DE LA PENA, Aishwarya Isabel | BSBA 3- Marketing

2.
Case Processing Summary
Cases
Valid

Missing

Total

Percent

Percent

Percent

Satisfaction * Education

372

100.0%

.0%

372

100.0%

Satisfaction * Age Group

372

100.0%

.0%

372

100.0%

334

89.8%

38

10.2%

372

100.0%

Recommendation *
Education

372

100.0%

.0%

372

100.0%

Recommendation * Age
Group

372

100.0%

.0%

372

100.0%

Recommendation * Income
Group

334

89.8%

38

10.2%

372

100.0%

Likelihood * Education

372

100.0%

.0%

372

100.0%

Likelihood * Age Group

372

100.0%

.0%

372

100.0%

334

89.8%

38

10.2%

372

100.0%

Satisfaction * Income Group

Likelihood * Income Group

Satisfaction (Education)
Crosstab
Count
Education
Satisfactio
n
Total

1.00

2.00

3.00

Total

1.00

41

104

210

355

2.00

17

43

113

216

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

4.577(a)
4.306

2
2

.101
.116

1.954

.162

372

a 1 cells (16.7%) expf < 5. Min exp = 1.97...

Satisfaction (Age Group)

Crosstab
Count
Age Group
Satisfactio
n
Total

1.00
2.00

1.00

2.00

3.00

4.00

Total

86

91

97

81

355

17

93

95

99

85

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

3.372(a)
3.454

3
3

.338
.327

1.296

.255

372

a 4 cells (50.0%) expf < 5. Min exp = 3.88...

Satisfaction (Income Group)

Crosstab
Count
Income Group
Satisfactio
n

1.00

2.00

3.00

4.00

5.00

Total

1.00

44

81

90

38

64

317

2.00

17

46

87

92

43

66

334

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

6.644(a)
6.141

4
4

.156
.189

.023

.880

334

a 5 cells (50.0%) expf < 5. Min exp = 2.19...

Recommendation (Education)
Crosstab
Count
Education
Recommendat
ion
Total

1.00

2.00

3.00

Total

1.00

34

90

180

304

2.00

23

36

68

43

113

216

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

.904(a)
.897

2
2

.636
.639

.799

.371

372

a 0 cells (.0%) expf < 5. Min exp = 7.86...

Recommendation (Age Group)

Crosstab
Count
Age Group
Recommendat
ion

1.00

2.00

3.00

4.00

Total

1.00

74

77

89

64

304

2.00

19

18

10

21

68

93

95

99

85

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

7.099(a)
7.592

3
3

.069
.055

.010

.920

372

a 0 cells (.0%) expf < 5. Min exp = 15.54...

Recommendation (Income Group)

Crosstab
Count
Income Group
Recommendat
ion
Total

1.00

2.00

3.00

4.00

5.00

Total

1.00

36

68

80

32

52

268

2.00

10

19

12

11

14

66

46

87

92

43

66

334

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

3.975(a)
4.182

4
4

.409
.382

.007

.934

334

a 0 cells (.0%) expf < 5. Min exp = 8.50...

Likelihood (Education)
Crosstab
Count
Education
1.00

2.00

3.00

Total

Likelihood

1.00

42

2.00
Total

106

210

358

14

43

113

216

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

2.669(a)
2.471

2
2

.263
.291

.352

.553

372

a 2 cells (33.3%) expf < 5. Min exp = 1.62...

Likelihood (Age Group)

Crosstab
Count
Age Group
Likelihood
Total

1.00

2.00

3.00

4.00

Total

1.00

89

92

98

79

358

2.00

14

93

95

99

85

372

Chi-Square Tests

Pearson Chi-Square

Value

df

Asymptotic
Significance

4.791(a)

.188

Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

5.113

.164

.347

.556

372

a 4 cells (50.0%) expf < 5. Min exp = 3.20...

