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RYMHNMHPLVDRQRELH
RYMHNMHQDMYLHELH]DRYMHND
RYMHNMHRQRWRLQLDQHRQRWRPLVOLLOLMHRQRWRQHPLVOL
RYMHNMHRQRWRRGVHEHLQLXNXSQRVWVYRMLKLQD
RYMHNMHSROLWLNDLYRWLQMD
RYMHNMHVXVWDYHQHUJLMDNRMLGMHOXMHXVNODGXVQDHORPSRWNUMHSOMLYDQMDLX
VPMHUXUHGXNFLMHQDSHWRVWL
RYMHNMHLYRWLQMDVWDGD
RYMHNNRMLLGHSRSUDYOMDWLGUXJHJXELWDNRVYRMHYULMHPHDNRQH]DSRQH
NRGVHEH
RYMHNPRUDELWLVDPVDVRERPLVWRYMHWDQRQQLNDGDQHVPLMHVHEL
SURWLYUMHLWL
RYMHNPRHSXQRSRGQLMHWLDNRSRGQRVLVDPRJDVHEH
RYMHNQDGVRERPQHPRHLPDWLQLWDJRUHRGGUXJRJDRYMHND
RYMHNQHSR]QDVDPRJDVHEHMHUMHVHELSUHEOL]X
RYMHNQLMHQLWDGUXJDQHJRQMHJRYQDFUWSRVWRMLVDPRXRQRMPMHULXNRMRM
VHUD]YLMD
RYMHNSUHNR7LSRVWDMH
RYMHNUDVWHVDVYRMLPVYUKDPD
RYMHNVDPVHEHQDMPDQMHSR]QDMH
RYMHNVHPRHXVSHWLQDYUKDOLSRHWDNSXWDMHXYLMHNQDGQX
RYMHNWUHEDRGVHEHVWYRULWLRYMHNDDQHGDEXGHWXDVSXYD
RYMHNX]DOXGSXQRSULDNDNRELRGELRGUXJLRGVYHJDXMHVDPRQH
RYMHNDNRMLPHUD]XPLMHQLNDGDQHPRJXL]JXELWL
RYMHNDXLVWLQXXSR]QDWHNSRVOLMH
'DQDV]QDPRGDMHVYDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
RYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
LQLVHGDVPRVYHGDOMHRGWRJDGDLVWLQVNROMXGVNRELHEXGHRQDMNRMLMHVW
PQRJRXPMHVWRGDLPDPQRJR
RYMHNMHELHNRMHVHQHXNODSD
RYMHNMHRYMHNXVYHWLQMD
RYMHNMHPLVDRQRELH
RYMHNMHQDMYLHELH]DRYMHND
RYMHNMHRQRWRLQLDQHRQRWRPLVOLLOLMHRQRWRQHPLVOL
RYMHNMHRQRWRRGVHEHLQLXNXSQRVWVYRMLKLQD
RYMHNMHSROLWLNDLYRWLQMD
RYMHNMHVXVWDYHQHUJLMDNRMLGMHOXMHXVNODGXVQDHORPSRWNUMHSOMLYDQMDLX
VPMHUXUHGXNFLMHQDSHWRVWL
RYMHNMHLYRWLQMDVWDGD
RYMHNNRMLLGHSRSUDYOMDWLGUXJHJXELWDNRVYRMHYULMHPHDNRQH]DSRQH
NRGVHEH
RYMHNPRUDELWLVDPVDVRERPLVWRYMHWDQRQQLNDGDQHVPLMHVHEL
SURWLYUMHLWL
RYMHNPRHSXQRSRGQLMHWLDNRSRGQRVLVDPRJDVHEH
RYMHNQDGVRERPQHPRHLPDWLQLWDJRUHRGGUXJRJDRYMHND
RYMHNQHSR]QDVDPRJDVHEHMHUMHVHELSUHEOL]X
RYMHNQLMHQLWDGUXJDQHJRQMHJRYQDFUWSRVWRMLVDPRXRQRMPMHULXNRMRM
VHUD]YLMD
RYMHNSUHNR7LSRVWDMH
RYMHNUDVWHVDVYRMLPVYUKDPD
RYMHNVDPVHEHQDMPDQMHSR]QDMH
RYMHNVHPRHXVSHWLQDYUKDOLSRHWDNSXWDMHXYLMHNQDGQX
RYMHNWUHEDRGVHEHVWYRULWLRYMHNDDQHGDEXGHWXDVSXYD
RYMHNX]DOXGSXQRSULDNDNRELRGELRGUXJLRGVYHJDXMHVDPRQH
RYMHNDNRMLPHUD]XPLMHQLNDGDQHPRJXL]JXELWL
RYMHNDXLVWLQXXSR]QDWHNSRVOLMH
'DQDV]QDPRGDMHVYDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
RYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
LQLVHGDVPRVYHGDOMHRGWRJDGDLVWLQVNROMXGVNRELHEXGHRQDMNRMLMHVW
PQRJRXPMHVWRGDLPDPQRJR
RYMHNMHELHNRMHVHQHXNODSD
RYMHNMHRYMHNXVYHWLQMD
RYMHNMHPLVDRQRELH
RYMHNMHQDMYLHELH]DRYMHND
RYMHNMHRQRWRLQLDQHRQRWRPLVOLLOLMHRQRWRQHPLVOL
RYMHNMHRQRWRRGVHEHLQLXNXSQRVWVYRMLKLQD
RYMHNMHSROLWLNDLYRWLQMD
RYMHNMHVXVWDYHQHUJLMDNRMLGMHOXMHXVNODGXVQDHORPSRWNUMHSOMLYDQMDLX
VPMHUXUHGXNFLMHQDSHWRVWL
RYMHNMHLYRWLQMDVWDGD
RYMHNNRMLLGHSRSUDYOMDWLGUXJHJXELWDNRVYRMHYULMHPHDNRQH]DSRQH
NRGVHEH
RYMHNPRUDELWLVDPVDVRERPLVWRYMHWDQRQQLNDGDQHVPLMHVHEL
SURWLYUMHLWL
RYMHNPRHSXQRSRGQLMHWLDNRSRGQRVLVDPRJDVHEH
RYMHNQDGVRERPQHPRHLPDWLQLWDJRUHRGGUXJRJDRYMHND
RYMHNQHSR]QDVDPRJDVHEHMHUMHVHELSUHEOL]X
RYMHNQLMHQLWDGUXJDQHJRQMHJRYQDFUWSRVWRMLVDPRXRQRMPMHULXNRMRM
VHUD]YLMD
RYMHNSUHNR7LSRVWDMH
RYMHNUDVWHVDVYRMLPVYUKDPD
RYMHNVDPVHEHQDMPDQMHSR]QDMH
RYMHNVHPRHXVSHWLQDYUKDOLSRHWDNSXWDMHXYLMHNQDGQX
RYMHNWUHEDRGVHEHVWYRULWLRYMHNDDQHGDEXGHWXDVSXYD
RYMHNX]DOXGSXQRSULDNDNRELRGELRGUXJLRGVYHJDXMHVDPRQH
RYMHNDNRMLPHUD]XPLMHQLNDGDQHPRJXL]JXELWL
RYMHNDXLVWLQXXSR]QDWHNSRVOLMH
'DQDV]QDPRGDMHVYDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6
MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
27,-(/8
JODYDJODGNUYOLFHQDVOMHHRNR
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
JODYDJODGNUYOLFHQDVOMHHRNR
27,-(/8
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6
MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6
MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
27,-(/8
JODYDJODGNUYOLFHQDVOMHHRNR
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
p*ODYDVHPRHUD]ELWLLNRGRWYRUHQLKYUDWD
1DMRSDVQLMLOMXGVNLRUJDQMHJODYD*RVSRGRVNUDWLPR=DJODYX
RYMHNQHLYLVDPRRGVYRMHJNUXKD
JODYDJODGNUYOLFHQDVOMHHRNR
27,-(/8
.DGRYMHNXSHULSUVWXQHNRJDQHNDVHVMHWLGDVXHWLULSUHRVWDODSUVWD
XSHUHQDXQMHJD
.DGRYMHN]DYULWHNMH]DSRHRLNDGSUHVWDQH]EXQMHQMHNDRLXYLMHN
1DVWDMHRYMHNNRMLHSRODNRSRSUDYLWLSULURGXLSRELMHGLWLXVHELEUHPHQD
VYRMHGDYQHSURORVWL9HOLNMHPXDQQMHJRYSXWDOLYHQHJGMHVYLX
QMHJRYH]RUH2GOD]HERJRYLLXYLKRULPDLEOMHVFLPDSULVWLHRYMHN
EXGXQRVWL
1HWUHEDXRSHJOHGDWLQHJRYLGMHWLXWRPHOHLLWDYDWDMQDRYMHND
1HPDGDQDVQLHJQDVYLMHWXQLHJWRVHWLHRYMHNDGDQLMHL]REOLHQR
1LMHOLMDVQRGDRYMHNQLMHQLWDREYH]DQSUHPDRQRPXRGNRJDPRHVYH
WUDLWL"
2GVYLKUXHYLQDRYMHNRYXMHQDMWHHJOHGDWL
2QRWRMHYHOLNRXRYMHNDWRMHGDMHRQPRVWDQHRWRN
3LWDQMHMHMHOLRYMHNSR]QDMHRYMHND1DMYHHMHSLWDQMHMHOLRYMHN
SR]QDMHVHEH
3RVWDWLRYMHNMHXPLMHH
3URWLYVHEHQLWNRQLMHMDN
6
MHWLVHGDVLRYMHND]DUMHWRPDORELWLRYMHN"
6WXGLMRYMHDQVWYDMH]DSUDYRRYMHN
6YDNLMHRYMHNSRQRU
6YDNLMHRYMHNXELWLMHGDQMHGLQLLQH]DPMHQMLY
WRMHRYMHNXQHL]PMHUQRVWL"
WRQLMHXRYMHNXQHHQLL]YDQDXLXQMHJD7HNNDGVH]QDQDMJRUHR
RYMHNXRQGDVHSR]QDMXLQMHJRYHQDMEROMHVWUDQH
7ROLNRVPRPLPDORRQRWRELVPRKWMHOLGDEXGHPR
8GDQDQMHPYUHPHQVNRPRE]RUMXLYLKLEULGQLRYMHN
=DRRYMHNQHPDEXGXQRVWL
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.
DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0
LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1
HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p
'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.
DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0
LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1
HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p
'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.
DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0
LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1
HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p
'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
+UDEULMLMHSUD]DQWUEXKQHJRSXQDJODYD
.DGMHNUXKDLWXJDMHODND
.
DGDMHGHSORGRYHVMHWLVHRQRJDNRMLMHVDGLRVWDEOR
0
LVOLQDJODGXYULMHPHRELOMDLQDVLURPDWYRLRVNXGQRVWXGDQHERJDWVWYD
1HLYLRYMHNVDPRRNUXKX
1
HNDWLVHWLMHORXPRULVDPRQHNDVHVUFHWYRMHUDGXMH
1LWNRQHPRHELWLSDPHWDQDNRPXMHSUD]DQHOXGDF
2QRWROMXGHLVWDVUFDSUHPDUDWRMHXSUYRPUHGXSLWDQMHNUXKD1HGDVH
QHPRHDOLMHQHSULMDWQRLYMHWLRGPLORVWL
3RORYLFDOMXGLQDVYLMHWXJODGXMHGUXJDSRORYLFDGULGLMHWX
6YHVXJOMLYHMHVWLYHDQHNHVDPRMHGDQSXW
7DPRJGMHJODGSRLQMH]DYUDYDUD]XP
7HNGROD]LVMHORPDOLMRHHVSRVWRP7HNLPDWRVYRMVWYRGDXYLMHN
]DUD]LHOXGDFVHQHGDSUHYDULWL
8PMHUHQREURNGREDUVDQ
p.UYMHJXDRGYRGH
.UYMHVDVYLPSRVHEDQVRN
2VWDMX]QRMLVX]HNUYVXQDPYHSRSLOL
p/LFHMH]DSLVQLNNDUDNWHUD
1DMUDILQLUDQLMDPDVNDMHJROROLFH
1DOLFXVYDNRJRYMHNDLVSLVDQDMHQMHJRYDSRYLMHVW
7HNROLFXPHXPDVNDPD
p
'RNVLLYNXDMQDUDYVYRMXYLGLWRMRWHWLLWRMRMXVNUDWL-HUQLMH
VYLPDVYHSURELWDQRQLWLMHVYDNRPHVYHSRYROML
'HEHOLOMXGLLYHNUDH$OL]DWRGXHMHGX
'XKMHSRGORDQLVWRP]DNRQXNDRLWLMHORREDVHPRJXRGUDWLVDPR
SRPRXNRQWLQXLUDQRJKUDQMHQMD
*ODGMHQDMEROMHSUHGMHOR
*ODGOMXGLXUD]QLPGLMHORYLPDVYLMHWDXYMHWRYDQDMHWLPHGDPQRJLRGQDV
X]LPDMXSXQRYLHQHJRWRLPWUHED
*ODGVHPRHULMHLWLDNRSRPRJQHPRVLURPDQLPQDURGLPDGDVDPLVHEL
SRPRJQX*ODGQLRYMHHSULPLVHNQMLJHRQDMHRUXMH
*ODGDQQLWDQHSUH]LUH
1
DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1
HRNULYOMXMVYRMHQDJRQH
3
RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$
NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+
RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.
DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$
NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+
RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.
DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
1
DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1
HRNULYOMXMVYRMHQDJRQH
3
RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
1
DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1
HRNULYOMXMVYRMHQDJRQH
3
RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$
NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+
RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.
DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
LYRWURHQMHVHNVVWDURVWGREVPUW
p$ILUPDFLMDRYMHNRYDYODVWLWRJLYRWDVUHHUDVWDVORERGHNRULMHQLVXX
RYMHNRYRMVSRVREQRVWLGDYROL%HVNRULVWDQLYRWLVWRMHWRLUDQDVPUW
6DPRDNRVYRMLYRWSRVYHWLPRGUXJLPDGRELWHLQDLYRWQHNXXQXWDUQMX
YULMHGQRVW
$NRMHLYRWELRGREUR]DWRVXQDPJDRGX]HOL"$NRMHELR]OR]DWRQDPMH
XRSHELRGDURYDQ"
$
NRHOLGREURPLVOLRVDYUHQVWYXLYRWDQDXLVHQDGVYDNRPVWYDUL
RWYRULWLRLDQDGVDPLPVRERPLK]DWYRUL
LWDYDWDMQDNDNRRYMHNPRHSURGXLWLVYRMLYRWMHWRPHGDJDQHVNUDXMH
XGQDMHORNRPRWLYDWDMLYRW0LVOLSREMHJDRVLQDSULMHGVLRWLDRDNDG
WDPRL]WLKHWHLGLOHSURPDWUDWYRMHGMHWLQMVWYR
'DQLMHPRGDLLWDYLYRWVDPRMHGDQVDQ"
+
RHOLVWYRULWLQHWRYHOLNRXORLXWRVYRMLYRW
+YDOLPRVWDUHDOLLYLPRSRVYRMLPJRGLQDPD
,PDVLWXDFLMDXLYRWXNDGD]DXQLFDSDGDSRGXEOMHP]DNRQXNRQWUDSXQNWD
,]YRUQLLYRWMHVWYDUDODNLLQVORERGD
-HGDQRG]DNRQDLYRWDMH.DGDQDPVHMHGQDYUDWD]DWYRUHGUXJDQDPVH
RWYDUDMX7UDJLNDMHPHXWLPXWRPHGDRYMHNJOHGDX]DWYRUHQDYUDWDD
RWYRUHQLPDQHSRNODQMDSR]RUQRVW
-HULYRWQDNDRVMHQDRGPLHL]QDHVPUWLQHPDSRYUDWND]DSHDHQRMHL
QLWNRVHQHYUDD
.
DGVLVSUHPDQSULMHXPULMHWLQHJRVUDPRWQRLYMHWL"
.UDMGREUDLYRWDQHYLGHVHJRGLQH
/DNHMHXPULMHWLQHJRPXNRWUSDQLYRWRGYDQRSRGQRVLWL
/MXGLNDXGDMHLYRWNUDWDNDYLGLPGDVHVYRMVNLWUXGHGDJDWDNYLPXLQH
0UWYLQHHRLYMHWLVMHQHQHHXVNUVQXWL
0XGDURYMHNQHPLVOLQDVPUWQHJRQDLYRW
1
DUDYPRHREX]GDWLDOLSRELMHGLWLQLNDGD
1
HRNULYOMXMVYRMHQDJRQH
3
RVOXDMVYRMHQDJRQHLLQVWLQNWHWRQLMHLVWR3UHYLHLYRWLQMVNRJVSXWDYD
NXOWXUQRJRYMHNDSUHYLHNXOWXUHVWYDUDEROHVQXLYRWLQMX
o2LVXLXLOMXGLPD]OLVYMHGRFLDNRLPDMXEDUEDUVNHGXH
p2NRMHVYMHWLOMNDWLMHOX
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1
H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1
HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
2ERHLYLQDRYRPVYLMHWXMHGQDYUVWDQDLYQLKLGLRWD]DSUDYREXGDODNRMH
VYLPDUJXPHQWLPD]GUDYHSDPHWLXVSUNRVMRXYLMHNJDMHQHNRSRYMHUHQMH
VSUDPSRMHGLQLKRVREDLVNOMXLYRSRWRPHGDOLVQHNLPVLPSDWL]LUDMXLOLQH
2QRWRMHRG]QDDMDWRQLMHLYRWYHLYRVW
2]ELOMDQMHLYRWDYHGUDXPMHWQRVW
3RWRYDQMHSUHPDLYRWXSUHQHVHQRQDLYRWLQMHJODVLXELMDQMHLYRWLQMDQLMH
]DEDYDQLWLVSRUW
3UDYRXPLMHHLYOMHQMDVDVWRMLVHXWRPHGDVHVYDNRGQHYQHVWYDUL
GRLYOMDYDMXNDRQHWRSRVHEQR6DPRMHRQDMVWYDUQRLYLRWNRMHXSR]QDR
VYLMHWOHLWDPQHVWUDQHLYRWDXVSRQHLSDGRYH
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6
DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6
DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1
H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1
HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
2ERHLYLQDRYRPVYLMHWXMHGQDYUVWDQDLYQLKLGLRWD]DSUDYREXGDODNRMH
VYLPDUJXPHQWLPD]GUDYHSDPHWLXVSUNRVMRXYLMHNJDMHQHNRSRYMHUHQMH
VSUDPSRMHGLQLKRVREDLVNOMXLYRSRWRPHGDOLVQHNLPVLPSDWL]LUDMXLOLQH
2QRWRMHRG]QDDMDWRQLMHLYRWYHLYRVW
2]ELOMDQMHLYRWDYHGUDXPMHWQRVW
3RWRYDQMHSUHPDLYRWXSUHQHVHQRQDLYRWLQMHJODVLXELMDQMHLYRWLQMDQLMH
]DEDYDQLWLVSRUW
3UDYRXPLMHHLYOMHQMDVDVWRMLVHXWRPHGDVHVYDNRGQHYQHVWYDUL
GRLYOMDYDMXNDRQHWRSRVHEQR6DPRMHRQDMVWYDUQRLYLRWNRMHXSR]QDR
VYLMHWOHLWDPQHVWUDQHLYRWDXVSRQHLSDGRYH
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1
H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1
HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
1LMHRQDMRYMHNQDMGXHLYLRNRMLLPDQDMYHLEURMJRGLQDYHRQDMNRMLMH
VYRMLYRWQDMEROMHRVMHWLR1LWDQHXELMDWDNRVLJXUQRNDRLYRW
1LWDQLVPRGRQLMHOLQDRYDMVYLMHWWDNRGDQLWDQHPRHPRL]QMHJDL]QLMHWL
1LWNRVHQHEULQHNDNRELGREURLYLRYHNDNRGXJR
2ERHLYLQDRYRPVYLMHWXMHGQDYUVWDQDLYQLKLGLRWD]DSUDYREXGDODNRMH
VYLPDUJXPHQWLPD]GUDYHSDPHWLXVSUNRVMRXYLMHNJDMHQHNRSRYMHUHQMH
VSUDPSRMHGLQLKRVREDLVNOMXLYRSRWRPHGDOLVQHNLPVLPSDWL]LUDMXLOLQH
2QRWRMHRG]QDDMDWRQLMHLYRWYHLYRVW
2]ELOMDQMHLYRWDYHGUDXPMHWQRVW
3RWRYDQMHSUHPDLYRWXSUHQHVHQRQDLYRWLQMHJODVLXELMDQMHLYRWLQMDQLMH
]DEDYDQLWLVSRUW
3UDYRXPLMHHLYOMHQMDVDVWRMLVHXWRPHGDVHVYDNRGQHYQHVWYDUL
GRLYOMDYDMXNDRQHWRSRVHEQR6DPRMHRQDMVWYDUQRLYLRWNRMHXSR]QDR
VYLMHWOHLWDPQHVWUDQHLYRWDXVSRQHLSDGRYH
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6
DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
3XQR]QDDNR]QDLYMHWL6MHDWLVH]QDLLYMHWL
6DPRMH]DEOXGDLYRWD]QDQMHMHVPUW
6
DPRWLPRHLPRUDYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWXLDNR
WHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
6UHGLWLOMXGVNLVYLMHWWRMHWDNRGDLYRWEXGHSMHVPD
6WDURSDGDYUHPHQDVHPLMHQMDMXDQRYLLYRWFYDWHL]UXHYLQD
6WUDKRSRWRYDQMHSUHPDLYRWXQDMYLDMHLQVWDQFD2QRWRRGUHGLLPDVYRM
]QDDMLRQGDNDGDVHLQLJOXSLPLOLX]DOXGQLP
6YDNLWUHQXWDNXLYRWXMHNRUDNSUHPDVPUWL6YHWRRYMHNLPDGDWH]D
VYRMLYRW
6YLPLPRUDPRL]DLQDNUDMVDLYRWRP$OLMHGLQLQDLQGDVQMLPL]DHPR
QDNUDMMHYROMHWLJD
WRMHRYMHNLOLHPXVOXL"WRMHQMHJRYRGREURDWRQMHJRYR]OR"
7UDMQRVWQMHJRYDLYRWD"6WRJRGLQDYUORMHGXJRDSUHPDYMHQRVWLWHVX
JRGLQHNDRNDSPRUVNHYRGHLOL]UQRSLMHVNDLYRWRYMHNDQHHQLNDGD
XYHQXWLNDRWRYHQHOLHQDGLYRWRPRYMHNDSRVWRMDQRVYLMHWOLEOLVWDYD
1DXLOLVPRNDNROHWHSWLFHNDNRSOLYDMXULEHQR]DERUDYLOLVPRMHGQRVWDYQR
XPLMHHGDLYLPRNDREUDD
1HSLWDMWRWLLYRWGDMHSLWDMWRWLGDMH
1
H]QDOLSUDYRLYMHWLGDMPMHVWDLVNXVQLPD
1
HNDWLWHDNLYRWQHEXGHRSUDYGDQMH]DORHYODGDQMH
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SUDVYLMHWDVYHGRNUDMD6YDWNRMHGMHORSULURGHXVPMHUXRYMHND$VYLPDVX
SRGULMHWOD]DMHGQLNDPDMNHLVWHVYLPLGROD]LPRL]LVWRJGULMHODDOLVYDWNR
NDRSRNXDML]DPDKL]GXELQHWHLYODVWLWXFLOMX0RHPRVHPHXVREQR
UD]XPMHWLDOLVYDWNRPRHWXPDLWLVDPRVHEH
LYRWWLSUROD]LXHOML]DRQLPWRQHPDLRSODNLYDQMXRQRJDWRYLH
QHPD
LYRWWUHEDSRVYHWLWLLVWLQL
LYRWYHLQHMHEMHDQMHRGVDPLKVHEH
LYRWEDUHPOMXGVNLQLMHPRJXEH]LGHDODLOLGUXNLMHUHHQRLGHDOMH
RUJDQVNLVDVWDYQLGLRLYRWD6YHWRWLMHGREURXLYRWXLOLMHQH]DNRQLWRLOL
QHPRUDOQRLOLSDNGHEOMD
o1LMHQDVEULJDWRWDPRQLVPRELOLSULMHURHQMD=DWRVHRQGDEULQXWLWR
WXYLHQHHPRELWLQDNRQVPUWL"1LVPRURHQLVDPR]DVHEH
p%HVNRULVQRMHVWDURVWLSURGXDYDWLLYRWPODGRVWWUHEDSURGXDYDWL
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
6WDUFLVXGUXJLSXWGMHFD
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDUFLVXGUXJLSXWGMHFD
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
6WDUFLVXGUXJLSXWGMHFD
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULVHGUHREUD]DFDYHRWUFDQLKLEDQDOQLK0HXWLPPUWYLRNDPHQMHQL
REOLFLXSRWULMHEOMHQLQDLQLVWYDUDQMDQHPRQLVXLQH]DQLPOMLYLEH]GXKDNRML
RLYOMDYDDSURJUDPVNHUHYROXFLMHLRGMHFLQHVWDORHQRVWLQLVXXYMHUHQLEH]
XQXWUDQMHJGRJDDMDEH]SURLYOMDYDQMDEH]WHGQMHXUL]QLFLNRMD
GR]YROMDYDQHWRUHL
6WDULOMXGLQHPDMXSRWRYDQMDSUHPDGUXJLPDRQLVXXSR]QDOLLYRW
6WDULOMXGLPRJXELWLRSDVQLMHULPQLMHVWDORGREXGXQRVWL
6WDUFLVXGUXJLSXWGMHFD
6WDUFLUDGRGDMXGREUHVDYMHWHNDNRELVHXWMHLOLWRYLHQHPRJXGDYDWLORH
SULPMHUH
'XJRLYMHWLELKWMHORVYHDOLVWDUMHWLQLMHGDQRYMHN
'XOMLQDGDQDQHLQLVWDURVWDVQRP
-HGQDMHRGQDMYHLK]DODVWDURVWLWRYLHQHPDSRYMHUHQMDXVHEH
-HGQDRGWHRULMDVWDUHQMDGULGDMHSRYHDQDNROLLQDNDOFLMDXVWDQLFL
RVQRYQLX]URNGHJHQHUDWLYQLKSURPMHQDLNRQDQHVPUWLVWDQLFH
.ROLNRMHRYMHNVWDUYLGLSROLFLPDRQLKNRMHMHSR]QDYDRXPODGRVWL
0QRJLELKWMHOLLYMHWLDGDQHVWDUHD]DSUDYRVWDUHGDLQHLYH
0XGURVWVWDURVWLMHSUHWHQRXVSRVREQRVWLGDREQDYOMDXWYUHQHLLVSUDYQH
X]URNHGDVHUD]XPLMHXGREURSR]QDWDSLWDQMDLVQMLPDXLQNRYLWREDUDWD
1DVXSURWUDVSUDYOMDNRPDUXPODGHLVWDULMLVXDVWRKOHSQL
2VWDUMHWLQLMHXPLMHHYHSRGQLMHWLVWDURVW
2VWDUMHWL]QDLGDRYMHNSRLQMHYLGMHWL
3RVOLMHRQLKYUORPODGLKQDMVHELQLMLVXRQLYHRPDVWDUL
3UHGQRVWVWDUHQMDMHXWRPHGDRYMHNSRVWDQHRWSRUDQQDPUQMXXYUHGH
NOHYHWDQMHDSULMHPOMLYLMLQDOMXEDYLGREURKRWQRVW
6DVWDURXGROD]LLVNXVWYR
6DPRQHNLOMXGL]QDMXELWLVWDUL
6LMHGHVXNRVHSUHNUDVQDNUXQD
6WDUMHRQDMWNRSUHVWDQHXLWL%H]RE]LUDMHOLGYDGHVHWLOLRVDPGHVHWJRGLQD
VWDU
6WDUMHVDPRRQDMWNRQHPDYLHHOMHGDQHWRQDXLQDYXNDRMHSODKWXSUHNR
OLFDLNDRGDMHPUWDY
QHUD]XPLMHYDQMHQRYLKLGHMDVWHUHRWLSQRVWXPLOMHQMXLNRQIRUPL]DPX
]QDQMXEDUGMHORPLQRSRVOMHGLFDGXHYQLKVKHPDLRNYLUDNRMLQH]DGULYRP
VQDJRPDVLPLOLUDMXQRYDLVNXVWYDLSULODJRDYDMXLK
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6
WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
6
WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6
WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6
WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6
WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6
WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6
WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6
WDURVWMHQHL]OMHLYDEROHVW
6
WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6
WDURVWMHRVPDWUDQLFD
6
WDURVWQHXYDRGJOXSRVWL
6
WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8
VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6
WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6
WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6
WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6
WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6
WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6
WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6
WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6
WDURVWMHQHL]OMHLYDEROHVW
6
WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6
WDURVWMHRVPDWUDQLFD
6
WDURVWQHXYDRGJOXSRVWL
6
WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8
VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6
WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6
WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6
WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
6
WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6
WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6
WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6
WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6
WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6
WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6
WDURVWMHQHL]OMHLYDEROHVW
6
WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6
WDURVWMHRVPDWUDQLFD
6
WDURVWQHXYDRGJOXSRVWL
6
WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8
VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6
WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6
WDURVWMHQHNDGDELODSULYLOHJLMDERJDWLMLKVORMHYDGUXWYD
6
WDULMDJHQHUDFLMDLPDVYRMHXKRGDQHQRUPHLQMLKRYDVWDURVWQHGR]YROMDYD
PODGHLGDVXYLHODNRRVORERGHVYRMPRUDOQLNRGHNV1DYLGLNXMHQRYLMDN
VXNREWRHVHGRJRGLWLXEXGXQRVWL"
6
WDULPRNDGDQDVVMHDQMHSRLQMHUDGRYDWLDVWDULVPRNDGDQDVRQREROL
6
WDUMHWLMHORDQDYLNDNRMX]DSRVOHQRYMHNQHPRHQLVWHL
6
WDURVWMHGLYQDVWYDUDNRQLVWH]DERUDYLOLWR]QDL]DSRHWL
6
WDURVWMHQDSRUQDQDMYLH]DPODHNRMLVQMRPLPDMXSRVOD
6
WDURVWMHQHL]OMHLYDEROHVW
6
WDURVWMHRGSULURGHGRVWDEUEOMDYDLQLVHNDRGDVYLVWDUFLUDGRJRYRUH
6
WDURVWMHRVPDWUDQLFD
6
WDURVWQHXYDRGJOXSRVWL
6
WDURVWVPDWUDWLSDGRPMHGQDNRMHQHGROLQRNDRLGDVHXPODGRVWLYLGLVDPR
REHDQMH6YDNDMHGREVSRVREQD]DSRVHEQRVDYUHQVWYR
WRMHRYMHNVWDULMLWRSRVWDMHVOLQLMLVHEL
8
VWDURVWLXORJXJUDRVMHDMVLJXUQRVWLXLYRWXSDVWDULMDRVREDXVWDMHSURWLY
VYDNRJDWNRUHPHWLQMHJRYPLUWRMHVWWNRQDRYDMLOLRQDMQDLQWUDLQHNL
GUXJLVPLVDRSRVWRMHHJD1XQRMHGDRQGROD]LXVXNREVPODGHLNRG
NRMLKMHHOMD]DQRYLPMDDRGSRWUHEH]DVLJXUQRX7RPHVHVGUXJHVWUDQH
SULGUXXMHRNROQRVWWRVHPODGHSRSULURGLVWYDULQDMWHHPLULVDVLWXDFLMRP
UXWLQVNRJSURJUDPLUDQMDRSHJSRRVWYDUHQMDLHNVSORDWDFLMHNRMXQDPHHL
XYUXMHVYHREXKYDWQDELURNUDWL]DFLMDLQGXVWULMVNRJGUXWYD
6
WYDUDODNLQHPLULWUDHQMHQRYRJSUDYDVXVXSURWQRVWHWDEOLUDQRJ
ELURNUDWVNRJHWRVD0ODGLOMXGLUHGRYLWRWYRUHSUYHUHGRYHRQLKVQDJDNRMH
GROD]HVQRYLPSRWUHEDPDDXVPMHUHQHVXSURWLYSRVWRMHLKNRQVWHODFLMD
NRMHXREUDQLVYRMLKNXOWXUQLKREUD]DFDYUHSURSDJDQGXLLQGRNWULQDFLMX
QHSRVOXQLKQDWDMQDLQWRLVWLXVWDOQRVWVWDELOQRVWLQHSURPMHQMLYRVWLGHMD
QDNRMLPDVHSRVWRMHLVXVWDY]DVQLYD'RNMHDYDQJDUGQDNXOWXUD
VXEYHU]LYQDXRGQRVXQDSRVWRMHLVXVWDYLQMHJRYHYUHGQRWHGRWOHMH
6WDULMLOMXGLXSUDYLOX
x SRWDMQRFLMHQHOMXGHNRMLVXXVWDQMXYLGMHWLLUHLLVWLQX
x RELQRVHSURWLYHQRYRWDULMDPDMHUVXLPVHQD]RULGXJRWUDMQRP
SUDNVRPXVWDOLOL
x HVWRQDVLOQRXWXYOMXMXGLVFLSOLQX1MLKVHSRQHNDGPRUDPRERMDWL
6
WDULOMXGLSUHYLH]DPMHUDMXSUHGXJRUD]PLOMDMXSUHPDORULVNLUDMXSUHEU]R
VHNDMXDULMHWNRWMHUDMXVWYDUGRNUDMDYHVH]DGRYROMDYDMXRVUHGQMLP
XVSMHKRP
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8
VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p
8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
p
LQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
(
URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(
URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(
URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.
DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0
RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3
ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3
UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5
D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6
DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6
HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6
HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6
HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6
HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=
DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=
DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
(
URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(
URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(
URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.
DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0
RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3
ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3
UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5
D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6
DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6
HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6
HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6
HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6
HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=
DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=
DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8
VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p
8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
p
LQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8
VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p
8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
p
LQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
(
URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(
URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(
URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.
DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0
RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3
ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3
UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5
D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6
DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6
HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6
HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6
HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6
HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=
DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=
DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
(
URVMHYHOLNLGHPRQDOMXEDYMHMHGQDYUVWDSULYMHVNDHURVDLOLVUHGVWYR]D
SRVWL]DYDQMHGRPLQDFLMH7DPRJGMHYODGDOMXEDYQHPDYROMH]DPR
(
URWLNDMHSUHEURLYDQMHSUHSUHND1DML]D]RYQLMDLQDMSRSXODUQLMDSUHSUHNDMH
PRUDO
(
URWLNDMHVRFLMDOL]LUDQDVHNVXDOQRVW
.
DRPHXOMXGVNLRGQRVVHNVXDOQRVWOMXGH]EOLDYDNDRELDDQHVDPRNDR
VWYDUL%OLVNRVWVGUXJLPSRVWDMHXYMHWRPYODVWLWHVUHH
0
RHOL]DJRYDUDQDPDVWXUEDFLMDXVDPRLQDGRPMHVWLWLVWYDUQRVWVHNVXDOQH
EOL]LQH"
3
ULVLOQDHUHNFLMDQLMHPRJXD'RUDGRVWLXVHNVXGROD]LMHGLQRDNRMHIL]LND
LQWLPQRVWLVWRGREQRLOMXEDYQD
3
UYRLMHGLQRQDHORVHNVXDOQHHWLNHJODVLWXLWHOMMHXYLMHNXNULYX
5
D]ORJ]DRFUQMLYDQMHVHNVDQLMHVHNVVDPYHVODPDQMHOMXGVNHYROMH
6HNVXDOQDVORERGDQHGRYRGLGRVHNVXDOQHSRKOHSH
6
DPRMHLVWLQVNDOMXEDYSRWSXQDSULHPXMHHURWVNRVMHGLQMHQHLVSXQMHQR
QMHQRX
6
HNVMHNUHPHQQDNRMHPXSRNXDYDPR]DSDOLWLYDWUXOMXEDYL
6
HNVXRSHQLMHNRPSOLFLUDQDNRQDVXPMHVWRNRPSOHNVDYRGHSRWUHEH
6
HNVXDOQDHOMDWHL]DVWDSDQMHPDQLNDNRQLMHVDPRVHNVXDOQLDSHWLW
RVORERHQMHRGEROQHQDSHWRVWL0HXWLPVHNVXDOQXHOMXPRHLVWRWDNR
SRGVWLFDWLWMHVNREDRVDPOMHQRVWLHOMDGDVHRVYRMLLOLEXGHRVYRMHQWDWLQD
WHQMDGDVHSRYULMHGLLOLDNUD]RULWHOMXEDY
6
HNVXDOQLDNWEH]OMXEDYLQLNDGQHSUHPRXMHSURYDOLMXL]PHXGYDOMXGVND
ELDRVLPWUHQXWQR
=
DPQRJHVHNVSUHGVWDYOMDQDGRPMHVWDN]DVPLVDRLYRWD
=
DKYDOMXMXLVHNVXELWHPR]GUDYLMLVUHWQLMLPXGULMLLNUHDWLYQLML
UHSHWLWLYQDNXOWXUDUHSUHVLYQDMHUOMXGHSUHWYDUDXSRGDQLNHVOXEHQLNH
GUDYOMDQH
8
VWDURVWLQHPDOMHSHXWMHKHRGRQHDNRMHRYMHNVQDJXVYRMHPODGRVWLXQLR
XGMHODNRMDQHVWDUH8VWDURVWLVHRYMHNSULMHVYHJDSRNDMH]DJULMHKHNRMH
QLMHQDSUDYLR
p
8VYDNXLYRWQXGREXOD]LPRNDRSRHWQLFLLVWRJDQDPXWRPHQHGRVWDMH
LVNXVWYD
p
LQLVHGDVHVHNVXDOQDHOMDODNRVSDMDVDVYDNRPMDNRPHPRFLMRPD
OMXEDYMHVDPRMHGQDRGHPRFLMD%XGXLGDYHLQDOMXGLVHNVXDOQXHOMX
SRLVWRYMHXMHVLGHMRPOMXEDYLRQLVHODNRGDGX]DYHVWLQD]DNOMXDNGDVH
PHXVREQRYROHDNRVHHOHIL]LNL
o
RYMHNMHMHGLQROMXGVNRELHNRMH]QDGDHXPULMHWL=DWRPOMLYDQMHRYH
VSR]QDMHMHGLQDMHOMXGVNDGUDPD
RYMHNMHWDNRSUROD]DQGDDNLWDPRJGMHMHSRWSXQRQDLVWXVVYRMLP
RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
SULVXVWYXXVMHDQMXLXGXLVYRMLKPLOLKLGUDJLKHWRDNVHLWDPRPRUD
XJDVLWLLH]QXWLLWRMRWDNREU]R
'
RVDGDMHRYMHNPRUDRLYMHWLVPLVOLPDRVYRMRMVLJXUQRMRVREQRMVPUWL$
VDGDVHPRUDMRSRPLULWLLVPLVOLPDRPRJXRMSURSDVWLLWDYRJ
RYMHDQVWYD
.
DGRYMHNRVMHDGDELEOLQMHJPRJODXGDULWLNDSWDMPXMHNDQGLGDWVPUWL
XYLMHNQHNDNRGUDJ
.
DNROLMHXGQRYDWDVLWXDFLMDQDVVPUWQLND6YDWNRMHRYGMHXNUDWNRP
SRVMHWX1H]QD]DWRDOLNDGLNDGYMHUXMHGDWRRVMHD6JOHGLWD
VYDNRGQHYQRJLYRWDEH]GXEOMHJUD]PLOMDQMD]QDVHSDNRYMHNMHWX]D
GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
QMHJRYDYODVWLWDVUHDDRQGDL]DPQRJHQHSR]QDWHVLMRPQDVVXGELQRP
SRYH]XMHYODVWLWDSXSDQDYUSFDVXRVMHDQMD6YDNRJGDQDWDNREH]EURMSXWD
SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
SULPDRLNDNRMRSULPDP
1
HNROLNRVDPRJUXGD]HPOMHSRWUHEQRMHRYMHNXQHYLHQDQMLPDGDXLYD
DMRPXPDQMHWUHEDGDSRGQMLPDSRLYD
/
MXGVNLMHLYRWSRSXWOHGHQMDNDYLGLPRVDPRPDQMLGLRVYMHVQRJDVNULYHQ
MHYHLGLRQHVYMHVQR
1
HERMVHVPUWL
2
QMHPXVXVYHUHNOLPLQXWRPXWQMH
2
VPUWLNDNRMHJRUNDSRPLVDRQDWH
3
RPLVDRQDVPUW]DJOXSOMXMH
3
ULYLNDYDMVHQDVKYDDQMHGDQDVVHVPUWQLWDQHWLHMHUMHVYHGREURLORH
XRVMHDQMXDVPUWMHJXELWDNRVMHDMD6PUWVHGDNOHQHWLHQLLYLKQL
PUWYLKMHUVHQDSUYHQHRGQRVLDRQLKGUXJLKYLHQHPD
3
XQDVXJUREOMDQH]DPMHQMLYLK
6
PUWGROD]LVDPRMHGQRPQRRVMHDPRMHXVYDNRPWUHQXWNXVYRJLYRWD
6WUDKRGVPUWLJRULMHRGQMHVDPH6PUWLGHGYDNRUDND]DWRERP,VNRULVWL
SUHGQRVWLLYL
6
PUWMHLVSUD]QDVWYDU
6
PUWMHPLUSRPLVDRQDVPUWUHPHWLVYDNLPLU6PUWMHQHXVSMHKPHWDEROL]PD
GDQDVWDYLVYRMHFLNOXVH
o
RYMHNMHMHGLQROMXGVNRELHNRMH]QDGDHXPULMHWL=DWRPOMLYDQMHRYH
VSR]QDMHMHGLQDMHOMXGVNDGUDPD
RYMHNMHWDNRSUROD]DQGDDNLWDPRJGMHMHSRWSXQRQDLVWXVVYRMLP
RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
SULVXVWYXXVMHDQMXLXGXLVYRMLKPLOLKLGUDJLKHWRDNVHLWDPRPRUD
XJDVLWLLH]QXWLLWRMRWDNREU]R
'
RVDGDMHRYMHNPRUDRLYMHWLVPLVOLPDRVYRMRMVLJXUQRMRVREQRMVPUWL$
VDGDVHPRUDMRSRPLULWLLVPLVOLPDRPRJXRMSURSDVWLLWDYRJ
RYMHDQVWYD
.
DGRYMHNRVMHDGDELEOLQMHJPRJODXGDULWLNDSWDMPXMHNDQGLGDWVPUWL
XYLMHNQHNDNRGUDJ
.
DNROLMHXGQRYDWDVLWXDFLMDQDVVPUWQLND6YDWNRMHRYGMHXNUDWNRP
SRVMHWX1H]QD]DWRDOLNDGLNDGYMHUXMHGDWRRVMHD6JOHGLWD
VYDNRGQHYQRJLYRWDEH]GXEOMHJUD]PLOMDQMD]QDVHSDNRYMHNMHWX]D
GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
QMHJRYDYODVWLWDVUHDDRQGDL]DPQRJHQHSR]QDWHVLMRPQDVVXGELQRP
SRYH]XMHYODVWLWDSXSDQDYUSFDVXRVMHDQMD6YDNRJGDQDWDNREH]EURMSXWD
SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
SULPDRLNDNRMRSULPDP
1
HNROLNRVDPRJUXGD]HPOMHSRWUHEQRMHRYMHNXQHYLHQDQMLPDGDXLYD
DMRPXPDQMHWUHEDGDSRGQMLPDSRLYD
/
MXGVNLMHLYRWSRSXWOHGHQMDNDYLGLPRVDPRPDQMLGLRVYMHVQRJDVNULYHQ
MHYHLGLRQHVYMHVQR
1
HERMVHVPUWL
2
QMHPXVXVYHUHNOLPLQXWRPXWQMH
2
VPUWLNDNRMHJRUNDSRPLVDRQDWH
3
RPLVDRQDVPUW]DJOXSOMXMH
3
ULYLNDYDMVHQDVKYDDQMHGDQDVVHVPUWQLWDQHWLHMHUMHVYHGREURLORH
XRVMHDQMXDVPUWMHJXELWDNRVMHDMD6PUWVHGDNOHQHWLHQLLYLKQL
PUWYLKMHUVHQDSUYHQHRGQRVLDRQLKGUXJLKYLHQHPD
3
XQDVXJUREOMDQH]DPMHQMLYLK
6
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GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
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SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
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6
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RSVWDQNRPWDPRJGMHRQRVWDYOMDMHGLQLSUDYLXWLVDNRVYRMHPVWYDUQRP
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GUXJHOMXGH8SUYRPUHGX]DRQHRGLMHJRVPMHKDLGREURELWLSRWSXQR]DYLVL
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SRPLVOLPQDWRNDNRPRMYDQMVNLLXQXWDUQMLLYRWSRLYDQDUDGXVDGDQMLKL
YHXPUOLKOMXGLGDVHPRUDPQDSUHJQXWLLGDYDWLLVWRPPMHURPNDNRVDP
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6
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PUWMHLVSUD]QDVWYDU
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PUWMHVDQEH]VQRYD
6
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6
WUDKRGVPUWLMHQHUD]XPDQ
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7
HQMD]DVPUXMHXURHQDRYMHNX
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QHJDHQMHVXQFD
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]
GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
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GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
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DGDELVHVYRP]GUDYOMXPRJOLUDGRYDWLVDPRXSRODWROLNRNROLNR]ERJ
VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
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6
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NRULVWLRQRPHNRMLMHOLMHL
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DQDNRMDVHNULMHVSRURLWHNR]DFMHOMXMH
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/
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HNDRQLFX
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LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
0
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GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
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VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
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HNDRQLFX
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LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
0
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GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
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7
HQMD]DVPUXMHXURHQDRYMHNX
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QHJDHQMHVXQFD
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PUWMHSUHPDQDPDRNUHQXWDVWUDQDRQRJMHGLQVWYDLMDVHGUXJDVWUDQD
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PUWMHVDQEH]VQRYD
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PUWMH]DGQMLUD]ORJ
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WUDKRGVPUWLMHQHUD]XPDQ
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YLVPRPLNDQGLGDWLVPUWL
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PUWMHSUHPDQDPDRNUHQXWDVWUDQDRQRJMHGLQVWYDLMDVHGUXJDVWUDQD
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6
PUWMHVDQEH]VQRYD
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PUWMH]DGQMLUD]ORJ
6
WUDKRGVPUWLMHQHUD]XPDQ
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YLVPRPLNDQGLGDWLVPUWL
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7
DMQDRYMHMHJLYRWDQLMHXWRPHGDVDPRLYLYHXWRPH]DWRLYL
7
HQMD]DVPUXMHXURHQDRYMHNX
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QHJDHQMHVXQFD
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]
GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
GLMHWD
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RYMHNMHRGXYLMHNELRGXHYQREROHVWDQ0QRJHYMHUHLGUXWYDVPDWUDOHVX
GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
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VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
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NRULVWLRQRPHNRMLMHOLMHL
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LMHQLFLQDPSUDWDMXVYDNLQDLQLYOMHQMDNRMLQDVGRYRGLXQMLKRYX
HNDRQLFX
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LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
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XPMHWQRVW1DWRPYMHURYDQMXWHPHOMLVHGREDUGLRQMH]LQHVQDJH
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RYMHNMHRGXYLMHNELRGXHYQREROHVWDQ0QRJHYMHUHLGUXWYDVPDWUDOHVX
GXHYQHVPHWQMHQHNLPREOLNRPRSVMHGQXWRVWLGREULPLOL]OLPERJRYLPD7R
MHQHNDG]QDLORGDMHGXHYQDEROHVWERMHQDGDKQXHWRMHSUHGVWDYOMDOR
YHOLNXDVW0RQLSURURFLX*UNRML5LPXNRULVWLOLVXVHUHGRYQLFDPDNRMH
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VYDNHEROHVWLWXJXMHPRLEULQHPRVHELOLELVPREHVNUDMQRVUHWQL
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HNDRQLFX
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LMHQLNPRHSRPRLNRGEROHVWLDOLQHPRHSRSUDYLWLQHLMXVXGELQX
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GUDYOMHEROHVWOLMHQLNGLMDJQR]DSVLKRDQDOL]DOLMHNRYLQRUPDOQRVW
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PUWMHVDQEH]VQRYD
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SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
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HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
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RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
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0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
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SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
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DMYHLRYMHNRVWDMHXYLMHNGLMHWH
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HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
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LMHGDQSDPHWDQRYMHNQLMHHOLRELWLPODL1LWDQDGMHFXQHGMHOXMHVODELMH
RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
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QRYRJD
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QLWDVWYDUQRJD
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ODGHMHQDGDGUDYH
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SUDYHGQLP1RWRMHLOX]LMD7NRPODGHLNDHGDVWYDULGULSRGNRQWURORP
YDUDMX1LWNRQHPRHGUDWLSRGNRQWURORPGUXJHOMXGHLQMLKRYHHOMH
0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
GRVWRMDQVWYXGUVNLMLQHJRWRVHPLVOL
0
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SRNRUDYD
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SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
1
DMYHLRYMHNRVWDMHXYLMHNGLMHWH
1
HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
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RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
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GRELORQDYUHPHQX
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GMHWLQMVWYRPSXQLPOMXEDYLSRODVHLYRWDPRHSUHLYMHWLKODGQLVYLMHW
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DPRRQDMWNRRGUDVWHDRVWDQHGLMHWHMHRYMHN6YDNRPDORGLMHWHPRH
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QRYRJD
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WRNRGPODGHLGMHOXMHNDRRNUXWQRVWRELQRMHLVNUHQRVW
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QLWDVWYDUQRJD
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ODGHMHQDGDGUDYH
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SUDYHGQLP1RWRMHLOX]LMD7NRPODGHLNDHGDVWYDULGULSRGNRQWURORP
YDUDMX1LWNRQHPRHGUDWLSRGNRQWURORPGUXJHOMXGHLQMLKRYHHOMH
0ODGHMHXQDWRVYRMRMGUVNRVWLVUDPHOMLYLMDDVWDULOMXGLXQDWRVYRP
GRVWRMDQVWYXGUVNLMLQHJRWRVHPLVOL
0
ODGLPLVOHGDMHVYDNDDQDUKLMDYHSRVHELGREUD
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RVORERGLWLVHVYHJDVWDURJDOLMHQRJDRPHWDMXHJD
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SUHREOLNXMHSRVWRMHHPRGHOHYMHURYDQMDLQWHOLJHQWQRPGRPLOMDWRX
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HSRVWRMLSUREOHPDWLQRGLMHWHYHVDPRSUREOHPDWLQLURGLWHOML
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RGSULMHWQMHLQDGDNRMHVHQHLVSXQHGRYHHUL
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GREURRGJRMLR7NRDNQLNDRGLMHWHQLMHELRVDYUHQWHNRHSRVWDWLVDYUHQ
RYMHN
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NRGMHFLQHWRREHDLJUXGDULOLSDNLEXQHNDVHWRJDGULNDR]DNOHWYH
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QRJLVXPLVOLOLGDMHSROLWLNDHQDVDPRSDFLILFLVWLNDLOLKXPDQLWDUQDLOL
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PXNXSROLWLNX0QRJLPMHHQDPDGUDJLVDPR]UFDORXNRPVHGLYHVDPH
VHEL
9
HOLNLEURMGDQDQMHGMHFHVXVLURDGVURGLWHOMLPD
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QRJHVHHQHXGDMXMHULPMHGRVWDVDPRH,PQRJHVHHQHUDVWDMXMHULP
MHGRVWDVDPRH
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0
DMNDMHJHQLMGMHWHWD
p
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RVQRYQLKRVRELQDOLQRVWLNRMHHGMHWHWXRPRJXLWLGDVHODNHXNORSLXLUX
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RVQRYQLKRVRELQDOLQRVWLNRMHHGMHWHWXRPRJXLWLGDVHODNHXNORSLXLUX
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MHGRVWDVDPRH
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QRJLVXPLVOLOLGDMHSROLWLNDHQDVDPRSDFLILFLVWLNDLOLKXPDQLWDUQDLOL
VHQWLPHQWDOQD6WYDUQDRSDVQRVWHQVNHSROLWLNHMHWRLPDSUHYLHOMXEDYL]D
PXNXSROLWLNX0QRJLPMHHQDPDGUDJLVDPR]UFDORXNRPVHGLYHVDPH
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HNNDGDRYMHN]QDNDNYDVXPXXQXDGPRHSURFLMHQLWLMHOLVYRMXGMHFX
GREURRGJRMLR7NRDNQLNDRGLMHWHQLMHELRVDYUHQWHNRHSRVWDWLVDYUHQ
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NRGMHFLQHWRREHDLJUXGDULOLSDNLEXQHNDVHWRJDGULNDR]DNOHWYH
7
HNNDGDRYMHN]QDNDNYDVXPXXQXDGPRHSURFLMHQLWLMHOLVYRMXGMHFX
GREURRGJRMLR7NRDNQLNDRGLMHWHQLMHELRVDYUHQWHNRHSRVWDWLVDYUHQ
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NRGMHFLQHWRREHDLJUXGDULOLSDNLEXQHNDVHWRJDGULNDR]DNOHWYH
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QRJLVXPLVOLOLGDMHSROLWLNDHQDVDPRSDFLILFLVWLNDLOLKXPDQLWDUQDLOL
VHQWLPHQWDOQD6WYDUQDRSDVQRVWHQVNHSROLWLNHMHWRLPDSUHYLHOMXEDYL]D
PXNXSROLWLNX0QRJLPMHHQDPDGUDJLVDPR]UFDORXNRPVHGLYHVDPH
VHEL
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HOLNLEURMGDQDQMHGMHFHVXVLURDGVURGLWHOMLPD
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RVQRYQLKRVRELQDOLQRVWLNRMHHGMHWHWXRPRJXLWLGDVHODNHXNORSLXLUX
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LQLOMXGLVXRQLNRMLSRVWDMXSURVWLVDPRXILQRMRNROLQL
*
RVSRGDUVNXGMHODWQRVWPRHPRVYHVWLQDWULULMHLOMXGLSURL]YRGLGRELW
/MXGLVWRMHQDSUYRPPMHVWX$NRQLVXXGREURPWLPXRGSUHRVWDODGYD
LPEHQLNDQHPDSXQRNRULVWL
.
DGRYMHDQVWYRQH]QDWRHVXWUDSULKYDDVHRLYOMDYDQMDPUWYLK
.
DNRELELORODNRYODGDWLVYLMHWRPGDVHQHVDVWRMLRG
.
DNRPDOLVYLVLQHJOHGDMXQDYHOLNHNDGDLPVMHGH]DYUDWRP
.
RGOMXGLQLWDQLMHQHPRJXHNDNRXGREUXWDNRLX]OX
.
RGYHOLNLKVHVWYDULOMXGLSRND]XMXRQDNYLPDNDNRVHRGQMLKRHNXMHDNRG
PDOLKVWYDULRQDNYLPDNDNYLMHVX
.
ROLNRJRGVDPSXWD]DDRPHXOMXGHXYLMHNVDPRVMHWLRGDVDPSRQHWR
L]JXELRRGVYRMHOLQRVWL
/
DNHVHQDOD]HOMXGLNRMLVHGUDJRYROMQRL]YUJDYDMXVPUWLQHJRNRMLVWUSOMLYR
SRGQRVHERO
/
MXGHQLMHMHGQRVWDYQRPLMHQMDWL1HSUHSLULVHLQHSULJRYDUDMSULJRYRU
MHNDRNREULQXJUL]
/
MXGHRFMHQMXMSUHPDQMLKRYXXVSMHKXDQHSUHPD]DVOX]L
RYMHDQVWYROMXGLPDVDQDURG
/
MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/
MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/
MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/
MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/
MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/
MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/
MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/
MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/
MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/
MXGLSUHGVWDYOMDMXOMXGH
/
MXGLVHGDMXWDNRODNRSUHYDULWL
/
MXGLVHVXVUHXDQHSODQLQH
/
MXGLVXERJRYLX]DPHWNX
/
MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/
MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/
MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/
MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/
MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/
MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/
MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/
MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/
MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
/
MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/
MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/
MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/
MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/
MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/
MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/
MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/
MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/
MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/
MXGLSUHGVWDYOMDMXOMXGH
/
MXGLVHGDMXWDNRODNRSUHYDULWL
/
MXGLVHVXVUHXDQHSODQLQH
/
MXGLVXERJRYLX]DPHWNX
/
MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/
MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/
MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/
MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/
MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/
MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/
MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/
MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/
MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
/
MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/
MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/
MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/
MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/
MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/
MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/
MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/
MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/
MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/
MXGLSUHGVWDYOMDMXOMXGH
/
MXGLVHGDMXWDNRODNRSUHYDULWL
/
MXGLVHVXVUHXDQHSODQLQH
/
MXGLVXERJRYLX]DPHWNX
/
MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/
MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/
MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/
MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/
MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/
MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/
MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/
MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/
MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
/
MXGLEH]]DKWMHYDVXQHWRVWUDQRMHURQLNRMLQLWDQHWUDHQLWDQLQH
GDMX
/
MXGLEMHHMHGQLGUXJLPDMHUVHERMHMHGQLGUXJLK
/
MXGLJOHGDMXUD]OLLWRQDSLWDQMDSRVWRMHOLVWYDUDQDLDSVROXWQDPMHULOD]D
PXGURVW6YDNRGUXWYRLPDRGUHHQDPMHULODRWRPHWRPXVHLQL
QRUPDOQLPUD]XPQLPLOLPRUDOQLP7DVHPMHULODPRJXUD]OLNRYDWLRG
PMHULODQHNRJGUXWYD
/
MXGLLPDMXMHGQXPDQXNRMDLKVSUHDYDGDGMHOXMXQHRVMHDMX]DWRVX
VSRVREQL
/
MXGLNRMLLPDMXKUDEURVWLLNDUDNWHUDGUXJLPVXOMXGLPDXYLMHNQHXJRGQL
/
MXGLNRMLHOHYULWLXWMHFDMQDGUXJHPRUDMXVHSREULQXWL]DWRGDLKVHQH
PRHSUHHVWRYLGMHWL
/
MXGLQHELWROLNRPLVOLWLRWRPHWRLPMHLQLWLNROLNRRWRPHWRMHVX
/
MXGLQLVXPXGULXRGQRVXQDVYRMHLVNXVWYRYHXRGQRVXQDVYRMX
VSRVREQRVWGDXHL]LVNXVWYD
/
MXGLRGUHXMXVYRMLGHQWLWHWSRRQRPHWRQLVX
/
MXGLSUHGVWDYOMDMXOMXGH
/
MXGLVHGDMXWDNRODNRSUHYDULWL
/
MXGLVHVXVUHXDQHSODQLQH
/
MXGLVXERJRYLX]DPHWNX
/
MXGLVXRGUDVOLGDREUDXQDMXVGXJLPOMXGLPDDOLQHLVSUREOHPLPD
/
MXGLVXURHQLMHGQL]DGUXJHSDLK]DWRSRXLLOLLKSRGQRVL
/
MXGLVXVDPRYLHLOLPDQMHUD]XPQLWMUD]XPQLXQHNLPSRJOHGLPDD
QHUD]XPQLXGUXJLPD
/
MXGLVXVYHYLHLQGLIHUHQWQLMHGQLSUHPDGUXJLPDLSUHPD]DMHGQLFL
/
MXGLVXWROLNRSULSURVWLLWROLNRRYLVHRGRMPXWUHQXWNDGDHQHWNRWNRLK
HOLSUHYDULWLXYLMHNQDLQHNRJDWNRVHGDSUHYDULWL
/
MXGLYLHYROHEXGXXNDWDVWURIXQRUWYHNRMHELWUHEDORRGPDKSRGQLMHWL
/
MXGLPDQHSRPDHPRDNR]DQMLKLQLPRRQRWRPRJXVDPLXLQLWL
/
MXGLPDVHRGDMHSUHYHOLNDDVWNDGDLKVHXVSRUHXMHVDHWYHURQRFLPD
/MXGLPDVX]DVDPRRGUHHQMHLPRWLYDFLMXSRWUHEQLQHSULMDWHOMLWDNPDFLX
SRVOXVXSDUQLFLXSRVWLJQXLPDSURWLYQLFLXSROLWLFL3ULURGQRQHYMHUXMX
RQLPDNRMLVXGUXNLMLLNRMLLPWRERHPRJXQDQLMHWLWHWXYLGHLKNDR
SULMHWQMX
/
MXGVNDSULURGDLPDVYRMHJUDQLFHRQDMHNDGUDSRGQLMHWLUDGRVWMDGERORYH
VDPRGRRGUHHQRJVWXSQMD
0
HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0
LVPRQLWD2QRWRWUDLPRMHVYH
0
QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1
DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1
DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1
DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1
DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1
DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1
DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1
HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1
HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1
HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1
HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1
HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1
HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1
HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1
HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1
HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1
LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1
LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
0
HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0
LVPRQLWD2QRWRWUDLPRMHVYH
0
QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1
DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1
DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1
DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1
DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1
DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1
DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1
HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1
HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1
HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1
HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1
HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1
HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1
HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1
HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1
HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1
LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1
LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
0
HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0
LVPRQLWD2QRWRWUDLPRMHVYH
0
QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1
DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1
DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1
DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1
DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1
DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1
DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1
HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1
HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1
HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1
HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1
HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1
HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1
HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1
HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1
HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1
LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1
LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
0
HXVREQRVHXSR]QDWL]QDLVSR]QDWLNROLNRVPRMHGQLGUXJLPDVWUDQL
0
LVPRQLWD2QRWRWUDLPRMHVYH
0
QRJRWRJDPRHPRSURLWDWLQDOMXGVNRPOLFX
1
DMEROMHVUHGVWYR]DRVOREDDQMHVWUDKDRGOMXGLMHSR]QDYDQMHOMXGL
1
DMEROMLQDLQGDOMXGH]DLQWHUHVLUDPR]DVHEHMHELWL]DLQWHUHVLUDQ]DQMLK
1
DMEROMLREQRYLWHOMLNRMHMHVYLMHWLNDGDYLGLRVXRQLNRMLSRLQMXNRGVDPLK
VHEH
1
DMYHDNULYLFDOMXGLMHXWRPHWRVHXVYDNRPWUHQXWNXPRJXLQHPRUDMX
RNUHQXWL1DMYHDQHVUHDOMXGL]DSUDYRVHVDVWRMLXWRPHWRVHQRJDPDL
UXNDPDPRUDMXRSLUDWLLRGXSLUDWLRNULNRMLQRVH
1
DPDVXGDQDVYLHQRLNDGDSRWUHEQLUD]XPQLOMXGLOMXGLNRMLYLHQH
YMHUXMXXDUREQXPROMXGVNRJEDMDQMDWRMHVWEUEOMDQMDLOLNDNRGDVH
L]UD]LPUHWRULNHGDNOHWDNYLOMXGLNRMLLPDMXVPLRQRVWLGDEXGXGRVOMHGQLSR
VYDNXFLMHQXNRML]QDMXWRKRH
1
DHRYMHDQVWYRQLMHXRSHWDNRPDWHULMDOLVWLNRNDNRVHWRVWDOQRWYUGLX
QHUD]XPQLPQDNODSDQMLPD3UHPDRQRPHNDNRVDPXSR]QDROMXGHMDVQRPL
MHGDPHXQMLPDLPDSXQRYLHLGHDOQRJKWLMHQMDQHJRWRGROD]LGR
L]UDDMD
1
HHPRVHQLNDGGRYROMQRQDXLWLGDVYLOMXGLLYHNDRGDQLWNRQH]QD
1
HNXM]ODVYRPEOLQMHPXGRNRQEH]VWUDKDERUDYLNRGWHEHLVDXYDM
UD]ERULRSUH]
1
HPRHELWLWDNRUDYLKLUXQLKVWDEDODLOLLYRWLQMDNDRWRPRHELWLUDYLK
LUXQLKOMXGL
1
HPRHSRSUDYLWLOMXGHGUXJDLMHQHJRLKGDLKSULNDHRQDNYLPDNDNYL
MHVX
1
HNDWHERJXYD]OLKDGREULKVHVDPXYDM
1
HNLOMXGLHOHXYLMHNEOLVWDWLLDNRQHPDMXSRMPD
1
HNLVHOMXGLSUHGGUXJLPDSUDYHWRMHPRJXHPDQMLPDNDNRELRVWDOLYHL
RGQMLK
1
HNLVXOMXGLNDRYRHXSRHWNXVXVODWNLSRVOLMHVHSRNYDUH
1
HPDQLMHGQRJVWYRUHQMDNRMHQLMHLURGXVWRERP
1
LMHGRYROMQRJRYRULWLRVWYDULWUHEDJRYRULWLOMXGLPD
1
LVDPXVWDQMXVKYDWLWLURGOMXGVNLRWNXGPXWDNRPDOR]GUDYDUDVXLYDQMD
GDVHWDNREOHVDYRMDYQRVUDPRWL'RGXHVYDNLPGDQRPSULPMHXMHPVYH
MDVQLMHNROLNRMHEXGDODVWRGUXJHVRERPPMHULWL2QRWRPHQDMYLHSHHWR
VXJUDDQVNLRGQRVL
1
LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2
OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2
QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3
RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3
RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3
RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3
RVWRMLHWLULYUVWHOMXGL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
3
RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
3
RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3
RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3
UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
6
DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6
DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6
DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6
DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6
PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
6
DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6
DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6
DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6
DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6
PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
3
UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
3
RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3
RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3
RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
1
LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2
OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2
QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3
RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3
RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3
RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3
RVWRMLHWLULYUVWHOMXGL
1
LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2
OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2
QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3
RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3
RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3
RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3
RVWRMLHWLULYUVWHOMXGL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
3
RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
3
RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3
RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3
UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
6
DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6
DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6
DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6
DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6
PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
6
DGDQMHVWDQMHRYMHDQVWYDDSVROXWQRQHPRJX]DPLVOLWLNDRRQRSUL
NRMHPXELPRJORRVWDWLDSVROXWQRJDQHPRJX]DPLVOLWLNDRFLMHORL
SRVOMHGQMHQMHJRYRRGUHHQMH8VDGDQMHPPRMDGXDQHPRHXKYDWLWL
PMHVWDQLWLPRHMHGDQDVPLURYDWLRQRMHQHRGROMLYRRGELMD]DEXGXLPL
EROMLPQH]DXVWDYOMLYRLGHFLMHOLPRMLYRW
6
DPRGUXJLOMXGLPRJXLVSXQLWLQDLYRW$NRVPRPXPLMHGLQLVDGUDMRQ
RVWDMHSUD]DQ
6
DPRNRGLYRWLQMDPRHPRELWLVLJXUQLGDHELWLEROMHWRVPRPLEROML
SUHPDQMLPD.RGOMXGLWRQLMHVOXDMYHHVWRREUQXWR
6
DPRPDOLEURMOMXGLLYL]DSUDYRXVDGDQMRVWLYHLPDVDPRLPDQDPMHUX
MHGQRPLVWLQVNLLYMHWL
6
PHWDOLVXPHPRMLEOLQMLJRGLQDPD'ROD]HLSRVMHXMXRYMHNNDGDWR
QMLPDQDMEROMHRGJRYDUD
3
UHYHOLNLEURMOMXGLQHHOLVKYDWLWLGDVHVWYDUQDNRPXQLNDFLMDWHPHOMLQD
UHFLSURFLWHWX3UYRVXOMXGLUDVWDYOMDOLDWRPVDGDDWRPUDVWDYOMDOMXGH
3
RWUHEQLMHMHSURXDYDWLOMXGHQHJRNQMLJH
3
RWLLOMXGHQDYUOLQHPRGDHLKVWYDUQRSURQDLXVHEL
3
RVWRMHVLJXUQROMXGLNRMLVXVUHWQLWRQLVXVYRMLYODVWLWLYMHURYQLFL
x HWYUWLNDXWYRMHMHPRMHDPRMHMHPRMHWRVX]ORWYRUL
x WUHLNDXPRMHMHWYRMHDWYRMHMHPRMHWRVXSRERQLL
x GUXJLNDXPRMHMHWYRMHDWYRMHMHWYRMHWRVXQHXNL
x SUYLNDXPRMHMHPRMHDWYRMHMHWYRMHWRVXSURVMHQL
1
LWDWROMXGLSURQDOD]HQLMHORHVDPRRQRWRRQLRGWRJDQDSUDYH
2
OMXGLPDPLVOLPQDMJRUHSDWDNRLRVHELDMDVHULMHWNRYDUDP
2
QRWRLYRWLQLYULMHGQLPLYOMHQMDVXVUHWLVXVOMXGLPD
3
RH]LMDYMHUDXOMHSRWXYMHUDXOHJHQGXRSWLFLNRMDQDVPRHSUHQLMHWLX
GDOHNHQHSR]QDWH]HPOMHJGMHVXOMXGLVUHWQLLPXGULJGMHVXVYODGDOLVXURYX
GLYOMLQXQDUDYLJGMHVXVSR]QDOLWR]QDLRYMHQRVWJGMHSRWXMXPLULPU]H
RUXMHJGMHWUDMHRQDMWUHQXWDN]DNRMLELVHYULMHGLORURGLWLL]DNRMLELRYMHN
SRHOLRGDSRWUDMHXYMHQRVW
3
RQHNDGPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
3
RVWRMHGYLMHRVQRYQHYUVWHSR]QDWLKOMXGLRQLNRMH]QDPRLRQLNRMHEL
WUHEDOL]QDWL3RVWRMHOMXGLNRMLVXWDNREH]QDDMQLGDQHPDMXQLORLKQL
GREULKVWUDQD
3
RVWRMLHWLULYUVWHOMXGL
6
YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6
YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6
YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6
YLVXOMXGLVDPRSUDKLSHSHR
6
YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8
SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9
HLQDOMXGLMHORD
9
HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9
HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
9
HOLNLPOMXGLPDVXGLYULMHPHSURVMHQLPDRNROLQD
9
LGLPQHNHOMXGHQHJRYRUHPLQLWD1HSUDYHPL]QDNRYH3RUHGRLMX
NRMHQLWDQHNDXMDLKUD]XPLMHP
=
DSUDYRPLQHNRULVWLQLWDWRNRULVWLVDPRPHQLYHRQRWRNRULVWLGUXJLP
OMXGLPD]DMHGQLFLGUXWYX
LYLPRXYUHPHQXXNRPOMXGLQH]QDMXWRKRHDOLLQHVYHGDWRGRELMX
p
'REURMHNDGQDURGSUHGVWDYOMDMXSRMHGLQFLDQHREUDWQR
,
]QDGQDURGDMHOMXGVNRVW
.
DGDVHQDURGQRVWYHX]GLJODQDUDQJERDQVWYDRQGDMHQDVDWXOMXGVNH
SDPHWLRWNXFDODSRQR
1
DGQDURGRPQHLPDVXYHUHQD
1
DURGMHYHLRG$ODKD
1
DURGMHYHOLNNDGGDMHYHOLNHOMXGH
1
HPD]HPOMHEH]QDFLRQDOQHRVQRYHEH]L]UD]LWHGXHEH]]DMHGQLNRJ
PRUDOQRJSHDWDLWUDGLFLMH
2
GQDMYHHJVYRJVLQDQDURGMHMRYHL3RQHNDGVHXJODVXQDURGDXMH
JUPOMDYLQDQHEHVDXWQMDQDURGDMHRSRPHQDNUDOMHYLPD
6
YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6
YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6
YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6
YLVXOMXGLVDPRSUDKLSHSHR
6
YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8
SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9
HLQDOMXGLMHORD
9
HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9
HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
9
HOLNLPOMXGLPDVXGLYULMHPHSURVMHQLPDRNROLQD
9
LGLPQHNHOMXGHQHJRYRUHPLQLWD1HSUDYHPL]QDNRYH3RUHGRLMX
NRMHQLWDQHNDXMDLKUD]XPLMHP
=
DSUDYRPLQHNRULVWLQLWDWRNRULVWLVDPRPHQLYHRQRWRNRULVWLGUXJLP
OMXGLPD]DMHGQLFLGUXWYX
LYLPRXYUHPHQXXNRPOMXGLQH]QDMXWRKRHDOLLQHVYHGDWRGRELMX
p
'REURMHNDGQDURGSUHGVWDYOMDMXSRMHGLQFLDQHREUDWQR
,
]QDGQDURGDMHOMXGVNRVW
.
DGDVHQDURGQRVWYHX]GLJODQDUDQJERDQVWYDRQGDMHQDVDWXOMXGVNH
SDPHWLRWNXFDODSRQR
1
DGQDURGRPQHLPDVXYHUHQD
1
DURGMHYHLRG$ODKD
1
DURGMHYHOLNNDGGDMHYHOLNHOMXGH
1
HPD]HPOMHEH]QDFLRQDOQHRVQRYHEH]L]UD]LWHGXHEH]]DMHGQLNRJ
PRUDOQRJSHDWDLWUDGLFLMH
2
GQDMYHHJVYRJVLQDQDURGMHMRYHL3RQHNDGVHXJODVXQDURGDXMH
JUPOMDYLQDQHEHVDXWQMDQDURGDMHRSRPHQDNUDOMHYLPD
6
YLELUDGLMHSUHREUDWLOLGLRVYLMHWDQHJRVDPLVHEH
6
YLVXOMXGLGRQHNOHVNORQLVPDWUDWLL]RSDHQRVWRQRWRQHUD]XPLMX
6
YLVXOMXGLMHGQDNLSRVYRMLPGDURYLPDVDPRXYMHWLLQHUD]OLNX
6
YLVXOMXGLVDPRSUDKLSHSHR
6
YLVXOMXGLVSUHPQLXLQLWLQHYMHURMDWQRDNRVXXJURHQLQMLKRYLLGHDOL
WROMXGLYLHSODQVNLSRVWXSDMXWRLKVOXDMQRVWHILNDVQLMHPRHSRJRGLWL
7NRMHRGOXLRLQLWLGREURQHVPLMHRHNLYDWLGDHPXOMXGL]ERJWRJD
VNODQMDWLNDPHQMHVSXWDYHPRUDELWLVSUHPDQQDWRGDHPXSRVWDYOMDWL
GRGDWQR
8
SR]QDMOMXGH=QDOLXRSHNDNRXVWYDULL]JOHGDOLFHWYRMHJEOLQMHJ"
9
HLQDOMXGLMHORD
9
HLQDOMXGLQHSR]QDMHVHEHQLWLQH]QD]DVYRMHVNULYHQHPRJXQRVWL
8]URFLWDNYRPRGQRVXSUHPDVHELVDPRPHQDOD]HVH]DRELODHQMXGUXWYHQLK
QDJUDGDLSUL]QDQMDGUXWYHQLPSUHGUDVXGDPDLGUXWYHQLPVWHUHRWLSLPD
6WRJDPQRJLRGXVWDMXRGSXWDNDNWXDOL]DFLMLPLUHVHVDVXGELQRPL
GR]YROMDYDMXGDSURSDGDQMLKRYWDOHQWLGRPHWL
9
HOHJUDDQLVXOMXGLNRMLVXVHVDVHODSUHVHOLOLXJUDGNDNRELWHNRUDGLOLGD
VHMHGQRPL]JUDGDPRJXYUDWLWLQDVHOR
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VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3
RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
S
UDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
p
2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
.
DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2
GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2
GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p
'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p
1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p
2IHQ]LYQRVWGDDJUHVLYQRVWQH
2
IHQ]LYQRVWXYDDYDVXSDUQLND
o
0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p
6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
p
2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
.
DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2
GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2
GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p
'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p
1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p
2IHQ]LYQRVWGDDJUHVLYQRVWQH
2
IHQ]LYQRVWXYDDYDVXSDUQLND
o
0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p
6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
S
UDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
p
3UDNVDMHSRVOMHGQMLNULWHULMLVWLQH
3
UDNVDPRUDELWLJUDHQDQDGREURMWHRULML
8
SUDNVLMHVWDOQL]DGDWDNRQDMNRMLVHVWDOQRQHREDYOMD
8
YLGRGYRMHQRGSUDNVHRVWDMHQHGMHORWYRUDQ
p
1HRSWXXMSULOLNHNDGVLVDPX]URNRPVYRMHEROL
p
'DQHPDVMHQHWNRELPXELRSUDWLODF"
p
*GMHVX]ODWQHSWLFHOMXGVNLKVQRYDSUHNRNRMLKVHWREH]EURMQLKPRUDL
YUOHWQLKSODQLQDGRQMLKGROD]L"
0
LVPRJUDDRGNRMHVHSUDYHVQRYLLQDPDOLLYRWQDPMHVQRP
]DRNUXHQ
1
HPRHVHRHNLYDWLGDYHLPDPRVOLNXXSDPHQMXNRMDELQDPRPRJXLOD
GDVDVWDYLPRGRJRGRYWLQHL]VQRYD6QRYLVHUD]YLMDMX]DYULMHPH
VD]ULMHYDQMD
1
HPRMPLVOLWLGDVLVLURPDDQ]DWRWRWLVHQLVXRVWYDULOLVQRYLXLVWLQX
VLURPDDQMHRQDMWNRQLNDGDQLMHLPDRVQRYH
1
LWNRQHVDQMDRQRWRJDVHQHWLH
2
QRRHPXQHPRHPRVDQMDWLQLMHVWYDUQR2QRWRVDQMDPRVDPLRVWDMH
VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3
RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
p
3UDNVDMHSRVOMHGQMLNULWHULMLVWLQH
3
UDNVDPRUDELWLJUDHQDQDGREURMWHRULML
8
SUDNVLMHVWDOQL]DGDWDNRQDMNRMLVHVWDOQRQHREDYOMD
8
YLGRGYRMHQRGSUDNVHRVWDMHQHGMHORWYRUDQ
p
1HRSWXXMSULOLNHNDGVLVDPX]URNRPVYRMHEROL
p
'DQHPDVMHQHWNRELPXELRSUDWLODF"
p
*GMHVX]ODWQHSWLFHOMXGVNLKVQRYDSUHNRNRMLKVHWREH]EURMQLKPRUDL
YUOHWQLKSODQLQDGRQMLKGROD]L"
0
LVPRJUDDRGNRMHVHSUDYHVQRYLLQDPDOLLYRWQDPMHVQRP
]DRNUXHQ
1
HPRHVHRHNLYDWLGDYHLPDPRVOLNXXSDPHQMXNRMDELQDPRPRJXLOD
GDVDVWDYLPRGRJRGRYWLQHL]VQRYD6QRYLVHUD]YLMDMX]DYULMHPH
VD]ULMHYDQMD
1
HPRMPLVOLWLGDVLVLURPDDQ]DWRWRWLVHQLVXRVWYDULOLVQRYLXLVWLQX
VLURPDDQMHRQDMWNRQLNDGDQLMHLPDRVQRYH
1
LWNRQHVDQMDRQRWRJDVHQHWLH
2
QRRHPXQHPRHPRVDQMDWLQLMHVWYDUQR2QRWRVDQMDPRVDPLRVWDMH
VDQ2QRWRVDQMDPR]DMHGQRSRVWDMHVWYDUQRVW
3
RND]LYDQMHSXWDNRMLPGROD]LPRGRQHNHVSR]QDMHGRYROMQRMHGDGRNDH
NDNRRQDQLMHXURHQD
S
UDNVDSULOLNHVMHQDVQRYLVWDYVWLGVXGELQD
p
2GOXNHOHHQDGQXWYRMLKPHQWDOQLKSURFHVD
.
DGVHQDHPXQHPRJXRMVLWXDFLMLMDRQGDGRQRVLPRGOXNXGDMHEROMH
XLQLWLELORWRQHJRQLWD
2
GOXDQRYMHNHVNOMXHPQD]DYUWDQMDXLQLWLYLHQHJRQHRGOXDQV
LWDYRPNXWLMRP]DDODW
2
GOXQRVWXQHVUHLMHXYLMHNSRODSXWDGRVSDVD
p
'REUHRGQRVHSRVWLHQDMEUHDNRVHJUDGLNDRGDLKYHLPD
p
1HPRMPLVDPRRGREUDYDWLPLVOLVYRMRPJODYRP
p
2IHQ]LYQRVWGDDJUHVLYQRVWQH
2
IHQ]LYQRVWXYDDYDVXSDUQLND
o
0RGDHWHNRXRLWLRSDVQRVWRVLPDNRQLVLRVREQRRWHHQ
p
6YLMHWXVYRMRMLYRMVWYDUQRVWLMHFDUVWYROMXGVNHRVREQRVWLDQHUD]XPD
NRMLPDNROLNRJRGRQELRNRULVWDQLSDNQLMHVDPRYMHN
6
DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6
DQMHVOLNDVPUWL
6
DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6
DQQDGRNQDXMHVXNREHVYMHVWL
6
QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6
YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
p
DUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p
'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p
$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
p
6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
DUPWYUGQMDYROMD]DGDD
6
WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
6
WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o
1HERMVHQHXWHSRVWLGMHWL
p
,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2
VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6
WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o
1HERMVHQHXWHSRVWLGMHWL
p
,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2
VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6
WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
DUPWYUGQMDYROMD]DGDD
p
6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
p
DUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p
'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p
$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
6
DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6
DQMHVOLNDVPUWL
6
DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6
DQQDGRNQDXMHVXNREHVYMHVWL
6
QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6
YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
6
DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6
DQMHVOLNDVPUWL
6
DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6
DQQDGRNQDXMHVXNREHVYMHVWL
6
QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6
YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
p
DUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p
'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p
$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
p
6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
DUPWYUGQMDYROMD]DGDD
6
WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
6
WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o
1HERMVHQHXWHSRVWLGMHWL
p
,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2
VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6
WDYRPR]QDDYDPRSVLKLNHVDGUDMHXVPMHUHQHFLOMX1DLQD]RULSRVWDMX
XQLIRUPLUDQL9HLQDVWDYRYDMHVYMHVQRLOLQHVYMHVQRVDJUDHQDQDQHNRM
VHQWHQFL
o
1HERMVHQHXWHSRVWLGMHWL
p
,OLVWYDUDMVYRMXVXGELQXLOLHMHGRELWLJRWRYX
2
VXGELQLQHJRYRUHQLNDGRQLNRMLPDMHGREUR
6
WDYLUDVSRORHQMHQLVXXYLMHNSURGXNWLWYRMHYROMH3ULPMHU]DWRMHPDVRYQD
VXJHVWLMD
DUPWYUGQMDYROMD]DGDD
p
6WDYVHRVODQMDQDQDMPDQMDPRJXDVD]QDQMDLVNXVWYRQDHORLDIHNWH
p
DUPMHQHYLGOMLYGLROMHSRWHEH]NRMHJQLWNRQHPRHELWL]DLVWDOLMHS
DUPQDLQNDNRRYMHNNDHGDDGDPXQLMHSRVWDYOMHQRRGUHHQRSLWDQMH
DUPMHQHVYMHVQRREHDQMH
p
'RND]XMDOLDNRWYUGLPRUDLGRND]DWL
p
$NRMDWHQHXLQLPWNRH$NRWRQHXLQLPRGPDKNDGX"
RYMHNQLMHVYMHVQRELHVDVORERGQRPYROMRPPRJXQRXVORERGQRJ
RGOXLYDQMDLRGJRYRUQR]DVYRMHSRVWXSNHGUXJLQHGLMHOHWDNYRPLOMHQMDL
VPDWUDMXGDRYMHNSRVMHGXMHSRVHEQDVYRMVWYRKWLMHQMHLOLYROMX0HXWLP
VYDWHRULMDJRYRULSURWLYVORERGQHYROMHVYDLVNXVWYDSRND]XMHGDRQD
SRVWRML1DDMHOLQRVWXPQRJRHPXXQDPDYHXQDSULMHGRGUHHQD
*HQHWVNRQDVOMHHREDMXURGLWHOMDLRGJRMNRMLVPRSULPLOLSDLQDDSRVHEQD
GUXWYHQDLNXOWXUQDRNROLQDVYHWRREOLNXMHQDNDUDNWHUWHXPQRJRHPXL
QDXEXGXQRVW9HOLNLGLRVYDNLGDQMLKDNWLYQRVWLQDHJLYRWDXYMHWRYDQMH
LREDYOMDQDXWRPDWVNLSXWHPQLLKPRGDQLKVUHGLWDWHEH]VYMHVQLKRGOXNDV
QDHVWUDQHEH]QDG]RUDLOLXVPMHUDYDQMDRYMHNRYDERUED]DRVORERHQMH
QHSURL]OD]LL]QMHJRYHYROMHGDEXGHVORERGDQYHRQDSUHGVWDYOMDWHQGHQFLMX
GDL]EMHJQHLOLSREMHJQHRGDYHU]LYQLKSRGUDDMDRNROLQHLOLLGDYHU]LYQH
6
DQMHSXSDQDYUSFDVNRMRPMHLQGLYLGXDSRYH]DQDVDVYHPLURP
6
DQMHVOLNDVPUWL
6
DQMH]DRYMHNDLVWRNDRLQDYLMDQMH]DVDW
6
DQQDGRNQDXMHVXNREHVYMHVWL
6
QRYLVXVWYDUQRVWLNRMHQHHOH]DYULWLDVWYDUQRVWLVXVQRYLNRMLVX]DYULOL
6
YRMHHPRVQRYHPRLRVWYDULWWHNNDGDVHRGOXLPRSUREXGLWL
WRVHQHPRHVDQMDWLQHVDGUDYDVWYDUQRVW8]DOXGVHERMLPRVQRYD
QDMJRULVDQQLMHQLWDXXVSRUHGELVDLYRWRP
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'
REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'
REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*
GMHSRVWRMLYROMDSRVWRMLLSXW
+
WMHWLXWRPHMHLVWDXPMHWQRVW
.
DGLPDYROMHLPDLQDLQD
.
DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1
DMYDQLMLNRWDMHYROMD
1
HSRVWRMHNUDGOMLYFLYROMH
1
HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2
GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2
QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3
RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3
UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3
UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3
XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6
QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6
QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6
YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6
YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6
YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'
REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'
REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*
GMHSRVWRMLYROMDSRVWRMLLSXW
+
WMHWLXWRPHMHLVWDXPMHWQRVW
.
DGLPDYROMHLPDLQDLQD
.
DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1
DMYDQLMLNRWDMHYROMD
1
HSRVWRMHNUDGOMLYFLYROMH
1
HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2
GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2
QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3
RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3
UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3
UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3
XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6
QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6
QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6
YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6
YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6
YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'
REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'
REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*
GMHSRVWRMLYROMDSRVWRMLLSXW
+
WMHWLXWRPHMHLVWDXPMHWQRVW
.
DGLPDYROMHLPDLQDLQD
.
DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1
DMYDQLMLNRWDMHYROMD
1
HSRVWRMHNUDGOMLYFLYROMH
1
HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2
GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2
QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3
RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3
UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3
UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3
XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6
QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6
QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6
YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6
YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6
YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
RNROLQH%RUEDSURWLYYODGDRUJDQL]LUDQLKUHOLJLMDHNRQRPVNLKVXVWDYD
IRUPDOQRJRGJRMDLREUD]RYDQMDURGLWHOMDLLGHRORJLMDXVWYDULMHERUEDSURWLY
DYHU]LYQHRNROLQHLNRQWUROLUDQMDRYMHNDWDNYRPRNROLQRP
RYMHNVYHPRHVDPRDNRKRH
RYMHNDQMHJRYDYROMDLQLYHOLNLPLPDOLP
YUVWRPYROMRPVYHVHPRHSRVWLL
'
REUDYROMDMHYUHGQLMDRGVYDNRJXVSMHKD
'
REUDYROMDVDLQMDYDSULMHNRSRWUHEDQXYMHWVDPHGRVWRMQRVWLGDRYMHN
EXGHVUHWDQ
*
GMHSRVWRMLYROMDSRVWRMLLSXW
+
WMHWLXWRPHMHLVWDXPMHWQRVW
.
DGLPDYROMHLPDLQDLQD
.
DRWRVHQHNROLNRPLOLJUDPDLVWRJDGUDJRFMHQDUDGLXPDGRELYD
QDMVORHQLMRPPHKDQLNRPLNHPLMVNRPSUHUDGRPVWRWLQDWRQDVLURYHUXGH
WDNRVHSRVOLMHRJURPQRJQDSRUQRJVWYDUDODNRJOLWHUDUQRJUDGDNULVWDOL]LUDMX
LVWHPLVOLLIRUPXODFLMH
1
DMYDQLMLNRWDMHYROMD
1
HSRVWRMHNUDGOMLYFLYROMH
1
HPDWDMQHXOMXGVNRPVWYDUDQMX9ROMDSUDYLRYRXGR1RLSDNQHSRVWRML
LVWLQVNRVWYDUDQMHEH]WDMQH$NRVYLSRUD]LMHGQDNRRGMHNXMXVWYDUDODFMH
]QDRSRQRYLWLVOLNXVYRMHJYODVWLWRJLYRWDRPRJXLYLGDRGMHNQHMDORYD
WDMQDNRMDMHXQMHPX
2
GMHGQHLVNUHQDVWDMXSRDULQDVYHVWUDQH
2
QRWRMH]DYROMXWRSORWDWRMH]DVD]QDQMHVYMHWORVW
3
RUD]QRMHNDGXLYRWXSRMHGLQFDSULMHNORQHGXKQHJRWLMHOR
3
UDYDMHRYMHNRYDYULMHGQRVWQH]DYLVLRGVQDJHQMHJRYDUD]XPDYHRG
VQDJHQMHJRYHYROMH
3
UHPDPRMHPPLOMHQMXHQHUJLMDMHSUYDLMHGLQDOMXGVNDYUOLQD
3
XWRGWLVXXPLOMDSRLQMHSUYLPNRUDNRP
6
QDJDQHSURL]OD]LL]WMHOHVQLKVSRVREQRVWL2QDSRWMHHRGQHVORPOMLYHYROMH
6
QDJXYROMHVODELKQD]LYDPRVYRMHJODYRVW
6
YDNLMHSRHWDNODJDQDQDSRVOMHGQMHVHVWHSHQLFHQDMWHHLYUORULMHWNR
SHQMHPR
6
YDNLMHYHOLNLXVSMHKWULMXPIXSRUQRVWL
6
YDNRJGDQDSRQHVLNRWDULFX]HPOMHQDMHGQRPMHVWRLVDJUDGLWHSODQLQX
6
YDWNRLPDVYRMXYROMX
6
YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7
DMQDMHPRLXVDPRMYROML
7
HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7
HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7
NRKRHPRHWNRQHHPRUD
8
VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9
ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9
ROMDMHQDSUHGDNLQWHOHNWD
9
ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9
ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9
ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9
ROMDRVOREDD
9
ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9
ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
p
RYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.
DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p
3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6
YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7
NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
6
YDWNRLPDVYRMXYROMX
6
YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7
DMQDMHPRLXVDPRMYROML
7
HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7
HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7
NRKRHPRHWNRQHHPRUD
8
VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9
ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9
ROMDMHQDSUHGDNLQWHOHNWD
9
ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9
ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9
ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9
ROMDRVOREDD
9
ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9
ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
p
RYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.
DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p
3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6
YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7
NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
6
YDWNRLPDVYRMXYROMX
6
YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7
DMQDMHPRLXVDPRMYROML
7
HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7
HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7
NRKRHPRHWNRQHHPRUD
8
VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9
ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9
ROMDMHQDSUHGDNLQWHOHNWD
9
ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9
ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9
ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9
ROMDRVOREDD
9
ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9
ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
p
RYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.
DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p
3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6
YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7
NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
6
YDWNRLPDVYRMXYROMX
6
YLPRHPRNRULVWLWLVYRMXSVLKXLVYRMHWLMHORNDNRELVPRSRVWLJOLRQRWR
HOLPRQRSUYLMHXYMHWGDEULQRRGDEHUHPRVYRMHFLOMHYHLVKYDWLPRFLMHQX
NRMRPHPRSODWLWLXVSMHKRYMHNRYDMHYROMDPRQDSDLDNRQHPRH
SRPDLEUGDPQRJHMRMVHVWYDULYDQMVNRJVYLMHWDQHPRJXRGXSULMHWL
7
DMQDMHPRLXVDPRMYROML
7
HNRMHXOLWLSDPHWRQRPHNRMLQHPDYROMHDOLMRMHWHHXOLWLYROMXRQRPH
NRMLQHPDSDPHWL
7
HDNMHSRHWDNSRQDMHHGHVHWSXWDNRULVQLMLRGODNRJSRHWND
7
NRKRHPRHWNRQHHPRUD
8
VYDNXMHQDNDQXXVDHQNRPDGLUDGRVWLVYRMVWYHQHELLPDEH]NRMHYROML
QHUDVWXNULOD
9
ODVWVHLVWLQDPRHSUHQLMHWLDOLQHLYROMD
9
ROMDMHQDSUHGDNLQWHOHNWD
9
ROMDMHVWYDUMDNLKHOMDVWYDUVODELK
9
ROMDMHWDNRMDSRNUHHVYMHWRYHRQDMHQDMYLLREOLNPHQWDOQHHQHUJLMH
9
ROMDMHWHQMDJGMHMHL]YMHVQRQHVDPRRQR]DLPVHWHLQHJRMHL]YMHVQR
LWRGDHVHWRPRLSRVWLL
9
ROMDRVOREDD
9
ROMDSURWMHHNUR]OMXGVNRKWLMHQMHLQDSODYOMXMHJDNDR1LOSXVWLQMX
9
ROMDVHSURVWLUHLUHQHJRUD]XPSDMH]DWRX]URNSRJUHDND
p
RYMHNSRVMHGXMHSRVHEQRVYRMVWYRYROMX0HXWLPVYDWHRULMDJRYRUL
SURWLYVORERGQHYROMHPHXWLPVYDLVNXVWYDSRND]XMHGDRQDSRVWRML
.
DNRMHPRJDR".DNRMHVPLR".DNRMH]QDR"
p
3RMDP]DGDHMHELWDQVDVWDYQLGLRRYMHNRYRJELWNDMHURYMHNEH]]DGDH
QHSRVWRML
6
YDND]DGDDNRMXRYMHNPRHLPDWLXRNYLUX]DMHGQLFH]DSUDYRMH
VOXERYDQMH
7
NRVHRVMHDSUHYHOLNLPREDYLWLQHNXPDOX]DGDXSUHPDOHQMHGDELVH
]DGXLRYHOLNLP]DGDFLPD
9,-(7/$,7$01$675$1$80$
6
9,-(7/$,7$01$675$1$80$
6
9,-(7/$,7$01$675$1$80$
6
9,-(7/$,7$01$675$1$80$
6
.216758.7,91267,'(6758.7,91267
%
RJRYLSRPDXUDGQLPD
DNWLYQRVWDPELFLR]QRVW
%
OMHVQLDQHNDGUXJLJUPH
p
$NRDVQRUDGLQHNDVYL]QDMX
$
NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
$
NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$
NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$
NRQHJULMHLRELQRQHUDGL
$
NRHOLQDSUHGRYDWLVODLVH
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$
NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$
NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$
NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$
NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$
NRQHWRSUHNRYROMHUDGLQLWDQLMHWDNRODNRGDQHELELORWHNR
$
NRVLSDOMLYQDNUDMXNDRQDSRHWNXVSULMHLWHQHXVSMHK
$
NRQHWRSUHNRYROMHUDGLQLWDQLMHWDNRODNRGDQHELELORWHNR
$
NRVLVSRVREDQQHRHNXMNUHDWLYDQSRVDR
$
NRQHWRHOLWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$
NRVLSDOMLYQDNUDMXNDRQDSRHWNXVSULMHLWHQHXVSMHK
$
NRUDGQHEXGHOMXGLPD]DQLPOMLYLL]YRUUDGRVWLLERJDWVWYDQLNDNYD
LQGXVWULMDUD]RQRGHQHHUDVWMHUDWLVLYXLGRVDGQXGRNROLFX
$
NRVHEDYLVDPRVLWQLFDPDQLNDGDQHHRVWYDULWLYHOLNDGMHOD
$
NRUDGLQHWRNRULVQRQDNUDMXLPDSUDYRGDVHWLPHLSRKYDOL
$
NRVDPQHJRULQHPRHGUXJHXSDOLWL
$
NRUDGLSUDYRQHEULQLVH]DULMHL]OLK
$
NRUDGLSUDYRQHEULQLVH]DULMHL]OLK
$
NRVDPQHJRULQHPRHGUXJHXSDOLWL
$
NRUDGLQHWRNRULVQRQDNUDMXLPDSUDYRGDVHWLPHLSRKYDOL
$
NRVHEDYLVDPRVLWQLFDPDQLNDGDQHHRVWYDULWLYHOLNDGMHOD
$
NRUDGQHEXGHOMXGLPD]DQLPOMLYLL]YRUUDGRVWLLERJDWVWYDQLNDNYD
LQGXVWULMDUD]RQRGHQHHUDVWMHUDWLVLYXLGRVDGQXGRNROLFX
$
NRVLVSRVREDQQHRHNXMNUHDWLYDQSRVDR
$
NRQHWRHOLWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$
NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$
NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$
NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$
NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$
NRHOLQDSUHGRYDWLVODLVH
$
NRQHJULMHLRELQRQHUDGL
$
NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$
NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$
NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
p
$NRDVQRUDGLQHNDVYL]QDMX
%
OMHVQLDQHNDGUXJLJUPH
DNWLYQRVWDPELFLR]QRVW
%
RJRYLSRPDXUDGQLPD
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.216758.7,91267,'(6758.7,91267
%
RJRYLSRPDXUDGQLPD
DNWLYQRVWDPELFLR]QRVW
%
OMHVQLDQHNDGUXJLJUPH
p
$NRDVQRUDGLQHNDVYL]QDMX
$
NRLYLVDPR]DVYRMUDGLOLVDPR]DVYRMXRELWHOMGRVDGDQVLLUDQMLY
$
NRQDSUDYLJUHNXLQHLVSUDYLMHUDGLGUXJXJUHNX
$
NRHOLQHWRMHPRJXHRVWYDULWLDQLWDQHSRGX]LPDUDDRWURY
$
NRQHJULMHLRELQRQHUDGL
$
NRHOLQDSUHGRYDWLVODLVH
$NRQHPRHRGEDFLWLRQRWRQHYDOMDSRNXDMEDURGYRMLWLRGRQRJWR
YDOMD
$
NRHOLLPDWLXVSMHKDXELORNRMHPSRVOXPRUDXQMHJDYMHURYDWLLVKYDDWL
JDR]ELOMQR
$NRQHHWLVHELWNRHWLLDNRQHVDGDDNDGD"
$
NRWRUDGLUD]ERULWRUDGLLSD]LQDVYUHWDN
$
NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
$
NRVLXQHHPXPDMVWRUPRHSRQHNDGEH]WHWH]DERUDYLWLSUDYLOD
$
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3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
EURMDRQLKNRMLQHSRND]XMX]QDNRYHEROHVWL6SRWSXQRPVLJXUQRX
PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
GXHYQDEROHVWGRLVWDSRMDYLODSRSXVWLOHVXVWYDUDODNHVSRVREQRVWL
0
LVHGDQDVQHPRHPRQDXGLWLJHQLMDOQRVWLDUKLWHNWDDOLGXEOMLP
SURPLOMDQMHPGROD]LPRGR]DNOMXNDGDMHWDLVOLQHWYRUHYLQHQHUDFLRQDOQL
SRGXKYDWLNRMHVXSURX]URLOHVPUWWLVXHOMXGHGDELMHGDQQHUD]XPDQ
WLUDQLQLQVDPLOLQDMHHXGUXWYXQHGXQRUWYRYDQLKRVREDGRELR
1
HNLVXVWYDUDRFLXNDVQLMHPLYRWXELOLSVLKRQHXURWLDUL'DQDV]QDPRGDVH
NDRX]URNSVLKLNLPSRUHPHDMLPDQDMYLHMDYOMDODNDRSRVOMHGLFDQDSRUQRJ
UDGDLVWYDUDQMD
0
DWHPDWLNLJHQLMLXJODYQRPQHPDMXYHOLNLNYRFLMHQWLQWHOLJHQFLMHNDRWRMH
WRVOXDMNRGPX]LNLKLOLNRYQLKVWYDUDODFD
'
RNMHRELQRPRYMHNXQMHJRYDVD]QDMQDPRVYMHWLOMNDNRMDPXRVYMHWOMDYD
SXWJHQLMDOQRPMHRQDVXQFHNRMHPXRWYDUDVYLMHW2QRWRMH]DYROMX
WRSORWDWRMH]DVD]QDQMHVYMHWORVW
.
DUDNWHULVWLNHJHQLMDOQRVWLVXXVWUDMQRVWLQWHOHNWXDOQDDNWLYQRVWYUVWRD
NDUDNWHUDXUDYQRWHHQRVWQH]DYLVQRVWJRYRUQDIOXHQWQRVWODNRD
L]UDDYDQMDUD]PLOMDQMHRILOR]RIVNLPSUREOHPLPDYLVRNDUD]LQDDVSLUDFLMH
HWLNDVWDELOQRVWHPRFLRQDOQRVWSRWUHED]DVDPRGRYROMQRVWLYLVRNVWXSDQM
VDPRNRQWUROHVNORQRVWDSVWUDNWQRVWLGRPLQDQWQRVW]DQLPDQMH]DQHSR]QDWR
QHSRVWRMDQMHVWUDKDRGVPUWLLGU
*
HQLMMHVDPRYHOLNDERO
HOLUHDODQRSWLPL]DPGDHOMXGLXVNRURPRLXOMHNDUQLNXSLWLJHQLMDOQRVWLOL
NUHSRVWRE]LURPQDVYHYHXPRLQWHUYHQFLMHXIXQNFLMDPDPR]JD"
*
HQLMRWNULYDSLWDQMH7DOHQWGDMHRGJRYRU*HQLMSRND]XMHSXWWDOHQWWDMSXW
VOLMHGL
*
HQLMLQHSURL]OD]HMHGQLL]GUXJRJDJHQLMLVXMHGDQRGGUXJRJDQH]DYLVQL
*
HQLMHVWRMLEOLHOXGLOXQHJRRYMHNSURVMHQHLQWHOLJHQFLMH
*
HQLMVHVDVWRMLRGMHGDQSRVWRLQVSLUDFLMHLGHYHGHVHWGHYHWSRVWR
WUDQVSLUDFLMH
*
HQLMLQHSURL]OD]HMHGQLL]GUXJRJDJHQLMLVXMHGDQRGGUXJRJDQH]DYLVQL
*
HQLMRWNULYDSLWDQMH7DOHQWGDMHRGJRYRU*HQLMSRND]XMHSXWWDOHQWWDMSXW
VOLMHGL
HOLUHDODQRSWLPL]DPGDHOMXGLXVNRURPRLXOMHNDUQLNXSLWLJHQLMDOQRVWLOL
NUHSRVWRE]LURPQDVYHYHXPRLQWHUYHQFLMHXIXQNFLMDPDPR]JD"
*
HQLMMHVDPRYHOLNDERO
.
