S.

NO

Artifacts

1 Engineering
1.1.1
CR/ Bug/ Data
1.1.2
corrections
1.1.3
1.2 Testing
1.3
2

DM Review

Change Requests
Customizations or Bugs

Change Order Template

To be sent Customization team
- MICS
Data correction scripts_TTS

Data Corrections
Test reports
COD/Sent for CT review/ Script Exists Sample template for Test
& Test reports reviewed and approved cases & Test Reports
by DM

Management
Record Ticket/ Issues
Day to Day tasks
Data Correction details

TTS Tracker
Time Sheets Employee Name
Data Correction Details

Maintain Production
server Logs

Releases /code change details

User Access & Releases or

changes on Production Server

2.3

Team Management

Efforts tracking (initiated in ZOHO)

Time Sheets_Employee Name

2.4

Tracking (Monitoring)

Closure

TTS Tracker

3
3.1
3.2
4
4.1

Customer communication
MOM
Sent to Stakeholders
EPS
Sent to Sr. Management
Process Compliance
Appearing for audit
On scheduled time

2.1

Maintain Requests

2.2

Total

Yes
No
Yet To Initiate
Not Applicable

MOM Template
EPS Template

Exist

Consat
Observation

Not Applicable
No

24242

No
No

25779, 25822

No

Attached in separate sheet

Yes
Not Applicable
No

No

Not applicable to AMS, since

all production changes done
by IMCL sysadmin only. We
only test and release them.

No

Manually entered in excel

No

Done, pls extract report from

TTS

No
No

Both combined in same

report

Yes

2
10
0
2

October
Issues Raised Closed
Internal
18
3
Client
9
37

Internal Audit Report

Audit Reference No
Area Audited
Auditor
Auditee
Documents And
Records Verified

1
AMS
Monica
Muni Kishore

Date Of Audit

SVN

Non- Conformity
S.no

1
2

4
5
6
7
S.No
1

NC Description

Client

Data correction scripts to be maintained in SVN

Test cases & Test Reports not maintained in SVN
User Access & Releases or changes on Production
Server details are not maintained in SVN3.Data
Correction log details are not maintained in SVN

IMCL

Data Correction log details are not maintained in SVN

Efforts tracking to be initiated in ZOHO
EPS not maintained in SVN
MOM not maintained in SVN
Suggestions for Improvement
Need to monitor TTS ticket categorization to avoid wrong category of the issue

Open
Closed
Inprogress

Audit Report
18-Nov-2014

Non- Conformity Report

Proposed Correction

g category of the issue

Proposed
Corrective
Action

Planned Date Of
Closure

Status

Open
Open

Open

Open
Open
Open
Open

Actual Date
Of Closure

Responsibility

Verified by