Virtual-Global Team Project

A study of communications challenges for

mergers and acquisitions integration teams
Karen Jackson, Paula Sappington, Jewel McNair,
Jeff Schultz, and Jennifer Resemius
Presented by:
What does a stethoscope, welding helmet, touchscreen,
dental implant and roofing shingles all have in common?
What does a stethoscope, welding helmet, touchscreen,
dental implant and roofing shingles all have in common?
! A multibillion dollar company
! World headquarters in Maplewood, Minnesota
! 34 States, 70 countries, 88,667 employees
! Net income (2013) 4.6 billion dollars
! 7.6 billion invested in research and
development in the last 5 years
! 3M Gives donated 56.6 million dollars in 2012
to non profit organizations
! 3M employees donated 147,140 hours of
volunteer time in 2012
3M Company Information
3M Company Information
Five Business Groups
! Consumer products for home and office
! Electronics and Energy products for electronic and
telecommunication devices and renewable energy
! Heath Care products for the health care industry
! Industrial products include adhesives, tapes and
abrasives
! Safety and Graphic products for personal and public
safety and graphics used in road and traffic signs
3M Company Information
Staff Groups
!Sourcing Operations
!Human Resources
!Lean Six Sigma
!Business Transformation
3M Company Information
! 3M began as Minnesota Mining and Manufacturing
in 1905 in Two Harbors Minnesota.
! A group of five investors formed the company to
mine what they thought was a mineral that could
be used in grinding wheels.
! This venture failed they moved to Duluth,
Minnesota to manufacture sandpaper.
3M Company Information
! By 1910 Minnesota Mining and Manufacturing
had gained additional investors and moved to
St. Paul Minnesota.
! In 1916 Minnesota Mining and Manufacturing
now referred to as 3M or the mining paid its
first dividend of 6 cents a share.
! 3M has paid dividends to its shareholders
without interruption for more than 97 years, the
last 56 with increases.
Core Values
! Act with uncompromising honesty and integrity in everything
we do.
! Satisfy our customers with innovative technology and superior
quality, value and service.
! Provide our investors an attractive return through sustainable,
global growth.
! Respect our social and physical environment around the world.
! Value and develop our employees' diverse talents, initiative
and leadership.
! Earn the admiration of all those associated with 3M worldwide
3M Company Information
! 3M teams work to build on those core values
! There are hundreds of teams at 3M, co-located
and virtual.
! The focus of this project was the Sourcing Operations
Acquisition SWAT team.
! This team works with companies that 3M has acquired
! Provides training, project management and change
management to the acquired company
3M Company Information
! Change management
! New company
! New leadership
! New systems
! New corporate culture
! Change acceptance
! Build trust
! Foster a positive atmosphere
Challenges
! Communication
! New communication tools
!Different communication style
!Could be a different time zone
!New Support
!Human Resources
!Information Technology
Challenges
! High level supervisors listening and coaching
newly acquired employees
! Richer media, such as video conferencing
! Routinely evaluate how effectively team
members and leaders are working together
Solutions
! Six Sigma and Lean Six Sigma a
methodology that identifies defects and
addresses the steps needed to eliminate
those defects.
! Six Sigma and Lean Six Sigma are used in
manufacturing and other areas of business
including communications and change
management.
Tools
Communication Plan
RACI Matrix Assigns
Responsibilities
Tools
! Articulate Presenter and User Productivity Kit
(UPK) used to create web based training.
! Microsoft Project - dashboards
! Team Rooms document repositories for
teams
! Sharepoint another way to manage
documentations and links
! Web Meetings
! Phone Conferencing
! eMail, Instant Messages
Tools
! 3Ms Leadership is made up of a CEO, CFO, CIO, Staff Vice
Presidents, Division Vice Presidents, Department Vice
Presidents, Directors, Managers Supervisors and the rest of the
employees.
! The work environment at 3M encourages innovation and change.
! The main road in front of the 3M World Headquarters is called
innovation blvd.
! This fosters a collaborative environment for teams that work
together across the globe.
3M Work Environment
! 3M is a global company with a
sophisticated work
environment that looks
outward to all areas of the
globe.
! This creates a diverse
workforce that comes together
in co-located teams and virtual
teams in hundreds of different
projects.
3M Work Environment
Competition
! Assimilate the acquired organization
! Create a new synergistic company
! Protect acquired companies culture
by managing at arms reach
Integration Strategy
Competition
When we do an acquisition in an emerging
market, of a brand or a small to midsize company,
we generally keep that operating company
separate and decentralized. As for integration,
we first empower the local team to manage the
acquired business and follow the established
business model.
- Jesse Wu, Worldwide Chairman of
Consumer Products, Johnson and Johnson
Competition
!Multi-billion dollar company
!Has existed over 100 years
!Locations in over 70
countries
!Eighty eight thousand
employees
Conclusion
!Change Management
!Change Acceptance
!Communication
Challenges
Conclusion
!Lean Six Sigma and Six Sigma
!Technical and personal support
!Microsoft Project
!Web based training
!Webmeetings
!Teleconferencing
Tools
Competition
!Build trust
!Communicate
!Training
!Richer media
Solutions
Competition
3M is a global innovation company that never
stops inventing.
3M. (2014). Corporate Prole. Retrieved March 5, 2014, from 3M.com: http://solutions.3m.com/
wps/portal/3M/en_US/3M-Company/Information/Prole/Performance/
Dewhurst, M., & Gri"n, T. (2012, March). Perspectives on global organizations - An interview with
Jesse Wu, worldwide chairman, Johnson&Johnson group of companies. Retrieved from
McKinsey&Company: http://www.mckinsey.com/client_service/organization/latest_thinking/
perspectives_on_global_organizations
Dobriansky, J. (2009). Improve Your Aqusition Process With Lean Six Sigma. Contract
Management, 49(11), 68-74.
Goodman, E., & Loh, L. (2011). Organizational Change:A Critical Challenge for Team E#ectiveness.
Business Information Review, 28, 242-250.
Hall, K. (2012, June 30). Integrating mergers and acquisitions. Retrieved 2014, from YouTube:
http://www.youtube.com/watch?v=9BxWL4dRENI
Nemiro, J., Beyerlein, M., Bradley, L., & Beyerlein, S. (2008). The Handbook of High-Performance
Virtual Teams. San Francisco: Jossey-Bass.
Wilder, B. (2013, February 1). All Aboard: Lean/Six Sigma is a journey best traveled with change
management. Retrieved from Plant Services Digital Magazine: http://www.plantservices.com/
articles/2013/02-implementing-lean-operating-systems/
References: