GOVERNMENT OF INDIA MINISTRY OF RAILWAYS (RAILWAY BOARD) No, TCII/2003/12/Refund Policy New Delhi, dated 14-.06.2013 ‘The General Managers, Al Indian Railways. Sub: Amendments in the certain provisions of Refund Rules. 4. Revision of certain provisions of Refund rule (appearing in No. 213 of IRCA Coaching Tariff No. 26 Part-| (Volume-I)) has been done vide Gazette notification No. G.S.R. 362(E) dated 06.08.2013. Accordingly, a copy of the Gazette Notification is enclosed herewith. The same has been uploaded on the Indian Railways website, 2 This will come into effect from 01.07.2013. 3. The changes in the refund rule wherever required should be carried out in manual ticketing system and in PRS, UTS, SPTMs etc. 4. Special arrangements should be made to ensure that necessary instructions and the revised refund rules should reach the staff well in time. Steps should also be taken to ensure that the staff fully understand these changes in the refund rule and implement them property. 5. Wide publicity should be given through media at regular intervals and the same may also be displayed prominently at all stations at booking/reservation counters. Action should also be taken to make changes in Passenger Information Systems at all places including Enquiry office etc M- (Dr. Monica Agnihotri) Director (Passenger Marketing) Railway Board 2l-2 No. TCI/2003/12/Refund Policy New Delhi, dated !4-06.2013. Copy forwarded for information and necessary action to: PeeNs NO CMs, All Indian Railways. CCM (PM)s, Alll Indian Railways. CCO, All Indian Railways. The Managing Director CRIS, New Delhi for necessary changes in the software. IRCA Chelmsford Road, New Delhi, for making necessary correction slip in Rule no. 213 of IRCA Coaching Tariff No. 26 part | (Vol-1). MD/IRCTC, New Delhi. ADG/PR for wide publicity. Managing Director, Konkan Railway Corporation, Belapur Bhawan, Plot No. 6 Sector 11, CBD Belapur, Navi Mumbai-400614. ED(FC), ED(C&lS), EDV(T), DDTC(G)-I!, DDTC(G), JDF(C) (Dr. Monica Agnihotri) Director (Passenger Marketing) Railway BoardREGD.NO.D. 1.-330049 Ght The Gazette of Gudia EXTRAORDINARY ‘ar aug 3—30-aUE () PART I—Section 3—Sub-section (i) wefereare & ware PUBLISHED BY AUTHORITY a7 74 Fare, RAN, 7, 2015S 17, 1998 No. 227] NEW DELHI, FRIDAY, JUNE 7, 015/5VAISTHA 17,1935 2a tae (ai ars) ag Reet, 6 a, 2013 wrarft, 362( at). eae, Yor afer, 1989 (1989 aT 24) a ART Go FI GEE (2) d és (@) & we ofea Tear (4) aR vam VARA or wT a By ka TT (ae move ate Bey ‘er sfrara) Fray, 1998 wr afte tigi wet ob Ferg efeRact Perr are 8, arefey ~ 4. (1) 3 Prati oy eit ae Yar ame (Rare reer ae Fay I wBeA) Hahei! ram, 2018 & | @ 21 garg, 2019 w vga ait | 2, Yar ara eave wae ay Roary ar fteae) Pam, 1998 (Pe ger ges GwaRt wae PRI wer Te 8) 3 fan 2 Swe () S cea Prafefter ae oferenfte fy aE, siete @ &) “eared oifirr orreror oral arf & fire ae wry srry Rare feet greet arar artes & fay Ge ah mg 8; ’ Gi) & “gfe fee a arg fee aia @ fire oe a ie an enfrar anefta oA vse; Gil) @ “Soret ewe orn whe aide tot ona eae S fey we ert We UE UE ERT y Ros arent a gs 8 aA a one at age; Gv) (@) “are Reames & SRT air ara Fae NE eae caf BON SH PRA aH Hie at Wr ae & fare ore Py ae Fw ay GEA we ara wee; 2531 GU2013 a2 THE GAZETTE OF INDIA : EXTRAORDINARY (Parr tl—Src. 309] ©) @ ‘Saher oping Reaves Y whe Reeve athe & Aire we BE enfteor aT -@NE wert orale et four wren & | 8. 