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LI GII THIU
Sau 5 nm trin khai Quyt nh s 222/2005/Q-TTg ngy 15 thng 9 nm 2005 ca Th tng
Chnh ph v K hoch tng th pht trin thng mi in t giai on 2006-2010 (Quyt nh
222), thng mi in t Vit Nam khng nh c v tr ca mnh trong cc hot ng kinh
t - x hi, gp phn tch cc cho s pht trin nhanh v bn vng ca doanh nghip v t
nc.
lm c s cho vic tng kt, nh gi kt qu thc hin Quyt nh 222 v h tr cho vic
trin khai Quyt nh ca Th tng Chnh ph s 1073/Q-TTg ngy 12 thng 7 nm 2010 ph
duyt K hoch tng th pht trin thng mi in t giai on 2011-2015, trong nm 2010
B Cng Thng t chc iu tra, kho st tnh hnh ng dng thng mi in t ti 3.400
doanh nghip trn c nc. Trn c s s liu thu thp c, B Cng Thng tin hnh
phn tch, tng hp v a ra nhng nh gi ton din v hin trng ng dng thng mi
in t ca doanh nghip Vit Nam nm 2010. Ngoi ra, Bo co Thng mi in t Vit Nam
2010 cng tp trung gii thiu v hai lnh vc quan trng trong thng mi in t, bao gm
marketing trc tuyn v vn an ton thng tin.
Chng ti hy vng rng, Bo co Thng mi in t Vit Nam 2010, cng nh Bo co Thng
mi in t cc nm trc s l ti liu hu ch cung cp thng tin y cho cc doanh nghip,
nh u t, c quan qun l nh nc v tt c c nhn c quan tm ti lnh vc thng mi
in t.
Thay mt B Cng Thng, ti xin chn thnh cm n cc c quan, t chc, doanh nghip v
chuyn gia nhit tnh h tr, phi hp v cung cp thng tin trong qu trnh bin son Bo
co Thng mi in t Vit Nam 2010. Mc d ht sc c gng, nhng c th Bo co vn
cn mt s thiu st. Do , chng ti rt mong nhn c nhiu kin gp , ph bnh ca Qu
c gi Bo co Thng mi in t hng nm ngy cng hon thin.
Xin trn trng gii thiu n Qu c gi.
H Ni, thng 02 nm 2011
PGS. TS. L Danh Vnh
Th trng Thng trc B Cng Thng
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TNG QUAN
Nm 2010 l nm cui cng thc hin K hoch 5 nm 2006-2010, Chin lc pht trin kinh t
- x hi 2001-2010 v cng l nm kt thc thc hin K hoch tng th pht trin thng mi
in t giai on 2006-2010.
Kinh t Vit Nam nm 2010 chu tc ng mnh ca nhiu yu t bn ngoi nh kinh t th gii
phc hi chm, cha vng chc, v.v; n cng, thm ht ngn sch ln ti Chu u, Hoa K,
Nht Bn; t l tht nghip cao, lm pht, tng trng nng, v.v ti cc nn kinh t mi ni nh
Trung Quc, n ; xu hng tng cng bo h mu dch trn th gii, v.v
Trong nc, tnh hnh kinh t - x hi c nhng iu kin thun li nh ht nm 2009 nn kinh t
ly li tng trng, cc cn i v m n nh, lm pht c kim ch. Tuy nhin, Vit Nam
cng phi i mt vi kh nhiu kh khn, thch thc nh: tng trng kinh t cha thc s n
nh, kh nng ti lm pht cao vn tim n, nhp siu cn ln, sc cnh tranh ca cc doanh
nghip, nn kinh t cn thp, v.v
Trc tnh hnh , Chnh ph ban hnh nhiu chnh sch, gii php mnh m v trin khai
thc hin quyt lit nhm thc hin tt mc tiu k hoch pht trin kinh t - x hi nm 2010.
c s h tr ca Nh nc, cc doanh nghip rt n lc n nh, m rng sn xut, kinh
doanh; tng cng khai thc th trng ni a v y mnh tm kim th trng xut khu mi.
Kt qu nm 2010, vi s ch o st sao, quyt lit ca Chnh ph, s ng thun v hng ng
ca cc doanh nghip v ton th nhn dn, nn kinh t Vit Nam tip tc gi c s n nh
vi tc tng trng GDP t 6,78%.
1
Trong bi cnh chung ca nm 2010, thng mi in
t (TMT) tip tc khng nh vai tr quan trng ca mnh nh l mt cng c c lc h tr
doanh nghip tm kim, cng c quan h khch hng, ct gim chi ph sn xut kinh doanh, v.v...
Bo co Thng mi in t Vit Nam 2010 c xy dng trn c s nh gi tng qut tnh
hnh thc hin cc mc tiu v nhm gii php chnh ti K hoch tng th pht trin TMT giai
on 2006-2010, hin trng ng dng TMT ca cc doanh nghip trong nm 2010. Bo co
cng tng hp, phn tch, nhn nh v hot ng marketing trc tuyn, mt ng dng TMT
ang pht trin mnh m trong thi gian gn y. Ngoi ra, Bo co Thng mi in t Vit
Nam 2010 cng dnh mt chng gii thiu v vn an ton thng tin, mt trong cc tr
ngi hng u i vi s pht trin ca TMT Vit Nam. Trn c s , Bo co xut mt s
khuyn ngh nhm trin khai tt K hoch tng th pht trin TMT giai on 2011-2015 c
Th tng Chnh ph ban hnh ti Quyt nh s 1073/Q-TTg ngy 12 thng 7 nm 2010.
1 Ngun: Ngh quyt phin hp Chnh ph thng k thng 12 nm 2010.
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Phn tng quan ny s im li nhng nt ni bt ca TMT Vit Nam sau 5 nm thc hin K
hoch tng th pht trin TMT giai on 2006-2010.
I. KHUNG PHP L V THNG MI IN T HNH THNH
T nm 2005 n nay, sau khi K hoch tng th pht trin thng mi in t giai on
2006-2010 c Th tng Chnh ph ph duyt ngy 15 thng 9 nm 2005, h thng vn bn
php lut ca Vit Nam v lnh vc TMT lin tc c b sung, hon thin.
Vn bn u tin iu chnh chuyn su v lnh vc ny l Lut Giao dch in t c Quc hi
ban hnh vo thng 11 nm 2005, t nn tng php l c bn cho cc giao dch in t trong
x hi qua vic tha nhn gi tr php l ca thng ip d liu v quy nh v ch k in t.
Nm 2006 Quc hi ban hnh Lut Cng ngh thng tin quy nh tng th v hot ng ng
dng v pht trin cng ngh thng tin, cc bin php bo m v pht trin cng ngh thng
tin, quyn v ngha v ca c quan, t chc, c nhn tham gia hot ng ng dng v pht trin
cng ngh thng tin.
Vic ra i ca Lut Giao dch in t v Lut Cng ngh thng tin to c s Chnh ph v
cc B ngnh ban hnh cc vn bn di Lut iu chnh nhng lnh vc c th ca giao dch
in t. T nm 2006-2010 by vn bn cp Ngh nh c ban hnh, bao gm: Ngh nh v
TMT, Ngh nh v Ch k s v Dch v chng thc ch k s, Ngh nh v giao dch in t
trong hot ng ti chnh, Ngh nh v Giao dch in t trong hot ng ngn hng, Ngh nh
v ng dng CNTT trong c quan nh nc, Ngh nh v Chng th rc, Ngh nh v Qun l,
cung cp, s dng dch v Internet v cung cp thng tin in t trn Internet. Cc B ngnh
cng ban hnh nhiu vn bn hng dn chi tit trin khai cc Ngh nh trn.
Bn cnh , khung ch ti cho vic x l vi phm hnh chnh lin quan n ng dng TMT v
CNTT cng dn c hon thin vi Ngh nh s 63/2007/N-CP ban hnh nm 2007 quy nh
v x pht hnh chnh trong lnh vc CNTT, Ngh nh s 06/2008/N-CP nm 2008 v x pht
hnh chnh trong lnh vc thng mi v Ngh nh s 28/2009/N-CP nm 2009 quy nh vic
x pht hnh chnh trong lnh vc qun l, cung cp, s dng dch v Internet v cung cp thng
tin in t trn Internet. Ngoi ra, nm 2009 Quc hi thng qua Lut sa i, b sung mt s
iu ca B lut hnh s, b sung thm mt s ti danh v nng cao hnh pht i vi ti phm
s dng cng ngh cao, trong c ti phm trong lnh vc TMT.
Vi h thng vn bn kh y nh trn, c th khng nh n ht nm 2010, khung php
l v TMT ti Vit Nam hnh thnh, to iu kin thun li cho vic trin khai cc ng dng
TMT trong x hi.
II. TMT TR THNH NG DNG QUAN TRNG TRONG HOT NG CA CC
DOANH NGHIP
Kt qu iu tra, kho st ca B Cng Thng vi 3.400 doanh nghip trn c nc trong nm
2010 cho thy, n nm 2010 hu ht cc doanh nghip trn c nc, hot ng trong tt c cc
lnh vc t chc trin khai ng dng TMT nhiu mc v quy m khc nhau.
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Theo kt qu kho st, 100% doanh nghip tham gia kho st trang b my tnh, vi 98%
doanh nghip kt ni Internet di nhiu hnh thc khc nhau, trong 89% l kt ni bng
bng rng (ADSL). Trn 81% doanh nghip s dng email trong hot ng sn xut kinh doanh,
vi t l s dng ca cc doanh nghip ln l 96%, doanh nghip nh v va l 80%. Vic s
dng cc phn mm chuyn dng c cc doanh nghip s dng ngy cng nhiu tng
hiu qu sn xut, kinh doanh nh k ton (88%), qun l nhn s (48%), v.v... Hu ht cc doanh
nghip u chp nhn vic t hng hoc nhn t hng qua cc phng tin in t, trong
s lng doanh nghip t v chp nhn t hng thng qua Internet ngy cng tng. Theo
kho st, t l doanh nghip nhn t hng qua email l 52%, qua website t 15%, trong khi
t l doanh nghip t hng qua email l 53% v qua website l 21%. Cc doanh nghip cng
nhn thc c v quan tm nhiu hn ti nhng vn c th trong TMT nh bo m an
ton thng tin, bo v thng tin c nhn.
Bn cnh , cc doanh nghip cng rt ch trng ti vic xy dng, qung b hnh nh v sn
phm trn mi trng Internet thng qua vic xy dng website ring; tham gia cc sn giao
dch TMT, mng x hi; qung co trn cc bo in t, cc website tm kim thng tin ni
ting nh google.com, yahoo.com, v.v... Kt qu kho st cho thy, 38% doanh nghip xy
dng website ring, 14% doanh nghip tham gia cc sn giao dch TMT.
Vi thc trng ng dng nh trn, TMT tr thnh bn ng hnh khng th thiu ca tt
c cc doanh nghip Vit Nam.
III. CUNG CP DCH V CNG TRC TUYN DN I VO CUC SNG
Hot ng cung cp dch v cng trc tuyn c cc B ngnh, a phng ch trng trin
khai trong cc nm gn y. Tnh n ht nm 2010, hu nh tt c cc B ngnh, y ban nhn
dn cc tnh thnh ph trc thuc Trung ng xy dng website giao tip vi cng dn
v cc t chc trong x hi thng qua vic cung cp nhng dch v cng trc tuyn c bn nh:
cung cp thng tin v c cu t chc, hot ng ca c quan; ph bin vn bn quy phm php
lut; quy trnh th tc hnh chnh cng; tng tc vi t chc c nhn qua website; v.v.
Bn cnh vic cung cp cc dch v cng trc tuyn c bn nh trn, trong thi gian qua cc c
quan qun l nh nc Trung ng v a phng quan tm y mnh vic cung cp trc
tuyn mc 3 nhiu dch v c nh hng ln ti thng mi v hot ng sn xut kinh
doanh ca doanh nghip nh cp giy chng nhn ng k doanh nghip, chng nhn thnh
lp vn phng i din, chng nhn thnh lp doanh nghip c vn u t nc ngoi, cp
chng nhn xut x in t, th tc hi quan in t, khai thu in t, u thu qua mng, v.v...
c bit, c mt s dch v cng trc tuyn t mc 4 nh dch v v cp php hp bo,
hi tho, hi ngh c yu t nc ngoi ca y ban nhn dn thnh ph H Ch Minh ti a ch
www.ict-hcm.gov.vn c trin khai t thng 2 nm 2010, dch v cp giy php xc nhn khai
bo ha cht trc tuyn ca B Cng Thng ti a ch www.cuchoachat.gov.vn trin khai t
thng 6 nm 2010, v.v
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Ngoi ra, vi vic quyt tm thc hin tt Quyt nh s 30/Q-TTg ngy 10 thng 01 nm 2007
ca Th tng Chnh ph v n n gin ha th tc hnh chnh trn cc lnh vc qun l nh
nc giai on 2007-2010, trong giai on va qua cc B ngnh, a phng cng y mnh
vic cung cp trc tuyn nhiu dch v cng khc vi quy trnh th tc, h s ct gim ph hp, to
thm thun li cho doanh nghip. n nay, hu ht dch v cng ca cc B, ngnh c cung
cp trc tuyn mc 2.
IV. O TO CHNH QUY V THNG MI IN T PHT TRIN
Nm bt c nhu cu ca doanh nghip v xu hng pht trin ca TMT, trong thi gian qua cc
c s o to tng bc trin khai hot ng o to chnh quy v TMT.
Theo kho st ca B Cng Thng vi 125 trng i hc v cao ng trn c nc trong nm
2010, c 77 trng tin hnh o to TMT, bao gm 49 trng i hc v 28 trng cao ng.
Trong s cc trng i hc o to TMT, c 01 trng thnh lp khoa TMT, 10 trng
thnh lp b mn TMT. Trong s cc trng cao ng, c 01 trng thnh lp khoa TMT, 4
trng thnh lp b mn TMT. T nm 2008-2010 c thm 15 trng t chc ging dy TMT.
Kt qu kho st cng cho thy, phn ln ging vin v TMT ca cc trng ch yu l ging vin
ngnh khc c bi dng thm v TMT hoc t nghin cu ging dy TMT, ch c 19%
trng c ging vin c o to chuyn ngnh TMT. Gio trnh ging dy TMT ca cc trng
ch yu do gio vin t bin son (78%) hoc trng bin son (34%), mt s trng s dng gio
trnh ca cc c s o to khc trong nc (32%) hoc nc ngoi (19%). V ging vin, ch c
19% trng c ging vin c o to chuyn ngnh TMT, 94% trng c ging vin ngnh khc
c bi dng thm v TMT hoc t nghin cu ging dy TMT. Tuy nhin, cc trng cng
cho bit, trong thi gian ti s lng ging vin c o to chuyn ngnh v TMT s tng ln.
V. MUA BN HNG HA V DCH V QUA MNG PHT TRIN NHANH TI CC TH LN
T nm 2009 n nay, vic mua bn qua mng tr thnh mt hnh thc c ngi tiu dng
tr a chung, c bit l nhng ngi lm vic trong cc c quan, doanh nghip, vn phng ti
cc th ln nh H Ni v thnh ph H Ch Minh. Theo kt qu kho st ca B Cng Thng
trong nm 2010 v tnh hnh ng dng TMT ti 500 h gia nh trn a bn thnh ph H Ni,
49% h gia nh kt ni Internet, trong 18% cho bit mc ch truy cp Internet c lin quan
ti thng mi in t v 4% tng s dng dch v thanh ton hoc ngn hng trc tuyn khi truy
cp Internet.
Vic bn hng trc tuyn c rt nhiu doanh nghip trin khai thc hin, i u l doanh nghip
trong cc lnh vc hng khng, du lch, phn phi, bn l hng tiu dng, v.v... Ti nay, vic mua
bn qua mng tr nn kh ph bin i vi nhiu loi chng loi hng ha v dch v a dng
nh v my bay, hng in - in t, ni tht, in thoi di ng, my tnh, sch, tour du lch, t
phng khch sn, v.v... Phng thc thanh ton c ngi bn thc hin rt linh hot, p ng
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hu ht cc yu cu ca ngi mua t thanh ton sau khi nhn hng, chuyn khon cho n
thanh ton trc tuyn.
Hin nay, mt s doanh nghip cung cp cc dch v thit yu cho sinh hot ca cc h gia nh
nh in, nc, vin thng trin khai th nghim hoc c k hoch trin khai thu ph dch v
qua Internet.
Cc giao dch gia ngi mua v ngi bn ch yu c thc hin thng qua cc website ca
doanh nghip, sn giao dch TMT, mng x hi trc tuyn. Ngoi ra, s pht trin nhanh chng
ca dch v vin thng di ng trong cc nm gn y vi c im ni bt l gi dch v r, s
lng ngi s dng in thoi di ng tng mnh l iu kin rt thun li cho hot ng mua
bn qua phng tin in thoi di ng tng kh nhanh trong thi gian qua.
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MC LC
LI GII THIU 3
TNG QUAN 4
I. KHUNG PHP L V THNG MI IN T HNH THNH 5
II. TMT TR THNH NG DNG QUAN TRNG TRONG HOT NG
CA CC DOANH NGHIP 5
III. CUNG CP DCH V CNG TRC TUYN DN I VO CUC SNG 6
IV. O TO CHNH QUY V THNG MI IN T PHT TRIN 7
V. MUA BN HNG HA V DCH V QUA MNG PHT TRIN NHANH TI CC TH LN 7
Chng I: TNG KT 5 NM TRIN KHAI K HOCH TNG TH PHT TRIN
THNG MI IN T GIAI ON 2006-2010 19
I. TNH HNH THC HIN CC MC TIU RA TI K HOCH TNG TH PHT TRIN
THNG MI IN T GIAI ON 2006-2010 20
1. Doanh nghip 20
2. Ngi tiu dng 20
3. Chnh ph 21
II. TNH HNH TRIN KHAI CC NHM GII PHP CH YU 21
1. Tuyn truyn, ph bin v o to v TMT 21
2. Xy dng v hon thin h thng php lut 26
3. Cung cp dch v cng trc tuyn 39
4. Pht trin cng ngh h tr TMT 45
5. Thc thi php lut lin quan n TMT 48
6. Hp tc quc t v TMT 53
III. NH GI CHUNG 57
1. Tnh hnh t chc trin khai Quyt nh 222 57
2. Kt qu tch cc 57
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3. Hn ch v kh khn 58
Chng II: TNH HNH NG DNG THNG MI IN T TRONG DOANH NGHIP 59
I. THNG TIN CHUNG 60
1. Quy m kho st 60
2. Mu phiu kho st v ngi in phiu 60
3. Phn b doanh nghip tham gia cuc iu tra 61
II. MC SN SNG NG DNG THNG MI IN T 63
1. My tnh 63
2. Internet 66
3. Email 67
4. Bo mt v bo v thng tin c nhn 68
5. Cn b chuyn trch v thng mi in t 69
III. TNH HNH NG DNG THNG MI IN T 72
1. Phn mm 72
2. Website 73
3. Sn giao dch thng mi in t 77
4. Nhn n t hng 77
5. t hng 78
IV. HIU QU NG DNG TMT V NH GI CA DOANH NGHIP 79
1. u t cho CNTT v TMT ca doanh nghip 79
2. Hiu qu 79
3. Tr ngi 81
4. xut ca doanh nghip 82
V. H GIA NH THAM GIA THNG MI IN T 82
1. Gii thiu 82
2. Tnh hnh truy cp v s dng Internet trong cc h gia nh 83
3. Tnh hnh tham gia TMT ca cc h gia nh 85
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Chng III: AN TON THNG TIN TRONG GIAO DCH THNG MI IN T 89
I. THC TRNG AN TON THNG TIN TI VIT NAM 90
1. Mi trng php l lin quan n an ton thng tin 90
2. H tng cng ngh v an ton thng tin 93
3. Hin trng ng dng ch k s ti khi c quan nh nc hin nay 97
4. An ton, an ninh v d liu v ni dung s 100
5. Pht trin ngun nhn lc v an ton thng tin 101
II. CC MI E DA AN TON THNG TIN IN HNH TRONG GIAO DCH TMT 101
1. Ti phm s dng cng ngh cao 101
2. Ti phm trong thng mi in t 102
3. Cc hnh vi gy ri, cnh tranh khng lnh mnh 103
III. MT S GII PHP NHM Y MNH AN TON THNG TIN 104
1. Nng cao nhn thc v y mnh tuyn truyn v an ton thng tin 104
2. Hon thin cc c ch, chnh sch v an ton thng tin 104
3. Pht trin ngun nhn lc v an ton thng tin 104
4. Tng cng hp tc quc t v an ton thng tin 104
Chng IV: MARKETING TRC TUYN 105
I. CC CNG C C BN CA MARKETING TRC TUYN 106
1. Trang thng tin in t (Website) 106
2. SEM 107
3. Email marketing - Tip th qua th in t 108
4. Qung co trc tuyn 108
5. Mobile marketing (m-marketing) 110
6. Viral marketing 111
7. Knh truyn thng x hi (Social Media Marketing) 111
II. BI CNH NG DNG TIP TH TRC TUYN TI VIT NAM 112
1. H thng vn bn php l v giao dch in t, cng ngh thng tin 112
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2. Vn bn quy phm php lut lin quan ti tip th, qung co in t 113
3. Mt s vn bn quy phm php lut lin quan khc 113
III. THC TRNG TRIN KHAI V NG DNG TIP TH TRC TUYN 115
1. Nhu cu v dch v tip th trc tuyn 115
2. Thc trng cung cp dch v 116
3. Thc trng ng dng dch v 119
KHUYN NGH 123
I. I VI CC C QUAN QUN L NH NC 124
1. Nhanh chng trin khai vic xy dng v ph duyt k hoch
pht trin TMT ca B ngnh, a phng 124
2. Tip tc y mnh tuyn truyn, ph bin v TMT 124
3. H tr doanh nghip ng dng cc m hnh TMT ph hp 125
4. Tip tc hon thin h thng php lut lin quan n TMT 125
II. I VI DOANH NGHIP 126
1. Tng cng ng dng TMT nng cao hiu qu kinh doanh 126
2. Nng cao nhn thc v vn an ton thng tin trong TMT 126
III. I VI NGI TIU DNG 126
PH LC 1: Cc vn bn lin quan ti thng mi in t
v cng ngh thng tin giai on 2006-2010 141
PH LC 2: Tng kt tnh hnh trin khai cc chng trnh, d n ca
K hoch tng th pht trin TMT giai on 2006-2010 145
PH LC 3: Phiu iu tra doanh nghip ng dng TMT nm 2010 151
PH LC 4: nh gi, xp hng mc cung cp dch v cng trc tuyn
nm 2011 ca a phng v cc B, c quan ngang B 155
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Bng I.1: Khung php l c bn cho giao dch in t ti Vit Nam 28
Bng I.2: S pht trin ca Chnh ph in t ng Nam 40
Bng I.3: Tng hp s lng n v cung cp v dch v cng trc tuyn
mc 3 qua cc nm 41
Bng I.4: Cc a phng c mc cung cp dch v cng trc tuyn
c xp hng cao nht 41
Bng I.5: Cc b tiu chun lin quan n lnh vc thng mi in t 45
Bng II.1: Quy m kho st qua cc nm 60
Bng II.2: T l my tnh theo lnh vc hot ng ca doanh nghip nm 2010 65
Bng II.3: T l my tnh theo quy m ca doanh nghip nm 2010 65
Bng II.4: T l my tnh theo a bn hot ng ca doanh nghip nm 2010 66
Bng II.5: Hnh thc kt ni Internet theo quy m ca doanh nghip nm 2010 67
Bng II.6: T l s dng email theo a bn hot ng ca doanh nghip nm 2010 67
Bng II.7: Hnh thc o to CNTT v TMT theo loi hnh ca doanh nghip nm 2010 71
Bng II.8: Hnh thc o to CNTT v TMT theo a bn hot ng ca
doanh nghip nm 2010 71
Bng II.9: T l doanh nghip s hu website ring theo lnh vc hot ng nm 2010 75
Bng II.10: Tnh hnh cp nht website ca doanh nghip nm 2010 76
Bng II.11: Doanh nghip s dng phng tin in t nhn n t hng nm 2010 78
Bng II.12: Quy m doanh nghip s dng phng tin in t nhn n
t hng nm 2010 78
Bng II.13: Doanh nghip s dng phng tin in t t hng nm 2010 78
Bng II.14: Quy m doanh nghip s dng phng tin in t t hng nm 2010 78
Bng II.15: C cu u t cho CNTT theo a bn hot ng ca doanh nghip nm 2010 79
Bng II.16: Xu hng doanh thu t cc phng tin in t ca doanh nghip qua cc nm 80
Bng II.17: Xu hng doanh thu t cc phng tin in t theo a bn
hot ng nm 2010 80
MC LC BNG
14
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Bng II.18: xut ca doanh nghip 82
Bng II.19: Mc ch truy cp Internet ca h gia nh ti H Ni nm 2010 84
Bng II.20: Cc cng c tm kim c h gia nh ti H Ni s dng nm 2010 85
Bng II.21: Tnh hnh s dng cc mng x hi ca h gia nh ti H Ni nm 2010 85
Bng II.22: T l mua trc tuyn cc sn phm ca h gia nh ti H Ni nm 2010 86
Bng II.23: L do cha tham gia mua hng trc tuyn ca h gia nh ti H Ni nm 2010 86
Bng II.24: Dch v thanh ton trc tuyn c h gia nh ti H Ni bit n nm 2010 87
Bng II.25: T l s dng cc dch v ngn hng trc tuyn ca h gia nh
ti H Ni nm 2010 87
Bng III.1: Mt s vn bn lin quan n an ton thng tin 91
Bng III.2: Mc quan tm ca cc nhm doanh nghip i vi cng tc
m bo an ton thng tin trong cc giao dch TMT 96
Bng III.3: Tnh hnh ban hnh cc chun lin quan ti an ton d liu v ni dung s 100
Bng IV.1: T l cc loi qung co trn Internet c ngi dng vo xem 115
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15
Hnh I.1: S trng o to TMT nm 2008 v 2010 25
Hnh I.2: Khung php l TMT 27
Hnh I.3: Cc kha cnh ca bo v thng tin c nhn 37
Hnh II.1: Ngi i din doanh nghip tr li phiu kho st nm 2010 61
Hnh II.2: Quy m ca doanh nghip tham gia kho st qua cc nm 61
Hnh II.3: Loi hnh ca doanh nghip tham gia kho st nm 2010 62
Hnh II.4: Lnh vc hot ng ca cc doanh nghip tham gia kho st nm 2010 62
Hnh II.5: a bn hot ng ca doanh nghip tham gia kho st nm 2010 63
Hnh II.6: S lng my tnh trong doanh nghip qua cc nm 64
Hnh II.7: S lng my tnh trong doanh nghip theo a bn hot ng nm 2010 64
Hnh II.8: Hnh thc kt ni Internet theo a bn hot ng ca doanh nghip nm 2010 66
Hnh II.9: Tnh hnh ng dng email cho mc ch kinh doanh ca doanh nghip nm 2010 67
Hnh II.10: T l cc bin php bo mt trong doanh nghip nm 2010 68
Hnh II.11: T l doanh nghip theo s lng bin php bo v thng tin nm 2010 68
Hnh II.12: Chnh sch bo v thng tin c nhn theo quy m doanh nghip nm 2010 69
Hnh II.13: T l cn b chuyn trch TMT trong doanh nghip qua cc nm 70
Hnh II.14: Cn b chuyn trch v TMT theo lnh vc ca doanh nghip nm 2010 70
Hnh II.15: Hnh thc o to CNTT v TMT trong doanh nghip qua cc nm 71
Hnh II.16: T l ng dng cc phn mm CNTT v TMT ca doanh nghip nm 2010 72
Hnh II.17: T l ng dng phn mm theo quy m ca doanh nghip nm 2010 73
Hnh II.18: T l ng dng phn mm theo a bn hot ng ca doanh nghip nm 2010 73
Hnh II.19: Tnh hnh s hu website ca doanh nghip qua cc nm 74
Hnh II.20: Thi im thnh lp website ca doanh nghip s hu website 74
Hnh II.21: T l doanh nghip s hu website theo a bn hot ng nm 2010 75
Hnh II.22: Tnh hnh cp nht website ca doanh nghip qua cc nm 76
Hnh II.23: T l doanh nghip tham gia sn giao dch TMT qua cc nm 77
MC LC HNH
16
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Hnh II.24: C cu chi ph u t cho CNTT trong doanh nghip nm 2010 79
Hnh II.25: nh gi cc tc dng ca ng dng TMT i vi doanh nghip nm 2010 80
Hnh II.26: nh gi cc tr ngi i vi ng dng ca TMT ca doanh nghip nm 2010 81
Hnh II.27: Phng tin truy cp Internet ca h gia nh ti H Ni nm 2010 83
Hnh II.28: Tn sut s dng cc dch v Internet ca h gia nh ti H Ni nm 2010 84
Hnh III.1: Thng k ca VNISA v cc hnh thc tn cng Internet 94
Hnh III.2: Thng k ca VNISA v cc cng ngh m bo ATTT 95
Hnh III.3: Danh sch 12 quc gia c t l th rc cao nht th gii 103
Hnh IV.1: S lng tn min .vn ng k qua cc nm 106
Hnh IV.2: Cc mng x hi c a chung nht Vit Nam thi k hu Yahoo!360 117
Hnh IV.3: Doanh s qung co trn Internet ti Vit Nam 2006 - 2011 119
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Hp I.1: Mt s quy nh trong Lut Vin thng 2009 v tn min Internet 31
Hp I.2: Cc vn bn php lut quy nh v thng ip d liu ti Vit Nam 32
Hp I.3: Khi nim Chng t in t trong Ngh nh v Thng mi in t
v Ngh nh v Giao dch in t trong hot ng ti chnh 33
Hp I.4: Quy nh v giao kt hp ng trong Thng t 09/2008/TT-BCT 34
Hp I.5: Quy nh v ha n in t trong Ngh nh 51/2010/N-CP 35
Hp I.6: Hnh lang php l cho ch k s v dch v chng thc ch k s 36
Hp I.7: Cc mc dch v cng trc tuyn ti Vit Nam 40
Hp I.8: Thun li, kh khn trong qu trnh trin khai cung cp trc tuyn cc dch v cng 44
Hp III.1: Cc tiu chun lin quan ti an ton thng tin 92
Hp III.2: Mt s quy nh c lin quan ti an ton thng tin trong Lut
bo v ngi tiu dng 92
Hp III.3: Mt s nh cung cp dch v chng thc ch k s cng cng 96
Hp III.4: VietNamNet l mc tiu tn cng DDOS ca tin tc 100
Hp IV.1: So snh giao din website Amazon 1998 v 2009 107
Hp IV.2: Gii thiu v trang bo in t VnExpress.net 109
Hp IV.3: Hnh nh v qung co Interstitial 110
Hp IV.4: Cc hnh thc mobile marketing 111
Hp IV.5: Mng x hi Facebook v Zingme ti Vit Nam 112
Hp IV.6: Chin dch qung co Pepsi T linh Tt K Su 120
MC LC HP
CHNG I
TNG KT 5 NM TRIN KHAI K HOCH
TNG TH PHT TRIN THNG MI
IN T GIAI ON 2006-2010
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I. TNH HNH THC HIN CC MC TIU RA TI K HOCH TNG TH PHT TRIN
THNG MI IN T GIAI ON 2006-2010
1. Doanh nghip
Mc tiu 1: Khong 60% doanh nghip c quy m ln tin hnh giao dch thng mi in t
loi hnh doanh nghip vi doanh nghip.
Nm 2010, B Cng Thng tin hnh kho st tnh hnh ng dng TMT vi hn 3.400
doanh nghip trn ton quc. Kt qu kho st cho thy t l ng dng TMT ca cc doanh
nghip ln (c t 300 lao ng tr ln) vt mc tiu ra ti K hoch tng th pht trin
thng mi in t giai on 2006-2010. C th, 70% s doanh nghip ln tham gia kho st
thit lp website, 95% nhn n t hng qua cc phng tin in t, 85% trin khai
cc phn mm tc nghip phc v hot ng sn xut kinh doanh v 96% s dng th in t
thng xuyn cho mc ch kinh doanh. Tuy nhin, t l doanh nghip khai thc cc ng dng
ny mc chuyn su v tht s hiu qu cha cao.
Mc tiu 2: Khong 80% doanh nghip c quy m nh v va bit ti tin ch ca thng mi
in t v tin hnh giao dch thng mi in t loi hnh doanh nghip vi ngi tiu dng
hoc doanh nghip vi doanh nghip.
Theo kt qu kho st nm 2010 ca B Cng Thng, hu ht cc doanh nghip nh v va
bit ti v nh gi cao nhng li ch m TMT mang li. Phn ln doanh nghip tch cc
trin khai ng dng TMT cc mc khc nhau. n cui nm 2010, 100% doanh nghip
nh v va tham gia kho st trang b my tnh, 98% c kt ni Internet, 80% s dng th in
t thng xuyn cho mc ch kinh doanh v 85% chp nhn n t hng qua cc phng
tin in t. Nh vy, n cui nm 2010 mc tiu 80% doanh nghip c quy m nh v va
bit ti tin ch ca TMT v tin hnh giao dch thng mi in t loi hnh doanh nghip vi
ngi tiu dng hoc doanh nghip vi doanh nghip c hon thnh.
2. Ngi tiu dng
Mc tiu 3: Khong 10% h gia nh tin hnh giao dch thng mi in t loi hnh doanh
nghip vi ngi tiu dng hoc ngi tiu dng vi ngi tiu dng.
Nm 2010, B Cng Thng tin hnh kho st tnh hnh ng dng TMT ti 500 h gia nh
trn a bn thnh ph H Ni. Kt qu kho st cho thy 49% h gia nh kt ni Internet,
trong 18% cho bit mc ch truy cp Internet c lin quan ti thng mi in t v 4% tng
s dng dch v thanh ton hoc ngn hng trc tuyn khi truy cp Internet. T l 21% h gia
nh truy cp Internet thng qua thit b cm tay cho thy s ln mnh nhanh chng cng nh
tim nng ca cc ng dng thng mi in t trn nn thit b di ng (m-commerce). Tuy
kt qu kho st ch phn nh thc trng ng dng TMT trong cc h gia nh ti thnh ph
H Ni, nhng vi t l h gia nh c kt ni Internet trn ton quc t 12,2% vo nm 2010
v s thu bao di ng cui nm 2010 c thng k mc 172 thu bao/100 dn, Vit Nam
ang c nhng c s ht sc thun li y mnh trin khai ng dng thng mi in t ti
mi thnh phn ngi tiu dng trong ton x hi. Cc s liu trn cho thy giao dch TMT ca
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ngi tiu dng giai on 5 nm qua gia tng nhanh chng v mc tiu 10% h gia nh tin
hnh giao dch TMT c th xem nh hon thnh.
3. Chnh ph
Mc tiu 4: Cc cho thu mua sm Chnh ph c cng b trn Trang tin in t ca cc c
quan Chnh ph v ng dng giao dch thng mi in t trong mua sm Chnh ph.
n cui nm 2010, khung php l cho vic ng dng giao dch thng mi in t trong mua
sm Chnh ph v c bn c hon thin. Cc ni dung v cng b thng tin u thu v
u thu qua mng c quy nh kh y trong cc vn bn nh Lut u thu nm
2005, Ngh nh s 58/2008/N-CP ca Chnh ph hng dn thi hnh Lut u thu, Thng t
s 26/2009/TT-BTTTT ca B Thng tin v Truyn thng v vic cung cp thng tin v m bo
kh nng truy cp thun tin i vi trang thng tin in t ca c quan nh nc v mt s
vn bn cp B khc.
Thc hin cc vn bn ni trn, n cui nm 2010 cc thng tin v u thu, mua sm cng v
thng bo mi thu c cng b rng ri trn trang thng tin in t ca nhiu c quan
B ngnh, y ban nhn dn cc tnh, thnh ph trc thuc Trung ng. ng thi, B K hoch
v u t cng ang khn trng trin khai D n ng dng thng mi in t vo mua sm
ca Chnh ph.
Vi tnh hnh trin khai nh trn, c th kt lun ti ht nm 2010, mc tiu cng b cc cho
thu mua sm Chnh ph trn trang thng tin in t ca cc B, ngnh v ng dng giao dch
TMT trong mua sm Chnh ph c bn c hon thnh, to tin cho vic trin khai trn
din rng cc hot ng u thu in t trong mua sm Chnh ph.
II. TNH HNH TRIN KHAI CC NHM GII PHP CH YU
1. Tuyn truyn, ph bin v o to v TMT
Tuyn truyn, nng cao nhn thc v pht trin ngun nhn lc TMT l ni dung c bn
c trin khai cn c theo nhng chnh sch ra ti Quyt nh 222. Thay i v nng cao
nhn thc v TMT l mt qu trnh i hi s tham gia ca mi tng lp trong x hi, trong
doanh nghip v cc phng tin truyn thng ng vai tr quan trng. y l hai lc lng
nng ng v nhy bn trong vic nm bt nhng xu hng, tro lu mi ca x hi. Vi s tham
gia ch ng v tch cc ca hai nhm i tng ny, trong giai on 5 nm qua, cc hot ng
tuyn truyn v TMT din ra rt si ng.
1.1. Tnh hnh tuyn truyn v TMT
Trong thi gian qua, cc phng tin truyn thng nh bo vit, bo in t, cc knh pht
thanh, truyn hnh tch cc tham gia vo qu trnh tuyn truyn v TMT. T nm 2009, Tp
ch Thng gia v Th trng - t bo chnh thc ca Hip hi Thng mi in t Vit Nam
c chnh thc xut bn. Tp ch Cng nghip ca B Cng Thng cng ch trng ti vic
tuyn truyn v TMT trong c bit l mng xy dng chnh sch, php lut v TMT. Vi s
cng tc nhit tnh t ng o chuyn gia n t cc c quan qun l nh nc, vin nghin
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cu, trng i hc v doanh nghip, chuyn mc TMT vi nhng bi vit sinh ng, su sc,
cp nht y thng tin v chnh sch, php lut, xu hng cng ngh, tnh hnh o to
v din bin th trng TMT ti Vit Nam cng nh trn th gii. Cc t bo quan trng trong
hot ng tuyn truyn, ph bin ng li, ch trng, chnh sch ca ng v Nh nc nh
Bo Nhn dn, Tp ch T tng Vn ha Trung ng cng dnh s quan tm tch cc n nhng
ch v TMT.
Trong mng bo hnh, hot ng tuyn truyn, ph bin v TMT v cng ngh thng tin ca
VTV din ra nng ng, t hiu qu cao. Cc chuyn mc Cng ngh - i sng ca VTV1 v 7
ngy cng ngh ca VTV2 c ng o khn gi c nc yu thch. T 2006 ti 2010, VTV
gii thiu n nhn dn nhiu vn thi s lin quan n TMT Vit Nam nh: bo v d liu
c nhn, bo mt trong hot ng ngn hng, mng x hi Vit Nam, ng dng cng ngh
thng tin trong ti chnh, v.v T ngy 19 thng 7 nm 2007, VTV2 bt u pht sng chuyn
mc Khng gian s (nay l 7 ngy cng ngh) vi thi lng 60 pht mi ngy. Chuyn mc
ny gp phn tch cc trong vic ph bin kin thc TMT n vi ngi xem truyn hnh.
Vi tm ph sng rng khp c nc, VOV cng tch cc tuyn truyn v ph bin cc kin thc,
s kin lin quan n TMT. Chuyn mc Tin hc v cuc sng (nay l Khng gian s) c
pht hng ngy trn VOV1 chuyn ti n thnh gi c nc rt nhiu ni dung lin quan n
TMT. Nhiu vn thu ht c s quan tm ln ca x hi nh: tnh hnh xy dng v thc
thi php lut v TMT, quy trnh giao dch TMT, bo mt thng tin trong TMT, v.v Bn cnh
, VOV cn c chng trnh chuyn l cc din n v khoa hc cng ngh pht thanh mi
thng mt ln. y l nhng bui trao i, ta m gia thnh gi vi cc chuyn gia v nhng
ni dung lin quan n khoa hc cng ngh, trong dnh nhiu thi lng pht sng cc ch
v TMT.
Vi s pht trin nhanh chng ca Internet v s nhy bn ca cc c quan bo ch, TMT khng
ch c ph bin thng qua bo hnh, bo vit. Bo in t ang dn chng minh c vai tr
ngy cng tng trong hot ng tuyn truyn. Hin nay, hu ht cc t bo ln u c phin
bn bo in t vi ni dung rt a dng, phong ph. Cc chuyn mc Sc mnh s (www.
dantri.com.vn), Vi tnh (www.vnexpress.net), Nhp sng s (www.tuoitre.com.vn), Cng ngh
(www.tienphong.vn), Cng ngh (www.laodong.com.vn) thu ht c lng c gi kh
ln. VTV, VOV, VTC cng y mnh vic tuyn truyn v li ch ca TMT qua Internet. Chuyn
mc Cng ngh trn cc knh ny l a ch c nhiu ngi truy cp Internet yu thch.
Cc c quan qun l nh nc, cc t chc x hi ngh nghip cng thng xuyn t chc cc
cuc thi, gii thng lin quan n TMT nh Gii Cp vng TMT ca Hi Tin hc Vit Nam, Gii
Sao Khu ca Hip hi phn mm Vit Nam, v.v Nm 2007, V Thng mi in t (nay l Cc
Thng mi in t v Cng ngh thng tin) - B Cng Thng trin khai chng trnh Sinh
vin vi thng mi in t (t nm 2008 i tn thnh chng trnh tng s), gii thiu,
hng dn sinh vin lm quen vi TMT. Chng trnh tng s thu ht c s tham gia,
hng ng tch cc ca sinh vin cc trng i hc trong c nc.
Kin thc v TMT cng c cc doanh nghip kinh doanh TMT cung cp thng xuyn v
hng dn kh t m trn website. Ti y, ngi tiu dng v cc doanh nghip c th tm hiu
cc kin thc t c bn n chuyn su cng nh k nng tham gia giao dch TMT. y l cc
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a ch cung cp thng tin v ph bin kin thc mang tnh thc tin cao do c tch ly t
hot ng kinh doanh a dng ca doanh nghip.
Chng trnh H tr Doanh nghip ng dng Cng ngh Thng tin Truyn thng phc v hi
nhp v pht trin, gi tt l n 191 c Th tng Chnh ph ph duyt theo Quyt nh
s 191/2005/Q-TTg ngy 29/07/2005. Phng Thng mi v Cng nghip Vit Nam (VCCI) c
trch nhim ch tr, phi hp vi cc c quan chc nng ca cc B, c quan ngang B, c quan
thuc Chnh ph, y ban nhn dn cc tnh, thnh ph trc thuc Trung ng t chc thc hin
n ny. Trong thi gian qua VCCI phi hp hiu qu vi cc c quan B, ngnh Trung ng
v a phng t chc nhiu hot ng thng tin, tuyn truyn, ph bin kin thc v CNTT v
TMT ti ng o doanh nghip trn c nc. C th, VCCI tin hnh t chc thnh cng
gn 50 Hi tho Ta m v chng trnh truyn hnh v TMT, tp trung vo mt s ch
chnh nh ng dng TMT trong doanh nghip; Hp tc h tr doanh nghip ng bng sng
Cu Long ng dng CNTT v e-marketing hi nhp v pht trin; Tip th in t - Gii php
gia tng li nhun cho ngnh du lch Vit Nam; ng dng CNTT nhm thc y hot ng xut
khu cho doanh nghip; Ta m truyn hnh VTV2 - Thng mi in t vi doanh nghip, v.v
Chng trnh Cp chng nhn doanh nghip TMT uy tn TrustVn do B Cng Thng phi hp
vi Hip hi Thng mi in t Vit Nam thc hin to dng nim tin, khuyn khch ngi
tiu dng tham gia TMT. Thng 6 nm 2008, Lin minh cc t chc cp chng nhn website
TMT uy tn Chu - Thi Bnh Dng (Asia - Pacifc Trustmark Alliance - ATA) kt np n v
qun l TrustVn l Trung tm Pht trin thng mi in t Vit Nam (EcomViet) lm thnh vin
chnh thc.
Ngoi ra, t nm 2006 n nay, nhiu cuc hi tho, ta m v TMT c t chc ti nhiu
tnh, thnh ph trong c nc thu ht c s quan tm ca cc c quan qun l nh nc,
doanh nghip, t chc, v.v Nhiu hi tho quc t v cc ch quan trng ca TMT nh:
Bo v d liu c nhn v s pht trin ca TMT trong APEC, Kinh nghim ca Hoa K, Chng
trnh cp chng nhn website TMT uy tn - Trustmark: Gii php hiu qu nng cao uy tn
cho cc doanh nghip TMT Vit Nam trong khu vc APEC, v.v c t chc ti Vit Nam. Vi
s tham gia ca cc chuyn gia t cc nn kinh t c TMT pht trin, nhng hi tho ny
gp phn nng cao nhn thc ca doanh nghip v ngi tiu dng v li ch ca TMT trong
hot ng kinh t - thng mi, c bit l trong hot ng xut nhp khu.
1.2. Tnh hnh o to v pht trin ngun nhn lc v TMT
Thng mi in t l cng c gip doanh nghip nng cao nng lc cnh tranh trong bi cnh
Vit Nam hi nhp ngy cng su vo nn kinh t th gii. c th ng dng hiu qu TMT
th ngun nhn lc ng vai tr then cht. Do , o to ngun nhn lc TMT c cht lng
cao hin ang l mt nhu cu cp bch.
1.2.1. Tuyn truyn v o to v TMT cho i ng cn b qun l nh nc v cng ng
doanh nghip
Mt trong nhng gii php quan trng pht trin TMT ti Vit Nam l ph cp, tuyn truyn
rng ri v TMT trong nhn dn, trc ht cho cng ng doanh nghip, cc cp qun l, cc
hip hi ngnh hng. Trong 5 nm trin khai K hoch tng th pht trin thng mi in t
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Vit Nam, nhiu chng trnh hot ng c trin khai v thu c kt qu tt p. Cng
tc nng cao kin thc v trnh ca i ng cn b qun l nh nc v TMT l yu t quan
trng thc y TMT pht trin ng b v c h thng trong phm vi c nc. Ngay t nm
2006, hot ng tuyn truyn, o to v TMT cho cc cn b qun l nh nc v TMT
c trin khai t chc mt cch kh bi bn thng qua nhiu hnh thc nh hi tho, tp hun,
ta m, trao i. Cc chng trnh ny c t chc u n vi s tham gia tch cc ca
Cc Thng mi in t v Cng ngh thng tin v cc S Cng Thng. n nay, Cc Thng
mi in t v Cng ngh thng tin phi hp vi cc S Cng Thng t chc trn 200 kha
tp hun, o to cho cn b lm cng tc qun l nh nc v TMT trn c nc, trong
trn 90% l cho cc tnh, thnh ph khc ngoi H Ni v thnh ph H Ch Minh. n nay, cc
c quan qun l nh nc ti a phng c nhn thc kh tt v li ch ca TMT i vi
s pht trin kinh t - x hi. Trong giai on 5 nm va qua, c 58/63 tnh v thnh ph ph
duyt v trin khai k hoch pht trin TMT ti a phng. Hu ht cc S Cng Thng trn
c nc cng c Lnh o S ph trch v b tr cn b chuyn trch v TMT gip S
trin khai cc hot ng trong lnh vc ny. Bn cnh , cc sn giao dch TMT, cc doanh
nghip cung cp dch v TMT cng tch cc h tr o to cc thnh vin v khch hng
nhng k nng, cch thc trin khai ng dng TMT trong doanh nghip.
1.2.2. o to chnh quy v TMT
K hoch tng th pht trin TMT giai on 2006-2010 nhn mnh ti vn o to chnh
quy v TMT: Trong giai on 2006 ti 2010, tin hnh o to chnh quy ti cc trng i hc,
cao ng, trung hc chuyn nghip thuc cc ngnh kinh t v lut; ng thi o to theo
chng trnh i cng ti trng dy ngh thuc cc chuyn ngnh thng mi, qun tr kinh
doanh. T trc nm 2003, nm bt c nhu cu ca x hi i vi ngun nhn lc v TMT,
mt s trng i hc v cao ng bt u trin khai o to v TMT. Tuy nhin, vic o
to c xu hng tng nhanh t nm 2006. Trong giai on 2006-2010, Cc Thng mi in
t v Cng ngh thng tin tin hnh t chc 02 cuc iu tra kho st v tnh hnh o to
TMT ti cc trng i hc, cao ng trn c nc. S liu v thng tin thu thp c tng hp
v phn tch ti 02 cun Bo co tnh hnh o to TMT ti cc trng i hc, cao ng nm
2008 v 2010.
Trong s 108 trng tham gia kho st nm 2008, c 49 trng trin khai hot ng o to
v TMT, gm 30 trng i hc v 19 trng cao ng. Trong , 2 trng thnh lp khoa
TMT, 11 trng thnh lp b mn TMT. Mt s trng i hc c k hoch u t su cho
o to TMT vi vic hon thin gio trnh v h tng cng ngh phc v cho o to, gn o
to vi thc tin kinh doanh ca doanh nghip v nhu cu x hi.
Cn c nhng khuyn ngh c nu ti Bo co tnh hnh o to TMT ti cc trng i
hc, cao ng nm 2008, Cc Thng mi in t v Cng ngh thng tin phi hp vi cc
c quan B, ngnh v c s o to trin khai nhiu chng trnh hot ng trong giai on
2008-2010. Cc Thng mi in t v Cng ngh thng tin phi hp cng V Gio dc i
hc - B Gio dc v o to thng nht l trnh trin khai hot ng vi mc tiu hng ti m
rng vic xy dng chuyn ngnh TMT ti mt s trng v ban hnh khung chng trnh o
to TMT trnh i hc, cao ng. Mt s hot ng khc c tch cc trin khai nh hot
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ng tng cng ph bin thng tin, chnh sch php lut v TMT ti cc trng; t chc hi
tho, ta m chuyn mn v ging dy TMT; mi chuyn gia nc ngoi v doanh nhn t cc
cng ty TMT chia s kinh nghim kinh doanh thc t, v.v... Ngoi ra, Cc Thng mi in t v
Cng ngh thng tin cng tch cc trong cng tc h tr ngun lc ging dy, nghin cu cho
cc trng i hc v cao ng.
Theo kt qu kho st nm 2010, 77 trng trin khai hot ng o to TMT, trong c
49 trng i hc v 28 trng cao ng. Trong s 49 trng i hc ging dy TMT, c 01
trng thnh lp khoa TMT, 10 trng thnh lp b mn TMT. Phn ln ging vin ging dy
TMT c b tr t cc b mn khc, hoc l ging vin thnh ging c mi. S trng i
hc thnh lp khoa TMT khng i so vi nm 2008, song c thm 02 trng thnh lp b
mn TMT.
Hnh I.1: S trng o to TMT nm 2008 v 2010
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10
Tng s i hc Cao ng
Nm 2008
Nm 2010
20
30
40
50
60
70
80
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49
Trong s 28 trng cao ng ging dy TMT, c 01 trng thnh lp khoa TMT, 04 trng
thnh lp b mn TMT di s ph trch ca cc khoa thuc lnh vc kinh t hoc CNTT. Cn
li phn ln cc trng cao ng, ging vin ging dy TMT c b tr t nhng b mn khc,
hoc l ging vin thnh ging. S trng cao ng thnh lp khoa TMT khng i so vi nm
2008, nhng c thm 01 trng thnh lp b mn TMT.
Hot ng o to TMT cng bt u i vo chiu su. Mt s trng u t v mi chuyn
gia trong v ngoi nc t vn xy dng chng trnh o to cng nh chuyn giao ti liu,
phng php ging dy. Cng vi xu hng tng cng v pht trin cc chng trnh lin kt
o to quc t, mt s mn hc v TMT cng nm trong danh mc chng trnh o to i
hc v sau i hc ca cc trng i hc quc t ti Vit Nam.
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Bn cnh xu th tng cng trin khai nhng mn hc v TMT, cc c s gio dc v o to
cn y mnh ng dng CNTT v TMT nng cao cht lng dy v hc nhng mn hc
khc, in hnh l vic p dng hnh thc o to trc tuyn. Theo kt qu kho st ca Cc
Thng mi in t v Cng ngh thng tin v tnh hnh ng dng o to trc tuyn ti cc
trng cao ng, i hc trn c nc nm 2010, trong s 62 trng tham gia kho st c ti 37
trng (chim 61%) ang trin khai ng dng o to trc tuyn, 7 trng c k hoch ng
dng (chim 11%). C 09 trng (chim 12%) p dng phng thc o to tp trung kt
hp vi o to trc tuyn ging dy mt s mn hc v TMT. Thng qua phng thc ny,
ngoi vic ging dy v hc tp trn lp, ging vin c th a gio trnh, bi ging, ni dung
kim tra ln mng sinh vin t nghin cu, tham kho trc hoc n tp li bt k lc no,
a im no. Phng thc ny em li hiu qu cao hn trong vic ging dy ca ging vin
cng nh hc tp ca sinh vin.
2. Xy dng v hon thin h thng php lut
Xy dng v hon thin h thng php lut h tr thng mi in t l mt trong su nhm
gii php ch yu m K hoch tng th pht trin thng mi in t ra nhm thc y s
pht trin ca thng mi in t Vit Nam, vi l trnh c th nh sau:
- n cui nm 2006, ban hnh y cc vn bn di lut thc thi Lut Giao dch
in t, Lut Thng mi v B lut Dn s, to c s php l cho thng ip d liu. n
cui nm 2007, ban hnh y cc vn bn quy phm php lut iu chnh cc kha
cnh lin quan ti thng mi in t v gii quyt tranh chp, bo v ngi tiu dng,
bo v quyn s hu tr tu, phng chng ti phm, cc vn v thu ni a v thu
hi quan.
- R sot, b sung, sa i cc vn bn quy phm php lut lin quan nhm bo m ton
b h thng php lut c nh hng chung l h tr, to iu kin cho thng mi
in t pht trin.
Mc d chm hn so vi l trnh ca K hoch, nhng vo nm kt thc trin khai Quyt nh
222, khung php l cho thng mi in t Vit Nam c bn c hon thin theo ng nh
hng h tr, to iu kin cho thng mi in t pht trin. y cng l mt trong nhng
mng mi ca h thng php lut c nhiu bc tin r nt nht thi gian qua.
2.1. Hnh thnh khung php l v thng mi in t
Vo nm 2005, trc thi im K hoch tng th pht trin TMT giai on 2006-2010 c
a vo trin khai, h thng php lut TMT mi c t nn mng bi mt vn bn duy nht
iu chnh chuyn bit vn ny l Lut Giao dch in t. Ngoi ra, vn giao dch in t v
gi tr php l ca thng ip d liu c cp ri rc nhiu vn bn khc nhau nh B lut
Dn s, Lut Thng mi, Lut Hi quan v Lut s hu tr tu.
Tuy nhin, nhng quy nh ti cc vn bn lut ny cn rt chung chung v ch mang tnh
nguyn tc. Cha c vn bn iu chnh nhng kha cnh thc tin ca thng mi in t ph
hp vi cc hot ng ng dng kh a dng trong x hi.
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n cui nm 2010, khung php l c bn cho giao dch in t ni chung v thng mi in
t ni ring c hnh thnh vi hai tr ct chnh l Lut Giao dch in t v Lut Cng ngh
thng tin, by ngh nh hng dn Lut, cng mt lot thng t quy nh chi tit nhng kha
cnh c th ca giao dch in t trong tng lnh vc ng dng c th.
Hnh I.2: Khung php l TMT
LUT GIAO DCH IN T
Ngh nh v TMT
2 Thng t hng dn
2 Thng t hng dn
1 Thng t hng dn
4 Thng t hng dn
1 Thng t hng dn
2 Thng t hng dn
5 Thng t hng dn
Ngh nh v Ch k s
v dch v chng thc
Ch k s
Ngh nh v GDT trong
hot ng ti chnh
Ngh nh v dch
v Internet v cung
cp thng tin trn
Internet
Ngh nh v ng
dng CNTT trong
c quan nh nc
Ngh nh v chng
th rc
Ngh nh v GDT trong
hot ng ngn hng
LUT CNTT
Lut Giao dch in t t nn tng php l c bn cho cc giao dch in t trong x hi bng
vic tha nhn gi tr php l ca thng ip d liu, ng thi quy nh kh chi tit v ch k
in t, mt yu t m bo tin cy ca thng ip d liu khi tin hnh giao dch. Nu Lut
Giao dch in t tp trung iu chnh cc kha cnh php l ca giao dch in t, th Lut Cng
ngh thng tin ch yu quy nh v hot ng ng dng v pht trin CNTT cng nhng bin
php bo m h tng cng ngh cho cc hot ng ny.
Sau khi Lut Giao dch in t v Lut Cng ngh thng tin c ban hnh, by ngh nh hng
dn ln lt ra i t nm 2006-2008, c bn nh hnh khung php l cho cc ng dng CNTT
v TMT ti Vit Nam. Trong s by ngh nh ny, ba ngh nh hng dn Lut Giao dch in
t trong cc lnh vc thng mi, ti chnh v ngn hng i su quy nh v gi tr php l ca
thng ip d liu trn tng lnh vc c th. Bn ngh nh cn li quy nh cc vn chung
v mi trng v h tng CNTT cho giao dch in t trong ton x hi, c th l vn ch k
s, th rc, ng dng CNTT trong c quan nh nc, dch v Internet v thng tin in t trn
Internet. By ngh nh ny c chi tit ha bng mt lot thng t ban hnh t nm 2008
n 2010 (chi tit xem ti Bng I.1).
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Bng I.1: Khung php l c bn cho giao dch in t ti Vit Nam
Lut
29/11/2005 Lut Giao dch in t (GDT)
29/06/2006 Lut Cng ngh thng tin (CNTT)
23/11/2009 Lut Vin thng
Ngh nh hng dn Lut VB bn trn
09/06/2006 Ngh nh s 57/2006/N-CP v Thng mi in t Lut GDT
15/02/2007 Ngh nh s 26/2007/N-CP quy nh chi tit thi hnh Lut Giao dch in t
v Ch k s v Dch v chng thc ch k s
Lut GDT
23/02/2007 Ngh nh s 27/2007/N-CP v Giao dch in t trong hot ng ti chnh Lut GDT
08/03/2007 Ngh nh s 35/2007/N-CP v Giao dch in t trong hot ng ngn
hng
Lut GDT
10/04/2007 Ngh nh s 64/2007/N-CP v ng dng cng ngh thng tin trong hot
ng ca c quan nh nc
Lut CNTT
13/08/2008 Ngh nh s 90/2008/N-CP v chng th rc Lut GDT
28/08/2008 Ngh nh 97/2008/N-CP v qun l, cung cp, s dng dch v Internet v
thng tin in t trn Internet
Lut CNTT
X l vi phm VB bn trn
10/04/2007 Ngh nh s 63/2007/N-CP quy nh x pht vi phm hnh chnh trong
lnh vc cng ngh thng tin
Lut CNTT
16/01/2008 Ngh nh s 06/2008/N-CP quy nh v x pht vi phm hnh chnh trong
hot ng thng mi
Lut GDT
20/03/2009 Ngh nh s 28/2009/N-CP quy nh x pht vi phm hnh chnh trong
qun l, cung cp, s dng dch v Internet v thng tin in t trn Internet
Lut CNTT
Thng t hng dn thi hnh mt s ni dung ca cc Ngh nh VB bn trn
21/07/2008 Thng t s 09/2008/TT-BCT hng dn Ngh nh Thng mi in t v
cung cp thng tin v giao kt hp ng trn website thng mi in t
Ngh nh s
57/2006/N-CP
15/09/2008 Thng t s 78/2008/TT-BTC hng dn thi hnh mt s ni dung ca Ngh
nh s 27/2007/N-CP v giao dch in t trong hot ng ti chnh
Ngh nh s
27/2007/N-CP
12/11/2008 Thng t s 05/2008/TT-BTTTT hng dn mt s iu ca Ngh nh s
97/2008/N-CP v qun l, cung cp, s dng dch v Internet v thng tin
in t trn Internet
Ngh nh s
97/2008/N-CP
18/12/2008 Thng t s 07/2008/TT-BTTTT hng dn mt s ni dung v hot ng
cung cp thng tin trn trang thng tin in t c nhn
Ngh nh s
97/2008/N-CP
24/12/2008 Thng t s 09/2008/TT-BTTTT hng dn v qun l v s dng ti nguyn
Internet
Ngh nh s
97/2008/N-CP
24/12/2008 Thng t s 10/2008/TT-BTTTT quy nh v gii quyt tranh chp tn min
quc gia Vit Nam .vn
Ngh nh s
97/2008/N-CP
30/12/2008 Thng t s 12/2008/TT-BTTTT hng dn thc hin mt s ni dung ca
Ngh nh s 90/2008/N-CP ca Chnh ph v chng th rc
Ngh nh s
90/2008/N-CP
02/03/2009 Thng t s 03/2009/TT-BTTTT quy nh v m s qun l v mu giy chng
nhn m s qun l i vi nh cung cp dch v qung co bng th in
t, tin nhn; nh cung cp dch v tin nhn qua mng Internet
Ngh nh s
90/2008/N-CP
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16/03/2009 Thng t s 50/2009/TT-BTC v vic hng dn giao dch in t trn th
trng chng khon
Ngh nh s
27/2007/N-CP
31/07/2009 Thng t s 26/2009/TT-BTTTT quy nh v vic cung cp thng tin v m
bo kh nng truy cp thun tin i vi trang thng tin in t ca c quan
nh nc
Ngh nh s
64/2007/N-CP
14/12/2009 Thng t s 37/2009/TT-BTTTT quy nh v h s v th tc lin quan n
cp php, ng k, cng nhn cc t chc cung cp dch v chng thc ch
k s
Ngh nh s
26/2007/N-CP
29/06/2010 Thng t s 14/2010/TT-BTTTT quy nh v hot ng qun l trang thng
tin in t v dch v mng x hi trc tuyn
Ngh nh s
97/2008/N-CP
22/07/2010 Thng t s 17/2010/TT-BKH quy nh chi tit th im u thu qua mng Ngh nh s
26/2007/N-CP
9/11/2010 Thng t s 23/2010/TT-NHNN quy nh v vic qun l, vn hnh v s
dng H thng Thanh ton in t lin ngn hng
Ngh nh s
35/2007/N-CP
10/11/2010 Thng t s 180/2010/TT-BTC hng dn giao dch in t trong lnh vc
thu
Ngh nh s
27/2007/N-CP
15/11/2010 Thng t s 25/2010/TT-BTTTT quy nh vic thu thp, s dng, chia s, m
bo an ton v bo v thng tin c nhn trn trang thng tin in t hoc
cng thng tin in t ca c quan nh nc
Ngh nh s
64/2007/N-CP
20/12/2010 Thng t s 209/2010/TT-BTC quy nh giao dch in t trong hot ng
nghip v kho bc nh nc
Ngh nh s
27/2007/N-CP
31/12/2010 Thng t s 46/2010/TT-BCT quy nh v qun l hot ng ca cc website
thng mi in t bn hng ha hoc cung ng dch v
Ngh nh s
57/2006/N-CP
Ngoi nhng vn bn trong h thng Lut Giao dch in t v Lut Cng ngh thng tin, khung
php l cho TMT cn c b sung bi mt lot vn bn di lut, iu chnh c th tng kha
cnh ca mi trng giao dch in t trn cc lnh vc h tng hoc ng dng c th. Tuy
phm vi iu chnh hp hn, nhng cc vn bn ny cng gp phn hon thin v nng cao
hiu qu cho h thng lut - chnh sch v giao dch in t, gp phn hng dn thc thi v
trin khai php lut TMT trn mi phng din ca i sng x hi (Xem Ph lc 1).
2.2. Mt s bc tin ng lu trong qu trnh xy dng php lut v thng mi in t
2.2.1. Qun l, cung cp, s dng dch v Internet v thng tin in t trn Internet
Trc khi K hoch tng th pht trin TMT giai on 2006-2010 c ban hnh, vn qun
l dch v Internet v thng tin in t trn Internet l mt trong nhng vn c iu chnh
sm nht v lnh vc CNTT v TMT. Cc vn bn ban hnh t nm 2001 n nm 2004 d m
ng cho mt giai on tng trng mnh m ca Internet ti Vit Nam, nhng cng cn tn
ti mt s im bt cp gy cn tr cho s pht trin ca cc ng dng TMT trn nn Internet.
in hnh l quy nh v cp php i vi mi trang thng tin in t trn Internet - bin php
qun l khng kh thi v gy cn tr cho vic pht trin mt ng dng rt ph thng ca TMT
ti Vit Nam l cc website phc v hot ng kinh doanh.
2

