MANUAL FOR WBTS 173

SYSTEM

OBJECTIVES:
1. TO ENCODE ALL 173 THRU A CENTRALIZED LOCAL DATA BASE THAT CAN BE
EASILY MONITOR THE TIME FLOW OF REPAIRS
2. TO EASILY TRACK ALL TROUBLES REPORTED BY SUBSCRIBERS
3. ALL 173 WILL BE HANDLED BY A CUSTOMER SERVICE ASSISTANT IN THE
FUTURE AND WILL USE THIS SYSTEM TO ENCODE AND REPORT TROUBLES
THINGS YOU NEED TO LEARN:
1. LOGIN
2. TYPES OF USER LOGIN
3. ENCODING OF TROUBLES
. ENCODING OF TROUBLESHOOT OF INSIDE PLANT TROUBLE
!. ENCODING OF TROUBLESHOOT OF OUTSIDE PLANT TROUBLE
". CREATING TERMINAL RECORDS
7. SWAPPING OF PAIRS ON TERMINAL

FROM THE ADDRESS BAR# TYPE IN $%%&:''1(2.1").1*.11!'+,%- AND HIT
ENTER. YOU WILL BE DIRECTED TO LOGIN PAGE

LOG.IN PAGE

CLICK THE DROP DOWN
LIST AND SELECT YOUR
E/CHANGE
ENTER YOUR USERNAME AND PASSWORD AND HIT ENTER
0USERNAME AND PASSWORD WILL BE GIVEN TO YOU AND YOU MUST
REMEMBER IT AND MUST NOT BE SHARED W' OTHERS1

REPORTING OF TROUBLES

TYPE IN THE TEL. NO
TYPE THE CELLPHONE # (IF GIVEN,
LEAVE IT BLANK IF NOT PROVIDED)
CLICKTHE DROPDOWN LIST TO
SELECT THE TYPE OF PROBLEM
TYPE IN THE NAME OF
REPORTING SUBSCRIBER

AFTER CLICKING THE DROPDOWN LIST,
CHOOSE THE APPLICABLE TYPE OF PROBLEM.
IF NOT INCLUDED IN THE LIST, CHOOSE
OTHERS AND TYPE IN THE NATURE OF
PROBLEM AND CLICK THE SAVE BUTTON
AFTER SAVING, TR# WILL AUTOMATICALLY
APPEAR IN YOUR SCREEN

E/AMPLE PAGE OF TROUBLE NOT
INCLUDED IN THE LIST
CHOOSE OTHERS
SPACE PROVIDED WILL APPEAR AND
TYPE IN THE NATURE OF TROUBLE
CLICK SAVE

YOU CAN CHECK YOUR INPUT BY SEARCHING
YOU CAN CHECK YOUR INPUT BY SEARCHING
TYPE IN THE TELEPHONE #
THEN CLICK THE SEARCH BUTTON
REPORTED
TROUBLE WILL
APPEAR AT THE
BOTTOM

SELECT SERVICE ORDER TO VIEW THE REPORT INFORMATION

TAB ' PAGE FOR CSA
ALL REPORTED TROUBLE WILL AUTOMATICALLY APPEAR IN YOUR
SCREEN
PAGE FOR TECHNICIAN ACCOUNT
ISOLATE THE PROBLEM BY CHECKING THE
DROPDOWN LIST FOR ISP OR OSP, THEN CLICK
THE SAVE BUTTON

FOR INSIDE PLANT TROUBLE
CLICK ISP
SELECT ISP

CLICK THE BOX TO CHECK THE REPORTED TROUBLE
PUT REMARKS ON THE BOX PROVIDED
THEN CLICK SAVE
AFTER SAVING, ACCOUNT WILL BE AUTOMATICALLY REMOVED FROM
THIS PAGE
I2 3456378 9$69:67 ;< %$6 MDF -3=6 %$6 56>35:-

SELECT CALLED SUBSCRIBER TO CHECK IF THEIR

TELEPHONE IS OK ALREADY.