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Sas Prem & Pram 7 eer we Prefer Pam wat age, steel 7, age He ram a we sIFR (AGA) aT sa ag Pee (a) aR wean epee Rare at ee oer Rave (seg) wee oe Are eGR Arar cre a Raep wane Bt ete aoe Breer PreaTe Rr QAR A Prey wr er eT, eel = @) Wns & anette wet wr S ves A He ae gt a ear Fw Ma Ewer S fay ewe eg Pre a ® 5 (i) ah vet a anverer wore eae a AT Te seat Rema a we ICT HE a (i) Yorn & area seErT wren B at HE wea NE TAIT Ree mT vee aA ewe ae Rowe wr veg fares OT | (2) ax Rareniseit a fare ara sneer wet seerT ve 21: 00 wT afk 08 = 00 a ster (reer WRIT wera) ow Roe are, andes oyerer t S Tce a, fey wr wider are wafers eA a Weary eA a He shar wees ye orgs eT | (9) Softer Ret are wet fo Te mons a ME sree & othe weer eH A aPRer Greer ste TET aah a, vel AE oreo ordex afer wrafera I wTseR wae Aa HT oTeAT ae, A ce A 19: 00 #9 athe 06 £00 a war aH eA are Karena oF Fre war oreswr ar afer orator wh YA a ean TER St FSS shee IA VT | (4) ei we aren Reare (@areeeh) ar mee EA fare eee HY oreo are a Hf ene aay eT at ra GS ara ware wa Rai GTA e YS Ewe a aes Ewe oe AH wre oT ote ram 6 SRT FTL HAR We VHT | 7, {Rad or eat - (1) Ree gers S mew a gw oe eae fe oT WA ea Rory at rR ary wa aA wether S oa mE BTS A eT eA (2) Rah gre Efe a en Avery ao after Pra 6 a arg FAT | (3) % omer ewe (reget) a een # Rem 7 S ager § Pay er wiaaa ela | (4) wen elias REE At cen H swear EB are wey Saxe Per ae sche eA uPA ooh oR RT TAN aT afer I) ge] Fao TE HY NS aTPBeHt ar siren aE BY Freer gag ote Re woe a arch wwe a aL sr wana Fey a sles aE woe Re amet | (6) wa ater cafteelt & feng ara S fry Ue eh ae a Powe aT RM Goya A Reve Al ean gs mara wh ge arene afte rer ae ONRTT fhe HAT aH A 8, oveT aT eT re PAA 3 ua a we A ae Reve he entenhegs 8 ge soe wT TONE eT ate, Rae wi eta are et Or & Hy a fla ae By ate ane THF airagst Pere A Aer ea | (6) storage tskome (ewe Prato wee) ars crn oe NTS gE Bava eee a TTT wy aw igs Roar sre aby Rae wa abe ner one Par er TSE meres aes Yor ATT fhe veer Prem (omigeinemt eh) 3 wrap a Ao TAT | (a) Roary er fers ree tor ar ae wafer Pre (oars) wre eee, IAT SP TEA meas Bane Fara STE |4 ‘THE GAZETTE OF INDIA : EXTRAORDINARY [Par tlsec. 3(0)] (e) Stewed [gfeqa ar ee crear fear (omemeh)] aT ser H ay oreo ars ae awe fore sear Bat sitar arora wet fery strongest Steen wr wget Pra oT orth S| @ ar 3 wer } anche wr S a ee S weary oa after wT sitraET EE Iga eT ven & a aan a, gfega oreo are fare wy Prey wr at ware orga ast eh | (0) Ya S years S anaes waa S Aa WES cay va wer aT alba aE GEA fren en & er BeT A, Re ATTN Rave (OnREN) LARare ww Peg a aE were TRA se ea | Tea, Tear Revel we we — (1) IR aor Rave oe Poerg wor aE were sger He TL (2) wl pee aicmret fare at wer # Rowe ar fear Peer 7 a ogre Wet Ran STEAT | (0) ww A ener meet aA ara Ferg oe Frey TET HTT ame ga AIT REwe oh wer i oe ge arial or omer GRega & otk ore ar eT BM A a a yoga aA a ok ‘efter same oH wR wee Rey wor eel ware seg aur weg ww aa Ga Uy eer Rae Yom B wee} Rast wear S es w USS Mae ar Lo S wet H ava HI a HE gow oreafey aR PRAT ARATE | 7. at Prey a Pram 9 a eee wx PreaRRra Prem wear STG sta = 0, arian ane Rape (REM) mi when Bes Rave Ww war or Ysa Rem aN aT YE Praet | (1) Ripa an ee sere Peewe (ares) ar ace pees Eee we aren er years) Roan aT wal) ao ante tran fee a Get Re eT AN Tee ea Py a eal eared Prt Fry fart aver Reams) aan Pratt art tart ar Se TET @ fewe a aver safe A arart dai & cheer ate oe Yara B, Pel ye ave wg Roar ae 2B, war &b Pree er Bee ST ao argerfter HE gh opel he Rar eT 8 j (Ge Reed Hr ay aaron oA} nba ah mg yg ar we ar ave (ere) a fle Wine wr wet; Ci) Pepa Reaver ae Ho BS fargo fry rere wh ater aA ag Gof NN WA Seat wea ug & ote (iv) oes a cer esta Reeme Ah wer far were ae ae Rea & | (2) gag a we sree fare (areal) ar sr erg Poowe oe ara a pf rere wat eal a the ae siete aH GAT LAU. are Ase wea wet Are ar Pe Eee RAT feay RN ormE Reid) are