2 Quyt nh s 27/2002/QD-BVHTT ngy 10/10/2002 ca B Vn ha Thng tin v quy ch qun l v cp php cung cp thng tin, thit lp
trang thng tin in t trn Internet quy nh: Mi c quan, t chc, doanh nghip ti Vit Nam c nhu cu cung cp thng tin trn Internet,
thit lp trang tin in t trn Internet ti Vit Nam phi lm th tc xin php gi B Vn ha Thng tin, v Khng c cung cp thng tin trn
Internet, thit lp trang tin in t trn Internet khi cha c giy php ca B Vn ha Thng tin.
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Nm 2008, Ngh nh s 97/2008/N-CP ca Chnh ph v qun l, cung cp, s dng dch v
Internet v thng tin in t trn Internet c ban hnh, nh du mt bc tin ln trong
vic to lp mi trng thng thong hn cho ng dng TMT ti Vit Nam. Bc tin ln nht
ca Ngh nh s 97/2008/N-CP l thu gn cc quy nh v cp php trc kia i vi tt
c trang thng tin in t v mt din hp cc bo in t, trang thng tin in t tng hp
v trang thng tin in t cung cp dch v mng x hi trc tuyn. Cc t chc, doanh nghip
trin khai nhng ng dng chuyn ngnh trn Internet hoc lp website phc v hot ng
kinh doanh, thng mi gi khng cn phi lo lng v vic xin cp php. Vic xa b ro cn v
cp php ny l mt bc tin tch cc trong vic ci thin mi trng php l cho ng dng
Internet ni chung v TMT ni ring ti Vit Nam.
Mt thay i kh ln na ca Ngh nh s 97/2008/N-CP l vic thu hp phm vi ca dch v
Internet, dch v chu s qun l trc tip ca B Thng tin v Truyn thng. Trc y, Ngh nh
s 55/2001/N-CP nh ngha dch v Internet rt rng, bao gm dch v truy nhp Internet, dch
v kt ni Internet v dch v ng dng Internet, trong dch v ng dng Internet l dch v
s dng Internet cung cp cho ngi s dng cc ng dng hoc dch v bao gm: bu chnh,
vin thng, thng tin, vn ha, thng mi, ngn hng, ti chnh, y t, gio dc, o to, h tr
k thut v cc dch v khc trn Internet. Nu theo nh ngha ny, c th hiu tt c cc ng
dng trn nn Internet l dch v Internet. Tuy nhin, Ngh nh s 97/2008/N-CP thu hp
phm vi ca dch v Internet thnh mt loi hnh dch v vin thng, ch bao gm dch v
truy nhp Internet, dch v kt ni Internet v dch v ng dng Internet trong vin thng.
3
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cnh , vic qun l cc dch v ng dng chuyn ngnh trn Internet c giao cho nhng B
ngnh c chc nng qun l nh nc tng ng vi tng lnh vc chuyn ngnh.
y l cch tip cn mi v phng thc qun l, theo hng xem Internet ch nh mt knh b
sung, mt phng thc hin i tin hnh cc hot ng kinh t - x hi thay v coi l lnh
vc ring, cn c s qun l c th. Cch tip cn m ny to tin cho vic xy dng nhng
bin php qun l linh hot, ph hp vi tnh cht ca cc lnh vc ng dng a dng trn nn
Internet. Mi trng TMT nh s tr nn thng thong hn rt nhiu, v cng vi vic loi
b dn nhng ro cn v cp php, h tng CNTT v truyn thng ni chung ngy cng c tnh
cnh tranh, to ng lc pht trin mnh cho cc dch v ng dng trn nn Internet ni chung
cng nh TMT ni ring.
Vn qun l tn min
Tn min gn vi website ang ngy cng tr thnh mt yu t khng th tch ri ca thng
hiu v hnh nh doanh nghip. Trong khi tn min quc t c coi l hng ha, c bn rng
ri di nhiu hnh thc v gi c a dng theo nhu cu th trng, th tn min .vn c coi
l mt phn ti nguyn thng tin quc gia v qun l theo mt c ch ng k - cp pht kh
cht ch. Trc khi K hoch tng th pht trin TMT giai on 2006-2010 c a vo trin
khai, c nhiu kin phn nh v s bt hp l ca cc quy nh qun l tn min, theo
tn min quc gia .vn khng c chuyn nhng di bt k hnh thc no. Nm 2009, Lut
Vin thng c ban hnh m ra mt hng tip cn hon ton mi v vn qun l i
3 Dch v ng dng Internet trong vin thng l dch v vin thng gi tr gia tng c cung cp cho ngi s dng thng qua mng li thit
b Internet, v d nh dch v thoi trn mng Internet.
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vi ngun ti nguyn quan trng ny, tin gn hn vi xu th chung ca th gii l phn b
tn min theo c ch th trng. Cc quy nh ti Lut Vin thng 2009 cho php chuyn
nhng tn min Internet, tr nhng tn min dnh cho c quan ng v Nh nc, ng thi
m ng cho vic phn b nhng ti nguyn Internet c gi tr thng mi cao thng qua
hnh thc u gi.
Hp I.1: Mt s quy nh trong Lut Vin thng 2009 v tn min Internet
iu 48. Phn b, s dng, hon tr kho s vin thng, ti nguyn Internet
2. Vic phn b kho s vin thng, ti nguyn Internet c thc hin theo cc phng thc sau y:
a) u gi, thi tuyn quyn s dng kho s vin thng, ti nguyn Internet c gi tr thng mi cao, c nhu cu
s dng vt qu kh nng phn b;
b) Trc tip theo quy hoch trn c s t chc, c nhn ng k trc c xt cp trc hoc c quyn s
dng trc, tr trng hp quy nh ti im a khon ny;
c) Cc phng thc phn b khc theo quy nh ca php lut.
iu 49. Chuyn nhng kho s vin thng, ti nguyn Internet
1. Kho s vin thng, ti nguyn Internet c chuyn nhng bao gm:
a) Kho s vin thng, ti nguyn Internet c B Thng tin v Truyn thng phn b cho t chc, c nhn
thng qua u gi;
b) Tn min Internet, tr cc tn min quc gia Vit Nam .vn dnh cho cc c quan ng, Nh nc v cc t
chc khc theo quy nh ca B Thng tin v Truyn thng.
2. Kho s vin thng, ti nguyn Internet c chuyn nhng theo cc iu kin sau y:
a) T chc, c nhn chuyn nhng quyn s dng kho s vin thng, ti nguyn Internet phi c quyn s
dng hp php kho s vin thng, ti nguyn Internet ;
b) T chc, c nhn nhn chuyn nhng quyn s dng kho s vin thng, ti nguyn Internet phi c
php hot ng hoc iu kin u t, khai thc, s dng kho s vin thng, ti nguyn Internet ;
c) Cc bn tham gia chuyn nhng quyn s dng kho s vin thng, ti nguyn Internet c ngha v np
thu chuyn nhng quyn s dng kho s vin thng, ti nguyn Internet;
d) Cc bn tham gia chuyn nhng quyn s dng kho s vin thng, ti nguyn Internet c trch nhim bo
m quyn, li ch hp php ca t chc, c nhn c lin quan;
) Vic chuyn nhng quyn s dng kho s vin thng, ti nguyn Internet c B Thng tin v Truyn
thng phn b cho t chc, c nhn thng qua u gi phi c B Thng tin v Truyn thng chp thun.
Vi s pht trin nhanh ca s lng website TMT trong 5 nm qua, cc v vic tranh chp tn
min, c bit l tn min lin quan n nhn hiu v tn thng mi cng tng nhanh c v s
lng ln phc tp. Thc tin ny t ra nhu cu phi c mt c ch hiu qu gii quyt
cc tranh chp, bn cnh th tc khiu ni hnh chnh vn p dng t trc n nay m Trung
tm Internet Vit Nam (VNNIC) l u mi tip nhn v x l.
Thng 12/2008, B Thng tin v Truyn thng ban hnh Thng t s 10/2008/TT-BTTTT Quy
nh v gii quyt tranh chp tn min quc gia Vit Nam .vn. c xy dng da trn Chnh
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sch gii quyt tranh chp tn min thng nht ca T chc tn min quc t - ICANN, Thng
t ny l cn c cc t chc trng ti v ta n tham kho khi phn x tranh chp dn s hoc
thng mi pht sinh trong qu trnh s dng tn min cc cp di tn min quc gia .vn.
Thng t a ra nhng nguyn tc chung nht v cc cn c gii quyt tranh chp, bao gm
iu kin khi kin tranh chp tn min, c s xc nh hnh vi s dng tn min vi xu,
v bng chng cho quyn v li ch hp php lin quan n tn min. Thng t cng quy nh
cc hnh thc gii quyt tranh chp tn min v trch nhim x l tn min tranh chp ca cc
bn c lin quan.
Vic p dng kt qu phn x ca ta n v trng ti cho cc tranh chp lin quan n tn min
l mt thay i ln v phng thc qun l i vi ngun ti nguyn Internet quan trng ny.
Bng cch gim can thip hnh chnh v nng cao vai tr ca cc th ch x hi, quy nh ny
s gip thit lp mt c ch cng bng, minh bch trong vic phn b tn min, to mi trng
cnh tranh lnh mnh trn Internet v gp phn thc y pht trin TMT ti Vit Nam.
2.2.2. Gi tr php l ca chng t in t
Nm 2005, ln u tin trong lch s, cc vn bn dng in t - hay thng ip d liu theo
ngn ng vn bn lut - c chnh thc tha nhn gi tr php l ti Vit Nam. S tha nhn
ny th hin mt cch nht qun v ng b ti ba vn bn nn tng ca h thng lut dn s
v thng mi: Lut Giao dch in t, B lut Dn s sa i v Lut Thng mi sa i, cng
c ban hnh vo nm 2005.
Hp I.2: Cc vn bn php lut quy nh v thng ip d liu ti Vit Nam
iu 15 Lut Thng mi nm 2005: Nguyn tc tha nhn gi tr php l ca thng ip d liu trong hot
ng thng mi
Trong hot ng thng mi, cc thng ip d liu p ng cc iu kin, tiu chun k thut theo quy nh
ca php lut th c tha nhn c gi tr php l tng ng vn bn.
iu 124 B lut Dn s nm 2005: Hnh thc giao dch dn s
1. Giao dch dn s c th hin bng li ni, bng vn bn hoc bng hnh vi c th.
Giao dch dn s thng qua phng tin in t di hnh thc thng ip d liu c coi l giao dch bng
vn bn.
Lut Giao dch in t 2005 c hn mt chng v Thng ip d liu (Chng 2) bao gm 2 mc:
Mc 1 Gi tr php l ca thng ip d liu (gm 6 iu) quy nh v hnh thc th hin thng ip d liu,
lu tr thng ip d liu, gi tr php l ca thng ip d liu v cc iu kin chung thng ip d liu
c gi tr nh vn bn, nh bn gc, hoc c gi tr lm chng c.
Mc 2 Gi,nhn thng ip d liu (gm 5 iu) quy nh chi tit v cch xc nh ngi khi to thng ip
d liu, thi im, a im gi v nhn thng ip, cng nh cc bc xc nhn khi cn.
Khi nhng vn bn c khi to, trao i v lu tr bng phng tin in t c php lut
chnh thc tha nhn, th cc hot ng mua bn, qung co, xc tin thng mi cng nh cc
giao dch dn s khc da trn vic trao i vn bn in t mi c th pht trin mt cch bn
vng, trong khun kh c php lut bo v. Do vy, vic thng ip d liu c tha nhn
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gi tr php l nh vn bn v tha nhn gi tr bn gc khi p ng cc iu kin k thut cn
thit to c s php l vng chc cho vic trin khai rng ri ng dng thng mi in t
vo cc giao dch thng mi v dn s trong x hi. Bn cnh nhng nguyn tc chung a ra
trong cc vn bn lut, s tha nhn ny cn c c th ha i vi tng lnh vc c th ca
hot ng kinh t vi vic ra i hng lot ngh nh v vn bn di lut trong giai on 5 nm
va qua, c bit l cc vn bn v chng t in t.
Mt chu trnh thng mi hon chnh lun gn lin vi rt nhiu loi chng t, bao gm
nhng chng t lin quan n vic giao kt hp ng nh cho hng, chp nhn cho hng,
ph lc hp ng, cho n chng t pht sinh trong qu trnh thc hin hp ng nh chng
t vn ti, chng t thanh ton, v.v... Ti Vit Nam hin nay, chng t in t ang tr nn kh
ph bin trong giao dch gia cc i tc kinh doanh, c bit nhng bc tin ti vic giao
kt hp ng. V mt php l, Lut Giao dch in t nm 2005, Ngh nh Thng mi in
t nm 2006 v Ngh nh v Giao dch in t trong hot ng ti chnh nm 2007 cung
cp c s doanh nghip c th s dng chng t in t trong cc giao dch thng
mi ni chung.
Hp I.3: Khi nim Chng t in t trong Ngh nh v Thng mi in t
v Ngh nh v Giao dch in t trong hot ng ti chnh
Ngh nh Thng mi in t:
iu 3. Gii thch t, ng
1. Chng t l hp ng, ngh, thng bo, tuyn b, ha n hoc ti liu khc do cc bn a ra lin quan
ti vic giao kt hay thc hin hp ng.
2. Chng t in t l chng t dng thng ip d liu.
3. Thng ip d liu l thng tin c to ra, c gi i, c nhn hoc c lu tr bng phng tin
in t.
Ngh nh v Giao dch in t trong hot ng ti chnh:
iu 3. Gii thch t ng
1. Chng t in t l thng tin c to ra, gi i, nhn v lu tr bng phng tin in t trong hot ng
ti chnh. Chng t in t l mt hnh thc ca thng ip d liu, bao gm: chng t k ton in t; chng
t thu, chi ngn sch in t; thng tin khai v thc hin th tc hi quan in t; thng tin khai v thc hin
th tc thu in t; chng t giao dch chng khon in t; bo co ti chnh in t; bo co quyt ton
in t v cc loi chng t in t khc ph hp vi tng loi giao dch theo quy nh ca php lut.
Khi nim chng t in t hai ngh nh c gii hn khc nhau ph hp vi phm vi
iu chnh ca tng ngh nh. Nhng kt hp li, hai ngh nh ny bao qut ton b cc
chng t gn vi quy trnh giao kt v thc hin hp ng thng mi, theo Ngh nh v
Giao dch in t trong lnh vc ti chnh s iu chnh ha n bn hng v nhng chng t
phc v cng tc thu, k ton ca t chc hoc doanh nghip. Ngh nh v Thng mi in
t s iu chnh cc chng t cn li ca chu trnh thng mi, c bit l nhng chng t lin
quan n qu trnh giao kt hp ng gia cc bn.
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Chng t in t trong qu trnh giao kt hp ng
Ngy 21/7/2008, B Cng Thng ban hnh Thng t 09/2008/TT-BCT v cung cp thng tin v
giao kt hp ng trn website TMT. Khng ch thit lp khung c bn cho mt quy trnh giao
kt hp ng trc tuyn, Thng t ny cn quy nh chi tit v gi tr php l cc chng t in
t cu thnh nn hp ng trong mt giao dch trn website TMT, bao gm thng bo v
ngh giao kt hp ng, ngh giao kt hp ng, v chp nhn ngh giao kt hp ng.
Hp I.4: Quy nh v giao kt hp ng trong Thng t 09/2008/TT-BCT
4. Thng bo v ngh giao kt hp ng ca thng nhn
Nu mt website thng mi in t c chc nng t hng trc tuyn cho tng hng ha hoc dch v c
th c gii thiu trn website , th cc thng tin gii thiu v hng ha, dch v v cc iu khon lin
quan c xem l thng bo v ngh giao kt hp ng ca thng nhn s hu hng ha hoc dch v
.
5. ngh giao kt hp ng ca khch hng
Chng t in t do khch hng khi to v gi i bng cch s dng chc nng t hng trc tuyn c
xem l ngh giao kt hp ng ca khch hng i vi hng ha hoc dch v gn km chc nng t
hng trc tuyn .
6. Tr li ngh giao kt hp ng ca khch hng
a) Khi tr li chp nhn ngh giao kt hp ng, thng nhn phi cung cp cho khch hng nhng thng
tin sau:
- Danh sch ton b hng ha hoc dch v khch hng t mua, s lng, gi ca tng sn phm v tng
gi tr hp ng;
- Thi hn giao hng hoc cung ng dch v;
- Thng tin lin h khch hng c th hi v tnh trng thc hin hp ng khi cn thit.
b) Tr li khng chp nhn ngh giao kt hp ng phi nu r l do.
c) Tr li ngh giao kt hp ng phi c thc hin di hnh thc ph hp thng tin c th lu tr,
in n c ti h thng thng tin ca khch hng v hin th c v sau.
Ha n in t
Khc vi nhng chng t thng mi lin quan n qu trnh giao kt hp ng, chng t k
ton - ti chnh khng ch l cn c phn nh trch nhim gia cc bn tham gia hp ng, m
cn c s dng xc nh ngha v ti chnh, thu gia cc bn vi c quan qun l nh
nc. Do vy, c th tin hnh mt chu trnh thng mi in t trn vn n khu thanh
ton, ngoi s thng nht ch gia cc bn tham gia giao dch, cn cn nhng quy nh c th
ca c quan qun l nh nc v vic tip nhn v x l cc chng t in t pht sinh t giao
dch ny, c bit l ha n. Nhng quy nh v ha n in t dn c chi tit ha v
hon chnh trong cc vn bn quy phm php lut v k ton, ha n ban hnh t nm 2004
n nay.
Hai ngh nh quy nh chi tit v hng dn thi hnh Lut K ton - Ngh nh 128/2004/N-CP
p dng trong lnh vc k ton nh nc v Ngh nh 129/2004/N-CP p dng trong hot
ng kinh doanh, c mt s quy nh v vic lu tr, qun l, bo qun chng t in t v iu
kin cng ngh - k thut cho vic trin khai s dng chng t in t. Tuy nhin, c hai ngh
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nh ny mi ch cp s lc ti vic chng t in t c chuyn i t chng t giy
giao dch thanh ton th s c gi tr thc hin nghip v thanh ton, cha quy nh r v gi
tr thanh ton ca bn thn ha n in t.
Ngh nh 51/2010/N-CP Quy nh v ha n bn hng ha, cung ng dch v c mt
bc tin ln trong vic tha nhn ha n in t l mt trong cc hnh thc th hin ha
n v nu r Nh nc khuyn khch hnh thc ha n in t. Ngh nh cng a ra tin
c bn cho vic xy dng nhng quy nh c th sau ny v khi to, lp, pht hnh v nhn
dng ha n p dng cho hnh thc ha n kh c th ny.
Hp I.5: Quy nh v ha n in t trong Ngh nh 51/2010/N-CP
iu 5. Nguyn tc to v pht hnh ha n
1. T chc, c nhn kinh doanh p ng cc iu kin quy nh ti iu 6, iu 7 Ngh nh ny c t in
ha n hoc khi to ha n in t s dng trong vic bn hng ha, dch v.
5. T chc, c nhn kinh doanh c th ng thi cng lc s dng nhiu hnh thc ha n khc nhau. Nh
nc khuyn khch hnh thc ha n in t.
iu 7. Ha n in t
1. Ha n in t c khi to, lp, x l trn h thng my tnh ca t chc, c nhn kinh doanh c
cp m s thu khi bn hng ha, dch v v c lu tr trn my tnh ca cc Bn theo quy nh ca php
lut v giao dch in t.
2. Ha n in t c s dng theo quy nh ca php lut v giao dch in t.
Ngoi Thng t s 153/2010/TT-BTC ngy 28/9/2010 hng dn thi hnh Ngh nh 51/2010/
N-CP, B Ti chnh hin ang xy dng d tho mt thng t hng dn ring v ha n in
t - Thng t hng dn v khi to, pht hnh v s dng ha n in t bn hng ha, cung
ng dch v. Thng t bao gm cc quy nh rt chi tit v khi to ha n in t, lp, gi v
nhn ha n, nguyn tc v iu kin s dng ha n in t, ch k in t trn ha n,
cho n cc vn thc thi nh x l ha n lp sai, lu tr, bo qun ha n, kim tra vic
in, pht hnh, qun l v s dng ha n in t. Sau khi c ban hnh (d kin vo u nm
2011), Thng t ny s hon thin nt mt xch cui cng trong h thng cc quy nh php l
v ha n in t, to iu kin ha n in t c s dng mt cch rng ri trong cc
giao dch thng mi ca ton x hi.
Ch k s
Vn quan trng nht c doanh nghip v ngi tiu dng quan tm khi s dng chng t
in t l vic m bo tnh bn gc v tnh xc thc ca chng t lm cn c gii quyt
cc tranh chp c th pht sinh. Trong mi trng truyn thng, nhng yu t ny thng c
m bo bng con du v ch k trn vn bn. Cn trong mi trng in t, ch k s l gii
php c php lut chnh thc tha nhn thit lp gi tr php l nh bn gc ca chng
t, hoc p ng cc yu cu v ch k v con du trn vn bn.
Trong thi gian 5 nm qua, khung php l cho vic trin khai ng dng ch k s cng dn
c hon thin trn c s hai vn bn nn tng l Lut Giao dch in t v Ngh nh v ch
k s v dch v chng thc ch k s. Bn cnh nhng nguyn tc nhm m bo tnh php l
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ca ch k s trong giao dch dn s, cc vn bn hng dn ca B Thng tin v Truyn thng
cng a ra nhng quy nh kh c th cho vic trin khai dch v chng thc ch k s - yu
t tin quyt a ch k s vo ng dng rng ri, to iu kin cho chng t in t c
trao i mt cch an ton v vi gi tr php l ngang vi chng t giy trong cc giao dch kinh
t - thng mi ti Vit Nam.
Hp I.6: Hnh lang php l cho ch k s v dch v chng thc ch k s
Hnh lang php l cho ch k s v dch v chng thc ch k s bao gm:
- Lut Giao dch in t.
- Ngh nh s 26/2007/N-CP ca Chnh ph quy nh chi tit thi hnh Lut Giao dch in t v Ch k s
v Dch v chng thc ch k s.
- Quyt nh s 20/2007/Q-BBCVT ca B Bu chnh Vin thng ban hnh mu quy ch chng thc ch k
s.
- Quyt nh s 59/2008/Q-BTTTT ca B Thng tin v Truyn thng ban hnh Danh mc tiu chun bt
buc p dng ch k s v chng thc ch k s.
- Thng t s 37/2009/TT-BTTTT ca B Thng tin v Truyn thng quy nh v h s v th tc lin quan n
cp php, ng k, cng nhn cc t chc cung cp dch v chng thc ch k s.
2.2.3. Bo v quyn li ngi tiu dng trong thng mi in t
Vn bo v quyn li ngi tiu dng ang ngy cng c quan tm v vic Quc hi ln
u tin thng qua Lut bo v ngi tiu dng vo cui nm 2010 phn nh tm quan trng
ngy cng tng ca vn ny trong h thng php lut kinh t - dn s Vit Nam. Nhn thc
ca x hi v quyn li ngi tiu dng gia tng, cng vi s pht trin nhanh ca cc ng dng
TMT B2C v C2C khin nhng v vic lin quan n quyn li ngi tiu dng trong giao dch
trn mi trng mng thi gian qua thu ht s ch rng ri ca d lun. Quyn li ngi tiu
dng trong thng mi in t c th b tc ng bi 2 nhm yu t: th nht l nhng yu t
ca mi trng thng mi truyn thng nh thng tin, cht lng hng ha, dch v, v.v; th
hai l nhng yu t c th ca mi trng in t nh bo v thng tin c nhn, ngn chn
qung co khng mong mun (th rc), vn an ninh an ton trong giao dch, v.v Do vy,
cc quy nh php lut v bo v ngi tiu dng trong TMT thi gian qua c xy dng
da trn cc nguyn tc c bn nh sau:
- Giao dch TMT phi tun th cc quy nh php lut chung v bo v ngi tiu dng.
Nhng tranh chp v cht lng hng ha, qung co khng ng s tht, thng tin sai
lch, s c x l nh trong cc giao dch truyn thng.
- Mc bo v ca php lut i vi ngi tiu dng trong giao dch TMT cng tng
ng nh trong mi trng truyn thng. Ngi bn trong mi trng in t khng
phi tun th nhng quy nh kht khe hn hay c hng u i hn so vi ngi bn
trong mi trng truyn thng.
- H thng php lut TMT ch iu chnh nhng kha cnh c th ca giao dch in t
lin quan n vn bo v ngi tiu dng.
Vi tinh thn trn, cc vn bn lin quan n vn bo v ngi tiu dng trong thng mi
in t thi gian qua ch yu tp trung vo 2 kha cnh c th l bo v thng tin c nhn ca
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ngi tiu dng v bo v quyn li ngi tiu dng trong qu trnh giao kt hp ng trn
website thng mi in t.
- Bo v thng tin c nhn ca ngi tiu dng trong giao dch thng mi in t, bao
gm vn qun l v s dng thng tin c nhn trong TMT (data privacy), chng th
rc v qun l th qung co thng mi, v x l ti phm v thng tin c nhn trong
thng mi in t.
- Bo v ngi tiu dng trong qu trnh giao kt hp ng trn website thng mi in
t: trong tp trung iu chnh vn cung cp thng tin v giao kt hp ng trn
mi trng in t, nhm thu hp khong cch v bt bnh ng thng tin i vi ngi
tiu dng v nng cao tnh minh bch ca mi trng thng mi in t.
Vn bo v thng tin c nhn
Cho n thi gian gn y, vic bo v thng tin c nhn ni chung v quyn ring t thng tin
trn mi trng in t ni ring vn cn l mt khi nim mi m ti Vit Nam. Tuy nhin, cng
vi s pht trin mnh m ca CNTT v TMT, nhng tc ng tiu cc ca vic s dng thng
tin c nhn bt hp php ngy cng tr nn r rng v thu ht s ch ca cng ng cng
nh doanh nghip. Theo iu tra hng nm ca B Cng Thng t nm 2005 n nay, vn
an ninh an ton trong giao dch in t bao gm bo v thng tin c nhn lun c doanh
nghip xp vo 3 tr ngi hng u cho s pht trin ca TMT Vit Nam.
Mt s hnh vi vi phm ph bin v thng tin c nhn ghi nhn c trong thi gian qua l: 1)
Khng c bin php qun l ph hp, s dng khng ng mc ch hoc thu thp, s dng
bt hp php thng tin c nhn; 2) pht tn th rc v gi qung co thng mi khi khng
c s ng ca ngi nhn; 3) n cp, s dng thng tin ti khon c nhn la o, thu
li bt chnh.
Qun l v s dng thng
tin c nhn
(Data privacy)
m bo an ton, an ninh
thng tin v x l vi phm
Bo v thng
tin c nhn
Chng th rc v qun l
th qung co thng mi
Hnh I.3: Cc kha cnh ca bo v thng tin c nhn
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Mc d Vit Nam vn cha c mt vn bn iu chnh ring vn bo v thng tin c nhn,
nhng xem xt mt cch h thng cc vn bn quy phm php lut v TMT ban hnh trong 5
nm va qua, c th thy nhng ni dung lin quan n vn ny c quy nh ngy cng
r t cp lut n cc vn bn hng dn lut. c bit, c quy nh v cc hnh thc x
pht, ch ti c th t x pht vi phm hnh chnh, pht tin n x l hnh s vi cc trng
hp vi phm nng.
- Lut Giao dch in t nm 2005 (iu 46);
- Lut Cng ngh thng tin nm 2006 (iu 21, 22, 72);
- Lut Bo v quyn li ngi tiu dng nm 2010;
- Ngh nh 63/2007/N-CP quy nh v x pht vi phm hnh chnh trong lnh vc cng
ngh thng tin;
- Ngh nh 90/2008/N-CP v chng th rc;
- Thng t 09/2008/N-CP hng dn Ngh nh Thng mi in t;
- Thng t 25/2010/TT-BTTTT quy nh v vic thu thp, s dng, chia s, m bo an ton
v bo v thng tin c nhn trn trang thng tin in t hoc cng thng tin in t ca
c quan nh nc.
Bo v ngi tiu dng trong qu trnh giao kt hp ng trn website TMT
Do c th ca mi trng Internet, giao dch tin hnh qua cc website thng mi in t
thng tun theo nhng trnh t v iu kin rt khc bit so vi giao dch truyn thng, c bit
trong quy trnh giao kt hp ng gia cc bn. mt giao dch truyn thng, bn ngh giao
kt l bn a ra cc iu khon ca hp ng. Cn trn website TMT, khch hng l ngi
ngh giao kt hp ng nhng thng nhn mi l ngi quyt nh cc iu khon hp ng.
Ngoi ra, ngi tiu dng khi tham gia giao dch cng thng b hn ch trong vic tip cn
thng tin do nhng tiu ch v sn phm, iu kin giao dch c cung cp phn tn nhiu
ni trn website, thng tin cng c th khng y hoc c cung cp di nhng hnh thc
gy nhm ln (v d nh c ng dn kt ni ti website ca mt cng ty danh ting lm ngi
tiu dng lm tng sn phm mnh mua l ca cng ty , v.v).
Nhm gii quyt nhng vn ny, gip bo v li ch ca ngi tiu dng khi tham gia giao
dch trn cc website TMT, B Cng Thng ban hnh Thng t 09/2008/TT-BCT vo ngy
21/7/2008 hng dn vic cung cp thng tin v giao kt hp ng trn website TMT. Mc tiu
ca Thng t l m bo s cn bng li ch gia cc bn tham gia giao dch. Do khch hng
thng th bt li hn trong vic tip cn thng tin v b ng hn trong vic tha thun
cc iu kin hp ng, Thng t quy nh v mt quy trnh giao kt hp ng tiu biu qua
website TMT nhm phn nh r phm vi trch nhim ca mi bn v nng cao tnh minh bch
ca mi trng giao dch. Thng t cng quy nh c th v nhng thng tin cn c cung
cp trn website nhm bo v li ch ti thiu cho khch hng l ngi tiu dng. y l vn bn
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quy phm php lut u tin cp chi tit n vic bo v ngi tiu dng trong cc giao dch
thng mi in t ti Vit Nam.
3. Cung cp dch v cng trc tuyn
Cung cp dch v cng trc tuyn l mt trong nhng gii php, yu cu i vi cc c quan
Chnh ph v cung cp cc dch v h tr thng mi in t pht trin v thc hin giao dch
in t trong hot ng ca cc c quan Chnh ph c t ra trong K hoch tng th pht
trin thng mi in t Vit Nam giai on 2006-2010. Th tng Chnh ph ch o n nm
2010, cc c quan Chnh ph phi a ht cc dch v cng ln mng, trong u tin cc dch
v: thu in t, hi quan in t, cc th tc xut nhp khu in t, th tc lin quan ti u t
v ng k kinh doanh in t, cc loi giy php thng mi chuyn ngnh, th tc gii quyt
tranh chp; sa i cc quy nh v u thu trong mua sm cng theo hng cc ch u t
phi cng b mi thu trn trang tin in t ca c quan qun l nh nc v u thu v cc
trang tin in t ca cc c quan khc. Cc b, ngnh Trung ng, cc c quan chnh quyn a
phng cc thnh ph ln phi tng bc tin hnh giao kt hp ng mua sm cng trn
mng.
Nm 2006, hot ng cung cp trc tuyn cc dch v cng mi bt u khi sc. Cc c quan
nh nc trong giai on ny tuy y mnh ng dng cng ngh thng tin trong giao tip
vi doanh nghip v cng dn nhng vic cung cp trc tuyn cc dch v cng giai on ny
phn ln dng vic cc B, ngnh tin hnh xy dng website, trn cung cp nhng thng
tin c bn v chc nng, nhim v v lnh vc qun l m mnh ph trch. Nhng dch v cng
trc tuyn n gin bc u c cung cp th nghim nh khai hi quan in t, u thu
mua sm cng v cp chng nhn xut x in t.
Cng vi nhng thay i tch cc trong s pht trin thng mi in t nc ta, hot ng
cung cp trc tuyn cc dch v cng trn c nc sau 5 nm thc hin trin khai Quyt nh s
222/2005/Q-TTg ngy 15/9/2005 ca Th tng Chnh ph ph duyt K hoch tng th pht
trin TMT giai on 2006-2010 v n n gin ha th tc hnh chnh trn cc lnh vc qun
l nh nc giai on 2007-2010 cng c trin khai ng b v t nhiu kt qu quan trng.
3.1. Tng quan v s pht trin Chnh ph in t Vit Nam
Ngoi l nm cui cng trin khai Quyt nh 222, nm 2010 l nm kt thc ca mc tiu v
ng dng CNTT trong hot ng ca c quan nh nc m Chnh ph ra trong Quyt nh
48/Q-TTg, y cng l nm nh hng cc gii php CNTT cho giai on 2011-2015. Xy dng
Chnh ph in t cng l mt phn trong cam kt ca Chnh ph Vit Nam trong k hoch a
Vit Nam thnh mt quc gia mnh v CNTT.
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Bng I.2: S pht trin ca Chnh ph in t ng Nam
Nc Ch s pht trin Chnh ph
in t
Xp hng pht trin CPT trn th gii
(tng s 192 quc gia c xp hng)
2010 2008 2010 2008
Singapore 0.7476 0.7009 11 23
Malaysia 0.6101 0.6063 32 34
Brunei 0.4796 0.4667 68 87
Thi Lan 0.4653 0.5031 76 64
Philippines 0.4637 0.5001 78 66
Vit Nam 0.4454 0.4458 90 91
Indonesia 0.4026 0.4107 109 106
Lo 0.2637 0.2383 151 156
Trung bnh khu vc 0.4250 0.4290
Trung bnh trn th gii 0.4406 0.4514
Ngun: The 2010 United Nation e-Government Survey
Theo Bo co n by Chnh ph in t trong thi im khng hong ti chnh v kinh t - The
2010 United Nation e-Government Survey ca Lin Hp Quc, k t bo co ln cui nm 2008,
cc chnh ph trong c Vit Nam tin mt bc di v pht trin, cung cp cc dch v
trc tuyn. Chnh ph in t ca Vit Nam ng th 90 trong tng s 192 nc c iu tra
v ng dng CNTT trong khu vc cng, tng 1 bc so vi nm 2008 (Lin Hp Quc thc hin
kho st 2 nm/ln), v ng th 6 trong tng s 10 nc trong khu vc ng Nam (ASEAN),
Vit Nam ng sau Singapore (11), Malaysia (32), Brunei (68), Thi Lan (76) v Philippin (78). Thc
o Chnh ph in t trong bo co ny da trn nng lc v mong mun ng dng CNTT-TT
ca khu vc cng ci thin cc dch v cung cp cho ngi dn. Vic nh gi xp hng c
da trn cc ch s chnh: S sn sng in t, nh gi Web, Ngun nhn lc, H tng c s v
s tham gia in t, v.v... Theo bo co ny, Hn Quc l quc gia ng th nht th gii v xy
dng Chnh ph in t.
Hp I.7: Cc mc dch v cng trc tuyn ti Vit Nam
Hin nay, dch v cng trc tuyn c nh gi theo 4 mc :
1. Mc 1: l dch v m bo cung cp y cc thng tin v quy trnh, th tc; h s; thi hn; ph v l
ph thc hin dch v.
2. Mc 2: l dch v cng trc tuyn mc 1 v cho php ngi s dng ti v cc mu vn bn v khai
bo hon thin h s theo yu cu. H s sau khi hon thin c gi trc tip hoc qua ng bu in
n c quan, t chc cung cp dch v.
3. Mc 3: l dch v cng trc tuyn mc 2 v cho php ngi s dng in v gi trc tuyn cc mu
vn bn n c quan, t chc cung cp dch v. Cc giao dch trong qu trnh x l h s v cung cp dch v
c thc hin trn mi trng mng. Vic thanh ton l ph (nu c) v nhn kt qu c thc hin trc tip
ti c quan, t chc cung cp dch v.
4. Mc 4: l dch v cng trc tuyn mc 3 v cho php ngi s dng thanh ton l ph (nu c) c
thc hin trc tuyn. Vic tr kt qu c th c thc hin trc tuyn, gi trc tip hoc qua ng bu in.
Ngun: Thng t 26/2009/TT-BTTTT ngy 31 thng 7 nm 2009 ca B Thng tin v Truyn thng quy nh v vic cung cp thng tin v
m bo kh nng truy cp thun tin i vi trang thng tin in t ca c quan nh nc
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3.2. S lng dch v hnh chnh cng trc tuyn ang tng mnh c v s lng dch v
v n v cung cp
ng thi vi qu trnh trin khai Quyt nh 222 ca Th tng Chnh ph, n 30 ca Chnh
ph v n gin ha cc th tc hnh chnh trn cc lnh vc qun l nh nc giai on
2007-2010 cng c trin khai trn c nc. Cui nm 2010, mt c s d liu quc gia v
th tc hnh chnh c xy dng v cng khai trn Internet ti a ch http://csdl.thutu-
chanhchinh.vn (cc th tc hnh chnh c cng khai trn mng c mc trc tuyn tng
ng vi dch v cng trc tuyn mc 2).
V vic cung cp thng tin v dch v cng trc tuyn, theo kho st, nh gi ca B Thng tin
v Truyn thng, cc trang thng tin in t cc B, c quan ngang B, y ban nhn dn tnh,
thnh ph trc thuc Trung ng c tin b r rt trong vic cung cp kp thi v y
nhng thng tin ch yu phc v ngi dn v doanh nghip. Rt nhiu trang thng tin in
t c u t cung cp nhiu dch v hnh chnh cng trc tuyn. Dch v cng trc tuyn
mc 1 v 2 c cung cp ngy cng y . So vi cc nm trc, cc dch v c phn
loi v b tr thun li hn cho vic khai thc, s dng.
Nm 2010 c s tng trng vt bc c v s lng v s a phng cung cp dch v
cng trc tuyn mc 3, c 38 a phng cung cp dch v cng trc tuyn mc 3
vi s lng dch v l 748 (nm 2009 c 18 a phng, nm 2008 c 6 a phng), trong
a phng cung cp nhiu nht l cc tnh An Giang (139 dch v) v thnh ph Nng (74
dch v).
Bng I.3: Tng hp s lng n v cung cp v dch v cng trc tuyn mc 3 qua cc nm
Nm Tnh, thnh ph B, c quan ngang B
S lng Tng s dch v S lng Tng s dch v
2008 6 30 2 3
2009 18 254 6 9
2010 38 748 7 27
Ngun: Tng hp nh gi, xp hng cc trang thng tin in t ca cc B, c quan ngang B v a phng ca
B TTTT qua cc nm
Trong , nm B c xp hng mc cung cp trc tuyn dch v cng cao nht nm 2010 l
B Gio dc v o to, B Ngoi giao, B Cng Thng, B Thng tin v Truyn thng v B Ti
chnh.
Bng I.4: Cc a phng c mc cung cp dch v cng trc tuyn c xp hng cao nht
TT a phng Xp hng v im s
2010 2009 2008
1 Long An 1 36 33
2 Hu Giang 2 34 3
3 Tha Thin Hu 3 15 2
4 Yn Bi 4 21 Cha xp hng
5 ng Nai 5 25 20
Ngun: nh gi, xp hng cc trang thng tin in t ca cc B, c quan ngang B v a phng ca B TTTT
nm 2010
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3.3. Cht lng v mc dch v cng trc tuyn c ci thin
Ngoi s lng dch v cng c cung cp, cc B, ngnh v a phng ch trng nhiu
hn ti cht lng dch v v tnh tng tc gia h thng vi ngi s dng, ng thi n
lc nng cao cht lng dch v, cung cp nhiu dch v cng trc tuyn mc cao. y l
nhng hot ng quan trng nm trong l trnh trin khai xy dng Chnh ph in t v C
ch mt ca quc gia Vit Nam.
Theo kho st, nh gi v xp hng cc trang thng tin in t ca cc b ngnh v a phng
do B Thng tin v Truyn thng thc hin, t nm 2007 n nay vic cung cp thng tin, mc
cung cp thng tin, ch s truy cp, s lng v mc dch v hnh chnh cng trc tuyn
c cung cp n ngi dn ca cc b, c quan ngang b v tt c cc tnh thnh u c
nhng ci thin ng k qua cc nm.
Nhng dch v cng trc tuyn mc 3 c trin khai trn quy m rng nh Qun l v
cp chng nhn xut x in t, cp php nhp khu t ng tip tc c trin khai v nng
cp; dch v Khai thu in t, Hi quan in t, u thu trc tuyn c trin khai th im m
rng nhiu a bn.
H thng qun l v cp chng nhn xut x in t (eCoSys): Bt u c trin khai trn
din rng t Qu II nm 2008. Hin nay, H thng eCosys c s tham gia ca 18 Phng Qun l
xut nhp khu, 37 Ban qun l Khu Cng nghip/Khu ch xut, 9 t chc cp C/O thuc VCCI.
Tnh n cui nm 2010 c hn 6.500 doanh nghip tham gia h thng vi s lng C/O in
t c cp hng ngy ln n trn 700 b.
H thng cp php nhp khu t ng: H thng Cp php nhp khu t ng www.nhapkhau.
gov.vn c B Cng Thng bt u trin khai t nm 2008. n nay, trn 400 doanh nghip
nhp khu tham gia h thng.
H thng khai thu in t: H thng khai thu qua mng Internet bt u c thc hin th
im theo Quyt nh s 1830/Q-BTC ngy 29 thng 7 nm 2009 ca B Ti chnh. n gia
nm 2010 c 1496 doanh nghip ti 5 tnh, thnh ph H Ni, thnh ph H Ch Minh,
Nng, B Ra - Vng Tu, Vnh Phc s dng dch v k khai thu qua mng. Tng s t khai
thu in t c ch k in t nhn c ti thng 8 nm 2010 l 28.842 t khai (gm cc loi
t khai thu gi tr gia tng, thu thu nhp doanh nghip, thu thu nhp c bit, thu thu nhp
c nhn v cc loi thu khc).
Bt u t thng 8/2009, Tng cc Thu trin khai th im H thng khai thu qua mng
i vi ngi np thu ti 4 a bn: Thnh ph H Ch Minh, H Ni, Nng v B Ra - Vng
Tu, p dng cho cc t khai thu Gi tr gia tng, Thu nhp doanh nghip, Tiu th c bit, Ti
nguyn, Thu nhp c nhn, Bo tnh hnh s dng ha n, T khai thu nh thu nc ngoi.
Tnh n cui nm 2009, h thng khai thu qua mng c trin khai cho 427 ngi np
thu vi tng s t khai in t nhn vo h thng qun l thu l 2.019 t khai.
Nm 2010, h thng khai thu qua mng c trin khai m rng ti 19 tnh, thnh ph. n
cui nm 2010, hn 7.200 ngi np thu ti 19 a bn ny thc hin khai thu qua mng
vi tng s t khai in t nhn vo h thng qun l thu t gn 90.000 t khai.
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Th tc Hi quan in t: Tng cc Hi quan tin hnh trin khai th im hp th tc hi quan
in t t thng 10/2005 - 11/2009 v th im m rng t thng 12/2009 - 12/2011. Vic trin
khai m rng th tc hi quan in t mang li li ch thit thc cho doanh nghip, p ng
cc yu cu v ci cch th tc hnh chnh theo ch o ca Th tng Chnh ph; thi gian
thng quan i vi cc l hng thc hin th tc hi quan in t gim ng k so vi th tc
thng thng v khai t xa; danh mc cc chng t trong b h s hi quan in t gim ng
k so vi th tc hi quan truyn thng. Tnh n ngy 15 thng 11 nm 2010, th tc hi quan
in t t c nhng kt qu c th nh sau:
- S lng cc Cc hi quan trin khai: 13/33, chim t l 39,4%;
- S lng cc Chi cc trin khai: 70. Trong c 8/13 Cc hi quan trin khai th tc
hi quan in t ti 100% cc Chi cc;
- S lng t khai thc hin th tc hi quan in t: 254.248 t khai;
- Kim ngch xut nhp khu t 27.926 triu USD;
- Tng s thu thu c: 41.592 t ng.
- Thi gian thng quan trung bnh: i vi lung xanh t 3-15 pht; lung vng in t t
10-20 pht; lung vng giy t 10-60 pht; lung ph thuc thi gian kim tra thc t
hng ha.
Ngy 09/11/2009, Tng cc Hi quan ban hnh Quyt nh s 2222/Q-TCHQ v vic ban
hnh Quy trnh tm thi v thu, np thu hng ha xut nhp khu qua Ngn hng bng
phng thc in t, theo , hot ng thu np thu hng ha xut nhp khu, ph, l ph v
cc khon thu khc ca Ngn sch nh nc lin quan n hot ng xut nhp khu qua s
c thc hin qua ngn hng bng phng thc in t. Trong Qu IV nm 2010, Tng cc Hi
quan th im thc hin thu thu xut nhp khu, ph, l ph v cc khon thu khc ca Ngn
sch nh nc bng phng thc in t.
H thng u thu trc tuyn: Thi gian qua, Cc Qun l u thu, B K hoch v u t
phi hp vi chuyn gia Hn Quc xy dng h thng u thu qua mng th nghim ti a ch
http://muasamcong.mpi.gov.vn. Ngy 22 thng 7 nm 2010, B K hoch v u t ban hnh
Thng t s 17/2010/TT-BKH quy nh chi tit th im u thu qua mng. Thng t c hiu lc
t ngy 15 thng 9 nm 2010, trong quy nh vic trin khai th im u thu qua mng ti
ba c quan l y ban nhn dn thnh ph H Ni, Tp on Bu chnh Vin thng Vit Nam, Tp
on in lc Vit Nam. ng thi B K hoch v u t cng c vn bn s 6086/BKH-QLT
ngy 31 thng 8 nm 2010 ngh cc B, c quan ngang B, a phng, cc tp on kinh t,
cc Tng cng ty trn ton quc tham gia th im u thu qua mng nhm sm nhn rng
m hnh ny trong thi gian ti.
3.4. Nhng dch v cng trc tuyn mc 4 u tin c u t xy dng v a
vo trin khai
Trin khai dch v cng trc tuyn mc 4 - mc cao nht - i hi nhiu iu kin v h
tng giao dch nh ch k in t, thanh ton. Bn cnh , khng phi dch v no cng c th
trin khai trc tuyn ngay mc 4, v d nh nhng dch v cn c s kim tra, k nhn trc
tip ca cc bn tham gia. Vi n lc v s phi hp ca cc B, ngnh, a phng v doanh
nghip, t u nm 2010 mt s dch v cng trc tuyn mc 4 u tin c a vo
s dng.
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Vi dch v cng trc tuyn v cp php hp bo, hi tho, hi ngh c yu t nc ngoi chnh
thc trin khai trn Trang thng tin in t ca S Thng tin v Truyn thng ti a ch http://
www.ict-hcm.gov.vn t thng 2/2010, thnh ph H Ch Minh tr thnh a phng u tin
cung cp dch v cng trc tuyn mc 4.
Ngy 07 thng 5 nm 2010, B Cng Thng cng chnh thc khai trng H thng cp php
xc nhn khai bo ha cht trc tuyn mc 4 ti a ch www.cuchoachat.gov.vn. mc
ny, ton b quy trnh cung cp dch v gm vic khai h s v x l h s s hon ton c
tin hnh qua mng. Vn an ton thng tin s c m bo vi cng ngh ch k s. y
cng l dch v cng trc tuyn mc 4 u tin ca cc B, ngnh.
Vi cc dch v cng trc tuyn mc 4, ton b quy trnh th tc hnh chnh c thc hin
qua mng s gip gim thi gian, gim chi ph trong hot ng cung cp v s dng dch v
cng, nng cao kh nng cnh tranh cho doanh nghip, ng thi gip c quan qun l nh
nc c s liu, bo co chnh xc, kp thi.
3.5. C ch mt ca quc gia v C ch mt ca ASEAN
Trin khai vic xy dng v thc hin C ch mt ca quc gia v C ch mt ca ASEAN theo
l trnh, trong thi gian va qua, c quan u mi l Tng cc Hi quan v cc B, ngnh lin
quan thc hin cng tc kin ton B my t chc v quy ch hot ng v C ch mt ca
ASEAN giai on 2008-2012; trin khai cng vic ti cc Nhm lm vic v C ch mt ca quc
gia v C ch mt ca ASEAN; ch ng r sot mc tng qut cc quy trnh th tc ca cc
B, ngnh theo kt qu r sot ca n 30 ca Chnh ph v n gin ha th tc hnh chnh
cng nh cc quy nh php l c lin quan trong qu trnh xy dng Khung php l cho C ch
mt ca quc gia; hon thnh d tho quy trnh k thut ca cc dch v cng c lin quan khi
trin khai c ch mt ca quc gia; chun b cc bc k kt vn kin ti tr cho d n h tr
k thut cho Vit Nam thc hin c ch mt ca quc; hon thnh cng tc chun b v sn
sng bc sang giai on u thu trin khai cu phn h tr k thut cho trin khai C ch
mt ca quc gia.
Hp I.8: Thun li, kh khn trong qu trnh trin khai cung cp trc tuyn cc dch v cng
Thun li:
- 5 nm tr li y, hot ng ci cch hnh chnh c trin khai rng ri trn c nc;
- Mc sn sng vi thng mi in t ca cc doanh nghip Vit Nam c s ci thin ng k;
- Ngi s dng dch v ng h ch trng in t ha cc giao dch cng;
- Cc ng dng ch k s, thanh ton in t kh thi c ng dng rng ri l nhng thun li gip cung cp
dch v cng trc tuyn thnh cng.
Kh khn:
- Trnh ca cc i tng tham gia s dng h thng vn khng ng u, cha hon ton p ng c
yu cu nn vic trin khai dch v cng trc tuyn mc 3 v 4 cn gp kh khn;
- Thi quen, tp qun lm vic trong mi trng truyn thng ca a s ngi dn, doanh nghip, c bit l
doanh nghip nh v va lm cn tr mc sn sng ca cc i tng tham gia vo s dng cc dch v
cng trc tuyn;
- a s doanh nghip v cc i tng c nhu cu vn cha thc s hiu ng v lng tin cao vo an ton
khi giao dch c s dng cc cng ngh cao nh ch k s v thanh ton in t.
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4. Pht trin cng ngh h tr TMT
K hoch tng th pht trin TMT giai on 2006-2010 nhn mnh vic cn ch trng pht
trin cc cng ngh h tr TMT trn c s khuyn khch chuyn giao cng ngh t nc ngoi
di cc hnh thc:
- Ban hnh v ph cp cc chnh sch, bin php khuyn khch u t pht trin cng
ngh phc v hot ng TMT; cc tiu chun chung s dng trong TMT, c bit l
chun trao i d liu in t (EDI v ebXML).
- Khuyn khch, h tr cc ngn hng v cc t chc tn dng trin khai ng dng cng
ngh mi vo hot ng ngn hng v cc loi hnh dch v ngn hng, c bit l
dch v thanh ton in t; xy dng mng kinh doanh in t cho mt s ngnh cng
nghip c quy m kinh t ln.
4.1. Ban hnh v ph cp cc tiu chun s dng trong TMT
Trong giai on 5 nm qua, vic ban hnh, ph cp cc chnh sch, bin php nhm pht trin
cng ngh phc v vic qun l v thun li ha hot ng TMT c cc B, ngnh rt ch
trng. B Khoa hc v Cng ngh vi trch nhim qun l nh nc v cng tc tiu chun ha,
xy dng v ph bin nhiu b tiu chun lin quan n lnh vc thng mi in t, bao
gm nhng tiu chun lin quan n trao i d liu thng mi, trao i d liu trong hnh
chnh, thng mi v vn ti (EDIFACT), nh dng trao i v phn t d liu, quy tc to tp
lc XML, x l thng tin, v.v
Bng I.5: Cc b tiu chun lin quan n lnh vc thng mi in t
B tiu chun Ni dung
TCVN ISO 7372:2003 Trao i d liu thng mi - Danh mc phn t d liu thng mi
TCVN ISO 9735:2004 Trao i d liu trong hnh chnh, thng mi v vn ti (EDIFACT)
TCVN ISO 8601:2004 nh dng trao i v phn t d liu - Trao i thng tin - Biu din ngy thng
v thi gian
TCVN ISO/TS 20625:2002 Trao i d liu trong hnh chnh, thng mi v vn ti (EDIFACT) - Quy tc to
tp lc XML (XSD) trn c s cc hng dn thc thi ca EDIFACT
TCVN ISO 14662:1997 Cng ngh thng tin - M hnh tham chiu EDI m
TCVN ISO 6093:1985 X l thng tin - Biu din cc gi tr s theo chui k t trong trao i thng tin
TCVN ISO/TS 15000
ebXML:2006
Ngn ng nh du m rng kinh doanh in t ebXML
TCVN 7789 (part 1-6):2007 Cng ngh thng tin - S ng k siu d liu (MDR)
Nhm y mnh trin khai ng dng CNTT trong cc c quan nh nc mt cch ng b, B
Thng tin v Truyn thng ban hnh Quyt nh s 19/2008/Q-BTTTT v Quyt nh s
20/2008/Q-BTTTT ngy 09 thng 04 nm 2008 quy nh p dng tiu chun ng dng CNTT v
ban hnh Danh mc tiu chun ng dng CNTT trong c quan nh nc, trong c nhiu tiu
chun lin quan n lnh vc thng mi in t thuc nhm tch hp d liu, truy cp thng
tin v c t d liu.
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B Ti chnh cng ban hnh nhiu vn bn hng dn v ng dng v vn hnh h thng
cng ngh thng tin trong hot ng hi quan.
4
Hin nay, vic trao i d liu in t gia Tng
cc Hi quan v cc Cc Hi quan a phng c bn vn da trn nn cng ngh web/Internet
v XML truyn thng. Vi mc tiu hin i ha hot ng hi quan v hi ha vi tiu chun
quc t, Tng cc Hi quan hin ang nghin cu cc chun trao i d liu in t ca WCO v
EDIFACT a vo s dng trong thi gian ti.
B Cng Thng bt u trin khai xy dng H thng cp chng nhn xut x in t eCoSys
t nm 2006. Trc y, eCoSys c pht trin da trn cng ngh web/Internet v XML truyn
thng. Trong nm 2008, B Cng Thng nghin cu, xy dng v ban hnh Quy chun k
thut quc gia v trao i d liu in t trong cp chng nhn xut x in t. Quy chun k
thut quc gia ny p dng i vi cc t chc cp chng nhn xut x in t, cc t chc v
c nhn s dng dch v cp chng nhn xut x in t v cc doanh nghip h tr k thut.
Vic p dng b quy chun ny s h tr tt hn cho cc c quan nh nc trong qun l s
liu xut nhp khu v tng bc thun li ha cc hot ng thng mi qua bin gii trn c
s kt ni vi cc h thng cp chng nhn xut x in t ca cc nc trong khu vc v th
gii theo tiu chun cng ngh tin tin v trao i d liu in t EDIFACT ca Lin Hp Quc.
Ti Vit Nam, tiu chun c s dng trong i d liu in t c a s t chc v doanh
nghip bit n l EDI v XML. Cc tiu chun ny thng c s dng vo vic sao lu c s
d liu, trao i d liu gia cc t chc, doanh nghip khc nhau hoc gia cc chi nhnh ca
mt t chc, doanh nghip nh trong ngnh ngn hng, cng ty chng khon, hi quan, v.v...
Chng hn, Tng cc Hi quan trin khai ng dng trn nn tng XML kt hp vi m hnh
theo khuyn co ca T chc Hi quan th gii (WCO) trao i d liu vi cc doanh nghip
tham gia dch v th tc hi quan in t; B Cng Thng thng nht biu mu XML vi
Phng Thng mi v Cng nghip Vit Nam (VCCI) v cc phng qun l xut nhp khu, cc
khu cng nghip, khu ch xut sao lu, truyn d liu cp chng nhn xut x in t v h
thng eCoSys. Mt s doanh nghip nh Cng Hi Phng i u trong trin khai trao i d
liu in t trong qun l v x l vn n cho cc hng tu trong v ngoi nc. Chng trnh
ca Cng Hi Phng c xy dng theo tiu chun quc t UN/ISO EDIFACT 9735 qun
l d liu container ca Cng. Cng ty Unilever Vit Nam xy dng mng EDI t nm 2007
da trn chun trao i d liu in t qun l sn phm bng h thng m vch (barcode
EANCOM13) theo tiu chun GS1.
Hin nay, vic khuyn khch, h tr cc ngn hng v cc t chc tn dng trin khai ng dng
cng ngh mi vo hot ng v cc loi hnh dch v ngn hng, c bit l dch v thanh
ton in t ang din ra mnh m. B Ti chnh v Ngn hng Nh nc cng ban hnh
nhiu vn bn hng dn cc doanh nghip trong ngnh thng nht s dng cc tiu chun
cng ngh ng dng trong lnh vc th thanh ton, chuyn tin quc t lin ngn hng (nh
tiu chun ISO 8583, SWIFT) v trao i, tch hp thng tin (da trn nn tng tiu chun XML).
4 Quyt nh s 50/2005/Q-BTC ca B trng B Ti chnh ngy 19 thng 07 nm 2005 quy nh v quy trnh thc hin th im th tc hi
quan in t i vi hng ha xut khu, nhp khu;
Cng vn s 3339/TCHQ-HH ca Tng cc Hi quan ngy 19 thng 08 nm 2005 v vic hng dn quy trnh th tc hi quan in t;
Quyt nh s 1447/Q-TCHQ ngy 23 thng 02 nm 2007 ban hnh Quy nh tm thi v nh dng mt s chng t in t khai hi quan t
xa i vi h thng thng tin hi quan.
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4.2. y mnh thanh ton in t v xy dng mng kinh doanh in t cho mt s
doanh nghip quy m ln
Trong s nhng cng ngh c nhc ti trong Quyt nh 222 nhm thc y ng dng
thng mi in t ti Vit Nam, thanh ton in t l lnh vc pht trin nhanh v c nhiu
bc tin ng k trong giai on 5 nm qua. Trc nm 2005, hot ng thanh ton in t
ch b hp trong phm vi giao dch gia cc ngn hng v cn thiu s lin kt, trin khai ng
b. T nm 2006 ti nay, rt nhiu hot ng c trin khai nhm nng cao nng lc ca
h thng thanh ton, a dng ha i tng tham gia v tng cng tnh lin kt gia cc nh
cung cp dch v. H tng k thut cng nh khung kh php l dn c hon thin t
c s vng chc cho cc phng thc thanh ton in t pht trin, to iu kin thun li cho
giao dch TMT B2C cng nh B2B c trin khai mt cch trn vn trn mi trng trc tuyn.
V h tng thanh ton, Ngn hng nh nc xy dng v trnh Th tng Chnh ph ph
duyt n xy dng Trung tm chuyn mch th thng nht (ti cu trc Banknetvn) thc hin
t nm 2009-2012, vi mc tiu l kt ni h thng ATM/POS ca cc lin minh th hin hnh
thnh mt h thng thng nht trn ton quc nhm nng cao hiu qu v gia tng tin ch
cho ngi s dng dch v th ngn hng, thc y thanh ton bng th, to nn tng k thut
pht trin thanh ton in t ti Vit Nam. n nm 2010, ba lin minh th Banknetvn-Smartlink-
VNBC hon thnh kt ni lin thng h thng ATM trn phm vi ton quc. y l s kin rt
quan trng i vi cc lin minh th, cc t chc pht hnh th v cc ch th, cho php ch th
thuc 3 lin minh th c th thc hin cc giao dch trn h thng ATM ca nhau.
V pht trin cc phng tin, dch v thanh ton mi, hin i, trong 5 nm qua, cc phng
tin thanh ton mi, hin i trn c s ng dng cng ngh cao nh Th ngn hng, Internet
Banking, Mobile Banking, SMS Banking, Home Banking, V in t, xut hin v ang i dn
vo cuc sng, ph hp vi xu th thanh ton ca cc nc trong khu vc v trn th gii. c
bit th ngn hng tr thnh mt phng tin thanh ton ph bin, c tc tng trng
nhanh. Tnh n cui nm 2010, c 49 t chc pht hnh th vi trn 200 thng hiu th, s
lng th trong lu thng t khong 30 triu th (tng hn 10 ln so vi nm 2005), hn 11.000
my ATM (tng hn 6 ln so vi nm 2005) v khong 50.000 POS/EDC (tng gn 5 ln so vi
nm 2005).
Bn cnh , Ngn hng Nh nc ang tip tc hon thin cc c s php l v pht trin cc
phng tin, dch v thanh ton mi. n nay, Ngn hng Nh nc cho php 01 ngn hng
thng mi c trin khai dch v Mobile Banking, 01 ngn hng thng mi v 08 t chc
khng phi ngn hng c thc hin th im dch v trung gian thanh ton V in t. Cc
t chc ny ch ng, tch cc trin khai hp tc vi cc ngn hng thng mi, n v kinh
doanh thng mi in t cung cp cc sn phm vi nhiu tin ch nh: thanh ton cho cc
giao dch mua bn trn cc website thng mi in t, thanh ton trc tuyn bng in thoi di
ng, thanh ton ha n, tin mua hng, v.v n nay, c 20 ngn hng thng mi tham
gia trin khai dch v V in t, nhiu ngn hng khc cng ang xc tin, k kt v trin khai th
nghim dch v ny. V in t c chp nhn thanh ton ti trn 200 n v v ang chun
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b trin khai ti nhiu n v khc. S pht trin nhanh ca cc dch v thanh ton v phng
tin thanh ton in t trong thi gian qua to thun li cho vic thanh ton hng ha, dch
v, mua bn hng ha mt cch d dng thng qua Internet, in thoi di ng, ATM, POS, gip
y mnh pht trin thng mi in t ti Vit Nam. Ngoi ra, s tham gia ngy cng su rng
ca cc t chc chuyn cung cp gii php, trung gian h tr thanh ton v s lin kt gia cc
t chc ny vi ngn hng, cng ty in thoi ang c hnh thnh cng gp phn hon thin
h thng c s h tng thanh ton in t trong nn kinh t.
Bn cnh vic y mnh pht trin thanh ton in t, ni dung Xy dng mng kinh doanh
in t cho mt s ngnh cng nghip ra ti Quyt nh 222 cng ang c tch cc trin
khai trong khun kh d n Xy dng mng kinh doanh in t cho mt s doanh nghip quy
m ln do B Cng Thng ch tr. D n c trin khai vi quy m kt ni cc doanh nghip
ln ngnh Cng Thng trn phm vi quc gia. D n hng ti xy dng mt Mng kinh doanh
in t theo m hnh mng gi tr gi tng (VAN - Value Added Network) nhm gip cc doanh
nghip trong ngnh v cc i tc tin hnh giao dch TMT theo loi hnh doanh nghip -
doanh nghip (B2B), to mi trng tch hp vi cc ng dng hin c ca doanh nghip gip
doanh nghip gim u t v chi ph vn hnh h thng TMT - CNTT. Mc tiu ca d n l
xy dng Mng kinh doanh in t cho cc doanh nghip ln ngnh Cng Thng, lm tin
thc y vic trao i d liu in t cc chng t kinh doanh, trn c s ng dng cc cng
ngh tin tin c chuyn giao t nc ngoi. T , hng ti xy dng mt trung tm u
mi truyn chng t thng mi, d liu kinh doanh quy m quc gia; to tin tch hp d
dng vi cc h thng TMT quc t theo cc tiu chun cng ngh hin i, gp phn thun
li ha cc hot ng thng mi cho cc doanh nghip c quy m kinh t ln kt ni vi
cc i tc kinh doanh trong v ngoi nc. D n cng to iu kin khuyn khch chuyn giao
cng ngh t nc ngoi, bao gm: khuyn khch u t pht trin cng ngh phc v hot
ng TMT v ng dng cc tiu chun h tr TMT, c bit l chun trao i d liu in t.
5. Thc thi php lut lin quan n TMT
Theo K hoch tng th pht trin TMT giai on 2006-2010, vic t chc thc thi cc quy nh
php lut lin quan n TMT l mt trong 6 nhm gii php c bn nhm h tr v thc y
ng dng TMT trong x hi. Nhm gii php ny bao gm hai ni dung chnh:
- Xy dng c ch, b my hu hiu thc thi vic bo v quyn s hu tr tu, bo v
ngi tiu dng, b mt ring t v gii quyt cc tranh chp pht sinh trong thng
mi in t theo quy nh ca php lut hin hnh;
- Khn trng trin khai hot ng thng k v thng mi in t.
Vic t chc thc thi cc quy nh php lut lin quan n TMT trong 5 nm qua t c
nhng thnh tu ng ghi nhn trn mt s lnh vc nh thng k TMT, bo v quyn li ngi
tiu dng, ch ti v x l vi phm trong TMT. Tuy nhin, mt s vn c tc ng ln ti qu
trnh thc thi php lut nh c ch, b my thc thi bo v quyn s hu tr tu hay gii quyt
tranh chp trong thng mi in t vn cha c nhiu bc tin trong thi gian qua. y s l
nhng hot ng cn c quan tm y mnh hn na trong giai on 5 nm ti nhm a
cc quy nh hin c v TMT vo cuc sng.
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5.1. Bo v ngi tiu dng v gii quyt tranh chp trong TMT
Thc thi cc quy nh v bo v ngi tiu dng bao gm nhiu c ch v cch thc khc nhau,
t vic x l hnh chnh cc hnh vi vi phm, s dng quy trnh t tng dn s, cho n cc c
ch kim sot v t iu chnh m doanh nghip t nguyn tham gia. Vi c th ca mi trng
mng, vic p dng c ch kim sot v t iu chnh l bin php hiu qu v c s dng
kh ph bin trn th gii nhm bo v quyn li ngi tiu dng trong giao dch TMT. Nm
bt c xu th ny v vi mc tiu gip cc doanh nghip thng mi in t nng cao uy tn,
li cun ngi tiu dng tham gia mua sm qua mng, bt u t nm 2007 B Cng Thng
h tr Trung tm Pht trin thng mi in t (EcomViet) v Hip hi Thng mi in t Vit
Nam trin khai Chng trnh Chng nhn website thng mi in t uy tn (TrustVn).
c cp chng nhn website thng mi in t uy tn v dn nhn tn nhim TrustVn ln
website ca mnh, ch website cn tun th quy trnh ca TrustVn ti www.trustvn.org.vn v tri
qua cc bc thm nh, nh gi kht khe theo cc tiu ch ca Chng trnh. TrustVn c hai
nguyn tc thm nh quan trng. Th nht, website phi tri qua vic nh gi v chnh sch
bo v d liu c nhn theo cc tiu ch c xy dng da trn Nhng nguyn tc c bn v
bo v d liu c nhn trong thng mi in t ca APEC (APEC Privacy Framework). Th hai,
nu website c chc nng bn hng trc tuyn, vic nh gi s c tin hnh tip trn c
s kim tra s tun th ca website i vi cc quy nh ca Thng t 09/2008/TT-BCT ngy 21
thng 7 nm 2008 ca B Cng Thng hng dn Ngh nh Thng mi in t v cung cp
thng tin v giao kt hp ng trn website TMT. y l nhng tiu ch quan trng nh gi
mt website uy tn. Khng ch dng li vic nh gi ln u, TrustVn cn thng xuyn gim
st, kim tra bo m s tun th lu di ca cc doanh nghip v c s khuyn co, cng b
cng khai v s tun th ca cc doanh nghip i vi quy nh ca Chng trnh.
Thng 6 nm 2008, n v ch tr trin khai TrustVn l EcomViet chnh thc c kt np lm
thnh vin ca Lin minh cc t chc cp chng nhn website TMT uy tn Chu - Thi Bnh
Dng (nay l Lin minh cc t chc cp chng nhn website TMT uy tn th gii - World
Trustmark Alliance - WTA). Vi vic tham gia lin minh ny, TrustVn s l nhn hiu c cc t
chc khc trong WTA cng nhn v mc uy tn, t em li li ch thit thc cho ngi tiu
dng v cc doanh nghip s hu website thng mi in t uy tn ca Vit Nam.
Bn cnh nhng thit ch khc nhau v bo v quyn li ngi tiu dng, vic xy dng cc c
ch gii quyt tranh chp hiu qu cng l mt trong nhng yu t ct li nhm nng cao hiu
qu ca cng tc thc thi php lut v thng mi in t. Do , hot ng ny cn tr thnh
mt mc tiu u tin ca cc c quan qun l nh nc trong thi gian ti. Thc t cho thy
phn ln ngi tiu dng Vit Nam cn e ngi khi tham gia giao dch TMT. Vic hnh thnh c
ch gii quyt tranh chp s gip ngi tiu dng tin tng i vi vic mua sm trc tuyn,
thanh ton in t... gp phn thc y TMT pht trin.
5.2. Thng k thng mi in t
Thng k l cng c khng th thiu tr gip cho cng tc qun l v ra quyt nh. Vic cha
c mt c s d liu thng k ng b v chi tit gy kh khn rt ln cho qu trnh hoch
nh chnh sch, xy dng php lut ca c quan qun l nh nc, cng nh vic xy dng
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chin lc kinh doanh v ng dng thng mi in t trong doanh nghip. Quyt nh 222
t nhim v Khn trng trin khai hot ng thng k v thng mi in t l mt hot
ng ln ca chng trnh T chc thc thi cc quy nh php lut lin quan ti thng mi
in t, mt trong nhng nhm chnh sch v gii php ch yu thc y pht trin thng
mi in t ti Vit Nam cho ti nm 2010.
Thc hin chc nng qun l nh nc v thng mi in t, ngy 15 thng 10 nm 2008, B
Cng Thng c Quyt nh s 37/2008/Q-BCT ban hnh h thng ch tiu thng k v lnh
vc thng mi in t. H thng ny bao gm 16 ch tiu, chia lm 3 nhm, phn nh ton din
mc sn sng ng dng thng mi in t trong x hi, s n v c giao dch thng mi
in t v hiu qu ng dng thng mi in t trong doanh nghip. Trin khai Quyt nh
ny, trong 3 nm t 2008-2010 B Cng Thng thc hin nhng bc u tin ca l trnh
nhm hng ti xy dng mt c s d liu ton din, ng b v nht qun v tnh hnh pht
trin TMT ti Vit Nam qua cc nm, bao gm:
- Chun ha khi nim, ni dung v phng php tnh i vi tng ch tiu trong H thng
ch tiu thng k v lnh vc thng mi in t;
- Xy dng chng trnh iu tra thng k ngnh v lnh vc thng mi in t trnh cp
c thm quyn ph duyt v t chc thc hin;
- Trin khai th im iu tra thng k ngnh v thng mi in t trong nm 2010.
Ngy 02 thng 6 nm 2010 Th tng Chnh ph k Quyt nh s 43/2010/Q-TTg ban hnh
H thng ch tiu thng k quc gia, trong c mt ch tiu v thng mi in t (ch tiu
1412: S n v c giao dch thng mi in t mc hon chnh), giao B Cng Thng
thu thp, tng hp theo k cng b l hng nm.
Ngy 02 thng 3 nm 2010, Th tng Chnh ph k Quyt nh s 312/Q-TTg v vic ph
duyt n i mi ng b cc h thng ch tiu thng k, trong im c khon 2 mc 5
giao cc B, ngnh hon thin phng php v hnh thc thu thp thng tin u vo cho h
thng cc ch tiu thng k do B, ngnh ph trch. Thc hin Quyt nh s 312/Q-TTg, ngy
15 thng 6 nm 2010 B trng B Cng Thng k Quyt nh s 3151/Q-BCT v vic
ban hnh Chng trnh hnh ng ca ngnh Cng Thng trin khai n i mi ng b
cc H thng ch tiu thng k, trong giao Cc Thng mi in t v Cng ngh thng tin
xy dng v t chc trin khai thc hin Chng trnh iu tra thng k quc gia c phn
cng v cc Chng trnh iu tra thng k theo lnh vc ph trch. Thc hin chng trnh,
Cc Thng mi in t v Cng ngh thng tin tin hnh nghin cu, xut danh sch
cc ch tiu v thng k thng mi in t a vo H thng i mi ng b cc ch tiu
thng k quc gia.
ng thi, nm 2010, Cc Thng mi in t v Cng ngh thng tin trin khai iu tra th
im tnh hnh ng dng TMT ti 3.400 doanh nghip trn c nc. Cuc iu tra c tin
hnh ti hai trung tm kinh t ln l H Ni v thnh ph H Ch Minh cng vi su a phng
i din cho su khu vc kinh t trn c nc l Hi Dng, Bc Giang, Nng, k Lk, ng
Nai v Cn Th. Mc ch ca cuc iu tra nhm th nghim phng php lun, mu phiu
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iu tra cng nh cc ni dung chuyn mn khc ca cc ch tiu thng k v thng mi
in t. Kinh nghim v s liu thu thp c t cuc iu tra ln ny s l c s xut cc
phng n c th nhm trin khai cng tc thng k thng mi in t thuc Chng trnh
iu tra thng k quc gia v n ng b ha ch tiu thng k quc gia trong nhng nm
ti.
5.3. X l vi phm trong thng mi in t
Trc khi K hoch tng th pht trin thng mi in t c a vo trin khai, Vit Nam
cha c nhng quy nh c th cho vic x l ti phm cng ngh cao ni chung v cc hnh vi
vi phm trong TMT ni ring. Vic x l ti phm giai on ny ch yu da vo mt s vn bn
nh Lut Giao dch in t nm 2005, B lut hnh s nm 1999, Ngh nh 55/2001/N-CP v
qun l, cung cp v s dng dch v Internet, Quyt nh 71/2004/Q-BCA v m bo an ton
v an ninh trong hot ng cung cp, s dng Internet ti Vit Nam. Tuy nhin, tt c nhng vn
bn php quy ny c nh gi l mi ch h tr phn no cho vic nh ti, ch cha gip
cho vic nh khung hnh pht i vi nhng hnh vi ti phm trn mi trng mng. Do ,
cc c quan iu tra xt x vn gp kh khn trong khu x l ti phm ngay c khi i tng v
hnh vi phm ti c kt lun r.
Cng vi tc pht trin nhanh v mnh ca ng dng TMT, t nm 2006 cc hnh vi gy ri
v ti phm s dng cng ngh cao c chiu hng ngy cng gia tng. Hnh thc ti phm rt
a dng, t la o trong giao dch trc tuyn, gi mo th ATM, cho n pht tn virus, n cp
mt khu, ph hoi c s d liu ca cc website t chc v doanh nghip. Thc t ny t ra
yu cu bc thit v vic hon thin khung ch ti v y mnh hot ng x l vi phm, lp li
trt t v s lnh mnh cho mi trng TMT Vit Nam.
Vic Quc hi thng qua Lut sa i, b sung mt s iu ca B lut hnh s vo ngy 19
thng 6 nm 2009 (bt u c hiu lc thi hnh vo ngy 01 thng 01 nm 2010) nh du mt
bc tin ln trong n lc ca cc c quan nh nc nhm xc lp mt khung ch ti y v
nghim minh hn cho nhng hnh vi ti phm cng ngh cao, gp phn xy dng mi trng
an ton, lnh mnh cho giao dch in t ni chung v TMT ni ring. Lut sa i v b
sung cc quy nh v ti phm CNTT ti iu 224, 225 v 226 ca B lut hnh s theo hng
m rng phm vi iu chnh t mi trng mng my tnh thnh mng my tnh, mng vin
thng, mng Internet v cc thit b s. Lut cng chi tit ha v tng khung hnh pht i vi
cc hnh vi ti phm, bao gm hnh vi pht tn virus, chng trnh tin hc c tnh nng gy hi;
cn tr hoc gy ri lon hot ng ca cc mng my tnh, mng vin thng, mng Internet v
thit b s; a hoc s dng tri php thng tin trn mng my tnh, mng vin thng, mng
Internet. Khung x l vi phm i vi tt c cc hnh vi u c nng cao hn, k c mc x
pht hnh chnh v x l hnh s (mc pht tin cao nht theo quy nh c l 100 triu ng, nay
nng thnh 200 triu ng, mc pht t cao nht theo quy nh c l 7 nm t, nay tng ln 12
nm t). Nhng hnh vi phm ti cng c chi tit ha v phn chia mc nghim trng
p khung hnh pht tha ng.
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c bit, Lut sa i, b sung B lut hnh s b sung mt s hnh vi ti phm mc rt
chi tit nh Mua bn, trao i, tng cho, sa cha, thay i hoc cng khai ha nhng thng
tin ring hp php ca c quan, t chc, c nhn khc trn mng my tnh, mng vin thng,
mng Internet m khng c php ca ch s hu thng tin , bc u cho thy s quan
tm ca c quan thc thi php lut i vi vic bo v thng tin c nhn trn mi trng mng,
trong bi cnh giao dch in t ang m rng ti mi cp ca i sng x hi v tc ng
n tng c th ca cng ng dn c.
Bn cnh vic hon thin nhng quy nh c, Lut cn b sung thm hai ti phm mi trong
lnh vc CNTT l Ti truy cp bt hp php vo mng my tnh, mng vin thng, mng Internet
hoc thit b s ca ngi khc v Ti s dng mng vin thng, mng my tnh, mng Internet
hoc thit b s thc hin hnh vi chim ot ti sn, nhm gii quyt mt s dng ti phm ph
bin nht trong thi gian qua, c bit l hnh vi rt tin ca ngi khc t my rt tin t ng.
5.4. Mt s hn ch v kh khn trong cng tc t chc thc thi php lut v TMT
5.4.1. Nhiu vn bn php lut cha thc s i vo cuc sng
T khi Quc hi thng qua Lut Giao dch in t nm 2005 v Lut Cng ngh thng tin nm
2006, trong giai on 2006-2010 Chnh ph v cc B, ngnh ban hnh nhiu vn bn quy
phm php lut lin quan n lnh vc TMT nhm a cc quy nh ti cc Lut ny i vo cuc
sng. C th ni n ht nm 2010, khung php l v thng mi in t v c bn c
hnh thnh.
Tuy nhin, do TMT l mt lnh vc mi v c s pht trin v cng nhanh chng nn vic chi
tit ha cc quy nh v giao dch in t i vi cc hot ng lin quan n TMT cn chm,
hn ch s pht trin ca lnh vc ny, nh vn ch k s, ha n in t, gii quyt tranh
chp, v.v... Bn cnh , v nhiu l do khc nhau vic thc thi cc vn bn quy phm php lut
ban hnh cn nhiu bt cp, s tun th ca cc doanh nghip i vi cc quy nh ca Nh
nc cn thp, v d nh cc quy nh v chng th rc, cung cp thng tin v giao kt hp
ng trn website TMT, v.v...
5.4.2. Cng tc tuyn truyn, ph bin cn nhiu bt cp
Trong thi gian va qua, cc c quan qun l nh nc, cc t chc x hi ngh nghip v cc
c quan thng tin i chng c nhiu n lc trong cng tc tuyn truyn, ph bin v TMT
v t c nhiu kt qu tch cc. Nhn thc ca doanh nghip v nhn dn v TMT c
nng cao r rt, th hin qua vic ng dng TMT ti cc doanh nghip ngy cng tng, hot
ng mua bn trc tuyn dn tr nn ph bin ti cc thnh ph ln, v.v...
Tuy nhin, cc hot ng tuyn truyn, ph bin v TMT in t trong thi gian va qua ch
yu tp trung vo c v, ng vin cho vic ng dng TMT, cha ch trng n vn gio
dc php lut. Hot ng gio dc php lut v TMT c t chc cha nhiu. Vn bn quy
phm php lut sau khi ban hnh thng ch c c quan ch tr son tho t chc gii thiu
khong mt n hai ln cho mt s t i tng nn tnh ph cp ca cc vn bn ny vn cn
thp. Hin nay cha c c ch phi hp hiu qu trong hot ng gio dc php lut gia cc
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c quan lin quan nh c quan qun l nh nc v c quan thng tin i chng, cc t chc
o to, v.v...
5.4.3. thc thi hnh ca ngi dn cha cao
Mt trong nhng nguyn nhn quan trng dn n vic thc thi php lut v TMT cn cha
t hiu qu cao l do ngi dn v doanh nghip cha quan tm nhiu n cc quy nh lin
quan, dn n thc km trong vic thi hnh php lut.
Trong thi qua, cc c quan qun l nh nc trin khai nhiu bin php a cc vn
bn quy phm php lut n vi ngi dn v doanh nghip nh t chc hi tho, hi ngh
hng dn trc tip, tuyn truyn ph bin qua i pht thanh, i truyn hnh, bo ch, cung
cp ni dung vn bn v thng tin lin quan ln cc trang thng tin in t v qun l chuyn
ngnh, v.v... Tuy nhin, hiu qu ca cc hot ng ny cn nhiu hn ch. Chng hn, i vi
nhiu quy nh, mc d c t chc tuyn truyn, gio dc kh tt v ni dung, ng thi
vic tun th s to thun li hn cho i tng (nh Thng t hng dn Ngh nh Thng
mi in t v cung cp thng tin v giao kt hp ng trn website TMT ca B Cng Thng,
Thng t hng dn Ngh nh v chng th rc ca B Thng tin v Truyn thng, v.v...), nhng
vic thi hnh vn cn thp.
5.4.4. C ch gim st, ch ti cha mnh
Do hot ng TMT c thc hin trn mi trng in t nn gim st vic thc thi cc vn
qun quy phm php lut trong lnh vc ny l mt thch thc ln i vi cc c quan qun l
nh nc. Ngun lc gim st cn hn ch, tn sut cc hot ng thanh tra, kim tra chuyn
ngnh thp, hiu qu cha cao, cha c c ch gim st trc tuyn cc hot ng trn mi
trng in t. Bn cnh , nhiu quy nh v mc x pht i vi cc hnh vi vi phm trong
lnh vc TMT cn thp, cha mnh rn e, to ra s tun th tt trong x hi. y s l
nhng vn cn c tp trung khc phc trong giai on ti tng cng hiu lc ca h
thng php lut, to mi trng tht s lnh mnh v an ton cho thng mi in t pht trin.
6. Hp tc quc t v TMT
Vi nhng u th vt tri so vi thng mi c tin hnh theo phng thc truyn thng,
thng mi in t ngy cng ng vai tr quan trng, c bit l trong k nguyn ton cu
ha v hi nhp kinh t quc t. Hot ng hp tc v thng mi in t gp phn tch cc
trong vic thc y tng trng kinh t v nng cao sc cnh tranh ca doanh nghip.
Ti Quyt nh 222/2005/Q-TTg ngy 15 thng 9 nm 2005 ca Th tng Chnh ph, hp tc
quc t v thng mi in t c coi l mt trong nhng nhm gii php ch yu thc
hin thnh cng K hoch tng th v pht trin thng mi in t giai on 2006-2010. K
hoch nu r: u tin hp tc a phng vi cc t chc kinh t - thng mi quc t v khu
vc nh WTO, APEC, ASEAN, ASEM v cc t chc chuyn trch v thng mi ca Lin Hp
quc nh UNCTAD, UNCITRAL, UN/CEFACT. u tin hp tc song phng vi cc nc tin tin
v thng mi in t v cc nc c kim ngch thng mi ln vi Vit Nam.
Thc hin Quyt nh 222, trong 5 nm qua, hot ng hp tc quc t v thng mi in t
c quan tm thch ng. Hp tc quc t v thng mi in t thi gian qua c tin hnh
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c cp song phng v a phng vi cc mc tiu ch yu l: nng cao nng lc qun l
nh nc v hon thin h thng vn bn quy phm php lut lin quan n thng mi in
t, thc y pht trin thng mi phi giy t; tng cng nim tin v thu ht ngi tiu dng
tham gia giao dch thng mi in t; h tr cc doanh nghip nng cao hiu qu sn xut kinh
doanh, tng cng nng lc cnh tranh trong bi cnh ton cu ha ang din ra mnh m.
6.1. Hp tc a phng v thng mi in t
6.1.1. Din n Hp tc Kinh t Chu Thi Bnh Dng (APEC)
APEC l din n tin phong trong lnh vc hp tc quc t v thng mi in t. Nm 1998 cc
B trng APEC thng qua K hoch hnh ng v thng mi in t (APEC Blueprint for
Action on Electronic Commerce) vi nhiu mc tiu, trong thng nht rng cc nn kinh t
phi n lc ct gim hoc loi b chng t giy trong th tc hi quan, th tc qun l thng
mi qua bin gii v nhng vn bn, chng t lin quan ti vn ti bin, vn ti hng khng,
ng b, v.v Vi mc tiu y nhanh vic trin khai K hoch hnh ng, nm 1999 APEC
thnh lp Nhm Ch o cng tc v thng mi in t (Electronic Commerce Steering Group-
ECSG) vi hai tiu nhm: Tiu nhm cng tc v bo v d liu c nhn (Data Privacy Subgroup
- DPS) v Tiu nhm cng tc v thng mi phi giy t (Paperless Trading Subgroup - PTS).
Chnh thc tr thnh thnh vin ca APEC vo nm 1998, Vit Nam tch cc, ch ng tham
gia vo hot ng ca ECSG trong c hai lnh vc ny. Nm 2006, Vit Nam ng cai cc phin
hp v thng mi in t ca APEC v c bu lm Trng Tiu nhm Thng mi phi giy t
ca ECSG. Vi s h tr ca ECSG v cc nn kinh t thnh vin APEC, Vit Nam t chc mt
s hi tho quc t ln v thng mi phi giy t v bo v d liu c nhn trong thng mi
in t trong cc nm 2007, 2008, 2009, v.v
T nm 2007, Vit Nam tch cc tham gia vo vic xy dng ti liu v thc hin 9 d n
thuc Chng trnh Bo v d liu c nhn trong thng mi in t ca APEC (APEC Privacy
Pathfnder Initiative). Mi y, trong khun kh cc cuc hp ca SOM III APEC thng 9/2010 ti
Nht Bn, ECSG nht tr thng qua ni dung ca B tiu ch chung hng dn cc t chc,
doanh nghip xy dng h thng bo v d liu c nhn qua bin gii (d n 1) v B tiu ch
m cc t chc cp chng nhn website thng mi in t uy tn (Trustmark) thuc khu vc
t nhn v nh nc cn thc hin c cng nhn l t chc Trustmark ca APEC (d n
2). Ti liu ca cc d n cn li s tip tc c tho lun v hon thin ti cc k hp tip theo
ca ECSG.
Lin quan n thc y thng mi phi giy t trong khu vc APEC, Vit Nam ch ng v
tch cc tham gia cc hi tho, din n lin quan; ng thi y mnh vic tin ti trao i v
cng nhn ln nhau v chng nhn xut x in t (eC/O) vi cc nn kinh t, trc mt l vi
i Loan, Hn Quc, v.v
Do s tham gia v ng gp tch cc vo hp tc TMT ca khu vc, ti k hp SOM III APEC
2010 ti Sendai - Nht Bn, trng on Vit Nam c bu lm Ph trng nhm ECSG
nhim k 2011-2012.
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6.1.2. Hip hi cc quc gia ng Nam (ASEAN)
i vi hp tc trong ASEAN, thng mi phi giy t l mt lnh vc c cc quc gia thnh
vin rt quan tm, ngy 9 thng 12 nm 2005 cc quc gia ASEAN k kt Tha thun xy dng
ASEAN Single Window (C ch mt ca ASEAN). Theo , Brunei, Indonesia, Malaysia, Philippines,
Thi Lan v Singapore phi a Single Window quc gia vo hot ng mun nht vo nm
2008; Campuchia, Lo, Myanmar v Vit Nam phi a Single Window quc gia vo hot ng
khng mun hn nm 2012.
n nay, h thng mt ca ti cc quc gia trong nhm nc ASEAN-6 c thit lp v bc
u trin khai. H thng mt ca ca Singapore i vo hot ng t nm 2007; H thng ca
Thi Lan v Malaysia bt u vn hnh t nm 2008 v lin tc c cp nht phin bn mi;
Philippines kt ni c 21 b ngnh vi c quan hi quan; H thng mt ca ca Indonesia
hot ng ti tt c cc sn bay, cng bin trng im t thng 12/2009.
C ch mt ca quc gia Vit Nam c trin khai theo Quyt nh s 1263/Q-TTg ca Th
tng Chnh ph ban hnh ngy 16 thng 9 nm 2008. Trong khun kh quc gia, Ban Ch o
quc gia v C ch mt ca ASEAN giai on 2008-2012 v cc nhm lm vic v php l v k
thut c thnh lp trong B Ti chnh l c quan u mi. Theo K hoch tng th trin
khai C ch mt ca quc gia do Ban ch o ra, C ch mt ca quc gia c thc hin
t nm 2009-2011 bao gm cc hot ng: xy dng h tng k thut, ti thit k cc quy trnh
nghip v, xy dng m hnh d liu, hon thin khung php l, xy dng h thng thng tin.
Giai on trin khai thc t s c thc hin trong na cui nm 2011 sn sng kt ni chnh
thc vi C ch mt ca ASEAN vo nm 2012.
thc y thun li ha thng mi gia ASEAN vi cc nc i tc, ASEAN tin hnh
m phn Hip nh khu vc mu dch t do vi cc i tc ln nh Nht Bn, Hn Quc, v.v;
trong c nhiu ni dung lin quan n thng mi in t nh tha nhn gi tr php l ca
cc giao dch in t, min thu cho cc sn phm s ha truyn qua phng tin in t, cng
nhn ch k in t, bo v thng tin c nhn v quyn li ca ngi tiu dng, v.v Vn
cng nhn ln nhau v chng t in t cng c a vo ni dung ca Hip nh v Khu mu
dch t do gia ASEAN - Hn Quc (AKFTA). Vit Nam cng ang tin hnh cc hot ng nhm
thc hin cc ni dung lin quan n thng mi in t trong khun kh Hip nh khu vc
mu dch t do ASEAN - c - New Zealand (AANZFTA).
6.1.3. Cc t chc a phng khc
Bn cnh APEC, ASEAN, t nm 2006 n nay, Vit Nam cng thc y cc hot ng hp tc
vi cc t chc lin quan n thng mi phi giy t nh T chc H tr thng mi v thng
mi in t ca Lin Hp Quc (UN/CEFACT) v T chc H tr thng mi v thng mi in
t Chu - Thi Bnh Dng (AFACT).
Hng nm, Vit Nam u tham gia y v ng gp thit thc vo cc hot ng chung ca
AFACT. Cc hot ng ca AFACT nhm h tr cc nn kinh t thnh vin AFACT pht trin v
cng ngh thng mi in t, ng dng cc tiu chun trao i d liu in t EDIFACT v o
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to chuyn gia trong lnh vc thng mi in t. Thng qua cc hot ng ny, Vit Nam cng
nh cc thnh vin AFACT c c hi tip cn vi nhng cng ngh tin tin nht, cng chia s
thng tin, trao i kinh nghim trong qu trnh thc hin cc d n v thng mi in t. Vi
vai tr v s ng gp tch cc ca mnh, trng on Vit Nam lin tip c bu vo Ban
Ch o AFACT nhim k 2009-2010 v nhim k 2011-2013.
Trong giai on 2006-2010, Vit Nam cng tch cc tham gia cc cuc hp lin quan n thng
mi in t ca y ban Lin Hp quc v Lut thng mi quc t (UNCITRAL). Da trn cc iu
khon trong Lut mu v Thng mi in t ca UNCITRAL, nhiu quc gia tin hnh xy
dng lut php ring ca nc mnh nh Singapore (1998), c (1999), Php (2000), Trung Quc
(2004), Sri Lanka (2006), v.v... Vit Nam trn c s hc hi kinh nghim ca UNCITRAL cng xy
dng c mt khung php l kh y , gp phn nng cao nng lc qun l nh nc ca
cc c quan chnh ph, to mi trng thun li cho s pht trin thng mi in t ca t
nc.
Ngoi cc din n hp tc quc t cp Chnh ph, thi gian qua B Cng Thng cng tch
cc h tr cc doanh nghip, hip hi tham gia nhng t chc quc t v TMT nh Lin minh
TMT Chu - Thi Bnh Dng (PAA), Lin minh cc T chc cp chng nhn website TMT uy
tn Chu - Thi Bnh Dng (ATA) - nay l Lin minh cc T chc cp chng nhn website TMT
th gii (WTA). Nm 2008, Trung tm pht trin TMT Vit Nam (EcomViet), n v ch tr trin
khai chng trnh Chng nhn website thng mi in t uy tn (TrustVn) c kt np lm
thnh vin ca ATA. Hin ti, Ecomviet l mt thnh vin tch cc ca WTA, ch ng tham gia
cc cuc hp ca Lin minh ny v cc hi tho h tr k thut cho cc t chc Trustmark. Cc
hot ng hp tc quc t gp phn gip EcomViet nng cao nng lc, thc hin chng
trnh TrustVn ngy mt hiu qu v thu ht c nhiu doanh nghip tham gia.
6.2. Hp tc song phng
Song song vi cc hot ng hp tc a phng, t nm 2006 n nay, Vit Nam cng ch
ng y mnh hot ng hp tc song phng vi cc quc gia v vng lnh th c trnh
tin tin v thng mi in t nh Hoa K, Nht Bn, Hn Quc, Trung Quc, i Loan, v.v... Hot
ng hp tc song phng v thng mi in t thi gian qua c thc hin c cp c
quan qun l nh nc v doanh nghip.
Hp tc vi Trung Quc v thng mi in t trong 5 nm qua lun c quan tm thch ng.
Website Hp tc kinh t thng mi Vit Nam - Trung Quc c xy dng theo Tha thun gia
B Thng mi Trung Quc v B Thng mi Vit Nam nm 2006 ht hiu lc vo thng
11 nm 2009. Hin ti, hai c quan qun l nh nc v thng mi in t ca hai bn l Cc
Thng mi in t v Cng ngh thng tin (B Cng Thng Vit Nam) v V Thng tin in t
(B Thng mi Trung Quc) ang trao i trin khai cc hot ng hp tc mi.
Hp tc song phng v thng mi in t vi Hoa K c y mnh trong thi gian qua, tp
trung vo lnh vc bo v ngi tiu dng v ng dng cng ngh thng tin. Cc hi tho quc
t v bo v d liu c nhn v s pht trin ca thng mi in t do Vit Nam t chc nhn
c s tham gia v ng gp tch cc t pha Hoa K. Ngoi ra, Hoa K cng tch cc h tr v
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k thut, c chuyn gia sang lm vic v t vn cho Vit Nam v vic thc hin cc d n trong
khun kh Chng trnh bo v d liu c nhn ca APEC.
Hp tc vi Nht Bn trong ba nm u ca giai on 2006-2010 cn nhiu hn ch, nhng
c bc tin ng ghi nhn trong hai nm tr li y. T nm 2009 n nay, Cc Thng mi in
t v Cng ngh thng tin v Cc Chnh sch thng mi v thng tin ca B Kinh t, Thng
mi v Cng nghip Nht Bn phi hp t chc 02 cuc ta m trao i v chnh sch php
lut v TMT ca hai nc.
Ngoi ra, hot ng hp tc song phng v thng mi in t vi cc quc gia v vng lnh
th khc cng c y mnh. Vit Nam ang tin hnh vic trao i tin ti cng nhn ln
nhau v eC/O vi Hn Quc, i Loan nhm to iu kin thun li cho doanh nghip cc bn
hp tc kinh doanh v nng cao kim ngch bun bn hai chiu.
III. NH GI CHUNG
1. Tnh hnh t chc trin khai Quyt nh 222
K hoch tng th pht trin thng mi in t giai on 2006-2010 t ra mc tiu, l trnh
v nhng gii php mang tnh tng th nhm thc y ng dng TMT trn phm vi ton quc.
Thc hin l trnh ny, cc B ngnh v cc a phng cng khn trng xy dng k hoch
trin khai ng dng TMT ti a phng.
Ti Trung ng, hu ht cc B ngnh trin khai cc hot ng lin quan ti TMT thuc
phm vi qun l nh nc ca mnh, bao gm B Ti chnh, B K hoch v u t, B Thng
tin v Truyn thng, Ngn hng Nh nc. Ngoi cc d n v thu in t, hi quan in t,
thanh ton in t, nhiu d n khc ra ti K hoch tng th c cc B ngnh tch cc
trin khai, bao gm: D n Cung cp trc tuyn cc dch v cng ngnh thng mi giai on
I; D n Ph bin, tuyn truyn v TMT cho cng ng doanh nghip; D n Xy dng mng
kinh doanh in t cho mt s doanh nghip quy m ln; D n ng dng thng mi in
t trong mua sm Chnh ph vi d n th nghim Thit lp h thng mua sm in t ti Vit
Nam.
Tnh n ht nm 2010, tt c cc tnh, thnh ph trc thuc Trung ng u xy dng k
hoch pht trin TMT, trong 58 tnh, thnh ph ph duyt k hoch v a vo trin khai.
Cc a phng tch cc phi hp vi B Cng Thng t chc cc hot ng nhm thc
hin cc gii php ra trong k hoch pht trin TMT ca a phng, trong tp trung vo
cng tc tuyn truyn, ph bin v o to v TMT cho cc c quan qun l nh nc v doanh
nghip, h tr doanh nghip ng dng v tham gia TMT.
2. Kt qu tch cc
Sau 5 nm trin khai thc hin Quyt nh 222, TMT Vit Nam c nhng bc pht trin tch
cc v i vo chiu su, c th l:
a) ng dng TMT ca doanh nghip c kt qu tt: Kt qu iu tra ca B Cng
Thng trong nm 2010 cho thy, gn nh 100% cc doanh nghip t chc trin
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khai ng dng thng mi in t nhiu quy m v mc khc nhau. Vic ng dng
thng mi in t mang li hiu qu cao cho doanh nghip;
b) TMT pht trin rng khp cc ngnh, lnh vc v a phng trn c nc: Sau 5 nm
trin khai K hoch tng th, TMT khng ch cn tp trung ti hai thnh ph ln l H
Ni v thnh ph H Ch Minh m pht trin rng khp c nc. Cng vi vic ng
dng TMT trong doanh nghip thuc mi ngnh, lnh vc sn xut kinh doanh ngy
cng tng, cc c quan qun l nh nc ti a phng cng rt quan tm, ch trng ti
vn qun l nh nc v TMT;
c) Vic cung cp dch v cng trc tuyn lin quan n thng mi c trin khai kh
nhanh: n nay hu ht dch v cng ca cc B, ngnh c cung cp mc 2
trn trang thng tin in t chnh thc ca tng c quan. c kh nhiu dch v cng
trc tuyn c cung cp mc 3 v mt s dch v c cung cp mc 4;
d) Mua bn hng ha v dch v qua Internet dn tr nn quen thuc vi mt b phn
ngi tiu dng ti cc th ln. Phng thc thanh ton v giao hng cng c cc
doanh nghip thc hin linh hot, p ng hu ht cc yu cu ca ngi mua.
3. Hn ch v kh khn
Mc d t c cc kt qu kh quan nh trn, nhng vic trin khai Quyt nh 222 vn
cn mt s im hn ch nh sau:
a) Tnh hnh ph duyt, trin khai cc chng trnh, d n thc hin Quyt nh 222 cn
chm. Cng tc phi kt hp gia cc B, ngnh cng nh gia Trung ng v cc a
phng cha cht ch;
b) Ngun nhn lc phc v qun l nh nc cng nh trin khai ng dng cc B,
ngnh, a phng, doanh nghip cn thiu v yu. Hot ng o to chnh quy v
thng mi in t cha theo kp nhu cu;
c) Thiu cc chnh sch h tr v thc y cc doanh nghip ng dng TMT, bao gm h
tr ng dng thanh ton in t.
CHNG II
TNH HNH NG DNG THNG MI
IN T TRONG DOANH NGHIP
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I. THNG TIN CHUNG
1. Quy m kho st
nm r tnh hnh ng dng thng mi in t ti doanh nghip trong nm 2010, B Cng
Thng (Cc Thng mi in t v Cng ngh thng tin) tin hnh kho st cc doanh
nghip trong c nc. Phm vi kho st bao gm 5.000 doanh nghip ang hot ng, vi t l
phn b theo lnh vc, quy m v khu vc a l tng ng vi t l phn b chung ca doanh
nghip trn ton quc.
Trong s 5.000 doanh nghip tham gia kho st, 3.400 doanh nghip (tng ng 68%) gi
v phiu tr li hp l. Ton b s liu thng k trong chng ny da trn vic x l v phn tch
d liu thu c t 3.400 phiu hp l ni trn.
Bng II.1: Quy m kho st qua cc nm
Nm S phiu gi i S phiu thu v T l phiu hp l
2004 800 530 66%
2005 800 504 63%
2006 1300 1077 83%
2007 2000 1737 87%
2008 3000 1802 60%
2009 3000 2004 67%
2010 5000 3400 68%
T l 68% doanh nghip gi phiu tr li hp l nm 2010 khng c nhiu thay i so vi cc
nm trc (67% nm 2009 v 60% nm 2008). Tuy nhin, quy m kho st c m rng ng
k (3.400 phiu thu v so vi 2.004 phiu nm 2009). Vic m rng phm vi kho st gp phn
lm gim sai s, nng cao tin cy v chnh xc ca s liu, t khc ha hnh nh r nt hn
v tnh hnh v xu hng ng dng thng mi in t trong doanh nghip qua cc nm.
2. Mu phiu kho st v ngi in phiu
Mu phiu kho st nm 2010 ch yu k tha ni dung mu phiu nm 2009 vi mt s thay
i nh. Cc thay i ny c tip thu t kinh nghim ca qu trnh kho st v phn tch, x
l s liu nm 2009 nhm h tr doanh nghip tr li phiu kho st mt cch thun tin, khoa
hc hn. Phn ln cc cu hi trong phiu kho st c gi nguyn cu trc v ni dung nhm
m bo tnh so snh qua cc nm ca s liu thng k.
Doanh nghip tham gia t in phiu kho st, trong 25% phiu kho st c cc gim
c, ph gim c doanh nghip trc tip in, 10% do cc cp qun l nh trng phng, ph
trng phng, qun c, k ton trng in, cn li 65% phiu kho st c in bi nhn
vin thuc b phn Cng ngh thng tin hoc Qun tr kinh doanh.
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Hnh II.1: Ngi i din doanh nghip tr li phiu kho st nm 2010
65%
10%
25%

