Informal Communication

Casual form of information

sharing.
Free from all organisational
formalities
Examples are comments,
suggestions, personal letter, chat,
water cooler gossips, phone calls
etc.

What is Grapevine?
Refers to the informal
communication network
In uncertain times, management
must provide information through
the formal system of
communication about key issues
and events promptly.
Functional role between management and
communication
To convey important information to its employees : policies and practices
Public relations and conflict resolution