2. Define service manager profiles & define events in repository 3. Create new service class with CL_CRM_SMF_ABSTRACT_SERVICE as super class and implement interface IF_CRM_SMF_SERVICE. 4. To transport the rules, use transaction SE38 and execute the program CRM_RULE_TRANS. 5. To transport the alerts, use transaction CRMD_IC_TRANS_ALERT and select Table View Transport.