DUDNWHULVWLNHJHQLMDOQRVWLVXXVWUDMQRVWLQWHOHNWXDOQDDNWLYQRVWYUVWRD
NDUDNWHUDXUDYQRWHHQRVWQH]DYLVQRVWJRYRUQDIOXHQWQRVWODNRD
L]UDDYDQMDUD]PLOMDQMHRILOR]RIVNLPSUREOHPLPDYLVRNDUD]LQDDVSLUDFLMH
HWLNDVWDELOQRVWHPRFLRQDOQRVWSRWUHED]DVDPRGRYROMQRVWLYLVRNVWXSDQM
VDPRNRQWUROHVNORQRVWDSVWUDNWQRVWLGRPLQDQWQRVW]DQLPDQMH]DQHSR]QDWR
QHSRVWRMDQMHVWUDKDRGVPUWLLGU
'
RNMHRELQRPRYMHNXQMHJRYDVD]QDMQDPRVYMHWLOMNDNRMDPXRVYMHWOMDYD
SXWJHQLMDOQRPMHRQDVXQFHNRMHPXRWYDUDVYLMHW2QRWRMH]DYROMX
WRSORWDWRMH]DVD]QDQMHVYMHWORVW
0
DWHPDWLNLJHQLMLXJODYQRPQHPDMXYHOLNLNYRFLMHQWLQWHOLJHQFLMHNDRWRMH
WRVOXDMNRGPX]LNLKLOLNRYQLKVWYDUDODFD
1
HNLVXVWYDUDRFLXNDVQLMHPLYRWXELOLSVLKRQHXURWLDUL'DQDV]QDPRGDVH
NDRX]URNSVLKLNLPSRUHPHDMLPDQDMYLHMDYOMDODNDRSRVOMHGLFDQDSRUQRJ
UDGDLVWYDUDQMD
0
LVHGDQDVQHPRHPRQDXGLWLJHQLMDOQRVWLDUKLWHNWDDOLGXEOMLP
SURPLOMDQMHPGROD]LPRGR]DNOMXNDGDMHWDLVOLQHWYRUHYLQHQHUDFLRQDOQL
SRGXKYDWLNRMHVXSURX]URLOHVPUWWLVXHOMXGHGDELMHGDQQHUD]XPDQ
WLUDQLQLQVDPLOLQDMHHXGUXWYXQHGXQRUWYRYDQLKRVREDGRELR
1
DVXSURWPLOMHQMXGDVXYHOLNLGXKRYLQHNDNRQDUXEXEROHVQLKVWDQMD
YHOLNHWDOHQWHLSDNVHPRHRSLVDWLVDPRNDRQDM]GUDYLMHOMXGH/XGRJD
/HRQDUGDQLSRWRQHELVPRPRJOL]DPLVOLWL6OLQRJMHVWDMDOLWDLSVLKRORJ
3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
EURMDRQLKNRMLQHSRND]XMX]QDNRYHEROHVWL6SRWSXQRPVLJXUQRX
PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
GXHYQDEROHVWGRLVWDSRMDYLODSRSXVWLOHVXVWYDUDODNHVSRVREQRVWL
*
HQLMDODQRYMHNMHRQDMWNRLPDRL]DRQRWRPXMHSRGQRJDPD
*
HQLMDOQRVWMHPDUOMLYRVW
*
HQLMDOQRVWMHKUDEURVW]DVDPRJDVHEH
*
HQLMDOQRVWMHKUDEURVW]DVDPRJDVHEH
*
HQLMDOQRVWMHPDUOMLYRVW
*
HQLMDODQRYMHNMHRQDMWNRLPDRL]DRQRWRPXMHSRGQRJDPD
*
HQLMHVWRMLEOLHOXGLOXQHJRRYMHNSURVMHQHLQWHOLJHQFLMH
*
HQLMVHVDVWRMLRGMHGDQSRVWRLQVSLUDFLMHLGHYHGHVHWGHYHWSRVWR
WUDQVSLUDFLMH
1
DVXSURWPLOMHQMXGDVXYHOLNLGXKRYLQHNDNRQDUXEXEROHVQLKVWDQMD
YHOLNHWDOHQWHLSDNVHPRHRSLVDWLVDPRNDRQDM]GUDYLMHOMXGH/XGRJD
/HRQDUGDQLSRWRQHELVPRPRJOL]DPLVOLWL6OLQRJMHVWDMDOLWDLSVLKRORJ
3HOPDQNRMLMHVPDWUDRGDMHEURMEROHVQLKJHQLMDQHXVSRUHGLYRPDQMLRG
EURMDRQLKNRMLQHSRND]XMX]QDNRYHEROHVWL6SRWSXQRPVLJXUQRX
PRHPRNRQVWDWLUDWLGDQLMHGDQJHQLMQLMHELRGXHYQREROHVWDQDNRVH
GXHYQDEROHVWGRLVWDSRMDYLODSRSXVWLOHVXVWYDUDODNHVSRVREQRVWL
0
LVHGDQDVQHPRHPRQDXGLWLJHQLMDOQRVWLDUKLWHNWDDOLGXEOMLP
SURPLOMDQMHPGROD]LPRGR]DNOMXNDGDMHWDLVOLQHWYRUHYLQHQHUDFLRQDOQL
SRGXKYDWLNRMHVXSURX]URLOHVPUWWLVXHOMXGHGDELMHGDQQHUD]XPDQ
WLUDQLQLQVDPLOLQDMHHXGUXWYXQHGXQRUWYRYDQLKRVREDGRELR
1
HNLVXVWYDUDRFLXNDVQLMHPLYRWXELOLSVLKRQHXURWLDUL'DQDV]QDPRGDVH
NDRX]URNSVLKLNLPSRUHPHDMLPDQDMYLHMDYOMDODNDRSRVOMHGLFDQDSRUQRJ
UDGDLVWYDUDQMD
0
DWHPDWLNLJHQLMLXJODYQRPQHPDMXYHOLNLNYRFLMHQWLQWHOLJHQFLMHNDRWRMH
WRVOXDMNRGPX]LNLKLOLNRYQLKVWYDUDODFD
'
RNMHRELQRPRYMHNXQMHJRYDVD]QDMQDPRVYMHWLOMNDNRMDPXRVYMHWOMDYD
SXWJHQLMDOQRPMHRQDVXQFHNRMHPXRWYDUDVYLMHW2QRWRMH]DYROMX
WRSORWDWRMH]DVD]QDQMHVYMHWORVW
.
DUDNWHULVWLNHJHQLMDOQRVWLVXXVWUDMQRVWLQWHOHNWXDOQDDNWLYQRVWYUVWRD
NDUDNWHUDXUDYQRWHHQRVWQH]DYLVQRVWJRYRUQDIOXHQWQRVWODNRD
L]UDDYDQMDUD]PLOMDQMHRILOR]RIVNLPSUREOHPLPDYLVRNDUD]LQDDVSLUDFLMH
HWLNDVWDELOQRVWHPRFLRQDOQRVWSRWUHED]DVDPRGRYROMQRVWLYLVRNVWXSDQM
VDPRNRQWUROHVNORQRVWDSVWUDNWQRVWLGRPLQDQWQRVW]DQLPDQMH]DQHSR]QDWR
QHSRVWRMDQMHVWUDKDRGVPUWLLGU
*
HQLMMHVDPRYHOLNDERO
HOLUHDODQRSWLPL]DPGDHOMXGLXVNRURPRLXOMHNDUQLNXSLWLJHQLMDOQRVWLOL
NUHSRVWRE]LURPQDVYHYHXPRLQWHUYHQFLMHXIXQNFLMDPDPR]JD"
*
HQLMRWNULYDSLWDQMH7DOHQWGDMHRGJRYRU*HQLMSRND]XMHSXWWDOHQWWDMSXW
VOLMHGL
*
HQLMLQHSURL]OD]HMHGQLL]GUXJRJDJHQLMLVXMHGDQRGGUXJRJDQH]DYLVQL
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
2
EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
3
RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3
RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0
R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5
D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6
DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6
WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6
YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6
YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8
VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.
DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8
PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9
HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9
HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8
YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p
.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
p
1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
p
1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
3
RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3
RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0
R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5
D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6
DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6
WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6
YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6
YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8
VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.
DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8
PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9
HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9
HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8
YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p
.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
2
EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
2
EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
3
RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3
RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0
R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5
D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6
DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6
WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6
YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6
YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8
VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.
DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8
PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9
HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9
HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8
YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p
.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
p
1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
p
1LMHYDQRWRKXOMDPLVOLYDQRMHWRUDGL
KXOMHLGHMHLQLFLMDWLYDLQVSLUDFLMDLQWHOLJHQFLMDLVNXVWYRL]D]RY
L]GUOMLYRVW
3
RGJHQLMDOQRXSRGUD]XPLMHYDPRVWYDUDODNXGXKRYQDVQDJXQDMYLL
VWXSDQMXPQHQDGDUHQRVWLYHOHXPQRVW
3
RQHNDGVPRVNORQLQHNULWLNLSURFMHQMLYDWLGRPHWHQHNLKYHOLNLKOMXGL=ERJ
VYRMLKVSRVREQRVWLJHQLMMDHRVMHDVODERVWLLQHSUDYGXGUXWYDWHMH
SRGYUJQXWHPRWLYQRMREUDQLLUDVWUJDQRVWL2ELQLOMXGLHVWRJOHGDMXQD
JHQLMHNDRQDOXDNHVYHGRNUH]XOWDWLQMLKRYDUDGDQHSRVWDQXRLWL
0
R]DNJHQLMDVHQLXHPXQHUD]OLNXMHRGPR]JDRVWDOLKOMXGLDNQLWLRG
GHELOD
5
D]OLNDL]PHXJHQLMDOQRVWLLJOXSRVWLMHWRJHQLMDOQRVWLPDJUDQLFH
6
DPDSULURGDMHXLWHOMSUDYRJJHQLMD
6
WYDUDODNHVQDJHNRGRVREDNRMHSDWHRGSVLKLNHQHVUHHQRVWLMDNRQDJOR
XVDKQX9DQ*RJKMHELRJHQLMHXVSUNRVVYRPOXGLOXDQH]ERJQMHJD
6
YDNRRSUHGMHOMHQMHJHQLMDWDNRMHWLMHVQRSRYH]DQRVSRVHEQRPNXOWXUQRP
RNROLQRPGDMHUDVSUDYOMDQMHRSRMHGLQFXL]YDQYUHPHQDLSURVWRUDSRWSXQR
DUWLILFLMHOQR
6
YHXLOLWHLPDWRYHLXJOHGWRYLHVWXGHQDWDQHVOLMHGLVDPRSODQ
VWXGLUDQMDYHLVYRMJHQLMNRMLLPSRND]XMHSXW
8
VWDURPVXYLMHNXJHQLMDOQRVWOMXGLRELQRSRYH]LYDOLVERDQVWYLPDOMXGL
VXRGXYLMHNSUHPDJHQLMLPDRVMHDOLVWUDKRSRWRYDQMH
.
DNRYULMHPHGDOMHRGPLH]DEOXGHXWLXDNQDRWNULHLVWLQH=DOLVXQD
NULYLSXWLQDMYHLVWDULILOR]RILSRJULMHLRMHLVDPDOLQMLKRYDVODYDQLMHELOD
RNUQMHQD
8
PQRVXQH]DYLVQLMHGLQRJOXSDQLLJHQLML
9
HOLNDQMHEOL]XOXGLOXWDQNHVXJUDQLFHWRLKGLMHOH
9
HOLNDQLVXQDMHHL]ROLUDQLLXVDPOMHQLXRGQRVXQDPDMVWRUHNRML
VDLQMDYDMXNRPSDNWQXVNXSLQX
8
YLMHNVHQDNRQMHGQRJJHQLMDPLVOLORGDMHQHPRJXHGDOMH
p
.ORQLVHJUXERVWLSUHPDQDMEOLLPD7YRMLWHEOLQMLLRQDNRSR]QDMX
EROMHRGWHEHVDPRJD
2
EDYOMDWLODNRRPRQRWRMHGUXJLPDWHNRXWRPHMHWDOHQWXLQLWLRQRWR
MHWDOHQWXQHPRJXHXWRPHMHJHQLMDOQRVW
]DVOXDQRWSUDDMQDQHNLLPDJLQDUQLVYLMHW3RYLMHVWFLYLOL]DFLMHMHSUHSXQD
SULPMHUDQHUDFLRQDOQLKSRNXVDNRMLWUDMXGRGDQDQMHJGDQD
p
,JUDMVHVLGHMDPD
2
FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
.
DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
1
LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,
DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,
GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,
GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,
GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,
GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,
GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,
QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.
DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.
DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.
DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0
HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
.
DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
1
LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,
DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,
GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,
GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,
GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,
GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,
GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,
QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.
DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.
DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.
DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0
HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
p
,JUDMVHVLGHMDPD
2
FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
p
,JUDMVHVLGHMDPD
2
FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
.
DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
1
LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,
DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,
GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,
GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,
GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,
GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,
GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,
QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.
DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.
DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.
DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0
HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
.
DGDVD]ULMHYULMHPH]DQHNXLGHMXRQGDVHRQDSRMDYOMXMHVYXGD
1
LVPRGRUDVOLQRYLPLGHMDPDGDQDPL]PLXQDPQHNHVSR]QDMH]ERJHJD
VHMDYOMDRVMHDMEHVSRPRQRVWLGUXJLVPDWUDMXGDVHLGHMHQDOD]HXVYLPD
QDPDLSUHGVWDYOMDMXPRUDOQHHQHUJLMH
,
DNRGMHORYDQMHLGHMHSRLYDQDQMH]LQRPQHVYMHVQRPVDGUDMXDXSLWQRMHGD
DSHOLUDQDRGUHHQHQDJRQVNHVDGUDMHSURL]YRGQMDLGHMDSUHGRGELVYLMHVWL
SULMHVYHJDVHQHSRVUHGQRSUHSOHHVPDWHULMDOQRPGMHODWQRXLPDWHULMDOQLP
RGQRVRPOMXGLMH]LNRPVWYDUQRJLYRWD7DSURL]YRGQMDLGHMDYULMHGLL]D
RVWDODSRGUXMDGXKRYQLKGRVWLJQXDNDRWRVXMH]LNJRYRUXPMHWQRVW
]QDQRVWSROLWLND]DNRQPRUDOUHOLJLMDLJUHLGU
,
GHMDNRMDQLMHRSDVQDXRSHQH]DVOXXMHGDVHQD]LYDLGHMRP
,
GHMHL]UDDYDPRLQMHQMHPLQHLQMHQMHPSLVPRPLJRYRURP
,
GHMHQLVXOHSWLULRQHVXUH]XOWDWWHNRJUDGD,GHMHSUHREOLNXMXVYLMHWDQH
QMHQDPHKDQLNDSRVWLJQXD
,
GHMHVXVUHGVWYR]DSUHREUD]EXVYLMHWDDQHXNUDVLQLWDQLMHXQRVQLMHRG
MHGQHGREUHLGHMH
,
GHMHYMHURYDQMDLSRQDDQMDDXWHQWLQLKRVREDXYLMHNHQDLOD]LWLQDRWSRUX
GUXWYXPDNROLNRELOHRSUDYGDQHLUDFLRQDOQHMHURQHXQRVHQHPLUXGREUR
DGDSWLUDQHLULJLGQHXNRHQHVWURJHRVREH
,
QIRUPDFLMDXSURL]YRGQRPODQFXRGSUYHLGHMHVYHGRUHDOL]DFLMHXSUDNVLL
GRNRULWHQMDSRVWRMLQHRYLVQRRVWDQMXUDGRYD%H]LGHMHQHELVHPRJORQLWD
UHDOL]LUDWL5D]PMHQDWLKREDYLMHVWLMHGDQDVQDUD]LQLSLVDQLKLFUWDQLK
GRNXPHQDWDRELQRMRXYLMHNSLVDQLKQDSDSLULPDDOLVHVYHYLHNRULVWH
HOHNWURQVNHUD]PMHQHREDYLMHVWL
DVDPGREUDVSXYDMHUXSLMDPLGHMHLLQLPLKXSRWUHEOMLYLPD9HLQD
PRMLKLGHMDSUYRELWQRMHSULSDGDODGUXJLPOMXGLPDNRMLVHQLVXWUXGLOLGDOMHLK
UD]YLMDWL
.
DGMHRYMHN]DOMXEOMHQXQHNXLGHMXYUORJDMHWHNRXYMHULWLXQMH]LQX
QHRVQRYDQRVW
.
DNRPRHELWLYHOLNDSURYDOLMDNRMDQXQRRVWDMHL]PHXLGHMHLQMH]LQD
RVWYDUHQMDQHPRHQLWNRRGUHGLWL
.
DNRVHJHQHULUDMXLGHMHGUXJRPXSRWUHERPDGDSWDFLMRPPRGLILNDFLMRP
XYHDQMHPVPDQMLYDQMHP]DPMHQRPSUHXUHHQMHPWHSUHRNUHWDQMHP
WUDQVIRUPDFLMRP
0
HWRGHWUDHQMDLGHMDUD]UDGLOLVXPQRJLDXWRUL]DYLVQRRSULVWXSXLVNXVWYR
VWXSQMDXUD]XPLMHYDQMDMHGQRPULMHMXSRJOHGXQDVYLMHW$NRPHWRGRORJLMX
p
,JUDMVHVLGHMDPD
2
FMHQMXMLGHMHSUHPDIXQNFLRQDOQRVWLQHSUHPDL]YRUX
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0
ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0
QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1
LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1
LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1
LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2
QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1
HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6
YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6
YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6
YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0
ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0
QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1
LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1
LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1
LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2
QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1
HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6
YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6
YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6
YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0
ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0
QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1
LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1
LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1
LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2
QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1
HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6
YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6
YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6
YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
VKYDWLPRNDRVNXS]QDQMDGREURHGRLVYDNLSULVWXSNRMLVHPRH
SULPLMHQLWLQDRGUHHQXVUHGLQXDNWLYDQSULVWXSVWYDUDQMHLGHMDSDVLYDQ
SULVWXSSULNXSOMDQMHLSUHX]LPDQMHLGHMDLQWHUQRUD]PDWUDQMHL]YMHWDMD
DQNHWDXSLWDRSLLSR]LYQLQDWMHDMLUD]QLSULMHGOR]LHNVWHUQRVDMPRYL
OLWHUDWXUDSURVSHNWLNRQWDNWLVDNXSFLPDVHPLQDULVDYMHWRYDQMDLGUXJR
0
ODGRYMHNQHWUHEDDOLWLWRQHPDPLOLMXQHGDUD]YLMHQHNXLGHMX
5D]PLOMDQMHQHVWRMLPLOLMXQHDUD]PLOMDQMHPVHVWYDUDLGHMD
0
QRJHLGHMHXPLUXYHXVDPRPQDVWDMDQMXLQHSUHOD]HVWXSDQMSULYLHQMD
,QNXEDFLMDLSURYMHUDYDQMHPRHVHQDVWDYLWLLXQHNRMGUXJRMRVREL
1
LLGHMDQLOMXGVNDHQHUJLMDQLYMHWLQDQHPDMXSURPHWQXYULMHGQRVWDNR]D
QMLPDQHPDSRWUDQMHQDSRVWRMHLPWULQLPXYMHWLPD
1
LWDQLMHWDNRYDQR]DGREUXLGHMXQHJRNDGRQDGRHXSUDYRYULMHPH
1
LWLMHGQDLGHMDQLMH]DSRGFMHQMLYDQMH
2
QRWRNUHDWLYQXOLQRVWRGYDMDRGSURVMHQLKRVREDVXLGHMH,GHMDMHULMH
JUNRJSRGULMHWODLSUHGVWDYOMDPQRJR]QDDQSRMDPPLVDR]DPLVDR
SUHGRGEXSRMDPVKYDDQMH,GHMDMHSURL]YRGOMXGVNHVYLMHVWLLUD]XPDQH
XYLMHNDUD]XPMHVYRMVWYRYLVRNRRUJDQL]LUDQHPDWHULMHVSHFLILQHVWUXNWXUH
LYLKELD
1
HPDORJLNHPHWRGH]DQRYHLGHMH6YRMHQD]RUHELKQDMODNHL]UD]LRNDGD
ELKUHNDRGDMHXVYDNRPRWNULXQHUD]XPVNLGLRLOLVWYDUDODNRQDGDKQXH
1HPDORJLQRJSXWDNRMLELGRYHRGRRSLK]DNRQD'RQMLKVHGROD]LVDPR
QDGDKQXHPNRMLVHWHPHOMLQDQHHPXWRMHQDOLNQDUD]XPQXOMXEDYSUHPD
SUHGPHWXVYRMLKLVNXVWDYD7HVQDJHVXQHWRNDRHVWRXOR2QHVXUH]XOWDW
UD]XPVNRJLVNXVWYDLRVMHWOMLYRVWLRVREHNRMD]QDVDNXSOMDWLLVDXYDWLVYRMD
LVNXVWYDWHLKNDVQLMHSRQRYRUDVWXPDLWLHVWRXORMHGDULSDNXWRPHQHPD
QLHJWDMDQVWYHQRJLOLQDWSULURGQRJD1DGDKQXHPHXWLPMRXYLMHNQH
VKYDDPRXSRWSXQRVWL
6
YHGRNSRMHGLQDFLJUXSDPRHUMHDYDWLVYRMHLQGLYLGXDOQHLOLNROHNWLYQH
SUREOHPHQDXVWDOMHQQDYLNQXWLVWDQGDUGL]LUDQLLVYDNRPHSR]QDWLQDLQQL
SRMHGLQDFQLJUXSDQHRVMHDMXSRWUHEX]DVWYDUDQMHPWMUHPHHQMHPVYRMH
DGDSWDFLMH$OLRQRJWUHQXWNDNDGDVHSRMHGLQDFLOLJUXSDQDXSUHGMHGQRP
QRYRPVLWXDFLMRPLOLSUREOHPRPNRMLVHQHPRHUD]ULMHLWLQDVWDULQDLQ
RQLVXL]QHQDHQLLL]JXEOMHQL7HNWDGDSRVWDMXVYMHVQLNROLNRMHYDQR
SURQDLQRYLNOMX]DQRYXVLWXDFLMXLWHNWDGDVHRWYDUDMXSUHPDOMXGLPDNRML
PLVOHLSUHGYLDMXSUHPDVWYDUDRFLPDLGHMD
6
YHWRGXKRSDDXVHELLOLWRMHSRVUHGDQSUHGPHWRSDDQMDPLOMHQMDLOL
UD]XPD]RYHPLGHMRP
6
YHYHOLNHLGHMHSUHWYDUDPRXSRJUHQRVYHSHUYHUWLUDPRNUDQVWYR
MHGQDNRNDRLPDUNVL]DP
p
3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
,
QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
,
QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
p
,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
3
RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
8
LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
x DNLYLGRYLWRVW
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x ODNRVDJOHGDYDQMHFMHOLQH
7
UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
9
HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
p
RYMHNVHQHPRHUD]YLMDWLDNRVDPQHPDLQLFLMDWLYXGMHORYDQMD
5
DVSRQOMXGVNHLQLFLMDWLYHGDQDVSRVWDMHRSDVDQNRQNXUHQWVXVWDYXPRLSD
QLMHXGQRGDVHVYDNLSRNXDMVDPRRUJDQL]LUDQMDRJUDQLDYDVXYLQLPL
NRPSOLFLUDQLPSURSLVLPDL]DNRQLPD
6
PUW]DNUHDWLYQRVWXQXWDUQHNHWYUWNHMHVWDYUXNRYRGLRFDNRMLVYDNRMQRYRM
]DPLVOLDSULRULNDHQHLWDNRJXLLQLFLMDWLYXYHX]DHWNX
=
DEXGXHRGUDVORLRGJRYRUQRELHSLWDQMHUD]YLMDQMDLQLFLMDWLYHMHQHRELQR
YDQRMHUSRMDPLQLFLMDWLYHSUHGVWDYOMDVORERGQRGHPRNUDWVNRL]MDQMDYDQMH
RVYLPDNWXDOQLPSLWDQMLPDSRVHELFHGUXWYHQRSROLWLNLPLJRVSRGDUVNLP
SUREOHPLPD6WDOQRGMHWHWXJRYRUHQMHQHMHGDQMHRGREOLNDJXHQMD
LQLFLMDWLYH
p
'RLNQDPDVLLQDQDVL]DSRVMHGQL6YHWD,QVSLUDFLMR
1
DGDKQXHVHVDVWRMLXWRPHGDRYMHNVMHGQH]DUDGQLVWROVYDNLGDQXLVWR
YULMHPH
,
QVSLUDFLMDMHNDRERDQVNDPX]DQDGDKQXD1HMDVQLVXSXWRYLQMHQRJ
QDVWDMDQMD
1
DGDKQXHQRVL
x GR]XSRMDDQHMDVQRHLRWULQHRSDDQMD
x GR]XSRMDDQHMDVQRHLRWULQHRSDDQMD
1
DGDKQXHQRVL
x ODNRVDJOHGDYDQMHFMHOLQH
7
UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
9
HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
p
RYMHNVHQHPRHUD]YLMDWLDNRVDPQHPDLQLFLMDWLYXGMHORYDQMD
5
DVSRQOMXGVNHLQLFLMDWLYHGDQDVSRVWDMHRSDVDQNRQNXUHQWVXVWDYXPRLSD
QLMHXGQRGDVHVYDNLSRNXDMVDPRRUJDQL]LUDQMDRJUDQLDYDVXYLQLPL
NRPSOLFLUDQLPSURSLVLPDL]DNRQLPD
6
PUW]DNUHDWLYQRVWXQXWDUQHNHWYUWNHMHVWDYUXNRYRGLRFDNRMLVYDNRMQRYRM
]DPLVOLDSULRULNDHQHLWDNRJXLLQLFLMDWLYXYHX]DHWNX
=
DEXGXHRGUDVORLRGJRYRUQRELHSLWDQMHUD]YLMDQMDLQLFLMDWLYHMHQHRELQR
YDQRMHUSRMDPLQLFLMDWLYHSUHGVWDYOMDVORERGQRGHPRNUDWVNRL]MDQMDYDQMH
RVYLPDNWXDOQLPSLWDQMLPDSRVHELFHGUXWYHQRSROLWLNLPLJRVSRGDUVNLP
SUREOHPLPD6WDOQRGMHWHWXJRYRUHQMHQHMHGDQMHRGREOLNDJXHQMD
LQLFLMDWLYH
p
'RLNQDPDVLLQDQDVL]DSRVMHGQL6YHWD,QVSLUDFLMR
1
DGDKQXHVHVDVWRMLXWRPHGDRYMHNVMHGQH]DUDGQLVWROVYDNLGDQXLVWR
YULMHPH
,
QVSLUDFLMDMHNDRERDQVNDPX]DQDGDKQXD1HMDVQLVXSXWRYLQMHQRJ
QDVWDMDQMD
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x DNLYLGRYLWRVW
8
LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
3
RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
p
,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
,
QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
,
QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
p
3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
p
3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
,
QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
,
QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
p
,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
3
RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
8
LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
x DNLYLGRYLWRVW
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x ODNRVDJOHGDYDQMHFMHOLQH
7
UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
9
HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
p
RYMHNVHQHPRHUD]YLMDWLDNRVDPQHPDLQLFLMDWLYXGMHORYDQMD
5
DVSRQOMXGVNHLQLFLMDWLYHGDQDVSRVWDMHRSDVDQNRQNXUHQWVXVWDYXPRLSD
QLMHXGQRGDVHVYDNLSRNXDMVDPRRUJDQL]LUDQMDRJUDQLDYDVXYLQLPL
NRPSOLFLUDQLPSURSLVLPDL]DNRQLPD
6
PUW]DNUHDWLYQRVWXQXWDUQHNHWYUWNHMHVWDYUXNRYRGLRFDNRMLVYDNRMQRYRM
]DPLVOLDSULRULNDHQHLWDNRJXLLQLFLMDWLYXYHX]DHWNX
=
DEXGXHRGUDVORLRGJRYRUQRELHSLWDQMHUD]YLMDQMDLQLFLMDWLYHMHQHRELQR
YDQRMHUSRMDPLQLFLMDWLYHSUHGVWDYOMDVORERGQRGHPRNUDWVNRL]MDQMDYDQMH
RVYLPDNWXDOQLPSLWDQMLPDSRVHELFHGUXWYHQRSROLWLNLPLJRVSRGDUVNLP
SUREOHPLPD6WDOQRGMHWHWXJRYRUHQMHQHMHGDQMHRGREOLNDJXHQMD
LQLFLMDWLYH
p
'RLNQDPDVLLQDQDVL]DSRVMHGQL6YHWD,QVSLUDFLMR
1
DGDKQXHVHVDVWRMLXWRPHGDRYMHNVMHGQH]DUDGQLVWROVYDNLGDQXLVWR
YULMHPH
,
QVSLUDFLMDMHNDRERDQVNDPX]DQDGDKQXD1HMDVQLVXSXWRYLQMHQRJ
QDVWDMDQMD
1
DGDKQXHQRVL
x GR]XSRMDDQHMDVQRHLRWULQHRSDDQMD
x GR]XSRMDDQHMDVQRHLRWULQHRSDDQMD
1
DGDKQXHQRVL
x ODNRVDJOHGDYDQMHFMHOLQH
7
UHEDQDUDYQRUD]OLNRYDWLLQMHQLFHRGLGHMH
9
HOLNDVHQDNDQDGRLPDXSRHWNXNDROXGRVW
p
RYMHNVHQHPRHUD]YLMDWLDNRVDPQHPDLQLFLMDWLYXGMHORYDQMD
5
DVSRQOMXGVNHLQLFLMDWLYHGDQDVSRVWDMHRSDVDQNRQNXUHQWVXVWDYXPRLSD
QLMHXGQRGDVHVYDNLSRNXDMVDPRRUJDQL]LUDQMDRJUDQLDYDVXYLQLPL
NRPSOLFLUDQLPSURSLVLPDL]DNRQLPD
6
PUW]DNUHDWLYQRVWXQXWDUQHNHWYUWNHMHVWDYUXNRYRGLRFDNRMLVYDNRMQRYRM
]DPLVOLDSULRULNDHQHLWDNRJXLLQLFLMDWLYXYHX]DHWNX
=
DEXGXHRGUDVORLRGJRYRUQRELHSLWDQMHUD]YLMDQMDLQLFLMDWLYHMHQHRELQR
YDQRMHUSRMDPLQLFLMDWLYHSUHGVWDYOMDVORERGQRGHPRNUDWVNRL]MDQMDYDQMH
RVYLPDNWXDOQLPSLWDQMLPDSRVHELFHGUXWYHQRSROLWLNLPLJRVSRGDUVNLP
SUREOHPLPD6WDOQRGMHWHWXJRYRUHQMHQHMHGDQMHRGREOLNDJXHQMD
LQLFLMDWLYH
p
'RLNQDPDVLLQDQDVL]DSRVMHGQL6YHWD,QVSLUDFLMR
1
DGDKQXHVHVDVWRMLXWRPHGDRYMHNVMHGQH]DUDGQLVWROVYDNLGDQXLVWR
YULMHPH
,
QVSLUDFLMDMHNDRERDQVNDPX]DQDGDKQXD1HMDVQLVXSXWRYLQMHQRJ
QDVWDMDQMD
x L]YDQUHGQHVLQWHWLNHXVWURMHQRVWL
x DNLYLGRYLWRVW
8
LVWLQXPRWLYLUDVDPRRQDLQVSLUDFLMDWRSROD]LRGSRGX]HWQLNDNRMLVDPD
VHEHLWRYHLGLRRQLKNRMLGMHOXMX]DMHGQRVQMLPHLGHQWLILFLUDVDVPLVORPL
FLOMHPRQRJDWR]DMHGQRSRGX]LPDMX
3
RVWRMHHWLULSVLKLNHGMHODWQRVWLPLOMHQMHRVMHDMRVMHWLQDGDKQXHNRML
VXQD]RQLXVYLPOMXGLPDQDUD]LQLVYLMHVWLSUHGVYMHVWLLSRGVYLMHVWL
p
,QWHOLJHQFLMDMHVSRVREQRVWGDVHSULKYDWLVYRMDRNROLQD
,
QWHOLJHQWQDQHSULMDWHOMVNDOMXEDYSROD]LRGWRJDGDVHPLUPRHRXYDWLVDPR
]DMHGQRVQHSULMDWHOMHP
,
QWHOLJHQFLMDMHRQRVYRMVWYRGXKDSRPRXNRMHJDNRQDQRVKYDDPRGDMH
VYHQHVKYDWOMLYR
p
3RWXMLVNXVQHDOL,VNXVWYRMHWROLNRSRGVYMHVQRWDNRGDL]JOHGD
JRWRYRQDJRQVNR.DGDVSR]QDNDNRELWUHEDORSRVWXSLWLYHVL]DDR
SUHGXERNRXJRGLQHGDELPRJDRLWDXLQLWL9ODVWLWRLVNXVWYRNDRL]YRU
LQIRUPDFLMDEXGXLGDVHQDOD]LXNDRWLQRPVWDQMXRELQRQLMH
QDMSRX]GDQLMHYUHOR7HNRMHXVHELPDNDNRERJDWXQXWUDQMLLYRWLPDPR
QDLVYXSRWUHEQXJUDX]DREUDGXQHNHWHPHLMHGQRVWDYQRUHHQR
SRMHGLQDFXUHODWLYQRNUDWNRPYUHPHQXPDORWRJDVDPGRLYOMDYDYHVH
RELQRNRULVWLWXLPLVNXVWYRPLVSR]QDMDPD=QDQMHWUHEDVWMHFDWLJGMHJRG
VHRQRQDOD]LOR
%
ROMHMHJUDPLVNXVWYDQHJRWRYDUWHRULMD
,
VNXVWYDVHQHQDVOMHXMXVYDWNRLKPRUDVDPSURL
,
VNXVWYRMHQDMEROMLVDYMHWQLNDOLQMHJRYLVDYMHWLXYLMHNGROD]HSUHNDVQR
,
VNXVWYRMHQDMEROMLXLWHOMDOLMHNRODULQDYLVRND
,
VNXVWYRMHQD]LYNRMLOMXGLGDMXVYRMLP]DEOXGDPD
,
VNXVWYRMH]EURMQDLKUD]RDUHQMD
,
VNXVWYRQHPDHWLNHYULMHGQRVWL2QRMHVDPRLPHNRMLPVXOMXGLQD]YDOL
VYRMHJUHNH
,
VNXVWYRQLMHRQRWRVHRYMHNXGRJDD,VNXVWYRMHRQRWRXLQLPRRG
RQRJDWRQDPVHGRJDD
,
VNXVWYRSUYRELWQR]QDLORHLVNXVWYR
0
XGDUQLMHRQDMWNRVNXSLPQRJRLVNXVWDYDYHRQDMWNRL]PDORLVNXVWDYD
QDXLGDLKQHPRUDVNXSLWLPQRJR1HPDQHNRULVQLKLVNXVWDYDYHVDPRQH
NRULWHQLK
3
RWYUHQRPLMHLVNXVWYRGDEH]QDGQLKVLWXDFLMDJRWRYRQHPDDNRLKVHNDR
WDNYHQHSULKYDWL
6
NXSDMHPXGURVWNRMDVHSODDLVNXVWYRP
9
HOLNLXPMHWQLNVLQWHWL]LUDLWDYRLVNXVWYR
,
VNXVWYRMHL]UDYQRRYLVQRRXQLWHQRMRSUHPL
p
6YHWRL]D]RYGRQRVLWUHEDL]YULWLGRNUDMD1HWRWRMHQHRGULYRWUHED
ELWLRERUHQRLQHWRWRMHRVXHQRNDR]OLNRYDNDSRMDYDWUHEDVHXNORQLWL
SDLSRFLMHQXYODVWLWRJLYRWD
p
,]GUOMLYRVWMHSOHPHQLWLMDRGVQDJH
M
DVQRDMHGQRVWDYQRVWNDULMHUDNUDDNULPLQDOFLNUDWNRD
p
1LWDQLMHWHHQHJRGXERNHPLVOLL]UD]LWLWDNRGDLKVYDWNRPRHUD]XPMHWL
2
GELMDPGDPLVYHEXGHMDVQR
2
VRELQDMHGXERNLKPLVOLGDL]JOHGDMXWDNRMHGQRVWDYQHGDQDPVHLQLNDRGD
VXQDHYODVWLWH
p
1LWDQLMHWHHQHJRGXERNHPLVOLL]UD]LWLWDNRGDLKVYDWNRPRHUD]XPMHWL
2
GELMDPGDPLVYHEXGHMDVQR
2
VRELQDMHGXERNLKPLVOLGDL]JOHGDMXWDNRMHGQRVWDYQHGDQDPVHLQLNDRGD
VXQDHYODVWLWH
M
DVQRDMHGQRVWDYQRVWNDULMHUDNUDDNULPLQDOFLNUDWNRD
SUHGXERNRXJRGLQHGDELPRJDRLWDXLQLWL9ODVWLWRLVNXVWYRNDRL]YRU
LQIRUPDFLMDEXGXLGDVHQDOD]LXNDRWLQRPVWDQMXRELQRQLMH
QDMSRX]GDQLMHYUHOR7HNRMHXVHELPDNDNRERJDWXQXWUDQMLLYRWLPDPR
QDLVYXSRWUHEQXJUDX]DREUDGXQHNHWHPHLMHGQRVWDYQRUHHQR
SRMHGLQDFXUHODWLYQRNUDWNRPYUHPHQXPDORWRJDVDPGRLYOMDYDYHVH
RELQRNRULVWLWXLPLVNXVWYRPLVSR]QDMDPD=QDQMHWUHEDVWMHFDWLJGMHJRG
VHRQRQDOD]LOR
%
ROMHMHJUDPLVNXVWYDQHJRWRYDUWHRULMD
,
VNXVWYDVHQHQDVOMHXMXVYDWNRLKPRUDVDPSURL
,
VNXVWYRMHQDMEROMLVDYMHWQLNDOLQMHJRYLVDYMHWLXYLMHNGROD]HSUHNDVQR
,
VNXVWYRMHQDMEROMLXLWHOMDOLMHNRODULQDYLVRND
,
VNXVWYRMHQD]LYNRMLOMXGLGDMXVYRMLP]DEOXGDPD
,
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ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
0
DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6
DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
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PDWLPDWXQH]QDLQHWRL]PLOMDWLWR]QDLGDPDUH]DVWYDUL
0
DWDMHQHWRWRQHNLOMXGLQHPRJXQL]DPLVOLWL
0
DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
RYMHNXRQRRELOMHNRMHLQLOMHSRWXLYRWD
0
DWDMHXJRGQLMDRGVWYDUQRVWL
0
DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
0
DWRPVHGRSLUHGDOHNRSUHNRGRVHJDYODVWLWLKXODLX]GLHGRRQRJ
YLGRNUXJDJGMHQLWDOMXGVNRQHPRHELWLWXH
1
HNHVXUHOLJLMHPQRJRR]ELOMQLMHSRYH]DOHPDWXVJULMHKRPL]DEUDQLOH
NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2
QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3
RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3
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LNUHSRVWQLWDQHNRULVWH
,
PDWLPDWXQH]QDLQHWRL]PLOMDWLWR]QDLGDPDUH]DVWYDUL
0
DWDMHQHWRWRQHNLOMXGLQHPRJXQL]DPLVOLWL
0
DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
RYMHNXRQRRELOMHNRMHLQLOMHSRWXLYRWD
0
DWDMHXJRGQLMDRGVWYDUQRVWL
0
DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
0
DWRPVHGRSLUHGDOHNRSUHNRGRVHJDYODVWLWLKXODLX]GLHGRRQRJ
YLGRNUXJDJGMHQLWDOMXGVNRQHPRHELWLWXH
1
HNHVXUHOLJLMHPQRJRR]ELOMQLMHSRYH]DOHPDWXVJULMHKRPL]DEUDQLOH
NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2
QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3
RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3
ULURGDMHPRQVWUXR]QRQHSUDYHGQD1HSRVWRML]DPMHQD]DWDOHQW0DUOMLYRVW
LNUHSRVWQLWDQHNRULVWH
6
DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
0
DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6
YDNDL]PLOMRWLQDLPDL]YMHVQXYULMHGQRVW]DGLMHWHNRMHMXMHL]PLVOLOR
)DQWD]LMRPGLMHWHSUHYRGL]DPUHQRVWLVYLMHWDRGUDVOLKXL]UD]HNRMHUD]XPLMH
8VYLMHWXXNRMHPVXRGUDVOLGRPDLGMHFDVXWXLQFLWHLPDMXSRVYXGDNULYH
SUHGRGEHRGMHORYDQMXVYRMHRNROLQH%RMHVHVWYDULNRMHQHSR]QDMXDUDGL
ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
6
YDNLYHOLNLQDSUHGDNX]QDQRVWLSRWMHHRGQRYHVPMHORVWLLPDJLQDFLMH
o
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Q
DSDGQDVLOMHQHQDVLOMHRNUXWQRVWRWNULH
o
3URPLOMHQLSODQQDSDGDSUHGYLDLPRJXQRVWSRYODHQMD
p
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QHSURGXNWLYQHLQHVWYDUDODNHLVWHULOQHRVREHNRMHLYHVDPR]DVYRMH
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.ORQLVHGHVWUXNWLYQLKRVRED3RGWLPSRMPRPSRGUD]XPLMHYDPR
QHSURGXNWLYQHLQHVWYDUDODNHLVWHULOQHRVREHNRMHLYHVDPR]DVYRMH
o
3URPLOMHQLSODQQDSDGDSUHGYLDLPRJXQRVWSRYODHQMD
Q
DSDGQDVLOMHQHQDVLOMHRNUXWQRVWRWNULH
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/RHPHWRGHLQHGDLGREUHNQMLJHLGREULXLWHOMLSRVWDMXEHVNRULVQL
6
YDNLYHOLNLQDSUHGDNX]QDQRVWLSRWMHHRGQRYHVPMHORVWLLPDJLQDFLMH
6
YDNDL]PLOMRWLQDLPDL]YMHVQXYULMHGQRVW]DGLMHWHNRMHMXMHL]PLVOLOR
)DQWD]LMRPGLMHWHSUHYRGL]DPUHQRVWLVYLMHWDRGUDVOLKXL]UD]HNRMHUD]XPLMH
8VYLMHWXXNRMHPVXRGUDVOLGRPDLGMHFDVXWXLQFLWHLPDMXSRVYXGDNULYH
SUHGRGEHRGMHORYDQMXVYRMHRNROLQH%RMHVHVWYDULNRMHQHSR]QDMXDUDGL
ELQDXLOLVYHLELOLSULKYDHQL'DELVHPRJOLXKYDWLWLXNRWDFVQRYLP
LVNXHQMLPDHVWRPRUDMXVHELWXPDLWLLYRWQDQDLQNRMLLPMHUD]XPOMLY
0
DWDMHRVQRYQLNUHDWLYQLHOHPHQWX]QDQRVWLLXPMHWQRVWLPDWDMH
XNRULMHQMHQDXVDPRPQDHPPLOMHQMX6YHGRNSUREOHPGUXWYHQH
UHNRQVWUXNFLMHQHSRVWDQHSUHRNXSDFLMDSDPDNDULGMHORPLQDQDMEROMLK
XPRYD]QDQRVWLLWHKQLNHPDWLQHHXVSMHWLVDJOHGDWLQRYHLUHDOQH
DOWHUQDWLYH6UHWQLNQLNDGQHPDWDPDWDVDPRRQDMNRMLQLMH]DGRYROMDQ
6
DPRPDWRYLWDRVRED]QDGDVXLGHMHPHQWDOQHHQHUJLMH
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PDWLPDWXQH]QDLQHWRL]PLOMDWLWR]QDLGDPDUH]DVWYDUL
0
DWDMHQHWRWRQHNLOMXGLQHPRJXQL]DPLVOLWL
0
DWDMHRQDXPMHWQRVWNRMDPLVOLPDGDMHWLMHOR0DWDMHRQRVWYDUDODNRX
RYMHNXRQRRELOMHNRMHLQLOMHSRWXLYRWD
0
DWDMHXJRGQLMDRGVWYDUQRVWL
0
DWDWMHLOMXGHUDGLRQRJDWRQHPRJXELWLDKXPRUUDGLRQRJDWR]DLVWD
MHVX
0
DWRPVHGRSLUHGDOHNRSUHNRGRVHJDYODVWLWLKXODLX]GLHGRRQRJ
YLGRNUXJDJGMHQLWDOMXGVNRQHPRHELWLWXH
1
HNHVXUHOLJLMHPQRJRR]ELOMQLMHSRYH]DOHPDWXVJULMHKRPL]DEUDQLOH
NRULWHQMHVOLNDNDRVUHGVWYR]DWRYDQMHDWRVXLGDQDV0RGDMHWR
XNRULMHQMHQRXVXPQMLGDMHPDWDLVNOMXLYRERMHSUDYRLGDELNRGRYMHND
SRWDNODRSDVQXRKRORVWGXKD,]DVYHJDVHQDOD]LRXVWYDULVWUDKSUHG
QDYRGQLPRSDVQRVWLPDPDWRYLWLKLVWYDUDODNLKQHXPMHUHQRVWL
2
QRWRMHVDGDGRND]DQRELORMHMHGQRP]DPLOMHQR
3
RPRXPDWHGRSLUHVHGDOHNRSUHNRGRVHJDYODVWLWLKXOD
3
ULURGDMHPRQVWUXR]QRQHSUDYHGQD1HSRVWRML]DPMHQD]DWDOHQW0DUOMLYRVW
LNUHSRVWQLWDQHNRULVWH
]DGRYROMVWYRLXJRGX1MLKRYMHLYRWLVSXQMHQDSDWLMRPEH]QDGQRXL
EHVPLVOHQRX
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1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
1
DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
8
QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
o
,]YUDYDQMHQHQDVLOMD]DKWLMHYDSXQRYLHKUDEURVWLQHJRWRMHERUDFLPD
.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
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NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
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1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
1
DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
7
NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
S
UHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p
1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
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6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
2
E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
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$NRQHPDVPHWQMHQHWNRHWLYHSULVNUELWL
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$NRQHPDVPHWQMHQHWNRHWLYHSULVNUELWL
2
E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
o
6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
S
UHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p
1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
7
NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
1
DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
p
1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
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NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
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.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
8
QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
1
DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
p
1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
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ORQLVHQDVLOMD=ELMHQRVWSRJRGXMHUDVWXDJUHVLMH
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1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
UHHQLFHMHGDQHVYHPLUSDVWLXUXHYLQH
LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
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1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
UHHQLFHMHGDQHVYHPLUSDVWLXUXHYLQH
LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
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EHVPLVOHQRX
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EHVPLVOHQRX
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1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
1
DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
8
QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
o
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.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
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NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
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1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
1
DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
7
NRMHWROLNRREUD]RYDQGDVYRMHSUHGQRVWLQDVSUDPGUXJLKSRQHNDGQH
RVWYDUXMHQDRNUXWDQQDLQ"
S
UHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p
1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
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6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
2
E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
p
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2
E]LURPQDSUHSUHNHQDMNUDDFUWDL]PHXGYLMHWRNHPRHELWLLVNULYOMHQD
o
6YDNLVXSWLODQYLFMH]OREQRRWNULHDPQRJDYHOLNDRWNULD]QDQRVWL
GRHNDQDVXYHOLNLPVPLMHKRP
S
UHSUHNHSUREOHPSURYMHUDYDQMHSURQLFOMLYRVWVDYUHQVWYR
VYHVWUDQRVWVSRVREQRVWLVWYDUDODWYRWUDJXVSMHK
p
1LMHSUREOHPXWRPHNDGQHYLGLUMHHQMH3UREOHPMHNDGQHYLGL
SUREOHP
7
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RVWYDUXMHQDRNUXWDQQDLQ"
1
DQHSR]QDWDSLWDQMDVOLMHGLQHUD]XPOMLYRGJRYRU
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1LWDQLMHNRULVQRWRMHRNUXWQR2NUXWQRVWMHXLYDQMHXSDWQMDPD
PXHQRJD2NUXWQRVWX]QHPLUDYDJOXSRVWREHVKUDEUXMH
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NRSUREOHPL]LVNXMHEURMQHVDVWDQNHQDNUDMXVDVWDQFLSRVWDMXYDQLMLRG
SUREOHPD
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.XNDYLOXNLQHQDVLOMHQHLGX]DMHGQR
8
QXWDUVYDNRJNUXSQRJSUREOHPDQDOD]LVHPDOLSUREOHPNRMLVHERULGD
L]DHYDQ.DGUDGLQDUMHHQMXQHNRJSUREOHPDXYLMHNSRPDHDNR]QD
RGJRYRU5MHHQMHSUREOHPDPLMHQMDQDUDYSUREOHPD'RVYLKYHOLNLKRWNULD
QDNUDMXVHGROD]LJUHNRP
1
DVLOMHMH]DLVWDXURGXVDVWUDKRP1LNDGDVHQDVLOMHPQHSRVWLHQHQDVLOMH
7DPRJGMHVHPRUDELUDWLL]PHXNXNDYLOXNDLQDVLOMDMDVDP]DQDVLOMH
p
1LNDGDQHRGROLMHYDMQDSDVWLSURYMHULVYHL]DGULWRMHGREUR
HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
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1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
UHHQLFHMHGDQHVYHPLUSDVWLXUXHYLQH
LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
LODYRVWLSURQLFOMLYRVWVXSURPDWUDLQHOMXGVNHLJUHXNRMRMDSVXUGQDGDL
VPUWL]PMHQMXMXVYRMHUHSOLNH
HGLQLQDLQGDVHRGUHNQHPRQDVLOMDVXSUD]QHYRMDUQH1DVLOMHMHRGNRULVWL
VDPRRQLPDNRMLQHPDMXWRL]JXELWL
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1HWHLVDYUHQVWYXFLOMPRHSRVWDWLMDORY'RNGRWMHUDLL]JODGL
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LYRWLQMDQLNDGQHHSURWLYRYMHNDSURWLYRYMHNDLGHVDPRRYMHN
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EHVPLVOHQRX
HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p
3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
W
DGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p
7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$
NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%
XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p
3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
W
DGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p
7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$
NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%
XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p
3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
W
DGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p
7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$
NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%
XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
HGDQRGJODYQLKPRPHQDWDSUDYRJDLQWHOHNWXDOQRJDL]REUDHQMDMHVW
VYHVWUDQRVW
p
3URQDLVYRMHVSRVREQRVWL
x DNREU]RVKYDDSUREOHPHLQHSUHVWDQRVHRERJDXMHQRYLP
LVNXVWYLPD
x DNREU]RXVYDMDQRYHSRMPRYH
x DNREU]R]DPMHXMHDNRLPDIOXHQWQRVWLGHMDLVWYDUDQRYH
RULJLQDOQHLGHMH
x DNRLPDVOLNXRVDPRPHVHELLXQXWDUQMXPRWLYDFLMX
x DNRNRULVWLVLPEROH
x DNRODNRNRQ]XPLUDQRYR]QDQMH
x DNRSODQLUDLIOHNVLELODQVLXPLMHQMDQMXSODQD
x DNRSRND]XMHSRWSXQXSUHGDQRVWVYDNRM]DGDL
x DNRSUHSR]QDMHVYRMHLQWHOHNWXDOQRWMHOHVQRLGUXWYHQR
x DNRSURYMHUDYDLNRQWUROLUD
x DNRVH]DQHWR]DQHVHHQWX]LMDVWDLQHLPHIDVFLQLUDQ
x DNRVH]DQLPD]DQRYDSRGUXMDLSRYH]XMHLKPHXVREQRL
UD]PLOMDGLYHUJHQWQR
x DNRVLVHOHNWLYDQQDELWQHSRGDWNHVWYDUDVYRMXYODVWLWXED]X]QDQMD
x DNRNRULVWLXYLGDQDORJLMHLPHWDIRUH
x DNR]DPMHXMHELWQHSRMDYHLRGQRVH
W
DGDXWHELSRVWRMHMDVQL]QDFLLVLJQDOLVSRVREQRVWLWRSRWKUDEULKL
EHVNRPSURPLVQLKWDGDEU]RQDSUHGXMHXVYDNRPQRYRPSRGUXMXWDGDVL
SRVWLJDRVYRMRVMHDMLGHQWLWHWDLQHRYLVQRVWLLRGJRYRUQRVWLDQHSULSLVXMH
WRVUHLVXGELQLLOLVOXDMXWDGDSRVMHGXMHVDPRSRX]GDQMHLNRPSHWHQWQRVW
WDGDVLVDPRHILNDVDQSURGXNWLYDQRUJDQL]DWRUDPRHELWLLGREDU
UXNRYRGLWHOMWDGDVLYLHVWUXNRQDGDUHQLURHQ]DVWYDUDODWYR1HGR]YROL
VHELGDWLWHVSRVREQRVWLXJDVQX0RGDSRVMHGXMHPHWDPHPRULMXL
PHWDNRJQLFLMXHPRFLRQDOQXORJLQRPDWHPDWLNXYHUEDOQXSURVWRUQX
PX]LNXNLQHVWHWNXLOLVRFLMDOQXLQWHOLJHQFLMX7LWRPRH6$08VWDQLLOL
RGXVWDQL
p
7LVDPL]DELUHVDPVWYDUDODNLNDRXPMHWQLNL]QDOD]LLSRVWDYOMD
YULMHGQRVWL
$
NRKRHVDGLWL]DYMHQRVWVDGLXGXERNHEH]JUDQLQHVSRVREQRVWL
RYMHND
%
XGLJRVSRGDUDQHUREVYRMLKVSRVREQRVWL
%
XGLNUHDWLYDQVWYDUDM
'
RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
1
LVLVWYDUDRFDNRGREUR]DSRQHQHJRDNRQDYULMHPH]DYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
$
ULVWRWHORYHSUHWSRVWDYNHRVWYDUDODWYXWHPHOMLOHVXVHQDHWLULVXSURWQRVWL
KODGQRJYUXHJYODQRJLVXKRJ2QMHYMHURYDRGDVXWHVXSURWQRVWLX
QHSUHVWDQRPVWDQMXQHUDYQRWHHLGDVHQHSUHVWDQRSRNXDYDMXXVNODGLWL
'DQDVPRHPRJRYRULWLRUDVSRORHQMLPDSULPMHULFHRVWUDKX
1
LWDQLMHWDNRQHSUHGYLGLYRL]DLVWDWDNRVWDELOQRNDRNDRVMHU]DQMHJD
QRYRVWLVWYDUDODWYRVXQHUDVSR]QDWOMLYHVYHGRNVHQHSRMDYHL]UHGD
%
LWLNUHDWLYDQ]QDLL]UDDYDWLVYRMHVSRVREQRVWLWDOHQWHERJDWVWYRVYRMH
SULURGQHQDGDUHQRVWLNRMHJLPDQHQWQRLPDVYDNROMXGVNRELH
1
HNLVPDWUDMXGDMHVWYDUDODWYRSURQDODHQMHUHGDXQHUHGX
RYMHNELKWLRLVXYLHPQRJR2QELYDOMGDKWLR6YH1DSURVWRVYHGDEXGH
ERJLOLJHQLMHLOLYLHRGWRJDMHUELKWLRXOMHSDWLLGRWMHUDWLRQRWRMHPDMND
SULURGDSRQMHJRYXQDLQXJOHGDQMDSURSXVWLODLOL]DQHPDULODRYMHNELKWLR
ELWLQHQDVLURYQHJRQDEODJLSOHPHQLWQDLQ1DWRYMHN'DEXGHQRYL
LPHQRYDWHOMSUHNUVWLWHOMLGRQRVLWHOMSORDEXGLWHOMXVWURMLWHOMLSUHXVWURMLWHOM
MHGQRPULMHMX6WYDUDODF
'
RNMHGQLVPDWUDMXGDVHXOMXGVNRMSRYLMHVWLQLWLMHGQDMHGLQDLGHMDQLMH
PRJODRVWYDULWLEH]VQDQHGUXWYHQHNRKH]LMHGUXJLVXPLOMHQMDGDVRFLMDOQH
VNXSLQHQHSRVMHGXMXQLNDNYH]DMHGQLNH]QDDMNHQDJRQHVPHWQMHSRXGH
VQRYHRVMHDMHLOLVWYDUDODNHVSRVREQRVWLWHGDVDPRSRMHGLQDFPRH
XGMHWLSRWLVNLYDWLVQLYDWLPLVOLWLRVMHDWLMHGQRPULMHMXL]UDDYDWLX
DUWLNXOLUDQLPREOLFLPD
RYMHNMHLQWHJULUDQLLVWYDUDODNRELH6WYDUDODWYRMHLVNOMXLYROMXGVNR
RELOMHMH
'
LQDPLQDLLQYHQWLYQDGUXWYDNRMDVXXVSMHODXSUHJQXWLVWYDUDODNH
SRWHQFLMDOHLRNUHQXWLVHWHKQRORJLMDPDEXGXQRVWLVLORYLWRQDSUHGXMX
RYMHNSRVWDMHNUHDWLYDQNDGRWNULMHQRYRMHGLQVWYRXUD]QROLNRVWLSULURGH
RYMHNYLHFLMHQLVORERGQRYULMHPHQHJRUDGVDPRRQGDDNRJDRVMHD
]DQLPOMLYLP
RYMHNVYRMLPVWYDUDODWYRPWUDQVFHQGHQWLUDYHVWYRUHQRXNOMXXMXLLVHEH
VDPRJ
RYMHNVYRMLPVWYDUDODWYRPWUDQVFHQGHQWLUDYHVWYRUHQRXNOMXXMXLLVHEH
VDPRJ
RYMHNYLHFLMHQLVORERGQRYULMHPHQHJRUDGVDPRRQGDDNRJDRVMHD
]DQLPOMLYLP
RYMHNSRVWDMHNUHDWLYDQNDGRWNULMHQRYRMHGLQVWYRXUD]QROLNRVWLSULURGH
'
LQDPLQDLLQYHQWLYQDGUXWYDNRMDVXXVSMHODXSUHJQXWLVWYDUDODNH
SRWHQFLMDOHLRNUHQXWLVHWHKQRORJLMDPDEXGXQRVWLVLORYLWRQDSUHGXMX
RYMHNMHLQWHJULUDQLLVWYDUDODNRELH6WYDUDODWYRMHLVNOMXLYROMXGVNR
RELOMHMH
'
RNMHGQLVPDWUDMXGDVHXOMXGVNRMSRYLMHVWLQLWLMHGQDMHGLQDLGHMDQLMH
PRJODRVWYDULWLEH]VQDQHGUXWYHQHNRKH]LMHGUXJLVXPLOMHQMDGDVRFLMDOQH
VNXSLQHQHSRVMHGXMXQLNDNYH]DMHGQLNH]QDDMNHQDJRQHVPHWQMHSRXGH
VQRYHRVMHDMHLOLVWYDUDODNHVSRVREQRVWLWHGDVDPRSRMHGLQDFPRH
XGMHWLSRWLVNLYDWLVQLYDWLPLVOLWLRVMHDWLMHGQRPULMHMXL]UDDYDWLX
DUWLNXOLUDQLPREOLFLPD
RYMHNELKWLRLVXYLHPQRJR2QELYDOMGDKWLR6YH1DSURVWRVYHGDEXGH
ERJLOLJHQLMHLOLYLHRGWRJDMHUELKWLRXOMHSDWLLGRWMHUDWLRQRWRMHPDMND
SULURGDSRQMHJRYXQDLQXJOHGDQMDSURSXVWLODLOL]DQHPDULODRYMHNELKWLR
ELWLQHQDVLURYQHJRQDEODJLSOHPHQLWQDLQ1DWRYMHN'DEXGHQRYL
LPHQRYDWHOMSUHNUVWLWHOMLGRQRVLWHOMSORDEXGLWHOMXVWURMLWHOMLSUHXVWURMLWHOM
MHGQRPULMHMX6WYDUDODF
1
HNLVPDWUDMXGDMHVWYDUDODWYRSURQDODHQMHUHGDXQHUHGX
%
LWLNUHDWLYDQ]QDLL]UDDYDWLVYRMHVSRVREQRVWLWDOHQWHERJDWVWYRVYRMH
SULURGQHQDGDUHQRVWLNRMHJLPDQHQWQRLPDVYDNROMXGVNRELH
1
LWDQLMHWDNRQHSUHGYLGLYRL]DLVWDWDNRVWDELOQRNDRNDRVMHU]DQMHJD
QRYRVWLVWYDUDODWYRVXQHUDVSR]QDWOMLYHVYHGRNVHQHSRMDYHL]UHGD
%
XGLNUHDWLYDQVWYDUDM
'
RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
1
LVLVWYDUDRFDNRGREUR]DSRQHQHJRDNRQDYULMHPH]DYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
$
ULVWRWHORYHSUHWSRVWDYNHRVWYDUDODWYXWHPHOMLOHVXVHQDHWLULVXSURWQRVWL
KODGQRJYUXHJYODQRJLVXKRJ2QMHYMHURYDRGDVXWHVXSURWQRVWLX
QHSUHVWDQRPVWDQMXQHUDYQRWHHLGDVHQHSUHVWDQRSRNXDYDMXXVNODGLWL
'DQDVPRHPRJRYRULWLRUDVSRORHQMLPDSULPMHULFHRVWUDKX
%
XGLNUHDWLYDQVWYDUDM
'
RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
1
LVLVWYDUDRFDNRGREUR]DSRQHQHJRDNRQDYULMHPH]DYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
$
ULVWRWHORYHSUHWSRVWDYNHRVWYDUDODWYXWHPHOMLOHVXVHQDHWLULVXSURWQRVWL
KODGQRJYUXHJYODQRJLVXKRJ2QMHYMHURYDRGDVXWHVXSURWQRVWLX
QHSUHVWDQRPVWDQMXQHUDYQRWHHLGDVHQHSUHVWDQRSRNXDYDMXXVNODGLWL
'DQDVPRHPRJRYRULWLRUDVSRORHQMLPDSULPMHULFHRVWUDKX
1
LWDQLMHWDNRQHSUHGYLGLYRL]DLVWDWDNRVWDELOQRNDRNDRVMHU]DQMHJD
QRYRVWLVWYDUDODWYRVXQHUDVSR]QDWOMLYHVYHGRNVHQHSRMDYHL]UHGD
%
LWLNUHDWLYDQ]QDLL]UDDYDWLVYRMHVSRVREQRVWLWDOHQWHERJDWVWYRVYRMH
SULURGQHQDGDUHQRVWLNRMHJLPDQHQWQRLPDVYDNROMXGVNRELH
1
HNLVPDWUDMXGDMHVWYDUDODWYRSURQDODHQMHUHGDXQHUHGX
RYMHNELKWLRLVXYLHPQRJR2QELYDOMGDKWLR6YH1DSURVWRVYHGDEXGH
ERJLOLJHQLMHLOLYLHRGWRJDMHUELKWLRXOMHSDWLLGRWMHUDWLRQRWRMHPDMND
SULURGDSRQMHJRYXQDLQXJOHGDQMDSURSXVWLODLOL]DQHPDULODRYMHNELKWLR
ELWLQHQDVLURYQHJRQDEODJLSOHPHQLWQDLQ1DWRYMHN'DEXGHQRYL
LPHQRYDWHOMSUHNUVWLWHOMLGRQRVLWHOMSORDEXGLWHOMXVWURMLWHOMLSUHXVWURMLWHOM
MHGQRPULMHMX6WYDUDODF
'
RNMHGQLVPDWUDMXGDVHXOMXGVNRMSRYLMHVWLQLWLMHGQDMHGLQDLGHMDQLMH
PRJODRVWYDULWLEH]VQDQHGUXWYHQHNRKH]LMHGUXJLVXPLOMHQMDGDVRFLMDOQH
VNXSLQHQHSRVMHGXMXQLNDNYH]DMHGQLNH]QDDMNHQDJRQHVPHWQMHSRXGH
VQRYHRVMHDMHLOLVWYDUDODNHVSRVREQRVWLWHGDVDPRSRMHGLQDFPRH
XGMHWLSRWLVNLYDWLVQLYDWLPLVOLWLRVMHDWLMHGQRPULMHMXL]UDDYDWLX
DUWLNXOLUDQLPREOLFLPD
RYMHNMHLQWHJULUDQLLVWYDUDODNRELH6WYDUDODWYRMHLVNOMXLYROMXGVNR
RELOMHMH
'
LQDPLQDLLQYHQWLYQDGUXWYDNRMDVXXVSMHODXSUHJQXWLVWYDUDODNH
SRWHQFLMDOHLRNUHQXWLVHWHKQRORJLMDPDEXGXQRVWLVLORYLWRQDSUHGXMX
RYMHNSRVWDMHNUHDWLYDQNDGRWNULMHQRYRMHGLQVWYRXUD]QROLNRVWLSULURGH
RYMHNYLHFLMHQLVORERGQRYULMHPHQHJRUDGVDPRRQGDDNRJDRVMHD
]DQLPOMLYLP
RYMHNVYRMLPVWYDUDODWYRPWUDQVFHQGHQWLUDYHVWYRUHQRXNOMXXMXLLVHEH
VDPRJ
RYMHNVYRMLPVWYDUDODWYRPWUDQVFHQGHQWLUDYHVWYRUHQRXNOMXXMXLLVHEH
VDPRJ
RYMHNYLHFLMHQLVORERGQRYULMHPHQHJRUDGVDPRRQGDDNRJDRVMHD
]DQLPOMLYLP
RYMHNSRVWDMHNUHDWLYDQNDGRWNULMHQRYRMHGLQVWYRXUD]QROLNRVWLSULURGH
'
LQDPLQDLLQYHQWLYQDGUXWYDNRMDVXXVSMHODXSUHJQXWLVWYDUDODNH
SRWHQFLMDOHLRNUHQXWLVHWHKQRORJLMDPDEXGXQRVWLVLORYLWRQDSUHGXMX
RYMHNMHLQWHJULUDQLLVWYDUDODNRELH6WYDUDODWYRMHLVNOMXLYROMXGVNR
RELOMHMH
'
RNMHGQLVPDWUDMXGDVHXOMXGVNRMSRYLMHVWLQLWLMHGQDMHGLQDLGHMDQLMH
PRJODRVWYDULWLEH]VQDQHGUXWYHQHNRKH]LMHGUXJLVXPLOMHQMDGDVRFLMDOQH
VNXSLQHQHSRVMHGXMXQLNDNYH]DMHGQLNH]QDDMNHQDJRQHVPHWQMHSRXGH
VQRYHRVMHDMHLOLVWYDUDODNHVSRVREQRVWLWHGDVDPRSRMHGLQDFPRH
XGMHWLSRWLVNLYDWLVQLYDWLPLVOLWLRVMHDWLMHGQRPULMHMXL]UDDYDWLX
DUWLNXOLUDQLPREOLFLPD
RYMHNELKWLRLVXYLHPQRJR2QELYDOMGDKWLR6YH1DSURVWRVYHGDEXGH
ERJLOLJHQLMHLOLYLHRGWRJDMHUELKWLRXOMHSDWLLGRWMHUDWLRQRWRMHPDMND
SULURGDSRQMHJRYXQDLQXJOHGDQMDSURSXVWLODLOL]DQHPDULODRYMHNELKWLR
ELWLQHQDVLURYQHJRQDEODJLSOHPHQLWQDLQ1DWRYMHN'DEXGHQRYL
LPHQRYDWHOMSUHNUVWLWHOMLGRQRVLWHOMSORDEXGLWHOMXVWURMLWHOMLSUHXVWURMLWHOM
MHGQRPULMHMX6WYDUDODF
1
HNLVPDWUDMXGDMHVWYDUDODWYRSURQDODHQMHUHGDXQHUHGX
%
LWLNUHDWLYDQ]QDLL]UDDYDWLVYRMHVSRVREQRVWLWDOHQWHERJDWVWYRVYRMH
SULURGQHQDGDUHQRVWLNRMHJLPDQHQWQRLPDVYDNROMXGVNRELH
1
LWDQLMHWDNRQHSUHGYLGLYRL]DLVWDWDNRVWDELOQRNDRNDRVMHU]DQMHJD
QRYRVWLVWYDUDODWYRVXQHUDVSR]QDWOMLYHVYHGRNVHQHSRMDYHL]UHGD
%
XGLNUHDWLYDQVWYDUDM
'
RNVWYDUDGYDSXWDLYL6WYDUDWLWR]QDLGDWLQHNLREOLNVYRMRM
VXGELQL
1
LVLVWYDUDRFDNRGREUR]DSRQHQHJRDNRQDYULMHPH]DYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
$
ULVWRWHORYHSUHWSRVWDYNHRVWYDUDODWYXWHPHOMLOHVXVHQDHWLULVXSURWQRVWL
KODGQRJYUXHJYODQRJLVXKRJ2QMHYMHURYDRGDVXWHVXSURWQRVWLX
QHSUHVWDQRPVWDQMXQHUDYQRWHHLGDVHQHSUHVWDQRSRNXDYDMXXVNODGLWL
'DQDVPRHPRJRYRULWLRUDVSRORHQMLPDSULPMHULFHRVWUDKX
.
UHDWLYQDMHRVREDVNORQDUL]LQLPSRGXKYDWLPD1HNLVH]QDQVWYHQLFLLSDN
SLWDMX'DOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQH
XPLMHDXELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQL
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WYDUDODFGMHOXMXLQDSULURGXPLMHQMDLVHEHVDPRJDPLMHQMDLRERJDXMH
VYRMXVSR]QDMQXVWYDUQRVWLQHSUL]QDMHQLNDNYHSULQFLSLMHOQHJUDQLFHOMXGVNRM
VSR]QDML
6
WYDUDODFQHSUL]QDMHDXWRULWHWVXPQMDRYHVD]QDWLPLVWLQDPDQHSULGUXXMH
VHPLOMHQMXGUXJLKLRGXSLUHVHRSRQDDQMX1HVPLMHVHGRJRGLWLGDVH
DUJXPHQWQHNRJDXWRULWHWDVXSURWVWDYLQDSUHWNXPLVOLWHGDQHNULWLNL
SULKYDDPRWXDPLOMHQMD
6
WYDUDODFQHSUL]QDMHDXWRULWHWVXPQMDRYHVD]QDWLPLVWLQDPDQHSULGUXXMH
VHPLOMHQMXGUXJLKLRGXSLUHVHRSRQDDQMX1HVPLMHVHGRJRGLWLGDVH
DUJXPHQWQHNRJDXWRULWHWDVXSURWVWDYLQDSUHWNXPLVOLWHGDQHNULWLNL
SULKYDDPRWXDPLOMHQMD
6
WYDUDODFVHEHGRLYOMDYDNDRUD]OLLWRJ
6
WYDUDODFPRHLPRUDVYRMHPRJXQRVWLRSWLPDOQRUD]YLMDWLEH]NRULWHQMD
QDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
6
WYDUDODFHYROXLUDLGHMHSUHPDYULMHGQRVWLQHSRVWDWXVXWNRLKMHL]QLR
2EDYOMDL]ERULXQDSUHHQMHLVNOMXLYRQDWHPHOMXVSRVREQRVWLLUH]XOWDWD
UDGD
6
WYDUDODFGMHOXMXLQDSULURGXPLMHQMDLVHEHVDPRJDPLMHQMDLRERJDXMH
VYRMXVSR]QDMQXVWYDUQRVWLQHSUL]QDMHQLNDNYHSULQFLSLMHOQHJUDQLFHOMXGVNRM
VSR]QDML
6
WYDUDODNDVLODQHNRJDXWRUDQHVOXDQDDORVWXYLMHNQMHJRYXYROMXGMHOR
LVSDGDQDMEROMHNDNR]QDLHVWRVHVXSURWVWDYOMDDXWRUXNDRQHRYLVQRWD
YLHNDRWXH8PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQH
QHXURWLNHVLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNL
XPMHWQLNVDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLH
SUHUXHQLL]DPDVNLUDQLML
6
WYDUDODFLPDVYRMDYODVWLWDSUDYLOD
6
WYDUDODFWUHEDXVYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLH
FLMHQLWLGREURWXRGVSRVREQRVWL
6
WYDUDODFLVSLWXMHOLMHSRLOLYULMHGQRXSULURGLLXPMHWQRVWLWHLVWUDXMH
RVQRYQHSUHGXYMHWHLNULWHULMHSURVXLYDQMDVWYDUDQMDLGRLYOMDYDQMDWH
LVWUDXMHVNXSQDYLNDYODGDQMDVPRUDOQHWRNHJOHGLWD
6
WYDUDODFVYRMLYRWXUHXMHSODQVNLXPQRLDNWLYQRDQDMYHHYUOLQHVPDWUD
RGYDQRVW]DVUHXLSREMHGXQDGVXGELQRPDQHWUSOMHQMHKUDEURVWL
EH]XYMHWQXSRGORQRVWLSRNRUQRVW2QPRHLPRUDVYRMHPRJXQRVWL
RSWLPDOQRUD]YLMDWLEH]NRULWHQMDQDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
6
WYDUDODFMHGUXWYHQLEXQWRYQLNLERUDF]DGRVWRMDQVWYRLSRVMHGXMHVSR]QDMX
NDRRGUD]REMHNWLYQLKRGQRVDVYLMHVWNDRYLLREOLNSULURGQRJSRVWRMDQMD
1MHPXVHPRHVYHRGX]HWLRVLPSUDYDGDVORERGQRPLVOLDMHGLQRMHPXGDU
RYMHNVORERGDQ6ORERGDXNXVPRGDHVWHWVNLNULWHULMLDQDURLWRSRMDP
VWYDUDQMDQLVXNRQVWDQWHWHVHWDNRLSUHGRGEDRVORERGLVWYDUDQMDLL]UD]D
WUDMQRPLMHQMD
6
WYDUDODFVPDWUDGDMHVYLMHW]UHR]DSURPMHQXDVHEHLQVWUXPHQWRPWH
SURPMHQH6WYDUDODNDOLQRVWPLVOLRVYLMHWXNDRRVOLFLNRMXWUHEDPLMHQMDWL
6
WYDUDODFPRHLPRUDVYRMHPRJXQRVWLRSWLPDOQRUD]YLMDWLEH]NRULWHQMD
QDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
6
WYDUDODFVHEHGRLYOMDYDNDRUD]OLLWRJ
6
WYDUDODFMHGUXWYHQLEXQWRYQLNLERUDF]DGRVWRMDQVWYRLSRVMHGXMHVSR]QDMX
NDRRGUD]REMHNWLYQLKRGQRVDVYLMHVWNDRYLLREOLNSULURGQRJSRVWRMDQMD
1MHPXVHPRHVYHRGX]HWLRVLPSUDYDGDVORERGQRPLVOLDMHGLQRMHPXGDU
RYMHNVORERGDQ6ORERGDXNXVPRGDHVWHWVNLNULWHULMLDQDURLWRSRMDP
VWYDUDQMDQLVXNRQVWDQWHWHVHWDNRLSUHGRGEDRVORERGLVWYDUDQMDLL]UD]D
WUDMQRPLMHQMD
6
WYDUDODFVPDWUDGDMHVYLMHW]UHR]DSURPMHQXDVHEHLQVWUXPHQWRPWH
SURPMHQH6WYDUDODNDOLQRVWPLVOLRVYLMHWXNDRRVOLFLNRMXWUHEDPLMHQMDWL
6
WYDUDODFLVSLWXMHOLMHSRLOLYULMHGQRXSULURGLLXPMHWQRVWLWHLVWUDXMH
RVQRYQHSUHGXYMHWHLNULWHULMHSURVXLYDQMDVWYDUDQMDLGRLYOMDYDQMDWH
LVWUDXMHVNXSQDYLNDYODGDQMDVPRUDOQHWRNHJOHGLWD
6
WYDUDODFVYRMLYRWXUHXMHSODQVNLXPQRLDNWLYQRDQDMYHHYUOLQHVPDWUD
RGYDQRVW]DVUHXLSREMHGXQDGVXGELQRPDQHWUSOMHQMHKUDEURVWL
EH]XYMHWQXSRGORQRVWLSRNRUQRVW2QPRHLPRUDVYRMHPRJXQRVWL
RSWLPDOQRUD]YLMDWLEH]NRULWHQMDQDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
6
WYDUDODFLPDVYRMDYODVWLWDSUDYLOD
6
WYDUDODFWUHEDXVYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLH
FLMHQLWLGREURWXRGVSRVREQRVWL
6
WYDUDODFHYROXLUDLGHMHSUHPDYULMHGQRVWLQHSRVWDWXVXWNRLKMHL]QLR
2EDYOMDL]ERULXQDSUHHQMHLVNOMXLYRQDWHPHOMXVSRVREQRVWLLUH]XOWDWD
UDGD
6
WYDUDODNDVLODQHNRJDXWRUDQHVOXDQDDORVWXYLMHNQMHJRYXYROMXGMHOR
LVSDGDQDMEROMHNDNR]QDLHVWRVHVXSURWVWDYOMDDXWRUXNDRQHRYLVQRWD
YLHNDRWXH8PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQH
QHXURWLNHVLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNL
XPMHWQLNVDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLH
SUHUXHQLL]DPDVNLUDQLML
6
WYDUDODFGMHOXMXLQDSULURGXPLMHQMDLVHEHVDPRJDPLMHQMDLRERJDXMH
VYRMXVSR]QDMQXVWYDUQRVWLQHSUL]QDMHQLNDNYHSULQFLSLMHOQHJUDQLFHOMXGVNRM
VSR]QDML
6
WYDUDODFQHSUL]QDMHDXWRULWHWVXPQMDRYHVD]QDWLPLVWLQDPDQHSULGUXXMH
VHPLOMHQMXGUXJLKLRGXSLUHVHRSRQDDQMX1HVPLMHVHGRJRGLWLGDVH
DUJXPHQWQHNRJDXWRULWHWDVXSURWVWDYLQDSUHWNXPLVOLWHGDQHNULWLNL
SULKYDDPRWXDPLOMHQMD
6
WYDUDODFQHSUL]QDMHDXWRULWHWVXPQMDRYHVD]QDWLPLVWLQDPDQHSULGUXXMH
VHPLOMHQMXGUXJLKLRGXSLUHVHRSRQDDQMX1HVPLMHVHGRJRGLWLGDVH
DUJXPHQWQHNRJDXWRULWHWDVXSURWVWDYLQDSUHWNXPLVOLWHGDQHNULWLNL
SULKYDDPRWXDPLOMHQMD
6
WYDUDODFVHEHGRLYOMDYDNDRUD]OLLWRJ
6
WYDUDODFPRHLPRUDVYRMHPRJXQRVWLRSWLPDOQRUD]YLMDWLEH]NRULWHQMD
QDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
6
WYDUDODFGMHOXMXLQDSULURGXPLMHQMDLVHEHVDPRJDPLMHQMDLRERJDXMH
VYRMXVSR]QDMQXVWYDUQRVWLQHSUL]QDMHQLNDNYHSULQFLSLMHOQHJUDQLFHOMXGVNRM
VSR]QDML
6
WYDUDODFHYROXLUDLGHMHSUHPDYULMHGQRVWLQHSRVWDWXVXWNRLKMHL]QLR
2EDYOMDL]ERULXQDSUHHQMHLVNOMXLYRQDWHPHOMXVSRVREQRVWLLUH]XOWDWD
UDGD
6
WYDUDODNDVLODQHNRJDXWRUDQHVOXDQDDORVWXYLMHNQMHJRYXYROMXGMHOR
LVSDGDQDMEROMHNDNR]QDLHVWRVHVXSURWVWDYOMDDXWRUXNDRQHRYLVQRWD
YLHNDRWXH8PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQH
QHXURWLNHVLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNL
XPMHWQLNVDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLH
SUHUXHQLL]DPDVNLUDQLML
6
WYDUDODFLPDVYRMDYODVWLWDSUDYLOD
6
WYDUDODFWUHEDXVYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLH
FLMHQLWLGREURWXRGVSRVREQRVWL
6
WYDUDODFLVSLWXMHOLMHSRLOLYULMHGQRXSULURGLLXPMHWQRVWLWHLVWUDXMH
RVQRYQHSUHGXYMHWHLNULWHULMHSURVXLYDQMDVWYDUDQMDLGRLYOMDYDQMDWH
LVWUDXMHVNXSQDYLNDYODGDQMDVPRUDOQHWRNHJOHGLWD
6
WYDUDODFVYRMLYRWXUHXMHSODQVNLXPQRLDNWLYQRDQDMYHHYUOLQHVPDWUD
RGYDQRVW]DVUHXLSREMHGXQDGVXGELQRPDQHWUSOMHQMHKUDEURVWL
EH]XYMHWQXSRGORQRVWLSRNRUQRVW2QPRHLPRUDVYRMHPRJXQRVWL
RSWLPDOQRUD]YLMDWLEH]NRULWHQMDQDVLOMDLLVNRULWDYDQMDGUXJLKOMXGL
6
WYDUDODFMHGUXWYHQLEXQWRYQLNLERUDF]DGRVWRMDQVWYRLSRVMHGXMHVSR]QDMX
NDRRGUD]REMHNWLYQLKRGQRVDVYLMHVWNDRYLLREOLNSULURGQRJSRVWRMDQMD
1MHPXVHPRHVYHRGX]HWLRVLPSUDYDGDVORERGQRPLVOLDMHGLQRMHPXGDU
RYMHNVORERGDQ6ORERGDXNXVPRGDHVWHWVNLNULWHULMLDQDURLWRSRMDP
VWYDUDQMDQLVXNRQVWDQWHWHVHWDNRLSUHGRGEDRVORERGLVWYDUDQMDLL]UD]D
WUDMQRPLMHQMD
6
WYDUDODFVPDWUDGDMHVYLMHW]UHR]DSURPMHQXDVHEHLQVWUXPHQWRPWH
SURPMHQH6WYDUDODNDOLQRVWPLVOLRVYLMHWXNDRRVOLFLNRMXWUHEDPLMHQMDWL
6
WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6
WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6
WYDUDODWYRMHGDSDUDIUD]LUDPR.UOHXSLWDQMHOMXGVNHYROMHSUHPDWRPHL
SLWDQMHOMXGVNRJPRUDODGDNOHSRVYHORJLQRSLWDQMHOMXGVNRJDVWDYDSUHG
RWYRUHQLPSUREOHPRPGREUDL]ODOLMHSRJLUXQRJSUDYHGQRJL
QHSUDYHGQRJLVWLQLWRJLODQRJ
6
WYDUDODWYRMHLYRWQLVWDYNRMHPMHJODYQLSUHGPHWXQDSUHHQMHLUD]YLMDQMH
RYMHNDVDPRJ
6
WYDUDODWYRMHYHOLNLSRGYLJDSRGYLJWUDLUWYH
6
WYDUDODWYRMHNUHDWLYQLLQSUHWYDUDQMDRGUD]DXL]UD]
6
WYDUDODNLUDGXYHOLNRMPMHULSUHWSRVWDYOMDPQRJDRGULFDQMDQDSRUQD
LVWUDLYDQMDXHQMHSURYMHUDYDQMHLYLVRNXUD]LQXVWUSOMHQMD2GSUYRELWQH
]DPLVOLLSUHWSRVWDYNHGRNRQDQRJREMDYOMHQRJGMHODLOLSURWRWLSDGXJMHL
LVFUSOMXMXLSXWUDDQMDLQWHOHNWXDOQRJSURGXNWD7DNDYUDGWUDLLWDYR
OMXGVNRELHLQWHQ]LYQXSR]RUQRVWGXERNXNRQFHQWUDFLMXLLURNXNXOWXUX
1LMHVOXDMQRGDVWRJDNDHPRGDVWYDUDODWYRVSDGDPHXQDMX]YLHQLMH
SR]LYHLMH]UQFHVSR]QDMHRERJDXMXLWDYVYLMHWVDGDQMHLEXGXH
JHQHUDFLMH
6
WYDUDODNRMHGMHORNULWLNDLNRUHNWXUDLYRWDSRNXDMGDVHLYRWRVORERGL
QMHJRYHEH]REOLQRVWLGDPXVHGDGHMDVQLMLPDGDQHLSRWSXQLMLREOLN9H
WLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRPQHJR
SUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q]XULX
EH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL]DPLVOL
SXEOLNXVYLHUD]XPLMHYDQMD
6
WYDUDODNRMHGMHORNULWLNDLNRUHNWXUDLYRWDSRNXDMGDVHLYRWRVORERGL
QMHJRYHEH]REOLQRVWLGDPXVHGDGHMDVQLMLPDGDQHLSRWSXQLMLREOLN9H
WLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRPQHJR
SUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q]XULX
EH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL]DPLVOL
SXEOLNXVYLHUD]XPLMHYDQMD
6
WYDUDODNLUDGXYHOLNRMPMHULSUHWSRVWDYOMDPQRJDRGULFDQMDQDSRUQD
LVWUDLYDQMDXHQMHSURYMHUDYDQMHLYLVRNXUD]LQXVWUSOMHQMD2GSUYRELWQH
]DPLVOLLSUHWSRVWDYNHGRNRQDQRJREMDYOMHQRJGMHODLOLSURWRWLSDGXJMHL
LVFUSOMXMXLSXWUDDQMDLQWHOHNWXDOQRJSURGXNWD7DNDYUDGWUDLLWDYR
OMXGVNRELHLQWHQ]LYQXSR]RUQRVWGXERNXNRQFHQWUDFLMXLLURNXNXOWXUX
1LMHVOXDMQRGDVWRJDNDHPRGDVWYDUDODWYRVSDGDPHXQDMX]YLHQLMH
SR]LYHLMH]UQFHVSR]QDMHRERJDXMXLWDYVYLMHWVDGDQMHLEXGXH
JHQHUDFLMH
6
WYDUDODWYRMHNUHDWLYQLLQSUHWYDUDQMDRGUD]DXL]UD]
6
WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6
WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6
WYDUDODWYRMHUDGQDWHUDSLMD]DUD]OLNXRGRELQRJUDGDNRMLQLMHYUOLQDVDPD
SRVHELMHUOHLXQXWDUVWUDKDSULVLOHLRWXHQMD
6
WYDUDODWYRMHYHOLNLSRGYLJDSRGYLJWUDLUWYH
6
WYDUDODWYRMHLYRWQLVWDYNRMHPMHJODYQLSUHGPHWXQDSUHHQMHLUD]YLMDQMH
RYMHNDVDPRJ
6
WYDUDODWYRMHGDSDUDIUD]LUDPR.UOHXSLWDQMHOMXGVNHYROMHSUHPDWRPHL
SLWDQMHOMXGVNRJPRUDODGDNOHSRVYHORJLQRSLWDQMHOMXGVNRJDVWDYDSUHG
RWYRUHQLPSUREOHPRPGREUDL]ODOLMHSRJLUXQRJSUDYHGQRJL
QHSUDYHGQRJLVWLQLWRJLODQRJ
6
WYDUDODWYRMHUDGQDWHUDSLMD]DUD]OLNXRGRELQRJUDGDNRMLQLMHYUOLQDVDPD
SRVHELMHUOHLXQXWDUVWUDKDSULVLOHLRWXHQMD
6
WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6
WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6
WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6
WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6
WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6
WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6
WYDUDODWYRMHGDSDUDIUD]LUDPR.UOHXSLWDQMHOMXGVNHYROMHSUHPDWRPHL
SLWDQMHOMXGVNRJPRUDODGDNOHSRVYHORJLQRSLWDQMHOMXGVNRJDVWDYDSUHG
RWYRUHQLPSUREOHPRPGREUDL]ODOLMHSRJLUXQRJSUDYHGQRJL
QHSUDYHGQRJLVWLQLWRJLODQRJ
6
WYDUDODWYRMHLYRWQLVWDYNRMHPMHJODYQLSUHGPHWXQDSUHHQMHLUD]YLMDQMH
RYMHNDVDPRJ
6
WYDUDODWYRMHYHOLNLSRGYLJDSRGYLJWUDLUWYH
6
WYDUDODWYRMHNUHDWLYQLLQSUHWYDUDQMDRGUD]DXL]UD]
6
WYDUDODNLUDGXYHOLNRMPMHULSUHWSRVWDYOMDPQRJDRGULFDQMDQDSRUQD
LVWUDLYDQMDXHQMHSURYMHUDYDQMHLYLVRNXUD]LQXVWUSOMHQMD2GSUYRELWQH
]DPLVOLLSUHWSRVWDYNHGRNRQDQRJREMDYOMHQRJGMHODLOLSURWRWLSDGXJMHL
LVFUSOMXMXLSXWUDDQMDLQWHOHNWXDOQRJSURGXNWD7DNDYUDGWUDLLWDYR
OMXGVNRELHLQWHQ]LYQXSR]RUQRVWGXERNXNRQFHQWUDFLMXLLURNXNXOWXUX
1LMHVOXDMQRGDVWRJDNDHPRGDVWYDUDODWYRVSDGDPHXQDMX]YLHQLMH
SR]LYHLMH]UQFHVSR]QDMHRERJDXMXLWDYVYLMHWVDGDQMHLEXGXH
JHQHUDFLMH
6
WYDUDODNRMHGMHORNULWLNDLNRUHNWXUDLYRWDSRNXDMGDVHLYRWRVORERGL
QMHJRYHEH]REOLQRVWLGDPXVHGDGHMDVQLMLPDGDQHLSRWSXQLMLREOLN9H
WLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRPQHJR
SUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q]XULX
EH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL]DPLVOL
SXEOLNXVYLHUD]XPLMHYDQMD
6
WYDUDODNRMHGMHORNULWLNDLNRUHNWXUDLYRWDSRNXDMGDVHLYRWRVORERGL
QMHJRYHEH]REOLQRVWLGDPXVHGDGHMDVQLMLPDGDQHLSRWSXQLMLREOLN9H
WLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRPQHJR
SUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q]XULX
EH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL]DPLVOL
SXEOLNXVYLHUD]XPLMHYDQMD
6
WYDUDODNLUDGXYHOLNRMPMHULSUHWSRVWDYOMDPQRJDRGULFDQMDQDSRUQD
LVWUDLYDQMDXHQMHSURYMHUDYDQMHLYLVRNXUD]LQXVWUSOMHQMD2GSUYRELWQH
]DPLVOLLSUHWSRVWDYNHGRNRQDQRJREMDYOMHQRJGMHODLOLSURWRWLSDGXJMHL
LVFUSOMXMXLSXWUDDQMDLQWHOHNWXDOQRJSURGXNWD7DNDYUDGWUDLLWDYR
OMXGVNRELHLQWHQ]LYQXSR]RUQRVWGXERNXNRQFHQWUDFLMXLLURNXNXOWXUX
1LMHVOXDMQRGDVWRJDNDHPRGDVWYDUDODWYRVSDGDPHXQDMX]YLHQLMH
SR]LYHLMH]UQFHVSR]QDMHRERJDXMXLWDYVYLMHWVDGDQMHLEXGXH
JHQHUDFLMH
6
WYDUDODWYRMHNUHDWLYQLLQSUHWYDUDQMDRGUD]DXL]UD]
6
WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6
WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6
WYDUDODWYRMHUDGQDWHUDSLMD]DUD]OLNXRGRELQRJUDGDNRMLQLMHYUOLQDVDPD
SRVHELMHUOHLXQXWDUVWUDKDSULVLOHLRWXHQMD
6
WYDUDODWYRMHYHOLNLSRGYLJDSRGYLJWUDLUWYH
6
WYDUDODWYRMHLYRWQLVWDYNRMHPMHJODYQLSUHGPHWXQDSUHHQMHLUD]YLMDQMH
RYMHNDVDPRJ
6
WYDUDODWYRMHGDSDUDIUD]LUDPR.UOHXSLWDQMHOMXGVNHYROMHSUHPDWRPHL
SLWDQMHOMXGVNRJPRUDODGDNOHSRVYHORJLQRSLWDQMHOMXGVNRJDVWDYDSUHG
RWYRUHQLPSUREOHPRPGREUDL]ODOLMHSRJLUXQRJSUDYHGQRJL
QHSUDYHGQRJLVWLQLWRJLODQRJ
6
WYDUDODWYRMHUDGQDWHUDSLMD]DUD]OLNXRGRELQRJUDGDNRMLQLMHYUOLQDVDPD
SRVHELMHUOHLXQXWDUVWUDKDSULVLOHLRWXHQMD
6
WYDUDODWYRMHSURFHVXNRMHPWHQMD]DQRYLPLRVREQLPPDORSRPDOR
SURLUXMHLRGYUHPHQDGRYUHPHQDUXLJUDQLFHNRQYHQFLMD
6
WYDUDODWYRMHRGUD]GXKRYQHVXSHULRUQRVWLEH]REYH]LYDQMDQDELORNDNYX
QRUPX
6
WYDUDODNLUDGMHGRND]DQDJHQHULNDVXWLQDRYMHNDDNWUDDQMDVHEH
UDVFYDWRYMHNRYLKPRJXQRVWLLPRLRYMHNSRGUHXMHLJUXQMHQLKVLOD
VYRMRMYODVWLWRMPRLWNRVHYLHQHUDGXMHWRPHGDRGRQRJDWRPRH
L]JUDGLWLLWDYVYLMHWGDEXGHWYRUDFVYLMHWDQHJRVDPRWRPHGDLGDOMHOXWD
QDRNRORRQDNDYNDNDYMHQDGWLPMHGXKL]UHNDRVYRMHSURNOHWVWYR
6
WYDUDODNLDVSHNWRYMHNDREXKYDDLQRYDWLYQRVWLLQYHQFLMX7HVH
RVRELWRVWLRLWXMXSULMHVYHJDNUR]L]XPLWHOMVWYR]QDQRVW]QDQVWYHQD
RWNULDWHKQLNXDUKLWHNWXUXVOLNDUVWYRNQMLHYQRVWND]DOLWHLJOXPX
JOD]EXILOR]RILMXLGUXJHYLGRYHFLYLOL]DFLMHLNXOWXUH
6
WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
6
WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6
WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6
WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6
WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6
YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6
YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6
YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6
YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7
NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6
WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6
WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6
WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6
WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6
WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6
WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6
WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6
WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6
WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6
WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6
YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6
YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6
YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6
YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7
NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6
WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
6
WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
6
WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6
WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6
WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6
WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6
YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6
YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6
YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6
YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7
NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6
WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6
WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6
WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6
WYDUDODWYRQLMHQLGHVQRQLOLMHYRYHXYLMHNXVUHGLQL
6
WYDUDODWYRSUHWSRVWDYOMDNUHWDQMHQDSULMHGXQHL]YMHVQR1RNDNRVYDNL
QRYLNRUDNVDGULRSDVQRVWRGQHXVSMHKDWRMHMHGDQRGUD]ORJD]DWRVHOMXGL
ERMHVORERGH
6
WYDUDODWYRQHRVWDYOMDLVNOMXLYRSORGRYHXVDPOMHQLNLKVDQMDULMDQHJR
SR]LWLYQXPXGURVW]DPQRJDSRNROMHQMD2QRGUXJHSRNUHHQDDNWLYQRVWLQD
REQRYXQDSURPLOMDQMHQDSRNUHWPDQXDOQXYMHWLQXLUXNRYDQMH
SRMPRYLPD
6
WYDUDODWYRUD]YLMDLQWHJUDWLYQHVSRVREQRVWLOMXGLSUYHQVWYHQRQMLKRYXP
SREXXMHSURGXNWLYQXDNWLYQRVWNRMDMHSRGXGDUQDVOMXEDYOMXSUHPDLYRWX
NDRQHLPELRORNLGDQLP
6
WYDUDQMHWUHEDELWLSURL]YRGSOD]PDWRUVNHVQDJHGXKDDQHSDVLYQR
NRPELQLUDQMHUXGQLKLODL]RUPDUD]QDQMD
6
WYDUDRFHHVWRQD]LYDPRHQWX]LMDVWLPD=DUD]OLNXRGRVWDOLKOMXGL
HQWX]LMDVWMHVYRMHYUVQR]DOMXEOMHQRELHNRMHVXL]RWUHQDVYDRVMHWLODRQ
YLGLLRVMHDVYHMDVQLMH=DQMHJDMHVYLMHWVYHERJDWLMLLRQJDQDVWRML
SURGXELWLLQDLVYRML]UD]XVWYDUDODNRPLYRWX
6
WYDUDRFLQLVXSR]YDQLVDVWUDKRSRWRYDQMHPSULKYDDMX]QDQMDQHJRGDX
QMLKVXPQMDMXMHUVXL]QDQMDVDPDSRVHELRJUDQLHQD
6
YDNDVHQDNDQDVDVWRMLRGPDORNUHDWLYQRJXLYDQMDEH]NRMHJYROMLQHEL
QDUDVODNULOD
6
YDNLMHRYMHNVYRMHYUVQRNUHDWLYQRELHQHRWNULYHQLXPMHWQLNLOL
VWYDUDRFQHHJQRYRJ7RMHGDNOHRVREDNRMDQDELORNRMRMUD]LQLRWNULMHLOL
VWYRULQHWRQRYRRULJLQDOQRHVWHWVNRMHGQRVWDYQRQHWRWRRSOHPHQMXMH
EOLQMHSULGRQRVLSRMHGLQFXLOLDNLWDYRPRYMHDQVWYX.UHDWLYQDMH
RVRED]QDWLHOMQDLQWHOHNWXDOQRUD]LJUDQDVLJXUQDXVHEHVSUHPQDQDUL]LNL
RGVXWQRVWVWUDKDRGQHXVSMHKDLSRJUHDNDRWYRUHQD]DQRYDLVNXVWYDL
WROHUDQWQD
6
YDNLMHVWYDUDODNLXVSMHKUH]XOWDWERUEHL]PHXKWMHQMDLVWYDUDODNRJ
WDOHQWDVMHGQHVWUDQHLSRVWRMHLKXYMHWDL]UDDMQLKVUHGVWDYDLNRQYHQFLMDV
GUXJHVWUDQH8PQLUDGVWYDUDQMDLGHMHMHVWVWYDUDODNLDNWXSXQRPVPLVOX
ULMHL
6
YDWNRMHSR]YDQGDQDRYRPVYLMHWXQHWRGRYUL
6
YMHVQLPLWUDMQLPRGOXLYDQMHPRVYRMHPGMHORYDQMXRYMHNRVWYDUXMHVYRMX
VWYDUDODNXSUHGRGUHHQRVW
7
NRQHWUDLXVNRURYLHQHHELWLWUDHQ
6
WYDUDODWYRNRGQDURGDNDRLNRGGMHWHWDLGMHODWQDRYMHNDL]YLUHL]
WMHVNREH
7
NRSUHNDVQRPLVOLQDWURNRYHXQLWLWHVYRMHSRGX]HH$WNRSUHUDQR
PLVOLQDWURNRYHXQLWDYDNUHDWLYQRVW
8
QDVQDNUHDWLYQLPSRVORYLPDUDGHVWDUHRVREHEH]LGHMDLHPRWLYQLKQDERMD
RWYRUHQL]DVYHQRYRLQDSUHGQR
8
VWYDUDODWYXRYMHNRVWYDUXMHMHGLQVWYRELRORNLKLGXKRYQLKVQDJD
LQJHQLR]QRVWLOLL]XPLWHOMVNLGXKLPXGURVW
8
VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
VYRMHYUVQRPQDVWUDQRXHWLNHWLUDMXLRODNRVYHOMXGHNRMLRGVNDXSR
VYRMLP]DPLVOLPDDWLPHLGMHOLPDRGSURVMHQLK7DMHWHPDQD]RQDMR
RGYUHPHQDVWDULK*UND3ODWRQMHSULPMHULFHNDRWHRUHWLDUHQWX]LMD]PD
UD]OLNRYDRNOLQLNHLW]YVWYDUDODNHEROHVWL2YLPSRWRQMLPDVXELOL
SRGORQLYLGRYQMDFLLSMHVQLFLDNDVQLMHVXXWDMNUXJXOLLXPMHWQLFL
8
VYDNRMYUVWLVWYDUDODNHDNWLYQRVWLNUHDWLYQDVHOLQRVWVMHGLQMXMHV
PDWHULMDORPNRMLSUHGVWDYOMDVYLMHWL]YDQQMH0HXWLPWRYULMHGLVDPR]D
SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
VYRMHJDSRVOD8PRGHUQRPUDGQRPSURFHVXLQRYQLNDUDGQLNDQDWHNXRM
YUSFLPDORMHRVWDORRGWHNYDOLWHWHUDGDNRMLVMHGLQMXMH
8
YULMHPHNDGDVHRYMHNSULSUHPDGDELVHRWLVQXRVRYHSODQHWHXVYHPLUVND
SURVWUDQVWYDELORELGREURNDGELJDSRYLMHVWQDYHODQDUD]PLOMDQMHR
YODVWLWRMSXWDQMLNUR]YMHNRYHRYMHN]DLVWDQLMHQLNDGDSULMHSRND]LYDR
WROLNRUDGR]QDORVWL]DLVWUDLYDQMHVYRMHSURORVWLDQLWROLNXEULJXGDELVHVYL
WLWUDJRYLLVDXYDOL1RELORNDNRELORQLNDGQLMHNDRXSUDYRVDGDNDGD
RYMHNMXULYUWRJODYRPEU]LQRPSUHPDL]YDQUHGQRMEXGXQRVWLSRVWRMDOD
WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
RYDNYRPUD]PLOMDQMXRSURFHVXVYRJYODVWLWRJQDVWDMDQMDPQRJLL]XPLNRMH
SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
GMHORYDQMDQHNHRWXHQHVXGELQH.XOWXUQHL]QDQVWYHQHLQMHQLFHXELWLVX
PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
YULMHGQRVWNXOWXUQLLGHDOPHXWLPPDQMHWRQRX]QDQRVWLMHUQH]DYLVQRRG
LQMHQLFHGDMHLVWLQDWDNRHUYULMHGQRVWELW]QDQRVWLQLMH]QDQMHQHJRPHWRGD
NRMRPVH]QDQMHPRHSRVWLLSUDYLORNRMHMHGXKSURSLVDRGDELWR]QDQMH
SRVWLJDRDVYDNRMHSUDYLORQHNLREOLNUD]PDWUDQMDLVDPRGLVFLSOLQHRQRMH
]DSUDYRXGYRVWUXHQDVYLMHVW
8
PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQHQHXURWLNH
VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
VDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLHSUHUXHQLL
]DPDVNLUDQLML
8
YLMHNSULGMHOX
8
YLMHNSULGMHOX
8
PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQHQHXURWLNH
VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
VDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLHSUHUXHQLL
]DPDVNLUDQLML
8
YULMHPHNDGDVHRYMHNSULSUHPDGDELVHRWLVQXRVRYHSODQHWHXVYHPLUVND
SURVWUDQVWYDELORELGREURNDGELJDSRYLMHVWQDYHODQDUD]PLOMDQMHR
YODVWLWRMSXWDQMLNUR]YMHNRYHRYMHN]DLVWDQLMHQLNDGDSULMHSRND]LYDR
WROLNRUDGR]QDORVWL]DLVWUDLYDQMHVYRMHSURORVWLDQLWROLNXEULJXGDELVHVYL
WLWUDJRYLLVDXYDOL1RELORNDNRELORQLNDGQLMHNDRXSUDYRVDGDNDGD
RYMHNMXULYUWRJODYRPEU]LQRPSUHPDL]YDQUHGQRMEXGXQRVWLSRVWRMDOD
WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
RYDNYRPUD]PLOMDQMXRSURFHVXVYRJYODVWLWRJQDVWDMDQMDPQRJLL]XPLNRMH
SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
GMHORYDQMDQHNHRWXHQHVXGELQH.XOWXUQHL]QDQVWYHQHLQMHQLFHXELWLVX
PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
YULMHGQRVWNXOWXUQLLGHDOPHXWLPPDQMHWRQRX]QDQRVWLMHUQH]DYLVQRRG
LQMHQLFHGDMHLVWLQDWDNRHUYULMHGQRVWELW]QDQRVWLQLMH]QDQMHQHJRPHWRGD
NRMRPVH]QDQMHPRHSRVWLLSUDYLORNRMHMHGXKSURSLVDRGDELWR]QDQMH
SRVWLJDRDVYDNRMHSUDYLORQHNLREOLNUD]PDWUDQMDLVDPRGLVFLSOLQHRQRMH
]DSUDYRXGYRVWUXHQDVYLMHVW
8
VYDNRMYUVWLVWYDUDODNHDNWLYQRVWLNUHDWLYQDVHOLQRVWVMHGLQMXMHV
PDWHULMDORPNRMLSUHGVWDYOMDVYLMHWL]YDQQMH0HXWLPWRYULMHGLVDPR]D
SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
VYRMHJDSRVOD8PRGHUQRPUDGQRPSURFHVXLQRYQLNDUDGQLNDQDWHNXRM
YUSFLPDORMHRVWDORRGWHNYDOLWHWHUDGDNRMLVMHGLQMXMH
8
VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
VYRMHYUVQRPQDVWUDQRXHWLNHWLUDMXLRODNRVYHOMXGHNRMLRGVNDXSR
VYRMLP]DPLVOLPDDWLPHLGMHOLPDRGSURVMHQLK7DMHWHPDQD]RQDMR
RGYUHPHQDVWDULK*UND3ODWRQMHSULPMHULFHNDRWHRUHWLDUHQWX]LMD]PD
UD]OLNRYDRNOLQLNHLW]YVWYDUDODNHEROHVWL2YLPSRWRQMLPDVXELOL
SRGORQLYLGRYQMDFLLSMHVQLFLDNDVQLMHVXXWDMNUXJXOLLXPMHWQLFL
8
VWYDUDODWYXRYMHNRVWYDUXMHMHGLQVWYRELRORNLKLGXKRYQLKVQDJD
LQJHQLR]QRVWLOLL]XPLWHOMVNLGXKLPXGURVW
8
QDVQDNUHDWLYQLPSRVORYLPDUDGHVWDUHRVREHEH]LGHMDLHPRWLYQLKQDERMD
RWYRUHQL]DVYHQRYRLQDSUHGQR
7
NRSUHNDVQRPLVOLQDWURNRYHXQLWLWHVYRMHSRGX]HH$WNRSUHUDQR
PLVOLQDWURNRYHXQLWDYDNUHDWLYQRVW
7
NRSUHNDVQRPLVOLQDWURNRYHXQLWLWHVYRMHSRGX]HH$WNRSUHUDQR
PLVOLQDWURNRYHXQLWDYDNUHDWLYQRVW
8
QDVQDNUHDWLYQLPSRVORYLPDUDGHVWDUHRVREHEH]LGHMDLHPRWLYQLKQDERMD
RWYRUHQL]DVYHQRYRLQDSUHGQR
8
VWYDUDODWYXRYMHNRVWYDUXMHMHGLQVWYRELRORNLKLGXKRYQLKVQDJD
LQJHQLR]QRVWLOLL]XPLWHOMVNLGXKLPXGURVW
8
VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
VYRMHYUVQRPQDVWUDQRXHWLNHWLUDMXLRODNRVYHOMXGHNRMLRGVNDXSR
VYRMLP]DPLVOLPDDWLPHLGMHOLPDRGSURVMHQLK7DMHWHPDQD]RQDMR
RGYUHPHQDVWDULK*UND3ODWRQMHSULPMHULFHNDRWHRUHWLDUHQWX]LMD]PD
UD]OLNRYDRNOLQLNHLW]YVWYDUDODNHEROHVWL2YLPSRWRQMLPDVXELOL
SRGORQLYLGRYQMDFLLSMHVQLFLDNDVQLMHVXXWDMNUXJXOLLXPMHWQLFL
8
VYDNRMYUVWLVWYDUDODNHDNWLYQRVWLNUHDWLYQDVHOLQRVWVMHGLQMXMHV
PDWHULMDORPNRMLSUHGVWDYOMDVYLMHWL]YDQQMH0HXWLPWRYULMHGLVDPR]D
SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
VYRMHJDSRVOD8PRGHUQRPUDGQRPSURFHVXLQRYQLNDUDGQLNDQDWHNXRM
YUSFLPDORMHRVWDORRGWHNYDOLWHWHUDGDNRMLVMHGLQMXMH
8
YULMHPHNDGDVHRYMHNSULSUHPDGDELVHRWLVQXRVRYHSODQHWHXVYHPLUVND
SURVWUDQVWYDELORELGREURNDGELJDSRYLMHVWQDYHODQDUD]PLOMDQMHR
YODVWLWRMSXWDQMLNUR]YMHNRYHRYMHN]DLVWDQLMHQLNDGDSULMHSRND]LYDR
WROLNRUDGR]QDORVWL]DLVWUDLYDQMHVYRMHSURORVWLDQLWROLNXEULJXGDELVHVYL
WLWUDJRYLLVDXYDOL1RELORNDNRELORQLNDGQLMHNDRXSUDYRVDGDNDGD
RYMHNMXULYUWRJODYRPEU]LQRPSUHPDL]YDQUHGQRMEXGXQRVWLSRVWRMDOD
WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
RYDNYRPUD]PLOMDQMXRSURFHVXVYRJYODVWLWRJQDVWDMDQMDPQRJLL]XPLNRMH
SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
GMHORYDQMDQHNHRWXHQHVXGELQH.XOWXUQHL]QDQVWYHQHLQMHQLFHXELWLVX
PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
YULMHGQRVWNXOWXUQLLGHDOPHXWLPPDQMHWRQRX]QDQRVWLMHUQH]DYLVQRRG
LQMHQLFHGDMHLVWLQDWDNRHUYULMHGQRVWELW]QDQRVWLQLMH]QDQMHQHJRPHWRGD
NRMRPVH]QDQMHPRHSRVWLLSUDYLORNRMHMHGXKSURSLVDRGDELWR]QDQMH
SRVWLJDRDVYDNRMHSUDYLORQHNLREOLNUD]PDWUDQMDLVDPRGLVFLSOLQHRQRMH
]DSUDYRXGYRVWUXHQDVYLMHVW
8
PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQHQHXURWLNH
VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
VDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLHSUHUXHQLL
]DPDVNLUDQLML
8
YLMHNSULGMHOX
8
YLMHNSULGMHOX
8
PMHWQLNDGMHODLXPMHWQLNRVWYDUDODWYRSUHGVWDYOMDMXMDYQHQHXURWLNH
VLPSWRPHWRMHQHNRXPMHWQLNRGMHORVORHQLMHLWRMHQHNLXPMHWQLN
VDYUHQLMLWRVXQMHJRYHQHVYMHVQHWHQGHQFLMHLWUHQGRYLYLHSUHUXHQLL
]DPDVNLUDQLML
8
YULMHPHNDGDVHRYMHNSULSUHPDGDELVHRWLVQXRVRYHSODQHWHXVYHPLUVND
SURVWUDQVWYDELORELGREURNDGELJDSRYLMHVWQDYHODQDUD]PLOMDQMHR
YODVWLWRMSXWDQMLNUR]YMHNRYHRYMHN]DLVWDQLMHQLNDGDSULMHSRND]LYDR
WROLNRUDGR]QDORVWL]DLVWUDLYDQMHVYRMHSURORVWLDQLWROLNXEULJXGDELVHVYL
WLWUDJRYLLVDXYDOL1RELORNDNRELORQLNDGQLMHNDRXSUDYRVDGDNDGD
RYMHNMXULYUWRJODYRPEU]LQRPSUHPDL]YDQUHGQRMEXGXQRVWLSRVWRMDOD
WROLNDSRWUHEDGDSDPHQMHRVLJXUDRYMHDQVWYXGDRQRGXKRYQRSULVYRML
VYRMXNUHDWLYQXVWYDUQRVW.DGVDYMHVWQHELELODWDNRXNRULMHQMHQDX
RYDNYRPUD]PLOMDQMXRSURFHVXVYRJYODVWLWRJQDVWDMDQMDPQRJLL]XPLNRMH
SR]GUDYOMDPRNDRSREMHGHLQDSUHGRYDQMDQHELELOLGUXJRGRQHNRQWUROLUDQD
GMHORYDQMDQHNHRWXHQHVXGELQH.XOWXUQHL]QDQVWYHQHLQMHQLFHXELWLVX
PLVOLROMXGLPD2YRMHSRWSXQRMDVQRXNXOWXUQRMVIHULEXGXLGDMHVYDND
YULMHGQRVWNXOWXUQLLGHDOPHXWLPPDQMHWRQRX]QDQRVWLMHUQH]DYLVQRRG
LQMHQLFHGDMHLVWLQDWDNRHUYULMHGQRVWELW]QDQRVWLQLMH]QDQMHQHJRPHWRGD
NRMRPVH]QDQMHPRHSRVWLLSUDYLORNRMHMHGXKSURSLVDRGDELWR]QDQMH
SRVWLJDRDVYDNRMHSUDYLORQHNLREOLNUD]PDWUDQMDLVDPRGLVFLSOLQHRQRMH
]DSUDYRXGYRVWUXHQDVYLMHVW
8
VYDNRMYUVWLVWYDUDODNHDNWLYQRVWLNUHDWLYQDVHOLQRVWVMHGLQMXMHV
PDWHULMDORPNRMLSUHGVWDYOMDVYLMHWL]YDQQMH0HXWLPWRYULMHGLVDPR]D
SURGXNWLYQLUDG]DUDGXNRMHPXMDSODQLUDPSURL]YRGLPLYLGLPUH]XOWDW
VYRMHJDSRVOD8PRGHUQRPUDGQRPSURFHVXLQRYQLNDUDGQLNDQDWHNXRM
YUSFLPDORMHRVWDORRGWHNYDOLWHWHUDGDNRMLVMHGLQMXMH
8
VYDNRGQHYQRPLYRWXQDLOD]LPRQDOMXGHNRMLNUHDWLYQRVWSRLVWRYMHXMXV
VYRMHYUVQRPQDVWUDQRXHWLNHWLUDMXLRODNRVYHOMXGHNRMLRGVNDXSR
VYRMLP]DPLVOLPDDWLPHLGMHOLPDRGSURVMHQLK7DMHWHPDQD]RQDMR
RGYUHPHQDVWDULK*UND3ODWRQMHSULPMHULFHNDRWHRUHWLDUHQWX]LMD]PD
UD]OLNRYDRNOLQLNHLW]YVWYDUDODNHEROHVWL2YLPSRWRQMLPDVXELOL
SRGORQLYLGRYQMDFLLSMHVQLFLDNDVQLMHVXXWDMNUXJXOLLXPMHWQLFL
8
VWYDUDODWYXRYMHNRVWYDUXMHMHGLQVWYRELRORNLKLGXKRYQLKVQDJD
LQJHQLR]QRVWLOLL]XPLWHOMVNLGXKLPXGURVW
8
QDVQDNUHDWLYQLPSRVORYLPDUDGHVWDUHRVREHEH]LGHMDLHPRWLYQLKQDERMD
RWYRUHQL]DVYHQRYRLQDSUHGQR
7
NRSUHNDVQRPLVOLQDWURNRYHXQLWLWHVYRMHSRGX]HH$WNRSUHUDQR
PLVOLQDWURNRYHXQLWDYDNUHDWLYQRVW
9
HWLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRP
QHJRSUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q
]XULXEH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL
]DPLVOLSXEOLNXVYLHUD]XPLMHYDQMD
.