Gim c Qun l Nhn vin
3. Phn b doanh nghip tham gia cuc iu tra
V quy m, cc doanh nghip tham gia kho st c chia thnh doanh nghip nh v va
(SME) v doanh nghip ln. Trong , doanh nghip c t 300 lao ng tr xung l cc doanh
nghip nh v va, cn li l cc doanh nghip ln.
Nm 2010, s lng doanh nghip ln tham gia kho st chim t l 6%. So vi t l 15% ca
nm 2009, t l doanh nghip ln nm nay thp hn ng k. iu ny s nh hng ti xu
hng qua cc nm ca mt s ch tiu. Tuy nhin, kt qu phn tch s c gi nguyn ch
khng iu chnh theo t l phn b ca cc nm trc, do t l doanh nghip ln nh trn
phn nh gn ng tnh trng phn b doanh nghip theo quy m trn c nc.
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Hnh II.2: Quy m ca doanh nghip tham gia kho st qua cc nm
92%
88%
90%
85%
94%
8%
12%
10%
15%
6%
50%
60%
70%
80%
90%
100%
2006 2007 2008 2009 2010
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SME Doanh nghip ln
V loi hnh doanh nghip, doanh nghip ngoi nh nc chim phn ln vi t l 88%, doanh
nghip nh nc v doanh nghip c vn u t nc ngoi c t l tng ng l 7% v 5%.
5 Theo Nin gim thng k 2008, t l doanh nghip nh v va chim 97% doanh nghip c nc.
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Hnh II.3: Loi hnh ca doanh nghip tham gia kho st nm 2010
7%
88%
5%
Nh nc Ngoi nh nc u t nc ngoi
Cc doanh nghip tham gia kho st c lnh vc sn xut, kinh doanh rt a dng. Bo co
nhm cc doanh nghip theo mt s lnh vc sn xut kinh doanh chnh bao gm: thng mi,
bn bun, bn l (30%); sn xut, cng nghip, nng lng (18%); dch v (16%); xy dng, vn
ti, kho bi (12%); ti chnh, ngn hng, bt ng sn (9%); nng, lm, thy sn (7%); cng ngh
thng tin v thng mi in t (6%). Ngoi ra, mt s doanh nghip hot ng a ngnh, a
lnh vc hoc c khng c lnh vc kinh doanh chnh c nhm vo nhm Khc vi t l 2%.
Hnh II.4: Lnh vc hot ng ca cc doanh nghip tham gia kho st nm 2010
2%
6%
7%
9%
12%
16%
18%
30%
0% 5% 10% 15% 20% 25% 30% 35%
Khc
CNTT, TMT
Nng, lm, thy sn
Ti chnh, ngn hng, bt ng sn
Xy dng, vn ti, kho bi
Dch v
Sn xut, cng nghip, nng lng
Thng mi, bn bun, bn l
V v tr a l ca cc doanh nghip tham gia kho st, 19% doanh nghip thuc a bn H
Ni, 27% n t thnh ph H Ch Minh, cn li 54% n t cc a phng khc. Phn b theo
a phng nh trn tng ng vi phn b a bn hot ng ca cc doanh nghip trn c
nc, vi s lng ln doanh nghip tp trung ch yu vo hai trung tm kinh t ln l H Ni
v thnh ph H Ch Minh.
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6 Theo Nin gim thng k 2008, t l doanh nghip ti a bn H Ni v thnh ph H Ch Minh so vi c nc ln lt l 16% v 29%.
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Hnh II.5: a bn hot ng ca doanh nghip tham gia kho st nm 2010
19%
27%
54%
H Ni TP. H Ch Minh a phng khc
Kt qu cc cuc kho st trc cho thy v tr a l, quy m v lnh vc hot ng c nh hng
ln ti trnh ng dng TMT ca doanh nghip. Cuc kho st doanh nghip nm 2010
m bo t l phn b tng ng gia nhm doanh nghip tham gia kho st v ton b
doanh nghip trn c nc i vi ba phn t trn. Nh , kt qu thu c c th phn nh
chnh xc hn tnh hnh ng dng TMT trn ton quc.
II. MC SN SNG NG DNG THNG MI IN T
Cng vi s pht trin ca cng ngh v x hi, cc doanh nghip hng ti ng dng cng
ngh thng tin v thng mi in t cn chun b trc cng nh u t vo rt nhiu yu t.
V th, mc sn sng ng dng thng mi in t trong bo co nm 2010 s c nh gi
trn rt nhiu tiu ch khc nhau, bao gm:
- My tnh
- Internet
- Email
- Bo mt, an ton thng tin
- Chnh sch bo v thng tin c nhn
- Cn b chuyn trch v thng mi in t
1. My tnh
S liu thng k qua cc nm cho thy, vic u t v s dng my tnh tr nn ph bin
trong doanh nghip. Theo bo co Thng mi in t nm 2009, 100% doanh nghip tham gia
kho st trang b my tnh. Nm 2010, t l doanh nghip nh v va tham gia kho st tng
cao, ng thi cuc kho st c m rng ra nhiu a phng khc ngoi H Ni v H Ch
Minh. Tuy nhin, t l doanh nghip trang b my tnh vn t mc 100%. iu ny khng
nh doanh nghip c quy m nh v va cng nh doanh nghip cc a phng khc cng
quan tm ti vic ng dng v tn dng my tnh nh mt c s h tng khng th thiu cho
vic ng dng cng ngh thng tin v thng mi in t.
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Do c ti 94% doanh nghip tham gia kho st l cc doanh nghip nh v va, s doanh
nghip c t 1-10 my tnh chim a s vi t l 50%. Tng s doanh nghip c trn 50 my tnh
chim t l khim tn 6%. Cn t l doanh nghip c t 11-20 my tnh v c t 21-50 my tnh
tng ng l 23% v 21%.
Hnh II.6: S lng my tnh trong doanh nghip qua cc nm
0%
10%
20%
30%
40%
50%
60%
70%
1-10 11-20 21-50 Trn 50
2006 67% 15% 12% 6%
2007 55% 18% 16% 12%
2008 56% 20% 16% 8%
2009 47% 23% 21% 10%
2010 50% 23% 21% 6%
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S lng my tnh
2006 2007 2008 2009 2010
Theo a bn hot ng, c ti 80% doanh nghip ti cc a phng khc c t 1-10 my tnh.
Trong khi , t l ny tng ng ti H Ni v thnh ph H Ch Minh l 36% v 30%.
Hnh II.7: S lng my tnh trong doanh nghip theo a bn hot ng nm 2010
0%
10%
20%
30%
40%
50%
60%
70%
80%
1-10 11-20 21-50 Trn 50
H Ni 36% 36% 22% 6%
TP. H Ch Minh 30% 43% 20% 7%
a phng khc 80% 9% 7% 4%
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S lng my tnh
H Ni TP. H Ch Minh a phng khc
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Nm 2010, t l my tnh trung bnh trong mi doanh nghip l 17,8 my tnh/doanh nghip. T
l ny tng i thp so vi trung bnh ca nm 2009 (25,8 my tnh/doanh nghip). Do mc
chnh lch v t l doanh nghip nh v va gia hai nm, t l tuyt i v s my tnh trong
doanh nghip gim l iu tt yu. Do , cn xem xt t l tng i v s nhn vin trn mt
my tnh trong mi doanh nghip. Nm 2010, t l ny l 6,4, c xu hng gim dn qua cc
nm (nm 2009 l 8,2, nm 2008 l 10). iu ny cho thy xu hng tng hm lng lao ng tri
thc trong doanh nghip, vi s lng nhn cng s dng my vi tnh phc v cho cng vic
ngy cng tng.
Theo lnh vc hot ng, cc doanh nghip Ti chnh, CNTT v TMT v Sn xut, cng nghip,
nng lng c t l my tnh trung bnh cao nht, vi t l tng ng l 55,9; 27,1 v 23,3 my
tnh/doanh nghip. Tuy nhin, cc loi hnh doanh nghip c t l nhn vin trn mt my tnh
thp nht (mc ph cp my tnh cao nht) l CNTT v TMT (2,9); Ti chnh (3,2) v Thng
mi, bn bun, bn l (5,0). Cc doanh nghip thuc lnh vc Sn xut, cng nghip, nng lng
thng l cc doanh nghip ln nn t l my tnh trung bnh cao, song mc ph cp my
tnh li kh thp (9,1 nhn vin mi c mt my tnh).
Bng II.2: T l my tnh theo lnh vc hot ng ca doanh nghip nm 2010
Lnh vc T l my tnh/doanh nghip T l nhn vin/my tnh
CNTT, TMT 27,15 2,9
Ti chnh 54,98 3,2
Thng mi, bn bun, bn l 12,26 5,1
Dch v 16,24 5,1
Xy dng, vn ti 11,83 7,3
Sn xut, cng nghip, nng lng 23,73 9,1
Nng, lm, thy sn 18,63 11,3
Khc 19,19 4,9
Trung bnh 17,04 6,4
Cc doanh nghip nh v va c t l my tnh trung bnh thp hn rt nhiu so vi cc doanh
nghip ln. Tuy nhin, mc ph cp my tnh ca cc doanh nghip nh v va li cao hn.
C th thy, cc doanh nghip ln phn ng vn tp trung cc lnh vc sn xut, gia cng vi
trnh vi tnh ha cha cao. Mt khc, cc doanh nghip nh v va cng ch ng trong
vic ng dng CNTT vo hot ng sn xut kinh doanh.
Bng II.3: T l my tnh theo quy m ca doanh nghip nm 2010
Quy m doanh nghip T l my tnh/doanh nghip T l nhn vin/my tnh
SME 13 5,3
Doanh nghip ln 75 21,1
Theo a bn hot ng, doanh nghip ti cc a phng khc c t l my tnh tng i thp
ng thi mc ph cp my tnh trong doanh nghip cng khng cao khi so snh vi doanh
nghip hot ng ti H Ni v thnh ph H Ch Minh. Do , c th xy dng mt mng
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li thng mi tin tin, hiu qu, vi chu trnh kinh doanh l cc chui cung ng hin i, cc
a phng cn quan tm hn na ti vic thc y v h tr doanh nghip ng dng CNTT v
TMT.
Bng II.4: T l my tnh theo a bn hot ng ca doanh nghip nm 2010
a phng T l my tnh/doanh nghip T l nhn vin/my tnh
H Ni 21,7 4,3
TP. H Ch Minh 19,7 5,8
a phng khc 13,4 7,6
2. Internet
Nm 2010, t l doanh nghip kt ni Internet trn c nc t 98%. Trong , 100% doanh
nghip ti H Ni v thnh ph H Ch Minh kt ni Internet. Cn ti cc a phng khc, t
l ny l 95%.
Hnh II.8: Hnh thc kt ni Internet theo a bn hot ng ca doanh nghip nm 2010
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
ADSL
ng truyn
ring
Quay s Khng kt ni
H Ni 90% 8% 2% 0%
TP. H Ch Minh 88% 12% 0% 0%
a phng khc 88% 3% 4% 5%
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Hnh thc kt ni Internet
H Ni TP. H Ch Minh a phng khc
Hnh thc truy cp Internet ph bin nht vn l ADSL, vi t l doanh nghip s dng trn
c nc l 89%. Hnh thc kt ni Internet s dng ng truyn ring ngy cng c nhiu
doanh nghip s dng vi t l tng ng l 8% doanh nghip H Ni v 12% doanh nghip ti
thnh ph H Ch Minh. Tuy nhin, hin mi ch c 3% doanh nghip ti cc a phng khc s
dng hnh thc ny. Hnh thc quay s hin vn c mt s t doanh nghip ti H Ni (2%) v
ti cc a phng khc (4%) s dng.
V quy m, 100% doanh nghip c quy m ln kt ni Internet, trong 15% s dng ng
truyn ring. Trong khi , vn cn 2% cc doanh nghip nh v va hin vn cha kt ni
Internet. T l s dng cc hnh thc ADSL, quay s v ng truyn ring ca doanh nghip nh
v va tng ng l 89%, 2% v 7%.
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Bng II.5: Hnh thc kt ni Internet theo quy m ca doanh nghip nm 2010
Quy m Khng kt ni Quay s ng truyn ring ADSL
SME 2% 2% 7% 89%
Doanh nghip ln 0% 0% 15% 85%
3. Email
Hu ht cc doanh nghip ti H Ni (94%) v thnh ph H Ch Minh (97%) s dng email
trong hot ng giao dch kinh doanh. Ti cc a phng khc, t l ny ch t mc 44%. Mc
d c s h tng v trang b my tnh v c bit l kt ni Internet gia cc a phng khc
vi H Ni v thnh ph H Ch Minh khng chnh lch nhiu, song t l doanh nghip s dng
email trong hot ng giao dch kinh doanh li c s chnh lch ng k. iu ny cho thy cc
doanh nghip ti cc a phng khc cn n lc hn na trong vic ng dng c s h tng
sn c, c bit trong vic s dng phng tin trao i thng tin mi v c hiu qu cao l
email.
Bng II.6: T l s dng email theo a bn hot ng ca doanh nghip nm 2010
H Ni TP. H Ch Minh a phng khc Ton quc
T l s dng email 94% 97% 44% 81%
Theo quy m doanh nghip, 96% doanh nghip ln v 80% doanh nghip nh v va s
dng email trong hot ng sn xut kinh doanh. T l ny tng nh so vi nm 2009 (95%
doanh nghip ln v 78% doanh nghip nh v va).
Hnh II.9: Tnh hnh s dng email theo quy m doanh nghip nm 2010
0%
20%
40%
60%
80%
100%
C Khng
80%
20%
96%
4%
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ng dng email cho mc ch kinh doanh
SME Doanh nghip ln
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4. Bo mt v bo v thng tin c nhn
Vic trao i cng nh giao dch thng qua cc phng tin in t ng thi cng t ra nhu
cu v bo mt an ton thng tin i vi cc doanh nghip. Trong phm vi ca phiu kho
st, cc doanh nghip tr li v vic ng dng bn hnh thc bo mt thng tin bao gm:
phn mm, phn cng, tng la v ch k s. Trong cc bin php k trn, bin php c s
dng nhiu nht l phn mm vi t l doanh nghip ng dng l 69,3%. Tip theo l tng la
(19,8%) v phn cng (8,7%). Bin php s dng ch k s trong bo mt vn cha c nhiu
doanh nghip bit ti v ng dng, ch c 2,3% doanh nghip ng dng bin php ny. T l
thp trong ng dng ch k s cho thy hnh thc ny cha c s dng thng xuyn, l do
ch yu l cn phc tp v c bit l vn thiu c s php l.
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Hnh II.10: T l cc bin php bo mt trong doanh nghip nm 2010
19.8%
69.3%
8.7%
2.3%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Tng la Phn mm Phn cng Ch k s
T l doanh nghip ng dng t nht mt bin php bo v an ton thng tin t 95%. Tuy
nhin, t l doanh nghip ng dng t hai bin php tr ln ch t 27%. Theo quy m, 100%
doanh nghip ln v 94% doanh nghip nh v va ng dng t nht mt bin php bo
v an ton thng tin. Tuy nhin, phn ln (63%) doanh nghip nh v va mi ch p dng mt
bin php bo v an ton thng tin, trong khi hn mt na (52%) doanh nghip ln p dng
t hai bin php bo v an ton thng tin tr ln.
Hnh II.11: T l doanh nghip theo s lng bin php bo v thng tin nm 2010
5%
63%
27%
4%
1%
0%
48%
32%
16%
4%
0%
10%
20%
30%
40%
50%
60%
70%
0 1 2 3 4
S bin php an ton thng tin doanh nghip s dng
SME
Doanh nghip ln
Mt trong nhng im khc bit kh r gia phng thc kinh doanh thng mi truyn thng
v thng mi in t l vn bo v thng tin c nhn. Trong kinh doanh truyn thng, khi
7 Theo nhn nh ca ng V Duy Li, Gim c Trung tm CNTT - Phng Thng mi v Cng nghip Vit Nam, trong Hi tho Hin trng v
k hoch thc y trin khai ng dng ch k s, ngy 22/10/2010, ti H Ni.
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mua mt mt hng bt k t khi ngi tiu dng cn cung cp thng tin c nhn nh tn tui,
a ch, s in thoi cho ngi bn hng. Tuy nhin, khi mua hng trn mi trng thng mi
in t, vic cung cp thng tin lin lc ca c nhn gn nh l bt buc. Vi s pht trin nhanh
chng ca thng mi in t, vic li dng thng tin khch hng cung cp pht tn tin
nhn qung co, th rc ngy cng tr nn d dng, nhanh chng v ph bin hn bao gi
ht. Do , ngi tiu dng s t ra i hi v vic thng tin c nhn ca mnh c bo v,
khng pht tn nhm trnh cc phin toi c th xy n.
Nhiu doanh nghip nm bt c xu hng nu trn, c bit l cc doanh nghip ln, nn
trin khai cc bin php bo v thng tin c nhn. 93% doanh nghip ln cho bit xy
dng chnh sch bo v thng tin c nhn cho khch hng. T l ny cc doanh nghip nh
v va l 32%.
Hnh II.12: Chnh sch bo v thng tin c nhn theo quy m doanh nghip nm 2010
0%
20%
40%
60%
80%
100%
C Khng
32%
68%
93%
7%
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Chnh sch bo v thng tin c nhn
SME Doanh nghip ln
5. Cn b chuyn trch v thng mi in t
Bo co thng mi in t cc nm trc cho thy ch tiu v t l cn b chuyn trch TMT
ph thuc rt ln vo quy m v a bn hot ng ca doanh nghip. Do , nm 2010 t l
doanh nghip c quy m nh v va tng ln ng thi cuc kho st c m rng ra nhiu
a phng khc nhau khin t l doanh nghip c cn b chuyn trch TMT gim xung
cn 20%. Trong , 18% doanh nghip nh v va v 55% doanh nghip ln c cn b chuyn
trch TMT.
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Hnh II.13: T l cn b chuyn trch TMT trong doanh nghip qua cc nm
33%
37%
38%
39%
34%
33%
20%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
2004 2005 2006 2007 2008 2009 2010
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Theo lnh vc hot ng, hai lnh vc m t l doanh nghip c cn b chuyn trch v TMT
cao nht (cng t 38%) l lnh vc Ti chnh v lnh vc CNTT v TMT. Cc lnh vc khc c t
l nm trong khong 18%-21%. T l doanh nghip thuc lnh vc xy dng, vn ti c cn b
chuyn trch TMT l 12%, thp nht trong tt c cc lnh vc.
Hnh II.14: Cn b chuyn trch v TMT theo lnh vc ca doanh nghip nm 2010
38%
38%
21%
20%
20%
19%
18%
12%
62%
62%
79%
80%
80%
81%
82%
88%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
CNTT, TMT
Ti chnh
Sn xut, cng nghip, nng lng
Nng, lm, thy sn
Khc
Thng mi, bn bun, bn l
Dch v
Xy dng, vn ti
Cn b chuyn trch v TMT
C Khng
Thay i v phn b quy m v a bn hot ng ca cc doanh nghip tham gia kho st cng
nh hng ln ti t l ng dng cc hnh thc o to CNTT v TMT trong doanh nghip so
vi cc nm trc. Nm 2010, t l doanh nghip khng p dng bt k hnh thc o to CNTT
hoc TMT no cho nhn vin tng cao, ln n 52%. T l doanh nghip p dng cc hnh thc
o to khc nh c nhn vin i hc, t m lp o to hoc o to ti ch u gim so vi
cc nm trc .
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Hnh II.15: Hnh thc o to CNTT v TMT trong doanh nghip qua cc nm
M lp Ti ch C nhn vin Khng o to
2006 8% 62% 30% 21%
2007 12% 60% 28% 17%
2008 7% 56% 30% 27%
2009 3% 43% 27% 38%
2010 2% 39% 15% 52%
0%
10%
20%
30%
40%
50%
60%
70%
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Trong cc loi hnh doanh nghip tham gia kho st, cc doanh nghip nh nc c t l khng
o to thp nht, ch 24% doanh nghip nh nc khng c bt k hnh thc o to no cho
nhn vin. Trong khi , t l doanh nghip ngoi nh nc v c vn u t nc ngoi khng
c bt k hnh thc o to no tng ng l 53% v 51%.
Bng II.7: Hnh thc o to CNTT v TMT theo loi hnh ca doanh nghip nm 2010
Loi hnh M lp Ti ch C nhn vin Khng o to
Nh nc 15% 44% 44% 24%
Ngoi nh nc 1% 38% 14% 53%
u t nc ngoi 3% 42% 15% 51%
Theo a bn hot ng, H Ni cng l a phng c t l doanh nghip khng t chc o
to nhn vin v CNTT v TMT thp nht (20%). Tuy nhin, hnh thc c a phn cc doanh
nghip H Ni (74%) p dng l hnh thc o to ti ch. Trong khi , thnh ph H Ch Minh
li l a phng c t l doanh nghip khng c hnh thc o to CNTT v TMT cho nhn
vin cao nht. 80% doanh nghip ti thnh ph H Ch Minh khng c bt k hnh thc o to
CNTT v TMT cho nhn vin.
Bng II.8: Hnh thc o to CNTT v TMT theo a bn hot ng ca doanh nghip nm 2010
a bn hot ng M lp Ti ch C nhn vin Khng o to
H Ni 5% 74% 14% 20%
TP. H Ch Minh 2% 21% 4% 80%
a phng khc 2% 31% 21% 54%
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III. TNH HNH NG DNG THNG MI IN T
1. Phn mm
nh gi mc ng dng thng mi in t, mt trong cc tiu ch c bn cn xem xt l
hin trng s dng cc phn mm CNTT v TMT trong doanh nghip. Cc phn mm CNTT v
TMT ng dng trong doanh nghip c phn thnh cc nhm chnh kho st, bao gm:
cc phn mm vn phng (son tho vn bn), k ton, nhn s, qun l chui cung ng (SCM),
qun l quan h khch hng (CRM), hoch nh ngun lc doanh nghip (ERP). Th t cc phn
mm c a ra theo mc tng dn v quy m v phc tp trong vic ng dng ti
doanh nghip.
Trong s cc nhm phn mm k trn, a phn doanh nghip s dng cc phn mm vn
phng v k ton. Phn mm qun l nhn s cng ngy cng c ch vi gn mt na s
doanh nghip tham gia kho st s dng (48%). Vic s dng cc phn mm SCM, CRM, ERP vn
cn rt hn ch vi t l doanh nghip ng dng tng ng l 11%, 10% v 4%.
Hnh II.16: T l ng dng cc phn mm CNTT v TMT ca doanh nghip nm 2010
97%
88%
48%
11%
10%
4%
3%
12%
52%
89%
90%
96%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Phn mm vn phng
Phn mm k ton
Phn mm nhn s
Phn mm SCM
Phn mm CRM
Phn mm ERP
Theo quy m doanh nghip, chnh lch gia doanh nghip nh v va v doanh nghip ln
trong vic ng dng cc phn mm ph thng nh phn mm vn phng v phn mm k
ton khng cao. Tuy nhin, i vi cc phn mm cn li mang tnh cht chuyn dng hn, mc
chnh lch kh ln. Mc d ngy cng nhiu doanh nghip nh v va quan tm v bt u
ng dng phin bn n gin hoc rt gn ca cc phn mm chuyn dng, song cc doanh
nghip ln vn c t l ng dng vt tri. Cc phn mm chuyn dng cng phc tp th
chnh lch cng ln.
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Hnh II.17: T l ng dng phn mm theo quy m ca doanh nghip nm 2010
100% 98%
82%
30%
28%
20%
98%
87%
45%
10%
8%
2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Phn mm o ce Phn mm
k ton
Phn mm
s
Phn mm SCM Phn mm CRM Phn mm ERP
SME
nhn
Doanh nghip ln
Theo a bn hot ng ca doanh nghip, thnh ph H Ch Minh c t l doanh nghip ng
dng phn mm CNTT v TMT cao nht. T l ny ti H Ni thp hn. T l ng dng phn
mm ti cc a phng khc c mt khong cch kh ln so vi hai a phng ni trn.
Hnh II.18: T l ng dng phn mm theo a bn hot ng ca doanh nghip nm 2010
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Phn mm o ce Phn mm
k ton
Phn mm
s nhn
Phn mm SCM Phn mm CRM Phn mm ERP
TP. H Ch Minh H Ni a phng khc
2. Website
Nm 2010, t l doanh nghip c website ring vn duy tr mc 38%. Tuy nhin, c 21% doanh
nghip d kin s xy dng website trong tng lai so vi mc 17% ca nm 2009. Mc d t l
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c website gia 2009 v 2010 gi nguyn khng i, nhng do t l doanh nghip nh v va
tng cao trong mu kho st nm nay, c th nhn nh vic s hu website ca doanh nghip
hin vn ang trong xu hng tng.
Hnh II.19: Tnh hnh s hu website ca doanh nghip qua cc nm
31%
38%
45%
38% 38%
35%
12%
4%
17%
21%
0%
10%
20%
30%
40%
50%
60%
70%
2006 2007 2008 2009 2010
DN c website DN s xy dng website trong tng lai
Giai on 2006-2008 chng kin s bng n xy dng website ring ca doanh nghip. Sau
, t l website c thnh lp gim dn qua cc nm. Trong s website thnh lp ca cc
doanh nghip tham gia kho st, t l website c thnh lp trong hai nm 2007-2008 ln nht
(nm 2007 l 21% v 2008 l 19%). T l website c thnh lp trong nm 2010 chim 10% tng
s website c thnh lp t trc ti nay.
Hnh II.20: Thi im thnh lp website ca doanh nghip s hu website
4%
17%
13%
21%
19%
16%
10%
0%
5%
10%
15%
20%
25%
Trc 2000 2001-2005 2006 2007 2008 2009 2010
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75
Theo lnh vc hot ng, t l cc doanh nghip Ti chnh, CNTT v TMT c website ring cao
nht, tng ng l 64% v 63%. T l doanh nghip thuc lnh vc Dch v c website t 45%.
Cc lnh vc cn li, t l doanh nghip s hu website nm trong khong t 27%-39%.
Bng II.9: T l doanh nghip s hu website ring theo lnh vc hot ng nm 2010
Lnh vc C website S xy dng website
Ti chnh 64% 30%
CNTT, TMT 63% 16%
Dch v 45% 25%
Sn xut, cng nghip, nng lng 39% 22%
Thng mi, bn bun, bn l 36% 20%
Nng, lm, thy sn 32% 21%
Xy dng, vn ti 27% 21%
Khc 42% 9%
T l doanh nghip c website hai thnh ph ln H Ni v thnh ph H Ch Minh l 47%
v 57%, tng cao so vi nm 2009 (t l doanh nghip c website c hai thnh ph l 39%).
Tng t, t l doanh nghip d nh xy dng website trong tng lai cng kh cao, ti H Ni
l 34% cn thnh ph H Ch Minh l 21%. Tuy nhin cc a phng khc, t l doanh nghip
c website v d nh xy dng website kh khim tn, vi 25% doanh nghip c website v
16% doanh nghip d nh s xy dng website trong tng lai.
Hnh II.21: T l doanh nghip s hu website theo a bn hot ng nm 2010
47%
57%
25%
34%
21%
16%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
H Ni
TP. H Ch Minh
a phng khc
DN c website DN s xy dng website trong tng lai
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Mc cp nht website ca doanh nghip cng c nhng tin b nht nh so vi nm 2009.
Nm 2010, 63% doanh nghip cho bit c cp nht website hng ngy, ng thi ch c 01%
doanh nghip khng cp nht website.
Hnh II.22: Tnh hnh cp nht website ca doanh nghip qua cc nm
Hng ngy Hng tun Hng thng Khng cp nht
2006 52% 14% 11% 24%
2007 65% 13% 7% 16%
2008 61% 20% 6% 13%
2009 53% 36% 10% 2%
2010 63% 12% 4% 1%
0%
10%
20%
30%
40%
50%
60%
70%
Trong s cc doanh nghip ln, 100% doanh nghip c cp nht website, trong 80% cp nht
hng ngy. Cn ti cc doanh nghip nh v va, c 2% khng cp nht website.
100% doanh nghip ti hai thnh ph ln l H Ni v thnh ph H Ch Minh c cp nht
website, vi t l tng ng l 92% v 88%. Ti cc a phng khc, 03% doanh nghip khng
cp nht website, t l doanh nghip cp nht website hng ngy ch t 69%.
Bng II.10: Tnh hnh cp nht website ca doanh nghip nm 2010
Khng cp nht Hng ngy Hng tun Hng thng
Theo quy m
SME 2% 85% 11% 3%
Doanh nghip ln 0% 80% 13% 5%
Theo a phng
H Ni 0% 92% 7% 1%
TP. H Ch Minh 0% 88% 11% 1%
a phng khc 3% 69% 18% 10%
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Mc ch chnh ca doanh nghip khi xy dng v vn hnh website l gii thiu doanh
nghip (100%) v sn phm (95%). Ch c 20% doanh nghip c website cho php khch hng
t hng thng qua cc knh c cung cp trn website. T l doanh nghip cho php khch
hng thanh ton trc tuyn l 03%, tp trung vo cc doanh nghip thuc lnh vc thng mi
bn l.
3. Sn giao dch thng mi in t
Nm 2010, t l doanh nghip tham gia sn thng mi in t t mc 14%, tng hn 2% so
vi nm 2009 (12%). Theo a bn hot ng, t l doanh nghip tham gia sn giao dch TMT
ti H Ni v thnh ph H Ch Minh tng ng l 20% v 17%. Cn ti cc a phng phc, t
l tham gia sn giao dch TMT ch t mc 9%.
Hnh II.23: T l doanh nghip tham gia sn giao dch TMT qua cc nm
10%
12% 12%
14%
0%
2%
4%
6%
8%
10%
12%
14%
16%
2007 2008 2009 2010
Khi c yu cu nh gi mc hiu qu do sn giao dch thng mi in t mang li, 47%
doanh nghip nh gi hiu qu ca sn ch mc trung bnh, 28% nh gi hiu qu mc
thp v rt thp. Ch c 25% doanh nghip tham gia cho rng sn giao dch thng mi in
t mang li hiu qu cao v rt cao, vi t l doanh nghip nh gi hiu qu ca sn giao dch
TMT t mc rt cao l 1%.
Trong s cc doanh nghip cha tham gia sn, 75% cho bit s cn nhc vic ng k tham
gia trong tng lai. 25% doanh nghip tham gia cuc kho st khng c d nh tham gia sn
thng mi in t. Tuy nhin, phn ln cc doanh nghip ny thuc mt s lnh vc kinh
doanh khng cn ti s h tr ca sn giao dch TMT nh xng du, vn ti, v.v... Ngoi ra, l do
mt s t doanh nghip khng c d nh l do cha tin tng vo hiu qu t vic tham gia sn
giao dch thng mi in t mang li.
4. Nhn n t hng
Cc phng tin in t hin l knh thng tin ch o trong vic trao i kinh doanh ca
doanh nghip. Tuy nhin, t l doanh nghip s dng cc phng tin in t khc nhau
nhn n t hng c s chnh lch kh ln. Hai phng tin ch yu c doanh nghip
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s dng l in thoi v fax vi t l tng ng l 99% v 88%. Email hin c 52% s doanh
nghip tham gia kho st s dng. Hnh thc nhn n t hng qua website c t l thp nht,
vi ch 15% doanh nghip tham gia kho st s dng.
Bng II.11: Doanh nghip s dng phng tin in t nhn n t hng nm 2010
Phng tin in thoi Fax Email Website
T l 99% 88% 52% 15%
Theo quy m doanh nghip, mc ng dng in thoi v fax gia doanh nghip ln v doanh
nghip nh v va khng chnh lch nhiu. Tuy nhin, c s chnh lch ln v s dng email v
website nhn n t hng. C 68% doanh nghip ln s dng email, 31% s dng website
nhn n t hng. Trong khi , t l tng ng cc doanh nghip nh v va l 51% v 14%.
Bng II.12: Quy m doanh nghip s dng phng tin in t nhn n t hng nm 2010
Phng tin in thoi Fax Email Website
SME 99% 88% 51% 14%
Doanh nghip ln 94% 91% 68% 31%
5. t hng
Kt qu kho st cho thy cc doanh nghip ch ng s dng phng tin in t trong
vic t hng. Mc d nhiu doanh nghip cha c iu kin trin khai nhn n t hng qua
email v website, song vi h tng sn c cc doanh nghip hon ton c th t hng thng
qua cc phng tin ny. Mc d vy, hai phng tin ch yu vn c doanh nghip s dng
t hng l in thoi v fax vi t l doanh nghip s dng tng ng l 99% v 90%. Hnh
thc t hng qua email v website hin c 53% v 21% doanh nghip s dng.
Bng II.13: Doanh nghip s dng phng tin in t t hng nm 2010
Phng tin in thoi Fax Email Website
T l 99% 90% 53% 21%
Theo quy m doanh nghip, t l doanh nghip nh v va s dng email v website t hng
vn tng i chnh lch so vi cc doanh nghip ln. Ch c 52% doanh nghip nh v va s dng
email t hng so vi t l doanh nghip ln l 73%. Tng t, t l doanh nghip nh v va s
dng website t hng l 20%, trong khi 38% doanh nghip ln s dng phng tin ny.
Bng II.14: Quy m doanh nghip s dng phng tin in t t hng nm 2010
Phng tin in thoi Fax Email Website
SME 99% 90% 52% 20%
Doanh nghip ln 97% 97% 73% 38%
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79
IV. HIU QU NG DNG TMT V NH GI CA DOANH NGHIP
1. u t cho CNTT v TMT ca doanh nghip
Nhm nhn nhn mt cch khch quan hiu qu ng dng CNTT v TMT ca doanh nghip,
mt trong cc tiu ch u tin cn xt n l tnh hnh u t cho CNTT v TMT. Theo kt qu
kho st nm 2010, t l chi ph u t cho CNTT trn tng chi ph ca doanh nghip trung
bnh l 6%, tng nh so vi mc 5% ca nm 2009. C cu u t cho CNTT v TMT ca doanh
nghip cng khng c thay i ng k so vi nm 2009. T l chi ph trung bnh dnh cho phn
cng, phn mm, o to v cc chi ph khc tng ng l 45%, 31%, 13% v 11% (nm 2009 l
44%, 24%, 15%, 18%). T l chi ph cho phn mm trung bnh tng t 23% ln 31%, mc tng ny
cho thy tn hiu ng mng v vic doanh nghip c s u t nhiu hn cho phn mm
nhm tn dng tim nng ca phn cng v nhn lc hin c.
Hnh II.24: C cu chi ph u t cho CNTT trong doanh nghip nm 2010
45% 31% 13% 11%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Phn cng Phn mm o to Khc
Chi ph khc trong hng mc chi ph u t cho CNTT v TMT ca doanh nghip thng bao
gm mt s chi ph nh thu bao Internet, bo dng, sa cha thit b, v.v Cc hng mc
ny thng yu cu mt khon chi khng ln. Tuy nhin, khi nhn vo c cu chi ph ca cc
a phng, c th thy hng mc ny chim mt t l kh ln trong tng chi ph cho CNTT v
TMT ca doanh nghip ti cc a phng khc. T c th nhn nh mc chi ph u t cho
CNTT v TMT ca doanh nghip ti cc a phng khc cn kh thp so vi hai thnh ph ln
l H Ni v thnh ph H Ch Minh.
Bng II.15: C cu u t cho CNTT theo a bn hot ng ca doanh nghip nm 2010
Phn cng Phn mm o to Khc
H Ni 47% 35% 16% 2%
TP. H Ch Minh 51% 36% 13% 0%
a phng khc 40% 23% 09% 28%
2. Hiu qu
Khi nh gi v xu hng doanh thu qua cc phng tin in t, 64% doanh nghip tham gia
cuc kho st tr li l doanh thu tng, 32% khng thay i v c 4% cho bit l doanh thu gim.
iu ny khng nh tm quan trng ca phng tin in t i vi vic kinh doanh ca doanh
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nghip. Ngoi ra, xu hng qua cc nm cng cho thy tm quan trng ngy cng tng ca cc
phng tin in t trong doanh nghip.
Bng II.16: Xu hng doanh thu t cc phng tin in t ca doanh nghip qua cc nm
Nm Tng Gim Khng thay i
2010 64% 4% 32%
2009 60% 7% 33%
2008 56% 6% 37%
2007 62% 3% 34%
2006 57% 4% 38%
2005 37% 1% 61%
Theo a bn hot ng, cc doanh nghip ti thnh ph H Ch Minh t c kt qu kh
quan nht t vic ng dng cc phng tin in t. 68% doanh nghip ti thnh ph H Ch
Minh cho bit xu hng t hng qua cc phng tin in t tng, 32% khng c s thay i
v khng c doanh nghip no c doanh thu t cc phng tin in t gim. y l t l vt
tri so vi cc khu vc khc, phn nh khch quan kt qu t vic nng ng ng dng cng
ngh ca khu vc thnh ph H Ch Minh trong cc nm qua.
Bng II.17: Xu hng doanh thu t cc phng tin in t theo a bn hot ng nm 2010
Nm Tng Gim Khng thay i
H Ni 49% 5% 45%
TP. H Ch Minh 68% 0% 32%
a phng khc 57% 6% 36%
Cc doanh nghip tham gia kho st cng c yu cu nh gi hiu qu ca TMT qua mt
s tiu ch, vi thang im t 1 ti 4, trong 4 l mc hiu qu cao nht. Cc tiu ch c
doanh nghip nh gi v cho im nh trong hnh di.
Hnh II.25: nh gi cc tc dng ca ng dng TMT i vi doanh nghip nm 2010
2,60
2,54
2,51 2,51
2,43
2.3
2.4
2.4
2.5
2.5
2.6
2.6
2.7
Tng li nhun v
hiu qu hot ng
Gim chi ph kinh
doanh
M rng knh tip
xc vi khch hng
Tng doanh s Xy dng hnh nh
doanh nghip
Tc dng ca TMT
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81
Gia cc tiu ch khng c s chnh lch nhiu v im s. Tiu ch c doanh nghip nh gi
c hiu qu cao nht l tng li nhun v hiu qu hot ng vi im trung bnh 2,6. Cc tiu
ch khc nh gim chi ph kinh doanh, m rng knh tip xc vi khch hng, v tng doanh
s c nh gi c hiu qu mc trung bnh, vi im s ln lt l 2,54; 2,51; 2,51.
Tiu ch c nh gi c hiu qu thp nht l xy dng hnh nh doanh nghip vi im s
2,43. Cc nm trc, khi t l doanh nghip c website cn thp, vic s hu website c hiu qu
rt ln i vi hnh nh doanh nghip. T l doanh nghip c website ngy cng tng dn qua
cc nm khin hiu qu ca vic s hu website khng cn ni tri nh trc. Tuy nhin, iu
ny khng c ngha l cc doanh nghip cha c website khng cn tip tc xy dng website
bi vic khng c website ring s tr thnh im tr i vi hnh nh ca doanh nghip. Ngoi
ra, iu ny cng yu cu cc doanh nghip cn u t hn na vo cc dch v v tnh nng m
website ca doanh nghip c th cung cp nh cp nht thng tin, t hng, thanh ton, v.v
3. Tr ngi
ng thi vi vic nh gi cc tc dng ca thng mi in t, doanh nghip tham gia kho
st cng c yu cu nh gi nhng tr ngi i vi vic ng dng CNTT v TMT, vi thang
im t 1 ti 4, trong 4 l mc tr ngi cao nht. Kt qu, cc tr ngi c doanh nghip
nh gi t thp ti cao theo th t: Mi trng php l cha hon thin, Dch v vn chuyn
v giao nhn cn yu, Ngun nhn lc cha p ng yu cu, H thng thanh ton in t cha
pht trin, Nhn thc ca ngi dn v TMT thp, An ninh mng cha m bo, Mi trng x
hi v tp qun kinh doanh cha ph hp.
Hnh II.26: nh gi cc tr ngi i vi ng dng ca TMT ca doanh nghip nm 2010
2,29
2,30
2,32
2,39
2,49
2,54
2,55
2.15
2.20
2.25
2.30
2.35
2.40
2.45
2.50
2.55
2.60
Mi trng
php l cha
hon thin
Dch v vn
chuyn v giao
nhn cn yu
Ngun nhn
lc cha p
ng yu cu
H thng
thanh ton
in t cha
pht trin
Nhn thc ca
ngi dn v
TMT thp
An ninh mng
cha m bo
Mi trng x
hi v tp
qun kinh
doanh
N lc ca cc c quan nh nc trong vic hon thin chnh sch v php lut em li
nhng thnh qu nht nh. L tr ngi lun c nh gi nm trong nhm cc tr ngi cao
nht trong giai on 2005-2008, n nm 2010 Mi trng php l cha hon thin c coi
l tr ngi thp nht i vi doanh nghip trong vic ng dng TMT.
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Tuy nhin, tr ngi ln nht l Nhn thc ca ngi dn v TMT thp v Mi trng x hi v
tp qun kinh doanh. iu ny cho thy d doanh nghip rt tch cc trong vic p dng
CNTT v TMT, thc t pht trin ca x hi cho thy vn cn thm thi gian t c nhng
bc tin cn thit cho vic thip lp mi trng kinh doanh - tiu dng tin tin.
Ngoi ra, vn An ninh mng cha m bo c nh gi l tr ngi cao th hai cho thy
doanh nghip nhn thc c tm quan trng ca vic m bo an ton an ninh thng tin
i vi vic ng dng TMT.
4. xut ca doanh nghip
Phiu iu tra hng nm lun ginh mt phn doanh nghip t in nhng xut, kin
ngh i vi c quan qun l nh nc trong lnh vc TMT. Cc kin tp trung chnh vo vic
xut Nh nc h tr to iu kin thun li v loi tr cc kh khn tr ngi i vi doanh
nghip trong ng dng TMT. Cc xut c th c phn loi v tp trung vo mt s nhm
chnh nh trong bng II.18.
Bng II.18: xut ca doanh nghip
xut T l
Tuyn truyn, ph bin v TMT ti ngi tiu dng 40%
o to ngun nhn lc TMT 31%
To iu kin cho doanh nghip nh v va ng dng cc m hnh TMT tin tin 28%
Ci thin vn an ton, an ninh mng 22%
Pht trin gii php thanh ton trc tuyn 22%
H tr doanh nghip ti a phng bit n, tip cn v ng dng cc gii php TMT 15%
*T l bng trn c tnh trn tng s cc doanh nghip c a ra xut. Tng t l cc xut ln hn 100% do mt doanh nghip c th
cng lc a ra nhiu xut khc nhau.
Tng ng vi hai tr ngi ln nht l Mi trng x hi v tp qun kinh doanh v Nhn thc
ca ngi dn v TMT thp, kin ngh c doanh nghip xut nhiu nht i vi cc c
quan qun l nh nc l phi y mnh tuyn truyn, ph bin ngi tiu dng tin tng
v bit n cc li ch ca TMT. xut c t l cao tip theo l v vn h tr doanh nghip
o to ngun nhn lc TMT. Vn v k thut nh an ton, an ninh mng v thanh ton
trc tuyn c t l doanh nghip xut thp. y l nhng vn doanh nghip c th ch
ng khc phc m khng cn n s can thip su ca c quan qun l nh nc. Ngoi ra,
cc doanh nghip nh v va v cc doanh nghip ti cc a phng cng ch ng xut
c quan qun l nh nc to iu kin cng nh h tr c th tip cn v ng dng cc m
hnh v gii php TMT tin tin.
V. H GIA NH THAM GIA THNG MI IN T
1. Gii thiu
Mt trong cc mc tiu m K hoch tng th pht trin thng mi in t giai on 2006-2010
t ra l: Khong 10% h gia nh tin hnh giao dch thng mi in t loi hnh doanh
nghip vi ngi tiu dng hoc ngi tiu dng vi ngi tiu dng.
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Vic thng k cc h gia nh trn ton quc hin cn gp nhiu kh khn v ngun lc bi quy
m ca vic kho st. Hn na, cng tc thng k cng cn c s chun b k cng c th
m bo tnh hp l, a dng v quy m, loi hnh dn c ca cc h gia nh c kho st. Do
, nm 2010 Cc Thng mi in t v Cng ngh thng tin th nghim trin khai kho
st 500 h gia nh ti thnh ph H Ni, lm tin v tip thu kinh nghim c th m rng
kho st trong cc nm tip theo.
Cc h gia nh tham gia kho st c la chn theo phng thc ngu nhiu, phn b ri rc
trong cc qun ni thnh ca thnh ph H Ni. Mi h gia nh s c mt thnh vin i din
in phiu. Trong tng s 500 phiu kho st pht ra, c 494 phiu hp l. Cc kt qu trong
phn ny s da vo vic thng k v phn tch s liu thu c t 494 phiu kho st ni trn.
Do cuc kho st ch c tin hnh H Ni, vi mt s lng h gia nh nh nn cc kt qu
thu c ch mang tnh tham kho, khng i din cho tnh hnh chung ca c nc.
2. Tnh hnh truy cp v s dng Internet trong cc h gia nh
V phng tin s dng truy cp Internet, 49% h gia nh c kho st ti H Ni s dng
my vi tnh, 21% s dng cc thit b cm tay nh in thoi di ng, ipod, v.v... T l 21% h gia
nh truy cp Internet thng qua thit b cm tay cho thy s ln mnh nhanh chng cng nh
tim nng ca th trng thit b di ng cao cp c kh nng truy cp Internet.
Hnh II.27: Phng tin truy cp Internet ca h gia nh ti H Ni nm 2010
49%
21%
3%
0%
10%
20%
30%
40%
50%
60%
My tnh Thit b cm tay Thit b khc
i vi cc h gia nh truy cp Internet, mc ch ch yu l tm kim thng tin (87%) v
gii tr (86%). Ngoi ra, mt s mc ch khc cng chim t l kh cao nh hc tp (76%), kt
ni bn b (67%), cng vic (60%). Tuy nhin, t l cc h gia nh c mc ch truy cp Internet
lin quan ti thng mi in t vn cn kh thp. Ch c 18% h gia nh c mc ch lin quan
ti mua bn qua mng v 4% s dng dch v thanh ton v ngn hng trc tuyn khi truy
cp Internet.
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Bng II.19: Mc ch truy cp Internet ca h gia nh ti H Ni nm 2010
Mc ch T l
Tm kim thng tin 87%
Gii tr 86%
Hc tp 76%
Kt ni bn b 67%
Cng vic 60%
Mua bn qua mng 18%
Thanh ton/ngn hng trc tuyn 04%
V tn sut s dng cc dch v do Internet em li, hai dch v Internet c cc h gia nh s
dng thng xuyn nht bao gm c tin tc v tm kim thng tin vi t l h gia nh s dng
hng ngy tng ng l 72% v 71%. Hai dch v TMT l mua bn trc tuyn v thanh ton trc
tuyn ch c 5% v 2% h gia nh s dng hng ngy. Cc dch v cn li c s dng vi
mc khc nhau, th hin trong th bn di.
Hnh II.28: Tn sut s dng cc dch v Internet ca h gia nh ti H Ni nm 2010
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Thanh ton trc tuyn
Mua bn trc tuyn
Blog
Mng x hi
Game online
Xem gi c, sn phm
Chat
Download
Gi nhn email
Nghe, c, xem
Hc tp
c tin tc
Tm kim thng tin
Thng xuyn Thnh thong Him khi
Vi t l 87% h gia nh s dng, tm kim thng tin l dch v c s dng ph bin nht.
Trong cc cng c tm kim trc tuyn, Google vn chim u th p o vi t l 98% h gia nh
s dng. Mt s cng c khc nh Wiki, Bing, Wolfram d c nhng tnh cht v li th ring,
hin vn chim t l kh thp, tng ng l 10%, 7% v 2%. Mt khc, mt s cng c tm kim
ca Vit Nam cng c bit n v s dng, thm ch c phn vt hn so vi cc cng c
tm kim ca nc ngoi l Bamboo (15%) v Xalo (6%). Ngoi ra, 4% cc h gia nh c tip cn
v s dng mt s cng c tm kim khc.
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Bng II.20: Cc cng c tm kim c h gia nh ti H Ni s dng nm 2010
Cng c T l
Google 98%
Bamboo 15%
Wiki 10%
Bing 7%
Xalo 6%
Khc 4%
Wolfram 2%
* Tng t l s dng cc cng c tm kim ln hn 100% do mt h gia nh c th s dng nhiu cng c tm kim khc nhau
Trong cc nm gn y, mng x hi ni ln nh mt loi hnh dch v Internet mi, c sc ht
vi ng o ngi dng thuc mi la tui. Theo kt qu kho st, mng x hi ph bin nht
l Facebook, vi 42% h gia nh s dng. Th nh l Yahoo!360 plus c s dng bi 35% h
gia nh. V tr th ba thuc v mt mng x hi Vit Nam l ZingVN do cng ty Vinagames cung
cp vi t l 27% h gia nh s dng. Cc mng x hi cn li c lng ngi dng khng ng
k, vi t l h gia nh s dng u di 10%, bao gm: GoVN (8%), Twitter (3%), Hi5 (2%). Tng
s h gia nh c s dng cc mng x hi khc so vi cc mng x hi k trn chim t l 7%.
Bng II.21: Tnh hnh s dng cc mng x hi ca h gia nh ti H Ni nm 2010
Mng x hi T l
Facebook 42%
Y!360 plus 35%
Zing 27%
GoVN 8%
Twitter 3%
Hi5 2%
Khc 7%
3. Tnh hnh tham gia thng mi in t ca cc h gia nh
Trong s cc h gia nh c kho st, c 3% h gia nh c thnh vin trong gia nh m
website ring, trong s ny c mt s website cung cp v rao bn sn phm trc tuyn. T l
h gia nh c thnh vin d nh m website c nhn l 5%.
T l cc h gia nh quan tm v tham gia vo giao dch TMT l 15%. Trong , mt hng
c ch ti nhiu nht l qun o, giy dp. Mt s sn phm khc nh sch v in t
cng c t l quan tm kh cao. Ngoi ra, nhng sn phm khc nh ni dung s, th np tin,
bng a, v.v... cng c giao dch qua TMT vi t l khim tn.
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Bng II.22: T l mua trc tuyn cc sn phm ca h gia nh ti H Ni nm 2010
Sn phm T l
Qun o, giy dp 12%
in t 9%
Sch 8%
t ch t v 5%
M phm 4%
Ni dung s 3%
Th np tin 3%
Bng a 2%
V l do cha tham gia mua hng trc tuyn, a phn cc h gia nh cho bit l do thch mua
hng theo cch truyn thng. Mt khc, l do th hai chnh l do nhiu h gia nh cha c c
hi. Ngoi ra, mt s l do khc cng c t l cao nh lo ngi v vn bo mt (21%), khng
bit cch (19%), khng tin li (16%). gii quyt cc vn ny, cc doanh nghip cn ch
trng hn na vo vic pht trin cng ngh, sn phm ca vic kinh doanh trc tuyn. L do
cha nghe ni n c rt t h gia nh la chn cho thy vic tuyn truyn, ph bin v
thng mi in t ni chung v mua bn hng trc tuyn cng c ph bin kh rng khp.
Bng II.23: L do cha tham gia mua hng trc tuyn ca h gia nh ti H Ni nm 2010
L do cha tham gia mua hng trc tuyn T l
Cha nghe ni n 6%
Cha c c hi 27%
Thch mua theo cch truyn thng 31%
Khng bit cch 19%
Khng tin li 16%
Lo ngi vn bo mt 21%
Khc 7%
V hnh thc thanh ton, 60% cc h gia nh mua hng trc tuyn s dng phng thc
thanh ton l tr tin mt khi giao hng. T l s dng bin php thanh ton qua th tn dng v
chuyn tin tng ng l 35% v 40%. Cha c h gia nh tham gia kho st no s dng hnh
thc v in t thanh ton trc tuyn. Qua kt qu ny c th khng nh cc doanh nghip
TMT cn n lc hn na trong vic trin khai h thng thanh ton trc tuyn an ton, tin dng
v hiu qu. ng thi, doanh nghip v c quan qun l nh nc cn tip tc tuyn truyn su
rng v cc li ch ca TMT ni chung v thanh ton trc tuyn ni ring.
Khi c hi v cc dch v thanh ton in t, hai dch v c nhiu h gia nh bit n nht
l Vcoin v Paypal. Cc dch v cn li nh Mobivi, Ngn lng, Payoo cng bt u c bit n.
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Bng II.24: Dch v thanh ton trc tuyn c h gia nh ti H Ni bit n nm 2010
Dch v thanh ton T l
Paypal 13%
Vcoin 27%
Mobivi 4%
Ngn lng 4%
Payoo 1%
T l h gia nh s dng ngn hng trc tuyn l 5%. Hot ng ch yu cc h gia nh thc
hin khi s dng ngn hng trc tuyn l xem tnh trng ti khon (60%), xem thng tin giao
dch (44%) v chuyn tin (50%). Vic thanh ton v gi tit kim trc tuyn hin c trin
khai ti mt s ngn hng song mi ch c mt t l khim tn h gia nh s dng cc dch v
ny. T l h gia nh s dng ngn hng trc tuyn thanh ton ha n l 18% v gi tit
kim l 14%.
Bng II.25: T l s dng cc dch v ngn hng trc tuyn ca h gia nh ti H Ni nm 2010
Dch v ngn hng trc tuyn T l s dng
Xem thng tin giao dch 44%
Xem tnh trng ti khon 60%
Chuyn tin 50%
Thanh ton ha n 18%
Gi tit kim 14%
Cuc kho st 500 h gia nh ti thnh ph H Ni cho thy thng mi in t dn thm
nhp vo i sng ca ngi tiu dng. Mt s h gia nh bc u lm quen vi hnh thc
thng mi mi ny. Tuy nhin, do nhiu nguyn nhn khc nhau, ngi tiu dng vn cha
thc s tip cn v ch ng thc hin cc giao dch thng mi in t hon chnh. C quan
chu trch nhim qun l nh nc v TMT cng nh cc doanh nghip TMT cn phi tip tc
n lc hn trong vic tuyn truyn ph bin cng nh hng dn to iu kin thun li cho
ngi tiu dng tham gia vo TMT. ng thi, cn tip tc cng c chnh sch cng nh h
tng k thut m bo an ton v to ra s tin tng cho ngi tiu dng khi thc hin cc giao
dch v thanh ton trc tuyn.
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CHNG III
AN TON THNG TIN TRONG
GIAO DCH THNG MI IN T
90
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Trong nhng nm gn y, vn m bo an ton, an ninh thng tin ang tr thnh mi quan
tm hng u ca cc c quan, doanh nghip, a ra i hi cp bch v u t, xy dng h
tng v hon thin v cng ngh m bo ng dng thng mi in t v cng ngh
thng tin an ton, hiu qu. Trn c s , ngy 13 thng 01 nm 2010, Th tng Chnh ph
ban hnh Quyt nh s 63/Q-TTg ph duyt Quy hoch pht trin an ton thng tin s quc
gia n nm 2020 (sau y gi tt l Quy hoch). Nhm trin khai cc hot ng v an ton
thng tin ni chung v trong giao dch TMT ni ring ph hp vi cc mc tiu gii php trong
Quy hoch, K hoch tng th pht trin TMT giai on 2011-2015 c ph duyt ti Quyt
nh 1073/Q-TTg ngy 12 thng 7 nm 2010 ca Th tng Chnh ph ra bn nhim v
chnh nh sau:
- Nng cao nhn thc v tm quan trng ca an ton thng tin, quyn li, ngha v v
trch nhim ca cc bn tham gia giao dch thng mi in t trong vic m bo an
ton thng tin, li ch ca vic s dng ch k s v dch v chng thc ch k s trong
hot ng thng mi in t;
- Pht trin cc t chc cung cp dch v chng thc ch k s cng cng n nm
2015 c mt s t chc ca Vit Nam c cc t chc chng thc ch k s c uy tn
ca nc ngoi tha nhn;
- Pht trin cc t chc cung cp dch v chng thc cho website thng mi in t;
khuyn khch cc t chc, doanh nghip, c nhn ng dng cc cng ngh bo mt tin
tin thng tin trao i trn mi trng mng my tnh c m bo an ton;
- y mnh hot ng cp chng nhn website thng mi in t uy tn n nm
2015, c t nht 5% website thng mi in t c cp chng nhn website thng
mi in t uy tn; ph bin li ch ca hot ng ny i vi cc doanh nghip v ngi
tiu dng; khuyn khch cc t chc cp chng nhn website thng mi in t uy tn
hp tc, trao i kinh nghim vi cc t chc cp chng nhn website thng mi in
t uy tn ca nc ngoi v tha nhn ln nhau v nhn tn nhim (trustmark).
An ton thng tin c hiu l vic bo v thng tin s v cc h thng thng tin chng li cc
nguy c t nhin, cc hnh ng truy cp, s dng, pht tn, ph hoi, sa i v ph hy bt
hp php nhm bo m cho cc h thng thng tin thc hin ng chc nng, phc v ng
i tng mt cch sn sng, chnh xc v tin cy. Ni dung ca an ton thng tin bao gm bo
v an ton mng v h tng thng tin, an ton my tnh, d liu v ng dng cng ngh thng
tin.
I. THC TRNG AN TON THNG TIN TI VIT NAM
1. Mi trng php l lin quan n an ton thng tin
Trong giai on t nm 2000 n nay, ng v Nh nc dnh s quan tm ln n cc vn
m bo an ton thng tin, th hin qua vic ban hnh nhiu chnh sch, vn bn quy phm
php lut lin quan n lnh vc ny.
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Bng III.1: Mt s vn bn lin quan n an ton thng tin
Ngy ban hnh Tn vn bn
29/11/2005 Lut Giao dch in t s 51/2005/QH11 ca Quc hi nc Cng ha x hi ch ngha Vit
Nam
20/12/2005 Quyt nh s 339/2005/Q-TTg ca Th tng Chnh ph v vic thnh lp Trung tm ng
cu khn cp My tnh Vit Nam
29/6/2006 Lut Cng ngh thng tin s 67/2006/QH11 ca Quc hi nc Cng ha x hi ch ngha
Vit Nam
09/6/2006 Ngh nh s 57/2006/N-CP ca Chnh ph v Thng mi in t
10/4/2007 Ngh nh s 64/2007/N-CP ca Chnh ph v ng dng cng ngh thng tin trong hot
ng ca c quan nh nc
23/02/2007 Ch th s 03/2007/CT-BBCVT ca B trng B Bu chnh Vin Thng (nay l B Thng tin v
Truyn thng) v vic tng cng m bo an ton thng tin trn mng Internet
13/8/2008 Ngh nh s 90/2008/N-CP ca Chnh ph v chng th rc
28/8/2008 Ngh nh s 97/2008/N-CP ca Chnh ph v qun l, cung cp, s dng dch v Internet
v thng tin in t trn Internet
18/12/2008 Thng t s 07/2008/TT-BTTTT ca B Thng tin v Truyn thng hng dn mt s ni
dung v hot ng cung cp thng tin trn trang thng tin in t c nhn trong Ngh nh
s 97/2008/N-CP ngy 28/8/2008 ca Th tng Chnh ph v qun l, cung cp, s dng
dch v Internet v thng tin in t trn Internet
17/9/2008 Cng vn s 2967/BTTTT-TTra ca B Thng tin v Truyn thng v vic tng cng ngn
chn hack Online game v nhn tin la o
31/12/2008 Quyt nh s 59/2008/Q-BTTTT ca B Thng tin v Truyn thng v Danh mc tiu
chun bt buc p dng v ch k s v dch v chng thc ch k s
31/12/2008 Thng t s 12/2008/TT-BTTTT ca B Thng tin v Truyn thng v hng dn thc hin
mt s ni dung ca Ngh nh s 90/2008/N-CP ngy 13/8/2008 ca Th tng Chnh
ph v chng th rc
13/01/2010 Quyt nh s 63/Q-TTg ca Th tng Chnh ph ph duyt Quy hoch pht trin an ton
thng tin s quc gia n nm 2020
2005-2009 Cc Quyt nh ca B KHCN lin quan n vic ban hnh cc Tiu chun an ton thng tin
TCVN ISO/IEC 27001:2005 v TCVN ISO/IEC 27001:2009
30/11/2010 Lut Bo v quyn li ngi tiu dng
Ngoi ra cc c quan qun l nh nc cng rt quan tm ti cng tc tiu chun ha, mt trong
nhng bin php hiu qu nhm gim thiu cc ri ro v an ton thng tin. Cng tc tiu chun
ha an ton thng tin bao gm hai kha cnh: k thut v qun l. Trong , tiu chun v kha
cnh k thut cp n vic p dng yu cu m bo cht lng i vi cc thit k, thit b
cng nh sn phm, tiu chun v kha cnh qun l p dng i vi ngun nhn lc trong qu
trnh vn hnh, v.v...
Nhn thc c tm quan trng ca cng tc ban hnh cc tiu chun k thut quc gia lin
quan n an ton thng tin, B Khoa hc v Cng ngh vi trch nhim qun l nh nc v
cng tc tiu chun ha, xy dng v ph bin mt s b tiu chun lin quan n vn ny.
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Hp III.1: Cc tiu chun lin quan ti an ton thng tin
Cc tiu chun c ban hnh:
- TCVN ISO 7562:2005: Tiu chun k thut quc gia v M thc hnh qun l anh ninh thng tin do Ban k thut
tiu chun TCVN/TC 154 Qu trnh, cc yu t d liu v ti liu trong thng mi, cng nghip v hnh chnh
bin son, Tng cc o lng cht lng ngh, B Khoa hc v Cng ngh ban hnh nm 2005. Tiu chun
TCVN ISO 7562:2005 c xy dng da trn tiu chun quc t ISO/IEC 17799:2000 c tn Code of practice
for information security management v hon ton tng ng vi tiu chun quc t ny.
- TCVN ISO/IEC 27001:2009: Tiu chun k thut quc gia v Cng ngh thng tin - H thng qun l an
ninh thng tin - Cc yu cu c bin son da trn chp nhn nguyn bn tiu chun quc t ISO/IEC
27001:2005.
Cc tiu chun hon thnh d tho:
- Tiu chun k thut quc gia v Ch tiu nh gi an ton cng ngh thng tin, c xy dng da trn
chp nhn nguyn bn tiu chun ISO/IEC 15408:2005.
- Tiu chun k thut quc gia v H thng phng php nh gi an ton cng ngh thng tin c xy
dng da trn chp nhn nguyn bn tiu chun ISO/IEC 18045:2005.
- Tiu chun k thut quc gia v T vng v quy phm An ton thng tin c xy dng da trn chp nhn
nguyn bn tiu chun ISO/IEC 27000:2005.
- Tiu chun k thut quc gia v Qun l ri ro - H thng qun l an ton thng tin c xy dng da trn
chp nhn nguyn bn tiu chun ISO/IEC 27005:2005.
- Tiu chun k thut quc gia v Cng ngh thng tin - k thut an ton - Hng dn qun l an ton thng
tin cho cc doanh nghip vin thng c xy dng da trn chp nhn nguyn bn tiu chun ISO/IEC
27011:2008.
Di gc m bo an ton trong giao dch TMT v bo v quyn li ngi tiu dng khi
giao dch trc tuyn, ngy 17 thng 11 nm 2010, Quc hi thng qua Lut Bo v quyn li
ngi tiu dng. Lut ny quy nh v quyn v ngha v ca ngi tiu dng; trch nhim ca
t chc, c nhn kinh doanh hng ha, dch v i vi ngi tiu dng; trch nhim ca t chc
x hi trong vic tham gia bo v quyn li ngi tiu dng; gii quyt tranh chp gia ngi
tiu dng v t chc, c nhn kinh doanh hng ha, dch v; trch nhim qun l nh nc v
bo v quyn li ngi tiu dng. c bit, cc t chc, c nhn kinh doanh hng ha, dch v
cng phi c trch nhim to iu kin cho ngi tiu dng truy nhp, ti v, lu gi v in ha
n, chng t, ti liu lin quan n giao dch theo quy nh ca php lut hoc theo yu cu
ca ngi tiu dng.
Hp III.2: Mt s quy nh c lin quan ti an ton thng tin trong Lut bo v ngi tiu dng
iu 14. Trng hp giao kt hp ng bng phng tin in t th t chc, c nhn kinh doanh hng ha,
dch v phi to iu kin ngi tiu dng xem xt ton b hp ng trc khi giao kt.
iu 20. Trch nhim cung cp bng chng giao dch
1. T chc, c nhn kinh doanh hng ha, dch v c trch nhim cung cp cho ngi tiu dng ha n hoc
chng t, ti liu lin quan n giao dch theo quy nh ca php lut hoc theo yu cu ca ngi tiu dng.
2. Trng hp giao dch bng phng tin in t th t chc, c nhn kinh doanh hng ha, dch v c trch
nhim to iu kin cho ngi tiu dng truy nhp, ti, lu gi v in ha n, chng t, ti liu quy nh ti
khon 1 iu ny.
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2. H tng cng ngh v an ton thng tin
2.1. An ton thng tin mc h tng
H tng cng ngh thng tin v truyn thng v ang pht trin mnh m ti Vit Nam. Theo
thng k ca Trung tm Internet Vit Nam - VNNIC, tnh n thng 12 nm 2010 s ngi s
dng Internet ti Vit Nam t mc 26,7 triu, chim khong 31,1% dn s c nc. Tng dung
lng knh kt ni quc t ca Vit Nam l 129.877 Mbps, tng dung lng knh kt ni trong
nc l 245.857 Mbps. Mt s lng ln cc doanh nghip, c quan v t chc c h thng
mng v website ring. c tnh n ht thng 12 nm 2010, c 180.870 tn min .vn, 5566 tn
min ting Vit v 12.605.440 a ch a ch Ipv4 c cp.
Tuy nhin, ti Vit Nam s pht trin nhanh chng ca Internet cha kt hp vi cc gii php
an ton thng tin tng ng. Cc s c ln gn y vi mng Internet nh s c phn gii tn
min, lan truyn m c, xm nhp h thng, t chi dch v, tn cng website l minh chng
cho iu ny v ang tr thnh vn ln cho an ton thng tin ti Vit Nam. Theo thng k
ca Trung tm ng cu khn cp my tnh Vit Nam (VNCERT), trong nm 2010, Trung tm
x l tng cng 243 s c tn cng mng trn c nc, trong c 173 v website la o
(phishing), 8 v m c (malware), 47 v tn cng xm nhp h thng (intrusion) v thay i ni
dung (deface), 3 v tn cng t chi dch v (DdoS v Botnet), 5 v tn cng thm d v 7 v
khc phc s c khc.
V mt k thut cng ngh, vic bo v mng Internet ti Vit Nam hin nay ang c thc
hin bi chnh cc t chc, doanh nghip cung cp dch v Internet (ISP, IXP). Tuy nhin cc
doanh nghip ny li ang phi i mt vi hng lot vn nh spam, hacker v phishing.
Trong nm 2009, Vit Nam c 1037 website b hacker tn cng, tng hn gp i so vi nm
2008 (461 website) v gp ba ln so vi nm 2007 (342 website). Ch tnh ring 3 thng u nm
2010 c hn 300 website ca cc c nhn v t chc c tn min .vn b cc hacker nc ngoi
thm d v tn cng. Cc website b tn cng ny ch yu l cc website kinh doanh trc tuyn,
ngn hng, cc t chc cung cp dch v, v.v
Nm 2010, Hip hi An ton thng tin Vit Nam (VNISA) tin hnh kho st 500 t chc,
doanh nghip nhm nh gi mc nhn thc v bo v an ton thng tin trong cc t chc
ny. Cc cu hi tp trung tm hiu kh nng nhn bit v cc bin php phng chng i vi
nhng mi e da tn cng qua mi trng mng vo h thng thng tin ca t chc. Kt qu
kho st cho thy nhn thc chung v an ton thng tin ca doanh nghip cha cao, th hin
qua cc thng s:
- Kh nng nhn bit tn cng cn thp, khng r ng c tn cng (26% t chc, doanh
nghip c hi khng bit h thng mng ca t chc mnh b tn cng, 26% ni rng
b tn cng, nhng khng r bao nhiu ln, 53% tha nhn h thng ca mnh khng c
kh nng ghi nhn cc hnh vi tn cng);
- Khng nh lng c thit hi khi b tn cng (63% i tng c hi cho bit khng
c lng c thit hi ti chnh khi h thng ca t chc mnh b tn cng);
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- a s khng c quy trnh thao tc chun phn hi li nhng cuc tn cng my tnh
(47% cho bit khng v 46% cho bit khng r v quy trnh ny);
- a s ch thng bo ni b khi xy ra s c (65% cho bit thng bo trong ni b phng
hoc trung tm tin hc, 47% cho bit thng bo vi lnh o cp cao ca t chc mnh).
Hnh III.1: Thng k ca VNISA v cc hnh thc tn cng Internet
Ngun: Kt qu kho st ca Hip hi An ton thng tin Vit Nam, cng b ti Hi tho Ngy an ton thng tin
Vit Nam nm 2010
2.2. An ton thng tin mc ng dng
Hin nay, song song vi s pht trin ca Internet, hu ht cc c quan, n v v doanh nghip
p dng cc ng dng cng ngh thng tin trong cc hot ng qun l, sn xut kinh
doanh. n gin l cc chng trnh qun l cng vn, h s giy t n cc h thng ln
hn nh p dng cc phn mm k ton, cng thng tin, h thng qun tr chui cung ng
(SCM - Supply Chain Management), qun l quan h khch hng (CRM - Customer Relationship
Management), hoch nh ngun lc doanh nghip (ERP - Enterprise Resource Planning). Tuy
nhin, theo thng k ca Hip hi An ton thng tin Vit Nam, cc doanh nghip hin ny cn
cha hiu bit tht s v an ton mng ni b cng nh an ton thng tin cho cc ng dng khi
trin khai. Cc doanh nghip hu ht cha c chnh sch c th cho vic m bo an ton thng
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tin, u t chi ph cho an ton thng tin cn thp, t l cn b chuyn trch hay c chng ch lin
quan n an ton thng tin cn cha cao. a s cc doanh nghip, t chc cha tun theo hoc
cha c nh tun theo nhng ch dn ca cc chun an ton thng tin. Vic xy dng cc Quy
ch v an ton thng tin v trin khai thc hin ti cc doanh nghip, t chc cha c quan
tm thch ng. Theo thng k ca Hip hi An ton thng tin Vit Nam, 53% i tng c hi
cho bit khng tun theo cc ch dn chun, ng thi 30% cha c quy ch an ton thng tin
v 14% cha c nh xy dng quy ch ny trong tng lai. Cc t chc, doanh nghip cng
tng bc ng dng cc cng ngh m bo an ton thng tin nh: b lc chng th rc,
phn mm chng virus, mng ring o, tng la ng dng, d qut an ninh ng dng, qun
l nh danh, v.v... Tuy nhin, t l u t cho an ton thng tin trong ngn sch dnh cho CNTT
cn rt thp. 38% i tng c hi cho bit t chc ca h ch d kin u t 0-5%; 19% d
kin t l u t t 5-9%.
Hnh III.2: Thng k ca VNISA v cc cng ngh m bo ATTT
Khc
Lc ni dung Web
Kim sot truy cp
Mt khu c th c s dng li
Th thng minh mt khu dng 1 ln
Sinh trc hc
Cng c nh gi tnh ton vn ca ti liu
Tng la (Firewall)
H thng pht hin xm nhp (IDS/IPS)
H thng pht hin xm nhp (IDS) trn my ch
t mt khu cho ti liu
M ha (Encryption)
Mng ring o VPN
Phn mm chng virus (Anti-Virus)
B lc chng th rc (Anti-Spam)
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6
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15
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24
Chng ch s, ch k s
Ngun: Kt qu kho st ca Hip hi An ton thng tin Vit Nam, cng b ti Hi tho Ngy an ton thng tin Vit
Nam nm 2010
2.3. An ton d liu trong cc giao dch in t
Hin nay, cng vi s pht trin ca Internet v cc phng tin in t, giao dch in t ngy
cng pht trin v tr nn ph bin. Cng vi s pht trin ca hnh thc giao dch in t, vn
an ton an ninh mng ang tr nn ngy cng cp bch. Theo kt qu iu tra ca B Cng
Thng nm 2010 v tnh hnh ng dng TMT ca cc doanh nghip trn ton quc, vn
an ton an ninh trong giao dch ang c doanh nghip xp th hai trong s nhng tr ngi
hng u cho s pht trin TMT Vit Nam. Kt qu ny cng phn nh ng thc t trong
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nhng nm va qua, khi cc hnh vi gian ln, la o trn mi trng mng c xu hng ngy
cng tng cao, lm nh hng khng nh n s pht trin ca phng thc giao dch cn kh
mi m ny.
Bng III.2: Mc quan tm ca cc nhm doanh nghip i vi cng tc m bo an ton thng tin
trong giao dch TMT
TT Nhm doanh nghip c kho st S lng Mc quan tm (t 1-10) v
cng tc m bo ATTT
1 Cng nghip - Thng mi 15 5/10
2 Ngn hng-Ti chnh 10 10/10
3 Chng khon 08 10/10
4 Hng khng - Vn ti 03 10/10
5 Vin thng 04 8/10
6 Dch v TMT v CNTT 15 7/10
Ngun: Kho st ca Cc Thng mi in t v Cng ngh thng tin v tnh hnh an ton thng
tin nm 2010
Mt trong cc bin php m bo an ton thng tin hiu qu c s dng trong cc giao dch
in t hin nay l p dng ch k s. Ngy 23/02/2007, Chnh ph ban hnh Ngh nh
27/2007/N-CP v giao dch in t trong hot ng ti chnh. Theo Ngh nh 27/2007/N-CP,
Giao dch in t trong hot ng ti chnh gia t chc, c nhn vi c quan ti chnh phi s
dng ch k s v chng th s do t chc cung cp dch v chng thc ch k s cng cng
cung cp.
Ti Vit Nam hin nay, c nm doanh nghip c B Thng tin v Truyn thng chnh thc
trao giy php cung cp dch v chng thc ch k s cng cng.
Hp III.3: Mt s nh cung cp dch v chng thc ch k s cng cng
5 nh cung cp dch v chng thc ch k s (CKS) cng cng u tin ti Vit Nam
1. Tp on Bu chnh Vin thng Vit Nam (VNPT): nh cung cp dch v chng thc CKS u tin ti Vit Nam
sau khi nhn Giy php cung cp dch v Chng thc ch k s cng cng ca B TT&TT ngy 15/9/2009. Theo
giy php ny, VNPT c cung cp dch v chng thc CKS cho c quan, t chc, c nhn s dng trong cc
hot ng cng cng. Cc loi chng th s c VNPT cung cp bao gm: Chng th s c nhn cho c quan,
t chc, c nhn; Chng th s SSL (chng th s dnh cho website); Chng th s cho CodeSigning (chng
th s dnh cho ng dng). Trc khi c cp giy php, VNPT k tha thun cung cp dch v chng thc
CKS cng cng cho ngnh ti chnh, ng thi hp tc h tr trin khai thnh cng D n th im Ngi np
thu np h s qua mng internet v p dng CKS vo cc th tc hi quan in t trong giai on 2009 - 2010.
Tip n VNPT s tip tc cung cp dch v ny cho cc ngn hng, doanh nghip thng mi in t, v.v
2. Cng ty c phn cng ngh th NacencommSCT: chnh thc l nh cung cp dch v chng thc CKS cng
cng th 2 ti Vit Nam t ngy 2/3/2010. NacencommSCT l cng ty thnh vin ca cng ty in t H Ni
(HANEL), hot ng trong lnh vc cng ngh th thng minh, pht trin cc ng dng bo mt v xc thc.
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Cng ty NecencommSCT s t chc cung cp cc dch v xc thc ch k trong cc giao dch in t cho cc
doanh nghip, t chc, c nhn.
3. Cng ty An ninh mng Bkav l nh cung cp dch v chng thc CKS cng cng th 3 k t ngy 8/4/2010,
vi tn giao dch BkavCA. Bkav s cung cp 3 loi chng th s gm: Chng th s cho c quan, t chc, c
nhn; chng th s SSL v Chng th s CodeSigning.
4. Viettel l nh cung cp dch v chng thc CKS cng cng th 4. Ngy 22/6/2010, B TT&TT trao giy php
cung cp dch v chng thc CKS cng cng cho Viettel. Theo , Viettel c cung cp ba loi chng th s
bao gm: Chng th s cho c quan, t chc, c nhn gip ngi dng chng thc c quan, t chc, c nhn
trong cc giao dch in t; Chng th s dnh cho my ch (SSL) chng thc cho website v Chng
th s cho phn mm (CodeSigning) s dng cho cc nh sn xut phn mm chng thc v bo m tnh
ton vn ca sn phm.
5. Cng ty c phn H thng thng tin FPT (FPT IS) gia nhp th trng cung cp dch v chng thc CKS cng
cng t ngy 10/8/2010 v l nh cung cp CKS th 5 ti Vit Nam hin nay. FPT IS s c cung cp 3 loi
chng th s gm: chng th s cho c quan, t chc, c nhn gip ngi dng chng thc cc giao dch in
t nh Internet Banking, chng khon trc tuyn, khai bo thu, hi quan trc tuyn; chng th s SSL cho
cc website v chng th s CodeSigning.
c th c cp php, nh cung cp dch v chng thc CKS phi t c cc tiu chun v ti chnh, nhn
lc, cng nh p ng cc yu cu kht khe v h tng k thut theo tiu chun quc t (tiu chun mt m
FIPS PUB 140 2 mc 3, PKCS#1 version 2.1).
3. Hin trng ng dng ch k s ti khi c quan nh nc hin nay
3.1. Vn phng Trung ng ng
T nm 2006, Vn phng Trung ng ng thc hin trin khai th im ng dng ch k
s trong cc c quan ng v trin khai d n chng thc in t. Nhu cu hin nay ca Vn
phng Trung ng ng l thit lp v ng dng h thng cung cp, qun l chng th s; s
dng h tng k thut (IP) mng thng tin din rng ca ng; tch hp vi h thng h tng
kho cng khai (PKI) ca Ban C yu Chnh ph; m rng phm vi cung cp chng th s cho
cn b, chuyn vin trong cc c quan ng; tch hp chc nng m ha b mt vo h thng
tin chuyn ngnh (dng chung); tch hp c ch xc thc ngi dng; xc lp c ch qun l,
vn hnh, bo m k thut Trong thi gian ti, Vn phng Trung ng ng s tip tc trin
khai d n Chng thc in t v bo mt thng tin.
3.2. Vn phng Chnh ph
Nhm qun l vn bn phc v ch o, iu hnh cp khn, ha tc , gi nhn qua
mng, ch k s c t chc trin khai thnh bn giai on nh sau:
- Giai on 1 (t thng 5/2010): Th nghim, s dng ch k s do Ban C yu Chnh ph
cung cp, nh h thng th in t cng v;
- Giai on 2 (t thng 10/2010): Ph bin, nng cao nhn thc cho tt c cn b cng
chc ca VPCP;
- Giai on 3 (t thng 12/2010): Cung cp e-token cho tt c cn b cng chc ca VPCP,
t chc hng dn s dng;
- Giai on 4: M rng i vi c quan n v c quan h thng tin ca Chnh ph.
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Cng thng tin in t Chnh ph l ni t chc, qun l v cng b, cung cp thng tin chnh
thng ca Chnh ph trn mng Internet; l u mi kt ni vi cc Trang thng tin in t, Cng
thng tin in t ca cc B, ngnh, a phng nhm hnh thnh Mng thng tin hnh chnh
ca Chnh ph trn Internet. Vic trin khai ng dng ch k s ti Cng Thng tin in t Chnh
ph c cn c trn c im ny. K hoch tng th giai on 2011-2015 cho vic trin khai
cc ng dng ch k s ti Cng Thng tin in t Chnh ph nh sau:
- Giai on 2011-2013: Trin khai th im mt s ng dng, tin ti thc hin ton b ng
dng ch k s trong giao tip vi cc t chc, c nhn thuc h thng cc c quan ng
v Nh nc trong cc dch v cng v h thng th in t cng v Chnh ph. Bn
cnh , s trin khai ch k s nhm m bo an ton, an ninh v ton vn d liu i
vi h thng Cng bo in t;
- Giai on 2014-2015: s tin ti tch hp h thng thng tin ca Cng Thng tin in t
Chnh ph vo h thng ca Trung tm d liu in t quc gia (ang c xy dng).
3.3. B Ti chnh
ng dng ch k s ca ngnh Ti chnh c trin khai kh mnh m, tp trung vo cc mng
hot ng ln nh sau: giao dch trao i thng tin ni b ngnh Ti chnh vi cc c quan Chnh
ph s dng dch v chng thc ch k s chuyn dng ca Ban C yu Chnh ph; giao dch
ca h thng Kho bc nh nc vi cc ngn hng s dng CA chuyn dng ca Ngn hng
Nh nc; giao dch gia c quan t chc ca ngnh ti chnh vi doanh nghip, cng dn (thu,
hi quan) s dng dch v chng thc ch k s cng cng.
i vi cc giao dch ni b, B Ti chnh ang s dng dch v chng thc ch k s do Ban C
yu Chnh ph cung cp. H tng k thut ang trin khai gm: 01 ng truyn MPLS kt ni
B Ti chnh vi Ban C yu Chnh ph c tc 1Mbps, 2 my ch ci t cc dch v ti B Ti
chnh cung cp bn sao c s d liu Chng th s trc tuyn, 06 my trm ci t phn mm
ng k chng th s cho B Ti chnh v 05 Tng cc.
Cui nm 2010, B Ti chnh bt u trin khai th im vic np t khai thu qua mng cho cc
t chc, doanh nghip hot ng c cp chng th s hp l, cn hiu lc v c kt ni
internet, c a ch th in t n nh. Theo thng k ca Tng cc Thu, c hn 3.000 doanh
nghip ti H Ni, thnh ph H Ch Minh, Nng, B Ra - Vng Tu v Vnh Phc ng k
chng th s k khai thu qua mng; 1.496 doanh nghip thc hin gi h s thu in
t. Tng s t khai thu in t c ch k in t nhn c n cui thng 8/2010 l 28.842
t khai.
Tng cc Hi quan s dng ch k s cho hu ht cc Cc v Chi cc Hi quan. Ch k s
c dng trong trao i thng tin vi cc bn lin quan, trong tip nhn thng tin trc khi
hng n; s dng trong ni b c quan Hi quan, i tng s dng a dng v k trn nhiu
dng d liu; s dng trong kt ni x l thng tin vi cc h thng thng tin nc ngoi,
v.vTrong thi gian ti, Tng cc Hi quan c k hoch p dng ch k s cho 100% cc doanh
nghip tham gia hi quan in t; p dng trong giao dch vi cc ngn hng thng mi phc
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v thu thu, ph, l ph, v.v S dng ch k s tip nhn thng tin trc khi xut/nhp khu v
xut/nhp cnh v trong cc nghip v hi quan.
3.4. B Cng Thng
Trin khai ch k s ti B Cng Thng ang l nhu cu cn thit i vi mt s lnh vc: H
iu hnh tc nghip ca B, giao dch qua th in t, tch hp ch k s cho cc dch v cng
trc tuyn, v.v B Cng Thng ang s dng h tng k thut h thng MOIT - CA, ng dng
MOIT - CA cho dch v cng trc tuyn v h tng CA online - VSIGN.
Ngy 07/5/2010, B Cng Thng chnh thc khai trng H thng cp giy php xc nhn
khai bo ha cht trc tuyn mc 4 ti a ch www.cuchoachat.gov.vn. Ti mc ny,
ton b quy trnh cung cp dch v gm vic khai h s v x l h s s hon ton c tin
hnh qua mng, vn an ton thng tin s c m bo vi cng ngh ch k s. y l dch
v cng mc 4 u tin ca cc B, ngnh. Tnh n nay, c hn 400 doanh nghip ng
k tham gia v tin hnh khai bo qua mng.
Bn cnh , B Cng Thng ang vn hnh H thng qun l v cp giy chng nhn xut x
in t eCoSys mc 3. H thng eCoSys c xy dng trn cng ngh web-based. Khi tin
hnh khai bo trn H thng, d liu c k bng ch k s trc khi truyn i trn mi trng
mng. Ch k s do h thng CA ca B Cng Thng cp v xc thc. Vi h tng kha PKI,
eCoSys m bo tnh an ton, ton vn v xc thc ca ton b d liu in t trn h thng. Bt
u c trin khai trn din rng t Qu II nm 2008, hin nay, h thng eCosys c s tham gia
ca 18 Phng Qun l xut nhp khu, 37 Ban qun l Khu Cng nghip/Khu ch xut, 9 t chc
cp C/O thuc VCCI v hn 6.700 doanh nghip xut nhp khu trong c hn 1.500 doanh
nghip tin hnh khai bo thng xuyn.
3.5. Ngn hng Nh nc Vit Nam
H thng chng thc ch k s ti Ngn hng Nh nc Vit Nam ang c ng dng trong
giao dch in t, thanh ton in t lin ngn hng; b tr in t; thng tin tn dng; thng tin
qun l; th trng m; u thu tn phiu kho bc, v.v Do vy, vic xy dng h thng PKI l
rt cn thit, nhm m bo tnh xc thc; tnh ton vn; tnh chng t chi, tnh b mt cho cc
giao dch in t, m bo s kt ni, xc thc ln nhau v ch k s gia cc ngn hng cng
nh t chc chnh ph khc, v.v Ngn hng Nh nc Vit Nam trin khai h thng chng
thc ch k s qua cc giai on:
- Nm 2007: Trin khai PKI, tch hp ng dng, thanh ton in t lin ngn hng, s ngi
dng l 1.500 ngi;
- Nm 2010: M rng h thng phn phi chng th s, tch hp thm ng dng. S ngi
dng tng ln 4.000 ngi;
- Trong tng lai s tch hp ng dng v tng kh nng sn sng ca h thng, m bo
cho s ngi dng trn 10.000 ngi.
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4. An ton, an ninh v d liu v ni dung s
Kt qu kho st v an ton thng tin ca Cc Thng mi in t v Cng ngh thng tin nm
2010 cho thy vic m bo cc h thng thng tin ca c quan nh nc c xy dng vi
cc chun v ni dung thng tin s hin c p dng rt s si. Ch mt s nhm doanh nghip
khi ngn hng - ti chnh v hng khng c tnh hnh kh quan hn, trn c s chuyn giao
cng ngh bo mt t nc ngoi hoc pht trin vi cc cng ngh li hoc thit b nhng.
Bng III.3: Tnh hnh ban hnh cc chun lin quan ti an ton d liu v ni dung s
m bo T l p ng
Chun v cc thng tin s, v cc loi d liu s v kin trc thng tin 50%
Phn ln t ban hnh
Chun v website, cng thng tin Cha c tiu ch chung c th
Chun v c s d liu 80%
Phn ln t ban hnh
Chun v trao i d liu, trao i thng tin trn mng, trao i thng tin s 60%
Phn ln t ban hnh
Chun k thut v cu trc, nh dng thng tin s, d liu s 50%
Phn ln t ban hnh
Chun v bo mt, bn quyn, an ninh cho thng tin s 30%
Phn ln t tm hiu, p dng
Trong nm 2010 c mt s trng hp cc website Vit Nam b hacker tn cng vi cng
ln dn n s mt an ton thng tin hoc sai lch ca cc ni dung website.
Hp III.4: VietNamNet l mc tiu tn cng DDOS ca tin tc
T sng 27/1, bo VietNamNet phi hng chu t tn cng ln cha tng c. Vo khong 10h sng, c
nhng thi im hn 1,5 triu lt truy cp dn dp ti. V tn cng D-Dos ny khin VietNamNet t
lit trong nhiu gi v tnh trng truy cp lc c lc khng ko di cho ti sng 28/1. Tr li trn ICTNews,
mt chuyn gia an ninh mng cho hay, vic truy tm hacker tn cng VietNamNet rt kh khn do cc my
ch tn cng vo bo in t ny c t nc ngoi v cc ngun tn cng lin tc thay i di IP.
l l do gii thch cho vic truy tm th phm ko di nh vy, chuyn gia ny cho bit thm. VietNamNet
vn phi sng chung vi hacker cha bit n khi no mi thot nn. ng cho bit thm, tn min www.
vietnamnet.com.vn c n v ny mua t lu. Song chia ti cho website chnh, tn min ny mi
c a vo hot ng.
Ngun: http://vneconomy.vn/
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5. Tnh hnh pht trin ngun nhn lc v an ton thng tin
Ngun nhn lc cng ngh thng tin bao gm nhn lc lm vic trong cc doanh nghip vin
thng, doanh nghip cng nghip cng ngh thng tin; nhn lc cho ng dng cng ngh thng
tin; nhn lc cho o to cng ngh thng tin, in t, vin thng v ngi dn s dng cc ng
dng cng ngh thng tin. Pht trin ngun nhn lc cng ngh thng tin l yu t then cht c
ngha quyt nh i vi vic ng dng v pht trin cng ngh thng tin do phi c m bo
v cht lng, ng b, chuyn dch nhanh v c cu theo hng tng nhanh t l ngun nhn lc
c trnh cao, tng cng nng lc cng ngh thng tin quc gia.
Theo cc s liu bo co thng qua kho st ca VNCERT v VNISA, u t nhn lc cho vic m bo
an ton thng tin ca doanh nghip hin nay vn cn rt khim tn so vi vic u t vo CNTT. S
lng cn b an ton thng tin trong phn ln doanh nghip v cc c quan n v hu nh cha
c hoc nu c th chim t l rt nh. Hin nay, khi cc t chc v ngn hng - ti chnh l nhng
n v i u trong vic u t cho lnh vc ny. a phn cn b chuyn trch hoc bn chuyn trch
v an ton thng tin ca cc c quan, n v v doanh nghip hin nay cha c o to chuyn
su v chuyn mn, cha c cc chng ch, chng nhn ca cc t chc uy tn trong nc, quc t.
Ngun nhn lc ch yu c ly t cc cn b chuyn trch v CNTT kim nhim an ton thng
tin, do trnh chuyn mn cn hn ch, cha p ng c i hi thc t phc tp hin nay.
T l c quan nh nc c nhn vin chuyn trch hoc bn chuyn trch v an ton thng tin
ch chim 49,2% so vi t l 61,6% v 51,5% ca cc doanh nghip min Nam v min Bc tng
ng (ngun: VNCERT - 2008). T l doanh nghip c cn b trc tip hoc gin tip chu trch
nhim qun tr mng chim khong 56% trong ton quc, trong 61,6% ti cc doanh nghip
pha Nam v 51,5% ti cc doanh nghip pha Bc.
Ngy 13 thng 01 nm 2010, Quyt nh s 63/Q-TTg ph duyt Quy hoch pht trin an ton
thng tin s quc gia n nm 2020 c Th tng Chnh ph ban hnh. Trong Quyt nh
ny, vic pht trin ngun nhn lc v nng cao nhn thc v an ton thng tin c xem l mt
trong nhng gii php ch yu nhm t c mc tiu ra.
Mt s gii php lin quan ti pht trin ngun lc v an ton thng tin c nu ra gm huy
ng vn u t theo hng b tr kinh ph ngn sch m bo an ton thng tin t cp trung
ng n cp a phng trong khu vc nh nc; o to, bi dng nhn lc, xy dng h
thng tiu ch k nng cn thit i vi cc chuyn gia an ton thng tin, xy dng chng trnh
v t chc o to i ng chuyn gia trong lnh vc m bo an ton thng tin ph hp vi
yu cu ca giai on cnh tranh v hi nhp, xy dng v duy tr c ch thng bo ti ngi s
dng v cc nguy c gy mt an ton thng tin mi pht sinh.
II. CC MI E DA AN TON THNG TIN IN HNH TRONG GIAO DCH TMT
1. Ti phm s dng cng ngh cao
Trong thi gian va qua xy ra nhiu v tn cng vi mc tiu ch yu l mng my tnh ca
cc c quan, t chc truyn thng bo ch, lm gin on thng tin v gy tc hi khng nh
cho cc t chc ny.
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Th on ph hoi ch yu thng qua vic pht tn virus, phn mm gin ip, iu khin t xa,
su c, v.v Ph bin nht l ci phn mm gin ip vo cc my tnh trong mt h thng
ly thng tin mt khu, nick chat,v.v... Ngoi ra, cc tin tc cng li dng cc trang mng x hi
m rng phm vi ph hoi.
Mt hnh thc tn cng khc l truy cp, s dng tri php d liu v a thng tin tri php ln
mng. Do h thng mng ca mt s c quan, t chc cha t yu cu v an ton thng tin,
website do cc t chc ny qun l b tin tc tn cng, gy nh hng kh nghim trng n
uy tn v hot ng. Ngoi ra, cc website, din n do cc nhm c nhn qun l cng thng
xuyn b tn cng v ng ti nhng ni dung mang tnh i try, hm da ngi khc, vi phm
php lut hoc dn ti hnh vi phm php.
Theo s liu thng k s b, hin c khong 15.000 webiste s dng ui .vn ang b ti phm
cng ngh cao khng ch v khai thc. Ngi dng khi truy cp nhng trang ny c nguy c b
chuyn hng (redirect) n cc site cha m c nhm n cp thng tin c nhn, mt khu, s
th tn dng,... hoc my tnh ca h c th tr thnh my tnh ma (zombie) ti phm kim
sot vi mc ch pht tn th rc, la o trc tuyn, v.v... Ngoi tn min .vn, hai ui tn min
km an ton khc l .com v .info. S lng website c ui .com cha phn mm c hi cng
t con s 1 triu.
Theo thng tin t Trung tm Internet Vit Nam, trong nm 2010 cc tn min nh game247.
com.vn, gamecup.com.vn, vietsingle.com.vn, v.v... ng ti cc ni dung khng lnh mnh
v u b x pht. Tuy nhin, cc ch th s dng nhng tn min trn u khng th kim
sot c cc ni dung trn website ca mnh v khng nh l bn thn khng h ng ti cc
thng tin ln trang web v ch bit khi c thng bo.
Cc thao tc qun tr tn min trn my ch nc ngoi thng ch thng qua web, dng user
name, password v email, hon ton khng c giy t g rng buc. Do vy, tn min c th b
tn cng bng cch chim ot ti khon thng qua e-mail c ngi dng s dng ng
k vi nh cung cp. Mt phng thc khc cng l mo danh e-mail ri gi ti nh cung cp
tn min yu cu thay mt khu mi, hay chuyn tn min qua ni khc. Do cc tn min gp
rc ri ni trn u l nhng tn min ng k, nhng khng c s dng nh danh cho
a ch IP ca Webserver hay mailserver.
2. La o trong thng mi in t
Mt trong nhng ro cn khin ngi dng e ngi khi tin hnh giao dch TMT, l nguy c
b tn hi li ch do cc hnh vi la o trn mi trng mng. Mt s loi hnh ti phm ph
bin ghi nhn c trong thi gian qua l la o qua qung co, bn hng trc tuyn trn
mng Internet, trong mua bn ngoi t, vng, huy ng vn tn dng; gi email thng bo trng
thng x s ln, ngh tham gia ra tin, ngh nhn h tin tha k, v.v
Vi s h tr ca cng ngh hin i v cc th tc ng k tn min kh n gin, vic giao dch
mua bn qua website tr nn thun tin hn trc. Tuy nhin, y cng l k h k gian li
dng, tin hnh nhng th on la o, xm hi ti quyn li ca cc bn tham gia, c bit l
khch hng. Th on ca bn ti phm thng l to trang web bn hng gi bng cch ng
k tn min v mua tn min, to trang web ging trang web bn hng tht, trong mi mt
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hng u c gi bn r hn trang web bn hng tht. Trn trang thanh ton, khch hng in
thng tin c nhn, thng tin th tn dng v c chuyn trc tip v email ca ti phm.
Mt th on khc c s dng l thnh lp cng ty ma, cng ty o trm cp d liu. Thng
tin c nhn ca khch hng v tin c chuyn v mt ti khon ca nhm ti phm v khai
thc vo mc ch phi php.
Khi k hp ng qua mng, c bit l hp ng ngoi thng, i tng la o thng thc
hin ng cam kt mt hoc hai hp ng u to lng tin cho hp ng ln sau. Khi lng
tin thanh ton ln n hng triu USD, vi iu kin thanh ton TTR hoc L/C, i tng nhanh
chng rt tin trc khi ngi mua pht hin ra hnh vi la o khng giao hng hoc giao
hng khng ng hp ng. in hnh l v la o ca cng ty TNHH Hyundai Metal (1-154
Seorindong, KPO Box 558, Chongrogu, Seoul) la o chim ot ca mt cng ty ca Vit
Nam hng ngn la M.
3. Cc hnh vi gy ri, cnh tranh khng lnh mnh
Bn cnh nhng hnh vi ti phm vi mc tiu chim ot ti sn thng qua s dng cng ngh
cao hoc la o trong giao dch, cn tn ti nhng hnh vi gy ri gy nh hng trc tip v
gin tip ti mi trng kinh doanh trc tuyn. Mt s hnh vi m ti phm thng s dng l
thm nhp tri php h thng thng tin ca doanh nghip, tn cng t chi dch v DDOS, pht
tn virus v cc m c hi, v.v... Nhng hnh vi ny gy tr ngi ti vic tip cn thng tin ca
ngi dng, vic ph bin thng tin ca qun tr website v c th lm t lit hot ng trao i
thng tin hay tc nghip ca cc c quan, t chc, c nhn do b virus ph hy ti liu lu tr.
Mt trong nhng hnh vi gy ri lm mt an ton an ninh thng tin ph bin ti Vit Nam hin
nay l vic pht tn th rc (spam) tri vi cc quy nh php lut. Theo bo co mi y ca
Sophos, hin Vit Nam ang ng th 8 trong danh sch 12 quc gia c t l pht tn th rc cao
nht trn th gii. Hin Vit Nam chim 3% t l th rc ton cu.
Hnh III.3: Danh sch 12 quc gia c t l th rc cao nht th gii
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18.6%
7.6%
5.7%
5.4%
5.0%
3.4%
3.0% 3.0% 2.9% 2.8% 2.3%
38.5%
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Ngun: bo co ca Sophos
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Ngoi cc hnh vi n cp thng tin qua mng, pht tn virus ph hoi h thng thng tin ca cc
c nhn v t chc, pht tn th rc, trong thi gian qua, xut hin nhiu v tn cng vo
cc website thng mi in t, gy gin on hot ng hoc ph hy hon ton cu trc d
liu ca website, dn ti thit hi vt cht v uy tn cho doanh nghip. in hnh l v tn cng
website www.vietco.com ca Cng ty TNHH Thng mi, Dch v v K thut SGC, website www.
nhanhoa.com.vn ca Cng ty TNHH Phn mm Nhn Ha v website www.chodientu.com ca
Cng ty C phn Gii php phn mm Ha Bnh.
III. MT S GII PHP NHM Y MNH AN TON THNG TIN
1. Nng cao nhn thc v y mnh tuyn truyn v an ton thng tin
S dng cc phng tin thng tin i chng, t chc cc s kin, hi ngh, hi tho tuyn
truyn nng cao nhn thc cho c quan nh nc, doanh nghip v ngi dn v an ton thng
tin.
2. Hon thin cc c ch, chnh sch v an ton thng tin
R sot v hon thin cc vn bn quy phm php lut, c ch v chnh sch ca nh nc, to
mi trng thun li m bo an ton thng tin, p ng cc yu cu v hi nhp ton din
kinh t quc t, thc y hp tc v cnh tranh lnh mnh gia cc doanh nghip. Tng cng
cc khung hnh pht x l mnh v kin quyt khi c vi phm v an ton thng tin. y l nhng
cn c php l quan trng u tranh vi cc hnh vi tn cng bt hp php vo cc h thng
mng my tnh, c s d liu.
3. Pht trin ngun nhn lc v an ton thng tin
o to ngun nhn lc ring v lnh vc an ton thng tin thng qua vic xy dng h thng
tiu ch k nng cn thit i vi cc chuyn gia an ton thng tin. Xy dng chng trnh v t
chc o to i ng chuyn gia trong lnh vc m bo an ton thng tin ph hp vi yu cu
ca giai on cnh tranh v hi nhp. Pht trin ngun nhn lc c kh nng tip nhn chuyn
giao cng ngh, trnh b l thuc vo nc ngoi.
4. Tng cng hp tc quc t v an ton thng tin
Tng cng hp tc phng chng tn cng mng thng qua vic chia s, trao i thng tin gia
cc quc gia trong khu vc v trn th gii. y mnh hp tc vi cc t chc quc t trong lnh
vc an ton thng tin, phi hp trao i, o to chuyn gia trong lnh vc k thut v qun l
an ton thng tin. Phi hp gia cc n v t vn, chuyn gia an ninh thng tin sn sng ng
ph vi nhng s c lin quan ti mt an ton thng tin. Thu ht cc d n u t nc ngoi
da trn c s chuyn giao cng ngh, tng bc tin ti lm ch cng ngh v pht trin cc
sn phm an ton thng tin c th ca Vit Nam.
CHNG IV
MARKETING TRC TUYN
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I. CC CNG C C BN CA MARKETING TRC TUYN
1. Trang thng tin in t (Website)
Website l gii php tip th trc tuyn quen thuc i vi cc doanh nghip. Nhiu doanh
nghip thit k website ring gii thiu sn phm, dch v v qung b thng hiu. Theo
thng k ca Trung tm Internet Vit Nam (VNNIC) cui thng 12 nm 2010, 180.870 tn min
.vn c ng k trong khi n thng 02 nm 2009 mi ch c 97.533 tn min .vn c cp.
Qua hai nm t l tn min .vn c cp tng gn gp i cho thy tc pht trin ngon mc
ca s lng website ti Vit Nam.
Hnh IV.1: S lng tn min .vn ng k qua cc nm
62.693
94.708
136.953
187.675
0
20000
40000
60000
80000
100000
120000
140000
160000
180000
200000
2007 2008 2009 2010
Tuy nhin, cch thc khai thc v s dng website hiu qu vn cn l mt vng mc i vi
doanh nghip. Website c cu thnh bi ba yu t c bn bao gm b cc, ni dung v tnh
tng tc, doanh nghip ch xy dng c mt website hiu qu khi phi hp nhun nhuyn
ba yu t nu trn.
- B cc: l cch b tr, sp xp, phi hp mt cch hi ha tt c cc yu t, bao gm mu
sc, nt bm, hnh nn, kt cu, quy tc, ha, hnh nh, m thanh.
- Ni dung: c hiu l tt c nhng th c cung cp trn website nh t ng, sn
phm, hnh nh, m thanh, v.v c c mt website phong ph, hp dn ch s
hu phi xy dng ni dung da vo m hnh AIDA (Attention, Interest, Desire, Action).
- Tnh tng tc: th hin vic ngi truy cp c th d dng tm kim c thng tin v
ti nguyn m h mun. Mt website d s dng ng ngha vi vic c tnh tng tc
tt. Chnh v th m cu trc ca website khng c qu s v phc tp.
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Hp IV.1: So snh giao din website Amazon 1998 v 2009
2. SEM
SEM l vit tt ca Search Engine Marketing - hnh thc tip th thng qua cc cng c tm kim.
y l phng php tip cn khch hng bng cch a website ca doanh nghip hin th
nhng v tr u trn trang kt qu ca cc cng c tm kim nh Google, Yahoo, MSN, v.v Hin
nay, SEM c xem l hnh thc tip th hiu qu do tit kim c chi ph, d kim sot, minh
bch, nh gi c t sut li nhun trn vn u t.
Phng php tip th ny c 2 hnh thc c bn, gm Pay Per Click - Tr tin theo s ln nhp
chut (Click) v Search Engine Optimization (SEO) - Ti u ha cng c tm kim.
2.1. Pay Per Click - Tr tin theo s ln nhp chut
Pay Per Click l cch hin th thng ip qung co trn phn lin kt trong trang kt qu tm
kim ca Google, Yahoo, MSN khi ngi dng tm kim nhng t kha c lin quan. Doanh
nghip s tr ph cho mi ln cng c tm kim hng khch hng ti website ca mnh. Vic
c nhiu ngi truy cp vo trang web ng ngha vi vic doanh nghip cng c nhiu c hi
trong vic bn hng v to dng thng hiu.
2.2. SEO - Ti u ha cng c tm kim
SEO l vit tt ca t Search Engine Optimization (ti u ha cng c tm kim). SEO bao gm
mt tp hp cc phng php nhm nng cao th hng ca mt website trong cc trang kt
qu ca cng c tm kim. Mt trang web c ti u ha s gip doanh nghip xut hin trong
danh sch tm kim mt cch t nhin, t tit kim c chi ph Pay Per Click. SEO c chia
lm hai phn: onpage optimization (l cch xy dng cu trc trang web, ni dung trang web, s
cht ch, kt ni gia cc trang) v of-page optimization (l qu trnh ph bin trang web n
Giao din website ca Amazon ti thi im nm 1998 v nm 2009 khc bit mt cch r rt. Giao din nm 2009 s dng nhiu
hnh nh hn nn giao din nhn bt mt hn. Ngoi ra, website Amazon nm 2009 c tnh tng tc cao hn, th hin r vic
danh mc hng ha c phn loi, b tr li mt cch hp l; thm tnh nng khch hng nhn xt v sn phm; phn tm
kim c t v tr thch hp hn.
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nhiu ngi). Cc nh tip th s dng SEO vi mc tiu ch yu l nng cao th hng ca danh
sch tm kim min ph theo mt s t kha nhm tng lng truy cp vo trang web.
3. Email marketing - Tip th qua th in t
Theo nghin cu ca Cng ty The Radicati Group Inc, ti nm 2009 ton th gii c khong 1,4
t ti khon email, trong 74% thuc v ngi tiu dng, 26% thuc v cc doanh nghip v
t chc. Trung bnh mi nm c thm 200 triu ti khon email mi c thit lp. Chnh v vy,
tip th qua th in t c nh gi l mt trong nhng hnh thc tip th trc tuyn thng
dng nht.
Hin c hai hnh thc email marketing ang c s dng l th in t khng c s cho
php ca ngi nhn v th in t c s cho php ca ngi nhn. Th in t khng c
s cho php ca ngi nhn hay cn gi l spam c dng kh ph bin. Tuy nhin, phng
thc tip th ny khng to c hiu qu nh mong i do khng xc nh chun xc c
ngi nhn v ni dung truyn ti. Ngoi ra, vic gi email marketing theo phng thc ny c
th gy kh chu cho ngi nhn email, lm gim hnh nh ca doanh nghip trong mt ngi
nhn. Do , email marketing thng c thc hin di hnh thc gi th in t c s cho
php ca ngi nhn. Hnh thc ny c u th v thi gian tip cn khch hng, xy dng v
duy tr mi quan h khch hng thng xuyn vi chi ph thp. Nhc im duy nht l doanh
nghip phi c s cho php ca ngi nhn. V vy, thc hin vic tip th mt cch hiu
qu, doanh nghip thng s dng cc danh sch th tip nhn (opt-in list), cho php ngi
nhn la chn ng k vo hoc ra khi danh sch nhn email marketing.
4. Qung co trc tuyn
Qung co trc tuyn c coi l mt trong nhng hnh thc ph bin nht ca tip th trc
tuyn, bao gm qung co dng biu ng (banner) v qung co ti tr.
4.1. Qung co dng biu ng
t hiu qu cao trong hnh thc qung co dng biu ng hay banner, doanh nghip cn
xc nh r website t qung co v v tr banner ph hp nht. y l hai yu t ct li to nn
s thnh cng trong vic trin khai hnh thc tip th trc tuyn ny.
C bn loi banner ang c s dng rng ri l banner tnh, banner dng ng, banner dng
tng tc v banner dng rich media.
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Hp IV.2: Hot ng qung co trn website bo in t VnExpress.net
Xut hin trn mi trng Internet vo nhng ngy u thng 2/2001, n nay, Vnexpress to dng c
v th v c c lng c gi ln trong cc trang thng tin in t ca Vit Nam.
Theo Google Analytics, Vnexpress hin c gn 12,7 triu c gi thng xuyn, vi hn 20 triu lt truy cp
mi ngy. Trong , c gi trong nc chim 83%, khong 7% Hoa K, s cn li t cc nc khc.
Trong 2 nm lin tip (2008-2009), VnExpress c c gi tp ch Th gii vi tnh Vit Nam (PC Word
VN) - tp ch cng ngh hng u Vit Nam nh gi l Trang tin tc trc tuyn uy tn nht ca nm vi s
phiu ln n 48%.
Ngun thu chnh ca VnExpress l t hot ng qung co, trong ch yu l qung co Banner. Cc nh
marketer hu ht u thch t Banner trn VnExpress bi kh nng nhm chn i tng mc tiu. Tuy
nhin, mc gi t Banner trn VnExpress kh cao khin cc nh marketer phi cn nhc k lng. V d nh,
mun t mt Half Banner trn trang ch ca VnExpress, vi kch thc 394x90 pixels vi c ch l c nh
v chia s 3 th doanh nghip phi tr 180.000.000 ng/thng.
Ngun: www.redsailvietnam.com
4.2. Qung co Interstitial
Qung co Interstitial hay cn gi l qung co popup l cc qung co xut hin trn mn
hnh v lm gin on cng vic ca ngi s dng. Loi hnh qung co ny c u im l chc
chn ngi s dng s bit ti. Tuy nhin, hnh thc ny s khin nhiu khch hng khng hi
lng, bi v h phi nhp chut di chuyn hay ng ca s li khi mun quay tr li trang
c.
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Hp IV.3: Hnh nh v qung co Interstitial
4.3. Qung co bng cc lin kt vn bn (text link)
Qung co textlink thng xut hin trong bi cnh ph hp vi ni dung m ngi xem quan
tm, v vy n mang li hiu qu m khng tn nhiu din tch mn hnh. Cc qung co textlink
cn c a ra nh l kt qu c tm thy u tin ca cng c tm kim khi ngi dng tm
kim v mt vn no .
4.4. Qung co ti tr
Qung co ti tr cho php nh qung co thc hin mt chin dch thnh cng m khng cn
li cun nhiu ngi vo trang web ca mnh. Vi t cch l mt nh ti tr, nhn hiu ca nh
qung co s c gn vi mt c tnh c th nh mt phn ca a ch hoc c gii thiu
nh mt nhn hiu c yu thch nht ca mt trang hay mt a ch. Tuy nhin, xc nh r
mi quan h gia th trng mc tiu m qung co mun nhm n vi i tng khch hng
ca cc trang web v tp ch in t l nhn t quan trng quyt nh s thnh cng ca chin
dch qung co ti tr.
5. Mobile marketing (m-marketing)
Mobile marketing c th c hiu l vic s dng cc knh thng tin di ng lm phng tin
phc v cho cc hot ng marketing. Mobile marketing l loi hnh c cc nh tip th la
chn do n th hin c mt s u th khc bit m cc loi hnh khc khng c. Mobile
marketing c kh nng tng tc, i thoi hai chiu vi ngi tiu dng vi tc nhanh,
chnh xc. iu ny c ngha l khch hng c th gi phn hi cho nh tip th ngay khi nhn
c thng ip tip th. Cng c ny c th tch hp vi cc cng c truyn thng khc nh:
truyn hnh, bo, i pht thanh, t ri, p-phch, v.v... Hin nay m-marketing c s dng kh
ph bin cng cc gameshow trn ti vi.
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Cc ng dng c th a vo hot ng mobile marketing ngy cng pht trin v c thc
hin di nhiu hnh thc: SMS, PSMS, MMS, WAP.
Hp IV.4: Cc hnh thc mobile marketing
SMS - Tin nhn vn bn: y l hnh thc n gin v ph bin nht. Doanh nghip ch ng v ni dung
nhng b gii hn trong 160 k t. V th, xy dng ni dung chun xc l quan trng i vi hnh thc ny.
PSMS: y l mt hnh thc pht trin cao hn ca SMS, c mc ph cao hn tin nhn vn bn thng thng
v thng c s dng ku gi khch hng tham gia vo mt tr chi d on no , hoc bn cc
dch v nh nhc chung, hnh nn cho in thoi di ng.
MMS: Tin nhn a phng tin l loi tin nhn bao gm c vn bn, hnh nh v m thanh i cng tin nhn.
Hnh thc ny mi ch c s dng mt vi nm tr li y cho cc chng trnh tip th ca mt s hng
ln trn th gii do chi ph kh cao so vi mt bng cc hnh thc ca m-marketing.
WAP: Hiu mt cch n gin l nhng trang web trn in thoi di ng. Tng t nh nhng trang
web c xem trn Internet, bn c th a thng tin v cng ty hay cc sn phm dch v ca cng ty mnh
ln nhng trang wap ny, hoc ph bin hn l cc thng tin h tr khch hng.
6. Viral marketing
Viral marketing l loi hnh tip th thng c gi vi ci tn tip th lan truyn. N c nh
ngha da trn nguyn tc lan truyn thng tin, cng tng t nh cch thc virus lan truyn t
ngi ny sang ngi khc vi tc theo cp s nhn. Cc nh tip th s dng chin dch tip
th lan truyn vi mong mun lm bng n thng ip ca cng ty ti hng nghn, hng vn ln.
Viral marketing s dng tt c cc hnh thc ca truyn thng c thc hin trn mi trng
Internet nh cc on video, tr chi trc tuyn, sch in t, tin nhn vn bn, v.vnhng ph
bin hn c vn l s dng cc mng x hi, din n, blog, bn tin v th in t.
7. Knh truyn thng x hi (Social Media Marketing)
Social Media Marketing l thut ng ch mt cch thc truyn thng kiu mi, trn nn tng
cc dch v trc tuyn, vi mc ch tp trung cc thng tin c gi tr ca nhng ngi tham
gia, m cc nh tip th Vit Nam thng gi l truyn thng x hi hay truyn thng i chng.
Hiu mt cch r hn, truyn thng x hi l qu trnh tc ng n hnh vi ca con ngi trn
phm vi rng, s dng cc nguyn tc tip th vi mc ch mang li li ch x hi hn l li
nhun thng mi.
Truyn thng x hi c th hin di hnh thc l cc mng giao lu chia s thng tin c nhn
nh Facebook, Yahoo 360, Tam tay, YuMe, Webtretho, v.vhay cc mng chia s ti nguyn c
th nh hnh nh (ti cctrang www.fickr.com,www.anhso.net, v.v...), on phim (ti trang www.
youtube.com hay www.clip.vn), ti liu (truy cp cc trang www.scribb.com, www.tailieu.vn, v.v...).
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Hp IV.5: Mng x hi Facebook v Zingme ti Vit Nam
Mng chia s thng tin c nhn Facebook l mt
trong nhng mng x hi c a chung nht
ti Vit Nam hin nay. Theo thng k ca Google
Ad Planner, tnh n thi im thng 10/2010,
s lng ngi s dng Facebook t 2,9 triu
ngi, tng ln hn 1 triu ngi so vi thi
im cui nm 2009.
Vic Facebook c c v th th trng Vit
Nam l do s a dng v phong ph v cc ng
dng. Ngi s dng c th dng trang mng x
hi ny giao lu kt bn, nhn tin, chia s quan
nim v cuc sng, bc bch tm trng, cm xc,
thng tin, hnh nh, nhc, video, tham gia chi
game. Bn cnh , Facebook cn l ni mi
ngi tin hnh qung co v cc sn phm, dch
v nh l mt cng c kinh doanh.
Sau mt nm th nghim, mng x hi Zingme
chnh thc ra mt vo thng 8/2010. Ch mi
xut hin trong mt thi gian ngn, Zingme hin
ang l mng x hi ng thnh vin nht Vit
Nam vi 5,1 triu thnh vin v lt truy cp trung
bnh trn 450 triu/thng. Ngi s dng Zingme
ch yu l cc hc sinh, sinh vin (chim 75%
tng lng ngi dng).
ng dng thnh cng web thi gian thc (Real
- Time Web) c bit n l tnh nng ni tri
ca Zingme. Hng pht trin ca Zingme l tp
trung vo c ni dung (Content - Centric) v kh
nng lin kt (Relationship - Centric). y c
xem l mt hng i ng gip Zingme ngy
cng thu ht c nhiu thnh vin.
II. KHUNG PHP L CHO HOT NG TIP TH TRC TUYN TI VIT NAM
1. H thng vn bn php l v giao dch in t, cng ngh thng tin
H thng Lut Giao dch in t ti Vit Nam hin nay c hnh thnh da vo hai tr ct chnh
l Lut Giao dch in t nm 2005 v Lut Cng ngh thng tin nm 2006.
Da trn c s ca hai Lut ny, nhiu vn bn c ban hnh lm hon thin v nng cao hiu
qu cho h thng lut - chnh sch v giao dch in t v ng dng cng ngh thng tin, gp
phn hng dn thc thi v trin khai php lut lin quan n TMT trn mi phng din ca
i sng x hi. Cc vn bn ny tp trung hng dn Lut Giao dch in t trong cc lnh vc
thng mi, ti chnh v ngn hng v quy nh cc vn chung v mi trng v h tng
CNTT cho giao dch in t trong ton x hi nh vn ch k s, th rc, ng dng CNTT
trong c quan nh nc, dch v Internet v thng tin in t trn Internet.
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Tuy cha c vn bn no trc tip iu chnh lnh vc tip th trc tuyn nhng s ra i ca cc
vn bn ni trn thc y s pht trin mnh m ca Internet v cc hot ng lin quan n
mi trng Internet. Hin nay, hot ng mua bn trc tuyn tr nn quen thuc vi mt
b phn ngi tiu dng ti thnh ph ln, vic bn hng ha v dch v qua mng Internet
c trin khai trn nhiu lnh vc nh hng khng, du lch, khch sn, siu th bn hng tng
hp, v.v
2. Vn bn quy phm php lut lin quan ti tip th, qung co in t
Hin nay vn bn c gi tr cao nht trong h thng vn bn php lut v qung co l Php lnh
Qung co nm 2001. Php lnh ny c ban hnh nhm nng cao hiu lc qun l nh nc
v qung co, bo v quyn v li ch hp php ca ngi tiu dng, ca t chc, c nhn trong
hot ng qung co, gp phn thc y pht trin kinh t - x hi. Php lnh qung co to
ra hnh lang php l c bn nh hng cho lnh vc qung co.
Bo in t v mng thng tin my tnh c xem l mt trong nhng phng tin qung co
v c Php lnh Qung co iu chnh. Tuy nhin cc quy nh lin quan n cc loi hnh
qung co ny cn kh s lc v cha theo kp s pht trin nhanh chng ca hot ng
qung co trn thc t.
Mt s vn bn quan trng khc quy nh v lnh vc qung co l Ngh nh s 24/2003/
N-CP ngy 13 thng 3 nm 2003 quy nh chi tit thi hnh Php lnh Qung co v Thng t
s 43/2003/TT-BVHTT ngy 16 thng 7 nm 2003 hng dn thc hin Ngh nh s 24/2003/
N-CP. Tuy nhin cc quy nh c lin quan trong nhng vn bn ny cn nhiu im khng
ph hp v cha thc s to iu kin cho s pht trin ca loi hnh qung co in t.
Hin nay, cng vi s pht trin kinh t - x hi, hot ng qung co c nhng bc pht
trin mnh vi s gia tng v s lng doanh nghip kinh doanh dch v qung co, c s m
rng v hnh thc, quy m v cng ngh, vic u t kinh ph cho hot ng qung co cng
ngy cng tng. Tuy nhin, nh phn tch, n nay, cc vn bn lin quan hot ng qung
co c nhiu ni dung khng cn ph hp vi tnh hnh thc t v cn c s iu chnh kp thi.
3. Mt s vn bn quy phm php lut lin quan khc
3.1. Th rc
Ngy 13/08/2008, Ngh nh s 90/2008/N-CP ca Chnh ph v chng th rc c ban hnh
c th ha cc quy nh chng th rc trong Lut Cng ngh thng tin. Ngy 30/12/2008, B
Thng tin v Truyn thng c Thng t s 12/2008/TT-BTTTT hng dn mt s ni dung ca
Ngh nh 90/2008/N-CP. Tip , Thng t s 03/2009/TT-BTTTT ngy 3/2/2009 quy nh chi
tit v m s qun l v mu giy chng nhn m s qun l i vi nh cung cp dch v qung
co bng th in t v tin nhn.
Ngh nh v chng th rc thit lp mt hnh lang php l kh ton din cho hot ng ca
cc nh cung cp dch v qung co qua th in t v tin nhn. Vi vic khuyn khch ngi gi
qung co s dng dch v ca nhng nh cung cp c ng k, ng thi tp trung qun
l nhng nh cung cp dch v ny, Ngh nh hng ti vic thit lp mt th trng qung co
qua th in t v tin nhn trt t, hiu qu, va hn ch c ti a th rc va to iu kin
pht trin cho thng mi in t ti Vit Nam.
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Thc hin cc quy nh v qun l nh cung cp dch v qung co, n nay c 47 doanh
nghip c cp m s qun l cho cc dch v gi tin nhn qung co, gi th in t qung
co v gi tin nhn qua mng Internet. Bn cnh , mt s doanh nghip vi phm cc quy nh
v chng th rc cng c pht hin v x l kp thi. Tnh n thi im cui nm 2009
c 6 doanh nghip b x pht v khong 20 doanh nghip b nhc nh.
3.2. Bo v d liu c nhn
Vit Nam hin cha c vn bn quy phm php lut iu chnh cc hnh vi lin quan n bo v
d liu c nhn mt cch h thng. Tuy nhin, cc c quan qun l nh nc ngy cng nhn
thc r v quan tm hn n vn quan trng ny. iu ny c th hin trong cc vn bn
quy phm php lut, chnh sch c ng v Nh nc ban hnh thi gian gn y.
Ti Ch th s 27/CT-T ngy 16 thng 10 nm 2008 v lnh o thc hin cuc tng iu tra dn
s v nh nm 2009, Ban B th Trung ng ng yu cu ch bo mt thng tin theo quy
nh ca php lut, nht l bo mt thng tin c nhn.
Trn gc php lut dn s, B Lut dn s c Quc hi thng qua thng 6 nm 2005
a ra mt s nguyn tc v bo v thng tin c nhn ti iu 31 Quyn ca c nhn i vi
hnh nh v iu 38 Quyn b mt i t. Lut Giao dch in t nm 2005 dnh mt iu
(iu 46) quy nh chung v bo mt thng tin trong giao dch in t. Lut Cng ngh
thng tin c nhng quy nh r rng, c th hn v trch nhim i vi vic thu thp, x l,
s dng, lu tr thng tin c nhn ca ngi khc trn mi trng mng ti cc iu 21, iu
22. Tuy nhin, cc quy nh ny vn cha y v cha tp trung vo vn bo v quyn li
ngi tiu dng v khng quy nh r quyn ca ch th thng tin c nhn.
Ngy 10 thng 4 nm 2007, Chnh ph ban hnh Ngh nh s 63/2007/N-CP quy nh hnh
vi vi phm, hnh thc, mc x pht v thm quyn x pht vi phm hnh chnh trong ng dng
v pht trin cng ngh thng tin. Ngh nh ny a ra hnh thc pht, mc pht i vi mt
s hnh vi vi phm cc quy nh v thu thp, x l, s dng, lu tr, trao i, bo v thng tin c
nhn ca ngi khc trn mi trng mng.
Ngy 21 thng 7 nm 2008, B Cng Thng ban hnh Thng t s 09/2008/TT-BCT hng
dn Ngh nh Thng mi in t v cung cp thng tin v giao kt hp ng trn website
thng mi in t. Bn cnh cc quy nh iu chnh vic giao kt hp ng trn website
thng mi in t, Thng t 09/2008/TT-BCT cng a ra mt s quy nh chung v nhng
thng tin cn c cung cp nhm bo v li ch ti thiu cho khch hng, trong c cc yu
cu m ch s hu website thng mi in t phi tun th khi thu thp v s dng thng tin
c nhn ca khch hng.
Ngy 15 thng 11 nm 2010, B Thng tin v Truyn thng ban hnh Thng t s 25/2010/
TT-BTTTT quy nh v vic thu thp, s dng, chia s, m bo an ton v bo v thng tin c
nhn trn trang thng tin in t hoc cng thng tin in t ca c quan nh nc.
Lut Bo v quyn li ngi tiu dng c Quc hi thng qua ngy 17 thng 11 nm 2010
cng dnh mt iu (iu 6) quy nh v quyn ca ngi tiu dng c m bo an
ton, b mt thng tin c nhn; trch nhim ca t chc, c nhn kinh doanh hng ha, dch v
i vi vic thu thp, s dng, chuyn giao thng tin c nhn.
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III. THC TRNG TRIN KHAI V NG DNG TIP TH TRC TUYN
1. Nhu cu v dch v tip th trc tuyn
Theo mt nghin cu v xu hng s dng Internet ti th trng Vit Nam do Tp on Yahoo!
cng b ngy 20 thng 05 nm 2010, xu hng c bo in t ang dn tr nn ph bin i
vi ngi dn Vit Nam. S ngi s dng Internet c tin tc trc tuyn tng t 89%
trong nm 2008 ln 97% trong nm 2009. c tin tc trc tuyn hin l hot ng ph bin nht
tt c cc nhm tui v gii tnh.
Di y l mt s kt qu quan trng khc trong cuc nghin cu:
- Xu hng truy cp Internet ti gia nh tng t 66% nm 2008 ln 71% nm 2009
tr thnh hnh thc truy cp Internet ph bin nht;
- T l truy cp t Internet cafe gim t 53% nm 2008 xung cn 42% nm 2009;
- Vi vic bng n cng ngh 3G ti th trng VN trong thi gian gn y, s lng ngi
truy cp Internet bng in thoi tng t bin. C th ch trong vng my thng u
nm 2010, s lng ngi s dng 3G tng gp ba ln so vi cui nm 2009;
- S lng ngi mua hng qua mng cng tng t 4% nm 2008 ln 11% nm 2009;
- Cc mng x hi tip tc pht trin mnh ti Vit Nam. Trong , hot ng chia s ni
dung v tham gia cc din n trc tuyn hin ang l hnh thc hot ng ph bin.
Mt cuc kho st khc do Yahoo! v Cng ty nghin cu truyn thng TNS tin hnh vi 1.200
ngi tui trn 15 cho thy c n 30% ngi s dng Internet vo cc trang web xem banner
qung co. Qung co trc tuyn ca cc sn phm nh in thoi di ng, my tnh, my in, xe
my thu ht nhiu lt truy cp ca ngi s dng.
Bng IV.1: T l cc loi qung co trn Internet c ngi dng vo xem
Loi qung co Nam N Trung bnh
in thoi di ng 29,1% 23,3% 26,5%
My tnh/my in 22,3% 8,6% 16,2%
Xe my 16,4% 8,7% 13,0%
VCD/DVD Movies 13,0% 12,2% 12,7%
Giy dp 8,4% 16,6% 12,0%
Xe hi 13,5% 4,3% 9,4%
Sc khe 4,9% 12,0% 8,1%
Chm sc tc 2,2% 15,2% 8,0%
Chm sc da 2,6% 14,6% 7,9%
Du thm/nc hoa 4,2% 9,9% 6,7%
Ngn hng trc tuyn 6,4% 4,3% 5,5%
th thao 6,6% 2,9% 5,0%
Ngun: Cng ty nghin cu truyn thng TNS
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Trong cc nm va qua, Internet Vit Nam c s pht trin rt nhanh chng. S lng ngi
s dng Internet t trn 26,7 triu ngi vo thng 12 nm 2010, chim 31,1% dn s v tng
9,2 ln so vi cng k nm 2005. S lng ngi s dng Internet khng ngng gia tng v cc
xu hng s dng Internet ti Vit Nam cho thy tip th qua Internet s tr thnh mt trong
nhng xu hng chin lc trong vic qung b thng hiu, sn phm cc doanh nghip
cnh tranh vi i th, duy tr, m rng, pht trin th trng.
Trong thi gian gn y, nhiu doanh nghip cng trin khai cc hot ng tip th trc tuyn
kh thnh cng nh chng trnh qung co trc tuyn Dutch Lady - Ngy ca m, Tm em
ni u ca Close up, Happiness Factory ca Coca-Cola, v.v. Nhng thnh cng ny c
tc dng khuyn khch doanh nghip vn dng nhiu hn phng thc tip th, qung co trc
tuyn trong k hoch kinh doanh sp ti ca mnh.
Bn cnh , s pht trin ca h tng cng ngh v thng mi in t, s hon thin ca h
thng thanh ton v s gia tng ca hot ng mua bn trn mng s to nn tng thc y s
pht trin ca qung co trc tuyn. Do , trong thi gian ti, nhu cu qung co trc tuyn
ca doanh nghip Vit Nam s ngy cng tng. p ng tt nhu cu ny, doanh nghip cung
cp dch v qung co trc tuyn cn nng cao cht lng, gii thiu cc cng ngh mi, u t
cho cng c o hiu qu qung co khch hng c th theo di hiu qu khai thc dch v
thng qua cc bo co chnh xc v khch quan.
2. Thc trng cung cp dch v
Phn I ca chng cp ti by gii php c bn ca tip th trc tuyn. Tuy nhin, ti th
trng Vit Nam trong thi gian va qua, ch c mt s gii php c trin khai mt cch ph
bin v c th chia thnh cc nhm bao gm: Nhm 1 - website, SEO, qung co qua th in
t (email marketing), tin nhn qung co qua in thoi di ng (SMS); nhm 2 - mng x hi; v
nhm 3 - qung co trc tuyn.
2.1. Website, SEO, email marketing, SMS
Ch cn g cm t thit k website ti a ch tm kim Google s c c 27.700.000 kt qu
m ti danh sch cc cng ty cung cp dch v xy dng website vi nhiu tnh nng c
ng ti c th, chi tit. Thit k website cho doanh nghip tr thnh mt ngnh kinh doanh
kh si ng v thu ht nhiu i tng doanh nghip tham gia cung cp dch v. iu ny
cho thy cc doanh nghip nhn thc r hiu qu ca vic qung b hnh nh, sn phm qua
website.
Cng vi s ra i ca phin bn Google ting Vit vo nm 2003 v dch v Yahoo search phin
bn ting Vit nm 2005, cc doanh nghip cng ngh thng tin v thng mi in t
nghin cu nghim tc trin khai thm tnh nng SEO ti website cho doanh nghip nhm
tng kh nng tm kim, kt ni gia doanh nghip v khch hng.
Ngh nh s 90/2008/N-CP v chng th rc c ban hnh to hnh lang php l thun
li cho vic qung co qua th in t v tin nhn in thoi di ng. Vic nhn c email v
tin nhn qung co tr nn kh ph bin.
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2.2. Qung co trn mng x hi
Vi cc u im ca qung co trc tuyn nh khng b gii hn v khng gian v thi gian, chi
ph hp l, d xc nh phn khc khch hng mc tiu,cng thm cc u im c bit ca
mng x hi v tnh tng tc cao, hiu ng lan truyn theo cp s nhn, qung co trn mng
x hi ang ngy cng thu ht s quan tm ca doanh nghip.
Qung co trn mng x hi l vic tin hnh mt phn hoc ton b quy trnh tuyn truyn,
gii thiu thng tin v sn phm, dch v, doanh nghip hay tng ca doanh nghip (hoc
c nhn kinh doanh) ti ngi tiu dng thng qua mi trng mng x hi. Hin nay, c hai
hnh thc qung co chnh trn cc mng x hi ti Vit Nam l qung co hin th v qung
co tng tc.
Hnh IV.2: Cc mng x hi c a chung nht Vit Nam thi k hu Yahoo!360

