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451893KnownAnomaliesinFactoryTalkViewSE6.10(CPR9SR4)
AccessLevel:Everyone
DateCreated:08/01/201108:19AM
LastUpdated:03/12/201405:55AM

Knownanomalies(fromthereleasenotes)
FactoryTalkViewSiteEdition
Thetopicsbelowprovideinformationaboutknownanomaliesatthetimeofrelease.
ForthelatestinformationaboutthesoftwareplatformssupportedbyFactoryTalkViewSE,clickthislinktoopenAID42682(RockwellAutomationSoftwareProduct
CompatibilityMatrix)intheRockwellAutomationKnowledgebase.
YoucanalsoopentheFactoryTalkServicesPlatformhelportheFactoryTalkAlarmsandEventsSystemConfigurationGuidebyclickingtheWindowsStartbutton,pointing
toRockwellSoftware,FactoryTalkTools,andthenclickingFactoryTalkhelporFactoryTalkAlarmsandEventsSystemConfigurationGuide.

Applications
Toopenalocalapplication,theusermusthaveread/writeaccess

Activation
ForaremoteFactoryTalkViewSEClienttoobtainfloatingactivations,theFactoryTalkDirectorycomputermusthaveFactoryTalkViewAdministrationConsoleor
FactoryTalkViewSEClientinstalled.(64595)

ApplicationDocumenter
IfyouusetheWindowsAerocolorschemewhenopeninganapplicationwiththeApplicationDocumenter,theclosebutton(X)inthetoprightcornerdoesnotwork
eventhoughitappearsenabled.(263566)
IfyoutrytoopenanapplicationinApplicationDocumenterrightafterrestoringit,theApplicationDocumenterwillnotdetecttheapplication.Toresolvethis,openthe
applicationinFactoryTalkViewStudiofirstandthenopenitintheApplicationDocumenter.(263130)
SuppressedlistalarmtaginformationisnotdisplayedintheApplicationDocumenter.(220170)
DirectreferencetagsandHMItagsthatarenotinthehomeareaarenotdisplayedintheApplicationDocumenterunderthe'TagsusedbyComponent'sectionofthe
documentationforagraphic.(264823)

ApplicationManager
Donotexceed32characterswhencreatinganewapplicationname
RenamingordeletingapplicationswhenswitchingbetweenapplicationsorwhenFactoryTalkAlarmsandEventsisenabled

Commands
UsingtheAlarmLogRemarkcommandwiththe\nplaceholder
AlarmLogRemarkdoesnotworkafterupgradingfromRSViewSupervisoryEditionversion4.00whenspecifyingareas

ControlLogixstringtags
UsingControlLogixstringtagswithanonzeroindex

DataloggingtoanODBCdatasource
AsecondarypathmustbesetupwhenusingODBCdatalogging
LoggingintoanOracledatabaseusingODBCwiththeInstantclient10.2.xODBCdriver
CreatingtablesforFloatandStringdataloggingtoMicrosoftSQLServer2008mayfail.Toresolvethisissue,youshouldupdatetoMicrosoftSQLServer2008Service
Pack1,orlater,andcreatethetablesusingthenewinstance.

DeskLockhotkeynotdisabledinWindows7Professional,WindowsVistaorWindows2008operatingsystem
AllWindowshotkeysaredisabledintheDeskLockutilityexcepttheWindowsLogo+Lcombination,whichstilllockstheWindowsDesktop.Thisisfoundinthe
WindowsVista,Windows7Professional,andWindows2008operatingsystems.(66182)

Diagnosticsloggingtoaremotedatabase
FactoryTalkDiagnosticscannotlogtoaremotedatabaseusingMicrosoftAccess.YoucanonlylogtoalocaldatabaseusingMicrosoftAccess.(263208)

Embeddedvariables
Embeddedvariablesdonotsupporttagnamesordirectreferencesthatcontainspaces.(2244)

FactoryTalkAdministrationConsole
UsingBackupandRestoreonthesamemachine

FactoryTalkDirectory
IfyourenameanHMIserverwhileyouaredeployinganapplication,youmayneedtorestartthecomputerinordertohavetheHMItagsshowupintheTagBrowser.

GlobalObjects
ParameterTagconnectionsmustbeenteredinorder
Circularreferencescanbecreatedwhenpassingscreenparametersintoglobalobjectparameters

Graphics
Graphicsobjectswillremainwireframedifthedisplayclient'snetworkisdisconnectedandthenreconnected.Closeandreopenthedisplaytoremovewireframes.

