Mortgage Service Game

Securing mortgage is the time consuming and

frustrating task
Multiple steps with many handoffs to
independent organizations
This game is the simulation of the mortgage
service process in which human player
controls the one entity and computer will
make decision for other actor

Contd

This figure shows the block diagram of the
mortgage supply chain
Each mortgage application passes through the
four stages
Middle column of the block diagram contains
a sequence of backlog boxes i.e. queues of
working process representing the movement
of application through the process to
completion
Contd
Looking at each backlog, the player sets the
target capacity of the system
Actual capacity lags the target capacity because it
takes time to find train the employees
On the block diagram, there is the bow-tie, a
valve controlling the the flow of application
between each diagram
Each company controls its own backlog when
making its decisions.