Likelihood (Income Group)

Crosstab
Count
Income Group
Likelihood
Total

1.00

2.00

3.00

4.00

5.00

Total

1.00

44

83

89

40

64

320

2.00

14

46

87

92

43

66

334

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

1.289(a)
1.193

4
4

.863
.879

.030

.863

334

a 5 cells (50.0%) expf < 5. Min exp = 1.80...

3.
Case Processing Summary

Cases
Valid

Missing

Total

Percent

Percent

Percent

Probably * Education

372

100.0%

.0%

372

100.0%

Probably * Age Group

372

100.0%

.0%

372

100.0%

Probably * Income Group

334

89.8%

38

10.2%

372

100.0%

Definitely * Education

372

100.0%

.0%

372

100.0%

Definitely * Age Group

372

100.0%

.0%

372

100.0%

Definitely * Income Group

334

89.8%

38

10.2%

372

100.0%

Probably (Education)
Crosstab
Count
Education
Probably

1.00

2.00

3.00

Total

1.00

15

29

68

112

2.00

12

42

83

137

3.00

16

42

65

123

43

113

216

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

3.661(a)
3.753

4
4

.454
.441

.736

.391

372

a 0 cells (.0%) expf < 5. Min exp = 12.95...

Probably (Age Group)

Crosstab
Count
Age Group
Probably

Total

1.00

2.00

3.00

4.00

Total

1.00

23

33

31

25

112

2.00

35

34

39

29

137

3.00

35

28

29

31

123

93

95

99

85

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

3.703(a)
3.726

6
6

.717
.714

.183

.669

372

a 0 cells (.0%) expf < 5. Min exp = 25.59...

Probably (Income Group)

Crosstab
Count
Income Group

Total

Probably

1.00

2.00

3.00

4.00

5.00

1.00

11

28

24

16

22

101

2.00

12

25

43

13

30

123

3.00

23

34

25

14

14

110

46

87

92

43

66

334

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

18.174(a)
18.069

8
8

.020
.021

6.270

.012

334

a 0 cells (.0%) expf < 5. Min exp = 13.00...

Definitely (Education)
Crosstab
Count
Education
Definitely

1.00

2.00

3.00

Total

1.00

14

33

71

118

2.00

14

35

80

129

3.00

15

45

65

125

43

113

216

372

Total

Chi-Square Tests

Pearson Chi-Square

Value

df

Asymptotic
Significance

3.289(a)

.511

Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

3.260

.515

.900

.343

372

a 0 cells (.0%) expf < 5. Min exp = 13.64...

Definitely * Age Group

Crosstab
Count
Age Group
Definitely

Total

1.00

2.00

3.00

4.00

Total

1.00

29

34

30

25

118

2.00

29

33

40

27

129

3.00

35

28

29

33

125

93

95

99

85

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

4.350(a)
4.301

6
6

.629
.636

.110

.740

372

a 0 cells (.0%) expf < 5. Min exp = 26.96...

Definitely (Income Group)

Crosstab
Count
Income Group

Total

Definitely

1.00

2.00

3.00

4.00

5.00

1.00

10

27

27

17

24

105

2.00

17

25

35

13

24

114

3.00

19

35

30

13

18

115

46

87

92

43

66

334

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

7.237(a)
7.351

8
8

.511
.499

4.600

.032

334

a 0 cells (.0%) expf < 5. Min exp = 13.52...

4.

T-Test
One-Sample Statistics

Mean

Std. Deviation

Std. Error
Mean

Q8_1

372

7.7419

1.47871

.07667

Q8_2

372

7.52151

1.758175

.091157

Q8_3

372

6.8978

1.86623

.09676

Q8_4

372

8.1962

1.30588

.06771

Q8_5

372

6.2231

2.19929

.11403

Q8_6

372

7.4624

1.86937

.09692

Q8_7

372

7.5753

2.01135

.10428

Q8_8

372

7.5430

1.64695

.08539

Q8_9

372

5.9435

3.27443

.16977

Q8_10

372

6.4489

2.89438

.15007

Q8_11

372

6.8683

3.04793

.15803

Q8_12

372

7.6694

1.81661

.09419

Q8_13

372

8.1989

1.30650

.06774

One-Sample Test

Test Value = 5
95% Confidence Interval of
the Difference
t

df

Sig(2-tailed)...

