Performance

Appraisal
 Effective PA Interview
1. Participation leads to satisfaction and acceptance of
supervisor feedback.

2. Sensitivity on part of rater leads to

fairness perceptions.

3. Specific goals results in 2X productivity change as

general goals.
 Effective PA Interview
4. Discussing problems and working toward solution has
an effect on productivity.

5. Criticism is correlated with defensive

reaction.
6. Employee input before, during, and
after influences satisfaction and
perceptions of equity.
 Approaches to Conducting
Appraisals

1. Tell and Sell

2. Tell and Listen

3. Problem Solving - maximizes

employee participation, solving
problems, and setting goals.
 Effective Problem
Solving
1. Explain that purpose is to provide
recognition and discuss problems.

2. Ask employee at beginning what

deserves recognition.

3. Ask employee what they should start

doing emphasizing future not past.
 Effective Problem
Solving
4. Ask if you can provide assistance.

5. After you probe for further information, you

give input to steps 2-4. If they failed to
mention important stuff, discuss no more
than 2-4 areas for improvement.

6. Focus on what you want to see occur

not otherwise
 Effective Problem
Solving
7. Ask for and listen to employee's
concerns about your observations.

8. Come to agreement on steps to be

taken by each of you.

9. Agree on follow up date.

 Informal Day to Day
Coaching

 Outcome expectancy
• Relationship between behavior &
consequences
• E.g. acquisition of a new skill, an increase
in social status, or a transfer to an
exciting job
 Self-efficacy
• Self-efficacy v. self esteem
• Produces confidence and commitment
 Enhancing Self-Efficacy

A. Persuasion
1. Specific praise
2. Expression of appreciation following
outcome.
3. Ask if you can do anything regarding
problems.
4. Plan a follow up meeting, leave criticism out.
 Enhancing Self-Efficacy

B. Enactive Mastery
• Create an environment to experience success
• Mistakes are learning tools

C. Modeling
• Similar, detailed, coping type
• Practice and experience success
• Behavioral and cognitive modeling
 Enhancing Self-Efficacy

D. Psychological
• It’s ok to be nervous
• Don’t feel incapable
• Initial feelings of tension do not signal
incompetence