AR INSTITUTE OF MANAGEMENT & TECHNOLOGY

MULTIPLE CHOICE QUESTIONS

PGDM E H3-TEAM BUILDING & LEADERSHIP


1. Organizational efficiency is improved by the use of _________________.
a) Programmed decisions
b) Nonprogrammed decisions
c) Less planning
d) Lower expectations and lower demands by top manager

2. Which of the following would best describe the psychological orientation of an individual making
a maximax type of choice?
a) Optimist
b) Realist
c) Pessimist
d) Satisficer

3. If companies value teamwork, then promotions, pay raises, and other forms of recognition should
be given to individuals for how effectively the work as:
a) Managers
b) Team members
c) Leaders
d) Individuals
e) Group members

4. Which of the following decision procedures would be characterized by a manager who asks other
people for their opinion and ideas, then makes the decision alone?
a) Autocratic
b) Consultation
c) Joint decision
d) Delegation

5. Under which of the following decision procedures would other people have the greatest influence?
a) Autocratic
b) Consultation
c) Joint decision
d) Delegation

6. Behavioral theories of leadership focused on_____.
a) Who effective leaders
b) What characteristics effective leaders had
c) How to identify effective leaders
d) What effective leaders did

7. Which leadership style tends to centralize authority and make unilateral decisions?
a) Cultural style
b) Autocratic style
c) Democratic style
d) Laissez-faire

8. A democratic consultative leader.
a) Seeks input and shares the final decision
b) Makes the final decision without input
c) Seeks input but makes the final decision by oneself
d) Shares the final decision without input

9. A democratic participate leader ____.
a) Seeks input and shares the final decision
b) Shares the final decision without input
c) Makes the final decision without input
d) Seeks input but makes the final decision by oneself

10. According to the normative decision making model, the decision procedure directly affects which
of the following?
a) Unit/team performance
b) The amount of disagreement among subordinates with respect to their preferred alternatives
c) Whether the decision is important or trivial
d) Decision acceptance

11. When designing reward systems for teams, it is best to encourage cooperative efforts rather than
____________ ones.
a) Collectivist
b) Cooperative
c) Pluralistic
d) Competitive
e) Individualistic

12. The challenge of creating teams is less demanding for management when teams are introduced
where employees have strong _________ values.
a) Pluralistic
b) Collectivist
c) Individualistic
d) Cooperative
e) Competitive

13. When managing a diverse team, it is important to keep in mind that:
a) Diverse groups are generally less creative.
b) Communication should be easier because the group is diverse.
c) It will be easier to reach agreement on specific actions.
d) The lack of a common perspective means that more time is spent on discussing issues.
e) The group may be less open to new ideas because of its diversity.

14. Communication starts with :
a) Message
b) Sender
c) Channel
d) Feedback

15. The number of key elements in the communication process is :
a) Five
b) Six
c) Seven
d) Four

16. Successful teams translate their _______ into specific, measurable, and realistic performance
goals.
a) Common purpose
b) Knowledge
c) Norms
d) Roles
e) Skills

17. Which one of the following characteristics is part of the definition of a group?
a) Interdependent effort
b) Individual goals
c) Independent behaviour
d) Personal accountability
e) Unstable relationship

18. You are a member of a work team whose goal is to improve the efficiency of the production
process. Your team is best described as:
a) Cross-functional
b) Problem-solving
c) Goal-oriented
d) Production-oriented
e) Self-managed

19. Work groups of employees and supervisors that meet regularly to discuss their quality problems
and recommend solutions is a form of participative management called:
a) Goal-oriented teams
b) Department teams
c) Evaluation teams
d) Cooperative groups
e) Quality circles

20. Self-managed work teams are generally:
a) Groups of employees who take on the responsibilities of their former supervisors
b) Those who meet weekly to discuss ways of improving quality, efficiency, and work environment
c) From different work areas, but at similar hierarchical levels, who work together to accomplish
tasks
d) Comprised of people from different levels of the organization
e) Employees who take on responsibilities for other employees unable to make decisions

21. ____________ teams are employees from about the same hierarchical level, but from different
work areas, who come together to accomplish a task.
a) Work-related
b) Self-managed
c) Re-engineering
d) Problem-solving
e) Cross-functional

22. If a manager is dependent on the subordinate and the subordinate makes a mistake, the manager
is more likely to attribute the poor performance to which of the following?
a) Internal effort
b) Internal ability
c) External problems
d) Resistance

23. The two broad areas of communication are:
a) Oral and written communication
b) Verbal and written communication
c) Verbal and non-verbal communication
d) Oral and non-verbal communication

24. Which of the following are examples of oral communication?
a) Meetings, memos and presentations
b) Meetings, memos and performance reviews
c) Meetings, presentations and performance reviews
d) Reports, presentations and performance reviews

25. The University of Iowa studies discussed all of the following leadership styles except.
a) Laissez-faire
b) Democratic
c) Benevolent
d) Autocratic