PrafeRea wel & sree organ Par oT — () Rove wh saver arate A orden viel & cher ote wa a &, rer ase: are gee Pour aT & weer & Fra were Bae aor arsenate we ys mas ae FT GTB; Gi) or THF, BREE AY ome Ft otter Tg @, yREGea aT ew ava ae (TERA) aT ache aaa eI were & ; (i) Reger Rare a er A er wa a ag, Arch Ferg oreo a ont WH aes a rer wher viget ae dag 8 ote(ar teas 300) sr U9: TET 5 iv) woman fre: (mreqe) a rote epics Feame at er Freer sae wee ee Ree | (3) apis qos ag car atte wer aan ARrerg slew oH ae H Avery Solar aA aenRAR, steer aqett aa +fera (1) afte Guba (2) tava & ella wage a STE | (4) sare (4) an go @) aed aan wor AeA Roar vr ar yf Preara eet ew aE stg fear orem | (@) were Rowe Rie crea Naan) A aa er RTA Alsen ue aE Peer cre sr. a eer veoh aera ate Awe ary et rn" 8. ot Pera Ram 44 ear ae Parner Re geal eM, Fey “44, Ramya & ela A ae } wreny away wr sey a Ave a ATE! OAT — (1) ate Lo aren S ae eer Y LeU S ET BS Pras wr S day we aif” Mela Vaart & orem war aa St aE S a oaks, H se fews Gnegeh) ar etter eas Rowe WY are wl nfo 8, ger ad Ge eet wee Ee NG eae woe aT eater wre way AE Poa oT atte we Uy fear apr fare feo rg, 5 - () Ree a) tard & we & aaa wae ae opafife ex Rar oT 8; (i) opt iter wrt wR fare EVE a cer H Aare (ae Ped wale) wy Yermns ob weer anges wre 8 wed atirengs wre we Pear UT eI 2) Fam S wet F anafter wr S own ae s veer at spender oH} Gen A ar aA Rovere a after & Pag argter ah Yas weeny ares we F cea aifraMET wna Pen man B at fray ot ag uftera aga wel ee | (3) wet wry oral fered ore few & ae ver ewe We aireUT mary tra BY ar vidi she fora Raa a awl ae ot of, sed flcia S aaa S Grey foe dae Vert GET dae Vas Ge sel 8 wel cara Pog rg ar aot Parerar afters aoe BAS Ra Arar Ay ay aT Ray wT, BIE aT Bare ar fate ware wayela Poy faa, aera we fear orga ay as ter fewe tame d, RAN wR at HH 8, gat & areata wera H A TS aH Ate wera S fery aretila ae Bar & afte ery cat ufteres Beh) kaart eet ow sy ane Rat STE | 9, ware Phan a Pre 17 dh were ay Pretender Pras eer aE, erfel - 97, AER Pra TT, WE oT PT ewe (8) re ge an Prat TT Reamer aE see Roa GTEAT | 2) WE ar Rep Rave aH ara Povey ar aire stag Fara ire aA gaa THF the nema ore gee FARR ore we wT ata () a ee gy Pra TT, HE aT gat fEwe TH sree RUS, arr weg veto } Ry quer Reae ont ae & fay sider BH mY B wr wx ora Bare omen Rave Gneeeh) & ste Gee feove wag aT ane rE daw aT gE ara ve & we eae ae Ga a afte MRE wT aft am A vara wry MRR ars afte ote aot a ce eee ah BIE MT aA ears a ye Re SB weed F Ga feae It Be | @) a ady gy a Raw eS ante Ree & aed Gee Row deg Was F oraT TE + & weant win Tar & a aw Fat Poarg S ware vires H gage srae } vices we ge ae Roa “are | ROB) €qp2, 6 ‘THE GAZETTE OF INDIA : EXTRAORDINARY (Pant See. 300) (9) ar Reeve aig Var & aT TE eA SH eT we TAT Rave (TRAM) a ara a ‘ferar orgaT 1 6) a we w Reps one are are few (TREE) aTe Rew gd ace ue Ree veg Lard } rer ar B EA B year AT aT 8 a we Ger May gay wera g Tage HS eet Bey Ne foe VIET | (7) WE ae ge we Te ar ae uF Ray tea Roe A ae INT Res ga Pray F oH saftrera & erigees wae @ were ae re Norms a ment ab were Tar oe Fare TET | (6) wahhar (9), waa (4), waFter (6) othe gaPeET (6) F aT sleet HY aA ater ANE ware sige EF Rear ing, Fear Ga APTA, Hat ear gor a Mat + at Ver Few geRT Rae aI Py anh S aearg Piet orar & at Yous S were 8 ved get Roe } arr mga far ora & othe va ear A ape Rare GA Rare Hye wR dr Ty A TN wet antl wed BK le ATT wth & seer, ofr Fran TET | (0) aR rar Et a kB at gs Veve a ewe sre GT Pell tls ara PAR we arene fear are 1 (10) af art, Foret eh Re red MT, Ea Rag By rN TE eT Fare (rege) Rare ae rs Hotes re er Row &, ees Hatt wee a rer ay 3A a Ferg Mosh Yor veer a sakes ean & at om ter were BARAT TAIT weiner (aera), BA guTTEE wey vee, Gk Te rawr wa, AY are eset ar Oem: Arar aor ware afk were Bae ASR GRAB vRAT ard # aS Pog Te Bar FAR wr AAT BE TY EG aE oH Te Apa A A ES are we ye after €¥ ave fora a” | 10. Geet Prot & Rrra 21 a wir ve Prafetea fae wear sre, safe “21, ore RAAT A ar ore Tae (Maree) Reel } wf db Ferg daa (1) @ Pratl PAPA Fang ome ATH a YAM GAARA BA ae ar vfdters ar are on B ond farang rarer fre aT, Reawe ah are Fay srt erway a eer aT ag, Rahal we ae coger ua & at oe ceralt Harsh ay Mla (Ewe Prada whe) STA Prat STENT Ate A ATA RHE AT a artes & oe (Re sae Ger Ker TET Pw Rare Te oer en, Gor afSu srivar (era) rR Adlon (Rare Pda whe) Hamre By sara} Ly ae we WaT | (2) 5 Pram (1) 3 PAR oR tome (Rae Pace ete) Reres war BAe wrT a coxa, dat at Pt ree Fla TMT [wr.el-8ef /2009/12/ wie 1 megane kewl, corer Pera, aT AER Reon set Praor aet # IGA Theat GLA. ALA1O(G}, aN 24 Ger 1998 are! were ny ay a ate eeu PrearRea aftagerrlt arr ery Fg Te () wamLF1(@), enter + aera, 2000 ; i) we. 212(@), TRE 1 HPF, 2000 5 Gi) sr. 997(@), enter 27 PEFR 2000 ; (uv) wLeL.45(a), eItter 4 HT, 2001 ;(sen Us 30] Fest ANE: ENT 1 () WAAL A66(s1), ante 20 aT, 2008 ; ate (vi) Wa. 453(@), are 1 sATKA, 2006 | MINISTRY OF RAILWAYS (RAILWAY BOARD) NOTIFICATION New Delhi, the 6th June, 2013, ‘ GS.R. 362(E).—In exercise of powers conferred by sub-section (1), read with clause (b) of sub- section (2), of section 60 of the Railways Act, 1989 (24 of 1989), the Central Government hereby makes the following rules further to amend the Railway Passengers (Cancellation of ticket and refund of fare) Rules, 1998, namely:— 1. (1) These rules may be called the Railway Passengers (Cancellation of ticket and refund of fare) ‘Amendment Rules, 2013. 2) They shall come into force on the Ist day of July, 2013. 2. In the Railway Passengers (Cancellation of ticket and refund of fare) Rules, 1998 (hereinafter referred to as the said rules), in rule 2 after clause (), the following clauses shall be inserted, namely: — ()—‘@) “ARP” means advance reservation period upto which a reserved ticket can be booked for a future journey date; G_—(W) “confirmed ticket” means a ticket on which a seat or berth has been reserved; (ii) () “TOR” means ticket deposit receipt issued to the passengers in lieu of the surrendered ticket, at the station wh ere the ticket has been surrendered by the passenger; Gv) (mm) “tatkal ticket” means a ticket with shorter advance reservation period, issued fo moot the requirements of those passengers who have to travel at short notice; () (a) “waitlisted ticket” means a ticket on which no berth or seat has been allotted.” 3. For rule 4 of the said rules, the following rule shall be substituted, namely: — “4, Levy of elerkage.- Subject to other provisions of these rules, station master shall levy a clerkage charge per passenger for cancellation of unreserved, wait-listed and RAC tickets at the rate of rupees fifteen for second class (unreserved) and rupees thirty for second class (reserved) and other classes”. 4, For rule 5 of the said rules, the following rule shall be substituted, namely: — “5. Unused tickets on which no reservation has been made, Ifa ticket on which no reservation of a seat or berth has been made is presented to the station master for cancellation, refund of fare shall be made on every such ticket after deducting the clerkage- G) the ticket is presented for cancellation within three hours of issue of ticket; Gi) in case of tickets issued in advance, the ticket is presented upto 2400 hours of the day preceding the day of journey”. 