Ting Anh trong giao tip qua in thoi

in thoi ngy nay tr thnh mt phng tin lin lc khng th thiu

trong i sng hng ngy, th nhng lm th no c mt cuc ni
chuyn qua in thoi hiu qu, nht l khi bn giao tip bng ting Anh?
Global Education s mch nh cho cc bn mt s b quyt.

C rt nhiu mo nh trong vic ny nhng trc ht chng ta hy cng xem qua nhng cm t no
thng c dng trong khi ni chuyn qua in thoi cuc ni chuyn din ra mt cch t nhin
nh!
1. Trc ht l gii thiu v bn thn, chng hn:
This is Ken, hoc Ken speaking. (Ti l Ken hoc Ken y).
2. Hi xem ai ang cm my:
Excuse me, who is this? (Xin li, ai y ?)
Can I ask who is calling, please? (Ti c th hi ai ang gi n ?)
Is Jack in? (y l mt thnh ng mang tnh cht sung s c ngha l: C phi Jack ang
khng?
3. ngh c ni chuyn vi ai :
Can I have extension 321? (Lm n cho ti nhnh s 321).
Could/Can/May I speak to .? (Ti c th ni chuyn vi ..)
4. ngh ai gi my chuyn my cho ngi khc::
I will put you through.(Ti s ni my cho .)
Can you hold the line? / Can you hold on a moment? (Bn c th cm my mt lc c
khng?)
5. Nu ai khng c th bn s tr li khch nh th no. Sau y l mt vi v d:
I am afraid Mr. A is not available at the moment. (Ti rt tic rng ng A khng c y).
The line is busy right now. (ng dy ang bn).
Mr Jack is not in. Mr Jack is out at the moment. (ng Jack khng c y. ng Jack va i
ra ngoi).
6. Nu bn mun ngh h li li nhn th bn c th dng mt trong cc cch sau:
Could/ Can/ May I take a message? (Bn c g nhn li khng?)
Could/ Can/ May I tell him who is calling? (Ti c th nhn li vi ng y rng ai gi n
ch?)
Would you like to leave a message? (Bn c mun li li nhn khng?)
- Siu khuyn mi tun ny
- Mua th hc ting Anh u?
- Phn mm hc ting Anh
Tuy nhin ngy nay my in thoi tr li t ng cng ngy
cng tr nn ph bin. Vy lm th no c th li li nhn
mt cch y my tr li t ng. Mt tin nhn qua my
in thoi tr li t ng bao gi cng phi gm nhng phn
sau:
Introduction (gii thiu) - - - Hello, this is Ken. OR Hello, My name is Ken (Xin cho, ti l Ken hoc Xin
cho, tn ti l Ken).
State the time of day and your reason for calling (ni r ngy v l do gi n)- - - - - It's ten in the
morning. I'm phoning (calling, ringing) to find out if ... / to see if ... / to let you know that ... / to tell you that
... (By gi l mi gi sng v ti gi in cho bn l tm hiu/ bit rng nu ./ cho bn
bit rng./ ni vi bn rng).
Make a request (yu cu) - - - Could you call (ring, telephone) me back? / Would you mind ... ? / (Bn
c th gi li cho ti c khng? Bn khng phin ch nu?)
Leave your telephone number ( li s in thoi ca bn)- - - - My number is .... / You can reach me
at .... / Call me at ... (S in thoi ca ti l/ Bn c th gi cho ti theo s).
Finish (Kt thc)- - - - Thanks a lot, bye. / I'll talk to you later, bye (Cm n nhiu, tm bit./ Ti s ni
chuyn vi bn sau, tm bit).
l trong trng hp ni vi my, cn khi ni chuyn vi ngi bn ng m h ni nhanh qu, bn khng th
hiu c v khi ni qua in thoi cng kh nghe hn l nghe trc tip v vy cch tt nht l bn hy
ngh h ni chm li. V d bn c th ni: Can you speak slowly, please. (Bn lm n ni chm
hn c khng?) Nu bn khng nghe r s liu hoc cha hiu c ca ngi ni th bn c th
ngh h nhc li. V d: Can you repeat it? (Bn c th nhc li c khng?)
Ngay c khi khng c ngi bn ng no bn thc hnh th bn vn c th thc hin vic ny trn
lp. Hy r bn no cng thc hnh v nh vy s vui hn rt nhiu. Hai bn c th ngi i din
nhau trn tay cm in thoi v thc hnh bi ni chuyn ca mnh. Bn luyn tp cng nhiu th k
nng ting Anh ca bn cng tt.
Chc cc bn thnh cng!