Customer Service Advisor

Reference : BRI-CSI(-00989
Location : Bristol
Closing date : 16/06/2014
Salary : 12400
Employment type : Fixed Term
Department : Customer Service I!oud (C"ll Cetre#
Hours per week : $%&'
Customer Service Advisors
Contract Fixed Term until 31
st
December 2014
Start Date: 16th June
Location Bristol City Centre
Hours ! Full Time, 3!" hours #er $ee%! The c&m#&i'n o#enin'
hours &re( )on * Frid&y, +!00&m ,!00#m &nd -&turd&y .
-und&y, 0,!00&m 6!00#m! -hi/ts &re on & rot&tion&l b&sis &nd
you $ill be re0uired to $or% " in d&ys!

Salary1 12400
"o# Description
Tele#er/orm&nce, the 234s le&din' outsourced cont&ct centre
#ro5ider, h&s current 5&c&ncies in our centr&l Bristol 6B-2 +789
o//ice /or :nbound;<utbound Customer -er5ice =d5isors to >oin us!
This is & blended inbound &nd outbound c&ll, o//erin' the hi'hest
le5els o/ customer ser5ice on beh&l/ o/ & #remium br&nd! 8ou $ill
t&%e order c&lls, &ns$er 0ueries &nd #ro'ress to o//er technic&l
su##ort o/ our client?s #roduct! 8ou $ill &lso m&%e outbound
courtesy c&lls to customers to ensure they &re en>oyin' usin' the
#roducts!
$#%ectives of t&e role
Receive i!oud "d m"(e out!oud customer c"lls) to
"c*ieve "+reed t"r+ets "d st"d"rds ",,lied to t*e
c"m,"i+/"ccout&
Resolve -ueries "d com,l"its&
Cotri!ute to !uildi+ " e.ective "d co*esive te"m&
/"it"i customer re-uiremets "d cotri!ute to t*e over"ll
im,rovemet o0 c"m,"i+s/"ccouts&
T"(e o1ers*i, 0or o1 ,er0orm"ce "ctivel2 see(i+
o,,ortuities to im,rove "d develo,&
'ersonal competencies
3ro0essio"l "d et*usi"stic 1it* " ,ositive "ttitude
4!le to use 2our iiti"tive i " !us2) *i+* ,ro5le 1or(i+
eviromet "d "!le to m"it"i " ,ro0essio"l !usiess im"+e "t
"ll times&
Co5det) "rticul"te 1it* +ood 3C s(ills
Si+i5c"t customer service ex,eriece esseti"l) ,re0er"!l2
i " cot"ct cetre eviromet
6x,eriece o0 *"dli+ customer com,l"its "d m""+i+
customer ex,ect"tios
Re(uired a#ilities
6xcellet iter,erso"l) commuic"tio "d listei+ s(ills
4!ilit2 to *"dle " 1ide r"+e o0 di.eret com,lex e-uiries i
close successio i order to meet t*e dem"ds o0 t*e m"2
di.eret t2,es o0 c"llers&
4!le to !uild r",,ort "d ,"ssio"te "!out deliveri+
excellet customer service&
3ro0essio"l) ,ositive "d " te"m-,l"2er
4!le to t"(e o1ers*i, o0 e"c* c"ll "d "!le to ,ro!lem solve
i order to resolve customer -ueries "d com,l"its
Sel0 motiv"ted "d "!le to meet c*"lle+i+ t"r+ets
4!ilit2 to "ctivel2 ,romote "dditio"l ,roducts


Tele#er/orm&nce 23 o//er & di5erse r&n'e o/ cont&ct centre
solutions, consult&ncy &nd #ro>ect $or%! Tele#er/orm&nce o#er&te
on & 'lob&l le5el $ith 24, centres &cross 4 countries! :n the 23
$e h&5e & combined $or%/orce o/ o5er 6000 #eo#le o#er&tin' /rom
13 loc&tions &nd & number o/ in*sourced sites &cross -cotl&nd,
@n'l&nd &nd Aorthern :rel&nd! Be &re ex#erts in the c&ll centre
ser5ices industry, &nd /ocus entirely on $h&t $e do best! Be &dd
5&lue to our clients? ser5ice by deli5erin' cre&ti5e solutions to meet
&ll o/ their cont&ct centre needs! Be do this throu'h the e//ecti5e
recruitment &nd de5elo#ment o/ our #eo#le, &nd o#er&te some o/
the most inno5&ti5e #eo#le m&n&'ement #r&ctices in the industry!
Binnin' & number o/ #resti'ious industry &$&rds is test&ment to
this! These include @m#loyer o/ the 8e&r &t the <r&n'e A&tion&l
Business =$&rds /or the 23!

H$) *$ A''L+
:/ you &re interested you c&n &##ly $ith us by 'oin' to our $ebsite
&t111&tele,er0orm"ceu(c"reers&co&u( &nd &##lyin' /or the
5&c&ncy you &re interested in( or you c&n send us your CC
to c"reers&t,u(7tele,er0orm"ce&com( or /in&lly you c&n 'i5e
us & c&ll on 0+4" 22 6666!
8ou c&n &lso cont&ct us 5i& Text mess&'e by textin' DE:F@G H the
loc&tion o/ the >ob you &re &##lyin' /or to +4433! Be $ill c&ll the
number $e h&5e recei5ed the text mess&'e /rom &s soon &s $e
c&n!
If you apply and the recruitment team try to contact you
they will do from the number 0845 272 6666