Name: Hajir Hasham

Email: hajirhashim@eim.ae
Mobile: 0555500523
DOB: 26/OCT/1984
Address: Dubai Zabeel
Nationality: Emarati (UAE National)
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Objectives & Achievements :
I am an Ambitious and focused senior college student with excellent work experience in the telecommunication industry.
I have strong leadership and communication skills .I is eager to work with well established organization to fully use my
skills and experience to contribute effectively toward the success of the organization.

Education:
Higher college of technology Dubai womens Campus
Academic program (Business year 3) expected to graduate in 2016
Secondary High school Al Mualla secondary school (Art)
Informatics computing institute: ICDL
AIATA: certification in ticketing application

2011 present
2002/2003
2004/2006
2006/2009

Work Experience:
Emirates Integrated Telecommunication:
2013 March Till date
Network and quality performance Coordinator

Monitor day-to-day performance of du Mobile Network and report any abnormalities

Extract the main network KPIs on a weekly/monthly basis and highlight trends and violations

Prepare NW performance reports that related to major events.

Monitor the Major NW KPIs that existing in department BSC and report them once required.

to major events

Create and modify the process for all network team and measure the quality of each project.

Emirates Integrated Telecommunication:

2007 December 2013 March
Mobile, Fixed business & billing
On call trouble shooting of different GSM services provided by DU (EITC)
GSM: checking & sending mobile configuration for various services.
Setting email client & providing manual configuration of Different VAS.
Creating trouble tickets for issues which cannot be resolved at the front office
Fixed services: creating work orders & following up with concerned departments
Billing: Excellent understanding of billing system at du (BSCS)

Dubai Islamic Bank:

2003 May 2007 Sept.
Direct sales officer (VIP) Finance Department & Fraud reporting
Dealing with corporate accounts for large & key customer.
Finalizing deal with multiple contracts
Getting on site & off site approvals
Maintaining corporate contacts with the customer in order to achieve customer satisfaction.
Revising customer details based on uniform intervals in order to upgrade based on new offers
Following up & checking on system alarmed activities done on credit cards, analyzing if an activity was fraud, void
or accepted.
Reporting fraud cases to legal departments
Creating business cases for fraud reported by customers.

Extra Curriculum Examples:

Languages spoken : (Written & Spoken) English & Arabic

Memberships:
Member ship in parents community in shrjha American international school in Dubai

References:
Will be provided upon request