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TP06 121.pdf
e-Support Filename:
Date:
05-31-06





PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
imageRUNNER 7105 / 7095 / 7095P / 7086

SUBJECT:
Preventing E197 Error Codes


PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:
Products Affected: Serial Numbers Affected:
imageRUNNER 7105 SHS00001 ~SHS00866
imageRUNNER 7095 SHX00001 ~SHX01038
imageRUNNER 7095P SJ G00001 ~ SJ G00016
imageRUNNER 7086 SJ D00001 ~ SJ D00456
GENERAL:
This technical Publication will communicate measures to take in order to prevent E197 Error Codes caused by
electrical noise.
DETAILS:
The error code E197-0000 (laser scanner motor communication error) may be indicated during the wait state upon
power-on.
Cause:
The tube protecting the crimp terminal on the end of the bias cable that is connected to the transfer guide in the
rear side of the Registration - Transfer Assembly [1] moves downward, and the uncovered metal portion of the
terminal comes into contact with the screw [2]. This causes electrical noise, leading to E197-0000.






TP06 121.pdf
05-31-06
e-Support Filename:
Date:
[1] Registration - Transfer Assembly
[2] Contact point
[3] The state in which the protection tube has moved downward
[4] The state in which the protection tube covers the crimp terminal completely

SERVICING MEASURES: When the foregoing symptom is noticed, cover the metal portion of the crimp
terminal of the bias cable with the protection tube completely.

FACTORY MEASURES:
Measures will be taken to install the protection tube so that it will completely cover the metal portion of the
crimp terminal on the end of the bias cable.


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