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    SanchitSinghal
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    The document reports customer ratings for various aspects of a luxury 5-star hotel across several categories: tangibility, reliability, responsiveness, assurance, and empathy. Tangibility ratings included attractiveness, decor, staff appearance, and facilities. Reliability ratings focused on accommodation timing, room delivery, facilities, and staff efficiency. Responsiveness ratings covered welcoming customers, responding to requests, providing information, and service speed. Assurance ratings included staff experience, politeness, security efforts, and atmosphere. Empathy ratings addressed accessibility, staff availability, attention, flexibility, and customer provisions.

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    The document reports customer ratings for various aspects of a luxury 5-star hotel across several categories: tangibility, reliability, responsiveness, assurance, and empathy. Tangibility ratings included attractiveness, decor, staff appearance, and facilities. Reliability ratings focused on accommodation timing, room delivery, facilities, and staff efficiency. Responsiveness ratings covered welcoming customers, responding to requests, providing information, and service speed. Assurance ratings included staff experience, politeness, security efforts, and atmosphere. Empathy ratings addressed accessibility, staff availability, attention, flexibility, and customer provisions.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    8 views1 page

    Rater

    Uploaded by

    SanchitSinghal
    The document reports customer ratings for various aspects of a luxury 5-star hotel across several categories: tangibility, reliability, responsiveness, assurance, and empathy. Tangibility ratings included attractiveness, decor, staff appearance, and facilities. Reliability ratings focused on accommodation timing, room delivery, facilities, and staff efficiency. Responsiveness ratings covered welcoming customers, responding to requests, providing information, and service speed. Assurance ratings included staff experience, politeness, security efforts, and atmosphere. Empathy ratings addressed accessibility, staff availability, attention, flexibility, and customer provisions.

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    © All Rights Reserved
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    of 1

    Tangibility Average Rating

    Attractiveness (external) 8.2


    Internal decorations 9.6
    Staff appearance & tidiness 9.8
    Hotel facilities 9.5

    Please rate the following parameter between one to 10 wrt a 5 star luxury hotel
    Reliability Average Rating
    Timely accommodation 8.5
    Room delivered to customers 9.6
    Facilities of rooms 9.9
    Staff efficiency 9.1

    Responsiveness Average Rating
    Welcoming of customers 9.2
    Respond to requests 9.9
    Giving information regarding services 9.3
    Speed of service 9.9

    Assurance Average Rating
    Staff experience and professionalism 9.3
    Staff politeness 9.4
    Effort done by staff for security 9.6
    Hotel atmosphere(calmness) 9.9

    Empathy Average Rating
    Accessibility 9.9
    Staff availability 9.9
    Attention paid by staff 9.6
    Staff flexibility 9.5
    Hotel provision for customer necessities 9.4

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