(60482)
Copyingandpastingobjectswithdefaultlanguagestrings
Momentaryormaintainedpushbuttonscancausealltagvaluesonadisplaytoupdate
Localcopyofmodifiedcomponentsissavedwhennetworkconnectionislost
Inconsistentbehaviorwhenusingmaintained,multistateormomentarybuttonsongraphicdisplays.(220758)

HMIbackupandrestoreutility
Whenrestoringanapplication,thecancelbuttonwillnotcanceltherestoreoperation.(220270)

HMIserver
AremoteHMIservercannotbecreatedoropenediftheFactoryTalkViewSESecureWebSiteisenabledtoosoon
WhenanetworkapplicationwitharedundantHMIserverpairisdeployedtoanothersetofcomputers,thestartuptypeislost
IfanapplicationcanbeaccessedbynonFactoryTalkViewSEclients,setthestartuptypeoftheHMIserver
OnactiveandOnstandbymacroswithspacesintheirnameswillnotrun
HMIprojectfolderdoesnotreplicatetosecondaryHMIServer

HMIServiceManager
Serverstatusmayshowserviceshavestoppedwhentheyarestillrunning

HMItagalarming
HMItagalarmsynchronizationafterreconnectingtheSecondarycomputer
HMItagalarmloggingafterreconnectingthePrimarycomputer
HeavyuseofHMItagalarmfunctionstoanimateobjectsingraphicdisplays,canresultinperformanceissuesandpossiblefailuresinthealarmingsubsystem.To
avoidthis,itisrecommendedthatalarmfunctionsinaderivedtagsfilebeusedtoevaluatememorytags.Thememorytagscanthenbeusedingraphicdisplaysfor
objectanimation.(69472)
WhenusingtheHMITagAlarmLogSetuputility,youcannotspecifyacustompathusinganetworkmappeddrive.Ifusingacustompath,youcanuseanetwork
sharedfolder.(220376)

HMItags
Whenyouduplicateatagfolderthatcontainstagalarminformation,donotnamethenewfolderbyaddingasuffixtotheoriginalfoldername.Ifyoudothisandthen
deletetheoriginalfolder,thealarminformationintheduplicatefolderislostandthedatabaseiscorrupted.(25821)
TheaddressofanHMItagcannotbeanotherHMItagfromalocalorremoteHMIserver.Inthiscase,theHMItagcannotreadthevalue,andobjectsusingtheHMItag
willbewireframed.(28444__57442)
Whenperformingruntimeeditsonthetagdatabase,largetempfilescanbecreatedthatmayeventuallycauseyoutorunoutofdiskspace.Toavoidthisproblem,
eithermakesurethatyoushutdowntheHMIserverbeforerebootingthecomputer,ordeletethetempfilesthatarestoredundertheWindowstempfolder.Lookfor
tempfilenamesthataresimilarto"_1F4.AAB".(220320)
AcriticalerrormayappearintheFactoryTalkDiagnosticsifyouselectatagfromtheTagBrowserdialog,rightclickthetagname,select'EditHMITag'andthenselect
theBrowsebuttonfortheaddressfield.Whenyoudothis,youareopeningmultipleinstancesoftheTagBrowserdialog.Acriticaldevelopererrorisloggedbutthe
errordoesnotimpacttheFactoryTalksystem.(220248)
LINTdatatypesarenotfullysupported.WhenusingLINTtags,valuesthatarelessthan53bitsarenotdisplayedcorrectlyormayappearwireframedonthedisplay
client.(264221)
IfyouconfigureNICspeedremotely,toAuto,(ratherthanto100MbFull),itdoublestheamountoftimetoopenthetageditor.Toavoidthisproblem,werecommend
thatyouconfigureNICspeedtothehighestvaluepossible.(270579)

Installation
IfyoudoacustominstallationofonlytheFactoryTalkViewStudioSiteEditioneditorsusingtheSelectedComponentsinstalloption,youwillnotbeabletocreatea
newHMIserverfromanexistingHMIproject.
UninstallingRSBizwareorRSMACCEnterpriseOnlineConditionMonitor
DonotuninstallFactoryTalkAlarmsandEvents.ItisautomaticallyinstalledwithFactoryTalkViewSiteEditionanduninstallingitmaycauseyoursystemtocrash.If
FactoryTalkAlarmsandEventsisuninstalled,reinstallFactoryTalkViewSiteEditionagain.(281304_220580_261350)