Mean
Difference

Lower

Upper

Q8_1

35.764

371

.000

2.7419

2.5912

2.8927

Q8_2

27.661

371

.000

2.52151

2.34226

2.70075

Q8_3

19.614

371

.000

1.8978

1.7076

2.0881

Q8_4

47.207

371

.000

3.1962

3.0631

3.3294

Q8_5

10.726

371

.000

1.2231

.9989

1.4473

Q8_6

25.406

371

.000

2.4624

2.2718

2.6530

Q8_7

24.695

371

.000

2.5753

2.3702

2.7803

Q8_8

29.781

371

.000

2.5430

2.3751

2.7109

5.
Case Processing Summary
Cases
Valid
N

Missing
Percent

Percent

Total
N

Percent

Q1

372

100.0%

.0%

372

100.0%

Q8_1

372

100.0%

.0%

372

100.0%

Q8_2

372

100.0%

.0%

372

100.0%

Q8_3

372

100.0%

.0%

372

100.0%

Q8_4

372

100.0%

.0%

372

100.0%

Q8_5

372

100.0%

.0%

372

100.0%

Q8_6

372

100.0%

.0%

372

100.0%

Q8_7

372

100.0%

.0%

372

100.0%

Q8_8

372

100.0%

.0%

372

100.0%

Q8_9

372

100.0%

.0%

372

100.0%

Q8_10

372

100.0%

.0%

372

100.0%

Descriptives

Q1

Mean
95% Confidence
Interval for Mean

Q8_1

Lower Bound
Upper Bound

Statistic

Std. Error

3.0027

.06488

2.8751
3.1303

5% Trimmed Mean

2.9474

Median

3.0000

Variance

1.566

Std. Deviation

1.25141

Minimum

1.00

Maximum

6.00

Range

5.00

Interquartile Range

2.0000

Skewness

.742

.126

Kurtosis

-.130

.252

Mean

7.7419

.07667

95% Confidence
Interval for Mean

Lower Bound
Upper Bound

7.5912
7.8927

Q8_2

5% Trimmed Mean

7.9020

Median

8.0000

Variance

2.187

Std. Deviation

1.47871

Minimum

1.00

Maximum

9.00

Range

8.00

Interquartile Range

2.0000

Skewness

-1.520
2.727

.252

Mean

7.52151

.091157

95% Confidence
Interval for Mean

Q8_3

.126

Kurtosis
Lower Bound
Upper Bound

7.34226
7.70075

5% Trimmed Mean

7.72461

Median

8.00000

Variance

3.091

Std. Deviation

1.758175

Minimum

.000

Maximum

9.000

Range

9.000

Interquartile Range

2.00000

Skewness

-1.629

.126

Kurtosis

2.923

.252

Mean

6.8978

.09676

95% Confidence
Interval for Mean

Lower Bound
Upper Bound

6.7076
7.0881

5% Trimmed Mean

7.0484

Median

7.0000

Variance

3.483

Std. Deviation

1.86623

Minimum

1.00

Maximum

9.00

Q8_4

Range

8.00

Interquartile Range

2.0000

Skewness

-.971

.126

Kurtosis

.596

.252

Mean

8.1962

.06771

95% Confidence
Interval for Mean

Q8_5

Upper Bound

8.0631
8.3294

5% Trimmed Mean

8.3871

Median

9.0000

Variance

1.705

Std. Deviation

1.30588

Minimum

1.00

Maximum

9.00

Range

8.00

Interquartile Range

1.0000

Skewness

-2.376

.126

Kurtosis

6.792

.252

Mean

6.2231

.11403

95% Confidence
Interval for Mean

Q8_6

Lower Bound

Lower Bound
Upper Bound

5.9989
6.4473

5% Trimmed Mean

6.3931

Median

7.0000

Variance

4.837

Std. Deviation

2.19929

Minimum

.00

Maximum

9.00

Range

9.00

Interquartile Range

3.0000

Skewness

-.975

Kurtosis

.668

.252

Mean

7.4624

.09692

95% Confidence

Lower Bound

7.2718

.126

Interval for Mean

Q8_7

7.6530

5% Trimmed Mean

7.6935

Median

8.0000

Variance

3.495

Std. Deviation

1.86937

Minimum

.00

Maximum

9.00

Range

9.00

Interquartile Range