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0 10 20 30 40 50 60 70 80 90 100
Twitter
Youbanbe
Opera
CyWord
MySpace
Hi5
Facebook
Yahoo! 360 Plus
Bi t n S d ng S d ng nhi u nh t S d ng nhi u nh t n m t i
Ngun: FTA Viettrack 09/2009
C th ni, qung co trn mng x hi l mt hnh thc mi m v cn chim th phn nh ti
th trng Vit Nam. Tuy nhin, nhng u im ca qung co trn mng x hi cng nhng
thnh cng ca nhiu doanh nghip khi th nghim hnh thc qung co ny khin cho
qung co trn mng x hi tr thnh mt hin tng c ch . Khi cc mng x hi tr
nn ph bin, xu hng qung co trn mng x hi ti Vit Nam s cn pht trin mnh m
hn na, i hi s nghin cu v u t nghim tc ca doanh nghip ti u ha chin lc
qung co ca mnh. Qung co trn mng x hi s gp phn thc y s pht trin ca qung
co trc tuyn ti Vit Nam trong tng lai.
2.3. Qung co trn bo in t
Th gii v ang chng kin s pht trin nhanh chng v mnh m ca bo in t ni ring
v cc phng tin truyn thng trc tuyn ni chung so vi cc phng tin bo ch truyn
thng khc nh bo in, pht thanh, truyn hnh. Bo in t c s tng hp ca cng ngh a
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phng tin, ngha l khng ch vn bn, hnh nh m c m thanh, hnh nh ng v cc tnh
nng tng tc khc. ng thi, nh tch hp cng c tm kim thng tin khoa hc v hiu qu,
ngi c d dng tm kim thng tin. Vi nhng u th ny, bo in t ang tr thnh knh
truyn thng c nhiu ngi la chn.
Theo s liu ca B Thng tin v Truyn thng, tnh n thi im ny c nc c 32 bo in
t c cp php. T bo in t u tin m ng cho mt loi hnh bo ch mi hnh thnh
Vit Nam l tp ch Qu hng (tp ch ca y ban v ngi Vit Nam nc ngoi). Ngay sau
, hng lot cc c quan bo ch tin hnh th nghim v ln lt xut bn n phm ca
mnh trn Internet nh Bo Nhn dn, i ting ni Vit Nam, i truyn hnh Vit Nam. n
nay, hu ht cc t bo ln nh Tin Phong, Lao ng, Thanh nin, Tui tr, Thng tn x Vit
Nam u c phin bn in t. Nhng t bo mng in t c lp ca Vit Nam cng
ln lt xut hin. u tin l t Tin nhanh Vit Nam (vnexpress.net) ra mt c gi, tip n l
VietNamNet v VnMedia.
Vi s pht trin nhanh chng ca loi hnh bo in t v s lng ngi truy cp Internet
c tin tc ngy cng ln, qung co trc tuyn trn cc bo in t Vit Nam trong thi gian
qua cng c bc pht trin tch cc. Tuy nhin, phn ln th phn qung co trc tuyn Vit
Nam u thuc v mt vi t bo in t c ng ngi truy cp nh VnExpress, VietnamNet,
Dantri. Vi cc bo in c trang tin in t th qung co trn bo in t vn cn hn ch.
Ti Vit Nam, hnh thc qung co ph bin trn bo in t l t banner, logo, hoc pop-up.
Cc dng qung co nh qua t kha, qung co theo ng cnh, theo hnh vi... cn l nhng
khi nim mi m. Hin nay cng cha c mt chun no i vi cc mu thit k cho qung
co trc tuyn (kch thc, v tr, v.v...). iu ny khin doanh nghip mt thm nhiu thi gian v
chi ph khi tin hnh qung co ti cc website khc nhau. in hnh nh vnexpress.net, dantri.
com, nu tnh s b th ch ring trang ch mi ngy c hn 20 banner c t di mi
hnh thc. Cc cch thc qung co li ko ngi xem click vo cc banner cng ngy mt
a dng hn.
Tuy nhin, tng t hnh thc s dng banner qung co trn mng x hi, hin nay trn cc
trang bo xut hin qu nhiu banner gy tc dng phn cm i vi c gi. Vic sp t cc
banner nhiu mu sc cnh nhau ph hng s hi ha v mang li cm gic ri mt cho ngi
xem.
Qung co trc tuyn c nhiu u im so vi qung co thng thng nh: r, c kh nng
thng k phn tch thng tin, d trin khai, v.v Tuy nhin qung co trc tuyn ti Vit Nam
cha pht huy c th mnh vn c do mt s nguyn nhn:
- Cc t bo in t t a ra cc chun v kch c qung co (banner) v nh dng
(format). Cc n v i qung co thng gp kh khn v tn km trong vic phi thit
k nhiu banner v nhiu nh dng nu mun qung co trn nhiu knh. Thi gian
trin khai do cng b ko di;
- Khng c thng tin chnh xc dn n nhng u t khng hiu qu;
- Nhiu kch c banner v nh dng cn dn n nhng kh khn trong vic thu thp
thng k v phn tch hiu qu qung co;
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- Cc thng tin gip nng cao nhn thc v qung co trc tuyn phn ln do cc n v
i cho qung co l cc t bo in t a ra, do km tnh thuyt phc i vi doanh
nghip v hiu qu tuyn truyn khng cao.
Nhng nguyn nhn ny khng ch nh hng n cc t bo in t v ngun thu, m cn
nh hng n chnh cc doanh nghip i qung co v khng tn dng knh tip th hiu qu
gip pht trin doanh nghip. n lc lnh vc ny cn n mt n v trung gian o kim
kt qu truy cp v hiu qu thng tin trn tng trang qung co trc tuyn mt cch chnh xc
v kp thi h tr thng tin cho bn c v gip cc doanh nghip d dng ra quyt nh khi
t qung co.
3. Thc trng ng dng dch v
Theo nghin cu gn y ca Yahoo v Nielsen, chi tiu cho qung co trc tuyn khu vc
ng Nam s t 200 triu USD vo nm 2010 v t tc tng trng nhanh nht trong
nm ti. Cuc kho st c thc hin ti nm quc gia bao gm Singapore, Malaysia, Indonesia,
Thi Lan v Vit Nam nhm a ra d bo v ch tiu cho qung co hin th v tm kim (SEO)
trong hai nm ti (Theo Marketing Interactive 2/2009).
Theo nghin cu ni trn, doanh s qung co trn Internet ti Vit Nam trong giai on
2006-2010 c tc tng trng bnh qun hng nm t khong 24,2%. Doanh s qung co
trn Internet nm 2010 c t 52,4 triu USD, tng 121% so vi nm 2006. Qung co trc tuyn
l hnh thc c cc doanh nghip a chung hn vi khong 71,5% doanh thu, qung co
bng cng c tm kim chim 28,5%. Cc xu hng trn c d bo s tip tc trong nm 2011,
tuy nhin tc tng trng c th gim do tnh hnh kinh t kh khn.
Hnh IV.3: Doanh s qung co trn Internet ti Vit Nam 2006 - 2011
Ngun: Marketing Interactive 2/2009
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Ngoi cc knh qung co chnh trn Internet nh trn, doanh nghip cng t ra kh nhy bn
vi vic ng dng cc knh truyn thng mi tin hnh tip th. Pepsi l mt doanh nghip
in hnh ng dng cng ngh microsite trong chin dch qung b sn phm mi ca mnh.
Hp IV.6: Chin dch qung co Pepsi T linh Tt K Su
Theo mt nghin cu ca TNS, nm 2007, doanh s bn hng ca cc mt hng nc ngt tng trng 328%
trong dp Tt m lch so vi thi gian trc . Thm vo , tip th vn ha- xu hng tip th kt hp vi
cc yu t vn ha truyn thng ang ngy cng tr nn ph bin Vit Nam. Tt c nhng iu l l do
nhn hng Pepsi tung ra chin dch marketing Khm ph Tt cc c o vi Pepsi T linh, trong trung tm
l cc hot ng marketing trc tuyn.
Thc hin chin dch
thc hin chng trnh ny, nhn hng bt u bng vic khi to mt microsite l mt trang ph ca trang
pepsiworld.com.vn. Sau , cc hot ng qung b cho chin dch u c ng link dn n microsite bao
gm: t banner v rich media banner. Cc knh truyn thng c la chn qung b tp trung ch yu
l cc trang bo in t, cc trang web m nhc, cc mang x hi dnh cho gii tr, bao gm knh14.vn, mp3.
zing.vn, anhso.net, ngoisao.net, yeal1.com.vn, vnexpress.net
nh gi kt qu
Chin dch qung b thnh cng rc r th hin vic thu ht c hn 120.000 lt ngi gh thm
microsite, trong hn 82% l khch mi. Sau mt thng khi ng chin dch, s lt xem cc banner rich
media l hn 22 triu lt vi khong bn triu ngi xem, tng ng vi s tn sut l 6 ln xem/ngi s
dng. T l s ngi xem mu qung co rich media nhn vo ng link n microsite (CTR) cao hn so vi t
l ny cc mu banner thng thng.
Kt qu hot ng ca microsite trong thi gian din ra chin dch
- Tng s phin truy cp: 154.719
- Lt truy cp: 506.400
- S trang xem trong mt phin truy cp: 3,27
- T l ngi dng ch truy cp vo trang u tin: 67,81%
- Thi gian lu li trung bnh: 251
- T l ngi mi gh thm: 82,28%
Nhng con s trn y cho thy chin dch marketing trc tuyn ca Pepsi trong dp Tt K Su thnh cng
rc r. Song ng sau thnh cng ny khng th khng nhc n cc hot ng marketing truyn thng rm
r m nhn hng tin hnh. iu cho thy, vic tch hp cc cng c truyn thng v hin i l mt tt yu
i vi cc nhn hng mun to ra s cng hng mnh m trn con ng chinh phc khch hng mc tiu.
Ngun: Tp ch Marketing Vit Nam, s 4-2009, trang 37
Cc doanh nghip, c nhn cng quan tm v y mnh vic qung b thng hiu thng qua
mng x hi. Qung co hin th (c bit l hin th banner) l hnh thc qung co c s
dng rng ri nht trn cc mng x hi Vit Nam hin nay. y l hnh thc qung co n
gin, tit kim thi gian qun l v mang li hiu qu cao nh kh nng hin th thng ip
qung co kh tt. in hnh, Samsung thc hin cc chin dch qung co nhm vo i
tng l nhng ngi tr s dng mng x hi Facebook. Thng hiu ny lin tc xut hin
trn Facebook cho mi chin dch qung co sn phm mi cng nhiu hnh thc khuyn mi
hp dn.
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Din n l ni chng kin m hnh qung co tng tc u tin Vit Nam, vi mt s din
n ni bt nh www.muare.vn, www.5giay.vn, webtretho.com, enbac.com, v.v Doanh nghip
hoc c nhn c th lp ch (topic) bn hng hoc qung co dch v ca mnh v trc
tip trao i, giao lu vi khch hng trn topic. Vic lp cc topic qung co hay gii thiu
sn phm hon ton min ph, nhng cc topic ny s b y li xung cc trang sau mi khi c
cc ch mi c lp ra hoc khi cc ch c c nhng bi vit mi. T ny sinh nhu
cu s hu cc topic dnh. l topic lun nm c nh khu vc ring u trang 1 ca cc
chuyn mc nn hiu qu qung co cng ln hn rt nhiu. Hin nay, nhu cu lu thng tin
qung co s dng topic dnh ti cc din n ang rt cao, nht l cc din n ln c s lng
truy cp cao.
Muare.vn l mt trong nhng website c hot ng u gi topic dnh nhn nhp nht v s
lng thnh vin cng nh khch truy cp lun ln n con s hng nghn. Bt u t thng
8/2008, khi nhu cu s hu topic dnh tng cao, ban qun tr website muare.vn quyt nh t
chc u gi cng khai cc topic dnh trn din n ny. Hot ng u gi ny din ra hai thng
mt ln, mi ln ko di 24h, t 12h tra hm trc n 12h tra hm sau, vi th tc tham
gia u gi tng i n gin.
Mt s din n nh 5giay.vn, webtretho.com, v.v khng p dng hnh thc u gi nh
muare.vn m c mc gi c nh cho topic dnh c gn c nh v tr u tin ca mi
chuyn trang vi mc gi a dng ty theo tng chuyn mc. Cc din n ny cng ang thu
ht mt lng khch hng ln c nhu cu qung b thng hiu.
Tip th trc tuyn ang pht trin mt cch nhanh chng v a dng v c hnh thc cng
nh phng php ng dng v trin khai. Cng vi s tin b ngy cng nhanh ca cng ngh
thng tin v thng mi in t, cc hnh thc tip th trc tuyn s tr thnh xu hng tt yu
trong tng lai vi cc doanh nghip mun gy dng thng hiu, qung b hng ha v dch
v. Tuy nhin, t c hiu qu cao nht doanh nghip cn phi hp cht ch gia tip th
truyn thng v tip th trc tuyn nhm khai thc c th mnh ring ca tng hnh thc.
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123
KHUYN NGH
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n ht nm 2010, sau 5 nm thc hin K hoch tng th pht trin thng mi in t giai
on 2006-2010, thng mi in t Vit Nam khng nh c v tr v vai tr khng th
thiu ca mnh trong hot ng ca cc doanh nghip, gp phn nng cao sc cnh tranh ca
doanh nghip v ca t nc trong bi cnh hi nhp kinh t ngy cng su rng.
pht huy nhng thnh qu t c ca K hoch tng th pht trin thng mi in t
giai on 2006-2010, tip tc c nhng gii php ph hp thc y thng mi in t trong
thi gian ti, ngy 12 thng 7 nm 2010 Th tng Chnh ph ban hnh Quyt nh s 1073/
Q-TTg ph duyt K hoch tng th pht trin thng mi in t giai on 2011-2015.
K hoch tng th pht trin thng mi in t giai on 5 nm ln th hai tp trung vo vic
trin khai mt s nhm gii php c th t c mc tiu tng qut: a TMT tr thnh
hot ng ph bin v t mc tin tin trong khu vc ASEAN, gp phn nng cao nng lc
cnh tranh ca doanh nghip v nng lc cnh tranh quc gia, thc y qu trnh cng nghip
ha, hin i ha t nc.
t c mc tiu ni trn, cc c quan qun l nh nc cn trin khai thc hin tt nhng
gii php ra ti K hoch tng th. Bn cnh , doanh nghip, cc t chc x hi ngh
nghip v c bit l ngi tiu dng cng cn ch ng, tch cc tham gia cc ng dng
thng mi in t. Bo co Thng mi in t Vit Nam 2010 xin xut mt s bin php
cn tp trung thc hin trong thi gian ti, c th nh sau:
I. I VI CC C QUAN QUN L NH NC
1. Nhanh chng trin khai vic xy dng v ph duyt k hoch pht trin TMT ca
B ngnh, a phng
Ti iu 2 ca Quyt nh s 1073/Q-TTg ngy 12/7/2010, Th tng Chnh ph giao B
Cng Thng ch tr, phi hp cc B, c quan ngang B, c quan thuc Chnh ph, y ban
nhn dn tnh, thnh ph trc thuc Trung ng t chc trin khai thc hin Quyt nh; cc B,
c quan ngang B, c quan thuc Chnh ph, y ban nhn dn tnh, thnh ph trc thuc Trung
ng xy dng v t chc thm nh, ph duyt, b tr ngn sch theo phn cp hin hnh
trin khai k hoch pht trin thng mi in t ca B, c quan, a phng mnh giai on
2011-2015.
trin khai c hiu qu, ng b trn c nc K hoch tng th pht trin TMT giai on
2011-2015, trn c s chc nng, nhim v v quyn hn c giao, cc B, c quan ngang B,
c quan thuc Chnh ph, y ban nhn dn tnh, thnh ph trc thuc Trung ng cn nhanh
chng xy dng, ph duyt v t chc trin khai k hoch pht trin thng mi in t ca B,
c quan, a phng mnh giai on 2011-2015.
2. Tip tc y mnh tuyn truyn, ph bin v TMT
Trong giai on 5 nm 2006-2010, hot ng tuyn truyn, ph bin v thng mi in t
c cc c quan qun l nh nc, c quan thng tin i chng t chc trin khai mnh m.
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Tuy vy, n nay nhn thc v thng mi in t ca ngi dn vn cn thp v giao dch
thng mi in t vn cn l mt hnh thc mi m i vi phn ln ngi tiu dng.
Do , trong thi gian ti, c bit l trong cc nm u trin khai K hoch tng th giai on
2011-2015, cn c s phi hp cht ch gia cc c quan lin quan v cc doanh nghip trong
vic y mnh hot ng tuyn truyn ph bin v thng mi in t. Ni dung tuyn truyn
ph bin cn i su vo li ch ca vic tham gia giao dch thng mi in t nh: nhanh
chng, an ton, tit kim, v.v
3. H tr doanh nghip ng dng cc m hnh thng mi in t ph hp
Kt qu iu tra ca B Cng Thng cho thy, n ht nm 2010 hu ht cc doanh nghip
trong c nc trin khai ng dng thng mi in t cc mc khc nhau. Tuy nhin,
s lng doanh nghip ng dng su thng mi in t, c bit doanh nghip nh v va,
doanh nghip vng su, vng xa cn thp.
Do , c quan qun l chuyn ngnh v thng mi in t cn nghin cu, phi hp vi cc
c quan hu quan xy dng v trin khai cc chng trnh, n h tr doanh nghip ng dng
m hnh thng mi in t ph hp cho tng loi hnh v quy m doanh nghip.
Ngoi ra, h tr doanh nghip trong vic tm kim, n nh, m rng khch hng, th trng
cho sn phm ca mnh, cc c quan hu quan nh B Cng Thng, B Nng nghip v Pht
trin nng thn, cc hip hi ngnh hng, cn tip tc y mnh hot ng cung cp thng
tin th trng trn Internet.
Vic s dng dch v cng trc tuyn cng gp phn gip doanh nghip gim chi ph, nng cao
hiu qu kinh doanh, v.v Trong giai on 2006-2010, cc c quan qun l nh nc Trung
ng v a phng trin khai cung cp trc tuyn nhiu dch v cng lin quan ti sn xut
kinh doanh, mang li hiu qu thit thc. Trong giai on 2011-2015 cn y mnh hn na cc
hot ng ny, coi y l mt gii php nng cao nng lc cnh tranh ca doanh nghip v
nn kinh t.
4. Tip tc hon thin h thng php lut lin quan n TMT
n ht nm 2010, khung php l c bn v thng mi in t hnh thnh, to iu kin
cho thng mi in t pht trin. Tng c nh gi l mt trong cc tr ngi ln nht trong
giai on 2005-2007, n nm 2010 vn mi trng php l c doanh nghip nh gi
l tr ngi thp nht i vi vic ng dng thng mi in t.
Tuy nhin, to mi trng thc s thun li cho s pht trin ca thng mi in t, trong
thi gian ti cn tip tc hon thin, b sung cc vn bn nhm m bo ton b h thng php
lut c nh hng theo chun mc chung l h tr cho giao dch thng mi in t, ph
hp vi thng l quc t v cc cam kt hi nhp ca Vit Nam. Trong cn tp trung vo hon
thin cc loi vn bn quy phm php lut quy nh chi tit gi tr php l ca chng t in t,
ngnh ngh kinh doanh thng mi in t, u i thu cho giao dch thng mi in t, bo
v ngi tiu dng, gii quyt tranh chp v x l vi phm trong thng mi in t.
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II. I VI DOANH NGHIP
1. Tng cng ng dng thng mi in t nng cao hiu qu kinh doanh
Kt qu iu tra, kho st ca B Cng Thng trong cc nm va qua cho thy hiu qu ng
dng thng mi in t i vi doanh nghip l rt r rng v thng mi in t tr thnh
mt nhn t khng th thiu trong hot ng sn xut kinh doanh ca doanh nghip. Tuy nhin,
phn ln doanh nghip mi trin khai cc ng dng mc c bn nh trao i th in t,
qung b doanh nghip v sn phm qua website, tm kim thng tin trn mng, v.v T l cc
doanh nghip ng dng su thng mi in t vn cn mc khim tn.
thng mi in t thc s tr thnh cng c gip hot ng kinh doanh c s chuyn bin
v cht, trong thi gian ti cc doanh nghip cn ch trng khai thc nhng tin ch chuyn bit
ca thng mi in t mt cch ph hp trong tng khu ca quy trnh sn xut kinh doanh.
i vi hot ng xc tin thng mi, doanh nghip c th s dng cc hnh thc qung b,
tip th thng qua nhng knh thng mi in t khc nhau nh qung co trc tuyn trn cc
bo in t, ti u ha s hin din trn cc website tm kim ni ting, tham gia sn giao dch
thng mi in t c uy tn hoc t xy dng website ring, v.v
Trong qun tr hot ng, doanh nghip cn y mnh u t ng dng thng mi in t
ti u ha quy trnh sn xut kinh doanh, c bit l cn u t cho cc phn mm chuyn dng
nh qun l quan h khch hng, qun tr chui cung ng, qun tr ti nguyn doanh nghip,
v.v
Ngoi ra, doanh nghip cn tch cc tm hiu v tham gia s dng cc dch v cng trc tuyn
do cc c quan qun l nh nc cung cp gim bt chi ph kinh doanh.
2. Nng cao nhn thc v vn an ton thng tin trong TMT
Vi s pht trin mnh m ca ng dng CNTT v TMT trong hot ng sn xut kinh doanh,
cc v vic lin quan n s dng cng ngh cao nh cp, la o ly thng tin c gi tr
hoc ti sn ca doanh nghip v ngi tiu dng xy ra ngy cng nhiu. Cc doanh nghip
tham gia cuc kho st ca B Cng Thng nm 2010 nh gi vn an ton thng tin
mng l tr ngi ln th hai i vi s pht trin ca thng mi in t ti Vit Nam. Tuy nhin,
cng theo kho st ca B Cng Thng, vic bo m an ton an ninh thng tin cha c cc
doanh nghip ch trng.
Trong thi gian ti cc doanh nghip cn quan tm hn na ti vic u t bo m an ton an
ninh cho cc ng dng thng mi in t v cho h thng thng tin ca doanh nghip mnh.
Trong cn c bit lu ti vic xy dng v thc thi cc quy ch lin quan ti vic s dng
h thng thng tin ca c quan, u t mua sm thit b v phn mm bo mt ph hp, hng
dn ngi s dng thit b CNTT tun th cc quy tc an ton an ninh thng tin.
III. I VI NGI TIU DNG
Sau 5 nm trin khai K hoch tng th pht trin thng mi in t, cng vi s pht trin
mnh m ca Internet, nhiu doanh nghip hot ng trong cc lnh vc khc nhau nh vn
ti, du lch, bn l, trin khai phng thc bn hng trc tuyn. Thanh ton trc tuyn
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cng tng bc pht trin, to thun li cho hot ng mua bn trn mng. Gi y, thng qua
Internet ngi tiu dng c th mua nhiu loi hng ha v dch v a dng, va tit kim thi
gian, chi ph i li m vn la chn c sn phm cn mua vi gi c ph hp.
Tuy nhin, hin nay vic mua sm trc tuyn mi tp trung vo mt b phn ngi tiu dng ti
cc th ln. hot ng mua bn trc tuyn pht trin mnh trong thi gian ti, ngi tiu
dng cn mnh dn thc hin vic mua sm trn mng ng thi ph bin, vn ng ngi
thn, bn b thc hin hnh thc mua bn ny.
Trong giao dch mua bn trc tuyn, ti u ha li ch mang li ngi tiu dng cng cn
trang b cho mnh nhng kin thc c bn nh s am hiu v cc quy nh lin quan ti bo v
quyn li ngi tiu dng, k nng tm kim v so snh trn mng, k nng nh gi website v
tin cy ca thng tin, v.v Khuyn ngh chung l ch nn mua hng ti website ca doanh
nghip c uy tn, thc hin thanh ton trc tuyn bng nhng phng thc c tnh nng bo
mt cao, thn trng khi cung cp cc thng tin c nhn trnh b la o lm mt thng tin.
128
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PH LC
140
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141
I. CC CHNH SCH V PHT TRIN THNG MI IN T V CNG NGH THNG TIN
Ngy ban
hnh
Tn vn bn
Cc n, k hoch tng th trong lnh vc ng dng thng mi in t
29/07/2005 Quyt nh s 191/2005/Q-TTg ca Th tng CP ph duyt n h tr doanh nghip ng
dng CNTT phc v hi nhp v pht trin giai on 2005-2010
15/09/2005 Quyt nh s 222/2005/Q-TTg ca Th tng CP ph duyt K hoch tng th pht trin
thng mi in t giai on 2006-2010
24/05/2006 Quyt nh s 112/2006/Q-TTg ca Th tng CP v vic ph duyt n pht trin ngnh
Ngn hng Vit Nam n nm 2010 v nh hng n nm 2020
06/12/2006 Ch th s 14/2006/CT-BTM ca B TM v vic trin khai k hoch tng th pht trin thng
mi in t giai on 2006-2010
29/12/2006 Quyt nh s 40/2006/Q-BTM ca B Thng mi v vic ban hnh K hoch tng th ng
dng v pht trin CNTT ngnh thng mi n nm 2010
29/12/2006 Quyt nh s 291/2006/Q-TTg ca Th tng CP ph duyt n thanh ton khng dng
tin mt giai on 2006-2010 v nh hng n nm 2020 ti Vit Nam
12/07/2010 Quyt nh 1073/Q-TTg ca Th tng CP ph duyt K hoch tng th pht trin thng
mi in t giai on 2011 - 2015
Cc chin lc, quy hoch, k hoch tng th trong lnh vc CNTT v Truyn thng
09/09/2005 Quyt nh s 219/2005/Q-TTg ca Th tng CP ph duyt Chin lc pht trin thng tin
n nm 2010
06/10/2005 Quyt nh s 246/2005/Q-TTg ca Th tng CP ph duyt Chin lc pht trin CNTT v
truyn thng Vit Nam n 2010 v nh hng n nm 2020
07/02/2006 Quyt nh s 32/2006/Q-TTg ca Th tng CP ph duyt Quy hoch pht trin Vin thng
v Internet Vit Nam n nm 2010
12/04/2007 Quyt nh s 51/2007/Q-TTg ca Th tng CP v vic ph duyt Chng trnh pht trin
cng nghip phn mm Vit Nam n nm 2010
23/04/2007 Quyt nh s 55/2007/Q-TTg ca Th tng CP ph duyt danh mc cc ngnh cng
nghip u tin, ngnh cng nghip mi nhn giai on 2007-2010, tm nhn n nm 2020 v
mt s chnh sch khuyn khch pht trin
03/05/2007 Quyt nh s 56/2007/Q-TTg ca Th tng CP ph duyt chng trnh pht trin Cng
nghip ni dung s Vit Nam n nm 2010
28/05/2007 Quyt nh s 75/2007/Q-TTg ca Th tng CP ph duyt K hoch tng th pht trin cng
nghip in t Vit Nam n nm 2010 v tm nhn n nm 2020
PH LC 1
CC VN BN LIN QUAN TI THNG MI IN T
V CNG NGH THNG TIN GIAI ON 2006-2010
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07/07/2007 Ch th s 07/CT-BBCVT ca B Bu chnh Vin thng v nh hng Chin lc pht trin CNTT
v Truyn thng Vit Nam giai on 2011 - 2020 (gi tt l Chin lc Ct cnh)
26/10/2007 Quyt nh s 05/2007/Q-BTTTT ca B Thng tin v Truyn thng ph duyt Quy hoch
pht trin ngun nhn lc CNTT Vit Nam n nm 2020
24/03/2008 Quyt nh s 43/2008/Q-TTg ca Th tng CP ph duyt K hoch ng dng CNTT trong
hot ng ca cc c quan nh nc nm 2008
31/03/2009 Quyt nh 48/2009/Q-TTg ca Th tng CP ph duyt K hoch ng dng CNTT trong hot
ng ca c quan nh nc giai on 2009 - 2010
01/06/2009 Quyt nh 698/Q-TTg ca Th tng CP v vic ph duyt k hoch tng th pht trin
ngun nhn lc CNTT n nm 2015 v nh hng n nm 2020
13/01/2010 Quyt nh 63/Q-TTg ca Th tng CP ph duyt Quy hoch pht trin an ton thng tin s
quc gia n nm 2020
27/08/2010 Quyt nh s 1605/Q-TTg ca Th tng Chnh ph ph duyt Chng trnh quc gia v
ng dng cng ngh thng tin trong hot ng ca c quan nh nc giai on 2011 - 2015
22/09/2010 Quyt nh s 1755/Q-TTg ngy 22 thng 9 nm 2010 ca Th tng Chnh ph ph duyt
n "a Vit Nam sm tr thnh nc mnh v cng ngh thng tin v truyn thng"
II. CC VN BN LIN QUAN N THNG MI IN T V CNG NGH THNG TIN
Ngy ban
hnh
Tn vn bn
18/01/2006 Quyt nh 04/2006/Q-NHNN ca Ngn hng Nh nc v vic ban hnh Quy ch an ton, bo
mt h thng cng ngh thng tin trong ngnh Ngn hng
23/03/2006 Ch th 10/2006/CT-TTg v vic gim vn bn giy t hnh chnh trong hot ng ca cc c quan
hnh chnh nh nc
28/04/2006 Quyt nh 13/2006/Q-BBCVT ca B Bu chnh Vin thng v chc nng, nhim v, quyn hn
v c cu t chc ca Trung tm ng cu khn cp my tnh Vit Nam (VNCERT)
01/06/2006 Thng t lin tch s 60/2006/TTLT-BVHTT-BBCVT-BCA v qun l tr chi trc tuyn
29/06/2006 Thng t s 03/2006/TT-BBCVT v x pht hnh chnh v khiu ni, t co v qun l, cung cp, s
dng dch v Internet v tr chi trc tuyn
17/07/2006 Quyt nh s 169/2006/Q-TTg quy nh v vic u t, mua sm cc sn phm cng ngh thng
tin ca cc c quan, t chc s dng ngun vn ngn sch nh nc
31/07/2006 Quyt nh ca Ngn hng Nh nc s 35/2006/Q-NHNN ban hnh quy nh v cc nguyn tc
qun l ri ro trong hot ng ngn hng in t
04/10/2006 Quyt nh s 223/2006/Q-TTg sa i quy nh v vic u t, mua sm cc sn phm cng
ngh thng tin ca cc c quan, t chc s dng ngun vn ngn sch nh nc
22/02/2007 Ch th s 04/2007/CT-TTg ca Th tng Chnh ph v vic tng cng bo h quyn tc gi i
vi chng trnh my tnh
23/02/2007 Ch th s 03/2007/CT-BBCVT ca B Bu chnh Vin thng v vic tng cng m bo an ninh
thng tin trn Internet
22/03/2007 Quyt nh s 18/2007/Q-BTC ca B Ti chnh v vic in, pht hnh, s dng v qun l v my
bay in t
05/04/2007 Quyt nh s 05/2007/Q-BBCVT ca B Bu chnh Vin thng ban hnh quy nh v gii quyt
khiu ni v hng dn gii quyt tranh chp gia ngi s dng dch v vi bn cung cp dch v
bu chnh, chuyn pht, vin thng v Internet
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15/05/2007 Quyt nh s 20/2007/Q-NHNN ca Ngn hng Nh nc ban hnh Quy ch pht hnh, thanh
ton, s dng v cung cp dch v h tr hot ng th ngn hng
19/06/2007 Quyt nh s 20/2007/Q-BBCVT ca B Bu chnh Vin thng ban hnh mu quy ch chng
thc ch k s
22/06/2007 Quyt nh s 52/2007/Q-BTC ca B Ti chnh ban hnh Quy nh v th im th tc hi quan in
t
25/06/2007 Quyt nh s 706/2007/Q-BNV ca B Ni v cho php thnh lp Hip hi Thng mi in t Vit
Nam
03/07/2007 Quyt nh s 32/2007/Q-NHNN ca Ngn hng Nh nc v hn mc s d i vi th tr trc
v danh
30/07/2007 Quyt nh s 18/2007/Q-BTM ca B Thng mi v vic ban hnh Quy ch cp chng nhn
xut x in t
24/08/2007 Ch th s 20/2007/CT-TTg ca Th tng Chnh ph v vic tr lng qua ti khon cho cc i
tng hng lng t ngn sch nh nc
25/09/2007 Quyt nh s 1699/Q-TCHQ ca Tng cc Hi quan ban hnh Quy trnh th tc Hi quan in t
21/02/2008 Quyt nh 04/2008/Q-NHNN ca Ngn hng Nh nc v vic ban hnh Quy ch cp pht, qun
l, s dng ch k s, chng th s v dch v chng thc ch k s ca Ngn hng Nh nc
09/04/2008 Quyt nh s 19/2008/Q-BTTTT ca B Thng tin v Truyn thng v vic ban hnh Quy nh p
dng tiu chun v ng dng cng ngh thng tin trong c quan nh nc
09/04/2008 Quyt nh s 20/2008/Q-BTTTT ca B Thng tin v Truyn thng v Ban hnh Danh mc tiu
chun v ng dng cng ngh thng tin trong c quan nh nc
22/05/2008 Cng vn 1594/BTTTT-DCNTT ca B Thng tin v Truyn thng v vic hng dn xy dng K
hoch ng dng cng ngh thng tin trong hot ng ca c quan nh nc giai on 2009-2010
26/05/2008 Thng t lin tch 43/2008/TTLT-BTC-BTTTT ca B Ti chnh v B Thng tin truyn thng v hng
dn v s dng kinh ph chi ng dng cng ngh thng tin trong hot ng ca c quan nh nc
13/06/2008 Quyt nh 891/Q-BTTTT ca B Thng tin v Truyn thng v vic quy nh chc nng, nhim
v, quyn hn v c cu t chc ca Trung tm Chng thc ch k s quc gia
08/07/2008 Ch th 05/2008/CT-BTTTT ca B Thng tin v Truyn thng v y mnh pht trin cng nghip
cng ngh thng tin Vit Nam
17/09/2008 Cng vn 2967/BTTTT-Ttra ca B Thng tin v Truyn thng v vic tng cng ngn chn hack
Online game v nhn tin la o
15/10/2008 Quyt nh 37/2008/Q-BCT ca B Cng Thng v vic ban hnh H thng ch tiu thng k v
lnh vc thng mi in t
29/10/2008 Quyt nh 144/2008/Q-TTg ca Th tng Chnh ph v vic ban hnh Chng trnh iu tra
thng k quc gia
31/10/2008 Quyt nh 40/2008/Q-BCT ca B Cng Thng v vic ban hnh Quy ch qun l, s dng ch
k s, chng th s v dch v chng thc ch k s.
17/10/2008 Cng vn s 3364/BTTTT-DCNTT ca B Thng tin v Truyn thng v vic hng dn xc nh
gi tr phn mm
14/04/2009 Cng vn 578/HQHN-NV ca Cc hi quan thnh ph H Ni v th tc hi quan i vi phn
mm nhp khu qua mng Internet
21/05/2009 Quyt nh 2420/Q-BCT ca B Cng Thng ban hnh K hoch cung cp trc tuyn dch v
cng do B Cng Thng qun l
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10/06/2009 Quyt nh 594/Q-TCT ca Tng cc Thu v vic ban hnh Quy ch ng dng Cng ngh thng
tin trong hot ng ca ngnh Thu
29/07/2009 Quyt nh 1830/Q-BCT ca B Ti chnh v vic thc hin th im ngi np thu np h s
khai thu qua mng Internet
30/07/2009 Ch th s 04/CT-BTTT v ca B Thng tin v Truyn thng v vic tng cng kim tra, gim st v
ngn chn tin nhn rc trn mng vin thng di ng
31/07/2009 Quyt nh 884/Q-TCT ca Tng cc Thu v vic ban hnh Quy trnh qun l ng k v np h
s khai thu qua mng Internet ca ngi np thu
25/11/2009 Thng t 222/2009/TT-BTC Hng dn th im th tc hi quan in t
06/11/2009 Ngh nh 102/2009/Q-CP v qun l u t ng dng cng ngh thng tin s dng ngun vn
ngn sch nh nc.
12/08/2009 Quyt nh 103/2009/Q-TTg ca Th tng Chnh ph v vic sa i, b sung mt s iu ca
Quyt nh 149/2005/Q-TTg v vic thc hin th im th tc hi quan in t
09/11/2009 Quyt nh 2222/N-TCHQ quy trnh tm thi v thu np thu hng ha xut nhp khu qua ngn
hng bng phng thc in t
14/12/2009 Thng t lin tch s 235/2009/TTLT/BTC-BGTVT-BTTTT Hng dn vic trao i, cung cp thng
tin hi quan, thng tin v ngi np thu trong lnh vc hi quan, thu, giao th ng vn ti, thng
tin v truyn thng
31/12/2009 Quyt nh 2869/Q-TCHQ ban hnh quy nh tm thi v nh dng thng ip d liu in t
trao i gia cc c quan Hi Quan v cc bn lin quan.
31/12/2009 Quyt nh 9138/Q-BGDT ban hnh quy nh tm thi v s dng vn bn in t trong giao
dch vn bn quy phm php lut v vn bn hnh chnh ca B Gio dc v o to
01/03/2010 Thng t 07/2010/TT-BGDT Quy nh v t chc hot ng s dng th in t v thng tin in
t ca cc c s gio dc i hc
01/03/2010 Thng t 08/2010/TT-BGDT quy nh v s dng phn mm t do m ngun m trong cc c s
gio dc do B Gio dc v o to ban hnh
14/05/2010 Ngh nh 51/2010/N-CP quy nh v ha n bn hng ha, cung ng dch v
20/05/2010 Thng t 22/2010/TT-BCT p dng giy php nhp khu t ng i vi mt s sn phm thp
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145
PH LC 2
TNG KT TNH HNH TRIN KHAI CC CHNG TRNH, D N
CA K HOCH TNG TH PHT TRIN THNG MI IN T
GIAI ON 2006-2010
TT Tn d n Mc tiu n v trin khai Kt qu trin khai
1 D n ph bin, tuyn
truyn v thng mi
in t cho cng ng
doanh nghip
Gip cc doanh nghip
bit ti li ch ca
thng mi in t v
cc iu kin cn thit
tham gia
Phng Thng mi v
Cng nghip Vit Nam
ch tr, phi hp vi cc
hip hi, cc t chc xc
tin thng mi
Phng Thng mi v Cng nghip Vit Nam
t chc nhiu hi tho chuyn v kha o to
thng mi in t chuyn su cho doanh nghip.
Phng cn phi hp vi cc B ngnh, a phng
xy dng 5 sn TMT cp quc gia v 15 sn TMT
a phng h tr doanh nghip tham gia ng
dng thng mi in t, phc v xut khu.
2 D n ph bin, tuyn
truyn v thng mi
in t cho cn b lnh
o kinh t Trung
ng v a phng
Cung cp tri thc c bn
v qun l nh nc i
vi thng mi in t
v vai tr, nhim v ca
cc c quan nh nc
B Cng Thng phi hp
vi cc S Cng Thng
T nm 2006 - 2010, B Cng Thng phi hp
vi cc S Cng Thng t chc hn 200 kha tp
hun thng mi in t cho cn b qun l nh
nc v cc doanh nghip ti hu ht tnh thnh
trn c nc.
3 D n ph bin, tuyn
truyn v thng mi
in t cho ngi tiu
dng, c bit l thanh
nin thnh th
Xy dng tp qun mua
sm tin tin nh ng
dng thng mi in
t
i Truyn hnh Vit Nam
ch tr, phi hp vi i
Ting ni Vit Nam v cc
phng tin thng tin i
chng
i Truyn hnh Vit Nam v i ting ni Vit Nam
xy dng cc chuyn mc ph bin, tuyn
truyn v TMT cho ngi tiu dng, in hnh l
chuyn mc Cuc sng s ca VTV1, 7 ngy cng
ngh ca VTV2, chuyn mc Tin hc v cuc sng
v Din n khoa hc cng ngh ca VOV.
Nhiu bo vit hin nay c chuyn trang Cng
ngh thng tin nh bo Lao ng, Si Gn Gii
phng, Thng mi, Thi bo Kinh t Vit Nam v
tp ch Th gii Vi tnh. Cc bo in t cng tch cc
ph bin kin thc thng mi in t cho khn gi
thng qua cc chuyn mc nh Nhp sng s (Tui
tr online), Vi tnh (Vnexpress), CNTT Vin thng
(Vietnamnet), Sc mnh s (Dantri), Cng ngh (Lao
ng), v.v...
4 D n o to ngun
nhn lc v thng mi
in t ti cc trng
i hc, cao ng, trung
hc chuyn nghip v
dy ngh
o to chnh quy cc
chuyn gia v thng
mi in t v cn b
c kin thc c bn
trong vic trin khai cc
hot ng lin quan
ti thng mi in t
thuc mi lnh vc kinh
t
B Gio dc v o to
ch tr, phi hp vi B
Lao ng, Thng binh v
X hi
Hin c 77 c s o to bc i hc v cao ng
trin khai hot ng o to v TMT, trong 2
trng thnh lp khoa TMT, 14 trng thnh
lp b mn TMT. Mt s trng i hc c k
hoch u t su cho o to TMT vi vic hon
thin gio trnh v h tng cng ngh phc v cho
o to, gn o to vi thc tin kinh doanh ca
TMT
I. Chng trnh ph bin, tuyn truyn v o to v thng mi in t
146
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II. Chng trnh xy dng v hon thin h thng php lut cho thng mi in t
TT Tn d n Mc tiu n v trin khai Kt qu trin khai
1 D n ban hnh
cc vn bn quy
phm php lut
thc hin Lut
Giao dch in t,
Lut Thng mi
v B lut Dn s
m bo hot ng
thng mi in t
c php lut bo
v tng t nh hot
ng thng mi thng
thng
B Thng mi ch tr d
n xy dng Ngh nh
v cc hot ng thng
mi in t, phi hp
vi cc b ngnh khc
xy dng cc ngh nh
hng dn trin khai cc
lut trn
n cui nm 2010, h thng vn bn quy phm php
lut v thng mi in t c hon thin vi by
ngh nh hng dn thi hnh lut, ba ngh nh x pht
hnh chnh trong cc lnh vc lin quan (thng mi, cng
ngh thng tin, Internet), cng mt lot thng t quy nh
chi tit nhng vn mang tnh c th ca giao dch trn
mi trng in t.
2 D n ban hnh
mi v b sung,
sa i cc vn
bn quy phm
php lut iu
chnh cc vn
c th lin quan
ti thng mi
in t
H tr cho thng mi
in t pht trin thun
li
- B Thng mi ch tr
xut cc vn cn ban
hnh vn bn quy phm
php lut mi hoc sa
i cc vn bn quy phm
php lut ban hnh
nhng c nhng quy nh
khng ph hp vi Lut
Giao dch in t, Lut
Thng mi v B lut
Dn s.
Cc B ngnh xy dng v ban hnh nhng vn bn
hng dn c th cc vn mi pht sinh trong hot
ng ng dng thng mi in t. Ni bt nht l cc
vn bn hng dn cung cp thng tin v giao kt hp
ng trn website TMT, trin khai hi quan in t, cp
chng nhn xut x in t, khai thu in t, dch v
chng thc ch k s, chng th rc.
Ngy 19/6/2009, Quc hi thng qua Lut sa i, b
sung mt s iu ca B lut hnh s. Lut sa i v
b sung cc quy nh v ti phm cng ngh thng tin
ti iu 224, 225 v 226 ca B lut Hnh s theo hng
m rng phm vi iu chnh, chi tit ha v tng khung
hnh pht i vi cc hnh vi ti phm. Bn cnh vic hon
thin nhng quy nh c, Lut cn b sung thm hai quy
nh mi nhm gii quyt mt s dng ti phm cng
ngh thng tin ph bin nht trong thi gian qua.
III. Chng trnh cung cp trc tuyn dch v cng v ng dng thng mi in t
trong mua sm Chnh ph
TT Tn d n Mc tiu n v trin
khai
Kt qu trin khai
a) D n cung cp trc
tuyn cc th tc
thng mi
Cung cp mt cch
thun li cc loi gi
php lin quan ti
kinh doanh dch v
thng mi, xut
khu, nhp khu,
chng nhn xut
x hng ha trn
mng
B Thng mi
ch tr
H thng qun l v cp chng nhn xut x in t ca B
Cng Thng bt u c trin khai t thng 10/2006 theo ba
giai on, trong giai on 3 cp chng nhn xut x in
t trn din rng c trin khai t thng 4/2008. n nay, H
thng eCosys c s tham gia ca 18 Phng Qun l xut nhp
khu, 37 Ban qun l Khu Cng nghip/Khu ch xut, 9 t chc
cp C/O thuc VCCI v hn 6.000 doanh nghip xut nhp khu
trong c hn 1.000 doanh nghip tin hnh khai bo thng
xuyn, s b C/O c cp hng ngy ln n 600 b, d liu
ca trn 90.000 b C/O c lu tr, x l ti trung tm tch hp
d liu ca B Cng Thng.
H thng qun l cp php nhp khu t ng c trin khai
theo Quyt nh s 24/2008/Q-BCT ngy 01/8/2008 ca B
Cng Thng v vic p dng ch cp php nhp khu t
ng i vi mt s mt hng. Kt qu n ht nm 2010, trn
5.000 doanh nghip nhp khu tham gia s dng v h thng
cp nht c trn 40.000 b h s cp php nhp khu.
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b) D n th tc hi quan
in t
To iu kin thun
li cho cc doanh
nghip xut khu,
nhp khu
B Ti chnh ch
tr
T thng 10 nm 2005, B Ti chnh bt u trin khai th
im th tc hi quan in t qua 2 giai on: th im hp t
thng 10/2005-11/2009 v th im m rng t thng 12/2009
-12/2011. Tnh n 15/11/2010, th tc hi quan in t t
c nhng kt qu c th nh sau:
- S lng cc Cc hi quan trin khai: 13/33, chim t l
39,4%.
- S lng cc Chi cc trin khai: 70. Trong c 8/13 Cc hi
quan trin khai th tc hi quan in t ti 100% cc Chi cc.
- S lng t khai thc hin th tc hi quan in t: 254.248
t khai.
- Kim ngch xut nhp khu t 27.926 triu USD.
- Tng s thu thu c: 41.592 t ng.
- Thi gian thng quan trung bnh: qua bo co ca cc Cc
hi quan tnh, thnh ph i vi lung xanh t 3-15 pht; lung
vng in t t 10-20 pht; lung vng giy t 10-60 pht; lung
ph thuc thi gian kim tra thc t hng ha.
Ngy 09/11/2009, Tng cc Hi quan ban hnh Quyt nh s
222/Q-TCHQ v vic ban hnh Quy trnh tm thi v thu, np
thu hng ho xut nhp khu qua Ngn hng bng phng
thc in t. Trong Qu IV nm 2010, Tng cc Hi quan th
im thc hin thu thu xut nhp khu, ph, l ph v cc khon
thu khc ca Ngn sch Nh nc bng phng thc in t.
c) D n khai, np thu
n t, c bit l thu
gi tr gia tng
H tr cc doanh
nghip tit kim
thi gian v chi ph
giao dch, chng
gian ln v thu
B Ti chnh ch
tr
Ngy 29/7/2009, B Ti chnh ban hnh Quyt nh s 1830/
Q-BTC v vic thc hin th im Ngi np thu np h
s khai thu qua mng. Thc hin Quyt nh trn, bt u t
thng 8/2009, Tng cc Thu trin khai th im h thng
khai thu qua mng i vi ngi np thu ti 4 a bn: TP. H
Ch Minh, H Ni, Nng v B Ra - Vng Tu, p dng cho
cc t khai thu Gi tr gia tng, Thu nhp doanh nghip, Tiu
th c bit, Ti nguyn, Thu nhp c nhn, Bo co tnh hnh
s dng ha n, T khai thu nh thu nc ngoi. Tnh n
cui nm 2009, h thng khai thu qua mng c trin khai
cho 427 ngi np thu vi tng s t khai in t nhn vo h
thng qun l thu l 2.019 t khai.
Nm 2010, h thng khai thu qua mng c trin khai m
rng ti 19 tnh, thnh ph. n nay, hn 7.200 ngi np thu
ti 19 a bn ny thc hin khai thu qua mng vi tng s
t khai in t nhn vo h thng qun l thu t gn 90.000
t khai.
d) D n th tc u t
in t
To iu kin thun
li cho cc doanh
nghip ngay t
khu ng k thnh
lp doanh nghip
B K hoch v
u t ch tr
Hin B K hoch v u t ang trin khai d n Xy dng h
thng thng tin doanh nghip quc gia vi mc tiu tin hc
ha cng tc ng k kinh doanh ton quc, tng bc thc
hin ng k kinh doanh qua mng, to mi trng thun li
cho doanh nghip d dng tip cn dch v cng v ng k
kinh doanh.
2 D n ng dng
thng mi in t
trong mua sm Chnh
ph
m bo tnh r
rng v tit kim
trong mua sm
hng ha v dch
v ca cc c
quan Nh nc t
Trung ng ti a
phng
B K hoch v
u t ch tr
Ngy 14/1/2009, B trng B K hoch v u t ph duyt
d n th nghim Thit lp h thng mua sm in t ti Vit
Nam vi thi gian thc hin l 3 nm, t 2009-2011. Sau giai
on chun b, hin h thng u thu qua mng ang c
trin khai th im ti ba n v l y ban nhn dn thnh ph
H Ni, Tp on Bu chnh Vin thng Vit Nam, Tp on in
lc Vit Nam.
ng thi B K hoch v u t cng c vn bn s 6086/
BKH-QLT ngy 31 thng 8 nm 2010 ngh cc B, c quan
ngang B, a phng, cc tp on kinh t, cc Tng cng ty
trn ton quc tham gia th im u thu qua mng. hng
dn hot ng u thu qua mng, ngy 22/7/2010 B K
hoch v u t ban hnh Thng t s 17/2010/TT-BKH quy
nh chi tit th im u thu qua mng.
148
B