5. For le 6 of the said rules, the following rule shall be substituted, namely: — “6. Unused tickets on which reservation has been made. — 1. Subject to the provisions of these rules, if a ticket on which reservation of a seat or berth has been ‘made is presented by the passenger or his agent to a station master for cancellation, refund of fare shali be made after deducting cancellation charges from the fare as follows: — (a)if the ticket is presented for cancellation more than forty eight hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees one hundred and twenty for air conditioned first class/executive class, rupees one hundred for airconditioned-Il tir/first class, rupees ninety‘THE GAZETTE OF INDIA : EXTRAORDINARY [Parr 1t—see. 309) for airconditioned II-tier’3 economy/airconditioned chair car, rupees sixty for sleeper class and rupees thirty for second class. (b) if the ticket is presented for cancellation between forty eight hours and upto six hours before the scheduled departure of the train, cancellation charge shall be twenty five per cent of the fare subject o a minimum of the cancellation charge referred to in clause (2); (©) ifthe ticket is presented for cancellation within six hours before the scheduled departure of ‘the train and upto two hours after the actual departure of the train irrespective of distance, the cancellation charge shall be fifty per cent. of the fare subject to a minimum of the cancellation charge referred to in clause (a); and (@)_ the passenger may get the ticket cancelled fiom any Passenger Reservation System (PRS) counters or the designated current counters: Provided that for the night trains leaving between 21.00 hours and 06.00 hours (actual departure), refund shall be admissible at the station within first two hours after the opening of reservation office, in ease no current counters are available atthe station originating the journey; 2) __No refiund shall be granted on the reserved ticket if itis surrendered for cancellation after two hours of the actual departure of the train. (3) Incase, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkago, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within six hours before the scheduled departure of the train and upto two hours after actual departure ofthe train”, 6. Forrule 7 of the said rules, the following rules shall be substituted, namely: “7. Unused waitlisted or RAC tickets or waitlisted. — (1) Ifa waitlisted ticket or RAC ticket is presented for cancellation, refund of fare shall be made after deducting the clerkage in the following manner, namely (D the ticket is presented for cancellation upto three hours after the actual departure of the train inrespective of the distance; il) the passenger may got the tickets cancelled from any Passenger Reservation System(PRS) ‘counters or the designated current counters; ii) no refund of fare shall be granted on RAC ticket or waitlisted ticket after three hours of the actual departure of the train, (2) _In case no current counters are available at the station originating the joumey for night trains Jeaving between 21,00 hours and 06.00 hours (actual departure), refund of fare shall be admissible at the station within first two hours after the opening of reservation office. (3) _ In remote and hill arcas as identified by the Zonal Railway with the prior approval of the General Manager and printed in the time table, for night trains leaving between 19.00 hours and 06.00 hours (actual departure) reftind shall be admissible at the station within first two hours after the opening of reservation or booking office, in case there is no reservation counters or booking office or current counters available in that area, (4) Where confirmed reservation has been provided to RAC or waitlisted ticket holder at any time upto the final preparation of reservation chart, such ticket shall be treated as a reserved ticket and cancellation charge shall be payable in accordance with rule 6. ‘7A. Cancellation of e-tickets.