2.0000

Skewness

-1.700

.126

Kurtosis

3.001

.252

Mean

7.5753

.10428

95% Confidence
Interval for Mean

Q8_8

Upper Bound

Lower Bound
Upper Bound

7.3702
7.7803

5% Trimmed Mean

7.8686

Median

8.0000

Variance

4.046

Std. Deviation

2.01135

Minimum

.00

Maximum

9.00

Range

9.00

Interquartile Range

2.0000

Skewness

-2.034

.126

Kurtosis

4.103

.252

Mean

7.5430

.08539

95% Confidence
Interval for Mean

Lower Bound
Upper Bound

7.3751
7.7109

5% Trimmed Mean

7.7276

Median

8.0000

Variance

2.712

Std. Deviation

1.64695

Q8_9

Minimum

1.00

Maximum

9.00

Range

8.00

Interquartile Range

2.0000

Skewness

-1.461

Kurtosis

2.024

.252

Mean

5.9435

.16977

95% Confidence
Interval for Mean

Q8_10

Lower Bound
Upper Bound

.126

5.6097
6.2774

5% Trimmed Mean

6.0723

Median

7.0000

Variance

10.722

Std. Deviation

3.27443

Minimum

.00

Maximum

9.00

Range

9.00

Interquartile Range

6.0000

Skewness

-.518

.126

Kurtosis

-1.369

.252

Mean

6.4489

.15007

95% Confidence
Interval for Mean

Lower Bound
Upper Bound

6.1538
6.7440

5% Trimmed Mean

6.6278

Median

7.0000

Variance

8.377

Std. Deviation

2.89438

Minimum

.00

Maximum

9.00

Range

9.00

Interquartile Range

4.0000

Skewness

-.855

.126

Kurtosis

-.666

.252

Tests of Normality
Kolmogorov-Smirnov(a)

Shapiro-Wilk

Statistic

df

Significance

Statistic

df

Significance

Q1

.216

372

.000

.883

372

.000

Q8_1

.217

372

.000

.800

372

.000

Q8_2

.228

372

.000

.794

372

.000

Q8_3

.197

372

.000

.890

372

.000

Q8_4

.309

372

.000

.658

372

.000

Q8_5

.181

372

.000

.904

372

.000

Q8_6

.245

372

.000

.782

372

.000

Q8_7

.242

372

.000

.710

372

.000

Q8_8

.225

372

.000

.811

372

.000

Q8_9

.233

372

.000

.800

372

.000

Q8_10

.206

372

.000

.811

372

.000

a Lilliefors Significance Correction

6.
Case Processing Summary
Cases
Valid

Missing

Total

Percent

Percent

Percent

Satisfaction * Q8_1

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_2

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_3

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_4

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_5

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_6

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_7

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_8

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_9

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_10

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_11

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_12

372

100.0%

.0%

372

100.0%

Satisfaction * Q8_13

372

100.0%

.0%

372

100.0%

Satisfaction (Q8_1)
Crosstab
Count
Q8_1
Satisfactio
n
Total

1.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

16

20

70

89

148

355

2.00

17

19

24

74

90

151

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

30.201(a)
20.181

7
7

.000
.005

18.493

.000

372

a 8 cells (50.0%) expf < 5. Min exp = .09...