o

c

o

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m

n

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i

t

N
a
m

2
0
1
0
TT Tn d n Mc tiu n v trin khai Kt qu trin khai
1 D n xy dng
v s dng cc
chun trao i d
liu in t trong
thng mi nh
EDI, ebXML
Ban hnh v a vo
s dng cc chun
trao i d liu in
t ph bin trn
th gii
B Thng mi ch tr,
phi hp vi B Khoa
hc v Cng ngh, B
Cng nghip
Trong giai on 5 nm qua, vic ban hnh, ph cp cc chnh
sch, bin php nhm pht trin cng ngh phc v vic qun l
v thun li ha hot ng TMT c cc c quan B, ngnh
rt ch trng. B Khoa hc v Cng ngh vi trch nhim qun l
nh nc v cng tc tiu chun ha, xy dng v ph bin
nhiu b tiu chun lin quan n lnh vc thng mi in t,
bao gm nhng tiu chun lin quan n trao i d liu thng
mi, trao i d liu trong hnh chnh, thng mi v vn ti
(EDIFACT), nh dng trao i v phn t d liu, quy tc to tp
lc XML, x l thng tin, v.v
Trong nm 2008, B Cng Thng nghin cu, xy dng v
ban hnh Quy chun k thut quc gia v trao i d liu in
t trong cp chng nhn xut x in t. B Ti chnh cng
ban hnh nhiu vn bn hng dn v ng dng v vn hnh h
thng cng ngh thng tin trong hot ng hi quan.
Hin nay, vic khuyn khch, h tr cc ngn hng v cc t chc
tn dng trin khai ng dng cng ngh mi vo hot ng ngn
hng v cc loi hnh dch v ngn hng, c bit l dch v thanh
ton in t ang din ra mnh m. B Ti chnh v Ngn hng
Nh nc ban hnh nhiu vn bn hng dn doanh nghip
trong ngnh thng nht s dng cc tiu chun cng ngh ng
dng trong lnh vc th thanh ton, chuyn tin quc t lin ngn
hng v trao i, tch hp thng tin.
2 D n hin i ha
ngn hng v h
thng thanh ton
Cung cp cc dch
v ngn hng hin
i, bao gm thanh
ton in t
Ngn hng Nh nc
ch tr
Ngn hng Nh nc (NHNN) ch tr trin khai D n Hin i
ha ngn hng v h thng thanh ton giai on 2 vi ngun
vn ti tr ca Ngn hng Th gii v thi hn thc hin t thng
12/2005 n ht thng 6/2010. D n ny bao gm nm tiu d
n, trong tiu d n Thanh ton in t lin ngn hng do
NHNN trc tip qun l, bn tiu d n cn li c trin khai
ti cc ngn hng thng mi (Ngn hng Nng nghip v Pht
trin nng thn, Ngn hng TMCP Hng Hi, Ngn hng u t
v Pht trin Vit Nam, Ngn hng TMCP Cng thng Vit Nam).
Sau 5 nm trin khai, D n t c mt s kt qu c th:
- i vi Ngn hng Nh nc Vit Nam, thit lp c 01 h
thng thanh ton xng sng vi 3 cu phn: lung thanh ton
gi tr cao (cung cp dch v thanh ton trc tuyn tng tc thi);
lung thanh ton gi tr thp (cung cp dch v thanh ton theo
l); x l quyt ton vn. H thng thanh ton in t lin ngn
hng c trin khai m rng ti 63 NHNN chi nhnh tnh, thnh
ph, 03 n v thuc NHNN, kt ni 94 t chc tn dng vi 787
chi nhnh trn phm vi ton quc, trung bnh x l 80.000 giao
dch/ ngy vi gi tr trn 100.000 t ng v thi gian x l l 10
giy/giao dch;
- i vi cc ngn hng thng mi tham gia d n, hon thin
h thng core banking, 100% cc chi nhnh ngn hng tham gia
d n trin khai thnh cng h thng core banking, b sung
thm cc module nghip v, cung cp cho khch hng nhiu
dch v tin ch hn, nng cao hiu bit v cng ngh thng tin.
c bit c t chc tn dng trin khai gn 1000 chi nhnh vi
trn 2 triu giao dch/ ngy.
3 D n xy dng
mng kinh doanh
in t trong mt
s ngnh cng
nghip c quy m
kinh t ln
Nng cao nng lc
cnh tranh, m rng
th trng, gim chi
ph giao dch
B Thng mi ch tr
phi hp vi B Cng
nghip, mt s tng
cng ty v tp on
kinh t ln
D n Xy dng mng kinh doanh in t cho mt s doanh
nghip quy m ln ngnh Cng Thng c B trng B
Cng Thng ph duyt ti Quyt nh s 5468/Q-BCT ngy
30/10/2009, trin khai trong giai on 2010-2012. D n hng
ti xy dng mt Trung tm trao i d liu in t ca ngnh
Cng Thng theo cc tiu chun quc t, thc y vic trin khai
cc ng dng trao i d liu in t gia cc doanh nghip ln
trong ngnh. D n s bao gm cc hot ng h tr chuyn giao
cc cng ngh, k thut xy dng v pht trin b phn mm
TMT trng im phc v cho h thng truyn x l thng ip
in t da trn cc tiu chun quc t.
IV. Chng trnh pht trin cng ngh h tr thng mi in t
B