—-(1) The e-ticket may be booked and cancelled through intemet and the refund of fare shall be credited to the customer's account after deducting the charges applicable. 2) Incase of a confirmed e-ticket, refund of fare shall be granted in accordance with rule 6, 1) Incase of RAC e-ticket, refund of fare shall be granted in accordance with rule 7. (A) In case of the waitlisted eticket on which status of all the passengers is on waiting list even after preparation of reservation charts, names of all such passengers booked on that Passenger Name Record(ov Ire 369] Sree uae: eA 2 (PNR) shall be dropped from the reservation chart and refund of fare shall be credited to the customer's account after deducting the clerkage. . (5) _Incase on a party e-ticket ora family e-ticket issued for travel of more than one person, some persons have confirmed reservation and others are on the list of RAC and waiting list, then_in case of passengers ‘on RAC or waitlisted not travelling, a certificate has to be obtained from the ticket checking staff to that effect and refund of fare shall be processed online through TDR, indicating the details of the certificate issued by ticket checking staff. z ‘The online TDR shall be filed upto seventy two hours of actual arrival of the train at passenger's tion and the original certificate issued by the ticket checking staff is to be sent through post to Indian Railway Catering and Tourism Corporation (IRCTC), (1) The fate shall be refunded by Indian Railway Catering and Tourism Comporation (IRCTC) to the customer's account after due verification, (8) __ Incase of e-tickets (confirmed or RAC), if the reservation chasts have been prepared, online TDR is required to be filed for obtaining refund. (©) No refund of fare shall be admissible on e-ticket having confirmed reservat for refund is filed online after two hours of the actual departure of the ti (10) No refuund of fare shall be admissible on RAC e-tickets in case the request for refund is filed ‘online after three hours of the actual departure of the train 7B. Refund on Tatkal tickets. @) No refund of fare shall be admissible on confirmed Tatkal ticket. (2) _ Incase of Tatkal ticket on waitlist, refund of fare shall be granted in accordance with rule 7, 3) In case on a party Tatkal ticket or a family tatkal ticket issued for travel for more than one person, “some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire tatkal ticket is surrendered for cancellation within six hours before the scheduled departure of the train-or upto twa hours of the actual departure of the train 7. Forrule9 of the said rules, the following rule shall be substituted, namely:- in case the request “9. Postponement or preponement of journey on a reserved, RAC or waitlisted ticket. (1) The postponement of journey on confirmed or RAC or waisted ticket shall be allowed in the seme class and for the same destination or any higher class by the same train or by any other train for any subsequent days, subject to condition that.