Satisfaction (Q8_2)
Crosstab

Count
Q8_2
Satisfactio
n

.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

19

21

68

90

136

355

2.00

17

24

23

69

92

139

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

57.014(a)
28.538

8
8

.000
.000

20.248

.000

372

a 10 cells (55.6%) expf < 5. Min exp = .14...

Satisfaction(Q8_3)
Crosstab
Count
Q8_3
Satisfactio
n
Total

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

11

12

37

41

91

72

83

355

2.00

17

12

13

41

42

94

72

85

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear

Value

df

Asymptotic
Significance

44.490(a)
25.999
24.576

8
8
1

.000
.001
.000

Association
N of Valid Cases

372

a 10 cells (55.6%) expf < 5. Min exp = .18...

Satisfaction (Q8_4)
Crosstab
Count
Q8_4
Satisfactio
n

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

13

35

85

210

355

2.00

17

16

38

86

215

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

67.871(a)
29.920

8
8

.000
.000

40.169

.000

372

a 11 cells (61.1%) expf < 5. Min exp = .05...

Satisfaction (Q8_5)
Crosstab
Count
Q8_5
Satisfactio
n
Total

1.00
2.00

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

12

15

20

49

49

84

66

50

355

17

13

17

24

52

51

86

66

50

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

36.944(a)
26.495

9
9

.000
.002

19.178

.000

372

a 11 cells (55.0%) expf < 5. Min exp = .18...

Satisfaction (Q8_6)
Crosstab
Count
Q8_6
Satisfactio
n
Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

19

35

53

92

135

355

2.00

17

22

35

54

98

137

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association

Value

df

Asymptotic
Significance

27.290(a)
20.653

9
9

.001
.014

11.796

.001

N of Valid Cases

372

a 11 cells (55.0%) expf < 5. Min exp = .09...

Satisfaction (Q8_7)
Crosstab
Count
Q8_7
Satisfactio
n

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

15

16

25

57

76

159

355

2.00

17

15

19

27

58

79

166

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

17.686(a)
10.880

9
9

.039
.284

.509

.476

372

a 13 cells (65.0%) expf < 5. Min exp = .05...

Satisfaction (Q8_8)
Crosstab
Count
Q8_8
Satisfactio

1.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

16

28

69

96

129

355

2.00
Total

17

10

17

30

72

97

132

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

69.221(a)
30.006

8
8

.000
.000

23.608

.000

372

a 10 cells (55.6%) expf < 5. Min exp = .05...

Satisfaction (Q8_9)
Crosstab
Count
Q8_9
Satisfactio
n
Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

62

14

15

17

30

13

17

30

149

355

2.00

17

68

15

15

17

33

13

19

32

152

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio

Value

df

Asymptotic
Significance

11.159(a)
12.841

9
9

.265
.170

Linear-by-Linear
Association
N of Valid Cases

2.545

.111

372

a 9 cells (45.0%) expf < 5. Min exp = .37...

Satisfaction (Q8_10)
Crosstab
Count
Q8_10
Satisfactio
n
Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

37

10

16

13

30

18

49

36

141

355

2.00

17

41

11

18

13

32

18

49

37

147

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

11.238(a)
12.950

9
9

.260
.165

4.834

.028

372

a 9 cells (45.0%) expf < 5. Min exp = .27...

Satisfaction (Q8_11)
Crosstab
Count
Q8_11

Total

Satisfactio
n

1.00
2.00

Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

25

19

10

20

11

28

33

193

17

26

22

10

22

12

28

36

198

372

355

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

12.252(a)
11.962

9
9

.199
.215

3.746

.053

372

a 9 cells (45.0%) expf < 5. Min exp = .41...