DNYLVXELOLIDQDWLFLYHOLNLYRMVNRYRH1DSROHRQ+LWOHU0XVROLQL"%LOLVX
OMXGLPDORJUDVWDDPELYDOHQWQLXVYRMLPRGQRVLPDSUHPDGUXJLPRVREDPDL
9
HXVDPRPHSURPDWUDQMXVYLMHWDNDNDYRQMHVWEH]RE]LUDQD]DSRYLMHG
PDQLIHVWLUDVHXPRMRMXQXWUDQMRVWLHOMDHQMDQHQLNDNYDSXWDHQMD
DSVROXWQR]DKWLMHYDQMHEROMHJDVYLMHWD8PRMRMXQXWUDQMRVWLQHRGROMLYR
]YXL1HPRJXHMHGDWDNRWUHEDRVWDWLVYHWRPRUDRPRUDSRVWDWL
GUXJDLMHLEROMH
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GMHYODGDIDQDWL]DPQHPDYHVHOMD(YHQWXDOQRVDPRSURVWDEXNDFLQL]PD
DOLQHPDVPLMHKD
9
HOLNLMHPLVOLODFRYMHNNRMLJOHGDQDVYLMHWLURPRWYRUHQLPRLPDL
SR]RUQRSUDWLQDSUHGDN]QDQRVWLNDRLQMHJRYHSRVOMHGLFHQDLQWHOHNWXDOQRP
JRVSRGDUVNRPLGUXWYHQRPSODQX=DVWYDUDRFDMHQXGDSULMHVYHJDMHGQR
VORERGQRRGVWRMDQMHUD]PDNRGVWYDULVYMHLQDGXKDXSXHQDQDVWURJRVWL
LVWRX
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DQDWL]DPVHVDVWRMLRGXGYRVWUXDYDQMDQDSRUDNDGDMHFLOMYH]DERUDYOMHQ
LYDQDJRQVNDVLODGROD]LVDPRVRQHVWUDQHQHVYMHVQRJ'DELQHNRELH
SRVWDORVWYDUDODNRPRUDVHRVORERGLWLVSRQDVYMHVQRJDMHUVYMHVQRMRMVDPR
VWDYOMDQDSXWSUHSUHNH
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XQXWDUQMHQHGRXPLFH
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6DPRWXLPWUDJRPPRHQDSULMHGVYRMLPQDWUDJ
IDQDWL]DPJDWDQMHLOX]LMHOHJHQGHPLWRELDMSUHGUDVXGHWUDGLFLMD
XWRSLMDXWYDUH]DEOXGD]DNOHWYH
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7YRMXVSMHK]DYLVLRGHPRFLRQDOQHUDYQRWHHYROMHPRWLYDFLMHUD]LQH
DVSLUDFLMHLLQWHOHNWXDOQH]UHORVWLVWDELOQRVWLLQWHUHVLUDQMDKXPDQH
XVPMHUHQRVWLVWDYRYDLXYMHUHQMDUHDOQRVWLXRFMHQMLYDQMXVHEHLGUXJLKLVO
2=$%/8'$0$
1
HJRYRULRVYRPXVSMHKXSUHGRVRERPNRMDQLMHXVSMHOD
7
HLXVSMHKXDOLQHSRGVYDNXFLMHQX.DGKRHSRWRSRWRSRVWLL
QHNLRGUHHQLXVSMHKYMHURMDWQRHJDLGRVWLL
3
RWUHEQRWLMHGYDGHVHWJRGLQDGDELSRVWLJDRXVSMHKSUHNRQRL
3
RWUHEQRWLMHGYDGHVHWJRGLQDGDELSRVWLJDRXVSMHKSUHNRQRL
7
HLXVSMHKXDOLQHSRGVYDNXFLMHQX.DGKRHSRWRSRWRSRVWLL
QHNLRGUHHQLXVSMHKYMHURMDWQRHJDLGRVWLL
1
HJRYRULRVYRPXVSMHKXSUHGRVRERPNRMDQLMHXVSMHOD
2=$%/8'$0$
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7YRMXVSMHK]DYLVLRGHPRFLRQDOQHUDYQRWHHYROMHPRWLYDFLMHUD]LQH
DVSLUDFLMHLLQWHOHNWXDOQH]UHORVWLVWDELOQRVWLLQWHUHVLUDQMDKXPDQH
XVPMHUHQRVWLVWDYRYDLXYMHUHQMDUHDOQRVWLXRFMHQMLYDQMXVHEHLGUXJLKLVO
IDQDWL]DPJDWDQMHLOX]LMHOHJHQGHPLWRELDMSUHGUDVXGHWUDGLFLMD
XWRSLMDXWYDUH]DEOXGD]DNOHWYH
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6DPRWXLPWUDJRPPRHQDSULMHGVYRMLPQDWUDJ
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)DQDWL]DPPRHPRSURQDLVDPRNRGRQLKNRMLSRNXDYDMXSULNULWL
XQXWDUQMHQHGRXPLFH
LYDQDJRQVNDVLODGROD]LVDPRVRQHVWUDQHQHVYMHVQRJ'DELQHNRELH
SRVWDORVWYDUDODNRPRUDVHRVORERGLWLVSRQDVYMHVQRJDMHUVYMHVQRMRMVDPR
VWDYOMDQDSXWSUHSUHNH
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DQDWL]DPVHVDVWRMLRGXGYRVWUXDYDQMDQDSRUDNDGDMHFLOMYH]DERUDYOMHQ
9
HOLNLMHPLVOLODFRYMHNNRMLJOHGDQDVYLMHWLURPRWYRUHQLPRLPDL
SR]RUQRSUDWLQDSUHGDN]QDQRVWLNDRLQMHJRYHSRVOMHGLFHQDLQWHOHNWXDOQRP
JRVSRGDUVNRPLGUXWYHQRPSODQX=DVWYDUDRFDMHQXGDSULMHVYHJDMHGQR
VORERGQRRGVWRMDQMHUD]PDNRGVWYDULVYMHLQDGXKDXSXHQDQDVWURJRVWL
LVWRX
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GMHYODGDIDQDWL]DPQHPDYHVHOMD(YHQWXDOQRVDPRSURVWDEXNDFLQL]PD
DOLQHPDVPLMHKD
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HXVDPRPHSURPDWUDQMXVYLMHWDNDNDYRQMHVWEH]RE]LUDQD]DSRYLMHG
PDQLIHVWLUDVHXPRMRMXQXWUDQMRVWLHOMDHQMDQHQLNDNYDSXWDHQMD
DSVROXWQR]DKWLMHYDQMHEROMHJDVYLMHWD8PRMRMXQXWUDQMRVWLQHRGROMLYR
]YXL1HPRJXHMHGDWDNRWUHEDRVWDWLVYHWRPRUDRPRUDSRVWDWL
GUXJDLMHLEROMH
.
DNYLVXELOLIDQDWLFLYHOLNLYRMVNRYRH1DSROHRQ+LWOHU0XVROLQL"%LOLVX
OMXGLPDORJUDVWDDPELYDOHQWQLXVYRMLPRGQRVLPDSUHPDGUXJLPRVREDPDL
9
HWLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRP
QHJRSUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q
]XULXEH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL
]DPLVOLSXEOLNXVYLHUD]XPLMHYDQMD
9
HWLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRP
QHJRSUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q
]XULXEH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL
]DPLVOLSXEOLNXVYLHUD]XPLMHYDQMD
.
DNYLVXELOLIDQDWLFLYHOLNLYRMVNRYRH1DSROHRQ+LWOHU0XVROLQL"%LOLVX
OMXGLPDORJUDVWDDPELYDOHQWQLXVYRMLPRGQRVLPDSUHPDGUXJLPRVREDPDL
9
HXVDPRPHSURPDWUDQMXVYLMHWDNDNDYRQMHVWEH]RE]LUDQD]DSRYLMHG
PDQLIHVWLUDVHXPRMRMXQXWUDQMRVWLHOMDHQMDQHQLNDNYDSXWDHQMD
DSVROXWQR]DKWLMHYDQMHEROMHJDVYLMHWD8PRMRMXQXWUDQMRVWLQHRGROMLYR
]YXL1HPRJXHMHGDWDNRWUHEDRVWDWLVYHWRPRUDRPRUDSRVWDWL
GUXJDLMHLEROMH
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DOLQHPDVPLMHKD
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HOLNLMHPLVOLODFRYMHNNRMLJOHGDQDVYLMHWLURPRWYRUHQLPRLPDL
SR]RUQRSUDWLQDSUHGDN]QDQRVWLNDRLQMHJRYHSRVOMHGLFHQDLQWHOHNWXDOQRP
JRVSRGDUVNRPLGUXWYHQRPSODQX=DVWYDUDRFDMHQXGDSULMHVYHJDMHGQR
VORERGQRRGVWRMDQMHUD]PDNRGVWYDULVYMHLQDGXKDXSXHQDQDVWURJRVWL
LVWRX
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DQDWL]DPVHVDVWRMLRGXGYRVWUXDYDQMDQDSRUDNDGDMHFLOMYH]DERUDYOMHQ
LYDQDJRQVNDVLODGROD]LVDPRVRQHVWUDQHQHVYMHVQRJ'DELQHNRELH
SRVWDORVWYDUDODNRPRUDVHRVORERGLWLVSRQDVYMHVQRJDMHUVYMHVQRMRMVDPR
VWDYOMDQDSXWSUHSUHNH
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XQXWDUQMHQHGRXPLFH
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6DPRWXLPWUDJRPPRHQDSULMHGVYRMLPQDWUDJ
IDQDWL]DPJDWDQMHLOX]LMHOHJHQGHPLWRELDMSUHGUDVXGHWUDGLFLMD
XWRSLMDXWYDUH]DEOXGD]DNOHWYH
p
7YRMXVSMHK]DYLVLRGHPRFLRQDOQHUDYQRWHHYROMHPRWLYDFLMHUD]LQH
DVSLUDFLMHLLQWHOHNWXDOQH]UHORVWLVWDELOQRVWLLQWHUHVLUDQMDKXPDQH
XVPMHUHQRVWLVWDYRYDLXYMHUHQMDUHDOQRVWLXRFMHQMLYDQMXVHEHLGUXJLKLVO
2=$%/8'$0$
1
HJRYRULRVYRPXVSMHKXSUHGRVRERPNRMDQLMHXVSMHOD
7
HLXVSMHKXDOLQHSRGVYDNXFLMHQX.DGKRHSRWRSRWRSRVWLL
QHNLRGUHHQLXVSMHKYMHURMDWQRHJDLGRVWLL
3
RWUHEQRWLMHGYDGHVHWJRGLQDGDELSRVWLJDRXVSMHKSUHNRQRL
3
RWUHEQRWLMHGYDGHVHWJRGLQDGDELSRVWLJDRXVSMHKSUHNRQRL
7
HLXVSMHKXDOLQHSRGVYDNXFLMHQX.DGKRHSRWRSRWRSRVWLL
QHNLRGUHHQLXVSMHKYMHURMDWQRHJDLGRVWLL
1
HJRYRULRVYRPXVSMHKXSUHGRVRERPNRMDQLMHXVSMHOD
2=$%/8'$0$
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DVSLUDFLMHLLQWHOHNWXDOQH]UHORVWLVWDELOQRVWLLQWHUHVLUDQMDKXPDQH
XVPMHUHQRVWLVWDYRYDLXYMHUHQMDUHDOQRVWLXRFMHQMLYDQMXVHEHLGUXJLKLVO
IDQDWL]DPJDWDQMHLOX]LMHOHJHQGHPLWRELDMSUHGUDVXGHWUDGLFLMD
XWRSLMDXWYDUH]DEOXGD]DNOHWYH
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6DPRWXLPWUDJRPPRHQDSULMHGVYRMLPQDWUDJ
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XQXWDUQMHQHGRXPLFH
LYDQDJRQVNDVLODGROD]LVDPRVRQHVWUDQHQHVYMHVQRJ'DELQHNRELH
SRVWDORVWYDUDODNRPRUDVHRVORERGLWLVSRQDVYMHVQRJDMHUVYMHVQRMRMVDPR
VWDYOMDQDSXWSUHSUHNH
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DQDWL]DPVHVDVWRMLRGXGYRVWUXDYDQMDQDSRUDNDGDMHFLOMYH]DERUDYOMHQ
9
HOLNLMHPLVOLODFRYMHNNRMLJOHGDQDVYLMHWLURPRWYRUHQLPRLPDL
SR]RUQRSUDWLQDSUHGDN]QDQRVWLNDRLQMHJRYHSRVOMHGLFHQDLQWHOHNWXDOQRP
JRVSRGDUVNRPLGUXWYHQRPSODQX=DVWYDUDRFDMHQXGDSULMHVYHJDMHGQR
VORERGQRRGVWRMDQMHUD]PDNRGVWYDULVYMHLQDGXKDXSXHQDQDVWURJRVWL
LVWRX
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GMHYODGDIDQDWL]DPQHPDYHVHOMD(YHQWXDOQRVDPRSURVWDEXNDFLQL]PD
DOLQHPDVPLMHKD
9
HXVDPRPHSURPDWUDQMXVYLMHWDNDNDYRQMHVWEH]RE]LUDQD]DSRYLMHG
PDQLIHVWLUDVHXPRMRMXQXWUDQMRVWLHOMDHQMDQHQLNDNYDSXWDHQMD
DSVROXWQR]DKWLMHYDQMHEROMHJDVYLMHWD8PRMRMXQXWUDQMRVWLQHRGROMLYR
]YXL1HPRJXHMHGDWDNRWUHEDRVWDWLVYHWRPRUDRPRUDSRVWDWL
GUXJDLMHLEROMH
.
DNYLVXELOLIDQDWLFLYHOLNLYRMVNRYRH1DSROHRQ+LWOHU0XVROLQL"%LOLVX
OMXGLPDORJUDVWDDPELYDOHQWQLXVYRMLPRGQRVLPDSUHPDGUXJLPRVREDPDL
9
HWLVXOMHLPDVWYDUDODFRVMHDGDQHVWRMLSUHGSULMDWHOMVNLPPHFHQRP
QHJRSUHGQHSUDYHGQRPUDYQRGXQRPLHVWRQHSULMDWHOMVNRPMDYQRX2Q
]XULXEH]L]UDDMQXPDVNXLQDVWRMLGDQHJGMHL]DQMHXGDOHNRMEXGXQRVWL
]DPLVOLSXEOLNXVYLHUD]XPLMHYDQMD
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
2
GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
8
SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
8
YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
=
QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
p
*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
p
3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
6
YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
1
DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
p
/HJHQGHVXODLVDXUHRORP
p
0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
0
LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
6
YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
6
WDULVXVHPLWRYLLVFUSMHOL
p
WROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
p
RYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
$
UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
%
LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
%
LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
$
UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
p
RYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
p
WROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
6
WDULVXVHPLWRYLLVFUSMHOL
6
YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
0
LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
p
0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
p
/HJHQGHVXODLVDXUHRORP
1
DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
6
YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
p
3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
p
*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
=
QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
8
YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
8
SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
2
GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
2
GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
8
SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
8
YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
=
QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
p
*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
p
3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
6
YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
1
DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
p
/HJHQGHVXODLVDXUHRORP
p
0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
0
LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
6
YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
6
WDULVXVHPLWRYLLVFUSMHOL
p
WROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
p
RYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
$
UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
%
LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
%
LWLVORERGDQRGSUHGUDVXGDSUYLMHXYMHWOMXEDYLSUHPDEOLQMHPX
$
UJXPHQWLNRULVWHSURWLYSUHGUDVXGDMHGQDNRPDORNDRLRNRODGQLNHNVL
SURWLY]DWYRUD
p
RYMHNWUHEDLYMHWL]GUDYVQDDQLSRWSXQRVORERGDQRGVYLKSUHGUDVXGD
p
WROMXGLQD]LYDMXFLYLOL]DFLMRPMHVWVWDQMHVDGDQMLKRELDMD
6
WDULVXVHPLWRYLLVFUSMHOL
6
YDNLPLWRWNULYDWRVHQHJGMHLQHNRPH]ELORDWDVHLVWLQDQHPRHVWDYLWL
QDVXG
0
LWRYLVXVWYRUHQLGDLKPDWDRLYOMDYD
p
0LWRYLSRQHNDGQRVHXVHELYLHRSDVQRVWLQHJRVWYDUQRVW
p
/HJHQGHVXODLVDXUHRORP
1
DMEROMLOLMHNSURWLYLOX]LMDSRJOHGMHXRJOHGDOR
6
YHPRHRSURVWLWLRVLPRGVXWQRVWLQRGREURMHGDQHWNRLPDLOX]LMD
p
3URPLVOLRLOX]LML2QRWRQD]LYDPRLOX]LMRPPRGDMHGXHYQDLQMHQLWRVW
RGRJURPQRJ]QDDMD
p
*DWDQMHLSURULFDQMHVYHLVSUD]QRVWL
=
QDQVWYHQLFLVPDWUDMXGDIDQDWLFLQLVXOXDFLXSVLKLMDWULMVNRPVPLVOX.RG
IDQDWLNDVHQMLKRYHILNVQHLGHMHL]DEOXGHPRJXHVWRREMDVQLWLDNRVH
SRWDQNRSURXLQMLKRYRGJRMLRNROLQD
8
YMHUHQMDVXSURWQDVXYUHPHQLFLPDQLVXELODXYLMHNGREURGROD7DNDYVH
RGQRVXGXERNRMPMHUL]DGUDRGRGDQDVLWRPRGDDNXMRJRUHPREOLNX
1DMEROMLSULPMHU]DWRVXUD]OLLWLIDQDWL]PLYMHUVNLLSROLWLNL6SDOMLYDQMH
NQMLJDUHSUHVLMD]DEUDQDLWDQMDXQRHQMDLWLVNDQMDVWYRULODVXQHVDPR
FHQ]XUXYHLDXWRFHQ]XUX7HPHWRGHXQLMHWHVXLX]DNRQNDRNULYLQR
GMHOR1HNHNQMLJHL]D]LYDMXPDOHUDWRYHLXFMHQHSULPMHULFH6RWRQVNL
VWLKRYL
8
SURORVWLDOLLVDGDQMRVWLDJUHVLYQLPVXOMXGLPDQHNHVXOXGHLGHMHELOH
XYLMHNPQRJRYDQLMHRGOMXGVNLKLYRWDNRMHQLVXWHGMHOL
WRMHPDQMHSUD]QRYMHUMDWRMHPDQMHIDQDWL]PDDWRMHPDQMHIDQDWL]PDWR
MHPDQMHQHVUHD
2
GIDQDWL]PDGREDUEDUVWYDVDPRMHMHGDQNRUDN5DVSUDYOMDWLVIDQDWLFLPD
]QDLYXLNRQRSDFVSURWLYQLNRPPRPDGLNRMDMHVYRMNUDMNRQRSFD
]DYH]DOD]DGHEHORVWDEOR
LGHMDPDEH]RE]LUQLSUHPDVXGELQLVYRMLKYODVWLWLKPUWYLKYRMQLNDD
VDGLVWLNLVXVHQDVODLYDOLPXNDPDLSRNROMLPDQHGXQLK
%
RUED]DVORERGXRYMHNDLQLMHQLWDGUXJRQHJRERUED]DRVORERHQMHRG
SUHGUDVXGD
*
ODYQLVXX]URFLSUHGUDVXGDRSRQDDQMHQDYLNDLVNORQRVW
,
PDOMXGLNRMLVXSUHJOXSLDNL]DSUHGUDVXGX.DNYDOLMHWRDORVQDHSRKDX
NRMRMMHODNHUD]ELWLDWRPQHJRSUHGUDVXGX
1
DLVXVXGRYLSXQLSUHGUDVXGDMHULYLPRXGUXWYXNRMHSRLYDQD
VWXSRYLPDSULYDWQRJYODVQLWYDSURILWDLVLOH6WMHFDWLSRVMHGRYDWLLVWYDUDWL
SURILWVXVYHWDLQHRWXLYDSUDYDSRMHGLQFDXLQGXVWULMVNRPGUXWYXEH]
RE]LUDRGDNOHGRYODVQLWYRSRWMHH3LWDQMHMHPHXWLPNDNRLYMHWLEH]
VWMHFDQMDLNDNYRJSRVMHGRYDQMD
1
LNDGQLMHNDVQRQDSXVWLWLSUHGUDVXGH
2
VORERGLVHSUHGUDVXGDLSUD]QRYMHUMD
3
UHGUDVXGDL]YLUHL]RVREQLKQHGRVWDWDNDWHNUXWRJRGJRMDDRGUDYDVHX
SUHWMHUDQRPSRWRYDQMXDXWRULWHWXLQHSULMDWHOMVWYDSUHPDVYLPDNRMLVX
GUXJDLMLLVODELMLSD]DWRLLGHDOQLNULYFL]DVYH
3
UHGUDVXGDMHGLMHWHQH]QDQMD
3
UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
QLVPRXVWDQMXL]PLMHQLWLRVRELWRHOMXGLNRMLVXELOLRGJDMDQLVWURJR
SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
LPDMXPR6YLMHWLPVHLQLGLYOMLLRSDVDQ=DWRVXQHWUSHOMLYLSUHPD
SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
SUDYLOLPDWHXJURDYDMXQMLKRYRVMHDM]DUHGLLVSUDYQRVW.UXWL]DWLUDODNLL
DXWRULWDUDQRGJRMXFMHSOMXMHYHUDQRXGMHWHWXXYMHUHQMHGDVXYDQLMHGLQR
PRLSRORDMWHGDVXUD]XPLXYMHUDYDQMHPDQMHYULMHGQLRGXSRWUHEHVLOH
7DNYDLQGLYLGXDVXPQMDVDVWUDKRPMHUMHQHVLJXUQDLLPDVXSURWQHSRJOHGH
]ERJVWUDKDRGND]QH3RVOMHGLFDMHGDWDNDYRYMHNQHUD]UMHDYDVXPQMHLQH
XNODQMDRSDVQRVW1DVWDMHWUDMDQRVMHDMQHVLJXUQRVWLWRVHRGUDYDNDR
QHWUSHOMLYRVWSUHPDVODELPD
3
UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
6
XGMHPRJXHRERULWLDOLQHLSUHGUDVXGX
6
YLOMXGLLPDMXVYRMXVODEXVWUDQXVYRMHSUHGUDVXGH
7
NRYMHUXMHGDFUSLL]XGLFUSLSRYUHPHQRL]PXWQRJL]YRUDSUHGUDVXGH
8
NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
UD]OLLWLP
9
HLQDOMXGLPQRJRODNHVKYDDQHGRVWDWNHGUXJLKOMXGLQHJROLVYRMH
YODVWLWH6YDNRRSUHGMHOMHQMHNRMHELRYLVLORRQDLPSUHGUDVXGDPDLOL
SRVHEQLPVNORQRVWLPDVLJXUQRVHQHELPRJORRGUDWL
%
RUED]DVORERGXRYMHNDLQLMHQLWDGUXJRQHJRERUED]DRVORERHQMHRG
SUHGUDVXGD
*
ODYQLVXX]URFLSUHGUDVXGDRSRQDDQMHQDYLNDLVNORQRVW
,
PDOMXGLNRMLVXSUHJOXSLDNL]DSUHGUDVXGX.DNYDOLMHWRDORVQDHSRKDX
NRMRMMHODNHUD]ELWLDWRPQHJRSUHGUDVXGX
1
DLVXVXGRYLSXQLSUHGUDVXGDMHULYLPRXGUXWYXNRMHSRLYDQD
VWXSRYLPDSULYDWQRJYODVQLWYDSURILWDLVLOH6WMHFDWLSRVMHGRYDWLLVWYDUDWL
SURILWVXVYHWDLQHRWXLYDSUDYDSRMHGLQFDXLQGXVWULMVNRPGUXWYXEH]
RE]LUDRGDNOHGRYODVQLWYRSRWMHH3LWDQMHMHPHXWLPNDNRLYMHWLEH]
VWMHFDQMDLNDNYRJSRVMHGRYDQMD
1
LNDGQLMHNDVQRQDSXVWLWLSUHGUDVXGH
2
VORERGLVHSUHGUDVXGDLSUD]QRYMHUMD
3
UHGUDVXGDL]YLUHL]RVREQLKQHGRVWDWDNDWHNUXWRJRGJRMDDRGUDYDVHX
SUHWMHUDQRPSRWRYDQMXDXWRULWHWXLQHSULMDWHOMVWYDSUHPDVYLPDNRMLVX
GUXJDLMLLVODELMLSD]DWRLLGHDOQLNULYFL]DVYH
3
UHGUDVXGDMHGLMHWHQH]QDQMD
3
UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
QLVPRXVWDQMXL]PLMHQLWLRVRELWRHOMXGLNRMLVXELOLRGJDMDQLVWURJR
SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
LPDMXPR6YLMHWLPVHLQLGLYOMLLRSDVDQ=DWRVXQHWUSHOMLYLSUHPD
SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
SUDYLOLPDWHXJURDYDMXQMLKRYRVMHDM]DUHGLLVSUDYQRVW.UXWL]DWLUDODNLL
DXWRULWDUDQRGJRMXFMHSOMXMHYHUDQRXGMHWHWXXYMHUHQMHGDVXYDQLMHGLQR
PRLSRORDMWHGDVXUD]XPLXYMHUDYDQMHPDQMHYULMHGQLRGXSRWUHEHVLOH
7DNYDLQGLYLGXDVXPQMDVDVWUDKRPMHUMHQHVLJXUQDLLPDVXSURWQHSRJOHGH
]ERJVWUDKDRGND]QH3RVOMHGLFDMHGDWDNDYRYMHNQHUD]UMHDYDVXPQMHLQH
XNODQMDRSDVQRVW1DVWDMHWUDMDQRVMHDMQHVLJXUQRVWLWRVHRGUDYDNDR
QHWUSHOMLYRVWSUHPDVODELPD
3
UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
6
XGMHPRJXHRERULWLDOLQHLSUHGUDVXGX
6
YLOMXGLLPDMXVYRMXVODEXVWUDQXVYRMHSUHGUDVXGH
7
NRYMHUXMHGDFUSLL]XGLFUSLSRYUHPHQRL]PXWQRJL]YRUDSUHGUDVXGH
8
NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
UD]OLLWLP
9
HLQDOMXGLPQRJRODNHVKYDDQHGRVWDWNHGUXJLKOMXGLQHJROLVYRMH
YODVWLWH6YDNRRSUHGMHOMHQMHNRMHELRYLVLORRQDLPSUHGUDVXGDPDLOL
SRVHEQLPVNORQRVWLPDVLJXUQRVHQHELPRJORRGUDWL
%
RUED]DVORERGXRYMHNDLQLMHQLWDGUXJRQHJRERUED]DRVORERHQMHRG
SUHGUDVXGD
*
ODYQLVXX]URFLSUHGUDVXGDRSRQDDQMHQDYLNDLVNORQRVW
,
PDOMXGLNRMLVXSUHJOXSLDNL]DSUHGUDVXGX.DNYDOLMHWRDORVQDHSRKDX
NRMRMMHODNHUD]ELWLDWRPQHJRSUHGUDVXGX
1
DLVXVXGRYLSXQLSUHGUDVXGDMHULYLPRXGUXWYXNRMHSRLYDQD
VWXSRYLPDSULYDWQRJYODVQLWYDSURILWDLVLOH6WMHFDWLSRVMHGRYDWLLVWYDUDWL
SURILWVXVYHWDLQHRWXLYDSUDYDSRMHGLQFDXLQGXVWULMVNRPGUXWYXEH]
RE]LUDRGDNOHGRYODVQLWYRSRWMHH3LWDQMHMHPHXWLPNDNRLYMHWLEH]
VWMHFDQMDLNDNYRJSRVMHGRYDQMD
1
LNDGQLMHNDVQRQDSXVWLWLSUHGUDVXGH
2
VORERGLVHSUHGUDVXGDLSUD]QRYMHUMD
3
UHGUDVXGDL]YLUHL]RVREQLKQHGRVWDWDNDWHNUXWRJRGJRMDDRGUDYDVHX
SUHWMHUDQRPSRWRYDQMXDXWRULWHWXLQHSULMDWHOMVWYDSUHPDVYLPDNRMLVX
GUXJDLMLLVODELMLSD]DWRLLGHDOQLNULYFL]DVYH
3
UHGUDVXGDMHGLMHWHQH]QDQMD
3
UHGUDVXGDMHXQDSULMHGGRQRHQVXGNRMLQDNRQVDVYLPVXSURWQLKLVNXVWDYD
QLVPRXVWDQMXL]PLMHQLWLRVRELWRHOMXGLNRMLVXELOLRGJDMDQLVWURJR
SUHWMHUDQRXYDDYDWLXJOHGQHRVREHLSULPDWLVYHWRVPDWUDMXQMLKRYLP
VWDYRYLPDLYUHGQRWDPD1HNULWLQRHVHRGQRVLWLSUHPDRVREDPDNRMH
LPDMXPR6YLMHWLPVHLQLGLYOMLLRSDVDQ=DWRVXQHWUSHOMLYLSUHPD
SRMHGLQFLPDLVNXSLQDPDNRMHVHQHSRQDDMXXVNODGXVSULKYDHQLP
SUDYLOLPDWHXJURDYDMXQMLKRYRVMHDM]DUHGLLVSUDYQRVW.UXWL]DWLUDODNLL
DXWRULWDUDQRGJRMXFMHSOMXMHYHUDQRXGMHWHWXXYMHUHQMHGDVXYDQLMHGLQR
PRLSRORDMWHGDVXUD]XPLXYMHUDYDQMHPDQMHYULMHGQLRGXSRWUHEHVLOH
7DNYDLQGLYLGXDVXPQMDVDVWUDKRPMHUMHQHVLJXUQDLLPDVXSURWQHSRJOHGH
]ERJVWUDKDRGND]QH3RVOMHGLFDMHGDWDNDYRYMHNQHUD]UMHDYDVXPQMHLQH
XNODQMDRSDVQRVW1DVWDMHWUDMDQRVMHDMQHVLJXUQRVWLWRVHRGUDYDNDR
QHWUSHOMLYRVWSUHPDVODELPD
3
UHGUDVXGHVHXJODYDPDOMXGLMDYOMDMXNDRUHDNFLMHQDXQXWUDQMHLYDQMVNH
NRQIOLNWH
6
XGMHPRJXHRERULWLDOLQHLSUHGUDVXGX
6
YLOMXGLLPDMXVYRMXVODEXVWUDQXVYRMHSUHGUDVXGH
7
NRYMHUXMHGDFUSLL]XGLFUSLSRYUHPHQRL]PXWQRJL]YRUDSUHGUDVXGH
8
NRULMHQXSUHGUDVXGDVXQHVLJXUQRVWSRWLWHQRVWLVWUDKSUHGQHLP
UD]OLLWLP
9
HLQDOMXGLPQRJRODNHVKYDDQHGRVWDWNHGUXJLKOMXGLQHJROLVYRMH
YODVWLWH6YDNRRSUHGMHOMHQMHNRMHELRYLVLORRQDLPSUHGUDVXGDPDLOL
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$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$
NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'
DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1
H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1
LVLVHQDXHQURGLR
2
QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
2
QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
2
QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
6
DPRMHPDOLEURMOMXGLGRYROMQRVNURPDQNDNRELSRGQLRGDLKVHLVSUDYQR
SURFLMHQL
6
NURPDQRYMHNPRHGRELWLVYHGRELWLDRKROLFDVYHL]JXELWLMHUVNURPQRVW
XYLMHNQDLOD]LQDYHOLNRGXQRVWDRKRORVWQD]DYLVW
6
NURPDQMHXYLMHNYHGDUDXVUFXRKRORJDRYMHNDMH]DYLVWLJQMHY
6
NURPQRVWMHRVRELQDNRMDSRWMHHRGVYLMHVWLRYODVWLWRMPRL
6
NURPQRVWMHSRHWDNUD]XPD
6
NURPQRVWMHYUOLQDPODNRQMD8RYMHNDQLMHQLWDNUKNLMHRGQMHJRYH
VNURPQRVWLLGREURQDPMHUQRVWL
6
NURPQRVWOMXGHSRQHNDGGRYRGLGRYUKRYDQDNRMHLKGUVNRVWQLNDGDQHEL
X]GLJOD
6
NURPQRVWQLMHSRGFMHQMLYDQMHQDVVDPLKYHSRWRYDQMHGUXJLK6NURPQD
RVREDMHSXQDSRWRYDQMD
6
YLYHOLNLOMXGLVXVNURPQL
p
%ODJRRQRPHWNRMHPDORMDLPHXVODELPD7RPMDHPSRPDJDWHVYL
VODELLGDEXGHMRMDL
1
HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6
YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p
6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6
YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p
9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p
$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$
NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'
DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1
H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1
LVLVHQDXHQURGLR
2
QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
6
DPRMHPDOLEURMOMXGLGRYROMQRVNURPDQNDNRELSRGQLRGDLKVHLVSUDYQR
SURFLMHQL
6
NURPDQRYMHNPRHGRELWLVYHGRELWLDRKROLFDVYHL]JXELWLMHUVNURPQRVW
XYLMHNQDLOD]LQDYHOLNRGXQRVWDRKRORVWQD]DYLVW
6
NURPDQMHXYLMHNYHGDUDXVUFXRKRORJDRYMHNDMH]DYLVWLJQMHY
6
NURPQRVWMHRVRELQDNRMDSRWMHHRGVYLMHVWLRYODVWLWRMPRL
6
NURPQRVWMHSRHWDNUD]XPD
6
NURPQRVWMHYUOLQDPODNRQMD8RYMHNDQLMHQLWDNUKNLMHRGQMHJRYH
VNURPQRVWLLGREURQDPMHUQRVWL
6
NURPQRVWOMXGHSRQHNDGGRYRGLGRYUKRYDQDNRMHLKGUVNRVWQLNDGDQHEL
X]GLJOD
6
NURPQRVWQLMHSRGFMHQMLYDQMHQDVVDPLKYHSRWRYDQMHGUXJLK6NURPQD
RVREDMHSXQDSRWRYDQMD
6
YLYHOLNLOMXGLVXVNURPQL
p
%ODJRRQRPHWNRMHPDORMDLPHXVODELPD7RPMDHPSRPDJDWHVYL
VODELLGDEXGHMRMDL
1
HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6
YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p
6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6
YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p
9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p
$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$
NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'
DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1
H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1
LVLVHQDXHQURGLR
2
QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
2
QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
2
QLNRML]QDMXGREURMHGDVHVMHWHRQLNRMHQH]QDMXQHNDXH
6
DPRMHPDOLEURMOMXGLGRYROMQRVNURPDQNDNRELSRGQLRGDLKVHLVSUDYQR
SURFLMHQL
6
NURPDQRYMHNPRHGRELWLVYHGRELWLDRKROLFDVYHL]JXELWLMHUVNURPQRVW
XYLMHNQDLOD]LQDYHOLNRGXQRVWDRKRORVWQD]DYLVW
6
NURPDQMHXYLMHNYHGDUDXVUFXRKRORJDRYMHNDMH]DYLVWLJQMHY
6
NURPQRVWMHRVRELQDNRMDSRWMHHRGVYLMHVWLRYODVWLWRMPRL
6
NURPQRVWMHSRHWDNUD]XPD
6
NURPQRVWMHYUOLQDPODNRQMD8RYMHNDQLMHQLWDNUKNLMHRGQMHJRYH
VNURPQRVWLLGREURQDPMHUQRVWL
6
NURPQRVWOMXGHSRQHNDGGRYRGLGRYUKRYDQDNRMHLKGUVNRVWQLNDGDQHEL
X]GLJOD
6
NURPQRVWQLMHSRGFMHQMLYDQMHQDVVDPLKYHSRWRYDQMHGUXJLK6NURPQD
RVREDMHSXQDSRWRYDQMD
6
YLYHOLNLOMXGLVXVNURPQL
p
%ODJRRQRPHWNRMHPDORMDLPHXVODELPD7RPMDHPSRPDJDWHVYL
VODELLGDEXGHMRMDL
1
HWUXGLVHRNRRQRJWRMHL]QDGWYRMHVQDJHMHULRQRHPXVXWHXLOL
YHMHSUHJROHPR]DXPOMXGVNL6ODERVWMHVQDJHWRYMHUXMHMHGLQRXVQDJX
6
YLMHVWRVQD]LSRYHDYDQDXVQDJX
LYLLPDMXGRYROMQRVQDJHGDRGVLMHNXVYRMXVQDJH
p
6ROLGDUQRVWMHVYMHVQDVSUHPQRVWRJUDQLDYDQMHPYODVWLWHVORERGHSURLULWL
VORERGXGUXJLKVROLGDUQRVWVHQHPRHQDUHLYDWLDOLMXMHSRWUHEQR
SUREXGLWLLPRWLYLUDWL
6
YLOMXGLWUHEDMXSRPRL]DYLVHMHGQLRGGUXJLK/MXGVNDMHVROLGDUQRVWQXDQ
XYMHWGDVHELORNRMLSRMHGLQDFRVWYDUL
p
9UKXQDFMHVSUHWQRVWLXWRPHGDMH]QDPRVDNULWL
p
$NRQLWDQH]QDPRUDVYHPXYMHURYDWL
$
NRHOLQHWRQDXLWLQLNDGDQLVLQH]DSRVOHQ
'
DQDQMLGDQXHQLNMHMXHUDQMHJGDQD
1
H]JRGQRMHNRGXHQMDWRVD]QDQMHPUDVWHLGDVNDNRMXLPDPRSUHG
JODYRP
1
LVLVHQDXHQURGLR
2
QDMWNRSUHVWDQHXLWLMHVWDUELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD2QDMWNR
QDVWDYLXLWLMHPODGELRRQGYDGHVHWLOLRVDPGHVHWJRGLQD
3
RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
7
UHEDXLWLGRNVLLY
7
UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7
XDQHELWLDNREXGHVDP
7
YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7
UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
7
YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7
UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
7
YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7
UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
8
LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7
ROLNR]QDNROLNRXSDPHWLLPD
8
LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
7
RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8
QHYROMLQHSODLQHJRWUDLOLMHN
7
LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8
QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
6
YLOMXGLSRSULURGLWHH]QDQMX
8
RQRWRYMHUXMHWRLSRVWRML
6
YHVHPRHQDXLWLDNLYUOLQD
8
VYHPXWRUDGLPMHUXVDXYDWL]QDM
3
UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
8
VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
3
RGXLGUXJH
7
YRMNDUDNWHUMHWYRMDVXGELQD
7
YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7
YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7
YRMNDUDNWHUMHWYRMDVXGELQD
7
YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7
UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7
XDQHELWLDNREXGHVDP
7
UHEDXLWLGRNVLLY
7
YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7
YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7
UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
8
LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7
UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
6
YHVHPRHQDXLWLDNLYUOLQD
3
UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
3
RGXLGUXJH
8
VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
6
YLOMXGLSRSULURGLWHH]QDQMX
8
VYHPXWRUDGLPMHUXVDXYDWL]QDM
7
LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8
RQRWRYMHUXMHWRLSRVWRML
7
RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8
QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
7
ROLNR]QDNROLNRXSDPHWLLPD
8
QHYROMLQHSODLQHJRWUDLOLMHN
7
UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
8
LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
3
RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
3
RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
7
UHEDXLWLGRNVLLY
7
UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7
XDQHELWLDNREXGHVDP
7
YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7
UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
7
YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7
UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
7
YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7
UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
8
LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7
ROLNR]QDNROLNRXSDPHWLLPD
8
LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
7
RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8
QHYROMLQHSODLQHJRWUDLOLMHN
7
LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8
QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
6
YLOMXGLSRSULURGLWHH]QDQMX
8
RQRWRYMHUXMHWRLSRVWRML
6
YHVHPRHQDXLWLDNLYUOLQD
8
VYHPXWRUDGLPMHUXVDXYDWL]QDM
3
UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
8
VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
3
RGXLGUXJH
7
YRMNDUDNWHUMHWYRMDVXGELQD
7
YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7
YRMSXWLGHXNUXJXLOLSRHOLSVLLOLSRVSLUDOLVDPRQHUDYQRMHUUDYQR
RLJOHGQRSULSDGDJHRPHWULMLQHSULURGLLOLLYRWX
7
YRMNDUDNWHUMHWYRMDVXGELQD
7
YRMVHRSWLPL]DPQHRVQLYDQDQLMHNDQMX]ODQHJRQDYHGURMYMHULGDGREUR
SUHYODGDYDLQDVQDQRMYROMLGDXYLMHNUDGLVGREULPUXNXSRGUXNX
7
UHEDLYMHWLWDNRGDELVYDNLSURLYOMHQGDQL]JOHGDRQRY
7
XDQHELWLDNREXGHVDP
7
UHEDXLWLGRNVLLY
7
YRMHVUFHQLMHNROMHQRGDELVHPRJORVDYLWL
7
YRMLPGREULPPLVOLPDWUHEDPDORULMHL
7
UHEDWDNRLYMHWLNDNRELPRJDRVDPVHEHSRWRYDWL
8
LQXOMXEDYLXGDYDQMXVHEHXLQXSURGLUDQMDXGUXJXRVREXSURQDOD]L
VHEHRWNULYDVHEHRWNULYDQDVRERMHRWNULYDRYMHND
7
UHEDVYLPOMXGLPDUHLGDVXGREULNDNRELVHWRJDVMHWLOL
6
YHVHPRHQDXLWLDNLYUOLQD
3
UDYDMHQDVWDYDRJUDQLHQDVDPRQDRQHNRML]DLVWDHOHQHWRQDXLWLRVWDOR
MHVDPRWMHUDQMHVWRNH
3
RGXLGUXJH
8
VYRMLPWHQMDPDNDRLXVYRMLPRVMHDMLPDXYLMHNYLHFLMHQLGREURWXRG
VSRVREQRVWL
6
YLOMXGLSRSULURGLWHH]QDQMX
8
VYHPXWRUDGLPMHUXVDXYDWL]QDM
7
LRVWDMHPODGGRNMRPRHXLWLLSRGQLMHWLSULJRYRU
8
RQRWRYMHUXMHWRLSRVWRML
7
RWR]QDMHNDSOMLFDWRWRQH]QDMHPRUH
8
QHYROMLVXWLSULMDWHOMLYHOLNDSRWSRUD
7
ROLNR]QDNROLNRXSDPHWLLPD
8
QHYROMLQHSODLQHJRWUDLOLMHN
7
UHEDWRYLHRSUDWDWLDL]OLNX]DWRHODNRQDL
8
LVWRMPMHULXNRMRMKRHSULPDWLPRUDGDYDWLHOLOLLWDYRVUFHGDM
LWDYLYRW
3
RHWDNVYDNRJXHQMDMHSURPDWUDQMHDFLOMMDVDQSRMDP
8
WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8
WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8
WHELSRVWRMHYODVWLWDSUDYLOD
8
LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8
SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8
SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8
VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8
VXGLVHWRMHFLMHQDQDSUHWND
8
WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8
YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8
YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8
YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8
YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8
LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9
HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9
MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9
MHUXMVHEL
9
MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9
RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9
RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9
ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9
ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9
ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9
UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
=
DGREURGMHORWUHEDYUHPHQD
8
WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8
WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8
WHELSRVWRMHYODVWLWDSUDYLOD
8
LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8
SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8
SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8
VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8
VXGLVHWRMHFLMHQDQDSUHWND
8
WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8
YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8
YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8
YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8
YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8
LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9
HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9
MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9
MHUXMVHEL
9
MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9
RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9
RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9
ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9
ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9
ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9
UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
=
DGREURGMHORWUHEDYUHPHQD
8
WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8
WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8
WHELSRVWRMHYODVWLWDSUDYLOD
8
LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8
SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8
SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8
VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8
VXGLVHWRMHFLMHQDQDSUHWND
8
WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8
YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8
YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8
YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8
YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8
LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9
HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9
MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9
MHUXMVHEL
9
MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9
RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9
RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9
ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9
ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9
ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9
UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
=
DGREURGMHORWUHEDYUHPHQD
8
WHELMHMHGQDVLODNRMDWHMHQDSUDYLODRULMDHPXSULURGLDWRMHWYRM
XP8PWLMHVWYRULRXYVWYRLPDWXRVMHDQMH]DOMHSRWXLSRQRV
8
WHELPRUDJRUMHWLRQRWRHOL]DSDOLWLXGUXJLPD
8
WHELSRVWRMHYODVWLWDSUDYLOD
8
LQLOLQHWR]DWRVLVLJXUDQGDHQDLLQDVYDLMHRGREUDYDQMH
QHNRPHVHWRQHHVYLGMHWL
8
SR]QDMVYRMHGXHYQHVSRVREQRVWLVYRMHGRPHWH6KYDDQMHWYRMLK
PRJXQRVWLMHVWOLMHNSURWLYVNHSWLFL]PDLQHDNWLYQRVWL
8
SUDYRRQDNRNDNRWYRMH]QDQMHUDVWHWDNRVHWYRMDYMHUDVPDQMXMH
8
VSMHKXWYRMHPLYRWXQHRYLVLRWRPHGDGRELMHGREUHNDUWHQHJRR
WRPHGD]QDGREURRGLJUDWLVDVODELPNDUWDPD
8
VXGLVHWRMHFLMHQDQDSUHWND
8
WURLGRYROMQRYUHPHQD]DSURYMHUDYDQMHSRWUHEHLSRWUHEDHQHVWDWL
8
YLMHNHVHUDGRYDWLQDYHHUDNRNRULVQRLVNRULVWLGDQ
8
YLMHNQHWRQDHQD]DGQMHPPMHVWXQDNRMHPVLWUDLR
8
YLMHNVXPQMDMXSRGUHHQRJDNRMLQLNDGQH]DPMHUDVYRP
SUHWSRVWDYOMHQRP
8
YMHULOMXGHGDHEH]PQRJRWUXGDPRLLVSUDYLWLVYRMHJUHNH3RNDLLP
GDRQRWRRGQMLKWUDLQLMHWHNRNROLNRVHLQL
8
LYDMGRNPRHWRWLNRULVWLJOHGDWLNDGDQHVPLMHXLYDWL"
9
HVDPRPXQRSURELMDQMHNDYUKRYLPDGRYROMQRMHGDLVSXQLWYRMHVUFH
9
MHUXMSRQHNDGLVNXVQRPH,VNXVWYRMHXLWHOMVYHJD
9
MHUXMVHEL
9
MHUXMDOLQHYMHUXMULMHLPDQLVYRMLPDQLWXLPDYMHUXMVDPRGMHOLPD
LVYRMLPDLWXLPD
9
RGLUDXQDRHPXVHJRYRULDPDQMHRWRPHWNRJRYRUL
9
RDRGNRMHJ]DWUDLSRPRQHHWRXRLWLDOLWLXSUROD]XGDMHVDYMHWH
NRMHQLVLWUDLR
9
ROLOLLYRW"2QGDQHPRMWUDWLWLYULMHPHMHUMHRGQMHJDVDVWDYOMHQLYRW
9
ROMDQLMHDSVWUDNWQDVQDJDNRMXWLSRVMHGXMHRGYRMHQRRGQMHQD
NDUDNWHUDYHMHQMH]LQL]UD]
9
ROMDVDPRWYRMDWHYROMDLQLYHOLNLP
9
UHPHQDVHPLMHQMDMXLWLVHPLMHQMDXQMLPD
=
DGREURGMHORWUHEDYUHPHQD
=
DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p
8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
p
HVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
3
RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
8
HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8
LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8
L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o
1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p
2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p
+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.
DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/
DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1
DMEUH]DVWDULMHYD]DKYDOQRVW
1
H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1
H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=
DKYDOQRVWMHODNDRGSHUD
=
DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=
DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
p
=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
P
DQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
20$1$0$
20$1$0$
P
DQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
8
HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8
LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8
L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o
1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p
2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p
+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.
DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/
DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1
DMEUH]DVWDULMHYD]DKYDOQRVW
1
H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1
H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=
DKYDOQRVWMHODNDRGSHUD
=
DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=
DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
p
=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
p
HVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
3
RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
=
DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p
8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
=
DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p
8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
p
HVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
3
RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
8
HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8
LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8
L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o
1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p
2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p
+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.
DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/
DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1
DMEUH]DVWDULMHYD]DKYDOQRVW
1
H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1
H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=
DKYDOQRVWMHODNDRGSHUD
=
DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=
DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
p
=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
P
DQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
20$1$0$
20$1$0$
P
DQHSRURFLDSVXUGEDQDOQRVWHNVKLELFLRQL]DPHWLNHWDIMDNDIUD]D
L]JRYRU
8
HQMHMHVMHPH]QDQMDD]QDQMHVMHPHVUHH0XGULXHQDWXLPDEXGDOD
QDYODVWLWLPJUHNDPD
RYMHNRVWDMHPODGVYHGRNMRPRHXLWLSULKYDDWLQRYHQDYLNHLSRGQLMHWL
SURWLYOMHQMH
RYMHNWUHEDXLWL6DPRYRORYLWUHEDMX
8
LQDWXLPXVSMHVLPDNDRLQDWXLPSRJUHNDPD
8
L7LSRVMHGXMHVLVWHPHRUJDQL]LUDQRJ]QDQMDVSR]QDMDLYMHWLQD7L
VWYDUDYODVWLWXPUHXSRGXKYDWD8SDPWL]QDQRVWMHVXVWDYVSR]QDMD
/MXGVNRVH]QDQMHXGYRVWUXXMHVYDNLKSHWGRVHGDPJRGLQD
o
1HVPLMHPRVHXVSRUHLYDWLVGUXJLPD
p
2QDMNRMLWHQHPRHXYMHULWLQDVWRMLWH]DSDQMLWL
p
+YDODPUWYLKPUWYDMHNDRGDLKQHPD
.
DGDXLYDVODWNLSORGWUHEDRELVHVD]DKYDOQRXVMHWLWLLRQRJDWNRMH
]DVDGLRYRNX
/
DNHMHYUDWLWLXYUHGXQHJRGREURLQVWYRMHUVH]DKYDOQRVWVPDWUDWHUHWRPD
RVYHWDNRULX
1
DMEUH]DVWDULMHYD]DKYDOQRVW
1
H]DKYDOQRVWMHSRPDQMNDQMHNXOWXUH
1
H]DKYDOQRVWQHREHVKUDEUXMHGREURLQVWYRDOLVOXLNDRL]YRUHJRL]PX
=
DKYDOQRVWMHODNDRGSHUD
=
DKYDOQRVWMHXGQRYDWDELOMNDLPMHRYMHNHOLSULVLOLWLQDUDVWRQDVHVXL
=
DQLWDQLVPRWDNR]DKYDOQLNDR]D]DKYDOQRVW
p
=UHRMHRQDMNRMLVDPVHELYLHQHQDVMHGD
p
HVWRVHVDPR]DWRQHRGDMHPRMHGQRPMHGLQRPSRURNXWRLKLPDPRSXQR
3
RPLOMHQMXVRFLMDOLVWDRVWYDULYDQMHGRELWLMHSRURN-DPHXWLPVPDWUDPGD
MHSRURNRVWYDULYDWLJXELWDN6DPRVXGYDL]YRUDOMXGVNLKSRURNDOLMHQRVWL
SUD]QRYMHUMHLVDPRVXGYDGREURLQLWHOMDUDGLXP
=
DSLVXMSLVDQDMHULMHWUDMQLMDRGSDPHQMD
p
8HQMHMHNDRYHVODQMHX]VWUXMXLPRYMHNVWDQHELYDYUDHQ
6
ODERVWLWRLKLPDSRMHGLQDF]RYXVHSRURNRP6ODERVWLNRMHLPDMHGDQLWDYL
QDURG]RYXVHPHQWDOLWHWRP9UOLQDVHQHVDVWRMLXRGULFDQMXRGSRURNDYHX
WRPHGDLKQHHOL
=
ORGRYRGLGRRVDNDHQMDRYMHNRYLKVQDJDSRURNMHQHRGJRYRUQRVWSUHPD
VHEL
o
1HXOMHSDYDMQLNDGDVYRMHPDQHLQDHVHQHHRGQMLKQLNDGD
RVORERGLWL
6
OXDMRQRJDNRMLWHMHXSR]RULRQDWYRMHPDQHNDRGDWLMHRWNULRQDMYHH
EODJR
$
NR]DWYRULWHYUDWDVYLPPDQDPDLLVWLQDHRVWDWLQDSROMX
%
ODJRVWDQMHQDMEROMHRWNULYDSRURNDQHYROMDQDMEROMHRWNULYDYUOLQX
.
DGDQHELVPRVDPLLPDOLPDQHQHELQDPSULLQMDYDORWROLNR]DGRYROMVWYD
LVWHXRDYDWLNRGGUXJLK
0
DQXWUHEDLOLXNORQLWLLOLSRGQRVLWL
1
DMJRUHQLMHLPDWLPDQHDNQLERUEDSURWLYQLMHORD/RHMHVNULYDWLLK
1
HPDQLMHGQHPDQHNRMDQHELLPDODSULYLGQHVOLQRVWLVQHNRPYUOLQRPL
NRMDWXVOLQRVWQHELLVNRULWDYD
5
DGRSUL]QDMHPRPDOHPDQHNDNRELVPRRVWDYLOLGRMDPGDQHPDPRYHOLNLK
6
NORQRVWGDSULDPRRVHELLGDQDHPDQHSULND]XMHPRQDQDLQNRMLQDPVH
LQLSRHOMQLPLQLMHGDQGLRQDHLVNUHQRVWL
6
YDWNRYROLGDVHNRUHWXHPDQHDQHQMHJRYH
6
YHOMXGVNHPDQHRNDMDYDLVWLQLWDOMXGVNRVW
6
YRMHPDQHSUL]QDWLMHSRWHQR
0
DQHVXVMHQHYUOLQD
o
$SVXUGQLRYMHNPRHMHGLQRVYHLVFUSVWLLVHEHVDPRJD
p
%DQDOQRVWMHVPUWXPMHWQRVWL0RGDJRUHRGWRJDWUDHQDRULJLQDOQRVW
p
,VWLQLWLVHHNVKLELFLRQL]DPVDVWRMLXSRND]LYDQMXRQRJDWRVHQHSRVMHGXMH
o
1DSROHLQLQDLKSR]LWLYQLKRVRELQDQDOD]LVHHWLNHWDVDFLMHQRP1DQMRM
SLHVNRMLPVPRLKQHJDWLYLPDSODWLOL
p
)MDNDMH]DUD]QD
p
1DSRHWNXELMDHULMHQDNUDMXIUD]D)UD]DJXWDVYHRVLPVHEHVDPX
0
HQWDOQD]DJDHQMDSUHGVWDYOMDMXNRQLFHVWYDUDODWYD1HNHL]ULDMH
QD]LYDPRXELWDQHIUD]H
x WRVHVYDWNRPRJDRVMHWLWL
x WRVXYHGUXJLL]PLVOLOL
6
ODERVWLWRLKLPDSRMHGLQDF]RYXVHSRURNRP6ODERVWLNRMHLPDMHGDQLWDYL
QDURG]RYXVHPHQWDOLWHWRP9UOLQDVHQHVDVWRMLXRGULFDQMXRGSRURNDYHX
WRPHGDLKQHHOL
=
ORGRYRGLGRRVDNDHQMDRYMHNRYLKVQDJDSRURNMHQHRGJRYRUQRVWSUHPD
VHEL
o
1HXOMHSDYDMQLNDGDVYRMHPDQHLQDHVHQHHRGQMLKQLNDGD
RVORERGLWL
6
OXDMRQRJDNRMLWHMHXSR]RULRQDWYRMHPDQHNDRGDWLMHRWNULRQDMYHH
EODJR
$
NR]DWYRULWHYUDWDVYLPPDQDPDLLVWLQDHRVWDWLQDSROMX
%
ODJRVWDQMHQDMEROMHRWNULYDSRURNDQHYROMDQDMEROMHRWNULYDYUOLQX
.
DGDQHELVPRVDPLLPDOLPDQHQHELQDPSULLQMDYDORWROLNR]DGRYROMVWYD
LVWHXRDYDWLNRGGUXJLK
0
DQXWUHEDLOLXNORQLWLLOLSRGQRVLWL
1
DMJRUHQLMHLPDWLPDQHDNQLERUEDSURWLYQLMHORD/RHMHVNULYDWLLK
1
HPDQLMHGQHPDQHNRMDQHELLPDODSULYLGQHVOLQRVWLVQHNRPYUOLQRPL
NRMDWXVOLQRVWQHELLVNRULWDYD
5
DGRSUL]QDMHPRPDOHPDQHNDNRELVPRRVWDYLOLGRMDPGDQHPDPRYHOLNLK
6
NORQRVWGDSULDPRRVHELLGDQDHPDQHSULND]XMHPRQDQDLQNRMLQDPVH
LQLSRHOMQLPLQLMHGDQGLRQDHLVNUHQRVWL
6
YDWNRYROLGDVHNRUHWXHPDQHDQHQMHJRYH
6
YHOMXGVNHPDQHRNDMDYDLVWLQLWDOMXGVNRVW
6
YRMHPDQHSUL]QDWLMHSRWHQR
0
DQHVXVMHQHYUOLQD
o
$SVXUGQLRYMHNPRHMHGLQRVYHLVFUSVWLLVHEHVDPRJD
p
%DQDOQRVWMHVPUWXPMHWQRVWL0RGDJRUHRGWRJDWUDHQDRULJLQDOQRVW
p
,VWLQLWLVHHNVKLELFLRQL]DPVDVWRMLXSRND]LYDQMXRQRJDWRVHQHSRVMHGXMH
o
1DSROHLQLQDLKSR]LWLYQLKRVRELQDQDOD]LVHHWLNHWDVDFLMHQRP1DQMRM
SLHVNRMLPVPRLKQHJDWLYLPDSODWLOL
p
)MDNDMH]DUD]QD
p
1DSRHWNXELMDHULMHQDNUDMXIUD]D)UD]DJXWDVYHRVLPVHEHVDPX
0
HQWDOQD]DJDHQMDSUHGVWDYOMDMXNRQLFHVWYDUDODWYD1HNHL]ULDMH
QD]LYDPRXELWDQHIUD]H
x WRVHVYDWNRPRJDRVMHWLWL
x WRVXYHGUXJLL]PLVOLOL
6
ODERVWLWRLKLPDSRMHGLQDF]RYXVHSRURNRP6ODERVWLNRMHLPDMHGDQLWDYL
QDURG]RYXVHPHQWDOLWHWRP9UOLQDVHQHVDVWRMLXRGULFDQMXRGSRURNDYHX
WRPHGDLKQHHOL
=
ORGRYRGLGRRVDNDHQMDRYMHNRYLKVQDJDSRURNMHQHRGJRYRUQRVWSUHPD
VHEL
o
1HXOMHSDYDMQLNDGDVYRMHPDQHLQDHVHQHHRGQMLKQLNDGD
RVORERGLWL
6
OXDMRQRJDNRMLWHMHXSR]RULRQDWYRMHPDQHNDRGDWLMHRWNULRQDMYHH
EODJR
$
NR]DWYRULWHYUDWDVYLPPDQDPDLLVWLQDHRVWDWLQDSROMX
%
ODJRVWDQMHQDMEROMHRWNULYDSRURNDQHYROMDQDMEROMHRWNULYDYUOLQX
.
DGDQHELVPRVDPLLPDOLPDQHQHELQDPSULLQMDYDORWROLNR]DGRYROMVWYD
LVWHXRDYDWLNRGGUXJLK
0
DQXWUHEDLOLXNORQLWLLOLSRGQRVLWL
1
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VSXWDQLGXK
6
UHWQDMHVDPRGXDNRMDYROL
6
YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7
LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7
LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
/
MXGVNDMHGXDQHGRVHQD
1
DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1
H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2
GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2
QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2
YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3
RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3
UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'
XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3
URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3
URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3
URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6
DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6
UHWQDMHVDPRGXDNRMDYROL
6
YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7
LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7
LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
/
MXGVNDMHGXDQHGRVHQD
1
DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1
H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2
GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2
QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2
YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3
RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3
UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'
XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3
URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3
URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3
URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6
DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6
UHWQDMHVDPRGXDNRMDYROL
6
YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7
LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7
LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
/
MXGVNDMHGXDQHGRVHQD
1
DSODQXHNVSHULPHQWDOQLK]QDQRVWLRLWRVHQHPRH]DKWLMHYDWLGRND]R
SRVWRMDQMXGXH
1
H]QDLUD]YHVHOLWLGXX]QDLSURGDWLMH
2
GXRPRMDEHVPUWQRPLYRWXWLQHWHLYHSROMHPRJXHJWLLVFUSL
2
QLNRMLVHQDGDMXULMHLWLSUREOHPQHXURIL]LRORJLMHGXKDVXNDROMXGLQD
SRGQRMXSODQLQH2QLVWRMHQDLVWLQLNRMLVXQDSUDYLOLQDSRGQRMXLJOHGDMX
QDSODQLQXQDNRMXVHHOHSRSHWL$OLYUKMHVNULYHQXYMHQLPREODFLPDL
PQRJLYMHUXMXGDQHPRHELWLQLNDGDRVYRMHQ6LJXUQRMHDNRGRHGDNDGD
HRYMHNSRVWLLSRWSXQRUD]XPLMHYDQMHVYRJYODVWLWRJPR]JDLGXKDGDH
WRELWLQMHJRYQDMYHLXVSMHKQMHJRYRNRQDQRGRVWLJQXH
2
YRMHVWUDQRSRJUHQLPRGHUQLQDXNPLMHQMDWLOMXGVNXGXXNDNRELMXVH
SULODJRGLORXYMHWLPDXPMHVWRPLMHQMDWLXYMHWHNDNRELLKVHSULODJRGLOR
OMXGVNRMGXL
3
RGVYLMHVWLPDGYDOLFDXQMRMMHVQDJDNRMDPRHQDHWLQDXSDPHWDOLRQD
MHLL]YRUVWYDUDODNLKPLVOL
3
UDYDVQDQDL]GUDYDSVLKDPRHVKYDWLWLYHOLNHLPDOHVWYDUL
'
XKMHQHGRKYDWQLHQWLWHWDQMHJRYRGMHORYDQMHQLMHVDVYLPRJUDQLHQRQD
SRGUXMHXPR]JX
3
URNOHWVWYRORLKSULOLNDMHGDLGXDSRVWDQHORD
3
URSULXPSUHGVWDYOMD]DPMHQX]DUDQLMHHVWRXSRWUHEOMDYDQL]UD]GXDLOLVWLO
LYRWDDQMLPHVHR]QDDYDVYHIXQNFLMHYODVWLWRJMDXVYDMDQMHRGUHHQLK
FLOMHYDNRMLPDSRMHGLQDFWHLLNRMLXVPMHUDYDMXQMHJRYGDOMQMLLYRWQLWRN
3
URXDYDQMHVQRYDMHMDVQRSRND]DORGDSRGVYLMHVWPLVOLXVOLNDPDDQHX
DSVWUDNWQLPLGHMDPD=DWRQMHQRUMHHQMHLPDHVWRREOLNGXHYQHVOLNH
.ROLNR]QDPRRRGQRVLPDWLMHODLGXKD"WRWLMHORJXELGXDGRELYD
(QHUJLMDVWUDVWLSRNUHHLGXX
6
DVYDNRPYHOLNRPPLVOLNRMXQDXLRVOREDDSRMHGDQGRWDGXVHELMHGDQ
VSXWDQLGXK
6
UHWQDMHVDPRGXDNRMDYROL
6
YDNLNRPDGLOMXGVNHGXHVSRPHQLNMHSRYLMHVWLQDURGDXNRMHPVHRYD
GXDURGLOD
7
LMHODEH]SVLKHVXNDRNLSRYLQDMDYQRPWUJX
7
LMHORLGXDQLVXGYLMHVXSVWDQFHYHMHGQD2QHLQHRYMHNDNRMLVDPVHEH
XSR]QDMHQDUD]OLLWQDLQ7LMHORMHSUHYRGLWHOMGXHXYLGOMLYR7NRPLVOLGD
MHQHWNRYLHWRQHPRHSRVWDWL7NRRGOMXGL]QDRYMHNRYHWDMQHRVLP
RYMHMHJDGXKDNRMLMHXQMHPX"
9
HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p
$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
8
JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
p
8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
7
UDLRVDPVDPRVYRMHYODVWLWR-D
p
3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
6
DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
3
UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
8
QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3
LWDQMHMHGDOLPLRVREQRSRVWRMLPR
DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
1
DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
/
DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/
DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
.
DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
.
RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.
RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.
DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
/
DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/
DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
1
DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
3
LWDQMHMHGDOLPLRVREQRSRVWRMLPR
8
QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3
UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
6
DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
p
3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
7
UDLRVDPVDPRVYRMHYODVWLWR-D
p
8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
8
JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
9
HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p
$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
9
HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p
$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
8
JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
p
8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
7
UDLRVDPVDPRVYRMHYODVWLWR-D
p
3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
6
DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
3
UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
8
QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3
LWDQMHMHGDOLPLRVREQRSRVWRMLPR
DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
1
DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
/
DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/
DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
.
DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
.
RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.
RGPQRJLKOMXGLMHEH]REUD]OXNYHLWRNDGDNDXMD
.
DNRMHWRODNRUHLSURQDLVDPRJDVHEH$NDNRVHSUHSODLPRNDGDVHWR
GRLVWDLGRJRGL
/
DNRMHUHLRVYUQLVHQDVHEH1RWRLXLQLWLMHYHWHHMHUMHSURVWRU
VNXHQ
HGQDRGQDMRGDEUDQLMLKXYUHGDMHUHLPLDPLVOLWLMD
/
DNHMHSURELWLVHGR0DUVDQHJRGRVDPRJDVHEH1DMEROMLSXWGRVHEHWRMH
QDGPDLWLVH
HGLQLUD]ORJ]DWRVHXYLMHNPLVOLQDYODVWLWR-DMHVWWRWRVQDLP-DPRUDPR
LYMHWLSXQRGXHQHJRVELORNLPGUXJLP
1
DHVWYDUQRSRVWRMDQMHQHRGUHXMHQLWNR
DMHVUHGLWHQDHJNRRUGLQDWQRJVXVWDYD7UHEDELWLR]QDHQQLWLFRP
3
LWDQMHMHGDOLPLRVREQRSRVWRMLPR
8
QDMUDQLMHPGMHWLQMVWYXQMHJRYRMDVHVODERUD]YLORGLMHWHVHMRXYLMHN
RVMHDLVWRYMHWQRVPDMNRPLQHPDRGYRMHQRVWLGRNMHVPDMNRP1MHJRY
RVMHDMXVDPOMHQRVWLXNODQMDIL]LNDQD]RQRVWPDMNH
3
UYLUD]JRYRU]QDLL]DLL]QDHJ-DLSRNXFDWLQDYUDWDQDHJ7L
WRVHYLHEXGHRGULFDRVYRMHJDWRHYHDLLVWLQLWLMDELWLWYRMDOMXEDY
6
DVRERP]DSRHWLDOLNRGVHEHQH]DYULWLNRGVHEHSRHWLDOLQHLPDWLVHEH
]DFLOM
p
3UL]QDMPRGDVPRVSUHPQLQDVYDNRL]QHQDHQMHVDPRWRQDV
VYDNRGQHYQHVWYDULL]QHQDGHSRSXWNDWDVWURID
7
UDLRVDPVDPRVYRMHYODVWLWR-D
p
8WHELVXVNXSOMHQDWROLNDLVNXVWYDVNLQLYHRGXH7NRGDQDVVDVYLP
VLJXUQRQLMHQHXURWLDU"3URQDLLYRWQLL]YRULVYRMXLQGLYLGXDOQRVWVDPR
VUHGLWHVYRMHOLQRVWL.DRVYMHVQDOLQRVWWLVLVDPRYROMQLLVMHDNL]
NROHNWLYQHSVLKH
8
JUXSL-DLH]DYD]ERJWHQMHSULSDGDQMDJRPLOL$NRVDPSRSXWRVWDOLK
DNRQHPDRVMHDMDLOLPLVOLSRNRMLPDVHUD]OLNXMHPRGRVWDOLKDNRXVNODGLP
RELDMHRGLMHORLGHMHVJUXSRPMDVDPVSDHQVSDHQRG]DVWUDXMXHJ
GRLYOMDMDVDPRH'DSURX]URHWDMNRQIRUPL]DPGLNWDWRUVNLVLVWHPLVH
9
HOLNHGXHWLKRSDWH
LYRWLGXDQHSRMDYOMXMXVHXDWRPVNRMIL]LFLLQHPRJXVHL]YHVWLQLL]
MHGQRJSULURGQRJ]DNRQD
p
$NRGUXJRQHSUHRVWDMHEXGLLVNUHQ
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
9
UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
W
MHVNREDREYH]H
p
/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
MHGQRJGDLGXQDSULMHG
p
2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
D
PELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
p
LWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'
YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3
DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8
RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p
8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
p
DVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1
LMHVYHDVQRWRMHGRSXWHQR
6
ODYRKOHSDQMHRYMHNXYLMHNUDY
p
*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.
ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1
DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6
YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
7
DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
F
MHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
p
&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
p
&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
F
MHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
p
LWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'
YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3
DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8
RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p
8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
p
DVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1
LMHVYHDVQRWRMHGRSXWHQR
6
ODYRKOHSDQMHRYMHNXYLMHNUDY
p
*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.
ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1
DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6
YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
7
DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
D
PELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
p
/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
MHGQRJGDLGXQDSULMHG
p
2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
W
MHVNREDREYH]H
9
UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
9
UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
W
MHVNREDREYH]H
p
/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
MHGQRJGDLGXQDSULMHG
p
2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
D
PELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
p
LWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'
YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3
DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8
RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p
8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
p
DVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1
LMHVYHDVQRWRMHGRSXWHQR
6
ODYRKOHSDQMHRYMHNXYLMHNUDY
p
*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.
ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1
DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6
YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
7
DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
F
MHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
p
&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
p
&MHOLQDQDGLOD]LSXNL]EURMGLMHORYD8]HWH]DMHGQRVWYDULSRSULPDMX
VYRMVWYDNRMDSRMHGLQDQRQHPRUDMXLPDWL
F
MHOLQDGLMDOHNWLNDILOR]RILMDORJLND]QDQRVWVOXDM
p
LWDYVHQDLYRWNUHHL]PHXRQRJDWRKRHPRLRQRJDWRPRUDPR
'
YLMHSRWSXQRVXSURWQHVWYDULYROLPRSRGMHGQDNRQDYLNXLQRYR
3
DUDGRNVMHOMXGVNRJSRVWRMDQMDGDRYMHNLVWRGREQRWHL]DEOLVNRXL
QH]DYLVQRXSRVHEQRX
8
RYMHNXMHWUDMDQVXNREL]PHXVWUDVWYHQRJ]DQRVDLKODGQRJUD]XPD
p
8QHSULMDWHOMVNRMVHDWPRVIHULPRHLYMHWLQHGRVWDWDNEODJRQDNORQRVWLMH
JRUH
p
DVWRKOHSOMHMHPQRJHOMXGHSULVLOLORGDEXGXQHLVNUHQL
HVWLWRYMHNWHNQDNRQFXPLVOLQDVHEH
1
LMHVYHDVQRWRMHGRSXWHQR
6
ODYRKOHSDQMHRYMHNXYLMHNUDY
p
*GMHMHHQMDWXVYHFYDWHJGMHMHSRVMHGWXVYHOHLXSUDLQL
.
ROLNRJRGRYMHNH]QH]DGDOMLQRPXYLMHNPXVHSRGQRVJXUQHRQR
QDMEOLH
1
DNRQFXMHELWQRVDPRWRVPRXLQLOLLNDNRVPRLYMHOLDQH]DLPVPR
H]QXOL
6
YLRQLNRMLQHSULURGQR]DQHLPH]QXHVWRL]JXEHLRQRWRSRVMHGXMX
7
DNROLNRLPDVWYDUL]DNRMLPDQHH]QHP
D
PELYDOHQWQRVWLOLSRGYRMHQRVWEODJRQDNORQRVWDVWRKOHSOMHHQMD
p
/MXGLVXWMHVNREQLEH]SULQFLSDLOLYMHUHLRVMHDMXGDQHPDMXFLOMDRVLP
MHGQRJGDLGXQDSULMHG
p
2EYH]HQDVWDMXWDNRGDVHQDYULMHPHQHNDHQH
W
MHVNREDREYH]H
9
UHEDQMDWXLKQD]OREQLKRLMXQDMYLHVXQDPVPHWDOD]DRLWRYDQMHQDHJD
SUDYRJD-DNRMHLQLQDXXQXWUDQMXVORERGX%ROMHOLVXQDVLQGLVNUHWQL
SRJOHGLVYLKRQLKNRMLVXVDUDGR]QDORXLGUVNRX]XULOLSLOMLOLXQDX
GXXQHGR]YROMDYDMXLMRMQLMHGQRJDQHRSDHQDQHSURPRWUHQDQHSURXHQD
SRNUHWD6DSLQMDODQDVMHXYLMHNWDLQGLVNUHWQDNRQWUROD
NRULVWH]DVWUDLYDQMHPLWHURURPDGHPRNUDWVNH]HPOMHVXJHVWLMRPL
SURSDJDQGRP
o
'LMDOHNWLNDMHXPLMHHLOLWULNGDVHX]GYLMHVWUDQHL]PLVOLVWYDUNRMXLPD
p
)LOR]RILMDSUXDPRJXQRVWGDVHGUXLVDPVDVRERP.DGELVOXDRPDVX
QHELSRVWDRILOR]RI
)
LOR]RILUDMWR]QDLGDOMXEL]QDQMH
,
]YRUILOR]RILMHOHLXGLYOMHQMXXGYRMELXVYLMHVWLRL]JXEOMHQRVWL8VYDNRP
'
DELELRGRVWRMDQSRWRYDQMDILOR]RIWUHEDSURSRYLMHGDWLSULPMHURP
+
UDEURVW]DLVWLQXYMHUDXPR'XKDMHVXSUYLXYMHWLILOR]RILMH
'
DOLMHNUR]LWDYXSRYLMHVWQDHYUVWHPHX]QDPHQLWLPILOR]RILPDELOR
YLHRQLKNRMLVXELOLSURJDQMDQL]ERJVYRMLKLGHMDLOLRQLKNRMLVXLYMHOL
PLUQR"LQLVHGDMHRQRSUYREOLHLVWLQL,XUD]YLMHQLPGUXWYLPDGDQDVLPD
PQRJRVOXDMHYDSURJRQDLSUHVLMHQDLQWHOHNWXDOFHNRMLQLVXSRYROMLHOLWQLP
DXWRULWDUQLPVQDJDPDGUXWYD
*
ODYQDMHVWYDUQDVWDMXHILOR]RILMHRWNULYDQMHSULURGH
)
LOR]RILVXVYLMHWVDPRUD]OLLWRWXPDLOLELWQRMHPHXWLPGDJDVH
SURPLMHQL
)
LOR]RILUDWL]QDLVXPQMDWL
)
LOR]RIL]DUD]OLNXRGXYULMHHQRJPLOMHQMDQLVXYDWURJDVFLNRMLJDVHJRUXH
SUREOHPHYHVDPLSRGPHXSRDUH
)
LOR]RILMD]QDLELWLQDSXWX1MHQDVXSLWDQMDELWQLMDRGQMHQLKRGJRYRUDD
VYDNLVHRGJRYRUSRQRYRSUHWYDUDXQRYRSLWDQMH
)
LOR]RILMDEH]HWLNHMHEHVPLVDR)LOR]RIVNDHWLNDQHPRHELWLGUXJDLMDQHJR
XQLYHU]DOQD3RVYRMHPSODPHQXILOR]RILMDMHVURHQDVXPMHWQRX0RGD
HILOR]RILMDLVDVYLPXWRQXWLXYHOLNXEXGXXXPMHWQRVWPRGDHL]LJDUD
SODQXWLQRYLVYMHWRYLGDQDVVDXYDMPRVYHPRVWRYH
)
LOR]RILMD]DKWMHYDGUXJDLMHPLOMHQMHPLOMHQMHNRMHPHXVSR]QDML
LVWRYUHPHQRSRGVMHDNRMHPHEXGLNRMHPHGRYRGLNVHELVDPRPNRMHPH
SUHREUDDYD
)
LOR]RILMDMHRYMHNVDPNRMLSRVWDMHSUREOHPRPVDPVHELLWUDLUD]ORJHL
RVQRYHVYRJELWND
)
LOR]RILMDVHMDYOMDXHQMHPGLYOMHQMHPXGLYOMHQMHP,]GLYOMHQMDSURL]OD]L
SLWDQMHLVSR]QDMD
)
LOR]RILMDMHLVWUDLYDQMH2QDQLMHSURL]YRGLQGLYLGXDOQRJVWYDUDQMDQHJR
UH]XOWDWUDGDSRMHGLQDQLKLVWUDLYDQMDJHQHUDFLMDPLVOLODFD)LOR]RILMDMH
QDMYLLREOLNDSVROXWQRJGXKD
)
LOR]RILMDQLMHVDPRXULMHLPDYHXGMHOLPD
)
LOR]RILMDQLMHVDPRXULMHLPDYHXGMHOLPD
)
LOR]RILMDMHLVWUDLYDQMH2QDQLMHSURL]YRGLQGLYLGXDOQRJVWYDUDQMDQHJR
UH]XOWDWUDGDSRMHGLQDQLKLVWUDLYDQMDJHQHUDFLMDPLVOLODFD)LOR]RILMDMH
QDMYLLREOLNDSVROXWQRJGXKD
)
LOR]RILMDVHMDYOMDXHQMHPGLYOMHQMHPXGLYOMHQMHP,]GLYOMHQMDSURL]OD]L
SLWDQMHLVSR]QDMD
)
LOR]RILMDMHRYMHNVDPNRMLSRVWDMHSUREOHPRPVDPVHELLWUDLUD]ORJHL
RVQRYHVYRJELWND
)
LOR]RILMD]DKWMHYDGUXJDLMHPLOMHQMHPLOMHQMHNRMHPHXVSR]QDML
LVWRYUHPHQRSRGVMHDNRMHPHEXGLNRMHPHGRYRGLNVHELVDPRPNRMHPH
SUHREUDDYD
)
LOR]RILMDEH]HWLNHMHEHVPLVDR)LOR]RIVNDHWLNDQHPRHELWLGUXJDLMDQHJR
XQLYHU]DOQD3RVYRMHPSODPHQXILOR]RILMDMHVURHQDVXPMHWQRX0RGD
HILOR]RILMDLVDVYLPXWRQXWLXYHOLNXEXGXXXPMHWQRVWPRGDHL]LJDUD
SODQXWLQRYLVYMHWRYLGDQDVVDXYDMPRVYHPRVWRYH
)
LOR]RILMD]QDLELWLQDSXWX1MHQDVXSLWDQMDELWQLMDRGQMHQLKRGJRYRUDD
VYDNLVHRGJRYRUSRQRYRSUHWYDUDXQRYRSLWDQMH
)
LOR]RIL]DUD]OLNXRGXYULMHHQRJPLOMHQMDQLVXYDWURJDVFLNRMLJDVHJRUXH
SUREOHPHYHVDPLSRGPHXSRDUH
)
LOR]RILUDWL]QDLVXPQMDWL
)
LOR]RILVXVYLMHWVDPRUD]OLLWRWXPDLOLELWQRMHPHXWLPGDJDVH
SURPLMHQL
*
ODYQDMHVWYDUQDVWDMXHILOR]RILMHRWNULYDQMHSULURGH
'
DOLMHNUR]LWDYXSRYLMHVWQDHYUVWHPHX]QDPHQLWLPILOR]RILPDELOR
YLHRQLKNRMLVXELOLSURJDQMDQL]ERJVYRMLKLGHMDLOLRQLKNRMLVXLYMHOL
PLUQR"LQLVHGDMHRQRSUYREOLHLVWLQL,XUD]YLMHQLPGUXWYLPDGDQDVLPD
PQRJRVOXDMHYDSURJRQDLSUHVLMHQDLQWHOHNWXDOFHNRMLQLVXSRYROMLHOLWQLP
DXWRULWDUQLPVQDJDPDGUXWYD
+
UDEURVW]DLVWLQXYMHUDXPR'XKDMHVXSUYLXYMHWLILOR]RILMH
'
DELELRGRVWRMDQSRWRYDQMDILOR]RIWUHEDSURSRYLMHGDWLSULPMHURP
,
]YRUILOR]RILMHOHLXGLYOMHQMXXGYRMELXVYLMHVWLRL]JXEOMHQRVWL8VYDNRP
o
'LMDOHNWLNDMHXPLMHHLOLWULNGDVHX]GYLMHVWUDQHL]PLVOLVWYDUNRMXLPD
p
)LOR]RILMDSUXDPRJXQRVWGDVHGUXLVDPVDVRERP.DGELVOXDRPDVX
QHELSRVWDRILOR]RI
)
LOR]RILUDMWR]QDLGDOMXEL]QDQMH
o
'LMDOHNWLNDMHXPLMHHLOLWULNGDVHX]GYLMHVWUDQHL]PLVOLVWYDUNRMXLPD
p
)LOR]RILMDSUXDPRJXQRVWGDVHGUXLVDPVDVRERP.DGELVOXDRPDVX
QHELSRVWDRILOR]RI
)
LOR]RILUDMWR]QDLGDOMXEL]QDQMH
,
]YRUILOR]RILMHOHLXGLYOMHQMXXGYRMELXVYLMHVWLRL]JXEOMHQRVWL8VYDNRP
'
DELELRGRVWRMDQSRWRYDQMDILOR]RIWUHEDSURSRYLMHGDWLSULPMHURP
+
UDEURVW]DLVWLQXYMHUDXPR'XKDMHVXSUYLXYMHWLILOR]RILMH
'
DOLMHNUR]LWDYXSRYLMHVWQDHYUVWHPHX]QDPHQLWLPILOR]RILPDELOR
YLHRQLKNRMLVXELOLSURJDQMDQL]ERJVYRMLKLGHMDLOLRQLKNRMLVXLYMHOL
PLUQR"LQLVHGDMHRQRSUYREOLHLVWLQL,XUD]YLMHQLPGUXWYLPDGDQDVLPD
PQRJRVOXDMHYDSURJRQDLSUHVLMHQDLQWHOHNWXDOFHNRMLQLVXSRYROMLHOLWQLP
DXWRULWDUQLPVQDJDPDGUXWYD
*
ODYQDMHVWYDUQDVWDMXHILOR]RILMHRWNULYDQMHSULURGH
)
LOR]RILVXVYLMHWVDPRUD]OLLWRWXPDLOLELWQRMHPHXWLPGDJDVH
SURPLMHQL
)
LOR]RILUDWL]QDLVXPQMDWL
)
LOR]RIL]DUD]OLNXRGXYULMHHQRJPLOMHQMDQLVXYDWURJDVFLNRMLJDVHJRUXH
SUREOHPHYHVDPLSRGPHXSRDUH
)
LOR]RILMD]QDLELWLQDSXWX1MHQDVXSLWDQMDELWQLMDRGQMHQLKRGJRYRUDD
VYDNLVHRGJRYRUSRQRYRSUHWYDUDXQRYRSLWDQMH
)
LOR]RILMDEH]HWLNHMHEHVPLVDR)LOR]RIVNDHWLNDQHPRHELWLGUXJDLMDQHJR
XQLYHU]DOQD3RVYRMHPSODPHQXILOR]RILMDMHVURHQDVXPMHWQRX0RGD
HILOR]RILMDLVDVYLPXWRQXWLXYHOLNXEXGXXXPMHWQRVWPRGDHL]LJDUD
SODQXWLQRYLVYMHWRYLGDQDVVDXYDMPRVYHPRVWRYH
)
LOR]RILMD]DKWMHYDGUXJDLMHPLOMHQMHPLOMHQMHNRMHPHXVSR]QDML
LVWRYUHPHQRSRGVMHDNRMHPHEXGLNRMHPHGRYRGLNVHELVDPRPNRMHPH
SUHREUDDYD
)
LOR]RILMDMHRYMHNVDPNRMLSRVWDMHSUREOHPRPVDPVHELLWUDLUD]ORJHL
RVQRYHVYRJELWND
)
LOR]RILMDVHMDYOMDXHQMHPGLYOMHQMHPXGLYOMHQMHP,]GLYOMHQMDSURL]OD]L
SLWDQMHLVSR]QDMD
)
LOR]RILMDMHLVWUDLYDQMH2QDQLMHSURL]YRGLQGLYLGXDOQRJVWYDUDQMDQHJR
UH]XOWDWUDGDSRMHGLQDQLKLVWUDLYDQMDJHQHUDFLMDPLVOLODFD)LOR]RILMDMH
QDMYLLREOLNDSVROXWQRJGXKD
)
LOR]RILMDQLMHVDPRXULMHLPDYHXGMHOLPD
)
LOR]RILMDQLMHVDPRXULMHLPDYHXGMHOLPD
)
LOR]RILMDMHLVWUDLYDQMH2QDQLMHSURL]YRGLQGLYLGXDOQRJVWYDUDQMDQHJR
UH]XOWDWUDGDSRMHGLQDQLKLVWUDLYDQMDJHQHUDFLMDPLVOLODFD)LOR]RILMDMH
QDMYLLREOLNDSVROXWQRJGXKD
)
LOR]RILMDVHMDYOMDXHQMHPGLYOMHQMHPXGLYOMHQMHP,]GLYOMHQMDSURL]OD]L
SLWDQMHLVSR]QDMD
)
LOR]RILMDMHRYMHNVDPNRMLSRVWDMHSUREOHPRPVDPVHELLWUDLUD]ORJHL
RVQRYHVYRJELWND
)
LOR]RILMD]DKWMHYDGUXJDLMHPLOMHQMHPLOMHQMHNRMHPHXVSR]QDML
LVWRYUHPHQRSRGVMHDNRMHPHEXGLNRMHPHGRYRGLNVHELVDPRPNRMHPH
SUHREUDDYD
)
LOR]RILMDEH]HWLNHMHEHVPLVDR)LOR]RIVNDHWLNDQHPRHELWLGUXJDLMDQHJR
XQLYHU]DOQD3RVYRMHPSODPHQXILOR]RILMDMHVURHQDVXPMHWQRX0RGD
HILOR]RILMDLVDVYLPXWRQXWLXYHOLNXEXGXXXPMHWQRVWPRGDHL]LJDUD
SODQXWLQRYLVYMHWRYLGDQDVVDXYDMPRVYHPRVWRYH
)
LOR]RILMD]QDLELWLQDSXWX1MHQDVXSLWDQMDELWQLMDRGQMHQLKRGJRYRUDD
VYDNLVHRGJRYRUSRQRYRSUHWYDUDXQRYRSLWDQMH
)
LOR]RIL]DUD]OLNXRGXYULMHHQRJPLOMHQMDQLVXYDWURJDVFLNRMLJDVHJRUXH
SUREOHPHYHVDPLSRGPHXSRDUH
)
LOR]RILUDWL]QDLVXPQMDWL
)
LOR]RILVXVYLMHWVDPRUD]OLLWRWXPDLOLELWQRMHPHXWLPGDJDVH
SURPLMHQL
*
ODYQDMHVWYDUQDVWDMXHILOR]RILMHRWNULYDQMHSULURGH
'
DOLMHNUR]LWDYXSRYLMHVWQDHYUVWHPHX]QDPHQLWLPILOR]RILPDELOR
YLHRQLKNRMLVXELOLSURJDQMDQL]ERJVYRMLKLGHMDLOLRQLKNRMLVXLYMHOL
PLUQR"LQLVHGDMHRQRSUYREOLHLVWLQL,XUD]YLMHQLPGUXWYLPDGDQDVLPD
PQRJRVOXDMHYDSURJRQDLSUHVLMHQDLQWHOHNWXDOFHNRMLQLVXSRYROMLHOLWQLP
DXWRULWDUQLPVQDJDPDGUXWYD
+
UDEURVW]DLVWLQXYMHUDXPR'XKDMHVXSUYLXYMHWLILOR]RILMH
'
DELELRGRVWRMDQSRWRYDQMDILOR]RIWUHEDSURSRYLMHGDWLSULPMHURP
,
]YRUILOR]RILMHOHLXGLYOMHQMXXGYRMELXVYLMHVWLRL]JXEOMHQRVWL8VYDNRP
o
'LMDOHNWLNDMHXPLMHHLOLWULNGDVHX]GYLMHVWUDQHL]PLVOLVWYDUNRMXLPD
p
)LOR]RILMDSUXDPRJXQRVWGDVHGUXLVDPVDVRERP.DGELVOXDRPDVX
QHELSRVWDRILOR]RI
)
LOR]RILUDMWR]QDLGDOMXEL]QDQMH
VOXDMXRQR]DSRLQMHSRWUHVHQRXWRVSRSDGDRYMHNDLXYLMHNL]
]EXQMHQRVWLWUDLL]OD]XNDNYXFLOMX
HGQDRGMHGLQRVPLVDRQLKILOR]RIVNLKSR]LFLMDMHUHYROW2QMHYMHLWR
VXRDYDQMHRYMHNDLQMHJRYHYODVWLWHWDPH2QVWDYOMDSRQRYQRVYLMHWX
SLWDQMHXVYDNRPRGQMHJRYLKWUHQXWDND
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ULPLMHWLRVDPGDOMXGHQDURLWRGUDLORJLND6SUDPORJLNHVYLVXDOHUJLQL
'RGDMPRWRPHQHNLOMXGLGRELYDMX]ERJORJLNHDOHUJLMXSRWLMHOXLSRRGLMHOX
'DNDNRWUHEDRVWDWLORJLDQMHUELORNDNRELORORJLNDQLNDGDQLMHELOD
QHSRX]GDQYRGL
8
YLMHNMHODNRELWLORJLDQ$OLMHJRWRYRQHPRJXHELWLORJLDQGRNUDMD
o
1LMHSRWUHEQDQLNDNYD]QDQRVWLILOR]RILMDGDEL]QDRWRWUHEDXLQLWLGD
EXGHSRWHQLGREDUWRYLHDNPXGDULNUHSRVWDQ
.
