Individual Performance Management System (IPMS) for Executives in NC-CMTS

SANTOSH KUMAR JTO ( IN-OPN4)

Sr. No. Dimension

Customer

2
3
4
5
Operation

6
7
8
9
10

KPI

Weightage Target

Performance Levels
Good

V Good

Excellent

Target
Achieved

Marks
Achieved

Timely Resolution of issues received from Nodal officers of UPE & JK Circles(no of days)

10%

100%

Timely implementation and withdrawal of Promotional Schemes for UPE and J&K Circles.
(no of days)
Timely Timely configuration of new Prepaid Plans(Service Classes) and tariff for UPE and
J&K Circles in SDP .(no of days)

20%

100%

20%

100%

Timely configuration of new Vouchers and withdrawal of closed Vouchers of UPE and
J&K Circles in Account and Voucher Information Manager(AIR s)(no of days)

20%

100%

Timely Configuration of Short Codes of UPE and J&K Circles.(no of days)

Timely Configuration & Testing of New Vouchers and Deletion of closed Vouchers with
CTOP Team for UPE and J&K Circles.(no of days)

5%

100%

5%

100%

Timely Configuration of USSD and EOCN Notifications in SDP s and AIR s (no of days)

5%

100%

Timely Configuration and deletion of Vouchers at Selfcare of UPE and J&K Circles. (no
of days)
Timely providing Required Plans and Vouchers data to ALU for Migration from Ericson
for UPE and J&K Circles(no of days)
Recon of CTOP Transactions of Northzone

5%

100%

5%

100%

5%

10

100%

Weighted
Score

10%
20%
20%
20%
5%
5%
5%
5%
5%
5%