ImportingCSVfiles
YouarerecommendedtoclosetherunningprojectwhileimportingatagCSVfilecontaininglargeamountsoftagsandalarms.Otherwise,youwillneedtowaitafew
minutesandtheServerBusyDialogboxmaypopup.(271868)

Kepware
DifferentKepwareversionsarerequiredforFactoryTalkViewSEandME.Forexample,forFactoryTalkViewME6.0,useKepwareversion5.3tomake6.0MERand
4.5tomake5.1MER.
IfyoucannotconnectremotelytoaKepwaredataserver,youmayneedtoupdateyourDCOMsecuritysettings
Iftheserverandclientcomputersrunondifferentoperatingsystems,youmayneedtochangetheDCOMsettingfortheKEPwareserver.IftheDCOMdefaultsettingis
usedthenonlytheHMItagswillbeaccessibletotheKepwareserver.ToalsoviewthenonHMItagsinyourFactoryTalksystem,opentheKEPServerEnterprise
Settingsdialogboxandclearthe'UseDCOMconfigurationutilitysettings'checkbox.(265173)

Languageswitching
MakingruntimechangestolanguageswitchingmaynotshowupontheFactoryTalkViewSEClient
Whenusinglanguageswitching,theesignaturebuttonwillchangelanguagesonlyifthelanguageswitchoccursonthesamedisplay.Toresolvethis,readthecurrent
languageinVBAonstartupandInvoketheappropriatestring.(218770)
TheesignaturebuttoncaptiondoesnotsupportunicodeandwillnotcorrectlydisplaylanguagecharactersforChinese,JapaneseorKoreanlanguages.(261567)

MachineEditiontoSiteEditionimport
IfyouimportaFactoryTalkViewMachineEditionapplicationthatisconfiguredtouseRSLinxEnterprise,intoFactoryTalkViewSiteEdition,youwillhavetocreatean
RSLinxEnterprisedataserverintheFactoryTalkViewSiteEditionapplicationthatprovidesthesametopicnamesasthedeviceshortcutsintheFactoryTalkView
MachineEditionapplication.
AFactoryTalkViewMachineEditionmacropushbuttonisconvertedtoaFactoryTalkViewSiteEditionbuttonobjectduringimport.However,ifthemacrofilename
containsspacesinthename,thebuttonobjectintheFactoryTalkViewSiteEditiondisplaywillnotworkuntilyouedititandenclosethenameinquotations("").
(58006)

Replication
WhenreplicatinglargeHMIapplications(over1GB),itmaytakemorethan25minutes.OnereasonforthislengthyreplicationislargeHMIapplicationsthathave
datalogfiles.Inordertoreducereplicationtime,movethedatalogfilesoutoftheHMIprojectfolderbychangingtheloggingpathfromRelativetoProjectLocationto
AbsolutePathonthePathstaboftheDataLogModelseditor.(219802)

RSLinxClassic
IfyouaddorupdatetopicsinRSLinxClassic,youmightneedtorestarttheapplicationbeforethechangesbecomevisibleintheTagBrowser.
YoumustusetheOPCsetting'RSLinxRemoteOPCServer'inanetworkapplicationwhenusingdirectreferences.ThisisbecauseSEclientsconnectremotelytothe
RSLinxClassicdataserver.

RSView32
WhenyouimportanRSView32projectintoFactoryTalkViewSiteEdition,somemacrosmightnotconvertcorrectlyandyoucouldreceivetheerrormessage
'CommandorMacro<macroname>isunknown.'Toremedythis,convertthemacromanuallybyresavingthefileinFactoryTalkViewStudio.(1409)
RunninganduninstallingRSView32andFactoryTalkViewSiteEditiononthesamemachine

Security
ToopentheFactoryTalkViewRuntimeSecurityeditorortheRuntimeSecuredCommandseditor,youneedaccesstotheCommon/CreateChildrenaction,inaddition
totheCommonactions,ConfigureSecurity,ListChildren,Read,andWrite,ontheapplication.(62571)
LoggingintoFactoryTalkDirectorysetsthesinglesignonforloggedinuser

SLCControlleraddresses
AddressesreferencedinSLCcontrollersmustexistintheSLCdatatable.Ifanaddressthatdoesnotexistisreferenced,itisconsideredtobeaninvalidaddress,
whichwillcausevalidSLCaddressestofail.(2495)

TagImportandExportwizard
Remotetagimportandexportisnotsupportedforthisrelease.TagimportandexportonlyworksonthecomputeronwhichtheHMIserverresides.