XGLNDPRMHEROMH]QDWLRVYDNRMVWYDULSRQHWRQHJRRMHGQRMVYH
.
RULMHQMH]QDQRVWLMHJRUNRSORGRYLVXVODWNL
/
HJLWLPDFLMD]QDQRVWLYH]DQDMHX]OHJLWLPDFLMX]DNRQRGDYFD
/
MXEDYSUHPD]QDQMXVURGQDMHPXGURVWL
/
XNDYLOMXGLSUH]LUX]QDQRVWSULSURVWLMRMVHGLYHDPXGULVHQMRPHNRULVWH
0
LVOLGDVHMHGLQLFLOM]QDQRVWLVDVWRMLXWRPHGDRODNDWHNRXOMXGVNRJ
LYRWD
1
HPDLURNDSXWDNRMLYRGLX]QDQRVWLVDPRRQLLPDMXL]JOHGDGDHVH
SRSHWLQDQMHQHVYLMHWOHYLVRYHNRMLVHQHSODHXPRUDSULYHUDQMXQMHQLP
VWUPLPVWD]DPD
1
LMHGQD]QDQRVWQLMHLPXQDQD]DUDHQRVWSROLWLNRPLQDNYDUHQMHRGVWUDQH
PRL
1
LNDGDQLMH]QDQRVWELODWDNR]DYLVQDNDRXGREDW]YGHPRNUDFLMH
2
SHMHSR]QDWRGDMHWHPHOMVYDNRJGUXWYD]QDQMHDRQRVHVWLHVYXJGMH
RGRELWHOMLGRREUD]RYDQMDDLQDNRQWRJD=DGDWDNMHVYDNHSDLQDH
GUXWYHQH]DMHGQLFHGDVWYRULWDNYHXLQNRYLWHPHKDQL]PHNRMHHSURPLFDWL
LQLFLMDWLYXLXSUHJQXWLNUHDWLYQHVQDJHQDVYLPUD]LQDPDSRVHELFHX
REUD]RYQLPLQVWLWXFLMDPD
3
UDYLLYDOMDQLFLOM]QDQRVWLQLMHQLWDGUXJRQHJRGDVHOMXGVNLLYRWRSVNUEL
QRYLPL]XPLPDLGREULPD
3
ULURGQD]QDQRVWEH]UHOLJLMHMHVSRUDDUHOLJLMDMHEH]SULURGQLK]QDQRVWL
VOLMHSD3ULURGQX]QDQRVWRYMHNWUHED]DVSR]QDYDQMHDYMHUX]DGMHORYDQMH
5
RJHUVVPDWUDGDSRVWRMHWULYUVWH]QDQMDLOLVSR]QDMDVXEMHNWLYQR]QDQMHLOL
VXEMHNWLYQHVSR]QDMHREMHNWLYQR]QDQMHLLQWHUSHUVRQDOQR]QDQMH
6
YD]QDQRVWNDRLVKRGLWHLPDVXPQMXSURWLYNRMHVHGLHYMHUD
=
DGDDMHILOR]RILMHGDSRQHVQHLPWDNRMHGQRVWDYQLPGDVHQHLQL
YULMHGQLPXVWYUGLWLD]DYULWDNRSDUDGRNVDOQLPGDWRQLWNRQHHSRYMHURYDWL
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9
HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9
LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=
QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=
QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=
QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=
QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=
QDQRVWMHSRSLVVYLKLVWLQD
=
QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=
QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
=
QDQRVWQHPDGRPRYLQH
=
QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=
QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=
QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=
QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=
QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=
QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=
QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=
QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=
QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=
QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=
QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=
QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=
QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=
QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=
QDQRVWQHPDGRPRYLQH
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9
HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9
LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=
QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=
QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=
QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=
QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=
QDQRVWMHSRSLVVYLKLVWLQD
=
QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=
QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9
HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9
LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=
QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=
QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=
QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=
QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=
QDQRVWMHSRSLVVYLKLVWLQD
=
QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=
QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
=
QDQRVWQHPDGRPRYLQH
=
QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=
QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=
QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=
QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=
QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=
QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=
QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=
QDQRVWNDNRVHLQLQLMHSR]LYVDPRQHNLPDQHNHOLMHSHRULJLQDOQHL
VYMHHPLVOLQDOD]HVHXPQRJLPD7UHEDVHVDPRVMHWLWLNROLNRVX]D]QDQRVW
GDOLODLFL=QDQRVWMHRWYRUHQDLOLELWUHEDODELWL]DVYHNULWLNHRQDNDRWR
=
QDQRVWGREURVKYDHQDLVFMHOMXMHRYMHNDRGQMHJRYDSRQRVDMHUPX
SRND]XMHJUDQLFH
=
QDQRVWVOXLVDPRWRPHGDQDPSUHGRLNDNRMHJROHPRQDHQH]QDQMH
=
QDQRVWVDPD]DVHEHQHPRHULMHLWLSULMHSRUQDSLWDQMDVXYUHPHQH
FLYLOL]DFLMHSRVHEQRMHSUREOHPHKXPDQRJVDGUDMDOMXGVNRJLYOMHQMD
=
QDQRVWSRWLHL]WUDJDQMD]DLVWLQRP
=
QDQRVWSRLQMHRQNUDMLQMHQLFD1LWNRQHH]DPMHULWLNHPLDULPDWRYRGX
UDVWYDUDMXXQMH]LQHHOHPHQWHPDGDRQLQLVXQLQDMPDQMHVOLQLYRGL
=
QDQRVWQLMHQLWDGUXJRQHJRVOLNDLVWLQH
=
QDQRVWQHPDGRPRYLQH
WRMHXVWYDUL]QDQRVW"%DYOMHQMH]QDQRVWLQDOLNMHVDVWDYOMDQMXPR]DLND
WUXGXNRMLPVHVODJDQMHPPDOLKNDPHQLDQDNUDMXGRELYDMHGQDYHOLNDL
VYHREXKYDWQDVOLND
9
HOLNDWUDJHGLMD]QDQRVWLSRELMDQMHOLMHSHKLSRWH]HWXQRPLQMHQLFRP
9
LGHLWXNUYQLNXXORJX]QDQRVWLPQRJLVXXVWUREDFLOLNOHWYXQDPRGHUQX
DWRPLVWLNX,RVXXMXLGDQDVSUHUDQR]QDQRVWQHSRNDSDPROLPRGDLQDX
QDMYHXX]GDQLFXMHGQXRGSRVOMHGQMLKQDGD"6WROMHLPDQDVLOMDL
SUD]QRYMHUMDELODMH]QDQRVWVYMHWLRQLNSURJUHVD9LGMHOLVPRKXOMHLOXDNHQD
]HQLWXYODVWLNULYRWYRUHQXLVWLQXSUHGVXGRPQDMX]YLHQLMHLGHMHXPRYDUL
PDNLMDYHOL]PD.DGPRGXKDWUQHLYRWSDGQHQDQLHUD]LQH5DGNRMLQDV
MHSRGLJDRGRRVYDMDDVYHPLUDGRQLRMHVDVRERPL'DPRNORYPD$NREL
VHPQRJLPDGDQDVSRYUDWDNXNDPHQRGREDLLQLRSUDYRPLGLORPHYROXFLMD
QHLGHQDWUDNH8WRMLGHMQRMSRUHPHWQMLLVXWRQXGLHVHVXYUHPHQD
]QDQVWYHQDPLVDRSRSXWOXRQRH6YHWHSUHGUDVXGHWUHEDUDVNULWLGDELVPR
]DNRUDLOLVYLMHWOLPPDJLVWUDODPDEXGXQRVWL
=
QDQRVWEH]VDYMHVWLLNXOWXUHMHUD]YDOLQDGXH
=
QDQRVWMHNDSHWDQDSUDNVDYRMQLFLWRJRGSRVWRML]DVOXXMHLGDVHXSR]QD
=
QDQRVWMHRUJDQL]LUDQR]QDQMHDSRVOMHGQMLFLOM]QDQRVWLMHLVWLQD
=
QDQRVWMHSROHPLQDDOLNDGDXOD]LXQHNXLJUXXQHNXWUNXLQDGPHWDQMH
RQDSRVWDMHJXELVYRMVPLVDR
=
QDQRVWMHSRSLVVYLKLVWLQD
=
QDQRVWMHVDPRL]REOLHQDVOLNDLVWLQH
=
QDQRVWMHVDPRMHGQDSRORYLFD9MHURYDQMHMHGUXJD
MHSR]QDWRSRLYDQDLQMHQLFDPDNRMHQHULMHWNRGROD]HL]RULJLQDOQLKL
QHVSXWDQLKL]YRUDRQDPRUDNDWNDGD]DURQLWLXILNFLMXREXKYDWLWLUXEQD
SRGUXMDNDRLXPMHWQRVWLREUDWQR
p
,]UD]LVYRMHVSRVREQRVWLERJDWVWYRVYRMHSULURGQHQDGDUHQRVWLNRMHJ
LPDQHQWQRLPDVYDNROMXGVNRELH%XGLOXFLGDQ7DNDYRYMHNQLMHLVSUHG
VYRJYUHPHQDQHJRMHSURVMHDQRYMHNL]DQMHJD
=
QDQRVWLMHSRWUHEQDVXUDGQMDXNRMRMVH]QDQMHMHGQRJDRERJDXMHRWNULLPD
GUXJRJD=QDQRVWLVHVDPHGYRMDNRXQLWDYDMXLULQRPXNRMXXOD]HL
GXELQRPXNRMXXUDQMDMX
9
MHUXMHPGDVYDNLRYMHNSUHGVWDYOMDRYMHDQVWYR9MHUXMHPXXVDYULYRVW
RYMHNDRYDXVDYULYRVW]QDLGDRYMHNPRHGRNXLWLVYRMFLOMQRWRQH
]QDLGDJDPRUDGRKYDWLWL
=
QDQVWYHQDNXOWXUDSUHOD]LLVDPHSROLWLNHJUDQLFHUD]QLKQDURGDLXVSUNRV
VYLP]DSUHNDPDGDSDHDNLJUDQLFHWDMQLNRMHNDWNDGDSRVWDYOMDMXYODGHL
YRMQHYODVWL=QDQVWYHQLVYLMHWXLVWLQXSULGRQRVLMHGLQVWYXOMXGVNHRELWHOML
=
QDQVWYHQDVOLNDVYLMHWDMHRJUDQLHQDVOLNDVYLMHWD
=
QDQVWYHQDVXGRVWLJQXDQDWDNRYLVRNRPVWXSQMXGDVHSRPRXQMLK
RYMHDQVWYRPRHXVUHLWLLOLXQLWLWL
=
QDQVWYHQLNQLNDGQLWDQHGRND]XMH2QVDPRSRNXDYDXWYUGLWLLQMHQLFH
RYMHNQLMHVYMHVWDQVYRMLKVNULYHQLKSRWHQFLMDOD8SUDYRQDWHPHOMXRQRJD
WRMHWLSLQROMXGVNRRYMHNRVWDMHXVSMHORDOLPRQVWUXR]QRLRPHWDMXH
VWYRUHQMH
o
6OXDMMHQXQRVWNRMDQDVMHL]QHQDGLOD
RYMHNQHPDJUDQLFHNRMXQHPRHSULMHL
G
REURWDGRPHWLGUXWYRGXQRVW
RYMHNPRUDELWLMDNRVSRVREDQNDNRELSULPLMHWLRNROLNRPDORPRH
p
RYMHNSRVWDMHEROMLDNRVH]QDLVNUHQRGLYLWLGREURWL
RYMHNMHXVYRMRMELWLUDFLRQDOQRELHGDNOHUD]XPQRPXGUREH]RE]LUD
QDWRWRMHRYMHDQVWYRLPDORQDVYRMHPGUXJRPUD]YRMQRPSXWXXVSRQHL
SDGRYHUHQHVDQVXLGHNDGHQFLMX2QQHVDPRGDSRVWRMLQHJRMHLVYMHVWDQ
VYRJDSRVWRMDQMDLQDVWRMLGDVYRMHSRVWRMDQMHL]PLMHQLGDRVWDYOMDWUDJRYH
'
REDURYMHNMHQDMERJDWLMLLQDMVUHWQLML'REDURYMHNXYLMHNRVWDMHSRHWQLN
p
RYMHNMHELHQHL]PMHUQLKPRJXQRVWLLQHL]PMHUQHSURPMHQMLYRVWLL
SODVWLQRVWL
WRMHJRUDVLWXDFLMDWRVHEROMHGRND]XMHGREDURYMHN
WRMHJRUDVLWXDFLMDWRVHEROMHGRND]XMHGREDURYMHN
p
RYMHNMHELHQHL]PMHUQLKPRJXQRVWLLQHL]PMHUQHSURPMHQMLYRVWLL
SODVWLQRVWL
'
REDURYMHNMHQDMERJDWLMLLQDMVUHWQLML'REDURYMHNXYLMHNRVWDMHSRHWQLN
RYMHNMHXVYRMRMELWLUDFLRQDOQRELHGDNOHUD]XPQRPXGUREH]RE]LUD
QDWRWRMHRYMHDQVWYRLPDORQDVYRMHPGUXJRPUD]YRMQRPSXWXXVSRQHL
SDGRYHUHQHVDQVXLGHNDGHQFLMX2QQHVDPRGDSRVWRMLQHJRMHLVYMHVWDQ
VYRJDSRVWRMDQMDLQDVWRMLGDVYRMHSRVWRMDQMHL]PLMHQLGDRVWDYOMDWUDJRYH
p
RYMHNSRVWDMHEROMLDNRVH]QDLVNUHQRGLYLWLGREURWL
RYMHNPRUDELWLMDNRVSRVREDQNDNRELSULPLMHWLRNROLNRPDORPRH
G
REURWDGRPHWLGUXWYRGXQRVW
RYMHNQHPDJUDQLFHNRMXQHPRHSULMHL
o
6OXDMMHQXQRVWNRMDQDVMHL]QHQDGLOD
RYMHNQLMHVYMHVWDQVYRMLKVNULYHQLKSRWHQFLMDOD8SUDYRQDWHPHOMXRQRJD
WRMHWLSLQROMXGVNRRYMHNRVWDMHXVSMHORDOLPRQVWUXR]QRLRPHWDMXH
VWYRUHQMH
=
QDQVWYHQDNXOWXUDSUHOD]LLVDPHSROLWLNHJUDQLFHUD]QLKQDURGDLXVSUNRV
VYLP]DSUHNDPDGDSDHDNLJUDQLFHWDMQLNRMHNDWNDGDSRVWDYOMDMXYODGHL
YRMQHYODVWL=QDQVWYHQLVYLMHWXLVWLQXSULGRQRVLMHGLQVWYXOMXGVNHRELWHOML
=
QDQVWYHQDVOLNDVYLMHWDMHRJUDQLHQDVOLNDVYLMHWD
=
QDQVWYHQDVXGRVWLJQXDQDWDNRYLVRNRPVWXSQMXGDVHSRPRXQMLK
RYMHDQVWYRPRHXVUHLWLLOLXQLWLWL
=
QDQVWYHQLNQLNDGQLWDQHGRND]XMH2QVDPRSRNXDYDXWYUGLWLLQMHQLFH
9
MHUXMHPGDVYDNLRYMHNSUHGVWDYOMDRYMHDQVWYR9MHUXMHPXXVDYULYRVW
RYMHNDRYDXVDYULYRVW]QDLGDRYMHNPRHGRNXLWLVYRMFLOMQRWRQH
]QDLGDJDPRUDGRKYDWLWL
=
QDQRVWLMHSRWUHEQDVXUDGQMDXNRMRMVH]QDQMHMHGQRJDRERJDXMHRWNULLPD
GUXJRJD=QDQRVWLVHVDPHGYRMDNRXQLWDYDMXLULQRPXNRMXXOD]HL
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VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
RYMHNRYDVXGELQDMHRYMHN6XGELQDQDVREUDXMHVYHGRNQHSRVWDQHPR
PHNLLOLWYUGLRYLVQRRPDWHULMDOX6YDNLRYMHNLPDGDVNXSUHGJODYRP
%LWQDMHVDPRXGDOMHQRVW
p
6XGLVYDNRJRYMHNDSUHPDQMHJRYRMEROMRMVWUDQL
HSUHSOLYDWLQDGUXJXREDOXWLHRWNULWLQRYDNRSQDWLHSRELMHGLWLRYX
SODQHWXLWLHRWSXWRYDWLQD]YLMH]GHXNRMHMDYMHUXMHP8WUHQXWNXNDGVX
XJOHGDRSODYXMXWDUQMXNRSUHQXNRSQDWRVDPJDRWNULRXVQXRSREMHGL
RYMHNDSRG]YLMH]GDPDMDYMHUXMHP1DURGHGDHSRELMHGLWLERJRYHL
NUYQLNHDOLRYRXWRYMHUXMX7YRMLDGPLUDOLXWRMDQHYMHUXMHP1DURGH
RYMHN1DURGHPRHSRG]YLMH]GDPDRRYMHLWLVYRMLYRWLGDWLPXOMXGVNL
VPLVDR
o
RYMHNPRUDELWLYROMDQLVSRVREDQSULPLWLRGJRYRUQRVWGD]DUDXMH]D
VYRMLYRWNDRL]DLYRWRQLKNRMLRQMHPXRYLVH=ERJWRJDMHL]QLPQR
]QDDMQRGDVYDNLRYMHNLPDSUDYRGDRVWYDUXMHVYRMXVDPRELWQRVWGDMH
GMHODWDQDQHRYLVDQRGUXWYHQRMPLORVWLQMLNRMDJDGHJUDGLUDLRVLURPDXMH
NDROLQRVW
o
RYMHNVDP]DVHEHQHPRHSXQRQDSUDYLWLLQDSXWHQMHNDR5RELQVRQ
VDPRX]DMHGQLFLVGUXJLPDRQSRVWRMLLPRHSXQRQDSUDYLWL
o
RYMHNPRUDELWLEHVSULMHNRUDQDVWYDUEH]JUHNH0HXWLP
EHVSULMHNRUQDMHVDPRMDVQDRNUXJODQLWLFDEH]JUHNH
o
RYMHNPRHLPRUDVDPRYODVWLWLPVQDJDPDGDWLVPLVDRVYRMHPLYRWX
LDNRWHQMD]DVLJXUQRXEORNLUDWUDHQMHVPLVOD
p
RYMHNLPDVYHWRSUDYRGDL]ERULVYRMXGUXWYHQXQH]DYLVQRVWELORNDNYLP
VUHGVWYLPDQHLGHOLPLORPDRQRVLORPLQDVLOMHP
6
ORERGDQMHLQH]DYLVDQVDPRRQDMNRMLPLVOL
RYMHNMHURHQVORERGDQQRLSDNMHVYXJGMHXODQFLPDRYMHNMHVORERGD
HGLQLSXWNRMLYRGLGRL]OD]DMHVWSXWNRMLPVHL]JUDXMHVORERGDQ
VXYUHPHQRYMHN
p
1LWNRQLMHREYH]DQLQLWLRQRWRMHL]QDGQMHJRYLKVQDJD
RYMHNWUHEDQDLVYRMVDQRQGDSXWSRVWDMHSXQRODNL
o
RYMHNPRUD]DX]HWLVWDY1HXWUDOQRVWSRPDHWODLWHOMXDQLNDGDUWYL
XWQMDMDDPXLWHOMDQLNDGDPXHQLND
p
RYMHNMHELHPRJXQRVWLVORERGHLRVREQHRGJRYRUQRVWL]DYODVWLWX
VXGELQX1MHJRYMHLQGLYLGXDOQLRSVWDQDNL]X]HWDNNRMLVHQHGDQLNDNYRP
VKHPRPQLRSLPSODQRPUDFLRQDOQRGRNUDMDSURQLNQXWLLVFUSLWLLOL
SUHGYLGMHWL
RYMHNRYDVXGELQDMHRYMHN6XGELQDQDVREUDXMHVYHGRNQHSRVWDQHPR
PHNLLOLWYUGLRYLVQRRPDWHULMDOX6YDNLRYMHNLPDGDVNXSUHGJODYRP
%LWQDMHVDPRXGDOMHQRVW
p
6XGLVYDNRJRYMHNDSUHPDQMHJRYRMEROMRMVWUDQL
X
ODJLYDQMHXXWNDYDQMHYDQRVW
o
RYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o
1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o
3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
*
GMHLPDPQRJR]QDQMDLPDLEROL
]
DEUDQMLYDQMHQH]DGRYROMVWYRQH]QDQMH
'
XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
,
GRPRYLQDVHEUDQL]QDQMHP
'
REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
%
ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
p
RYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
p
/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
=
DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
p
2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p
%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%
LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
.
DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
6
YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
1
HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
3
RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1
HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
3
RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1
HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
1
LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1
H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1
H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1
LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1
HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
6
YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
.
DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
=
DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
p
2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p
%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%
LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
p
/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
p
RYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
%
ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
'
REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
'
XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
]
DEUDQMLYDQMHQH]DGRYROMVWYRQH]QDQMH
*
GMHLPDPQRJR]QDQMDLPDLEROL
o
RYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o
1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o
3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
,
GRPRYLQDVHEUDQL]QDQMHP
X
ODJLYDQMHXXWNDYDQMHYDQRVW
X
ODJLYDQMHXXWNDYDQMHYDQRVW
o
RYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o
1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o
3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
*
GMHLPDPQRJR]QDQMDLPDLEROL
]
DEUDQMLYDQMHQH]DGRYROMVWYRQH]QDQMH
'
XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
,
GRPRYLQDVHEUDQL]QDQMHP
'
REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
%
ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
p
RYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
p
/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
=
DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
p
2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p
%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%
LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
.
DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
6
YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
1
HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
3
RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1
HELWLQLNDG]DGRYROMDQXWRPHMHVYDXPMHWQRVW
3
RGRVWD]DGRYROMVWDYDVDVWRMLVHXWRPHGDLKVHVD]DGRYROMVWYRPRGULHPR
6DPLPVRERPEXGL]DGRYROMDQVDPRSRYUHPHQRWDNRGDWYRMH]DGRYROMVWYR
SRVOXLVDPRWRPHGDWHRMDD]DQRYDQH]DGRYROMVWYD
1
HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
1
LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1
H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1
H]DGRYROMVWYRMHSUYLNRUDNNQDSUHWNXQHNRJRYMHNDLOLQDURGD
1
LVNLVWXSDQM]DGRYROMVWYDQHHELWLSRWLFDMDQ]DSURPMHQX
1
HL]XPOMXMHVHQRYLVLVWHPVYLMHWDDNRVWH]DGRYROMQLRQLPWRVXYDPGUXJL
LVSULDOLRWRPHNDNRVYLMHWIXQNFLRQLUD
6
YLGDURYLVYHOMXED]QRVWLVYLMHWDQHPRJX]DPLMHQLWLMHGDQWUHQXWDN
]DGRYROMVWYD
.
DGDLPDQHNROLNROMXGLNRMLVXSULOLQR]DGRYROMQLMHGQLVGUXJLPDRQGD
QDMHHPRHPRELWLVLJXUQLGDVHYDUDMX
=
DGRYROMVWYRVHULMHWNRQDOD]LWDPRJGMHVHWUDL
p
2GDNOHRYMHNDWROLNRXGQMD]D]DEUDQMHQLP"
p
%LWL]DGRYROMDQVPDORMHWHNRDELWL]DGRYROMDQVSXQRMHQHPRJXH
%
LWL]DGRYROMDQ]QDLXGDQLPSULOLNDPDELWLVSRUD]XPDQLSUHGVWDYOMD
EH]D]OHQREOLNQLMHNDQMDLOLIDOVLILFLUDQMDVWYDUQRVWLUDVWDSDWLVHRGJDQXD
PQRJRMHRSDVQLMH
HOLVHX]DGRYROMVWYXNULMHNRULMHQSDWQMH"
p
/MXGHNRMLVX]DGRYROMQLVDVYRMLPQH]DGRYROMVWYRPQD]LYDPR]DQRYLMHWDOD
p
RYMHNNDRPLVDRQRELHWHL]D]QDQMHPLXWRMMHWHQMLQH]DVLWDQ
%
ROMHMH]QDWLPDORDOLWRPDORWHPHOMLWRQHJRSXQRLSRYUQR
'
REUR]QDQMH]DYUDYDXYMHURYDQMXDORHYMHURYDQMHXQH]QDQMX
'
XKRYQXVXSHULRUQRVWRYMHNDQHRGUHXMHWRNROLNRVXPX]QDQMDXWXYLOLX
JODYXYHWRGDOLXPLMHELVWURUD]PLOMDWL
]
DEUDQMLYDQMHQH]DGRYROMVWYRQH]QDQMH
*
GMHLPDPQRJR]QDQMDLPDLEROL
o
RYMHNSRQHNDGPLVOLGDPU]LXODJLYDQMDD]DSUDYRPU]LVDPRQDLQ
o
1LVLREUDWLRRYMHNDDNRVLJDXXWNDR
o
3REXGLXRYMHNDRVMHDMYODVWLWHYDQRVWL
,
GRPRYLQDVHEUDQL]QDQMHP
X
ODJLYDQMHXXWNDYDQMHYDQRVW
,
XKRPXGULKWUDL]QDQMH
DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.
DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.
DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.
DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.
ROLNR]QDWROLNRYULMHGL
0
DOROMXGLPDOR]QD
0
QRJL]QDMXPQRJRQLWNRVYH
0
QRJR]QDWL]QDLRVWDULWLSULMHYUHPHQD
0
RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1
HYDOMDQLVYH]QDWL
1
LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1
LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1
LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1
LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1
LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1
LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1
LWNRQHPRHVYH]QDWL
1
LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1
RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3
ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6
DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6
YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7
NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.
DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.
DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.
DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.
ROLNR]QDWROLNRYULMHGL
0
DOROMXGLPDOR]QD
0
QRJL]QDMXPQRJRQLWNRVYH
0
QRJR]QDWL]QDLRVWDULWLSULMHYUHPHQD
0
RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1
HYDOMDQLVYH]QDWL
1
LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1
LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1
LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1
LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1
LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1
LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1
LWNRQHPRHVYH]QDWL
1
LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1
RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3
ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6
DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6
YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7
NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
,
XKRPXGULKWUDL]QDQMH
,
XKRPXGULKWUDL]QDQMH
DYMHUXMHPMHU]QDGHP,]PHXYMHUHLXYMHUHQRJ]QDQMDQHPD]DSUDYR
QLNDNYHUD]OLNH
HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
NDNRYDOMD-HGLQLSXWNRMLYRGLGR]QDQMDMHGMHORYDQMH
.
DGELVPRSRVXPQMDOLXVYHWR]QDPRWRELELORVODERXPQRVDPRXERMVWYR
.
DGDEL]QDQMHRGODJDOLSRSROLFDPDXYLGXSDSLUDRQRELVHXGDOMDYDORRG
QDVEU]LQRPVYMHWORVWL
.
DNDYMHWDMLYRWXNRPHPRJXLPDWLPLUDMHGLQRDNRRGEDFLP]QDQMHL
LYOMHQMH"
.
ROLNR]QDWROLNRYULMHGL
0
DOROMXGLPDOR]QD
0
QRJL]QDMXPQRJRQLWNRVYH
0
QRJR]QDWL]QDLRVWDULWLSULMHYUHPHQD
0
RUDVHPQRJRVWXGLUDWLGDELVH]QDORPDOR
1
HYDOMDQLVYH]QDWL
1
LMHGRSXWHQRVYH]QDWLLQHYDOMDQLVYH]QDWL
1
LMHGRYROMQRGDVWHNQH]QDQMHWUHEDJDXSRWULMHELWL
1
LMHGRYROMQRLPDWL]GUDYUD]XPWUHEDJD]QDWLSULPLMHQLWL
1
LMHGRYROMQRVDPR]QDWLUDGLWLWUHEDWDNRHULUDGLWL1LMHGRYROMQRUDGLWL
WUHEDWDNRHU]QDWLUDGLWL1LMHGRYROMQR]QDWLPRUDVHLSULPMHQMLYDWL
1
LMHWROLNRYDQRWRVHPRHL]QDQHJRGDVHWRLVWRKRHLXVXXMH
1
LMH]QDQMH]QDQMH]QDWLYHMH]QDQMH]QDQMHGDWL
1
LWNRQHPRHVYH]QDWL
1
LWNRQHSRND]XMHVYRMHQH]QDQMHNDRRQDMWNRSRLQMHJRYRULWLSULMHQHJR
GUXJLVYUL
1
RYR]QDQMHSRVWDMH]DVWDUMHOR]ERJVWDOQLKSURPMHQD
3
ULJQLXKRVYRMHLXMULMHLPRMHXVSUDYLVYRMHVUFH]QDQMX
6
DPRVHQH]QDOLFDVWLGLULMHLQH]QDP
6
YLPL]QDPRYLHRGRQRJD]DWR]QDPRGDRWRPX]QDPR
WRMHPQRJRVWUDQLMH]QDQMHWRMHPQRJRVWUDQLMHL]DQLPDQMH
WRYLH]QDWRVLMDLXVYRPL]ERUX
7
NRQRVLVYMHWLOMNXODNHSDGQHRGRQRJDNRMLJDVOLMHGL
HGDQRYMHNQHPRHVYH]QDWLDOLVYDWNRPRUDLPDWLQHWRWRUD]XPLMH
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1
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LOLSULPLWLYQLQDURGLVNHSWLQRVPLUHQMHPSUHPDRVUHGQMRXLGXKRYQLP
VLURPDWYRPYL]LRQDUVNLVGXKRPNRMLMHL]PLMHDQVRDMDQMHP
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VYLMHW7NRQHNRMVWYDULVWRMLSUHEOL]XRQMRMLPDLVNULYOMHQXVOLNX
1
DVYLMHWXLPDGRYROMQRVPLRQLKGDVLJQDOL]LUDMXNDWDVWURIX
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2
YDMVYLMHWVDPRSRVHELQLMHUD]ERULWWRMHVYHWRVHRQMHPXPRHUHL
2
YDNRMHXVYLPVOXDMHYLPDSULURGRVORYQLKRWNULDPLMHQMDMXQDLQQDNRML
VHVYLMHWRGUDDYDXQDLPJODYDPD
LWDYVYLMHWQLMHQLWDGUXJRQHJRKLMHUDUKLMDREOLNDRGQRVQRYMHQRNUHWDQMH
UD]YRMXVDYUDYDQMHREOLND
3
ULMHQHJROLSURPLMHQLPRVYLMHWPRGDELLSDNELORYDQLMHGDJDQHXQLWLPR
3
UHPD3DVFDOXVDYYLGLYLVYLHWMHQH]DPMHWOMLYSRWH]XLURNRPQDUXMX
SULURGH2NUXJMHWRQHL]PMHUDQNRPHMHVUHGLWHVYXGDRSVHJQLJGMH
6NUDMQRVWLVHGRWLXLVMHGLQMXMXWRMDHWRVXVHYHPDRGDOMLOH9LGLY
SURVWRUVYLHWDRLWRQDVSUHPDXMHDSRWRPLVLWQLMHVWYDULSUHPDXMHPRWR
PLVOLPRGDVPRVSRVREQLMLSRVMHGRYDWLLKDPHXWLPQHWUHEDPDQMH
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GUXJRPMHGQRGRYRGLGUXJRPX-HUNDNRELPRQRELORGDHVWSR]QDMH
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PRHSURPLMHQLWLVYH
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1
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LOLSULPLWLYQLQDURGLVNHSWLQRVPLUHQMHPSUHPDRVUHGQMRXLGXKRYQLP
VLURPDWYRPYL]LRQDUVNLVGXKRPNRMLMHL]PLMHDQVRDMDQMHP
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VYLMHW7NRQHNRMVWYDULVWRMLSUHEOL]XRQMRMLPDLVNULYOMHQXVOLNX
1
DVYLMHWXLPDGRYROMQRVPLRQLKGDVLJQDOL]LUDMXNDWDVWURIX
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2
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2
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VHVYLMHWRGUDDYDXQDLPJODYDPD
LWDYVYLMHWQLMHQLWDGUXJRQHJRKLMHUDUKLMDREOLNDRGQRVQRYMHQRNUHWDQMH
UD]YRMXVDYUDYDQMHREOLND
3
ULMHQHJROLSURPLMHQLPRVYLMHWPRGDELLSDNELORYDQLMHGDJDQHXQLWLPR
3
UHPD3DVFDOXVDYYLGLYLVYLHWMHQH]DPMHWOMLYSRWH]XLURNRPQDUXMX
SULURGH2NUXJMHWRQHL]PMHUDQNRPHMHVUHGLWHVYXGDRSVHJQLJGMH
6NUDMQRVWLVHGRWLXLVMHGLQMXMXWRMDHWRVXVHYHPDRGDOMLOH9LGLY
SURVWRUVYLHWDRLWRQDVSUHPDXMHDSRWRPLVLWQLMHVWYDULSUHPDXMHPRWR
PLVOLPRGDVPRVSRVREQLMLSRVMHGRYDWLLKDPHXWLPQHWUHEDPDQMH
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VWYDULGRNXLRWDMELLGRSR]DQMDQHL]PMHUQRVWLGRVSLR-HGQRRYLVLR
GUXJRPMHGQRGRYRGLGUXJRPX-HUNDNRELPRQRELORGDHVWSR]QDMH
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PRHSURPLMHQLWLVYH
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1
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LOLSULPLWLYQLQDURGLVNHSWLQRVPLUHQMHPSUHPDRVUHGQMRXLGXKRYQLP
VLURPDWYRPYL]LRQDUVNLVGXKRPNRMLMHL]PLMHDQVRDMDQMHP
LVSUD]QRXLOXFLGQRX
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RGDMHSRWUHEQRELWLXGDOMHQRGVYLMHWDGDELVHPRJORSUDYLOQRYLGMHWL
VYLMHW7NRQHNRMVWYDULVWRMLSUHEOL]XRQMRMLPDLVNULYOMHQXVOLNX
1
DVYLMHWXLPDGRYROMQRVPLRQLKGDVLJQDOL]LUDMXNDWDVWURIX
1
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2
YDMVYLMHWVDPRSRVHELQLMHUD]ERULWWRMHVYHWRVHRQMHPXPRHUHL
2
YDNRMHXVYLPVOXDMHYLPDSULURGRVORYQLKRWNULDPLMHQMDMXQDLQQDNRML
VHVYLMHWRGUDDYDXQDLPJODYDPD
LWDYVYLMHWQLMHQLWDGUXJRQHJRKLMHUDUKLMDREOLNDRGQRVQRYMHQRNUHWDQMH
UD]YRMXVDYUDYDQMHREOLND
3
ULMHQHJROLSURPLMHQLPRVYLMHWPRGDELLSDNELORYDQLMHGDJDQHXQLWLPR
3
UHPD3DVFDOXVDYYLGLYLVYLHWMHQH]DPMHWOMLYSRWH]XLURNRPQDUXMX
SULURGH2NUXJMHWRQHL]PMHUDQNRPHMHVUHGLWHVYXGDRSVHJQLJGMH
6NUDMQRVWLVHGRWLXLVMHGLQMXMXWRMDHWRVXVHYHPDRGDOMLOH9LGLY
SURVWRUVYLHWDRLWRQDVSUHPDXMHDSRWRPLVLWQLMHVWYDULSUHPDXMHPRWR
PLVOLPRGDVPRVSRVREQLMLSRVMHGRYDWLLKDPHXWLPQHWUHEDPDQMH
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VWYDULGRNXLRWDMELLGRSR]DQMDQHL]PMHUQRVWLGRVSLR-HGQRRYLVLR
GUXJRPMHGQRGRYRGLGUXJRPX-HUNDNRELPRQRELORGDHVWSR]QDMH
FMHOLQX"3RWRVXGDNOHVYHVWYDULX]URNRYDQHLX]URNXMXHSRPDJDQHL
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PRHSURPLMHQLWLVYH
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VWYDULSULHPXQDUDYQRQHVPLMHL]JXELWLL]YLGDUHODWLYQRVWQDLKLVWLQD
1
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LWDYMHVYLMHWOXGQLFD
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DGDELK]QDRGDHVXWUDSURSDVWLVYLMHWMRGDQDVELKSRVDGLRMDEXNRYR
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LOLSULPLWLYQLQDURGLVNHSWLQRVPLUHQMHPSUHPDRVUHGQMRXLGXKRYQLP
VLURPDWYRPYL]LRQDUVNLVGXKRPNRMLMHL]PLMHDQVRDMDQMHP
LVSUD]QRXLOXFLGQRX
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RGDMHSRWUHEQRELWLXGDOMHQRGVYLMHWDGDELVHPRJORSUDYLOQRYLGMHWL
VYLMHW7NRQHNRMVWYDULVWRMLSUHEOL]XRQMRMLPDLVNULYOMHQXVOLNX
1
DVYLMHWXLPDGRYROMQRVPLRQLKGDVLJQDOL]LUDMXNDWDVWURIX
1
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2
YDMVYLMHWVDPRSRVHELQLMHUD]ERULWWRMHVYHWRVHRQMHPXPRHUHL
2
YDNRMHXVYLPVOXDMHYLPDSULURGRVORYQLKRWNULDPLMHQMDMXQDLQQDNRML
VHVYLMHWRGUDDYDXQDLPJODYDPD
LWDYVYLMHWQLMHQLWDGUXJRQHJRKLMHUDUKLMDREOLNDRGQRVQRYMHQRNUHWDQMH
UD]YRMXVDYUDYDQMHREOLND
3
ULMHQHJROLSURPLMHQLPRVYLMHWPRGDELLSDNELORYDQLMHGDJDQHXQLWLPR
3
UHPD3DVFDOXVDYYLGLYLVYLHWMHQH]DPMHWOMLYSRWH]XLURNRPQDUXMX
SULURGH2NUXJMHWRQHL]PMHUDQNRPHMHVUHGLWHVYXGDRSVHJQLJGMH
6NUDMQRVWLVHGRWLXLVMHGLQMXMXWRMDHWRVXVHYHPDRGDOMLOH9LGLY
SURVWRUVYLHWDRLWRQDVSUHPDXMHDSRWRPLVLWQLMHVWYDULSUHPDXMHPRWR
PLVOLPRGDVPRVSRVREQLMLSRVMHGRYDWLLKDPHXWLPQHWUHEDPDQMH
VSRVREQRVWLGDGRQLWRVWLGRVHJQHPRQHJRMHWUHEDGRVYHJD7UHED
QHL]PMHUQRVWLGRMHGQRJDLGUXJRJDWHPLVHLQLGDNRMLELGRNUDMQDSRHOD
VWYDULGRNXLRWDMELLGRSR]DQMDQHL]PMHUQRVWLGRVSLR-HGQRRYLVLR
GUXJRPMHGQRGRYRGLGUXJRPX-HUNDNRELPRQRELORGDHVWSR]QDMH
FMHOLQX"3RWRVXGDNOHVYHVWYDULX]URNRYDQHLX]URNXMXHSRPDJDQHL
SRPDJDMXHSRVUHGQHLQHSRVUHGQHWHPHXVRERPVSRMHQHVSRQRP
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WRGULPGDVHQHGDSR]QDYDWLHVWLEH]SR]QDYDQMDFLHORVWLNDNRJRGQL
SR]QDYDWLFLHORVWLQHSR]QDYDMXSRMHGLQHHVWL1LWDQLMHEH]XPQRNDRUHL
GDVWYDUVDPDVHEHSR]QDMH1HVWDQRVWSULYLGQRVWLXYLMHNQDPUD]XP
REPDQMXMHWHQLWDQHPRHXYUVWLWLRJUDQLHQRELHL]PHXGYLMH
EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6
YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6
YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6
YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6
YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6
YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6
YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6
YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6
YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6
YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6
YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7
NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8
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DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
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NDPR
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6
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1
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QDGXVDQLVPLMHK
1
HERMHOMXGLPDNDRSURWXWHX]DVYHQDSRUQHVWYDULXLYRWXGDORWULVWYDUL
QDGXVDQLVPLMHK
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6
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SRPDJDMXHSRVUHGQHLQHSRVUHGQHWHPHXVRERPVSRMHQHVSRQRP
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WRGULPGDVHQHGDSR]QDYDWLHVWLEH]SR]QDYDQMDFLHORVWLNDNRJRGQL
SR]QDYDWLFLHORVWLQHSR]QDYDMXSRMHGLQHHVWL1LWDQLMHEH]XPQRNDRUHL
GDVWYDUVDPDVHEHSR]QDMH1HVWDQRVWSULYLGQRVWLXYLMHNQDPUD]XP
REPDQMXMHWHQLWDQHPRHXYUVWLWLRJUDQLHQRELHL]PHXGYLMH
EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6
YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6
YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6
YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6
YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6
YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6
YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6
YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6
YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6
YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6
YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7
NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8
VYLMHWXVHXYLMHNODNHXMHMHNDQHJRRGJRYRU
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DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
2
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NDPR
SRPDJDMXHSRVUHGQHLQHSRVUHGQHWHPHXVRERPVSRMHQHVSRQRP
QDUDYQRPQH]DPMHWOMLYRPNRMDLKLQDMXGDOMHQLMHLQDMUD]OLLWLMHVNXSDYHH
WRGULPGDVHQHGDSR]QDYDWLHVWLEH]SR]QDYDQMDFLHORVWLNDNRJRGQL
SR]QDYDWLFLHORVWLQHSR]QDYDMXSRMHGLQHHVWL1LWDQLMHEH]XPQRNDRUHL
GDVWYDUVDPDVHEHSR]QDMH1HVWDQRVWSULYLGQRVWLXYLMHNQDPUD]XP
REPDQMXMHWHQLWDQHPRHXYUVWLWLRJUDQLHQRELHL]PHXGYLMH
EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6
YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6
YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6
YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6
YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6
YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6
YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6
YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6
YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6
YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6
YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7
NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8
VYLMHWXVHXYLMHNODNHXMHMHNDQHJRRGJRYRU
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DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
2
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NDPR
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6
YHPLUMHNUXJNRMHPMHVUHGLWHSRVYXGDDSHULIHULMDQLJGMH
p
1DQHEXDQHRQLMHJODYQLOLN
1
HERMHOMXGLPDNDRSURWXWHX]DVYHQDSRUQHVWYDULXLYRWXGDORWULVWYDUL
QDGXVDQLVPLMHK
1
HERMHOMXGLPDNDRSURWXWHX]DVYHQDSRUQHVWYDULXLYRWXGDORWULVWYDUL
QDGXVDQLVPLMHK
p
1DQHEXDQHRQLMHJODYQLOLN
6
YHPLUMHNUXJNRMHPMHVUHGLWHSRVYXGDDSHULIHULMDQLJGMH
p
0RJXOLNRPSDVRPGXKDSURQDLIRUPXOXVYHPLUD"
SRPDJDMXHSRVUHGQHLQHSRVUHGQHWHPHXVRERPVSRMHQHVSRQRP
QDUDYQRPQH]DPMHWOMLYRPNRMDLKLQDMXGDOMHQLMHLQDMUD]OLLWLMHVNXSDYHH
WRGULPGDVHQHGDSR]QDYDWLHVWLEH]SR]QDYDQMDFLHORVWLNDNRJRGQL
SR]QDYDWLFLHORVWLQHSR]QDYDMXSRMHGLQHHVWL1LWDQLMHEH]XPQRNDRUHL
GDVWYDUVDPDVHEHSR]QDMH1HVWDQRVWSULYLGQRVWLXYLMHNQDPUD]XP
REPDQMXMHWHQLWDQHPRHXYUVWLWLRJUDQLHQRELHL]PHXGYLMH
EHVNUDMQRVWLNRMHJDGUHLL]PLXPXLQLPLVHGDVQLYDQMHULLYRWMHVDQ
VDPRQHWDNRQHVWDODQ1DUDYQRGDVHX]GDPRGDVPRVSRVREQLMLGRVUHGLWD
VWYDULGRVHLQHJRLPRSVHJREXKYDWLWL6YHVX]QDQRVWLQHL]PMHUQHJOHGH
RSVHJDQMLKRYDLVSLWLYDQMDMHUWNRGYRMLQDQDSULPMHUGDJHRPHWULMDMR
QHEURMHQLKSLWDQMDUMHLWLLPD"2VYHPXWRVHWUHED]QDWLWUHEDLSLVDWL1H
WUDLPRYHMHGQRL]YMHVWQRVWLXVWDOQRVWL9MHQDVDPRPMHQDMHVW
6
YLMHWMHGREURUD]YLMHQPHXQDURGQLVXVWDYQRLXQDMEROMHPVOXDMXWHN
YUORSULPLWLYQDPHXQDURGQD]DMHGQLFD
6
YLMHWMHLVSXQMHQELMHGRPSDWQMDPDEROHVWLPDPRUDOQLPUDQDPDL
SULVLODPD
6
YLMHWMHLVWLQVNDNRODMHUVHWXVYHXLVDPRSRVHEL
6
YLMHWMHOXGQLFDSHUYHU]QLKSXQERMLKVQRERYD
6
YLMHWMHRJOHGDORXNRPVYDWNRYLGLVYRMXGXX6YLMHWMHRQDSUDYDNRODMHU
VHWXVYHXLVDPRSRVHEL
6
YLMHWMHRYRMJODYLGUXNLMLQHJRXRVWDOLPOMXGVNLPJODYDPD
6
YLMHWQLMHNRPSOHNVVWYDULQHJRNRPSOHNVSURFHVD
6
YLMHWVHGDYLXNUHWHQVNLPUD]PMHULPD
6
YLMHWVHPRHVKYDWLWLNDRQHEURMHQRPQRWYRSRUXND
6
YLMHWRPXRSHQHYODGDORJRVQHJRNDRV
7
NRHOLGDVYLMHWRVWDQHRQDNDYNDNDYMHQHHOLGDVYLMHWRVWDQH
8
VYLMHWXVHXYLMHNODNHXMHMHNDQHJRRGJRYRU
.
DGDELOMXGLSULDOLVDPRRRQRPWRUD]XPLMXLVKYDDMXQDVYLMHWXELELOR
YUORWLKR
2
VQRYQDVLWXDFLMDRYMHNDMHGDVHQDOD]LPRXVYLMHWXDGDQH]QDPRRGDNOHL
NDPR
1
HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
p
'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
3
ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3
ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$
NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'
REURMHWRMHSUHPDSULURGL
0
LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1
DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2
QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3
ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3
ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3
ULURGDMHL]MHGQDHQDV%RJRP
3
ULURGDMHPDOLP]DGRYROMQD
3
ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3
ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
o
3URYLQFLMDQLMHSRGUXMHYHVWDQMH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
p
,WLVLGLRSULURGH
8
RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
1
HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
3
ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
3
ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3
ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3
ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
1
HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
8
RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
p
,WLVLGLRSULURGH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
o
3URYLQFLMDQLMHSRGUXMHYHVWDQMH
3
ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3
ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$
NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'
REURMHWRMHSUHPDSULURGL
0
LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1
DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2
QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3
ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3
ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3
ULURGDMHL]MHGQDHQDV%RJRP
3
ULURGDMHPDOLP]DGRYROMQD
3
ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3
ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
p
'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
1
HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
1
HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
p
'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
3
ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3
ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$
NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'
REURMHWRMHSUHPDSULURGL
0
LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1
DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2
QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3
ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3
ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3
ULURGDMHL]MHGQDHQDV%RJRP
3
ULURGDMHPDOLP]DGRYROMQD
3
ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3
ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
o
3URYLQFLMDQLMHSRGUXMHYHVWDQMH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
p
,WLVLGLRSULURGH
8
RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
1
HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
3
ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
3
ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3
ULURGDQHLQLVNRNRYH3URPDWUDMSULURGXSRYRGLVH]DQMRP
3
ULURGDWLMHRVLJXUDODGYLMHVWYDULMHGQXGDQDQMRMVMHGLLGUXJXGDV
QMRPPLVOL2GWDGDRYMHNRYXVSMHKLOLQHXVSMHKRYLVLRWRPHNRMXYLHUDEL
1
HPRHHNDWLPLORVWRGSULURGHX]HWLMHRGQMHWYRMMH]DGDWDN
8
RYMHNXHYROXFLMDSRVWDMHVYMHVQDVDPDVHEH7HNVWRPVYLMHXLQDVWDMH
NDRSUDYRLGXQRVWPRJXQRVWGDYDQMDVPLVOD]DRYMHNDQDVWDMHVYLMHW
YULMHGQRVWLLWHUHWRGJRYRUQRVWLQHVDPR]DYODVWLWLURGYH]DXNXSQR
RUJDQVNRGRJDDQMHXXNXSQRPSRGUXMXQMHJRYHRSDVQRQDUDVOHPRL.DR
LXHYROXFLMLRUJDQVNRJVYLMHWDLXHYROXFLMLVSR]QDMHQDVWYDUDODNLQDLQ
GMHOXMXVOXDML]DNRQL
p
,WLVLGLRSULURGH
LYDELDXOD]HXUH]RQDQFXVDVYRMRPRNROLQRP
o
3URYLQFLMDQLMHSRGUXMHYHVWDQMH
3
ULURGQH]DNRQLWRVWLVXVWDWLVWLNHLVWLQH6NXSRVHSODDWULMXPIQDG
SULURGRP
3
ULURGDVHEULQH]DYUVWXDQH]DSRMHGLQFD
$
NRVHSULURGDSURWLYLX]DOXGDQMHWUXG
'
REURMHWRMHSUHPDSULURGL
0
LVPRGLRXQLYHU]DOQHSULURGHWHVHSRNRUDYDPRQMHQXUHGX
1
DWHPHOMXVYDNRJ]DNRQDSULURGHNRMLVHRLWXMHSURPDWUDXPRHVH
]DNOMXLWLGDSRVWRMHMRVWYDULNRMHQLVPRVSR]QDOL
2
QRWRRGX]LPDMHGQRPSULURGDGDMHGUXJRP
3
ULURGDLQLVWYDULQDQDMMHGQRVWDYQLMLQDLQ
3
ULURGDMHEHVNRQDQRGLMHOMHQ%RJ
3
ULURGDMHL]MHGQDHQDV%RJRP
3
ULURGDMHPDOLP]DGRYROMQD
3
ULURGDMHVDYUHQDNDNRELQDPSRND]DODGDMHVOLNDERMDDQHGRVWDWNHNDNR
ELQDPSRND]DODGDMHVDPRVOLND
3
ULURGDMHVOLMHSDMHUNDGEL]QDODWRUDGL]DWRELRYMHNELRRNUXHQ
JRULODPDLEDUEDULPD
p
'DOMLQDNRMDRNXXPDQMXMHSUHGPHWHSRYHDYDLKPLVOLPD
1
HERQDPVHLQLOLMHSLPMHUSRVWRMHUXQHVWYDUL'REURQDPVHLQLGREULP
MHUSRVWRML]OR
3
ULURGDMHXQDMPDQMLPVWYDULPDQDMYHOLDQVWYHQLMD
3
ULURGDQLMH%RJMHURQDQHQDODHGREURQHJRVDPRUHSURGXNWLYQR
XVSMHQR'DNOHHWLNHLPRUDOLWHWDWXQHPDDOLMH]DWRYDQRGDOMXGLQH
SRGXSLUDMXVXYUHPHQLUDVL]DPLVHNVL]DP
3
ULURGDVHYROLRNUXLWLWDMQDPD
3
ULURGDVHDFDSUHGSUD]QLQRP
3
ULURGDXGUXXMHMHGQDNH
6
YHWRSRGUD]XPLMHYDPRSRGSULURGRPMHYHOLNDVQLPNDWUDWLQLFH
WRSULURGDGDMHQLWNRQHPRHX]HWL
RYMHNQLMHSDVLYQLPRWULWHOMMHGQRJNR]PLNRJUHGD
2
NDNRMHOLMHSD%RMD]HPOMDLGRVWRMQDWRJDGDQDQMRMEXGHPRYHVHOL
3
ORGRYLSULSDGDMXVYLPDD]HPOMDQLMHQLLMD
6
YLVPRPLSXWQLFLQDEURGX=HPOMDWH]DWRQHVPLMHPRGRSXVWLWLQMHJRYR
XQLWHQMH'UXJH1RLQHDUNHQHHELWL
2
=%,/-122'8+29,7267,
p
%UDQLVHVPLVORP]DKXPRU
%
XGLGXKRYLWDOLX]RVMHDMPMHUH+XPRUHVWRPRHSRVOXLWLNDR
VUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
2
=%,/-122'8+29,7267,
p
%UDQLVHVPLVORP]DKXPRU
%
XGLGXKRYLWDOLX]RVMHDMPMHUH+XPRUHVWRPRHSRVOXLWLNDR
VUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
3
ULURGDMHXQDMPDQMLPVWYDULPDQDMYHOLDQVWYHQLMD
3
ULURGDQLMH%RJMHURQDQHQDODHGREURQHJRVDPRUHSURGXNWLYQR
XVSMHQR'DNOHHWLNHLPRUDOLWHWDWXQHPDDOLMH]DWRYDQRGDOMXGLQH
SRGXSLUDMXVXYUHPHQLUDVL]DPLVHNVL]DP
3
ULURGDVHYROLRNUXLWLWDMQDPD
3
ULURGDVHDFDSUHGSUD]QLQRP
3
ULURGDXGUXXMHMHGQDNH
6
YHWRSRGUD]XPLMHYDPRSRGSULURGRPMHYHOLNDVQLPNDWUDWLQLFH
WRSULURGDGDMHQLWNRQHPRHX]HWL
RYMHNQLMHSDVLYQLPRWULWHOMMHGQRJNR]PLNRJUHGD
2
NDNRMHOLMHSD%RMD]HPOMDLGRVWRMQDWRJDGDQDQMRMEXGHPRYHVHOL
3
ORGRYLSULSDGDMXVYLPDD]HPOMDQLMHQLLMD
6
YLVPRPLSXWQLFLQDEURGX=HPOMDWH]DWRQHVPLMHPRGRSXVWLWLQMHJRYR
XQLWHQMH'UXJH1RLQHDUNHQHHELWL
3
ULURGDMHXQDMPDQMLPVWYDULPDQDMYHOLDQVWYHQLMD
3
ULURGDQLMH%RJMHURQDQHQDODHGREURQHJRVDPRUHSURGXNWLYQR
XVSMHQR'DNOHHWLNHLPRUDOLWHWDWXQHPDDOLMH]DWRYDQRGDOMXGLQH
SRGXSLUDMXVXYUHPHQLUDVL]DPLVHNVL]DP
3
ULURGDVHYROLRNUXLWLWDMQDPD
3
ULURGDVHDFDSUHGSUD]QLQRP
3
ULURGDXGUXXMHMHGQDNH
6
YHWRSRGUD]XPLMHYDPRSRGSULURGRPMHYHOLNDVQLPNDWUDWLQLFH
WRSULURGDGDMHQLWNRQHPRHX]HWL
RYMHNQLMHSDVLYQLPRWULWHOMMHGQRJNR]PLNRJUHGD
2
NDNRMHOLMHSD%RMD]HPOMDLGRVWRMQDWRJDGDQDQMRMEXGHPRYHVHOL
3
ORGRYLSULSDGDMXVYLPDD]HPOMDQLMHQLLMD
6
YLVPRPLSXWQLFLQDEURGX=HPOMDWH]DWRQHVPLMHPRGRSXVWLWLQMHJRYR
XQLWHQMH'UXJH1RLQHDUNHQHHELWL
2
=%,/-122'8+29,7267,
p
%UDQLVHVPLVORP]DKXPRU
%
XGLGXKRYLWDOLX]RVMHDMPMHUH+XPRUHVWRPRHSRVOXLWLNDR
VUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
2
=%,/-122'8+29,7267,
p
%UDQLVHVPLVORP]DKXPRU
%
XGLGXKRYLWDOLX]RVMHDMPMHUH+XPRUHVWRPRHSRVOXLWLNDR
VUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
3
ULURGDMHXQDMPDQMLPVWYDULPDQDMYHOLDQVWYHQLMD
3
ULURGDQLMH%RJMHURQDQHQDODHGREURQHJRVDPRUHSURGXNWLYQR
XVSMHQR'DNOHHWLNHLPRUDOLWHWDWXQHPDDOLMH]DWRYDQRGDOMXGLQH
SRGXSLUDMXVXYUHPHQLUDVL]DPLVHNVL]DP
3
ULURGDVHYROLRNUXLWLWDMQDPD
3
ULURGDVHDFDSUHGSUD]QLQRP
3
ULURGDXGUXXMHMHGQDNH
6
YHWRSRGUD]XPLMHYDPRSRGSULURGRPMHYHOLNDVQLPNDWUDWLQLFH
WRSULURGDGDMHQLWNRQHPRHX]HWL
RYMHNQLMHSDVLYQLPRWULWHOMMHGQRJNR]PLNRJUHGD
2
NDNRMHOLMHSD%RMD]HPOMDLGRVWRMQDWRJDGDQDQMRMEXGHPRYHVHOL
3
ORGRYLSULSDGDMXVYLPDD]HPOMDQLMHQLLMD
6
YLVPRPLSXWQLFLQDEURGX=HPOMDWH]DWRQHVPLMHPRGRSXVWLWLQMHJRYR
XQLWHQMH'UXJH1RLQHDUNHQHHELWL
'
RVMHWNDMHQDGPXGUHQDERO
'
XKRYLWLRGJRYRULVXQDMEUDSRWYUGDVDPRVYLMHVWL+XPRUHVWRPRH
SRVOXLWLNDRVUHGVWYR]DQHVYMHVQRL]UDDYDQMHVHNVXDOQLKLDJUHVLYQLKPLVOL
+
XPRUMHQDSUDYDNRMDSRPDHGDQDPQHSXNQHILOP
+
XPRUMHSRMDV]DSOLYDQMHULMHNRPLYRWD$OLWNRWUL]DGXKRYLWRX
XKYDWLJOXSRVW
+
XPRUQLMHGDUGXKDYHMHGDUVUFD
.
RPHQWLUDWLGXKRYLWHL]MDYH]QDLORELOHSWLUHRSWHUHWLWLSRWNRYLFDPD
.
RULMHQLKXPRUDVXXEROX&UQLKXPRUVHHMRGXEOMH
1
LWDWDNRQHXPDUDNDRQHGXKRYLWDSDPHW
3
DURGLMHLNDULNDWXUHVXQDMVWUDQLMHNULWLNH
7
NRWUL]DGXKRYLWRXXKYDWLJOXSRVW
'8+29,7222=%,/-120
p
%RJPLMHVYMHGRNGDVDPDWHLVW
RYMHNMHNUXQDVWYDUDQMDWHWDWRVHUDGLRWUQRYLWRMNUXQL
RYMHNQLMHGQXJOXSRVWQHWUHEDSRLQLWLGYDSXWDL]ERUMHQDNRQFXGRYROMQR
YHOLN
RYMHNVHUDDVOLMHSDXPLUHNUDWNRYLGDQ
'
RRKYLGMHKSUREOLMHGLK
*
ODYDMHRQDMGLRQDHJWLMHODNRMLQDPQDMHHVWRMLQDSXWX7HNRMHLYMHWL
X]HPOMLXNRMRMQHPDKXPRUD$OLMRJRUHMHLYMHWLX]HPOMLXNRMRMMH
KXPRUSRWUHEDQ
HGLQLNRMLWUHEDWLJURYRNU]QRMHWLJDU
HGLQRWRPLMHXLYRWXNDNRWDNRLVSDORVX]XEL
.
DGSDPHWVWDQHJOXSRVWMHYHGDOHNRRGPDNOD
.
DGVHVDPRVMHWLPGRHPLGDVYH]DERUDYLP
/
DNRWLMHSOLWNXYRGX]DPXWLWLLEXGDOXUD]OMXWLWL
/
MXGLVHGLMHOHQDRQHNRMLQLVXQLWDLNRMLMHVXQLWD
/
MXGLVXSULODJRGOMLYLDOLQLVXSRX]GDQL.RGUDXQDODMHREUDWQR
0
DNDXUXNDYLFDPDQHPRHORYLWLPLHYH0DJDUDFUXLQRPJUPXQLNDGD
QHHRSURVWLWLWRQHPDLNH
0
HXYXNRYLPDWUHED]DYLMDWL
'8+29,7222=%,/-120
p
%RJPLMHVYMHGRNGDVDPDWHLVW
RYMHNMHNUXQDVWYDUDQMDWHWDWRVHUDGLRWUQRYLWRMNUXQL
RYMHNQLMHGQXJOXSRVWQHWUHEDSRLQLWLGYDSXWDL]ERUMHQDNRQFXGRYROMQR
YHOLN
RYMHNVHUDDVOLMHSDXPLUHNUDWNRYLGDQ
'
RRKYLGMHKSUREOLMHGLK
*
ODYDMHRQDMGLRQDHJWLMHODNRMLQDPQDMHHVWRMLQDSXWX7HNRMHLYMHWL
X]HPOMLXNRMRMQHPDKXPRUD$OLMRJRUHMHLYMHWLX]HPOMLXNRMRMMH
KXPRUSRWUHEDQ
HGLQLNRMLWUHEDWLJURYRNU]QRMHWLJDU
HGLQRWRPLMHXLYRWXNDNRWDNRLVSDORVX]XEL
.
DGSDPHWVWDQHJOXSRVWMHYHGDOHNRRGPDNOD
.
DGVHVDPRVMHWLPGRHPLGDVYH]DERUDYLP
/
DNRWLMHSOLWNXYRGX]DPXWLWLLEXGDOXUD]OMXWLWL
/
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NDRRJDYQDL]PLOMRWLQDQHPRQRJXPDLGDHVHQDNUDMXXVYMHWVNRP
ILQDOXXWUHQXWNXYMHQRJVNODGDGHVLWLLSRMDYLWLQHWRWROLNRGUDJRFMHQRWR
HGRWHLVYLPVUFLPDWRHXQLWLWLVYDQHJRGRYDQMDLVNXSLWLVYH]ORLQH
OMXGVNHVYXNUYWRMHRQLSUROLH
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RYMHNMHL]PLVOLRERJDDVDGDNOHLSUHGQMLPVWROMHLPD
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XYUHGOMLYDNRPLQRVWOMXGVNRJSURWXUMHMDLH]QXWLNDRELMHGQRSULYLHQMH
NDRRJDYQDL]PLOMRWLQDQHPRQRJXPDLGDHVHQDNUDMXXVYMHWVNRP
ILQDOXXWUHQXWNXYMHQRJVNODGDGHVLWLLSRMDYLWLQHWRWROLNRGUDJRFMHQRWR
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YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
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SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
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DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
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SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
6
UFHRVMHDERJDDQHUD]XP
6
WUDKMHVWYRULRERJRYH
6
YDWNRPRUDSURQDLERJDXVDPRPVHEL
6
YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
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WR]JUDEHERJRYLQHPRJXYRORYL
7
NRGHILQLUD%RJDYHMHDWHLVW
8
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6
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SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
6
UFHRVMHDERJDDQHUD]XP
6
WUDKMHVWYRULRERJRYH
6
YDWNRPRUDSURQDLERJDXVDPRPVHEL
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YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
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NRGHILQLUD%RJDYHMHDWHLVW
8
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9
MHUDXERJRYHMHL]PLOMRWLQDPXGUHGUDYQHYMHWLQH
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DQLPOMLYRMHNDNYHVXVYHERJRYHOMXGLL]PLVOLOL
6
DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
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3
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UDVHXUDVXL]QDURGDXQDURG1DERJRYLPDVHYUHSODJLMDWL%RJRYLVH
SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
2
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RYDPLVDRXELMDVWDUHERJRYH
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1
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SUYXMDVLNX
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1
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]HPDOMVNHDXWRULWHWHD]HPDOMVNLDXWRULWHWLQLVXVDPRERJRYLL]QDGERJRYD
YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
VDVYLPQDLYQRJPHKDQL]PD]DRSVMHQXSURVWRWH
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YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
VDVYLPQDLYQRJPHKDQL]PD]DRSVMHQXSURVWRWH
1
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1
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SUYXMDVLNX
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3
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UDVHXUDVXL]QDURGDXQDURG1DERJRYLPDVHYUHSODJLMDWL%RJRYLVH
SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
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DPRRYMHNPRHVMHGLQLWRQRERMHLRQRYUDMH
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SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
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UFHRVMHDERJDDQHUD]XP
6
WUDKMHVWYRULRERJRYH
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YDWNRPRUDSURQDLERJDXVDPRPVHEL
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YLERJRYLLYUDJRYLNRMLVXLNDGDELOLVYLVXXQDPD
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WR]JUDEHERJRYLQHPRJXYRORYL
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NRGHILQLUD%RJDYHMHDWHLVW
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DPRXMHGQRPRHPRELWLVLJXUQLDNRHRYMHDQVWYRL]EMHLYH
SURJUDPLUDQRERJNRMLHJDVSDVLWLQHHELWLGHXVH[PDFKLQDRQHRSHW
XVWDWLXGXLRYMHND
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YDWNRPRUDSURQDLERJDXVDPRPVHEL
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WRYLH]QDPRRQRPWRERJQLMHWRYLH]QDPRERJX
WR]JUDEHERJRYLQHPRJXYRORYL
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NRGHILQLUD%RJDYHMHDWHLVW
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SRVXXMXGDMXQDRWSODWX3RVWRMLVHOLGEDERJRYDLVQMRPXVYH]L
SRQDYOMDQMHNRODLVXVWDYD$SULWRPDFLQLVXXYLMHN]DKYDOQLVYRMLP
XLWHOMLPDWHGRGDQDQMHJGDQDSURYRGHSUDNVXGDLKSUHXXMX
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SUYXMDVLNX
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YLHRGWRJDRQLVXXSUDYOMDMXL]DLVWDNREQRVXGELQRPOMXGVNRPQHNDYUVWD
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PDUNVL]DPPDWHULMDOL]DPQDFLMDQDFLRQDOL]DPSROLWLNDSROLWLDU
KLMHUDUKLMDSROLFLMDSXULWDQFLVWUDQNDWLWXOHYRMVNDVORERGDURERYL
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WHNNDGDMH]DWYRUHQ
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,
DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,
]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.
DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/
RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/
MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/
MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/
MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/
MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/
MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/
MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
p
6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p
7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7
LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p
6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9
RMVNDMHPLVWLNDXERMVWYD
7
NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
p
RYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'
DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'
XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,
DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,
]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.
DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/
RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/
MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/
MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/
MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/
MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/
MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/
MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
p
6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p
7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7
LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p
6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9
RMVNDMHPLVWLNDXERMVWYD
7
NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
p
RYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'
DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'
XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,
DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,
]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.
DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/
RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/
MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/
MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/
MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/
MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/
MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/
MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
p
6WUDQNDMHRUJDQL]LUDQRPLOMHQMH
p
7LWXOHVXRGOLNRYDQMH]DRVUHGQMHQHXJRGD]DYHOLNHDSUHGPHWSRUXJH]D
PDOHOMXGH
7
LWXOHVXGXERNLMDUFLRNRWYUDYHRYMHN
p
6YHGRNQHPDJUDQDWDNRMHHNVSORGLUDMXQDGYODVWLWRP]HPOMRPYRMQLNMH
MDPDF]DVLJXUQRVWMHGQDNRNDRL]DQHVLJXUQRVW
9
RMVNDMHPLVWLNDXERMVWYD
7
NRHRVQRYDWLGUXWYR]DVX]ELMDQMHVWDULKJHQHUDOD"
p
RYMHNQLMHVORERGDQQLXMHGQRPWUHQXWNXVYRJLYRWDLYMHWL]QDLQXQR
RSVWRMDWLWRNRPWRDNDWUDMDQMDNRMHQXQRVOLMHGHMHGQH]DGUXJRKWMHWL
]QDLSULVWDWLLOLQHSULVWDWLGDRVWDQHPRRQRWRMHVPRELWLVORERGDQ]QDL
VOLMHGLWLQXQHSREXGHNRMHQRVLPRXVHELVDPLPD
'
DOLVDPRRQDMLQWHOHNWXDODFNRMLNULWLNLPLVOLLNRML]DWRLYLVDQHPLURPL
QHL]YMHVQRXLPDWRRVREQR]DGRYROMVWYRGDVHEHGRLYOMDYDNDRVORERGQR
ELH"
'
XKVORERGHLLVWLQHHWRWRVXVWXSRYLGUXWYD
,
DNRVORERGDLGHPRNUDFLMDQLVXHNYLYDOHQWQLSRMPRYLLSDNVX
NRPSOHPHQWDUQLEH]VORERGHMHGHPRNUDFLMDGHVSRWL]DPDEH]GHPRNUDFLMH
MHVORERGDREPDQD
,
]PHXVORERGHSULMDWHOMDL]GUDYOMDVOLQRVWMHXWRPHWRQMLKRYXSUDYX
YULMHGQRVWVSR]QDMHPRWHNNDGRVWDQHPREH]QMLK
.
DGXKYDWLNRULMHQVORERGDMHELOMNDNRMDEU]RUDVWH
/
RJLQDJUDQLFDVORERGHVYDNRJRYMHNDMHVORERGDGUXJLK
/
MXGLVHUD]OLNXMXSUHPDVYRMLP]DPLVOLPDVUHHLRQRJDRGHJDVHRQD
VDVWRMLSDVHXWRPSRJOHGXQMLKRYDYROMDQHPRHVYHVWLQLSRGNRMH
]DMHGQLNRSUDYLORDWLPHXMHGQRQLSRGNRMLYDQMVNL]DNRQNRMLQHEL
XJUR]LRLQGLYLGXDOQHVORERGH
/
MXGVNDSRYLMHVWSRLQMHLQRPSREXQHRYMHNDWRMHXLVWRYULMHPHL
SRHWDNQMHJRYHVORERGHLUD]YLWNDQMHJRYDXPD
/
MXGVNDVHVORERGDVDVWRMLXVSR]QDMLSULURGHLLYRWDXVNODGXVQMRP
/
MXGVNDVORERGDSRQDMSULMH]QDLSUHYODVWYLLKNXOWXUQLKPRWLYDQDG
ELRORNLPLHNRQRPVNLPLQHUFLMDPD6ORERGLMHGLMDOHNWLNLSROXQXQRVWL
7RGLMDOHNWLQRMHGLQVWYRQRVLOMXGVNRVWYDUDODWYR
/
MXGVNHQHYROMHVXEURMQH1RQDMJRUDRGVYLKMHJXELWDNVORERGH
/
MXGVNRPELXMHSRVWLLQHRYLVQRVWDNR]DQMRPLGHXSRUQRLGRYROMQR
GUXJR
0
HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0
LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0
LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0
RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1
DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1
DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1
HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1
LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1
LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1
LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1
LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1
LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2
QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3
OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3
RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3
RUDVWVORERGHGRYHRMHGRSURPMHQHNDUDNWHUDVORERGH1DDMHVSRQWDQRVW
]DPLMHQMHQDRNYLURPVYLMHVWLNRMLQDVSULVLOMDYDGDRGEDFLPRVYDNXHPRFLMX
LOLLGHMXNRMDELPRJODRVODELWLQDXRSUH]QRVWSUHPDEH]OLQLP]DKWMHYLPD
NRMLQDQDVQDYDOMXMX
0
HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0
LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0
LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0
RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1
DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1
DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1
HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1
LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1
LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1
LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1
LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1
LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2
QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3
OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3
RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3
RUDVWVORERGHGRYHRMHGRSURPMHQHNDUDNWHUDVORERGH1DDMHVSRQWDQRVW
]DPLMHQMHQDRNYLURPVYLMHVWLNRMLQDVSULVLOMDYDGDRGEDFLPRVYDNXHPRFLMX
LOLLGHMXNRMDELPRJODRVODELWLQDXRSUH]QRVWSUHPDEH]OLQLP]DKWMHYLPD
NRMLQDQDVQDYDOMXMX
0
HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0
LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0
LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0
RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1
DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1
DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1
HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1
LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1
LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1
LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1
LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1
LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2
QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3
OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3
RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3
RUDVWVORERGHGRYHRMHGRSURPMHQHNDUDNWHUDVORERGH1DDMHVSRQWDQRVW
]DPLMHQMHQDRNYLURPVYLMHVWLNRMLQDVSULVLOMDYDGDRGEDFLPRVYDNXHPRFLMX
LOLLGHMXNRMDELPRJODRVODELWLQDXRSUH]QRVWSUHPDEH]OLQLP]DKWMHYLPD
NRMLQDQDVQDYDOMXMX
0
HQLMHQDMRSDVQLMDVORERGDGUDDRGPLUQRJURSVWYD
0
LVOLORVHGDVPRVORERGQL]DWRWRLPDPRYROMXLPRL]ERUDDOLVHQLMH
REUDWLODSR]RUQRVWQDWRGDVHQDDYROMDNUHHSRGXWMHFDMHPX]URNDNRMLVX
QH]DYLVQLRGQDV
0
LVOLWLQDVXWUDWR]QDLSRVWDYLWLVHELFLOMLPDWLVYRMHQDNORQRVWLVYHRYR
SUHWSRVWDYOMDYMHUXXVORERGXDNDNRVHSRQHNDGXYMHULPRGDMHQH
RVMHDPR
0
RUDPRELWLVORERGQLQH]DWRWRWUDLPRVORERGXYH]DWRWRMHSURYRGLPR
XGMHOR
1
DERJDWVWYXLVLURPDWYXOHL]DMHGQLNRSURNOHWVWYRRERMHLQHRYMHND
URERP
1
DMOMHSLVQLRVORERGLVQLYDMXVHXWDPQLFL
1
HVPLMHSRVWRMDWLVORERGD]DXQLWDYDQMHVORERGH1H]DYLVQRVWQLMHX
RGELMDQMXRQDMHXL]ERUX
1
LMHOLQDVVWLGWRVPRQDVORERGLDQHPLVOLPRQDRQHWRVXXWDPQLFLWR
VPRGDURYLWLDQHSORGQL"
1
LNDNDYWHKQLNLQDSUHGDNQHPRH]DPLMHQLWLRYMHNRYXVORERGXMHUELWR
]QDLOR]DPLMHQLWLRYMHND1LWDODNHQHJRXLPHYDQMVNHVORERGHXQLWLWL
XQXWUDQMXVORERGXRYMHND
1
LWDSDDNQLQDMPRGHUQLMHRUXMHQLQDMRNUXWQLMDSROLFLMDQLWDOMXGHQHH
PRL]DXVWDYLWLNDGDMHGQRPRGOXHVWHLVYRMXVORERGXLVYRMHOMXGVNR
SUDYR
1
LWNRQHPRHVOXLWLGYRMLFLJRVSRGDUDMHUHLOLMHGQRJDPU]LWLDGUXJRJD
OMXELWLLOLHX]MHGQRJDSULVWDMDWLDGUXJRJDSUH]LUDWL1HPRHVOXLWL%RJXL
ERJDWVWYX
1
LWNRWNRQLMHVYRMJRVSRGDUQLMHVORERGDQ2GOXXMXDQHVORERGDVORERGD
RGOXLYDQMD2GUHLVHVYRMHVORERGH]QDLRGUHLVHVYRJRYMHWYDOMXGVNLK
SUDYDSDHLVYRMLKGXQRVWL
2
QLNRMLSR]QDMXRELDQLYRWVLURPDKDXYLGMHWHGDEH]HNRQRPVNH
VLJXUQRVWLVORERGDQHYULMHGLQLWD
3
OHPHQLWGXKVHQH]DGRYROMDYDWLPHWRMHVkPVORERGDQRQPRUDVYHGUXJR
RNRVHEHSDLEHLYRWQRRVORERGLWL
3
RORLWL]DYMHWSRVOXQRVWL]QDLRGUHLVHQHRWXLYRJSUDYDRYMHND
VORERGH
3
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6
ORERGDWLVNDPRUDODELELWLXYMHWRYDQDQDMVWURRP]DEUDQRPDQRQLPQRVWL
6
ORERGDVHQHPRHVSXVWLWLGROMXGLOMXGLVHPRUDMXX]GLJQXWLGRQMHWRMH
EODJRVORYNRMLQDMSULMHWUHED]DVOXLWLDRQGDXQMHPXXLYDWL
6
ORERGDVDPR]DSULVWDOLFHYODGHVDPR]DODQRYHVWUDQNHEH]RE]LUDQD
QMLKRYEURMQLMHVORERGD6ORERGDMHXYLMHNVORERGDRQLKNRMLGUXNLMHPLVOH
6
ORERGDQLMHVDPRLGHMDDSVWUDNWQRQDHOR7RMHPR
6
ORERGDQLMHGRODQDVYLMHWNDNRELXELOD]GUDYUD]XP
6
ORERGDPLVOLNRGQHVORERGQRJUDGDVORERGXSUHWYDUDXSDUDGRNV
6
ORERGDMHYUHORXPMHWQRVWL
6
ORERGDMHXYLGXQXQRVW
6
ORERGDMHVSR]QDWDQXQRVW
6
ORERGDMHVDPDELWLYRWD
6
ORERGQLVPRWRYLHWRUD]ERULWLMHGMHOXMHPRDVOXJHWRWRYLHQH
GRSXWDPRGDQDPDYODGDMXVWUDVWL
6
ORERGDMHUDYQRWHDL]PHXSUDYDLGXQRVWL
6
ORERGQLVWHDNRYDPMHVDYMHVWLVWD
6
ORERGDMHSUDYRQDOMXGVNLSRQRV
6
ORERGXQHPRHPRRWNULYDWLQHJRVWYDUDWL
6
ORERGDMHPRJXQRVWLQLWLRQRWRVPLMHELWLSRSUDYX
6
ORHQRVWPHXOMXGVNLKRGQRVDLRYMHNRYDQHVLJXUQRVWXVYLMHWXSRVHEQR
]DRWUDYDMXSLWDQMDRGJRYRUQRVWLLVORERGH
6
PDWUDPGDMHGDQDVSUYDGXQRVWVYLKNRMLXLYDMXVORERGXJRYRUDGDX]PX
ULMHXLPHPLOLMXQDLPLOLMXQDNRMLYLHQHPRJXJRYRULWLMHULPMHWR
6
ORERGDMHMHGQRRQDMYUHGQLMLKGREDUDPDWH6ORERGDMHPRJXDVDPRDNR
MHRYMHNVSUHPDQQDUL]LNDEH]WRJUL]LNDVORERGHQHPDLYHGHPRNUDFLMH
6
ORERGDMHMHGLQRPRJXDXSRGUXMXVYLMHVWL
6
ORERGDMHGREURNRMHUDVWHXSRWUHERPDQHVWDMHDNRVHQHNRULVWL
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
8
VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8
VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9
MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9
MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
6
PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6
PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6
YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
8
SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6
YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
7
ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6
YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7
NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
6
YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7
NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
7
ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6
YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
8
SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6
PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6
PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6
YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
8
VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8
VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9
MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9
MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
8
VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8
VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9
MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9
MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
6
PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6
PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6
YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
8
SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6
YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
7
ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6
YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7
NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
6
YLMHWQLNDGDQLMHLPDRGREURGHILQLUDQXULMHVORERGD
WRMHVORERGD"-HOLVORERGDRGVXWQRVWSUHSUHNDLOLVSR]QDMDQXQRVWLLOL
PRJXQRVWL]ERUDLOLVDPRRGUHHQMHRGUHHQMHVYRMHSULURGHLSRYLMHVWLLOL"
0RHOLLXQHVORERGQXGUXWYXRYMHNELWLVORERGDQLREUDWQR",PDOL
VORERGHEH]RGJRYRUQRVWL
7
NRVORERGXQHPDXNUYLWNRQHRVMHDWRMHVORERGDWDMMHQLNDGDQHH
VWHL
7
ROLNRMHOLMHSLKULMHLUHHQRRVORERGLDOLQLWDQDVYLMHWXRYMHNDQHLQL
WDNRQHVORERGQLPNDRVLURPDWYR7RWDOQLMHRYMHNVORERGDQSRMHGLQDFX
VORERGQRM]DMHGQLFLJUDQLFDXEHVNRQDQRP
6
YDWNRLPDSUDYRQDLYRWVORERGXLRVREQXVLJXUQRVWLQLWNRQHVPLMHELWL
SRGYUJQXWPXHQMXRNUXWQRPQHOMXGVNRPLOLSRQLDYDMXHPSRVWXSNXVYD
OMXGVNDELDUDDMXVHVORERGQDLMHGQDNDXGRVWRMDQVWYXLSUDYLPD9DOMDVH
SULVMHWLWL8JRGLQLREDYOMHQRMHXFLMHORPVYLMHWXVPDNQXHRG
WRJDX1DURGQRMUHSXEOLFL.LQL$VYHVHWRGRJDDQDSUDJX
GYDGHVHWLSUYRJVWROMHD
8
SRYLMHVWLOMXGVNRJURGDVWDODQMHVXNREVORERGHLVLJXUQRVWL/MXGLVXHVWR
VSUHPQLUWYRYDWLVORERGXLOLQHNHVORERGH]DVLJXUQRVWLOLYLHVLJXUQRVWLX
WRMVHSRWUHELGXERNRXNRULMHQLODWRWDOLWDUQDQDSDVW
6
PLVDRMHOMXGVNHSRYLMHVWLXVSRVWDYOMDQMHFDUVWYDVORERGHKXPDQXPGD
RYMHNEXGHRYMHNRYMHNX
6
PLVDRUD]YRMDLQDSUHWNDSUHGVWDYOMDVWDOQRSRPLFDQMHJUDQLFDQXQRJL
LUHQMHSURVWRUDVORERGH
6
YDNLMHRYMHNURHQVORERGDQDSRVYXGDMHXRNRYLPD
8
VORERGQRMGUDYLVYDNRPHMHGRSXWHQRPLVOLWLWRKRHLJRYRULWLWRKRH
8
VSRVWDYOMDQMHFDUVWYDVORERGHVPLVDRMHOMXGVNHSRYLMHVWLNRMLMHSULVXWDQ
YHQDQMHQXSRHWNX
9
MHUXMHPGDMHJODYQLRYMHNRY]DGDWDNSRYHDYDWLJUDQLFHVORERGHMDDWL
XYMHWHNRMLVOXHRYMHNXWRMH]DGDWDNXVPLVOXUD]YLMDQMDVYLKSR]LWLYQLK
WHKQRORJLMD
9
MHUXMHPXVORERGXXRYMHNRYRSUDYRGDEXGHVYRM6ORERGDMHYLHRG
QHSRVWDMDQMDXJQMHWDYDQMD2QDMHVORERGD=$VORERGD]DSRVWDMDQMH
QH]DYLVQLKVORERGD]DELWLPQRJRDQHLPDWLPQRJRLOLXSRWUHEOMDYDWLVWYDUL
LOMXGH
QHRWXLYRSUDYRRGX]HWR,]DPHQHLYRWYLHQHELQLWD]QDLRNDGQHEL
ELRQHSRNROHEOMLYRXYMHUHQGDHYMHQDSUDYHGQRVWXVOLDWLQMLKRYX
RSWXXMXXXWQMX
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DORHVUFHVORERGDQHPD]QDHQMD
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DEUDQMLYDWLELXGDVORERGQRPLVOLLVORERGQRVHL]UDDYDLVWRMHWRLYH]DWL
PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
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DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3
UL]QDMHPVORERGDQVDP
p
3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5
RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5
RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5
RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6
ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6
UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8
SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
o
%LWLUDGLNDO]QDLVWYDUXKYDWLWL]DNRULMHQ
p
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NROLLQXUDGDNRMLWUHEDL]YULWL
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GMHMHYODGDYLQDWDPRMHLQHXJRGD.DGDELVYLKWMHOLELWLSUYDYLROLQD
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.
DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
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RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0
HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0
LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0
RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1
DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1
HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
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HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1
LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
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XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
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PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
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DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3
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3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
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RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
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RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5
RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6
ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6
UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
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SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
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NROLLQXUDGDNRMLWUHEDL]YULWL
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QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
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DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
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RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0
HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0
LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0
RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1
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1
HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
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HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1
LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
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XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
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QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
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DORHVUFHVORERGDQHPD]QDHQMD
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PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
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DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
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3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5
RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5
RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5
RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6
ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6
UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8
SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
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NROLLQXUDGDNRMLWUHEDL]YULWL
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QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
.
DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
.
RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0
HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0
LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0
RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1
DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1
HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
1
HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1
LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
2
XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
2
QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
=
DORHVUFHVORERGDQHPD]QDHQMD
=
DEUDQMLYDWLELXGDVORERGQRPLVOLLVORERGQRVHL]UDDYDLVWRMHWRLYH]DWL
PXRLDWUDLWLRGQMHJDGD]QDNXGDLGHLWRUDGL
=
DUMHSURORVWQXQLMDRGEXGXQRVWL"1XQRVWLVNOMXXMHVORERGX
3
UL]QDMHPVORERGDQVDP
p
3URGDMDGMHFHMHSUYLSORGRLQVNRJSUDYDLPRQRJDPLMH
5
RERYHVXQHNDGDQD]LYDOLOMXGVNRPVWRNRPLJDMLOLVXLK]DUDVSORGNDRL
VDPXVWRNX
5
RERYLVHEH]YRHQHPRJXSREXQLWLDOLMHURSVWYRORDNROD]DYRGVWYR
5
RSVWYRQLMHSUDYQRQHJRGXKRYQRVWDQMH
6
ORERGQLL]ERUJRVSRGDUDQHHXNLQXWLJRVSRGDUHLOLURERYH
6
UHWQLURERYLVXQDMHLQHSULMDWHOMLVORERGH
8
SUDYRRQRWRVPRQDMYLHSULHOMNLYDOLLQLQDVQDNRQFXURERYLPD
o
%LWLUDGLNDO]QDLVWYDUXKYDWLWL]DNRULMHQ
p
%LWYODGDYLQHMHVWXXPLMHXGDVHEXGHSRWHQ
%
URMOMXGLNRMHYRGLQHVSRVREDQ9RDLPDWHQGHQFLMXSRUDVWDEH]RE]LUDQD
NROLLQXUDGDNRMLWUHEDL]YULWL
*
GMHMHYODGDYLQDWDPRMHLQHXJRGD.DGDELVYLKWMHOLELWLSUYDYLROLQD
QLNDGDQHELVPRXVSMHOLVDVWDYLWLRUNHVWDU
.
DNRELQHNLPRJOLYODGDWLGXJRYUHPHQDLEH]XYMHWQRPRUDLKVHYRGLWL
ODJDQRPUXNRPLQDVWRMDWLGDWRPDQMHRVMHWHVYRMXRYLVQRVW
.
RMDMHYODGDQDMEROMD"2QDNRMDQDVXLGDYODGDPRVDPLVRERP
0
HXRGOLNDPDNRMLPDYODGDULVWMHXQDNORQRVWQDURGDQDSUYRPVXPMHVWX
SULPMHULQHVHELQRVWLLSUDYGH
0
LVOLYODGDMXHNODVHXVYDNRMVXHSRKLYODGDMXHPLVOL
0
RUDGDMHYHOLNXLWDNELWLQDYODVWLNDGMHVHWROLNROMXGLHOLGRHNDWL
1
DG]LUDWLWUHEDYODGDMXHDQHRQHNRMLPDVHYODGD
1
HSURSDGDPRMHUQHPDPRYODGHQHJRMHUQHPDPRRSR]LFLMH
1
HSRELWQRMHSUDYLORYODGDUDNRMLLVDPQLMHPXGDUQHPRJXHMHVDYMHWRYDWL
1
LMHGDQRYMHNQLMHGRYROMQRGREDUGDYODGDGUXJLPRYMHNRPEH]QMHJRYRJ
SULVWDQND
2
XYDQMHSRVWRMHHJVWDQMDLGREURXSUDYOMDQMHSRVWDMXQHL]EMHQR
SURWXULMHLYL
2
QDMNRMLYODGDXYLMHNPRUDSD]LWLQD]DMHGQLNRGREURYLHQHJRQDVYRMH
2
QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
9
ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9
ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9
ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9
ODGDWL]QDLXPMHWLSUHGYLDWL
9
ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9
ODVWVHNXQHXQDURGQDURGNXQHYODVW
=
QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
2
VYRMLWLMHODNHQHJRYODGDWL
9
ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
3
RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
8
QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
3
RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
3
RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
6
YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
3
RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
6
YDLMDYODVWGRQHNLKJUDQLFD
6
ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
6
WUDQHVXPDVHDNRLKYRGHORHYRH
6
WUDQHVXPDVHDNRLKYRGHORHYRH
6
ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
6
YDLMDYODVWGRQHNLKJUDQLFD
3
RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
6
YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
3
RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
3
RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
8
QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
3
RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
9
ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
2
VYRMLWLMHODNHQHJRYODGDWL
9
ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9
ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9
ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9
ODGDWL]QDLXPMHWLSUHGYLDWL
9
ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9
ODVWVHNXQHXQDURGQDURGNXQHYODVW
=
QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
2
QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
2
QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
9
ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9
ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9
ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9
ODGDWL]QDLXPMHWLSUHGYLDWL
9
ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9
ODVWVHNXQHXQDURGQDURGNXQHYODVW
=
QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
2
VYRMLWLMHODNHQHJRYODGDWL
9
ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
3
RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
8
QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
3
RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
3
RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
6
YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
3
RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
6
YDLMDYODVWGRQHNLKJUDQLFD
6
ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
6
WUDQHVXPDVHDNRLKYRGHORHYRH
6
WUDQHVXPDVHDNRLKYRGHORHYRH
6
ODERPRHYODGDWLYHOLNLPDRQDMNRMLQHPRHVKYDWLWLPDOH
6
YDLMDYODVWGRQHNLKJUDQLFD
3
RVWRMLFHPHQWLUDQDVLODYODGDMXLKQDGPRQLKLVLODSRWODHQLKNRMLVHSURWLY
WRJDEXQH
6
YDNDYODVWSRVWDYOMD]DNRQH]DVYRMXNRULVW
3
RVWRMHOMXGLNRMLVHXYLMHNRVMHDMXQDSDGQXWLPDNDGDQHWNRNDHVYRMH
PLOMHQMH
WRMHYHDYODVWWRMHVWUDQLMDQMHQDXSRWUHED
3
RVOLMHVDPROMXEOMDRGVYLKMHOMXGVNLKVWUDVWLQDMVQDQLMDLQDMVXURYLMD
YODVWROMXEOMH
8
QDWRJODVQLPIUD]DPDRGHPRNUDFLMLQDYODVWXJODYQRPGROD]HQRYL
GLNWDWRUL
3
RJODYDUVHWUHEDUDYQDWLSRQDURGXDQHREUDWQR
9
ODGDMXDNODVDXYLMHNMHEXGQRSD]LODQDPLOMHQMHVYRMLKXHQMDND2QDLK
MHSRGORLODVHELVYRMRPHNRQRPVNRPLSROLWLNRPPRLWUDGLFLMRPL
UHOLJLMRP
2
VYRMLWLMHODNHQHJRYODGDWL
9
ODGDMXHJHQHUDFLMHQLVXQLNDGDLPDOHJODYQXXORJXXRVWYDULYDQMX
PDWHULMDOQLKGMHODNRMHVXXWMHORYOMLYDOHQMLKRYHYULMHGQRVWL8WRPVH
SRJOHGXGRGDQDVQLMHQLWDL]PLMHQLOR
9
ODGDMXHLGHMHMHGQRJYUHPHQDXYLMHNVXELOHLGHMHYODGDMXHNODVH
9
ODGDWLMHXPLMHHVWYDUDQMDSUREOHPDDVQMLKRYLPVHUMHHQMLPDQDURGGUL
XQDSHWRVWL
9
ODGDWL]QDLXPMHWLSUHGYLDWL
9
ODGHVYRMVWYHQHVHELSRGFMHQMXMXVYRMHQDURGHNDGQDVWXSLNUL]DOMXGLH
SULKYDWLWLSURPMHQHXVYRPSRQDDQMX
9
ODVWVHNXQHXQDURGQDURGNXQHYODVW
=
QDDMNDMHYHOLNLKOMXGLGDGUXJLPDSRVWDYOMDMXPQRJRPDQMH]DKWMHYHQHJR
VDPLPDVHEL
DORVQR-HOLYUOLQDVOLMHSRYMHURYDQMHYODVWLPD"
2
QRWRVYDNLRYMHN]QDMHVWLQMHQLFDGDUD]YLWDNQDHJVYLMHWDRGUHXMH
ERUED]DSUHYODVW/MXGLVXJRQMHQLSRKOHSRP]DYODVWLRWLPDWHVH]D
VYMHWVNRH]ORPDNDUWRLELRXSDOMDRSHNDWDVWURIH
p
.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
WRGRNLQHVLVWHPLOLJDSURLULWDNRGDVHYLHQHPRHSUHSR]QDWL
.
DGMHYRLGRVDGQRDNDGWRQLMH"VPHWD]DSRVOHQLPVDPR]DWRMHUYROL
GUXWYR2QVHQH]QDGRVDLYDWLVDPYHWLPH]DJDXMHLGUXJH
8
REYH]HYRDQHVSDGDVDPRVDYMHVQRL]YUDYDQMH]DSRYMHGQHPRLYHL
SUDYRGREQRSRYODHQMHVSRORDMD
9
HOLNLYRHOMXGVNHUDVHMHVXRQLNRMLVXSUREXGLOLRYMHNDL]QMHJRYD
GULMHPHD
9
RDEDQDOQHVWYDULUMHDYDRGPDKYDQHVWYDULQLNDG
9
RDXYDQRYFHNRGVHEHQRYDFNYDULOMXGH
9
RDLPDSULURGQRMHGDGRELYD
9
RDLPDYODVWSULURGQRMHGDRGUHXMHSUDYLOD
9
RDMHEHVNUYDQNDNRWRGDRQGDNUYDUL"
9
RDMHHOHPHQWDUQDQHSRJRGD
9
RDMHJUR]QDVOLNDQH]DSRVOHQRVWL]DSRVOHQLK
9
RDMHNDRGLRGDLQIRUPDFLMHSULPDVDPRXMHGQRPVPMHUXDNRMHXRSH
UDVSRORHQ
9
RDMHQHWNRNRPHEHVNUDMQRWUHEDMXGUXJL9RDMHRVREDNRMDL]EMHJDYD
VLWQHSRJUHNHGRNVUOMDXJROHPX]DEOXGX
9
RDMHXYLMHNXSUDYX
9
RDNRMLQHPRHXYMHULWLQDVWRML]EXQLWL
9
RDNRMLQHWRQHUD]XPLMHRVLPVYRMLKSUD]QLKXYMHUHQMDVYDNRR]ELOMQR
VWDMDOLWHVYRMLKSRGDQLNDSURJODDYDPLVWLILNDFLMRP
9
RDPRH]DXWLWLMHGLQRDNRPXVHRGUHHMH]LNDOLQLWRQLMHVLJXUQR
9
RDQDMJODVQLMHYLHRQXYLMHNGRELYDULMH
9
RDQDVWDMHVDPRDNRYHSRVWRMHVOMHGEHQLFL9RDQDVWRMLXPQRLWL
SRGDQLNHDQHVXSDUQLNH6DPRHSRGUHHQLUDGLWLSRVDRMHGQLGUXJLPD
9
RDQHLWDQRYLQHRQVHLQIRUPLUD
9
RDQHVSDYDRQNRQWHPSOLUD1HSULMDWHOMMHXYLMHNEXGDQVYLLPDMX
SRGRQMDNH
9
RDQHWHLERJDWVWYXVYHGRNPRHLYMHWLXGREQRLLPDWLVYHWRSRHOL
9
RDQHWXJXMHRQNUYDUL=DQMHJDMHQHPRUDOQRGR]YROLWLQDLYLQDPDGD
]DGUHVYRMQRYDF
9
RDQH]QDRQSRXDYD2QDMNRML]QDLQL2QDMNRMLQH]QDSRXDYDWL
XSUDYOMD=QDVHWNRXSUDYOMD
p
.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
WRGRNLQHVLVWHPLOLJDSURLULWDNRGDVHYLHQHPRHSUHSR]QDWL
.
DGMHYRLGRVDGQRDNDGWRQLMH"VPHWD]DSRVOHQLPVDPR]DWRMHUYROL
GUXWYR2QVHQH]QDGRVDLYDWLVDPYHWLPH]DJDXMHLGUXJH
8
REYH]HYRDQHVSDGDVDPRVDYMHVQRL]YUDYDQMH]DSRYMHGQHPRLYHL
SUDYRGREQRSRYODHQMHVSRORDMD
9
HOLNLYRHOMXGVNHUDVHMHVXRQLNRMLVXSUREXGLOLRYMHNDL]QMHJRYD
GULMHPHD
9
RDEDQDOQHVWYDULUMHDYDRGPDKYDQHVWYDULQLNDG
9
RDXYDQRYFHNRGVHEHQRYDFNYDULOMXGH
9
RDLPDSULURGQRMHGDGRELYD
9
RDLPDYODVWSULURGQRMHGDRGUHXMHSUDYLOD
9
RDMHEHVNUYDQNDNRWRGDRQGDNUYDUL"
9
RDMHHOHPHQWDUQDQHSRJRGD
9
RDMHJUR]QDVOLNDQH]DSRVOHQRVWL]DSRVOHQLK
9
RDMHNDRGLRGDLQIRUPDFLMHSULPDVDPRXMHGQRPVPMHUXDNRMHXRSH
UDVSRORHQ
9
RDMHQHWNRNRPHEHVNUDMQRWUHEDMXGUXJL9RDMHRVREDNRMDL]EMHJDYD
VLWQHSRJUHNHGRNVUOMDXJROHPX]DEOXGX
9
RDMHXYLMHNXSUDYX
9
RDNRMLQHPRHXYMHULWLQDVWRML]EXQLWL
9
RDNRMLQHWRQHUD]XPLMHRVLPVYRMLKSUD]QLKXYMHUHQMDVYDNRR]ELOMQR
VWDMDOLWHVYRMLKSRGDQLNDSURJODDYDPLVWLILNDFLMRP
9
RDPRH]DXWLWLMHGLQRDNRPXVHRGUHHMH]LNDOLQLWRQLMHVLJXUQR
9
RDQDMJODVQLMHYLHRQXYLMHNGRELYDULMH
9
RDQDVWDMHVDPRDNRYHSRVWRMHVOMHGEHQLFL9RDQDVWRMLXPQRLWL
SRGDQLNHDQHVXSDUQLNH6DPRHSRGUHHQLUDGLWLSRVDRMHGQLGUXJLPD
9
RDQHLWDQRYLQHRQVHLQIRUPLUD
9
RDQHVSDYDRQNRQWHPSOLUD1HSULMDWHOMMHXYLMHNEXGDQVYLLPDMX
SRGRQMDNH
9
RDQHWHLERJDWVWYXVYHGRNPRHLYMHWLXGREQRLLPDWLVYHWRSRHOL
9
RDQHWXJXMHRQNUYDUL=DQMHJDMHQHPRUDOQRGR]YROLWLQDLYLQDPDGD
]DGUHVYRMQRYDF
9
RDQH]QDRQSRXDYD2QDMNRML]QDLQL2QDMNRMLQH]QDSRXDYDWL
XSUDYOMD=QDVHWNRXSUDYOMD
p
.DGJRGVLVWHPSRVWDQHSRWSXQRGHILQLUDQQHNLSURNOHWLYRDRWNULMHQHWR
WRGRNLQHVLVWHPLOLJDSURLULWDNRGDVHYLHQHPRHSUHSR]QDWL
.
