Rick VanVolkinburg

1811 76th Street

Byron Center, MI 49315

Cell: (616) 589-8750

Rickvanvolk@Hotmail.com

Objective
Ambitious professional driven to launch a career in Software Testing with extensive mortgage and insurance
business background.

Education
Lansing Community College, Lansing, MI, Certificate of Achievement: Software Testing, August 2014
Western Michigan University, Kalamazoo, MI, MBA
Aquinas College, Grand Rapids, MI, Bachelor of Science in Business Administration

Qualifications

MS Office, Python, Visual Basic, MySql, Java, HTMl5

Planning/coordinating

Team leadership

Sales expertise

Analytical

Excellent written and verbal communicator

Internet savvy

Excellent time management skills

Seasoned manager

Work independently

Experience
Liberty Tax Service, Grand Rapids, MI, Branch Manager, 2007 - 2014
Developed the annual branch business plan for maximum profitability and effectiveness that increased net profits
23% over a 12 month period. Actively recruited and oversaw training for all new employees.
Professional Education Services Group, Caledonia, MI, Substitute Teacher, 2008 - Current
Fulfill short-term substitute assignments across all subject areas, effectively teaching students of varied
academic/age levels (grades K-12) and diverse cultural backgrounds. Instruct classes of as many as 35 students;
communicate with teachers, administrators and parents; and build a positive rapport with students.
Allan & Associates, Byron Center, MI, Insurance Agent, 2004 - 2008
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.

Researched coverage and premium options and supplied clients with the best coverage available. Presented and
clearly explained insurance policy options to clients based on their needs and goals.
Allied Home Mortgage, Wyoming, MI, Branch Manager, 2001 - 2004
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market
trends. Managed both inbound and outbound marketing campaigns to generate new business.
Advanta Finance Corp., Grand Rapids, MI, Branch Manager, 1997 - 2001
Hired and trained all sales staff for new store location. Created and directed sales team training and development
programs. Achieved 123% to 200% of quota every month within the first year as Sales Manager. Office ranked #1 in
region; and #2 in the entire company within 18 months of opening the office.
Software Academy, Dallas, TX, Microsoft Office Trainer, 1994 1997
Teaching material from approved material; prepare daily lesson plans and instructional aides; and motivate students
to take part in class sessions. Recognized by the U.S. Department of Justice as a top trainer.