate
between government and investors. Licensing department also plays an effective role in issuing
investment licenses to the investors and monitor the functioning and non-functioning of the
companies.
AISA is also enjoying the support of World Bank in terms of grants issued by the World Bank
for the development of industrial parks.
Also there are a number of other donors and non-governmental organizations like United
States Agency for International Development (USAID), United Nations Development
Program, (UNDP), Peace Dividend Trust (PDT) coming up with a number of projects, these
projects are implemented by AISA. The aims of those projects is mainly capacity building of
the Business Development Centers.
In the nutshell AISA is committed in serving its community and is a strong entity in itself which is
contributing in making the economy healthy and stable, and there by a peaceful and prosperous
Afghanistan
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Recommendation
1. Decentralization of power
As AISA has centralized management system and all the employees don’t have authority to
work independently that’s why there is slow work procedure and waste of time and we can say
the organization has mechanistic design and it is not useful because the mechanistic design is
best suited only to a stable and relatively predictable environment, where decentralized
decision-making authority spurs innovation and risk taking by allowing individuals to control
resources and engage in experimentation without having to obtain the approval of higher
authorities. By decentralizing the management system organization can take advantages of
time and employee feels belongingness to the organization. This will make organic
organization design which focused on change and flexibility, emphasizing horizontal
relationships that involve teams, departments, and provisions to coordinate these lateral units.
The organization should have proper formulization to direct and control employees.
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Bibliography
• AISA brochures
• Annual report
• AISA website
• AISA investor journal magazine
“Thank you”
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