DGMHYRLGRVDGQRDNDGWRQLMH"VPHWD]DSRVOHQLPVDPR]DWRMHUYROL
GUXWYR2QVHQH]QDGRVDLYDWLVDPYHWLPH]DJDXMHLGUXJH
8
REYH]HYRDQHVSDGDVDPRVDYMHVQRL]YUDYDQMH]DSRYMHGQHPRLYHL
SUDYRGREQRSRYODHQMHVSRORDMD
9
HOLNLYRHOMXGVNHUDVHMHVXRQLNRMLVXSUREXGLOLRYMHNDL]QMHJRYD
GULMHPHD
9
RDEDQDOQHVWYDULUMHDYDRGPDKYDQHVWYDULQLNDG
9
RDXYDQRYFHNRGVHEHQRYDFNYDULOMXGH
9
RDLPDSULURGQRMHGDGRELYD
9
RDLPDYODVWSULURGQRMHGDRGUHXMHSUDYLOD
9
RDMHEHVNUYDQNDNRWRGDRQGDNUYDUL"
9
RDMHHOHPHQWDUQDQHSRJRGD
9
RDMHJUR]QDVOLNDQH]DSRVOHQRVWL]DSRVOHQLK
9
RDMHNDRGLRGDLQIRUPDFLMHSULPDVDPRXMHGQRPVPMHUXDNRMHXRSH
UDVSRORHQ
9
RDMHQHWNRNRPHEHVNUDMQRWUHEDMXGUXJL9RDMHRVREDNRMDL]EMHJDYD
VLWQHSRJUHNHGRNVUOMDXJROHPX]DEOXGX
9
RDMHXYLMHNXSUDYX
9
RDNRMLQHPRHXYMHULWLQDVWRML]EXQLWL
9
RDNRMLQHWRQHUD]XPLMHRVLPVYRMLKSUD]QLKXYMHUHQMDVYDNRR]ELOMQR
VWDMDOLWHVYRMLKSRGDQLNDSURJODDYDPLVWLILNDFLMRP
9
RDPRH]DXWLWLMHGLQRDNRPXVHRGUHHMH]LNDOLQLWRQLMHVLJXUQR
9
RDQDMJODVQLMHYLHRQXYLMHNGRELYDULMH
9
RDQDVWDMHVDPRDNRYHSRVWRMHVOMHGEHQLFL9RDQDVWRMLXPQRLWL
SRGDQLNHDQHVXSDUQLNH6DPRHSRGUHHQLUDGLWLSRVDRMHGQLGUXJLPD
9
RDQHLWDQRYLQHRQVHLQIRUPLUD
9
RDQHVSDYDRQNRQWHPSOLUD1HSULMDWHOMMHXYLMHNEXGDQVYLLPDMX
SRGRQMDNH
9
RDQHWHLERJDWVWYXVYHGRNPRHLYMHWLXGREQRLLPDWLVYHWRSRHOL
9
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1
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XUDGHRQRWRRQHOLDRQGDGRYROMQRVDPRNRQWUROHGDLPVHQHSHWOMDX
SRVDR
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7HNRVHMHRVORERGLWLWRJD$RGYLNDYDQMHMHEROQR
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8
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GMHORYDQMD9HLQDOMXGLL]DEUDWHRQDMQDMJRULPRJXL
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1
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XUDGHRQRWRRQHOLDRQGDGRYROMQRVDPRNRQWUROHGDLPVHQHSHWOMDX
SRVDR
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SDUWQHUSODQSRJUHNDSRVMHGSRWURQMDSRWURDSURILWSURSDJDQGD
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6
LURPDKMHQRXLGDQMXVYDJGMHVLJXUDQ
6
LURPDQLPDVHQHPRHSRPRLWDNRGDVHXQLWHERJDWL
6
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6
LURPDWYRQDVGRYRGLXQDMEOLLGRGLUVDLYRWRPLVYLMHWRPMHULYMHWLNDR
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UHDOQRPVYLMHWX
8
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8
VLURPDQRMNXLLERJMHJODGDQ
8
YLMHNVHSRVWDYOMDSLWDQMHMHOLLVSUDYQRGDVXQHNLOMXGLYUORERJDWLDPQRJL
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9
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NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
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NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
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DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
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HPXQRYDFXUXFLEH]XPQRM"
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QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1
RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1
RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1
RYDFMHNRULMHQ]OD
1
RYDFMHQRYLREOLNURSVWYD
1
RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1
RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1
RYDFQHVPUGL
1
RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1
RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1
RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3
RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6
SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6
YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6
YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6
YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
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QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1
RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1
RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1
RYDFMHNRULMHQ]OD
1
RYDFMHQRYLREOLNURSVWYD
1
RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1
RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1
RYDFQHVPUGL
1
RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1
RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1
RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3
RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6
SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6
YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6
YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6
YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
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NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$
NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
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NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
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DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
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NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$
NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
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NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
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DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
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QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1
RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1
RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1
RYDFMHNRULMHQ]OD
1
RYDFMHQRYLREOLNURSVWYD
1
RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1
RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1
RYDFQHVPUGL
1
RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1
RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1
RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3
RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6
SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6
YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6
YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6
YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
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HGLQRWRVHPRHUDGLWLEH]QRYFDVXGXJRYL0QRJLOMXGLNRULVWHQRYDFNRML
QHPDMX]DNXSRYLQXVWYDULNRMHQHWUHEDMXNDNRELWLPHLPSRQLUDOLOMXGLPD
NRMHQHYROH
1
RYDFLOLKYDVXJODYQDVUHGVWYD]DJXHQMHRSHVORERGH
1
RYDFMHLSDNQRYDF1DMYHLQDMMDLLQDMVDYUHQLMLJRVSRGDUQDVYLMHWX
1
RYDFMHNRULMHQ]OD
1
RYDFMHQRYLREOLNURSVWYD
1
RYDFNRMLVHSRVMHGXMHVUHGVWYRMH]DVORERGXDRQDM]DNRMLPVHMXUL
VUHGVWYRMH]DURSVWYR
1
RYDFPRHXLQLRYMHNDKUDEULPLVDPRSRX]GDQLP
1
RYDFQHVPUGL
1
RYDFVWYDUDQHNXYUVWXJDQJUHQR]QHRWXSMHORVWL
1
RYDFYODGDVYLMHWRPSRSXWKDOXFLQDFLMH
1
RYDFGDNDNRVDPSRVHELQLWDQHYULMHGL-HGLQDMHQMHJRYDYULMHGQRVWX
DVXNDGVHRGQMHJDGLMHOLPR
3
RVWRMLVDPRMHGQDGUXWYHQDNODVDNRMDYLHRGERJDWLKPLVOLQDQRYDFDWR
VXVLURPDQL
6
SRVREQRVWNRMDMHYHLQLOMXGLQDMELWQLMDMHVWVSRVREQRVWSODDQMD
6
YDNRJRVSRGDUVWYRSRLYDQDNUHGLWQRPVXVWDYXWRMHVWQDSRJUHQRM
SUHWSRVWDYFLGDHGUXJLYUDWLWLSRVXHQQRYDF
6
YHWRQDP]DLVWDNRULVWLPRHVHGRELWL]DPDORQRYDFD6DPRRQRWRQDP
QHWUHEDVWRMLSXQR
6
YLMHWVHELQRVWLLIRUPDOQLKULWXDODVWYRULRMHQRYDFNRMLMHRYMHNXRWXHQR
ELHQMHJRYDUDGDLQMHJRYDSRVWRMDQMDLWRWXHELHQMLPHYODGDDRQPXVH
PROL
$
NRSRVWRMLGRYROMQRQRYDFDVYUHWDNMHRELQRVUHWDQ
$
NRVHLVSUDYQRSRQDDWHSUHPDQRYFXWUDWH]DYDPDSRSXWSRVOXQRJ
SVD
$
NRHOLXSR]QDWLYULMHGQRVWQRYFDSRNXDMJDSRVXGLWL
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DQNDUMHRYMHNNRMLHYDPSRVXGLWLVYRMNLREUDQGRNVXQFHVMDDXRQRP
WUHQXWNXNDGDSRQHNLD]DKWLMHYDWHGDPXJDYUDWLWH
7
NRQRYFHOMXELQLNDGLKGRVWDQHPD
=
DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
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DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
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QDVWDWL
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YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
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DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0
ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1
DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3
RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3
RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3
RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3
ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6
YHLGHQDRSDNRRGMHGQRP
6
YHWRSRLQMHORH]DYUDYDMRORLMH
p
8YLMHNMHSDUWQHUWDMNRMLJULMHL
p
6YDNRLPDSODQNRMLQHSDOL
p
$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
o
6DYSRVMHGMHSRVXHQRGVXGELQH
7
NRQRYFHOMXELQLNDGLKGRVWDQHPD
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DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
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DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
o
=DRVLJXUDQMDMHYDQRGDMHVWUDKRGWHWHYHLRGYMHURMDWQRVWLGDHWHWD
QDVWDWL
p
$NRQHWRPRHSRLQDRSDNRSRLHQDRSDNR$NRSRVWRMLPRJXQRVWGD
YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
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DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0
ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1
DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3
RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3
RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3
RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3
ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6
YHLGHQDRSDNRRGMHGQRP
6
YHWRSRLQMHORH]DYUDYDMRORLMH
p
8YLMHNMHSDUWQHUWDMNRMLJULMHL
p
6YDNRLPDSODQNRMLQHSDOL
p
$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
o
6DYSRVMHGMHSRVXHQRGVXGELQH
7
NRQRYFHOMXELQLNDGLKGRVWDQHPD
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DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
XVXVUHW
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DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
GREURJRGYMHWQLND
o
=DRVLJXUDQMDMHYDQRGDMHVWUDKRGWHWHYHLRGYMHURMDWQRVWLGDHWHWD
QDVWDWL
p
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YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
.
DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
PRJXHYULMHPH
0
ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1
DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3
RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3
RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3
RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
3
ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6
YHLGHQDRSDNRRGMHGQRP
6
YHWRSRLQMHORH]DYUDYDMRORLMH
p
8YLMHNMHSDUWQHUWDMNRMLJULMHL
p
6YDNRLPDSODQNRMLQHSDOL
p
$NRMHYLHRGMHGQHRVREHRGJRYRUQR]DSRJUHNXWUDLWHVHRQDQHYLQD
NRMDVHXSUDYLOXQHPRHEUDQLWL
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6DYSRVMHGMHSRVXHQRGVXGELQH
7
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DQRYDFMHLERJDPRJXHNXSLWL=DQRYFHPVHQHVPLMHWUDWL7UHEDPXLL
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DSRVOHQLNXMHSODDWRMHGRPDRMLYRWLQMLKUDQD
RYMHNDQLWDQHLQLVYDGOMLYLMLPRGVSR]QDMHGDLPDGRYROMQRQRYFD]D
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QDVWDWL
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YLHVWYDULSRHQDRSDNRSRLHQDRSDNRRQDNRMDHSURX]URLWLQDMYHX
WHWX%H]RE]LUDWRSRORQDRSDNRYMHURMDWQRHVHEDWRLQLWLLVSUDYQLP
.DGVHJUHNDRWNULMHD]DWLPLVSUDYLXVWDQRYLWHVHGDMH]DSUDYRQD
SRHWNXVYHELORWRQR1DNRQWRVHLVSRVWDYLGDMHLVSUDYNDELODSRJUHQD
ELWHQHPRJXHL]YRUQXYHOLLQXYUDWLWLXMHGQDGEX%H]RE]LUDNDNDYELR
GRELYHQLUH]XOWDWXYLMHNHVHQHWNRQDLVSUHPDQGDJDSRJUHQR
LQWHUSUHWLUDNULYRWYRULLOLYMHUXMHGDMHGRELYHQSUHPDQMHJRYRMRPLOMHQRM
WHRULML
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DGJRGNRMDPHKDQLNDQDSUDYD]DNDHWRHVHGRJRGLWLXQDMQHSRYROMQLMH
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ROL%RMLEODJRVORY]DVYRMSRVDRDOLQHPRM]DKWLMHYDWLLGDJDRQXLQL
1
DSUDYLWLSRVDRXPLUXMHVWGRELWDNYUHPHQD1HJDWLYQDRHNLYDQMDGDMX
QHJDWLYQHUH]XOWDWHXRVWDORPNDRLSR]LWLYQDRHNLYDQMD
3
RVDRMHYLHRGQRYFD3RVDRNRMLGRQRVLVDPRQRYDFQLMHGREDUSRVDR
3
RVWRMHWULYUVWHOMXGLRQLNRMLWLKRVMHGHLQHUDGHQLWDRQLNRMLJRYRUHR
UDGXLRQLNRMLUDGH
3
RVWRMLWHQGHQFLMDGDRVREDNRMDVHODNWRYLPDGRJXUDODGRXWMHFDMQRJ
SRORDMDVYHVYRMHYULMHPHSURYRGLQDVDVWDQFLPDLXSRWSLVLYDQMXWXLK
UH]XOWDWDUDGD
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ULMHLOLNDVQLMHPRUDVH]ELWLQDMJRULPRJXLVWLFDMRNROQRVWL
6
YHLGHQDRSDNRRGMHGQRP
6
YHWRSRLQMHORH]DYUDYDMRORLMH
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8YLMHNMHSDUWQHUWDMNRMLJULMHL
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6YDNRLPDSODQNRMLQHSDOL
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NRMDVHXSUDYLOXQHPRHEUDQLWL
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6DYSRVMHGMHSRVXHQRGVXGELQH
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1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
1
HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p
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LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
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DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
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8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p
$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
]DXVWDYLWL
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PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
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3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
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5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
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-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1
LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1
LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3
ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p
-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o
1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p
6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p
7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
7
UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7
UJRYLQDMHNRODYDUDQMD
p
1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
1
HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p
$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
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DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
p
'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
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.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
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8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p
$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
]DXVWDYLWL
5
D]YRMSUHWSRVWDYOMDVXSVWLWXFLMXOMXGVNLKPLLDL]QRMDVURERWLPDLVLYRP
PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
o
3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
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5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
p
-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1
LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1
LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3
ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p
-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o
1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p
6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p
7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
7
UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7
UJRYLQDMHNRODYDUDQMD
p
1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
1
HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p
$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
LPDOLMHSURILWDNRMHYHHXODJDQMHNUDHMHYULMHPHSURL]YRGQMHDSURILW
]DGRYROMDYDDNRMHVX]QDWQDXODJDQMDSRWUHEQRMHNUDWNRYULMHPMHMHGLQLFL
SURL]YRGDDSURILWMHYLVRN
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DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
p
'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
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.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
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8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
p
$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
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5
D]YRMSUHWSRVWDYOMDVXSVWLWXFLMXOMXGVNLKPLLDL]QRMDVURERWLPDLVLYRP
PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
o
3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
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5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
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-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1
LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1
LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3
ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p
-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
o
1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p
6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
p
7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
7
UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7
UJRYLQDMHNRODYDUDQMD
p
1DMYDQLMLSURL]YRGVYDNHWULQHSULYUHGHMHSRWURD
1
HVSRUQRMHGDLYLPRQDUDXQQHUD]YLMHQLKQDURGDGDQDDSUHYHOLND
SRWURQMDVPDQMXMHQMLKRYHPRJXQRVWLSRWURQMHMHUVHRQROLNRNROLNRPL
]DKWLMHYDPR]DVHEHQHPRHXLQLWLUDVSRORLYLP]DVYH
p
$NRMHPDORXODJDQMHGXHMHYULMHPHSURL]YRGQMHPDQMLMHEURM]DSRVOHQLK
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SURL]YRGDDSURILWMHYLVRN
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DGSURILWSRVWDQHJODYQLFLOMDQHRSHGREUROMXGLRQGDVXRWYRUHQDYUDWD
L]UDEOMLYDQMXLVRFLMDOQRMQHSUDYGL
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'REDUSURSDJDQGLVWPRHXYMHULWLLSRPRXLVWLQH
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.DGDSURSDGQHNXDYHOLNDDWRSRJDDSXQRRELQLKOMXGL
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8VYDNRPSURUDXQXVYDNDJUHNDNRMDVHPRHSRWNUDVWLWRHLXLQLWL
6YDNDJUHNDPDXNRMHPSURUDXQXYRGLWHNQDMYHRMWHWL
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$OLPDNDNYHELOHWHWHSRYH]DQHVWHKQLNLPQDSUHWNRPUD]YRMVHQHPRH
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PDWHULMRPRVWYDUHQXNUR]DGDSWLUDQXWHKQRORJLMX
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3UHLFDMHQDMYHDXGDOMHQRVWL]PHXGYLMXWRDND
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5HNODPDMHXPLMHHGDVHQDQLDQLJODYDDSRJRGLQRYDUND
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-HOLMHRYMHNNRMLQLWDQHULVNLUDNRMLMHVWDOQRQDRSUH]XGDVHQHXPLMHD
XELORWRNRMHJYDUOMLYDVUHDLOLRGQRVLOMXGLXQMHJRYRMRNROLQLQLNDGDQH
L]EDFHL]NRORWHLQH]UHOLMDOLQRVWRGXPMHWQLND"
1
LWNRQLNDGDQLMHSRVWLJDRQHWRYHOLNRDGDVHQLMHL]ORLRUL]LNX
1
LWDVHXLYRWXQHSRVWLHEH]QDSRUDVPMHORVWLGDVHSUHX]PHUL]LNLHVWR
SRQHWRSDWQMH
3
ULKYDDMUL]LNDOLYRGLUDXQDRVYRMLPPRJXQRVWLPDLSULOLNDPD
p
-DRYGMHVDPRVOXEXMHPDOLQHPLVOLP
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1HPDPQLWDSURWLYVWUXQMDND2QLHXYLMHNSRVWRMDWL8YLMHNHQD
SULPMHUSRVWRMDWLNLUXU]L3RWUHEQRMHVDPRVSULMHLWLGDVHQHXGUXHXNODVX
LOLNDVWXWMPRQRSROL]LUDMXVYRMXNRPSHWHQFLMXLL]QMHVWYRUHL]YRUPRL
p
6SRVREQRVWHIDSUHSR]QDMHVHSRQMHJRYRMVSRVREQRVWLGDSUHSR]QD
VSRVREQRVWLVYRMLKVXUDGQLND
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7UJRYFLVYHJVYLMHWDSULSDGDMXLVWRMUHOLJLML
7
UJRYLQDFLYLOL]LUDDOLLNYDULQDURGH
7
UJRYLQDMHNRODYDUDQMD
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6ORERGQRWULWHNRMHUDVSRUHXMHQDFLRQDOQLSULKRGMHQDUDYQRQHSUDYHGQR
$OLWDMHQHSUDYGDLVWRYUHPHQR]DGUXJHOMXGHSRWLFDMGDXRSHRVWYDUXMX
QDFLRQDOQLSULKRG.DGDQHELELORUD]OLNDXGRKRWNXWNRELVHWUXGLR
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9MHURYQLFLLPDMXERMHSDPHQMHRGGXQLND
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SRVWRMHH
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DGDYHLQDOMXGLXMHULMHQDSUHGDNPLVOLQDPDQMHSRVOD
1
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1
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6
SRGDQHPRHSDVWL/HLLGDOMH
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,QIRUPDFLMDQLMHYLHVWYDUUDXQDODWRMHQDLQLYRWD
1
DMEROMLL]YRULQIRUPDFLMDVXOMXGLNRMLVXREHDOLGDWRQHHGDOMHSULDWL
8
ELORNRMHPVNXSXSRGDWDNDRQDMSRGDWDNNRMLMHQDMRLJOHGQLMHLVSUDYDQ
EH]LNDNYHSRWUHEH]DSURYMHURPMHVWJUHND
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6YDNLGDOMQMLSURJUDPLULWHVHGRNQHLVSXQLVYHUDVSRORLYHPHPRULMH
6YHGRNSURJUDPQHSURYHGHXUDGXEDUHVWPMHVHFLQDMSRJXEQLMDJUHND
QHHVHRWNULWL$NRQRYLSURJUDPSRMDDGRGDWQLPOMXGLPDNDVQLWH
NRQDDQSURJUDP
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YDNLMHSURJUDPGREDUNDGMHXGREULPUXNDPD
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1
HNDGDVXOMXGLLPDOLPXLODVDGDLPDPRQRYLQVWYR
1
RYLQDUMHRYMHNNRMLMHSURPDLRVYRMH]YDQMH
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,QIRUPDFLMDQLMHYLHVWYDUUDXQDODWRMHQDLQLYRWD
1
DMEROMLL]YRULQIRUPDFLMDVXOMXGLNRMLVXREHDOLGDWRQHHGDOMHSULDWL
8
ELORNRMHPVNXSXSRGDWDNDRQDMSRGDWDNNRMLMHQDMRLJOHGQLMHLVSUDYDQ
EH]LNDNYHSRWUHEH]DSURYMHURPMHVWJUHND
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6YHGRNSURJUDPQHSURYHGHXUDGXEDUHVWPMHVHFLQDMSRJXEQLMDJUHND
QHHVHRWNULWL$NRQRYLSURJUDPSRMDDGRGDWQLPOMXGLPDNDVQLWH
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VHSUHGVWDYOMDFUQXNQMLJXREPDQMLYDQMDODNDMVWYDRYLQL]PDLLGHRORNH
PDQLSXODFLMH
3
RYLMHVWMHSXQDVDEODVQLKPRUDRGNRMLKVXQHNHSULURGQHDQHNHGMHOR
OMXGVNLKUXNX
3
RYLMHVWMHVDPRSRSLV]ORLQDLQHVUHD
3
RYLMHVWMHVYMHWORLVWLQH
3
RYLMHVWMH]ELUNDLQMHQLFDNRMHVXVHPRJOHL]EMHL
3
RYLMHVWQDVQHXLPXGURVWL
3
RYLMHVWQDVRSHQLWRVDPRREDYMHWDYDWRMHWRORDYODGDYLQD
3
RYLMHVWQHSR]QDMH]DGQMXULMH
3
RYLMHVWQHVWYDUDMXSXDQLPHFLLJHQHUDOLYHPDVH
.
DNRSRYLMHVWQDL]PMHQFHL]D]LYDJUR]XLVPLMHK
.
QMLHYQDSRYLMHVWMHSUDQMHQRJXVWDUFLPD
0
RGDELVHPRJORUHLGDMHNQMLHYQRVWQDMYMHURGRVWRMQLMDLQDMSRX]GDQLMD
SRYLMHVWQDURGD
0
XHQMHNODQMHORPDH7RMHSRYLMHVW3RYLMHVWMHNRVWXUQLFD1HWUXGLWHVH
GDXYLMHNGDLVSLWDWHRYXSURORVWQRLLNUYL6YMHWORWUHEDWUDLWLX
EXGXQRVWL
1
HNLOMXGLVPDWUDMXGDPDKDQMHVSRYLMHVQLPSUDYRPHVWRVOXLXJQMHWDYDQMX
GUXJLKQDURGD
2
VYMHWVNRMSRYLMHVWLVYHVHPRHUHLVYHWRPRHQDSDPHWSDVWLL
QDMSHUYHU]QLMHPXPXDOLVDPRMHGQRQHGDMHUD]XPQD
3
RYLMHVWRYMHDQVWYDWRMHMHGQDYHOLNDWUDJHGLMDXNRMRMVXQDMYHLMXQDFL
VYLMHVWLVDYMHVWSUDYGDL]DNRQLWRVWSOHPHQLWRVWLOMXEDY
3
RYLMHVWMHGLMDOHNWLNDERUEDL]PHXLGHRORJLMHLLGHMHLVWLQHL]PHXHOMHGD
VYRMLYRWL]PLMHQLPRLWURPRVWLWRJDLYRWD
3
RYLMHVWMHGRLVWDPDORYLHRGSRSLVD]ORLQDOXGRVWLLQHVUHDOMXGVNRJ
URGD
3
RYLMHVWMHGRND]DODGDRWSRUYMHUVNLKSROLWLNLKYRDQLMHPRJD]DXVWDYLWL
QRYHSRJOHGHQDSRULMHNORLYRWDQD]HPOMLLOLRQHNLPGUXJLPVRFLRORNLP
SUREOHPLPD1DVUHXGREDLQNYL]LFLMHMH]DQDPDDWH]DRQHGRGLUOMLYRVWL
GRJPLMHSURORVW]ERJRP
3
RYLMHVWMHNDWDVWURID2QDMHNULYRWYRULODYHOLNDQHSURORVWLRNRMLPDVH
VXPQMDRQDRVDNDXMHRQHEXGXH]DNRMHVHSULERMDYDP
3
RYLMHVWMHQDMRSDVQLMLSURL]YRGWRJDMHVWYRULODNHPLMDLQWHOHNWD
3
RYLMHVWMHRQRWRSRYMHVQLDULQDSUDYH1HRVSRUQRKLVWRULRJUDILMDVDPD]D
VHSUHGVWDYOMDFUQXNQMLJXREPDQMLYDQMDODNDMVWYDRYLQL]PDLLGHRORNH
PDQLSXODFLMH
3
RYLMHVWMHSXQDVDEODVQLKPRUDRGNRMLKVXQHNHSULURGQHDQHNHGMHOR
OMXGVNLKUXNX
3
RYLMHVWMHVDPRSRSLV]ORLQDLQHVUHD
3
RYLMHVWMHVYMHWORLVWLQH
3
RYLMHVWMH]ELUNDLQMHQLFDNRMHVXVHPRJOHL]EMHL
3
RYLMHVWQDVQHXLPXGURVWL
3
RYLMHVWQDVRSHQLWRVDPRREDYMHWDYDWRMHWRORDYODGDYLQD
3
RYLMHVWQHSR]QDMH]DGQMXULMH
3
RYLMHVWQHVWYDUDMXSXDQLPHFLLJHQHUDOLYHPDVH
3
RYLMHVWQLMHKHJHORYVNRQDVWDMDQMHRQDVHQHPRHXVSRUHGLWLVULMHNRPNRMD
SUHGVRERPQRVLGRJDDMHLQMLKRYHRVWDWNHLVWRPEU]LQRPLLVWLPVPMHURP
2QRWRQD]LYDPRSRYLMHXVDVWRMLVHEDXUD]QROLNRVWLVWUXMDQMD
3
RYLMHVWQLMHQLWDGUXJRQHVOLNDRVYDMDQMDL]UDEOMLYDQMDQDVLOMDL
SRGUHLYDQMD
3
RYLMHVWQLMHQLWDGUXJRQHJRMDGQRRJOHGDORQDLKYODVWLWLKEULJD
3
RYLMHVWVHSRSXWNDNYRJLGLRWDPHKDQLNLSRQDYOMD
3
RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3
RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3
RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3
RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3
RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6
WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6
YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6
YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7
DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7
NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8
LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=
DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
RYMHNSRGQRVLEH]WHWHVDPRRGUHHQXPMHUXNXOWXUH
HGLQLVPLVDR]DNXOWXUXMHVWLVSXQMHQMHRYMHNDNDRYUORSRVHEQHLQDGDUHQH
MHGLQVWYHQHLYRWLQMHGUXWYHQRJRVDPOMHQLND
2
.8/785,
o
6YDNLQHNXOWXUDQRYMHNMHNDULNDWXUDVDPRJDVHEH
p
RYMHNNRMLELPRJDRLYMHWLVDPEH]WXHOMXGVNHNXOWXUHWDNRVHPXQR
PRH]DPLVOLWLNDRLRYMHNNRMLELVDPVHEHVWYRULRNRMLELELRVDPVHEL
RFHPLPDWHURP
2
.8/785,
o
6YDNLQHNXOWXUDQRYMHNMHNDULNDWXUDVDPRJDVHEH
p
RYMHNNRMLELPRJDRLYMHWLVDPEH]WXHOMXGVNHNXOWXUHWDNRVHPXQR
PRH]DPLVOLWLNDRLRYMHNNRMLELVDPVHEHVWYRULRNRMLELELRVDPVHEL
RFHPLPDWHURP
RYMHNSRGQRVLEH]WHWHVDPRRGUHHQXPMHUXNXOWXUH
HGLQLVPLVDR]DNXOWXUXMHVWLVSXQMHQMHRYMHNDNDRYUORSRVHEQHLQDGDUHQH
MHGLQVWYHQHLYRWLQMHGUXWYHQRJRVDPOMHQLND
3
RYLMHVWQLMHKHJHORYVNRQDVWDMDQMHRQDVHQHPRHXVSRUHGLWLVULMHNRPNRMD
SUHGVRERPQRVLGRJDDMHLQMLKRYHRVWDWNHLVWRPEU]LQRPLLVWLPVPMHURP
2QRWRQD]LYDPRSRYLMHXVDVWRMLVHEDXUD]QROLNRVWLVWUXMDQMD
3
RYLMHVWQLMHQLWDGUXJRQHVOLNDRVYDMDQMDL]UDEOMLYDQMDQDVLOMDL
SRGUHLYDQMD
3
RYLMHVWQLMHQLWDGUXJRQHJRMDGQRRJOHGDORQDLKYODVWLWLKEULJD
3
RYLMHVWVHSRSXWNDNYRJLGLRWDPHKDQLNLSRQDYOMD
3
RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3
RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3
RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3
RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3
RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6
WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6
YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6
YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7
DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7
NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8
LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=
DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
3
RYLMHVWQLMHKHJHORYVNRQDVWDMDQMHRQDVHQHPRHXVSRUHGLWLVULMHNRPNRMD
SUHGVRERPQRVLGRJDDMHLQMLKRYHRVWDWNHLVWRPEU]LQRPLLVWLPVPMHURP
2QRWRQD]LYDPRSRYLMHXVDVWRMLVHEDXUD]QROLNRVWLVWUXMDQMD
3
RYLMHVWQLMHQLWDGUXJRQHVOLNDRVYDMDQMDL]UDEOMLYDQMDQDVLOMDL
SRGUHLYDQMD
3
RYLMHVWQLMHQLWDGUXJRQHJRMDGQRRJOHGDORQDLKYODVWLWLKEULJD
3
RYLMHVWVHSRSXWNDNYRJLGLRWDPHKDQLNLSRQDYOMD
3
RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3
RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3
RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3
RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3
RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6
WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6
YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6
YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7
DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7
NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8
LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=
DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
RYMHNSRGQRVLEH]WHWHVDPRRGUHHQXPMHUXNXOWXUH
HGLQLVPLVDR]DNXOWXUXMHVWLVSXQMHQMHRYMHNDNDRYUORSRVHEQHLQDGDUHQH
MHGLQVWYHQHLYRWLQMHGUXWYHQRJRVDPOMHQLND
2
.8/785,
o
6YDNLQHNXOWXUDQRYMHNMHNDULNDWXUDVDPRJDVHEH
p
RYMHNNRMLELPRJDRLYMHWLVDPEH]WXHOMXGVNHNXOWXUHWDNRVHPXQR
PRH]DPLVOLWLNDRLRYMHNNRMLELVDPVHEHVWYRULRNRMLELELRVDPVHEL
RFHPLPDWHURP
2
.8/785,
o
6YDNLQHNXOWXUDQRYMHNMHNDULNDWXUDVDPRJDVHEH
p
RYMHNNRMLELPRJDRLYMHWLVDPEH]WXHOMXGVNHNXOWXUHWDNRVHPXQR
PRH]DPLVOLWLNDRLRYMHNNRMLELVDPVHEHVWYRULRNRMLELELRVDPVHEL
RFHPLPDWHURP
RYMHNSRGQRVLEH]WHWHVDPRRGUHHQXPMHUXNXOWXUH
HGLQLVPLVDR]DNXOWXUXMHVWLVSXQMHQMHRYMHNDNDRYUORSRVHEQHLQDGDUHQH
MHGLQVWYHQHLYRWLQMHGUXWYHQRJRVDPOMHQLND
3
RYLMHVWQLMHKHJHORYVNRQDVWDMDQMHRQDVHQHPRHXVSRUHGLWLVULMHNRPNRMD
SUHGVRERPQRVLGRJDDMHLQMLKRYHRVWDWNHLVWRPEU]LQRPLLVWLPVPMHURP
2QRWRQD]LYDPRSRYLMHXVDVWRMLVHEDXUD]QROLNRVWLVWUXMDQMD
3
RYLMHVWQLMHQLWDGUXJRQHVOLNDRVYDMDQMDL]UDEOMLYDQMDQDVLOMDL
SRGUHLYDQMD
3
RYLMHVWQLMHQLWDGUXJRQHJRMDGQRRJOHGDORQDLKYODVWLWLKEULJD
3
RYLMHVWVHSRSXWNDNYRJLGLRWDPHKDQLNLSRQDYOMD
3
RYLMHVWVORERGHMHVWSRYLMHVWSURWXUMHMD
3
RYLMHVWVYLMHWDMHQDSUHGRYDQMHXVYLMHVWLRVORERGL
3
RYLMHVWVYLMHWDMHVDPRELRJUDILMDYHOLNLKOMXGL
3
RYMHVQLDUMHXQDWUDJRNUHQXWSURURN3RYMHVQLDULVXUDNRYLPHX
DNDGHPLFLPD2QLXQDWUDNHLGXQDSULMHG
3
RYMHVQLDUL]QDMXNROLNRVHMXQDNLKGMHODWHPHOMLQDQHGRVWDWNXDOWHUQDWLYD
6
WRJDSRYLMHVQDLVWLQDQDQHNLQDLQVOLLREODFLPDNRMLVHWHNXGDOMLQL
REOLNXMX
6
YMHWVNDMHSRYLMHVWEHVFLOMQROXWDQMHQL]SRUD]DLUD]RDUHQMD
6
YMHWVNDMHSRYLMHVW]ELURQRJDWRVHPRJORVSULMHLWL
7
DPRJGMHSUHVWDMHSRYLMHVWSRLQMXOHJHQGH
7
NRHOLSURVXGLWLVNXHQRVWVYRMHGRPRYLQHQHNDSXWXMH7NRHOLSURVXGLWL
VNXHQRVWVYRJYUHPHQDQHNDVWXGLUDSRYLMHVW
8
LVNXVWYRSRYLMHVWLVSDGDL]DERUDYQRVWQDVSUDPLVNXVWYD
=
DGDDMHSRYLMHVWLGDSULNDHSRMDYOMLYDQMHWRMHVWSRVWHSHQRVWYDUDQMHELD
LMDHSOHPHQLWDRVWYDUHQMDLXDVQHJUR]RWHELWLSUHGPHWRPQDHJD
JODYQRJD]DGDWND7UDJWRJDMHWRVWYRUHQMHPRJORRVWDYLWLQDGMHYLDQVNRP
SODQHWXWDNRERJDWLPREOLFLPDLYRWDELRMHMHGYD]QDWQLMLQRWRJDRVWDYOMD
]HFNDGSURWULOLYDGRP
.
DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
.
XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.
XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.
XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
3
LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
3
LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3
LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
.
XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
1
DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
.
XOWXUDVOXLGUXWYXNDR]DWLWD
.
XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.
XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.
XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
8
QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
8
WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
.
DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
p
'REURPSLVFXQHWUHEDRGYMHWQLND
S
LVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
2
.1-,(91267,
8
VSRQMHNXOWXUHSRODJDQSDGVWUP
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
8
VSRQMHNXOWXUHSRODJDQSDGVWUP
8
WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
2
.1-,(91267,
8
QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
S
LVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
p
'REURPSLVFXQHWUHEDRGYMHWQLND
.
DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
1
DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
3
LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
3
LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3
LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
.
XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
.
XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.
XOWXUDVOXLGUXWYXNDR]DWLWD
.
XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.
XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
.
XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
.
XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.
XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.
DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
.
DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
.
XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.
XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.
XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
3
LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
3
LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3
LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
.
XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
1
DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
.
XOWXUDVOXLGUXWYXNDR]DWLWD
.
XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.
XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.
XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
8
QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
8
WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
.
DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
p
'REURPSLVFXQHWUHEDRGYMHWQLND
S
LVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
2
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8
VSRQMHNXOWXUHSRODJDQSDGVWUP
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
LYDNXOWXUDREXKYDDVDYLYRW6YHWRLYRWVWYDUDUDGLLYRWDWRMH
NXOWXUD
8
VSRQMHNXOWXUHSRODJDQSDGVWUP
8
WYRUHYLQLVDPHNXOWXUHLPDVWUDQLKSXNRWLQD
2
.1-,(91267,
8
QDMEROMHPVOXDMXMHNXOWXUDXSXWD]DKDUPRQL]LUDQMHQDLKSRWUHED
S
LVDFWHNVWSLVDQMHNQMLHYQLNVDWLUDGLOHWDQWSMHVQLNSRH]LMD
OLWHUDWXUDNQMLJDSULMHYRGLDXWRELRJUDILMDNULWLDUNULWLNDL]GDYD
p
'REURPSLVFXQHWUHEDRGYMHWQLND
.
DGDSLVFXSRQHVWDQHGDKDUHHQLFHQHHSRVWDWLNUDHYHGXH
1
DMYHLMHXVSMHKSLVFDDNRSRWLHQDUD]PLOMDQMHRQHNRMLVXVSRVREQLGD
UD]PLOMDMX
3
LVDFELWUHEDRVWYDUDWLQHWRHELWLWDNRQDSLVDQRGDPRHSRVWDWLGLR
LVNXVWDYDQMHJRYLKLWDODFD
3
LVDFMHXYLMHNL]YDQ]DNRQDXVYLPGUXWYLPDLSRGELORNRMLPLGHRORNLP
]QDNRP2QMHYMHLWLQH]DGRYROMQLNYMHQLRSRUEHQMDN8SLWQRMHWDNYR
JOHGLWH2VLPWRJDSRVWRMHLLGHRORNLSLVFLLOLRSHUDWHULVXVWDYDSD
3
LVDFQDMYHLGLRVYRJDYUHPHQDSURYHGHXLWDQMXGDELPRJDRSLVDWL
RYMHNSUHYUQHSRODNQMLQLFHGDELQDSLVDRMHGQXNQMLJX
.
XOWXUHVHQLNDGDQHUD]YLMDMXDNXPXODFLMRPWUDGLFLRQDOQLKYULMHGQRVWL
SREMHGDXYLMHNSULSDGDRQLPNRMLVHQDVWRMHRVORERGLWLWHUHWDWUDGLFLMHSUHPD
QRYRPSRQDDQMXGUXWYD
.
XOWXUD]DKWLMHYDGDVHOMHSRWDXGUXLVLVWLQRP
.
XOWXUDVOXLGUXWYXNDR]DWLWD
.
XOWXUDQLMHQDGRPMHVWDNQHJRNOMXLYRWD
.
XOWXUDPRHL]UDVWLLSURFYMHWDWLVDPRL]LYRWD
.
XOWXUDNDRQDLQLYOMHQMDMHPRGDQDMYMHURGRVWRMQLMDSROLWLND
.
XOWXUDMHGQHQDFLMHMHRJOHGDORXNRMHPVHRGUD]XMHQMH]LQDVYLMHVW
YMHURYDQMHLWUDGLFLMD8NUDWNRWRMHNOMXSRPRXNRMHJDVHPRJXRWYRULWL
YUDWDVYLMHVWLMHGQRJQDURGDLQMHJRYLKLQVWLWXFLMD
.
XOWXUDMHRQRWRRVWDQHNDGDVHVYH]DERUDYL
.
DGQHNDNXOWXUDLVFUSL]HPOMDQHVRNRYHWUHEDMHPLMHQMDWL
3
LVDFQLMHVWURM]DSURL]YRGQMX]DQLPOMLYLKSULDRQMHLYRYMHNNRMLRVMHD
SDWQMHEOLQMLKNDRVYRMXSDWQMXSUREOHPHGUXJLKOMXGLNDRVYRMRVREQL
SUREOHP
7
HRUHWVNLSLVDFGREUHNQMLJHWUHEDRELRVWDWLDQRQLPDQMHUGLYOMHQMHSULSDGD
GMHOXDQHSLVFX
9
HLQDSLVDFDVWYDUDMXULMHLDOLQHLPLVOL
o
7HNVWQLMHVDYUHQNDGDVHQLWDYLHQHPRHGRGDWLYHNDGDVHQLWDYLH
QHPRHL]RVWDYLWL
p
3LVDWLPLVOLMHVYDNDNRELOMHQHJRVDPRPLVOLWLPLVOL
/
DNRQDSLVDQRDWHNRLWDQRLREUDWQR
2
ORYRMHYMHUQLSUDWLODFRORYNHRYMHNQHPRHELWLQHVUHWDQGRNSLH
NQMLJX
RYMHNXMHODNHSLVDWLOLMHSRQHJRVHL]UDDYDWLWRQR
'
REUDVHNQMLJDSLHL]VUFD
.
DGDQHELKSLVDRMRELKYLHSRYUHLYDRGUXJH0RHQHWNRPLVOLWLNULYRD
SLVDWLVDYUHQRLVWRWDNRNDRWRPRHPLVOLWLLVSUDYQRXQXWDUMHGQRJ
NRQYHQFLRQDOQRJVLVWHPDDSLVDWLYHRPDVODER
2
ORYRMHXVYLMHWXL]PLMHQLORYLHVWYDULQHJR]ODWRDXVODJDUVNRPVDQGXNX
YLHQHJRXSXFL
2
QRWRVHXVPHQRL]UHNQHPRUDELWLSRVYHHQRVDGDQMRVWLMHGQRP
WUHQXWNXRQRWRVHQDSLHQHNDMHQDPLMHQMHQRGDOMLQLEXGXQRVWL
3
LVDQMHMHNQMLJDMHGLQR]ORGMHORJGMHVHSRLQLWHOMWUXGLRVWDYLWLWUDJRYH
3
LVDQMHVHSRQHNDG]ORXSRWUHEOMDYDXIXQNFLMLSURSDJDQGHDXFLOMXUD]DUDQMD
NULWLNRJPLOMHQMDRQRVOXL]DVWYDUDQMHREUD]DFDSRGUHLYDQMDXPDL
QDLQDQMLKRYRJWUDMQRJXVSDYOMLYDQMD]DJOXSOMLYDQMDLVWYDUDQMDRYLVQRVWLWH
QDNUDMXJXELWNDVSRVREQRVWLSRYMHUHQMDXYODVWLWHRLLPRVXHQMD
3
LVDWLMHOLMHSRMHUXVHELVDGULREMHUDGRVWLVDPRJRYRULWLLJRYRULWL
PQRWYX
3
LVDWL]QDLVXGLWLVDPRPHVHEL
3
LWDVHRYMHNNDGDYHSLHNRPHSLH"
6
SLVDQMHPNRPXQLNDFLMDVHPRHRVORERGLWLYUHPHQDLPLQXORLVNXVWYR
VYDNHLQGLYLGXHVHQDJRPLODYDXNROHNWLYQXPHPRULMX6DSRMDYRP
HOHNWURQLNHVDPRJXQRXGDVHVDXYDMXVOLNHL]YXFLGDVHSUHQHVXX
LVWRPWUHQXWNXQDELORNRMXWRNX]HPDOMVNHNXJOHVYDNRRJUDQLHQMH
YUHPHQDLSURVWRUDLH]DYD
7
DNRMHMHGQRVWDYQRQDSLVDWLVYRMHXVSRPHQHDNRVHQHPDGREURSDPHQMH
3
LVDFQLMHVWURM]DSURL]YRGQMX]DQLPOMLYLKSULDRQMHLYRYMHNNRMLRVMHD
SDWQMHEOLQMLKNDRVYRMXSDWQMXSUREOHPHGUXJLKOMXGLNDRVYRMRVREQL
SUREOHP
7
HRUHWVNLSLVDFGREUHNQMLJHWUHEDRELRVWDWLDQRQLPDQMHUGLYOMHQMHSULSDGD
GMHOXDQHSLVFX
9
HLQDSLVDFDVWYDUDMXULMHLDOLQHLPLVOL
o
7HNVWQLMHVDYUHQNDGDVHQLWDYLHQHPRHGRGDWLYHNDGDVHQLWDYLH
QHPRHL]RVWDYLWL
p
3LVDWLPLVOLMHVYDNDNRELOMHQHJRVDPRPLVOLWLPLVOL
/
DNRQDSLVDQRDWHNRLWDQRLREUDWQR
2
ORYRMHYMHUQLSUDWLODFRORYNHRYMHNQHPRHELWLQHVUHWDQGRNSLH
NQMLJX
RYMHNXMHODNHSLVDWLOLMHSRQHJRVHL]UDDYDWLWRQR
'
REUDVHNQMLJDSLHL]VUFD
.
DGDQHELKSLVDRMRELKYLHSRYUHLYDRGUXJH0RHQHWNRPLVOLWLNULYRD
SLVDWLVDYUHQRLVWRWDNRNDRWRPRHPLVOLWLLVSUDYQRXQXWDUMHGQRJ
NRQYHQFLRQDOQRJVLVWHPDDSLVDWLYHRPDVODER
2
ORYRMHXVYLMHWXL]PLMHQLORYLHVWYDULQHJR]ODWRDXVODJDUVNRPVDQGXNX
YLHQHJRXSXFL
2
QRWRVHXVPHQRL]UHNQHPRUDELWLSRVYHHQRVDGDQMRVWLMHGQRP
WUHQXWNXRQRWRVHQDSLHQHNDMHQDPLMHQMHQRGDOMLQLEXGXQRVWL
3
LVDQMHMHNQMLJDMHGLQR]ORGMHORJGMHVHSRLQLWHOMWUXGLRVWDYLWLWUDJRYH
3
LVDQMHVHSRQHNDG]ORXSRWUHEOMDYDXIXQNFLMLSURSDJDQGHDXFLOMXUD]DUDQMD
NULWLNRJPLOMHQMDRQRVOXL]DVWYDUDQMHREUD]DFDSRGUHLYDQMDXPDL
QDLQDQMLKRYRJWUDMQRJXVSDYOMLYDQMD]DJOXSOMLYDQMDLVWYDUDQMDRYLVQRVWLWH
QDNUDMXJXELWNDVSRVREQRVWLSRYMHUHQMDXYODVWLWHRLLPRVXHQMD
3
LVDWLMHOLMHSRMHUXVHELVDGULREMHUDGRVWLVDPRJRYRULWLLJRYRULWL
PQRWYX
3
LVDWL]QDLVXGLWLVDPRPHVHEL
3
LWDVHRYMHNNDGDYHSLHNRPHSLH"
6
SLVDQMHPNRPXQLNDFLMDVHPRHRVORERGLWLYUHPHQDLPLQXORLVNXVWYR
VYDNHLQGLYLGXHVHQDJRPLODYDXNROHNWLYQXPHPRULMX6DSRMDYRP
HOHNWURQLNHVDPRJXQRXGDVHVDXYDMXVOLNHL]YXFLGDVHSUHQHVXX
LVWRPWUHQXWNXQDELORNRMXWRNX]HPDOMVNHNXJOHVYDNRRJUDQLHQMH
YUHPHQDLSURVWRUDLH]DYD
7
DNRMHMHGQRVWDYQRQDSLVDWLVYRMHXVSRPHQHDNRVHQHPDGREURSDPHQMH
3
LVDFQLMHVWURM]DSURL]YRGQMX]DQLPOMLYLKSULDRQMHLYRYMHNNRMLRVMHD
SDWQMHEOLQMLKNDRVYRMXSDWQMXSUREOHPHGUXJLKOMXGLNDRVYRMRVREQL
SUREOHP
7
HRUHWVNLSLVDFGREUHNQMLJHWUHEDRELRVWDWLDQRQLPDQMHUGLYOMHQMHSULSDGD
GMHOXDQHSLVFX
9
HLQDSLVDFDVWYDUDMXULMHLDOLQHLPLVOL
o
7HNVWQLMHVDYUHQNDGDVHQLWDYLHQHPRHGRGDWLYHNDGDVHQLWDYLH
QHPRHL]RVWDYLWL
p
3LVDWLPLVOLMHVYDNDNRELOMHQHJRVDPRPLVOLWLPLVOL
/
DNRQDSLVDQRDWHNRLWDQRLREUDWQR
2
ORYRMHYMHUQLSUDWLODFRORYNHRYMHNQHPRHELWLQHVUHWDQGRNSLH
NQMLJX
RYMHNXMHODNHSLVDWLOLMHSRQHJRVHL]UDDYDWLWRQR
'
REUDVHNQMLJDSLHL]VUFD
.
DGDQHELKSLVDRMRELKYLHSRYUHLYDRGUXJH0RHQHWNRPLVOLWLNULYRD
SLVDWLVDYUHQRLVWRWDNRNDRWRPRHPLVOLWLLVSUDYQRXQXWDUMHGQRJ
NRQYHQFLRQDOQRJVLVWHPDDSLVDWLYHRPDVODER
2
ORYRMHXVYLMHWXL]PLMHQLORYLHVWYDULQHJR]ODWRDXVODJDUVNRPVDQGXNX
YLHQHJRXSXFL
2
QRWRVHXVPHQRL]UHNQHPRUDELWLSRVYHHQRVDGDQMRVWLMHGQRP
WUHQXWNXRQRWRVHQDSLHQHNDMHQDPLMHQMHQRGDOMLQLEXGXQRVWL
3
LVDQMHMHNQMLJDMHGLQR]ORGMHORJGMHVHSRLQLWHOMWUXGLRVWDYLWLWUDJRYH
3
LVDQMHVHSRQHNDG]ORXSRWUHEOMDYDXIXQNFLMLSURSDJDQGHDXFLOMXUD]DUDQMD
NULWLNRJPLOMHQMDRQRVOXL]DVWYDUDQMHREUD]DFDSRGUHLYDQMDXPDL
QDLQDQMLKRYRJWUDMQRJXVSDYOMLYDQMD]DJOXSOMLYDQMDLVWYDUDQMDRYLVQRVWLWH
QDNUDMXJXELWNDVSRVREQRVWLSRYMHUHQMDXYODVWLWHRLLPRVXHQMD
3
LVDWLMHOLMHSRMHUXVHELVDGULREMHUDGRVWLVDPRJRYRULWLLJRYRULWL
PQRWYX
3
LVDWL]QDLVXGLWLVDPRPHVHEL
3
LWDVHRYMHNNDGDYHSLHNRPHSLH"
6
SLVDQMHPNRPXQLNDFLMDVHPRHRVORERGLWLYUHPHQDLPLQXORLVNXVWYR
VYDNHLQGLYLGXHVHQDJRPLODYDXNROHNWLYQXPHPRULMX6DSRMDYRP
HOHNWURQLNHVDPRJXQRXGDVHVDXYDMXVOLNHL]YXFLGDVHSUHQHVXX
LVWRPWUHQXWNXQDELORNRMXWRNX]HPDOMVNHNXJOHVYDNRRJUDQLHQMH
YUHPHQDLSURVWRUDLH]DYD
7
DNRMHMHGQRVWDYQRQDSLVDWLVYRMHXVSRPHQHDNRVHQHPDGREURSDPHQMH
3
LVDFQLMHVWURM]DSURL]YRGQMX]DQLPOMLYLKSULDRQMHLYRYMHNNRMLRVMHD
SDWQMHEOLQMLKNDRVYRMXSDWQMXSUREOHPHGUXJLKOMXGLNDRVYRMRVREQL
SUREOHP
7
HRUHWVNLSLVDFGREUHNQMLJHWUHEDRELRVWDWLDQRQLPDQMHUGLYOMHQMHSULSDGD
GMHOXDQHSLVFX
9
HLQDSLVDFDVWYDUDMXULMHLDOLQHLPLVOL
o
7HNVWQLMHVDYUHQNDGDVHQLWDYLHQHPRHGRGDWLYHNDGDVHQLWDYLH
QHPRHL]RVWDYLWL
p
3LVDWLPLVOLMHVYDNDNRELOMHQHJRVDPRPLVOLWLPLVOL
/
DNRQDSLVDQRDWHNRLWDQRLREUDWQR
2
ORYRMHYMHUQLSUDWLODFRORYNHRYMHNQHPRHELWLQHVUHWDQGRNSLH
NQMLJX
RYMHNXMHODNHSLVDWLOLMHSRQHJRVHL]UDDYDWLWRQR
'
REUDVHNQMLJDSLHL]VUFD
.
DGDQHELKSLVDRMRELKYLHSRYUHLYDRGUXJH0RHQHWNRPLVOLWLNULYRD
SLVDWLVDYUHQRLVWRWDNRNDRWRPRHPLVOLWLLVSUDYQRXQXWDUMHGQRJ
NRQYHQFLRQDOQRJVLVWHPDDSLVDWLYHRPDVODER
2
ORYRMHXVYLMHWXL]PLMHQLORYLHVWYDULQHJR]ODWRDXVODJDUVNRPVDQGXNX
YLHQHJRXSXFL
2
QRWRVHXVPHQRL]UHNQHPRUDELWLSRVYHHQRVDGDQMRVWLMHGQRP
WUHQXWNXRQRWRVHQDSLHQHNDMHQDPLMHQMHQRGDOMLQLEXGXQRVWL
3
LVDQMHMHNQMLJDMHGLQR]ORGMHORJGMHVHSRLQLWHOMWUXGLRVWDYLWLWUDJRYH
3
LVDQMHVHSRQHNDG]ORXSRWUHEOMDYDXIXQNFLMLSURSDJDQGHDXFLOMXUD]DUDQMD
NULWLNRJPLOMHQMDRQRVOXL]DVWYDUDQMHREUD]DFDSRGUHLYDQMDXPDL
QDLQDQMLKRYRJWUDMQRJXVSDYOMLYDQMD]DJOXSOMLYDQMDLVWYDUDQMDRYLVQRVWLWH
QDNUDMXJXELWNDVSRVREQRVWLSRYMHUHQMDXYODVWLWHRLLPRVXHQMD
3
LVDWLMHOLMHSRMHUXVHELVDGULREMHUDGRVWLVDPRJRYRULWLLJRYRULWL
PQRWYX
3
LVDWL]QDLVXGLWLVDPRPHVHEL
3
LWDVHRYMHNNDGDYHSLHNRPHSLH"
6
SLVDQMHPNRPXQLNDFLMDVHPRHRVORERGLWLYUHPHQDLPLQXORLVNXVWYR
VYDNHLQGLYLGXHVHQDJRPLODYDXNROHNWLYQXPHPRULMX6DSRMDYRP
HOHNWURQLNHVDPRJXQRXGDVHVDXYDMXVOLNHL]YXFLGDVHSUHQHVXX
LVWRPWUHQXWNXQDELORNRMXWRNX]HPDOMVNHNXJOHVYDNRRJUDQLHQMH
YUHPHQDLSURVWRUDLH]DYD
7
DNRMHMHGQRVWDYQRQDSLVDWLVYRMHXVSRPHQHDNRVHQHPDGREURSDPHQMH
6
UHWQLL]DGRYROMQLOMXGLQHSLXQLNDNRLOLYHRPDNUDWNR
=
DSLVXMSHURLWLQWDSOXJRYLVXGXKD
$
NRKRHSLVDWL]DVYDYUHPHQDEXGLNUDWDN
p
$QJDLUDQNQMLHYQLNYMHUXMHGDMHOLWHUDWXUDLVWLQLWRXWRLWHDNRWDNR
QHWRMRXRSHSRVWRML
,
VWLQLWLNQMLHYQLFLVXJULQMDVDYMHVWLRYMHDQVWYD
.
QMLHYQLNPRUD]QDWLRWYRUHQRJRYRULWLRLQMHQLFDPDLVWLQXPDNDNRJRUND
RQDELOD
0
LVOLPGDMHNQMLHYQLNW]YVORERGQLNQMLHYQLNMHGQDRGSRVOMHGQMLKXWYUGD
VORERGH
3
UYRWRSUDYLNQMLHYQLNLQLMHVXPQMDWLXYODVWLWXHJ]LVWHQFLMX
p
)LQDVDWLUDMHQHVSRUQRRQDLMDMHSRUXJDSRYH]DQDVWDNRPDOR]OREHLV
WROLNRXYMHUHQMDGDQDVPMHKWMHUDLRQHQDNRMHVHRGQRVL
6
DWLUDPRUDLVNRSDWLWRMHSDWHWLND]DNRSDOD6DWLUDQLMHQHSULMDWHOMYUORJ
VYLMHWDYH]DKWMHY]DLVWLP
6
DWLULDUMHSRYULMHHQLGHDOLVWRQHOLGREDUVYLMHWDOLVYLMHWMHORLVDGDVH
RQERULSURWLYORHJD
6
DWLULDUQLMHVLJXUDQ]DVYRMLYRWMHUGDMHLVWLQXQDYLGMHOR
o
%LWLGLOHWDQW]QDLELWLQHGRVWRMDQVYRMLK]DPLVOLDOLSRQRVDQQDQMLK
p
$NRSMHVQLNHOLGMHORYDWLSROLWLNLPRUDVHSUHGDWLQHNRMVWUDQFLDLPWR
XLQLL]JXEOMHQMHNDRSMHVQLN
1
DLQDMEROMLLQWXLWLYQLGLMDJQRVWLDULSMHVQLFLRGXYLMHNVXXND]LYDOLQDWR
GDMHRYMHNGXHYQREROHVWDQLGDMHWRRGXYLMHNELRDOLDQWURSROR]L
SVLKLMDWULLLVWUDLYDLHYROXFLMHSMHVQLNHQHVKYDDMXR]ELOMQRWHQDGDOMH
LJQRULUDMXLQGLFLMHNRMHLPJOHGDMXXOLFH
1
HEHVNHHVHVYMHWLOMNHXJDVLWLVSRVOMHGQMLPSMHVQLNRP
1
LWNRQLMHELRYHOLNLSMHVQLNDGDQLMHELRYHOLNLILOR]RI
3
MHVQLFLGRSLUXJGMHVXQDQH]UDNHQHPRJX
3
MHVQLFLVXXHQMHXVYLMHWX
3
MHVQLFLVXSURURFLNRMLQDPSULDMXRPRJXHP
3
MHVQLFLPDMHWRWDGRSXWHQR
3
MHVQLNDGMHODQHSREROMDYDMXDOLLQHQHWRSXQRELWQLMHRQDPLMHQMDMX
3
MHVQLNDGMHODVWYDUDMXPDJLQLSURVWRUXNRMHPVHVSDMDLQDHQHVSRMLYRD
QHPRJXHSRVWDMHPRJXH
3
MHVQLNDGMHODVXXYLMHNVDPRHNVSHGLFLMD]DLVWLQRP
6
UHWQLL]DGRYROMQLOMXGLQHSLXQLNDNRLOLYHRPDNUDWNR
=
DSLVXMSHURLWLQWDSOXJRYLVXGXKD
$
NRKRHSLVDWL]DVYDYUHPHQDEXGLNUDWDN
p
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QHWRMRXRSHSRVWRML
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VWLQLWLNQMLHYQLFLVXJULQMDVDYMHVWLRYMHDQVWYD
.
QMLHYQLNPRUD]QDWLRWYRUHQRJRYRULWLRLQMHQLFDPDLVWLQXPDNDNRJRUND
RQDELOD
0
LVOLPGDMHNQMLHYQLNW]YVORERGQLNQMLHYQLNMHGQDRGSRVOMHGQMLKXWYUGD
VORERGH
3
UYRWRSUDYLNQMLHYQLNLQLMHVXPQMDWLXYODVWLWXHJ]LVWHQFLMX
p
)LQDVDWLUDMHQHVSRUQRRQDLMDMHSRUXJDSRYH]DQDVWDNRPDOR]OREHLV
WROLNRXYMHUHQMDGDQDVPMHKWMHUDLRQHQDNRMHVHRGQRVL
6
DWLUDPRUDLVNRSDWLWRMHSDWHWLND]DNRSDOD6DWLUDQLMHQHSULMDWHOMYUORJ
VYLMHWDYH]DKWMHY]DLVWLP
6
DWLULDUMHSRYULMHHQLGHDOLVWRQHOLGREDUVYLMHWDOLVYLMHWMHORLVDGDVH
RQERULSURWLYORHJD
6
DWLULDUQLMHVLJXUDQ]DVYRMLYRWMHUGDMHLVWLQXQDYLGMHOR
o
%LWLGLOHWDQW]QDLELWLQHGRVWRMDQVYRMLK]DPLVOLDOLSRQRVDQQDQMLK
p
$NRSMHVQLNHOLGMHORYDWLSROLWLNLPRUDVHSUHGDWLQHNRMVWUDQFLDLPWR
XLQLL]JXEOMHQMHNDRSMHVQLN
1
DLQDMEROMLLQWXLWLYQLGLMDJQRVWLDULSMHVQLFLRGXYLMHNVXXND]LYDOLQDWR
GDMHRYMHNGXHYQREROHVWDQLGDMHWRRGXYLMHNELRDOLDQWURSROR]L
SVLKLMDWULLLVWUDLYDLHYROXFLMHSMHVQLNHQHVKYDDMXR]ELOMQRWHQDGDOMH
LJQRULUDMXLQGLFLMHNRMHLPJOHGDMXXOLFH
1
HEHVNHHVHVYMHWLOMNHXJDVLWLVSRVOMHGQMLPSMHVQLNRP
1
LWNRQLMHELRYHOLNLSMHVQLNDGDQLMHELRYHOLNLILOR]RI
3
MHVQLFLGRSLUXJGMHVXQDQH]UDNHQHPRJX
3
MHVQLFLVXXHQMHXVYLMHWX
3
MHVQLFLVXSURURFLNRMLQDPSULDMXRPRJXHP
3
MHVQLFLPDMHWRWDGRSXWHQR
3
MHVQLNDGMHODQHSREROMDYDMXDOLLQHQHWRSXQRELWQLMHRQDPLMHQMDMX
3
MHVQLNDGMHODVWYDUDMXPDJLQLSURVWRUXNRMHPVHVSDMDLQDHQHVSRMLYRD
QHPRJXHSRVWDMHPRJXH
3
MHVQLNDGMHODVXXYLMHNVDPRHNVSHGLFLMD]DLVWLQRP
6
UHWQLL]DGRYROMQLOMXGLQHSLXQLNDNRLOLYHRPDNUDWNR
=
DSLVXMSHURLWLQWDSOXJRYLVXGXKD
$
NRKRHSLVDWL]DVYDYUHPHQDEXGLNUDWDN
p
$QJDLUDQNQMLHYQLNYMHUXMHGDMHOLWHUDWXUDLVWLQLWRXWRLWHDNRWDNR
QHWRMRXRSHSRVWRML
,
VWLQLWLNQMLHYQLFLVXJULQMDVDYMHVWLRYMHDQVWYD
.
QMLHYQLNPRUD]QDWLRWYRUHQRJRYRULWLRLQMHQLFDPDLVWLQXPDNDNRJRUND
RQDELOD
0
LVOLPGDMHNQMLHYQLNW]YVORERGQLNQMLHYQLNMHGQDRGSRVOMHGQMLKXWYUGD
VORERGH
3
UYRWRSUDYLNQMLHYQLNLQLMHVXPQMDWLXYODVWLWXHJ]LVWHQFLMX
p
)LQDVDWLUDMHQHVSRUQRRQDLMDMHSRUXJDSRYH]DQDVWDNRPDOR]OREHLV
WROLNRXYMHUHQMDGDQDVPMHKWMHUDLRQHQDNRMHVHRGQRVL
6
DWLUDPRUDLVNRSDWLWRMHSDWHWLND]DNRSDOD6DWLUDQLMHQHSULMDWHOMYUORJ
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GDURYLWRVWQLMHXL]UDYQRPRGQRVXQLVQMHJRYRPEROHXQLVQMHJRYLP
]GUDYOMHP%ROHVWPRHQMHJRYHVLOHQDSHWLLXVPMHULWLSUHPDQHNRP
RGUHHQRPFLOMXDOLEROHVWQLMHL]YRUQMHJRYHVWYDUDODNHPRLEDNDRQL
GRLYOMDMOMXEDYLNRMLPXGDMHXUXNHVDPRQRYHPRWLYHDQLSRWRVUHGVWYD]D
QMLKRYRSULND]LYDQMH
8
PMHWQLNQHRWNULYDRQVWYDUD
8
PMHWQLNQLMH]DGRYROMDQVYRMLPLYRWRP=DGRYROMQLOMXGLQDYRGQRQDMHH
QHJRYRUHRVYRMLPRVMHDMLPDRQLVXEH]ULMHL
8
PMHWQLNDSXWQMHJRYDGMHODYRGLVDPRSUHNRJXELWNDUHDOQRVWL
8
PMHWQRVWLPDIXQNFLMXNDWDU]HRQDRVOREDD
8
PMHWQRVWLVSLUHVGXHSUDLQXVYDNRGQHYLFH8PMHWQRVWMHGHVQDUXND
SULURGH3ULURGDMHVWYRULODELDDXPMHWQRVWOMXGH
8
LWHOMXPMHWQRVWLMHHOXGDF
8
PMHWQLNDGMHODVXIHQRPHQDOQDSRYLMHVQRQHGMHORWYRUQDSUDNWLNLEH]
SRVOMHGLFD8WRPHMHQMLKRYDYHOLLQD
8
PMHWQLNRGMHORMHREOLNLVDGUDMLVSRYLMHGLREPDQDLJUDLSRUXNDRQRMH
EOLVNRSULURGLLGDOHNRVYUKRYLWRLQHVYUKRYLWRSRYLMHVQRLQDGSRYLMHVQR
RVREQRLQDGRVREQRXLVWLPDK2QRWRJDLQLSRVHEQLPMHVWL]YRUQRVWL
VSRQWDQRVWERUEDSURWLYNRQYHQFLMDDQHHOMDGDQHWRQHEXGHUD]XPOMLYR
8
PMHWQLNRGMHORNDRSUHGPHWQLMHYMHQR$OLXPMHWQLFLHVWR]DERUDYOMDMX
GDQMLKRYRGMHORSRVMHGXMHWDMQXVWYDUQRJYUHPHQDQHSUD]QXYMHQRVWYH
LYRVWWUHQXWND
8
PMHWQLNRMHGMHORNRQVWUXNFLMDDVYDWNR]QDNROLNRYHOLNLVWYDUDRFLPRJX
ELWLMHGQROLQL8PMHWQLNNDRLPLVOLODFDQJDLUDVHLRVWYDUXMHXVYRMHPGMHOX
2YRSURLPDQMHSRNUHHMHGDQRGQDMYDQLMLKHVWHWLNLKSUREOHPD8RVWDORP
QLWDQLMHQHNRULVQLMHRGRYLKUD]GYDMDQMDSRPHWRGLLSUHGPHWX]DRQRJDNRML
YMHUXMHXMHGLQVWYRFLOMDGXKD1HSRVWRMHJUDQLFHL]PHXGLVFLSOLQDNRMH
RYMHNVHELSRVWDYOMDGDELVKYDWLRLYROLR2QHVHX]DMDPQRSURLPDMXLLVWD
WMHVNREDLK]EXQMXMH
8
PMHWQLNRMHGMHORVRFLMDOQRGMHORXVDPOMHQDRYMHND
8
PMHWQLNRMHRQRGMHORXNRMHPUXNDJODYDLVUFHLGX]DMHGQR
8
PMHWQLNMHSRVWDRXRYRPVYLMHWXVODELQHVLJXUDQ
8
PMHWQLNMHSURURNQDGDKQXWQHEHVNLPERDQVNLPSRUXNDPD
8
PMHWQLNMHVOXJDULMHL
8
PMHWQLNMHXYLMHNXSRWSXQRVWLELRLQWHJULUDQXGUXWYRDOLQHXGUXWYR
VYRJYUHPHQDYHXEXGXH
8
PMHWQLNPRGDLMHVWQHXURWLDQDOLXPMHWQRVWQLNDGQLMHSURGXNWQHXUR]H
OXGLODLOLSULPLWLYQRJVNORSD8PMHWQLNPRHELWLLEROHVWDQDOLQMHJRYD
GDURYLWRVWQLMHXL]UDYQRPRGQRVXQLVQMHJRYRPEROHXQLVQMHJRYLP
]GUDYOMHP%ROHVWPRHQMHJRYHVLOHQDSHWLLXVPMHULWLSUHPDQHNRP
RGUHHQRPFLOMXDOLEROHVWQLMHL]YRUQMHJRYHVWYDUDODNHPRLEDNDRQL
GRLYOMDMOMXEDYLNRMLPXGDMHXUXNHVDPRQRYHPRWLYHDQLSRWRVUHGVWYD]D
QMLKRYRSULND]LYDQMH
8
PMHWQLNQHRWNULYDRQVWYDUD
8
PMHWQLNQLMH]DGRYROMDQVYRMLPLYRWRP=DGRYROMQLOMXGLQDYRGQRQDMHH
QHJRYRUHRVYRMLPRVMHDMLPDRQLVXEH]ULMHL
8
PMHWQLNDSXWQMHJRYDGMHODYRGLVDPRSUHNRJXELWNDUHDOQRVWL
8
PMHWQRVWLPDIXQNFLMXNDWDU]HRQDRVOREDD
8
PMHWQRVWLVSLUHVGXHSUDLQXVYDNRGQHYLFH8PMHWQRVWMHGHVQDUXND
SULURGH3ULURGDMHVWYRULODELDDXPMHWQRVWOMXGH
8
PMHWQRVWMHLVSUYDRPRWPDJLMHVUHGVWYR]DRGUDYDQMHLYRWDSULPLWLYQH
ORYDNHKRUGHGRLYOMDYDQMHVDPRQLNORL]JRYDUDQMHVSR]QDMDQDMSULNODGQLMLP
L]UDDMQLPVUHGVWYLPDNRMHQRVHR]QDNXRWNULD
8
PMHWQRVWMHMHGLQRR]ELOMQRQDRYRPVYLMHWX$XPMHWQLNMHMHGLQLRYMHN
NRMLWRQLMH
8
PMHWQRVWMHMH]LNNRMLPPQRJLJRYRUHLNRMLPQRJLUD]XPLMX
8
PMHWQRVWMHNULWLNDVWYDUQRVWL
8
PMHWQRVWMHOMXERPRUQDRQDHOLGDMRMRYMHNSRWSXQRSULSDGD
8
PMHWQRVWMHRQRWRQHPRHVYDWNR
8
PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
VWYDUDODNRLLGHDOL]LUDQR
8
PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
QDMGDOMXSURORVW=DQMHJDQHPD]DMHGQLFHLOLGUXWYHQHIRUPDFLMHXSRYLMHVWL
HSRKHXFLYLOL]DFLMLNRMDQLMHRVWDYLODVSRPHQDLWUDJDVYRMHXPMHWQLNH
DNWLYQRVWLLVWYDUDODNRJQDGDKQXDNLSDUVWYRVOLNDUVWYRFUWHLJUDYXUH
UHOMHILSXQDSODVWLNDXNRVWLNUHPHQXLSHHQRM]HPOMLVSLOMVNRVOLNDUVWYRVD
VFHQDPDORYDUDWRYDQMDLFHUHPRQLMD$OLRQLVWRGREQRVPDWUD.DG
VSRPLQMHPR]QDQRVWLWHKQLNXXVYH]LVXPMHWQRXPRUDPRRGPDKUHLGD
VXRYHGYLMHJUDQHPDNROLNRELOHSRQHHPXVXSURWQHRGXYLMHNELOHX
QDMXRMLQDMWMHQMRMVYH]L,VWLQDXPMHWQRVWVH]DVQLYDQDLQVWLQNWXLLQWXLFLML
QDQHSRVUHGQRPRSDDQMXLQDRVMHDQMXRQDSULSDGDVIHULHPRWLYQRVWLD
]QDQRVWVHWHPHOMLQDUD]XPXLLQWHOLJHQFLMLQDHNVSHULPHQWXLSURYMHUDYDQMX
LQMHQLFDQDUDFLRQDOQRVW,SDNRVWDYOMDMXLSRVWUDQLGDMHL]D]QDQVWYHQR
8
PMHWQRVWMHVUHGVWYRNRMLPVHSULVYDMDMXVWYDULVYLMHWDELORPLORPELOR
VLORPNROVNLSULPMHU]DWRVXVSLOMVNHVOLNDULMHVWDULMHJNDPHQRJGREDX
QMLPDVHSUHVOLNDYDGDELVHXELMDORLSRVMHGRYDOR
8
PMHWQRVWMHRVMHDQMHOMXGVNRJXMHGLQMHQRVSUHGRVMHDMHPERDQVNRJ
8
PMHWQRVWMHVORHQRMHGQRVWDYQD
8
PMHWQRVWMHSRQRYQRUDDQMH
8
PMHWQRVWMHVDYMHVWRYMHDQVWYD
8
PMHWQRVWMHSRVHEQRVWYDUDODWYRNRMHVHQHL]MHGQDXMHVDVYLMHWRPQHJRL]
QMHJRYLKNOLFDXSMHVQLNXUD]YLMDYL]LMHQRYLKVYMHWRYD
8
PMHWQRVWMHRWYRUHQDLOLSULNULYHQDSURSDJDQGD
8
PMHWQRVWMHSRVUHGQLFDQHL]UHFLYRJD
8
PMHWQRVWMHVDPRQLLVWXSDQMVSR]QDMH
8
PMHWQRVWMHVDYMHVWRYMHDQVWYD
8
PMHWQRVWMHVDPRQLLVWXSDQMVSR]QDMH
8
PMHWQRVWMHSRVUHGQLFDQHL]UHFLYRJD
8
PMHWQRVWMHSRVHEQRVWYDUDODWYRNRMHVHQHL]MHGQDXMHVDVYLMHWRPQHJRL]
QMHJRYLKNOLFDXSMHVQLNXUD]YLMDYL]LMHQRYLKVYMHWRYD
8
PMHWQRVWMHSRQRYQRUDDQMH
8
PMHWQRVWMHVORHQRMHGQRVWDYQD
8
PMHWQRVWMHRWYRUHQDLOLSULNULYHQDSURSDJDQGD
8
PMHWQRVWMHVUHGVWYRNRMLPVHSULVYDMDMXVWYDULVYLMHWDELORPLORPELOR
VLORPNROVNLSULPMHU]DWRVXVSLOMVNHVOLNDULMHVWDULMHJNDPHQRJGREDX
QMLPDVHSUHVOLNDYDGDELVHXELMDORLSRVMHGRYDOR
8
PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
QDMGDOMXSURORVW=DQMHJDQHPD]DMHGQLFHLOLGUXWYHQHIRUPDFLMHXSRYLMHVWL
HSRKHXFLYLOL]DFLMLNRMDQLMHRVWDYLODVSRPHQDLWUDJDVYRMHXPMHWQLNH
DNWLYQRVWLLVWYDUDODNRJQDGDKQXDNLSDUVWYRVOLNDUVWYRFUWHLJUDYXUH
UHOMHILSXQDSODVWLNDXNRVWLNUHPHQXLSHHQRM]HPOMLVSLOMVNRVOLNDUVWYRVD
VFHQDPDORYDUDWRYDQMDLFHUHPRQLMD$OLRQLVWRGREQRVPDWUD.DG
VSRPLQMHPR]QDQRVWLWHKQLNXXVYH]LVXPMHWQRXPRUDPRRGPDKUHLGD
VXRYHGYLMHJUDQHPDNROLNRELOHSRQHHPXVXSURWQHRGXYLMHNELOHX
QDMXRMLQDMWMHQMRMVYH]L,VWLQDXPMHWQRVWVH]DVQLYDQDLQVWLQNWXLLQWXLFLML
QDQHSRVUHGQRPRSDDQMXLQDRVMHDQMXRQDSULSDGDVIHULHPRWLYQRVWLD
]QDQRVWVHWHPHOMLQDUD]XPXLLQWHOLJHQFLMLQDHNVSHULPHQWXLSURYMHUDYDQMX
LQMHQLFDQDUDFLRQDOQRVW,SDNRVWDYOMDMXLSRVWUDQLGDMHL]D]QDQVWYHQR
8
PMHWQRVWMHRVMHDQMHOMXGVNRJXMHGLQMHQRVSUHGRVMHDMHPERDQVNRJ
8
PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
VWYDUDODNRLLGHDOL]LUDQR
8
PMHWQRVWMHRQRWRQHPRHVYDWNR
8
PMHWQRVWMHOMXERPRUQDRQDHOLGDMRMRYMHNSRWSXQRSULSDGD
8
PMHWQRVWMHNULWLNDVWYDUQRVWL
8
PMHWQRVWMHMH]LNNRMLPPQRJLJRYRUHLNRMLPQRJLUD]XPLMX
8
PMHWQRVWMHLVSUYDRPRWPDJLMHVUHGVWYR]DRGUDYDQMHLYRWDSULPLWLYQH
ORYDNHKRUGHGRLYOMDYDQMHVDPRQLNORL]JRYDUDQMHVSR]QDMDQDMSULNODGQLMLP
L]UDDMQLPVUHGVWYLPDNRMHQRVHR]QDNXRWNULD
8
PMHWQRVWMHMHGLQRR]ELOMQRQDRYRPVYLMHWX$XPMHWQLNMHMHGLQLRYMHN
NRMLWRQLMH
8
PMHWQRVWMHLVSUYDRPRWPDJLMHVUHGVWYR]DRGUDYDQMHLYRWDSULPLWLYQH
ORYDNHKRUGHGRLYOMDYDQMHVDPRQLNORL]JRYDUDQMHVSR]QDMDQDMSULNODGQLMLP
L]UDDMQLPVUHGVWYLPDNRMHQRVHR]QDNXRWNULD
8
PMHWQRVWMHMHGLQRR]ELOMQRQDRYRPVYLMHWX$XPMHWQLNMHMHGLQLRYMHN
NRMLWRQLMH
8
PMHWQRVWMHMH]LNNRMLPPQRJLJRYRUHLNRMLPQRJLUD]XPLMX
8
PMHWQRVWMHNULWLNDVWYDUQRVWL
8
PMHWQRVWMHOMXERPRUQDRQDHOLGDMRMRYMHNSRWSXQRSULSDGD
8
PMHWQRVWMHRQRWRQHPRHVYDWNR
8
PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
VWYDUDODNRLLGHDOL]LUDQR
8
PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
QDMGDOMXSURORVW=DQMHJDQHPD]DMHGQLFHLOLGUXWYHQHIRUPDFLMHXSRYLMHVWL
HSRKHXFLYLOL]DFLMLNRMDQLMHRVWDYLODVSRPHQDLWUDJDVYRMHXPMHWQLNH
DNWLYQRVWLLVWYDUDODNRJQDGDKQXDNLSDUVWYRVOLNDUVWYRFUWHLJUDYXUH
UHOMHILSXQDSODVWLNDXNRVWLNUHPHQXLSHHQRM]HPOMLVSLOMVNRVOLNDUVWYRVD
VFHQDPDORYDUDWRYDQMDLFHUHPRQLMD$OLRQLVWRGREQRVPDWUD.DG
VSRPLQMHPR]QDQRVWLWHKQLNXXVYH]LVXPMHWQRXPRUDPRRGPDKUHLGD
VXRYHGYLMHJUDQHPDNROLNRELOHSRQHHPXVXSURWQHRGXYLMHNELOHX
QDMXRMLQDMWMHQMRMVYH]L,VWLQDXPMHWQRVWVH]DVQLYDQDLQVWLQNWXLLQWXLFLML
QDQHSRVUHGQRPRSDDQMXLQDRVMHDQMXRQDSULSDGDVIHULHPRWLYQRVWLD
]QDQRVWVHWHPHOMLQDUD]XPXLLQWHOLJHQFLMLQDHNVSHULPHQWXLSURYMHUDYDQMX
LQMHQLFDQDUDFLRQDOQRVW,SDNRVWDYOMDMXLSRVWUDQLGDMHL]D]QDQVWYHQR
8
PMHWQRVWMHVUHGVWYRNRMLPVHSULVYDMDMXVWYDULVYLMHWDELORPLORPELOR
VLORPNROVNLSULPMHU]DWRVXVSLOMVNHVOLNDULMHVWDULMHJNDPHQRJGREDX
QMLPDVHSUHVOLNDYDGDELVHXELMDORLSRVMHGRYDOR
8
PMHWQRVWMHRVMHDQMHOMXGVNRJXMHGLQMHQRVSUHGRVMHDMHPERDQVNRJ
8
PMHWQRVWMHVORHQRMHGQRVWDYQD
8
PMHWQRVWMHSRQRYQRUDDQMH
8
PMHWQRVWMHVDYMHVWRYMHDQVWYD
8
PMHWQRVWMHSRVHEQRVWYDUDODWYRNRMHVHQHL]MHGQDXMHVDVYLMHWRPQHJRL]
QMHJRYLKNOLFDXSMHVQLNXUD]YLMDYL]LMHQRYLKVYMHWRYD
8
PMHWQRVWMHRWYRUHQDLOLSULNULYHQDSURSDJDQGD
8
PMHWQRVWMHSRVUHGQLFDQHL]UHFLYRJD
8
PMHWQRVWMHVDPRQLLVWXSDQMVSR]QDMH
8
PMHWQRVWMHVDYMHVWRYMHDQVWYD
8
PMHWQRVWMHVDPRQLLVWXSDQMVSR]QDMH
8
PMHWQRVWMHSRVUHGQLFDQHL]UHFLYRJD
8
PMHWQRVWMHSRVHEQRVWYDUDODWYRNRMHVHQHL]MHGQDXMHVDVYLMHWRPQHJRL]
QMHJRYLKNOLFDXSMHVQLNXUD]YLMDYL]LMHQRYLKVYMHWRYD
8
PMHWQRVWMHSRQRYQRUDDQMH
8
PMHWQRVWMHVORHQRMHGQRVWDYQD
8
PMHWQRVWMHRWYRUHQDLOLSULNULYHQDSURSDJDQGD
8
PMHWQRVWMHVUHGVWYRNRMLPVHSULVYDMDMXVWYDULVYLMHWDELORPLORPELOR
VLORPNROVNLSULPMHU]DWRVXVSLOMVNHVOLNDULMHVWDULMHJNDPHQRJGREDX
QMLPDVHSUHVOLNDYDGDELVHXELMDORLSRVMHGRYDOR
8
PMHWQRVWMHVWYDUDODNDGMHODWQRVWOMXGVNRJGXKDDGDQMHQLSRHFLVHXX
QDMGDOMXSURORVW=DQMHJDQHPD]DMHGQLFHLOLGUXWYHQHIRUPDFLMHXSRYLMHVWL
HSRKHXFLYLOL]DFLMLNRMDQLMHRVWDYLODVSRPHQDLWUDJDVYRMHXPMHWQLNH
DNWLYQRVWLLVWYDUDODNRJQDGDKQXDNLSDUVWYRVOLNDUVWYRFUWHLJUDYXUH
UHOMHILSXQDSODVWLNDXNRVWLNUHPHQXLSHHQRM]HPOMLVSLOMVNRVOLNDUVWYRVD
VFHQDPDORYDUDWRYDQMDLFHUHPRQLMD$OLRQLVWRGREQRVPDWUD.DG
VSRPLQMHPR]QDQRVWLWHKQLNXXVYH]LVXPMHWQRXPRUDPRRGPDKUHLGD
VXRYHGYLMHJUDQHPDNROLNRELOHSRQHHPXVXSURWQHRGXYLMHNELOHX
QDMXRMLQDMWMHQMRMVYH]L,VWLQDXPMHWQRVWVH]DVQLYDQDLQVWLQNWXLLQWXLFLML
QDQHSRVUHGQRPRSDDQMXLQDRVMHDQMXRQDSULSDGDVIHULHPRWLYQRVWLD
]QDQRVWVHWHPHOMLQDUD]XPXLLQWHOLJHQFLMLQDHNVSHULPHQWXLSURYMHUDYDQMX
LQMHQLFDQDUDFLRQDOQRVW,SDNRVWDYOMDMXLSRVWUDQLGDMHL]D]QDQVWYHQR
8
PMHWQRVWMHRVMHDQMHOMXGVNRJXMHGLQMHQRVSUHGRVMHDMHPERDQVNRJ
8
PMHWQRVWMHRQRWRSUHRVWDMHDQHVWDUL8PMHWQRVWMHRSRQDDQMHDOL
VWYDUDODNRLLGHDOL]LUDQR
8
PMHWQRVWMHRQRWRQHPRHVYDWNR
8
PMHWQRVWMHOMXERPRUQDRQDHOLGDMRMRYMHNSRWSXQRSULSDGD
8
PMHWQRVWMHNULWLNDVWYDUQRVWL
8
PMHWQRVWMHMH]LNNRMLPPQRJLJRYRUHLNRMLPQRJLUD]XPLMX
8
PMHWQRVWMHLVSUYDRPRWPDJLMHVUHGVWYR]DRGUDYDQMHLYRWDSULPLWLYQH
ORYDNHKRUGHGRLYOMDYDQMHVDPRQLNORL]JRYDUDQMHVSR]QDMDQDMSULNODGQLMLP
L]UDDMQLPVUHGVWYLPDNRMHQRVHR]QDNXRWNULD
8
PMHWQRVWMHMHGLQRR]ELOMQRQDRYRPVYLMHWX$XPMHWQLNMHMHGLQLRYMHN
NRMLWRQLMH
RWNULHSRWUHEQDLQWXLFLMDNDRWRMH]DXPMHWQLNRVWYDUDQMHSRWUHEQD
LQWHOLJHQFLMD]QDQRVWMHRGXYLMHNLULODLNULODSXWRYHXPMHWQRVWLLWRQDGYD
SRGUXMDQDVSR]QDMQRPLQDSUDNWLQRWHKQLNRPWRVHWLHRYRJ
SRVOMHGQMHJSUDNWLQRWHKQLNRJ]QDHQMDRWNULDLL]XPD]DXPMHWQRVWX
PX]LFLVHRQRRLWXMHQDL]YDQUHGQRSORGRQRVDQQDLQ.DGDMHMRX
SUDKLVWRULMLRYMHNQDLQLRVYLUDOXRGXSOMHEDPEXVRYHWUVWLNHRYDMVHREOLN
VYLUDOH]DGUDRYHRPDGXJRX]UHODWLYQRPDOHL]PMHQHVDPRWRMHNDVQLMH
WDNYDVYLUDODSRVWDODGUYHQDIODXWDDYRORYVNLVHURJSUHWYRULRXLQVWUXPHQW
RGNRYLQH1DRYDMQDLQWHKQLNDLWHKQLNLL]XPLGLUHNWQRXQDSUHXMX
L]UDDMQDVUHGVWYD7HKQLNDPLMHQMDMXLVYLMHWRNRRYMHNDSDLRYMHND
VDPRJPLMHQMDLXYMHWHXPMHWQRVWLXRSHPVPLVOXXVPLVOXPHGLMDXNRPH
XPMHWQRVWQDVWDMHLXNRPHVHRVWYDUXMH
8
PMHWQRVWMHXYLMHNKWMHODGDVHVYLGLDQDMHHGDL]DEDYOMD
8
PMHWQRVWMH]DYUQLREOLNVD]QDQMD
8
PMHWQRVWQDPGDMHSXQLNXFDMQDHJYUHPHQDLEXGXQRVWVDVYLP
VWUDYDPDSDWQMDPDXVMHNOLQDPDQDGDPDLPRJXQRVWLPD
8
PMHWQRVWQHRSRQDDRQDWXPDL2QDWUDLLGHMXNRMDMHVNULYHQDX
VLPEROX
8
PMHWQRVWQHSRWMHHL]PUDQRJNULODGXHQHJRL]VDPRJDNWDUDDQMDRG
ID]HWHSDQMDGRID]HDUWLNXOLUDQMD
8
PMHWQRVWQHSULND]XMHYLGOMLYRYHLQLVWYDULYLGOMLYLPD
8
PMHWQRVWQHPDGRPRYLQH
8
PMHWQRVWQLMHNUXKDOLMHYLQRLYRWD
8
PMHWQRVWSRWLHL]WUDJDQMD]DOMHSRWRP
8
PMHWQRVWXNRMRMLPDLYRWDQHSULND]XMHSURORVWRQDMHQDVWDYOMD
8
PMHWQRVW]DFLMHORQLMHPDWHULQMLMH]LNRYMHDQVWYD2QDMHWRYLHQDGDVYH
XPMHWDQGYRVPLVOHQQHVSRQWDQQDLQL]UDDYDQMD1RUPDOQLOMXGLULMHWNRNDG
RVMHDMXVNORQRVWGDVHSRVOXHXPMHWQRX0RGDMHSLVDWLSMHVPHLOLVOLNDWL
VOLNHUDGLWXHJ]DGRYROMVWYDLOLUDGLRGUDYDQMDVYRMHJDLYRWDSRVYH
QHGXQDWRYLH]DVOXQDDNWLYQRVWDOLEDYLWLVHWDNYLPVWYDULPDL]SXNH
QDYLNHLOLVWUDVWLWRMHXGQDVWUDVW=DWRGDVHRYMHNSRQDDNDRGDMHLYRW
GUXNLMLQHJRWRQDL]JOHGMHVW"
8
PMHWQRVWDWRYULMHGLL]DVWYDUDODWYRXFMHOLQLQHRELDQMHLXGHVDQ
SRVDR
9
HOLNDXPMHWQLNDGMHODVDPRVX]DWRYHOLNDWRVXGRVWXSQDLUD]XPOMLYD
VYLPD
9
UORHVWRSURPDWUDPRMHGQRJVWYDUDRFDNDRQL]L]GYRMHQLKRYMHDQVWDYD
%UNDPRWDGDXPMHWQLNDLNQMLHYQLND'XERNDPLVDRMHXVWDOQRPSRVWRMDQMX
RQDSUHX]LPDLVNXVWYRLYRWDLSRQMHPXVHREOLNXMH
RWNULHSRWUHEQDLQWXLFLMDNDRWRMH]DXPMHWQLNRVWYDUDQMHSRWUHEQD
LQWHOLJHQFLMD]QDQRVWMHRGXYLMHNLULODLNULODSXWRYHXPMHWQRVWLLWRQDGYD
SRGUXMDQDVSR]QDMQRPLQDSUDNWLQRWHKQLNRPWRVHWLHRYRJ
SRVOMHGQMHJSUDNWLQRWHKQLNRJ]QDHQMDRWNULDLL]XPD]DXPMHWQRVWX
PX]LFLVHRQRRLWXMHQDL]YDQUHGQRSORGRQRVDQQDLQ.DGDMHMRX
SUDKLVWRULMLRYMHNQDLQLRVYLUDOXRGXSOMHEDPEXVRYHWUVWLNHRYDMVHREOLN
VYLUDOH]DGUDRYHRPDGXJRX]UHODWLYQRPDOHL]PMHQHVDPRWRMHNDVQLMH
WDNYDVYLUDODSRVWDODGUYHQDIODXWDDYRORYVNLVHURJSUHWYRULRXLQVWUXPHQW
RGNRYLQH1DRYDMQDLQWHKQLNDLWHKQLNLL]XPLGLUHNWQRXQDSUHXMX
L]UDDMQDVUHGVWYD7HKQLNDPLMHQMDMXLVYLMHWRNRRYMHNDSDLRYMHND
VDPRJPLMHQMDLXYMHWHXPMHWQRVWLXRSHPVPLVOXXVPLVOXPHGLMDXNRPH
XPMHWQRVWQDVWDMHLXNRPHVHRVWYDUXMH
8
PMHWQRVWMHXYLMHNKWMHODGDVHVYLGLDQDMHHGDL]DEDYOMD
8
PMHWQRVWMH]DYUQLREOLNVD]QDQMD
8
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p
6WLOMHRGMHDPLVOL
6
WLO]QDLXSUYRPUHGXQLWDVXYLQRLVYHELWQR
3
UDYHULMHLQDSUDYLPPMHVWLPDWRLQLSUDYXGHILQLFLMXVWLOD
6
WLOMHIL]LRQRPLMDGXKD
6
WLO]DPHQHSUHGVWDYOMDVSRVREQRVWL]UDDYDQMDNRPSOLFLUDQLKVWYDUL
MHGQRVWDYQLPULMHLPDQHREUQXWR
o
6YDNRXQLIRUPLUDQMHRVDNDXMHWNLYROMXGVNLKPRJXQRVWLLWLPHXQLWDYD
VUMHGQDNRVWL
P
RGDWUHQGVWLOXQLIRUPLUDQMH
2
2%5$=29$1-8
2
02',
R
EUD]RYDQMHRGJRMSRGXDYDQMHQDVWDYDLWDQMH
6
OLNDMHQLMHPDSMHVPD
p
%LWLXLWHOMWRQH]QDLVMHLNDRQDSDQMXWYUGQMDPDQLGDYDWLOHNFLMHGDVH
QDXHLWG
p
'REDUXNXVMHYUORMHGQRVWDYDQRGVYHJDVHWUHEDX]HWLVDPRQDMEROMH
HGLQLXNXVNRMLRYMHND]DLVWDPRH]DGRYROMLWLMHQMHJRYYODVWLWL
3
RPDQMNDQMHMHXNXVDSRPDQMNDQMHSDPHWL
,
]JUDXMVYRMXNXVLPDXNXVDNRML]DVOXXMXEDWLQH
p
6OLNDXSUYRPUHGXPRUDELWLVYHDQRVW]DRL
6
OLNDUNRMLQHVXPQMDXVYRMXVSRVREQRVWPDORSRVWLH
6
OLNDUVWYRMHQLMHPRSMHVQLWYRDSMHVQLWYRVOLNDUVWYRNRMHJRYRUL
p
'REDUXNXVMHYUORMHGQRVWDYDQRGVYHJDVHWUHEDX]HWLVDPRQDMEROMH
HGLQLXNXVNRMLRYMHND]DLVWDPRH]DGRYROMLWLMHQMHJRYYODVWLWL
3
RPDQMNDQMHMHXNXVDSRPDQMNDQMHSDPHWL
,
]JUDXMVYRMXNXVLPDXNXVDNRML]DVOXXMXEDWLQH
p
6OLNDXSUYRPUHGXPRUDELWLVYHDQRVW]DRL
6
OLNDUNRMLQHVXPQMDXVYRMXVSRVREQRVWPDORSRVWLH
6
OLNDUVWYRMHQLMHPRSMHVQLWYRDSMHVQLWYRVOLNDUVWYRNRMHJRYRUL
p
%LWLXLWHOMWRQH]QDLVMHLNDRQDSDQMXWYUGQMDPDQLGDYDWLOHNFLMHGDVH
QDXHLWG
6
OLNDMHQLMHPDSMHVPD
R
EUD]RYDQMHRGJRMSRGXDYDQMHQDVWDYDLWDQMH
2
02',
2
2%5$=29$1-8
P
RGDWUHQGVWLOXQLIRUPLUDQMH
p
0RGDMHXQLIRUPDFLYLOD
0
RGDMHUHJHQHUDFLMDSRPRXSURPMHQH
2
GPRGHVHQHPRHSREMHL-HUDNLNDGDMHPRGDL]YDQPRGHRQGDMHWR
RSHWPRGD
WRVLYLHQDUD]LQLRYRJRGLQMHPRGHWRVLYLHX]DRVWDWNXQDPRGX
VOMHGHHJRGLQH
0
RGDYLHVDNULYDJUGREXQHJRRWNULYDOMHSRWX
o
2QRWRMHXWUHQGXQHSURQDOD]LVYRMHSULVWDHWROLNR]ERJLQMHQLFHWRMH
WRPRGHUQRNROLNR]ERJWRJDWRGRQRVLRGUHHQHSUHGQRVWL
p
6WLOMHRGMHDPLVOL
6
WLO]QDLXSUYRPUHGXQLWDVXYLQRLVYHELWQR
3
UDYHULMHLQDSUDYLPPMHVWLPDWRLQLSUDYXGHILQLFLMXVWLOD
6
WLOMHIL]LRQRPLMDGXKD
6
WLO]DPHQHSUHGVWDYOMDVSRVREQRVWL]UDDYDQMDNRPSOLFLUDQLKVWYDUL
MHGQRVWDYQLPULMHLPDQHREUQXWR
o
6YDNRXQLIRUPLUDQMHRVDNDXMHWNLYROMXGVNLKPRJXQRVWLLWLPHXQLWDYD
VUMHGQDNRVWL
p
0RGDMHXQLIRUPDFLYLOD
0
RGDMHUHJHQHUDFLMDSRPRXSURPMHQH
2
GPRGHVHQHPRHSREMHL-HUDNLNDGDMHPRGDL]YDQPRGHRQGDMHWR
RSHWPRGD
WRVLYLHQDUD]LQLRYRJRGLQMHPRGHWRVLYLHX]DRVWDWNXQDPRGX
VOMHGHHJRGLQH
0
RGDYLHVDNULYDJUGREXQHJRRWNULYDOMHSRWX
o
2QRWRMHXWUHQGXQHSURQDOD]LVYRMHSULVWDHWROLNR]ERJLQMHQLFHWRMH
WRPRGHUQRNROLNR]ERJWRJDWRGRQRVLRGUHHQHSUHGQRVWL
p
6WLOMHRGMHDPLVOL
6
WLO]QDLXSUYRPUHGXQLWDVXYLQRLVYHELWQR
3
UDYHULMHLQDSUDYLPPMHVWLPDWRLQLSUDYXGHILQLFLMXVWLOD
6
WLOMHIL]LRQRPLMDGXKD
6
WLO]DPHQHSUHGVWDYOMDVSRVREQRVWL]UDDYDQMDNRPSOLFLUDQLKVWYDUL
MHGQRVWDYQLPULMHLPDQHREUQXWR
o
6YDNRXQLIRUPLUDQMHRVDNDXMHWNLYROMXGVNLKPRJXQRVWLLWLPHXQLWDYD
VUMHGQDNRVWL
P
RGDWUHQGVWLOXQLIRUPLUDQMH
2
2%5$=29$1-8
2
02',
R
EUD]RYDQMHRGJRMSRGXDYDQMHQDVWDYDLWDQMH
6
OLNDMHQLMHPDSMHVPD
p
%LWLXLWHOMWRQH]QDLVMHLNDRQDSDQMXWYUGQMDPDQLGDYDWLOHNFLMHGDVH
QDXHLWG
p
'REDUXNXVMHYUORMHGQRVWDYDQRGVYHJDVHWUHEDX]HWLVDPRQDMEROMH
HGLQLXNXVNRMLRYMHND]DLVWDPRH]DGRYROMLWLMHQMHJRYYODVWLWL
3
RPDQMNDQMHMHXNXVDSRPDQMNDQMHSDPHWL
,
]JUDXMVYRMXNXVLPDXNXVDNRML]DVOXXMXEDWLQH
p
6OLNDXSUYRPUHGXPRUDELWLVYHDQRVW]DRL
6
OLNDUNRMLQHVXPQMDXVYRMXVSRVREQRVWPDORSRVWLH
6
OLNDUVWYRMHQLMHPRSMHVQLWYRDSMHVQLWYRVOLNDUVWYRNRMHJRYRUL
%
LWLXLWHOMWR]QDL]DLVWDELWLXHQLN8HQMHSRLQMHNDGDWLXLWHOMXXL
RGXHQLNDNDGDVHWLVPMHVWLXRQRWRMHRQUD]XPLRSULKYDWLQDLQQD
NRMLMHRQUD]XPLRNDGDVHSUHWYDUDNDRGDSRODHLVSLWRVWDYOMDMXLVYRP
VXJRYRUQLNXGDVHXYMHULGDWL]QDVYRMXOHNFLMXWDNDYMHXYRGLWHNRQGD
PRHSULVWXSLWLNDNYXGUXJRPSLWDQMX
%
ROMHMHELWLSURVMDNQHJRQHREUD]RYDQ
LQLVHGDMHYHLQDOMXGLPDQMHQHREUD]RYDQDYHMHSRJUHQRREUD]RYDQD
LOLSROXREUD]RYDQD
'
DQDVMHREUD]RYDQMHDSVROXWQDQXQRVWXVYLP]YDQMLPD3ROLWLNDSURIHVLMD
QHSUHGVWDYOMDL]QLPNXRGWRJSUDYLOD
'
DQDVVPRXVLWXDFLMLNDGDRSDGDEURMVWXGHQDWDQDWHKQLNLPIDNXOWHWLPD
3LWDPRVH]DWR"8REUD]RYQLVHVXVWDYXYXNODUHOLJLMDQDUDXQWHKQLNRJ
RGJRMD7DNYDMHSROLWLNDVYRMHYUVQLVDOWRPRUWDOHVGXJRJRGLQMLP
SRVOMHGLFDPD3ULVMHWLPRVH/H%RQMHVPDWUDRGDMHQDVWDYDPQRJRYLH
WHWQDQHJROLNRULVQDLDNRRYMHNDQHLQLQLVUHWQLMLPQLPRUDOQLMLPX
QDVWDYXMHWHNRGLUDWLNDRQHNDGDXFUNYHQHGRJPH.ULPLQDOQRVWUDVWHV
JHQHUDOL]DFLMRPQDVWDYH6XYUHPHQLVHRGJRMSUHWYDUDXQHSULMDWHOMHGUXWYD
MHULYLPRX]DEOXGLGDVHLQWHOLJHQFLMDUD]YLMDXHQMHPQDL]XVWLWDYLK
NQMLJD6YDNLLQNODQMDQMDQHSRJUHLYRVWLXLWHOMLPDLQLQDVPDQMLPDL
VODELMLPD0MHVWRGDSULSUDYOMDOMXGH]DLYRWSULSUDYOMDLKNROD]DMDYQH
VOXEHXNRMLPDVHPRHXVSMHWLEH]LNDNYHVDPRVWDOQRVWLLYODVWLWH
LQLFLMDWLYH0RHOLVHWRSULPLMHQLWLQDQDVXVWDY"
'
REDUVHRGJRMVDVWRMLXWRPHGDVHVNULYDYLVRNRPLOMHQMHRVDPRPHVHELL
QLVNRPLOMHQMHRGUXJLPD)RUPDOQRMHNRORYDQMHRGXYLMHNELOR
QDPLMHQMHQRVDPRPDORPEURMXOMXGLRQRMHVDPRMHGDQLWRQHXYLMHN
]DVWXSOMHQRGHOHPHQDWDSULREOLNRYDQMXVXGLRQLNDNXOWXUQRJLYRWD
*
ODYQDPDQDPRGHUQRJREUD]RYDQMDMHWRVHSUHYLHVYRGLQDVNXSOMDQMH
]QDQMDDSUHPDORQDSURLUHQMHPLVOLLVUFDRYMHNXLMLPVHPLVOLPDRJOHGD
FMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOXWROLNRYHOLNNROLNRMHYHOLNL
VYLMHW
RQLVDPVUHRRYMHNDRGNRMHJVHQHELPRJORQHWRQDXLWL
.