- (the ticket is surrendered during the working hours of reservation office and at least forty eight hours before the scheduled departure of the train in which originally booked; Gi)__the confirmed or RAC or waitlisted accommodation is available in the train in which fresh reservation is required; Gil) _ in case of confirmed ticket, fresh reservation fee for the class for which reservation is required, is paid; and (iv) in caso of RAC of waitlisted ticket, clerkage charge is paid. 2) _ The preponement of journey on confirmed or RAC or waitlsted ticket shall be allowed in the same class and for the same destination or any higher class by the same train or by any other train for any carlior days, subject to condition that — (the ticket is surrendered during the working hours of reservation office and at least forty-eight hours before the scheduled departure of the train in which originally booked; (ii) the confirmed or RAC or waitlisted accommodation is available in the reservation is required; in case of confirmed tickets, fresh reservation fee for the class for which reservation is required, is paid; and iv) incase of RAC or waitlisted ticket, clerkage charge is paid, AS3) @) 1-3 which fresh i10 ‘THE GAZETTE OF INDIA : EXTRAORDINARY (Parr tl—Sec. 309] @) ® @)__ Incase of differerice in fares for originally booked journey and revised journey, the difference of fare shall be refunded or recovered, as the case may be, subject to the provisions of sub rules (1) and (2). (4) The postponement or preponement of journey under the sub-rule (1) or sub-rule (2) shall be allowed only once )_The postponement or preponement of journey on normal train ticket other that Tatkal ticket shall not be applicable against Tatkal Quota even on payment of Tatkal charges”, 8. For rule 11 of the said rules, the following rule shall be substituted, namely: “11. Non-commencement or missing of joumey due to late running of trains. — (1) No cancellation charge or clerkage shall be Ievied and full fare shall be refunded to all passengers holding reserved, RAC anid waitlsted tickets, if the journey is not undertaken due to late running of the train by mote than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that — ets, the TDR is filed online before the actual departure of the train for availing full refund, In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train, no refund of fare shall be admissible, ‘Where a passenger holding a ticket, with or without reservation, misses connection for continued Journey by another train at any junction station owing to fate running of the train by which he had been traveling, the fare for the travelled portion shall be retained and the balance amount of ticket shall be refunded as the fare for untravelled portion, without levying any cancellation charge or clerkage, if he surrenders the ticket for such refund within three hours ofthe actual arrival of the train by which he bad travelled and the refund of fare shall be granted at the junction station” 9. For rule 17 of the said rules, the following rule shall be substituted, namely: “17, Lost, misplaced, tom or mutilated tickets. - 5 ((D)No refund of fare in respect ofa lost or misplaced ticket shall be granted. (2) Refund of fare shall be granted in respect of a tom or mutilated ticket if its genuineness. and ‘authenticity are verifiable on the basis ofthe particulars visible on the face of the ticket. (3) If the reservation status of a lost, misplaced, torn or mutilated ticket, at the time of receipt of the application for issuance of a duplicate ticket for the purpose of undertaking journey, is confirmed or RAC and that the duplicate ticket is sought before preparation of reservation chart of the concemed train, the station master shall issue a duplicate ticket in lieu of the original ticket on payment of rupees fifty per passenger in case of