ISAAC J.

MILLER
www.linkedin.com/in/Isaacmillerprofessional
Objective
Business Professional seeking opportunities to implement creativity and analytical skill set to contribute
success and obtain experience that will benefit and sustain a career in Business/Information Technology
fields.
Skills
Windows knowledge: including Microsoft Word, Excel, PowerPoint, and Access.
Efficient and accurate audit capable for any line of business/legal requirements
Articulate customer service/customer engagement communication
General sales and marketing demographic analysis/creation
Innovative, fast learner, and natural leader
Microsoft SQL server, CA ERwin data modeler, and programming in java experience
Education
University of Texas Dallas (double major)
Information Technology Systems and Business Administration

Richardson, TX
3rd year, Summer 2015

Experience
Bank of America- Assistant Vice President; Mortgage Loan Operations-Post Closing Specialist
Authorized Signor

Addison, TX
Jan Sept 2013

Verify document validity and accuracy against county recorded Deeds of Trust
using systems: AS400LS, Document Audit Vault, E Post Closing, and I Portal
Sign and get documents notarized before being submitted to Quality Assurance.

Frontline Quality Assurance (QA)

Promoted to QA Team due to error rate under 1%, auditing the work of
department corresponding to previous Signor role.
Quality assurance reviews of loans signed as part of a Service Release deal containing
Assignments of Mortgage/Deed of Trust prepared by third party vendor Core Logic.
Verify Signor authority in company records (Fastrieve systems)
Verify document validity and accuracy against county recorded Deeds of Trust using
- AS400LS, Document Audit Vault, EPost Closing, and I Portal
Maintained 0% error rate for entire QA career
Shipping QA

Re-audit QA work for commonly overlooked errors and document completeness to

prepare complete job codes to be shipped to County Clerks Office for official recording.

Notary Book Auditor

Verify notary record books are in compliance with company standards and legal
requirements for public record .
Bank of America-Account Manager in Welcome Calling Credit Card Division

Customer engagement calling done for new credit card accounts

Explain interest rates, benefits, and rewards on a customer specific basis
Assist in credit line and interest rate modification while directing
additional customer needs to other internal business operations.
Called to resolve special case customer satisfaction issues
Accomplishments: Received nationwide customer praise recognition &
chosen for multiple executive listenings of recorded calls to be utilized
in training of future associates.

Addison, TX
Feb Dec 2012

University of Texas at Dallas-Peer Mentor/ Robotics and Programming Instructor/Technical Support

Projects:
College Readiness Initiative Camp (SES.1&2)
Robotics Camp for the Boys and Girls Club
Engineering and Computer Science Camp
Haynes and Boone Limited Liability Practice MiniCamp
2009

Richardson, TX
July 2010
July 2010
June 2010
Dec 2008 & Dec

LEGO Lab Basic, intermediate, and advanced construction, programming, and operation

Dallas County Community Colleges District Office- University Relations Administrative Assistant

organization and preparation for Articulation Agreement signing ceremonies

Dallas, TX
distribute student transfer info to community colleges and Dallas high schools July Oct 2009
File previous and current office/student records and contracts

Vector Marketing Co- Sales Associate

Market and wholesale of professional kitchen cutlery and materials

2008
Employee scouting and recruitment

Dallas, TX
May July

Hobbies & Volunteering

Full scale music production, artistic design for marketing entrepreneurial ventures, console
game analytics

Operation Blessings Outreach Ministry-Volunteer

Stocking food pantry shelves, delivering food and

toiletries

Dallas, TX
Processing clientele
intake, delivery

Aug 1999 May 2010