Thirdpartysoftware
WhenusingUltraVNC,aremotecontrolsoftware,withFactoryTalkView,ensurethatyourversionofUltraVNCisearlierthan1.04.Whenusingversion1.04orlater,a
crashcanoccurwhennavigatinginFactoryTalkViewStudioorwhenanapplicationisloading.(27491)
FactoryTalkViewSEisnotcompatiblewithCheckPointVPNsoftware

Trending
Whenaddingapenatruntimetothepenlistandthenaddinganexpression,theexpressiondoesnotevaluatecorrectly.Theworkaroundistoaddthepenand
updatetheexpressionineditmode.(48378)
Historicaltrendingdoesnotworkwhenaddingdirecttagsfromadatalogmodelandusingexpressionsinthetrendobject.Toworkaroundthis,createadatalogmodel
ofHMIdevicetagsandapplyscalingtothetags.Removetheexpressionfromthetrendobject.(82509)

VBAandtheSEClientandGraphicobjectmodel
Usingtagparameterstopassatextstringtoadisplay'sVBAcode.
ThechangeeventfortheTagGroupobjecthasimproved.
RSLinxEnterpriseorRSLinxClassicservicestopswithoutServiceDisruptioneventgenerated.

WindowsServer2003
WhenyousetupIIS(InternetInformationServices)onaWindowsServer2003,donotinstallthe'BackgroundIntelligentTransferService(BITS)ServerExtension'.If
youdoinstallit,itwillcauseamemoryleakinServerFramework.exewhichwillcausetheservertorunoutofmemory.(80554)
ErrormessagewheninstallingWindowsServer2003
HMIserverfailstoimportremotelywhenrunningWindowsServer2003R2
IfusingWindowsServer2003R2asadataservercomputer,theSEclientcomputersmustrunonWindowsXPSP2orlater

Windows2003TerminalServer
WhenyoueditHMItagsremotelyusingWindows2003TerminalServer,theremoteFactoryTalkViewStudiodoesnotdisplayerrormessagesthatoccurifthereare
problemswiththetag,suchasthetagnameordevicetagaddressismissing,oravalueisspecifiedthatisoutofrange.

Windows7Professional,WindowsXP,WindowsVistaandWindowsServer2008
Whenexportingapplicationfiles,suchasgraphicdisplays,youmaynotbeabletoaccessthedestinationfolder.ThismaybeduetoUserAccountControl(UAC)
turnedoninWindowsServer2008,Windows7ProfessionalandWindowsVista.Formoredetails,seeWindowsHelpforWindowsServer2008andWindowsVista.
(264554)
IfyoursystemisexperiencingHMItagfailuresandwireframing,youmayhaveaportconflict.Checktheeventlogforthemessage:"Unabletoestablishconnection
withLiveDatausingTCP/IPprotocol.Portmaybeinusebyanotherprocess."TheHMItagfailurescouldoccuronanyoperatingsystembutduetodynamicportrange
changes,thisissuecouldoccurmoreoftenonWindows7,WindowsVistaorWindowsServer2008.Toresolvethis,youwillneedtomanuallychangetheport.See
AID61064intheRockwellAutomationKnowledgebaseforadditionalinformationonhowtodothis.(264248)
GDIobjectscausememoryleakswhenrunningtheMicrosoftXPthemeonWindowsXPandWindowsVista.Toavoidthisproblem,changethethemetoClassic.
(58468)
IfusingWindowsXPServicePack3asadataservercomputer,SEclientcomputersmustrunonWindowsXPServicePack3
Ifyoutrytorunyourclientfilebydoubleclickingthe.clifile,thetitlebarmaynotshowthefullclientfilename.IfyourunyourclientfilebyselectingStart>Programs>
RockwellSoftware>FactoryTalkView>FactoryTalkViewSiteEditionClient>[clientconfiguration(.cli)file]>Run,thenthetitlebarwilldisplaythefullclientname.
(262995)
YouwillnotbeabletocopyanHMIprojectonWindowsVistawhentryingtocreateanewHMIserver.Thefailureoccursonlywhentryingtocopyfromaremoteserver
toalocalone.(263163)
TheinternalalarmbelldoesnotsoundwhenanHMItagalarmistriggeredontheFactoryTalkViewSiteEditionservercomputeriftheservercomputerisrunningon
WindowsServer2008,WindowsVistaorWindows7Professional.(262746)
TheSEclientswillnotreceiveanydatafromthedataserverswhentheHMIorOPCdataserversarerunningonWindowsXPandtheSEclientsarerunningona
Windows(2003,2008)Serveroperatingsystem.(24676)

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