Satisfaction (Q8_12)
Crosstab
Count
Q8_12
Satisfactio
n
Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

16

22

63

78

160

355

2.00

17

17

24

66

80

165

372

Chi-Square Tests

Value

df

Asymptotic
Significance

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

28.735(a)
13.915

9
9

.001
.125

10.209

.001

372

a 13 cells (65.0%) expf < 5. Min exp = .09...

Satisfaction (Q8_13)
Crosstab
Count
Q8_13
Satisfactio
n
Total

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

13

49

58

219

355

2.00

17

10

13

51

60

228

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

18.883(a)
10.109

7
7

.009
.182

5.536

.019

372

a 10 cells (62.5%) expf < 5. Min exp = .09...

7.
Case Processing Summary

Cases
Valid

Missing

Total

Percent

Percent

Percent

Recommendation * Q8_1

372

100.0%

.0%

372

100.0%

Recommendation * Q8_2

372

100.0%

.0%

372

100.0%

Recommendation * Q8_3

372

100.0%

.0%

372

100.0%

Recommendation * Q8_4

372

100.0%

.0%

372

100.0%

Recommendation * Q8_5

372

100.0%

.0%

372

100.0%

Recommendation * Q8_6

372

100.0%

.0%

372

100.0%

Recommendation * Q8_7

372

100.0%

.0%

372

100.0%

Recommendation * Q8_8

372

100.0%

.0%

372

100.0%

Recommendation * Q8_9

372

100.0%

.0%

372

100.0%

372

100.0%

.0%

372

100.0%

372

100.0%

.0%

372

100.0%

372

100.0%

.0%

372

100.0%

372

100.0%

.0%

372

100.0%

Recommendation * Q8_10
Recommendation * Q8_11
Recommendation * Q8_12
Recommendation * Q8_13

Recommendation (Q8_1)
Crosstab
Count
Q8_1
Recommendat
ion
Total

1.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

12

15

61

76

133

304

2.00

13

14

18

68

19

24

74

90

151

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

26.539(a)
22.120

7
7

.000
.002

21.787

.000

372

a 8 cells (50.0%) expf < 5. Min exp = .37...

Recommendation (Q8_2)
Crosstab
Count
Q8_2
Recommendat
ion
Total

.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

12

16

57

82

124

304

2.00

12

12

10

15

68

24

23

69

92

139

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

60.666(a)
50.064

8
8

.000
.000

34.932

.000

372

a 8 cells (44.4%) expf < 5. Min exp = .55...

Recommendation (Q8_3)
Crosstab
Count
Q8_3
Recommendat
ion

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

32

32

77

67

79

304

2.00

10

17

68

12

13

41

42

94

72

85

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

63.240(a)
53.814

8
8

.000
.000

50.696

.000

372

a 5 cells (27.8%) expf < 5. Min exp = .73...

Recommendation (Q8_4)
Crosstab
Count
Q8_4
Recommendat
ion
Total

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

11

25

70

192

304

2.00

13

16

23

68

16

38

86

215

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

44.105(a)
36.787

8
8

.000
.000

38.426

.000

372

a 10 cells (55.6%) expf < 5. Min exp = .18...

Recommendation (Q8_5)
Crosstab
Count
Q8_5
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

10

11

15

37

40

77

60

49

304

2.00

15

11

68

13

17

24

52

51

86

66

50

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

51.810(a)
50.281

9
9

.000
.000

34.411

.000

372
a 6 cells (30.0%) expf < 5. Min exp = .73...

Recommendation (Q8_6)
Crosstab
Count
Q8_6
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

10

24

45

83

126

304

2.00

12

11

15

11

68

22

35

54

98

137

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

45.994(a)
40.142

9
9

.000
.000

28.536

.000

372
a 9 cells (45.0%) expf < 5. Min exp = .37...

Recommendation (Q8_7)
Crosstab
Count
Q8_7
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

11

20

46

68

144

304

2.00

10

12

11

22

68

15

19

27

58

79

166

372

Total

Chi-Square Tests

Value

df

Asymptotic
Significance

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

23.282(a)
19.899

9
9

.006
.019

9.876

.002

372
a 11 cells (55.0%) expf < 5. Min exp = .18...

