(T) 541-267-0789 (C) 541-252-1475 (E) JCW9764@Yahoo.com Summary Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 8 years in retail. Areas of expertise include inventory, cash management and exceptional customer service. Highlights Inventory control procedures Organized Cash handling accuracy Time management Store planning and design Detail-oriented Mathematical aptitude High-end fashion knowledge Strong communication skills Excellent multi-tasker Superb sales professional Proficient in MS Office Accomplishments o Awarded 4 merit increases during the first 2 years of employment. o Routinely helped as many as 50 customers each day in a high-volume retail outlet. o Received numerous exceeds expectations ratings on performance reviews. Experience 06/2010 - 07/2012 Staples Coos Bay, OR Inventory Assistant/Customer Service Associate o Answered customers' questions and addressed problems and complaints in person and via phone. o Opened and closed the store, which included counting cash drawers and making bank deposits. o Helped customers select products that best fit their personal needs. o Maintained visually appealing and effective displays for the entire store. o Offered exceptional customer service to differentiate and promote the company brand. o Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. o Kept the showroom clean and maintained neat, orderly product displays. o Completed floor replenishment to guarantee size availability and promote customer satisfaction. o Communicated information to customers about product quality, value and style. o Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. o Built and maintained effective relationships with peers and upper management. o Processed shipments and maintained organized stock shelves. o Processed all sales transactions accurately and in a timely fashion. o Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. 01/2010 - 06/2010 Grocery Outlet Coos Bay, OR Customer Service Associate o Answered customers' questions and addressed problems and complaints in person and via phone. o Helped customers select products that best fit their personal needs. o Maintained visually appealing and effective displays for the entire store. o Kept the showroom clean and maintained neat, orderly product displays. o Completed floor replenishment to guarantee size availability and promote customer satisfaction. o Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. o Balanced the needs of multiple customers simultaneously in a fast- paced retail environment. o Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. 06/2007 - 06/2009 Fred Meyer Jewelers Coos Bay, OR Sales Associate o Processed shipments and maintained organized stock shelves. o Informed customers about all product lines and services offered by the company. o Answered customers' questions and addressed problems and complaints in person and via phone. o Opened and closed the store, which included counting cash drawers and making bank deposits. o Helped customers select products that best fit their personal needs. o Maintained visually appealing and effective displays for the entire store. o Exceeded personal sales goals for 3 quarters in a row. o Educated customers on product and service offerings. o Offered exceptional customer service to differentiate and promote the company brand. o Consulted with customers on the latest styles and trends. o Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. o Built customer confidence by actively listening to their concerns and giving appropriate feedback. o Built and maintained effective relationships with peers and upper management. 05/2005 - 07/2007 Fred Meyer Coos Bay, OR Customer Service Associate o Answered customers' questions and addressed problems and complaints in person and via phone. o Opened and closed the store, which included counting cash drawers and making bank deposits. o Helped customers select products that best fit their personal needs. o Maintained visually appealing and effective displays for the entire store. o Educated customers on product and service offerings. o Offered exceptional customer service to differentiate and promote the company brand. o Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. o Kept the showroom clean and maintained neat, orderly product displays. o Built customer confidence by actively listening to their concerns and giving appropriate feedback. o Completed floor replenishment to guarantee size availability and promote customer satisfaction. o Communicated information to customers about product quality, value and style. o Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. o Offered direction and gave constructive feedback to motivate team members. o Built and maintained effective relationships with peers and upper management. o Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales. o Processed shipments and maintained organized stock shelves. Processed all sales transactions accurately and in a timely fashion. o Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Education 2014 Southwestern Community College, Coos Bay, OR, United States o Business Management and Entrepreneurship Associate of Science o Emphasis in Business Management. o Recipient of ETI Scholarship. o Coursework in Business, Communications and Organizational Psychology.