KatieSebeslav

C105-30 Bradmon Drive, St. Catharines, ON L2N 6T7 | 905-329-6931 | katie1977@gmail.com

Qualifications
Executive Office Administration program student at Niagara College (school finished December 12, 2014)
Experienced Administrative Assistant with strong professional communication and interpersonal skills
Excellent computer skills; proficient in Word, Access, Excel, Power Point and Desktop Publishing
Demonstrable ability to handle multiple demands; ability to stay calm under pressure
Willingness and ability to learn and grow to meet the changing requirements of jobs; adaptability

Skills & Abilities

OFFICE ADMINISTRATION
Processing accounts receivable for invoices owing
Invoicing customers for work completed utilizing Business Vision
Completing retail store daily DSR (counting large amounts of cash and balancing the DRS Demand Signal Repository)
Creating and maintaining office files such as invoices, and work orders
Miscellaneous office tasks as required, such as: photocopying, preparing work orders, calling customers with reminders
prior to pre-scheduled work, tracking and calculating billable hours for technicians in the field, etc.
Effectively multitasking using a variety of company databases to document customer information
Assisting with several projects in Human Resources Department, including: filing, booking interviews and database
entry

Handling customer service and billing for companies/organizations, such as: Chapters Online, Comcast Cable, Sun Life
Financial, Sony, the U.S. Consulate

Answering store telephone and responding to customer questions in a professional, courteous manner and/or
forwarding calls to an appropriate employee

SALES & MARKETING

Ensuring a client/customer service focused approach to all aspects of business
Starting up, maintaining and managing the company's Facebook page
Researching and supplying informative and fun company related pictures, videos, and articles on a daily basis to ensure
social media site was informative; attracting potential business and customer interest
Generatingmarketingideasandinformationtokeepcustomersinteractingwithstoressocialmediasite
Engaging customers in sampling products, discussing features & benefits, answering inquiries
Familiarizing self with product features and benefits via product literature, webinars, training material, etc.

SHIPMENT COORDINATION
Unpacking orders in a prompt, timely manner to be ready for merchandising
Identifying and setting aside special orders, calling to inform customers following telephone script, as per procedure
Merchandising products in neat and organized manner
Participating in periodic inventory counts; documenting and reporting results

Experience
ACCOUNTS RECEIVABLE/ADMINISTRATIVE ASSISTANT| BOLDT POOLS & SPAS | APRIL 2014-OCTOBER 2014
Handled accounts receivable for customer and commercial accounts, billed and created invoices for customers and
maintained customer and work order database.
MARKETING ASSISTANT & STOCKPERSON| THE PEANUT MILL NATURAL FOODS MARKET | 2008-APRIL 2014
Created and updated company Facebook page; general price, product and inventory updates in database, customer
service.
CUSTOMER SERVICE REPRESENTATIVE| NUCOMM MARKETING| 1998-2008
Answered inbound phone calls related to customer service and billing inquiries for companies such as Chapters Online,
Sony, Sun Life Financial and the U.S. Consulate.

Education
NIAGARA COLLGE | EXECUTIVE OFFICE ADMINISTATION (CO-OP) | 2013-2015
Advanced Excel, Power Point, Access
Accounting (including Simply Accounting)
Business Math
Advanced Office Environment, Supervisory Skills
Web Page Design/Desktop Publishing
GOVERNOR SIMCOE HIGH SCHOOL | GRADUATED 1996

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