Recommendation (Q8_8)
Crosstab
Count
Q8_8
Recommendat
ion

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

10

18

56

87

126

304

2.00

12

16

10

68

10

17

30

72

97

132

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

86.600(a)
75.992

8
8

.000
.000

74.438

.000

372
a 7 cells (38.9%) expf < 5. Min exp = .18...

Recommendation (Q8_9)
Crosstab

Count
Q8_9
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

50

11

10

15

25

11

16

29

129

304

2.00

18

23

68

68

15

15

17

33

13

19

32

152

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

11.953(a)
13.047

9
9

.216
.160

4.393

.036

372
a 6 cells (30.0%) expf < 5. Min exp = 1.46...

Recommendation (Q8_10)
Crosstab
Count
Q8_10
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

30

13

11

22

14

43

32

127

304

2.00

11

10

20

68

41

11

18

13

32

18

49

37

147

372

Total

Chi-Square Tests

Pearson Chi-Square

Value

df

Asymptotic
Significance

13.283(a)

.150

Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

12.410

.191

7.869

.005

372
a 6 cells (30.0%) expf < 5. Min exp = 1.10...

Recommendation (Q8_11)
Crosstab
Count
Q8_11
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

22

14

15

27

29

171

304

2.00

27

68

26

22

10

22

12

28

36

198

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

25.626(a)
23.802

9
9

.002
.005

8.707

.003

372
a 7 cells (35.0%) expf < 5. Min exp = 1.65...

Recommendation (Q8_12)
Crosstab
Count

Q8_12
Recommendat
ion

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

15

51

67

152

304

2.00

15

13

13

68

17

24

66

80

165

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

52.252(a)
46.274

9
9

.000
.000

31.926

.000

372
a 12 cells (60.0%) expf < 5. Min exp = .37...

Recommendation (Q8_13)
Crosstab
Count
Q8_13
Recommendat
ion

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

11

40

51

192

304

2.00

11

36

68

10

13

51

60

228

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio

Value

df

Asymptotic
Significance

22.209(a)
17.125

7
7

.002
.017

Linear-by-Linear
Association
N of Valid Cases

13.306

.000

372
a 8 cells (50.0%) expf < 5. Min exp = .37...

8.
Case Processing Summary
Cases
Valid

Missing

Total

Percent

Percent

Percent

Likelihood * Q8_1

372

100.0%

.0%

372

100.0%

Likelihood * Q8_2

372

100.0%

.0%

372

100.0%

Likelihood * Q8_3

372

100.0%

.0%

372

100.0%

Likelihood * Q8_4

372

100.0%

.0%

372

100.0%

Likelihood * Q8_5

372

100.0%

.0%

372

100.0%

Likelihood * Q8_6

372

100.0%

.0%

372

100.0%

Likelihood * Q8_7

372

100.0%

.0%

372

100.0%

Likelihood * Q8_8

372

100.0%

.0%

372

100.0%

Likelihood * Q8_9

372

100.0%

.0%

372

100.0%

Likelihood * Q8_10

372

100.0%

.0%

372

100.0%

Likelihood * Q8_11

372

100.0%

.0%

372

100.0%

Likelihood * Q8_12

372

100.0%

.0%

372

100.0%

Likelihood * Q8_13

372

100.0%

.0%

372

100.0%

Likelihood (Q8_1)
Crosstab
Count
Q8_1
Likelihood

1.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

16

21

72

89

149

358

2.00

14

Total

19

24

74

90

151

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

43.628(a)
23.584

7
7

.000
.001

27.353

.000

372
a 8 cells (50.0%) expf < 5. Min exp = .08...

Likelihood (Q8_2)
Crosstab
Count
Q8_2
Likelihood

.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

19

21

67

89

139

358

2.00

14

24

23

69

92

139

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

45.405(a)
29.873

8
8

.000
.000

16.609

.000

372
a 10 cells (55.6%) expf < 5. Min exp = .11...