26. Which of the following is a cognitive strategy for self-management?
a) Self-reward
b) Self-monitoring
c) Cue modification
d) Mental rehearsal

27. ______________________ teams are an effective way to allow people from diverse areas within an
organization to exchange information, develop new ideas and solve problems, and coordinate
complex projects.
a) Multifaceted
b) Cross-functional
c) Quality circle
d) Problem-solving
e) Self-managed

28. Which of the following are examples of written communication?
a) Letters and voicemail
b) Reports and email
c) Circulars and voicemail
d) Presentations and email

29. Virtual teams are characterized by:
a) Employees who are given the authority to implement any of their suggested actions
b) Groups of employees who take on the added responsibilities of their former managers
c) Individuals from different work areas who come together to accomplish a task
d) Employees who meet regularly to take corrective actions to problems being experienced
e) Use of computer technology to communicate with individuals at different worksites

30. Virtual teams generally can perform the same functions and do the same things that other teams
have traditionally accomplished. Many times, they can even be more efficient at tasks due to the
establishment of systems and procedures, and acceptance of these by team members. Before this
can happen, however, virtual teams must set the stage for effective interaction through all of the
following except:
a) Be aware of any pessimists who may exist among them
b) Ensure that the tone of introductory messages facilitates trust
c) Share some personal information about them
d) Assign clear roles for their members
e) Recognize that eagerness and enthusiasm has no impact on team function

31. Social loafing refers to
a) Baking bread in groups
b) Working harder when in a group due to accountability
c) Enjoying oneself in the midst of a group performance
d) Slacking off when in a group due to unaccountability

32. What is the term used to describe when a person's identity and self-awareness are diffused by
being in the presence of a group, and a person might act in an unrestrained manners?
a) Deinstitutionalization
b) Deindividuation
c) Decineration
d) Declination

33. Group polarization occurs when
a) Members in a group interact, but, instead of changing their minds about a topic, they keep their
original ideas and strengthen those ideas
b) The group members do not interact, and the members reverse their decisions to the opposite
point of view
c) Social loafing is strong and deindividuation is weak
d) The members in a group interact, and based upon what they hear, they discard their original ideas
in favor of the other group members' ideas

34. Which researcher coined the term "groupthink"?
a) Leon Festinger
b) Norman Triplett
c) Irving Janis
d) Irwin Yalom

35. Groupthink is used to describe.
a) The positive aspects that occur when a group works together
b) Group dynamics that can interfere with group decision-making processes and can produce
disastrous results
c) When group members have in-jokes and give each other knowing glances
d) When group members are on the same wavelength and complete each others' sentences

36. What is social loafing?
a) A process where individuals in teams work less hard than they would individually
b) A process where individuals work harder when they are in teams
c) When someone hangs around with others and enjoys the camaraderie of being part of a team
d) Team building activities

37. Which of these is not a key feature of a team?
a) Mutual independence
b) Mutual purpose
c) Shared responsibility
d) Working in the same department that is called a team

38. Which of the following is a particular benefit of teamwork to the organization as a whole, rather
than the individual?
a) Transfer of skills and technical expertise
b) Learning skills from others
c) Job enrichment
d) Increased motivation

39. Tuckman's stages of team formation go in what order?
a) Norming, storming, forming, performing, adjourning
b) Forming, storming, norming, performing, adjourning
c) Founding, storming, norming, performing, adjourning
d) Forming, staining, norming, performing, adjourning

40. What is groupthink?
a) Negotiation a solution as part of the group
b) Learning to compromise to fit within the group
c) A meeting where everyone shares their ideas
d) Social pressure put on individuals to think in a particular way

41. Which of the following numbers of participants would be considered a small group?
a) 15
b) 8
c) All of these would be considered a small group
d) 4

42. The stage in a small group interaction in which someone might say, "Does anyone want coffee," is
generally the _____ stage.
a) Opening
b) Feed forward
c) Social
d) Business

43. In order to qualify as a group, the people must be related in which of the following ways?
a) Members have a common purpose
b) Each member has some role or task
c) Members are motivated
d) Members must make an impression on one another
e) All of the above

44. Which kind of power comes from the fact that people like you?
a) Referent
b) Legitimate
c) Expert
d) Reward

45. A ____ group exists to associate with others.
a) Focus
b) Therapy
c) Primary
d) Study

46. Small-group communication is defined as
a) Face-to-face communication among any three or more people
b) Face-to-face communication among a small number of people who share a common goal or
objective
c) Virtual or electronic communication among people who share a common goal or objective
d) Intrapersonal, as opposed to interpersonal, communication

47. The person who manipulates a group in the interests of some other group is called a
a) Dominator
b) Recognition seeker
c) Help seeker
d) Special-interest pleader

48. Any group member can improve the quality of group interaction by
a) Calling for a vote without further discussion
b) Asking questions of others
c) Encouraging groupthink
d) Refusing to participate in the conflict phase

49. In which of the following cases will a decision be best done by a group rather than by an
individual?
a) Time pressures are great
b) When there is substantial agreement within the group
c) When the decision is simple and its rationale is apparent to all members
d) A good solution is risky

