SYNOPSIS ON TOTAL QUALITY MANAGEMENT

INTRODUCTION
Every nation has its own independent historical and cultural background. The
quality scenario , therefore, differs from one national setting to the other. The
nations are
orienting their quality management strategies and systems to meet the requirements
of the operating environment though the primary focus remains the same, that is,
Total Customer Satisfaction
TQM has been accepted by both service and manufacturing organizations, globally
as a systematic management approach to meet the competitive challenges.
TQM redefines the quality with emphasis on top management commitment and
customer satisfaction.
OBJECTIVE
1. To know about total quality management
2. Llinkage between productivity and quality.
3. Tools of TQM tools .
The focus of TQM is on:
(a) Involvement of everyone in organization in continuous improvement.
(b) Commitment to satisfy customers.
(c) Participation through teamwork.
(d) Commitment and Leadership of top management.

INTRODUCTION TO COMPANY
Company : INDIAN TELEPHONE INDUSTRIES Corporation
Deployment Country : New York USA
Industry : Computer Services, Professional Services
Solution : IT Optimization, On Demand Business, On Demand Workplace,
Workload Management
Business need : Improve the quality and efficiency of software testing processes
Solution : An automated provisioning process that standardizes release
management, reduces manual operations and optimizes resource
utilization
Benefits : 94 percent reduction in attended time to provision software; $2 million
per year expected savings following roll out to more labs; improved
test quality; increased platform coverage; better utilization of valuable
skills
REASEARCH METHODOLOGY
Exploratory research studies are also term as formulating research studies. The main
purpose of such studies is that of formulating a problem for more precise investigation
or of developing the working hypothesis from an operational point of view the major
emphasis in such studies is on the discovery of idea and insights. As such there
research design appropriates for such studies must be flexible enough to provide
opportunity for considering different aspect of a problem under study.
For this research project two types of data has been use

a. Primary data
b. Secondary data