OMB-404/ 2 OMB-404/ 3 EDL-437/ AOY EDL-437/ AOY (b) Deming 6 (©) Both (2) and (b) (@) None 3. The full form of SPC is (a) Statistical process control (b) Statistical product control (©) System process control (@) None 1 4. The cost of quality is 8 (a) Maintenance (6) Inspection 5 c) Testing (2) All of the above 10. $. Which one is the quality tool ? (2) Histogram i (6) Pareto chart (©) Check sheste (a) All of the above 119 ‘The ISO is situated in (a) Geneva (b) Delhi (e) New York (6) Mumba PART It (24 Marks) Attempt any Three questions Each question carries 8 marks Discuss various benefit of total quality management What do you mean by quality? What are various components of quality ? Discuss various barriers to change in total quality ‘management. What do you mean by PDCA cycle, explain the help of examples ? Short notes on the following (a) Kaizen (b) Six sigma PTO. 9)