50. The need to prove one's worth and competence by making effective decisions is called
a) Control need
b) Provisionals need
c) Inclusion need
d) Affection need

51. The transformational leadership style
a) Encourages group members to transform themselves into better people
b) Strives to change the group members' opinions by showing them a better way to think
c) Changes opinions and attitudes without changing behaviors
d) Encourages and inspires group members to go above and beyond selfish interests and do what is
best for the common good of the group as a whole

52. Which style of leadership focuses on goals, standards, and organization?
a) Task leadership
b) Social leadership
c) Semantic leadership
d) Transformational leadership

53. Communication with superiors involves:
a) Problem solving
b) Disciplinary matters
c) Welfare aspects
d) Public relations

54. Listening has been identified as one of the seven habits of highly effective people by:
a) Lundsteen
b) Stephen covey
c) Lee lacocca
d) Tom peters

55. Which of the following statements describes a highly cohesive group?
a) Members spend less time interacting
b) They report more satisfaction with the group and its work
c) There is less control over the behaviour of group members
d) Members do not share a collective sense of identity

56. The difference between nominal group technique and brainstorming is that
a) Nominal groups allow members to work alone first
b) Brainstorming allows criticism, nominal group doesnt
c) Nominal groups seek quantity, brainstorming seeks quality
d) Brainstorming involves ranking ideas; nominal groups dont rank

57. Which is true of the reinforcement stage of group problem solving?
a) Members take strong positions and defend them
b) Members are reluctant to take a stand
c) Members approach consensus and back off dogmatic positions
d) Members find reasons to endorse and support the decision

58. Brainstorming guidelines include all of the following EXCEPT.
a) No criticism
b) Encourage freewheeling
c) State your opposition clearly
d) Seek quantity

59. A group in the conflict stage.
a) Is likely to form coalitions
b) Will be characterized by polarized discussions
c) Ill have members take and defend strong positions
d) All of these are true

60. Which of the following would NOT be considered a guideline for becoming an effective follower?
a) Resist upward coaching and counseling
b) Support leader efforts to make necessary changes
c) Keep the boss informed about your decisions
d) Take the initiative to deal with problems

61. __________ contains data about each employees skills abilities work preferences etc.
a) CV
b) Records
c) Skills inventory
d) Appraisal form

62. This method is generally used to collect employee opinions about the factors which affect morale
and their effect on personnel objectives.
a) Interview method
b) The questionnaire method
c) Brainstorming
d) Focus group

63. The essence of decision making is:
a) Problem solving
b) Choosing between alternatives
c) Developing alternative courses of action
d) Monitoring

64. A process in which a group of individuals generate and state ideas, but in which the rules prohibit
questioning, evaluating, or rejecting any ideas, even if they seem ridiculous is called:
a) Delphi technique
b) Brainstorming
c) Nominal group technique
d) Bounded rationality

65. Several studies have examined the effect of selected personality variables on the decision making
process. These studies generally have focused on _____________ variables.
a) Personality
b) Situational
c) Interactional
d) All of the above

66. __________ decision making is an organized, exacting, data-driven process.
a) Systematic
b) Programmed
c) Non programmed
d) Intuitive

67. A decision made before the occurrence of an external or internal change is called a _________
decision.
a) Reactive
b) Proactive
c) Intuitive
d) Systematic

68. Hersey and Blanchard present a form of situational leadership based on the ___________ of the
people the leader is attempting to influence.
a) Personality
b) Intelligence
c) Readiness
d) Motivation

69. What is post-heroic leadership theory?
a) A theory which states that there is too much emphasis on leaders and more attention should be
placed on followers
b) A theory looking beyond current leadership styles to new, more creative ways of leading
c) A theory which tries to create new organizations which do not need leaders
d) A theory which tries to find the ideal form of leadership

70. What is a transformational leader?
a) Someone who is involved in organizational change
b) A leader, like Taylor, who provided new ways of carrying out management
c) A leader who inspires the workers to new levels by offering them a vision of a better future
d) A leader who tries to transform their staff by giving them rewards for what they do

Answer
1.a, 2.a, 3.b, 4.b, 5.d, 6.d, 7.b, 8.c, 9.a, 10.d, 11.d, 12.b, 13.d, 14.b, 15.c, 16.a, 17.a, 18.b, 19.e, 20.a, 21.e, 22.c,
23.b, 24.c, 25.c, 26.d, 27.b, 28.b, 29.e, 30.e, 31.d, 32.b, 33.a, 34.c, 35.b, 36.a, 37.d, 38.a, 39.b, 40.d, 41.c, 42.a,
43.e, 44.a, 45.c, 46.b, 47.d, 48.b, 49.d, 50.a, 51.d, 52.a, 53.a, 54.b, 55.b, 56.a, 57.d, 58.c, 59.d, 60.a, 61.c, 62.b,
63.b, 64.b, 65.d, 66.a, 67.b, 68.c, 69.a, 70.c