DGDGMHGRYLLEDNHVPDWUDMXGDVHPRUDMXXPLMHDWLXRGJRMXQXDGLWR
VDPRSRND]XMHGDNRGRGJRMDVYRMHGMHFHQLVXELOLMDNRXVSMHQL
0
ODGLQDXHRQRWRVXVWDULMLSMHYDOL
1
DSULPMHULPDVHXLPR
1
DMEROMHRGJRMHQDGMHFDVXRQDNRMDVXQDXLODYLGMHWLURGLWHOMHRQDNYLPD
NDNYLMHVXOLFHPMHUVWYRQLMHVYHWDGXQRVWURGLWHOMD
1
HPRHVHGRYROMQRUDQRXND]DWLQDLQMHQLFXGDVHGMHFDVDPRRQGDPRJX
LVSUDYQRRGJRMLWLDNRVXXLWHOMLSULMHWRJDLVSUDYQRRGJRMHQL
%
LWLXLWHOMWR]QDL]DLVWDELWLXHQLN8HQMHSRLQMHNDGDWLXLWHOMXXL
RGXHQLNDNDGDVHWLVPMHVWLXRQRWRMHRQUD]XPLRSULKYDWLQDLQQD
NRMLMHRQUD]XPLRNDGDVHSUHWYDUDNDRGDSRODHLVSLWRVWDYOMDMXLVYRP
VXJRYRUQLNXGDVHXYMHULGDWL]QDVYRMXOHNFLMXWDNDYMHXYRGLWHNRQGD
PRHSULVWXSLWLNDNYXGUXJRPSLWDQMX
%
ROMHMHELWLSURVMDNQHJRQHREUD]RYDQ
LQLVHGDMHYHLQDOMXGLPDQMHQHREUD]RYDQDYHMHSRJUHQRREUD]RYDQD
LOLSROXREUD]RYDQD
'
DQDVMHREUD]RYDQMHDSVROXWQDQXQRVWXVYLP]YDQMLPD3ROLWLNDSURIHVLMD
QHSUHGVWDYOMDL]QLPNXRGWRJSUDYLOD
'
DQDVVPRXVLWXDFLMLNDGDRSDGDEURMVWXGHQDWDQDWHKQLNLPIDNXOWHWLPD
3LWDPRVH]DWR"8REUD]RYQLVHVXVWDYXYXNODUHOLJLMDQDUDXQWHKQLNRJ
RGJRMD7DNYDMHSROLWLNDVYRMHYUVQLVDOWRPRUWDOHVGXJRJRGLQMLP
SRVOMHGLFDPD3ULVMHWLPRVH/H%RQMHVPDWUDRGDMHQDVWDYDPQRJRYLH
WHWQDQHJROLNRULVQDLDNRRYMHNDQHLQLQLVUHWQLMLPQLPRUDOQLMLPX
QDVWDYXMHWHNRGLUDWLNDRQHNDGDXFUNYHQHGRJPH.ULPLQDOQRVWUDVWHV
JHQHUDOL]DFLMRPQDVWDYH6XYUHPHQLVHRGJRMSUHWYDUDXQHSULMDWHOMHGUXWYD
MHULYLPRX]DEOXGLGDVHLQWHOLJHQFLMDUD]YLMDXHQMHPQDL]XVWLWDYLK
NQMLJD6YDNLLQNODQMDQMDQHSRJUHLYRVWLXLWHOMLPDLQLQDVPDQMLPDL
VODELMLPD0MHVWRGDSULSUDYOMDOMXGH]DLYRWSULSUDYOMDLKNROD]DMDYQH
VOXEHXNRMLPDVHPRHXVSMHWLEH]LNDNYHVDPRVWDOQRVWLLYODVWLWH
LQLFLMDWLYH0RHOLVHWRSULPLMHQLWLQDQDVXVWDY"
'
REDUVHRGJRMVDVWRMLXWRPHGDVHVNULYDYLVRNRPLOMHQMHRVDPRPHVHELL
QLVNRPLOMHQMHRGUXJLPD)RUPDOQRMHNRORYDQMHRGXYLMHNELOR
QDPLMHQMHQRVDPRPDORPEURMXOMXGLRQRMHVDPRMHGDQLWRQHXYLMHN
]DVWXSOMHQRGHOHPHQDWDSULREOLNRYDQMXVXGLRQLNDNXOWXUQRJLYRWD
*
ODYQDPDQDPRGHUQRJREUD]RYDQMDMHWRVHSUHYLHVYRGLQDVNXSOMDQMH
]QDQMDDSUHPDORQDSURLUHQMHPLVOLLVUFDRYMHNXLMLPVHPLVOLPDRJOHGD
FMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOXWROLNRYHOLNNROLNRMHYHOLNL
VYLMHW
RQLVDPVUHRRYMHNDRGNRMHJVHQHELPRJORQHWRQDXLWL
.
DGDGMHGRYLLEDNHVPDWUDMXGDVHPRUDMXXPLMHDWLXRGJRMXQXDGLWR
VDPRSRND]XMHGDNRGRGJRMDVYRMHGMHFHQLVXELOLMDNRXVSMHQL
0
ODGLQDXHRQRWRVXVWDULMLSMHYDOL
1
DSULPMHULPDVHXLPR
1
DMEROMHRGJRMHQDGMHFDVXRQDNRMDVXQDXLODYLGMHWLURGLWHOMHRQDNYLPD
NDNYLMHVXOLFHPMHUVWYRQLMHVYHWDGXQRVWURGLWHOMD
1
HPRHVHGRYROMQRUDQRXND]DWLQDLQMHQLFXGDVHGMHFDVDPRRQGDPRJX
LVSUDYQRRGJRMLWLDNRVXXLWHOMLSULMHWRJDLVSUDYQRRGJRMHQL
%
LWLXLWHOMWR]QDL]DLVWDELWLXHQLN8HQMHSRLQMHNDGDWLXLWHOMXXL
RGXHQLNDNDGDVHWLVPMHVWLXRQRWRMHRQUD]XPLRSULKYDWLQDLQQD
NRMLMHRQUD]XPLRNDGDVHSUHWYDUDNDRGDSRODHLVSLWRVWDYOMDMXLVYRP
VXJRYRUQLNXGDVHXYMHULGDWL]QDVYRMXOHNFLMXWDNDYMHXYRGLWHNRQGD
PRHSULVWXSLWLNDNYXGUXJRPSLWDQMX
%
ROMHMHELWLSURVMDNQHJRQHREUD]RYDQ
LQLVHGDMHYHLQDOMXGLPDQMHQHREUD]RYDQDYHMHSRJUHQRREUD]RYDQD
LOLSROXREUD]RYDQD
'
DQDVMHREUD]RYDQMHDSVROXWQDQXQRVWXVYLP]YDQMLPD3ROLWLNDSURIHVLMD
QHSUHGVWDYOMDL]QLPNXRGWRJSUDYLOD
'
DQDVVPRXVLWXDFLMLNDGDRSDGDEURMVWXGHQDWDQDWHKQLNLPIDNXOWHWLPD
3LWDPRVH]DWR"8REUD]RYQLVHVXVWDYXYXNODUHOLJLMDQDUDXQWHKQLNRJ
RGJRMD7DNYDMHSROLWLNDVYRMHYUVQLVDOWRPRUWDOHVGXJRJRGLQMLP
SRVOMHGLFDPD3ULVMHWLPRVH/H%RQMHVPDWUDRGDMHQDVWDYDPQRJRYLH
WHWQDQHJROLNRULVQDLDNRRYMHNDQHLQLQLVUHWQLMLPQLPRUDOQLMLPX
QDVWDYXMHWHNRGLUDWLNDRQHNDGDXFUNYHQHGRJPH.ULPLQDOQRVWUDVWHV
JHQHUDOL]DFLMRPQDVWDYH6XYUHPHQLVHRGJRMSUHWYDUDXQHSULMDWHOMHGUXWYD
MHULYLPRX]DEOXGLGDVHLQWHOLJHQFLMDUD]YLMDXHQMHPQDL]XVWLWDYLK
NQMLJD6YDNLLQNODQMDQMDQHSRJUHLYRVWLXLWHOMLPDLQLQDVPDQMLPDL
VODELMLPD0MHVWRGDSULSUDYOMDOMXGH]DLYRWSULSUDYOMDLKNROD]DMDYQH
VOXEHXNRMLPDVHPRHXVSMHWLEH]LNDNYHVDPRVWDOQRVWLLYODVWLWH
LQLFLMDWLYH0RHOLVHWRSULPLMHQLWLQDQDVXVWDY"
'
REDUVHRGJRMVDVWRMLXWRPHGDVHVNULYDYLVRNRPLOMHQMHRVDPRPHVHELL
QLVNRPLOMHQMHRGUXJLPD)RUPDOQRMHNRORYDQMHRGXYLMHNELOR
QDPLMHQMHQRVDPRPDORPEURMXOMXGLRQRMHVDPRMHGDQLWRQHXYLMHN
]DVWXSOMHQRGHOHPHQDWDSULREOLNRYDQMXVXGLRQLNDNXOWXUQRJLYRWD
*
ODYQDPDQDPRGHUQRJREUD]RYDQMDMHWRVHSUHYLHVYRGLQDVNXSOMDQMH
]QDQMDDSUHPDORQDSURLUHQMHPLVOLLVUFDRYMHNXLMLPVHPLVOLPDRJOHGD
FMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOXWROLNRYHOLNNROLNRMHYHOLNL
VYLMHW
RQLVDPVUHRRYMHNDRGNRMHJVHQHELPRJORQHWRQDXLWL
.
DGDGMHGRYLLEDNHVPDWUDMXGDVHPRUDMXXPLMHDWLXRGJRMXQXDGLWR
VDPRSRND]XMHGDNRGRGJRMDVYRMHGMHFHQLVXELOLMDNRXVSMHQL
0
ODGLQDXHRQRWRVXVWDULMLSMHYDOL
1
DSULPMHULPDVHXLPR
1
DMEROMHRGJRMHQDGMHFDVXRQDNRMDVXQDXLODYLGMHWLURGLWHOMHRQDNYLPD
NDNYLMHVXOLFHPMHUVWYRQLMHVYHWDGXQRVWURGLWHOMD
1
HPRHVHGRYROMQRUDQRXND]DWLQDLQMHQLFXGDVHGMHFDVDPRRQGDPRJX
LVSUDYQRRGJRMLWLDNRVXXLWHOMLSULMHWRJDLVSUDYQRRGJRMHQL
%
LWLXLWHOMWR]QDL]DLVWDELWLXHQLN8HQMHSRLQMHNDGDWLXLWHOMXXL
RGXHQLNDNDGDVHWLVPMHVWLXRQRWRMHRQUD]XPLRSULKYDWLQDLQQD
NRMLMHRQUD]XPLRNDGDVHSUHWYDUDNDRGDSRODHLVSLWRVWDYOMDMXLVYRP
VXJRYRUQLNXGDVHXYMHULGDWL]QDVYRMXOHNFLMXWDNDYMHXYRGLWHNRQGD
PRHSULVWXSLWLNDNYXGUXJRPSLWDQMX
%
ROMHMHELWLSURVMDNQHJRQHREUD]RYDQ
LQLVHGDMHYHLQDOMXGLPDQMHQHREUD]RYDQDYHMHSRJUHQRREUD]RYDQD
LOLSROXREUD]RYDQD
'
DQDVMHREUD]RYDQMHDSVROXWQDQXQRVWXVYLP]YDQMLPD3ROLWLNDSURIHVLMD
QHSUHGVWDYOMDL]QLPNXRGWRJSUDYLOD
'
DQDVVPRXVLWXDFLMLNDGDRSDGDEURMVWXGHQDWDQDWHKQLNLPIDNXOWHWLPD
3LWDPRVH]DWR"8REUD]RYQLVHVXVWDYXYXNODUHOLJLMDQDUDXQWHKQLNRJ
RGJRMD7DNYDMHSROLWLNDVYRMHYUVQLVDOWRPRUWDOHVGXJRJRGLQMLP
SRVOMHGLFDPD3ULVMHWLPRVH/H%RQMHVPDWUDRGDMHQDVWDYDPQRJRYLH
WHWQDQHJROLNRULVQDLDNRRYMHNDQHLQLQLVUHWQLMLPQLPRUDOQLMLPX
QDVWDYXMHWHNRGLUDWLNDRQHNDGDXFUNYHQHGRJPH.ULPLQDOQRVWUDVWHV
JHQHUDOL]DFLMRPQDVWDYH6XYUHPHQLVHRGJRMSUHWYDUDXQHSULMDWHOMHGUXWYD
MHULYLPRX]DEOXGLGDVHLQWHOLJHQFLMDUD]YLMDXHQMHPQDL]XVWLWDYLK
NQMLJD6YDNLLQNODQMDQMDQHSRJUHLYRVWLXLWHOMLPDLQLQDVPDQMLPDL
VODELMLPD0MHVWRGDSULSUDYOMDOMXGH]DLYRWSULSUDYOMDLKNROD]DMDYQH
VOXEHXNRMLPDVHPRHXVSMHWLEH]LNDNYHVDPRVWDOQRVWLLYODVWLWH
LQLFLMDWLYH0RHOLVHWRSULPLMHQLWLQDQDVXVWDY"
'
REDUVHRGJRMVDVWRMLXWRPHGDVHVNULYDYLVRNRPLOMHQMHRVDPRPHVHELL
QLVNRPLOMHQMHRGUXJLPD)RUPDOQRMHNRORYDQMHRGXYLMHNELOR
QDPLMHQMHQRVDPRPDORPEURMXOMXGLRQRMHVDPRMHGDQLWRQHXYLMHN
]DVWXSOMHQRGHOHPHQDWDSULREOLNRYDQMXVXGLRQLNDNXOWXUQRJLYRWD
*
ODYQDPDQDPRGHUQRJREUD]RYDQMDMHWRVHSUHYLHVYRGLQDVNXSOMDQMH
]QDQMDDSUHPDORQDSURLUHQMHPLVOLLVUFDRYMHNXLMLPVHPLVOLPDRJOHGD
FMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOXWROLNRYHOLNNROLNRMHYHOLNL
VYLMHW
RQLVDPVUHRRYMHNDRGNRMHJVHQHELPRJORQHWRQDXLWL
.
DGDGMHGRYLLEDNHVPDWUDMXGDVHPRUDMXXPLMHDWLXRGJRMXQXDGLWR
VDPRSRND]XMHGDNRGRGJRMDVYRMHGMHFHQLVXELOLMDNRXVSMHQL
0
ODGLQDXHRQRWRVXVWDULMLSMHYDOL
1
DSULPMHULPDVHXLPR
1
DMEROMHRGJRMHQDGMHFDVXRQDNRMDVXQDXLODYLGMHWLURGLWHOMHRQDNYLPD
NDNYLMHVXOLFHPMHUVWYRQLMHVYHWDGXQRVWURGLWHOMD
1
HPRHVHGRYROMQRUDQRXND]DWLQDLQMHQLFXGDVHGMHFDVDPRRQGDPRJX
LVSUDYQRRGJRMLWLDNRVXXLWHOMLSULMHWRJDLVSUDYQRRGJRMHQL
1
HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1
HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1
HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1
LMHYDQRXHQMHQHJRGMHOR
2
EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2
EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2
EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2
GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2
GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2
GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2
GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2
GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3
RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3
UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6
ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6
WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8
RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
1
HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1
HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1
HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1
LMHYDQRXHQMHQHJRGMHOR
2
EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2
EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2
EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2
GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2
GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2
GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2
GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2
GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3
RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3
UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6
ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6
WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8
RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
1
HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1
HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1
HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1
LMHYDQRXHQMHQHJRGMHOR
2
EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2
EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2
EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2
GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2
GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2
GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2
GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2
GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3
RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3
UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6
ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6
WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8
RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
1
HNLURGLWHOMLLNROHSRNXDYDMXGMHFXQDXLWLSRWSXQRMSRVOXQRVWLSRNXDM
NRMLPRUDSURL]YHVWLLOLUREDLOLEXQWRYQLND
1
HPDQLHJDWRELELORYUHGQLMHSURXLWLRGSULURGH
1
HPDVXPQMHGDMH]DUD]YRMPRUDODPQRJRYDQLMLRGJRMRGQDVOMHD
1
LMHYDQRXHQMHQHJRGMHOR
2
EUD]RYDQMHMHQHWRSUHNUDVQRDOLVHWUHEDVYUHPHQDQDYULMHPHSRGVMHWLWL
GDVHVWYDULNRMH]DLVWDWUHED]QDWLQHSRGXDYDMX
2
EUD]RYDQMHMHRQRWRYHLQDGRELYDPQRJLSURVOMHXMXDPDOLEURMLPD
2
EUD]RYDQMHMHSURFHVXPQRJSUHUDLYDQMDLGXHYQRJVDYODGDYDQMDLYRWQH
VWYDUQRVWLXQDPDLL]YDQQDVWHREOLNRYDQMHLRULMHQWDFLMDVSRVREQRVWLGDVH
WDMSURFHVSRNUHQHLRNRQD
2
GJRMMHGLYQDVWYDUDOLVHRYMHNSRQHNDGPRUDVMHWLWLGDVHQLWDRGRQRJD
WRMH]DLVWDYULMHGQRQHPRHSRXLWL
2
GJRMMHRUJDQL]LUDQDREUDQDRGUDVOLKRGPODGHL2GJRMUD]YLMDVSRVREQRVWL
DOLLKQHVWYDUD
2
GJRMVKYDDQMDLUD]XPXWMHXQDRVMHWOMLYRVWSUHPDGRVDLYDQMX
2
GJRMLWHOMVHUDDLVWRNDRLXPMHWQLN
2
GJRYDUDMXDLVKUDQDVRFLMDOQDVLJXUQRVWLSVLKRORNDKDUPRQLMDXRELWHOML
NRMDMHELODLRVWDODQDMSULURGQLMLVRFLMDOQLLHPRFLRQDOQLSRVUHGQLNL]PHX
GMHWHWDLGUXWYDWHSUHGNROVNRLNROVNRRGJRMQRREUD]RYQRUD]GREOMHD
SUHPDQHNLPDXWRULPDRGJRMQR]GUDYVWYHQRNUHDWLYQRUD]GREOMHVYDNDNRVX
RGL]QLPQRJ]QDDMD]DIRUPLUDQMHNUHDWLYQLKGRVH]DGMHWHWDNDREXGXH
NUHDWLYQHOLQRVWL
3
RVWDWHVWDULVWRPRQGDNDGDWHYLHQLMHPRJXHRGJDMDWL
3
UDYLODQRGJRMVDVWRMLVHXWRPHGDL]YXHL]VYDNRJDRQRWRMHQDMEROMH
6
ORERGQRSRVWDYOMDQMHSLWDQMDRQHPRJXDYDVHWDNRGXJRGRNMHFLOMRGJRMD
SURL]YHVWLXYMHUHQMDXPMHVWRUD]PLOMDQMD
6
WLGOMLYDFQHPRHXLWLQLQHVWUSOMLYDFSRGXDYDWL6YDNLVHRYMHNWUHED
RGJDMDWLGRSRVOMHGQMHJGDQD
WRVLEOLHNROLWRVLGDOMHRGERJD2GJRMMHQDMEROMHQDVOMHGVWYR
8
RGJRMXELORNRGNXHLSXWHPRGJRMQRREUD]RYQRJVXVWDYDSRWUHEQRMH
GHPRNUDWVNRDQHDXWRULWDUQRNRPXQLFLUDQMH3UYRRPRJXXMHPODGRMRVREL
VWMHFDQMHQDYLNDXYDDYDQMDGUXJLKRVREDWROHUDQFLMDRVQRYX]DRWYRUHQRVW
GXKDSUHPDQRYLPLGHMDPDLVHELVDPRPSRYMHUHQMDXGUXJHSULKYDDQMH
VWYDUQRVWLLRVMHDMSUDYHGQRVWLEH]HJDELELORL]X]HWQRWHNRSUHX]HWL
QHNXSRVORYQXLOLGMHODWQXIXQNFLMXIXQNFLRQLUDWLXVORHQLPGUXWYHQLP
RGQRVLPD2YRGUXJRELUD]YLMDORXEXGXRMOLQRVWLVHUYLOQRVW
NRQIRUPL]DPXPDQMHQXNUHDWLYQRVWLNRRSHUDWLYQRVWQHSULMDWHOMVWYRWH
VNORQRVWLVSDGLPDDJUHVLYQRVWL
8
HLOMXGL]DSUDYR]DERUDYOMDMXJOHGDWLVORERGQRMHUOMXGHQHSRGXDYDMX
SRNRODPDGDELSURJOHGDOLQHJRGDELLKRVOLMHSLOL
8
LPR]DLYRWQH]DNROX
9
HOLNLVHUH]XOWDWULMHWNRSRVWLJQHMHUPRGHUDQRGJRMQHQRVLQDGD
9
HOLNRGXDQRGJRMWUHEDRELXNOMXLYDWLSRQL]QRSURXDYDQMHVYLKYMHUD
=
DSUDYLODQRGJRMGMHWHWD]QDDMQLMDMHOMXEDYGLYOMHQMHLVWUDKRSRWRYDQMH
QHJRVWUDK
LYRWPRUDELWLQHSUHNLGQRRGJDMDQMH
o
1DMEROMHLQDMEUHVHXLNDGDVHGUXJDSRGXDYD
o
1DMYHLJULMHKQDVWDYHMHGRVDGD
p
LWDQMHNQMLJHMH]DPHQHLVWUDLYDQMHVYHPLUD
RYMHNQLNDGDQHELVPLRLWDWLNQMLJXVDPR]DWRWRMHRQDQDSRSLVX
QDMLWDQLMLKNQMLJDLOL]DWRWRWRRGJRYDUDQHNRPVXYUHPHQRPWUHQGX3UDYR
LWDQMHMHHWNDQMHX]GODNX
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ODVLNMHGDQDVRYMHNNRMHJPRHPRKYDOLWLDGDJDQLVPRSURLWDOL
.
ODVLNRQDMWNRQDVYLHQHPRHREDYLMHVWLWLGDMHRGDYQRYHSURPLMHQLR
VYRMDVKYDDQMDQDNRMDVHPLSR]LYDPR7HNVHLWDQMHPQDXLNROLNRVH
WRJDPRHRVWDYLWLQHSURLWDQR
2
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WUHEDORLJUDWLVMHGH]DPLNURIRQRP1RJRPHWQLIDQDWL]DPMHHXURSVNDSDDN
LVYMHWVNDGXHYQDEROHVW
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RSWDMHSRVWDODNRFND
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DEDYDMHVUHDRQLKNRMLQHPRJXPLVOLWL
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JLWDUXDOL]DWRQHPDQLJODVD
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WUHEDORLJUDWLVMHGH]DPLNURIRQRP1RJRPHWQLIDQDWL]DPMHHXURSVNDSDDN
LVYMHWVNDGXHYQDEROHVW
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RSWDMHSRVWDODNRFND
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DEDYDMHVUHDRQLKNRMLQHPRJXPLVOLWL
p
DQVRQMLHUMH]DNUXJNXOWXUQLKSRPRGDUDQHWNRWNRGRGXHORHVYLUD
JLWDUXDOL]DWRQHPDQLJODVD
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RJRPHW]DEDYHDQVRQMLHU
2
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NRQIRUPL]DPXPDQMHQXNUHDWLYQRVWLNRRSHUDWLYQRVWQHSULMDWHOMVWYRWH
VNORQRVWLVSDGLPDDJUHVLYQRVWL
8
HLOMXGL]DSUDYR]DERUDYOMDMXJOHGDWLVORERGQRMHUOMXGHQHSRGXDYDMX
SRNRODPDGDELSURJOHGDOLQHJRGDELLKRVOLMHSLOL
8
LPR]DLYRWQH]DNROX
9
HOLNLVHUH]XOWDWULMHWNRSRVWLJQHMHUPRGHUDQRGJRMQHQRVLQDGD
9
HOLNRGXDQRGJRMWUHEDRELXNOMXLYDWLSRQL]QRSURXDYDQMHVYLKYMHUD
=
DSUDYLODQRGJRMGMHWHWD]QDDMQLMDMHOMXEDYGLYOMHQMHLVWUDKRSRWRYDQMH
QHJRVWUDK
LYRWPRUDELWLQHSUHNLGQRRGJDMDQMH
o
1DMEROMHLQDMEUHVHXLNDGDVHGUXJDSRGXDYD
o
1DMYHLJULMHKQDVWDYHMHGRVDGD
p
LWDQMHNQMLJHMH]DPHQHLVWUDLYDQMHVYHPLUD
RYMHNQLNDGDQHELVPLRLWDWLNQMLJXVDPR]DWRWRMHRQDQDSRSLVX
QDMLWDQLMLKNQMLJDLOL]DWRWRWRRGJRYDUDQHNRPVXYUHPHQRPWUHQGX3UDYR
LWDQMHMHHWNDQMHX]GODNX
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ODVLNMHGDQDVRYMHNNRMHJPRHPRKYDOLWLDGDJDQLVPRSURLWDOL
.
ODVLNRQDMWNRQDVYLHQHPRHREDYLMHVWLWLGDMHRGDYQRYHSURPLMHQLR
VYRMDVKYDDQMDQDNRMDVHPLSR]LYDPR7HNVHLWDQMHPQDXLNROLNRVH
WRJDPRHRVWDYLWLQHSURLWDQR
NRQIRUPL]DPXPDQMHQXNUHDWLYQRVWLNRRSHUDWLYQRVWQHSULMDWHOMVWYRWH
VNORQRVWLVSDGLPDDJUHVLYQRVWL
8
HLOMXGL]DSUDYR]DERUDYOMDMXJOHGDWLVORERGQRMHUOMXGHQHSRGXDYDMX
SRNRODPDGDELSURJOHGDOLQHJRGDELLKRVOLMHSLOL
8
LPR]DLYRWQH]DNROX
9
HOLNLVHUH]XOWDWULMHWNRSRVWLJQHMHUPRGHUDQRGJRMQHQRVLQDGD
9
HOLNRGXDQRGJRMWUHEDRELXNOMXLYDWLSRQL]QRSURXDYDQMHVYLKYMHUD
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DSUDYLODQRGJRMGMHWHWD]QDDMQLMDMHOMXEDYGLYOMHQMHLVWUDKRSRWRYDQMH
QHJRVWUDK
LYRWPRUDELWLQHSUHNLGQRRGJDMDQMH
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1DMEROMHLQDMEUHVHXLNDGDVHGUXJDSRGXDYD
o
1DMYHLJULMHKQDVWDYHMHGRVDGD
p
LWDQMHNQMLJHMH]DPHQHLVWUDLYDQMHVYHPLUD
RYMHNQLNDGDQHELVPLRLWDWLNQMLJXVDPR]DWRWRMHRQDQDSRSLVX
QDMLWDQLMLKNQMLJDLOL]DWRWRWRRGJRYDUDQHNRPVXYUHPHQRPWUHQGX3UDYR
LWDQMHMHHWNDQMHX]GODNX
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ODVLNMHGDQDVRYMHNNRMHJPRHPRKYDOLWLDGDJDQLVPRSURLWDOL
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ODVLNRQDMWNRQDVYLHQHPRHREDYLMHVWLWLGDMHRGDYQRYHSURPLMHQLR
VYRMDVKYDDQMDQDNRMDVHPLSR]LYDPR7HNVHLWDQMHPQDXLNROLNRVH
WRJDPRHRVWDYLWLQHSURLWDQR
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WUHEDORLJUDWLVMHGH]DPLNURIRQRP1RJRPHWQLIDQDWL]DPMHHXURSVNDSDDN
LVYMHWVNDGXHYQDEROHVW
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RSWDMHSRVWDODNRFND
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JLWDUXDOL]DWRQHPDQLJODVD
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WUHEDORLJUDWLVMHGH]DPLNURIRQRP1RJRPHWQLIDQDWL]DPMHHXURSVNDSDDN
LVYMHWVNDGXHYQDEROHVW
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NRQIRUPL]DPXPDQMHQXNUHDWLYQRVWLNRRSHUDWLYQRVWQHSULMDWHOMVWYRWH
VNORQRVWLVSDGLPDDJUHVLYQRVWL
8
HLOMXGL]DSUDYR]DERUDYOMDMXJOHGDWLVORERGQRMHUOMXGHQHSRGXDYDMX
SRNRODPDGDELSURJOHGDOLQHJRGDELLKRVOLMHSLOL
8
LPR]DLYRWQH]DNROX
9
HOLNLVHUH]XOWDWULMHWNRSRVWLJQHMHUPRGHUDQRGJRMQHQRVLQDGD
9
HOLNRGXDQRGJRMWUHEDRELXNOMXLYDWLSRQL]QRSURXDYDQMHVYLKYMHUD
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DSUDYLODQRGJRMGMHWHWD]QDDMQLMDMHOMXEDYGLYOMHQMHLVWUDKRSRWRYDQMH
QHJRVWUDK
LYRWPRUDELWLQHSUHNLGQRRGJDMDQMH
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1DMEROMHLQDMEUHVHXLNDGDVHGUXJDSRGXDYD
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1DMYHLJULMHKQDVWDYHMHGRVDGD
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LWDQMHNQMLJHMH]DPHQHLVWUDLYDQMHVYHPLUD
RYMHNQLNDGDQHELVPLRLWDWLNQMLJXVDPR]DWRWRMHRQDQDSRSLVX
QDMLWDQLMLKNQMLJDLOL]DWRWRWRRGJRYDUDQHNRPVXYUHPHQRPWUHQGX3UDYR
LWDQMHMHHWNDQMHX]GODNX
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ODVLNMHGDQDVRYMHNNRMHJPRHPRKYDOLWLDGDJDQLVPRSURLWDOL
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ODVLNRQDMWNRQDVYLHQHPRHREDYLMHVWLWLGDMHRGDYQRYHSURPLMHQLR
VYRMDVKYDDQMDQDNRMDVHPLSR]LYDPR7HNVHLWDQMHPQDXLNROLNRVH
WRJDPRHRVWDYLWLQHSURLWDQR
2
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YHMHPRJXHDNLGUYHQDSHJRULVDPRMHGDQSXW
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7RMHLVWDJOXSRVW3URPHWQRVUHGVWYRNRMHJRGLQMHXELMDWLVXDOMXGLWH
L]DVHEHRVWDYOMDPLOLMXQLQYDOLGDLVLURDGLMHGQRVWDYQRWHKQLNLQLMH
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7
HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8
OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8
WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=
DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
p
$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
$
ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$
ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3
LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
RYLQX
RYLQX
p
$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
$
ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$
ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3
LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
8
YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
p
*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
p
DVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'
REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1
DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3
RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3
XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7
HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7
HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7
HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8
OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8
WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=
DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
8
YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
p
*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
p
DVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'
REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1
DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3
RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3
XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7
HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7
HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7
HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8
OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8
WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=
DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
p
$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
$
ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$
ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3
LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
RYLQX
RYLQX
p
$NRVHHOLRVWDYLWLSLDWULMH]QLPRLPDSRJOHGDMSLMDQFD
$
ONRKRONRQ]HUYLUDVYHRVLPGRVWRMDQVWYDLWDMQL$ONRKROUD]UMHXMHMH]LNDOL
QHUMHDYDSUREOHPH
$
ONRKROVXDYDRE]RUQDYHOLLQXSRGPHWDD]DSLYR
3
LMNDGDVLVUHWDQQLNDGDQHPRMSLWLDNRVLQHVUHWDQ
8
YLMHNSRVWRMLODNLQDLQGDVHWRL]UDGL
p
*UDPSULPMHQHYULMHGLWRQXDSVWUDNFLMH
p
DVWL]X]HWQLPHPLVLMDPDDOLPRHPROLSUHGYLGMHWLYULMHPHNDGHVH
]DKWLMHYDWLQHVDPRGDMHGDQGDQEXGHVORERGDQRGWHOHYL]LMVNRJSURJUDPD
QHJRGDWRSRVWDQHLQXGRP"
'
REDMHEHVPLVOHQRJEXOMHQMDXDJUHVLYQH]DJOXSOMXMXHLWULYLMDOQH79
SURJUDPH
1
DMJRUHVPHHQDVWRMLV79HNUDQDLVWLVQXWLRELQRVPHH
3
RVWRMLRSUDYGDQVWUDKRGEDUEDUVNHEXGXQRVWLXNRMRMHWHOHYL]LMDSOHV
HJRL]DPLLVSUD]QRXLYDQMHL]EULVDWLVYHWHNRYLQHVWROMHDKXPDQL]PD
3
XNDMHLVWLQDGDVPRPLVQDLPWHOHYL]RULPDLPODQMDFLPDXGDOMHQLMLRG
VWYDUQRJLYRWDQHJRGRPRURFLX$IULFL
7
HOHYL]LMDMHL]XPOMHQD]DWRGDELLQHSLVPHQLLPDOLUD]ORJDQRVLWLQDRDOH
7
HOHYL]LMDMHSRVWDODJRVWNRMLRGVYLKGUXJLKJRVWLMX]DKWLMHYDGDPXVH
SRGUHGHLOLQHGROD]H
7
HOHYL]LMDSUHWYDUDGRPXSURVWRU]DSUHGVWDYHRELWHOMXSXEOLNXDYHHUQML
UD]JRYRUEUDQLKGUXJRYDXIDUVX2QDYMHURMDWQROMXGLPDQHHGRQLMHWL
WROLNRNXOWXUHNROLNRHMHXLVWLPDKXQLWLWL
8
OMXGVNRMMHSULURGLGDRWNULYDVYLMHWRNRVHEHGDRSDDQMHJRYXOMHSRWX
NDRL]DPNHQMHJRYXXGHVQXL]JUDHQRVWLRUJDQL]DFLMXNDRLQMHJRYH
RWYRUHQHSULMHWQMHDRQHQLVXEH]D]OHQH1HNDGDVPRJRYRULOLR
LQIRUPDFLMVNRMJODGLGDQDVX]SRPRWHOHYL]LMHJRYRULPRRLQIRUPDFLMVNRP
QDVLOMX'RYROMQRMHGDXNOMXLPRUDGLRWHOHYL]RUGDSRJOHGDPRQDVORYH
VWUDQLFHQDNLRVNXSRUHGNRMHJVYDNRGQHYQRJSUROD]LPRGDELVPRVKYDWLOL
NDNRQDV]DVLSDMXLQIRUPDFLMHRQHELWQLPGRJDDMLPDSRMDYDPD
SUREOHPLPDLGRVWLJQXLPDNRGQDVLXVYLMHWX
8
WMHFDMWHOHYL]LMHQDQDXNXOWXUXXSUDYRMHQHRSLVLY8L]YMHVQRPVPLVOXRQD
MHJRWRYRLVWRWROLNRYDQDNDRL]XPWLVND
=
DKYDOMXMXLWHOHYL]LMLSRVWRMLIHQRPHQGDVHEH]EURMOMXGLQDYHHUSUREXGL
SULMHQHJRWRLGXXNUHYHW
3
URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6
YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6
YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
R]ODWX
p
*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=
ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
p
*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=
ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
R]ODWX
3
URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6
YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6
YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
3
URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6
YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6
YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
R]ODWX
p
*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=
ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
p
*GMHJRYRUL]ODWRQLMHGDQJRYRUQHYDOMD'DMH]HPOMDVYDRG]ODWDOMXGL
ELVHJUDELOL]DDNXEODWD1LMHVYHWRVMD]ODWR$OLLQHVMDVYHWRMH]ODWR
RYMHNMHLHSUNDRL]EODWD]ODWRDVDGDWDEHVSUHGPHWQDNRYLQDYODGD
QMHJRYLPQD]RULPDLXYMHUHQMLPD
=
ODWRVHXYDWULNXDDGREULOMXGLXQHYROML
R]ODWX
3
URWLYYLQDQDYRGHVHVDPR]ODGMHODQDNRMDRQRQDYHGHVDPRRQRQDYRGLL
QDVWRWLQXGREULKGMHODNRMDVHQHVD]QDMX
6
YLMHWMHSXQOMXGLNRMLSURSRYLMHGDMXYRGXDSLMXYLQR
6
YRMHSULMDWHOMHLRQRWRMHLYH]LVOMXEDYLPRUDVHSRJOHGDWLXYLQXQLWDQH
YULMHGLWRVHQHPRHSRJOHGDWLWDNR
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$NRLPDPDORPRHGRELWLSXQR$NRLPDSXQR]EXQMHQVL
$
NRPLHOLGDWLQHSXVWLPHHNDWL%XGLQLMHPNDGGDMHJRYRULNDG
SULPD$NRVLGREDUSRVWDMHRSHGREUR'REUDVXGMHODQDMOMHSDPROLWYD
$
NRVLXLQLRGREURLQVWYR]DERUDYL$NRVLSRSULURGLOMXED]DQRQGD
SULYODLPQRJHOMXGHNRMHQHYROL
$
NR]DPODGRVWLQLVLQLWDVDELUDRNDNRHLWDQDLXVWDURVWL"
$
NRHOLSRVWDWLGREDUQDSRODVLGREDU
$
OWUXL]DPMHSRWSXQVDPRNDGDMHREMHNWLYDQ
$
OWUXL]DPYHOLNLKOMXGLSRLYDQDVNURPQRVWL
%
LWLVYMHVWDQGDNDGYMHUXMHPLVOL]QDLOLKRHGDWRNUR]WHEH
YMHUXMHKRHLOL]QDGHMHGQDVQDJDNRMDMHVYHPLVOLLRVMHDMHLYMHUHLYROMHL
]QDQMDSRNUHQXODNUR]WHEHSRPRXWHEHDOLQH]ERJWHEHVQDJDNRMXVX
]YDOLERJRPLOLYMHURPXERJDDGDQDMH]RYXYMHURPXRYMHDQVWYRYMHURP
XQDSUHGDNOMXGVNLYMHURPXOMXGVNX]DMHGQLFXYMHURPXOMXGVNXGUXWYHQRVW
YMHURPXPHXQDURGQXEROMXEXGXQRVWWRQH]QDLYMHURYDWLWR]QDLELWL
PLVDRQLRYMHN
%
ULQLVH]DWUDMQRGREURDQH]DNUDWNXQDVODGX
%
XGLQDMEOLLGREULPDDNRQHPRHELWLQDMEROML
LPQHWRVSRPHQHDNRMHGREURQHVWDQHDNRMHORHGRJRGLVH
RYMHNMHEH]QDGQRVDPRVLPXNROLNRQHSRPDHGUXJRPH
RYMHNPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
XYDMRQRWRLPDDOLYLHWHLWRPHGDEXGH
'
DELND]QLRRQHNRMLWLLQH]ORSRVWLGLLKGREULPGMHORP]DX]YUDW
'
DQDVPLMHGREURVDPR]DWRWRPLMHMXHUELORRGOLQR
'
DUMHDUREQLNDPHQXRLPDRQRJDNRMLJDGDMH
'
DURYLLSRNORQL]DVOMHSOMXMXRLPXGUDFLPDLNDREUQMLFDQDXVWLPD
]DXVWDYOMDMXXNRUH
'
DYDWLMHERDQVNLSULPDWLMHOMXGVNL'DUMHDUREQLNDPHQXRLPDRQRJD
NRMLJDGDMH
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REURQLMHXVQD]LYHMHVQDJDXGREURP
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OWUXL]DPVHELQRVWXVNUDLYDQMHNUWRVW
D
OWUXL]DPVHELQRVWXVNUDLYDQMHNUWRVW
p
$NRLPDPDORPRHGRELWLSXQR$NRLPDSXQR]EXQMHQVL
$
NRPLHOLGDWLQHSXVWLPHHNDWL%XGLQLMHPNDGGDMHJRYRULNDG
SULPD$NRVLGREDUSRVWDMHRSHGREUR'REUDVXGMHODQDMOMHSDPROLWYD
$
NRVLXLQLRGREURLQVWYR]DERUDYL$NRVLSRSULURGLOMXED]DQRQGD
SULYODLPQRJHOMXGHNRMHQHYROL
$
NR]DPODGRVWLQLVLQLWDVDELUDRNDNRHLWDQDLXVWDURVWL"
$
NRHOLSRVWDWLGREDUQDSRODVLGREDU
$
OWUXL]DPMHSRWSXQVDPRNDGDMHREMHNWLYDQ
$
OWUXL]DPYHOLNLKOMXGLSRLYDQDVNURPQRVWL
%
LWLVYMHVWDQGDNDGYMHUXMHPLVOL]QDLOLKRHGDWRNUR]WHEH
YMHUXMHKRHLOL]QDGHMHGQDVQDJDNRMDMHVYHPLVOLLRVMHDMHLYMHUHLYROMHL
]QDQMDSRNUHQXODNUR]WHEHSRPRXWHEHDOLQH]ERJWHEHVQDJDNRMXVX
]YDOLERJRPLOLYMHURPXERJDDGDQDMH]RYXYMHURPXRYMHDQVWYRYMHURP
XQDSUHGDNOMXGVNLYMHURPXOMXGVNX]DMHGQLFXYMHURPXOMXGVNXGUXWYHQRVW
YMHURPXPHXQDURGQXEROMXEXGXQRVWWRQH]QDLYMHURYDWLWR]QDLELWL
PLVDRQLRYMHN
%
ULQLVH]DWUDMQRGREURDQH]DNUDWNXQDVODGX
%
XGLQDMEOLLGREULPDDNRQHPRHELWLQDMEROML
LPQHWRVSRPHQHDNRMHGREURQHVWDQHDNRMHORHGRJRGLVH
RYMHNMHEH]QDGQRVDPRVLPXNROLNRQHSRPDHGUXJRPH
RYMHNPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
XYDMRQRWRLPDDOLYLHWHLWRPHGDEXGH
'
DELND]QLRRQHNRMLWLLQH]ORSRVWLGLLKGREULPGMHORP]DX]YUDW
'
DQDVPLMHGREURVDPR]DWRWRPLMHMXHUELORRGOLQR
'
DUMHDUREQLNDPHQXRLPDRQRJDNRMLJDGDMH
'
DURYLLSRNORQL]DVOMHSOMXMXRLPXGUDFLPDLNDREUQMLFDQDXVWLPD
]DXVWDYOMDMXXNRUH
'
DYDWLMHERDQVNLSULPDWLMHOMXGVNL'DUMHDUREQLNDPHQXRLPDRQRJD
NRMLJDGDMH
'
REURQLMHXVQD]LYHMHVQDJDXGREURP
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$NRLPDPDORPRHGRELWLSXQR$NRLPDSXQR]EXQMHQVL
$
NRPLHOLGDWLQHSXVWLPHHNDWL%XGLQLMHPNDGGDMHJRYRULNDG
SULPD$NRVLGREDUSRVWDMHRSHGREUR'REUDVXGMHODQDMOMHSDPROLWYD
$
NRVLXLQLRGREURLQVWYR]DERUDYL$NRVLSRSULURGLOMXED]DQRQGD
SULYODLPQRJHOMXGHNRMHQHYROL
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NR]DPODGRVWLQLVLQLWDVDELUDRNDNRHLWDQDLXVWDURVWL"
$
NRHOLSRVWDWLGREDUQDSRODVLGREDU
$
OWUXL]DPMHSRWSXQVDPRNDGDMHREMHNWLYDQ
$
OWUXL]DPYHOLNLKOMXGLSRLYDQDVNURPQRVWL
%
LWLVYMHVWDQGDNDGYMHUXMHPLVOL]QDLOLKRHGDWRNUR]WHEH
YMHUXMHKRHLOL]QDGHMHGQDVQDJDNRMDMHVYHPLVOLLRVMHDMHLYMHUHLYROMHL
]QDQMDSRNUHQXODNUR]WHEHSRPRXWHEHDOLQH]ERJWHEHVQDJDNRMXVX
]YDOLERJRPLOLYMHURPXERJDDGDQDMH]RYXYMHURPXRYMHDQVWYRYMHURP
XQDSUHGDNOMXGVNLYMHURPXOMXGVNX]DMHGQLFXYMHURPXOMXGVNXGUXWYHQRVW
YMHURPXPHXQDURGQXEROMXEXGXQRVWWRQH]QDLYMHURYDWLWR]QDLELWL
PLVDRQLRYMHN
%
ULQLVH]DWUDMQRGREURDQH]DNUDWNXQDVODGX
%
XGLQDMEOLLGREULPDDNRQHPRHELWLQDMEROML
LPQHWRVSRPHQHDNRMHGREURQHVWDQHDNRMHORHGRJRGLVH
RYMHNMHEH]QDGQRVDPRVLPXNROLNRQHSRPDHGUXJRPH
RYMHNPRHELWLOMXGLPD]DLVWDGREDUSDLSDNRGQMLKSULPLWLPDOR
XYDMRQRWRLPDDOLYLHWHLWRPHGDEXGH
'
DELND]QLRRQHNRMLWLLQH]ORSRVWLGLLKGREULPGMHORP]DX]YUDW
'
DQDVPLMHGREURVDPR]DWRWRPLMHMXHUELORRGOLQR
'
DUMHDUREQLNDPHQXRLPDRQRJDNRMLJDGDMH
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RYRUSRND]XMHXGLSULWDMHQLGXK
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RYRULPDORDLQLPQRJR
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RYRULQDMSULMHRRQRPHWR]DQLPDWYRMHJVXJRYRUQLND
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RYRULVDHWRLPQRJRUHFLXPDORULMHLRVWDYLGRMDPRYMHNDNRML]QD
DOLQHHOLJRYRULWL
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RYRULDNRWLMHSRWUHEQRDOLWHNSRWRWHGYDSXW]DPROH
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RYRULDOLDNRSXQRJRYRULLPDPDORYUHPHQD]DUD]PLOMDQMH
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RYRUQLNPRUDELWLSRPDORLSMHVQLNGDNOHQHVPLMHVHSUHPDLVWLQLRGQRVLWL
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OXDNVHVPDWUDPXGULPGRNXWL
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PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
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H]LNMHPDMNDQHVOXDYNDPLVOL
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DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
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ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
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UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/
MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/
MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/
MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/
MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0
DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0
HNMH]LNLNRVWLORPL
0
LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0
XGUDFXWLGR]JRGQRJDVD
1
DMJRUHODLHVWRVXL]UHHQHXWQMRP
+
RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,
OXDNVHVPDWUDPXGULPGRNXWL
,
PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,
PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,
VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,
]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,
]JRYRUHQXULMHQHPRHVHYUDWLWL
,
]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,
]UDDYDMPLVOL]RUQRLGUDPDWLQR
HGQRMHSULNULYDWLGUXJRXWMHWL
HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
H]LNMHPDMNDQHVOXDYNDPLVOL
H]LNMHRGMHDPLVOL
H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.
DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.
DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.
ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.
UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/
MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/
MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/
MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/
MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0
DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0
HNMH]LNLNRVWLORPL
0
LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0
XGUDFXWLGR]JRGQRJDVD
1
DMJRUHODLHVWRVXL]UHHQHXWQMRP
+
RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,
OXDNVHVPDWUDPXGULPGRNXWL
,
PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,
PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,
VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,
]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,
]JRYRUHQXULMHQHPRHVHYUDWLWL
,
]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,
]UDDYDMPLVOL]RUQRLGUDPDWLQR
HGQRMHSULNULYDWLGUXJRXWMHWL
HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
H]LNMHPDMNDQHVOXDYNDPLVOL
H]LNMHRGMHDPLVOL
H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.
DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.
DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.
ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.
UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/
MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/
MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/
MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/
MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0
DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0
HNMH]LNLNRVWLORPL
0
LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0
XGUDFXWLGR]JRGQRJDVD
1
DMJRUHODLHVWRVXL]UHHQHXWQMRP
+
RHOLGDVHGREURPLVOLRWHELQHPRMVDPRVHELGREURJRYRULWL
,
OXDNVHVPDWUDPXGULPGRNXWL
,
PDOMXGLNRMLSULDMX]DWRWRQHPRJXPLVOLWL
,
PDGYDXKDDMHGQDXVWD]DWRYLHVOXDMDPDQMHJRYRUL
,
VWLQDMHGDVHGDQDVOMXGLYLHQMXHQHJRVSRUD]XPLMHYDMXULMHLPD
,
]EMHJDYDMMHGQRPLVOLWLDGUXJRJRYRULWL
,
]JRYRUHQXULMHQHPRHVHYUDWLWL
,
]QHVLVORERGQRVYRMHSULMHGORJH8VORERGQRPGUXWYXQHSRVWRMLVDPR
MHGDQSXW
,
]UDDYDMPLVOL]RUQRLGUDPDWLQR
HGQRMHSULNULYDWLGUXJRXWMHWL
HGQRPL]JRYRUHQDULMHOHWLEH]RSR]LYD
HVLOLGRELRGDUJRYRUDVDPR]DWRGDELPRJDRSULNULWLVYRMHPLVOL"
H]LNMHPDMNDQHVOXDYNDPLVOL
H]LNMHRGMHDPLVOL
H]LNQLMHVDPRRGMHDLPDVNDPLVOLRQXMHGQRGMHOXMHLQDQHNLPLVDRQL
VDGUDM
.
DGDQDHRYMHNDVNRMLPYULMHGLJRYRULWLLQHJRYRULL]JXELRVL
RYMHND.DGDQDHRYMHNDVNRMLPQHYULMHGLJRYRULWLLJRYRULL]JXELRVL
ULMHL0XGDURYMHNQHJXELQLRYMHNDQLULMHL
.
DRWRMHXUHVRYMHNDXPWDNRMHVYMHWORVDPRJXPDUMHLWRVW
.
ROLNRMH]LND]QDWROLNROMXGLYULMHGL/DNHMHUHLQHJRXLQLWL
.
UDWNDULMHGXJLPPLVOLPDSRYRGGDMH
/
MXGLHVWRL]ULXLVWHULMHLDGDLPSRJOHGLOXWDMXVXSURWQLPVWUDQDPD
/
MXGLQHHOHGDLPVHJRYRUL2QLHOHGDVHVQMLPDUD]JRYDUD
/
MXGLVXNDNRVHLQLMH]LNSULPLOLQHGDELVDNULOLVYRMHPLVOLYH]DWRWR
PLVOLXRSHQHPDMX
/
MXGLYUORUDGRVOXDMXRQRWRVDPLQHELKWMHOLUHL
0
DJLMDMH]LNDQDMRSDVQLMDMHRGVYLKDUROLMD
0
HNMH]LNLNRVWLORPL
0
LVOLPDQLNDGDQHX]PDQMNDMXULMHLYHULMHLPDPLVOL
0
XGUDFXWLGR]JRGQRJDVD
1
DMJRUHODLHVWRVXL]UHHQHXWQMRP
1
DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1
DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1
HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1
HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1
HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1
HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1
HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1
HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1
LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
1
LMHUHHQRQLMH]DSLVDQR
1
LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1
LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1
LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2
ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2
QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2
QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2
SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3
D]LWRJRYRUL
3
LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3
RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3
RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1
LMHUHHQRQLMH]DSLVDQR
1
LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1
LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1
LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2
ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2
QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2
QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2
SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3
D]LWRJRYRUL
3
LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3
RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3
RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1
DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1
DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1
HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1
HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1
HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1
HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1
HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1
HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1
LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
1
DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1
DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1
HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1
HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1
HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1
HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1
HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1
HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1
LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
1
LMHUHHQRQLMH]DSLVDQR
1
LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1
LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1
LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2
ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2
QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2
QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2
SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3
D]LWRJRYRUL
3
LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3
RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3
RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1
LMHUHHQRQLMH]DSLVDQR
1
LNDGQHVOXDMRQHNRMLORHJRYRUHRGUXJLPDDGREURRWHEL
1
LVXXYLMHNRQLNRMLXWHLPXGUL3RVWRMH]DNOMXDQHNULQMHNRMHVXSUD]QH
1HPDGLMDORJDEH]SULYLGQRJQHVSRUD]XPD'LVNXVLMDMHQHPRJXDVQHNLP
WNRWYUGLGDQHWUDLLVWLQXQHJRGDMHYHSRVMHGXMH2WNDNRVPRVXGLRQLFL
GLMDORJDPRHPRXWLMHGQLGUXJH7DNRGXJRGRNULMHLQLVXNRQDQR
L]JRYRUHQHXYLMHNSRVWRMLPRJXQRVWGDVHRQHPRGDQHPRUDMXWLKR
SRGUD]XPLMHYDWL
1
LWNRQLMHVDVYLPREUD]RYDQSULMHQHJRWRQDXLXWMHWL
2
ERJDXMVYRMSRMPRYQLUMHQLN%H]SRMPRYDQHPDDSVWUDNWQRJPLOMHQMD
2
QDMWNRJRYRUQLNLYMHWRL]ODHLYRGLUD]JRYRUQHLQLWRXYLMHNXVOXEL
REMHNWLYQHLVWLQH8HQLJRYRUQLNQHYMHUXMHGDQMHJRYHULMHLLPDMXVQDJX
YMHQHLVWLQH2QWRYLHSROD]LRGWRJDGDMHQMHJRYJRYRUSUROD]DQWHX
RE]LUX]LPDPRJXQRVWQMHJRYHSURPMHQHQHNRPGUXJRPSULJRGRP*RYRUL
VXHVWRVDPRSURL]YRGLWUHQXWND
2
QDMWNRSRVMHGXMHPXGURVWL]QDQMHJRYRULWDGDNDGDVYLRNRQMHJDXWH
2
SUH]QDXWQMDVYHWLQMDMHPXGURVWL
3
D]LWRJRYRUL
3
LXLQDXLWHSLVDWLJRYRUHLJRYRULWL
3
RMHGLQDQLLWDWHOMRELQRMHVLURPDQLMLQDULMHLPDDOLMHSDPHWQLMLRGRQRJ
MDYQRJPLMHQMDNRMHLQLRQDMVORMEH]VXSVWDQFHLQWHOHNWXDOQRVWLDNRMLQD
VYXVUHXQLMHRQROLNRPRDQNDNRPLVOLGDMH
3
RVWRMLWROLNRYHOLNLKSUD]QLKULMHLGDELVHXQMLPDPRJOLGUDWLLWDYL
QDURGL
1
DMYLHSULSUHPDRGX]LPDMXPLPRMLVSRQWDQLLPSURYL]LUDQLJRYRUL
1
DDVHJHQHUDFLMDQHHWROLNRWXLWL]ERJ]ORGMHOD]OLKOMXGLNROLNR]ERJ
]DVWUDXMXHXWQMHGREULK
1
HEXGLVLORYLWQDMH]LNXDOLMHQLPOLWDYQDGMHOX
1
HJRYRULQLNDGDORHRQHNRPRYMHNXDNRQLVLVDVYLPVLJXUDQXWR$
DNRVLVDVYLPVLJXUDQXSLWDMVH=DWRWRSULDP"
1
HRGJRYDUDMSULMHQHJRWRVLXRLQHPLMHDMVHXVUHGJRYRUD
1
HXNDOMDRYMHNDRQRWRQDXVWDXOD]LQHJRRQRWRL]XVWDL]OD]L
1
HYROLPUD]JRYDUDWLVOMXGLPDNRMLVXPRJPLOMHQMD-HGQRYULMHPHMH
]DEDYQRLJUDWLVHVMHNRPDOLVYUHPHQRPWR]DPDUD
1
HSRVUHGQDVWYDUQRVWPLVOLMHMH]LN
1
LMHGRVWDJRYRULWLSDPHWQRQHJRMHSRWUHEQRLJRYRULWLQDYULMHPH
3
RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3
RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3
URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5
DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5
D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5
D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5
HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5
HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5
LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5
LMHLSRNUHXSULPMHULSRYODH]DVRERP
5
LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5
LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5
LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5
MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
6
PMHURPXWLLJRYRUL
6
DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6
OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6
YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
6
PMHURPXWLLJRYRUL
6
DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6
OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6
YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
3
RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3
RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3
URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5
DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5
D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5
D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5
HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5
HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5
LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5
LMHLSRNUHXSULPMHULSRYODH]DVRERP
5
LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5
LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5
LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5
MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
3
RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3
RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3
URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5
DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5
D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5
D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5
HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5
HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5
LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5
LMHLSRNUHXSULPMHULSRYODH]DVRERP
5
LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5
LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5
LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5
MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
6
PMHURPXWLLJRYRUL
6
DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6
OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6
YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
6
PMHURPXWLLJRYRUL
6
DVYDNLPL]XPLUXLPMH]LNRPJDVLVHMHGQDVOLNDRYMHND
6
OXDMXRFHDQLPDDJRYRULXNDSOMLFDPD
6
YHRQRWRMHQHNRGREURUHNDRQLMHWXHYHSULSDGDWHEL
WHGLULMHLEHVSODWQHVX
WRYULMHGHQDMEROMHULMHLNDGDQDPGDMXYDUOMLYXVOLNXRVWYDUQRVWL"
XWQMDMHLQLVHSUL]QDQMH
3
RWUHEQRMHSULSD]LWLGDQHSRVWDQHPRSUHYLHJRYRUOMLYLLOLSRQHPRPLVOLWL
GDXVYDNRMSULJRGLPRUDPRQHWRUHL
3
RWYUGLULMHLLQMHQLFDPD,]DULMHLVOLMHGLLQ
3
URSRYMHGQLNQHNDVWXSLQDSURSRYMHGDRQLFXRWYRULVYRMDXVWDDOLQHNDL
SUHVWDQH
5
DQDNRMX]DGDULMHJRUDMHRGUDQH]DGDQHPDHP
5
D]JRYDUDMUMHLWRVWMHMHGQDRGSULPDUQLKPHQWDOQLKVSRVREQRVWL3RYHDM
VYRMXWROHUDQFLMXQDIUXVWUDFLMXWRMH]QDNPHQWDOQRJ]GUDYOMD3UDYDMH
PXNDNDGQHPDGXKD]DJRYRUQLGRYROMQRSDPHWLGDELXWLR
5
D]PLVOLSULMHQHJRWRHSURJRYRULWLRWNULWHGDLPDPQRJRPDQMH
WRJDUHL
5
HFLSUYLSXWQHWRWRVHVDPRSRVHELUD]XPLMHLELWHEHVPUWDQ
5
HFLXYLMHNGD]DVYHRQRWRGUXJLHOHRGWHEHGDELQDNUDMXPRJOL
UDGLRRQRWRHOL
5
LMHXWHELMHURERQDNRMDWLL]PDNQHWYRMMHJRVSRGDU
5
LMHLSRNUHXSULPMHULSRYODH]DVRERP
5
LMHLVXDYOLNRMLPDVHSULYUXMXPLVOL
5
LMHLVXSRVXGHLVSXQMHQHLVNXVWYRPRQHVSDMDMXOMXGHNDRPRVWRYL
VWYDUDMXLXLVWRYULMHPHL]PHXRYMHNDLRYMHNDQHSUHPRVWLYHYUORHVWR
GXEOMHRGQDMPUDQLMHJDSRQRUD
5
LMHNDVHXSR]QDSOLYDQMHPDRYMHNXUD]JRYRUX1HJRYRULVYHWR]QDDOL
]QDMXYLMHNWRJRYRUL
5
MHLWRVW]QDLPRMHUMHSULYLGQDSDPHW5MHQLNMHSRYLMHVWRYMHND3UDYD
VHUMHLWRVWVDVWRMLXWRPHGDVHNDHRQRWRMHQDVWYDULLXSUDYRVDPRWR
6WUDQLMH]LNPRHVHQDXLWLXHVWWMHGDQD]DXHQMHYODVWLWRJMH]LNDFLMHOL
LYRWQLMHGRYROMDQ2QDMWNRXYMHUOMLYRJRYRULL]QDVSUHWQRL]QRVLWL
DUJXPHQWHQH]UDLVDPRVDPRSRX]GDQMHP1MHPXVHHVWRSULSLVXMHL
RGUHHQDVLJXUQRVWLXRSKRHQMXVOMXGLPDLRVRELQHYRH2SUDYGDQRLOL
QHRSUDYGDQRQMHPXVHXND]XMHSRYMHUHQMH
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7
LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7
NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8
ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8
SRHWNXELMDHULMH
8
KRMHSXWGRVUFD
8
SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9
HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9
LHMHUQHPDWRUHL
9
LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9
LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9
ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=
D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p
,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/
LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7
NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
p
1HVUHWQDMH]HPOMDNRMDWUHEDMXQDNH
3
UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
8
QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
+
5$%5267,.8.$9,/8.
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LYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
G
LYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
+
5$%5267,.8.$9,/8.
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1HVUHWQDMH]HPOMDNRMDWUHEDMXQDNH
3
UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
8
QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7
LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7
NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8
ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8
SRHWNXELMDHULMH
8
KRMHSXWGRVUFD
8
SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9
HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9
LHMHUQHPDWRUHL
9
LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9
LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9
ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=
D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p
,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/
LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7
NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7
LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7
NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8
ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8
SRHWNXELMDHULMH
8
KRMHSXWGRVUFD
8
SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9
HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9
LHMHUQHPDWRUHL
9
LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9
LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9
ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=
D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p
,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/
LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7
NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
p
1HVUHWQDMH]HPOMDNRMDWUHEDMXQDNH
3
UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
8
QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
+
5$%5267,.8.$9,/8.
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LYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
G
LYRYLKHURMLMXQDFLKUDEURVWNXNDYLOXNNXNDYLFDWMHVNREDVWUDK
VODELL
+
5$%5267,.8.$9,/8.
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1HVUHWQDMH]HPOMDNRMDWUHEDMXQDNH
3
UDYLKHURMLVXRQLNRMLVHERUH]DQDMYLHLGHDOHRYMHDQVWYD
8
QDFLMDPDVHSRMDYOMXMXGLYRYLVDPRXWUHQXFLPDNUL]H
XWQMDMHL]DULMHLGUXJDPRVYLMHWD
7
LVLYLHRYMHNSRVWYDULPDNRMHSUHXXMHQHJRSRRQLPNRMHNDH
7
NRMH]LNSURLDYDDGDJDSULWRPQHRERJDXMHVODELQMHJRYXVQDJX
8
ODELULQWXGXHULMHMHMHGLQRVYLMHWOR
8
SRHWNXELMDHULMH
8
KRMHSXWGRVUFD
8
SUDYRWDPRJGMHQHGRVWDMHSRMDPXSUDYRVHYULMHPHSRMDYLULMH
9
HOLNHVWYDULLPDMXMHGQRJVPUWQRJQHSULMDWHOMDYHOLNHULMHL
9
LHMHUQHPDWRUHL
9
LHYULMHGLMHGQDGREURXLQMHQDQHJRVWRGREULKULMHL
9
LHYULMHGLXWQMDPXGUDFDQHJRJDODPDEXGDOD$OLRQRVWUDQRQLMHXWQMD
PXGULKYHJDODPDEXGDOD
9
ODGDMSUHGPHWRPRNRMHPJRYRULULMHLHGROD]LWLVDPHRGVHEH
=
D]QDQRVWQHSRVWRMLQLWDRHPXELRQDPRUDODXWMHWL
LYDULMHSRXDYD
p
,VWLQVNDXWQMDMHLYDSURWXLJUDJRYRUHQMX2QDMHQMH]LQVDVWDYQLGLRNDRL
GLVDQMH
/
LMHSRMHVQHNLPPRLXWMHWL
XWQMDMHDUJXPHQWNRMLVHJRWRYRQHPRHSRELWL
XWQMDMHNRULVQRRUXMH
XWQMDMHQDMQHSRGQROMLYLMLRGJRYRU
XWQMDMHRGJRYRUQDQHL]UHFLYR
XWQMDPRHELWLQDMRNUXWQLMDODXWQMDRQHNRMRVRELMHUMHLWR
VYMHGRDQVWYRXWQMDLYLXNXOL
7
NRXWLLQLVHGDSULVWDMHXWQMDQHNDGLWXWQML
p
+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%
H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*
GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+
UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+
UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+
UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+
UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+
UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+
UDEURVWMHVWYRULODMXQDNH
+
UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+
UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.
DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.
DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/
DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0
RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0
XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1
HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1
HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1
HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2
QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6
MHWLVHGDXYLMHNEXGHRGYDDQ
6
PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p
+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%
H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*
GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+
UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+
UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+
UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+
UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+
UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+
UDEURVWMHVWYRULODMXQDNH
+
UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+
UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.
DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.
DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/
DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0
RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0
XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1
HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1
HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1
HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2
QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6
MHWLVHGDXYLMHNEXGHRGYDDQ
6
PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p
+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%
H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*
GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+
UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+
UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+
UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+
UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+
UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+
UDEURVWMHVWYRULODMXQDNH
+
UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+
UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.
DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.
DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/
DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0
RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0
XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1
HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1
HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1
HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2
QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6
MHWLVHGDXYLMHNEXGHRGYDDQ
6
PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p
+UDEULOMXGH+YDOLLQDMPDQMDGRVWLJQXDGUXJLK3RKYDODMHYUMHGQLMD
RGSULMHNRUD
%
H]KUDEURVWLVDYMHWMHDORVWDQJRVW
*
GMHJUDDQVNDKUDEURVWQHPDGRPRYLQHVORERGDQHVHHGDOHNR
+
UDEURVWWRMHGRNUDMDVSR]QDQDRGJRYRUQRVWNXNDYLFDMHRYMHNNRMLX
RSDVQLPVLWXDFLMDPDPLVOLQRJDPD
+
UDEURVWMHHVWRQHGRVWDWDNXYLGDGRNVHNXNDYLOXNHVWRWHPHOMLQD
GREULPLQIRUPDFLMDPD
+
UDEURVWMHGREUD8VWUDMQRVWMHEROMD
+
UDEURVWMHRWSDGQLSURL]YRGVWUDKD
+
UDEURVWMHSRWUHEQDL]DWRGDELRYMHNXRSHPRJDRSRVWRMDWL
+
UDEURVWMHVWYRULODMXQDNH
+
UDEURVWVHQHGRND]XMHVDPRDNDPDSRWUHEQDMHLJODYD
+
UDEURVWVHQHVDVWRMLXWRPHGDMHVOLMHSRSUHYLGLRSDVQRVWYHGDVH
SUHEURGLJOHGDMXL
.
DGJRYRULLOLSLHQHNDWYRMLPULMHLPDWUHEDELWLXVNRDPLVOLPD
SURVWUDQR
.
DNRELVHQHNDVWYDUSURPLVOLODGRGQDHVWRMHSRWUHEQRYLHKUDEURVWLQHJR
UD]XPD
/
DNHMHELWLMXQDNQHJRHVWLWRYMHN-XQDNVHPRUDELWLVDPRMHGQRPD
HVWLWRYMHNXYLMHN
0
RJXVDPRRQGDELWLKUDEDUDNRVHQHPRUDPRSULGUDYDWLSURSLVDQRJ
KUDEURJSRQDDQMD
0
XGDULOLKUDEDUPXNDUDFQHHOHLQDWUDQLFHSRYLMHVWLLHNDWLGDJD
SUHJD]LYODN
1
HNORQLGXKRPLDNRWHVQDHQHYROMD,]GULLX]GULVH
1
HRWNULYDMXVHQRYLNRQWLQHQWLDNRQHPDKUDEURVWLGDVHVWDUHREDOHL]JXEH
L]YLGD
1
HX]PLLSUHG]ORPYHPXVHMRKUDEULMHRGXSUL
2
QRWRMHELWQRMHQDDKUDEURVW]DLYOMHQMH6PLRQLPDSRPDX%RJ
9HQHUDVUHDLVOXDM
6
MHWLVHGDXYLMHNEXGHRGYDDQ
6
PLRQRVWVHVPDWUDEHGHPRP
WRMH]DSUDYRRQRSVLKLNRVWDQMHVPQRJLPOLFLPDNRMHPRHGRYHVWLGR
LQDPXHQMDLOLKUDEURVWLGRRSVMHGQXWRVWLNRMDWUDMHLWDYRJLYRWDWH
SRQHNDGLGRGXHYQHLOLWMHOHVQHEROHVWLSDLGRVWYDUDODNLKGMHODWQRVWL"
p
.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.
XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.
XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.
XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.
XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/
LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1
LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7
NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1
HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p
$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%
RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'
DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,
VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.
RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0
DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
p
.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.
XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.
XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.
XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.
XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/
LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1
LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7
NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1
HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p
$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%
RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'
DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,
VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.
RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0
DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
p
.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.
XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.
XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.
XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.
XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/
LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1
LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7
NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1
HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p
$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%
RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'
DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,
VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.
RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0
DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
p
.XNDYLFDMHRYMHNNRMLXRSDVQLPVLWXDFLMDPDPLVOLQRJDPD
.
XNDYLFHLSULMHVPUWLPQRJRSXWDPUXDMXQDNVDPRMHGQRPNXDVPUW
.
XNDYLFDSUDYDNXNDYLFDMHVDPRRQDMWNRVHERMLVYRMLKXVSRPHQD
.
XNDYLOXNMHQDMGMHORWYRUQLMD]DWLWDSURWLYQDSDVWL
.
XNDYLOXNVHQDMUDGLMHSRNULYDPDVNRPRSUH]DLOLRE]LUD
/
LMHQRVWLNXNDYLOXNVXJODYQLX]URFL]ERJNRMLKYHOLNLEURMOMXGLXQDWR
WRPXWRLKMHSULURGDGDYQRYHRVORERGLODWXHJYRGVWYDLSDNWLMHNRP
LWDYRJLYRWDUDGRRVWDMXQHGRUDVOLLWRMHGUXJLPDWDNRMHGQRVWDYQR
QDPHWQXWLLPVHNDRVWDUDWHOM7DNRMHOLMHSRELWLQHGRUDVWDR
1
LWDQDVQHLQLNXNDYLNLMLPDLEH]RE]LUQLMLPDRGHOMHGDQDVVYLYROH
7
NRVHSUHGDMHRGQMHJDLGUXJLGLXUXNH
1
HGLLUXNHRGVHEHWRMHNDRGDLKGLHQDVHEH
p
$NRVHQHNRJDERMLWDGDMHWR]DWRWRVLQHNRPHGDRPRQDGVRERP
%
RMDWLVHWUHEDRQLKNRMLQHNDXWRPLVOHLNRMLQHPLVOHWRNDX
RYMHNPRHRGVWUDKDDNLSDPHWL]JXELWL
RYMHNVHPRGDQDMYLHERMLRQGDNDGDVHVDPVDVRERPQHVODH
RYMHNRYRGQRVSUHPDVYLMHWXRGUHXMXLGYLMHDPELYDOHQWQHRSUHQHWHQMH
GDEXGHXNOMXHQXGUXWYHQHRGQRVHGDEXGHQMLKRYGLRVMHGQHVWUDQHL
GDVDXYDVYRMXLQGLYLGXDOQRVWGDVHQHSRGUHGLGUXWYHQLPREUDVFLPD
SRQDDQMDLPLOMHQMDVGUXJH3RMHGLQDFVHPRUDRVMHDWLNDRGLRRGUHHQH
GUXWYHQHRUJDQL]DFLMHXYMHWQRUHHQRVXVWDYDMHUWRRVLJXUDYDQMHJRYD
HJ]LVWHQFLMDOQDSRWUHEDDLVNOMXHQRVWL]QMHL]D]LYDVWUDK6WUDKMHMHGQDRG
NRQVWDQWLOMXGVNHSULURGHQH]DRELOD]QDSVLKRORNDWYRUHYLQDXWXPDHQMLPD
RGUDYDQMDDXWRULWDUQLKYODGDYLQD$XWRULWDUQHYODGHPDQLSXOLUDMXVWUDKRPL
NRULVWHQDMHHPRUDOQRGLVNUHGLWLUDQMHNDQMDYDQMHLXQLWDYDQMH
LVWRPLOMHQLNDX]VWDOQRLVND]LYDQMHQDYDQMVNRJLOLXQXWUDQMHJQHSULMDWHOMD
'
DVXVYLEH]VWUDKDNDNRELVHPRJOR]DEUDQLWL]OR"
,
VWUDKVHPRHRVORERGLWLSULHPXSRVWDMHYLGOMLYRGDVHRQNULMHXRQLPD
NRMLVXSRWODHQL
HGQRVWDYQLPWHKQLNDPDVWYDUDWHVHQRYHNULWLQHVLWXDFLMHL]D]LYDQMHP
QRYLKVWUDKRYDXSLUDQMHPSUVWDXQRYHQHSULMDWHOMH
.
RGRGUDVORJRYMHNDMHQMHJRYDGUXWYHQDXORJDYHXYUHQDVWUDKRYL
SUDWHQDMHHPRJXHRSDVQRVWLNRMHVXXJODYQRPSRYH]DQHVXVSMHKRPLOL
QHXVSMHKRPXUDGXLXGUXWYHQRPLYRWX$NDGDVWUDKRYLSRVWDQX
SUHWMHUDQLLQHUD]XPQLSUHWYDUDMXVHXIRELMHLPRJXRYMHNXRGUHGLWLQHNH
REOLNHQMHJRYDSRQDDQMD
0
DORVWUDKDRGQHHJRGUHHQRJDMHGREUR2QJXLSXQRYHLVWUDKRGQHHJ
QHRGUHHQRJD
1
DMYHDVUHDRYMHNDMHRVOREDDQMHRGVWUDKD1HSRVWRMHJUDQLFHQLWL]D
PLVOLQLWL]DRVMHDMH6WUDKRGUHXMHJUDQLFH
1
HSODLVHLQHEMHLL]YLDDFWLYDXYLDFRQWHPSODWLYDQLREUDWQRNUHLVH
L]PHXMHGQRJLGUXJRJQDL]PMHQFHSUHELYDMXLLVXGMHOXMXLXMHGQRPHL
GUXJRPH
1
LQHXJRGQRVWLWHQH]DVWUDXMX
1
LHJDVHQHPRUDPRERMDWLRVLPVWUDKD
2
QDMNRMLWHVHERMLNDGVLQD]RDQPU]LWHNDGVLRGVXWDQ
3
REMHGDQDGVWUDKRPMHSRHWDNPXGURVWL
3
UYDGXQRVWRYMHNDMHVWGDSRNRULVWUDK
3
XQLVPRVWUDKDDOLRGSRJUHQLKSUREOHPD6QDQHSREMHXMHVWLKDVODEH
VWUDK
6
WUDKRYMHNXSRVWDYOMD]DPNX
6
WUDKLQLMHGUXJRQHJRL]GDMDSRPDJDODWRLKUD]XPGDMH
6
WUDKMHJODYQLL]YRUSUD]QRYMHUMDLMHGDQRGJODYQLKL]YRUDRNUXWQRVWL
6
WUDKMHPRQDVWYDU
6
WUDKMHSUDWLODFVODELK
6
WUDKMHSURNOHWVWYRRYMHND
6
WUDKMHUHDODQMHUVXVWDYUHGRYQRNDQMDYDRQHNRMLQDSXWDMXQMHJRYH
RVQRYQHSUHPLVH1HSULKYDDQMHX]VXVWDYQDMHHQRVLR]ELOMQHSRVOMHGLFH
6WUDKMHRVWDWDNLVNRQVNHSULURGHRYMHNDQDMMDLQDJRQ
6
WUDKMHVWDQMHNRMHGRNLGDRYMHND
6
WUDKSUHGLYRWRPDWRDNRMHVYHWRXQDPDLQDGQDPDNRQDQRLSUD]QR
WRMHSLWDQMHQDNUDMXLSDNSLWDQMHSDPHWL
6
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VWLQDMHRELQRUXQDL]DWRQHPD]DVRERPJRPLOXRERDYDWHOMD
'
RLVWLQHPRHPRGRSULMHWLVDPRRQGDDNRQDPMHGDQDVORERGDGD
JULMHLPR,VWLQDVHQHQDOD]LXLQMHQLFLYHXVNODGXL]PHXLQMHQLFD
'
RQDMYLLKLVWLQDGROD]LVHSULMHRVMHDMHPQHJRXPRYDQMHP
'
RVPUWLVHERUL]DLVWLQX
'
UDJPLMH3ODWRQDOLPLMHGUDDLVWLQD
*
RWRYRLQHSRVWRMLWDNDYRYMHNNRMLVHQHELPDORXGDOMLRRGLVWLQHNDGDVH
PRUDLVSULDWL
*
RYRULVWLQHQLMHNLHQYHMHGQRVWDYDQ
*
RYRULWLLVWLQXWRPRHNRULVWLWLRQRPHNRPHVHJRYRULDOLMHWHWQR]DRQH
NRMLMHJRYRUHMHUWLPHQDYODHPUQMXQDVHEH
,
SRVOMHGQMLXHQLNGDQDV]QDLVWLQH]DNRMHEL$UKLPHGUWYRYDRVYRMLYRW
,
VWLQDLSUDYGDLPDVWDMDWLQDGVYDNLPVXVWDYRP
,
VWLQDLGHSURVMDLWL
,
VWLQDMHXGQDLOLVPLMHQD
,
VWLQDMHNHUNDYUHPHQD
,
VWLQDMHQDMGXEOMHRVMHDQMHVUFD
,
VWLQDMHQHXQLWLYDELOMND0RHVHPLUQR]DNRSDWLLVSRGVWLMHQHDOLLSDNH
L]ELWLNDGDGRHYULMHPH
,
VWLQDMHRELQRQDVWUDQLRQRJNRMLQHSRVMHGXMHPR
'
RLVWLQHPRHPRGRSULMHWLVDPRRQGDDNRQDPMHGDQDVORERGDGD
JULMHLPR,VWLQDVHQHQDOD]LXLQMHQLFLYHXVNODGXL]PHXLQMHQLFD
'
RQDMYLLKLVWLQDGROD]LVHSULMHRVMHDMHPQHJRXPRYDQMHP
'
RVPUWLVHERUL]DLVWLQX
'
UDJPLMH3ODWRQDOLPLMHGUDDLVWLQD
*
RWRYRLQHSRVWRMLWDNDYRYMHNNRMLVHQHELPDORXGDOMLRRGLVWLQHNDGDVH
PRUDLVSULDWL
*
RYRULVWLQHQLMHNLHQYHMHGQRVWDYDQ
*
RYRULWLLVWLQXWRPRHNRULVWLWLRQRPHNRPHVHJRYRULDOLMHWHWQR]DRQH
NRMLMHJRYRUHMHUWLPHQDYODHPUQMXQDVHEH
,
SRVOMHGQMLXHQLNGDQDV]QDLVWLQH]DNRMHEL$UKLPHGUWYRYDRVYRMLYRW
,
VWLQDLSUDYGDLPDVWDMDWLQDGVYDNLPVXVWDYRP
,
VWLQDLGHSURVMDLWL
,
VWLQDMHXGQDLOLVPLMHQD
,
VWLQDMHNHUNDYUHPHQD
,
VWLQDMHQDMGXEOMHRVMHDQMHVUFD
,
VWLQDMHQHXQLWLYDELOMND0RHVHPLUQR]DNRSDWLLVSRGVWLMHQHDOLLSDNH
L]ELWLNDGDGRHYULMHPH
,
VWLQDMHRELQRQDVWUDQLRQRJNRMLQHSRVMHGXMHPR
,
VWLQDMHRELQRUXQDL]DWRQHPD]DVRERPJRPLOXRERDYDWHOMD
,
VWLQDMHSRGXGDUDQMHSRMPDVODJDQMHPLVOLLVWYDUL
,
VWLQDMHXYLMHNRWYRUHQD]DPRJXHUHYL]LMH
,
VWLQDNRMDQLMHL]UHHQDXSUDYRYULMHPHJRUDMHRGODL
,
VWLQDQLMHNXUYDWRVHEDFDRNRYUDWDRQLPDNRML]DQMRPXGH
,
VWLQDQLMHXVNODGXVQDRPSULURGRP]DEOXGDMHVWLWRL]MHGQRJYUOR
MHGQRVWDYQRJUD]ORJDLVWLQD]DKWMHYDGDSUL]QDMHPRVYRMXRJUDQLHQRVW
]DEOXGDQDPODVNDGDVPRQDRYDMLOLRQDMQDLQQHRJUDQLHQL0QRJRMH
ODNHUD]DEUDWL]DEOXGXQHJRRWNULWLLVWLQX=DEOXGDVHRGQRVLSUHPD
LVWLQLWRPHNDRVDQSUHPDEXGQRVWL3ULPLMHWLRVDPGDVHRYMHNNDRRVYMHHQ
YUDDL]]DEOXGHXLVWLQX
,
VWLQDSRLQMHXGYRMH
,
VWLQDSRVWRML,]PLOMDWLVHPRHVDPROD
,
VWLQDUDDPUQMX
,
VWLQDUDDPUQMX
,
VWLQDSRVWRML,]PLOMDWLVHPRHVDPROD
,
VWLQDSRLQMHXGYRMH
,
VWLQDQLMHXVNODGXVQDRPSULURGRP]DEOXGDMHVWLWRL]MHGQRJYUOR
MHGQRVWDYQRJUD]ORJDLVWLQD]DKWMHYDGDSUL]QDMHPRVYRMXRJUDQLHQRVW
]DEOXGDQDPODVNDGDVPRQDRYDMLOLRQDMQDLQQHRJUDQLHQL0QRJRMH
ODNHUD]DEUDWL]DEOXGXQHJRRWNULWLLVWLQX=DEOXGDVHRGQRVLSUHPD
LVWLQLWRPHNDRVDQSUHPDEXGQRVWL3ULPLMHWLRVDPGDVHRYMHNNDRRVYMHHQ
YUDDL]]DEOXGHXLVWLQX
,
VWLQDQLMHNXUYDWRVHEDFDRNRYUDWDRQLPDNRML]DQMRPXGH
,
VWLQDNRMDQLMHL]UHHQDXSUDYRYULMHPHJRUDMHRGODL
,
VWLQDMHXYLMHNRWYRUHQD]DPRJXHUHYL]LMH
,
VWLQDMHSRGXGDUDQMHSRMPDVODJDQMHPLVOLLVWYDUL
,
VWLQDMHRELQRUXQDL]DWRQHPD]DVRERPJRPLOXRERDYDWHOMD
'
RLVWLQHPRHPRGRSULMHWLVDPRRQGDDNRQDPMHGDQDVORERGDGD
JULMHLPR,VWLQDVHQHQDOD]LXLQMHQLFLYHXVNODGXL]PHXLQMHQLFD
'
RQDMYLLKLVWLQDGROD]LVHSULMHRVMHDMHPQHJRXPRYDQMHP
'
RVPUWLVHERUL]DLVWLQX
'
UDJPLMH3ODWRQDOLPLMHGUDDLVWLQD
*
RWRYRLQHSRVWRMLWDNDYRYMHNNRMLVHQHELPDORXGDOMLRRGLVWLQHNDGDVH
PRUDLVSULDWL
*
RYRULVWLQHQLMHNLHQYHMHGQRVWDYDQ
*
RYRULWLLVWLQXWRPRHNRULVWLWLRQRPHNRPHVHJRYRULDOLMHWHWQR]DRQH
NRMLMHJRYRUHMHUWLPHQDYODHPUQMXQDVHEH
,
SRVOMHGQMLXHQLNGDQDV]QDLVWLQH]DNRMHEL$UKLPHGUWYRYDRVYRMLYRW
,
VWLQDLSUDYGDLPDVWDMDWLQDGVYDNLPVXVWDYRP
,
VWLQDLGHSURVMDLWL
,
VWLQDMHXGQDLOLVPLMHQD
,
VWLQDMHNHUNDYUHPHQD
,
VWLQDMHQDMGXEOMHRVMHDQMHVUFD
,
VWLQDMHQHXQLWLYDELOMND0RHVHPLUQR]DNRSDWLLVSRGVWLMHQHDOLLSDNH
L]ELWLNDGDGRHYULMHPH
,
VWLQDMHRELQRQDVWUDQLRQRJNRMLQHSRVMHGXMHPR
,
VWLQDVHNYDULL]YUWDQMHPLOLSULNULYDQMHP
,
VWLQHVXVOXDMQHQMLKRYDMHVXSURWQRVWPRJXDMHURQHQHQRVHXVHELVYRMX
QXQRVWQHJRMHVYDNDXWHPHOMHQDQDGUXJRM
,
VWLQROMXELYRVWMHVUFHPRUDOQRVWL
,
VWLQXHWHYUORODNRSUHSR]QDWLSRWRPHWRYDPQHHELWLXJRGQD
,
]RVWDYOMDQMHMHQDMSRGOLMDOD-HGQDMHGLQDRLWDODXLWHOMDQMHJRYRP
WLHQLNXPRHXQLWLWLLWDYRGJRM-HGQDLYRWQDPXGURVWJODVLGDEH]
LYRWQHODLQHPRHPRLYMHWL
HGLQDVWYDUNRMDVHQHPRHXOMHSDWLDGDSULWRPHQHVWUDGDWRMHLVWLQD
HGQRVWDYDQMHJRYRULVWLQH
.
DGDELOMXGLL]QHQDGDSUHVWDOLODJDWLELODELWRQMLKRYDQDMYHDL
QDMVXGERQRVQLMDUHYROXFLMD
.
DGDMHLVWLQDSUHVODEDGDELVHEUDQLODPRUDSULMHLXQDSDG
.
DGDVHGYRMHVYDDMXLVWLQDVHVPLMH
.
DNRRYMHNQHELQHVWDRSRWUHEQLVXOMXGLNRMLQLVXNROHNWLYLUDQLLLVWLQD
NRMDQLMHSROLWL]LUDQD
.
DNRELVHLQDHPRJORODJDWLQHJRGDVHVYMHVQRQHJRYRULLVWLQD"
.
D]QD]DODFDQHVDVWRMLVHXWRPHGDPXVHQHYMHUXMHYHXWRPHGDRQ
QLNRPHYLHQHPRHYMHURYDWL
/
DMHUHOLJLMDURERYDLJRVSRGDUD,VWLQDMHERJVORERGQDRYMHND
/
DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/
DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/
DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
/
DDFPRUDLPDWLGREURSDPHQMH/DOMLYFXRELQRQHYMHUXMHPRQLNDGD
JRYRULLVWLQX/DLVXWDNRSORGQHGDVDPRMHGQD]QDURGLWLWLVXHGUXJLK
/
MXELLVWLQXDOLSUDWDM]DEOXGX
/
MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
RVWDQHQHRWNULYHQRQHJRGDLPXVUFHXHLMHGQDMHGLQDOD
0
DOREURMQLPDMHSR]QDWSXWLVWLQH
0
LWUDLPRLVWLQXDOLHOLPRMHQDLVDPRWDPRJGMHQDPRGJRYDUD
0
LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
QD]LYDPREH]REUD]OXNRP
,
VWLQLMHVXHQRGDVHERULSURWLYODL,VWLQDHSREMHLYDWLDOLHVHODXYLMHN
YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
LQLODELWH]DXYLMHNL]JXEOMHQD
,
VWLQLMHVXHQRGDVHERULSURWLYODL,VWLQDHSREMHLYDWLDOLHVHODXYLMHN
YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
LQLODELWH]DXYLMHNL]JXEOMHQD
,
VWLQROMXELYRVWMHVUFHPRUDOQRVWL
,
VWLQXHWHYUORODNRSUHSR]QDWLSRWRPHWRYDPQHHELWLXJRGQD
,
]RVWDYOMDQMHMHQDMSRGOLMDOD-HGQDMHGLQDRLWDODXLWHOMDQMHJRYRP
WLHQLNXPRHXQLWLWLLWDYRGJRM-HGQDLYRWQDPXGURVWJODVLGDEH]
LYRWQHODLQHPRHPRLYMHWL
HGLQDVWYDUNRMDVHQHPRHXOMHSDWLDGDSULWRPHQHVWUDGDWRMHLVWLQD
HGQRVWDYDQMHJRYRULVWLQH
.
DGDELOMXGLL]QHQDGDSUHVWDOLODJDWLELODELWRQMLKRYDQDMYHDL
QDMVXGERQRVQLMDUHYROXFLMD
.
DGDMHLVWLQDSUHVODEDGDELVHEUDQLODPRUDSULMHLXQDSDG
.
DGDVHGYRMHVYDDMXLVWLQDVHVPLMH
.
DNRRYMHNQHELQHVWDRSRWUHEQLVXOMXGLNRMLQLVXNROHNWLYLUDQLLLVWLQD
NRMDQLMHSROLWL]LUDQD
.
DNRELVHLQDHPRJORODJDWLQHJRGDVHVYMHVQRQHJRYRULLVWLQD"
.
D]QD]DODFDQHVDVWRMLVHXWRPHGDPXVHQHYMHUXMHYHXWRPHGDRQ
QLNRPHYLHQHPRHYMHURYDWL
/
DMHUHOLJLMDURERYDLJRVSRGDUD,VWLQDMHERJVORERGQDRYMHND
/
DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/
DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/
DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
/
DDFPRUDLPDWLGREURSDPHQMH/DOMLYFXRELQRQHYMHUXMHPRQLNDGD
JRYRULLVWLQX/DLVXWDNRSORGQHGDVDPRMHGQD]QDURGLWLWLVXHGUXJLK
/
MXELLVWLQXDOLSUDWDM]DEOXGX
/
MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
RVWDQHQHRWNULYHQRQHJRGDLPXVUFHXHLMHGQDMHGLQDOD
0
DOREURMQLPDMHSR]QDWSXWLVWLQH
0
LWUDLPRLVWLQXDOLHOLPRMHQDLVDPRWDPRJGMHQDPRGJRYDUD
0
LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
QD]LYDPREH]REUD]OXNRP
,
VWLQHVXVOXDMQHQMLKRYDMHVXSURWQRVWPRJXDMHURQHQHQRVHXVHELVYRMX
QXQRVWQHJRMHVYDNDXWHPHOMHQDQDGUXJRM
,
VWLQDVHNYDULL]YUWDQMHPLOLSULNULYDQMHP
,
VWLQDVHNYDULL]YUWDQMHPLOLSULNULYDQMHP
,
VWLQHVXVOXDMQHQMLKRYDMHVXSURWQRVWPRJXDMHURQHQHQRVHXVHELVYRMX
QXQRVWQHJRMHVYDNDXWHPHOMHQDQDGUXJRM
,
VWLQROMXELYRVWMHVUFHPRUDOQRVWL
,
VWLQXHWHYUORODNRSUHSR]QDWLSRWRPHWRYDPQHHELWLXJRGQD
,
]RVWDYOMDQMHMHQDMSRGOLMDOD-HGQDMHGLQDRLWDODXLWHOMDQMHJRYRP
WLHQLNXPRHXQLWLWLLWDYRGJRM-HGQDLYRWQDPXGURVWJODVLGDEH]
LYRWQHODLQHPRHPRLYMHWL
HGLQDVWYDUNRMDVHQHPRHXOMHSDWLDGDSULWRPHQHVWUDGDWRMHLVWLQD
HGQRVWDYDQMHJRYRULVWLQH
.
DGDELOMXGLL]QHQDGDSUHVWDOLODJDWLELODELWRQMLKRYDQDMYHDL
QDMVXGERQRVQLMDUHYROXFLMD
.
DGDMHLVWLQDSUHVODEDGDELVHEUDQLODPRUDSULMHLXQDSDG
.
DGDVHGYRMHVYDDMXLVWLQDVHVPLMH
.
DNRRYMHNQHELQHVWDRSRWUHEQLVXOMXGLNRMLQLVXNROHNWLYLUDQLLLVWLQD
NRMDQLMHSROLWL]LUDQD
.
DNRELVHLQDHPRJORODJDWLQHJRGDVHVYMHVQRQHJRYRULLVWLQD"
.
D]QD]DODFDQHVDVWRMLVHXWRPHGDPXVHQHYMHUXMHYHXWRPHGDRQ
QLNRPHYLHQHPRHYMHURYDWL
/
DMHUHOLJLMDURERYDLJRVSRGDUD,VWLQDMHERJVORERGQDRYMHND
/
DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/
DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/
DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
/
DDFPRUDLPDWLGREURSDPHQMH/DOMLYFXRELQRQHYMHUXMHPRQLNDGD
JRYRULLVWLQX/DLVXWDNRSORGQHGDVDPRMHGQD]QDURGLWLWLVXHGUXJLK
/
MXELLVWLQXDOLSUDWDM]DEOXGX
/
MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
RVWDQHQHRWNULYHQRQHJRGDLPXVUFHXHLMHGQDMHGLQDOD
0
DOREURMQLPDMHSR]QDWSXWLVWLQH
0
LWUDLPRLVWLQXDOLHOLPRMHQDLVDPRWDPRJGMHQDPRGJRYDUD
0
LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
QD]LYDPREH]REUD]OXNRP
,
VWLQLMHVXHQRGDVHERULSURWLYODL,VWLQDHSREMHLYDWLDOLHVHODXYLMHN
YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
LQLODELWH]DXYLMHNL]JXEOMHQD
,
VWLQLMHVXHQRGDVHERULSURWLYODL,VWLQDHSREMHLYDWLDOLHVHODXYLMHN
YUDDWLWHHVHLVWLQDXYLMHNL]QRYDPRUDWLERULWLVQMRP$NRWRQHEXGH
LQLODELWH]DXYLMHNL]JXEOMHQD
,
VWLQROMXELYRVWMHVUFHPRUDOQRVWL
,
VWLQXHWHYUORODNRSUHSR]QDWLSRWRPHWRYDPQHHELWLXJRGQD
,
]RVWDYOMDQMHMHQDMSRGOLMDOD-HGQDMHGLQDRLWDODXLWHOMDQMHJRYRP
WLHQLNXPRHXQLWLWLLWDYRGJRM-HGQDLYRWQDPXGURVWJODVLGDEH]
LYRWQHODLQHPRHPRLYMHWL
HGLQDVWYDUNRMDVHQHPRHXOMHSDWLDGDSULWRPHQHVWUDGDWRMHLVWLQD
HGQRVWDYDQMHJRYRULVWLQH
.
DGDELOMXGLL]QHQDGDSUHVWDOLODJDWLELODELWRQMLKRYDQDMYHDL
QDMVXGERQRVQLMDUHYROXFLMD
.
DGDMHLVWLQDSUHVODEDGDELVHEUDQLODPRUDSULMHLXQDSDG
.
DGDVHGYRMHVYDDMXLVWLQDVHVPLMH
.
DNRRYMHNQHELQHVWDRSRWUHEQLVXOMXGLNRMLQLVXNROHNWLYLUDQLLLVWLQD
NRMDQLMHSROLWL]LUDQD
.
DNRELVHLQDHPRJORODJDWLQHJRGDVHVYMHVQRQHJRYRULLVWLQD"
.
D]QD]DODFDQHVDVWRMLVHXWRPHGDPXVHQHYMHUXMHYHXWRPHGDRQ
QLNRPHYLHQHPRHYMHURYDWL
/
DMHUHOLJLMDURERYDLJRVSRGDUD,VWLQDMHERJVORERGQDRYMHND
/
DMHNDRVQMHQDJUXGDWRVHGXHYDOMDWRMHYHD
/
DSURJOHGDXLVWLQLDLVWLQDYLGLXODL
/
DVHJXWDSXQLPXVWLPDDLVWLQDSLMHNDSSRNDS
/
DDFPRUDLPDWLGREURSDPHQMH/DOMLYFXRELQRQHYMHUXMHPRQLNDGD
JRYRULLVWLQX/DLVXWDNRSORGQHGDVDPRMHGQD]QDURGLWLWLVXHGUXJLK
/
MXELLVWLQXDOLSUDWDM]DEOXGX
/
MXGLPDDSRVHELFHGMHFLSRWUHEQDMHLVWLQD%ROMHMHGDLPWLVXXLVWLQD
RVWDQHQHRWNULYHQRQHJRGDLPXVUFHXHLMHGQDMHGLQDOD
0
DOREURMQLPDMHSR]QDWSXWLVWLQH
0
LWUDLPRLVWLQXDOLHOLPRMHQDLVDPRWDPRJGMHQDPRGJRYDUD
0
LYROLPRLVNUHQRVWVDPRNRGRVREDNRMHQDVYROH,VNUHQRVWRVWDOLK
QD]LYDPREH]REUD]OXNRP
,
VWLQHVXVOXDMQHQMLKRYDMHVXSURWQRVWPRJXDMHURQHQHQRVHXVHELVYRMX
QXQRVWQHJRMHVYDNDXWHPHOMHQDQDGUXJRM
,
VWLQDVHNYDULL]YUWDQMHPLOLSULNULYDQMHP
0
QRJHVX]DEOXGHQDVWDOHL]LVWLQHNRMHOMXGL]ORXSRWUHEOMDYDMX
1
DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
1
DMJRUDLVWLQDEROMDMHRGQDMVODH]DEOXGH
1
DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1
DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1
DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1
DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1
DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1
HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1
HPDYLHVLJXUQHLVWLQH
1
L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1
LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1
LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
1
LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1
LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1
LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1
RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2
EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2
GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2
QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2
QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2
VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
3
REMHGDLVWLQHMHWHNDLPXNRWUSQDDOLMRMVH]DWRNDGMHMHGQRPL]ERULQH
PRHYLHRGX]HWL
1
LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1
LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1
LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1
RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2
EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2
GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2
QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2
QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2
VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
3
REMHGDLVWLQHMHWHNDLPXNRWUSQDDOLMRMVH]DWRNDGMHMHGQRPL]ERULQH
PRHYLHRGX]HWL
0
QRJHVX]DEOXGHQDVWDOHL]LVWLQHNRMHOMXGL]ORXSRWUHEOMDYDMX
1
DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
1
DMJRUDLVWLQDEROMDMHRGQDMVODH]DEOXGH
1
DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1
DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1
DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1
DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1
DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1
HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1
HPDYLHVLJXUQHLVWLQH
1
L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1
LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1
LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
0
QRJHVX]DEOXGHQDVWDOHL]LVWLQHNRMHOMXGL]ORXSRWUHEOMDYDMX
1
DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
1
DMJRUDLVWLQDEROMDMHRGQDMVODH]DEOXGH
1
DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1
DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1
DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1
DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1
DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1
HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1
HPDYLHVLJXUQHLVWLQH
1
L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1
LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1
LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
1
LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1
LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1
LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1
RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2
EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2
GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2
QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2
QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2
VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
3
REMHGDLVWLQHMHWHNDLPXNRWUSQDDOLMRMVH]DWRNDGMHMHGQRPL]ERULQH
PRHYLHRGX]HWL
1
LWDQLMHVDVYLPLVWLQLWRDLWRQLMHLVWLQD
1
LWDWRQLMHLVWLQLWRQLMHQLYHOLNR1LWNRRGQDVQHPDGRYROMQRGXKDGDEL
VDJOHGDRLVWLQXXFMHOLQLLGRYROMQRYUHPHQDGDMHSUHSULDQLWLWDNR
ODNRYMHUQXSXEOLNXNRMDELVYHPXSRYMHURYDOD
1
LWNRWNRMHELRNDQMHQ]ERJODLL]WRJDQLMHQDXLRYROMHWLLVWLQX
1
RSRWRMHLVWLQDELVHUQHEDFDMMHSUHGVYLQMH
2
EMHNWLYQLNULWHULMLLVWLQHVXPHXOMXGVNHDQHQDGOMXGVNHSULURGH
2
GYDQRVWLVWLQHSUYLMHSUHGXYMHWILOR]RIVNRJUD]PLOMDQMD
2
QDMNRMLVDPVHELODHLVOXDODVYRMXGRWMHUDWHGRWOHGDQHHYLH
SR]QDWLQLNDNYHLVWLQHQLXVHELQLRNRVHEHQHJRHGRVOMHGQRSUHVWDWL
SRWRYDWLLVHEHLGUXJH
2
QLNRMLQLNDGQHRSR]LYDMXVYRMHULMHLYLHYROHVHEHQHJRLVWLQX
2
VLJXUDMVLOHDSD]DJXGLLVWLQXVYLPD
3
REMHGDLVWLQHMHWHNDLPXNRWUSQDDOLMRMVH]DWRNDGMHMHGQRPL]ERULQH
PRHYLHRGX]HWL
0
QRJHVX]DEOXGHQDVWDOHL]LVWLQHNRMHOMXGL]ORXSRWUHEOMDYDMX
1
DMGXEOMHLVWLQHLSDNVHQDMEROMHLWDMXL]PHXUHGDNDLQDMYHLPVHGLMHORP
QHGDMXQDSLVDWL
1
DMJRUDLVWLQDEROMDMHRGQDMVODH]DEOXGH
1
DMMHGQRVWDYQLMHVXRQHLVWLQHGRNRMLKVHQDMNDVQLMHGROD]L
1
DMRSDVQLMHQHLVWLQHVXLVWLQHNRMHVXXPMHUHQRLVNULYOMHQH
1
DMSRJXEQLMLVXRQLODFLNRMLNOL]HQDUXEXLVWLQH
1
DMYHDSRYUHGDGXQRVWLRYMHNDSUHPDVHELVDPRPHMHVWVXSURWQRVW
LVWLQROMXEOMXOD
1
DMYHLSULMDWHOMLVWLQHMH9ULMHPHQMHQQDMYHLQHSULMDWHOMMHSUHGUDVXGDD
QMHQVWDOQLSUDWLODFMH3RQL]QRVW
1
HNROLNRLVWLQDPRUDVHUHLGDELVHPRJORLYMHWLQHNROLNRLKVHPRUD
SUHXWMHWLL]LVWRJDUD]ORJD
1
HPDYLHVLJXUQHLVWLQH
1
L]QDQMHQLPLOMHQMHQLNDGDQHSRLQMXRGSRWSXQHLVWLQHRQDMHQMLKRY
FLOM
1
LNDNDYORSULPMHUQHPRHELWLWHWDQNDRLYRWQDODPDNDNRXGREQR
RGUDYDODSDNWVDLYRWRP
1
LWDQHPRMPRSULKYDDWLNDRLVWLQLWRRVLPRQRJDWRVSR]QDMHPRMDVQRL
UD]JRYLMHWQR
3
RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3
RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3
RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3
RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3
RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3
UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3
UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3
UHGREURMHGDELELORLVWLQLWR
3
UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6
DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6
DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6
DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6
YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6
YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6
YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6
YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6
YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7
HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7
NRODHWDMLNUDGH
7
NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
3
RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3
RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3
RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3
RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3
RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3
UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3
UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3
UHGREURMHGDELELORLVWLQLWR
3
UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6
DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6
DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6
DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6
YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6
YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6
YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6
YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6
YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7
HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7
NRODHWDMLNUDGH
7
NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
3
RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3
RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3
RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3
RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3
RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3
UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3
UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3
UHGREURMHGDELELORLVWLQLWR
3
UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6
DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6
DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6
DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6
YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6
YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6
YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6
YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6
YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7
HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7
NRODHWDMLNUDGH
7
NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
3
RODLVWLQHQLNDGDQLMHSRORYLFDLWDYH3ROXLVWLQLWRMHRSDVQLMHRGODQRJD
3ROXSUD]QDDDMHGRGXHLSROXSXQDDOLSRODODLQLSRWRQLMHSRODLVWLQH
3
RVOMHGQMDMHVYUKD]QDQRVWLLVWLQDSRVOMHGQMDVYUKDXPMHWQRVWLQDSURWLY
]DGRYROMVWYR
3
RVWRMHGYLMHYUVWHLVWLQDLVWLQHXPDLLVWLQHLVNXVWYD,VWLQHVXXPDQXQHL
QMLKRYDMHVXSURWQRVWQHPRJXDLVWLQHVXLVNXVWYDVOXDMQHLQMLKRYDMH
VXSURWQRVWPRJXD
3
RVWRMHLVWLQHXNRMHVYLVXPQMDMXLODLRNRMLPDVYLXWH
3
RVWRMLMHGQRRUXMHNRMHMHPQRJRVWUDQLMHRGNOHYHWHWRMHLVWLQD
3
UDYDWHQMD]DVSR]QDMRPLVWLQHSRGFMHQMXMHWULMXPIQDGSURWLYQLNRP
3
UDYLOLNXNRMHPHJ]LVWLUDLVWLQDPRHELWLVDPRQMH]LQ]QDQVWYHQLVXVWDY
3
UHGREURMHGDELELORLVWLQLWR
3
UYLNRUDNGXKDMHUD]OLNRYDWLRQRWRMHLVWLQLWRRGRQRJWRMHODQR3DLSDN
RGWUHQXWNDNDRPLVDRUD]PLOMDRVDPRMVHELRQRWRQDMSULMHRWNULYDWRMH
SURWXUMHQRVW6WYDULQLVXUD]XPOMLYHVDPHSRVHELQHJRSRSRVOMHGLFDPD
NRMHPRHPRL]QMLKL]YXL
6
DPRMHPDOROMXGLGRYROMQRVQDQRGDNDHLVWLQXLGDXMHLVWLQX
6
DPRRQDMRYMHN]DVOXXMHGDJDVOXDPRNRPHULMHLVOXHMHGLQR]DWRGD
ELL]UD]LRPLVDRDPLVDRGDELUHNDRLVWLQX
6
DPRUD]XPPRHRGUHGLWLWRMHLVWLQLWR
6
YDNDLVWLQDNRMDQDPVHLQLSRWSXQDSRND]DWHVHQHLVWLQLWDXPRPHQWX
EURGRORPD
6
YDNDMH]DEOXGDWROLNRRSDVQLMDNROLNRXQMRMLPDYLHLVWLQH
6
YDNDODNRMDVHPRHGRND]DWLSRYMHURGRVWRMQLPVYMHGRFLPDSDELODRQD
QH]QDPNDNRJOXSDSUHWYDUDVHXLVWLQX
6
YDNLVSRUD]XPL]PHXODLLLVWLQHXYLMHNMHQDWHWXLVWLQH
6
YHMHWRQRDNLVXSURWQR6DPR'RGXHDOLQLNDGDQLMHWRQR
WRMHLVWLQD"2EMDQMHQMHULMHLLVWLQDMHVNODGVSR]QDMHVQMH]LQLP
SUHGPHWRP
WRPRHELWLQHPRUDOQRQDSRGOR]LLVWLQH"
7
HNRHPRSRYMHURYDWLQHNRPRYMHNXNDGD]QDPRGDELVPRQDQMHJRYX
PMHVWXODJDOL
7
NRODHWDMLNUDGH
7
NRQH]QDLVWLQXWDMMHVDPREXGDOD$OLWNRMH]QDLQD]LYDMHODLWDMMH
]ORLQDF
7
NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7
NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7
UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7
UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7
UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8
SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6
XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8
LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8
JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8
QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8
YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8
YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9
MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9
ULMHPHRWNULYDLVWLQX
=
DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o
1HSODLPVHMDNLKYHGYRMDNLK
p
1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.
DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
7
NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7
NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7
UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7
UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7
UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8
SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6
XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8
LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8
JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8
QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8
YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8
YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9
MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9
ULMHPHRWNULYDLVWLQX
=
DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o
1HSODLPVHMDNLKYHGYRMDNLK
p
1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.
DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
7
NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7
NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7
UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7
UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7
UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8
SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6
XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8
LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8
JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8
QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8
YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8
YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9
MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9
ULMHPHRWNULYDLVWLQX
=
DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o
1HSODLPVHMDNLKYHGYRMDNLK
p
1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.
DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
7
NRXSRJUHQRPWUHQXWNXNDHLVWLQXVPDWUDVHFLQLNRP
7
NRXYLMHNJRYRULLVWLQXWDMVHELPRHSULXWLWLORHSDPHQMH
7
UDHQMHLVWLQHPRUDELWLSODPHQXRYRPSRPUDHQRPVYLMHWX$LVWLQDELWH
SRWSXQLMDNDGVH]GUXLVDVYLPOMXGLPD%LWLGREDUQDMYLHQDPMDPL
R]ELOMHQMHKXPDQLVWLNLKQDHOD'REDURYMHNHXVYRMLPSRVOMHGLFDPD
VMHGLQMDYDWLLVXXWLSRPLVDRLSRVOMHGLFH
7
UDLRLVWLQXPDWNRPXGUDJRL]ORLWHVHRSDVQRVWLGDEXGHSURJRQMHQ
7UHEDOLXWRPHPUDNXRVWDWLGRNRQ",OLWUHED]DSDOLWLVYMHWORVWQDNRMRMH
]DYLVWLNOHYHWDRSHW]DSDOLWLVYRMHEDNOMH"
7
UHEDQDSXVWLWLQDGXGDHPRLNDGDVDVWDYLWLEOLVWDYXLVSRNRMQXSRYULQX
NRMDELGDODPLUQDHPVUFX1DNRQWROLNLKYMHNRYDLVWUDLYDQMDQDNRQWROLNR
RGXVWDMDQMDPHXPLVOLRFLPDPLGREUR]QDPRGDMHLVWLQD]DVYHQDH
VD]QDQMH$NRELWUHEDORQDSLVDWLMHGQX]QDDMQXSRYLMHVWOMXGVNHPLVOL
WUHEDORELMHQDSUDYLWLRGQMHQLKVXNFHVLYQLKSRNDMDQMDLQMHQLKQHPRL
8
SURVMHNXVHRWNULMHWHNVYDNDSHWDOD
6
XGHVRPLVWLQRPLSRWUHERPQHPDFMHQMNDQMD
8
LYRWXQDPMHLVWLQDGYDSXWNRULVQDXPODGRVWLGDELQDVSRXLODLX
VWDURVWLGDELQDVXWMHLOD
8
JDDQMHVWYDUDSULMDWHOMHLVWLQDPUQMX
8
QLYHU]DOQDYULMHGQRVWNRMXSULGDMHPRLVWLQLJODYQRMHOMXGVNRRWNULH
8
YLMHNL]QRYDL]JRYDUDQHQHLVWLQHQHSRVWDMXLVWLQDPDYHDWRMHSXQRJRUH
QDYLNDPD$NRRYMHNQHPDSRYRGD]DODWRMRXYLMHNQH]QDLGDMH
LVNUHQ
8
YMHULPRVHXLVWLQLWRVWLQMHQLFDSULMHQHJRWRVHSULKYDWLPRQMHQLKX]URND
9
MHUXMHPGDVSR]QDMDLVWLQHQLMHXSUYRPHUHGXVWYDULQWHOLJHQFLMHQHJRVWYDU
NDUDNWHUD
9
ULMHPHRWNULYDLVWLQX
=
DEOXGDWHHSRSXWULMHNHLVWLQDNDSOMH3DWLPRRGLVWLQDDOLWMHLPRVH
ODLPD
o
1HSODLPVHMDNLKYHGYRMDNLK
p
1LNDGQHPRMODJDWLDXQDMWHLPVOXDMHYLPDQDXLVHXWMHWL
.
DGVHQHELYMHURYDORODLPDQHELLKQLSURL]YRGLOL
/
-8%$9,/-8%2025$
/
-8%$9,/-8%2025$
/
-8%$9,/-8%2025$
/
-8%$9,/-8%2025$
2
/-8%$9,
E
UDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
p
3DNDRXNXL"=DWRVLSXVWLRYUDJD"
%
UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%
ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$
NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
%
LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%
UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
%
UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
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UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%
UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%
UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%
UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'
DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'
REDUEUDNMHNDRYMHQRPODGRYDQMH
'
REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'
UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,
VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0
QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0
XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1
HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
1
HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
p
3DNDRXNXL"=DWRVLSXVWLRYUDJD"
%
UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%
ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$
NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
%
LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%
UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
%
UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
%
UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%
UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%
UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%
UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'
DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'
REDUEUDNMHNDRYMHQRPODGRYDQMH
'
REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'
UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,
VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0
QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0
XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1
HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
1
HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
E
UDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
2
/-8%$9,
2
/-8%$9,
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UDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
p
3DNDRXNXL"=DWRVLSXVWLRYUDJD"
%
UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
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ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$
NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
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LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
%
UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
%
UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
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UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
%
UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%
UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%
UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'
DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'
REDUEUDNMHNDRYMHQRPODGRYDQMH
'
REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'
UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,
VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0
QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0
XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1
HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
1
HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
p
3DNDRXNXL"=DWRVLSXVWLRYUDJD"
%
UDQHNDWDVWURIH]DSRLQMXNDGDPXNDUDFRWNULMHVYRMDQMHQDRVMHDQMDD
HQDVYRMXP
%
ROMHMHELWLGREURREMHHQQHJRORHRHQMHQ
$
NRHOLPRVDXYDWLVYMHWORVWXEUDNXPRUDPRSULKYDWLWLLVMHQX
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LORELYLHGREULKEUDNRYDNDGDVXSUXQLFLQHELVWDOQRELOL]DMHGQR
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UDNEXGXQRVWL]DVQLYDWHVHLVNOMXLYRQDPHXVREQRPUD]XPLMHYDQMXL
X]DMDPQRMQDNORQRVWL
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UDNMHJUDHYLQDNRMDVHVYDNLGDQPRUDQDQRYRJUDGLWL
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UDNMHOXWULMDXNRMRMPXNDUDFVWDYOMDQDNRFNXVYRMXVORERGXDHQDVYRMX
VUHX
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UDNMHSRNXDMGDVHXGYRMHULMHHSUREOHPLNRMHRYMHNVDPQLNDGDQHEL
LPDR
%
UDNRVWDMHWDNRRPLOMHQMHUSRYH]XMHPDNVLPXPLVNXHQMDVPDNVLPXPRP
SULOLND
%
UDNRYLVH]DNOMXXMXQDQHEXDOLWDPRQLWNRQHREUDDSR]RUQRVWMHVXOL
GREURRGDEUDQL
'
DQDVMHEUDNYHVUHWDQDNRMHUD]YRGWULSXWDRGJRHQ
'
REDUEUDNMHNDRYMHQRPODGRYDQMH
'
REDUEUDNSRLYDQDWDOHQWX]DSULMDWHOMVWYR
'
UDPDMHGQRJEUDNDQHVDVWRMLVHXYHOLNRPSRWUHVXYHXPQRJLPPDOLP
LULWDFLMDPDNRMHVH]EUDMDMX
,
VSUDYQRRHQMHQMHRQDMPXNDUDFNRMLUD]XPLMHVYDNXULMHNRMXQMHJRYD
HQDQLMHUHNOD
HGQDRGYL]LMDEUDNDVDVYLPVLJXUQRLPDHNRQRPVNRLSVLKRORNRRELOMHMH
7DGDEUDNSUHGVWDYOMDSURQDODHQMD]DNORQDVNORQLWDRGLQDHQHL]GULYD
RVMHDMDRVDPOMHQRVWL7DMVDYH]GYRMHSURWLYVYLMHWDDNRQLMHXWHPHOMHQQD
OMXEDYLYUHPHQRPPRHSRVWDWL]DMHGQLNDWUDJHGLMD
0
QRJL]DNRMHVHPLVOLGDVXXPUOLVDPRVXRHQMHQL
0
XNDUDFSRGQRVLEUDNL]OMXEDYLSUHPDHQLHQDSRGQRVLPXNDUFDL]
OMXEDYLSUHPDEUDNX
1
HNLEUDNRYLVHGUHVDPRNDRLYRWLQMHNRMHVXVH]DJUL]OHMHGQDXGUXJX
1
HVUHWQHEUDNRYHQHLQLQHGRVWDWDNOMXEDYLYHQHGRVWDWDNSULMDWHOMVWYD
E
UDNOMXEDYOMXEDYQLNQDNORQRVWQMHQRVWRGDQRVWSROMXEDF
2
/-8%$9,
1
HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7
NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8
QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8
QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9
HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9
HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9
MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=
DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
p
$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$
NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$
NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$
NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$
NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
%
H]OMXEDYLWLMHORMHWDPQLFDXNRMRMGXDLVSDWDVYRMHSULVXVWYR
%
H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%
LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%
XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
p
$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$
NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$
NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$
NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$
NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
%
H]OMXEDYLWLMHORMHWDPQLFDXNRMRMGXDLVSDWDVYRMHSULVXVWYR
%
H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%
LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%
XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
1
HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7
NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8
QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8
QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9
HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9
HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9
MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=
DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
1
HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7
NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8
QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8
QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9
HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9
HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9
MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=
DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
p
$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$
NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$
NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$
NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$
NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
%
H]OMXEDYLWLMHORMHWDPQLFDXNRMRMGXDLVSDWDVYRMHSULVXVWYR
%
H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%
LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%
XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
p
$VORERGQDOMXEDY"/MXEDYQLMHQLNDGVORERGQDRQDMHURSVWYRSR
GHILQLFLML
$
NRLVWLQVNLYROLPQHNRJRYMHNDYROLPVYHOMXGHYROLPVYLMHWYROLPLYRW
$
NRMHYUOLQDYROMHWLVYRJDEOLQMHJDNDROMXGVNRELHPRUDELWLYUOLQDDQH
SRURNYROMHWLVHEHMHUMDVDPWDNRHUOMXGVNRELH/MXEDY]DPRMXYODVWLWX
OLQRVWQHUD]GYRMQRMHSRYH]DQDVOMXEDYL]DELORNRMXOLQRVW
$
NRSUHWSRVWDYLRYMHNDNDRRYMHNDDQMHJRYRGQRVSUHPDVYLMHWXNDR
OMXGVNLRGQRVRQGDPRHOMXEDY]DPLMHQLWLVDPR]DOMXEDYSRYMHUHQMHVDPR
]DSRYMHUHQMH$NRWLYROLDQHL]D]LYDVXSURWQXOMXEDYRQGDNUR]LYRWQR
RLWRYDQMHNDRRYMHNNRMLYROLQHSRVWDQHYROMHQLRYMHNRQGDMHWYRMD
OMXEDYQHPRQDRQDMHQHVUHD
$
NRYROLVHEHWLYROLVYDNRJGUXJRJNDRVDPRJDVHEHLPYROLGUXJH
RVREHPDQMHQHJRVHEHWLQHHXVSMHWLYROMHWLVHEH
%
H]OMXEDYLWLMHORMHWDPQLFDXNRMRMGXDLVSDWDVYRMHSULVXVWYR
%
H]SRWRYDQMDQHPDLVWLQVNHOMXEDYL
%
LWLYROMHQPRHELWLND]QD$QH]QDWLGDOLVLYROMHQPXHQMH
%
XGLVLJXUDQXVHEHDOLHVWRJXELVLJXUQRGRNLGH]DQHVLJXUQLP
7YRMDVLJXUQRVWSRLYDQDWHPHOMLWRPSR]QDYDQMXGUXJRJDLQDWYRMHP
YODVWLWRPGRLYOMDYDQMXOMXEDYLLLQWHJULWHWD
RYMHNYROLRQRRNRHJDVHWUXGLLWUXGLVHRNRRQRJDWRYROL
1
HHQMHEUDNVKYDDMXR]ELOMQLMHRGRHQMHQLK6YD]DMHGQLNDYHVHOMDLQH
EUDNYULPDSRMHGLQDQDODEDYLMLP
7
NRVHERMLVDPRHQHELVHWUHEDRHQLWL
8
QDMYHHPEURMXVOXDMHYDLQLVHGDMHEUDNSXQRORYQHGRVDGHNRMDVH
R]QDXMHLPHQRPSRURGLQDVUHD
8
QDHPPRQRJDPQRPGUXWYXYMHQDQMH]QDLSUHSRORYLWLVYRMDSUDYDL
XGYRVWUXLWLVYRMHREYH]H
9
HLQDSUREOHPDXEUDNX]DSRLQMHWLPHGDHQDSUHYLHJRYRULDPX
SUHPDORVOXD
9
HVHOLEUDQLSDUMHQDMEROMHWRVHXOMXEDYLPRHSRVWLL
9
MHQDQMHMHMHGLQDGRLYRWQDND]QDJGMHVHQDWHPHOMXORHJYODGDQMDPRH
GRELWLSRPLORYDQMH
=
DGREDUEUDNSRVWRMLMHGQRVWDYQRPMHULORRYMHNMHRQGDVUHWQRRHQMHQDNR
UDGLMHGROD]LNXLQHJRRGOD]L,GHMDRYH]LNRMDVHPRHODNRUD]ULMHLWLDNR
QLMHXVSMHQDLVWRMHWDNRSRJUHQDNDRLLGHMDGDVHQLXNRMHPVOXDMXWD
YH]DQHVPLMHUD]ULMHLWL
'
DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'
DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,
XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,
PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,
PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,
URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,
VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
DGQDMHOMXEDYNRMXPDWDQHSUDWL
DRPHQLNRMLWHQHPRJX]DERUDYLWL
HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.
DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.
DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.
DGQHPDWRYROLYROLRQRWRLPD
.
DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.
DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.
DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.
DNRGRELWLQHWR]DQLWD"
.
DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.
DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.
DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.
RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
'
DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'
DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,
XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,
PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,
PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,
URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,
VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
DGQDMHOMXEDYNRMXPDWDQHSUDWL
DRPHQLNRMLWHQHPRJX]DERUDYLWL
HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.
DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.
DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.
DGQHPDWRYROLYROLRQRWRLPD
.
DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.
DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.
DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.
DNRGRELWLQHWR]DQLWD"
.
DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.
DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.
DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.
RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
'
DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'
DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,
XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,
PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,
PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,
URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,
VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
DGQDMHOMXEDYNRMXPDWDQHSUDWL
DRPHQLNRMLWHQHPRJX]DERUDYLWL
HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.
DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.
DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.
DGQHPDWRYROLYROLRQRWRLPD
.
DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.
DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.
DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.
DNRGRELWLQHWR]DQLWD"
.
DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.
DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.
DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.
RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
'
DELVPRQHWRPRJOLLVSUDYQRSURFLMHQLWLPRUDPRVHRGWRJDPDOR
GLVWDQFLUDWLQDNRQWRVPRWRYROMHOL7RYULMHGL]D]HPOMH]DLYDELDL]D
QDVVDPH
'
DUOMXEDYLQHPRHVHGDWL2QHNDGDEXGHSULKYDHQ
,
XQDMPDQMRMMHNROLELGRYROMQRSURVWRUD]DVUHWQR]DOMXEOMHQLSDU
,
PDRQLKNRMLVXVWYRUHQLGDLYHLRQLKNRMLVXVWYRUHQLGDYROH
,
PDWHOL]DREDYLWLSXQRYDQLMLKVWYDULQHJRWRMHOMXEDY"
,
URQLMDMHQHVUHWQDOMXEDYSUHPDLYRWXSRNXDMJODYHGDVHREUDQLRGVUFD
,
VWLQLWDVHXQLYHU]DOQRVWQHVDVWRMLXWRPHGDVHSXQRWRJD]QDYHGDVHSXQR
WRJDYROL
DGQDMHOMXEDYNRMXPDWDQHSUDWL
DRPHQLNRMLWHQHPRJX]DERUDYLWL
HUYLGLVYHWHYLHYROLPVYDNRJGDQDVYDNRJMXWUDGDQDVYLHQHJR
MXHUDPQRJRPDQMHQHJRVXWUD
.
DGELELORGRYROMQRVDPRYROMHWLVWYDULELELOHVXYLHMHGQRVWDYQH
.
DGELLPDRGDUSURULFDQMDL]QDRVYHWDMQHLVYH]QDQMHNDGELKLPDRSXQLQX
YMHUHWDNRGDELKEUGDSUHPMHWDRDOMXEDYLQHELLPDRELRELKQLWD6DGD
RVWDMHYMHUDXIDQMHLOMXEDYWRWURMHDOLMHQDMYHDPHXQMLPDOMXEDY
.
DGQHPDWRYROLYROLRQRWRLPD
.
DGVHYROLSULURGDSUHVWDMHELWLWDMQRP
.
DGDQHELVPROMXELOLQHELVPRXPMHOLQLPLVOLWLQLJRYRULWL2GRLVWDEROHVW
OMXEDYLLWUDHQMHVPLVODWRMHQHRVSRUQREROHVWRGGXH
.
DGDVHUDDVPUWOMXEDYL"7DGDNDGDVHSDUWQHULSUHVWDMXWUXGLWLGDEXGX
SULYODQLLGDSREXXMXOMXEDYSDVWRJDSRVWDMXGRVDGQLL]ERJWRJDQMLKRYD
OMHSRWDQHVWDMH%UDNVHSRLQMHSUHWYDUDWLXSULMDWHOMVNRYODVQLWYRX
NRUSRUDFLMXXNRMRMVHGYDHJRL]PDVWDSDMXXMHGDQHJRL]DPRELWHOML9LH
OMXEDYLLOLOMXEDYQLNDRGQRVQROMXEDYQLFDXPMHVWRMHGQHRVREHQHUMHDYD
SUREOHPVSRVREQRVWLYROMHQMD
.
DNRGRELWLQHWR]DQLWD"
.
DNR"/MXEDYELWUHEDODELWLQHWRQHVHELQR"
.
DUDNWHULVWLNDOMXEDYLVXDNWLYQRVWDQHVWUDVWEULJDRGJRYRUQRVWUHVSHNWL
]QDQMH
.
DXGDVHOMXEDYLYMHUQRVWYHRPDULMHWNRVXVUHXDDNRVHLVUHWQXQH
PRJXVHODNRSUHSR]QDWL
.
RMHVXWRVLOHWRGUHQDRNXSXWHPDOH]YLMH]GHQDQHEXLWHYHOLNHOMXGHQD
=HPOML"
.
ROLNRLPDQDDOXNROMNLWROLNRMHXOMXEDYLEROL
/
MXEDYLSMHVQLWYRVX]DSUDYRMHGQRWHLVWRHOMD]DL]UDDYDQMHP
/
MXEDYLSULMDWHOMVWYRVHLVNOMXXMX/MXEDYLPDVX]DLPRHVX]HUD]XPMHWL
/
MXEDYMHEROHVWEH]XPOMHNRMHMHVWYRULORXPMHWQRVWOMXEDYMHKWMHODELWL
OLMHSDWHGDWXOMHSRWXSUHQHVHQDVYHRNRVHEH6QMRPVHURGLRSOHVJOD]EDL
SRH]LMD/MXEDYQDYRGLQDNRQWHPSODFLMXEDFDXHNVWD]XLVLOLQDL]UD]2YD
VOLMHSDVLODRGYRGLRGLYRWDVYDNRGQHYQRVWLRGEDFXMHRGVWYDUQRVWLLVYHWR
MRMQHL]JOHGDSULNODGQR
/
MXEDYMHGUDPDSRYLMHVWLQDRVREQRPSODQX
/
MXEDYMHLQWHUSHUVRQDOQLRGQRVQDMWHPHOMLWLMDVWUDVWWRMHVLODNRMDSRYH]XMH
OMXGVNXYUVWX1HXVSMHKGDVHRQRSRVWLJQHGRYRGLGROXGLODGRXQLWHQMD
VDPDVHEHLOLGUXJLK%H]OMXEDYLOMXGVNLURGQHELPRJDRRSVWDWLQLMHGDQ
GDQ
/
MXEDYMHL]UD]QHLMHPRLGDYROLDYROMHWLQHNRJDDNWXDOL]DFLMDMHL
NRQFHQWUDFLMDPRLXRGQRVXQDMHGQXRVREX1LMHLVWLQDNDRWRELWRKWMHOD
LGHMDURPDQWLQHOMXEDYLGDSRVWRMLVDPRMHGQDRVREDXVYLMHWXNRMXQHWNR
PRHYROMHWLLGDMHYHOLNDVUHDQHLMHJLYRWDGDQDHWXRVREX
/
MXEDYMHMHGLQDEDMNDNRMDQH]DSRLQMH%LORMHGQRPDOLWLPH]DYUDYD
/MXEDYMHMHGLQDVWYDUNRMDQHQHVWDMHXVOLMHGUDVLSDYDQMD
/
MXEDYMHNDRYDWUDQHNRJDJULMHQHNRJDSDOL
/
MXEDYMHQDMERJDWLMDNDGMHVYHGDOD
/
MXEDYMHQDMEROMLXLWHOM
/
MXEDYMHQLMHPDLVDPRSRH]LMDPRHJRYRULWLXQMHQRLPH
/
MXEDYMHRVMHDQMHOLHQRPUQMHLJDHQMD6YDNROMXGVNRELHSRVMHGXMH
VSRVREQRVWGDYROLDOLMHQMH]LQRRVWYDUHQMHMHGQRRGQDMYHLKGRVWLJQXD
/
MXEDYMHSDWQMDLYRWEH]OMXEDYLMHVPUW
/
MXEDYMHSRH]LMDUD]XPD
/
MXEDYMHSRNXDMSULURGHGDXNORQLUD]XP/MXEDYMHSXQRDRYMHND
/
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HPRFLRQDOQLKYH]DXNROLNRMHULMHROMXEDYL]DGLMHWHNRMHVD]ULMHYDDQHR
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0
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0
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0
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0
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1
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1
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1
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/
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0
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1
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1
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]DYLVLRGGYLMXVWYDULQMLKRYDUDGDLQMLKRYLKOMXGVNLKRGQRVD
RYMHNXLMLPVHPLVOLPDRJOHGDFMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOX
WROLNRYHOLNNROLNRMHYHOLNLVYLMHW
p
+YDOLVDYDRVREDVYH]QDDOLMHVWHULOQDLQHVSRVREQD]DSURGXNWLYQR
PLOMHQMHQHPRHUD]XPMHWLVDPRREQRYLWHOMVNXIXQNFLMX
6WRJDLQLMHXGQRGDMHRYMHNPRGDLQHVYMHVQRHVWRVSUHPDQUWYRYDWL
QHNHRGQDMYLLKYUHGQRWDSULPMHULFHLYRWLVORERGXXWUDHQMXOMXEDYL
LVWLQHLVOLQRDOLLSRKOHSHPUQMHVDGL]PDLGHVWUXNWLYQRVWL,VWLQVNH
NUHDWLYQHRVREHQLNDGDQLVXGHVWUXNWLYQHPDGDLPVHWRNDNRVHLQL
QHSUDYHGQRSULSLVXMHSULPMHULFHWYRUFDGLQDPLWDLOLQXNOHDUQHIX]LMH
6
WUDVWLVXVRNRYLGXKDLDNRLKMHSUHYLHRGQMLKRVODELPXGURVW
6
WUDVWLVXYHRPDSRJXEQH
6
WUDVWLVX]DUD]XPUDNUDQD
6
WUDVWLHPRFLMHPRUDOQRRVMHDQMHMHVXWRWRPRHPRWLYLUDWLWYRMX
DNWLYQRVW
6
WUDVWLSUHGUDVXGHVWUDKRYDQMDLQHXUR]H3URXVWMHYMHURYDRGDVYHYHOLNR
SRWMHHRGQHXURWLDUDSRWMHXRGQH]QDQMDLSRSULPDMXREOLNPLWRYDL
LOX]LMD
6
WUDVWYHQRYMHNQLMHGXHYQRVORERGDQ
7
DWLQDLVWUDVWLVXJRVSRGDULVYLMHWD
6
WUDVWLSUHGUDVXGHVWUDKRYDQMDLQHXUR]HSRWMHXRGQH]QDQMDLSRSULPDMX
REOLNPLWRYDLLOX]LMD
6
WUDVWYHQRYMHNQLMHGXHYQRVORERGDQ
6
YHVWUDVWLSUHWMHUXMXDOLRQHQHELELOHVWUDVWLGDQHSUHWMHUXMX
WRELVYHRYMHNLPDRNDGDELVWUDVWLLPDOHRVMHDMPMHUH
7
NRQHNXVWYDUNRMDQHYRGLQHNRMPDWHULMDOQRMNRULVWLX]LPDR]ELOMQRL
QMRPHVHEDYLWDMQHVPLMHUDXQDWLQDQDNORQRVWVYRMLKVXYUHPHQLND
7
NRVWUDVWVPDWUDJULMHKRPPODGRVWLGHJUDGLUDUD]XPXVLPSWRPVWDURVWL
7
NRVYRMXSRXGXPRH]DGRYROMLWLSDPHWDQMHWNRMH]QDREX]GDWLPXGDU
MH
7
NRHOLSRGXDYDWLLOLQDGQMLPDYODGDWLQHNDSUYRVHEHVYODGDVHEHVDPDL
]DJRVSRGDULQDGYODVWLWLPVWUDVWLPD
8
GREDVWUDVWLLVWLQDQDVQDSXWD
8
PMHWQRVWSROD]LRGLVWLQHVWUDVWL
8
YLMHNHELWLVWUDQLKSRVOMHGLFDNDGQLVNLSRURFLSRNXDMXRSRQDDWLYHOLNH
VWUDVWL
p
.DGVXRVQRYQHSRWUHEH]DGRYROMHQHR]ELOMQDVUHDQDMYHHJEURMDOMXGL
]DYLVLRGGYLMXVWYDULQMLKRYDUDGDLQMLKRYLKOMXGVNLKRGQRVD
RYMHNXLMLPVHPLVOLPDRJOHGDFMHOLQDVYLMHWDSRVWDMHXL]YMHVQRPVPLVOX
WROLNRYHOLNNROLNRMHYHOLNLVYLMHW
p
+YDOLVDYDRVREDVYH]QDDOLMHVWHULOQDLQHVSRVREQD]DSURGXNWLYQR
PLOMHQMHQHPRHUD]XPMHWLVDPRREQRYLWHOMVNXIXQNFLMX
p
/MXGHKYDOLPRMHULKVPDWUDPRWDWLPDDPROLPRNDGLKVPDWUDPRVODELPD
1
DMYLLREOLNWDWLQHMHXGQMD]DVODYRP
6
YDWNRSRVMHGXMHXSUDYRWROLNRWDWLQHNROLNRPXQHGRVWDMHUD]XPD
7
DWLQDJRYRULRYMHNXRSRDVWLPDVDYMHVWRSUDYGL
7
DWLQDQDGWDWLQDPDLVYHMHWDWLQD
7
ROLNRVPRWDWLGDQDPMHELWQRDNLPLOMHQMHOMXGLGRNRMLKQDPQLMHVWDOR
8
OMXGLPDVHQDOD]LL]GDMQLNNRMLVH]RYHWDWLQDDNRMLRGDMHWDMQRPDNRPX
VHXODJXMH
9
HLQDOMXGLPU]LWDWLQXGUXJLKEH]RE]LUDNROLNRVXVDPLWDWL
p
%XGL]DGRYROMDQL]DYLVWHSXNQXWL=DGRYROMQRPL]GUDYRPVYDNLGDQ
SUD]QLN=DYLVWMHEROEXGDOD
%
ROMHGDWL]DYLGHQHJRGDWHVDDOLMHYDMX.ORQLVH]DYLVWLVHEHPXLWNR
VUHWQLPD]DYLGL=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHPLQDJUL]DOMXGVNR
VUFH
.
DGQDVRQLNRMLLGX]DQDPDQHPRJXVWLL]DNOLQMXVHGDVPR]DOXWDWL
/
MXGLXYLMHNQDMYLHPU]HRQRHPXQDMYLH]DYLGH
1
DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1
HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3
UHGYHOLNLPD]DYLVWHVWRJPLH
6
HEHPXLWNRVUHWQLPD]DYLGL
6
YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7
DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
=
DYLGQLNVHVXLDNREOLQMHPXGREURLGHRQL]JDUDL]QXWUDLL]YDQD
=
DYLVWLQLRYMHNDPHQWDOQLPERJDOMHP
=
DYLVWLVUGEDVNUDXMXGDQH
=
DYLVWMHQHPLORVUGQLMDRGPUQMHWRMHLVWLQDYHDWRMHYHDNOHYHWDNRMD
VHSURWLYQMHJRYRUL
=
DYLVWMHSOLMHVDQGXH
=
DYLVWMHSUDWLOLFDVODYHLX]QHPLUXMHERJDWVWYR
=
DYLVWMHYUVWDSRKYDOH
=
DYLVWPLRGX]LPDEOLQMHJDDVUGEDPHQHVDPRJD
=
DYLVWQLMHQLWDGUXJRQHJRPUQMDQDWXXVXSHULRUQRVW
p
/MXGHKYDOLPRMHULKVPDWUDPRWDWLPDDPROLPRNDGLKVPDWUDPRVODELPD
1
DMYLLREOLNWDWLQHMHXGQMD]DVODYRP
6
YDWNRSRVMHGXMHXSUDYRWROLNRWDWLQHNROLNRPXQHGRVWDMHUD]XPD
7
DWLQDJRYRULRYMHNXRSRDVWLPDVDYMHVWRSUDYGL
7
DWLQDQDGWDWLQDPDLVYHMHWDWLQD
7
ROLNRVPRWDWLGDQDPMHELWQRDNLPLOMHQMHOMXGLGRNRMLKQDPQLMHVWDOR
8
OMXGLPDVHQDOD]LL]GDMQLNNRMLVH]RYHWDWLQDDNRMLRGDMHWDMQRPDNRPX
VHXODJXMH
9
HLQDOMXGLPU]LWDWLQXGUXJLKEH]RE]LUDNROLNRVXVDPLWDWL
p
%XGL]DGRYROMDQL]DYLVWHSXNQXWL=DGRYROMQRPL]GUDYRPVYDNLGDQ
SUD]QLN=DYLVWMHEROEXGDOD
%
ROMHGDWL]DYLGHQHJRGDWHVDDOLMHYDMX.ORQLVH]DYLVWLVHEHPXLWNR
VUHWQLPD]DYLGL=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHPLQDJUL]DOMXGVNR
VUFH
.
DGQDVRQLNRMLLGX]DQDPDQHPRJXVWLL]DNOLQMXVHGDVPR]DOXWDWL
/
MXGLXYLMHNQDMYLHPU]HRQRHPXQDMYLH]DYLGH
1
DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1
HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3
UHGYHOLNLPD]DYLVWHVWRJPLH
6
HEHPXLWNRVUHWQLPD]DYLGL
6
YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7
DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
=
DYLGQLNVHVXLDNREOLQMHPXGREURLGHRQL]JDUDL]QXWUDLL]YDQD
=
DYLVWLQLRYMHNDPHQWDOQLPERJDOMHP
=
DYLVWLVUGEDVNUDXMXGDQH
=
DYLVWMHQHPLORVUGQLMDRGPUQMHWRMHLVWLQDYHDWRMHYHDNOHYHWDNRMD
VHSURWLYQMHJRYRUL
=
DYLVWMHSOLMHVDQGXH
=
DYLVWMHSUDWLOLFDVODYHLX]QHPLUXMHERJDWVWYR
=
DYLVWMHYUVWDSRKYDOH
=
DYLVWPLRGX]LPDEOLQMHJDDVUGEDPHQHVDPRJD
=
DYLVWQLMHQLWDGUXJRQHJRPUQMDQDWXXVXSHULRUQRVW
p
/MXGHKYDOLPRMHULKVPDWUDPRWDWLPDDPROLPRNDGLKVPDWUDPRVODELPD
1
DMYLLREOLNWDWLQHMHXGQMD]DVODYRP
6
YDWNRSRVMHGXMHXSUDYRWROLNRWDWLQHNROLNRPXQHGRVWDMHUD]XPD
7
DWLQDJRYRULRYMHNXRSRDVWLPDVDYMHVWRSUDYGL
7
DWLQDQDGWDWLQDPDLVYHMHWDWLQD
7
ROLNRVPRWDWLGDQDPMHELWQRDNLPLOMHQMHOMXGLGRNRMLKQDPQLMHVWDOR
8
OMXGLPDVHQDOD]LL]GDMQLNNRMLVH]RYHWDWLQDDNRMLRGDMHWDMQRPDNRPX
VHXODJXMH
9
HLQDOMXGLPU]LWDWLQXGUXJLKEH]RE]LUDNROLNRVXVDPLWDWL
p
%XGL]DGRYROMDQL]DYLVWHSXNQXWL=DGRYROMQRPL]GUDYRPVYDNLGDQ
SUD]QLN=DYLVWMHEROEXGDOD
%
ROMHGDWL]DYLGHQHJRGDWHVDDOLMHYDMX.ORQLVH]DYLVWLVHEHPXLWNR
VUHWQLPD]DYLGL=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHPLQDJUL]DOMXGVNR
VUFH
.
DGQDVRQLNRMLLGX]DQDPDQHPRJXVWLL]DNOLQMXVHGDVPR]DOXWDWL
/
MXGLXYLMHNQDMYLHPU]HRQRHPXQDMYLH]DYLGH
1
DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1
HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3
UHGYHOLNLPD]DYLVWHVWRJPLH
6
HEHPXLWNRVUHWQLPD]DYLGL
6
YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7
DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
=
DYLGQLNVHVXLDNREOLQMHPXGREURLGHRQL]JDUDL]QXWUDLL]YDQD
=
DYLVWLQLRYMHNDPHQWDOQLPERJDOMHP
=
DYLVWLVUGEDVNUDXMXGDQH
=
DYLVWMHQHPLORVUGQLMDRGPUQMHWRMHLVWLQDYHDWRMHYHDNOHYHWDNRMD
VHSURWLYQMHJRYRUL
=
DYLVWMHSOLMHVDQGXH
=
DYLVWMHSUDWLOLFDVODYHLX]QHPLUXMHERJDWVWYR
=
DYLVWMHYUVWDSRKYDOH
=
DYLVWPLRGX]LPDEOLQMHJDDVUGEDPHQHVDPRJD
=
DYLVWQLMHQLWDGUXJRQHJRPUQMDQDWXXVXSHULRUQRVW
p
/MXGHKYDOLPRMHULKVPDWUDPRWDWLPDDPROLPRNDGLKVPDWUDPRVODELPD
1
DMYLLREOLNWDWLQHMHXGQMD]DVODYRP
6
YDWNRSRVMHGXMHXSUDYRWROLNRWDWLQHNROLNRPXQHGRVWDMHUD]XPD
7
DWLQDJRYRULRYMHNXRSRDVWLPDVDYMHVWRSUDYGL
7
DWLQDQDGWDWLQDPDLVYHMHWDWLQD
7
ROLNRVPRWDWLGDQDPMHELWQRDNLPLOMHQMHOMXGLGRNRMLKQDPQLMHVWDOR
8
OMXGLPDVHQDOD]LL]GDMQLNNRMLVH]RYHWDWLQDDNRMLRGDMHWDMQRPDNRPX
VHXODJXMH
9
HLQDOMXGLPU]LWDWLQXGUXJLKEH]RE]LUDNROLNRVXVDPLWDWL
p
%XGL]DGRYROMDQL]DYLVWHSXNQXWL=DGRYROMQRPL]GUDYRPVYDNLGDQ
SUD]QLN=DYLVWMHEROEXGDOD
%
ROMHGDWL]DYLGHQHJRGDWHVDDOLMHYDMX.ORQLVH]DYLVWLVHEHPXLWNR
VUHWQLPD]DYLGL=DYLVWLQLRYMHNDPHQWDOQLPERJDOMHPLQDJUL]DOMXGVNR
VUFH
.
DGQDVRQLNRMLLGX]DQDPDQHPRJXVWLL]DNOLQMXVHGDVPR]DOXWDWL
/
MXGLXYLMHNQDMYLHPU]HRQRHPXQDMYLH]DYLGH
1
DD]DYLVWWUDMHXYLMHNGXHRGVUHHRQLKNRMLPDVPR]DYLGQL=DYLVWMH
QHSRPLUOMLYDRGPUQMH
1
HPDQLWDSUDYHGQLMHRG]DYLVWLRGVDPRJ]DHWQLNDL]MHGDLPXLPXGXX
3
UHGYHOLNLPD]DYLVWHVWRJPLH
6
HEHPXLWNRVUHWQLPD]DYLGL
6
YDNLQDXVSMHKVWYDUDQDPMHGQRJQHSULMDWHOMD.DNRELELRRPLOMHQRYMHN
PRUDELWLEH]QDDMDQ
7
DNDYMHRYMHNVDPRRQLPDQDMYLH]DYLDNRMLPDQDMYLHGXJXMH
=
DYLGQLNVHVXLDNREOLQMHPXGREURLGHRQL]JDUDL]QXWUDLL]YDQD
=
DYLVWLQLRYMHNDPHQWDOQLPERJDOMHP
=
DYLVWLVUGEDVNUDXMXGDQH
=
DYLVWMHQHPLORVUGQLMDRGPUQMHWRMHLVWLQDYHDWRMHYHDNOHYHWDNRMD
VHSURWLYQMHJRYRUL
=
DYLVWMHSOLMHVDQGXH
=
DYLVWMHSUDWLOLFDVODYHLX]QHPLUXMHERJDWVWYR
=
DYLVWMHYUVWDSRKYDOH
=
DYLVWPLRGX]LPDEOLQMHJDDVUGEDPHQHVDPRJD
=
DYLVWQLMHQLWDGUXJRQHJRPUQMDQDWXXVXSHULRUQRVW
p
$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
PRHQDLXUD]PLOMDQMXLML]DKWMHYVDGDSR]QDMHPR
1
HPRMHELW]OD
6
WYDUQRVWMH]DNRQWUSMHWLLXWMHWL1DEH]LPHQD]ORLQVWYDPRHVHVDPR
DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
Q
HPRQDGPRPRPRQLFL
=
DYLVWSURSDGDRGVYRJ]DPHWND
p
.ORQLVH]OREHRQDVDPDLVSLMDQDMYHLGLRVYRJDRWURYD
2
G]OREHVHQLMHPRJXHEUDQLWL
=
DYHLQXOMXGL]OREDMHPDMNDQHYROMD
=
OREDVHGMHORPWHNXSRWSXQRVWLREOLNXMH
o
XGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
SUDLQX
0
2,1(02
0
$5/-,9267,/,-(1267
p
.ORQLVHOLMHQRVWLQMXEU]RVWLHVLURPDWYR
%
H]OLMHQRVWLQHPDQDSUHWND%XGXLGDMHRYMHNELRSUHOLMHQYHVODWLL]XPLR
MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
/
LMHQRVWMHQDNRYDQMQDNRMHPVHNXMXVYHPDQH
/
LMHQLQDMHVDPVHELQDSXWXRQQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOL
KRGDLOLVWRML
.
RMLMHYHL]ORLQRGJXELWNDYUHPHQD"
/
LMHQRVWMHSRHWDNVYDNRJ]OD
/
LMHQRVWMHX]JODYOMHVRWRQH
/
MHQLQDQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOLKRGDLOLVWRML
6
QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p
0DUOMLYRVWMHPDMNDGREUHVUHH
6
YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
0
$5/-,9267,/,-(1267
p
.ORQLVHOLMHQRVWLQMXEU]RVWLHVLURPDWYR
%
H]OLMHQRVWLQHPDQDSUHWND%XGXLGDMHRYMHNELRSUHOLMHQYHVODWLL]XPLR
MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
/
LMHQRVWMHQDNRYDQMQDNRMHPVHNXMXVYHPDQH
/
LMHQLQDMHVDPVHELQDSXWXRQQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOL
KRGDLOLVWRML
.
RMLMHYHL]ORLQRGJXELWNDYUHPHQD"
/
LMHQRVWMHSRHWDNVYDNRJ]OD
/
LMHQRVWMHX]JODYOMHVRWRQH
/
MHQLQDQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOLKRGDLOLVWRML
6
QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p
0DUOMLYRVWMHPDMNDGREUHVUHH
6
YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
0
2,1(02
p
$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
PRHQDLXUD]PLOMDQMXLML]DKWMHYVDGDSR]QDMHPR
1
HPRMHELW]OD
6
WYDUQRVWMH]DNRQWUSMHWLLXWMHWL1DEH]LPHQD]ORLQVWYDPRHVHVDPR
DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
=
DYLVWSURSDGDRGVYRJ]DPHWND
p
.ORQLVH]OREHRQDVDPDLVSLMDQDMYHLGLRVYRJDRWURYD
2
G]OREHVHQLMHPRJXHEUDQLWL
=
DYHLQXOMXGL]OREDMHPDMNDQHYROMD
=
OREDVHGMHORPWHNXSRWSXQRVWLREOLNXMH
o
XGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
SUDLQX
Q
HPRQDGPRPRPRQLFL
p
$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
PRHQDLXUD]PLOMDQMXLML]DKWMHYVDGDSR]QDMHPR
1
HPRMHELW]OD
6
WYDUQRVWMH]DNRQWUSMHWLLXWMHWL1DEH]LPHQD]ORLQVWYDPRHVHVDPR
DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
Q
HPRQDGPRPRPRQLFL
=
DYLVWSURSDGDRGVYRJ]DPHWND
p
.ORQLVH]OREHRQDVDPDLVSLMDQDMYHLGLRVYRJDRWURYD
2
G]OREHVHQLMHPRJXHEUDQLWL
=
DYHLQXOMXGL]OREDMHPDMNDQHYROMD
=
OREDVHGMHORPWHNXSRWSXQRVWLREOLNXMH
o
XGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
SUDLQX
0
2,1(02
0
$5/-,9267,/,-(1267
p
.ORQLVHOLMHQRVWLQMXEU]RVWLHVLURPDWYR
%
H]OLMHQRVWLQHPDQDSUHWND%XGXLGDMHRYMHNELRSUHOLMHQYHVODWLL]XPLR
MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
/
LMHQRVWMHQDNRYDQMQDNRMHPVHNXMXVYHPDQH
/
LMHQLQDMHVDPVHELQDSXWXRQQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOL
KRGDLOLVWRML
.
RMLMHYHL]ORLQRGJXELWNDYUHPHQD"
/
LMHQRVWMHSRHWDNVYDNRJ]OD
/
LMHQRVWMHX]JODYOMHVRWRQH
/
MHQLQDQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOLKRGDLOLVWRML
6
QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p
0DUOMLYRVWMHPDMNDGREUHVUHH
6
YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
0
$5/-,9267,/,-(1267
p
.ORQLVHOLMHQRVWLQMXEU]RVWLHVLURPDWYR
%
H]OLMHQRVWLQHPDQDSUHWND%XGXLGDMHRYMHNELRSUHOLMHQYHVODWLL]XPLR
MHSDUREURGMHUMHELRSUHOLMHQLLSMHLFHL]XPLRMHDXWRPRELOMHUMHELR
SUHOLMHQQDYHHU]DWYRULWLRLL]XPLRMHWHOHYL]LMX
RYMHNMHSRSULURGLOLMHQ
/
LMHQRVWMHQDNRYDQMQDNRMHPVHNXMXVYHPDQH
/
LMHQLQDMHVDPVHELQDSXWXRQQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOL
KRGDLOLVWRML
.
RMLMHYHL]ORLQRGJXELWNDYUHPHQD"
/
LMHQRVWMHSRHWDNVYDNRJ]OD
/
LMHQRVWMHX]JODYOMHVRWRQH
/
MHQLQDQDOLLVDWXEH]ND]DOMNHVYHMHGQRMHGDOLKRGDLOLVWRML
6
QDJDNRMDQHPDFLOMDPDMNDMHOLMHQRVWL
p
0DUOMLYRVWMHPDMNDGREUHVUHH
6
YRMRPPDUOMLYRXVPLMHVHVYDWNRKYDOLWL
0
2,1(02
p
$NRQHPRLPDVYRMHPMHVWRXUDYQRGXQLPSHM]DLPDSRYLMHVWLRQRJDQH
PRHQDLXUD]PLOMDQMXLML]DKWMHYVDGDSR]QDMHPR
1
HPRMHELW]OD
6
WYDUQRVWMH]DNRQWUSMHWLLXWMHWL1DEH]LPHQD]ORLQVWYDPRHVHVDPR
DNDJULWLSUHPDQHEXLWXSUHVWDMHVYH
=
DYLVWSURSDGDRGVYRJ]DPHWND
p
.ORQLVH]OREHRQDVDPDLVSLMDQDMYHLGLRVYRJDRWURYD
2
G]OREHVHQLMHPRJXHEUDQLWL
=
DYHLQXOMXGL]OREDMHPDMNDQHYROMD
=
OREDVHGMHORPWHNXSRWSXQRVWLREOLNXMH
o
XGQMDLQLGDVYHVWYDULSURFYMHWDMXSRVMHGRYDQMHVYHVWYDULEDFDX
SUDLQX
Q
HPRQDGPRPRPRQLFL
o
6YDNDMHQDGPRURERYDQMH
p
.ORQLVHPRQLK1LNDGQLMHSRX]GDQRGUXWYRVPRQLP
1
HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1
LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$
NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,
]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,
]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.
DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0
RLPDRQDMNRMHPPQRWYRYMHUXMH
0
RMHGREURSRNULYHQDVODERVW
0
RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0
RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0
RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0
RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0
RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0
RWURLRQRJDNRMLMHQHPD
0
RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1
DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
o
6YDNDMHQDGPRURERYDQMH
p
.ORQLVHPRQLK1LNDGQLMHSRX]GDQRGUXWYRVPRQLP
1
HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1
LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$
NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,
]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,
]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.
DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0
RLPDRQDMNRMHPPQRWYRYMHUXMH
0
RMHGREURSRNULYHQDVODERVW
0
RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0
RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0
RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0
RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0
RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0
RWURLRQRJDNRMLMHQHPD
0
RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1
DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
o
6YDNDMHQDGPRURERYDQMH
p
.ORQLVHPRQLK1LNDGQLMHSRX]GDQRGUXWYRVPRQLP
1
HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1
LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$
NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,
]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,
]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.
DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0
RLPDRQDMNRMHPPQRWYRYMHUXMH
0
RMHGREURSRNULYHQDVODERVW
0
RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0
RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0
RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0
RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0
RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0
RWURLRQRJDNRMLMHQHPD
0
RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1
DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
o
6YDNDMHQDGPRURERYDQMH
p
.ORQLVHPRQLK1LNDGQLMHSRX]GDQRGUXWYRVPRQLP
1
HEXGLSULVWUDQSUHGPRJXQLFLPD
WRVLYUHSULYUHQVXVWDYXPRLWRRWXHQSRVWDMHRGRQLKYLWDOQLK
L]YRUDNRMLVXELOLELWQL]DGDOMQMLRYMHNRYUD]YLWDN
1
LNDGQHPRHLPDWLYUVWRSRYMHUHQMHXYODVWSUHYHOLNLKRYODVWL
$
NRPRLSDGQXVPUYHQDVDNRSRUDVWX]DJXHQDV
DNMHLGDQDVQHGRYROMQDVSR]QDMDGDXVOXDMXUDWDVYDNDVWUDQDSUHPD
GRJRYRUXXELMDGMHFXGUXJHVWUDQHDRQLNRMLVXRGJRYRUQLL]QDMXWRHVH
GRJRGLWLRELQRRVWDMXQHNDQMHQL0RLGRODQH]QDQMHLOLSULVLOD",]JOHGDGD
VXMDHRGPRLOMXEDYLSUHPDYODVWLWRMGMHFL
HVWRMHNRULVQLMHQDSXVWLWLPRQLNHQHJRVHQDQMLKDOLWL
,
]JOHGDGDMHVXVWDYPRLPDQMHXLQNRYLWGDSRWSRPDHLURNXREUD]RYDQRVW
NROLNRGDSXDQVWYRQDLURNR]DJOXSOMXMHDVYRMDQDGPRQDGRVWLJQXD
QDMEROMHLVND]XMHXVWYDUDQMXORPRYDLNDWDVWURIDXSUHYUDWLPDUDWRYLPDL
JHQRFLGX
,
]YUDYDQMHPRLMHGLUHNWQDVXSURWQRVWSURQDODHQMXLVWLQH
RVHQDMODNHSRGQRVLPR]DNRMXVHQDGDPRGDHPRMHVDPLMHGQRJGDQD
LPDWL
.
DGDUHYROXFLRQDUSUHX]PHPRSUHX]LPDLQMH]LQXQHSUDYHGQRVW
0
RLPDRQDMNRMHPPQRWYRYMHUXMH
0
RMHGREURSRNULYHQDVODERVW
0
RMHOHJLWLPQDVDPRXVOXELUD]XPD6DPRWDNRLPDVPLVOD-HUVDPDSR
VHELMH]OD
0
RMHWDNRSULYODQDQDURLWRDNRMHRYMHNQHPD
0
RMH]ODQDSLVDRMHMHGDQILOR]RILYUOLQDMHYMHUXMXLSDODXQHVYLMHVW
XPMHVWRGDPRELOL]LUDPLVOLSURWLYVLOH0RPRHPRVWHL]QDQMHPDOLGR
VDYUHQVWYDGROD]LPRVDPRSRPRXOMXEDYL
0
RSRGNRMRPVHOMXGLQDMEROMHRVMHDMXMHPRQDYLNH
0
RSUHSR]QDMHPRSRXGDUFLPDNRMLPDXGDUD
0
RWURLRQRJDNRMLMHQHPD
0
RSRSXWNXQHEROHVWLNDGKDUDRNXLVYHWRGLUQHDSRNRUQRVWRWUXMH
JHQLMNULMHSRVWLVWLQXVORERGXRGOMXGLLQLUREOMHDRGOMXGVNRJOLND
PHKDQLNLDXWRPDW
1
DDMHPRUD]RUQD0RHPRGRGXHRNRQDWLVWYDUDQMHLXELWLVYHOMXGHDOL
QHPRHPRVWYRULWLQLMHGQRJRYMHND
1
LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1
LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2
GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2
GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2
QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3
ROXJDPRLMHYHOLNDNROLLQDQRYFD
3
UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3
UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6
YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6
YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6
YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6
YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6
YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7
HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8
NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
1
LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1
LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2
GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2
GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2
QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3
ROXJDPRLMHYHOLNDNROLLQDQRYFD
3
UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3
UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6
YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6
YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6
YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6
YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6
YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7
HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8
NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
1
LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1
LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2
GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2
GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2
QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3
ROXJDPRLMHYHOLNDNROLLQDQRYFD
3
UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3
UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6
YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6
YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6
YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6
YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6
YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7
HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8
NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
1
LMHGDQUDVWDQDNQLMHWDNRWHDNNDRUDVWDQDNRGPRL
1
LWNRQH]QDWRVHXQMHPXVNULYDVYHGRNQHRNXVLPR
2
GSDPWLYLMHNDMHSR]QDWRGDMHVYDNLRYMHNNRMLXVYRMLPUXNDPDGULPR
VNORQ]ORXSRWULMHELWLMH2QLGHWDNRGDOHNRGRNQHQDLHQDSUHSUHNH
2
GVYLKX]URNDNRMLGHJUDGLUDMXLGHPRUDOL]LUDMXOMXGHPRMHQDMSRVWRMDQLMD
LQDMDNWLYQLMD
2
QDMWNRMHOMXELWHOMPRLVODEMHOMXELWHOMOMHSRWH
3
ROXJDPRLMHYHOLNDNROLLQDQRYFD
3
UDYDYHOLLQDMHSRVMHGRYDWLPRDOLMHQHNRULVWLWL
3
UHPRHVWRELYDXQLWHQDDNRMHOMXGLQHSUL]QDMXLOLQHXLQNRYLWDDNRMHQH
SULPMHXMX
6
YDNDPRJXQRVWGDQHWNRLOLQHWRSRVWDQHVUHGLWHPRLPRUDL]D]LYDWL
]DEULQXWRVW1RVLRFLPRLDXSUDYRRQLPRJXQDMYLHLQLFLUDWLSURPMHQH
RELQRVX]DGRYROMQLVWDQMHPVWYDULNRMHLKMHGRYHORQDELORNRMLQDLQQD
YLVRNLSRORDMSDQHVDPRGDQHHLPDWLSRWUHEX]DSURPMHQDPD]ERJ
QDYRGQHLOLVWYDUQHSULMHWQMHSURPMHQHPLUDLVLJXUQRVWLQHJRHLPVH
QDMHHRSLUDWL
6
YDNLRGQDVVYHGRNVHXQMHPXPLHLYRWPRHLJUDWLXORJXXWRPHGDVH
L]X]PHL]VXVWDYDPRLSRWYUXMXLVYRMSULPDWNDRRVREDWLKLPLQRP
PHQWDOQRJLOLIL]LNRJSRYODHQMD
6
YDWNRLPDWROLNRSUDYDNROLNRLPDPRL
6
YHMHYHLEURMSRUDVWDPHKDQL]PDSULVLOHLXSOLWDQMDGUDYHXRVREQLLYRW
SRMHGLQDFD
6
YLMHWELLPDRQHRJUDQLHQHPRJXQRVWLNDGDELPRJDRRJUDQLLWLPR
RJUDQLHQLK
WRMHRYMHNQDYLRMUD]LQLWRVXPXSRWUHEQLMHMDHRJUDGHNRMHH
REX]GDYDWLQMHJRYXVDPRYROMX
WRVHYLHOMXGVNDPRQDGSULURGRPSRYHDYDODSRVWDMDODMHLRLWLMD
QMH]LQDSUREOHPDWLQRVWRYMHNMHVYHYLHXYLDRQHVDPRSR]LWLYQHQHJRL
QHJDWLYQHSRVOMHGLFH]QDQVWYHQRWHKQLNRJRYODGDYDQMDSULURGHNDRLVYRMX
QHPRGDLKNRQWUROLUD
7
HQMD]DPRQLMHQLWDGUXJRQHJRVXURJDW]DXVSMHQRVWYDUDODWYR
8SRWUHEDPRLXVYDNRPREOLNXELODMHELWFLYLOL]DFLMHJUDGMHSURQDDR
PQRWYRQDLQDGDL]UD]LERUEXDJUHVLMXGRPLQDFLMXRVYDMDQMHL
SRLQMHQRVWDQDLQLGMHORYDQMDVXELOLULJRUR]QLXLQNRYLWLHVWRRWULDNL
VDGLVWLNL
8
NRMRMPMHULPRVPHWDLVWLQLYLGLVHYHSRWRPHGDX]PRLGHLVWUDK
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
p
RYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'
DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
0
8'5267,/8'267
P
LOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
p
$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'
UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,
DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0
LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0
LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0
LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0
LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0
LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0
LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0
LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0
LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0
LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0
LOMHQMHMHWHPHOMVYHJD
0
LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0
LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0
LOMHQMHSRLQMHVXHQMHP
0
LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
p
$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'
UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,
DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0
LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0
LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0
LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0
LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0
LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0
LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0
LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0
LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0
LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0
LOMHQMHMHWHPHOMVYHJD
0
LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0
LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0
LOMHQMHSRLQMHVXHQMHP
0
LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
P
LOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
0
8'5267,/8'267
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
p
RYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'
DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
p
RYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'
DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
0
8'5267,/8'267
P
LOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
p
$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'
UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,
DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0
LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0
LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0
LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0
LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0
LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0
LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0
LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0
LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0
LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0
LOMHQMHMHWHPHOMVYHJD
0
LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0
LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0
LOMHQMHSRLQMHVXHQMHP
0
LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
p
$NRQHPRHXYLMHNELWLSDPHWDQEXGLEDUHPGREDU9DOMDQRYMHNLX
QDMQH]QDWLMLPVWYDULPDQDVWRMLELWLWREROML
'
UXJHQHSURVXXMHPRWDNRSRJUHQRNDRVDPHVHEH
,
DNRVXVYLLVWRJPLOMHQMDPRJXLSDNELWLXNULYX
0
LVOLWLWRQLMHYLHVMHGLQLWLXLQLWLEOLVNLPSULYLGXOLNXQHNRJYHOLNRJ
QDHOD
0
LVOLWLMHMHGQDRGQDMYHLK]DEDYDOMXGVNHUDVH0LVOLWLMHQDSRUYMHURYDWL
NRPIRU
0
LVOLWLMHSRURNNRMLVHWHNRPRHL]OLMHLWLDGPLQLVWUDWLYQLPVUHGVWYLPD
0
LVOLWLMHUD]JRYDUDWLVDVDPLPVRERP
0
LVOLWLVORERGQRWR]QDLQHWRYHOLNRDOLPLVOLWLWRQR]QDLMRYLH
0
LVOLWL]QDLNUHWDWLVHSREHVNRQDQRVWL
0
LOMHQMHMHNUDOMLFDVYLMHWDMHUMHJOXSRVWNUDOMLFDEXGDOD
0
LOMHQMHMHRGXDNRGSULWLVNDLYRWDQDVLOMDQHSUDYGHPUDND
0
LOMHQMHMHUHDJLUDQMHQDSRGUDDMHNRMLQLVXQD]RQL6YDNRMHPLOMHQMH
VYRMHYUVQRUMHDYDQMHSUREOHPD
0
LOMHQMHMHWHPHOMVYHJD
0
LOMHQMHMHWRNVYLMHVWLLLGHMDVDVLPEROLQLPVDGUDMHPWRJDSURX]URNXMH
SUREOHPLOL]DGDWDNNRMLYRGLNDUMHHQMXRGQRVQRSURFHVUMHDYDQMD
SUREOHPDSRMPRYLPDLOLRSLPQDHOLPD
0
LOMHQMHQDVPRHGRYHVWLMHGLQRGRVSR]QDMHGDQDPQHPRHGDWL
SRVOMHGQMLRGJRYRU
0
LOMHQMHSRLQMHVXHQMHP
0
LOMHQMHPRWNULYDPRSURFMHQMXMHPRJUDGLPRVXGRYHLSUHGYLDPR
,QWHOHNWXDOQDSHUIRUPDQVDXVSMHKGRVWLJQXHUH]XOWDWVWYDUD]DGRYROMVWYR
WH]QDLSR]LWLYQHHPRFLMHDRQHVXSRNUHWDLPLOMHQMD
P
LOMHQMHSURPLOMDQMHSURVXGEDSURVXLYDQMHXSRUHLYDQMHPXGURVW
SDPHWUD]XPSDPHWEXGDODJOXSRVWOXGRVWOXDFL
0
8'5267,/8'267
XGQMD]DPRLQHPDNRULMHQXVQD]LQHJRXVODERVWL
p
RYMHNSRVMHGXMHPRLNRMHQDGLOD]HQMHJRYHPRUDOQHQRUPH
'
DQDQMDJRUXDOMXGVND]DGDDQHVDVWRMLVHXL]GUOMLYRVWLSUHGGDOMQMLP
]ORXSRWUHEDPDVXVWDYDPRLQHJRRRGYDMDQMXRGQMHJDLNXOWLYLUDQMXQDLK
VXEMHNWLYQLKUH]HUYLNDRQLNDGSULMH
0
QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1
DHPMHPLOMHQXVDGUDMPDWHULMD
1
HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2
GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3
RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3
URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3
URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3
URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3
URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6
DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6
NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6
XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6
YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6
YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.
RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6
YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7
NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7
NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8
OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8
WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8
VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8
LFLPDPLVOLOLMHHVHUDQHVUFD
9
ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
0
QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1
DHPMHPLOMHQXVDGUDMPDWHULMD
1
HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2
GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3
RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3
URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3
URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3
URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3
URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6
DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6
NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6
XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6
YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6
YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.
RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6
YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7
NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7
NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8
OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8
WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8
VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8
LFLPDPLVOLOLMHHVHUDQHVUFD
9
ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
0
QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1
DHPMHPLOMHQXVDGUDMPDWHULMD
1
HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2
GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3
RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3
URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3
URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3
URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3
URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6
DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6
NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6
XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6
YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6
YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.
RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6
YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7
NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7
NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8
OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8
WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8
VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8
LFLPDPLVOLOLMHHVHUDQHVUFD
9
ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
0
QRJLQHPLVOHQLQDWRGUXJRRVLPQDWRWRGUXJLPLVOHRQMLPD1R
PXGURVWMHNDGDVHVDPRJDVHEHQLRHPQH]DYDUDYD
1
DHPMHPLOMHQXVDGUDMPDWHULMD
1
HSRVWRMDQMHPLOMHQMDLQLYLH]ODQHJRVYDSRJUHQDPLOMHQMDMHU
HYHQWXDOQRQDMRSDVQLMHPPRHSRPRLGDL]QHQDGDVWHNQHSRJXEQXYHLQX
2
GUHLVHPLOMHQMD]QDLREMDYLWLGXKRYQLEDQNURW
3
RVWRMHYDQLMHVWYDULQDRYRPVYLMHWXQHJRQDYHVWLOMXGHQDUD]PLOMDQMH
3
URPLMHQLWLPLOMHQMHPRHELWLQHSRNROHEOMLYLMHQHJRXVWUDMDWLQDVWDURP
3
URPLOMDQMHQDVPRHGRYHVWLGRVSR]QDMHGDQDPUD]XPQHPRHGDWL
SRVOMHGQMLRGJRYRUVYLMHWPLVOLRVWDMHXSDUDGRNVX
3
URVXLYDWLRVREH]QDLULVDWLJURWHVNQHVOLNHRQMLPD
3
URVYMHHQRVW5D]XPQDPXYLMHNSRND]XMHXNRMHPPUDNXLYLPR
6
DPRRQDMNRMLPLVOLGRLYOMDYDVYRMLYRWLYRWPLPRLOD]LRQRJDNRMLQH
PLVOL
6
NODGQRVWXPLOMHQMXVWYDUDSULMDWHOMVWYR
6
XGLWLORJLQRLVXGLWLLVWLQLWRGYLMHVXUD]OLLWHVWYDUL
6
YDNDMHRSHQLWDL]MDYDNDRHNNRMLVHL]GDQDQHNXEDQNX1MHJRYD
YULMHGQRVWRYLVLRWRPHNROLNRLPDSRNULD6YDNRPSULSDGDSUDYRGDLPD
VYRMHPLOMHQMHLGDJDL]UDDYDXWRPSUDYXMHVDGUDQRGDWUDLSULPDL
GDMHLQIRUPDFLMHLLGHMHSRPRXELORNRMHJVUHGVWYDEH]RE]LUDQDJUDQLFH
6
YDWNRLPDSUDYRQDYODVWLWRPLOMHQMHDOLQHPDSUDYRQDWRGDGUXJLPRUDMX
LVWRWDNRPLVOLWL
.
RULVQRMHLPDWLNRMHPLOMHQMHXSULXYL
6
YHWRMHVPRSRVOMHGLFDMHRQRJDWRVPRPLVOLOL
WRGUXJRPRHELWLX]ORPYUHPHQXQHJRGREUDPLVDR
WRMHQDMEUHQDVYLMHWX"0LVDR
7
NRMHSUHYLHNRPRWDQGDVDPPLVOLLEXGHVDPVYRMVXGDFXNODSDVHX
]DEUDQHNDNYHMHVX
7
NRQHHUDVXLYDWLWDMMHIDQDWLNWNRQH]QDUDVXLYDWLWDMMHEXGDODWNRVH
QHRVXXMHUDVXLYDWLWDMMHURE
8
OMXGVNRMMHSULURGLUD]XPQRUD]PLOMDWLDQHUD]XPQRGMHORYDWL
8
WHNLPYUHPHQLPDVXRQLNRMLPLVOHOMXGLGUXJRJDPLOMHQMD
8
VOLMHGPLVDRQHGLMHWHQDVWXSDGXKRYQLVNRUEXW
8
LFLPDPLVOLOLMHHVHUDQHVUFD
9
ROLPROMXGHNRMLJRYRUHRQRWRPLVOH3RGXYMHWRPGDPLVOHLVWRWRLPL
=
DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
o
6YDSRUHHQMDKUDPOMX
p
$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$
NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$
NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$
NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$
NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$
NRUD]XPLQLRYMHNDUD]XPJDYRGL
$
NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$
NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$
NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$
NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$
NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$
NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$
NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$
NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%
LVWUDJODYDMHQDMEROMDGURJD
%
LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%
LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%
ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
o
6YDSRUHHQMDKUDPOMX
p
$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$
NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$
NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$
NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$
NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$
NRUD]XPLQLRYMHNDUD]XPJDYRGL
$
NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$
NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$
NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$
NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$
NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$
NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$
NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$
NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%
LVWUDJODYDMHQDMEROMDGURJD
%
LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%
LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%
ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
=
DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
=
DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
o
6YDSRUHHQMDKUDPOMX
p
$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$
NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$
NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$
NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$
NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$
NRUD]XPLQLRYMHNDUD]XPJDYRGL
$
NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$
NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$
NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$
NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$
NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$
NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$
NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$
NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%
LVWUDJODYDMHQDMEROMDGURJD
%
LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%
LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%
ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
o
6YDSRUHHQMDKUDPOMX
p
$NRGYDRYMHNDRLVWRMVWYDULGRQRVHVXSURWDQVXGPRJXHMHGDVHMHGDQ
RGQMLKYDUD8YMHUHQMHPLMHQMDMXMDNLUD]OR]L6YDUDFLRQDOQDELDNRMD
LVWLQLWRVXGHPRGDPRUDMXQDLVWLQDLQLOLVOLDQSURVXLYDWL
$
NRL]X]PHPRSDWQMHEROHVWNDRSXWRND]MH]GUDYD
$
NRMHVORERGDPRJXQRVWL]ERUDRGDEHULRQRQDMEROMH
$
NRQLMHPRJXHRGEDFLWLRQRWRQHYDOMDWUHEDORELJDEDURGYRMLWLRGRQRJ
WRYDOMD
$
NRSXQRUD]PLOMDXVWDQMXVLLYMHWLXYLHHSRKD
$
NRUD]XPLQLRYMHNDUD]XPJDYRGL
$
NRVDP]DVHEHQHPDULHPXVHQDGDRGGUXJLK"
$
NRVHEU]RSRYMHUDYDSRVWDMHODNRPLVOHQ
$
NRVHRGULHVORERGQRJUD]PLOMDQMD]QDLGDVLREMDYLRGXKRYQL
EDQNURW
$
NRVHULMHPXGUDFSULPLMHQLQDRYMHNDNRMLLYLRGRQRJDWRLPDDGDQH
PLVOLQDRQRWRQHPDRQGDVXVYLRYLPXGUDFL
$
NRVLQHNXGDSR]YDQDHOLWRRWNORQLWLL]UD]LGRDOMHQMHPDQH
SURYLGQRPL]OLNRPGDQHPDYUHPHQDNDRGDJDGUXJLLPDMXRGYLH
3RNXDMSUHGORLWLGUXJRJVXJRYRUQLNDNRMLLPDSRWYRMHPLVNUHQRP
PLOMHQMXEROMDVWDMDOLWDRGWHEH$NRVL]DGRYROMDQVQLLPLPDVYHWRWL
WUHED
$
NRXPRPULMHLWLHOLRQGDRWRPHUD]PLOMDMSRQRL
$
NRXVSLMHPRSURQDLNROLNRGDOHNRPRHUD]XPSURLULWLVYRMYLGRNUXJX
NRMRMMHPMHULVSRVREDQGDGRHGRL]YMHVQRVWLDXNDNYLPVOXDMHYLPDPRH
VDPRVXGLWLLSRJDDWLWDGDHPRPRGDQDXLWLGDVH]DGRYROMLPRRQLPHWR
QDPMHXWRPVWDQMXGRVWXSQR6SR]QDMDQDLKPRJXQRVWLMHVWOLMHNSURWLY
VNHSWLFL]PDLQHDNWLYQRVWL
$
NRHOLVD]QDWLQHWRDSVROXWQRPRUDVHRVORERGLWLWLMHODLSRJOHGDWLX
SUDYXUHDOQRVWGXH
%
LVWUDJODYDMHQDMEROMDGURJD
%
LWLPXGDU]QDLQHVWLGMHWLVH]ERJWRJDWRVHQLWDQH]QDQHERMDWLVHWRJD
GDVHQLWDQH]QDLQHELWLSRQRVDQ]ERJWRJDWRVHQLWDQH]QD
%
LWLVSUHPDQMHSXQR]QDWLHNDWLMHYLHDOLWHNLVNRULVWLWLSUDYLWUHQXWDNMH
VYH
%
ODJRRYMHNXNRMLMHVWHNDRPXGURVWRRYMHNXNRMLMH]DGRELRUD]ERULWRVW
MHUEROMHMHQMXVWMHLQHJRVUHEUR
=
DYHOLNHPLVOLWUHEDELWLKHURMLLGHDOLVW
%
ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%
ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%
ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%
ROMHMHQHSULMDWHOMGREURJD
%
ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%
ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%
ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%
ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%
ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%
XGLVDPRVWDODQXRFMHQMLYDQMX
%
XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%
XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'
DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'
DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'
RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'
R]YROLVHELSRQHNXHNVFHQWULQRVW
'
UXLVHVPXGULPLSRVWDWHPXGDU
*
GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*
UDQHSRND]XMXNDNDYMHNRULMHQ
*
UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,
WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,
LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,
PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
,
PDPRVDPRRQRWRQHGULPR
*
GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*
UDQHSRND]XMXNDNDYMHNRULMHQ
*
UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,
WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,
LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,
PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
,
PDPRVDPRRQRWRQHGULPR
%
ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%
ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%
ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%
ROMHMHQHSULMDWHOMGREURJD
%
ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%
ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%
ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%
ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%
ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%
XGLVDPRVWDODQXRFMHQMLYDQMX
%
XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%
XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'
DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'
DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'
RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'
R]YROLVHELSRQHNXHNVFHQWULQRVW
'
UXLVHVPXGULPLSRVWDWHPXGDU
%
ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%
ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%
ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%
ROMHMHQHSULMDWHOMGREURJD
%
ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%
ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%
ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%
ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%
ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%
XGLVDPRVWDODQXRFMHQMLYDQMX
%
XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%
XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'
DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'
DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'
RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'
R]YROLVHELSRQHNXHNVFHQWULQRVW
'
UXLVHVPXGULPLSRVWDWHPXGDU
*
GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*
UDQHSRND]XMXNDNDYMHNRULMHQ
*
UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,
WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,
LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,
PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
,
PDPRVDPRRQRWRQHGULPR
*
GMHMHUD]XPDODNRMHGRLGRVSRUD]XPD
*
UDQHSRND]XMXNDNDYMHNRULMHQ
*
UNLVWRLFLVXVPDWUDOLGDVYLPDYODGDORJRVVYMHWVNLXPVWYDUDODNDYDWUD
,
WRXPUD]XPQLKQHYLGLWRWXVYRMRM]DRVWDORVWLYLGHGMHMDXOD
,
LUDQRQDVSDYDQMHLUDQRXVWDMDWLLQL]GUDYLPERJDWLPLSDPHWQLP
,
PDMVUDQRVWLVOXLWLVHYODVWLWLPUD]XPRP
,
PDPRVDPRRQRWRQHGULPR
%
ODJRRYMHNXNRMLUD]PLOMDRPXGURVWLLXPXMHUD]ERULWRNRMLXVUFXVYRMHP
SURXDYDQMH]LQHSXWRYHLSRVYHXMHVHXQMH]LQHWDMQH
%
ROMHMHELWLEHVSRVOHQQHJRUDGLWLQHNRULVQHSRVORYH
%
ROMHMHELWLXJODVWRQHWRQHJRRNUXJORQLWD%ROMHMHPDORUD]XPMHWLQHJR
UD]XPMHWLNULYR
%
ROMHMHQHSULMDWHOMGREURJD
%
ROMHMHRLPDYLGMHWLQHJRGXKRPOXWDWL
%
ROMHMHSRNOL]QXWLVHQDFHVWLQHJRQDMH]LNX
%
ROMHMHVOXDWLXNRUPXGUDRYMHNDQHJRVOXDWLKYDORVSMHYOXDND
%
ROMHMHWRUDQLMHVSR]QDWLNROLNRVPRQHSRWUHEQLQDRYRPHVYLMHWX
%
ROMHMHLYMHWLPDNDULMHGDQGDQNDRODYQHJRVWRWLQXJRGLQDNDRRYFD
%
XGLVDPRVWDODQXRFMHQMLYDQMX
%
XGLVDHWDOLYRGLUDXQDGRNQDVWRMLGDEXGHVDHWGDQHSRVWDMH
QHMDVDQ
%
XGLXYMHUOMLY1DMEROMHHQHNRJDSULGRELWL]DWYRMQDXPDNRJDXYMHUL
GDJDMHEDRQ]DPLVOLRLGDMHRQWDNRUHLQMHJRYDXWRU
HVWRMHNRULVQLMHSR]QDYDWLPQRJHQHJRPQRJR]QDWL
HVWRMHQHVQRVDQRYMHNNRMLMHXYLMHNSDPHWDQ
HVWRWLNRULVWLSRJUHQRQDJDDQMHQHJRXRSHQLNDNYRQDJDDQMH
'
DOLMHQDDSDPHW]DLVWDQHMDVQDIRUPXODVNULYHQRJVPLVOD"
'
DUD]XPGROD]LWHNVJRGLQDPDQHXYLDVHSULMHQHJROLGRXLUD]XPL
JRGLQH
'
RELOLELVPRSXQRYLHNDGDELVHSULND]LYDOLRQDNYLPDNDNYLMHVPRQHJR
NRGSRNXDMDGDL]JOHGDPRRQDNYLPDNDNYLQLVPR
'
R]YROLVHELSRQHNXHNVFHQWULQRVW
'
UXLVHVPXGULPLSRVWDWHPXGDU
HGQDMHSDPHWGREUDDGYLMHVXEROMH
.
DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.
DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.
DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.
DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.
DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.
DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.
DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.
RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.
ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/
XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0
QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0
QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0
QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0
RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0
R]DNLQLRYMHNDVYHRVWDORVXWULFH
0
R]DNUDGLEROMHDNRJDXNOMXL
0
RHMHUPRUD
0
XGDUMHRYMHNVPLUHQ
0
XGUDFQLWDQHWYUGLWRQHELGRND]DR
0
XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0
XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0
XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0
XGUDFVYHVYRMHVDVRERPQRVL
0
XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0
XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0
XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
HGQDMHSDPHWGREUDDGYLMHVXEROMH
.
DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.
DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.
DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.
DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.
DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.
DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.
DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.
RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.
ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/
XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0
QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0
QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0
QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0
RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0
R]DNLQLRYMHNDVYHRVWDORVXWULFH
0
R]DNUDGLEROMHDNRJDXNOMXL
0
RHMHUPRUD
0
XGDUMHRYMHNVPLUHQ
0
XGUDFQLWDQHWYUGLWRQHELGRND]DR
0
XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0
XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0
XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0
XGUDFVYHVYRMHVDVRERPQRVL
0
XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0
XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0
XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
HGQDMHSDPHWGREUDDGYLMHVXEROMH
.
DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.
DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.
DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.
DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.
DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.
DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.
DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.
RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.
ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/
XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0
QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0
QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0
QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0
RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0
R]DNLQLRYMHNDVYHRVWDORVXWULFH
0
R]DNUDGLEROMHDNRJDXNOMXL
0
RHMHUPRUD
0
XGDUMHRYMHNVPLUHQ
0
XGUDFQLWDQHWYUGLWRQHELGRND]DR
0
XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0
XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0
XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0
XGUDFVYHVYRMHVDVRERPQRVL
0
XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0
XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0
XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
HGQDMHSDPHWGREUDDGYLMHVXEROMH
.
DGXMHPXGUXULMHSRKYDOLMHLGRGDMGUXJX
.
DGVLPHXEH]XPQLFLPDSD]LQDYULMHPHDVOMXGLPDPXGULPERUDYL
EH]VWUDKD
.
DGDVHSRMDYL]DLVWDYHOLNLXPQHGYRMEHQRJDPRHPRSUHSR]QDWLSRWRPX
WRVHVYHEXGDOHXGUXXMXSURWLYQMHJD
.
DNRELPRJOLYROMHWLOHSWLUDPRUDPRYROMHWLLQHNROLNRJXVMHQLFD
.
DNRELVHXLQLORPRJXHWUHEDXYLMHNQDQRYRSRNXDYDWLQHPRJXH
.
DNRELVHEHPRJOLSRVWDYLOLXSUDYLSRORDMGUXJHPRUDPRRVWDYLWLXVMHQL
.
DPRELVPRGRVSMHOLNDGDELVYLUHNOLNDPRELVPRGRVSMHOLDQLWNRQHEL
RWLDRSRJOHGDWLNDPRELVPRGRVSMHOLDNRELVPRNUHQXOL
.
RJD%RJKRHXQLWLWLRGX]PHPXSDPHW
.
ROLNRPRUDELWLPXGDUGDELXYLMHNELRGREDU"
/
XNSRND]XMHVYRMXVQDJXWHNNDGDVHVDYLQH/MXGVNLMHUD]XPSRSXW
QHUDYQD]UFDOD]D]UDNHVWYDULNRMHVYRMXSULURGXPLMHDVSULURGRPVWYDULSD
LKLVNULYOMXMHLNYDUL
0
QRJLVXSR]YDQLDOLVDPRQHNLRGDEUDQL
0
QRJRMHODNHELWLPXGDU]DGUXJHQHJR]DVHEH
0
QRJRPXGURVWLPQRJRMDGDWRYLH]QDQMDWRYLHEROL
0
RJOLELVPRQDLL]OD]DNRLPSRNDHPRYUDWD
0
R]DNLQLRYMHNDVYHRVWDORVXWULFH
0
R]DNUDGLEROMHDNRJDXNOMXL
0
RHMHUPRUD
0
XGDUMHRYMHNVPLUHQ
0
XGUDFQLWDQHWYUGLWRQHELGRND]DR
0
XGUDFRQRWRKRHWUDLXVHEL3URVWRYMHNWRWUDLXGUXJLPD
0
XGUDFVHPRHELWLVDPRSRGXYMHWRPGDVHLYLXVYLMHWXSXQRPEXGDOD
0
XGUDFVHQHPRHUDVSR]QDWLSRPDOLPVWYDULPDDOLMHVSRVREDQSRGX]LPDWL
YHOLNHSRGXKYDWH=DMHGQRVWDYQRJRYMHNYULMHGLREUQXWR
0
XGUDFVYHVYRMHVDVRERPQRVL
0
XGUDF]QDDOLQHGDELEULOMLUDR,PDVDPRSRWRYDQMHDOLQHDURJDQFLMX
0
XGUDFLYLMHGQRVWDYQRLSULPMHUMHPQRJLPD2QQHHOLVDPVMDWL]DWR
ELYDSURVYLMHWOMHQ
0
XGUDFLL]PLOMDMXQRYHPLVOLEXGDOHLKUDVSURVWUDQMXMX
0
XGUDFLWDMHVYRMHSRUD]H
0
XGUDFXVXRLXJODYLDEH]XPQLNOXWDXWDPL
0
XGULOMXGLQHJRYRUHVYHWRPLVOHDOLPLVOHVYHWRJRYRUH
0
XGURQHSRYMHUHQMHMHRWURXPQRVWQRUPDOQLKOMXGL
0
XGURPHYLHNRULVWHQHSULMDWHOMLQHJROXGRPHSULMDWHOML
0
XGURVWMHNLLVNXVWYD
0
XGURVWMHPDMNDVYLKSOHPHQLWLKYMHWLQD0XGURVWMHVMDMQDLRQDQHWDPQL
-HGQDMHDPRHVYHVYHREQDYOMDWRMHERJDWLMHRGPXGURVWLNRMDVYH
VWYDUD"$NROLWNRH]QH]DYHLP]QDQMHPRQSR]QDMHSURORVWLSURULH
EXGXQRVW
0
XGURVWMHXYLMHNMHGQRVWDYQDDOLMHGQRVWDYQRVWLQLVHQLMHXYLMHNPMHUD
NRMDELEH]RVWDWNDLODXVORHQLQD]LYQLNVYLMHWD
0
XGURVWQHXOD]LXGXXRSDNX
0
XGURVWQLMHVDVYLPVLJXUQRVDPRVWYDULVNXVWYDNRMHVPRVWHNOL.DGEL
WRPHELORWDNRRQGDELELOLPXGULVDPRVWDULOMXGLLVYLMHWNRMLVWDULELREL
GDQDVPRGDPXGULMLQRWRXVWYDULMHVW
0
XGURVWRGJDMDVLQRYHVYRMH
0
XGURVWLYRWDXYLMHNMHGXEOMDLYHDRGOMXGVNHPXGURVWL
1
DMEROMHMHSRGQRVLWLWRVHQHPRHSRSUDYLWL
1
DMEROMH]DWYRUHQDYUDWDVXRQDVXRQDNRMDVHPRJXRVWDYLWLRWYRUHQLPD
1
DMQHVQRVQLMHMHNDGMHMHGQRVWUDQLOLGRVDGDQRYMHNXSUDYX
1
DMWHDJLPQDVWLNDYMHEDMHYXLVDPRJDVHEH]DQRV
1
DMYLHWUHEDWUDLWLRQRWRHYDOMDWLXYLMHN]DGUDWL
1
DVWRMLSURPDWUDWLVWYDULRLPDGUXJLK
1
DXLJGMHMHPXGURVWJGMHMHVQDJDJGMHMHUD]ERULWRVWLXHPXMH
GXJRYMHQRVWLLYRWLJGMHMHVYMHWORVWSRLQMHLPLU
1
HGR]YROLGDWHVMDM]DVOLMHSL-HOLELVHULNDGDSURL]YHRNROMNX"
1
HPRHVHQLNRJDSUHWHLWDNRGDVHVWDQHXQMHJRYHVWRSH
1
LMHLVWLQDGDMHQDMNUDDFUWDXYLMHNUDYQD
1
LMHVUFHYHUD]XPVXGDFLVWLQL
1
LWDQHEROLWDNRNDRSURSDODRHNLYDQMDDOLLQLWDGUXJRQHPRHWDNR
VQDQRSRWDNQXWL]DUD]PLOMDQMHVSRVREDQXP
1
LWNRRGVPUWQLNDQLMHXVYDNRGREDSDPHWDQ
1
LWNRVHQLMHQDXHQURGLR
0
XGUDFLWDMHVYRMHSRUD]H
0
XGUDFXVXRLXJODYLDEH]XPQLNOXWDXWDPL
0
XGULOMXGLQHJRYRUHVYHWRPLVOHDOLPLVOHVYHWRJRYRUH
0
XGURQHSRYMHUHQMHMHRWURXPQRVWQRUPDOQLKOMXGL
0
XGURPHYLHNRULVWHQHSULMDWHOMLQHJROXGRPHSULMDWHOML
0
XGURVWMHNLLVNXVWYD
0
XGURVWMHPDMNDVYLKSOHPHQLWLKYMHWLQD0XGURVWMHVMDMQDLRQDQHWDPQL
-HGQDMHDPRHVYHVYHREQDYOMDWRMHERJDWLMHRGPXGURVWLNRMDVYH
VWYDUD"$NROLWNRH]QH]DYHLP]QDQMHPRQSR]QDMHSURORVWLSURULH
EXGXQRVW
0
XGURVWMHXYLMHNMHGQRVWDYQDDOLMHGQRVWDYQRVWLQLVHQLMHXYLMHNPMHUD
NRMDELEH]RVWDWNDLODXVORHQLQD]LYQLNVYLMHWD
0
XGURVWQHXOD]LXGXXRSDNX
0
XGURVWQLMHVDVYLPVLJXUQRVDPRVWYDULVNXVWYDNRMHVPRVWHNOL.DGEL
WRPHELORWDNRRQGDELELOLPXGULVDPRVWDULOMXGLLVYLMHWNRMLVWDULELREL
GDQDVPRGDPXGULMLQRWRXVWYDULMHVW
0
XGURVWRGJDMDVLQRYHVYRMH
0
XGURVWLYRWDXYLMHNMHGXEOMDLYHDRGOMXGVNHPXGURVWL
1
DMEROMHMHSRGQRVLWLWRVHQHPRHSRSUDYLWL
1
DMEROMH]DWYRUHQDYUDWDVXRQDVXRQDNRMDVHPRJXRVWDYLWLRWYRUHQLPD
1
DMQHVQRVQLMHMHNDGMHMHGQRVWUDQLOLGRVDGDQRYMHNXSUDYX
1
DMWHDJLPQDVWLNDYMHEDMHYXLVDPRJDVHEH]DQRV
1
DMYLHWUHEDWUDLWLRQRWRHYDOMDWLXYLMHN]DGUDWL
1
DVWRMLSURPDWUDWLVWYDULRLPDGUXJLK
1
DXLJGMHMHPXGURVWJGMHMHVQDJDJGMHMHUD]ERULWRVWLXHPXMH
GXJRYMHQRVWLLYRWLJGMHMHVYMHWORVWSRLQMHLPLU
1
HGR]YROLGDWHVMDM]DVOLMHSL-HOLELVHULNDGDSURL]YHRNROMNX"
1
HPRHVHQLNRJDSUHWHLWDNRGDVHVWDQHXQMHJRYHVWRSH
1
LMHLVWLQDGDMHQDMNUDDFUWDXYLMHNUDYQD
1
LMHVUFHYHUD]XPVXGDFLVWLQL
1
LWDQHEROLWDNRNDRSURSDODRHNLYDQMDDOLLQLWDGUXJRQHPRHWDNR
VQDQRSRWDNQXWL]DUD]PLOMDQMHVSRVREDQXP
1
LWNRRGVPUWQLNDQLMHXVYDNRGREDSDPHWDQ
1
LWNRVHQLMHQDXHQURGLR
0
XGUDFLWDMHVYRMHSRUD]H
0
XGUDFXVXRLXJODYLDEH]XPQLNOXWDXWDPL
0
XGULOMXGLQHJRYRUHVYHWRPLVOHDOLPLVOHVYHWRJRYRUH
0
XGURQHSRYMHUHQMHMHRWURXPQRVWQRUPDOQLKOMXGL
0
XGURPHYLHNRULVWHQHSULMDWHOMLQHJROXGRPHSULMDWHOML
0
XGURVWMHNLLVNXVWYD
0
XGURVWMHPDMNDVYLKSOHPHQLWLKYMHWLQD0XGURVWMHVMDMQDLRQDQHWDPQL
-HGQDMHDPRHVYHVYHREQDYOMDWRMHERJDWLMHRGPXGURVWLNRMDVYH
VWYDUD"$NROLWNRH]QH]DYHLP]QDQMHPRQSR]QDMHSURORVWLSURULH
EXGXQRVW
0
XGURVWMHXYLMHNMHGQRVWDYQDDOLMHGQRVWDYQRVWLQLVHQLMHXYLMHNPMHUD
NRMDELEH]RVWDWNDLODXVORHQLQD]LYQLNVYLMHWD
0
XGURVWQHXOD]LXGXXRSDNX
0
XGURVWQLMHVDVYLPVLJXUQRVDPRVWYDULVNXVWYDNRMHVPRVWHNOL.DGEL
WRPHELORWDNRRQGDELELOLPXGULVDPRVWDULOMXGLLVYLMHWNRMLVWDULELREL
GDQDVPRGDPXGULMLQRWRXVWYDULMHVW
0
XGURVWRGJDMDVLQRYHVYRMH
0
XGURVWLYRWDXYLMHNMHGXEOMDLYHDRGOMXGVNHPXGURVWL
1
DMEROMHMHSRGQRVLWLWRVHQHPRHSRSUDYLWL
1
DMEROMH]DWYRUHQDYUDWDVXRQDVXRQDNRMDVHPRJXRVWDYLWLRWYRUHQLPD
1
DMQHVQRVQLMHMHNDGMHMHGQRVWUDQLOLGRVDGDQRYMHNXSUDYX
1
DMWHDJLPQDVWLNDYMHEDMHYXLVDPRJDVHEH]DQRV
1
DMYLHWUHEDWUDLWLRQRWRHYDOMDWLXYLMHN]DGUDWL
1
DVWRMLSURPDWUDWLVWYDULRLPDGUXJLK
1
DXLJGMHMHPXGURVWJGMHMHVQDJDJGMHMHUD]ERULWRVWLXHPXMH
GXJRYMHQRVWLLYRWLJGMHMHVYMHWORVWSRLQMHLPLU
1
HGR]YROLGDWHVMDM]DVOLMHSL-HOLELVHULNDGDSURL]YHRNROMNX"
1
HPRHVHQLNRJDSUHWHLWDNRGDVHVWDQHXQMHJRYHVWRSH
1
LMHLVWLQDGDMHQDMNUDDFUWDXYLMHNUDYQD
1
LMHVUFHYHUD]XPVXGDFLVWLQL
1
LWDQHEROLWDNRNDRSURSDODRHNLYDQMDDOLLQLWDGUXJRQHPRHWDNR
VQDQRSRWDNQXWL]DUD]PLOMDQMHVSRVREDQXP
1
LWNRRGVPUWQLNDQLMHXVYDNRGREDSDPHWDQ
1
LWNRVHQLMHQDXHQURGLR
0
XGUDFLWDMHVYRMHSRUD]H
0
XGUDFXVXRLXJODYLDEH]XPQLNOXWDXWDPL
0
XGULOMXGLQHJRYRUHVYHWRPLVOHDOLPLVOHVYHWRJRYRUH
0
XGURQHSRYMHUHQMHMHRWURXPQRVWQRUPDOQLKOMXGL
0
XGURPHYLHNRULVWHQHSULMDWHOMLQHJROXGRPHSULMDWHOML
0
XGURVWMHNLLVNXVWYD
0
XGURVWMHPDMNDVYLKSOHPHQLWLKYMHWLQD0XGURVWMHVMDMQDLRQDQHWDPQL
-HGQDMHDPRHVYHVYHREQDYOMDWRMHERJDWLMHRGPXGURVWLNRMDVYH
VWYDUD"$NROLWNRH]QH]DYHLP]QDQMHPRQSR]QDMHSURORVWLSURULH
EXGXQRVW
0
XGURVWMHXYLMHNMHGQRVWDYQDDOLMHGQRVWDYQRVWLQLVHQLMHXYLMHNPMHUD
NRMDELEH]RVWDWNDLODXVORHQLQD]LYQLNVYLMHWD
0
XGURVWQHXOD]LXGXXRSDNX
0
XGURVWQLMHVDVYLPVLJXUQRVDPRVWYDULVNXVWYDNRMHVPRVWHNOL.DGEL
WRPHELORWDNRRQGDELELOLPXGULVDPRVWDULOMXGLLVYLMHWNRMLVWDULELREL
GDQDVPRGDPXGULMLQRWRXVWYDULMHVW
0
XGURVWRGJDMDVLQRYHVYRMH
0
XGURVWLYRWDXYLMHNMHGXEOMDLYHDRGOMXGVNHPXGURVWL
1
DMEROMHMHSRGQRVLWLWRVHQHPRHSRSUDYLWL
1
DMEROMH]DWYRUHQDYUDWDVXRQDVXRQDNRMDVHPRJXRVWDYLWLRWYRUHQLPD
1
DMQHVQRVQLMHMHNDGMHMHGQRVWUDQLOLGRVDGDQRYMHNXSUDYX
1
DMWHDJLPQDVWLNDYMHEDMHYXLVDPRJDVHEH]DQRV
1
DMYLHWUHEDWUDLWLRQRWRHYDOMDWLXYLMHN]DGUDWL
1
DVWRMLSURPDWUDWLVWYDULRLPDGUXJLK
1
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7
ULSXWDYRGHGRPXGURVWLUD]PLOMDQMHRQRMHQDMSOHPHQLWLMHRGJRMRQMH
QDMODNLLLVNXVWYRRQRMHQDMQHXJRGQLMH
7
ULSXWVHOLWLLVWRMHNDRMHGDQSXWL]JXELWLVYHXSRDUX
8
RYMHNXREGDUHQRPUD]XPRPUD]YLMDVHPLVDRQDLJUDSRWDNQXWD
]QDWLHOMRP
7
YRMDSDPHWQLMHXJRGLQDPDQHJRXJODYL3DPHWQRPHMHFLMHOLVYLMHW
GRPRYLQD1LWDQDVYLMHWXQLMHWDNRGREURUDVSRUHHQRNDRUD]XPMHU
VYDWNRPLVOLGDJDLPDGRYROMQR
LYRWQDPXGURVW]QDLVYHVWYDULVPDWUDWLWRMHPRJXHELWQLMLPDDOL
QLMHGQXSRWSXQRR]ELOMQRVKYDDWL
p
$SVXUGVHUDDL]VXHOMDYDQMDOMXGVNRJSR]LYDLEH]XPQHWLLQHVYLMHWD
$SVXUG]DYLVLNROLNRRGRYMHNDWROLNRLRGVYLMHWDLOLXQMLKRYRM]DMHGQLNRM
SULVXWQRVWL
$
SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%
LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%
XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%
XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'
DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'
RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'
YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'
YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*
GMHQHPDODLGYRMEHQDMHLLVWLQD
*
OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*
OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*
OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*
OXSDQYMHUXMHVYDNRMULMHL
*
OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*
OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*
OXSRPHQLERJQHPRHSRPRL
*
OXSRVWMHGDUSULURGH
*
OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
$
SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%
LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%
XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%
XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'
DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'
RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'
YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'
YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*
GMHQHPDODLGYRMEHQDMHLLVWLQD
*
OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*
OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*
OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*
OXSDQYMHUXMHVYDNRMULMHL
*
OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*
OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*
OXSRPHQLERJQHPRHSRPRL
*
OXSRVWMHGDUSULURGH
*
OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
$
SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%
LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%
XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%
XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'
DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'
RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'
YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'
YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*
GMHQHPDODLGYRMEHQDMHLLVWLQD
*
OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*
OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*
OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*
OXSDQYMHUXMHVYDNRMULMHL
*
OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*
OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*
OXSRPHQLERJQHPRHSRPRL
*
OXSRVWMHGDUSULURGH
*
OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
$
SVXUGQRVWMHVWUDVWQDMEROQLMDRGVYLK$OL]QDWLGDOLVHPRHLYMHWLVD
VYRMLPVWUDVWLPD]QDWLGDOLVHPRHSULKYDWLWLQMLKRYXQXWDUQML]DNRQDWDMMH
VSDOLWLVUFHNRMHXLVWRYULMHPHRQHYHOLDMXHYRFLMHORJSLWDQMD
%
LODGDNOHOMXGVNDJOXSRVWERMHGMHORLOLQHRQDVHJXELXVYRPHGMHORYDQMX
2GMHGQHJOXSRVWLGRGUXJHSXWHVWRWUDMHVWROMHLPDNDRVYMHWORVWSRJDVOH
]YLMH]GHJOXSRVWMRQLMHSURSXVWLODGDQHGRSXWXMHQDNUDMVYRJDRGUHHQMD
3RVODQVWYRMHJOXSRVWSRVYRMSULOLFLVYHPLUVNR*OXSRVWMHVDPDXVHEH
]DOMXEOMHQDLQMHQRMHVDPROMXEOMHEH]JUDQLQR*OXSRVWMH]DRJUQXOD
GRVWRMDQVWYRPLSR]LYLPD]YDQMLPDLLQRYLPD
%
XGDODPDQLMHXLWHOMULMHQHJRQHVUHD
%
XGDOHLSDPHWQLMHGQDNRVXQHRSDVQL1DMRSDVQLMLVXSROXOXGLLSROXPXGUL
DNLDNRSHGHVHWPLOLMXQDOMXGLNDHQHWRJOXSRRQRLSDNRVWDMHJOXSRVW
'
DMHRYMHDQVWYRRGYDMNDGDELORUD]XPQRLPXGURSRYLMHVWQHELELODGXJD
NURQLNDJOXSRVWLL]ORLQD1HVWDQHPROLVYLXRSHPQXNOHDUQRPUD]DUDQMX
QHHWRELWL]ERJWRJDWRRYMHNQLMHELRVSRVREDQSRVWDWLOMXGVNLPLOLWRMH
QDVOMHGQR]DRELWHWR]ERJWRJDWRJDMHMHGQRGXQRVWJOXSRVWLVSULMHLODGD
YLGLVWYDUQRVWLGMHOXMHQDWHPHOMXLVWLQH
'
RNOHHPRUD]ERMQLFLPDUD]YH]LYDWLVDQGDOH1DLVXHSRYLEH]
SHUVSHNWLYH-DQHVSDGDPPHXRQHNRMHVXQDYLQXOLVOLMHSDVQDJDJOXSRVWL
WRMHPDJQHWVNDVQDJDPDVRYQRJ]DPUDHQMDSDPHWL6DGDVHXNODQMDWL
RGJRYRUQRVWLQLMHGRVWRMQRRYMHNDQLSUHGYODVWLWRPVDYMHVWL
'
YLMHVXVWYDULEHVNRQDQHVYHPLULOMXGVNDJOXSRVWDOLWRVHVYHPLUDWLH
QLVDPEDSRVYHVLJXUDQ
'
YRUVNHOXGHVXRGXYLMHNVMHGLOHXSRGQRMXSULMHVWROMD=DWRVXSUYHPRJOH
YLGMHWLNDGDVHSULMHVWROMHSRHORNOLPDWL
*
GMHQHPDODLGYRMEHQDMHLLVWLQD
*
OXSRYMHNPLVOLGDMHPXGDUPXGDURYMHN]QDGDMHJOXS
*
OXSDFLEDWLQHOXGRVWDPXGUHRYMHQDYD]QDQMH
*
OXSDQQLMHVSUHPDQQDSURPMHQH]DQMHJDMHVYLMHWWDNDYNDNDYMHVWLQH
WUHEDJDPLMHQMDWL
*
OXSDQYMHUXMHVYDNRMULMHL
*
OXSHPLVOLLPDVYDWNRDOLLKPXGUDFSUHXXMH
*
OXSLXVWUDQRM]HPOMLSRVMHXMXPX]HMHPXGULJRVWLRQLFH,REUDWQR
*
OXSRPHQLERJQHPRHSRPRL
*
OXSRVWMHGDUSULURGH
*
OXSRVWMHQDMXGQLMDRGVYLKEROHVWL%ROHVQLN]ERJQMHQLNDGDQHSDWL$OL
]DWRSDWHGUXJL
*
OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*
OXSRVWMHYMHQD
*
OXSRVWLSULSDGDLFMHSLGODWYR
*
OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,
ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,
EXGDODUDGLSRVYRPXYMHUHQMX
,
VPLMHKRGPXGUDFDLQLOXDND
,
]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.
DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.
ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.
RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/
DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/
XGRVWQHPDLVSULNH
/
XDNRGPDKRGDMHVYRMELMHV
/
XDNDQHSLWDM]DVDYMHW
/
MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/
MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/
MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0
RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
*
OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*
OXSRVWMHYMHQD
*
OXSRVWLSULSDGDLFMHSLGODWYR
*
OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,
ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,
EXGDODUDGLSRVYRPXYMHUHQMX
,
VPLMHKRGPXGUDFDLQLOXDND
,
]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.
DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.
ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.
RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/
DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/
XGRVWQHPDLVSULNH
/
XDNRGPDKRGDMHVYRMELMHV
/
XDNDQHSLWDM]DVDYMHW
/
MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/
MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/
MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0
RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
*
OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*
OXSRVWMHYMHQD
*
OXSRVWLSULSDGDLFMHSLGODWYR
*
OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,
ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,
EXGDODUDGLSRVYRPXYMHUHQMX
,
VPLMHKRGPXGUDFDLQLOXDND
,
]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.
DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.
ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.
RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/
DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/
XGRVWQHPDLVSULNH
/
XDNRGPDKRGDMHVYRMELMHV
/
XDNDQHSLWDM]DVDYMHW
/
MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/
MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/
MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0
RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
*
OXSRVWMHVYHPLUVNDVLODRQDMHMHGLQDNRMDSRVWRMLSRG]YLMH]GDPDRQDLK
SRNUHHL]DWRSULURGDQHPDLQHPRHLPDWLSODQD-HUNDGELWDJOXSRVWELOD
QDVWDODSRSODQXRQGDQLWDQHELELORVOXDMQRDNRQDRYRPVYLMHWXQLWD
QLMHVOXDMQRRQGDVYHVWRMLXX]URQRMYH]L
*
OXSRVWMHYMHQD
*
OXSRVWLSULSDGDLFMHSLGODWYR
*
OXSRVWLVXQDMEROMLWHPHOM]DEXGXXPXGURVW*RGLQDPDVDPUD]PLOMDRR
JOXSRVWLOMXGVNRMRVMHDMXLPXWQRNDNRL]UD]QLKOMXGVNLKSRVWXSDNDL]ELMD
XGQDPUDQDXQXWUDQMDVQDJDNRMDOMXGHVPHWDVYDNHNUHWQMHNRMDOMXGLPD
QLNDNRQHGDSRLYHSRWSXQRLQHSRVUHGQRMHGQDRSDVQDVQDJD]DSUDYRNRMD
OMXGHWUXMHLUDVWYDUDMDVDPWXVYDNRGQHYQXSRMDYXOMXGVNHJOXSRVWLWXPDLR
NDRSULURGQXVWYDU2VRYLRVHRYMHNQDVWUDQMHQRJHSURKRGDRMHNDR
GYRQRDFDJOXSRVWVHYXH]DQMLPNDRVMHQND*OXSRVWMHVHVWUDPUDND
JOXSRVWELKWMHODGDGYRQRFDSRQRYQRYUDWLQMHJRYLPHWYHURQRQLP
URDFLPDXSULURGLJOXSRVWQHGDRYMHNXGDRWSXWXMHQD]YLMH]GHNDRWR
PXQLVLODWHDQHGDOHWL
,
ERJRYLVXYRGLOLELWNHVDEXGDODPDX]DOXGQR
,
EXGDODUDGLSRVYRPXYMHUHQMX
,
VPLMHKRGPXGUDFDLQLOXDND
,
]JOXSDQDQHPRHSURJRYRULWLGRVWRMDQVWYR
RQLWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
.
DGJOXSRVWSRLYDQDGREULPQDPMHUDPDWDG]DEOXGDGDMHYHHPEURMX
OMXGLGDRGQMHLYLQHJRWRRGQMHVWUDGD
.
ROLNRJRGQHWNRELRSDPHWDQHVWRLSDNQLMHGRYROMQRSDPHWDQGDVKYDWL
JOXSRJ
.
RJDVUHDHOLXQLWLWLXLQLJDOXGLP
/
DNRMHUD]DEUDWLGDVHSUHPDJOXSDFLPDLOXDFLPDPRHSRND]LUD]ERULWRVW
VDPRQDMHGDQQDLQGDVHVQMLPDQHUD]JRYDUD
/
XGRVWQHPDLVSULNH
/
XDNRGPDKRGDMHVYRMELMHV
/
XDNDQHSLWDM]DVDYMHW
/
MXGHWUHEDYROMHWLMHUVXYLHJOXSLQHJR]OL
/
MXGLVHQDMRLWLMHUD]OLNXMXSRWRPHWRQHUD]XPQLXYLMHNQDQRYRSRLQH
LVWXJOXSRVWDSDPHWQLXYLMHNQRYH
/
MXGVNDMHJOXSRVWPUDQDVQDJDSRGQDPD
0
RJXHGUDWLEXGDORPVYHOMXGHQHNRYULMHPHLQHNHOMXGHLWDYRYULMHPH
DOLMHQHPRJXHGUDWLEXGDORPVYHOMXGHLWDYRYULMHPH
1
DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1
DGXWRVWLQLRYMHNDOXGLP
1
DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1
DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1
DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1
DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1
DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1
DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1
HSRQL]XMVHSUHGEXGDORP
1
HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1
HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1
HRJUDQLHQMHEURMOXDND
1
H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1
LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1
LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1
LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2
EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2
QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2
QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3
DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3
RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3
UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3
UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
6
DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
1
DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1
DGXWRVWLQLRYMHNDOXGLP
1
DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1
DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1
DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1
DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1
DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1
DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1
HSRQL]XMVHSUHGEXGDORP
1
HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1
HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1
HRJUDQLHQMHEURMOXDND
1
H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1
LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1
LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1
LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2
EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2
QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2
QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3
DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3
RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3
UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3
UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
6
DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
1
DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1
DGXWRVWLQLRYMHNDOXGLP
1
DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1
DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1
DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1
DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1
DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1
DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1
HSRQL]XMVHSUHGEXGDORP
1
HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1
HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1
HRJUDQLHQMHEURMOXDND
1
H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1
LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1
LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1
LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2
EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2
QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2
QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3
DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3
RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3
UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3
UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
6
DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
1
DJOXSRVWLPDVWRMLVYLMHWLEH]QMLKVHPRGDQHELQLWDGHVLOR0L]QDPR
WR]QDPR
1
DGXWRVWLQLRYMHNDOXGLP
1
DJDRRYMHNLQLOXGRVWLDUD]ERULWLKSRGQRVL
1
DMILOR]RIVNLMDMHVWUDQDSRYLMHVWLXWRPHWRQDVXSR]QDMHVOMXGVNRP
JOXSRX
1
DMQHVQRVQLMHRVREHVXOMXGLNRMLPLVOHGDVXJHQLMDOQLLHQHNRMHVHEL
XPLOMDMXGDVXQHRGROMLYH
1
DMRSDVQLMDMHJOXSRVWNRMDQLMHRGUD]QHREUD]RYDQMDYHREUD]RYDQMD
1
DMWHHMHRYMHNXXUD]JRYRUXVJOXSDQLPD*OXSDQLQHHSRMPLWLGDMHVWYDU
R]ELOMQD*OXSDQLQDVGDNDNRQHPRJXSUDWLWLXPLVOLPD
1
DSUDYLVLVWHPNRMLLEXGDODPRHNRULVWLWLSDHJDQHVDPREXGDODL
KWMHWLNRULVWLWL
1
HSRQL]XMVHSUHGEXGDORP
1
HNLVHOMXGLYLHWUXGHVNULWLVYRMXSDPHWQHJRVYRMXJOXSRVW
1
HPRJXHMHELORWRXLQLWLRWSRUQLPDQDEXGDOHMHUVXEXGDOHWDNR
LQYHQWLYQH
1
HRJUDQLHQMHEURMOXDND
1
H]JRGDOXDNDMHRSRPHQD]DSDPHWQRJD
1
LVXOMXGLWDNRJOXSLGDQHEL]QDOLWRVHVPLMHDWRQHDOLQLWNRRGQDVQLMH
WDNROXGRLOLQDLYQRVPLRQGDWRMDYQRLVSRYLMHGD
1
LWNRQLMHRWNULROMXGVNRMJOXSRVWLOLMHND
1
LWNRQLMHWROLNRVOLMHSNDRRQLNRMLQHHYLGMHWL
2
EUD]RYDQMHRQDMNRMLPRHYLGMHWLSDUDOHOH%XGDOHXYLMHNYLGHQHWRQRYR
2
QDMWNRVHQDYLNDRQDDSVXUGQHVWYDULGREURVHVQDOD]LXQDHPYUHPHQX
2
QLNRMLVHSUDYHJOXSLPDRSDVQLMLVXRGRQLKNRMLVXJOXSL
3
DPHWQLMLSRSXWD%HVPUWQDSRVORYLFDNRMDXWHPHOMXMHYODGDYLQXJOXSRVWL
VYLMHWRP
3
RVWRMHVDPRGYDQDLQDGDVHRYMHNX]GLJQHLOLVYRMRPYODVWLWRP
YMHWLQRPLOLJOXSRXGUXJLK
3
UDYRQDJOXSRVWMHGLRJDUDQFLMHVORERGQRJUD]YRMDOLQRVWL
3
UD]QRMMHYUHLWHNRVWDMDWLXVSUDYQR3UHGQRVWSDPHWLMHXWRPHGDVH
RYMHNPRHSUDYLWLJOXSLP2EUDWQRMHYHWHH
6
DPRJOXSDQEUDQLSRWSXQREH]LGHMQHVWYDULLRGQRVHNRMLQLVXVSRMLYLV
GREULPRELDMLPDRYMHNQDNUDMXRWXSOMXMH]DJOXSOMXMHVHEHLGUXJH
6
DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6
LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6
WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6
WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6
YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6
YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6
YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8
LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
8
YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
VNULYDSRGPDVNRP]GUDYDUD]XPD
2
37,0,=$0,3(6,0,=$0
p
LPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1
RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
RSWLPL]PD2QQDPGDMHQHNXPMHUX]QDHQMDLUDFLRQDOQHQDGHXVYLMHWXNRML
MHL]JOHGDRLUDFLRQDODQLEHVPLVOHQ2QQDPSRND]XMHRYMHNRYRPMHVWRR
QMHJRYLXORJXXVYHPLUX2QDMH]HPDOMVND]DOLKDHYROXFLMVNLKPRJXQRVWL
VOXJDHYROXFLMHDXLVWRYULMHPHLQMH]LQPODGHQDNLJRVSRGDU
2
SWLPLVWJRYRULGDLYLPRXQDMEROMHPPRJXHPVYLMHWXDSHVLPLVWVHERML
GDMHWRLVWLQD
2
SWLPLVWDQLNDGDQHHL]DEUDWLOXGQLFXNDRMHGLQRJGRVWRMQRJVNORQLWD
QHSRGPLWOMLYHOLQRVWL
6
EH]QDGQRXSRLQMHRSWLPL]DP
6
WYDUDRFLYLXVNODGXVSULURGRPWR]QDLELWLLXVNODGXVUD]XPRPMHU
SRVMHGXMHYHGULLYRWQLRSWLPL]DPLR]QDDYDXVSUDYQXOLQRVW1MHJRYMHXP
RGVMDMQHEHVNRJVYLMHWOD
8
]EURMPRJDLYRWDVSDGDL]PHXRVWDORJLWRGDQHSRVWRMLEH]L]OD]QRVW
=
DRSWLPLVWDLYRWQLMHSUREOHPYHUMHHQMH
2
37,0,=$0,3(6,0,=$0
p
LPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1
RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
RSWLPL]PD2QQDPGDMHQHNXPMHUX]QDHQMDLUDFLRQDOQHQDGHXVYLMHWXNRML
MHL]JOHGDRLUDFLRQDODQLEHVPLVOHQ2QQDPSRND]XMHRYMHNRYRPMHVWRR
QMHJRYLXORJXXVYHPLUX2QDMH]HPDOMVND]DOLKDHYROXFLMVNLKPRJXQRVWL
VOXJDHYROXFLMHDXLVWRYULMHPHLQMH]LQPODGHQDNLJRVSRGDU
2
SWLPLVWJRYRULGDLYLPRXQDMEROMHPPRJXHPVYLMHWXDSHVLPLVWVHERML
GDMHWRLVWLQD
2
SWLPLVWDQLNDGDQHHL]DEUDWLOXGQLFXNDRMHGLQRJGRVWRMQRJVNORQLWD
QHSRGPLWOMLYHOLQRVWL
6
EH]QDGQRXSRLQMHRSWLPL]DP
6
WYDUDRFLYLXVNODGXVSULURGRPWR]QDLELWLLXVNODGXVUD]XPRPMHU
SRVMHGXMHYHGULLYRWQLRSWLPL]DPLR]QDDYDXVSUDYQXOLQRVW1MHJRYMHXP
RGVMDMQHEHVNRJVYLMHWOD
8
]EURMPRJDLYRWDVSDGDL]PHXRVWDORJLWRGDQHSRVWRMLEH]L]OD]QRVW
=
DRSWLPLVWDLYRWQLMHSUREOHPYHUMHHQMH
6
DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6
LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6
WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6
WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6
YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6
YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6
YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8
LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
8
YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
VNULYDSRGPDVNRP]GUDYDUD]XPD
6
DPRMHEXGDODVDPVDVRERP]DGRYROMDQ
6
LURPDQDMHEXGDODERJDWDEXGDODMHERJDWD
6
WUHOLFDPDDSVXUGDWUHEDRGX]HWLFLOM
6
WXSDQMSRMHGLQLKFLYLOL]DFLMDVWRMLXREUDWQRPRPMHUXVDOMXGVNRPSDPHWL
6
YDNDEXGDOD]QDGHWUDLWLL]OLNH]DYODVWLWHSRJUHNH
6
YDWNRPLVOLGDMHQDMYDQLMLQDMEROMLVDPROXDNLJOXSDQLPDKUDEURVWLWRL
UHL
6
YLVPRPLPDVNHLVYLVPRPL]DNULQNDQLLVYDNLRYMHNRVMHDSRWUHEXGD
VNLQHVYRMXPDVNXQDMHGDQWUHQGDUDVNULQNDGDSURJRYRULSRFUWLVYRJ
LQWLPQRJUDVSRORHQMD
WRMHYHDLQWHOLJHQFLMDWRYLHQMH]LQDJOXSRVWPRHNRGLWL
WROMXGLQDMUDGLMHQD]LYDMXJOXSLP"3DPHWQHVWYDULNRMHQHVKYDDMX
8
LQWHUHVXMHVYDNRJGUXWYDGDVHERULSURWLYJOXSRVWLSURWLYVQDJDNRMH
REOLNXMXRVREHNRMLPDVYHWRMHQHSR]QDWRL]JOHGDWDMDQVWYHQRLSULMHWHH
8
YLGMHWHNROLNRVHJOXSRVWLLNROLNRNXNDYLOXNDSDLDORVWLNDWNDGD
VNULYDSRGPDVNRP]GUDYDUD]XPD
2
37,0,=$0,3(6,0,=$0
p
LPRSWLPLVWXJOHGDVYMHWORNRMHXRSHQHSRVWRMLSRMDYOMXMHVHSHVLPLVW
NRMLJDJDVL
1
RYDMHYL]LMDWRMHGXJXMHPR]QDQRVWLYL]LMDVWYDUQRJSUHPGDXPMHUHQRJ
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3
RGODFDQDMYLHYULMHDSRQRV
p
$NRMHX]GUOMLYRVWSRJUHNDUDYQRGXQRVWMH]ORLQ
,
SDNSRVWRMLJUDQLFDJGMHX]GUOMLYRVWSUHVWDMHELWLYUOLQD
6
X]GUDYDQMHMHXLYDQMHXVWYDULPDNRMHVHQHPRJXGRELWL
6
X]GUDQRVWRVLURPDXMHXSXHQRJ
WRVHYLHVWYDULRYMHNVUDPLWRMHXJOHGQLML
6
UDPHOMLYRVWGDMHGXLSRVHEQXOMHSRWXNRMDVHHVWRRGUDDYDQDLWDYR
WLMHOR
p
$SVWLQHQWRYMHNVODEHYROMHNRMLSRGOLMHHLVNXHQMXGDVDPVHELXVNUDWL
]DGRYROMVWYR
1
HSDGDPRSUHNRVYRMLKJUHDND8YLMHNSDGDPRSUHNRQHSULMDWHOMDNRMLWH
JUHNHNRULVWH
p
,]YMHEDMVHGR]DPRUHQRVWLXNURWLDPELFLR]QH]DVHSULGREL
QHRSUHGLMHOMHQH]DGLYLRKROH9MHEDM.DRWRHOMH]R]DUDDNRVHQH
XSRWUHEOMDYDWDNRVHLWYRMDVSRVREQRVWXQLWLEH]YMHEH
9
MHEDXYUXMHYMHWLQH6WYDUDODNHVHVSRVREQRVWLPRJXXWYUGLWLL
YMHEDWL
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3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p
'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
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RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0
RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6
YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7
NRVHGRVDXMHGRVDGDQMHVYLPD
3
5(7-(5,9$1-(,327&-(1-,9$1-(
p
1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p
3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
3
5,-$7(/-6792,1(35,-$7(/-6792
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ULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
p
$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$
NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$
NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$
NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$
NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%
H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
p
$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$
NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$
NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$
NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$
NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%
H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
S
ULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
3
5,-$7(/-6792,1(35,-$7(/-6792
3
5(7-(5,9$1-(,327&-(1-,9$1-(
p
1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p
3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
p
3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p
'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'
RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0
RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6
YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7
NRVHGRVDXMHGRVDGDQMHVYLPD
p
3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p
'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'
RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0
RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6
YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7
NRVHGRVDXMHGRVDGDQMHVYLPD
3
5(7-(5,9$1-(,327&-(1-,9$1-(
p
1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p
3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
3
5,-$7(/-6792,1(35,-$7(/-6792
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ULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
p
$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$
NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$
NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
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NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
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VYRMLKSULMDWHOMVWDYD
%
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HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
p
$NRH]QH]DEHVNRULVQLPLWUDLVDPRRQRWRMHVXYLQRRELQRL
QHELWQRQHSRVWLHQLRQRWRWLMHSRWUHEQR
$
NRQHPDQLMHGQRJGREURJSULMDWHOMDQLVLYULMHGDQLYMHWL
$
NRSULVYDNRMSULMDWHOMVNRMXVOX]LRGPDKPLVOLQD]DKYDOQRVWRQGDQLVL
GDURYDRYHSURGDR
$
NRSULMDWHOMDSRVWLGL]QDLSULMDWHOMDJXEL
$
NRVHL]GLJQHXVXFDVYRMLKSULMDWHOMDPRHODNRSRVWDWLNUYQLNRP
VYRMLKSULMDWHOMVWDYD
%
H]SULMDWHOMDMHLQDMMDLRYMHNQHVLJXUDQ
HVWRQLMHRYMHNXQLWDQHSULMDWHOMVNLMHQHJRRQVDPVHELRYMHNNRG
RGDELUDQHSULMDWHOMDQHPRHQLNDGDELWLGRYROMQRRSUH]DQ
XYDMSULMDWHOMHLGUHYQHVWD]H$NRLPDSUDYRJSULMDWHOMDPRHUHL
GDSRVMHGXMHGYLMHGXH
S
ULMDWHOMVWYRQHSULMDWHOMVWYRL]GDMDSURWLYQLFLVXVMHG
3
5,-$7(/-6792,1(35,-$7(/-6792
3
5(7-(5,9$1-(,327&-(1-,9$1-(
p
1HSUHWMHUXMXULMHLPD3UHWMHULYDQMDQHGRGDMXQHJRRGX]LPDMXYMHUX
XLVWLQX3UHWMHULYDQMHMHODSRWHQLKOMXGL
LPVHMHGDQRVMHDMSUHXYHOLDQHVWDMHVSRVREQRVWLUDVXLYDQMD
p
3RGFMHQMXMHPRRQRWRLPDPRDSUHFMHQMXMHPRRQRWRMHVPR
p
3UNRVMHMHGLQRRUXMHVODELKLMRMHGQDVODERVWYLH
p
'RVWRMDQVWYRRYMHNDSRLYDQDRGDELUX
'
RVWRMDQVWYRRYMHNDVDVWRMLVHPRGDMHGLQRXQMHJRYRMVSRVREQRVWLGD
SRWXMHVHEHVDPRJD
HGQRVWDYQLMHMHL]JOHGDWLGRVWRMDQVOXELNRMHRYMHNQHPDQHJRRQLKNRMH
RYMHNL]YUDYD
0
RGDMHMHGLQRGRVWRMDQVWYRRYMHNDXQMHJRYRMVSRVREQRVWLGDVHPRH
FLMHQLWL
6
YODGDYDQMHQDJRQkSRPRXPRUDOQHVQDJHGXKRYQDMHVORERGDD
GRVWRMDQVWYRR]QDDYDQMHQL]UD]XSRMDYL
7
NRVHGRVDXMHGRVDGDQMHVYLPD
'
REDUWLMHVXVMHGQDMEROMDRJUDGD
H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
.
DGWHSULMDWHOMPROLRQGDQHPDVXWUD
/
DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1
HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1
HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1
HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1
HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1
HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1
HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1
HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2
GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3
UDYDVXSULMDWHOMVWYDYMHQD
3
UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3
UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3
UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3
ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3
ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3
ULMDWHOMMHNDRGUXJRMD
3
ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3
ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3
ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3
ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3
ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3
ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3
ULMDWHOMVWYRMHDWULEXWVORERGH
3
ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3
ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
3
ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
.
DGWHSULMDWHOMPROLRQGDQHPDVXWUD
/
DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1
HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1
HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1
HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1
HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1
HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1
HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1
HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2
GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3
UDYDVXSULMDWHOMVWYDYMHQD
3
UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3
UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3
UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3
ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3
ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3
ULMDWHOMMHNDRGUXJRMD
3
ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3
ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3
ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3
ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3
ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3
ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3
ULMDWHOMVWYRMHDWULEXWVORERGH
3
ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3
ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
3
ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
'
REDUWLMHVXVMHGQDMEROMDRJUDGD
H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
'
REDUWLMHVXVMHGQDMEROMDRJUDGD
H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
.
DGWHSULMDWHOMPROLRQGDQHPDVXWUD
/
DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1
HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1
HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1
HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1
HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1
HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1
HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1
HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2
GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3
UDYDVXSULMDWHOMVWYDYMHQD
3
UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3
UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3
UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3
ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3
ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3
ULMDWHOMMHNDRGUXJRMD
3
ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3
ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3
ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3
ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3
ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3
ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3
ULMDWHOMVWYRMHDWULEXWVORERGH
3
ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3
ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
3
ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
.
DGWHSULMDWHOMPROLRQGDQHPDVXWUD
/
DQLSULMDWHOMQDOLLVMHQLNRMDWHVOLMHGLGRNLPDVXQFD
1
HHNDMGDSULMDWHOMLXLQHRQRWRELPRJDRWL
1
HRGEDFXMVWDURJSULMDWHOMDMHUPXQRYLQHHELWLMHGQDN
1
HSRYMHUDYDMQLSULMDWHOMXQLQHSULMDWHOMX
1
HVWYDUDMQHSULMDWHOMDRGRQRJDNRMLQHELELRGRVWRMDQELWLWYRMSULMDWHOM
1
HNDWLDVWWYRJDSULMDWHOMDEXGHPLODNDRWYRMD
1
HSULMDWHOMMHQHWRPQRJREDQDOQLMHQHJRWRVHPLVOL'RYROMQRJDMH
XVWULMHOLWL
1
HSULMDWHOMLPRJDQHSULMDWHOMDVXPRMLSULMDWHOML
2
GVYHJDWRPXGURVWSULSUHPD]DEODHQVWYRLWDYDLYRWDNXGLNDPRMH
QDMYUHGQLMHSRVMHGRYDWLSULMDWHOMVWYD
3
UDYDVXSULMDWHOMVWYDYMHQD
3
UDYLMHSULMDWHOMEDO]DPLYRWDLQHPRHVHL]PMHULWLQMHJRYDYULMHGQRVW
.DNDYMHRYMHNWDNDYPXMHLSULMDWHOM
3
UDYLSULMDWHOMMHRQDMWNRWHSRGUDYDLNDGQLVLXSUDYX.DGDVLXSUDYX
VYLVXQDWYRMRMVWUDQL
3
UDYLVHSULMDWHOMXSR]QDMHXQHYROML
3
ULMDWHOMMHRYMHNNRMLHWLQHVHELQRQDNRGLWL
3
ULMDWHOMMHRYMHNNRMLWHYROLLDNRWHSR]QDMHXGQRGXH
3
ULMDWHOMMHNDRGUXJRMD
3
ULMDWHOMMHQDMEROMDLPRYLQDXLYRWX
3
ULMDWHOMWLMHRQDMNRMLXYLMHNRVMHWLNDGDMHSRWUHEDQ
3
ULMDWHOMDQDVDPRNRULDMDYQRJDKYDOL
3
ULMDWHOMDXSR]QDPRWHNNDGJDL]JXELPR
3
ULMDWHOMLVXNUDGOMLYFLYUHPHQD
3
ULMDWHOMVWYDWUHEDMXELWLEHVPUWQDQHSULMDWHOMVWYDVPUWQD
3
ULMDWHOMVWYRMHDWULEXWVORERGH
3
ULMDWHOMVWYRMHVDVWDYQLGLROMXGVNHVUHH
3
ULMDWHOMVWYRMHXPLMHHGLVWDQFHNDRWRMHOMXEDYXPLMHHEOL]LQH
3
ULMDWHOMVWYRYHOLNRJRYMHNDMHVWGREURLQVWYRERJRYD
'
REDUWLMHVXVMHGQDMEROMDRJUDGD
H]LNSULMDWHOMVWYDQLVXULMHLQHJR]QDHQMD
5
DGLMHSUDYRQHSULMDWHOMVWYRQHJRQHLVNUHQRSULMDWHOMVWYR
6
DPRMHPDORLVNUHQLKSULMDWHOMDDOLLSRWUDQMDMHPDOD
6
UHDVWYDUDSULMDWHOMHQHVUHDLKQDMVLJXUQLMHLVNXD
6
YHYHOLLQHRYRJVYLMHWDQHYULMHGHNROLNRMHGDQGREDUSULMDWHOM
9
HLQDSULMDWHOMD]DJRUDYDSULMDWHOMVWYRDYHLQDYMHUQLNDYMHUX
9
MHUDQMHSULMDWHOMULMHGDN
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VWUDQLDNRVLXSUDYX
p
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SURWLYQLND
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XVPMHUHQDSUHPDR]ELOMQLPVWYDULPDQD]LYDPRMHHOMRP]D]QDQMHP
5
DGR]QDORVWMHSUHGXYMHWNUHDWLYQRVWL
5
DGR]QDORVWMH]YHNLUQDYUDWLPDPXGURVWL
p
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SVLKLMDWDU
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HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
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HYROXFLMHQHUXHWDPQLFHVWDURJUHLPDYHLKSURLUXMX
5
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6
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HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
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REHDQMDVXSURWQDRGRGOXNDNRMHSURYRGH
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HYROXFLMDSRLQMHXJODYL3REXQLRUXMHPSUHWKRGLSREXQDXJODYL
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HYROXFLMDVHRVWYDUXMHXYLMHNSURWLYERJRYDSRHYLRGRQH3URPHWHMHYH
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6
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SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
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6
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GUXJLPOMXGLPD*XHQMHYROMHEH]SULJRYRUDSXWHPWYUGRNRUQHGLVFLSOLQHL
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SRHWDNQMHJRYHVORERGHLUD]YRMDQMHJRYDXPD
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5
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DWQRRUXMHSRVWDMHVYHNRPSOLFLUDQLMHDUDWVHVYHYLHSRMHGQRVWDYOMXMH
LGHQDLPHSUHPDLVWUHEOMHQMX
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SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
1
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6
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3
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3
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LGHQDLPHSUHPDLVWUHEOMHQMX
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SUYRELWQRSHUPDQHQWQRRGULFDQMHRGDJUHVLMHXVYUKX]DWLWHVDPRJVHEH
SHUPDQHQWQRSRWLVNLYDQMHWDNYLKRVMHDMD1LQDMSRERQLMLRYMHNQHPRH
LYMHWLXPLUXDNRWR]ORHVWLVXVMHGQHHOL
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VDPRMRGDWDMGUDJXOMQLMHWDNRORPDQNDRWRMHOLMHSLVNXSRFMHQ
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DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
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DGDVHPXGULOMXGLQHELSUHYDULOLEXGDOHELRDMDYDOH
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DNRVHRYMHNOMXWLWDNDYMH
.
ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
.
ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/
MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
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MXWQMDMHVODEVDYMHWQLN
1
DMEROMLOLMHN]DVUGEXMHRGJRGD
1
HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1
HSUHSLULLQHSUDYGDMVHQLVNLPEH]UD]ORJD
1
HSUHSLULVHRRQRPHWRWHVHQHWLH
1
HSUHSLULVHVRYMHNRPKLWUDMH]LND
1
HWUHEDVHERMDWLRQLKNRMLVHVYDDMXYHRQLKNRMLX]PLX
2
JRUHQRVWPRHELWLLRSUDYGDQD
3
RVWRMHYHOLNHUD]OLNHXNYDOLWHWLLMDLQLVUGEHNRMXSRMHGLQDFRVMHDNDRL
XSRQDDQMXNRMHMHSRVOMHGLFDWDNYLKRVMHDMD1DMLQWHQ]LYQLMDSVLKRORNR
V
PLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
6
0,5(1267,/-871-$
6
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PLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
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.
DGDVLXSUDYXPRHVHELGRSXVWLWLVDXYDWLPLUDNDGDVLXNULYXQH
PRHGRSXVWLWLGDJDL]JXEL9ODVWLWLPLUMHYHOLNDUDVNRLNRMLNRWD
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GUXJHYULMHDVHEHQH]DWLXMH%XGLVPLUHQ1DMEROMLOLMHN]DVUGEXMH
RGJRGD$NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
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NRVHODNRSRVYDDODNRQDHSRYRG
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LWLOMXW]QDLRVYHLYDWLQDVDPRPVHELJUHNXGUXJLK
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ROMHMHNRULWLQHJRVHJQMHYLWL
XYDMVHELMHVDVWUSOMLYDRYMHND
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XHYQRVSRNRMVWYRYHOLDQVWYHQDMHVWYDUDL]DGRYROMVWYRVDPLPVRERP
VDPRMRGDWDMGUDJXOMQLMHWDNRORPDQNDRWRMHOLMHSLVNXSRFMHQ
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DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
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DGDVHPXGULOMXGLQHELSUHYDULOLEXGDOHELRDMDYDOH
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DNRVHRYMHNOMXWLWDNDYMH
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ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
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ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/
MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
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MXWQMDMHVODEVDYMHWQLN
1
DMEROMLOLMHN]DVUGEXMHRGJRGD
1
HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1
HSUHSLULLQHSUDYGDMVHQLVNLPEH]UD]ORJD
1
HSUHSLULVHRRQRPHWRWHVHQHWLH
1
HSUHSLULVHVRYMHNRPKLWUDMH]LND
1
HWUHEDVHERMDWLRQLKNRMLVHVYDDMXYHRQLKNRMLX]PLX
2
JRUHQRVWPRHELWLLRSUDYGDQD
3
RVWRMHYHOLNHUD]OLNHXNYDOLWHWLLMDLQLVUGEHNRMXSRMHGLQDFRVMHDNDRL
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GUXJHYULMHDVHEHQH]DWLXMH%XGLVPLUHQ1DMEROMLOLMHN]DVUGEXMH
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DGVHGYRMHQDLVWRPSRVOXXYLMHNVODXMHGQRMHQHSRWUHEQR$NRVHXYLMHN
VYDDMXRERMHVXQHSRWUHEQL
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DGDVHPXGULOMXGLQHELSUHYDULOLEXGDOHELRDMDYDOH
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DNRVHRYMHNOMXWLWDNDYMH
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ORQLVHJQMHYDLOMXWQMH-HGDQVDWOMXWQMHVWRMLWROLNRQDSRUDNDRRVDP
VDWLUDGD
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ORQLVHRJRUHQRVWLDNNDGDMHLRSUDYGDQD
/
MXWLJUDDQLMRXYLMHNQLVXUHYROXFLRQDUL/MXWQMDMHQHVSRVREQRVW
SUHWYDUDQMDELMHVDXDNFLMX
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MXWQMDMHVODEVDYMHWQLN
1
DMEROMLOLMHN]DVUGEXMHRGJRGD
1
HOMXWLVH1HNDWLQHEXGHODJRGQRVUGLWLVH
1
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1
HSUHSLULVHRRQRPHWRWHVHQHWLH
1
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PLUHQRVWJQMHYOMXWQMDRJRUHQRVWVUGEDVYDDVWUSOMHQMH
VWUSOMLYRVW
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KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6
RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6
DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6
UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6
UGEDMHSRHWDNOXGRVWL
6
UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6
YDDUDDJOXKRVW
6
YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6
YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6
YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7
NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8
PRYMHNDXVWHHRGVUGEH
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DVXWUDRGJRGLVDPRJQMHY
p
1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6
DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6
WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6
WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6
RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6
DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6
UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6
UGEDMHSRHWDNOXGRVWL
6
UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6
YDDUDDJOXKRVW
6
YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6
YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6
YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7
NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8
PRYMHNDXVWHHRGVUGEH
=
DVXWUDRGJRGLVDPRJQMHY
p
1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6
DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6
WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6
WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6
RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6
DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6
UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6
UGEDMHSRHWDNOXGRVWL
6
UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6
YDDUDDJOXKRVW
6
YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6
YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6
YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7
NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8
PRYMHNDXVWHHRGVUGEH
=
DVXWUDRGJRGLVDPRJQMHY
p
1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6
DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6
WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6
WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
LVWUDLYDNDWHRULMDRL]YRUXVUGEHLDJUHVLYQRVWLMHIUXVWUDFLMVNRDJUHVLYQD
KLSRWH]D0QRJH]DSUHNHXLYRWXPRJXNRGRYMHNDL]D]YDWLHPRWLYQR
VWDQMHVUGEHDWLPHVSRYHDYDPRJXQRVWGDHXVOLMHGLWLDJUHVLYQR
SRQDDQMH'DOLHXVOLMHGLWLDJUHVLYQRVWLXNDNYRPREOLNXRYLVLRPQRJLP
LVNXVWYLPDL]RNROLQHNRMLHVWRVHXXGMHWLQMVWYR1DYLNHNRMHMHRYMHN
VWHNDRXYULMHPHRGJRMD]QDDMQHRVRELQHNRMHVXVHREOLNRYDOHXJRGLQDPD
IRUPLUDQMDL]ORHQRVWQDVLOQLPX]RULPDNDRWRVXSULPMHULFHQDVLOQL
URGLWHOMLND]QDDNRRYMHNL]UD]LVYRMXPUQMXVYHWRRGOXXMHNDNRH
RYMHNSRVWXSLWLXWUHQXWNXVUGEH
6
RYMHNRPJQMHYQLPQH]DPHLVYDH1HNDJQMHYEXGHGDOHNRRGWYRMH
GXH
6
DPRVODELOMXGLVDPRJDVHEHMDNLQRVLXVYRPHVUFXLWDYHQDFLMH
6
UGEDMHRVMHDMNRMLRELQRSUDWLQHSULMDWHOMVNRXQLWDYDMXHLOL
RVYHWROMXELYRSRQDDQMH
6
UGEDMHSRHWDNOXGRVWL
6
UGEDL]JOHGDLPDYLHL]UDDMD2SUDYGDQDMHNDNRNDXSVLKROR]LVUGED
RYMHNDNRPHVXXVUHHQDRVQRYQDOMXGVNDSUDYDDQHUD]XPQDMHVUGED
RYMHNDVQHRSUDYGDQLPRVMHDMHPGDMHSURJRYRUL1RUPDOQDMHLSUROD]QD
VUGEDNRMXL]D]LYDMXUD]RDUDQMD
6
YDDUDDJOXKRVW
6
YDHELGXJRWUDMDOHNDGDELNULYLFDELODVDPRQDMHGQRMVWUDQL
6
YDNLMHQDSUHGDNSUDHQQHPLURPDEH]QDSUHWNDQHPD]DGRYROMVWYD=DWR
QLNDGDQHHSRVWLLVUHHRQDMNRMLMHWUDLXVPLUHQRVWL
6
YLVPRPLQDMRJRUHQLMLRQGDNDGDEUDQLPRQHYULMHGQRVWLXQDPD
7
NRVDYODGDVUGEXSREMHXMHQDMYHHJQHSULMDWHOMD
8
PRYMHNDXVWHHRGVUGEH
=
DVXWUDRGJRGLVDPRJQMHY
p
1DRYRPVYLMHWXRYMHNPRUDLOLEU]RXPULMHWLLOLVWUSOMLYRLYMHWL
6
DPRSURSRYLMHGDMWHVWUSOMLYRVWRQGDMHURSVWYRXVNRURJRWRYR-HURG
VWUSOMLYRVWLGRGRND]DGDVYHPRUDWHWUSMHWLOXSHWYRLPDMHGQRVWDYDQ
SULMHOD]
6
WUSOMLYRVWMHSOHPHQLWLMDRGOMHSRWH
6
WUSOMLYRVWMHVQDJDQDMYLHSRWHQFLMH9HOLNDMHVWUSOMLYRVWSRWUHEQDNDNREL
VHRYMHNQDXLRVWUSOMLYRVWL
6
5($,1(65($
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ROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
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RYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
p
RYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
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ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
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DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1
DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1
DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1
HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1
HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1
HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1
HVUHDXYLMHNGROD]LRGSURWLYQLND
1
HYROMDMHSULJRGD]DKUDEURVW
6
QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6
QHYROMRPVHERULSDPHXDQHVX]DPD
6
ODEDWLMHXWMHKDRGWXLKQHYROMD
7
UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8
QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8
QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p
1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p
.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2
DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2
DMDQMHMHEROVODELD
p
RYMHNQHPRHLYMHWLSRWSXQRVDP
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VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
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DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
1
DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
WUDLWLQLVDPRXQLYUHYX
o
RYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
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RYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
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ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
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DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1
DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1
DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1
HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1
HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1
HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1
HVUHDXYLMHNGROD]LRGSURWLYQLND
1
HYROMDMHSULJRGD]DKUDEURVW
6
QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6
QHYROMRPVHERULSDPHXDQHVX]DPD
6
ODEDWLMHXWMHKDRGWXLKQHYROMD
7
UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8
QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8
QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p
1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p
.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2
DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2
DMDQMHMHEROVODELD
p
RYMHNQHPRHLYMHWLSRWSXQRVDP
,
VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.
DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
1
DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
WUDLWLQLVDPRXQLYUHYX
E
ROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
6
5($,1(65($
6
5($,1(65($
E
ROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
o
RYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
p
RYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
'
ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
.
DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1
DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1
DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1
HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1
HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1
HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1
HVUHDXYLMHNGROD]LRGSURWLYQLND
1
HYROMDMHSULJRGD]DKUDEURVW
6
QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6
QHYROMRPVHERULSDPHXDQHVX]DPD
6
ODEDWLMHXWMHKDRGWXLKQHYROMD
7
UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8
QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8
QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p
1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p
.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2
DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2
DMDQMHMHEROVODELD
p
RYMHNQHPRHLYMHWLSRWSXQRVDP
,
VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.
DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
1
DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
WUDLWLQLVDPRXQLYUHYX
o
RYMHNSUHVWDQHELWLPODGNDGDVKYDWLGDL]UHLEROQLWDQHPLMHQMD
p
RYMHNVXGERQRVQRWUDLHOMXNRMDHPXREMDVQLWLNROLNRMHQHVUHWDQ
'
ULPGDHRVWDOHQHYROMHXNRMLPDVHQDOD]LQDSODQHWSLWDQMHDWRPVNRJ
RUXMDEDFLWLXVMHQX
.
DGDELREMHVLOLQD]LGVYDWNRELSUXLRUXNX]DVYRMRP
1
DRYRPVYLMHWXSRVWRMHVDPRGYLMHWUDJHGLMH-HGQDMHGDVHQHPRHGRELWL
RQRWRVHHOLDGUXJDMHNDGDVHWRGRELMH
1
DVODLYDWLVHWXLPQHYROMDPDQHOMXGVNDMHQDVODGD
1
HVUHDHVWRSRVWDMHWHRPNDGDMHQHWNREODJRQD]RYHSHKRP
1
HVUHDMHLVSLWRYMHNRYHSRX]GDQRVWL
1
HVUHDMHXWRPHGDVYDWNRPLVOLGDMHGUXJLNDRLRQLGDSULWRPSUHYLGLGD
SRVWRMHLSRWHQLOMXGL
1
HVUHDXYLMHNGROD]LRGSURWLYQLND
1
HYROMDMHSULJRGD]DKUDEURVW
6
QHVUHRPVHPRUDPRXKYDWLWLXNRWDFUXNDPDLQRJDPDQHMH]LNRP
6
QHYROMRPVHERULSDPHXDQHVX]DPD
6
ODEDWLMHXWMHKDRGWXLKQHYROMD
7
UDJHGLMHGUXJLKXYLMHNVXWDNRRDMQREDQDOQH
8
QDHOXMHVYDNDQHVUHDXSUDYRRQROLNRWHND]DNROLNXMHX]PHPR
8
QHYROMLQDMYLHEROLSULVMHDQMHQDVUHWQHGDQH
p
1RVWDOJLMDMHVSRVREQRVWDOMHQMDWRQLWDYLHQLMHRQDNRNDNRMHSULMHELOR
p
.DGDVXOMXGLRDMQL]DSURYHGEXVYRMLKFLOMHYDSULPLMHQLWHRDMQD
VUHGVWYD
2
DMMHKLMHQDNRMDVHKUDQLVWUYLQRPYMHURYDQMD
2
DMDQMHMHEROVODELD
p
RYMHNQHPRHLYMHWLSRWSXQRVDP
,
VWLQDMHELRVDPSULOLQRVDPDOLRVDPOMHQRVWMRXYLMHNQLMHGRND]GD
RYMHNQHPDSUDYR
.
DGDMHRYMHNVDPRQMHQHSRWSXQPRUDQDLGUXJRJDNDNRELELRVUHWDQ
1
DMWHHMHDNRQHWNRPRUDELWLVDPDQDMOMHSHDNRPRHELWLVDP1HYDOMD
WUDLWLQLVDPRXQLYUHYX
E
ROQHVUHDQHYROMDQRVWDOJLMDRDMRVDPOMHQRVWSDWQMD
6
5($,1(65($
2
VDPOMHQRVWMHVUDPRWD
2
VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6
DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6
DPRDGRQRVLVYHRVLPNDUDNWHUD
6
DPRDMHNDGNDWQDMEROMHGUXWYR
6
DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6
YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7
NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8
YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6
YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p
*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
p
5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$
NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1
DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5
DGXMVHRQLPDNRMLVHUDGXMX
5
DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3
RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
U
DGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
U
DGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
p
5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$
NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1
DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5
DGXMVHRQLPDNRMLVHUDGXMX
5
DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3
RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
2
VDPOMHQRVWMHVUDPRWD
2
VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6
DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6
DPRDGRQRVLVYHRVLPNDUDNWHUD
6
DPRDMHNDGNDWQDMEROMHGUXWYR
6
DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6
YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7
NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8
YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6
YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p
*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
2
VDPOMHQRVWMHVUDPRWD
2
VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6
DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6
DPRDGRQRVLVYHRVLPNDUDNWHUD
6
DPRDMHNDGNDWQDMEROMHGUXWYR
6
DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6
YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7
NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8
YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6
YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p
*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
p
5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$
NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1
DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5
DGXMVHRQLPDNRMLVHUDGXMX
5
DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3
RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
U
DGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
U
DGRVWVDPRDVDDOMHQMHVPLMHKVUHDVWUHVVXXWVX]HWXJDXDV
XLWDNYHGULQDYHVHOMH]OR]ORYROMD
p
5DGXMVHWDMQDMHUDGRVWNDRXJDHQDVYLMHD5DGRVWDQMHNDRVXQFH
NXGDJRGLGHRVYMHWOMDYD
$
NRWLMHQHWRSULLQMDYDORUDGRVWSR]GUDYLVH1LNDGDVHYLHQHH
SRQRYLWL
1
DMOMHSLMHXLWDNLQDMYHDUDGRVWLYRWDRVMHDWLGDVLOMXGLPDSRWUHEDQL
GUDJ
5
DGXMVHRQLPDNRMLVHUDGXMX
5
DGXMVHLYRWXLYRWMHMHGDQMHGLQVWYHQLQHSRQRYOMLYSRNORQ
3
RGLMHOMHQDUDGRVWMHGYRVWUXNDUDGRVW3UDYDUDGRVWMHR]ELOMQD
2
VDPOMHQRVWMHVUDPRWD
2
VDPOMHQRVWMHXGHVLVWDNQXWLKGXKRYD
6
DPRGDXVSLMHPELWLVDPSRPR]LWHPLGUDJLPUWYLLLYLSULMDWHOMLQDURLWR
YLPUWYL
6
DPRDGRQRVLVYHRVLPNDUDNWHUD
6
DPRDMHNDGNDWQDMEROMHGUXWYR
6
DPRDUD]YLMDYHOLNHD]DWXSOMXMHRVUHGQMHGXKRYH
6
YDWNRPRUDRVMHWLWLQHWRRGWHLQHXVDPOMHQRVWLLDNRYHLQDOMXGLPDORWRJD
PRHSRGQLMHWLSDVHXVNRURRSHWVNODQMD
7
NRVHSUHSXVWLVDPRLWDMMHXVNRURVDP
8
YLMHNH]QHP]DRVDPOMHQRXDOLNDGDVDPXYLMHNVDPQDMQHVUHWQLMLRYMHN
QDVYLMHWX
6
YHQDHQHGDHGROD]HRGDWOHWRQHPRHPRELWLVDPL
LYRWMHYHSRVWDYLRWROLNDSLWDQMDQDNRMDH6DPRDRGJRYRULWLXVYRMRM
WLLQLLYRWMHQDJRPLODRKLOMDGHXYUHGDLR]OMHGDD6DPRDHXPMHWLGDLK
L]OLMHLLXEODLVDVYRMLPGDURPOMXEDYLLPLORVWLVX]DXYDVDPRDVYRMD
RWNXSOMHQD]DVYHQDVSDPDNDUQDVRQDHNDODVDPRPRGDXJUREX
2SURVWLWHQHNHULMHLGHWRQLUDMX
p
*RUHVHXYLMHNYRGLDGROMHVHRELQRSDWL-DQH]QDPNDNRYHPHMR
SDWQMHHNDMXXLYRWXDOLWNRWRPRH]QDWL0RHELWLGDMHQDDVSRVREQRVW
]DSDWQMXDOLPLQLVPRVODELNDRYRORYLQHJRMDNLNDROMXGLQHL]PMHUQD,X
WRPHMHEDXGQRRYMHNVMHGQHVWUDQHLPDYLHSDWQMHVGUXJHVWUDQHMH
ODNHSRGQRVLQHJRPDNRMDGUXJDLYRWLQMDRQDNQDOD]LOMHSRWXXWRPHGD
VDPVHEHGRYRGLXRDMWHGDXYHDYDLXOMHSDYDVYRMHSDWQMH1LVXOLWRVYH
WUDJRYLPD]RKL]PD"
5
DGRVWMHRYMHNRYSULMHOD]RGPDQMHJDYHHPVDYUHQVWYXDORVWMH
RYMHNRYSULMHOD]RGYHHJDPDQMHPVDYUHQVWYX
5
DGRVWMHSUDWLODFSURGXNWLYQHGMHODWQRVWL
5
DGRVWMHYUOLQD
5
DGRVWMHDUNRMLSUDWLELYVWYRYDQMH
6
YDNRSRYHDQMHUDGRVWLNRMHPGUXWYRPRHSULGRQLMHWLXLQLWHYLH]D
RGJRMVYRMLKODQRYDQHJRWRVYHSULMHWQMHNDQMDYDQMHPLOLSURSRYLMHGLR
YUOLQLPRJXXLQLWL
7
NRVHYHVHOLNDGDMHGUXJLDORVWDQSRVWDMHXJODYQRPQHRPLOMHQ
8
QHSRPXHQXUDGRVWYMHUXMHVDPR]DYLGQLN9HGULQLELNDGVHJRGSRMDYL
YDOMDORRWYRULWLSUR]RUHLYUDWDRQDQDPQDLPHQHGROD]LQLNDGXQH]JRGDQ
DV
9
HGURMHOLFH]QDNYHVHODVUFD
9
HVHOMHSURGXXMHGDQHLYRWQH
p
.DGVLVDPPRGDVLXORHPDPRGDXGREURPGUXWYX
.
ORQLVHVDPRHDOLEROMHWLMHELWLXVDPRLQHJRXGUXWYXEXGDOD
1
DMJRUDMHVDPRDXGYRMH
p
1LMHGDQRVMHDMRYMHNQHSRGQRVLWDNRWHNRNDRVDDOMHQMHSRJRWRYXDNR
JD]DVOXXMH
1
DMOMHSDOMXGVNDVODERVWMHVDDOMHQMH6DDOMHQMHVHGRELYDQDSRNORQ]DYLVW
VHPRUD]DVOXLWL
p
$NRRYMHNXQDNUDMXQMHJRYRJLYRWDSUHRVWDQHVPLMHDNWRMHVDVYLP
SULVWRMQDLVWDGRELW
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NRVHSUHVWDQHPRVPLMDWLRVWDWLHVDPRVX]H
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RUHELWUHEDOHVDXYDWLVDPRQDHRVPLMHKH
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XDNVHVPLMHSXQLPJUORPDXPDQVHRYMHNWLKRRVPMHKQH
1
DVPLMHLVHWRHHDNRVHSUHVWDQHVPLMDWLRVWDWLHVDPRVX]H
6
RQLPDNRMLVHVPLMXQHPRMVHXYLMHNVPLMDWL
6
PLMHKMHPMHULORVYDNHVORERGH
6
PLMHDNMHQDMHOHJDQWQLMLQDLQNDNRVYRMLPSURWLYQLFLPDSRND]DWL]XEH
6
PLMHDNRERJDXMHRQHNRMLJDSULPDMXDQHRVLURPDXMHRQHNRMLJDGDMX
2QMHRGPRUXPRUQLPDVYMHWORVWPDORGXQLPDVXQFHDORVQLPDLOLMHN
VKUYDQLPD1HPRJXHJDMHNXSLWLLVSURVLWLSRVXGLWLLOLXNUDVWLMHUL]YLUH
VDPRL]VUFD
1
DMJRUDMHVDPRDXGYRMH
p
1LMHGDQRVMHDMRYMHNQHSRGQRVLWDNRWHNRNDRVDDOMHQMHSRJRWRYXDNR
JD]DVOXXMH
1
DMOMHSDOMXGVNDVODERVWMHVDDOMHQMH6DDOMHQMHVHGRELYDQDSRNORQ]DYLVW
VHPRUD]DVOXLWL
p
$NRRYMHNXQDNUDMXQMHJRYRJLYRWDSUHRVWDQHVPLMHDNWRMHVDVYLP
SULVWRMQDLVWDGRELW
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NRVHSUHVWDQHPRVPLMDWLRVWDWLHVDPRVX]H
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RUHELWUHEDOHVDXYDWLVDPRQDHRVPLMHKH
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XDNVHVPLMHSXQLPJUORPDXPDQVHRYMHNWLKRRVPMHKQH
1
DVPLMHLVHWRHHDNRVHSUHVWDQHVPLMDWLRVWDWLHVDPRVX]H
6
RQLPDNRMLVHVPLMXQHPRMVHXYLMHNVPLMDWL
6
PLMHKMHPMHULORVYDNHVORERGH
6
PLMHDNMHQDMHOHJDQWQLMLQDLQNDNRVYRMLPSURWLYQLFLPDSRND]DWL]XEH
6
PLMHDNRERJDXMHRQHNRMLJDSULPDMXDQHRVLURPDXMHRQHNRMLJDGDMX
2QMHRGPRUXPRUQLPDVYMHWORVWPDORGXQLPDVXQFHDORVQLPDLOLMHN
VKUYDQLPD1HPRJXHJDMHNXSLWLLVSURVLWLSRVXGLWLLOLXNUDVWLMHUL]YLUH
VDPRL]VUFD
5
DGRVWMHRYMHNRYSULMHOD]RGPDQMHJDYHHPVDYUHQVWYXDORVWMH
RYMHNRYSULMHOD]RGYHHJDPDQMHPVDYUHQVWYX
5
DGRVWMHSUDWLODFSURGXNWLYQHGMHODWQRVWL
5
DGRVWMHYUOLQD
5
DGRVWMHDUNRMLSUDWLELYVWYRYDQMH
6
YDNRSRYHDQMHUDGRVWLNRMHPGUXWYRPRHSULGRQLMHWLXLQLWHYLH]D
RGJRMVYRMLKODQRYDQHJRWRVYHSULMHWQMHNDQMDYDQMHPLOLSURSRYLMHGLR
YUOLQLPRJXXLQLWL
7
NRVHYHVHOLNDGDMHGUXJLDORVWDQSRVWDMHXJODYQRPQHRPLOMHQ
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MHWLPHSRJRHQD8WMHKDLVDYMHWVXRVLPWRJDLPDVNDGLVWDQFH
p
,VX]HVXSODD
6
X]HVXQLMHPDDEHFHGDEROD
p
%ROMLMHXDVDQNUDMQHJRXDVEH]NUDMD
RYMHNEUH]DERUDYOMDEROQHJRUDGRVW
RYMHNNRMHJEROQHRGJDMDRVWDMHXYLMHNGLMHWH
0
RMHQDMJRUHLVNXVWYRMHGDEROYHLQXOMXGLQHLQLYHOLNLPDQHJRPDOLPD
1
HSUHSXWDMVUFHVYRMHDORVWL
1
HXGDOMXMVHRGRQLKNRMLSODXYHVWXQLPDWXJXM
1
HDOL]DRQLPHJDYLHQHPDMHUNDGVHQLWDQHELPLMHQMDORXEU]R
ELVYHSRVWDORGRVDGQR
1
HPDYHHEROLRGVMHDQMDQDVUHXXWUHQXWNXELMHGH
1
HWNRGDYQLRGJRYRULPLEROMHSUDVWDUD
1
LMHVDPRGMHORYHMHLEROSXWNDVORERGL
1
LWNRQHSODHWDNRJRUNRNDRRQLNRMLXLYRWXQDMUMHHRVMHDMXVDPLORVW
3
ODQLMH]QDNVODERVWL
3
ODXLRL]ERJVX]DQHYLGHMDVQRVPLMXLVHQD]LUXVODER3ODQLMH
YUHGQLMLRGVPLMHKD
3
ODLVRQLPWNRSODH
6
DPRRQDM]DLVWDWXJXMHWNRWXJXMHEH]VYMHGRND
6
X]DPDRYODHQRRNRYLGLQHMDVQR
6
X]HQDVXPODGRVWLLQHMDNLPD
WRMHWRWRLQLWHRYMHNKRHGDWXJXMHLGDSDWLNDGDJOHGDQHLMXPUDQX
VXGELQXNRMXVDPWMHOHVQRQHELKWLRGDSUHSDWL"3URPDWUDMXLWUDJHGLMX
RYMHNL]WHND]DOLQHLJUHFUSHERODWDMHEROXLWDN1LMHOLWROXGLOR
VDDOMHQMDGRVWRMQR"
6
UHDQLNRPHQHGDVYHSHUMHL]VYRMHJNULOD
'
DMHVUHDEHVNUDMQDRYMHNELH]QXR]DQHVUHRP
$
NRVUHXHOLVDXYDWLQHJRYRULRQMRM
p
6WUHVMHYLUXVNRMLQDUDGQLNHSUHQRVHQHVLJXUQLQDYRGHLPSRORDMLPD
6
WUHVWRVXRNRYLRNRVUFD
p
6XXWMHGUXWYHQLREOLNQDVUWOMLYRVWL.DNYDJRGVLWQLFDGRQRVLQDPXWMHKX
]DWRWRQDVNDNYDJRGVLWQLFDLUDVWXXMH
8
WMHKDLVDYMHWHVWRVXREUDQDRVREHNRMDQLMHSRJRHQDSDWQMRPRVREHNRMD
MHWLPHSRJRHQD8WMHKDLVDYMHWVXRVLPWRJDLPDVNDGLVWDQFH
p
,VX]HVXSODD
6
X]HVXQLMHPDDEHFHGDEROD
p
%ROMLMHXDVDQNUDMQHJRXDVEH]NUDMD
RYMHNEUH]DERUDYOMDEROQHJRUDGRVW
RYMHNNRMHJEROQHRGJDMDRVWDMHXYLMHNGLMHWH
0
RMHQDMJRUHLVNXVWYRMHGDEROYHLQXOMXGLQHLQLYHOLNLPDQHJRPDOLPD
1
HSUHSXWDMVUFHVYRMHDORVWL
1
HXGDOMXMVHRGRQLKNRMLSODXYHVWXQLPDWXJXM
1
HDOL]DRQLPHJDYLHQHPDMHUNDGVHQLWDQHELPLMHQMDORXEU]R
ELVYHSRVWDORGRVDGQR
1
HPDYHHEROLRGVMHDQMDQDVUHXXWUHQXWNXELMHGH
1
HWNRGDYQLRGJRYRULPLEROMHSUDVWDUD
1
LMHVDPRGMHORYHMHLEROSXWNDVORERGL
1
LWNRQHSODHWDNRJRUNRNDRRQLNRMLXLYRWXQDMUMHHRVMHDMXVDPLORVW
3
ODQLMH]QDNVODERVWL
3
ODXLRL]ERJVX]DQHYLGHMDVQRVPLMXLVHQD]LUXVODER3ODQLMH
YUHGQLMLRGVPLMHKD
3
ODLVRQLPWNRSODH
6
DPRRQDM]DLVWDWXJXMHWNRWXJXMHEH]VYMHGRND
6
X]DPDRYODHQRRNRYLGLQHMDVQR
6
X]HQDVXPODGRVWLLQHMDNLPD
WRMHWRWRLQLWHRYMHNKRHGDWXJXMHLGDSDWLNDGDJOHGDQHLMXPUDQX
VXGELQXNRMXVDPWMHOHVQRQHELKWLRGDSUHSDWL"3URPDWUDMXLWUDJHGLMX
RYMHNL]WHND]DOLQHLJUHFUSHERODWDMHEROXLWDN1LMHOLWROXGLOR
VDDOMHQMDGRVWRMQR"
7
NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7
NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7
NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7
XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7
XJDMHJULMHK
8
PRUXWXJHQHYLGHVHQLNDGREDOH
8
YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=
DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p
8LWDNNXSXMVWUSOMLYRX
,
DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,
VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3
UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8
LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8
LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8
LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8
LYDQMHSRYHDYDXLYDQMH
=
DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p
9HGULQDMHXYLMHNQD]QDNDVORERGH
p
9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p
-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.
DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0
DQMD]ODRELQRGXOMHWUDMX
1
DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1
DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1
HVPLMHVHLQL]ORGDQDVWDQHGREUR
1
H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
1
HPDYHHJ]ODRG]OHSDPHWL
7
NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7
NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7
NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7
XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7
XJDMHJULMHK
8
PRUXWXJHQHYLGHVHQLNDGREDOH
8
YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=
DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p
8LWDNNXSXMVWUSOMLYRX
,
DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,
VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3
UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8
LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8
LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8
LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8
LYDQMHSRYHDYDXLYDQMH
=
DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p
9HGULQDMHXYLMHNQD]QDNDVORERGH
p
9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p
-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.
DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0
DQMD]ODRELQRGXOMHWUDMX
1
DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1
DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1
HVPLMHVHLQL]ORGDQDVWDQHGREUR
1
H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
1
HPDYHHJ]ODRG]OHSDPHWL
7
NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7
NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7
NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7
XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7
XJDMHJULMHK
8
PRUXWXJHQHYLGHVHQLNDGREDOH
8
YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=
DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p
8LWDNNXSXMVWUSOMLYRX
,
DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,
VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3
UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8
LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8
LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8
LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8
LYDQMHSRYHDYDXLYDQMH
=
DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p
9HGULQDMHXYLMHNQD]QDNDVORERGH
p
9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p
-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.
DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0
DQMD]ODRELQRGXOMHWUDMX
1
DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1
DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1
HVPLMHVHLQL]ORGDQDVWDQHGREUR
1
H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
1
HPDYHHJ]ODRG]OHSDPHWL
7
NREL]QDR]DELMHGQLNDGDEROQHPDULMHL"
7
NRQH]QDSRGQLMHWLPDOLEROPRUDUDXQDWLVWLPGDHSUHWUSMHWLSXQREROL
8RJRUHQRVWLVNULYHQDWLQMDERO]ERJQDHJQHXVSMHKD
7
NRVHYROLDOLWLXYLMHNHQDLQHWR]DDOMHQMH
7
XJDHVWRSXWD]QDELWLODQDGRNUDGRVWULMHWNRNDG
7
XJDMHJULMHK
8
PRUXWXJHQHYLGHVHQLNDGREDOH
8
YHOLNRMVXGXLYHOLNHQLMHPHEROL6YHEROLVNUXKRPVXPDQMH
=
DRQLPWRQDPX]PXQHWUHEDSODNDWLWRMHL]JXEOMHQR]DXYLMHN6DPRRQR
WRGDPRSRQHNDGHPRGRELWLQDWUDJ
DORVWMHSULMHOD]RYMHNDL]YHHJXPDQMHVDYUHQVWYR
p
8LWDNNXSXMVWUSOMLYRX
,
DNRMHVYDNLXLWDNSRVHELGREDUQHWUHEDVYHXLWNHKWMHWL
,
VWLQVNLXLWDNVDVWRMLVHXYHGULQLGXKDLRGVXWQRVWLVWUDKDLPRHJDSRVWLL
UD]ERULWRXLGDOHNRYLGQRX
3
UREDXLWNDMHQMHJRYRVMHDQMH3URELUDQMHPRHGMHORYDWLVDPRDNR
]DSRLQMHRGR]GR
8
LWDNQHPRHELWLFLOMLYRWD8LWDNEH]QHHJYLHJMHSULSURVWDVWYDU7NR
QHXLYDSRVWDMHQHSRGQROMLY
8
LWDNNRMLVHVXYLHHVWRSRQDYOMDVWYDUDRWXSMHORVW
8
LYDMXDULEH]GDMH]DKWLMHYDRQGDHQMRPHYODGDWL
8
LYDQMHSRYHDYDXLYDQMH
=
DVYDNLXLWDNSRWUHEQDVXGYDVUFDNRMDVHYROH
p
9HGULQDMHXYLMHNQD]QDNDVORERGH
p
9HVHORVWMHSRGQHEOMHSRGNRMLPXVSLMHYDVYHGROLRWURYD
p
-DNRELVHPDOR]ODGRJDDORQDVYLMHWXNDGDVH]ORQHELPRJORLQLWLXLPH
GREURJD
.
DNRELL]EMHJOLYHD]ODPRUDPRVHVXRLWLVPDQMLPD
0
DQMD]ODRELQRGXOMHWUDMX
1
DMEROMLQDLQGDVHLQLGREURMHVWYUVWDRGOXNDGDVHVX]ELMD]OR
1
DMJRUH]ORRGNRMHJVYLMHWSDWLQLMHMDLQD]OLKYHVODERVWGREULK
1
HVPLMHVHLQL]ORGDQDVWDQHGREUR
1
H]QDMXLJGMH]OROHLQHPRHPRJDQLWLLVWMHUDWL
1
HPDYHHJ]ODRG]OHSDPHWL
1
LNDGVH]ORQHOLMHL]OLP
7
NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8
]ORVHYMHUXMHWHNQDNQDGQR
=
ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=
ORLPDNULODDGREURHSD
=
ORMHQHGRVWDWDNGREURJD
=
ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=
ORQDLOD]LXYDORYLPD
=
ORMHNDRYDWUDDNRQHRSULRFUQL
p
=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
7
21267,.$1-(1-(
o
7RQRVWMHXOMXGQRVWNUDOMHYD
p
1HGRSXVWLGDLWNRHNDQDWHEHWRMH]QDNEH]RE]LUQRVWLSUHPD
EOLQMLPD
%
ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7
NR]DNDVQLQMHJDND]QLLYRW
7
2/(5$1&,-$,1(612/-,9267
N
RQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
p
$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p
2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3
RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p
/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
p
$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p
2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3
RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p
/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
N
RQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
7
2/(5$1&,-$,1(612/-,9267
7
21267,.$1-(1-(
o
7RQRVWMHXOMXGQRVWNUDOMHYD
p
1HGRSXVWLGDLWNRHNDQDWHEHWRMH]QDNEH]RE]LUQRVWLSUHPD
EOLQMLPD
%
ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7
NR]DNDVQLQMHJDND]QLLYRW
=
ORMHNDRYDWUDDNRQHRSULRFUQL
p
=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
1
LNDGVH]ORQHOLMHL]OLP
7
NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8
]ORVHYMHUXMHWHNQDNQDGQR
=
ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=
ORLPDNULODDGREURHSD
=
ORMHQHGRVWDWDNGREURJD
=
ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=
ORQDLOD]LXYDORYLPD
1
LNDGVH]ORQHOLMHL]OLP
7
NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8
]ORVHYMHUXMHWHNQDNQDGQR
=
ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=
ORLPDNULODDGREURHSD
=
ORMHQHGRVWDWDNGREURJD
=
ORQDMQHSULPMHWQLMHLQDMHHSRWSRPDXEODJLOMXGLWDNRWRVHSUDYHGDJD
QLWLYLGHQLWLXMX
=
ORQDLOD]LXYDORYLPD
=
ORMHNDRYDWUDDNRQHRSULRFUQL
p
=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
7
21267,.$1-(1-(
o
7RQRVWMHXOMXGQRVWNUDOMHYD
p
1HGRSXVWLGDLWNRHNDQDWHEHWRMH]QDNEH]RE]LUQRVWLSUHPD
EOLQMLPD
%
ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7
NR]DNDVQLQMHJDND]QLLYRW
7
2/(5$1&,-$,1(612/-,9267
N
RQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
p
$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p
2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3
RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p
/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
p
$NRXSULURGQRPVWDQMXGYDRYMHNDHOHLVWXVWYDURQLVHXVYRMHPQDJRQX
]DVDPRRGUDQMHPQXQRVXNREOMDYDMX,]VWUDKDVYDWNRRQGDQDVWRML
SUHGXKLWULWLGUXJHLLPDSULURGQRSUDYRQDWR
p
2QLOMXGLNRMLPDVHQLNDGDQHSURWXUMHLVXLOLRQLNRMHVHQDMYLHYROLLOLRQL
NRMHVHQDMPDQMHFLMHQL
3
RQHNDGMH]DEDYQRQHNRJRYMHNDL]QHQDGLWLWLPHGDPXVHQHVOLLLGDVH
LPDGUXJRPLOMHQMH
p
/RLOMXGLNDGVXVUHWQLSRVWDMXQHSRGQROMLYL
N
RQIOLNWQHVQROMLYRVWQHWROHUDQFLMDWYUGRJODYRVWWROHUDQFLMDXYUHGDL
YULMHDQMH]DSRYLMHGDQMH
7
2/(5$1&,-$,1(612/-,9267
7
21267,.$1-(1-(
o
7RQRVWMHXOMXGQRVWNUDOMHYD
p
1HGRSXVWLGDLWNRHNDQDWHEHWRMH]QDNEH]RE]LUQRVWLSUHPD
EOLQMLPD
%
ROMHNDVQRQHJRQLNDGD1DMEROMHMHXSUDYRPWUHQXWNX
7
NR]DNDVQLQMHJDND]QLLYRW
=
ORMHNDRYDWUDDNRQHRSULRFUQL
p
=ORYROMDMHLVWRWRLWURPRVWRQDLMHVWHMHGQDYUVWDOLMHQRVWLVDPDQDD
SULURGDWRPHQDJLQMH
1
LNDGVH]ORQHOLMHL]OLP
7
NRQHLQL]ORWLPHMRQLMHXLQLRGREUR7NRHOL]ORUDGLWLXYLMHNQDH
UD]ORJ
8
]ORVHYMHUXMHWHNQDNQDGQR
=
ORGROD]LRGRQRJDWNRQH]QDDXLWLVHQHGD
=
ORLPDNULODDGREURHSD
=
ORMHQHGRVWDWDNGREURJD
=
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QLWLYLGHQLWLXMX
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2
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QHUD]XPLMHYDQMD
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9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
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1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7
YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7
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PD]RKL]PD
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1
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YLHRQLKNRMHSRGQRVLPR
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LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2
VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
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3
RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
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YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7
ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7
ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7
ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7
ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
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XQLWDYDQMDVORERGH
7
ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7
ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7
ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8
YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
2
WSRUNRMLSRMHGLQDFSUXDSRMHGLQLPWHPDPDXUD]JRYRUXRGQRVQRWHPH
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QHUD]XPLMHYDQMD
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9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
p
1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7
YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7
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p
'DELRYMHNELREODJWROHUDQWDQPXGDULUD]XPDQPRUDUDVSRODJDWL
YHOLNRPNROLLQRPYUVWRH
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PD]RKL]PD
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1
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YLHRQLKNRMHSRGQRVLPR
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LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2
VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
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3
RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6
YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7
ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7
ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7
ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7
ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7
ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7
ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7
ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8
YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
2
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QHUD]XPLMHYDQMD
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9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
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7
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PD]RKL]PD
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YLHRQLKNRMHSRGQRVLPR
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MHGQRJDLGUXJRJD
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VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
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3
RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6
YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7
ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7
ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7
ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7
ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7
ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7
ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7
ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8
YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
2
WSRUNRMLSRMHGLQDFSUXDSRMHGLQLPWHPDPDXUD]JRYRUXRGQRVQRWHPH
NRMHL]EMHJDYDLQGLNDWLYQHVX]DQMHJRYXSRGVYLMHVWLVDGUHVLPSWRPH
QHUD]XPLMHYDQMD
o
9HLQDDQWLVHPLWLVWDNDHSXQRYLHRVHELQHJRRVYRPSURWLYQLNXNRMHJD
QHSR]QDMX
p
1HEXGLWYUGRJODYNDGUD]ORJQLMHGREDU
7
YUGRJODYRVWMHQDMMHIWLQLMLVXURJDW]DNDUDNWHU
7
YUGRJODYRVWMHR]QDNDJOXSDQDLQDMMHIWLQLMLVXURJDW]DNDUDNWHU
p
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YHOLNRPNROLLQRPYUVWRH
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PD]RKL]PD
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1
DDWROHUDQFLMDMHYLLREOLNKXPDQL]PD
1
H]QDPGDOLQDHJRGLQHXWMHXGDMHVYHPDQMHOMXGLNRMHFLMHQLPRDVYH
YLHRQLKNRMHSRGQRVLPR
1
LVDPVLJXUDQGDOLMHVQROMLYRVWVDPRSORGUD]XPDLOL]DPRUDYMHURMDWQR
MHGQRJDLGUXJRJD
2
VWDYLRQRPHNRMLYROLRQRWRYROLMHUDNRPXNDHQHNDRVWDYLRQRWR
YROLRQHLGDOMHYROMHWLRQRWRYROLDWHEHHPU]LWL
3
RQHNLPLVOLGDVXSRVWDOLOLEHUDOQLVDPR]DWRWRVXSURPLMHQLOLVPMHUVYRMH
QHWROHUDQFLMH
6
YDNDPHRVREDNRMXVXVUHHPXSRQHHPQDGPDXMH
7
ROHUDQFLMDMHGRND]QHSRYMHUHQMDSUHPDYODVWLWRPLGHDOX
7
ROHUDQFLMDMHRQDMQHXJRGDQRVMHDMGDHPRQDNUDMXPRGDLSDNPRUDWL
SUL]QDWLGDVXGUXJLELOLXSUDYX
7
ROHUDQFLMDMHXYLMHN]QDNGDVHYODVWVPDWUDRVLJXUDQRP
7
ROHUDQFLMDQHVPLMHVWDMDWLQDVSUDPQHWROHUDQFLMHXNROLNRVHRYD]DGQMDQH
VPDWUDEH]RSDVQRPSULYDWQRPPDQRP1HVPLMHSRVWRMDWLVORERGD
XQLWDYDQMDVORERGH
7
ROHUDQFLMDVHHVWREUNDVDQHGRVWDWNRPRVREQRJPLOMHQMD0HXWLP
WROHUDQWDQQLMHRQDMNRMLQHPDRVREQRPLOMHQMHYHRQDMNRMLJDLPDL
GUXJLPDGRSXWDSUDYRQDL]UDDYDQMHGUXJDLMHJPLOMHQMD
7
ROHUDQFLMDYHLQHQHPDWHQLWDSURWLYDNRYDPQDSXWVWDQHPUDY
7
ROHUDQFLMD]QDLRSUDWDWLWXHJUHNH7DNWLQRVW]QDLQHSULPMHLYDWLLK
8
YDDYDQMHVWXSDQMOMXED]QRJSRWRYDQMDNRMH]DVOXXMHRVREDNRMDELQDP
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9
LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
=
DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
]ERJQHGRVWDWNDLQWHUDNFLMHVDGUXJLPSURJUHVLYQLPGUXWYLPD0RQRSRO
MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
p
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p
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1
HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
1
LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
2
QDMNRMLVDPVHELODHQDMODNHVHYULMHD
3
RVWRMHJUDQLFHXYUHGDPDLQHSUDYGDPD
6
DPVHEHYULMHDWNRHOLGUXJRJDYULMHDWL
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NRGUXJHYULMHDVHEHQH]DWLXMH
7
NRODNRYULMHDWHNRRSUDWD
8
YUHGHVXDUJXPHQWLRQLKNRMLQHUDVSRODXDUJXPHQWLPD
p
1HPRM]DSRYLMHGDWLSULMHQHJRQDXLVOXDWL
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9
LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
=
DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
]ERJQHGRVWDWNDLQWHUDNFLMHVDGUXJLPSURJUHVLYQLPGUXWYLPD0RQRSRO
MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
p
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p
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1
HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
1
LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
2
QDMNRMLVDPVHELODHQDMODNHVHYULMHD
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RVWRMHJUDQLFHXYUHGDPDLQHSUDYGDPD
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7
NRODNRYULMHDWHNRRSUDWD
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YUHGHVXDUJXPHQWLRQLKNRMLQHUDVSRODXDUJXPHQWLPD
p
1HPRM]DSRYLMHGDWLSULMHQHJRQDXLVOXDWL
PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
9
LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
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DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
LQVWUXPHQWWRJQDVLOMD$OLWDNYLVXVWDYLSURSDGDMXSRORJLFLVWYDUL2VRED
NRMDMH]DWYRUHQVXVWDYDWURILUDGUXWYRNRMHMH]DWYRUHQRQXQRVWDJQLUD
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MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
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1
HYUDDM]OR]D]ORQLXYUHGX]DXYUHGX
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LWDVHQH]DERUDYOMDVSRULMHRGXYUHGHDQLWDEUHRGGREURLQVWYD
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NRODNRYULMHDWHNRRSUDWD
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PRJODXLQLWLXVOXJXDMRQDVQLMHRGELOD
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LGLRVDPGDOMHMHUVDPVWDMDRQDUDPHQLPDVYRMLKSUHWKRGQLND
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DWYRUHQDVUHGLQDPRUDNRULVWLWLQDVLOMHGDELVHRGUDOD1HWUSHOMLYRVWMH
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MHGQRJXRVQRYLSULPLWLYQRJJOHGLWDQXQRGRYRGLVODEOMHQMXVXVWDYD
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7
NRODNRYULMHDWHNRRSUDWD
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YXNX
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x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
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x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0
XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6
UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
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XDQMHSRVDRVPLOMDWLL]UHNH
p
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WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
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3
RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
3
RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
p
3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
p
$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
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$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
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x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0
XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6
UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0
XDQMHSRVDRVPLOMDWLL]UHNH
p
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WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
S
RXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
S
RXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
p
$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
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$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
x UDNNRMLL]D]LYDPHWDVWD]HUD]PLOMDQMD
x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0
XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6
UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0
XDQMHSRVDRVPLOMDWLL]UHNH
p
.ULODWLFDMHLGHMDQDSXWXGRIUD]H
WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
p
3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
3
RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
3
RVORYLFDGROD]LRGUD]XPD2QDMHXUD]JRYRUXNDREDNOMDXPUDNXVYDNRP
SRVOXSRPRQLFDL]YRUPXGURVWL
p
3RVORYLFDMHRSHSR]QDWDPXGURVWNRMHVHQLWNRQHSULGUDYD
p
$NRRGEDFXMHSRXNXSUH]LUHYODVWLWXGXX3RXNHWHYRGHDSULPMHUL
YXNX
p
$IRUL]DPMH
x URPDQOLMHQLQH
x QDDPLVDRNRMXXMHPRRGGUXJRJDLVNUDVYRJGREDLSRNXDMGDVH
GUXJDLMHPLVOL
x UDNNRMLL]D]LYDPHWDVWD]HUD]PLOMDQMD
x WRWDODQXWRPVPLVOXWRMHVYHXPMHWQLNRSUHORXILOR]RILMVNRLVYH
ILOR]RILMVNRXXPMHWQLNR
0
XGUDL]UHNDQHYULMHGLXXVWLPDOXDNDMHUMXQHND]XMHXSUDYRYULMHPH
6
UFHUD]ERULWDRYMHNDUD]PLOMDRL]UHNDPDSDOMLYRMHXKRVDQPXGUDFX
0
XDQMHSRVDRVPLOMDWLL]UHNH
p
.ULODWLFDMHLGHMDQDSXWXGRIUD]H
WRRVWDMHRGYHOLNLKPLVOLRFDGDQDQMLFH".ULODWLFHVXWUDQMLFH
S
RXNHDIRUL]PLL]UHNHNULODWLFHSRVORYLFH
32*2925
3
LVDQDMHULMHWUDMQLMDRGSDPHQMD
2
YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.
QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
3
LVDQDMHULMHWUDMQLMDRGSDPHQMD
2
YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.
QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
32*2925
32*2925
3
LVDQDMHULMHWUDMQLMDRGSDPHQMD
2
YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.
QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
3
LVDQDMHULMHWUDMQLMDRGSDPHQMD
2
YDNQMLLFDVDGULUL]QLFXPXGURVWL]DQDGROD]HHOMXGHWUHHJWLVXOMHD
RQD MH RVWDYWLQD SR]QDWLK L QHSR]QDWLK PLVOLODFD 6WDUL L 1RYL ]DYMHW
7DOPXG]QDQRVWQDURGQDPXGURVWDIRUL]PLILOR]RIDSMHVQLNDNQMLHYQLND
QRYLQDUDXPMHWQLNDJHQLMDOQLKLRELQLKOMXGLL]GDOMQMHLEOLHSURORVWL
7HSRUXNHVQDQRRGMHNXMXQDSRVHEDQRVHEXMDQVOLNRYLWLGXKRYLW QDLQ
RVOLNDYDMXRYMHNDOMXGHVYLMHW]QDQRVWVWYDULSRMDYHLRGQRVH0QRJHRG
QMLK VHX X GDYQLQX SURKXMDOLK YUHPHQD DOL L GDQDV ]DXXMH QMLKRYD
VYMHLQDQMLKRYDDNWXDOQRVW3RPLVOLRELRYMHNGDWRSLXGDQDQMLQDMEROML
XPRYLD]DSUDYRMRPRUDPRSXQRWRJDQDXLWLRGQDLKSUHWKRGQLND
.
QMLLFDJRYRUL
x R QDPD VDPLPD R RYMHNX NDR ELRORNRP HWLNRP VSR]QDMRP
SURWXULMHQRP VWYDUDODNRP GHVWUXNWLYQRP GUXWYHQRP SROLWLNRP
RWXHQRP L RVMHDQRP ELX R PDQDPD L YUOLQDPD R YMHURYDQMX
]DEOXGDPDMHGQRPUMHMXRVYLMHWOLPLWDPQLPVWUDQDPDXPD
x RPLVOLPDL]VYLMHWD]QDQRVWLSVLKRORJLMHLILOR]RILMH
3RUXNH L] QDUHGQLK WHNVWRYD L]YXHQH VX L] NRQWHNVWD D GLMHORP LPDMX
NDUDNWHUDSHOD&LOMQDSLVDMHGDQDMHGQRPPMHVWX]DELOMHHQHPLVOLLVXVWDYL
YUHGQRWDVYRMRPOMHSRWRPLVNUHQRXLSRQHNRPDRNRPSUREXGHQDXDOL
LEXGXXVYLMHVWQDXVDYMHVWLOLXREUD]LOMX
3ULOLNRPXUHLYDQMDSRMPRYDLPDRVDPXYLGXGDMHLQDMPDQMLUHGEROMLRG
QHUHGD DOL WR QLMH XYLMHN MHGQRVWDYQR 3ULPMHULFH SRG NRMH SRMPRYH
XNOMXLWLPLVOLHQHWUHEDGDULYDWLUXDPDGRNQHXYHQXRYMHNQLNDGD
QLMHGRYROMQRRSUH]DQNRGL]ERUDVYRMLKURGLWHOMDL1HPDWHPLVOLQDNRMX
SROLFLMDQHELSD]LOD"0RGDXSRGQDVORY2GXKRYLWRVWL"
'REURM VH PLVOL WUHED HVWR YUDDWL 2QD MH VYMHWLRQLN SXWRND] VMHDQMH ]D
EXGXQRVW SURORVW ]D SDPHQMH LWDQMH GREUH NQMLJH RYMHND WLWL RG
SRWSXQHVDPRH1DNUDMXLWDWHOMXMHGREURPRHVDPL]DEUDWLVYRMHSLVFH
/LMHSD MH PLVDR SRH]LMD X SUR]L NULVWDOQL VWDODJPLW LVNXVWYHQRJ GXKD
.UOHDRQDVHMDYOMDNDREULWNDVDEOMDNRMDVNDOSHORPVYRMLKVSR]QDMDUHH
WNLYR QDLK SUHGRGEL UXHL GRVDGDQMH RNYLUH VKYDDQMD GRQRVHL QRYH
GLPHQ]LMHSRQLUDQMD99XHWL
3RNXDMPR ]DMHGQLNL GRL GR LVWLQH 7MHLPR VH VSR]QDMRP GD L PDNDU
32*2925
RJUDQLHQRSULEOLDYDQMHLVWLQLPRHELWLNRULVQR8RVWDORPWRPRHKODGQD
LJRODLVWLQDSURWLYEOLVWDYLKDULODL"
.QMLLFD H PRGD GREUR GRL L SLVFLPD NRML WUDH PRWLYH ]D VYRMD GMHOD
VFHQDULVWLPD L GUXJLP NUHDWLYQLP RVREDPD ,]ERU VNUDLYDQMD REUDGD
SUHUDGDLVORERGQDLQWHUSUHWDFLMDPLVOLLGXQDGXXXUHGQLND1HNDPLEXGH
RSURWHQR L]RVWDYOMDQMH DXWRUD X VDPRM NQML]L ELOD PL MH YDQLMD OMHSRWD
L]ULDMDQHJRVMHQDWYRUFD}
0HXWLPLPHQDYHLQHDXWRUDVDGUDQDVXQDGLVNHWLNRMDVDGULLDEHFHGQL
SRMPRYQLN &LOM HOHNWURQLNRJ ]DSLVD MH X SUHWUDLYDQMX NOMXQLK ULMHL L
VWYDUDQMX YODVWLWH ED]H SRGDWDND SR YODVWLWRP QDKRHQMX D XMHGQR VH
L]EMHJDYDSRQRYQRPXNRWUSQRSUHSLVLYDQMH
6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
VWLOQLVXRYLPHGRYUHQLNDRQLWLGMHORMHUWRQLMHQLWLRYMHNVDP
5DGXMH PH RGD]LY WRYDWHOMD SLVDQH ULMHL NRML VX PL XND]DOL QD VWLOVNH L
JUDPDWLNHSURSXVWHXSUYRPL]GDQMX'XDQVDPVHLVSULDWLVYLPLWDWHOMLPD
QD VLWQLP VORYLPD SRJUHNDPD L VWYDUDODNRP VOMHSLOX MHU VX QHNH PLVOL
SRQRYOMHQHSRGGUXJLPSRMPRYLPDXLVWRMNQML]L7RMHRYGMHLVSUDYOMHQR3UL
WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
3RQHJGMH VH XND]DOD DYHW X YLGX SURJUDPVNH WYUGRJODYRVWL PHQL WHNR
UD]XPOMLYHLQDMODNHPLMHELORSULSLVDWLWRRVYHWLPUWYHPDWHULMH
0RMDSRGYRMHQRVWL]PHXDXWRUDXUHGQLNDLL]GDYDDXMHGQRMRVRELVWYRULOD
MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
WHKQLNLXUHGQLNSODDPFLMHQX QH]QDQMD D QH]QDOLFD QHH QLWL QD PXNDPD
SUL]QDWL D NDR L]GDYD JXELR VDP GUDJRFMHQH WUHQXWNH QD ]DWYDUDQMH
ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
SULKYDDPNULWLNXLGREURQDPMHUHQHSULPMHGEHRQHVXQXQHLGREURGROH
,]RVWDYLRVDPLQGHNVHLOLWHUDWXUXRFMHQMXMHPGDELWR]QDWQRRSWHUHWLORRSVHJ
NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
LWDWHOMXQDQMHJRY]DKWMHY
-HGDQ 3DVFDORY FLWDW VDY YLGLYL VYLHW MH QH]DPMHWOMLY SRWH] X LURNRP
QDUXMXSULURGHRVWDMHLVWLNDRLXSUYRPL]GDQMXGULPGDMHL]ULDML]
NUDMDGHYHWQDHVWRJVWROMHDLGDQDVOLMHSLUD]XPOMLY
.QMLLFDRVLPXUHHQLKPLVOLVDGULLJRWRYRSHWVWRVDYMHWDUDVSRUHHQLKX]
SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
SUR]LEH]RE]LUDQDGXLQXWHNVWD
2EMDYRP RYH NQMLLFH ELWL H ]D QHNH ]QDOFH SLVDQH ULMHL X VYRMRM RVQRYL
XSLWDQ SULQRV NQMLHYQRVWL LOL ]QDQRVWL ]D PHQH DNR QLWD GUXJR RVWDMH
GRSULQRV VDNXSOMHQ L SR RGUHHQLP SRMPRYLPD XUHHQH VORHQH JUDH ]D
RJUDQLHQRSULEOLDYDQMHLVWLQLPRHELWLNRULVQR8RVWDORPWRPRHKODGQD
LJRODLVWLQDSURWLYEOLVWDYLKDULODL"
.QMLLFD H PRGD GREUR GRL L SLVFLPD NRML WUDH PRWLYH ]D VYRMD GMHOD
VFHQDULVWLPD L GUXJLP NUHDWLYQLP RVREDPD ,]ERU VNUDLYDQMD REUDGD
SUHUDGDLVORERGQDLQWHUSUHWDFLMDPLVOLLGXQDGXXXUHGQLND1HNDPLEXGH
RSURWHQR L]RVWDYOMDQMH DXWRUD X VDPRM NQML]L ELOD PL MH YDQLMD OMHSRWD
L]ULDMDQHJRVMHQDWYRUFD}
0HXWLPLPHQDYHLQHDXWRUDVDGUDQDVXQDGLVNHWLNRMDVDGULLDEHFHGQL
SRMPRYQLN &LOM HOHNWURQLNRJ ]DSLVD MH X SUHWUDLYDQMX NOMXQLK ULMHL L
VWYDUDQMX YODVWLWH ED]H SRGDWDND SR YODVWLWRP QDKRHQMX D XMHGQR VH
L]EMHJDYDSRQRYQRPXNRWUSQRSUHSLVLYDQMH
6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
VWLOQLVXRYLPHGRYUHQLNDRQLWLGMHORMHUWRQLMHQLWLRYMHNVDP
5DGXMH PH RGD]LY WRYDWHOMD SLVDQH ULMHL NRML VX PL XND]DOL QD VWLOVNH L
JUDPDWLNHSURSXVWHXSUYRPL]GDQMX'XDQVDPVHLVSULDWLVYLPLWDWHOMLPD
QD VLWQLP VORYLPD SRJUHNDPD L VWYDUDODNRP VOMHSLOX MHU VX QHNH PLVOL
SRQRYOMHQHSRGGUXJLPSRMPRYLPDXLVWRMNQML]L7RMHRYGMHLVSUDYOMHQR3UL
WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
3RQHJGMH VH XND]DOD DYHW X YLGX SURJUDPVNH WYUGRJODYRVWL PHQL WHNR
UD]XPOMLYHLQDMODNHPLMHELORSULSLVDWLWRRVYHWLPUWYHPDWHULMH
0RMDSRGYRMHQRVWL]PHXDXWRUDXUHGQLNDLL]GDYDDXMHGQRMRVRELVWYRULOD
MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
WHKQLNLXUHGQLNSODDPFLMHQX QH]QDQMD D QH]QDOLFD QHH QLWL QD PXNDPD
SUL]QDWL D NDR L]GDYD JXELR VDP GUDJRFMHQH WUHQXWNH QD ]DWYDUDQMH
ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
SULKYDDPNULWLNXLGREURQDPMHUHQHSULPMHGEHRQHVXQXQHLGREURGROH
,]RVWDYLRVDPLQGHNVHLOLWHUDWXUXRFMHQMXMHPGDELWR]QDWQRRSWHUHWLORRSVHJ
NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
LWDWHOMXQDQMHJRY]DKWMHY
-HGDQ 3DVFDORY FLWDW VDY YLGLYL VYLHW MH QH]DPMHWOMLY SRWH] X LURNRP
QDUXMXSULURGHRVWDMHLVWLNDRLXSUYRPL]GDQMXGULPGDMHL]ULDML]
NUDMDGHYHWQDHVWRJVWROMHDLGDQDVOLMHSLUD]XPOMLY
.QMLLFDRVLPXUHHQLKPLVOLVDGULLJRWRYRSHWVWRVDYMHWDUDVSRUHHQLKX]
SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
SUR]LEH]RE]LUDQDGXLQXWHNVWD
2EMDYRP RYH NQMLLFH ELWL H ]D QHNH ]QDOFH SLVDQH ULMHL X VYRMRM RVQRYL
XSLWDQ SULQRV NQMLHYQRVWL LOL ]QDQRVWL ]D PHQH DNR QLWD GUXJR RVWDMH
GRSULQRV VDNXSOMHQ L SR RGUHHQLP SRMPRYLPD XUHHQH VORHQH JUDH ]D
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6YDNL SRNXDM WH YUVWH L]LVNXMH RJURPDQ QDSRU SULMH VYHJD SLVFD .ULWHULML L
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SRQRYOMHQHSRGGUXJLPSRMPRYLPDXLVWRMNQML]L7RMHRYGMHLVSUDYOMHQR3UL
WRPPRUDPQDJODVLWLGDVDPELRSULVLOMHQVDPXUHGLWLPXNRWUSQRSUHSLVLYDWL
WHNVWRYH WHKQLNL XUHGLWL VORJRYH L X YODVWLWRM QDNODGL WLVNDWL RED L]GDQMD
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MH SRYHL KLEULG L VWLOVNX QHXMHGQDHQRVW NDR DXWRU QLVDP GR]YROLR ]QDWQD
VNUDLYDQMD NDR XUHGQLN PLMHQMDR VDP NRQFHSFLMX X YLH QDYUDWD NDR
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ILQDQFLMVNHNRQVWUXNFLMH.UDMQMDMHRFMHQDQDLWDWHOMXRGNRMHJDRHNXMHPL
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NQMLJH 9ROMDQ VDP LSDN KYDOD UDXQDOX GRVWDYLWL MH QD GLVNHWL VYDNRP
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SULSDGDMXH SRMPRYH 6YH MH WR VWLOVNL L]UDHQR VX NDR VYRMHYUVQD SRH]LMD X
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VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
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LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
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GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
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QHNDPLEXGHRSURWHQDWDVORERGD7RVHSRVHEQRRGQRVLQDPLVOLL]YDHQH
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NUDMX VDP RGXVWDR RG WRJD GD SRG VYDNX FLMHQX PLMHQMDP VYDNX ULMH VDPR
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YUHPHQD.RPHELWRWUHEDOR"0RMDVHDPELFLMDLUD]LQDDVSLUDFLMH]DXVWDYLOD
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GRWMHULYDQMXWXLKPLVOL
0RMHVXPLVOLELOHXSUDYOMHQHSUHPDLWDWHOMXVMDVQRPQD]QDNRPWDPRJGMH
SRVWRML SUHYLH RGJRYRUD QD ]QDDM QHNRJ SRMPD PRGD QHWR QLMH ELOR X
UHGX V SLWDQMHP NRMH XSXXMHPR WRP SRMPX 8VWYDUL QDMOMHSL VX PL ELOL
NUDWNLMH]LQLVNORSRYLSRSXW]ELUNHYHOLNLKJRYRUDNRMLPDVHQHPRHQLWD
GRGDWLQLWLRGX]HWL$OLOMHSRWXVDPSURQDDRLXRQLPSRUXNDPDNRMHVDGUH
YLH UD]OLLWLK SRMPRYD V YLH]QDQRP SRUXNRP WR SRVHEQR YULMHGL DNR VH
&LWDWQRVW MH HNVSOLFLWQR SDPHQMH NXOWXUH 8 VYRMD GYD RVQRYQD WLSD LOXVWUDWLYQRP L
LOXPLQDWLYQRP VXVUHWX L]PHX YODVWLWRJD L WXHJD WHNVWD FLWDWQRVW XYD NXOWXUX RG ]DERUDYD L
VDPRXQLWHQMD2QDWRSRGMHGQDNRLQLNDGDVWXLPWHNVWRYLPDSRVWXSDNDRV5,=1,&20NDRL
RQGDNDGDRGUL]QLFHSRNXDYDDQHPRHQDSUDYLWL35$=183/28
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,] SHUVSHNWLYH LOXPLQDWLYQH FLWDWQRVWL LOXVWUDWLYQD MH FLWDWQRVW NRQ]HUYDWLYQD D YODVWLWD
SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
,OXVWUDWLYQD MH FLWDWQRVWXVYDMDQMH WXLK WHNVWRYD L NXOWXUQH WUDGLFLMH LOXPLQDWLYQD MH QMLKRYR
QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
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PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
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SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
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VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
SRUXNH
1DPMHUDPLMHELODREXKYDWLWLWRLUDRE]RUMDOMXGVNRJGXKDSURQDLGXEOMH
LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
SUHSLVLYDQMD
3ULPMHULFHSRVWRMHH5,=1,&(VOXLOHVXPLNDRL]YRUJUDHDQHNDRX]RU
6WRJD VDP VNORQ XYMHUHQMX GD MH NRULWHQMH WXLK FLWDWD X FMHORVWL LOL
GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
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QHNDPLEXGHRSURWHQDWDVORERGD7RVHSRVHEQRRGQRVLQDPLVOLL]YDHQH
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NUDMX VDP RGXVWDR RG WRJD GD SRG VYDNX FLMHQX PLMHQMDP VYDNX ULMH VDPR
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YUHPHQD.RPHELWRWUHEDOR"0RMDVHDPELFLMDLUD]LQDDVSLUDFLMH]DXVWDYLOD
QD XRDYDQMX SRUXND QD RVOREDDQMX RG VXYLQRJ NDR SUHGXYMHWD YODVWLWRJ
RVMHDMD OMHSRWH X L]ULDMX D QH X LHQMX VDNDHQMX LOL MDORYRP
GRWMHULYDQMXWXLKPLVOL
0RMHVXPLVOLELOHXSUDYOMHQHSUHPDLWDWHOMXVMDVQRPQD]QDNRPWDPRJGMH
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UHGX V SLWDQMHP NRMH XSXXMHPR WRP SRMPX 8VWYDUL QDMOMHSL VX PL ELOL
NUDWNLMH]LQLVNORSRYLSRSXW]ELUNHYHOLNLKJRYRUDNRMLPDVHQHPRHQLWD
GRGDWLQLWLRGX]HWL$OLOMHSRWXVDPSURQDDRLXRQLPSRUXNDPDNRMHVDGUH
YLH UD]OLLWLK SRMPRYD V YLH]QDQRP SRUXNRP WR SRVHEQR YULMHGL DNR VH
VWUXQMDNH LOL RVREH NRMH LPDMX VPLVDR ]D YODVWLWH L]ULDMH D SRQHNDG LP
X]PDQMNDMX RVQRYQH WH]H ]D SULX LOL VX DN QMLKRYL WHNVWRYL EH] MDVQH
SRUXNH
1DPMHUDPLMHELODREXKYDWLWLWRLUDRE]RUMDOMXGVNRJGXKDSURQDLGXEOMH
LOL GXKRYLWH SRUXNH WR MH SMHVQLN KWLR WLPH UHL ,DNR MH YHLQD WHNVWRYD
L]YRUQD GXERNR YMHUXMHP VDPR SLVDQMH RYDNYH NQMLJH MH GDOHNR RG SXNRJ
SUHSLVLYDQMD
3ULPMHULFHSRVWRMHH5,=1,&(VOXLOHVXPLNDRL]YRUJUDHDQHNDRX]RU
6WRJD VDP VNORQ XYMHUHQMX GD MH NRULWHQMH WXLK FLWDWD X FMHORVWL LOL
GMHORPLQR PDQMH LOXVWUDWLYQRJ D YLH LOXPLQDWLYQRJ NDUDNWHUD 3RQHJGMH
VDPSUHX]LPDQMHPMH]LQLKVNORSRYDPRGDXPDQMLR]QDDMYODVWLWHSRUXNH
QHNDPLEXGHRSURWHQDWDVORERGD7RVHSRVHEQRRGQRVLQDPLVOLL]YDHQH
L]NRQWHNVWDNRMHVDPGRLYLRNDRQHWROLMHSRDOLQHLPRMHVDPRSRVHEL1D
NUDMX VDP RGXVWDR RG WRJD GD SRG VYDNX FLMHQX PLMHQMDP VYDNX ULMH VDPR
]DWR WR MH WXD MHU EL WDNDY SULVWXS ]DKWLMHYDR QHSRWUHEDQ QDSRU L SXQR
YUHPHQD.RPHELWRWUHEDOR"0RMDVHDPELFLMDLUD]LQDDVSLUDFLMH]DXVWDYLOD
QD XRDYDQMX SRUXND QD RVOREDDQMX RG VXYLQRJ NDR SUHGXYMHWD YODVWLWRJ
RVMHDMD OMHSRWH X L]ULDMX D QH X LHQMX VDNDHQMX LOL MDORYRP
GRWMHULYDQMXWXLKPLVOL
0RMHVXPLVOLELOHXSUDYOMHQHSUHPDLWDWHOMXVMDVQRPQD]QDNRPWDPRJGMH
SRVWRML SUHYLH RGJRYRUD QD ]QDDM QHNRJ SRMPD PRGD QHWR QLMH ELOR X
UHGX V SLWDQMHP NRMH XSXXMHPR WRP SRMPX 8VWYDUL QDMOMHSL VX PL ELOL
NUDWNLMH]LQLVNORSRYLSRSXW]ELUNHYHOLNLKJRYRUDNRMLPDVHQHPRHQLWD
GRGDWLQLWLRGX]HWL$OLOMHSRWXVDPSURQDDRLXRQLPSRUXNDPDNRMHVDGUH
YLH UD]OLLWLK SRMPRYD V YLH]QDQRP SRUXNRP WR SRVHEQR YULMHGL DNR VH
&LWDWQRVW MH HNVSOLFLWQR SDPHQMH NXOWXUH 8 VYRMD GYD RVQRYQD WLSD LOXVWUDWLYQRP L
LOXPLQDWLYQRP VXVUHWX L]PHX YODVWLWRJD L WXHJD WHNVWD FLWDWQRVW XYD NXOWXUX RG ]DERUDYD L
VDPRXQLWHQMD2QDWRSRGMHGQDNRLQLNDGDVWXLPWHNVWRYLPDSRVWXSDNDRV5,=1,&20NDRL
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MHGQDNRNRULVQDSUYLVWRJDWRVWYDUDLMDDNXOWXUQLNDQRQDGUXJLVWRJDWRWRPXNDQRQXNDGD
RQRNRWDL]DSULMHWLSUHHVWRNRPVHPLRWL]DFLMRPSRND]XMHGDQLMHQLMHGLQLQLYMHDQ
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QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
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,OXVWUDWLYQD MH FLWDWQRVWXVYDMDQMH WXLK WHNVWRYD L NXOWXUQH WUDGLFLMH LOXPLQDWLYQD MH QMLKRYR
QHSUHGYLGLYRNUHDWLYQRRVYDMDQMH3UYDMH]UHORVWLVWDURVWNXOWXUHGUXJDQHREX]GDQDNXOWXUQD
PODGRVWNRMRMHVWRQLWDQLMHVYHWRLNRMDVDPDPRUDMHGQRPVD]UHWLLRVWDUMHWLSRVWDWLNDQRQ]D
QRYH MR PODH WHNVWRYH ,]YRU 'XEUDYND 2UDL 7ROL 7HRULMD FLWDWQRVWL *UDILNL ]DYRG
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,]SHUVSHNWLYHLOXVWUDWLYQHFLWDWQRVWLLOXPLQDWLYQDMHFLWDQRVWQLKLOLVWLQDDYODVWLWDNRQVWUX WLYQD
N
,] SHUVSHNWLYH LOXPLQDWLYQH FLWDWQRVWL LOXVWUDWLYQD MH FLWDWQRVW NRQ]HUYDWLYQD D YODVWLWD
SURJUHVLYQD ,] SHUVSHNWLYQH QDH QHXWUDOQH WLSRORJLMH RED VX WLSD FLWDWQRVWL MHGQDNR YDQD L
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VUKPLAST I.G.
VUKPLAST I.G.
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
vrhunska tehnologija
reciklaa
vrhunska tehnologija
reciklaa
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
Vl. Vladimir Kruh-Vuk
IVANI-GRAD, Savska 103
Tel.: + Fax: 01/2888-258
iro r.: 32710-685-30164
JMBG 0410941340028
VUKPLAST I.G.
VUKPLAST I.G.
VUKPLAST I.G.
VUKPLAST I.G.
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
vrhunska tehnologija
reciklaa
vrhunska tehnologija
reciklaa
Prerada
plastinih masa,
izrada i tisak
Pe. ambalae
Vl. Vladimir Kruh-Vuk
IVANI-GRAD, Savska 103
Tel.: + Fax: 01/2888-258
iro r.: 32710-685-30164
JMBG 0410941340028
VUKPLAST I.G.
VUKPLAST I.G.
VOLNH
$XJXVW52',1
IRWRJUDILMDDXWRUDQDSROHLQLRPRWD
0LOLFD0$5$9,
WLVDN
,7*=DJUHE
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0LOLFD0$5$9,
VOLNH
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Karlo otari
ISBN: 953-98297-1-2
Mo misli