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m

2
0
1
0
149
V. Chng trnh thc thi php lut lin quan ti thng mi in t
TT Tn d n Mc tiu n v trin
khai
Kt qu trin khai
1 D n chng cc
gian ln thng
mi v cnh tranh
khng lnh mnh
trong hot ng
thng mi in t
Bo v quyn s hu
tr tu lin quan ti
thng mi trn mi
trng mng v bo
v ngi tiu dng
B Thng mi ch tr,
phi hp vi B Khoa
hc v Cng ngh, B
Cng an
Ngy 21/7/2008, B Cng Thng ban hnh Thng t s
09/2008/TT-BCT hng dn Ngh nh Thng mi in t v
cung cp thng tin v giao kt hp ng trn website TMT
(Thng t 09). Thng t a ra cc quy nh nhm bo v quyn
li thit yu ca ngi tiu dng khi tham gia giao kt hp ng
trn website TMT. Nm 2009 v 2010, B Cng Thng trin
khai nhiu hot ng n c vic chp hnh Thng t trong
cng ng doanh nghip, thng qua cc hi tho ph bin
Thng t, tin hnh r sot nh k, gi cng vn nhc nh v
phi hp vi B Thng tin v Truyn thng tin hnh thanh tra,
kim tra mt s n v ch qun ca nhng website TMT tiu
biu.
B Cng Thng cng phi hp vi Hip hi TMT Vit Nam
xy dng v trin khai Chng trnh cp chng nhn website
TMT uy tn Vit Nam (TrustVn) t nm 2007, nhm thm nh
tin cy ca cc website TMT, nh hng cho ngi tiu
dng trong vic la chn v tin hnh giao dch trn nhng
website TMT c uy tn.
2 D n thng k
thng mi in t
Thng k thng
mi in t theo cc
tiu ch ca Lin hip
quc v cc t chc
quc t, h tr cho
xy dng chin lc,
chnh sch pht trin
thng mi
Tng cc Thng k
ch tr, phi hp vi
B Thng mi, B Bu
chnh - Vin thng v
cc c quan lin quan
khc
Tng cc Thng k ch tr, phi hp vi B Cng thng a
ch tiu v thng mi in t vo H thng ch tiu thng k
quc gia trnh Th tng Chnh ph ban hnh vo thng 6/2010
ti Quyt nh s 43/2010/Q-TTg. Theo Quyt nh ny, ch tiu
s 1412: S n v c giao dch TMT mc hon chnhc
giao B Cng Thng thu thp v tng hp.
Ngy 15 thng 10 nm 2008, B Cng Thng c Quyt nh
s 37/2008/Q-BCT ban hnh h thng ch tiu thng k v lnh
vc thng mi in t. Trin khai Quyt nh ny, trong 2 nm
t 2009-2010 B Cng Thng thc hin nhng bc u tin
ca l trnh nhm hng ti xy dng mt c s d liu ton din,
ng b v nht qun v tnh tnh pht trin thng mi in t
ti Vit Nam qua cc nm:
- Chun ha khi nim, ni dung v phng php tnh i
vi tng ch tiu trong H thng ch tiu thng k v lnh vc
thng mi in t.
- Xy dng chng trnh iu tra thng k ngnh v lnh vc
thng mi in t trnh cp c thm quyn ph duyt v t
chc thc hin
- Trin khai th im iu tra thng k ngnh v thng mi
in t trong nm 2010.
- Xy dng c s d liu thng k da trn H thng ch tiu
thng k v lnh vc thng mi in t..
150
B

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2
0
1
0
VI. Chng trnh hp tc quc t v thng mi in t
TT Tn d n Mc tiu n v trin khai Kt qu trin khai
1 D n tham gia cc
hot ng lin quan
ti thng mi in t
ca cc t chc kinh
t - thng mi quc
t, c bit l T chc
Thng mi th gii
(WTO), Din n hp
tc Kinh t Chu - Thi
Bnh Dng (APEC) v
cc t chc chuyn
trch v thng mi
ca Lin hip quc
Khai thc c ti a
s h tr v pht trin
ngun nhn lc, cng
ngh cho thng mi
in t cng nh thc
y thng mi quc t
B Thng mi ch tr
phi hp vi B Bu
chnh - Vin thng
v cc b ngnh lin
quan
Trong khun kh hp tc APEC, t nm 2006 B Cng
Thng i din cho Vit Nam tham gia rt tch cc
vo cc hot ng ca Nhm ch o cng tc v thng
mi in t (ECSG). Nm 2006 Vit Nam c bu lm
ch tch Tiu nhm Thng mi phi giy t ca APEC.
Trong giai on 2006-2009 ta t chc nhiu hi tho
quc t ln trong khun kh APEC v thc y thng
mi phi giy t v bo v d liu c nhn trong thng
mi in t. T nm 2007 Vit Nam cng tch cc tham
gia xy dng 9 d n ca Chng trnh Bo v d liu c
nhn trong TMT ca APEC. Do s tham gia v ng gp
tch cc vo hp tc TMT ca khu vc, ti k hp SOM III
APEC 2010 ti Sendai Nht Bn, trng on Vit Nam
c bu lm ph trng nhm ECSG trong nhim
k 2011-2012.
i vi hp tc trong ASEAN, thc hin Tha thun
xy dng H thng mt ca ASEAN (ASEAN Single
Window), hin Vit Nam ang tch cc trin khai cc
hot ng nhm xy dng H thng mt ca quc gia
tch hp vi khu vc vo nm 2012.
Vn cng nhn ln nhau v chng t in t cng
c a vo ni dung ca Hip nh v Khu mu dch
t do gia ASEAN vi nhiu nn kinh t i tc. Hin
nay, Vit Nam chp nhn giy chng nhn xut x
in t cho cc l hng xut khu t Hn Quc v ang
trin khai cc hot ng nhm tin ti cng nhn ln
nhau v chng nhn xut x in t vi mt s nn
kinh t khc trong khu vc, to thun li cho hot ng
xut khu ca doanh nghip.
2 D n hp tc song
phng vi cc nc v
nn kinh t tin tin v
thng mi in t v
c trao i thng mi
ln vi Vit Nam
H tr cc doanh
nghip, cc t chc
nghin cu tip cn c
hiu qu nht ti cng
ngh v gii php tin
tin v thng mi in
t, ng thi thng qua
thng mi in t thc
y xut khu hng ha
v dch v ca Vit Nam
B Thng mi ch
tr cng vi cc b
ngnh lin quan
Song song vi cc hot ng hp tc a phng, t nm
2006 n nay, Vit Nam cng ch ng y mnh hot
ng hp tc song phng vi cc quc gia v vng lnh
th c trnh tin tin v thng mi in t nh Hoa
K, Nht bn, Trung Quc, i Loan, v.v... Hot ng hp
tc song phng v thng mi in t thi gian qua
c thc hin c cp c quan qun l nh nc v
doanh nghip.
B Cng Thng cng tch cc h tr cc doanh nghip,
Hip hi trong vic tham gia cc t chc quc t v TMT
nh Lin minh TMT Chu - Thi Bnh Dng (PAA),
Lin minh cc T chc cp chng nhn website TMT uy
tn th gii (WTA). Nm 2008, Trung tm pht trin TMT
Vit Nam (EcomViet) tr thnh thnh vin chnh thc
ca ATA (Lin minh cc t chc cp chng nhn website
thng mi in t uy tn Chu - Thi Bnh Dng nay
l WTA).
B

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151
PH LC 3
PHIU IU TRA
DOANH NGHIP NG DNG THNG MI IN T NM 2010
152
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155
PH LC 4
NH GI, XP HNG MC
CUNG CP DCH V CNG TRC TUYN NM 2011
CA A PHNG V CC B, C QUAN NGANG B
Tip tc cng tc nh gi mc hiu qu ca Trang thng tin in t (Website) hay Cng
thng tin in t (Portal) ca c quan nh nc hng nm nhm thc y vic cung cp thng
tin v dch v cng trc tuyn to thun li v minh bch trong vic phc v ngi dn v
doanh nghip, trong nm 2010, B Thng tin v Truyn thng tin hnh nghin cu, kho
st, nh gi, xp hng Website/Portal ca cc B, c quan ngang B, y ban nhn dn cc tnh,
thnh ph trc thuc Trung ng ln th t v nhn c phn hi ca 63 tnh, thnh ph trc
thuc Trung ng (a phng) v 22 B v c quan ngang B.
Tiu ch nh gi v cung cp dch v cng trc tuyn c kim tra, nh gi trn Website/Portal
ca cc B, c quan ngang B v cc c quan, n v trc thuc, Website/Portal ca y ban nhn
dn cc tnh, thnh ph trc thuc Trung ng v cc c quan chuyn mn trc thuc, y ban
nhn dn cc qun, huyn, th x, thnh ph thuc tnh. Vic nh gi v cung cp dch v cng
trc tuyn ch trng ti tnh thun tin v hiu qu x l. Cc tiu ch nh gi vic cung cp dch
v cng trc tuyn bao gm: s lng dch v hnh chnh cng trc tuyn theo tng mc 1, 2,
3, 4; t l h s c x l qua dch v cng trc tuyn. im tnh cho mi dch v cng trc tuyn
theo tng mc l 1 im cho dch v mc mt v mc hai, 4 im cho dch v mc ba
v 8 im cho dch v mc bn. Tng im ca cc dch v cng trc tuyn ca n v c
dng phn hng cc Website/Portal v mc trin khai dch v cng trc tuyn.
1. XP HNG WEBSITE/PORTAL CA A PHNG
Bng 1. Xp hng mc cung cp dch v cng trc tuyn trn Website/Portal ca cc a
phng
TT a phng Xp hng v im
s 2010
Xp hng v im
s 2009
Xp hng v im
s 2008
1 Long An 1 (80.00) 36 (6.77) 33 (26)
2 Hu Giang 2 (78.67) 34 (9.39) 3 (77)
3 Tha Thin Hu 3 (75.14) 15 (40.02) 2 (78)
4 Yn Bi 4 (73.75) 21 (34.14) -
5 ng Nai 5 (70.25) 25 (29.96) 20 (47)
6 B Ra - Vng Tu 6 (70.20) 39 (3.55) 8 (68)
7 An Giang 7 (63.35) 47 (1.29) -
8 TP. H Ni 8 (61.96) 3 (59.05) 1 (80)
9 Qung Tr 9 (60.89) 6 (53.51) 18 (50)
156
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10 H Tnh 10 (56.00) 4 (56.08) 25 (38)
11 Lai Chu 11 (51.24) 41 (3.29) -
12 Kin Giang 12 (50.35) 33 (11.51) 42 (9)
13 Tuyn Quang 13 (48.26) 48 (0.08) 34 (24)
14 Bc Kn 14 (47.74) - -
15 Vnh Long 15 (47.03) - -
16 Gia Lai 16 (45.31) 7 (50.11) 27 (37)
17 Bc Giang 17 (44.65) 26 (29.16) 13 (59)
18 TP. H Ch Minh 18 (44.50) 1 (80.00) 6 (71)
19 TP. Cn Th 19 (44.18) 19 (36.31) 14 (57)
20 Ph Th 20 (44.10) 14 (40.82) 43 (7)
21 Ty Ninh 21 (44.08) - 39 (16)
22 Qung Nam 22 (44.05) - 20 (47)
23 TP. Hi Phng 23 (43.50) 11 (43.85) -
24 H Nam 24 (42.61) 10 (44.65) 16 (54)
25 Qung Bnh 25 (42.17) 18 (37.02) 4 (75)
26 Sc Trng 26 (42.12) 8 (49.37) -
27 ng Thp 27 (41.70) 6 (50.86) 5 (73)
28 TP. Nng 28 (41.18) 43 (2.38) 34 (24)
29 Kon Tum 29 (40.86) 17 (37.60) 23 (42)
30 Hi Dng 30 (40.37) 38 (5.06) 9 (66)
31 Bn Tre 31 (39.16) 45 (1.85) 39 (16)
32 Bnh Phc 32 (38.75) 28 (26.19) 19 (49)
33 Tin Giang 33 (37.83) 13 (40.96) 15 (56)
34 Thi Bnh 34 (37.75) 30 (21.85) 24 (40)
35 Lm ng 35 (37.39) 20 (34.98) 20 (47)
36 Hng Yn 36 (36.44) - 34 (24)
37 Nam nh 37 (36.29) 12 (41.92) -
38 Qung Ninh 38 (36.03) 2 (65.08) -
39 Bnh Thun 39 (35.97) 22 (33.76) 43 (7)
40 Thanh Ha 40 (35.45) 9 (48.54) 11 (63)
41 Tr Vinh 41 (34.88) 23 (33.11) 43 (7)
42 Vnh Phc 42 (34.07) 35 (9.21) 27 (37)
43 C Mau 43 (33.93) 31 (19.67) 27 (37)
44 Lo Cai 44 (33.80) 27 (28.12) 25 (38)
45 Bnh Dng 45 (33.15) - 31 (30)
46 Ph Yn 46 (32.71) 49 (0.03) 43 (7)
47 Lng Sn 47 (30.93) 32 (18.63) 34 (24)
48 Qung Ngi 48 (28.60) 29 (25.91) 31 (30)
49 Cao Bng 49 (28.29) - -
50 Ha Bnh 50 (28.18) - -
51 Sn La 51 (27.56) - -
52 Thi Nguyn 52 (26.77) - -
53 Ninh Thun 53 (22.09) 24 (31.84) 7 (70)
54 k Lk 54 (18.12) 44 (1.88) 27 (37)
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55 Bnh nh 55 (8.34) 37 (5.61) 10 (64)
56 Ninh Bnh 56 (7.19) - -
57 Ngh An 57 (6.88) 16 (39.90) 17 (52)
58 Bc Liu 58 (4.16) 42 (3.17) 38 (17)
59 Khnh Ha 59 (4.10) 46 (1.32) 12 (61)
60 Bc Ninh 60 (3.87) - 39 (16)
61 in Bin 61 (3.40) 40 (3.43) -
62 H Giang 62 (0.92) - -
* Ghi ch: S liu trong ngoc n l im s t c ca a phng (im ti a l 80 im); Du - trong cc ct Xp hng l n v cha c
xp hng hoc khng c s liu.
Nm 2010 c s tng trng vt bc c v s lng v s a phng c cung cp dch v
cng trc tuyn mc ba, c 38 a phng cung cp dch v cng trc tuyn mc 3 vi
s lng dch v l 748 (nm 2009 c 18 a phng, nm 2008 c 6 a phng), trong a
phng cung cp nhiu nht l cc tnh An Giang (139 dch v) v TP. Nng (74 dch v). Cng
vi s nhm dch v cng trc tuyn cng c m rng. Chi tit s lng dch v cng trc
tuyn cc mc v danh sch dch v cng trc tuyn mc 3 ca cc a phng c trnh
by ti Ph lc 1 v 2.
Hnh 1. Biu tng trng s lng v cng trc tuyn mc 3
Nm 2008
0
100
200
300
400
500
600
700
800
0
30
254
748
0 3
Nm 2009 Nm 2010
DVCTT mc 3
DVCTT mc 4
c bit, nm 2010 ln u tin Thnh ph H Ch Minh cung cp 03 dch v cng trc
tuyn mc 4 l: ng k chp thun hp bo (http://www.ict-hcm.gov.vn/dich-vu-cong),
ng k chp thun t chc Hi ngh, hi tho c yu t nc ngoi (http://www.ict-hcm.gov.
vn/dich-vu-cong) v Nhp khu xut bn phm (cha thm nh) (http://www.ict-hcm.gov.vn/
dich-vu-cong).
TT a phng Xp hng v im
s 2010
Xp hng v im
s 2009
Xp hng v im
s 2008
158
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2. XP HNG WEBSITE/PORTAL CA CC B V C QUAN NGANG B
Bng 2. Xp hng mc cung cp dch v cng trc tuyn ca cc B, c quan ngang B
TT B, c quan ngang B Xp hng v im s 2010
(im ti a: 80)
1 B Gio dc v o to 1 (80.00)
2 B Ngoi giao 2 (67.48)
3 B Cng Thng 3 (67.30)
4 B Thng tin v Truyn thng 4 (62.81)
5 B Ti chnh 5 (58.49)
6 B Khoa hc v Cng ngh 6 (56.31)
7 B Lao ng, Thng binh v X hi 7 (55.48)
8 B K hoch v u t 8 (54.72)
9 U ban Dn tc 8 (54.72)
10 Ngn hng Nh nc Vit Nam 10 (54.47)
11 B Giao thng vn ti 11 (53.81)
12 B Y t 12 (51.78)
13 B Vn ha, Th thao v Du lch 13 (37.90)
14 B Nng nghip v Pht trin Nng thn 14 (27.83)
15 B Ni v 15 (26.75)
16 B T php 16 (18.41)
17 B Ti nguyn v Mi trng 17 (14.69)
18 B Xy dng 18 (5.36)
Nm 2010, B Cng Thng l B u tin cung cp 01 dch v cng trc tuyn mc 4 l Cp
xc nhn khai bo ha cht (Cc Ha cht, http://www.cuchoachat.gov.vn). S lng dch v
cng trc tuyn mc 3 khng c nhiu thay i so vi nm 2009. S lng dch v cng trc
tuyn cc mc v danh sch dch v cng trc tuyn mc 3 ca cc B, c quan ngang B
c th hin trong Ph lc 3 v 4.
Hnh 2. Biu tng trng s lng v cng trc tuyn mc 3 ca cc B, c quan ngang B

Nm 2008
0
0 0 0
1
9
27
5
10
15
20
25
30
Nm 2009 Nm 2010
DVCTT mc 3
DVCTT mc 4
B

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159
Tnh hnh cung cp dch v cng trc tuyn trn Website/Portal ca cc B, c quan ngang B,
cc tnh, thnh ph trc thuc Trung ng trong nm 2010 c nhiu chuyn bin tch cc.
So vi nm 2009, cc dch v hnh chnh cng trc tuyn c phn loi v b tr thun li hn
cho vic khai thc, s dng. S lng dch v cng trc tuyn mc 3 tng nhiu c v s
lng dch v, s lnh vc c cung cp v s lng n v cng nh cc cp n v cung cp,
c bit l ti cc a phng (nm 2008: c 6 tnh, thnh ph cung cp 30 dch v; nm 2009:
c 18 tnh, thnh ph cung cp 254 dch v; nm 2010: c 38 tnh, thnh ph cung cp 748 dch
v). Trong nm 2010 ln u tin dch v cng trc tuyn mc 4 c Thnh ph H Ch
Minh v B Cng Thng cung cp.
Ton vn ca thng co c ng ti trn Website ca B Thng tin v Truyn thng ti a ch:
www.mic.gov.vn v Website ca Cc ng dng cng ngh thng tin ti a ch: www.diap.gov.vn.
Ph lc 1. S lng dch v cng trc tuyn cc mc c cung cp theo tng a phng
TT a phng 2010 2009 2008
TS Mc
1, 2
Mc 3 Mc 4 DVC
khc
TS Mc
1, 2
Mc 3 DVC
khc
Mc
1, 2
Mc 3
1 Long An 3057 3056 1 279 279 4
2 Hu Giang 2979 2969 10 381 377 4 296 4
3 Tha Thin Hu 2865 2854 3 8 1701 1693 1 7 327
4 Yn Bi 2719 2684 34 1 1396 1396 0
5 ng Nai 2555 2440 44 71 1151 1146 5 24
6 B Ra - Vng Tu 2544 2493 47 4 211 211 189
7 TP. H Ni 2346 2338 8 2262 2252 10 463 1
8 Qung Tr 2329 2328 1 2150 2150 15
9 H Tnh 2133 1824 3 306 1827 1824 3 10
10 An Giang 2006 1867 139 21 21 0
11 Kin Giang 1890 1878 12 376 375 1 2
12 Lai Chu 1849 1812 37 118 118 0
13 Tuyn Quang 1846 1846 5 5 0
14 Bc Kn 1826 1826 0
15 Vnh Long 1799 1799 0
16 Gia Lai 1718 1713 5 1635 1635 6
17 TP. Cn Th 1690 1690 1665 1665 59
18 Ty Ninh 1686 1686 3
19 Qung Nam 1667 1661 6 17
20 Bc Giang 1657 1640 17 1190 1190 54
21 TP. H Ch Minh 1651 1638 10 3 3841 3826 15 178 8
22 TP. Hi Phng 1649 1644 5 1431 1431 0
23 Ph Th 1630 1521 19 90 1616 1521 21 74 1
KT LUN
160
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24 Sc Trng 1611 1611 1611 1611 0
25 ng Thp 1577 1571 6 1670 1649 21 314
26 Kon Tum 1563 1563 1563 1563 22
27 Hi Dng 1544 1544 198 198 120
28 Qung Bnh 1523 1488 30 5 1504 1488 16 244 7
29 Bn Tre 1498 1496 2 66 63 3 2
30 H Nam 1495 1450 45 1447 1439 8 49
31 Tin Giang 1444 1443 1 1451 1451 53
32 Thi Bnh 1432 1428 4 1426 1426 12
33 Bnh Phc 1431 1414 17 1595 1547 38 10 27
34 Hng Yn 1394 1394 3
35 Qung Ninh 1375 1374 1 2118 2111 6 1 0
36 Thanh Ha 1356 1356 1584 1584 100
37 TP. Nng 1353 1278 74 1 47 4 35 8 5
38 Bnh Thun 1352 1337 8 7 1231 1219 6 6 1
39 Tr Vinh 1334 1333 1 1081 1080 1 1
40 Nam nh 1307 1280 27 1368 1368 0
41 C Mau 1298 1298 1253 1253 5
42 Vnh Phc 1288 1279 5 4 296 280 11 5 0 2
43 Lm ng 1274 1222 52 1374 1374 16
44 Bnh Dng 1268 1268 7
45 Lo Cai 1248 1233 15 1154 1114 38 2 1 2
46 Ph Yn 1236 1227 5 4 2 2 1
47 Lng Sn 1165 1159 6 1025 1010 8 7 3
48 Qung Ngi 1094 1094 1111 1111 3 1
49 Cao Bng 1082 1082 0
50 Ha Bnh 1069 1066 3 0
51 Sn La 1054 1054 0
52 Thi Nguyn 1024 1024 0
53 Ninh Thun 845 845 1039 1039 216
54 k Lk 669 661 8 84 76 8 0 2
55 Ninh Bnh 272 271 1 0
56 Bnh nh 256 235 21 235 235 120
57 Ngh An 248 243 5 1660 1660 31
58 Khnh Ha 157 157 84 84 96
59 Bc Ninh 148 148 3
60 in Bin 130 117 13 129 117 12 0
61 Bc Liu 117 102 14 1 104 103 1 4
62 H Giang 35 35 0
* Ghi ch: Du - trong ct Tng s l a phng khng c s liu.
TT a phng 2010 2009 2008
TS Mc
1, 2
Mc 3 Mc 4 DVC
khc
TS Mc
1, 2
Mc 3 DVC
khc
Mc
1, 2
Mc 3
B

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161
Ph lc 2. Danh sch v s lng dch v cng trc tuyn mc 3 c cung cp theo tng
a phng
TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
TNG HP 748
1 An Giang 133 6 139
1.1 An Giang Cng Thng 72
An Giang Ha cht, vt liu n cng nghip 8 8
An Giang Cp giy php s dng vt liu n cng nghip i
vi cc hat ng thm d, khai thc khong sn
quy m cng nghip.
1
An Giang Cp giy php s dng vt liu n cng nghip i
vi cc hat ng khai thc tn thu khong sn.
1
An Giang Cp giy php s dng vt liu n cng nghip
trong cc hat ng thi cng cng trnh.
1
An Giang ng k Giy php s dng vt liu n cng
nghip.
1
An Giang Cp giy chng nhn iu kin kinh doanh
ha cht thuc danh mc ha cht sn xut kinh
doanh c iu kin trong ngnh cng nghip
1
An Giang Cp giy chng nhn ng k s dng ha cht
c hi thuc danh mc cc my, thit b, ha cht
c hi c yu cu an ton c th chuyn ngnh
cng nghip theo QD 136/2004/QD-BCN
1
An Giang Ph duyt k hoch phng nga, ng ph s c
ha cht i vi cc d n u t sn xut kinh
doanh, ct gi v bo qun ha cht nguy him
thuc nhm C
1
An Giang Cp giy chng nhn ng k s dng cc my
thit b thuc danh mc cc my, thit b, ha cht
c hi c yu cu an ton c th chuyn ngnh
cng nghip theo QD 136/2004/QD-BCN
1
An Giang in, nng lng mi, nng lng ti to 6 6
An Giang Cp, sa i, b sung Giy php hot ng in
lc cho lnh vc t vn u t xy dng ng dy
v trm bin p c cp in p t 35kV tr xung.
1
An Giang Cp, sa i, b sung Giy php hot ng
in lc cho lnh pht in i vi cc nh my
in c quy m cng sut di 3MW t ti a
phng(u t xy dng)
1
An Giang Cp, sa i, b sung Giy php hot ng
in lc cho lnh pht in i vi cc nh my
in c quy m cng sut di 3MW t ti a
phng(pht in thng mi ton b nh my
in)
1
An Giang Cp, sa i, b sung Giy php hot ng in
lc cho lnh vc bn l in nng thn ti a
phng
1
An Giang Cp, sa i, b sung php hot ng in lc cho
lnh vc T vn gim st thi cng cc cng trnh
ng dy v trm bin p c cp in p t 35kV
tr xung.
1
An Giang Cp, sa i, b sung Giy php hot ng in
lc cho lnh vc phn phi in nng thn c in
p t 35kV tr xung ti a phng
1
An Giang Cng nghip thc phm v cng nghip ch bin khc 16 16
162
B

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An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) ru. Trn a bn tnh An Giang. i vi
c s c din tch di 300m2 hoc khi tch di
1000m3. Trng hp cp mi
1
An Giang Cp Giy chng nhn iu kin kinh doanh
nguyn liu thuc l. Trng hp cp li do giy
chng nhn b mt, b rch, b chy hay b tiu hy
di hnh thc khc.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) ru. Trng hp cp b sung, sa i.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) ru. Trn a bn tnh An Giang. i vi
c s c din tch di 300m2 hoc khi tch di
1000m3. Trng hp cp li do ht hn.
1
An Giang Cp Giy php sn xut ru. i vi c s c quy
m sn xut di 3 triu lt/nm. Trng hp cp
b sung, sa i.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) ru. Trn a bn tnh An Giang. i vi
c s c din tch t 300m2 tr ln hoc khi tch
t 1000m3 tr ln. Trng hp cp li do ht hn.
1
An Giang Cp Giy php sn xut ru. i vi c s c quy
m sn xut di 3 triu lt/nm. Trng hp cp
li do giy php ht thi hn hiu lc.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) ru. Trn a bn tnh An Giang. i vi
c s c din tch t 300m2 tr ln hoc khi tch
t 1000m3 tr ln. Trng hp cp mi
1
An Giang Cp Giy php sn xut ru. i vi c s c quy
m sn xut di 3 triu lt/nm. Trng hp cp
mi.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) sn phm thuc l. Trn a bn tnh An
Giang. Trng hp cp mi.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) sn phm thuc l. Trng hp cp li
do giy php b mt, b rch, b chy hay b tiu hy
di hnh thc khc.
1
An Giang Cp giy chng nhn iu kin kinh doanh
nguyn liu thuc l. Trng hp cp mi.
1
An Giang Cp Giy chng nhn iu kin kinh doanh
nguyn liu thuc l. Trng hp cp li do giy
chng nhn ht thi hn hiu lc.
1
An Giang Cp Giy chng nhn iu kin kinh doanh
nguyn liu thuc l. Trng hp cp b sung, sa
i.
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) sn phm thuc l. Trn a bn tnh An
Giang. Trng hp cp li do giy php ht thi
hn hiu lc
1
An Giang Cp Giy php kinh doanh bn bun (hoc i l
bn bun) sn phm thuc l. Trn a bn tnh An
Giang. Trng hp cp b sung, sa i.
1
An Giang Du kh 12 12
An Giang Cp Giy chng nhn iu kin kinh doanh kh
du m ha lng(LPG). Trng hp cp b sung
sa i
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
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0
1
0
163
An Giang Cp Giy chng nhn iu kin kinh doanh kh
du m ha lng (LPG). Trng hp cp mi.
1
An Giang Cp Giy chng nhn iu kin kinh doanh kh
du m ha lng (LPG). Trng hp cp li do giy
chng nhn ht thi hn hiu lc.
1
An Giang Cp Giy chng nhn iu kin an ton np kh
du m ha lng (LPG) vo chai. Trng hp cp
mi.
1
An Giang Cp Giy chng nhn iu kin an ton np kh
du m ha lng (LPG) vo chai. Trng hp cp
li do giy chng nhn ht thi hn hiu lc.
1
An Giang Cp Giy chng nhn iu kin kinh doanh
xng du. i vi ca hng, trm bn l xng du.
Trng hp cp li do giy chng nhn ht thi
hn hiu lc.
1
An Giang Thm nh d n u t xy dng kho xng du ti
a phng di 2.000m3. Trng hp cha c t
xy dng.
1
An Giang Cp Giy chng nhn iu kin kinh doanh
xng du. i vi ca hng, trm bn l xng du.
Trng hp cp mi.
1
An Giang Thm nh d n u t xy dng kho xng du
ti a phng trn 2.000m3. Trng hp c t
xy dng
1
An Giang Cp Giy chng nhn iu kin kinh doanh
xng du. i vi ca hng, trm bn l xng du.
Trng hp cp b sung, sa i.
1
An Giang Thm nh d n u t xy dng kho xng du ti
a phng di 2.000m3. Trng hp c t
xy dng.
1
An Giang Thm nh d n u t xy dng kho xng du ti
a phng trn 2.000m3. Trng hp cha c t
xy dng.
1
An Giang Lu thng hng ha trong nc 5 5
An Giang Cp B sung Giy ng k t chc Bn hng a cp 1
An Giang Cp li Giy ng k t chc Bn hng a cp chc
bn hng a cp (trong trng hp Giy ng k
t chc bn hng a cp b rch, nt )
1
An Giang Cp Giy ng k t chc Bn hng a cp 1
An Giang Cp li Giy ng k t chc Bn hng a cp
(trong trng hp Giy ng k bn hng a cp
b mt )
1
An Giang Thu hi Giy ng k t chc Bn hng a cp 1
An Giang Pht trin cng nghip v thng mi a phng 8 8
An Giang Th tc ng k li hot ng nhng quyn
thng mi (trng hp thng nhn ng k
hot ng nhng quyn thng mi trong nc
ti khon 8 mc 1 ca thng t s 09/2006/TT-BTM
ngy 25/5/2006 )
1
An Giang Th tc ng k hot ng nhng quyn thng
mi
1
An Giang Th tc ng k b sung, sa i du nghip v 1
An Giang Th tc ng k du nghip v ca thng nhn
kinh doanh dch v gim nh thng mi
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
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An Giang Th tc thu hi v cng khai vic thu hi du
nghip v ca thng nhn kinh doanh dch v
gim nh thng mi.
1
An Giang Th tc ng li du nghip v ca thng nhn
kinh doanh dch v gim nh thng mi .(trng
hp chuyn a ch tr s sang tnh khc)
1
An Giang Th tc cp php kinh doanh ti ch bin gii ,
ch ca khu
1
An Giang Th tc xa ng k hot ng nhng quyn
thng mi
1
An Giang Qun l hot ng thng mi 9 9
An Giang Thng bo d kin chm dt hot ng ca Vn
phng i din ca thng nhn nc ngoi ti
Vit Nam (Chm dt hot ng ca Vn phng
i din theo cc trng hp quy nh ti im
a, im b, im c khon 1 iu 22 Ngh nh
72/2006/N-CP)
1
An Giang Cp li Giy php thnh lp Vn phng i din
ca thng nhn nc ngoi ti Vit Nam (Trng
hp Thay i tn gi hoc thay i ni ng k
thnh lp ca thng nhn nc ngoi t mt
nc sang mt nc khc; Thay i hot ng ca
thng nhn nc ngoi).
1
An Giang Cp Giy php thnh lp Vn phng i din ca
thng nhn nc ngoi ti Vit Nam
1
An Giang Gia hn v iu chnh Giy php thnh lp Vn
phng i din ca thng nhn nc ngoi ti
Vit Nam
1
An Giang Cp li Giy php thnh lp Vn phng i din
ca thng nhn nc ngoi ti Vit Nam (Trng
hp thay i a im t tr s ca Vn phng i
din t 1 tnh, thnh ph trc thuc trung ng
n 1 tnh thnh ph trc thuc trung ng khc).
1
An Giang Thng bo chm dt hot ng ca Vn phng
i din ca thng nhn nc ngoi ti Vit Nam
(Chm dt hot ng ca Vn phng i din theo
cc trng hp quy nh ti im d, im khon
1 iu 22 Ngh nh 72/2006/N-CP)
1
An Giang Gia hn Giy php thnh lp Vn phng i din
ca thng nhn nc ngoi ti Vit Nam
1
An Giang Cp li Giy php thnh lp Vn phng i din
ca thng nhn nc ngoi ti Vit Nam (Trong
trng Giy php thnh lp Vn phng i din, b
mt, b rch hoc b tiu hu).
1
An Giang iu chnh Giy php thnh lp Vn phng i
din ca thng nhn nc ngoi ti Vit Nam
1
An Giang Xc tin thng mi 8 8
An Giang Xc nhn ng k T chc hi ch, trin lm
thng mi (trong nc)
1
An Giang Xc nhn ng k thc hin chng trnh khuyn
mi bng hnh thc bn hng, cung ng dch v
km theo vic tham d cc chng trnh mang
tnh may ri trn a bn
1
An Giang Xc nhn thay i, b sung ni dung ng k t
chc hi ch, trin lm thng mi (trong nc)
1
An Giang nh ch vic thc hin chng trnh khuyn mi 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
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165
An Giang Xc nhn ng k sa i, b sung ni dung
chng trnh khuyn mi.
1
An Giang Chp thun ng k t chc trng by hng gi,
hng vi phm s hu tr tu so snh vi hng
tht ti hi ch trin lm thng mi (trong trng
hp tham gia hi ch, trin lm thng mi ti Vit
Nam).
1
An Giang H s thng bo thc hin khuyn mi 1
An Giang H s ng k thc hin khuyn mi 1
1.2 An Giang Ti nguyn v Mi trng 2
An Giang Qun l hot ng thng mi 9 9
An Giang Quy tr, th tc ng k chuyn mc ch s dng t (i
vi trng hp khng phi xin php)
1 1
1.3 An Giang Y t 17
An Giang Cp chng ch hnh ngh 8 8
An Giang Chng ch hnh ngh Y hc c truyn (Cp cho 7
loi hnh hnh ngh)
1
An Giang Chng ch hnh ngh dc (Cp cho 39 loi hnh
hnh ngh)
1
An Giang Chng ch hnh ngh Y (Cp cho 50 loi hnh hnh
ngh)
1
An Giang Cp li chng ch hnh ngh dc do b mt (Cp
cho 39 loi hnh hnh ngh)
1
An Giang Gia hn chng ch hnh ngh dc (Cp cho 39
loi hnh hnh ngh)
1
An Giang i chng ch hnh ngh dc do b sung, thay
i hnh thc hnh ngh (Cp cho 39 loi hnh
hnh ngh)
1
An Giang i chng ch hnh ngh dc do hng, rch nt
(Cp cho 39 loi hnh hnh ngh)
1
An Giang i chng ch hnh ngh dc do thay i a ch
thng tr ca c nhn (Cp cho 39 loi hnh hnh
ngh)
1
An Giang Chng nhn iu kin hnh ngh 6 6
An Giang Giy chng nhn iu kin hnh ngh YHCT 1
An Giang Giy chng nhn iu kin hnh ngh Y 1
An Giang Cp giy chng nhn iu kin kinh doanh
thuc
1
An Giang Cp li chng nhn iu kin kinh doanh thuc 1
An Giang Gia han chng nhn iu kin kinh doanh
thuc
1
An Giang i chng nhn iu kin kinh doanh thuc 1
An Giang An ton v sinh thc phm 3 3
An Giang Cp chng nhn iu kin ATVSTP 1
An Giang Cp cng b tiu chun sn phm thc phm 1
An Giang ng k qung co (loi hnh thuc lnh vc y t) 1
1.4 An Giang Giao thng Vn ti 42
An Giang ng k i giy php li xe 9 9
An Giang ng k i gip php li xe 2 bnh loi A1 1
An Giang ng k i gip php li xe 2 bnh loi A2 1
An Giang ng k i gip php li xe loi A3 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
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cp tnh
SL dch
v cung
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/ huyn
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An Giang ng k i giy php li xe loi A4 1
An Giang ng k i gip php li xe loi B1 1
An Giang ng k i gip php li xe loi B2 1
An Giang ng k i giy php li xe loi C 1
An Giang ng k i giy php li xe loi D 1
An Giang ng k i giy php li xe loi E 1
An Giang ng k giy chng nhn phng tin thy ni a 33 33
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho phng tin Ph
1
An Giang ng k hnh chnh cp mi (do chuyn t ni
khc n) phng tin thy ni a cho phng
tin Ph
1
An Giang ng k hnh chnh cp mi phng tin thy ni
ia cho X lan ch hng
1
An Giang ng k hnh chnh cp mi (do chuyn t ni
khc n) phng tin thy ni a cho X lan ch
hng.
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Tu t cn cu, tu ht bn
1
An Giang ng k hnh chnh cp mi (do chuyn t ni
khc n) phng tin thy ni a cho Tu t
cn cu, tu ht bn
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Cano ch khch
1
An Giang ng k hnh chnh cp mi (do chuyn t ni
khc n) phng tin thy ni a cho Cano ch
khch
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Cano
1
An Giang ng k hnh chnh cp mi (do chuyn t ni
khc n) phng tin thy ni a cho Cano
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Ponton
1
An Giang ng k hnh chnh cp mi (chuyn t ni khc
n) phng tin thy ni a cho Ponton
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Ponton cha du
1
An Giang ng k hnh chnh cp mi (chuyn t ni khc
n) phng tin thy ni a cho Ponton cha
du
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Tu hng lng
1
An Giang ng k hnh chnh cp mi (chuyn t ni khc
n) phng tin thy ni a cho Tu hng lng
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho Phng tin t hnh ch khch
1
An Giang ng k hnh chnh cp mi (chuyn t ni khc
n) phng tin thy ni a cho phng tin t
hnh ch khch
1
An Giang ng k hnh chnh cp mi phng tin thy ni
a cho phng tin t hnh ch hng
1
An Giang ng k hnh chnh cp mi (chuyn t ni khc
n) phng tin thy ni a cho phng tin t
hnh ch hng
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
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An Giang ng k hnh chnh cp mi phng tin thy ni
a cho phng tin ko, y
1
An Giang ng k hnh chnh cp mi (chuyn t ni khc
n) phng tin thy ni a cho phng tin ko,
y.
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Ph
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin X lan ch hng
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Tu t cn cu, tu ht bn
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Cano ch khch
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Cano
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Ponton
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Ponton ch du
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin Tu hng lng
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin t hnh ch khch
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin t hnh ch hng
1
An Giang ng k li/Xa ng k phng tin thy ni a
cho phng tin ko, y
1
1.5 An Giang K hoch v u t 6
An Giang ng k kinh doanh 6 6
An Giang ng k h s cp mi Giy Chng nhn kinh
doanh H c th.
1
An Giang ng k h s cp mi Giy Chng nhn kinh
doanh H c th (cp li).
1
An Giang ng k h s cp mi Giy Chng nhn kinh
doanh Hp tc x
1
An Giang ng k h s cp mi Giy Chng nhn kinh
doanh Hp tc x (cp li).
1
An Giang Th tc ng k thay i ni dung ng k kinh
doanh H c th
1
An Giang Th tc ng k thay i ni dung ng k kinh
doanh Hp tc x
1
2 TP. Nng 57 17 74
2.1 Nng Xy dng 4 5
Nng Cp php xy dng 4 2 5
Nng ng k cp giy php xy dng nh 1 2
Nng ng k cp giy php xy dng cng trnh 1
Nng Gia hn cp giy php xy dng 2
Nng ng k cp mi giy php xy dng tm qun
Cm L
1
Nng Cp chng ch hnh ngh 2 2
Nng Cp chng ch hnh ngh gim st 1
Nng Cp chng ch hnh ngh kin trc 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
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cp tnh
SL dch
v cung
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/ huyn
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168
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2.2 Nng Ni v 3 1
Nng ng k thuyn chuyn cng tc 1 1
Nng ng k lm vic 2 2
Nng ng k lm vic ti S, Ban, Ngnh, qun, huyn
ti thnh ph Nng
1
Nng ng k lm vic ti UBND phng x ti thnh
ph Nng
1
Nng ng k thnh lp hi ti qun Cm L 1 1
2.3 Nng Lao ng, Thng binh v X hi 4 2
Nng ng k tha c lao ng 1 1
Nng ng k lm thm gi 1 1
Nng ng k tha c lao ng 1 1
Nng ng k ch tiu ngh 1 1
Nng ng k cp s lao ng 1 1
Nng Gii quyt u i trong gio dc 1 1
Nng ng k gii quyt mai tng ph ti qun Hi Chu 1 1
2.4 Nng T php 1
Nng Cp li bn chnh giy khai sinh ti qun Hi Chu 1 1
2.5 Nng Thng tin v Truyn thng 3
Nng ng k thay i vn phng i din c quan bo ch ti
Nng
1 1
Nng Cp php trin lm, hi ch xut bn phm 1 1
Nng Khiu ni t co v lnh vc Thng tin v Truyn thng 1 1
2.6 Nng Ngoi v 2
Nng ng k xc nhn gc Vit Nam 1 1
Nng ng k t chc hi ngh, hi tho c yu t nc ngoi 1 1
2.7 Nng Ti nguyn v Mi trng 5
Nng t ai 5 5
Nng Cp giy chng nhn quyn s dng t ti qun
Hi Chu
1
Nng Cp giy, i giy chng nhn quyn s dng t
ti qun Hi Chu
1
Nng Chuyn nhng quyn s dng t ti qun Hi
Chu
1
Nng ng k th chp ti qun Hi Chu 1
Nng Tch hp tha t 1
2.8 Nng K hoch v u t 15 3
Nng ng k kinh doanh 3 3
Nng ng k cp li Giy chng nhn KKD 1
Nng ng k tm ngng kinh doanh 1
Nng ng k ngh hn kinh doanh 1
Nng ng k u t 3 3
Nng ng k u t khng thnh lp chi nhnh 1
Nng ng k u t gn vi thnh lp chi nhnh 1
Nng ng k u t gn vi thnh lp doanh nghip 1
Nng ng k u thu qua mng 1 1
Nng ng k thnh lp doanh nghip 9 9

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
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Nng ng k thnh lp doanh nghip t nhn 1
Nng ng k thnh lp cng ty TNHH 1 thnh vin 1
Nng ng k thnh lp cng ty TNHH 1
Nng ng k thnh lp cng ty c phn 1
Nng ng k thnh lp cng ty hp danh 1
Nng ng k thnh lp cng ty Nh nc 1
Nng ng k thay i, b sung nghng ngh kinh
doanh ca doanh nghip
1
Nng ng k thay i ni dung kinh doanh 1
Nng ng k thnh lp m hnh kinh doanh h c th 1
Nng ng k thnh lp chi nhnh, vn phng i din 2 2
Nng Thng bo thnh lp mi chi nhnh 1
Nng Thng bo thnh lp mi vn phng i din 1
2.9 Nng Vn ha, Th thao v Du lch 7
Nng Cp php cng din, ngh thut, thi trang 1 1
Nng Cp giy php t chc l hi 1 1
Nng Cp giy php hot ng v trng 1 1
Nng Cp giy php biu din ngh thut chuyn nghip 1 1
Nng Gia hn giy php thc hin qung co 1 1
Nng Cp giy php thc hin qung co 1 1
Nng Cp chng nhn hng c s lu tr 1 1
2.10 Nng Khoa hc v Cng ngh 3
Nng Cp giy php hot ng t chc khoa hc cng ngh 1 1
Nng ng k kim nh phng tin o 1 1
Nng ng k kim tra nh nc v cht lng hng ha nhp
khu
1 1
2.11 Nng Cng Thng 10
Nng ng k vt liu n 1 1
Nng ng k chng trnh khuyn mi 1 1
Nng ng k nhng quyn thng mi 1 1
Nng Cp php kinh doanh xng du 2 2
Nng Cp php iu kin kinh doanh xng du 1
Nng Cp i giy xc nhn iu kin kinh doanh cho
ca hng trm bn l xng du
1
Nng Cp php kinh doanh ru 2 2
Nng Cp i giy php kinh doanh bn bun hoc i
l bn bun ru
1
Nng Cp php kinh doanh bn bun ru 1
Nng Cp php kinh doanh thuc l 2 2
Nng Cp i giy php bn bun (hoc i l bn
bun) thuc l
1
Nng Cp php kinh doanh bn bun thuc l 1
Nng ng k mua bn in 1 1
2.12 Nng Giao thng Vn ti 6
Nng ng k ph hiu xe 3 3
Nng ng k ph hiu xe taxi 1
Nng ng k ph hiu xe hp ng 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
Nng ng k ph hiu xe vn chuyn khch du lch 1
Nng ng k s nht trnh v tuyn c nh 1 1
Nng ng k sa cha, ci to nng cp ng b 1 1
Nng Cp php cho phng tin vn ti vo ng cm 1 1
3 Lm ng 40 12 52
3.1 Lm ng Hi quan 1
Lm ng Khai hi quan in t 1 1
3.1 Lm ng Hi quan 1
Lm ng ng k kinh doanh 4 4
Lm ng ng k kinh doanh cho doanh nghip t nhn 1
Lm ng ng k kinh doanh cho Cng ty TNHH 1 thnh vin 1
Lm ng ng k kinh doanh cho Cng ty TNHH 2 thnh vin 1
Lm ng ng k kinh doanh cho Cng ty hp danh 1
3.3 Lm ng Thng tin v Truyn thng 2
Lm ng ng k xut bn bn tin 1 1
Lm ng ng k xut bn ti liu 1 1
3.4 Lm ng Xy dng 15 5
Lm ng ng k chng ch mi 5 5
Lm ng ng k chng ch mi cho kin trc s xy dng 1
Lm ng ng k chng ch mi cho k s kho st xy dng 1
Lm ng ng k chng ch mi cho K s thit k xy dng 1
Lm ng ng k chng ch mi cho Gim st thi cng hng
1
1
Lm ng ng k chng ch mi cho Gim st thi cng hng
2
1
Lm ng Cp b sung chng ch 5 5
Lm ng Cp b sung chng ch kin trc s xy dng 1
Lm ng Cp b sung chng ch k s kho st xy dng 1
Lm ng Cp b sung chng ch k s thit k xy dng 1
Lm ng Cp b sung chng ch gim st thi cng hng 1 1
Lm ng Cp b sung chng ch Gim st thi cng hng 2 1
Lm ng Cp li chng ch 5 5
Lm ng Cp li chng ch Kin trc s xy dng 1
Lm ng Cp li chng ch K s kho st xy dng 1
Lm ng Cp li chng ch K s thit k xy dng 1
Lm ng Cp li chng ch Gim st thi cng hng 1 1
Lm ng Cp li chng ch Gim st thi cng hng 2 1
Lm ng Cp php xy dng 4 4
Lm ng Cp giy php xy dng nh t nhn lin thng 1
Lm ng Cp giy php xy dng cng trnh 1
Lm ng Cp giy php xy dng nh t nhn 1
Lm ng Xin gia hn giy php xy dng nh t nhn 1
Lm ng Giy chng nhn quyn s hu cng trnh xy dng 1 1
3.5 Lm ng Y t 15
Lm ng ng k chng ch y 5 5
Lm ng Cp mi chng ch Y 1
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171
Lm ng Cp b sung chng ch Y 1
Lm ng Cp i chng ch Y 1
Lm ng Gia hn chng ch Y 1
Lm ng Cp li chng ch Y 1
Lm ng ng k chng ch dc 5 5
Lm ng Cp mi chng ch Dc 1
Lm ng Cp b sung chng ch Dc 1
Lm ng Cp i chng ch Dc 1
Lm ng Gia han chng ch Dc 1
Lm ng Cp li chng ch Dc 1
Lm ng ng k chng ch y hc c truyn 5 5
Lm ng Cp mi chng ch Y hc c truyn 1
Lm ng Cp b sung chng ch Y hc c truyn 1
Lm ng Cp i chng ch Y hc c truyn 1
Lm ng Gia hn chng ch Y hc c truyn 1
Lm ng Cp li chng ch Y hc c truyn 1
3.6 Lm ng Giao thng Vn ti 4
Lm ng ng k giy php li xe 4 4
Lm ng Cp giy di chuyn qun l Giy php li xe 1
Lm ng ngh i Giy php li xe 1
Lm ng ngh hc, st hch cp Giy php li xe 1
Lm ng Cp giy ng k t, xe my 1
3.7 Lm ng Ti nguyn v Mi trng 6
Lm ng t ai 6 6
Lm ng Tch hp tha t 1
Lm ng Chuyn mc ch s dng t 1
Lm ng ng k bin ng quyn s dng t 1
Lm ng ngh cp li giy chng nhn quyn s dng t 1
Lm ng ngh cp i giy chng nhn quyn s dng
t
1
Lm ng ngh cp giy chng nhn quyn s dng t 1
4 B Ra - Vng Tu 46 1 47
4.1 BR-VT K hoch v u t 1
BR-VT ng k kinh doanh h kinh doanh c th qua mng (ln
u)
1 1
4.2 BR-VT Cng Thng 46
BR-VT Cp giy chng nhn iu kin kinh doanh xng du 1 1
BR-VT Cp giy chng nhn iu kin kinh doanh kh t ha
lng
1 1
BR-VT Cp giy php kinh doanh bn bun sn phm thuc l 3 3
BR-VT Cp Giy php kinh doanh bn bun (hoc i l
bn bun) sn phm thuc l trong phm vi mt
tnh
1
BR-VT Sa i, b sung Giy php kinh doanh bn bun
(hoc i l bn bun) sn phm thuc l trong
phm vi mt tnh
1
BR-VT Cp li Giy php kinh doanh bn bun (hoc i l
bn bun) sn phm thuc l trong phm vi mt tnh
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
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172
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
BR-VT cp giy chng nhn kinh doanh nguyn liu thuc l 3 3
BR-VT Cp Giy chng nhn iu kin kinh doanh
nguyn liu thuc l
1
BR-VT Cp li Giy chng nhn iu kin kinh doanh
nguyn liu thuc l
1
BR-VT Sa i, b sung Giy chng nhn iu kin kinh
doanh nguyn liu thuc l
1
BR-VT Cp giy chng nhn an ton np kh du m 2 2
BR-VT Cp Giy chng nhn iu kin an ton np kh
du m ha lng vo chai
1
BR-VT Cp li Giy chng nhn iu kin an ton np
kh du m ha lng vo chai
1
BR-VT Cp Giy php kinh doanh bn bun (hoc i l bn
bun) ru trong phm vi mt tnh
1 1
BR-VT Giy php sn xut ru (di 3 triu lt/nm) 1 1
BR-VT Cp giy php thnh lp vn phng i din ca thng
nhn nc ngoi ti Vit Nam
5 5
BR-VT Cp Giy php thnh lp vn phng i din ca
thng nhn nc ngoi ti Vit Nam
1
BR-VT Cp li Giy php thnh lp vn phng i din ca
thng nhn nc ngoi ti Vit Nam
1
BR-VT iu chnh, b sung Giy php thnh lp vn phng
i din ca thng nhn nc ngoi ti Vit Nam
1
BR-VT Gia hn Giy php thnh lp vn phng i din
ca thng nhn nc ngoi ti Vit Nam
1
BR-VT Gia hn v iu chnh Giy php thnh lp vn
phng i din ca thng nhn nc ngoi ti
Vit Nam
1
BR-VT Cp php s dng vt liu n cng nghip 3 3
BR-VT Cp Giy php s dng vt liu n cng nghip 1
BR-VT Cp li Giy php s dng vt liu n cng nghip 1
BR-VT Xc nhn ng k giy php s dng vt liu n
cng nghip
1
BR-VT Cp Giy chng nhn ng k s dng i vi cc my,
thit b c yu cu an ton c th chuyn ngnh cng
nghip
1 1
BR-VT Hot ng nhng quyn thng mi trong nc 1 1
BR-VT Cp giy php thnh lp vn phng i din ca thng
nhn nc ngoi ti Vit Nam
3 3
BR-VT Thay i ng k hot ng nhng quyn thng
mi trong nc
1
BR-VT Chp thun ng k li hot ng nhng quyn
thng mi trong nc
1
BR-VT Chp thun ng k hot ng nhng quyn
thng mi trong nc
1
BR-VT ng k u nghip v gim nh thng mi 3 3
BR-VT Cp Giy chng nhn ng k li du nghip v
gim nh thng mi
1
BR-VT ng k b sung, sa i du nghip v gim nh
thng mi
1
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173
BR-VT Cp Giy chng nhn ng k du nghip v gim
nh thng mi
1
BR-VT ng k t chc bn hng a cp 3 3
BR-VT Cp b sung Giy ng k t chc bn hng a cp 1
BR-VT Cp li Giy ng k t chc bn hng a cp 1
BR-VT Cp giy ng k t chc bn hng a cp 1
BR-VT ng k t ch hi ch, trin lm thng mi 2 2
BR-VT Xc nhn ng k t chc hi ch, trin lm thng
mi ti Vit Nam
1
BR-VT Xc nhn thay i, b sung ni dung ng k t
chc hi ch, trin lm thng mi ti Vit Nam
1
BR-VT Thng bo khuyn mi 3 3
BR-VT Thng bo thc hin khuyn mi 1
BR-VT Xc nhn ng k sa i, b sung ni dung
chng trnh khuyn mi theo hnh thc mang tnh
may ri thc hin trn a bn 1 tnh, thnh ph trc
thuc trung ng
1
BR-VT Xc nhn ng k thc hin khuyn mi theo hnh
thc mang tnh may ri thc hin trn a bn 1
tnh, thnh ph trc thuc trung ng
1
BR-VT Cp php t vn v ng dy v trm bin p 3 3
BR-VT Cp Giy php t vn u t xy dng ng dy
v trm bin p c cp in p t 35 KV tr xung
1
BR-VT Sa i, b sung Giy php t vn u t xy dng
ng dy v trm bin p c cp in p t 35 KV
tr xung
1
BR-VT Cp Giy php t vn gim st thi cng ng dy
v trm bin p c cp in p t 35KV tr xung
1
BR-VT Sa i, b sung Giy php t vn gim st thi cng
ng dy v trm bin p c cp in p t 35KV
tr xung
1
BR-VT Cp php t vn v ng dy v trm bin p 3 3
BR-VT Cp Giy php hot ng pht in i vi cc nh
my in c quy m cng sut di 3 MW t ti
a phng
1
BR-VT Sa i, b sung Giy php hot ng pht in i
vi cc nh my in c quy m cng sut di 3
MW t ti a phng
1
BR-VT Cp php t vn v ng dy v trm bin p 3 3
BR-VT Cp li th Kim tra vin in lc trng hp b mt
hoc b hng th
1
BR-VT Cp th Kim tra vin in lc khi th ht hn s
dng
1
BR-VT Cp th Kim tra vin in lc 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
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v
174
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
BR-VT Cp Giy xc nhn khai bo ha cht nguy him 1 1
5 H Nam 45 0 45
5.1 H Nam K hoch v u t 6
H Nam ng k kinh doanh 4 4
H Nam ng k kinh doanh cho doanh nghip t nhn 1
H Nam ng k kinh doanh cho cng ty c phn 1
H Nam ng k kinh doanh cho Cng ty TNHH 1 thnh vin 1
H Nam ng k kinh doanh cho Cng ty TNHH 2 thnh vin 1
H Nam ng k lp chi nhnh, vn phng i din 2 2
H Nam ng k lp chi nhnh 1
H Nam ng k lp vn phng i din 1
5.2 H Nam Xy dng 1
H Nam Cp php xy dng 1 1
5.3 H Nam Qun l Khu Cng nghip 38
H Nam ng k, cp giy chng nhn u t i vi d n u t
trong nc
2 2
H Nam ng k, cp giy chng nhn u t i vi d n
u t trong nc c quy m vn u t t 15 t
ng Vit Nam n di 300 t ng Vit Nam v
khng thuc lnh vc u t c iu kin
1
H Nam ng k, cp giy chng nhn u t i vi d n
u t trong nc i vi d n u t nc ngoi
c quy m vn u t di 300 t ng Vit Nam v
khng thuc danh mc lnh vc u t c iu kin
1
H Nam Thm tra, cp giy chng nhn u t 4 4
H Nam Thm tra, cp giy chng nhn u t i vi d
n c quy m u t trn 300 t ng Vit Nam v
khng thuc lnh vc u t c iu kin
1
H Nam Thm tra, cp giy chng nhn u t i vi d
n c quy m u t di 300 t ng Vit Nam v
thuc lnh vc u t c iu kin
1
H Nam Thm tra, cp giy chng nhn u t i vi d n
c quy m u t t 300 t ng Vit Nam tr ln v
thuc lnh vc u t c iu kin
1
H Nam Thm tra, cp giy chng nhn u t i vi d
n u t thuc thm quyn chp thun ca Th
tng Chnh ph
1
H Nam iu chnh d n u t 2 2
H Nam ng k iu chnh d n u t 1
H Nam Thm tra, iu chnh d n u t 1
H Nam ng k li, chuyn i, ng k i giy chng nhn u
t i vi doanh nghip c vn u t nc ngoi
5 5
H Nam Cp giy chng nhn u t i vi cc doanh
nghip c vn u t nc ngoi thc hin vic
chuyn nhng d n
1
H Nam Chuyn i doanh nghip c vn u t nc ngoi 1
B

