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Working Effectively as a Team: Goals and Objectives

Topic: Introduction to Teams


Learning Goals
1. Learners will be able to explain the difference between a group and a team
2. Learners will be able to discuss the drawbacks and the benefits of working in a team
3. Learners will be able to describe the 5 different types of personalities that they can
encounter in a team
4. Learners will be able to explain how a team benefits from having a diverse group of
colleagues
Topic: Team Communication (topic 100% designed and presented in this site)
Learning Goal:
1. Learners will be able to describe the communication model
Learning Objectives:
When given the 4 main components of the communication process, the learner will
be able to put them in the right order on their 1st try.
When given the definitions of the 4 main components of the communication
process, the learner will be able to identify the one describing the sender on their
1st try.
When given the definitions of the 4 main components of the communication
process, the learner will be able to identify the one describing the message on
their 1st try.
When given the definitions of the 4 main components of the communication
process, the learner will be able to identify the one describing the receiver on
their 1st try.
When given the definitions of the 4 main components of the communication
process, the learner will be able to identify the one describing the noise on their
1st try.
Learning Goal
2. Learners will be able to demonstrate how the connotative message can change the
meaning of the whole message
Learning Objectives:
When given the connotative and the denotative definitions, the learner will be able
to identify the connotative one on their 1st try.
When given a sentence with different words being stressed at the different times,
the learners will be able to identify the new connotative meaning of the message
by their 3rd try.
Learning Goal
3. Learners will be able to analyze a message by identifying the modes of non-verbal
communication used by the messenger

Working Effectively as a Team: Goals and Objectives

Learning Objectives:
When shown several clips of people communicating and using the modes of
nonverbal communication, the learners will be able to identify at least 2 of the
modes being used.
When shown a picture, the learner will be able to identify at least one characteristic
of the non-verbal message being sent to the receiver.
Learning Goal
4. Learners will be able to identify and analyze common barriers while communicating
Learning Objectives:
When given different scripts or shown different clips of people communicating,
the learners will be able to recognize at least one of the 6 characteristics of good
communicators.
When given a communication task, the learners will be able to select the right
communication network pattern needed for this task with 100% accuracy by the
3rd try.
Learning Goal
5. Learners will be able to identify poor listening skills and use active listening skills
correctly
Learning Objectives:
When shown different clips of people communicating, the learners will be able to
recognize poor listening habits 80% of the time.
When presented with 2 different clips of people communicating, the learners will
decide what type of active listening techniques is necessary for that situation with
80% accuracy.

Learning Goal
6. Learners will be able to use the steps involved in building collective communication
Learning Objectives
When given 8 steps related to communication, the learners will be able to select
the 6 steps that are involved in building collective communication with 90%
accuracy.

Topic: Analysis and planning a project


Learning Goals
1. When given a project, learners will be able to develop team objectives
2. When given a project, learners will be able to demonstrate how to ask for clarification on
their role for this specific work
3. When given a project, learners will be able to assign and delegate tasks as a team

Working Effectively as a Team: Goals and Objectives

Topic: Working together


Learning Goals
1. When given a project, learners will be able to make a decision using the stepladder
technique
2. Learners will be able to explain how collaboration and performance are related in
teamwork
3. Learners will be able to explain why is important to be accountable while working in a
team
4. When given a problem, learners will be able to solve it in a creative way by using the 4
stages of problem solving
5. When assigned to a team, learners will be able to participate in this group by using the
key elements to better interactions: information sharing, influencing and safety

Topic: Team Leadership


Learning Goals
1. When assigned to a team as a leader, learners will be able to lead, manage, coach a team
and create a positive environment
2. Learners will be able to guide their team through the constructive controversy steps
3. When assigned to a team as a leader, learners will be able to support their team using the
four main types of social support (emotional, instrumental, informational and appraisal)
4. Learners will be able to demonstrate how to use the four steps of ethical negotiation to
resolve conflicts
5. Learners will be able to lead and use the steps involved in the workplace covenant

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