CUSTOMER SATISFACTION SURVEY 2013/2014

Company Name : ______________________________

Designation : _________________________________

Email : __________________________________________

Contact no : ______________________________

Account No. : ________________________________

State : ______________________________________

Kindly furnish us with your invaluable feedback by completing the questionaire below. Thank you.

Rating 1 = Dissatisfied 2 = Fair 3 = Satisfied 4 = Good ; 5 = Excellent

How satisfied are you with our company? Please circle.
Dissatisfied Excellent

A OVERALL SATISFACTION
1

What is your overall satisfaction with our company.

Dissatisfied Excellent

B PRODUCT
1

Quality

Pricing

Packaging

Variety of Choice

Innovation

Kindly let us know your comments / suggestions for further improvement for above matter. /

Dissatisfied Excellent

C SERVICES
1

Customer Service Personnel

On Time Delivery

Invoice / DO - Accuracy/Clarity
/ -

Warranty (Please CIRCLE & RATE for the specify product/)

3

(Oil /Spare Part /Tyre /Battery /Others:__________)

Kindly let us know your comments / suggestions for further improvement for above matter. /

Dissatisfied Excellent

D SALES PERSONNEL
1
2
3
4

Friendly, reliable & responsible.

Good Communication Skills & Problem Solver.

Good Product Knowledge & Presentation.

Frequency of Visit

Kindly let us know your comments / suggestions for further improvement for above matter. /

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CUSTOMER SATISFACTION SURVEY 2013/2014

Dissatisfied Excellent

E PROMOTION
1

Discount

Campaign

Free Gift

Dealer Incentive Trips

Dinners

Kindly let us know your comments / suggestions for further improvement for above matter. /

Dissatisfied Excellent

F OTHERS
1

Signboard & Billboard Advertisement

Technical Conference / Seminar

Website & Facebook Fanpage- informative & user

friendly
-

Kindly let us know your comments / suggestions for further improvement for above matter. /

ANY OTHER COMMENTS / SUGGESTIONS

Company Chop & Signature

Date ______________________________

Important Note
Please ensure your name and contact details are filled
in completely in column above. A mystery gift will
be given to you as appreciation token if you reply
before our deadline on 2/1/2014. Your information
will be kept confidential.

2014124

Please return this survey form to us by mail to our office address :fax: 03-5191 7750 (Attn: Ms.Wee) Email to weewz@posim.com.my before 2/1/2014.

2014124/ 03-5191 7750(Attn:Ms.Wee)/weewz @posim.com.my

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