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175
H Nam Cp giy chng nhn u t i vi doanh nghip
c vn u t nc ngoi c thnh lp trn c
s chia/tch/hp nht/ st nhp /mua li doanh
nghip
1
H Nam ng k i Giy chng nhn u t i vi cc
d n u t theo hnh thc hp tc kinh doanh
c cp Gip php u t trc ngy 1/7/2006
1
H Nam ng k li doanh nghip c vn u t nc ngoi 1
H Nam Quy hoch xy dng 6 6
H Nam Cp chng ch quy hoch xy dng 1
H Nam Cp v qun l vic thc hin chng ch quy hoch
ca cc doanh nghip khu cng nghip
1
H Nam Ph duyt iu chnh quy hoch cng trnh xy
dng c duyt ca Khu cng nghip
1
H Nam Ph duyt iu chnh quy hoch xy dng khu cng
nghip c ph duyt
1
H Nam Tham gia kin v thit k c s cng trnh 1
H Nam Tham gia kin v thit k c s cng trnh i vi
d n nhm B, nhm C
1
H Nam Qun l doanh nghip 11 11
H Nam ng k h thng thang lng, bng lng 1
H Nam ng k cp S lao ng cho ngi Vit Nam 1
H Nam ng k, sa i b sung Ni quy lao ng 1
H Nam ng k ni quy lao ng 1
H Nam ng k sa i, b sung hoc gia hn Tha c lao
ng tp th
1
H Nam ng k Tha c lao ng tp th 1
H Nam H s ngh cp giy php lao ng i vi
trng hp ngi lao ng nc ngoi ln u
ngh cp Giy php lao ng
1
H Nam H s ngh cp giy php lao ng i vi
trng hp ngi lao ng nc ngoi c cp
Giy php lao ng v Giy php lao ng vn cn
hiu lc, c nhu cu giao kt thm hp ng lao
ng vi ngi s dng lao ng khc
1
H Nam H s ngh cp li Giy php lao ng 1
H Nam H s ngh gia hn Giy php lao ng 1
H Nam Sa i, b sung h thng thang lng, bng lng 1
H Nam Ph duyt bo co nh gi tc ng mi trng 8 8
H Nam Xc nhn n bo v mi trng 1
H Nam Ph duyt n Bo v mi trng 1
H Nam Ph duyt Bo co nh gi tc ng mi trng 1
H Nam Cp giy php x nc thi vo h thng thot
nc Khu cng nghip
1
H Nam Gia hn, thay i thi hn, iu chnh ni dung Giy
php x nc thi vo h thng thot nc khu
cng nghip
1
H Nam Ph duyt bo co nh gi tc ng mi trng
b sung
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
176
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
H Nam Xc nhn ng k Bn cam kt bo v mi trng 1
H Nam Xc nhn ng k Bn cam kt bo v mi trng
b sung
1
6 ng Nai 44 0 44
6.1 ng Nai Cng Thng 33
ng Nai Giy chng nhn iu kin kinh doanh kh t ha lng 2 2
ng Nai ng k cp giy chng nhn iu kin kinh
doanh kh t ha lng (cp mi) i vi doanh
nghip
1
ng Nai ng k cp giy chng nhn iu kin kinh
doanh kh t ha lng (cp i) i vi doanh
nghip
1
ng Nai Giy chng nhn iu kin kinh doanh ru 2 2
ng Nai ng k cp giy chng nhn iu kin kinh
doanh Ru (cp mi) i vi i l bn bun
1
ng Nai ng k cp giy chng nhn iu kin kinh
doanh Ru (cp i) i vi i l bn bun
1
ng Nai Giy chng nhn iu kin kinh doanh thuc l 2 2
ng Nai ng k cp giy chng nhn iu kin kinh
doanh Thuc l (cp mi) i vi i l bn bun
1
ng Nai ng k cp giy chng nhn iu kin kinh
doanh Thuc l (cp i) i vi i l bn bun
1
ng Nai Giy chng nhn iu kin kinh doanh xng du 2 2
ng Nai ng k cp giy chng nhn iu kin kinh
doanh Xng du (cp mi) i vi i l bn bun
1
ng Nai ng k cp giy chng nhn iu kin kinh
doanh Xng du (cp i) i vi i l bn bun
1
ng Nai Bn hng a cp 5 5
ng Nai ng k cp Giy t chc bn hng a cp (cp mi) 1
ng Nai ng k cp Giy t chc bn hng a cp (cp b
sung)
1
ng Nai ng k cp Giy t chc bn hng a cp (cp li
do mt)
1
ng Nai ng k cp Giy t chc bn hng a cp (cp li
do rch nt)
1
ng Nai Thng bo t chc bn hng a cp 1
ng Nai ng k khuyn mi 2 2
ng Nai Thng bo thc hin khuyn mi 1
ng Nai ng k thc hin khuyn mi 1
ng Nai Cp php thnh lp vn phng i din 11 11
ng Nai ng k cp Giy php thnh lp Vn phng i
din ti ng Nai
1
ng Nai Thng bo hot ng ca Vn phng i din 1
ng Nai Thc hin ch bo v tnh hnh hot ng ca
Vn phng i din
1
ng Nai Thay i a im t tr s Vn phng i din t
tnh khc n ng Nai
1
ng Nai Thay i tn gi, ni ng k thnh lp, lnh vc
hot ng, thi hn hot ng ca thng nhn
nc ngoi
1
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177
ng Nai Cp li trong trng hp giy php b mt, b rch,
b tiu hu
1
ng Nai Thay i ngi ng u ca VPD 1
ng Nai Thay i a im t tr s VPD trong phm vi
tnh ng Nai
1
ng Nai Thay i a im t tr s ca thng nhn nc
ngoi trong phm vi nc ni thng nhn thnh
lp
1
ng Nai ng k gia hn Giy php thnh lp Vn phng i
din
1
ng Nai Thng bo chm dt hot ng ca VPD 1
ng Nai ng k du nghip v 2 2
ng Nai ng k b sung, chnh sa Du nghip v 1
ng Nai ng k du nghip v 1
ng Nai ng k nhng quyn thng mi 2 2
ng Nai ng k hot ng nhng quyn thng mi (ban
u)
1
ng Nai ng k hot ng nhng quyn thng mi (th
cp)
1
ng Nai T chc hi ch, trin lm thng mi 3 3
ng Nai ng k cp Giy xc nhn t chc hi ch Trin
lm thng mi
1
ng Nai ng k thay i b sung ni dung t chc Hi ch,
trin lm thng mi
1
ng Nai ng k trng by hng gi, hng vi phm quyn
s hu tr tu
1
6.2 ng Nai Khoa hc v Cng ngh 5
ng Nai ng k ti khoa hc 1 1
ng Nai ng k giy php X-quang 1 1
ng Nai ng k nhn vin bc x 1 1
ng Nai Cp php s dng thit b X-quang chn on trong y t 1 1
ng Nai ng k hi thi sng to k thut 1 1
6.3 ng Nai K hoch v u t 6
ng Nai ng k kinh doanh 3 3
ng Nai Cp giy chng nhn ng k kinh doanh i vi
doanh nghip t nhn
1
ng Nai Cp giy chng nhn ng k kinh doanh i vi
Cng ty c phn
1
ng Nai Cp giy chng nhn ng k kinh doanh Cng ty
TNHH
1
ng Nai ng k thnh lp chi nhnh, vn phng i din 2 2
ng Nai ng k thnh lp chi nhnh 1
ng Nai ng k thnh lp vn phng i din 1
ng Nai ng k danh mc hng ha nhp khu min thu trc
tuyn
1 1
7 Lai Chu 37 0 37
7.1 Lai Chu Thng tin v Truyn thng 2

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
178
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
Lai Chu Cp php xut bn ti liu khng kinh doanh 1 1
Lai Chu Cp giy php xut bn bn tin. 1 1
7.2 Lai Chu Y t 35
Lai Chu Chng ch hnh ngh y hc c truyn t nhn 3 3
Lai Chu Cp chng ch hnh ngh y hc c truyn t nhn 1
Lai Chu Cp li chng ch hnh ngh y hc c truyn t
nhn
1
Lai Chu Gia hn chng ch hnh ngh y hc c truyn t
nhn
1
Lai Chu Chng nhn iu kin hnh ngh y hc c truyn t
nhn
3 3
Lai Chu Cp giy chng nhn iu kin hnh ngh y hc
c truyn t nhn
1
Lai Chu Cp li chng nhn iu kin hnh ngh y hc
c truyn t nhn
1
Lai Chu Gia hn chng nhn iu kin hnh ngh y hc
c truyn t nhn
1
Lai Chu Chng ch hnh ngh dc 4 4
Lai Chu Cp mi chng ch hnh ngh Dc 1
Lai Chu Cp li chng ch hnh ngh Dc 1
Lai Chu Cp i chng ch hnh ngh Dc 1
Lai Chu Gia hn chng ch hnh ngh Dc 1
Lai Chu Giy chng nhn iu kin kinh doanh thuc 5 5
Lai Chu Cp giy chng nhn diu kin kinh doanh
thuc
1
Lai Chu Cp li chng nhn diu kin kinh doanh thuc 1
Lai Chu i giy chng nhn diu kin kinh doanh thuc 1
Lai Chu B sung chng nhn diu kin kinh doanh thuc 1
Lai Chu Gia hn chng nhn diu kin kinh doanh thuc 1
Lai Chu Chng ch hnh ngh y dc c truyn 9 9
Lai Chu Cp chng ch hnh ngh y dc c truyn cho c
nhn ng u c s iu tr khng dng thuc
1
Lai Chu Cp chng ch hnh ngh y dc c truyn cho c
nhn ng u phng chn tr
1
Lai Chu Cp chng ch hnh ngh y dc c truyn cho c
nhn ng u trung tm k tha ng dng y hc
c truyn
1
Lai Chu Cp li chng ch hnh ngh y dc c truyn cho
c nhn ng u c s iu tr khng dng thuc
1
Lai Chu Cp li chng ch hnh ngh y dc c truyn cho
c nhn ng u phng chn tr
1
Lai Chu Cp li chng ch hnh ngh y dc c truyn cho
c nhn ng u trung tm k tha ng dng y
hc c truyn
1
Lai Chu Gia hn chng ch hnh ngh y dc c truyn cho
c nhn ng u c s iu tr khng dng thuc
1
Lai Chu Gia hn chng ch hnh ngh y dc c truyn cho
c nhn ng u phng chn tr
1
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179
Lai Chu Gia hn chng ch hnh ngh y dc c truyn cho
c nhn ng u trung tm k tha, ng dng y
hc c truyn
1
Lai Chu Bi thuc gia truyn 2 2
Lai Chu Cp giy chng nhn bi thuc gia truyn 1
Lai Chu Cp li giy chng nhn bi thuc gia truyn 1
Lai Chu Chng nhn iu kin hnh ngh y dc c truyn 9 9
Lai Chu Cp giy chng nhn iu kin hnh ngh y
dc c truyn cho c s iu tr khng dng thuc
1
Lai Chu Cp giy chng nhn iu kin hnh ngh cho
phng chn tr
1
Lai Chu Cp giy chng nhn iu kin hnh ngh cho
trung tm k tha ng dng y hc c truyn
1
Lai Chu Cp li giy chng nhn iu kin hnh ngh
cho c s iu tr khng dng thuc
1
Lai Chu Cp li giy chng nhn iu kin hnh ngh
cho phng chn tr
1
Lai Chu Cp li giy chng nhn iu kin hnh ngh
cho trung tm k tha ng dng y hc c truyn
1
Lai Chu Gia hn giy chng nhn iu kin hnh ngh
cho c s iu tr khng dng thuc
1
Lai Chu Gia hn giy chng nhn iu kin hnh ngh
cho phng chn tr
1
Lai Chu Gia hn giy chng nhn iu kin hnh ngh
cho trung tm k tha ng dng y hc c truyn
1
8 Yn Bi (Yenbai) 34 34
8.1 Yn Bi K hoch v u t 31
Yn Bi Chuyn nhng d n u t 1 1
Yn Bi ng k li doanh nghip 2 2
Yn Bi ng k li cc doanh nghip c vn u t nc
ngoi theo quy nh ca Lut Doanh nghip v Lut
u t.
1
Yn Bi ng k li doanh nghip trong trng hp c cam
kt chuyn giao bi hon.
1
Yn Bi ng k chuyn i doanh nghip 4 4
Yn Bi Chuyn i doanh nghip lin doanh v doanh
nghip 100% vn nc ngoi c t hai ch s hu
tr ln thnh cng ty TNHH 1 thnh vin
1
Yn Bi Chuyn i doanh nghip lin doanh v doanh
nghip 100% vn nc ngoi do mt t chc hoc
c nhn nc ngoi u t thnh cng ty TNHH 2
thnh vin tr ln
1
Yn Bi Chuyn i doanh nghip c vn u t nc
ngoi thnh cng ty c phn
1
Yn Bi Chuyn i doanh nghip trong trng hp c cam
kt chuyn khng bi hon
1
Yn Bi ng k u t d n 7 7
Yn Bi ng k u t i vi d n u t trong nc gn
vi thnh lp chi nhnh (p dng cho nh u t
trong nc c d n u t di 300 t ng, khng
thuc lnh vc u t c iu kin)
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
180
B

o

c

o

T
h

n
g

m

n

t

V
i

t

N
a
m

2
0
1
0

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
Yn Bi ng k u t i vi d n u t c vn u t
nc ngoi (p dng cho d n c quy m vn u
t di 300 t ng v khng thuc lnh vc u t
c iu kin)
1
Yn Bi ng k u t i vi d n c vn u t nc
ngoi gn vi thnh lp doanh nghip (p dng
cho d n c quy m vn u t di 300 t ng,
khng thuc lnh vc u t c iu kin)
1
Yn Bi ng k u t i vi d n c vn u t nc
ngoi gn vi thnh lp chi nhnh (p dng cho d
n c quy m u t di 300 t v khng thuc lnh
vc u t c iu kin)
1
Yn Bi ng k u t i vi d n c vn u t trong
nc gn vi thnh lp doanh nghip (p dng
cho d n c quy m vn u t di 300 t, khng
thuc lnh vc u t c iu kin)
1
Yn Bi ng k u t i vi d n u t trong nc c
ngh cp giy chng nhn u t (p dng cho
nh u t trong nc c d n u t di 300 t
v c ngh cp giy chng nhn u t)
1
Yn Bi ng k u t i vi cc d n trong nc khng
cn cp giy chng nhn u t (p dung cho nh
u t trong nc c vn u t t 15 t n di
300 t v khng thuc lnh vc u t c iu kin)
1
Yn Bi Thm tra cp giy chng nhn u t 12 12
Yn Bi Thm tra cp giy chng nhn u t i vi d n
c vn t 300 t tr ln v khng thuc lnh vc u
t c iu kin
1
Yn Bi Thm tra cp giy chng nhn u t i vi d n
c quy m di 300 t v thuc lnh vc u t c
iu kin
1
Yn Bi Thm tra cp giy chng nhn u t i vi d n
u t c quy m t 300 t tr ln v thuc lnh vc
u t c iu kin
1
Yn Bi Thm tra cp giy chng nhn u t i vi d n
u t c quy m t 300 t tr ln v thuc lnh vc
u t c iu kin gn vi thnh lp doanh nghip
1
Yn Bi Thm tra cp giy chng nhn u t cho d n u
t thuc quyn chp thun ca Th tng Chnh
ph
1
Yn Bi Thm tra iu chnh d n u t 1
Yn Bi Thm tra cp giy chng nhn u t i vi d n
u t quy m t 300 t tr ln v khng thuc lnh
vc u t c iu kin gn vi thnh lp chi nhnh
1
Yn Bi Thm tra cp giy chng nhn u t vi d n u
t c quy m di 300 t, thuc lnh vc u t c
iu kin gn vi thnh lp chi nhnh
1
Yn Bi Thm tra cp giy chng nhn u t i vi d n
u t c quy m vn t 300 t tr ln v thuc lnh
vc u t c iu kin gn vi thnh lp chi nhnh
1
Yn Bi Thm tra cp giy chng nhn u t i vi d n
u t c quy m t 300 t tr ln v khng thuc
lnh vc u t c iu kin gn vi thnh lp
doanh nghip
1
Yn Bi Thm tra cp giy chng nhn u t cho d n u
t thuc quyn chp thun ca Th tng Chnh
ph gn vi thnh lp doanh nghip
1
B

o

c

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T
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n
g

m

n

t

V
i

t

N
a
m

2
0
1
0
181
Yn Bi Thm tra cp giy chng nhn u t i vi d n
u t quy m di 300 t v thuc lnh vc u t
c iu kin gn vi thnh lp doanh nghip
1
Yn Bi ng k iu chnh d n u t 1 1
Yn Bi Tm ngng thc hin d n u t 1 1
Yn Bi Gin tin thc hin d n u t 1 1
Yn Bi ng k i giy chng nhn u t theo quy nh ca
Lut Doanh nghip v Lut u t
1 1
Yn Bi ng k iu chnh ni dung ng k kinh doanh trong
giy chng nhn u t
1 1
8.2 Yn Bi Giao thng Vn ti 3
Yn Bi Cp giy php li xe c gii ng b 3 3
Yn Bi Cp i giy php li xe c gii ng b 1
Yn Bi Di chuyn giy php li xe c gii ng b (di
chuyn n)
1
Yn Bi Di chuyn giy php li xe c gii ng b (di
chuyn i)
1
9 Qung Bnh 19 11 30
9.1 Q. Bnh K hoch v u t 18 3
Q. Bnh ng k kinh doanh 5 5
Q. Bnh Th tc: ng k kinh doanh (thnh lp) i vi
cng ty c phn, thnh lp cng ty c phn
1
Q. Bnh Th tc: ng k kinh doanh (thnh lp) i vi
cng ty TNHH 2 thnh vin tr ln
1
Q. Bnh Th tc: ng k kinh doanh (thnh lp) i vi
cng ty TNHH 1 thnh vin: c nhn
1
Q. Bnh Th tc: ng k kinh doanh (thnh lp) i vi
cng ty TNHH 1 thnh vin: t chc (php nhn)
1
Q. Bnh Th tc: ng k kinh doanh i vi doanh nghip
t nhn
1
Q. Bnh ng k hot ng chi nhnh, vn phng 11 11
Q. Bnh Th tc: ng k hot ng (thnh lp) chi nhnh
ca cng ty c phn
1
Q. Bnh Th tc: ng k hot ng (thnh lp) vn phng
i din ca cng ty c phn
1
Q. Bnh Th tc: ng k hot ng (thnh lp) chi nhnh
ca cng ty hp danh
1
Q. Bnh Th tc: ng k hot ng (thnh lp) vn phng
i din ca cng ty hp danh
1
Q. Bnh Th tc: ng k hot ng (thnh lp) chi nhnh
ca cng ty TNHH 2 thnh vin tr ln
1
Q. Bnh Th tc: ng k hot ng (thnh lp) chi nhnh
ca Cng ty TNHH 1 thnhvin
1
Q. Bnh Th tc: ng k hot ng (thnh lp) vn phng
i din ca cng ty TNHH 2 thnh vin tr ln
1
Q. Bnh Th tc: ng k hot ng (thnh lp) vn phng
i din ca cng ty TNHH 1 thnh vin
1
Q. Bnh Th tc: ng k hot ng (thnh lp) chi nhnh
ca doanh nghip t nhn
1
Q. Bnh Th tc: ng k hot ng (thnh lp) vn phng
i din ca doanh nghip t nhn
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
182
B

o

c

o

T
h

n
g

m

n

t

V
i

t

N
a
m

2
0
1
0

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
Q. Bnh Th tc: ng k lp chi nhnh/vn phng i din
trc thuc hp tc x
1
Q. Bnh Cp m s Doanh nghip 1 1
Q. Bnh Khc du 1 1
Q. Bnh ng k kinh doanh h kinh doanh 3 3
Q. Bnh Cp giy chng nhn ng k kinh doanh h kinh
doanh (ln u)
1
Q. Bnh Thay i giy chng nhn ng k kinh doanh h
kinh doanh
1
Q. Bnh Cp li giy chng nhn ng k kinh doanh h
kinh doanh
1
9.2 Q. Bnh Hi Quan 1
Q. Bnh Khai Hi quan t xa 1 1
9.3 Q. Bnh Xy dng 1
Q. Bnh Cp giy php xy dng 1 1
9.4 Q. Bnh Ti nguyn v Mi trng 7
Q. Bnh t ai 7 7
Q. Bnh Cp giy chng nhn quyn s dng t (ln u) 1
Q. Bnh Cp giy chng nhn quyn s dng t sau giao
t
1
Q. Bnh ng k tch, hp tha t 1
Q. Bnh ng k chuyn i mc ch s dng t 1
Q. Bnh Chuyn i, chuyn nhng quyn s dng t 1
Q. Bnh ng k tha k quyn s dng t 1
Q. Bnh ng k cp li, cp i gy chng nhn quyn s
dng t
1
10 Nam nh 27 0 27
10.1 Nam nh Y t 24
Nam nh Hnh ngh dc 4 4
Nam nh Cp mi chng ch hnh ngh dc 1
Nam nh Cp i chng ch hnh ngh dc 1
Nam nh Cp li chng ch hnh ngh dc 1
Nam nh Cp gia hn chng ch hnh ngh dc 1
Nam nh Kinh doanh thuc 5 5
Nam nh Cp mi giy chng nhn iu kin kinh doanh
thuc
1
Nam nh Cp li giy chng nhn iu kin kinh doanh
thuc
1
Nam nh B sung phm vi kinh doanh trong giy chng nhn
iu kin kinh doanh thuc
1
Nam nh Cp gia hn giy chng nhn iu kin kinh
doanh thuc
1
Nam nh Cp i giy chng nhn iu kin kinh doanh
thuc
1
Nam nh Cp chng ch hnh ngh y t nhn 4 4
B

o

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g

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i

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2
0
1
0
183
Nam nh Cp mi chng ch hnh ngh y t nhn 1
Nam nh Cp li chng ch hnh ngh y t nhn 1
Nam nh Gia hn chng ch hnh ngh y t nhn 1
Nam nh Cp i chng ch hnh ngh y t nhn 1
Nam nh Cp giy chng nhn iu kin hnh ngh y t nhn 4 4
Nam nh Cp mi giy chng nhn iu kin hnh ngh
y t nhn
1
Nam nh Cp i giy chng nhn in kin hnh ngh
y t nhn
1
Nam nh Cp li giy chng nhn iu kin hnh ngh
y t nhn
1
Nam nh Gia hn giy chng nhn iu kin hnh ngh
y t nhn
1
Nam nh Cp chng ch hnh ngh y hc c truyn t nhn 4 4
Nam nh Cp chng ch hnh ngh y hc c truyn t nhn 1
Nam nh Gia hn chng ch hnh ngh y hc c truyn t
nhn
1
Nam nh Cp li chng ch hnh ngh y hc c truyn t
nhn
1
Nam nh Cp i chng ch hnh ngh y hc c truyn t
nhn
1
Nam nh Cp giy chng nhn iu kin hnh ngh y hc c
truyn t nhn
3 3
Nam nh Cp giy chng nhn iu kin hnh ngh y hc
c truyn t nhn
1
Nam nh Cp li giy chng nhn iu kin hnh ngh y
hc c truyn t nhn
1
Nam nh Gia hn giy chng nhn iu kin hnh ngh y
hc c truyn t nhn
1
10.2 Nam nh K hoch v u t 3
Nam nh ng k kinh doanh 1 1
Nam nh Cp m s doanh nghip 1 1
Nam nh Khc du 1 1
11 Bnh nh 21 21
11.1 Bnh nh Cng Thng 21
Bnh nh Cp giy chng nhn iu kin kinh doanh 4 4
Bnh nh Quy trnh th tc cp giy chng nhn iu kin
kinh doanh xng du
1
Bnh nh Quy trnh th tc cp giy chng nhn iu kin
kinh doanh kh t ha lng
1
Bnh nh Quy trnh th tc cp giy chng nhn iu kin
kinh doanh bn thuc l
1
Bnh nh Quy trnh th tc cp giy chng nhn iu kin
kinh doanh ru
1
Bnh nh Quy trnh th tc, xc nhn ng k, thay i, b sung thc
hin chng trnh khuyn mi
1 1
Bnh nh Cp giy php thnh lp vn phng i din ca thng
nhn nc ngoi ti Vit Nam
4 4

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
184
B

o

c

o

T
h

n
g

m

n

t

V
i

t

N
a
m

2
0
1
0

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
Bnh nh Quy trnh th tc cp mi giy php thnh lp vn
phng i din ca thng nhn nc ngoi ti Vit
Nam
1
Bnh nh Cp li giy php thnh lp vn phng i din ca
thng nhn nc ngoi ti vit nam
1
Bnh nh Cp sa i, b sung(iu chnh) giy php thnh
lp vn phng i din ca thng nhn nc
ngoi ti vit nam
1
Bnh nh Cp gia hn giy php thnh lp vn phng i din
ca thng nhn nc ngoi ti vit nam
1
Bnh nh Thm nh cp giy chng nhn an ton 2 2
Bnh nh Thm nh h s cp giy chng nhn iu kin
an ton k thut trm kh du m ha cht lng
(PLG)
1
Bnh nh Thm nh h s cp giy chng nhn iu
kincho trm nap PLG vo chai
1
Bnh nh Gp thit k c s cc d n u t xy dng 2 2
Bnh nh Tham gia gp thit k c s cc d n u t xy
dng cng trnh cng nghip nhm B
1
Bnh nh Tham gia gp thit k c s cc d n u t xy
dng cng trnh cng nghip nhm C
1
Bnh nh Gii quyt n th khiu ni, t co 1 1
Bnh nh Cp php kinh doanh thuc l 5 5
Bnh nh Cp b sung, sa i giy kinh doanh bn bun
thuc l
1
Bnh nh Cp li giy php kinh doanh bn bun thuc l 1
Bnh nh Cp giy php kinh doanh nguyn liu thuc l 1
Bnh nh Cp b sung, sa i giy php kinh doanh nguyn
liu thuc l
1
Bnh nh Cp li giy php kinh doanh nguyn liu thuc l 1
Bnh nh Cp gia hn v iu chnh giy php thnh lp vn phng
i din ca thng nhn nc ngoi ti vit nam
1 1
Bnh nh Quy trnh th tc ng k giy php s dng vt liu n 1 1
12 Ph Th 19 19
12.1 Ph Th K hoch v u t 19
Ph Th ng k thnh lp doanh nghip 5 5
Ph Th ng k thnh lp Cng ty c phn 1
Ph Th ng k thnh lp Doanh nghip t nhn 1
Ph Th ng k thnh lp Cng ty TNHH 1 thnh vin 1
Ph Th ng k thnh lp Cng ty TNHH 2 thnh vin tr
ln
1
Ph Th ng k thnh lp Cng ty hp danh 1
Ph Th ng k thnh lp chi nhnh, vn phng i din 3 3
Ph Th ng k Thnh lp chi nhnh 1
Ph Th ng k Thnh lp vn phng i din 1
Ph Th ng k Thnh lp a im kinh doanh 1
Ph Th ng k thay i 4 4
B

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m

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t

V
i

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a
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2
0
1
0
185
Ph Th ng k Thay i a ch tr s chnh ca cng ty 1
Ph Th ng k Thay i ngnh ngh kinh doanh 1
Ph Th ng k ng k thay i tn doanh nghip 1
Ph Th ng k thay i ngi i din 1
Ph Th Thng bo thnh vin cng ty 4 4
Ph Th Thng bo kt np thnh vin cng ty TNHH / cng
ty C phn
1
Ph Th Thng bo thay i b sung thnh vin cng ty hp
danh
1
Ph Th Thng bo thay i thnh vin cng ty TNHH /
cng ty C phn do chuyn nhng
1
Ph Th Thng bo thay i thnh vin cng ty TNHH /
cng ty C phn do tha k
1
Ph Th Thng bo ngng, gii th, bn doanh nghip 3 3
Ph Th Thng bo tm ngng hot ng ca doanh nghip 1
Ph Th Thng bo gii th doanh nghip 1
Ph Th Thng bo bn doanh nghip 1
13 Bc Giang (Bacgiang) 15 2 17
13.1 Bc Giang K hoch v u t 1
Bc Giang ng k kinh doanh h kinh doanh 1 1
13.2 Bc Giang Xy dng 1
Bc Giang Cp php xy dng nh ring l 1 1
13.3 Bc Giang Thng tin v Truyn thng 15
Bc Giang Cp giy php cung ng dch v chuyn pht th. 1
Bc Giang Xc nhn thng bo kinh doanh dch v chuyn pht. 1
Bc Giang Bo co S Thng tin v Truyn thng v tnh hnh cung
cp dch v Internet
1
Bc Giang Xc nhn sn lng vin thng cng ch. 1
Bc Giang Cp Giy php trng by t thng tin 1
Bc Giang Cp giy php xut bn bn tin (trong nc). 1
Bc Giang Cho php t chc hot ng lin quan n thng tin bo
ch ca c quan, t chc nc ngoi
1
Bc Giang Cho php thnh lp v hot ng ca c quan i din,
phng vin thng tr trong nc ca cc c quan bo
ch.
1
Bc Giang Cp Giy php t chc trin lm, hi ch xut bn phm
cho c quan, t chc, c nhn ca a phng: chi nhnh,
vn phng i din, n v trc thuc ca c quan, t chc
ca Trung ng ti a phng.
1
Bc Giang Cp Giy php hot ng in i vi xut bn phm, sn
phm bo ch, tem chng gi cho c s in ca a phng.
1
Bc Giang Cp Giy php in gia cng cho nc ngoi sn phm
khng phi l xut bn phm i vi c s in ca c quan,
t chc, c nhn thuc a phng
1
Bc Giang Cp Giy php xut bn ti liu khng kinh doanh cho c
quan, t chc thuc a phng, chi nhnh, vn phng i
din, n v trc thuc c quan, t chc ca Trung ng ti
a phng.
1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
186
B

o

c

o

T
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n
g

m

n

t

V
i

t

N
a
m

2
0
1
0

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
Bc Giang Cp Giy php nhp khu xut bn n phm khng kinh
doanh.
1
Bc Giang Th tc thm nh Thit k c s cng trnh xy dng
chuyn ngnh Thng tin v Truyn thng
1
Bc Giang Th tc thm nh Bo co kinh t - k thut cng trnh xy
dng chuyn ngnh Thng tin v Truyn thng
1
14 Bnh Phc (Binhphuoc) 17 17
14.1 B. Phc K hoch v u t 16
B. Phc ng k kinh doanh 3 3
B. Phc ng k thnh lp doanh nghip 1
B. Phc ng k thnh lp chi nhnh, vn phng i din 1
B. Phc ng k kinh doanh cng ty c phn 1
B. Phc ng k thay i 6 6
B. Phc Thay i a ch tr s chnh ca cng ty 1
B. Phc Thay i ngnh ngh kinh doanh 1
B. Phc ng k thay i tn doanh nghip 1
B. Phc ng k thay i ngi i din 1
B. Phc ng k thay i vn iu l ca cng ty 1
B. Phc ng k thay i vn u t ca doanh nghip t
nhn
1
B. Phc ng k thay i 6 6
B. Phc Thng bo thay i b sung thnh vin cng ty
hp danh
1
B. Phc Thng bo thay i thnh vin cng ty TNHH /
cng ty C phn do chuyn nhng
1
B. Phc Thng bo thay i thnh vin cng ty TNHH /
cng ty C phn do tha k
1
B. Phc Thng bo kt np thnh vin cng ty TNHH / cng
ty C phn
1
B. Phc Thng bo tm ngng hot ng ca doanh nghip 1 1
B. Phc Thng bo gii th doanh nghip 1 1
B. Phc Thng bo bn doanh nghip 1 1
14.2 B. Phc Xy dng 1
B. Phc ng k gia hn giy php xy dng 1 1
15 Lo Cai 11 4 15
15.1 Lo Cai Thng tin v Truyn thng 2
Lo Cai Cp php xut bn ti liu khng kinh doanh 1 1
Lo Cai Cp php xut bn bn tin 1 1
15.3 Lo Cai Y t 4
Lo Cai Cp chng ch hnh ngh 4 4
Lo Cai Cp chng ch hnh ngh dc t nhn 1
Lo Cai Cp chng ch hnh ngh khm, cha bnh t nhn 1
Lo Cai Cp gia hn chng ch hnh ngh dc 1
Lo Cai Cp gia hn chng ch hnh ngh khm cha bnh 1
15.4 Lo Cai K hoch v u t 1
B

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187
Lo Cai Cp php kinh doanh h c th ngnh ngh c iu kin 1 1
15.5 Lo Cai Ti nguyn v Mi trng 3
Lo Cai t ai 3 3
Lo Cai Cp giy chng nhn i vi trng hp ngi s
dng t ng thi l ch s hu nh v cc cng
trnh xy dng
1
Lo Cai Chuyn i mc ch s dng t i vi trng
hp i vi t chc, c s tn gio, ngi Vit Nam
nh c nc ngoi, t chc nc ngoi, c nhn
nc ngoi
1
Lo Cai Chuyn mc ch s dng t cho t chc i vi
trng hp khng phi xin php
1
16 Bc Liu 14 0 14
16.1 Bc Liu K hoch v u t 5
Bc Liu Cp giy php ng k kinh doanh 1 1
Bc Liu Cp giy php u t 3 3
Bc Liu Cp giy php u t i vi trng hp khng gn
vi thnh lp doanh nghip hoc chi nhnh
1
Bc Liu Cp giy php u t i vi trng hp gn vi
thnh lp doanh nghip
1
Bc Liu Cp giy php u t i vi trng hp gn vi
thnh lp chi nhnh
1
Bc Liu Cp giy php thnh lp chi nhnh, vn phng i din 1 1
16.2 Bc Liu Xy dng 4
Bc Liu Gia hn giy php xy dng 1 1
Bc Liu Thay i thit k 1 1
Bc Liu Cp chng ch hnh ngh xy dng 2
Bc Liu Cp mi chng ch hnh ngh hot ng xy dng 1
Bc Liu Cp i chng ch hnh ngh hot ng xy dng 1
16.3 Bc Liu Ti nguyn v Mi trng 3
Bc Liu Cp gi chng nhn 3 3
Bc Liu Giy chng nhn i vi trng hp khng c ti
sn gn lin vi t hoc c ti sn nhng khng c
nhu cu chng nhn quyn s hu hoc c ti sn
nhng thuc quyn s hu ca ngi khc
1
Bc Liu Giy chng nhn i vi trng hp ti sn gn lin
vi t m ch s hu ti sn khng ng thi l
ngi s dng t
1
Bc Liu Giy chng nhn i vi trng hp ngi s dng
t ng thi l ch s hu nh , cng trnh xy dng
1
16.4 Bc Liu T php 1
Bc Liu Cp giy ng k tm tr, tm vng 1 1
16.5 Bc Liu Thanh tra 1
Bc Liu Gii quyt khiu ni t co 1 1
17 Kin Giang 12 0 12
17.1 K. Giang Y t 4
K. Giang Cp chng ch hnh ngh y dc t nhn 4 4
K. Giang Cp mi Chng ch hnh ngh y dc t nhn 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
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188
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
K. Giang Gia hn Chng ch hnh ngh y dc t nhn 1
K. Giang Cp li chng ch hnh ngh y dc t nhn 1
K. Giang Thay i chng ch hnh ngh y dc t nhn 1
17.2 K. Giang Xy dng 8
K. Giang Cp php xy dng 6 6
K. Giang ng k cp php xy dng cho cng trnh tm 1
K. Giang ngh cp giy php xy dng cho nh nng
thn
1
K. Giang ng k gia hn Giy php xy dng 1
K. Giang n xin thay i thit k 1
K. Giang n xin iu chnh giy php xy dng 1
K. Giang ng k cp php xy dng nh ring l th 1
K. Giang Cp php cho trm v ct ng ten 2 2
K. Giang n v s dng cho trm v ct ng ten loi 1 1
K. Giang n v s dng cho trm v ct ng ten loi 2 1
18 Hu Giang 10 0 10
18.1 H. Giang K hoch v u t 4
H. Giang ng k kinh doanh 4 4
H. Giang ng k kinh doanh trc tuyn i vi doanh
nghip t nhn
1
H. Giang ng k kinh doanh trc tuyn i vi Cng ty
TNHH 2 thnh vin
1
H. Giang ng k kinh doanh trc tuyn i vi Cng ty C
phn
1
H. Giang ng k kinh doanh trc tuyn i vi Cng ty
TNHH 1 thnh vin
1
18.2 H. Giang Ti nguyn v Mi trng 2
H. Giang ng k chuyn mc ch s dng t 1 1
H. Giang ng k Giao thu t 1 1
18.3 H. Giang T php 3
H. Giang Hnh chnh t php 3 3
H. Giang ng k tm tr 1
H. Giang Khai bo tm vng 1
H. Giang Lu tr v tip nhn lu tr 1
18.4 H. Giang Khoa hc v Cng ngh 1
H. Giang ng k ti khoa hc v cng ngh 1 1
19 TP. H Ch Minh 0 10 10
19.1 TP.HCM K hoch v u t 4
TP.HCM ng k kinh doanh 3 4
TP.HCM ng k kinh doanh h kinh doanh c th 2
TP.HCM iu chnh ni dung giy chng nhn kinh doanh 1
TP.HCM Tm ngng kinh doanh h kinh doanh c th 1
19.2 TP.HCM Lao ng, Thng binh v X hi 3
TP.HCM Hng dn khai trnh s dng lao ng 1 1
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TP.HCM Hng dn bo co gim lao ng 1 1
TP.HCM hng dn ng k bin ng di chuyn n v 1 1
19.3 TP.HCM Tu php 3
TP.HCM Hnh chnh t php 3 3
TP.HCM ng k cp bn sao giy khai sinh 1
TP.HCM ng k cp bn sao giy chng t 1
TP.HCM ng k cp bn sao giy chng nhn kt hn 1
20 Bnh Thun 8 0 8
20.1 B. Thun Xy dng 3
B. Thun Cp php xy dng 3 3
B. Thun ng k cp php xy dng cng trnh, nh ring
l th
1
B. Thun ng k cp php xy dng xy dng tm 1
B. Thun ng k cp php xy dng nh nng thn 1
20.2 B. Thun K hoch v u t 5
B. Thun ng k kinh doanh 5 5
B. Thun ng k doanh nghip t nhn 1
B. Thun ng k cng ty trch nhim hu hn mt thnh
vin
1
B. Thun ng k cng ty trch nhim hu hn hai thnh
vin tr ln
1
B. Thun ng k cng ty c phn 1
B. Thun ng k cng ty hp danh 1
21 k Lk 8 8
21.1 k Lk K hoch v u t 8
k Lk ng k kinh doanh 4 4
k Lk ng k kinh doanh i vi doanh nghip t nhn 1
k Lk ng k kinh doanh i vi cng ty c phn 1
k Lk ng k kinh doanh i vi Cng ty TNHH 1 thnh
vin
1
k Lk ng k kinh doanh i vi Cng ty TNHH 2 thnh
vin
1
k Lk ng k lp chi nhnh, vn phng i din 2 2
k Lk ng k lp chi nhnh 1
k Lk ng k lp vn phng i din 1
k Lk Khc du 1 1
k Lk Cp m s Doanh nghip 1 1
22 TP. H Ni 8 8
22.1 H Ni Thng tin v Truyn thng 6
H Ni ngh t chc hp bo 1 1
H Ni Cp php xut bn tin 1 1
H Ni Cp php hot ng in xut bn phm 1 1
H Ni Cp php t chc trin lm, hi ch xut bn phm 1 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
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190
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TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v
H Ni Thm nh v cp php trang tin in t tng hp 1 1
H Ni Nhp khu xut bn phm khng kinh doanh 1 1
22.2 H Ni K hoch v u t 1 0
H Ni H tr ng k M s doanh nghip qua mng 1 1
22.3 H Ni Cng Thng 1
H Ni H tr ng k thnh lp vn phng i din nc ngoi
ti H Ni - Vit Nam
1 1
23 ng Thp 6 0 6
23.1 . Thp Khoa hc v Cng ngh 1
. Thp ng k ti khoa hc 1 1
23.2 . Thp Thng tin v Truyn thng 5
. Thp Th tc cp giy php in gia cng xut bn phm cho nc
ngoi
1 1
. Thp Th tc cp giy php in gia cng cho nc ngoi (vng
m, bo ch, s tit kim, h chiu, chng minh th, vn
bng chng ch, tem chng gi).
1 1
. Thp Th tc cp giy php nhp khu vn ha phm khng
thuc phm vi kinh doanh
1 1
. Thp Th tc cp giy php xut bn ti liu khng kinh doanh 1 1
. Thp Th tc cp giy php hot ng in xut bn phm v cc
sn phm khng phi l xut bn phm.
1 1
24 Lng Sn 6 0 6
24.1 Lng Sn K hoch v u t 6
Lng Sn ng k kinh doanh 4 4
Lng Sn ng k kinh doanh i vi doanh nghip t nhn 1
Lng Sn ng k kinh doanh Cng ty C phn 1
Lng Sn ng k Cng ty TNHH 1 thnh vin 1
Lng Sn ng k kinh doanh Cng ty TNHH 2 thnh vin 1
Lng Sn ng k lp chi nhnh, vn phng i din 2 2
Lng Sn ng k lp chi nhnh 1
Lng Sn ng k lp vn phng i din 1
25 Qung Nam 6 6
25.1 Q. Nam K hoch v u t 6
Q. Nam ng k kinh doanh 4 4
Q. Nam ng k kinh doanh i vi doanh nghip t nhn 1
Q. Nam ng k kinh doanh i vi cng ty c phn 1
Q. Nam ng k kinh doanh i vi cng ty TNHH 1 thnh vin 1
Q. Nam ng k kinh doanh i vi cng ty TNHH 2 thnh vin 1
Q. Nam ng k lp chi nhnh, vn phng i din 2 2
Q. Nam ng k lp chi nhnh 1
Q. Nam ng k lp vn phng i din 1
26 Gia Lai 5 5
26.1 Gia Lai Giao thng Vn ti 5
Gia Lai Cp giy php li xe 5 5
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Gia Lai Cp i giy php li xe cho khch du lch li xe vo
Vit Nam
1
Gia Lai i giy php li xe do ngnh giao thng vn ti cp 1
Gia Lai i giy php li xe do b quc phng cp 1
Gia Lai i giy php li xe cho ngi nc ngoi 1
Gia Lai i giy php li xe cho cc trng hp c bit khi
i giy php li xe do ngnh giao thng vn ti cp
1
27 TP. Hi Phng 0 5 5
27.1 Hi Phng K hoch v u t 2
Hi Phng ng k kinh doanh 2 2
Hi Phng ng k kinh doanh h kinh doanh 1
Hi Phng ng k kinh doanh hp tc x 1
27.2 Hi Phng Y t 1
Hi Phng Cp giy chng nhn iu kin v sinh an ton thc
phm
1 1
27.3 Hi Phng T php 2
Hi Phng Cp giy khai sinh 2 2
Hi Phng Cp li bn chnh giy khai sinh 1
Hi Phng Cp bn sao giy khai sinh t S ng k khai sinh 1
28 Ngh An 5 0 5
28.1 Ngh An Xy dng 1
Ngh An Cp giy php xy dng 1 1
28.2 Ngh An K hoch v u t 1
Ngh An ng k kinh doanh 1
28.3 Ngh An Ti nguyn v Mi trng 1
Ngh An Cp giy chng nhn quyn s dng t 1 1
28.4 Ngh An An ton, an ninh 2
Ngh An Thm nh h s phng chy cha chy 1 1
Ngh An Cp giy chng nhn iu kin ANTT 1 1
29 Ph Yn 5 5
29.1 Ph Yn Thng tin v Truyn thng 5
Ph Yn ng k hp bo 1 1
Ph Yn Cp php hot ng ngnh in 1 1
Ph Yn Cp php xut bn bn tin 1 1
Ph Yn Cp php trin lm hi ch xut bn phm 1 1
Ph Yn Cp php xut bn ti liu khng kinh doanh 1 1
30 Vnh Phc 5 5
30.1 Vnh Phc Giao thng Vn ti 2
Vnh Phc Cp giy php li xe c gii ng b 2 2
Vnh Phc ng k hc v cp GPLXCG ng b 1
Vnh Phc Cp li, cp i v di chuyn GPLXCG ng b 1
30.2 Vnh Phc An ton, an ninh 3

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
s
dch
v

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
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v
192
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Vnh Phc ng k d n, cng trnh thuc din phi thit k v thm
duyt v phng chy v cha chy
1 1
Vnh Phc Cp giy chng nhn c s iu kin v phng chy v
cha chy trc khi a vo hot ng
1 1
Vnh Phc ngh t chc kim tra v nghim thu cng trnh phng
chy cha chy
1 1
31 Thi Bnh 4 4
31.1 T. Bnh Xy dng 3
T. Bnh Cp chng ch hnh ngh 3 3
T. Bnh Cp chng ch hnh ngh k s hot ng xy dng 1
T. Bnh Cp chng ch hnh ngh kin trc s hot ng
xy dng
1
T. Bnh Cp chng ch hnh ngh gim st hot ng xy
dng
1
31.2 T. Bnh Thanh tra 1
T. Bnh Gii quyt n th khiu ni, t co 1 1
32 H Tnh 3 3
32.1 H Tnh K hoch v u t 3
H Tnh ng k kinh doanh 3 3
H Tnh ng k kinh doanh trc tuyn i vi Cng ty
TNHH c 2 thnh vin tr ln
1
H Tnh ng k kinh doanh trc tuyn i vi Cng ty C
phn
1
H Tnh ng k kinh doanh trc tuyn i vi doanh
nghip t nhn
1
33 Ha Bnh 3 3
33.1 Ha Bnh Thng tin v Truyn thng 3
Ha Bnh Cp giy php ngnh in 1 1
Ha Bnh Cp giy php hp bo 1 1
Ha Bnh Cp giy php xut bn khng kinh doanh 1 1
34 Tha Thin - Hu 0 3 3
34.1 T.T. Hu Hi quan 3
T.T. Hu Khai hi quan in t 1 3
35 Long An 1 1
35.1 Long An Thng tin v Truyn thng 1
Long An Cp php xut bn ti liu khng kinh doanh 1 1
36 Ninh Bnh 1 1
36.1 Ninh Bnh T php 1
Ninh Bnh Khai bo tm tr ngi nc ngoi, vit nam trn internet 1 1
37 Qung Ninh 1 1
37.1 Q. Ninh Thng tin v Truyn thng 1
Q. Ninh Cp php xut bn bn tin 1 1
38 Tin Giang 1 1
38.1 T. Giang Khoa hc v Cng ngh 1
T. Giang Qun l ng k ti d n khoa hc cng ngh 1 1

TT a phng Lnh vc Nhm dch v / dch v S
dch v
thnh
phn
SL dch
v cung
cp ti
cp tnh
SL dch
v cung
cp ti
cp qun
/ huyn
Tng
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TT a phng 2010 2009 2008
TS Mc
1, 2
Mc 3 Mc 4 DVC
khc
TS Mc
1, 2
Mc 3 DVC
khc
Mc
1, 2
Mc 3
1 B Ti chnh 887 840 4 43 17 17 7
2 B K hoch v u t 503 503 6 6 1
3 B Giao thng vn ti 415 415 - 24
4 B Lao ng, Thng
binh v X hi
291 291 286 286
5 B Y t 247 247 133 133
6 B Nng nghip v Pht
trin nng thn
226 222 4 264 226 38 100
7 Ngn hng Nh nc
Vit Nam
220 220 224 223 1 3
8 B Cng Thng 209 198 10 1 200 198 2 2
9 B Gio dc v o to 206 181 2 23 205 181 1 23 9
10 B Thng tin v Truyn
thng
154 151 3 149 142 3 4 16 1
11 B Khoa hc v Cng
ngh
137 137 1 161 160 1 2
12 B Vn ha, Th thao v
Du lch
124 124 -
13 B T php 106 106 112 112 65
14 B Ni v 88 88 2 2
15 B Ti nguyn v Mi
trng
69 65 4 212 212 1
16 B Ngoi giao 65 62 3 70 69 1 6
17 y ban Dn tc 11 11
18 B Xy dng 10 10 10 10 6
* Ghi ch: Du - trong ct Tng s (TS) l n v khng c s liu.
Ph lc 4. Danh sch dch v hnh chnh cng trc tuyn mc 3 ca cc B, c quan ngang B
TT n v Tn dch v hnh chnh cng mc 3
1 B Cng Thng 1. Cp gip php nhp khu t ng (2008)
2. Qun l v cp chng nhn xut x in t Form A
3. Qun l v cp chng nhn xut x in t Form D
4. Qun l v cp chng nhn xut x in t Form E
5. Qun l v cp chng nhn xut x in t Form AK
6. Qun l v cp chng nhn xut x in t Form S
7. Qun l v cp chng nhn xut x in t Form AJ
8. Qun l v cp chng nhn xut x in t Form AANZ
9. Qun l v cp chng nhn xut x in t Form AI
10. Cp php s dng vt liu n cng nghip
2 B Ti chnh 1. ng k ti sn
2. Th tc hi quan in t
3. Np h s khai thu qua mng Internet
4. Thanh tra x l vi phm v gii quyt khiu ni, t co trong lnh vc chng khon
Ph lc 3. S lng dch v cng trc tuyn c cung cp ti cc B, c quan ngang B
194
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3 B Nng nghip v pht trin
nng thn
1. ng k nhp khu phn bn, nguyn liu sn xut phn bn ngoi Danh mc phn bn c
php sn xut, kinh doanh v s dng ti Vit Nam
2. Nhp khu ging cy trng ngoi Danh mc ging cy trng c php sn xut, kinh doanh
( sn xut th)
3. Kim tra v cng nhn c s sn xut, kinh doanh thy sn iu kin m bo v sinh an
ton thc phm (thuc thm quyn ca B NN v PTNT)
4. nh gi ln u v ch nh phng kim nghim cht lng nng lm thy sn
4 B Thng tin v Truyn thng 1. ng k cp php tn s v tuyn in (2009)
2. Thng bo s dng tn min quc t (2009)
3. ng k tn min ting Vit (2008)
5 B Ngoi giao 1. ng k cp giy Min th thc cho ngi Vit Nam nh c nc ngoi (2009)
2. ng k trc tuyn cp pht h chiu ngoi giao cng v
3. ng k trc tuyn cng hm xin th thc
6 B Gio dc v o to 1. ng k thi tuyn sinh i hc (2009)
2. ng k i du hc theo ngn sch nh nc
7 B Khoa hc v Cng ngh 1. Cp php cho cc c s bc x (2009)
* Ghi ch: Nm ghi trong cp ngoc n trong ct Tn dch v l nm dch v bt u c cung cp.