Trc khi bt u mt kha hc ting anh qua in thoi, bn c th tham kho nhng

mu cu thng c s dng sau y:

Bt my
Hello? (informal)
Thank you for calling Boyz Autobody. Jody speaking. How can I
help you?
Doctors office.
Gii thiu bn thn
Hey George. Its Lisa calling. (informal)
Hello, this is Julie Madison calling.
Hi, its Gerry from the dentists office here.
This is she.*
Speaking.*
*The person answering says this if the caller does not recognize
their voice.
Yu cu ni my
vi mt ngi khc
Is Fred in? (informal)
Is Jackson there, please? (informal)
Can I talk to your sister? (informal)
May I speak with Mr. Green, please?
Would the doctor be in/available?
Ch ni my
Just a sec. Ill get him. (informal)
Hang on one second. (informal)
Please hold and Ill put you through to his office.
One moment please.
All of our operators are busy at this time. Please hold for the
next available person.
a ra yu cu c
bit
Could you please repeat that?
Would you mind spelling that for me?
Could you speak up a little please?
Can you speak a little slower please. My English isnt very
strong.
Can you call me back? I think we have a bad connection.
Can you please hold for a minute? I have another call.
Yu cu li li
nhn
Sammys not in. Whos this? (informal)
Im sorry, Lisas not here at the moment. Can I ask whos
calling?
Im afraid hes stepped out. Would you like to leave a message?
Hes on lunch right now.Whos calling please?
Hes busy right now. Can you call again later?
Ill let him know you called.
Ill make sure she gets the message.
li li nhn
Yes, can you tell him his wife called, please.
No, thats okay, Ill call back later.
Yes, its James from CompInc. here. When do you expect her
back in the office?
Thanks, could you ask him to call Brian when he gets in?
Do you have a pen handy. I dont think he has my number.
- 2 -


Linh: Thng thng em s gii thiu v mnh trc, sau mi hi ai u dy bn kia:
This is Linh. May I ask who is calling, please?
(Ti l Linh. Cho php ti hi ai ang gi th ?)
Hoc l:
Linhs speaking. Excuse me, who is this?
(Linh nghe y. Xin li, ai y ?)

John: Nghe cng kh chuyn nghip y. Th em l ngi gi n, mun gp anh gim c tn l John th em
phi ni nhng g?
Linh: Nu th th em vn phi gii thiu bn thn u tin, ri mi ni cn gp ai:
Im Linh from AAC. May/Could I speak to John?
(Ti l Linh AAC. Ti c th ni chuyn vi John khng?)
Hay l c s my l ca gim c ri th em s ni:
Can I have extension 114?
(Ti c th ni my ti s 114 khng?)
M khng bit n bao gi em mi c ch nhn vin ca anh John ni my cho gim c nh?
John: Haha, chc cng phi hn mi nm na y. V khi c th k xinh p ca anh s tr li Linh l:
Ill put you through Mr. John.
(Ti s ni my cho bn ti ng John.)
Can you hold the line? / Can you hold on a moment?
(Bn vui lng gi my nh.)

Tuy nhin lc y gp c John khng phi d u, gim c phi bn rn lin tc ch, haha. Linh s ch nhn
c cu tr li:
Im afraid Mr. John isnt available at the moment. Would you like to leave a message?
(ng John hin gi khng th tr li in thoi. Bn c mun li li nhn khng?)
Hay:
The line is busy now. May I take a message?
(ng dy ang bn. Ti c th chuyn li li nhn gip bn khng?)
Thanks. My number is 222-3456, extension 12.
Xc nhn li thng
tin
Okay, Ive got it all down.
Let me repeat that just to make sure.
Did you say 555 Charles St.?
You said your name was John, right?
Ill make sure he gets the message.
Kt thc cuc gi
Well, I guess I better get going. Talk to you soon.
Thanks for calling. Bye for now.
I have to let you go now.
I have another call coming through. I better run.
Im afraid thats my other line.
Ill talk to you again soon. Bye.
- 3 -

Linh: , nu th th lc sau anh John gi li cho Linh cng ch nhn c li nhn t ng t hp th thoi thi
nh.
John: Haha, anh John a th thi, ch Linh gi th anh John lc no cng nghe my ht. M Linh bit
cch li li nhn hp th thoi cho ng cch cha?
Linh: Li nhn hp th thoi c th v cng n gin nu l bn b hoc ngi thn, khng cn theo quy
chun no c. Nhng vi i tc hay nhng mi quan h khng phi l thn mt, chng ta cng cn c mt vi
nguyn tc nht nh cc bn .
u tin phi gii thiu, sau ni r thi gian v mc ch cuc gi, li yu cu, s in thoi lin lc v
cui cng l li cho tm bit.
Anh John th li li nhn cho Linh i.

John: Hello, Im John, from XYZ company.
(Xin cho, ti l John, gi t cng ty XYZ.)
Its 9 oclock. Im calling to inform you that the 11 oclock interview has been rescheduled to 3 oclock, today
afternoon.
(By gi l 9 gi sng. Ti gi thng bo rng bui phng vn lc 11h c di li vo lc 3h chiu nay.)
If you require any further information, please feel free to contact me at
(Nu bn cn thm thng tin, vui lng lin lc li vi ti ti s in thoi )
Thank you very much, Goodbye.
(Cm n nhiu, tm bit.)
John & Linh: John v Linh va hng dn cc bn mt s tnh hung khi giao tip bng ting Anh qua in
thoi. Mong rng cc bn s t tin v thoi mi hn trong giao tip, k c khi ni chuyn qua in thoi.
Cho tm bit v hn gp li!