ICT Induction manual template

General
General introduction to the IT systems
About your computer and who uses it (perhaps its shared between more than one
staff member)
Shutting down PC at night (or not!)
About the network ( is there a server? Wireless or cabled?)
Internet access on your PC
How information is backed up and whose responsibility it is
User name and password
Your user name

hat the initial password is and how to change it
Changing your password (How regularly passwords are changed and how much
warning time youll get to change it)
Tips on what to use and what not to use as a password
hat to do if you forget your password
How to log in (and hints if your log in fails e.g. caps loc on etc.)
Email address info
Your email address
Your website address(es)
Applications in use
!ffice applications
"mail# calendaring and contacts software (e.g. !utloo" #roupwise" $imian %volution
etc.)
!rganisational database$s%
Ad&anced information on using applications (e.g. public folders in !utloo)
&
Intranet information if appropriate
hat to do if you re'uire specialist software
What to save where permissions on drives and folders
(ri&e mappings on the ser&er or other shared dri&es
hereabouts your work is sa&ed
here your personal files can be sa&ed
Con&entions on document management# file deletion etc)
Sa&ing to your PC * use of +y (ocuments
Policies
I!T Acceptable Use "olicy
hat it is and how it,s used
!rganisational re'uirements (whether you need to read" agree to it" sign it etc)
#ther policies ($%& data protection)
Health and safety
(ata protection
Confidentiality
Help - support (Who to get help from for hardware" networ and file issues)
Internal support staff
.iaison with e/ternal support and how to contact them
'ealin( with viruses etc)
hat to do if you suspect you ha&e been sent a &irus
hat to do if an error occurs on your PC
ho to call for help
'
&uper*user help on (eneral applications
ho in the organisation is skilled in certain applications or operating systems
Help on special applications (such as organisation database)
Training
Trainin( % trainin( needs analysis
How to complete a training needs analysis
hat e/ternal training is a&ailable
Internal training a&ailability
(