The Guest Cycle

Pre-arrival
Arrival
Occupancy
Departure
Room Status Terms
Occupied
Complimentary
Stayover
On-change
Do not disturb
Sleep-out
Skipper
Sleeper
Vacant and ready
Out-of-order
Lock-out
DCO
Due out
Check-out
Late check-out
Room Types
Single
Double
!riple
"uad
"ueen
#ing
!$in
Double-double
Studio
%ini-suite or &unior suite
Suite
Connecting rooms
Ad&oining rooms
Ad&acent rooms
Non-Automated Front Office Systems
'and$ritten forms
(eservation inde) cards
Density board blocked reserved
rooms
(egistration cards*multiple copies
!ime stamp
(oom rack+ housekeeping status of
each room
Vouchers received from point-of-sale
areas
Charges hand$ritten to folios
Adding machine tape attached at
check-out
ight audit cross-checked folio
charges to vouchers and verified
settlement
Semi-Automated Front Office Systems
'and$ritten and machine-produced
forms
ational reservation net$orks
Pre-registration activities
Density board blocked reserved
rooms
(egistration cards*preprinted and
multiple copies
(oom rack+ housekeeping status of
each room
Vouchers received from point-of-sale
areas
Posting machines recorded charges
to guest folios
ight audit cross-checked folio
charges to vouchers and verified
settlement
Property Management Systems
%odules
(eservations
(ooms management
,uest account management
,eneral management
Point-of-sale -POS. system
%agnetic strip readers
Credit cards
Debit cards
Smart cards
Types of Telephone Calls
Local
Direct-dial long-distance
Calling card
Credit card
Collect
!hird-party
Person-to-person
/illed-to-room
0nternational
!oll-free
122 or premium-price
Front Office Softare Pac!ages
(eservations management (ooms management
,uest account management ,eneral management
Reser"ations Management Softare
Availability3forecasting
(eservation records
(eservation confirmations
(oom pricing
(evenue management
Rooms Management Softare
(oom status
(egistration
(oom assignments
(oom rate information
Guest Account Management Softare
4olio management Credit monitoring !ransaction tracking
General Management Softare
(evenue analysis
Operating statistics
4inancial analysis
,uest history