1.

Draw a diagram showing with arrows how compensation at Hotel Paris should influence
employee performance, which should in turn influence Hotel Paris performance. Include at
each level specific examples of compensation policies, employee behavior, and Hotel Paris
outcomes.

2. Would you suggest Hotel Paris implement a competency-based pay plan for its non-
managerial staff why or why not?
Yes, I suggest Hotel Paris implement a competency-based pay plan for its non-managerial staff as it
would help the hotel to achieve its competitive strategy through improving individual efforts and
consequently, organizational performance. Implementing such plan will also help the company to hire
and retain a top workforce which will lead as the end to improve the achievement of superior guest
sevice.
3.
Job Ranking List
Job Ranking Job Title
1 Front Desk Clerks
2 Valets
3 House Keepers
4 Phone Operators
5 Waitstaff
6 Security Guards
7 Groundskeepers
Hotel Paris Outcome
Increased worker output
per hour
Fewer bottlenecks in
workflow
Increased length of stay
Increase return rate of
guests
Employee Behavior
Enhanced employee understanding
of organizational big picture
Improved employee satisfaction Greater employee commitment
Compensation Policy
Employee Incentive Pay for Perfomance Merit Pay Competency-based Pay

Paired Comparison
Job Title Front
Desk
Clerks
Valets House
Keepers
Phone
Operators
Waitstaff Security
Guards
Groundkeeper
1. Front Desk Clerks 2 2 2 2 2 2
2. Valets 2 2 2 2 2
3. House Keepers 2 2 2 2
4. Phone Operators 2 2 2
5. Waitstaff 2 2
6. Security Guards 2 2
7. Groundkeeper 2






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