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SAN JOSE STATE UNIVERSITY

Department of Aviation &Technology
Tech 65: Networking Theory and Applications

Dr. Julio R. Garcia

Class Participation Chapter 13: Troubleshooting and Support

Name:

Date:

Note: You can work in groups but each student must submit his/her own
answers. You can submit it via Canvas or give the hard copy to the
instructor by the due date.
1. Why is it important that Industrial Technology students have a working
knowledge of troubleshooting and supporting computer Networks?

2. Describe what sort of documentation should be kept and why good documentation is
essential to keeping a network running properly.

3. Describe how documentation can aid the troubleshooting process

4. Describe how documentation can improve staff utilization and ensure standards compliance.

5. Explain the Solve by Example approach

6. Describe the step-by-step method and where this method can be used

7. Describe how to go about determining a solution to a problem and what should be considered
before determining a solution.

8. Describe how to test a solution thoroughly to ensure that the solution itself does not cause
new problems

9. Describe some of the different ways you might be able to get information or help on solving
a problem.

10. Describe the usage of the ping and trace route (tracert) tools as a means to troubleshoot
network connectivity

11. Is it possible that upgrades and updates can cause issues? Explain

12. Describe how you might diagnose or troubleshoot poor network performance and what
questions should be asked.

13. Briefly describe the differences between the different backup types:
a. Full backup
b. Incremental backup
c. Differential backup
d. Copy backup
e. Daily backup