CALL THE SUBSCRIBER TO CHECK IF THE TROUBLE IS ALREADY OK
CLICK THE BOX TO CHECK THE CALLED NUMBER
PUT THE NAME OF THE SUBSCRIBER CALLED
THEN CLICK SAVE

CLICK THE DROPDOWN LIST AND
SELECT OSP
THEN CLICK THE SAVE BUTTON
FOR OUTSIDE PLANT TROUBLE

SELECT ISSUE TO LINE IF IT WILL BE GIVEN TO THE LINEMAN

CLICK ON THE BOX TO ISSUE THE S.O
THEN CLICK THE SAVE BUTTON
* BY SAVING, IT WILL REGISTER THE TIME THE S.O IS ISSUED. IT
WILL ALSO AUTOMATICALLY GENERATE S.O FORM

CLICK THE DROPDOWN LIST
AND CHOOSE THE TYPE OF
SERVICE
YOU CAN WRITE
THE MATERIALS IF
NEEDED
CLICK THE PRINT BUTTON IF PRINTER IS AVAILABLE
THEN CLICK THE OK BUTTON IF YOUR FINISHED PRINTING OR NOT PRINTING THE S.O

WHEN THE LINEMAN RETURNS THE S.O....
SELECT RETURN S.O FORM

CLICK THE BOX OF THE RETURNED S.O
INPUT THE DATE THE S.O RETURNED (MM/DD/YY FORMAT EX. !/"/"!)
INPUT THE TIME THE S.O RETURNED (# AM/PM FORMAT EX. !# PM)
THEN CLICK THE SAVE BUTTON

AFTER ENCODING THE S.O ;<2O# SELECT ENCODE REMARKS OF S.O....

CLICK THE BOX TO PLACE A CHECK
PUT ON THE REMARKS BY TYPING ON THE SPACE
PROVIDED (SHOULD BE NOT LESS THAN $
CHARACTERS, LESS THAN $ CHARACTERS WILL NOT
SAVE YOUR WORK)
THEN CLICK THE SAVE BUTTON

CLICK THE BOX TO PLACE A CHECK
THEN CLICK THE %&'()* BUTTON
I2 CHANGE LOCATION OF TELEPHONE LINE

I2 CHANGE LOCATION OF TELEPHONE LINE

CLICK THE BOX TO PLACE A CHECK
THEN CLICK THE %&'()* BUTTON
I2 CHANGE LOCATION OF TELEPHONE LINE

+
PLACE THE CURSOR ABOVE THE REPORTS
THEN CLICK THE CALLED
SUBSCRIBER OPTION

SELECT CALLED SUBSCRIBER TO CHECK IF THEIR
TELEPHONE IS OK ALREADY.

CALL THE SUBSCRIBER TO CHECK IF THE TROUBLE IS ALREADY OK
CLICK THE BOX TO CHECK THE CALLED NUMBER
PUT THE NAME OF THE SUBSCRIBER CALLED
THEN CLICK SAVE

PLACE THE CURSOR ABOVE THE TERMINAL
TO SHOW THE DROPDOWN LIST
THEN CLICK THE TERMINAL OPTION
CREATING TERMINAL

+
TYPE THE TERMINAL / MSAN NUMBER
TYPE THE NUMBER OF PAIR / PORT
TYPE THE TERMINAL / MSAN NUMBER
CLICK GO TO SAVE

+
INPUT OF DETAILS FOR TERMINAL
TYPE THE TERMINAL /
MSAN NUMBER
CLICK GO

ENCODE ALL DETAILS ON THE BO/ PROVIDED INDICATE IF GOOD OR BAD PAIR
THEN CLICK SAVE BUTTON AT THE BOTTOM OF THE PAGE

SWAP TELEPHONE LINES
GO TO TERMINAL PAGE
TYPE THE TERMINAL /
MSAN NUMBER
CLICK THE SEARCH
BUTTON

CLICK THE BOXES OF THE
PAIRS YOU WOULD LIKE TO
SWAP
CLICK THE SWAP BUTTON

ENCODE THE DETAILS TO BE CHANGE AND CLICK
THE SWAP BUTTON TO SAVE THE CHANGES

PROCEDURE FOR ISSUANCE OF S.O FOR INSTALLATION
PLACE THE CURSOR IN THE
REPORTS OPTION TO SEE THE
LIST
SELECT SO INSTALLATION

ALL PENDING FOR INSTALLATION WILL APPEAR
AUTOMATICALLY IN YOUR PAGE
CHECK THE BO/ TO GENERATE S.O
CLICK SAVE BUTTON
ONCE SAVED# A MESSAGE BO/ WILL APPEAR INDICATING YOUR S.O ?
0SAMPLE MESSAGE BELOW1

ONCE LINEMAN RETURNED THE S.O AFTER THE INSTALLATION RETURN IN YOUR
TECHNICIAN PAGE
PLACE THE CURSOR IN THE
REPORTS OPTION TO SEE THE
LIST
SELECT INSTALLATION

THIS PAGE WILL APPEAR AND CHECK THE BO/
CONFIRMING INSTALLATION IS ALREADY DONE
CLICK SAVE BUTTON
MESSAGE BO/ WILL APPEAR AFTER SAVING YOUR WORK