omB-404,/ ‘4 EDL-437/ AOY 16. SECTION ~ B (20 Marks) Autempt any two questions. Each question carries 10 marks. How Deming contributed to quality movement in India? Explain the various charts involved in QC Tools. Explain the significance of X-chart, R-chart and (C-chart in improving the produ Write short notes on the following (a) Benefits of quality (b) Cost of quality (20 Marks) SECTION ~ C (Compulsory) ABC Pvt Ltd is one of the biggest ready ~ mix concrete producers in India. It has 400 employees: who are working in seven different locations. From the past three consecutive years, the organization is facing @ number of problem, such as inereasine OMB-404 / ‘ EDL-437/ AOY costs,decreasing sales and dissatisfies customer. Therefore, the management of ABC Pvt Ltd decided to implement an organization culture that values quality, customer service and continuous improvement, For implementing such culture, the organization conducted a TQM readiness assessment. This helps the organization to determine the areas of customer services improvement and cost reduction. Based on the TOM readiness assessment, TQM training is given to employees through quality steering committee and corrective action team (CAT) is formed to implement ‘TOM throughout the organization, In addition, the CEO of ABC Ltd conducted meeting with the employees and labour of the organization to make them aware about the benefit of TOM. With the implementation of TQM in ABC Pvt Ltd the organization is saving Rs. 2 million to Rs. 3 million, its gets a 25 : 1 payback on their payback period on their investment in TQM. ABC is able to get its premier position and become the preferred supplier in the industry. In addition, its total costs have reduced to 60 percent and the organization becomes more flexible and responsive, Moreover, ABC Pur Tid is able to achie a high level of customer satisfaction. PTO.