second and sleeper class and rupees one hundred per passenger for other classes. @) If a duplicate ticket in lieu of a lost or misplaced reserved ticket is sought after preparation of reservation chart of the concerned train, it shall be issued on payment of a charge equivalent to fifty per cent of the total fare. (5) No duplicate ticket shall be issued in respect of RAC tickets after preparation of reservation chart of the concemed train. (6) If duplicate ticket in liew of a torn or mutilated reserved or RAC ticket is sought after preparation of reservation chart of the concemed train, it shall be issued on payment of a charge equivalent to ‘twenty-five per cent of the total fare. (7) A duplicate ticket in respect of a party coach ticket or a special train ticket shall be issuéd upto the time of departure of the train, on payment of a charge equivalent to ten per cent of the total fare. (8) No refund of fare shall be granted in respect of charges paid under sub-rules (3), (4), (5) and (6) except in eases where the lost or misplaced ticket is traced afer the issuance of a duplicate ticket and presented alongwith the duplicate ticket before departure.of the train and in that case charges collected[om Ll-wrs 3(0)] Soe ATH: HEM u towards the issuance of duplicate ticket shall be refunded after deducting five per cent thereof subject toa minimum deduction of rupees twenty. (9) In case the journey is not undertaken, the cancellation charges on the original ticket shall be determined as specified in these rules. (10) _ If the passenger, who has paid excess charges in train on account of his reserved ticket or RAC ticket being lost, misplaced, torn or mutilated, makes an application to'a railway administration for grait of refund of the changes paid in train, the Chief Commercial Manager (Refunds) of that railway administration may, after making such inquiry as he may deem necessary, grant refund of fare total charges realised in the train, after retaining the cancellation charges at fifty per cent of a single journey ticket fare per passenger provided that no one has taken refund earlier on the original ticket” 10, For rule 21 of the said rules, the following rule shall be substituted, namely: — “21, Application for refund of Passenger Reservation System (PRS) tickets in other circumstances. ~- (1) For refund of fare under citcumstances other than those specified in these rules or under circumstances like ‘bandh’ or agitations or floods, etc. the passengers could not reach the reservation counter ot station ot current counters for cancellation of tickets, in those cases, a TDR. shall be issued to the passenger and the passenger may apply for refund of fare within ten days from the day of ‘commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration ‘under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. (2) _ In the circumstances specified in sub-rule(1), the TDR shall be issued only upto three days after the scheduled departure of the train”, [F-No, TCI1/2003/12/Refund Policy] ‘A. MADHUKUMAR REDDY, Executive Director, Passenger Marketing Note: The principal rules were published in the Gazette of India vide number G.S.R. 410(E), dated the 24th July, 1998 and subsequently amended vide the following notification GS.R. (6), dated the 1st January, 2000; R, 212(B), dated the Ist March, 2000; R, 937(E), dated the 27th December, 2000; IR. 145 (B), dated the Ist March, 2001; .R.165 (E), dated the 20th March, 2006; and .R, 453), dated the Ist August, 2006, ‘rnd the Wage, Goversinet of Taia Press, Ring Road, yap, Wow Dei TODBE ‘and Published by the Conler of Pubition, Dee! 0088