Likelihood (Q8_3)
Crosstab
Count
Q8_3
Likelihood

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

11

12

40

41

91

72

82

358

2.00

14

12

13

41

42

94

72

85

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

31.288(a)
18.029

8
8

.000
.021

11.839

.001

372
a 10 cells (55.6%) expf < 5. Min exp = .15...

Likelihood (Q8_4)
Crosstab
Count
Q8_4
Likelihood
Total

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

15

35

84

212

358

2.00

14

16

38

86

215

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

59.925(a)
24.090

8
8

.000
.002

33.509

.000

372
a 11 cells (61.1%) expf < 5. Min exp = .04...

Likelihood (Q8_5)
Crosstab
Count
Q8_5
Likelihood

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

13

15

22

48

49

84

66

50

358

2.00

14

13

17

24

52

51

86

66

50

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

18.467(a)
18.364

9
9

.030
.031

8.930

.003

372
a 11 cells (55.0%) expf < 5. Min exp = .15...

Likelihood (Q8_6)
Crosstab
Count
Q8_6
Likelihood

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

18

34

51

98

135

358

2.00

14

22

35

54

98

137

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

42.792(a)
27.822

9
9

.000
.001

14.885

.000

372
a 11 cells (55.0%) expf < 5. Min exp = .08...

Likelihood (Q8_7)
Crosstab
Count
Q8_7
Likelihood
Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

15

17

26

55

76

161

358

2.00

14

15

19

27

58

79

166

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

3.876(a)
3.965

9
9

.919
.914

.000

.994

372
a 13 cells (65.0%) expf < 5. Min exp = .04...

Likelihood (Q8_8)
Crosstab
Count
Q8_8
Likelihood

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

16

28

70

94

131

358

2.00

14

10

17

30

72

97

132

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

47.523(a)
21.195

8
8

.000
.007

19.365

.000

372
a 11 cells (61.1%) expf < 5. Min exp = .04...

Likelihood (Q8_9)
Crosstab
Count
Q8_9
Likelihood

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

63

15

15

16

32

12

18

31

148

358

2.00

14

68

15

15

17

33

13

19

32

152

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

5.411(a)
6.229

9
9

.797
.717

1.032

.310

372
a 9 cells (45.0%) expf < 5. Min exp = .30...

Likelihood (Q8_10)
Crosstab
Count
Q8_10
Likelihood
Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

39

14

13

31

18

49

35

144

358

2.00

14

41

11

18

13

32

18

49

37

147

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

28.267(a)
20.069

9
9

.001
.017

5.225

.022

372
a 9 cells (45.0%) expf < 5. Min exp = .23...

Likelihood (Q8_11)
Crosstab
Count
Q8_11
Likelihood

1.00
2.00

Total

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

26

20

10

21

11

28

34

193

358

14

26

22

10

22

12

28

36

198

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

15.922(a)
12.955

9
9

.069
.165

1.601

.206

372
a 9 cells (45.0%) expf < 5. Min exp = .34...

Likelihood (Q8_12)
Crosstab
Count
Q8_12
Likelihood

.00

1.00

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

14

22

64

79

161

358

2.00

14

17

24

66

80

165

372

Total

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

28.695(a)
15.577

9
9

.001
.076

6.787

.009

372
a 13 cells (65.0%) expf < 5. Min exp = .08...

Likelihood (Q8_13)
Crosstab
Count
Q8_13
Likelihood
Total

2.00

3.00

4.00

5.00

6.00

7.00

8.00

9.00

Total

1.00

13

47

58

223

358

2.00

14

10

13

51

60

228

372

Chi-Square Tests

Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases

Value

df

Asymptotic
Significance

15.549(a)
10.622

7
7

.030
.156

6.039

.014

372
a 10 cells (62.5%) expf < 5. Min exp = .08...