Individual Performance Management System (IPMS) for Executives in NC-CMTS

SDE( IN-OPN-IV)
Sr. No. Dimension

Customer

2
3
4
5
Operation

6
7
8
9

KPI
Timely Resolution of issues received from Nodal officers of HAR & HP Circles(no of days)
Timely implementation and withdrawl of Promotional Schemes for HAR & HP Circles. (no
of days)
Timely Timely configuration of new Prepaid Plans(Service Classes) and tariff for HAR &
HP Circles in SDP.(no of days)
Timely configuration of new Vochers and withdrawal of closed vouchers for HAR & HP
Circles in Account and Voucher Information Manager(AIR s)(no of days)
Timely Configuration of Short Codes for HAR and HP circles.(no of days)
Timely Configuration & Testing of New Vouchers and deletion of closed vouchers at
CTOPUP server with CTOPUP Team.(no of days)
Timely Configuration of USSD and EOCN Notifications in SDP s and AIR s for HAR and
HP circles.(no of days)
Timely Configuration and deletion of Vouchers at Selfcare . (no of days)
Timely providing Plans and Vouchers data to ALU for Migration from Ericsson and testing
of configuration at ALU IN alongwith ALU team for HAR & HP Circles . (no of days)

Weightage Target

Performance Levels
Good

V Good

Excellent

10%

20%

20%

20%
5%

5%

5%
5%

10%

Target
Achieved

Marks
Achieved

Weighted
Score